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  Training and Reference
  Select...Logistics Operations HomeAboutKittingPackaging- Electrostatic Discharge Labels- Electrostatic DischargeServices- LOLA Classic- Customer Outreach- Joint Certification ProgramTraining and Reference- Courses and DescriptionsEnhanced ValidationContact Us
 Logistics Operations HomeAboutKittingPackagingElectrostatic Discharge LabelsElectrostatic DischargeServicesLOLA ClassicCustomer OutreachJoint Certification ProgramTraining and ReferenceCourses and DescriptionsEnhanced ValidationContact Us
 Training and Reference
 Customer Support Training Customer Support Training offers training on all of our products and services. Many of our courses offer classroom instruction as well as Webinars. Webinars are conducted using Microsoft Teams or ZoomGOV. Tailored courses can be developed to meet individual service or agency needs. **Who Can Take the Training?**
Training is available to the Department of Defense (DOD), civil agencies, participating allied governments and government sponsored vendors and contractors. The **Training Course Catalog** is a source of information that describes the courses of instruction offered by DLA Customer Support Training. We are the focal point for developing logistics information training materials, maintaining this material and distributing it to the users. We have developed various course offerings that are delivered in a variety of formats.**History of the Program**
The Executive Level Steering Group (ELSG) directed HQ Defense Logistics Agency (DLA) to organize a committee of services and agencies to develop a training program for catalogers. In 1981, Logistics Information Services was appointed as the focal point for Federal Catalog System (FCS) Training.**Where Is Training Conducted?**
Class locations can be at the Customer Support Training Facility, your work site, or a central/regional location.
 Webinar Information **It is not necessary to pre-register for these webinars. See tabs below for available webinars.** A Web Conference, or webinar, provides live interactive communication which can be perfect for training. Feedback between students and the instructor is live and in real-time. While students and the instructor are not able to see one another, the instructor can share actual application screens that can be viewed locally by the students. For audio communication, the only requirements are a computer with connection to the World Wide Web (a broadband connection is preferable but not required) and a telephone. Webinars can be highly customized events. The course and course time can be tailored to meet the needs of students. The students can participate from their desks, eliminating the need to book a classroom or travel.
 WebFLIS®
            
                FEDMALL
            
                FED LOG®
            
                WebVLIPS
            
                LDRT
            
                ECAT
            
                CSM-CUSTOMER SERVICENOW MANAGEMENT **Note:  If you were directed to this page in order to attend a scheduled Webinar, please see the information below:** Webinar
   Date
   TimeWebFLIS®
   21 Mar 2024
   1300-1500 ESTWebFLIS®
   18 Apr 2024
   0900-1100 ESTWebFLIS®
   23 May 2024
   1000-1200 ESTWebFLIS®
   20 Jun 2024
   1300-1500 ESTWebFLIS®
   18 Jul 2024
   0900-1100 ESTWebFLIS®
   22 Aug 2024
   1000-1200 ESTWebFLIS®
   19 Sep 2024
   1300-1500 EST**For WebFLIS® Webinars:**
    Copy and paste this **Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Webinar
   Date
   TimeFEDMALL
   26 Mar 2024
   1000-1200 ESTFEDMALL
   28 Mar 2024
   1300-1500 ESTFEDMALL
   23 Apr 2024
   1000-1200 ESTFEDMALL
   25 Apr 2024
   1300-1500 ESTFEDMALL
   28 May 2024
   1000-1200 ESTFEDMALL
   30 May 2024
   1300-1500 ESTFEDMALL
   25 Jun 2024
   1000-1200 ESTFEDMALL
   27 Jun 2024
   1300-1500 ESTFEDMALL
   30 Jul 2024
   1000-1200 ESTFEDMALL
   01 Aug 2024
   1300-1500 ESTFEDMALL
   27 Aug 2024
   1000-1200 ESTFEDMALL
   29 Aug 2024
   1300-1500 ESTFEDMALL
   17 Sep 2024
   1000-1200 ESTFEDMALL
   19 Sep 2024
   1300-1500 EST**For FEDMALL Webinars:**
    Copy and paste this**Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Webinar
   Date
   TimeFED LOG®
   20 Mar 2024
   1300-1500 ESTFED LOG®
   17 Apr 2024
   0900-1100 ESTFED LOG®
   22 May 2024
   1000-1200 ESTFED LOG®
   18 Jun 2024
   1300-1500 ESTFED LOG®
   17 Jul 2024
   0900-1100 ESTFED LOG®
   21 Aug 2024
   1000-1200 ESTFED LOG®
   18 Sep 2024
   1300-1500 EST**For FED LOG® Webinars:**
    Copy and paste this **Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Webinar
   Date
   TimeWebVLIPS
   12 Mar 2024
   1000-1200 ESTWebVLIPS
   11 Jun 2024
   1000-1200 ESTWebVLIPS
   10 Sep 2024
   1000-1200 EST**For WebVLIPS Webinars:**
    Copy and paste this **Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Webinar
   Date
   TimeLDRT
   12 Mar and 13 Mar 2024
   1200-1500 ESTLDRT
   25 Mar and 26 Mar 2024
   0900-1200 ESTLDRT
   16 Apr and 17 Apr 2024
   1200-1500 ESTLDRT
   8 May and 9 May 2024
   0900-1200 ESTLDRT
   21 May and 22 May 2024
   1200-1500 ESTLDRT
   4 Jun and 5 Jun 2024
   0900-1200 ESTLDRT
   26 Jun and 27 Jun 2024
   1200-1500 ESTLDRT
   9 Jul and 10 Jul 2024
   0900-1200 ESTLDRT
   24 Jul and 25 Jul 2024
   1200-1500 ESTLDRT
   7 Aug and 8 Aug 2024
   0900-1200 ESTLDRT
   20 Aug and 21 Aug 2024
   1200-1500 ESTLDRT
   10 Sep and 11 Sep 2024
   0900-1200 ESTLDRT
   25 Sep and 26 Sep 2024
   1200-1500 EST**For LDRT Webinars:**
    Copy and paste this **Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Webinar
   Date
   TimeECAT
   10 Apr 2024
   0900-1200 ESTECAT
   16 May 2024
   0900-1200 ESTECAT
   25 Jun 2024
   1100-1400 ESTECAT
   17 July 2024
   0900-1200 ESTECAT
   1 Aug 2024
   1100-1400 ESTECAT
   17 Sep 2024
   0900-1200 EST**For ECAT Webinars:**
    Copy and paste this **Zoomgov Link**   (CAC or User I.D. and Password Required) into your web browser.
     Audio is done via conference line. The number and access code will be given out when the webinar starts in the chat dialogue.
 Course Description This course is designed so students learn how to construct cases, close cases, build dashboards using filters and other methods that are used for Level 1 and 2 agents. This course also demonstrates overviews, methods, terminology, and providing next generation customer support for Level 1, 2, and 3 agents. This is a 4 Hour and 8 Hour course. Target Audience DLA, military services, and Other Government Agencies. Delivery Methods Classroom Instruction (8 Hours) Webinar (4 Hours) Webinar Dates August 1, 2024 August 8, 2024 September 3, 2024 November 6, 2024 November 12, 2024 December 5, 2024 Contact Us For questions or additional interest in Training, contact the Customer Support Training at: E-mail:   dla.tng@dla.mil
 Federal Logistics Information System (FLIS) Technical Procedures (Volumes) This site provides the official publication of the FLIS Technical Procedures (Volumes), formerly published under the authority of the Department of Defense (DOD) Directive 4100.39M.  These procedures contain information on system concepts, maintenance, and system content.  They are used DOD wide to promote a uniform system of item identification and operational effectiveness within DOD components and to establish and maintain a National Stock Number (NSN). Users may need to clear their cache before downloading to ensure the most recent version is opened. FLIS Supply Support Request (SSR) Procedures: DoD Integrated Materiel Management (IMM) For Consumable Items: Supply Support Requests (PDF) **File Size**
   **Last Update**
   **Vol**
   **Title**315KB
   06/2019
   1
   General and Administrative Information428KB
   05/2020
   2
   Multiple Application Procedures  (MS Word)160KB
   12/2020
   3
   Development and Maintenance of Item Logistics Data Tools  (MS Word)761KB
   08/2020
   4
   Item Identification  (MS Word)180KB
   09/2020
   5
   Data Bank Interrogation/Search  (MS Word)623KB
   06/2020
   6
   Supply Management  (MS Word)417KB
   05/2011
   7
   Establish/Maintenance of Organization Entity and Provisioning Screening Master Address Table (content moved into Volume 5)1.75MB
   03/2017
   8
   Document Identifier Code (DIC) Input/Output (I/O) Formats (Fixed Length)  (MS Word)1.38MB
   04/2017
   9
   Document Identifier Code (DIC) Input/Output (I/O) Formats (Variable Length)  (MS Word)1.3MB
   10/2022
   10
   Multiple Application References/Instructions/Tables and Grids  (MS Word)2.88MB
   03 /2017
   11
   Edit/Validation Criteria  (MS Word)2.26MB
   07/2017
   12
   Data Element Dictionary  (MS Word)900KB
   09/2022
   13
   Material Management Decision Rule Tables (MS Word)
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