THE

Wicks

Group

733 10th Street, NW, Suite 3002

Washington, DC 2000 I

Washington, DC

April 10,2014

U.S. Deparnnent of Transportation

Docket Section

Docket OST 1998-3304

1200 New Jersey Avenue, SE

Washington, DC 20590

Re: Azerbaijan Airlines: Plan to Address tile Needs of Families of Passengers Involved in

Aircraft Accidents Pursuant to 49 U.S.C ~ 41313 (c)

Enclosed please find Azerbaijan Airlines Plan to Address the Needs of Families of

Passengers Involved in Aircraft Accidents Pursuant to 49 U.S.C. g 41313 (c), and in

compliance with Section 809 of the Vision 100-Century of Aviation Reauthorization Act

(P.L. 1Q8-176,117 Stat. 2490, December 12,2003).

Please contact the undersigned if you have any questions or comments with respect to the

enclosed document.

Respectfully Submitted,

Ekaterina A. Grimcs

Consultant for Azerbaijan Airlines

Enclosures
AZERBAIJAN AIRLINES

PLAN TO ADDRESS NEEDS OF FAMILIES OF

PASSENGERS INVOLVED IN FOREIGN AIR

CARRIER ACCIDENTS

(In accordance with the Foreign Air Carrier Family Support Act of 1997, signed in Inw on

December 16, 1997, amendment 41313 to the Chapter 4]3 of Title 49 UnUed States Code

(transportatfon), the Wendell H. Ford Aviation Investment Rnd Reform Act for the 21'.

Century, and the Vision lOO~Century bf A,1otion Reouthorlzatlon Act (P.L. 108-176, 117 Stat.

2490, December 12, 2003)

PURPOSE:

Azerbaijan Airlines ("Carrier") hereby adopts this Plan to Address Needs of Families of

Passengers Involved in Foreign Air Carrier Accidents ("Family Assistance Plan" or "Plan") in

order to:

(i) act in the best interests of the families of passengers involved in any aircraft accident

involving Carrier's aircraft and resulting in a major loss of life;

(ii) treat the members of such families with dignity and respect and to assist them in the

marmer outlined below;

(iii) coordinate thc assistance which Carrier provides to families of passengers with the elTorts

ofthc National Transportation Safety Board ("NTSB") and other governmental agencies

in the event of an aviation disaster; as well as with partner airlines; and

(iv) fnlfill Carrier's responsibilities under the Foreign Carrier Family Support Act of 1997,

the Wendell H. Ford Aviation Invcstmcnt and Refonn Act for the 21" Century, and the

Vision IDO-Centuryof Aviation Reauthorization Act (Section 809).

PLAN:

(I) TELEPHONE NUMBER The Carrier will maintain procedures for publicizing a reliable

toll-free telephone number 10 be used in the event of an air

accident involving its aircraft, and assigning slalT 10 take calls at

such number from families of passengers involved in such

accident.
(2) NOTIFICATION OF

FAMILIES

(3) NOTICE PROVIDED AS

SOON AS POSSmLE

(4) LIST OF PASSENGERS

(5) CONSULTATION

REGARDING DISPOSITION OF

REMAINS AND EFFECTS

(6) RETURN OF POSSESSIONS

Before providing any public notice of the passengers involved in

an aircraft accident in an aircraft under the control of the Carrier,

resulting in major loss of life, such notice will be provided in

person to tlie families of such passengers by suitable trained

representatives of the Carrier, and/or through an organization

designated for the accident by the Board.

Whether or not the names of all of the passengers have been

verified, thc notice required in paragraph (2) above will be

provided as soon as practicable oncc the Carrier has verified the

identity of passengers affected in the air accident.

Immediately after the accident the Carrier will begin the process

of determining which passengers (revenue and non-revenue)

boarded the flight. Upon request, the Carrier will release such Jist

to the director of family support services designated lor the

accident under section 1I36(a)(I ), and to the organization

designated for the accident under section 1I36(a)(2). The

passenger list will reflect the best available information at the

time of the request. The Carrier will emphasize to involved

personnel the confidential/sensitive natnre of the infOlmation

contained in the list; mark the list as "preliminary and

nnconfirmed," if appropriate, and update the list periodically.

The Carrier will establish and maintain an internal policy

prohibiting unauthorized release of manifest information.

The Carrier will consult with the family of each passenger about

the disposition of any remains and personal effects of the

passengers involved in the air accident in the aircraft under

control of the Carrier, and will act in accordance with a written

decision by the family. Personal effects will be available for

immediate disposition by the .families of passengers in a

designated office of the Carrier, or at the place of the accident, or

will be sent where the families of such passengers desire to

receive them.

The Carrier will return the possessions of a passenger involved in

an air accident with an aircraft under the control ofthe Carrier, on

request from such passenger's family (and regardless of the

condition of such possessions), unless such possessions are

necessary for the accident investigation or a criminal

investigation. In that case the families of such passengers will be

notified that such possessions will be kept by appropriate

authorities.
(7) UNCLAIMED POSSESSIONS

RETAINED

(8) MONUMENTS

(9) EQUAL TREATMENT OF

PASSENGERS

(10) SERVICE AND

ASSISTANCE TO FAMILIES OF

PASSENGERS

(11) COMPENSATION TO

SERVICE ORGANIZATIONS

(12) TRAVEL AND CARE

EXPENSES

(13) RESOURCES FOR THE

PI"AN

(14) SUBSTITUTE MEASURES

Unclaimed possessions of passengers involved in an air accident

with an aircraft under the Canier's control remaining at the

Carrier's disposal will be retained for not less than 18 months

after the date of the accident. After that period of time, such

possessions will be disposed of as prescribed by applicable law

procedures.

III the event that the Carrier wishes to build a monument in the

Umted States to the passengers involved in an air accident aboard

an aircraft under the Carrier's control, the Carrier will consult

with the family of each passenger before proceeding with any

construction, including any inscription on the monument.

For the purposes if this Plan, the tenn "passengers" shall include

both revenue and non-revenue passengers. 'lbe treatment of the

families of non-revenue passengers will be the same as the

treatment of the families of revenue passengers following tbe

equal treatment of passengers' policy maintained by the Carrier.

The Carrier will work with any organization designated under

II 36(a)(2) on an ongoing basis to ensure that families of

passengers receive an appropriate level of services and assistance

after an air accident.

The Carrier will provide reasonable compensation to any

organization designated under section I I36(a)(2) for services and

assistance provided by such organization.

The Canier will assist families of the passengers involved in an

air accident with an aircraft under the Carrier's control in

traveling to the location of the accident, and will provide for the

physical care of such families while staying at such location.

The Carrier will commit sufficient resources to cany out this Plan

to address needs of families of passengers involved in a foreign

air carrier accident.

If the Carner develops substitute measures for any measures

referenced above in (10), (II) or (12), it will amend its Plan and

notify the Board accordingly.
(15) TRAJNING OF

EMPLOYEES AND AGENTS

(16) CONSULTATION ON

CARRIER RESPONSE NOT

COVERED BY PLAN

(17) NOTICE CONCERNJNG

LrABILlTY FOR MAN-MADE

STRUCTURES

(18) SIMULTANEOUS

ELECTRONIC TRANSMISSION

OF NTSB HEARINGS

The Canier will provide adequate training to its employees and

agents to meet the needs of survivors and family memhers

following the accident. The Carrier will prepare and maintain

current a List of persormel with survivor and family assistance

responsibilities, and will develop training programs based upon

employees' particular responsibility, recognizing that personnel

who are in public contact positions need to know how to respond

to inquiries and facilitate responses to them. The Canier will

hold, from time to time, simulation training under its training

plans.

In the event that the Canier volunteers assistance to United States

citizens within the United States with respect to an aircraft

accident outside the United States involving major loss of life, the

Canier will consult with the Board and the Department of State

on the provision of assistance.

(A) In the case of an accident that results in significant'

damage to a man-made structure or other property on the

ground that is not government-owned, the Carrier will

promptly provide notice, in writing, to the extent

practicable, directly to the owner of the structure or other

property about liability for any property damage and

means for obtaining compensation.

(B) At a minimum, the written notice shall advise the owner

(i) to contact the insurer of the property as the

authoritative source of infonnation about coverage and

compensation; (ii) not to rely on unofficial information

offered by foreign air canier representatives ahout

compensation by the foreign air carrier for accidental

property damage; and (iii) to obtain photographic or

other detailed evidence of property damage as soon as

possible after the accident, consistent with restrictions on

access to the accident site.

In the case of an accident in which the National Transportation

Safety Board conducts a public hearing or comparable proceeding

at a location greater than 80 miles from the accident site, the

Canier will ensure that the proceeding is made available

simultaneously by electronic means at a location open to the

public at both the origin city and destination city of the Carrier's

flight if that city is located in the united States.