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# Customer and Vendor Assistance

## DLA Customer Interaction Center (CIC)

The DLA CIC provides an enterprise-wide level of support that includes 24 x 7 x 365 operations and monitoring support for the DLA Energy Products and Services. 

You can reach the DLA CIC at ****energy.helpdesk@dla.mil****or **1-800-446-4950.**

## Self Help Center

This provides a DLA-wide list of frequently asked questions with answers and access to online tools that will answer many customers basic questions related to doing business with DLA. DLA’s self-help tools offer immediate resolution of inquiries such as requisition or backorder status, and on-hand status and on-hand stock availability. Visit the Self Help Center for more information. Some of the online tools may require individual login names and passwords.

## Solicitations

DLA Energy issues its solicitations through the government point of entry www.SAM.gov ** website. Vendors should be suspicious of any solicitations not publicized on www.SAM.gov **.

## Fuel Intermediaries

Foreign and commercial aircraft and ships frequently travel to and from U.S. military installations for purposes approved by military service policies and procedures. Fuel support from DLA Energy is often required for these entities to complete their approved missions and depart the installation. DLA Energy occasionally seeks third party intermediaries to manage fuel requests from these customers when existing international or commercial agreements are not available or appropriate.

Companies wishing to become fuel intermediaries are required to be registered in the System for Award Management (SAM) **, have a Commercial and Government Entity (CAGE) code **, not be on the Department of Commerce debarred list **, and have no aged unpaid invoices from other business with DLA Energy. In addition, the applicant must provide a letter describing the company relationship with the aviation industry. If determined to be qualified, DLA Energy will establish a fuel purchase agreement with the company under 10 U.S.C. 2922e(d). DLA Energy does not determine which of several intermediaries an ultimate customer chooses but provides the entire list of approved intermediaries to ultimate customers directly or through the U.S. Military Services. For more information, contact **DLAEnergyFPA@dla.mil.

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