Exhibit 10.2
 MEDICAID LONG-TERM SERVICES
AGREEMENT
 BETWEEN
 THE STATE OF NEW MEXICO
 HUMAN SERVICES DEPARTMENT
AND
AGING & LONG-TERM SERVICES
DEPARTMENT
 AND
 AMERIGROUP COMMMUNITY
CARE OF NEW MEXICO, INC.
 DATED: July 1, 2008
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Table of Contents
 Article 1. Recitals
    
    
    7Article 2. Definitions
    
    
    9Article 3. Contractor Responsibilities
    
    
    173.1 Compliance
    
    
    173.2 Contract Management
    
    
    173.3 Member Enrollment
    
    
    19A. Maximum Medicaid Enrollment
    
    
    19B. Enrollment Requirements
    
    
    19C. Eligibility
    
    
    20D. State Exemptions
    
    
    20E. Special Situations
    
    
    21F. Enrollment Process for Members
    
    
    21G. Member Disenrollment, Request by CONTRACTOR
    
    
    24H. Member Initiated Disenrollment
    
    
    25I. State Initiated Disenrollment
    
    
    25J. Retroactive Reenrollment
    
    
    253.4 Member Services
    
    
    26A. Policies and Procedures
    
    
    26B. Member Education
    
    
    27C. MCO Enrollment Information
    
    
    28D. Member Handbook
    
    
    28E. Benefit Information
    
    
    29F. Maintenance of Toll-Free Line
    
    
    31G. Member Identification Card
    
    
    31H. Member Bill of Rights and Responsibilities
    
    
    313.5 Quality Assurance
    
    
    32A. Consumer Advisory Board Member
    
    
    32B. Quality Management and Quality Improvement (QM/QI) Program
    
    
    32C. Performance Measures and Tracking Measures
    
    
    34D. Member Satisfaction Survey
    
    
    35E. External Quality Review
    
    
    36F. Reports
    
    
    37G. Standards for ISP Development
    
    
    38H. Standards for Participant Safety
    
    
    40I. Standards for Consumer/Participant Direction
    
    
    41J. Standards for Access
    
    
    41K. Coordination
    
    
    42L. Disease Management Programs
    
    
    45M. Clinical Practice Guidelines for ISHCN
    
    
    46N. Utilization Management (UM)
    
    
    46O. Authorization and Notice of Services
    
    
    47P. Denials and Notice of Adverse Action
    
    
    49
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3.6 Providers
    
    
    49A. Required Policies and Procedures
    
    
    50B. General Information Submitted to the State
    
    
    51C. The Primary Care Provider (PCP)
    
    
    51D. Primary Care Responsibilities
    
    
    51E. CONTRACTOR Responsibility for PCP Services
    
    
    52F. Selection or Assignment to a PCP
    
    
    52G. Long-Term Services (LTS) Providers
    
    
    53H. CONTRACTOR Responsibility for LTS
    
    
    54I. Specialty Providers
    
    
    54J. Other Provider Types
    
    
    54K. Shared Responsibility between the CONTRACTOR and Public Health Offices
    
    
    55L. Indian Health Services (IHS) & Tribal Health Centers
    
    
    55M. Family Planning Services and Providers
    
    
    56N. State Operated Long-Term Care Facilities
    
    
    57O. Standards for Provider Credentialing and Re-Credentialing
    
    
    57P. Organizational Providers
    
    
    58Q. Primary Source Verification
    
    
    583.7 Covered Services, Supports, and Goods; Excluded Benefits; and
Value Added Services
    
    
    583.8 Culturally Competent Services
    
    
    593.9 Individuals with Special Heath Care Needs (ISHCN)
    
    
    61A. General Requirements
    
    
    613.10 Grievance and Appeals
    
    
    61A. General Requirements for Grievance and Appeals
    
    
    62B. Grievance
    
    
    63C. Appeal
    
    
    64D. Expedited Resolution of Appeals
    
    
    65E. Special Rule for Certain Expedited Service Authorization Decisions
    
    
    68F. Information about Grievance System to Network Providers
    
    
    68G. Grievance and/or Appeal Files
    
    
    68H. Reporting
    
    
    68I. Provider Grievance and Appeals
    
    
    683.11 Fiduciary Responsibilities
    
    
    69A. Financial Viability
    
    
    69B. Financial Stability
    
    
    69C. Other Financial Requirements
    
    
    71D. Other Fiduciary Requirements
    
    
    73E. Reinsurance
    
    
    733.12 Program Integrity
    
    
    743.13 System Requirements
    
    
    75A. General Requirements
    
    
    75
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B. System Hardware, Software and Information System Requirements
    
    
    75C. Provider Network Information Requirements
    
    
    77D. Claims Processing Requirements
    
    
    77E. Member Information Requirements
    
    
    78F. Encounter and Network Provider Reporting Requirements
    
    
    79Article 4  Limitation of Cost
    
    
    81Article 5  HSD/MAD and ALTSD Responsibilities
    
    
    81Article 6  Payments and Financial Provisions
    
    
    836.1 General Financial Provisions
    
    
    836.2 Cohort Categories
    
    
    856.3 Year-One Risk Adjustment to Capitation Rates for NF LOC Members
    
    
    85A. General Provisions
    
    
    85B. Timing of Risk Adjusted Capitation Rates in Year One
    
    
    86C. NF LOC Cohorts Year One Risk Adjusted Capitation Rates for April, 2009-June 30, 2009
    
    
    86D. Risk Adjustment Factors
    
    
    86E. Mix of Members
    
    
    876.4 Payment Methodology
    
    
    88A. Capitation Rate Development
    
    
    88B. Capitation Payment Process and Terms of Service
    
    
    886.5 Supplemental Payments for Services to Native Americans
    
    
    906.6 Administrative Costs
    
    
    90A. Administrative Structure
    
    
    906.7 Special Payment Requirements
    
    
    92A. Reimbursement of Federally Qualified Health Centers (FQHCS)
    
    
    92B. Reimbursement for Family Planning Services
    
    
    93C. Reimbursement for Women in the Third-Trimester of Pregnancy
    
    
    93D. Reimbursement for State Operated Long-Term Care Facilities
    
    
    93E. Other Special Payment Requirements.
    
    
    94F. Compensation for UM Activities
    
    
    94G. Special Circumstances for Pharmacy Reimbursement
    
    
    946.8 Reimbursement for Emergency Services
    
    
    956.9 Assignment of Responsibility for Member Care
    
    
    966.10 Coordination of Benefits
    
    
    97Article 7  State Contract Administrator
    
    
    98
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Article 8  Enforcement
    
    
    988.1
    
    
    988.2 State Sanctions
    
    
    988.3 Federal Sanctions
    
    
    103Article 9  Termination
    
    
    104Article 10  Termination Agreement
    
    
    106Article 11  Rights upon Termination or Expiration
    
    
    108Article 12  Contract Modification
    
    
    109Article 13  Intellectual Property and Copyright
    
    
    109Article 14  Appropriations
    
    
    110Article 15 - Disputes
    
    
    110Article 16  Applicable Law
    
    
    111Article 17  Status of CONTRACTOR
    
    
    112Article 18 Assignments
    
    
    112Article 19 - Subcontracts
    
    
    112Article 20 - Release
    
    
    115Article 21  Records and Audit
    
    
    116Article 22 - Indemnification
    
    
    118Article 23  Liability
    
    
    120Article 24  Equal Opportunity Compliance
    
    
    120Article 25  Rights to Property
    
    
    120Article 26  Erroneous Issuance of Payment or Benefits
    
    
    120Article 27  Excusable Delays
    
    
    120Article 28 - Marketing
    
    
    121Article 29  Prohibition of Bribes, Gratuities & Kickbacks
    
    
    123
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Article 30 - Lobbying
    
    
    123Article 31  Conflict of Interest
    
    
    124Article 32 - Confidentiality
    
    
    124Article 33  Cooperation with the Medicaid Fraud Control Unit
    
    
    125Article 34 - Waivers
    
    
    126Article 35  Provider Availability
    
    
    126Article 36 - Notice
    
    
    127Article 37 - Amendments
    
    
    127Article 38  Suspension, Debarment, and other Responsibility Matters
    
    
    127Article 39  New Mexico Employees Health Coverage
    
    
    129Article 40  Entire Agreement
    
    
    130Article 41  Authorization for Care
    
    
    130Article 42  Duty To Cooperate
    
    
    130Article 43  Merger
    
    
    130Article 44  Penalties for Violation of Law
    
    
    130Article 45  Workers Compensation
    
    
    131Article 46  Invalid Term or Condition
    
    
    131Article 47  Enforcement of Agreement
    
    
    131Article 48  Authority
    
    
    131Appendix A (BENEFITS/SERVICES EXCLUDED BENEFITS AND VALUE
ADDED BENEFITS/SERVICES)Appendix B (Reports)Appendix C (Money Follows the Person)Appendix D (Megs and Cohorts)
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ARTICLE 1  RECITALS
 1.1
    
    All services provided pursuant to this Agreement are subject to the New Mexico Procurement
Code and 1.4.1 NMAC, unless specifically provided otherwise herein.
 1.2
    
    All services purchased under this Agreement shall be subject to the following provisions for
administration of the New Mexico Medicaid program, which are incorporated herein by reference
and shall include:
 (A)
    
    the Human Services Department, Medical Assistance Division (HSD/MAD) program
eligibility and provider policy manuals, including all updates, revision, substitutions
and replacements;
 (B)
    
    Title XIX and Title XXI of the Social Security Act and Code of Federal
Regulations, Title 42 Parts 430 to end, as revised or otherwise amended;
 (C)
    
    The Request for Proposal (RFP), all RFP Amendments, CONTRACTORs Questions and
States Answers, and the States written Clarifications;
 (D)
    
    the CONTRACTORs Best and Final Offer;
 (E)
    
    the CONTRACTORs Proposal (including any and all written materials presented in
the oral portions of the procurement process) where not inconsistent with this Agreement
and subsequent amendments to this Agreement;
 (F)
    
    All applicable statutes, regulations and rules implemented by the Federal
Government, the State of New Mexico, and HSD/MAD, concerning Medicaid services, managed
care organizations (MCOs), health maintenance organizations, fiscal and fiduciary
responsibilities applicable under the New Mexico Insurance Code of New Mexico, NMSA
1978, §§59A-1-1, et seq., and any other applicable statutes and regulations;
 (G)
    
    The HSD/MAD Policy Manual, including all updates and revisions thereto, or
substitutions and replacements thereof, duly adopted in accordance with applicable law.
All defined terms used within the Agreement shall have the meanings given them in the
Policy Manual;
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(H)
    
    The HSD/MAD MCO/SCP Systems Manual, including all updates and revisions,
submissions and replacements; and
 (I)
    
    The parties recognize that this Agreement reflects a shift and reorganization of
the programs under the jurisdiction and management of HSD/MAD and ALTSD. It is
specifically understood and agreed that references to specific laws, regulations, dates
and other matters of a similar nature to currently existing and known laws, regulations,
and dates. The parties understand and agree that such existing laws, rules, regulations
and dates may change after execution of this Agreement, and that new enactments,
adoptions, amendments, substitutions, replacements, successors, or the like will be
given full force and effect and will govern this Agreement in the spirit in which this
Agreement is made.
 1.3
    
    Due to increased budgetary constraints, a desire to increase efficiency and reduce
fragmentation of long-term services, the State shall require that most Medicaid recipients of
long-term care services, specifically full dual eligibles (those individuals that qualify for
both Medicare and Medicaid services), nursing facility residents, Personal Care Option
consumers, and individuals currently receiving Disabled & Elderly (D&E) Home and Community
Based Waiver services enroll in the States Coordinated Long-Term Services (CLTS) program.1.4
    
    The State shall award a risk-based contract to the CONTRACTOR with statutory authority to
enter into capitated agreements, assume risk and meet applicable requirements and/or standards
delineated under State and Federal laws and regulations, including Title VI of the Civil
Rights Act of 1964; Title IX of the Education Amendments of 1972 (regarding education programs
and activities); the Age Discrimination Act of 1975; the Rehabilitation Act of 1973; and the
Americans with Disabilities Act.1.5
    
    The CONTRACTOR possesses the required authorization and expertise to meet the terms of this
Agreement.1.6
    
    The CLTS program is intended to coordinate program services for dual eligible recipients. In
order to achieve this goal, the CONTRACTOR shall be in active pursuit, as of the effective
date of this Agreement, of becoming a Medicare Special Needs Plan (SNP) or offer Medicare
products in all counties agreed to by the parties. For purposes of this Section, active
pursuit is defined as having applied to CMS to become a SNP or offer other Medicare products.1.7
    
    The parties acknowledge the need to work cooperatively to address and resolve problems that
may arise in the administration and performance of this Agreement. The parties agree to
document any amendments in writing prior to implementation of any new contract requirements.1.8
    
    The State may, in the administration of this Agreement, seek input on health and long-term
service related issues from advisory groups, steering committees, or other consultants. The
State may seek input from the CONTRACTOR on issues raised by such advisory groups, steering
committees, or consultants that may affect the CONTRACTORs performance of its obligations
under this Agreement.1.9
    
    The CONTRACTOR shall notify the State of the CONTRACTORs or its subcontractors potential
public relations issues of which the CONTRACTOR becomes aware that could affect the State or
this Agreement.1.10
    
    The parties recognize that the CLTS Program is contingent on approval by CMS of the States
submission of a 1915(b) waiver for providing State Plan services utilizing a managed care
approach and a 1915(c) home and-community based waiver for other services as presented by the
State and permitted
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by CMS, including all amendments thereto. The parties further recognize that 1915(c) home
and-community based waiver services are dependent on funding requirements in order to provide
such services. Therefore, the State shall determine access to CLTS 1915(c) home
and-community based waiver services and shall notify the CONTRACTOR of Members deemed
eligible for 1915(c) home and community-based waiver services.
 1.11
    
    This Agreement and its enforcement is contingent on the parties agreeing to the Capitation
Rates for the first year of the CLTS Program.
  ARTICLE 2  DEFINITIONS
  Abuse
 Activities of Daily Living
 Advance Directive
 Adverse Determination
 Agency
 ALTSD
 Assignment Algorithm
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Assisted Living Services
 At Risk
 Begin Date
 (1)
    
    Members who were in a NF prior to the LOC determination but not enrolled in
Salud! for whom their Medicaid financial eligibility covers retroactive months. The
Begin Date in this instance will be the first of the month in which both NF LOC and
Medicaid eligibility coexist.
 Behavioral Health
 Benefit Package
 Capitation
 Claim
 Claim Dispute
 Clean Claim
 CMS
 Complaint
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Concurrent Review
 Consumer/Participant Direction
 Continuous Quality Improvement
 Contractor
 Copayment
 Covered Services
 Critical Incident
 Cultural Competence
 Day or Days
 Delegation
 Denial, Administrative/Technical
 Denial, Clinical
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Disease Management
 Disenrollment, Member Initiated
 Dual Eligible(s)
 Durable Medical Equipment
 Emergency Medical Condition
      Encounter
 Encounter Data
 Enrollee
 Exemption
 Expedited Situation
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External Quality Review Organization (EQRO)
 FQHC
 Fraud
 Full Benefit Dual Eligible
 Grievance, Member
 Grievance, Provider
 HIPAA
 Human Services Department, Medical Assistance Division (HSD/MAD)
 Individualized Service Plan (ISP)
 (1)
    
    A Members history;(2)
    
    A summary of current medical and social needs and concerns;(3)
    
    Short and long term care needs and goals; and
 (4)
    
    A list of services required and their frequency, and a description of who will
provide the services.
  Individuals with Special Health Care Needs (ISHCN)
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Level of care
 Long-Term Services
 Managed Care Organization (MCO)
 Marketing
 Medically Necessary Services
 (1)
    
    Are essential to prevent, diagnose or treat medical conditions or are essential
to enable the Member to attain, maintain or regain the Members optimal functional
capacity;(2)
    
    Are delivered in the amount, duration, scope and setting that is both sufficient
and effective to reasonably achieve their purposes and clinically appropriate to the
specific physical, mental and behavioral health care needs of the Member;(3)
    
    Are provided within professionally accepted standards of practice and national
guidelines; and(4)
    
    Are required to meet the physical, mental and behavioral health needs of the
Member and are not primarily for the convenience of the Member, the provider or the
CONTRACTOR.
 Member
 Mi Via
 Network Provider
 NF LOC
 Non-Contracted Provider (Non-Network Provider)
 Nursing Facility
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Potential Enrollee
 Post-stabilization Care Services
 Primary Care Physician or Primary Care Provider (PCP)
 Primary Care
 Provider Lock-In (PCP Lock-in)
 Quality Assurance
 Related Party
 Salud!
 Service Coordination
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(1)
    
    Identification of the Members needs, including physical health services, mental
health services, social services, and long term support services; and development of the
Members Individualized Service Plan (ISP) or treatment plan to address those needs;(2)
    
    Assistance to ensure timely and a coordinated access to an array of providers and
services;(3)
    
    Attention to addressing unique needs of Members; and(4)
    
    Coordination with other services delivered outside the ISP, as necessary and
appropriate.
  Service Coordinator
 State Fiscal Year (SFY) st th
 Single Statewide Entity (SE)
 Special Needs Individual
 Special Needs Plan (SNP)
 State
 State Plan
 Subcontract (Third-Party Contract)
 Suspension or Suspended Provider
 Third Party Assessor
 Third Party Liability
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Tribal Facility 638
 Tribal Provider or IHS Provider
 Utilization Management (UM)
 Value Added Service
 Waiver Program
 ARTICLE 3  CONTRACTOR RESPONSIBILITIES
  COMPLIANCE
  (A)
    
    All provisions set forth in this Agreement;
 (B)
    
    All applicable provisions of federal and state laws, regulations, waivers, and
variances, as may be amended, including the implementation of a compliance plan; and
 (C)
    
    All provisions relating to criminal history screening pursuant to 7.1.9 NMAC and
NMSA 1978, §§29-17-2, et seq. of the Caregivers Criminal History Screening Act.
 CONTRACT MANAGEMENT
 (A)
    
    The CONTRACTOR must employ a qualified individual to serve as the Contract
Manager for New Mexico operations. The Contract Manager must be primarily dedicated to
the CONTRACTORs programs, hold a senior management position in the CONTRACTORs
organization, and be authorized and empowered to represent the CONTRACTOR on all matters
pertaining to the CONTRACTORs program and specifically this Agreement. The Contract
Manager must act as a liaison between the CONTRACTOR, the State, and other state
agencies and has responsibilities that include but are not limited to the following:
 (1)
    
    ensuring the CONTRACTORs compliance with the terms of this
Agreement, including securing and coordinating resources necessary for such
compliance;
 (2)
    
    implementing all action plans, strategies, and timeliness,
including but not limited to the States work plan(s) in implementing its Money
Follows the Person initiatives, see Appendix C;
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(3)
    
    overseeing all activities by the CONTRACTOR and its subcontractors;
 (4)
    
    receiving and responding to all inquiries and requests by the
State, or any State or Federal agency, in time frames and formats reasonably
acceptable to the parties;
 (5)
    
    meeting with representatives of HSD/MAD, ALTSD, and other Agencies,
on a periodic or as-needed basis and resolving issues that arise;
 (6)
    
    attending and participating in regular meetings with HSD/MAD, ALTSD
and other Agencies and attending and participating in stakeholder meetings;
 (7)
    
    making best efforts to promptly resolve any issues related to this
Agreement identified by the State, or the CONTRACTOR; and
 (8)
    
    working cooperatively with other State of New Mexico contracting
partners, including but not limited to: (1) SALUD! Managed Care Organizations;
(2) SE; (3) Mi Via contractors; (4) MMIS contractor, which is currently ACS; (5)
the TPA, and (6) other identified contractors as, from time-to-time may be
identified by the State.
 (B)
    
    The State reserves the right to require the CONTRACTOR to make changes in its
staff assignments, subject to applicable laws, regulations and reasonable CONTRACTOR
employment policies as uniformly applied to CONTRACTORs staff with thirty (30) days
notice.
 (C)
    
    The CONTRACTOR may not have an employment, consulting or other agreement with a
person who has been convicted of crimes specified in Section 1128 of the Social Security
Act for the provision of items and services that are significant and material to the
CONTRACTORs obligations under this Agreement.
 (D)
    
    Compliance. The CONTRACTOR shall:
 (1)
    
    designate a compliance officer and a compliance committee that are
accountable to senior management;
 (2)
    
    provide effective training and education for the compliance officer
and the CONTRACTORs employees;
 (3)
    
    implement effective lines of communication between the compliance
officer and the CONTRACTORs employees;
 (4)
    
    require enforcement of standards through well-publicized
disciplinary guidelines; and
 (5)
    
    have a provision for prompt response to detected offenses and for
development of corrective action initiatives relating to compliance with the this
Agreement.
 (E)
    
    Delegation. The CONTRACTOR shall:
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(1)
    
    not assign, transfer or delegate key management functions such as
utilization review, utilization management or care coordination without the
explicit written approval of the State;
 (2)
    
    oversee and be held accountable for any function and
responsibility, including claims submission requirements, that it delegates to
any subcontractor;
 (3)
    
    evaluate the prospective subcontractors ability to perform the
activities to be delegated;
 (4)
    
    have a written agreement between the CONTRACTOR and the
subcontractor that specifies the activities and report responsibilities delegated
to the subcontractor and provides for revoking delegation or imposing other
sanctions if the subcontractors performance is inadequate;
 (5)
    
    monitor the subcontractor on an ongoing basis and subject it to
review on a periodic basis as agreed upon by CONTRACTOR and State; and
 (6)
    
    ensure that if deficiencies or areas for improvement are
identified, corrective action must be taken by CONTRACTOR and the subcontractor.
 3.3
    
    MEMBER ENROLLMENT
 (A)
    
    Maximum Medicaid EnrollmentThe State and the CONTRACTOR may mutually agree in writing to establish a maximum
Medicaid enrollment level for Members, which may vary throughout the term of this
Agreement. The maximum Medicaid enrollment also may be established by the State on a
statewide or county-by-county basis based on the capacity of the CONTRACTORs provider
network, or to ensure that the CONTRACTOR has the capacity to provide statewide
Covered Services to its Members. Subsequent to the establishment of this limit, if
the CONTRACTOR wishes to change its maximum enrollment level, the CONTRACTOR shall
notify the State in writing ninety (90) calendar days prior to the desired effective
date of the proposed change. The State shall approve all requests for changing
maximum enrollment levels before implementation. Should a maximum enrollment level be
reduced to below the actual enrollment level, the State may disenroll Members to
establish compliance with the new limit. The State may reduce the maximum enrollment
levels for reasons such as imposing a sanction for not having sufficient Network
Providers to guarantee access, violating marketing regulations, or for a material
breach of this Agreement.
 (B)
    
    Enrollment RequirementsAs required by 42 C.F.R. §434.25, the CONTRACTOR shall accept eligible individuals, in
the order in which they apply and:
 (1)
    
    without restriction, and pursuant to waiver authority, unless
authorized by CMS Regional Administrator;(2)
    
    up to the limits established pursuant to this Agreement;
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(3)
    
    the CONTRACTOR shall not discriminate against eligible individuals
on the basis of health status, need for health services, disability, race, color,
national origin, sexual orientation, religion, and gender, and will not use any
policy or practice that has the effect of discriminating on the basis of race,
color, or national origin; and
 (4)
    
    the CONTRACTOR shall assume responsibility for all covered medical
conditions of each Member inclusive of pre-existing conditions as of the
effective date of enrollment.
 (C)
    
    Eligibility
 The State, or its designee, including but not limited to a TPA shall determine
eligibility for enrollment into the CLTS program. Continued eligibility for the CLTS
program shall be done annually and shall include a re-assessment by the State, or its
designee, including but not limited to a TPA. Mandatory populations include:
 (1)
    
    Full benefit Dual Eligible Members;
 (2)
    
    Members, 21 years of age or older who are receiving or who qualify
for current Medicaid State Plan Personal Care Option services;(3)
    
    Members residing in a Nursing Facility;
 (4)
    
    Members currently receiving, or who qualify for, D&E Home and
Community-Based waiver services; and
 (5)
    
    Members in the Mi Via 1915(c) waiver who meet current D&E or Brain
Injury categories of eligibility. The CONTRACTOR will only be at-risk and
financially responsible for 1915(b) waiver services for these Members. Members
will self-direct any 1915(c) waiver services.
 Individuals of any age who meet eligibility criteria set forth in New Mexicos 1915(c)
Developmental Disabilities and/or New Mexicos 1915(c) Medically Fragile and/or New
Mexicos 1915(c) HIV/AIDS Home and Community-Based Waivers are not eligible.The State, or its designee, shall further determine eligibility for CLTS 1915(c) home
and community-based waiver services through an allocation process and notification of
eligibility to the CONTRACTOR. Such allocation and notification from the State to the
CONTRACTOR shall be outlined in a Letter of Direction (LOD) issued by the State prior
to implementation of the CLTS Program and after consultation with the CONTRACTOR.For re-assessments, the State shall send reassessment reminder lists to the CONTRACTOR
who shall assist the Member and facilitate in gathering the necessary documentation
required to the State, or its designee, including but not limited to a TPA for the
level of care determination and continued eligibility for the CLTS program.
 (D)
    
    State Exemptions
 The State shall grant exemptions to mandatory enrollment based upon criteria
established by it. A Member or his/her representative, parent, or legal guardian
shall submit a request for such an exemption in writing to the State, including a
description of the special circumstances justifying
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an exemption. Requests are evaluated by the State and forwarded to the HSD/MAD
Medical Director or his/her designee for final determination.
 (E)
    
    Special Situations
 (1)
    
    Hospitalized Members. For a Member who is hospitalized at
the time of disenrollment from the CONTRACTOR, whether disenrollment is due to
disenrollment from CLTS or an approved switch to another CLTS MCO, the CONTRACTOR
shall be responsible until the date of discharge for payment for all covered
facility and professional services provided within a licensed acute care facility
or non-psychiatric specialty unit as designated by the New Mexico Department of
Health. The payer at the date of hospital admission (MCO or FFS) remains
responsible for services until the date of discharge.(2)
    
    Members Receiving Hospice Services. Members who have
elected and are receiving hospice services prior to enrollment in CLTS shall be
exempt from enrolling in an MCO unless they revoke their hospice election.
 (F)
    
    Enrollment Process for Members
 (1)
    
    Enrollment Choice Period. A new Member shall have no less
than sixteen (16) calendar days to select an MCO. This shall constitute the
Minimum Selection Period for new Members. If the new Member does not make a
selection during this selection period, the State shall assign the new Member to
an MCO.(2)
    
    Begin Date of Enrollment. Enrollment shall begin the first
day of the first full month following selection, unless the Member entered the
Nursing Facility while not in Salud! and both the Members NF LOC and Medicaid
eligibility precede the first full month following selection. The CONTRACTORs
coverage for Members with a NF LOC with retroactive eligibility is limited to a
maximum period of six (6) months. Members with a NF LOC with retroactive
eligibility with a mid-month effective date will be covered under the
fee-for-service program until the first day of the first full month of CLTS
eligibility. The CONTRACTOR will be paid a capitation rate at the appropriate
cohort rate for any period of retroactive coverage. Additionally, for any period
of retroactive coverage where the CONTRACTOR is responsible for services for
which prior authorization and/or utilization management policies were unable to
be enforced, payment to providers for medically necessary Covered Services will
be made at the lesser of a negotiated rate or the Medicaid fee-for-services rate.(3)
    
    Member Switch and Loss of Medicaid Eligibility.
 (a)
    
    A current CONTRACTOR Member has the opportunity to
change MCOs without cause during the first ninety (90) calendar days of a
twelve-month period. The State shall notify the CONTRACTORs Member of
this opportunity to select a new MCO by sending notice of eligibility and
enrollment materials to the Member. A Member is limited to one ninety-day
switch period per MCO. After exercising the switching rights, and
returning to a previously selected MCO, the Member shall remain with the
MCO until his/her twelve-month lock-in period expires before being
permitted to switch MCOs.
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(b)
    
    If a Member loses Medicaid eligibility for a period
of six (6) months or less, he/she will be automatically reenrolled with
the former MCO, as long as a NF level of care is in place; assuming the
Member requires NF level of care in order to meet enrollment criteria. If
the Member misses the annual enrollment choice opportunity during this
six-month time-period, he/she may request to be assigned to another MCO.
 (4)
    
    Mass Transfer Process. The mass transfer process is
initiated by the State when the State determines that the transfer of
CONTRACTORs Members from one CONTRACTOR to another is appropriate. Such mass
transfers shall be conducted in accordance with HSD/MAD regulations.
 (5)
    
    Transition of Care. The implementation of CLTS will
involve a phasing in of enrollment during the first fiscal year. The CONTRACTOR
shall have the resources and policies and procedures related to transition of
care in place, and shall ensure transition of care, including continuity of care,
without disruption in service to Members. At a reasonable time prior to each
transition period, the CONTRACTOR will provide the State with adequate assurances
of the CONTRACTORs readiness to implement the transition. These assurances may
include copies of its agreements with providers, providers policies and
procedures, as well as the CONTRACTORs readiness plans, as specified below. The
CONTRACTOR shall:
 (a)
    
    develop a detailed plan that addresses the clinical
transition issues and transfer of potentially large numbers of Members
into or out of its organization. This transition may be to or from either
an MCO, a Salud! MCO, or a fee-for-service provider. This plan shall
include how the CONTRACTOR proposes to identify services currently
received by the Member;
 (b)
    
    develop a detailed plan for the transition of an
individual Member, which includes Member and provider education about the
CONTRACTOR and the CONTRACTORs process to ensure any existing courses of
treatment are revised as necessary;
 (c)
    
    be able to identify Members and provide necessary
data and information to a future CONTRACTOR for Members switching MCOs,
either individually or in large numbers, to avoid unnecessary delays in
treatment that could be detrimental to the Members;
 (d)
    
    honor all prior approvals granted by the State for
the first sixty (60) calendar days of enrollment or until the CONTRACTOR
has made other arrangements for the transition of services. Providers
associated with these services shall be reimbursed by the CONTRACTOR. The
CONTRACTOR is expected to work with the Member, the TPA, and other State
representatives on the re-assessment of transitioning Members within the
time periods allowed under this Agreement;
 (e)
    
    reimburse providers and facilities approved by the
State, if a donor organ becomes available during the first thirty (30)
days of enrollment and transplant services previously approved by
HSD/MAD;
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(f)
    
    fill prescriptions for drug refills for the first
ninety (90) days or until the CONTRACTOR has made other arrangements, for
newly enrolled Members who are eligible for the Medicaid prescription drug
benefit;
 (g)
    
    pay for Durable Medical Equipment (DME) costing two
thousand dollars ($2,000) or more, approved by the CONTRACTOR but
delivered after disenrollment;
 (h)
    
    be responsible for Covered Services provided to the
Member for any month the CONTRACTOR received a capitated payment, even if
the Member has lost Medicaid eligibility, provided that if the State
recovers premium payments for any month from the CONTRACTOR as a result of
a Members loss of eligibility, the CONTRACTOR may recover payments made
to providers for such Covered Services furnished during such month;
 (i)
    
    be responsible for payment of all inpatient services
provided by a general acute-care or rehabilitation hospital until
discharge from the hospital if the Member is hospitalized in such a
facility at the time the Member becomes exempt or switches MCO;
 (j)
    
    cooperate with the SE in the transition of services
and the provision of records necessary for behavioral health services;
 (k)
    
    accept prior authorization for long-term nursing
facility placement and D&E and PCO services as per the States enrollment
roster request; and
 (l)
    
    reimburse Non-Network Providers during the Transition
of Care at the Medicaid Fee-for-Service rates as determined by the State.
 (6)
    
    Newly Eligible Enrollment and Expedited Service Requests.
For potential enrollees eligible for the first time and not transitioning from an
existing home and-community based waiver, PCO, nursing facility, or Salud!, the
CONTRACTOR shall perform assessment of the Members acute care, long-term care,
behavioral health, and social supports within the first thirty (30) calendar days
of enrollment. Authorized Covered Services shall be initiated within fourteen
(14) calendars day following the assessment.
 If the TPA, or other State designee, determines that the Member has an emergent
need for Covered Services, the TPA, or other State designee shall coordinate
with the CONTRACTOR to have an assessment performed within seven (7) business
days and services initiated within seven (7) calendar days following the
assessment.
 (7)
    
    Geographic Roll-Out. The State intends to geographically
roll-out the CLTS Program as follows:
 (a)
    
    Phase one shall include: Bernalillo County, Sandoval
County, Torrance County, Valencia County, Santa Fe County, and Los Alamos
County;
 (b)
    
    Phase two shall include: Sierra County, Dona Ana
County, Catron County, Luna County, Grant County, Hidalgo County, and
Otero County;
 23




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(c)
    
    Phase three shall include: Cibola County, San Juan
County, McKinley County, and Socorro County; and
 (d)
    
    Phase four shall include: Curry County, DeBaca
County, Lincoln County, Chaves County, Eddy County, Lea County, Quay
County, Roosevelt County, San Miguel County, Guadalupe County, Taos
County, Rio Arriba County, Mora County, Colfax County, Union County, and
Harding County.
 (8)
    
    Re-Assessment of Members Enrolled in CLTS for Long-Term
Services. An annual re-assessment of Members is required for all Members
enrolled in CLTS with a Nursing Facility Level of Care and will be completed by
the TPA. If the TPA is unable to complete the re-assessment prior to the end
date provided to the TPA and the CONTRACTOR on the LTC Re-Assessment Reminder
file due to lack of information or cooperation provided by the CONTRACTOR, the
CONTRACTOR will not receive capitation for that Member until such time as the
CONTRACTOR receives information needed to perform the re-assessment is provided
to the TPA. The Member will continue to be enrolled with the CONTRACTOR and
remain the CONTRACTORs responsibility until such time as the State receives
either a termination of Level of Care or a renewal of the Level of Care. The
CONTRACTOR will continue to receive capitation payments for any Members whose
re-assessment is delayed to reasons unrelated to the CONTRACTORs cooperation
with the TPA.
 (G)
    
    Member Disenrollment, Requests by CONTRACTORMember disenrollment shall only be considered in rare circumstances. The CONTRACTOR
may request that a particular Member be disenrolled. Disenrollment requests shall be
submitted in writing to the State, with all supporting documentation meeting the
States requirements. If the disenrollment request is granted, the CONTRACTOR retains
responsibility for the Members care until such time as the Member is enrolled with a
new MCO. If a request for disenrollment is granted, the Member shall not be
re-enrolled with the CONTRACTOR for a period of time to be determined by the State.
Conditions that may permit lock-out or disenrollment are:
 (1)
    
    the CONTRACTOR demonstrates that it has made a good faith effort to
accommodate the Members health care or other medically necessary covered needs,
but such efforts have been unsuccessful;
 (2)
    
    the conduct of the Member is such that it is not feasible, safe, or
prudent to provide Covered Services;
 (3)
    
    the CONTRACTOR has offered to the Member in writing and other
means, reasonably calculated to apprise the Member of the opportunity to utilize
the grievance process; or
 (4)
    
    the CONTRACTOR has received threats or attempts of intimidation
from the Member to the CONTRACTOR, its Network Providers, or its own employees.
 The CONTRACTOR shall not request disenrollment because of an adverse change in the
Members health status, or because of the Members utilization of Covered Services,
diminished mental capacity, or uncooperative or disruptive behavior resulting from his
or her special needs (except when his/her continued enrollment with the CONTRACTOR
seriously impairs the CONTRACTORs ability to furnish services to either this
particular Member or other Members).
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The CONTRACTOR shall provide adequate documentation that the CONTRACTORs request for
termination is proper.(H)
    
    Member Initiated DisenrollmentA Member who is required to participate in CLTS may request to be disenrolled from the
CONTRACTOR for cause at any time, even during a lock-in period. The Member or his
or her representative, must submit an oral or written request to the State. The
following are causes for disenrollment:
 (1)
    
    the Member moves out of the CONTRACTORs service area, if
applicable;
 (2)
    
    the CONTRACTOR does not, because of moral or religious objections,
cover the service the Member seeks;
 (3)
    
    the Member needs related Covered Services (for example, a caesarian
section and a tubal ligation) to be performed at the same time, there is no
Network Provider able to do this and another provider determines that receiving
the services separately would subject the Member to unnecessary risk; and
 (4)
    
    other reasons, including but not limited to, poor quality of care,
lack of access to Covered Services, or lack of access to Network Providers
experienced in dealing with the Members needs.
 The effective date of an approved enrollment must be no later than the first day of
the second month following the month in which the Member or the CONTRACTOR files for
the request. If the State fails to made a disenrollment determination within this
timeframce, the disenrollment is considered approved. If a Member is dissatisfied
with the States determination denying a request to transfer/disenroll, access to a
Fair Hearing will be provided.
 (I)
    
    State Initiated DisenrollmentThe State may initiate disenrollment in three (3) circumstances:
 (1)
    
    if a Member loses Medicaid eligibility and/or loses level of care
eligibility;
 (2)
    
    if the Member is re-categorized into a Medicaid coverage category
not included in the CLTS initiative; or
 (3)
    
    the CONTRACTORs enrollment maximum is reduced to below levels
established in this Agreement.
 After the State becomes aware of, or is alerted to, the existence of one of the
reasons listed herein, the State shall immediately notify the Member or family and the
CONTRACTOR and shall update the enrollment roster.
 (J)
    
    Retroactive Reenrollment
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A Member who is no longer enrolled with the CONTRACTOR for a period of six (6) months
or less, whether in error or otherwise, shall be retroactively reenrolled by the
CONTRACTOR only when the following criteria are met:
 (1)
    
    Member continues to meet nursing facility level of care; and
 (2)
    
    Member has been in a NF LOC setting during the period of
disenrollment; and
 (3)
    
    Medicaid eligibility has been re-determined retroactively.
 Members in CLTS through their status of dual eligibility or the Mi Via Home
and-Community Based Waiver will not be eligible for retroactive reenrollment, unless
they meet the criteria found in (1)  (3) above..The State will notify the CONTRACTOR on a daily enrollment file which will list
retroactive enrollments. Reenrollment will be confirmed and any retro-capitation
payments will be generated during the monthly cycle.
 3.4
    
    MEMBER SERVICESThe CONTRACTOR shall adhere to procedures developed by the State governing the following
activities: (1) development of information and educational materials; (2) provisions of
materials explaining the enrollment options and process to potential Members; and (3)
provisions of informational presentations to eligible enrollees, Members, Member advocates
and other interested parties.The CONTRACTOR shall employ sufficient staff to coordinate communication with Members and
perform other Member Services functions as designated. There should be sufficient staff to
allow Members to resolve problems or inquiries.
 (A)
    
    Policies and ProceduresThe CONTRACTOR shall have and comply with written policies and procedures regarding
the treatment of minors; adults who are in the custody of the State; children and
adolescents who are under the jurisdiction of the Children, Youth and Families
Department (CYFD); and any individual who is unable to exercise rational judgment or
give informed consent, under applicable federal and state laws and regulations. The
CONTRACTOR shall maintain and comply with written policies and procedures:
 (1)
    
    that describe a process to detect, measure, and eliminate
operational bias or discrimination against enrolled Members by the CONTRACTOR or
its subcontractors;
 (2)
    
    regarding Members and/or legal guardians right to select a PCP
and to make decisions regarding needed social services and supports;
 (3)
    
    governing the development and distribution of marketing materials
for Members. Such written polices and procedures must be submitted to the State
for approval;
 (4)
    
    that are specifically mandated in the CLTS Medicaid regulations
that shall be available upon request to Members and their representatives for
review during normal business hours;
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(5)
    
    with respect to advance directives, the CONTRACTOR shall provide
adult Members with written information on advance directive policies that
includes a description of applicable state law and regulation. The information
must reflect changes in state law and regulation as soon as possible, but no
later than ninety (90) calendar days after the effective date of such change; and
 (6)
    
    to ensure through its Network Providers that:
 (a)
    
    written information is provided to adult Members
concerning their rights to accept or refuse medical or surgical treatment
and to formulate advance directives, and includes the CONTRACTORs
policies and procedures with respect to the implementation of such rights;
 (b)
    
    documentation exists in the Members record whether
or not the Member has executed an advance directive;
 (c)
    
    discrimination is prohibited against a Member in the
provision of care or in any other manner discriminating against a Member
based on whether the Member has executed an advance directive;
 (d)
    
    compliance with federal and state law and regulation
is met;
 (e)
    
    education is provided for staff and the community on
issues concerning advance directives; and
 (f)
    
    Members are informed that complaints concerning
noncompliance with the advance directive requirements may be filed with
the State survey and certification agency, currently DOH; and
 (7)
    
    to ensure provider notification to the Member regarding abnormal
results of diagnostic laboratory, diagnostic imaging, and other testing and, if
clinically indicated, informing the Member of a scheduled follow-up visit.
Confirmation of this shall be documented in the Members record at the providers
office.
 (8)
    
    to ensure that its Network Providers and facilities are in
compliance with the applicable provisions of the Americans with Disabilities Act,
42 U.S.C. §§12101, et seq., (ADA), and its regulations;
 (B)
    
    Member EducationMembers and/or their legal guardian shall be educated about their rights,
responsibilities, service availability and administrative rules, the meaning of
Consumer/Participant Direction and how to exercise their right to make choices.
Member education is initiated when Members become eligible for Medicaid and is
augmented by information from the State and the CONTRACTOR. The State will be
responsible for developing materials and disseminating information about Medicaid
programs generally and CLTS specifically. The CONTRACTOR will be responsible for any
materials about the requirements and benefits of its available plans and services.
The State must grant prior approval of all informational materials used by the
CONTRACTOR, including the Handbook and benefits information described in subparagraph
(D) and (E) below.
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(C)
    
    MCO Enrollment InformationOnce a Member is determined to be a CLTS Member, the State provides specific
information about Covered Services, MCOs from which the Member can choose, and
enrollment of the Member(s), including information about the Members disenrollment
rights at the time of enrollment and annually thereafter. The CONTRACTOR shall have
written policies and procedures regarding the utilization of information on race,
ethnicity, and primary language spoken, as provided by the State to the CONTRACTOR at
the time of enrollment in the MCO of each Member.
 (D)
    
    Member Handbook
 (1)
    
    The CONTRACTOR is responsible for providing Members with a Member
handbook and Provider Directory within thirty (30) calendar days of the
CONTRACTOR being notified by the State of the Members enrollment or upon request
by the Member or the State. The CONTRACTOR must notify all Members at least once
per year, in a newsletter or other written form of correspondence, of their right
to request and obtain this information.
 (2)
    
    The CONTRACTOR shall include language in the Member Handbook to
clearly explain that a Native American Member may self-refer to an Indian Health
Service (IHS) or Tribal health care facility for services. The Provider
Directory shall include a separate section with a listing of all IHS and Tribal
facilities, including hospitals, outpatient clinics, pharmacies, and dental
clinics.
 (3)
    
    The CONTRACTOR may direct a person requesting a Member handbook or
Provider Directory to an Internet site, unless the person makes a specific
request for a printed document.
 (4)
    
    The Member handbook and Provider Directory must meet all
requirements:
 (a)
    
    set forth in 42 C.F.R. §438.10(f)(2) and §438.10(g),
regarding the grievance process, advance health directives, and any
physician incentive plans;
 (b)
    
    set forth in 42 C.F.R. §438.10(f)(6) and NMAC
8.305.2.9, regarding language accessibility; and
 (c)
    
    regarding Grievance and Appeals and how Members
and/or their representatives can file a Grievance and/or an Appeal, and
the resolution process. The Member Handbook shall also advise Members of
their right to file a request for an administrative hearing with the
HSD/MAD Hearings Bureau, upon notification of a CONTRACTOR action, or
concurrent with or following an Appeal of the CONTRACTOR action. The
information shall meet the standards for communication set forth in the
HSD/MAD Program Manual.
 (5)
    
    The CONTRACTOR shall provide potential Members, upon request, and
enrolled Members with a Member Handbook that includes the CONTRACTORs addresses
and telephone numbers. The CONTRACTOR shall also provide, upon request, a
listing of PCP and Specialty Providers with the identity, location, phone number,
and qualifications
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that include area of specialty, board certification, and any other useful
information that would be helpful to individuals deciding to enroll with the
CONTRACTOR. This material must be available in an easily understood manner and
format.
 (6)
    
    Other requirements. All educational material shall:
 (a)
    
    be prepared in a manner and format that is clear and
understandable to an individual who has completed no more than the sixth
grade;
 (b)
    
    be available in alternative formats and in an
appropriate manner that takes into consideration the special needs of
those who, for example, are visually limited or have limited reading
proficiency and have a process in place for notifying potential enrollees
and Members of the availability of these alternative formats;
 (c)
    
    have an oral interpretation available free of charge
to potential members or Members. Oral interpretations shall be available
in all non-English languages, not just those languages the CONTRACTOR or
the State determine to be prevalent. The CONTRACTOR shall notify
potential members that oral interpretation is available in any language,
that written information is available in prevalent languages and about how
to access this information; and
 (d)
    
    ensure that all Members are notified at least once
per year of their right to request and obtain this information.
 (E)
    
    Benefit Information
 (1)
    
    The CONTRACTOR shall provide each Member or potential enrollees
and/or legal guardian with written information in English or prevalent language,
i.e., prevalent language are all languages in any service area spoken by
approximately five percent (5%) or more of the population, about benefits
including:
 (a)
    
    all benefits, services, and goods, as well as
preventive and long-term services, included in, and excluded from
coverage; such information shall be made available in a one-page,
two-sided summary format, distinguishing between services available
pursuant to the States approved 1915(b) and 1915(c) home and
community-based waivers;
 (b)
    
    services for which prior authorization or a referral
is required, and the method of obtaining both;
 (c)
    
    any restrictions on the Members freedom of choice
among Network Providers;
 (d)
    
    the CONTRACTORs policy on referrals for specialty
care, long-term services, and other benefits;
 (e)
    
    information regarding the Members right of access to
and coverage of emergency services which include:
 (i)
    
    the fact that the Member has a right to
use any hospital or other setting for emergency care; and
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(ii)
    
    what constitutes emergency medical
condition, emergency services, and post-stabilization services; and
 (f)
    
    information that provides potential Members, upon
request, and enrolled Members with a list of all items and services that
are available to Members covered directly or through a method of referral
and/or prior authorization. This material must be available in an easily
understood manner and format.
 (2)
    
    The CONTRACTOR shall send out a questionnaire within thirty (30)
calendar days of enrollment to all new Members which must include a question
regarding the new Members primary language spoken and/or written. The
CONTRACTOR shall make a good faith effort to obtain this information.
 (3)
    
    The CONTRACTOR shall provide affected Members and/or legal
guardians with written updated information within thirty (30) calendar days of
the intended effective date of any material change. In addition, the CONTRACTOR
must make a good faith effort to give written notice of termination of a Network
Provider, within fifteen (15) calendar days after receipt or issuance of
termination notice to each Member who received his or her primary care from, or
was treated at least four (4) times within the last twelve (12) calendar months
prior to the termination by the terminated provider.
 (4)
    
    The CONTRACTOR shall not prohibit or otherwise restrict a Network
Provider or Non-Network Provider from advising a Member who is a patient of the
provider about the health status of the Member or medical care or treatment for
the Members condition of disease, regardless of whether Covered Benefits for
such care or treatment are provided for under the contract, if the provider is
acting within the lawful scope of practice. This subsection, however, shall not
be construed as requiring the CONTRACTOR to provide, reimburse, or provide
coverage of any service if the CONTRACTOR:
 (a)
    
    objects to the provision of a counseling or referral
service on moral or religious grounds, provided that the CONTRACTOR
notifies Members of these objections at the earliest possible time,
optimally during the enrollment process whether the service in question is
covered or not;(b)
    
    notifies the State within ten (10) business days after
the effective date of this Agreement of its current policies and procedures
regarding its objection to providing such counseling or referral services
based on moral or religious grounds, or within fifteen (15) calendar days
after it adopts a change in policy regarding such counseling or referral
services; or(c)
    
    makes available information on its policies regarding
such service to prospective Members within thirty (30) calendar days after
the date the CONTRACTOR adopts a change in policy regarding such a
counseling or referral service; or
 (d)
    
    can demonstrate that the service in question is not
included as a Covered Service required by this Agreement; or
 (e)
    
    determines that the recommended service is not
Medically Necessary as defined by the State Plan in effect with CMS as of
the time the service is delivered, under
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the CONTRACTORs policies and procedures, and in accordance with the
definition set forth above.
 (5)
    
    For Member access to second opinions, the CONTRACTOR:
 (a)
    
    shall provide Members with the option of receiving a
second opinion from another Network Provider when Members need additional
information regarding recommended treatment or when requested care,
service, or good has been denied by a Network Provider;
 (b)
    
    may select the Network Provider giving the second
opinion in accordance with a method established by the CONTRACTOR to
equitably distribute these duties, provided that the Network Provider
selected practices in an area that provides expertise appropriate to the
Members specific treatment or condition; and
 (c)
    
    shall provide for a second opinion from a qualified
Network Provider, or arrange for the Member to receive a second opinion
from a non-Network Provider if there is not another qualified Network
Provider, at no cost to the Member.
 (F)
    
    Maintenance of Toll-Free LineThe CONTRACTOR shall maintain one (1) or more toll-free telephone line(s) accessible
twenty-four (24) hours a day, seven (7) days a week, to facilitate Member access to
qualified clinical staff. Members may also leave a voice mail message to obtain the
CONTRACTORs policy information and/or to register Grievances with the CONTRACTOR.
The phone call shall be returned the next business day by an appropriate CONTRACTOR
staff person. The CONTRACTOR will maintain adequate staff trained and dedicated to
the specific purpose of receiving and answering and/or resolving issues raised by
Members. The CONTRACTOR will identify such staff as consumer specialists.
 (G)
    
    Member Identification CardThe CONTRACTOR shall issue to each Member a Member Identification Card within
thirty (30) calendar days of Enrollment. The card shall be substantially the same as
the card issued to commercial enrollees and shall not include the Members social
security number.(H)
    
    Member Bill of Rights and ResponsibilitiesThe CONTRACTOR shall comply with 42 C.F.R. §438.100 and NMAC 8.305.8 regarding Member
Education and Member Bill of Rights. The CONTRACTOR shall provide each Member with
written information, in English or the prevalent language, as appropriate, that
encompass all the provisions regarding Member Bill of Rights. The CONTRACTOR must
ensure that each Member is free to exercise his or her rights and that the exercise of
these rights does not adversely affect the way the CONTRACTOR and its Network
Providers or the State treats the Member. The CONTRACTOR must have written policies
regarding the Members rights including:
 (1)
    
    each Member is guaranteed the right to be treated with respect and
with due consideration for his or her dignity and privacy;
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(2)
    
    each Member is guaranteed the right to receive information on
available treatment options and alternatives, presented in a manner appropriate
to the Members condition and ability to understand;
 (3)
    
    each Member is guaranteed the right to participate in decisions
regarding his or her health care, including the right to refuse treatment;
 (4)
    
    each Member is guaranteed the right to be free from any form of
restraint or seclusion used as a means of coercion, discipline, convenience or
retaliation; and
 (5)
    
    each Member is guaranteed the right to request and receive a copy
of his or her medical records and to request that they be amended or corrected as
specified in 45 C.F.R. part 164.
 3.5
    
    QUALITY ASSURANCE
 (A)
    
    Consumer Advisory Board
 (1)
    
    The CONTRACTOR shall comply with 8.305.3.11 NMAC regarding
Organizational Structure and all Consumer Advisory Board requirements and
responsibilities.
 (2)
    
    The CONTRACTORs Consumer Advisory Board shall keep a written
record of all attempts to invite and include its members in its meetings. The
Board roster and minutes shall be made available to the State, upon request.
 (3)
    
    The Consumer Advisory Board shall consist of an equitable
representation of the CONTRACTORs Members in terms of race, gender, special
populations, and New Mexicos geographic areas.
 (B)
    
    Quality Management and Quality Improvement (QM/QI) ProgramThe CONTRACTOR shall base its management and service delivery on principles of
Continuous Quality Improvement/Total Quality Management (CQI/TQM) including: the
recognition that opportunities for improvement are unlimited; that the QI process
shall be data driven; requiring continual measurement of clinical and non-clinical
effectiveness and programmatic improvements of clinical and non-clinical processes
driven by such measurements; re-measurement of effectiveness and continuing
development and implementation of improvements as appropriate; and reliance upon
Member input.The CONTRACTOR shall comply with 8.305.8.12 NMAC, including:
 (1)
    
    Have QM/QI programs based on a model of continuous quality
improvement, including, but not limited to the following:
 (a)
    
    demonstrate to the State that the results of QM/QI
projects and reviews are used to improve the quality of service delivery
with appropriate individual practitioners, community-based service
providers, as well as institutional providers;
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(b)
    
    take appropriate action and document action to
address provider and performance problems, as identified;
 (c)
    
    incorporate sound quality studies, apply statistical
analysis to data, and derive meaning from the statistical analysis; and
 (d)
    
    perform a performance improvement project specific to
ISHCN.
 (2)
    
    Encompass acute and long-term health and social service delivery
and coordination.
 (3)
    
    Ensure that QM/QI program is applied to the entire range of Covered
Services provided through the CONTRACTOR to identified populations to include
relevant diagnosis, care settings, and demographics.
 (4)
    
    Have an annual QM/QI work plan, approved by the State, that
includes, at a minimum the following:
 (a)
    
    immediate objectives for each contract period and
long-term objectives for the entire Term of this Agreement;
 (b)
    
    the scope of the objectives, projects, or activities
planned, timeframes and data indicators for tracking performance;
 (c)
    
    performance improvement projects, plans and
activities consistent with federal and state laws and regulations,
pursuant to 42 C.F.R. §438.240; and
 (d)
    
    at least one (1) Member safety indicator.
 (5)
    
    Institute QM/QI policies and procedures that emphasize and promote
wellness and prevention, disease management of chronic illnesses, and complex
service coordination;
 (6)
    
    Develop and comply with written QM/QI policies and procedures to
address the following requirements:
 (a)
    
    QM/QI program;(b)
    
    QM/QI committee;
 (c)
    
    an annual QM/QI work plan and an annual program
evaluation that includes goals, objectives and structure, and that results
in continuous quality improvement for Members;
 (d)
    
    confidentiality, including a provision that all
materials concerning the care and treatment of Members shall be made
available to the State;
 (e)
    
    medical records and other records documentation;
 (f)
    
    protocols for working with school-age Members;
 33




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(g)
    
    Member and Network Provider satisfaction surveys and
other relevant Member and family/caregiver surveys;
 (h)
    
    disease management protocols;
 (i)
    
    continuity and coordination of services;
 (j)
    
    tracking and trending of Member and provider
grievances for early identification and resolution of systems issues and
potential trends;
 (k)
    
    service coordination protocols for ISHCN that reflect
their comprehensive needs and service plan priorities, including
coordination and integration of home and community-based waiver services,
if the ISHCN Member is authorized to receive the States 1915(c) waiver
services; and
 (l)
    
    provide quality oversight of Assisted Living
Facilities as may be necessary to ensure the quality and well being of
CONTRACTORs Members in the normal course of CONTRACTORs duties under
this Agreement but in no way as a replacement for the licensing and
certification oversight otherwise provided by the State.
 (7)
    
    Establish a committee to oversee and implement QM/QI requirements.
 (8)
    
    Have an annual QM/QI evaluation of overall effectiveness to
demonstrate improvements in the quality of clinical care and service to its
Members. The CONTRACTOR shall submit its written evaluation that includes, but
is not limited to the following:
 (a)
    
    a description of on-going and completed QI
activities;
 (b)
    
    trending of measures to assess performance in quality
of clinical care and service;
 (c)
    
    an analysis of whether or not there have been
demonstrable improvements in the quality of clinical care and service; and
 (d)
    
    incorporation of findings of overall effectiveness in
the development of the following years plan.
 (9)
    
    Designate an individual within the company responsible for
compliance with all the QM/QI requirements.
 (10)
    
    The ultimate responsibility for QM/QI is with the CONTRACTOR and
shall not be delegated to subcontractors.
 (C)
    
    Performance Measures and Tracking MeasuresThe CONTRACTOR shall:
 (1)
    
    Implement performance measures and tracking measures defined by the
State in collaboration with the CONTRACTOR. The CONTRACTOR shall monitor these
measures on an on-going basis and report results to the State.
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(2)
    
    Identify and monitor performance measures and tracking measures of
home and community-based service delivery and implement activities designed to
improve the coordination of CLTS services. Performance Measures and Tracking
Measures are set forth herein or in the attached Appendices.
 (3)
    
    Demonstrate consistent and sustainable patterns of improvement or
maintain mutually agreed upon level of performance from year to year in the
overall Member satisfaction survey results, disease management initiatives, and
based on agreed upon performance measures.
 (4)
    
    Review outcome data at least quarterly for performance improvement
recommendations and interventions.
 (5)
    
    Provide mechanisms for monitoring, addressing and correcting any
evidence of cost-shifting practices by Network Providers, including information
on pharmaceutical cost-shifting of behavioral health medication that are
currently being prescribed by PCPs and cost-shifting of Medicare to Medicaid.
 (6)
    
    In the event the CONTRACTOR fails to obtain the results described
in this Section, as reasonably negotiated and mutually agreed between the State
and CONTRACTOR, the State may provide written notice to the CONTRACTOR of the
default and specify a reasonable period of time in which the CONTRACTOR shall
advise the State of specific steps that it will take to achieve these results in
the future and the timetable for implementation. Nothing in this paragraph shall
be construed to prevent the State from exercising its rights to terminate this
Agreement as set forth further herein.
 (D)
    
    Member Satisfaction Survey
 (1)
    
    As part of the QM/QI Program, the CONTRACTOR shall conduct at least
one (1) annual survey of Member satisfaction which shall be designed by the
CONTRACTOR from input from the Consumer Advisory Board and the State and which
shall assess Member satisfaction with the quality, availability, and
accessibility of services. The survey shall provide a statistically valid sample
with at least six (6) months of continuous enrollment of all CONTRACTOR Members,
including Members who have requested to change their PCPs and all Members who
have voluntarily disenrolled during the ninety-day open enrollment period and
Members who disenroll after the ninety (90) day open enrollment period will be
noted. The Member survey shall address Member receipt of educational materials
and the Members use and usability of the provided education materials. Specific
topics/issues to be included in the survey include at least one (1) question each
relating to the ability of ISHCN to participate in their service plan and goals;
the convenience of service locations and appointment times for Members; Service
Coordinator helpfulness getting Members what they need; level of satisfaction
with MCOs; satisfaction with Member participation in treatment decisions; and
degree to which Members feels they can manage day-to-day lives. The CONTRACTOR
shall follow all Federal and State confidentiality laws and regulations in
conducting this Member Satisfaction Survey.
 (2)
    
    The CONTRACTOR shall:
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(a)
    
    use the most current version of the Agency for
Healthcare Quality and Researchs (AHRQ) CAHPS Medicaid Adult and Child
Survey Instruments (most current version) to assess all Members
(including Dual Eligibles) satisfaction as part of the HEDIS requirements
and report the results of the CAHPS survey to the State. The CONTRACTOR
shall utilize the annual CAHPS results in the CONTRACTORs internal QI
Program by using areas of decreased satisfaction as areas for targeted
improvement;
 (b)
    
    use Medicares Health Outcomes Survey (HOS) to assess
issues related to physical and behavioral health status;
 (c)
    
    add questions about ISHCN to all Consumer Surveys, as
appropriate;
 (d)
    
    work with the National Committee for Quality
Assurance (NCQA), if applicable, to obtain approval to use additional
survey questions from the CAHPS relevant to the CLTS population;
 (e)
    
    disseminate results of the Member satisfaction survey
to practitioners, providers, the State, and Members;
 (f)
    
    participate in the design of an annual Member
satisfaction survey to be conducted by an independent entity determined by
the State. The survey itself shall not be the financial responsibility of
the CONTRACTOR; and
 (g)
    
    cooperate with the State in conducting a Network
Provider satisfaction survey, including making available a current,
unduplicated provider file(s) available to the State or its External
Quality Review Organization (EQRO), upon request.
 (E)
    
    External Quality Review
 (1)
    
    The State shall retain the services of an EQRO in accordance with
the Social Security Act, §1902(c)(30)(C), and the CONTRACTOR shall cooperate
fully with that organization and demonstrate to that organization the
CONTRACTORs adherence to HSD/MADs managed care regulations and quality
standards as set forth in MAD Policy.
 (2)
    
    The State shall also contract with an EQRO to audit a statistically
valid sample of the CONTRACTORs physical health and long-term care services, UM
decisions, including authorizations, reductions, terminations and denials. This
audit is intended to determine if authorized service levels are appropriate with
respect to accepted standards of clinical care. The EQRO shall audit the
CONTRACTORs QM/QI Program and review performance measures and performance
improvement projects, based on CMS criteria.
 (3)
    
    The CONTRACTOR shall participate in various other tasks identified
by the State that shall enable it to gauge performance in a variety of areas,
including Service Coordination, Medicaid/Medicare compliance coordination, and
treatment of special populations.
 (4)
    
    The CONTRACTOR shall utilize technical assistance and guidelines
offered by the EQRO, unless otherwise agreed upon by the parties.
 (5)
    
    The EQRO retained by the State shall not be a direct competitor of
the CONTRACTOR.
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(F)
    
    Reports
 (1)
    
    QM/QI Reports. The CONTRACTOR shall:
 (a)
    
    be able to provide QI related reports for various
public forums that are easily understandable to the lay person;
 (b)
    
    be able to collect, manage and report to the State,
data necessary to support the QI activities; and
 (c)
    
    submit annual New Mexico specific HEDIS performance
data as required by the State.
 (2)
    
    Critical Incident Reports. The CONTRACTOR shall:
 (a)
    
    develop and implement policies and procedures for
Critical Incident Reporting;
 (b)
    
    track, analyze, and report to the State as required,
those reporting indicators identified by the State, specific to physical
health and/or behavioral health visits handled by the PCPs that shall
enable the State to determine potential problem areas, including but not
limited to, quality of care, access to care, provider payment timeliness
or service delivery issues;
 (c)
    
    utilize the report formats provided by the State and
provide monthly analysis report findings no later than fifteen (15)
business days after reporting month ends;
 (d)
    
    utilize critical indicator monitoring for early
identification and interventions of quality of care and/or health and
safety issues;.
 (e)
    
    analyze the data, including the identification of any
significant trends;
 (f)
    
    address negative trend in the analysis and develop
appropriate CQI initiatives. Examples of negative trends may include
increases in grievances related to a specific issue; increases in hospital
or nursing facility readmission rates; decrease in health screens or other
indicators of performance issues that would benefit from targeted CQI
initiatives;
 (g)
    
    follow all due dates and reporting format
requirements set forth in the Appendices, unless specifically provided for
herein; and
 (h)
    
    conduct annual provider reviews of all Network
Providers on data collected by the Network Provider on medication
management to identify harmful practices.
 (3)
    
    Publication of Audit Findings.At its discretion, the State shall release all aggregate results of the
QI/audit functions to the public and to the Federal Government.(4)
    
    Utilization Management Reports. The CONTRACTOR shall:
 37




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(a)
    
    comply with 8.305.14.13 NMAC related to Utilization
and Quality Management Reporting, including monthly utilization review
activity reports that provide service-specific data related to requests,
approval, clinical denials, termination of care, reductions of care,
administrative denials and pends, reports related to all Member and
provider appeals, expedited appeals, and Fair Hearings. The State and
CONTRACTOR shall agree on reporting elements, formats, and submission
templates by an agreed upon date that will allow CONTRACTOR sufficient
time to program such reports.
 (G)
    
    Standards for ISP DevelopmentThe CONTRACTOR shall:
 (1)
    
    Provide an ISP for each Member who receives 1915(c) waiver services
in accordance with State requirements and this Agreement and a treatment plan for
Members receiving 1915(b) waiver services as directed by the State and agreed to
by the parties. Treatment and Service Plans may be documented using a form
submitted by the CONTRACTOR and approved by the State.
 (2)
    
    Have and comply with written policies and procedures for the
development of the ISP, including ensuring that: the Member is involved and in
control, to the extent possible and desired by the Member in development of the
ISP; individuals whom the Member wishes to participate in the planning process
are included in the planning process; the Members needs are assessed and
services and goods are identified to meet those needs; the Members desired level
of direct management is agreed upon; and responsibilities for implementation of
the ISP are identified.
 (3)
    
    Educate each Member (and/or family or legal representatives, as
indicated) about the person-centered planning process, the range of Covered
Services; and, depending on the Members desired level of self-management, any
additional information to assist the Member during development of the ISP.
 (4)
    
    Complete a comprehensive assessment within seven (7) calendar days
of the date of the Members enrollment for Members in expedited situations;
within thirty (30) calendar days of the Members enrollment for routine and newly
eligible persons presenting for enrollment; or within sixty (60) calendar days
for transitioning Members. Expedited situations shall be provided to the
CONTRACTOR by the State and are intended to address emergent needs of Members.
During the assessment, the CONTRACTOR shall identify the Members holistic needs,
including primary, acute, and long-term services and supports needs. The
comprehensive assessment shall include, at a minimum:
 (a)
    
    elements typical to both physical and long-term
service assessments, but may vary depending on the Members health status
and risk;
 (b)
    
    demographic information, including the Members
preferred language and mode of communications;
 (c)
    
    Members self-assessment of strengths, capacities,
needs, personal preferences, desired outcomes for the future, risk
factors, and goals for services;
 38




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(d)
    
    Members capacity to provide informed consent;
 (e)
    
    Members information including PCP, other physicians,
medical diagnosis, and history;
 (f)
    
    current medical treatment regime and medication
information, including consistency of taking prescribed medications;
 (g)
    
    allergies to medications, foods and/or environment;
 (h)
    
    medical risk factors, including recent
hospitalizations and emergency room visits;
 (i)
    
    available support and social resources, including
primary caregiver, living arrangements, and need for supervision with
specification of the type and frequency of the available supports and
needed supports;
 (j)
    
    availability and use of existing medical equipment
and need for additional medical equipment;
 (k)
    
    environmental assessment with health and safety
risks, and accessibility issues in the Members home and community;
 (l)
    
    nutritional needs, including weight, height, recent
changes in weight, eating habits, swallowing problems, and required and
preferred diets;
 (m)
    
    communication and cognition abilities and concerns
including memory, decision making, and compliance with care;
 (n)
    
    behavior and mental health issues with substance
abuse, health and safety risks, and potential for abuse, neglect, and
exploitation;
 (o)
    
    risks for falls and injuries;(p)
    
    skin care dermatological needs;(q)
    
    elimination status, including continence issues;
 (r)
    
    ability to complete independently activities of daily
living and instrumental activities of daily living;
 (s)
    
    identification of advance directives, guardianship,
and living wills; and
 (t)
    
    other assessment details pertinent to the Members
needs and circumstances.
 (5)
    
    The CONTRACTOR shall:
 (a)
    
    begin the ISP development process following the
assessment. The Member shall be the center of the planning process, in
collaboration with the CONTRACTORs Service Coordinator and other
individuals of the Members planning team. The
 39




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planning team shall include the Member (and/or his/her family, legal
guardian, or representative, as indicated), any others the Member
chooses, the CONTRACTORs Service Coordinator and others, such as medical
professionals, identified by the CONTRACTOR as necessary to adequate
planning;
 (b)
    
    convene the planning team to develop and implement
the ISP within fourteen (14) calendar days from the date of the Members
comprehensive assessment or within seven (7) calendar days for expedited
situations. At the outset of the meeting, the CONTRACTOR shall review the
planning process, emphasizing its person-centered focus and the importance
of ensuring that the Members health needs, preferences, and desired
outcomes, as identified by the Member, are addressed. The CONTRACTOR
shall inform and educate the Member (and/or his/her family, legal
guardian, or representative, as indicated), about CLTS 1915(c) waiver
services and other resources available to meet the Members needs, and
provide the Member with a list of specific wavier service Network
Providers available in the Members area from which the Member may select;
 (c)
    
    ensure that the Member (and/or his/her family, legal
guardian, or representative, as indicated), in collaboration with his/her
planning team, identifies preferred outcomes for services, goals, and the
supports necessary to reach the Members desired goals and outcomes.
Risks associated with the outcomes, and methods to mitigate those risks
shall be identified, while acknowledging and promoting the Members
independence; and
 (d)
    
    list specific interventions in the ISP for
implementing each goal including measurable objectives, services,
supports, timelines, and assignments for individuals who are responsible
for implementation, and methods of measuring and evaluating outcomes of
the ISP. The ISP shall address all services provided to the Member,
including through CLTS, Medicare, community resources, natural supports,
and other resources.
 (6)
    
    The ISP shall be reviewed and updated annually, or more frequently,
if needed, or when one of the following circumstances occurs:
 (a)
    
    the Member or caregiver requests;(b)
    
    the Member is at risk of significant harm;
 (c)
    
    the Member experiences a significant medical event or
change in condition/functioning, e.g., hospitalization, frequent falls,
serious accident or illness;
 (d)
    
    the Member experiences a significant change in social
supports or environment, e.g., caretaker becomes ill, home is damaged; and
 (e)
    
    the Member has been referred to Adult Protective
Services because of abuse, neglect, or exploitation.
 (H)
    
    Standards for Participant Safety
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The CONTRACTOR shall:
 (1)
    
    Identify actual or potential health, behavioral, or personal safety
risk to Members during the initial and on-going comprehensive assessment process;
 (2)
    
    Discuss such risks with the Member (and/or family or legal
representative, as indicated), including the benefits and consequences of the
Members individual services choices, during the initial and ongoing
comprehensive assessment process;
 (3)
    
    Document discussions regarding identified risks and interventions
to mitigate such risks;
 (4)
    
    On an annual basis, conduct home safety evaluations for each
Member, or more frequent if needed;
 (5)
    
    Have and comply with written policies and procedures regarding risk
mitigation, including the following elements:
 (a)
    
    coordination with the Members PCP, acute, and
long-term service practitioners;
 (b)
    
    identification of risks for each Member, system wide
risks, and aggregation of risk trends; and
 (c)
    
    identification of special risks to Members
transitioning from institutional to home and community-based settings.
 (I)
    
    Standards for Consumer/Participant DirectionThe CONTRACTOR shall:
 (1)
    
    Have and comply with written policies and procedures to ensure that
a Member (also known as a consumer or participant), has direct involvement,
control, and choice in assessing his/her own needs and identifying, accessing,
and managing services and supports to meet those needs. When appropriate,
families or representatives shall be involved in the process. In
consumer/participant direction, the process shall also include a Members active
participation in making key service plan and service priority decisions as well
as evaluating the quality of the services rendered.
 (2)
    
    Recognize a continuum of different levels of informed
decision-making authority, control and autonomy, to the extent desired by the
Member, at any given point in the course of his/her participation in CLTS. These
levels shall range from a Member choosing not to direct his/her services and
instead deferring to trusted family members or representatives of his/her
choosing; and
 (3)
    
    Ensure that a Member can move across the continuum of
decision-making, depending upon his/her needs and circumstances, and shall
support the Member in his/her decision regarding the level of
consumer/participant direction chosen.
 (J)
    
    Standards for AccessThe CONTRACTOR shall:
 41




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(1)
    
    Comply with 8.305.6.14 and 8.305.8.18 NMAC regarding Standards for
Access; and
 (2)
    
    Develop and track real time quality indicators for monitoring
access to clinical and social services and community integration across all
service settings.
 (K)
    
    Coordination(1)
    
    Referral and Coordination. The CONTRACTOR shall:
 (a)
    
    have and comply with written policies and procedures
for Service Coordination. The CONTRACTORs policies and procedures shall
ensure that referrals to other specialists, Non-Network Providers, and all
publicly supported providers for Medically Necessary and Home and
Community-Based Covered Services are available to Members, if such
services are not reasonably available in the CONTRACTORs network. The
CONTRACTORs referral policy for Non-Network Providers shall require the
CONTRACTOR to coordinate with the Non-Network Provider with regard to
payment unless otherwise agreed to by the parties.
 (2)
    
    General Service Coordination Requirements. The CONTRACTOR
shall:
 (a)
    
    provide statewide Service Coordination by licensed or
otherwise qualified professionals for Members with multiple and complex
special health care needs. Service Coordinators can be licensed RNs, LPN,
or social workers, or have a bachelors degree from an accredited college
or university in nursing, social work, counseling, special education, or a
closely related field and have a minimum of one (1) years experience in
working with disabled and elderly individuals; this requirement may be
waived by the State if the CONTRACTOR demonstrates that no persons with
these qualifications are available in a specific service area. In this
circumstance, the CONTRACTOR must provide a Service Coordinator with
alternative credentials upon approval by the State.
 (b)
    
    empower Members and their family or caregivers to
make informed Service Coordination decisions based on their ISP
priorities;
 (c)
    
    provide support for transition and community
reintegration and/or the least restrictive environment based on the
Members ISP goals;
 (d)
    
    ensure Service Coordinators are meeting face-to-face
or telephonically with those individuals receiving long-term support
services as frequently as appropriate to support the Members goals and to
foster independence, and in accordance with the ISP or treatment plan
developed by the Service Coordinator consistent with professional
standards or care and agreed to by the Member. Face-to-face meetings
shall occur at least once quarterly and telephone contact shall occur at
least once monthly;
 (e)
    
    develop and implement written policies and procedures
approved by the State, which govern how Members with multiple and/or
complex special health care needs shall be identified;
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(f)
    
    develop and implement written policies and procedures
governing how Service Coordination shall be provided for Members with
special health care needs, as required by federal regulation. These
policies shall address the development of the Members ISP, based on a
comprehensive assessment of the goals, capacities and Members condition
and the needs and goals of the family. Also included shall be the
criteria for evaluating a Members response to care and revising the ISP
when indicated. A Member and/or his representative shall be involved in
the development of the ISP, as appropriate. A Member and/or his/her
representative shall have the right to refuse Service Coordination;
 (g)
    
    adhere to clear expectations and requirements related
to individuals with special health care needs (ISHCN) that may include but
are not limited to: direct access to specialists, as needed; relevant CLTS
specialty providers for ISHCNs; relevant CLTS emergency resource
requirements for ISHCNs; relevant CLTS rehabilitation therapy services to
maintain functionality for ISHCNs; relevant CLTS clinical practice
guidelines for provision of care and services to ISHCNs; and relevant CLTS
utilization management for services to ISHCNs;
 (h)
    
    develop and implement written policies and procedures
that ensure that health and social service delivery is coordinated across
providers, service systems, and varied levels of care maximizing the
Members ISP goals, as well as outcomes;
 (i)
    
    develop and implement written policies and procedures
that ensure that all transitions of care from institutional to
community-based services be proactively coordinated with all providers
involved in the Members ISP;
 (j)
    
    develop and implement written policies and procedures
that ensure that comprehensive service delivery, across varied funding
sources such as Medicare and Medicaid for dually eligible Members, is
seamless to the Member;
 (k)
    
    develop and implement written policies and procedures
which define Service Coordination according to the States policy;
 (l)
    
    measure and evaluate outcomes and monitor progress of
Members to ensure that Covered Services are received and assist in
resolution of identified problems that prevent duplication of Covered
Services;
 (m)
    
    specify how Service Coordination shall be supported
by an internal information system;
 (n)
    
    develop and implement written policies and procedures
to establish a working relationship between Service Coordinators, Network
Providers, Members and caregivers; and
 (o)
    
    continue to work with School Based Health Center
providers to identify and coordinate with the childs and adolescents
PCP.
 (3)
    
    Special Coordination Requirements. The CONTRACTOR shall:
 43




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(a)
    
    ensure that a written report of the outcome of any
referral, containing sufficient information to coordinate the Members
care, is forwarded to the PCP by the specialty provider within seven (7)
calendar days after the screening and evaluation visit unless the Member
does not agree to release this information;
 (b)
    
    ensure appropriate ongoing reporting, with the
Members consent, between the PCP and the specialty care health providers
regarding drug therapy, laboratory and radiology results, medical
consultations, and sentinel events, such as hospitalization and
emergencies;
 (c)
    
    have and comply with written policies and procedures
governing referrals from behavioral health providers for physical health
consultation and treatment and to behavioral health providers for
behavioral health consultation and treatment;
 (d)
    
    have written polices and procedures requiring
coordination with CYFD Protective Services and Juvenile Justice Divisions
to ensure that Members receive Medically Necessary Covered Services
regardless of the Members custody status. These policies and procedures
shall specifically address compliance with the New Mexico Childrens Code.
If Child Protective Services (CPS), Juvenile Justice, or ALTSDs Adult
Protective Services (APS), has an open case on a Member, the social
worker, probation officer, or case manager assigned to the case shall be
involved in the assessment and planning for the course of treatment,
including decisions regarding the provision of Covered Services to the
Member. The CONTRACTOR shall designate a single contact person for these
cases. The CONTRACTOR has the right to demand a release of information
from CYFD or APS that is consistent with information sharing through a
Joint Powers Agreement (JPA) between HSD/MAD and CYFD or HSD/MAD and
ALTSD;
 (e)
    
    have written policies and procedures regarding
coordination with the schools for those Members receiving services
excluded from managed care as specified in the Individualized Education
Program (IEP) or Individualized Family Service Plan (IFSP);
 (f)
    
    coordinate with the SE as necessary to manage the
delivery of the transportation benefit to Members receiving behavioral
health services. Such coordination will include receiving information
from and providing information to the SE regarding Members, Network
Providers, and services; meeting with the SE to resolve Member and
provider issues to improve services, communication, and coordination;
contacting the SE as necessary to provide quality transportation services;
and maintaining and distributing statistical information and data as may
be required;
 (g)
    
    coordinate with the SE regarding pharmaceuticals,
including editing claims to assure any authorizations given and claims
paid are within the scope of the responsibility of the pharmacy
contractor. The CONTRACTOR shall ensure that the pharmacy contractor
appropriately informs Members and Network Providers when the claim falls
within the scope of responsibility of the SE for behavioral health
services. Such determination will be made primarily on the basis of the
prescriber and other criteria as may be provided by the State.
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(h)
    
    have policies and procedures to ensure that physical
and behavioral health services are provided through a clinically
coordinated and collaborative system between the CONTRACTOR and the SE,
when the Member has both physical and behavioral health needs. The
CONTRACTOR shall facilitate access to relevant medical records of mutually
served Members between physical and behavioral health providers subject to
applicable law to ensure the maximum benefit of services to the Member;
 (i)
    
    coordinate and collaborate with Medicare Advantage
plans for all dually eligible Members who do not elect to enroll with a
CLTS CONTRACTORs Special Needs Plan; and
 (j)
    
    coordinate and collaborate with the Mi Via Consultant
Contractor Agency and the Financial Management Agent contractors for all
Members receiving 1915(c) home-and community based waiver services through
the States Mi Via program to ensure the maximum benefit of services to
the Member.
 (L)
    
    Disease Management ProgramsThe State seeks to improve the health status of all individuals in the CLTS population
with specific diseases. Disease Management programs and Performance Measures are two
of the tools that the State has chosen to use to measure the CONTRACTORs ability to
impact health outcomes. In that regard, the CONTRACTOR shall:
 (1)
    
    improve its ability to manage chronic illnesses/diseases through
Disease Management protocols in order to meet goals based on jointly established
targets;
 (2)
    
    provide comprehensive Disease Management for a minimum of two (2)
chronic diseases using strategies consistent with nationally recognized Disease
Management guidelines, such as those available through Agency of Healthcare
Research and Qualitys (AHRQ), NQMC web site, or Disease Management Association
of America. Examples of chronic diseases include but are not limited to: asthma,
diabetes, hypertension, coronary artery disease, and COPD;
 (3)
    
    submit cumulative data-driven measurements from each of its Disease
Management programs with written analysis describing the effectiveness of its
Disease Management interventions as well as any modifications implemented by the
CONTRACTOR to improve its Disease Management performance. All disease management
data submitted to the State shall be New Mexico Medicaid-specific;
 (4)
    
    submit to the State by September 1st of the current
contract year the CONTRACTORs Disease Management plan, which includes a program
description, the overall program goals, measurable objectives, and targeted
interventions. The CONTRACTOR shall also submit to the State its methodology
used to identify other diseases for potential Disease Management programs;
 (5)
    
    submit to the State by August 30th of the following
contract year a quantitative evaluation of the efficacy of the prior years
Disease Management Program; and
 45




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(6)
    
    demonstrate consistent improvement in the overall Disease
Management program goals annually or maintain mutually agreed upon level of
performance with a report to the State as set forth further in the Appendices.
 (M)
    
    Clinical Practice Guidelines for ISHCNThe CONTRACTOR shall develop clinical practice guidelines, practice parameters, and/or
other specific criteria that consider the needs of ISHCN and provide guidance in the
provision of acute and chronic medical health care services to this population. The
guidelines should be professionally accepted standards of practice and national
guidelines, be adopted in consultation with contracting health care professionals,
reviewed and updated periodically, as appropriate, and provided to the State upon
initiation of the Agreement, and thereafter, upon request. The CONTRACTOR must
disseminate the guidelines to all affected providers and, upon request, to Members and
Potential Members.(N)
    
    Utilization Management (UM)The CONTRACTOR shall:
 (1)
    
    Comply with NMAC 8.305.8.13 regarding Standards for Utilization
Management. The CONTRACTOR shall manage the use of limited resources, maximize
the effectiveness of care by evaluating clinical appropriateness, and authorize
the type and volume of services through fair, consistent and culturally competent
decision making processes while ensuring equitable access to care and a
successful link between care and outcomes. The Members ISP priorities and
prolonged service authorizations applicable for individuals with chronic
conditions shall be considered in the decision-making process.
 (2)
    
    Define and submit annually to the State a written copy of the UM
program description, UM plan, and UM evaluation, which shall include but is not
limited to:
 (a)
    
    a description of the program structure and
accountability mechanisms;
 (b)
    
    specific indicators that will be used for periodic
performance tracking and trending as well as processes or mechanisms used
for assessment and intervention; and
 (c)
    
    an evaluation of the overall effectiveness of the UM
plan, an overview of the UM activities and the impact of the UM plan on
the quality of management and administrative activities. The review and
analysis shall be incorporated in the development of the following years
UM plan.
 (3)
    
    Shall submit for review and approval to the State upon request all
UR clinical and social service criteria to be utilized for prior authorization
decision.
 (4)
    
    Submit copies of updated or changed criteria to the State within
two (2) business days upon request.
 (5)
    
    Develop and implement written policies and procedures for review of
utilization decisions to ensure their basis in sound clinical evidence and that
they conform to Medical Necessity criteria.
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(6)
    
    Develop written policies and procedures to issue extended prior
authorization any Covered Service or goods expected to be required on an on-going
basis to exceed six (6) months. These services shall be authorized for an
extended period of time and the CONTRACTOR will provide for a review and periodic
update of the course of treatment, as indicated.
 (7)
    
    Ensure the involvement of appropriate, practicing practitioners in
the development of UM procedures.
 (8)
    
    Comply with the States standards, and applicable provisions of the
Balanced Budget Act, related to timeliness of decisions including
routine/non-routine urgent and emergent situations.
 (9)
    
    Approve or deny Covered Services for routine/non-urgent and urgent
care requests within the timeframes stated in regulation. These required
timeframes are not to be affected by a pend decision. The decision-making
timeframes must accommodate the clinical urgency of the situation and not delay
the provision of Covered Services to Members for lengthy periods of time.
 (10)
    
    Develop and implement policies and procedures by which UM decisions
may be appealed by Members or their representatives in a timely manner, which
must include all necessary requirements and timeframes for submission based on
CMS and State law and regulations.
 (11)
    
    Ensure that, consistent with 42 C.F.R. §§438.6(h) and 422.208
compensation to individuals or entities that conduct UM activities is not
structured so as to provide incentives for the individual or entity to deny,
limit, or discontinue services to any Member.
 (12)
    
    Evaluate member and Network Provider satisfaction with the UM
process as part of its Member satisfaction survey and Provider Satisfaction
Survey while maintaining the federal and state confidentiality requirements set
forth in federal and state laws and regulations of surveyed Members and forward
compiled survey results and analyzes to the State.
 (13)
    
    Provide the State access to the CONTRACTORs UM review
documentation for purposes of compliance audits and/or other contract oversight
activities.
 (O)
    
    Authorization and Notice of Services
 (1)
    
    Authorization of Covered Services. The CONTRACTOR shall:
 (a)
    
    identify, define and specify the amount, duration and
scope of each Covered Service;
 (b)
    
    require that the services be furnished in an amount,
duration, and scope that is no less than the amount, duration, and scope
for the same services furnished to beneficiaries under Medicaid
fee-for-service, as set forth in 42 C.F.R. §440.230,
 47




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and in the services and goods set forth in the approved 1915(c) waiver
submitted to CMS for the CLTS program;
 (c)
    
    ensure that the services are sufficient in amount,
duration, or scope to reasonably be expected to achieve the purpose for
which the services are furnished;
 (d)
    
    not arbitrarily deny or reduce the amount, duration,
or scope of a Covered Service solely because of diagnosis, type of
illness, or Members condition;
 (e)
    
    place appropriate limits on service:
 (i)
    
    on the basis of criteria approved by the
State; or
 (ii)
    
    for the purpose of utilization control,
provided the services furnished can reasonably be expected to
achieve their purpose.
 (f)
    
    specify what constitutes Medically Necessary
Services in a manner that:
 (i)
    
    is no more restrictive than that used by
the State as indicated in state law and regulations, the Medicaid
State Plan, and other State policy and procedures; and
 (ii)
    
    addresses the extent to which the
CONTRACTOR is responsible for covering services related to the
prevention, diagnosis, and treatment of health impairments and the
ability to attain, maintain, or regain functional capacity.
 (g)
    
    specify what constitutes waiver services [approved
1915(c) home and community-based waiver, as amended] in a manner that:
 (i)
    
    is no more restrictive than that used by
the State as indicated in state law and regulations, the Medicaid
State Plan, and other State policy and procedures; and
 (ii)
    
    is no more restrictive than that used by
the State as indicated in its 1915(c) waiver approved by CMS; and
 (h)
    
    ensure that prior authorization, including an
appropriate level of care determination, is granted for each Member that
is deemed eligible for NF LOC; and, that such authorization is reviewed
within twelve (12) months after a Member is deemed eligible for
continuation of such services.
 (2)
    
    Authorization of Services. For the processing of requests
for initial and continuing authorization of services, the CONTRACTOR shall:
 (a)
    
    require that its subcontractors have in place and
follow written policies and procedures regarding authorization of
services;
 (b)
    
    have in effect mechanisms to ensure consistent
application of review criteria for authorization decisions;
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(c)
    
    consult with Network Provider and Non-Network
Providers when appropriate; and
 (d)
    
    require that any decision to deny a service
authorization request or to authorize a service in an amount, duration, or
scope that is less than requested, be made by a health or social services
professional who has appropriate expertise in treating the Members
specific condition or disease.
 (P)
    
    Denials and Notice of Adverse Action
 (1)
    
    Denials. The CONTRACTOR shall:
 (a)
    
    clearly document in English or other prevalent
language, as appropriate, on a form agreed to by the State, and
communicate in writing the reasons for such denial to requesting Network
Providers, Non-Network Providers, and the Member;
 (b)
    
    establish and maintain a well-publicized internal and
accessible Grievance and Appeal mechanism for both Providers and Members,
the notification of a denial shall include a description of how to file a
Grievance and Appeal in the CONTRACTORs system and how to obtain an
HSD/MAD Fair Hearing, see 42 C.F.R. §438, subparts (H) and (F); and
 (c)
    
    recognize that a UR decision resulting from HSD/MAD
Fair Hearing conducted by the designated HSD/MAD official is final and
shall be honored by the CONTRACTOR. However, the CONTRACTOR shall have
the right to dispute the financial responsibility for the decision through
the dispute resolution process set forth in this Agreement and seek
judicial review of HSD/MADs Fair Hearing decision.
 (2)
    
    Notice of Adverse Action. The CONTRACTOR shall:
 (a)
    
    notify the requesting Network Provider or Non-Network
Provider, and give the Member written notice of any decision by the
CONTRACTOR to deny a service authorization request or to authorize a
service in an amount, duration, or scope that is less than requested. The
notice must meet the requirements set forth in 42 C.F.R. §438.404.
 3.6
    
    PROVIDERSThe CONTRACTOR shall establish and maintain a comprehensive network of providers capable of
serving all Members who enroll in CLTS. Pursuant to Section 1932(b)(7) of the Social
Security Act, the CONTRACTOR shall not discriminate against providers that serve high-risk
populations or specialize in conditions that require costly treatment. In addition, the
CONTRACTOR shall not discriminate against providers with respect to participation,
reimbursement or indemnification for any providers acting within the scope of that providers
license or certification under applicable state law solely on the basis of the providers
license or certification. The CONTRACTOR shall use reasonable efforts to secure at least a
Memorandum of Understanding, single case agreement with all current Medicaid nursing
facility, D&E Waiver, and PCO providers as either out of network or contracted providers for
at least the minimum sixty (60) calendar days during which the prior authorization for these
services is being
 49




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honored. If any Medicaid nursing facility refuses to enter into an agreement with
CONTRACTOR, CONTRACTORs maximum liability for services rendered to a member at such nursing
facility shall be 100% of the Medicaid Fee-For-Service reimbursement rate. If the CONTRACTOR
declines to include individuals or groups or providers in its network, it must give the
affected providers written notice of the reason for its decision. The CONTRACTOR shall not
be required to contract with providers beyond the number necessary to meet the needs of its
Members. The CONTRACTOR shall be allowed to use different reimbursement amounts for
different specialties or for different practitioners in the same specialty. The CONTRACTOR
shall be allowed to establish measures that are designed to maintain quality of services and
control of costs and are consistent with its responsibilities to Members. The CONTRACTOR
agrees that it will not make payment to any provider who has been barred from participation
based on existing Medicare, Medicaid or SCHIP sanctions, except for emergency services.
 (A)
    
    Required Policies and ProceduresThe CONTRACTOR shall:
 (1)
    
    maintain written policies and procedures on provider recruitment
and termination of provider participation with the CONTRACTOR. The State shall
have the right to review these policies and procedures upon demand. The
recruitment policies and procedures shall describe how a CONTRACTOR responds to a
change in the network that affects access and its ability to deliver services in
a timely manner.
 (2)
    
    require that each provider either billing or rendering services to
Members has a unique identifier in accordance with the provisions of Section
1173(b) of the Social Security Act;
 (3)
    
    require that subcontracted direct care agencies initiate and
maintain records of criminal history/background investigations for employees
providing services as specified in 7.1.9 NMAC, Caregivers Criminal History
Screening Requirements;
 (4)
    
    annually develop and implement a training plan to educate providers
and their staff on CLTS, provide technical assistance as needed on CLTS, the
State policies and procedures, or the CONTRACTORs processes and procedures and
provide technical assistance as needed on CLTS. The plan shall be submitted to
the State for review and approval on or before July 1st of each year;
 (5)
    
    consider, in establishing and maintaining a network of appropriate
providers, its:
 (a)
    
    anticipated enrollment;
 (b)
    
    expected utilization of services, taking into
consideration the characteristics and needs of specific CLTS populations;
 (c)
    
    numbers and types (in terms of training, experience,
and specialization) of providers required to furnish Covered Services;
 (d)
    
    numbers of Network Providers who are not accepting
new Members; and
 (e)
    
    geographic location of Providers and Members,
considering distance, travel time, the means of transportation ordinarily
used by Members and whether the location provides physical access for
Members with disabilities;
 50




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(6)
    
    ensure that Network Providers office hours of operation are no
less than the hours of operation to commercial enrollees or comparable to
Medicaid fee-for-service, if the provider serves only Medicaid enrollees. The
CONTRACTOR shall:
 (a)
    
    establish mechanisms such as notices or training
materials to ensure that Network Providers comply with the timely access
requirements;(b)
    
    monitor regularly to determine compliance; and(c)
    
    take corrective action if there is a failure to comply.
 (7)
    
    require that Network Providers are conducting abuse registry
screenings in accordance with the Employee Abuse Registry Act, and §§7.1.12 and
8.11.6.1 NMAC.
 (B)
    
    General Information Submitted to the StateThe CONTRACTOR shall maintain an accurate list of all active PCPs, specialists,
hospitals, long-term services providers and other Network Providers. The CONTRACTOR
shall submit the list to the State on a quarterly basis and include clear delineation
of all additions and terminations that have occurred the prior quarter. This
requirement is in addition to the requirement for submission of a Network Provider
file to be used in the processing of encounters. The CONTRACTORs agreements with
Network Providers must include language stating that the Network Providers will report
any changes in their capacity to take new Medicaid clients or serve current clients.(C)
    
    The Primary Care Provider (PCP)These PCP policies apply to all Members except dually eligible Members whose primary
and acute physical health care is covered by Medicare. For the dual eligible Members,
the CONTRACTOR will be responsible for coordinating the primary, acute, and long-term
care services with the Medicare PCP. For all other Members, the PCP shall be a
medical provider participating with the CONTRACTOR who has the responsibility for
supervising, coordinating, and providing primary health care to Members, initiating
referrals for specialty care, and maintaining the continuity of the Members care.
The CONTRACTOR shall distribute information to the Network Providers that explains the
Medicaid-specific policies and procedures relating to PCP responsibilities. The
CONTRACTOR is prohibited from excluding providers as PCPs based on the proportion of
high-risk patients in their caseloads.(D)
    
    Primary Care ResponsibilitiesThe CONTRACTOR shall ensure that the following are met by the PCP, or in another
manner:
 (1)
    
    the PCP shall provide twenty-four hour, seven day a week access;
 (2)
    
    the PCP shall ensure coordination and continuity of care with
providers who participate with the CONTRACTORs network and with providers
outside the CONTRACTORs network according to the CONTRACTORs policy; and
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(3)
    
    the PCP shall ensure that the Member receives appropriate
prevention services for the Members age group.
 The CONTRACTOR shall have a formal process for provider education regarding Medicaid,
the conditions of participation in the network and the providers responsibilities to
the CONTRACTOR and its Members. The State shall be provided documentation upon
request that such provider education is being conducted.(E)
    
    CONTRACTOR Responsibility for PCP ServicesThe CONTRACTOR shall retain responsibility for monitoring PCP activities to ensure
compliance with the CONTRACTORs and the States policies. The CONTRACTOR shall
establish mechanisms to ensure that Network Providers comply with the timely access
requirements, monitor regularly to determine compliance and take corrective action if
there is a failure to comply. The CONTRACTOR shall educate PCPs about special
populations and their service needs. The CONTRACTOR shall ensure that PCPs
successfully identify and refer Members to Specialty Providers as Medically Necessary.(F)
    
    Selection or Assignment to a PCPThe CONTRACTOR shall maintain and comply with written policies and procedures
governing the process of Member selection of a PCP and requests for changes.
 (1)
    
    At the time of initial enrollment, the CONTRACTOR shall ensure that
each Member has the freedom to choose a PCP in the plans network within a
reasonable distance from the Members primary residence. The process whereby a
CONTRACTOR assigns Members to PCPs shall include at least the following:
 (a)
    
    the CONTRACTOR shall provide the Member and/or
his/her representative with the means for selecting a PCP within five (5)
business days of processing the enrollment file;
 (b)
    
    the CONTRACTOR shall make auto-assignments no later
than five (5) business days from enrollment for any Member who has not
selected a PCP in that timeframe and the CONTRACTOR shall notify the
Member in writing of his/her PCPs name, location, and office telephone
number, while providing the Member with an opportunity to select a
different PCP if he/she is dissatisfied with the assignment; and
 (c)
    
    the CONTRACTOR shall assign a PCP based on factors
such as Members age, residence, and if known, current provider
relationships.
 (2)
    
    Members may initiate a PCP change at any time, for any reason. The
request can be made in writing or by telephone. If a request is made by the
20th of a month, it becomes effective no later than the first of the
following month. If a request is made after the 20th of the month,
the change becomes effective no later than the first of the second following
month.
 (3)
    
    the CONTRACTOR may initiate a PCP change for a Member under the
following circumstances:
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(a)
    
    the Member and the CONTRACTOR agree that assignment
to a different PCP in the CONTRACTORs network is in the Members best
interest, based on the Members medical condition;
 (b)
    
    a Members PCP ceases to participate in the
CONTRACTORs network;
 (c)
    
    a Members behavior toward the PCP is such that it is
not feasible for the PCP to safely or prudently provide medical care and
the PCP has made all reasonable efforts to accommodate the Member;
 (d)
    
    a Member has initiated legal action against the PCP;
or
 (e)
    
    the PCP is suspended for potential quality or fraud
and abuse issues.
 (4)
    
    In instances where a PCP has been terminated, the CONTRACTOR shall
notify and allow affected Members to select another PCP or make an assignment
within fifteen (15) calendar days of the termination effective date.
 (5)
    
    PCP Lock-In. The State shall allow the CONTRACTOR to
require that a Member see a certain PCP when utilization of unnecessary services
has been identified and a need to provide case continuity is indicated. Prior to
placing the Member on PCP Lock-In, the CONTRACTOR shall inform the Member and/or
his/her representative of the intent to lock-in. The CONTRACTORs grievance
procedure shall be made available to any Member being designated for PCP Lock-In.
The PCP Lock-In shall be reviewed and documented by the CONTRACTOR and reported
to the State every quarter. The Member shall be removed from PCP Lock-In when
the CONTRACTOR has determined that the utilization problem has been solved and
that recurrence of the problems is judged to be improbable. The State shall be
notified of all lock-in removals.
 (6)
    
    Pharmacy Lock-In. The State shall allow the CONTRACTOR to
require that a Member see a certain Pharmacy provider for whom compliance or drug
seeking behavior is suspected. Prior to placing the Member on Pharmacy Lock-In,
the CONTRACTOR shall inform the Member and/or his/her representative of the
intent to lock-in. The CONTRACTORs grievance procedure shall be made available
to the Member being designated for Pharmacy Lock-In. The Pharmacy Lock-In shall
be reviewed and documented by the CONTRACTOR and reported to the State every
quarter. The Member shall be removed from Pharmacy Lock-In when the CONTRACTOR
has determined that the compliance or drug seeking behavior has been solved and
the recurrence of the problems is judged to be improbable. The State shall be
notified of all lock-in removals.
 (G)
    
    Long-Term Services (LTS) ProvidersThe LTS provider shall be a medical provider, home and community-based provider or an
institutional provider participating with the CONTRACTOR who has the responsibility
for supervising and coordinating the provision of LTS to Members.
 (1)
    
    The CONTRACTOR is prohibited from excluding providers as LTS
providers based on the proportion of high-risk Members in their caseloads; and
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(2)
    
    The CONTRACTOR shall have a formal process for provider education
regarding the CLTS program, the conditions of participation in the program and
the providers responsibilities to the CONTRACTOR and its Members. The State
shall be provided documentation upon request that such provider education is
being conducted.
 (H)
    
    CONTRACTOR Responsibility for LTSThe CONTRACTOR shall retain responsibility for monitoring LTS activities to ensure
compliance with the CONTRACTORs policies, the State policies and federal regulations.
The CONTRACTOR shall educate LTS providers about special populations and their
service needs. The CONTRACTOR shall ensure that LTS providers successfully identify
and refer Members to PCPs for referral to Specialty Providers as Medically Necessary.(I)
    
    Specialty ProvidersThe CONTRACTOR shall contract with a sufficient number of specialists with the
applicable range of expertise to ensure that the needs of CONTRACTOR Members shall be
met within the CONTRACTORs network of providers. The CONTRACTOR shall also have a
system to refer Members to providers who are not Network Providers if providers with
the necessary qualifications or certifications do not participate in the network.
Out-of-Network Providers must coordinate with the CONTRACTOR with respect to payment.
The CONTRACTOR must ensure that the cost to the Member is no greater than it would be
if the services were furnished within the network.(J)
    
    Other Provider TypesThe CONTRACTOR shall contract with the following:
 (1)
    
    Federally Qualified Health Centers and Rural Health Centers to the
extent that access is required under federal law and pursuant to New Mexico
regulations;
 (2)
    
    Public Health Providers, including local and district public health
offices pursuant to New Mexico law and regulations;
 (3)
    
    Childrens Medical Services pursuant to New Mexico regulations;(4)
    
    School-Based Providers pursuant to New Mexico regulations;
 (5)
    
    Assisted Living Facilities as Network Providers. The CONTRACTOR
shall require that Assisted Living Network Providers meet the fundamental
principals of practice for home and community-based services including the
following:
 (a)
    
    offering quality care that is personalized for the
Members needs;(b)
    
    fostering independence for each Member;(c)
    
    treating each Member with dignity and respect;(d)
    
    promoting the individuality of each Member;
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(e)
    
    allowing each Member choices in care and life style;(f)
    
    protecting each Members right to privacy;(g)
    
    nurturing the spirit of each Member;
 (h)
    
    involving family and friends in service planning and
implementation;(i)
    
    providing a safe residential environment;(j)
    
    providing safe community outings or activities; and
 (k)
    
    making the assisted living resident a valuable
community asset.
 (6)
    
    Other providers, as needed, to provide services identified in the
Members ISP.
 (K)
    
    Shared Responsibility between the CONTRACTOR and Public Health OfficesThe CONTRACTOR shall coordinate with public health offices regarding the following
services:
 (1)
    
    sexually transmitted disease services, including screening,
diagnosis, treatment, follow-up and contact investigations;(2)
    
    HIV prevention counseling, testing, and early intervention;(3)
    
    Tuberculosis screening, diagnosis, and treatment;
 (4)
    
    disease outbreak prevention and management, including reporting
according to New Mexico law and regulations, responding to epidemiology requests
for information and coordination with epidemiology investigations and studies;
 (5)
    
    referral and coordination to ensure maximum participation in the
Supplemental Food Program for Women, Infants, and Children (WIC);
 (6)
    
    health education services for individuals and families with a
particular focus on injury prevention including car seat use, domestic violence,
and lifestyle issues, including tobacco use, exercise, nutrition, and substance
use;
 (7)
    
    development and support for family support programs, such as home
visiting programs for families of newborns and other at-risk families and
parenting education; and
 (8)
    
    participation and support for local health councils to create
healthier and safer communities with a focus on coordination of efforts, such as
DWI councils, maternal and child health councils, tobacco coalitions, safety
counsel, safe kids, and others.
 (L)
    
    Indian Health Services (IHS) & Tribal Health Centers
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(1)
    
    The CONTRACTOR shall allow Members who are Native American to seek
care from any IHS or Tribal Provider defined in the Indian Health Care
Improvement Act, 25 U.S.C. §§1601, et seq.), whether or not the provider
participates in the CONTRACTORs provider network.
 (2)
    
    The CONTRACTOR shall not prevent Members who are IHS beneficiaries
from seeking care from IHS, Tribal and Urban Indian Providers, or from Network
Providers due to their status as Native Americans.
 (3)
    
    The CONTRACTOR shall make good-faith efforts to contract with IHS
and Tribal 638 facilities and other Tribal programs.
 (4)
    
    The CONTRACTOR shall track IHS utilization and expenditures by
Native American Members.
 (5)
    
    The CONTRACTOR shall not require prior authorization for services
provided within the IHS and Tribal 638 network.
 (6)
    
    The CONTRACTOR shall accept an individual provider employed by the
IHS or Tribal 638 facility who holds a current license to practice in the United
States or its territories as meeting licensure requirements.
 (M)
    
    Family Planning Services and Providers
 (1)
    
    Federal law prohibits restricting access to family planning
services for Medicaid recipients. The CONTRACTOR shall implement written
policies and procedures defining how Members are educated about their right to
family planning services, freedom of choice, and methods of accessing such
services.
 (2)
    
    The CONTRACTOR shall give each Member, including adolescents, the
opportunity to use his or her own PCP or go to any family planning center for
family planning services without requiring a referral. Each female Member shall
also have the right to self-refer to a womens health specialist within the
network for covered care necessary to provide womens routine and preventive
health care services. This right to self-refer is in addition to the Members
designated source of primary care if that source is not a womens health
specialist. Clinics and providers, including those funded by Title X of the
Public Health Service Act, shall be reimbursed by the CONTRACTOR for all family
planning services, regardless of whether they are Network Providers or
non-Network Providers. Unless otherwise negotiated, the CONTRACTOR shall
reimburse providers of family planning services at the Medicaid rate.
 (3)
    
    Non-participating providers are responsible for keeping family
planning information confidential in favor of the individual patient even if the
patient is a minor. The CONTRACTOR is not responsible for the confidentiality of
medical records maintained by non-participating providers.(4)
    
    Family planning services are defined as follows:
 (a)
    
    health education and counseling necessary to make
informed choices and understand contraceptive methods;
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(b)
    
    limited history and physical examination;
 (c)
    
    laboratory tests if medically indicated as part of
the decision making process for choice of contraceptive methods;
 (d)
    
    diagnosis and treatment of sexually transmitted
diseases (STDs) if medically indicated;
 (e)
    
    screening, testing and counseling of at-risk
individuals for human immunodeficiency virus (HIV) and referral for
treatment;
 (f)
    
    follow-up care for complications associated with
contraceptive methods issued by the family planning provider;(g)
    
    provision of, but not payment for, contraceptive pills;(h)
    
    provision of devices/supplies;(i)
    
    tubal ligations;(j)
    
    vasectomies; and(k)
    
    pregnancy testing and counseling.
 (5)
    
    If a non-participating provider of family planning services detects
a problem outside of the scope of services listed above, the provider should
refer the Member back to the CONTRACTOR. The CONTRACTOR is not under any State
initiated obligation to reimburse non-participating family planning providers for
non-emergent services outside the scope of these defined services.
 (N)
    
    State Operated Long-Term Care FacilitiesThe CONTRACTOR shall contract with the Department of Health to provide Covered
Services with those Members residing in State operated long-term care facilities.(O)
    
    Standards for Provider Credentialing and Re-credentialingFor individual professional practitioners:
 (1)
    
    The CONTRACTOR shall have written policies and procedures for the
credentialing process, which include the CONTRACTORs initial credentialing of
practitioners, as well as its subsequent re-credentialing, recertifying and/or
re-appointment of practitioners.
 (2)
    
    The CONTRACTOR shall designate a credentialing committee or other
peer review body to make recommendations regarding credentialing decisions.
 (3)
    
    The CONTRACTOR shall identify those practitioners who fall under
the scope of credentialing authority and action. This shall include, at a
minimum, all physicians,
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dentists, and other licensed independent practitioners. This will provide an
indication of those practitioners whose service to Members is contracted or
anticipated.
 (4)
    
    At the time of credentialing, the CONTRACTOR shall comply with all
HSD/MAD standards for credentialing and re-credentialing and requirements in the
HSD/MAD Policy Manual.
 (5)
    
    The CONTRACTOR shall formally re-credential Network Providers at
least every three (3) years.
 (P)
    
    Organizational ProvidersThe CONTRACTOR shall:
 (1)
    
    have written policies and procedures for the initial and ongoing
assessment of all organizational providers with which it intends to contract with
or with which it is contracted. Providers include, but are not limited to,
hospitals, home health agencies, nursing facilities, and free-standing surgical
centers;
 (2)
    
    confirm that the provider is in good standing with state and
federal regulatory bodies;
 (3)
    
    confirm that the provider has been reviewed and approved by an
accrediting body; and
 (4)
    
    develop and implement standards of participation that demonstrate
the provider is in compliance with provider participation requirements under
federal law and regulations, if the provider has not been approved by an
accrediting body.
 (Q)
    
    Primary Source Verification.
 (1)
    
    The State and the CONTRACTOR shall mutually agree to a single
primary source verification entity to be used by the CONTRACTOR and its
subcontractors in its provider credentialing process. All MCOs shall use one
standardized credentialing form. The State shall have the right to mandate a
standard credentialing application to be used by the CONTRACTOR and its
subcontractors in its provider credentialing process.
 (2)
    
    The CONTRACTOR shall provide the State copies of all Medicaid
provider specific forms used in its health system operations and
credentialing/re-credentialing process for prior approval. The forms shall be
user friendly. The CONTRACTOR shall participate in a workshop to consolidate and
standardize forms across all MCOs and for its credentialing/re-credentialing
process and applications.
 3.7
    
    COVERED SERVICES, SUPPORTS, AND GOODS; EXCLUDED BENEFITS; AND VALUE ADDED SERVICES.The CONTRACTOR shall be required to provide a comprehensive coordinated and fully integrated
system of health care services, supports, and goods for Members. The CONTRACTOR does not
have the option of deleting benefits or Covered Services from the CLTS benefit package. All
CLTS Members must receive benefits and services approved by CMS as set forth in the States
1915(b) waiver. Benefits and services approved by CMS as set forth in the States 1915(c)
home and-community based waiver are to be provided to Members identified by the State with
notification of
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eligibility to the CONTRACTOR. Such benefits, Covered Services, supports and goods are set
forth in Appendix A. Excluded benefits and Value Added Services are also set forth in
Appendix A.
 The CONTRACTOR is required to provide Medically Necessary Services. The CONTRACTOR shall
apply the definition of Medically Necessary Services consistent with the following:
 (1)
    
    A determination that a health care service is medically necessary does not mean
that the health care service is a Covered Service or an amendment, modification or
expansion of a Covered Service;
 (2)
    
    The CONTRACTOR making the determination of medical necessity of clinical,
rehabilitative and supportive services consistent with the Medicaid covered benefit
package applicable to an eligible individual shall do so by:
 (A)
    
    evaluating individual physical, mental and behavioral health
information provided by qualified professionals who have personally evaluated the
individual within their scope of practice, who have taken into consideration the
individuals clinical history including the impact of previous treatment and
service interventions and who have consulted with other qualified health care
professionals with applicable specialty training, as appropriate:
 (B)
    
    considering the views and choices of the individual or the
individuals legal guardian, agent or surrogate decision maker regarding the
proposed Covered Service as provided by the clinician or through independent
verification of those views; and
 (C)
    
    considering the services being provided concurrently by other
service delivery systems.
 (3)
    
    Physical, mental and behavioral health services shall not be denied solely
because the Member has poor prognosis. Required services may not be arbitrarily denied
or reduced in amount, duration or scope to an otherwise eligible individual solely
because of the diagnosis, type of illness or condition; and
 (4)
    
    Decisions regarding benefit coverage for children shall be governed by EPSDT
coverage rules to the extent they are applicable.
  3.8
    
    CULTURALLY COMPETENT SERVICES
 (A)
    
    The CONTRACTOR shall develop and implement a Cultural Competency/Sensitivity Plan
through which the CONTRACTOR shall ensure that it provides, both directly and through
its Network Providers and subcontractors, culturally competent services to its Members.
The CONTRACTOR shall participate with the States efforts to promote the delivery of
Covered Services in a culturally competent manner to all CLTS Members, including those
with limited English proficiency and diverse cultural and ethnic backgrounds. The
CONTRACTOR shall:
 (1)
    
    develop a Cultural Competency Plan that describes how the
CONTRACTOR shall ensure that Covered Services provided to Members are culturally
competent and shall submit the plan to the State on an annual basis for approval;
 (2)
    
    develop written policies and procedures that implement the Cultural
Competency Plan;
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(3)
    
    target cultural competency training to PCP, Service Coordinators,
home health care staff and ensure that staff at all levels receive on-going
education and training in culturally and linguistically appropriate service
delivery;
 (4)
    
    develop and implement a plan for interpretive services including
oral translation services and written materials to meet the needs of Members,
potential enrollees, and their decision-makers whose primary language is not
English, using qualified medical interpreters, if available, and make available
easily understood Member-oriented materials and post signage in the languages of
the commonly encountered group and/or groups represented in the service area;
 (5)
    
    identify community advocates and agencies that could assist
non-English and limited-English speaking individuals and/or that provide other
culturally appropriate and competent services, which include methods of outreach
and referral;
 (6)
    
    incorporate cultural competence into utilization management,
quality improvement and planning for the course of treatment;
 (7)
    
    identify resources and interventions for high-risk health
conditions found in certain cultural groups;
 (8)
    
    develop and incorporate contract language to cultural competency
requirements for inclusion in contracts between the CONTRACTOR and its Network
Providers and subcontractors;
 (9)
    
    recruit and train a diverse staff and leadership that are
representative of the demographic characteristics of the CONTRACTORs service
area; and
 (10)
    
    ensure that new Member assessment forms contain questions related
to primary language preference and cultural expectations and that information
received is maintained in the Members file.
 (B)
    
    The CONTRACTOR shall conduct initial and annual organizational self-assessments
of culturally and linguistically competent-related activities and are encouraged to
integrate cultural and linguistic competence-related measures into their internal
audits, performance improvement programs, Member satisfaction assessments and
outcomes-based evaluations.
 (C)
    
    The CONTRACTOR shall identify a tribal liaison to assist the CONTRACTOR with
issues specifically related to Native Americans and IHS and Tribal facilities and report
such tribal liaison to the State for approval.
 (D)
    
    The CONTRACTOR shall hold semi-annual meetings with Native American
representatives from around the State of New Mexico that represent geographic and Member
diversity. Minutes of such meetings shall be transmitted to the State within thirty
(30) calendar days of such meetings, identifying:
 (1)
    
    how the CONTRACTOR determined the representation of Native American
representatives;
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(2)
    
    how notice of such meeting was delivered to Native American
representatives that were asked to attend the meeting;(3)
    
    matters discussed at the meeting;
 (4)
    
    action items and/or recommendations to the CONTRACTOR and/or the
State; and(5)
    
    the date, time and location of the next meeting.
 3.9
    
    INDIVIDUALS WITH SPECIAL HEALTH CARE NEEDS (ISHCN)
 (A)
    
    General RequirementsThe CONTRACTOR must have a method for identifying individuals with Special Health Care
Needs (ISHCN). References in this Agreement to ISHCN are specifically directed to
Members that currently have special care needs. ISHCN require a board range of
primary, specialized, medical, behavioral and social services. The CONTRACTOR shall:
 (1)
    
    incorporate into its Member handbook a description of Network
Providers and programs available to ISHCN;
 (2)
    
    identify ISHCN among its Membership, using the criteria for
identification and information provided by the State to MCOs;
 (3)
    
    work with the State to develop and implement written policies and
procedures, which govern how Members with multiple and complex physical health
care needs shall be identified;
 (4)
    
    have an internal operational process, in accordance with policy and
procedure, to target Members for the purpose of applying stratification criteria
to ISHCN;
 (5)
    
    have a mechanism to assess each Member identified as having special
health care needs in order to identify any ongoing special conditions of the
Member that require a course of treatment or regular care monitoring. The
assessment mechanism must use appropriate health care professionals;
 (6)
    
    develop a service plan, in accordance with any applicable state
quality assurance and utilization review standards, by the Members PCP with
Member participation and in consultation with any specialists caring for the
Member; and
 (7)
    
    have a mechanism in place to allow Members to directly access
specialists as appropriate for the Members condition and identified needs.
 3.10
    
    GRIEVANCE AND APPEALSThe CONTRACTOR shall have a grievance system in place for Members that includes a grievance
process related to dissatisfaction, and an appeals process related to a CONTRACTOR action,
including the opportunity to request an HSD/MAD Fair Hearing.For purposes of this Article, the following definitions apply:
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Appeal is a request for review by the CONTRACTOR of a CONTRACTOR Action.Action is the denial or limited authorization of a requested service, including the type or
level of service; the reduction, suspension, or termination of a previously authorized
service; the denial, in whole or in part, of payment for a service; the failure to provide
services in a timely manner; or the failure of the CONTRACTOR to complete the authorization
request in a timely manner as defined in 42 C.F.R. §438408. An untimely service
authorization constitutes a denial and is thus considered an Action.Expedited Resolution of an Appeal means an expedited review by the CONTRACTOR of a
CONTRACTOR Action.Grievance is a Members expression of dissatisfaction about any matter or aspect of the
CONTRACTOR or its operation other than a CONTRACTOR Action.Notice of a CONTRACTOR Action must contain: (1) the Action the CONTRACTOR has taken or
intends to take; (2) the reasons for the Action; (3) the Members or the providers right to
file an appeal of the CONTRACTORs Action through the CONTRACTOR; (4) the Members right to
request an HSD/MAD Fair Hearing and what that process would be; (5) the procedures for
exercising the rights specified; (6) the circumstances under which Expedited Resolution of an
appeal is available and how to request it; and (7) the Members right to have benefits
continue pending resolution of the Appeal, how to request the benefits be continued, and the
circumstances under which the Member may be required to pay the costs of these services.The Member, legal guardian if the Member is a minor or is an incapacitated adult, or a
representative of the Member as designated in writing to the CONTRACTOR, or the
representative of a deceased Members estate, has the right to file a Grievance; an Appeal of
a CONTRACTOR Action; or request an HSD/MAD Fair Hearing, on behalf of the Member or deceased
Member. A provider acting on behalf of the Member and with the Members written consent may
file a Grievance and/or Appeal of a CONTRACTOR Action. An HSD/MAD Fair Hearing may be
requested prior to, concurrent with, subsequent to, or in lieu of a Grievance.
 (A)
    
    General Requirements for Grievance and AppealsThe CONTRACTOR shall:
 (1)
    
    implement written policies and procedures describing how the Member
may register a Grievance or an Appeal with the CONTRACTOR and how the CONTRACTOR
resolves the Grievance or Appeal and meet all the requirements in the HSD/MAD
Program Manual;
 (2)
    
    provide a copy of its policies and procedures for resolution of a
Grievance and/or Appeal to all Network Providers;
 (3)
    
    have available reasonable assistance in completing forms and taking
other procedural steps. This includes, but is not limited to, providing
interpreter services and toll-free numbers that have adequate TTY/TTD and
interpreter capacity;
 (4)
    
    name a specific individual designated as the CONTRACTORs Medicaid
Member Grievance Coordinator with the authority to administer the policies and
procedures for
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resolution of a Grievance and/or Appeal, to review patterns/trends in
Grievances and/or Appeals, and to initiate corrective action;
 (5)
    
    ensure that the individuals who make decisions on Grievance and/or
Appeals are not involved in any previous level of review or decision-making. The
CONTRACTOR shall also ensure that health care professionals with appropriate
clinical expertise will make decisions for the following:
 (a)
    
    an Appeal of a CONTRACTOR denial that is based on
lack of Medical Necessity;
 (b)
    
    a CONTRACTOR denial that is upheld in an Expedited
Resolution; and(c)
    
    a Grievance or Appeal that involves clinical issues; and
 (6)
    
    ensure that punitive or retaliatory action is not taken against a
Member or provider that files a Grievance and/or Appeal, or against a provider
that supports a Members Grievance and/or Appeal.
 (B)
    
    Grievance
 (1)
    
    A Member may file a Grievance either orally or in writing with the
CONTRACTOR within ninety (90) calendar days of the date the dissatisfaction
occurred. The legal guardian of the Member for minor or incapacitated adult, a
representative of the Member as designated in writing to the CONTRACTOR, or a
provider acting on behalf of the Member and with the Members written consent,
has the right to file a Grievance on the Members behalf.
 (2)
    
    Within five (5) business days of receipt of the Grievance, the
CONTRACTOR shall provide the grievant with written notice that the Grievance has
been received and the expected date of its resolution.
 (3)
    
    The investigation and final CONTRACTOR resolution process for
Grievances shall be completed within thirty (30) calendar days of the date the
Grievance is received by the CONTRACTOR and shall include a resolution letter to
the grievant.
 (4)
    
    The CONTRACTOR may request an extension from HSD/MAD of up to
fourteen (14) calendar days if the Member requests the extension, or the
CONTRACTOR demonstrates to HSD/MAD that there is a need for additional
information, and the extension is in the Members best interests. For any
extension not requested by the Member, the CONTRACTOR shall give the Member
written notice of the reason for the extension within two (2) business days of
the decision to extend the timeframe.(5)
    
    Upon resolution of the Grievance, the CONTRACTOR shall mail a
resolution letter to the Member. The resolution letter must include, but is not
limited to, the following:
 (a)
    
    all information considered in investigating the Grievance;(b)
    
    findings and conclusions based on the investigation;(c)
    
    the disposition of the Grievance; and
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(d)
    
    the right to appeal the resolution, if applicable.
 (C)
    
    Appeal
 (1)
    
    Notice of CONTRACTOR Action. The CONTRACTOR shall mail a
notice of Action to the Member or provider and all those interested parties
affected by the decision within fifteen (15) business days of the date of an
Action except for denial of claims which may result in Member financial liability
which requires immediate notification. Exceptions to the fifteen (15) day
notification requirement include the following:
 (a)
    
    the period of advanced notice is shortened to five
(5) business days if recipient fraud has been verified;(b)
    
    by the date of the Action for the following:
 (i)
    
    in the death of a Member;
 (ii)
    
    a signed written statement from the
Member requesting service termination or giving information
requiring termination or reduction of Covered Services (where the
Member understands that this must be the result of supplying that
information);
 (iii)
    
    the Members admission to an institution
where he is ineligible for further services;
 (iv)
    
    the Members address is unknown and mail
directed to the Member has no forwarding address;
 (v)
    
    the Member has been accepted for Medicaid
services in another jurisdiction;
 (vi)
    
    the Members physician prescribes the
change in level of medical care;
 (vii)
    
    an adverse determination made with
regard to preadmission screening requirements for nursing facility
admissions on or after January 1, 1989; or
 (viii)
    
    the safety and health of individuals in the facility would be
endangered, the Members health improves significantly to allow a
more immediate transfer or discharge, an immediate transfer or
discharge is required by the Members urgent medical needs, or a
Member has not resided in the nursing facility for thirty (30)
calendar days (which applies only to adverse Actions for nursing
facility transfers).
 (2)
    
    A Member may file an Appeal of a CONTRACTOR action within ninety
(90) calendar days of receiving the CONTRACTORs Notice of Action. The legal
guardian of the Member for minors or incapacitated adults, a representative of
the Member as designated in writing to the CONTRACTOR, or a provider acting on a
Members behalf with the Members written consent, has the right to file an
Appeal of an Action on behalf of the
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Member. The CONTRACTOR shall consider the Member, representative, or estate
representative of a deceased Member as parties to the Appeal.
 (3)
    
    The CONTRACTOR has thirty (30) calendar days from the date the oral
or written Appeal is received by the CONTRACTOR to resolve the Appeal.
 (4)
    
    The CONTRACTOR shall have a process in place that assures that an
oral inquiry from a Member seeking to Appeal an Action is treated as an Appeal
(to establish the earliest possible filing date of the Appeal). An oral appeal
must be followed by a written Appeal that is signed by the Member.
 (5)
    
    Within five (5) business days of receipt of the Appeal, the
CONTRACTOR shall provide the appellant with written notice that the Appeal has
been received and the expected date of its resolution. The CONTRACTOR shall
confirm, in writing, receipt of oral Appeals, unless the Member or the provider
requests an Expedited Resolution.
 (6)
    
    The CONTRACTOR may extend the thirty (30)-day timeframe by fourteen
(14) calendar days if the Member requests the extension, or if the CONTRACTOR
demonstrates to HSD/MAD that there is need for additional information, and the
extension is in the Members best interest. For any extension not requested by
the Member, the CONTRACTOR must give the Member written notice of the extension
and the reason for the extension within two (2) business days of the decision to
extend the timeframe.
 (7)
    
    The CONTRACTOR shall provide the Member and/or the representative a
reasonable opportunity to present evidence, and allegations of the fact or law,
in person, as well as in writing.
 (8)
    
    The CONTRACTOR shall provide the Member and/or the representative
the opportunity, before and during the Appeals process, to examine the Members
case file, including medical records, any other documents and records considered
during the Appeals process. The CONTRACTOR shall include as parties to the
Appeal, the Member and his/her representative, or the legal representative of a
deceased Members estate.
 (9)
    
    For all Appeals, the CONTRACTOR shall provide written notice within
the thirty (30)-day timeframe of the Appeal resolution to the Member and the
provider, if the provider filed the Appeal. The written notice of the Appeal
resolution in the Members favor, must include, but is not limited to, the
following: (a) the result(s) of the Appeal resolution; and (b) the date it was
completed. The written notice of the Appeal resolution not resolved wholly in
favor of the Member must include, but is not limited to, the following
information: (a) the right to request an HSD/MAD Fair Hearing and how to file for
a Fair Hearing; (b) the right to request receipt of benefits while the Fair
Hearing is pending, and how to make the request; and (c) that the Member may be
held liable for the cost of those benefits if the Fair Hearing decision upholds
the CONTRACTORs Action.
 (10)
    
    The CONTRACTOR may continue Covered Services and other benefits
while the Appeal and/or the HSD/MAD Fair Hearing process is pending. The
CONTRACTOR shall continue the Members Covered Services and other benefits if all
of the following are met:
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(a)
    
    the Member or the provider files a timely Appeal of
the CONTRACTOR Action (within thirteen (13) calendar days of the date the
CONTRACTOR mails notice of Action);
 (b)
    
    the Appeal involves the termination, suspension, or
reduction of a previously authorized course of treatment. This does not
include a new annual authorization for services which may be lower than
provided in the previous year;(c)
    
    the services were ordered by an authorized provider;
 (d)
    
    the time period covered by the original authorization
has not expired; and(e)
    
    the Member requests an extension of the benefits.
 (11)
    
    The CONTRACTOR shall provide Covered Service and other benefits
until one of the following occurs:
 (a)
    
    the Member withdraws the Appeal;
 (b)
    
    ten (10) business days have passed since the date the
CONTRACTOR mailed the resolution letter, providing the resolution of the
Appeal was against the Member and the Member has taken no further action;
 (c)
    
    HSD/MAD issues a hearing decision adverse to the
Member; or
 (d)
    
    the time period or service limits or a previously
authorized service has expired.
 (12)
    
    If the final resolution of the Appeal is adverse to the member,
that is, the CONTRACTORs Action is upheld, the CONTRACTOR may recover the cost
of the services furnished to the Member while the Appeal was pending to the
extent that services were furnished solely because of the requirements of this
section, and in accordance with the policy set forth in 42 C.F.R. §431.230(b).
 (13)
    
    If the CONTRACTOR or HSD/MAD reverses a decision to deny, limit, or
delay services and these services were not furnished while the Appeal was
pending, the CONTRACTOR must authorize or provide the disputed services promptly
and as expeditiously as the Members health condition requires.
 (14)
    
    If the CONTRACTOR or HSD/MAD reverses a decision to deny, limit, or
delay services and the Member received the disputed services while the Appeal was
pending, the CONTRACTOR must pay for these services.
 (D)
    
    Expedited Resolution of Appeals
 (1)
    
    The CONTRACTOR shall establish and maintain an Expedited Review
process for Appeals when the CONTRACTOR determines that taking the time for a
standard resolution could seriously jeopardize the members life or health or
ability to attain, maintain, or regain maximum function. Such a determination is
based on:
 (a)
    
    a request from a Member;
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(b)
    
    a providers support of the Members request;(c)
    
    a providers request on behalf of the Member; or(d)
    
    the CONTRACTORs independent determination.
 (2)
    
    The CONTRACTOR shall ensure that the Expedited Review process is
convenient and efficient for the Member.
 (3)
    
    The CONTRACTOR shall resolve the appeal within three (3) business
days of receipt of the request for an Expedited Appeal, if the request meets the
definition of an Expedited Appeal. In addition to written resolution notice, the
CONTRACTOR shall also make reasonable efforts to provide and document oral
notice.
 (4)
    
    The CONTRACTOR may extend the timeframe by up to fourteen (14)
calendar days if the Member requests the extension, or the CONTRACTOR
demonstrates to HSD/MAD that there is need for additional information, and the
extension is in the Members best interests. For any extension not requested by
the Member, the CONTRACTOR shall make reasonable efforts to give the Member
prompt verbal notification and follow-up with a written notice within two (2)
business days.
 (5)
    
    The CONTRACTOR shall ensure that punitive action is not taken
against a Member or a provider who requests an Expedited Resolution or a provider
who requests an Expedited Resolution or supports a Members Expedited Appeal.
 (6)
    
    The CONTRACTOR shall provide Expedited Resolution of an Appeal, if
it meets expedited criteria, in response to an oral or written request from the
Member or provider on behalf of a Member.
 (7)
    
    The CONTRACTOR shall inform the Member of the limited time
available to present evidence and allegations in fact or law.
 (8)
    
    If the CONTRACTOR denies a request for an Expedited Resolution of
an Appeal, it shall:
 (a)
    
    transfer the Appeal to the thirty (30)-day timeframe
for standard resolution, in which the thirty (30)-day period begins on the
date the CONTRACTOR received the request;
 (b)
    
    make reasonable efforts to give the Member prompt
oral notice of the denial, and follow-up with a written notice within two
(2) business days; and
 (c)
    
    inform the Member in the written notice of the right
to file an Appeal if the Member is dissatisfied with the CONTRACTORs
decision to deny an Expedited Resolution.
 (9)
    
    The CONTRACTOR shall document in writing all oral requests for
Expedited Resolution and shall maintain the documentation in the case file.
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(E)
    
    Special Rule for Certain Expedited Service Authorization DecisionsIn the case of Expedited Service Authorization decisions that deny or limit services,
the CONTRACTOR shall, within seventy-two (72) hours of receipt of the request for
service, automatically file an appeal on behalf of the Member, make best effort to
give the Member oral notice of the decision of the automatic Appeal, and make a best
effort to resolve the Appeal. For purpose of this section, an Expedited Service
Authorization is a certification requesting for urgently needed care or services.(F)
    
    Information About Grievance System to Network ProvidersThe CONTRACTOR must provide information specified in 42 C.F.R. §438.10(g)(1) about its
grievance system to all providers and subcontractors at the time they enter into a
contract.(G)
    
    Grievance and/or Appeal Files
 (1)
    
    All Grievance and/or Appeal files shall be maintained in a secure,
designated area and be accessible to the State upon request, for review.
Grievance and/or Appeal files shall be retained for ten (10) years following the
final decision by the CONTRACTOR, HSD/MAD, judicial appeal, or closure of a file,
whichever occurs later.
 (2)
    
    The CONTRACTOR shall have procedures for assuring that files
contain sufficient information to identify the Grievance and Appeal, the date it
was received, the nature of the Grievance and/or Appeal, all correspondence
between the CONTRACTOR and the Member, the date the Grievance and/or Appeal is
resolved, the resolution, and notices of final decision to the Member and all
other pertinent information.
 (3)
    
    Documentation regarding the grievance shall be made available to
the Member, if requested.
 (H)
    
    Reporting
 (1)
    
    The CONTRACTOR shall provide information requested or required by
the State or CMS.
 (2)
    
    The CONTRACTOR shall provide the State monthly reporting of all
provider and Member Grievances, Appeals, and Fair Hearings utilizing the State
provided reporting templates and Grievance codes. The CONTRACTOR shall provide a
monthly report to the State of the analysis of all provider and Member
Grievances, Appeals, and Fair Hearings received from or about Members, by the
CONTRACTOR or its subcontractors, during the quarter. The analysis will include
the identification of any indications of trends as well as any interventions
taken to address those trends. This reporting will adhere to the timelines and
procedures set forth in the Reporting Matrix, Appendix B.
 (I)
    
    Provider Grievance and AppealsThe CONTRACTOR shall establish and maintain written policies and procedures for the
filing of provider grievances and appeals. A provider shall have the right to file a
grievance or an appeal with the CONTRACTOR. Provider grievances or appeals shall be
resolved within thirty (30) calendar days. If the provider grievance or appeal is not
resolved within thirty (30) calendar
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days, the CONTRACTOR shall request a fourteen (14) day extension from the provider.
If the provider requests the extension, the extension shall be approved by the
CONTRACTOR. A provider shall have the right to file an appeal with the CONTRACTOR
regarding provider payment issues and/or utilization management decisions.
 3.11
    
    FIDUCIARY RESPONSIBILITIES
 (A)
    
    Financial Viability
 (1)
    
    Net Worth. The CONTRACTOR shall, at all times, be in
compliance with the net worth requirements set for in the New Mexico Insurance
Code, NMSA 1978, §§59A-1-1, et seq.
 (2)
    
    Working Capital Requirements. The CONTRACTOR must
demonstrate and maintain working capital as specified below. For purposes of
this Agreement, working capital is defined as current assets minus current
liabilities. Throughout the terms of this Agreement, the CONTRACTOR must
maintain a positive working capital, subject to the following conditions:
 (a)
    
    If a CONTRACTORs working capital falls below zero,
the CONTRACTOR must submit a written plan to reestablish a positive
working capital balance for approval by the State.
 (b)
    
    The State may take any action they deem appropriate,
including termination of this Agreement, if the CONTRACTOR:
 (i)
    
    does not propose a plan to reestablish a
positive working-capital balance within a reasonable period of time;
 (ii)
    
    violates a corrective action plan; or
 (iii)
    
    the State determines that the negative
working capital cannot be corrected within a reasonable time.
 (B)
    
    Financial Stability
 (1)
    
    Financial Stability Plan. Throughout the term of this
Agreement, the CONTRACTOR must:
 (a)
    
    comply with and is subject to all applicable state
and federal laws and regulations including those regarding solvency and
risk standards. In addition to the requirements imposed by state and
federal law, the CONTRACTOR shall be required to meet specific Medicaid
financial requirements and to present to the State or its agent, any
information and records deemed necessary to determine its financial
condition. The response to requests for information and records shall be
delivered to the State, at not cost to the State, in a reasonable time
from the date of the request or as specified herein;(b)
    
    remain financially stable;
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(c)
    
    immediately notify the State when the CONTRACTOR has
reason to consider insolvency or otherwise has reason to believe it or any
subcontractor is other than financially sound and stable, or when
financial difficulties are significant enough for the Chief Executive
Officer or Chief Financial Officer to notify the CONTRACTORs board of the
potential for insolvency; and
 (d)
    
    procure and maintain such insurance as is required by
current applicable state and federal law and regulations. Such insurance
shall include, but is not limited to, the following:
 (i)
    
    Liability insurance for loss, damage, or
injury (including death) of third parties arising from acts or
omissions on the part of the CONTRACTOR, its agents and employees;(ii)
    
    Workers compensation;(iii)
    
    Unemployment insurance;(iv)
    
    Reinsurance, unless waived by the State pursuant to Article 3.11(B);
 (v)
    
    Automobile insurance to the extent
applicable to the CONTRACTORs operations; and
 (vi)
    
    Health insurance for employees as further
set forth in Article 39.
 (2)
    
    Insolvency Reserve Requirement
 (a)
    
    The CONTRACTOR shall maintain a reserve account to
ensure that the provisions of Covered Services to Members are not at risk
in the event of the CONTRACTORs insolvency. The CONTRACTOR shall comply
with all state and federal laws and regulations regarding solvency, risk,
and audit and accounting standards.
 (b)
    
    Per Member Cash Reserve. The CONTRACTOR shall
deposit an amount equal to three percent (3%) of the monthly capitated
payments per Member into a reserve account with an independent trustee
during each month of the first year of this Agreement. The CONTRACTOR
shall maintain this cash reserve for the duration of this Agreement. The
State shall adjust this cash reserve requirement annually, as needed,
based on the number of CONTRACTORs Members. The cash reserve account may
be accessed solely for payment for Covered Services to the CONTRACTORs
Members in the event that CONTRACTOR becomes insolvent. Money in the cash
reserve account remains the property of the CONTRACTOR, including any
interest earned. The CONTRACTOR shall be permitted to invest its cash
reserves with the States approval and consistent with the Division of
Insurance regulations and guidelines.
 (c)
    
    The CONTRACTOR may satisfy all or part of the
Insolvency Reserve Requirement in Section 3.11(B)(2)(b) in writing with
evidence of adequate protection through any combination of the following
that are approved by the
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State: net worth of the CONTRACTOR (exclusive of any restricted cash
reserve); performance guarantee; insolvency insurance; irrevocable letter
of credit; surety bond; and/or a formal written guarantee from the
CONTRACTORs parent organization. At least fifty percent (50%) of the
total Insolvency Reserve must be in restricted cash reserves.
 (3)
    
    Fidelity Bond Requirements. The CONTRATOR shall maintain
in force a fidelity bond in the amount specified under the Insurance Code, NMSA
1978, §§59A-1-1, et seq.
 (C)
    
    Other Financial Requirements
 (1)
    
    Auditing and Financial Requirements. The CONTRACTOR must:
 (a)
    
    ensure that an independent financial audit of the
CONTACTOR is performed annually. This audit must comply with the
following requirements:
 (i)
    
    provide the State with the CONTRACTORs
most recent audited financial statements; and
 (ii)
    
    provide an independent auditors report
on the processing of the transactions.
 (b)
    
    submit on an annual basis after each audit a
representation letter signed by the CONTRACTORs Chief Financial Officer
and its independent auditor certifying that its organization is in sound
financial condition and that all issues have been fully disclosed;
 (c)
    
    immediately notify the State of any material negative
change in the CONTRACTORs financial status that could render the
CONTRACTOR unable to comply with any requirement of this Agreement, or
that is significant enough for the Chief Executive Officer or Chief
Financial Officer to notify its Board of the potential for insolvency;
 (d)
    
    notify the State in writing of any default of its
obligations under this Agreement, or any default by a parent corporation
on any financial obligation to a third party that could in any way affect
the CONTRACTORs ability to satisfy its payment or performance obligations
under this Agreement;
 (e)
    
    advise the State no later than thirty (30) calendar
days prior to execution of any significant organizational changes, new
contracts, or business ventures, being contemplated by the CONTRACTOR that
may negatively impact the CONTRACTORs ability to perform under this
Agreement; and
 (f)
    
    refrain from investing funds in, or loaning funds to,
any organization in which a director or principal officer of the
CONTRACTOR has an interest.
 (2)
    
    Inspection and Audit for Solvency Requirements. The
CONTRACTOR shall meet all requirements for licensure within the State with
respect to inspection and auditing of financial records. The CONTRACTOR shall
also cooperate with the State or its designee, and provide all financial records
required by the State or its designee so that
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they may inspect and audit the CONTRACTORs financial records at least annually
or at the States discretion.
 (3)
    
    Third-Party Liability. THE CONTRACTOR is responsible for
identification of third-party coverage of Members and coordination of benefits
with applicable third-parties, including Medicare. The CONTRACTOR shall inform
the State of any Member who has other health care coverage. The CONTRACTOR shall
provide documentation to the State enabling the State to pursue its rights under
state and federal law and regulations. Documentation includes payment
information on enrolled Members as requested by the State, to be delivered within
twenty (20) business days from receipt of the request. Other documentation to be
provided by the CONTRACTOR includes a quarterly listing of potential accident and
personal injury cases that are known or should have been known to the CONTRACTOR.
The CONTRACTOR has the sole right of subrogation, for twelve (12) months from
the initial date of service to a Member, to initiate recovery or attempt to
recover any third-party resources available to Members.The CONTRACTOR and the State shall jointly develop and agree upon a reporting
format to carry out the requirements of this Section. However, if the agreed
upon format cannot be developed, the State retains the right to make a final
determination of the reporting format.
 (4)
    
    Timely Payments. The CONTRACTOR shall make timely payments
to both its Network Providers and Non-Network Providers as follows:
 (a)
    
    The CONTRACTOR shall promptly pay for all covered
emergency services, including Medically Necessary testing to determine if
a medical emergency exists, that are furnished by Non-Network Providers.
This includes all covered emergency services provided by a
nonparticipating provider, including those when the time required to reach
the CONTRACTORs facilities or the facilities of a provider with which the
CONTRACTOR has contracted, would mean risk of permanent damage to the
Members health. The CONTRACTOR shall pay at least the HSD/MAD
fee-for-service rates for services provided to Members unless otherwise
negotiated with a provider.
 (b)
    
    The CONTRACTOR shall pay ninety percent (90%) of all
Clean Claims from practitioners who are in individual or group practice or
who practice in shared health facilities within thirty (30) calendar days
of date of receipt, and shall pay ninety-nine percent (99%) of all such
Clean Claims within ninety (90) calendar days of receipt. The CONTRACTOR
must abide by the following specifications: the date of receipt is the
date the CONTRACTOR receives the claim as indicated by its date stamp on
the claims; and the date of payment is the date of the check of other form
of payment.
 (c)
    
    The CONTRACTOR shall submit monthly Clean Claim
timeliness reporting as required by the State.
 (d)
    
    Consistent with the requirements of HSD/MAD Program
Manual, which applies to Clean Claims submitted electronically, and New
Mexico law and regulations, the CONTRACTOR shall pay interest at the rate
of one and one-half percent (1 1/2%) a month on:
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(i)
    
    the amount of a Clean Claim
electronically submitted by a Network Provider and not paid within
thirty (30) calendar days of date of receipt; and
 (ii)
    
    the amount of a Clean Claim manually
submitted by a Network Provider and not paid within forty-five (45)
calendar days of date of receipt.Interest payments shall accrue and begin on the 31st day for
electronic submissions and the 46th day for manual
submissions.
 (e)
    
    At the inception of this Agreement, the CONTRACTOR
shall provide the State with its proposed turn-around time for processing
Clean Claims, such turn-around time shall meet or exceed the turnaround
times identified in subsection (b) above except that for claims from day
activity providers, assisted living providers, and home care agencies
including PCO and D&E waiver providers such turnaround times shall be
ninety-five percent (95%) of claims within a time period of no greater
than fourteen (14) calendar days and ninety-nine percent (99%) of clams
within a time period of no greater than twenty-one (21) calendar days,
provided that such claims meet the definition of Clean Claims, are
submitted electronically and meet all HIPAA transaction standards. Based
on this information, the State shall prepare a Letter of Direction (LOD)
setting forth acceptable turn-around times for processing Clean Claims and
payment to these specified providers. Failure to comply with prompt
payment standards identified in subsection (b) above is subject to State
Sanctions outlined in this Agreement. Interest payments on claims will
accrue in accordance with subsection (d) above
 (D)
    
    Other Fiduciary RequirementsSpecial contract provisions as required by 42 C.F.R. §438.6(c)(5), relating to
reinsurance, stop-loss limits or other risk-sharing methodologies must be computed on
an actuarially sound basis.(E)
    
    ReinsuranceThe CONTRACTOR shall have and maintain a minimum of one million dollars
($1,000,000.00) in reinsurance protection against financial loss due to outlier
(catastrophic) cases or maintain self-insurance acceptable to the State. The
CONTRACTOR shall submit to the State such documentation as is necessary to prove the
existence of this protection, which may include policies and procedures of
reinsurance. Information provided to the State on the CONTRACTORs reinsurance must
be computed on an actuarially sound basis. The CONTRACTOR may request that the State
remove this requirement by providing sufficient documentation to the State that the
CONTRACTOR has adequate protection against financial loss due to outlier
(catastrophic) cases. The State shall review such documentation and at is discretion,
deem this requirement to be met.(F)
    
    Financial ReportingThe CONTRACTOR shall provide to the State financial reports in accordance with the
schedule, definitions, format, assumptions, and other specifications required by the
State, including those financial reports described in Appendix B.
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3.12
    
    PROGRAM INTEGRITYThe CONTRACTOR shall:
 (A)
    
    have written policies and procedures to address prevention, detection,
preliminary investigation, and reporting of potential and actual Medicaid fraud and
abuse that articulate the CONTRACTORs commitment to comply with all state and federal
standards. The policies and procedures shall address how coordination with DOH will
occur in the case of fraud and abuse in nursing facilities;
 (B)
    
    have a comprehensive internal program that includes the designation of a
compliance officer ands a compliance committee that are accountable to senior management
to prevent, detect, preliminarily investigate and report potential and actual program
violations to help recover funds misspent due to fraudulent actions while enforcing
standards through well-publicized disciplinary guidelines;
 (C)
    
    have an effective training and education program for the compliance officer and
the CONTRACTORs employees and have specific controls for prevention, such as claim
edits, post processing, review of claims, provider profiling and credentialing, prior
authorizations, utilization/quality management and relevant provisions in the
CONTRACTORs contracts with its Network Providers and subcontractors;
 (D)
    
    cooperate with the Medicaid Fraud Control Unit (MFCU), DOH, DEA, FBI and other
investigatory agencies;
 (E)
    
    comply with the CMS Medicaid Integrity Program and the Deficit Reduction Act of
2005;
 (F)
    
    establish effective lines of communication between the compliance officer and the
CONTRACTORs employees to facilitate the oversight of systems that can monitor service
utilization and encounters for fraud and abuse and have a provision for a prompt
response to detected offenses, and for the development of corrective action initiatives
relating to the CONTRACTORs contract. The CONTRACTOR shall demonstrate how
coordination with DOH will occur as related to the monitoring of nursing facilities;
 (G)
    
    immediately report to the State any activity giving rise to a reasonable
suspicion of fraud and abuse, including aberrant utilization derived from provider
profiling. The CONTRACTOR shall promptly conduct a preliminary investigation and report
the results of the investigation to the State. A formal investigation shall not be
conducted by the CONTRACTOR but the full cooperation of the CONTRACTOR as mutually
agreed to in writing between the parties during the formal investigation will be
required; and
 (H)
    
    send to the State as required, the names of all providers identified with
aberrant utilization according to provider profiling the cause of the aberrancy, and not
use the CONTRACTORs determination as to whether questionable patterns in provider
profiles are acceptable or not, as a basis to withhold this information from the State.
As required in 42 C.F.R. §455.17, the CONTRACTOR shall report to the State:
 (a)
    
    the number of complaints of fraud and abuse made that warranted
preliminary investigation; and
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(b)
    
    for each complaint which warrants investigation, supply the: (1)
name and ID number; (2) source of complaint; (3) type of provider; (4) nature of
complaint; (5) approximate dollars involved; and (6) legal and administrative
disposition of the case.
 (I)
    
    The CONTRACTOR and all its subcontractors shall:
 (a)
    
    establish written policies and for all their employees, agents, or
contractors; provide detailed information regarding the New Mexico Medicaid False
Claims Act, NMSA 1978, §§27-14-1, et seq.; and the Federal False Claims Act
established under sections 3729 through 3733 of title 31, United States Code;
administrative remedies for false claims and statement established under chapter
38 of Title 31, United States Code, including but not limited to, preventing and
detecting fraud, waste, and abuse in Federal health care programs (as defined in
Section 1128B(f) of the Social Security Act);
 (b)
    
    include as part of such written policies, detailed provisions
regarding the entitys policies and procedures for detecting and preventing
fraud, waste, and abuse, and
 (c)
    
    include in any employee handbook, a specific discussion of the laws
described in subparagraph (a), the rights of employees to be protected as
whistleblowers, and the CONTRACTORs or subcontractors policies and procedures
for detecting and preventing fraud, waste, and abuse.
 (d)
    
    The State, at its sole discretion, may exempt the CONTRACTOR from
the requirements set forth in this section; however, the State shall not exclude
a CONTRACTOR or subcontractor that receives at least $5,000,000 in annual
payments from the State.(e)
    
    The following definitions apply to this section:
 (i)
    
    an employee includes any officer or employee of the
CONTRACTOR;
 (ii)
    
    a subcontractor or vendor includes any agent or
person which or who, on behalf of the CONTRACTOR, furnishes, or otherwise
authorizes the furnishing of Medicaid or other health care program items
or services, performs billing or coding functions or is involved in
monitoring of health care provided by the provider.
 3.13
    
    SYSTEM REQUIREMENTS
 (A)
    
    General RequirementsThe CONTRACTORs Management Information System (MIS) shall be capable of accepting,
processing, maintaining, and reporting specific information necessary to the
administration of the CLTS program by a date specified by the State to be no later
than one (1) month prior to program implementation. The CONTRACTOR is required to use
the file layouts and data requirements included in the MCO/CSP Systems Manual, along
with any HIPAA requirements and implementation and companion guides. The CONTRACTOR
will work with the State to implement the HIPAA standard x12 transaction formats (834
and 820/835).
 (B)
    
    System Hardware, Software and Information Systems Requirements
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The CONTRACTOR is required to maintain system hardware, software, and information
systems (IS) resources sufficient to provide the capacity to:
 (1)
    
    accept, transmit, maintain, and store electronic data and
enrollment roster files;
 (2)
    
    accept, process, maintain, and report specific information
necessary to CLTS program administration and other contracted service
arrangements, including but not limited to, data pertaining to providers,
Members, claims, encounters, grievance and appeals, disenrollment for other than
loss of Medicaid eligibility and HEDIS and other quality measures; comply with
the most current federal standards for encryption of any data that is transmitted
via the internet by the CONTRACTOR or its subcontractors.
 (3)
    
    conduct automated claims processing in current HIPAA compliant
formats;
 (4)
    
    accept and maintain at least a ten (10) digit Member identification
number to be used for all communication to the State and is cross-walked to the
CONTRACTORs assigned universal Member number, and which is used by the Member
and Providers for identification, eligibility verification, and claims
adjudication by the CONTRACTOR and all subcontractors;
 (5)
    
    estimate the number of records to be received from providers and
subcontractors; monitor and transmit electronic encounter data to the State
according to encounter data submission standards, in order to monitor the
completeness of the data being received and to detect providers or subcontractors
who are transmitting partial or no records;
 (6)
    
    disseminate electronically enrollment information to Network
Providers and subcontractors/vendors within twenty-four (24) hours of receipt of
information or, at a minimum, ensure that current eligibility information is
available to Network Providers for eligibility verification within twenty-four
(24) hours of receiving this information, via a website, automated voice response
system, or other means. Network Providers must be able to verify eligibility on
weekends, holidays, and after normal business hours;
 (7)
    
    maintain a website for dispersing information to Network Providers
and Members, and be able to receive comments electronically and respond when
appropriate, including responding to practitioner e-prescribing transactions for
eligibility and formulary information;(8)
    
    transmit data electronically over a web-based FTP server;
 (9)
    
    receive data elements associated with identifying Members who are
receiving ongoing Covered Services under fee-for-service Medicaid or from another
MCO and using, where possible, the formats that the State uses to transmit
similar information to an MCO;
 (10)
    
    transmit to the State or another MCO data elements associated with
its Members who have been receiving ongoing Covered Services within its
organization or under another contractual arrangement;
 (11)
    
    have an automatic access system for Network Providers to obtain
Member enrollment information. Address the cross-reference capability of the
system to the Members ten-
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digit identification number designated by the State to the Members social
security number, and the Members most current category of eligibility; and(12)
    
    maintain a system backup and recovery plan.
 (C)
    
    Provider Network Information RequirementsThe CONTRACTORs provider network capabilities shall include, but not be limited, to:
 (1)
    
    maintaining complete provider information for all Network Providers
with the CONTRACTOR and its subcontractors and any other non-Network Providers
who have provided services to date, including the providers Medicare number for
processing Medicare crossover claims;
 (2)
    
    transmitting an initial Provider Network File, if the CONTRACTOR
has not previously submitted a Provider Network File to HSD/MAD and on an ongoing
basis, which must be sent along with encounter files, to include new Network
Providers, new non-Network servicing providers, changes to existing providers and
termination of provider status including provider type and specialties assigned
according to HSD/MAD criteria and definitions;
 (3)
    
    providing a complete and accurate designation of each Network
Provider according to data elements and definitions included in the MCO/CSP
Systems Manual, including assignment of unique provider numbers to each type of
certification the provider organization has, according to national standards
(National Provider Identifier (NPI));
 (4)
    
    providing automated access to Members and providers of a Members
PCP assignment;
 (5)
    
    using the NPI to identify health care providers and send a separate
provider network file record for each unique combination of NPI, provider type,
and ZIP code;
 (6)
    
    sending the tax ID (FEIN or SSN) for all providers and, for
atypical providers, send a separate network file record for each unique
combination of FEIN/SSN, provider type, and ZIP code;
 (7)
    
    ensuring that the provider type file contains no duplicate
combinations of NPI or FEIN/SSN, provider type, and ZIP code; and
 (8)
    
    determining and reporting both billing and servicing provider types
and specialties according to Medicaid provider type and specialty codes which are
based on the providers licensure/certification and not the service that the
provider is rendering.
 (D)
    
    Claims Processing RequirementsThe CONTRACTOR and any of its Network Providers or subcontractors paying their own
claims are required to maintain claims processing capabilities to include, but are not
limited to:
 (1)
    
    accepting NPI and HIPAA-compliant formats for electronic claims
submission;
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(2)
    
    accepting crossover claims from the COBA contractor via COBA files
provided by the States Translator;(3)
    
    assigning unique identifiers for all claims received from providers;
 (4)
    
    standardizing protocol for the transfer of claims information
between the CONTRACTOR and its Network Providers and subcontractors, audit trail
activities, and the communication of data transfer tools and dates;
 (5)
    
    date stamping all claims in a manner that will allow determination
of the calendar date of receipt;(6)
    
    meeting both federal and state standards for processing claims;(7)
    
    generating remittance advice to providers;
 (8)
    
    participating on a committee with the State to discuss and
coordinate systems-related issues;
 (9)
    
    accepting from Network Providers and subcontractors only national
HIPAA-compliant standard codes;
 (10)
    
    editing claims to ensure that services being billed are provided by
providers licensed to render these services, that services are appropriate in
scope and amount, that Members are eligible to receive the service, and that
services are billed in a manner consistent with national coding criteria (e.g.,
discharge type of bill includes discharge date, rendering provider is always
identified for facility and group practices, services provided in any
inpatient/residential setting are coded with an inpatient type of bill, etc.);
 (11)
    
    developing and maintaining a HIPAA-compliant electronic billing
systems for all providers submitting bills directly to the CONTRACTOR and
requiring all subcontractor benefit managers to meet the same standards; and
 (12)
    
    using the Third Party Liability (TPL) file and the Medicare
information provided on a monthly basis by HSD/MAD to coordinate benefits with
other payers.
 (E)
    
    Member Information RequirementsThe CONTRACTORs Member information requirements shall include, but are not limited
to,
 (1)
    
    accepting, maintaining, and transmitting all required Member
information;
 (2)
    
    generating Member information to Network Providers within
twenty-four (24) hours of receipt of the enrollment roster from HSD/MAD. The
CONTRACTOR must ensure that current eligibility information is available to
subcontractors for eligibility verification on weekends and holidays;
 (3)
    
    assigning as the key Medicaid client ID number, the
RECIP-MCD-CARD-ID-NO that is sent on the Enrollment Roster file, but accepting
and using all four (4) occurrences of the Medicaid client ID number sent to the
CONTRACTOR on the Enrollment Roster file for
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identification, eligibility verification and claims adjudication by the
CONTRACTOR or any subcapitated contractors that pay claims. These numbers will
be cross-referenced to the Members social security number and any internal
number used in the CONTRACTORs system to identify Members;
 (4)
    
    meeting federal CMS and HIPAA standards for release of Member
information, such requirement applying to all Network Providers and
subcontractors. Standards are specified in the Medicaid Systems Manual and 42
C.F.R. §431.306(b);
 (5)
    
    tracking changes in the Members category of eligibility to ensure
appropriate services are covered and appropriate application of co-payments;(6)
    
    maintaining accurate Member eligibility and demographic data;
 (7)
    
    providing automated access to Network Providers regarding Member
eligibility. Automated Voice response systems, electronic verifications systems,
and the use of swipe cards or smart cards would all be considered automated
access. It is expected that the information would always be current, or if the
information is out of date, that the information still be honored because the
error would originate with the CONTRACTOR; and
 (8)
    
    transmitting an electronic interface file to HSD/MAD monthly no
later than the 15th of the month to communicate the setting of care
(nursing facility, PCO, and 1915(c) waiver) and Provider ID for Members with NF
Level of Care.
 (F)
    
    Encounter and Network Provider Reporting RequirementsCMS requires that encounter data be used for rate-setting purposes and for reporting
cost neutrality for services rendered under the 1915(C) waiver. Encounter data will
also be used to determine compliance with performance measures and other requirements
found in this Agreement, as appropriate. Therefore, submission of accurate and
complete encounter data is a mandatory requirement.HSD/MAD maintains oversight responsibility for evaluating and monitoring the volume,
timeliness, and quality of encounter data submitted by the CONTRACTOR. If the
CONTRACTOR elects to contract with a third party contractor to process and submit
encounter data, the CONTRACTOR remains responsible for the quality, accuracy, and
timeliness of the encounter data submitted to HSD/MAD. HSD/MAD shall communicate
directly with the CONTRACTOR any requirements and/or deficiencies regarding quality,
accuracy and timeliness of encounter data, and not with the third party contractor.
The CONTRACTOR shall submit encounter data to HSD/MAD in accordance with the
following:
 (1)
    
    Encounter Submission Media. The CONTRACTOR shall provide encounter
data to HSD/MAD by electronic media, such as magnetic tape or direct file
transmission. Paper submission is not permitted.
 (2)
    
    Encounter Submission Requirements. The CONTRACTOR shall meet the
requirements of NMAC 8.305.10 and NMAC 8.306.10, with noted exceptions as stated
in 3.13(F)(3).
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The following Encounter and Network Provider File Submission and Reporting
capabilities shall include, but are not limited to,
 (3)
    
    submitting to HSD/MAD fifty percent (50%) of the CONTRACTORs
encounters within sixty (60) days of the date of service, at least seventy
percent (70%) of its encounters within ninety (90) days and a total of ninety
percent (90%) submitted within one hundred and twenty (120) days of the date of
service, according to the specifications included in the MCO/CSP Systems Manual
regardless of whether the encounter is from a subcontractor or sub-capitated
arrangement.
 (4)
    
    submitting encounter files with no more than three percent (3%)
error rate; submit corrections to ninety percent (90%) of any encounters that
are denied by HSD/MAD within ten (10) business days of the notice of denial, with
one hundred percent (100%) of corrections made within thirty (30) calendar days;(5)
    
    including the CONTRACTOR paid amount on each encounter submitted;
 (6)
    
    submitting adjustments/voids to encounters that have previously
been accepted by HSD/MAD within thirty (30) days of the adjustment or voided
claim by the CONTRACTOR;
 (7)
    
    having a written contractual requirement of its Network Providers
and subcontractors that pay their own claims to submit encounters to the
CONTRACTOR on a timely basis, which ensures that the CONTRACTOR can meet its
timeline requirements for encounter submissions;
 (8)
    
    editing encounters prior to submission to prevent or decrease
submission of duplicate encounters, encounters from providers not on the
CONTRACTORs provider network file, and other types of encounter errors;
 (9)
    
    having a formal monitoring and reporting system to reconcile
submissions and resubmission of encounter data between the CONTRACTOR and HSD/MAD
to assure timeliness of submissions, resubmissions and corrections and
completeness of data. The CONTRACTOR shall be required to report the status of
its encounter data submissions overall on a form developed by the State;
 (10)
    
    complying with the most current federal standards for encryption of
any data that is transmitted via the internet (also applies to subcontractors).
A summary of the current CMS and HIPAA guidelines is included in the Medicaid
Systems Manual;
 (11)
    
    complying with CMS standards for electronic transmission, security,
and privacy, as may be required by HIPAA (also applies to subcontractors);
 (12)
    
    reporting all data noted as required in the HIPAA Implementation
Guide and HSD/MADs Encounter Companion Guide; and
 (13)
    
    making necessary adjustments to the CONTRACTORs system
capabilities in order to submit both paid and denied encounters when HSD/MAD is
capable of accepting denied encounters.
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ARTICLE 4  LIMITATION OF COST
  ARTICLE 5  HSD/MAD AND ALTSD RESPONSIBILITIES
 5.1
    
    The State shall:
 (A)
    
    establish and maintain Medicaid eligibility information and transfer eligibility
and enrollment information to ensure appropriate enrollment in and assignment to the
CONTRACTOR. Eligibility and enrollment information shall consist of the Members name
and social security number, the Members address and telephone number, the Members date
of birth and gender, the availability of third-party coverage and the Members rate
category, the Members State assigned identification number, and the Medicare number for
dual eligibles, if known. This information shall be transferred electronically. The
CONTRACTOR shall have the right to rely on eligibility and enrollment information
transmitted by the State. Either party shall notify the other of possible errors or
problems as soon as reasonably practicable;
 (B)
    
    support implementation deadlines by providing technical information at the
required level of specificity in a timely fashion;
 (C)
    
    compensate the CONTRACTOR as specified in Article 6  Compensation and Payment
Reimbursement for CLTS;
 (D)
    
    provide a mechanism for Fair Hearings to review denials and UM decisions made by
the CONTRACTOR;(E)
    
    monitor the effectiveness of the CONTRACTORs Quality Assurance Program;(F)
    
    review the CONTRACTORs grievance files, as necessary;
 (G)
    
    establish requirements for review and make decisions concerning the CONTRACTORs
requests for disenrollment;
 (H)
    
    determine the period of time within which a Member cannot be reenrolled with a
CONTRACTOR that successfully has required his/her disenrollment;
 (I)
    
    provide potential Members and Members with specific information about Covered
Services, benefits, and MCOs from which to choose and Member enrollment;
 (J)
    
    have the right to receive solvency and reinsurance information from the
CONTRACTOR, and to inspect the CONTRACTORs financial records as frequently as possible,
but at least annually;
 (K)
    
    have the right to receive all information regarding third-party liability from
the CONTRACTOR so that it may pursue its rights under state and federal laws and
regulations and the State will provide the CONTRACTOR with information it possesses
regarding third-party liability relating to the CONTRACTORs Members;
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(L)
    
    review the CONTRACTORs policies and procedures concerning Medicaid fraud and
abuse until they are deemed acceptable;(M)
    
    provide the content, format, and schedule for the CONTRACTORs report submission;
 (N)
    
    inspect, examine, and review the CONTRACTORs financial records as necessary to
ensure compliance with all applicable State and Federal laws and regulations;
 (O)
    
    monitor encounter data submitted by the CONTRACTOR and provide data elements for
reporting;
 (P)
    
    provide the CONTRACTOR with specifications related to data reporting
requirements;
 (Q)
    
    amend its fee-for-service and other provider agreements, or take such other
action as may be necessary to encourage health care providers paid by the State to enter
into contracts with the CONTRACTOR at the applicable Medicaid reimbursement rate for the
provider, absent other negotiated arrangements, and encourage any Medicaid participating
provider who is not contracted with the CONTRACTOR to accept the applicable Medicaid
reimbursement as payment in full for Covered Services provided to a Member who is
enrolled with the CONTRACTOR. The applicable Medicaid reimbursement rate is defined to
exclude disproportionate share and medical education payments;
 (R)
    
    establish maximum enrollment levels to ensure that all MCOs maintain statewide
enrollment capacity;
 (S)
    
    ensure that no requirement or specification established or provided by the State
under this Agreement conflicts with the requirements or specifications established
pursuant to HIPAA and is regulations; and
 (T)
    
    cooperate with the CONTRACTOR in the CONTRACTORs efforts to achieve compliance
with HIPAA requirements. The CONTRACTOR shall be held harmless for implementation
delays when the CONTRACTOR is not responsible for the cause of the delay.
 5.2
    
    The State and/or its fiscal agent shall implement electronic data standards for transactions
related to managed health care. In the event that the State and/or its fiscal agent requests
that the CONTRACTOR or its subcontractors deviate from or provide information called for in
required and optional fields included in the standard transaction code sets established under
HIPAA, such request shall be made by amendment to this Agreement.
 5.3
    
    Performance by the CONTRACTOR shall not be contingent upon time availability of State
personnel or resources with the exception of specific responsibilities stated in the RFP and
the normal cooperation that can be expected under this Agreement. The CONTRACTORs access to
State personnel shall be granted as freely as possible. However, the competency/sufficiency
of HSD/MAD or ALTSD staff shall not be a reason for relieving the CONTRACTOR of any
responsibility for failing to meet required deadlines or producing unacceptable deliverables.
To the extent the CONTRACTOR is unable to perform any obligation or meet any deadline under
this Agreement because of the failure of the State to perform its specific responsibilities
under this Agreement, the CONTRACTORs performance shall be excused or delayed, as
appropriate. The CONTRACTOR shall provide the State with written notice as soon as possible,
but in no event later than the expiration of any deadline or date for performance, that
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identifies the specific responsibility that the State has failed to meet, as well as the
reason that the States failure impacts the CONTRACTORs ability to meet its performance
obligations under this Agreement.
 5.4
    
    Upon becoming aware of any claim or information that may have an impact on the CONTRACTOR or
the services to be performed by the CONTRACTOR under this Agreement, the State shall promptly
provide the CONTRACTOR with written notice of such claim or information.
 ARTICLE 6  PAYMENT AND FINANCIAL PROVISIONS
 6.1
    
    General Financial Provisions
 (A)
    
    The State shall pay to the CONTRACTOR in full payment for services satisfactorily
performed pursuant to the Scope of Work an amount, including all applicable taxes and
expenses not to exceed

for SFY09.
 (B)
    
    Capitation Rates. The State will make payments to the CONTRACTOR for the
CLTS Benefit Package provided under this Agreement that are properly delivered to
eligible Members in accordance with and subject to all applicable federal and state
laws, regulations, rules, billing instructions, bulletins, as amended, and in accordance
with the payment and financial provisions in this Article 6 and the Capitation Rates
contained in the attached schedule.
 (1)
    
    The State shall meet with the CONTRACTOR annually to explain the
Capitation Rates offered by the State.
 (2)
    
    The Capitation Rates developed, discussed and negotiated between
the State and the CONTRACTOR are considered confidential.
 (3)
    
    On an annual basis, the State shall incorporate by amendment the
Capitation Rates by Cohort into the Agreement as provided on the attached
schedule; provided, however, that the State may, subject to notification to the
CONTRACTOR, amend the Capitation Rates by Cohort and/or add additional Cohorts at
such other times as may be necessary to reflect changes in federal or state law,
including but not limited to those relating to eligibility, Covered Services, or
copayments.
 (C)
    
    Financial Risk. The CONTRACTOR shall assume full financial risk for all
medical and administrative expenditures for all Medicaid benefits provided to the
applicable Cohort Members State Fiscal Year 2009 and for any and all costs incurred by
the CONTRACTOR in excess of the capitation payments. Interest generated through
investment of funds paid to the CONTRACTOR pursuant to this Agreement shall be
considered as revenue earned by the CONTRACTOR.
 (D)
    
    Quarterly Payments. The State will make quarterly payments to the
CONTRACTOR in accordance with the rates of payments set forth herein for services
rendered to Native Americans Members at IHS or Tribal 638 facilities in accordance with
and subject to all applicable federal and state laws, regulations, rules, billing
instructions, and bulletins, as amended. The amount of such quarterly payments will be
determined through the submission by the CONTRACTOR of data that documents the expenses
in a format specified by the State.
 (E)
    
    Capitation Rates for Future Contract Years. The Capitation Rates awarded
with this RFP shall be effective for the time period shown on the attached rate sheet.
The State will establish the rate for any and all future years under this Agreement
based on the experience of year one (1) and
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other changes, including changes in the Scope of Work, new or amended federal or state
laws or regulations, and adequate and sufficient funding.
 (F)
    
    Failure to Agree upon Capitation Rates. If the CONTRACTOR and the State
fail to agree upon Capitation Rates at any time during the term of this Agreement, the
CONTRACTOR shall have the option to terminate this Agreement or to agree to the final
Capitation Rates proposed by the State within thirty (30) calendar days of receipt of
the proposed amendment. If the CONTRACTOR terminates this Agreement, the CONTRACTOR
shall be obligated to continue to provide Covered Services to Members, until such time
as all Members are disenrolled from the CONTRACTORs plan but in no event longer than
one-hundred eighty (180) days. The State reserves the right to adjust the contracted
Capitation Rate(s) in an actuarially sound manner in order to account for changes in the
factors from which those rates were established. The CONTRACTOR shall accept the
current Capitation Rates set forth in this Agreement, as adjusted by the State in an
actuarially sound manner as necessary to account for changes in eligibility, CLTS
Benefit Package, adequate and sufficient funding, as payment in full for the Covered
Services delivered to Members during a transition.
 (G)
    
    Performance Incentives and Sanctions. The State may provide incentives
to the CONTRACTOR that receives exceptional grading during the procurement process and
for ongoing performance under the Agreement for quality assurance standards, performance
indicators, enrollment processing, fiscal solvency, access standards, encounter data
submission, reporting requirements, Third Party Liability collections and marketing plan
requirements as determined by the State by automatically assigning a greater number of
Members to the CONTRACTOR determined by the State to warrant greater assignments of such
Medicaid recipients. The State shall determine whether the CONTRACTOR has met,
exceeded, or fallen below any and all such performance standards and shall provide the
CONTRACTOR with written notice of such determinations. The CONTRACTOR shall be entitled
to review the data resulting in such determination and shall respond within thirty (30)
calendar days with any errors found. The CONTRACTOR may initiate negotiations to
correct the errors. Any resulting negotiations and modifications shall be limited to
correction of such errors, and shall not subject the entire Agreement to be reopened as
provided for in this Agreement. If the CONTRACTOR does not request the State to open
discussions regarding error corections, within forty-five (45) calendar days from the
date of notice from the State, the incentives or sanctions may be implemented. The
CONTRACTOR shall be entitled to dispute resolution under Article 15 for such incentives
or sanctions.
 (H)
    
    Taxing Authority. To the extent, if any, it is determined by the
appropriate taxing authority that performance of this Agreement by the COINTRACTOR is
subject to taxation, the amounts paid by the State to the CONTRACTOR under this
Agreement include such tax(es) and no additional amount shall be due by the State.
Therefore, the amount paid by the State shall include all taxes that may be due and
owing by the CONTRACTOR. The CONTRACTOR is responsible for reporting and remitting all
applicable taxes to the appropriate taxing agency.
 (I)
    
    Funding and Approval. The parties to this Agreement understand and agree
that the compensation and payment reimbursement for managed care is dependent upon
federal and state funding and regulatory approvals. The parties further understand that
program changes affecting the rate of compensation for CLTS are likely to occur during
the term of this Agreement and further agree to the following if such program changes
are implemented by the State during the term of this Agreement:
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(1)
    
    In the event that the State initiates a programmatic change
affecting compensation and payment reimbursement for CLTS, the State shall, prior
to initiating any such change, provide the CONTRACTOR with as much notice as is
possible, given the circumstance, of the contemplated change and the effect it
will have on compensation and payment reimbursement.
 (2)
    
    Upon notice of a (i) proposed program change; (ii) a change in
government costs, taxes, or fees; or (iii) a benefit modification, e.g., a change
or a final judicial decision affecting reimbursement rates, the CONTRACTOR may
initiate negotiations for a modification of this Agreement concerning changes in
compensation and payment reimbursement. Such programmatic changes and any
resulting negotiations and modifications shall be limited to the change in
compensation and payment reimbursement for CLTS Program changes, and shall not
subject the entire Agreement to being reopened as provided for in this Agreement.
 (3)
    
    If the CONTRACTOR does not request the State to open discussions
regarding a modification of this Agreement concerning the change in compensation
and payment reimbursement for the CLTS Program changes within forty-five (45)
calendar days from the date of notice from the State, then the change shall be
implemented and become effective under the terms of this Agreement, subject to
the continued actuarial soundness of such rates.
 (J)
    
    Treatment of Members. Members shall be held harmless against any
liability for debts of the CONTRACTOR that were incurred within the Agreement in
providing the CLTS benefit package to the Member, excluding any Members liability for
copayments or Members liability for overpayment resulting from benefits paid pending
the result of a Fair Hearing. The CONTRACTORs Network Providers have no obligation to
continue to see Members for treatment if the Member fails to meet copayment obligations
except in emergency situations.
 6.2
    
    Cohort CategoriesThe State will pay the CONTRACTOR, in accordance with this Article by
Cohorts for Members for CLTS Covered Services according to Cohorts set
forth in Appendix D.6.3
    
    Year-One Risk Adjustment to Capitation Rates for NF LOC Members
 (A)
    
    General Provisions
 (1)
    
    For year one of this Agreement, the State may elect to risk adjust
the Capitation Rates for the mix of Members enrolled in the CONTRACTORs plan in
the NF LOC Cohorts across level of care (NF Resident, PCO, and 1915(c) waiver
service recipients). This provision will be a temporary feature of the CLTS
Program in the first year of the program and will be one-time only.
 (2)
    
    If the State elects to implement this Section (Year-One Risk
Adjustment to Capitation Rates for NF LOC Members), it will be accomplished using
the methodology described in this Section. The State may elect to implement this
feature for one or all of the NF LOC Cohorts.
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(3)
    
    The State will make effective any adjustments to the Capitation
Rates in the seventh (7th) month of the CONTRACTORs receiving
capitation payments for Members. Any adjustments determined under the terms of
this Section will remain in effect until June 30, 2009, based upon actual and
projected Membership.
 (4)
    
    The State will risk adjust Capitation Rates for the NF LOC Cohorts
based upon Risk Adjustment Factors (RAFs), as calculated by the States actuaries
from the PMPMs for each of the NF LOC populations (NF Resident, PCO, and 1915(c)
waiver service recipients) that comprise the NF LOC Cohorts.
 (5)
    
    The State will ensure that any and all adjustments to the
Capitation Rates for the NF LOC Cohorts meet the States test of budget
neutrality through the use of an algorithm to scale total Capitation Rate
payments for year one across both CONTRACTORS to previously-approved Capitation
Rates by CMS. In order to be budget neutral, the State shall recoup prior
overpayments from one MCO and adjust the other MCOs Capitation Rates to reflect
this recoupment.
 (6)
    
    The State shall immediately notify the CONTRACTOR of its intent to
invoke the provisions set forth in Section 6.3, but no later November 30, 2008.
 (B)
    
    Timing of Risk Adjusted Capitation Rates in Year One
 (1)
    
    The Capitation Rates for the NF LOC Cohorts will not be risk
adjusted for dates-of-service from the initial enrollment date through the end of
the first geographic roll-out period set forth in Section 3.3(F)(7).
 (2)
    
    For the months from January 1, 2009 through June 30, 2009, the
Capitation Rates will reflect a risk adjustment based on the methodology
described below.
 (C)
    
    NF LOC Cohorts Year One Risk Adjusted Capitation Rates for Januaryl 1, 2009 -
June 30, 2009. A Risk Adjusted Capitation Rate for the NF LOC Cohorts will take
effect in the final quarter of the first year of this Agreement. Based upon the States
calculations, this Risk-Adjusted Capitation Rate could be higher, lower, or the same as
the Capitation Rate paid to the CONTRACTOR for the months prior to January 1, 2009.
 (D)
    
    Risk Adjustment Factors. The State will use a Risk-Adjusted Factors
(RAFs) that are actuarially sound and reflect the relative cost differential in PMPMs
among Members of the NF LOC Cohorts, respectively, across NF LOC (NF Resident, PCO, and
1915(c) waiver service recipients). These RAFs are as follows:
 CLTS RISK ADJUSTMENT FACTORS (RAFs)
 Dual NF LOC
    
    Medicaid-OnlyNF LOC
    
    Cohort
    
    NF LOC CohortNF RAF
    
    
    1.23
    
    
    
    1.23PCO RAF
    
    
    0.80
    
    
    
    0.801915(c) RAF
    
    
    0.80
    
    
    
    0.80
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(E)
    
    Mix of Members. Prior to the beginning of the final quarter of the first
year of this Agreement, the State will establish the total mix of Members for the first
year for NF LOC Cohorts. This data will be used to calculate the Risk-Adjusted
Capitation Rates for the period from January 1, 2009 through June 30, 2009 under this
Section.
 (1)
    
    Cohort Mix A: First, the State will establish the mix of Members
for the period prior to January 1, 2009, based upon the actual mix of Members
from the initial enrollment date through the end of the first geographic roll-out
period set forth in Section 3.3(F)(7). This data will be compared to the
estimated mix of Members assumed when setting Capitation Rates paid to the
CONTRACTOR for the initial phase of the enrollment period of the first contract
year (i.e., the mix upon which the Capitation Rates from the initial enrollment
month through the end of the first geographic roll-out period set forth in
Section 3.3(F)(7).
 (2)
    
    Cohort Mix B: Second, the State will establish the mix of Members
for the period of January 1, 2009 through June 30, 2009, based upon the projected
mix of Members likely to enroll in the CONTRACTORs plan based upon the
experience to date and the total CLTS eligible Membership. This mix will be used
to set the Capitation Rates paid to the CONTRACTOR for the final three months of
the first contract year.
 (F)
    
    The State will pay the CONTRACTOR the Risk Adjusted Capitation Rate for
dates-of-service January 1, 2009 through June 30, 2009 of the first contract year.
 (G)
    
    The State will calculate a Risk Adjusted Capitation Rate for each Cohort in
accordance with the following methodology:
 (1)
    
    The State will establish a Risk-Adjusted Capitation Rate for each
Cohort based upon weighting two separate Capitation Rates (Capitation Rates A and
B) by the mix of the total Membership across time periods. That weighted
Capitation Rate shall be the new Capitation Rate paid to the CONTRACTOR for the
date-of-service period January 1, 2009 through June 30, 2009 of the first
contract year.
 (2)
    
    Capitation Rate A. The State will establish a new Capitation Rate
for the initial period through the end of the first geographic roll-out period
set forth in Section 3.3(F)(7) by multiplying: (1) the sum of the products of
multiplying the mix of Members based upon Cohort Mix A by the Risk Adjustment
Factor for each NF LOC, by (2) the Capitation Rate for this initial period of the
first year (Unadjusted Capitation Rate)
 Capitation Rate A = [(% NF * NF Resident RAF) + (%PCO * PCO RAF) + (%1915(c) recipients +
1915(c) RAF)] * Unadjusted Capitation Rate
 (3)
    
    Capitation Rate B. The State will establish a new Capitation Rate
for the period beginning January 1, 2009 through June 30, 2009, by multiplying:
(1) the sum of the products of multiplying the mix of Members based upon Cohort
Mix B by the Risk Adjustment Factor for each NF LOC, by (2) the Capitation Rate
for the initial period (i.e., Unadjusted Capitation Rate).
 Capitation Rate B = [(% NF * NF Resident RAF) + (%PCO * PCO RAF) + (%1915(c) recipients +
1915(c) RAF)] * Unadjusted Capitation Rate
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(4)
    
    Risk Adjusted Capitation Rate. The State will establish a
Risk-Adjusted Capitation Rate for the final quarter of the first year by weighing
Capitation Rates A and B for the relative mix of total member months between the
initial period and the projected final 6 months of the fiscal year.
 Risk Adjusted Capitation Rate = [(Capitation Rate A * %Cohort A Member Months) + (Capitation
Rate B * %Cohort B Member Months)}
 (H)
    
    The State will ensure that the Risk Adjusted Capitation Rate for the CONTRACTOR
meets the test of budget neutrality as required by CMS. The State reserves the right to
downwardly adjust the results of the methodology to establish Risk Adjusted Capitation
Rates across the CONTRACTORs Cohorts through the use of an algorithm specifically
designed to ensure that any and all adjustments to the Capitation Rates meet tests of
budget neutrality as required by CMS.
 (I)
    
    The States execution of the risk methodology, as set forth in this Section, is
subject to approval by CMS to grant a risk adjustment to the CONTRACTOR.
 6.4
    
    Payment Methodology
 (A)
    
    Capitation Rate Development
 (1)
    
    Actuarial Soundness. In determining Capitation Rates for
all Cohorts, as described in this Article, the State shall calculate
Actuarially-Sound Capitation Rates in accordance with all federal laws and
regulations for which the CONTRACTOR provides the CLTS benefits package. The
State shall make payments under capitated risk contracts, which are actuarially
sound. Capitation Rates shall be developed in accordance with generally accepted
actuarial principles and practices. Capitation Rates must be appropriate for the
populations to be covered, the Covered Services to be furnished under this
Agreement and be certified as meeting the foregoing requirements by actuaries.
The actuaries must meet the qualification standards established by the American
Academy of Actuaries and follow the practice standards established by the
Actuarial Standards Board. Accordingly, the States offer of all Capitation
Rates referred to in the attached schedule of this Agreement is contingent on
both certification by the States actuary for actuarial soundness and final
approval by CMS, prior to becoming effective for payment purposes. In the event
such certification of approval is not obtained for any of all Capitation Rates,
the State reserves the right to renegotiate or set these rates. The States
decision to renegotiate or set the rates under this provision is binding on the
CONTRACTOR.
 (2)
    
    FQHCs. In determining the Capitation Rate for each Cohort,
the State shall include for the CLTS benefit package provided by FQHCs, the
amount that would be paid by the HSD/MAD for such services on a fee-for-service
basis.
 (B)
    
    Capitation Payment Process and Terms of Services
 (1)
    
    Timing of Capitation Payments. The State will make
capitation payments to the CONTRACTOR on the first Friday of the enrollment month
for all Members enrolled in that month and for any retroactive enrollments being
made.
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(2)
    
    A Member can change from one Cohort to another due to a change in
eligibility and status. Any change in the Members eligibility and status will
occasion a change in the Members Cohort for which the CONTRACTOR is paid. The
capitation payment to the CONTRACTOR will be based on the Members Cohort on the
first day of the month that the NF LOC application is submitted on behalf of the
Member. This may result in a retroactive capitation payment not to exceed six
(6) months.
 (3)
    
    The State may recoup capitations paid previously for a Member if it
is determined that the Member was ineligible during that period or did not
receive the services in accordance with their service plan and assessed needs, or
that the Member moved out of a covered region, or expired.
 (4)
    
    Monthly Capitation Amounts. The State shall pay the
CONTRACTOR a monthly capitation amount for the provision of the CLTS benefit
package for all services except for those rendered at IHS or Tribal 638
facilities.
 (5)
    
    Payment Reconcilliations. The State shall have the
discretion to recoup capitation payments made by the State pursuant to the time
periods governed by this Agreement for the following circumstances:
 (a)
    
    Member incorrectly enrolled with more than one MCO;
 (b)
    
    Members who die prior to the Enrollment month for
which payment was made;
 (c)
    
    Members whom the State later determines were not
eligible for Medicaid during the enrollment month for which payment was
made;
 (d)
    
    In the event of an error which causes payment(s) to
the CONTRACTOR to be issued by the State, the State shall recoup the full
amount of the payment. Interest shall accrue at the statutory rate on any
amounts not paid and determined to be due after the thirtieth
(30th) day following the notice. Any process that automates
the recoupment procedures will be discussed in advance by the State and
the CONTRACTOR and documented in writing, prior to implementation of this
new process. The CONTRACTOR has the right to dispute any recoupment
action in accordance with this Agreement; and
 (e)
    
    For individuals who were enrolled in more than one
MCO, the MCO from whom the capitation payment is recouped shall have the
right to recoup incurred expenses from the MCO who retains the capitation
payments.
 (6)
    
    Retroactive Payments for Members Reinstated
 (a)
    
    If a Member loses eligibility for any reason and is
reinstated as eligible by the State before the end of the six (6) month
period as described in Section 3.3(J), the CONTRACTOR must accept a
capitation payment, made retroactively, for that month of eligibility and
assume financial responsibility for all Covered Services received by the
Member. The CONTRACTOR shall be paid a capitation rate at the appropriate
cohort rate for any period of retroactive coverage. Additionally, for any
period of retroactive coverage where the CONTRACTOR is responsible for
services for which prior authorization and/or utilization management
policies
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were unable to be enforced, payment to providers for Covered Services
will be made at the lesser of a negotiated rate or the Medicaid
fee-for-service rate.
 (b)
    
    The State must notify the CONTRACTOR of this
retroactive capitation payment by the last day of the month.
 (c)
    
    If this notification if not made by the last day of
the month, the CONTRACTOR may choose to refuse the retro capitation.
 6.5
    
    Supplemental Payments for Services to Native Americans
 (A)
    
    The State will pay the CONTRACTOR, on a quarterly basis, for the costs of
services of Native Americans provided at IHS and Tribal 638 facilities. This payment
shall be separate from the Capitation Rate process and be based upon the States
validation of data provided by the CONTRACTOR to the State.
 (B)
    
    The payment that the State makes to the CONTRACTOR on a quarterly basis shall
represent the States calculation of the reimbursement owed to the CONTRACTOR for
payments made to the IHS or Tribal 638 facilities for those services. Reimbursement for
these services is not included in the determination of Capitation Rates. If an IHS or
Tribal 638 provider delivers services to the CONTRACTORs Member who is Native American,
the CONTRACTOR shall reimburse the provider at the rate currently established for IHS
facilities for federally leased facilities by the Office of Management and Budget (OMB),
or, if the OMB rate does not apply, then the rate as developed by the State. OMB rates
are published annually in the federal register.
 (C)
    
    The State shall make the first payment to the CONTRACTOR within six (6) weeks of
the receipt of the CONTRACTORs validation of services paid to IHS or Tribal 638
facilities after the close of each quarter of providing services to Native Americans
under this Section.
 (D)
    
    The CONTRACTOR shall submit a quarterly report to the State, including claims
data, in a format specified by the State within thirty (30) calendar days of the end of
the quarter of their payment for services provided to Native Americans under this
Section.
 (E)
    
    The State shall make the final payment for the first contract year to the
CONTRACTOR after the second quarter of the following fiscal year, when nearly all claims
have been paid to prevent any under or over payment to the CONTRACTOR based on the
States calculation of reimbursement to the CONTRACTOR.
 6.6
    
    Administrative Costs
 (A)
    
    Administrative Structure
 (1)
    
    Ceiling on Administrative Spending. The State shall set a
ceiling on Administrative Spending under the terms of this Agreement. This
ceiling shall be negotiated by the parties and shall be set forth in the attached
Rate Sheet.
 (2)
    
    Report on Administrative Expenses. The CONTRACTOR will
submit to the State, within forty-five (45) calendar days of the end of the state
fiscal year, a report on all administrative expenses paid during the contract
period. Such data, including claims
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data, shall be submitted in the format specified by the State to determine if
the ceiling on administrative expenses has been exceeded by the CONTRACTOR.
 (3)
    
    Administrative Expenses. The following are the States
designated administrative expense functions:
 (a)
    
    network development and contracting;(b)
    
    direct provider contracting;(c)
    
    credentialing/re-credentialing;(d)
    
    information systems;(e)
    
    encounter data collection and submission;(f)
    
    claims processing for select contractors;(g)
    
    Consumer Advisory Board;(h)
    
    Member Services;(i)
    
    training and education for providers and consumers;(j)
    
    financial reporting;(k)
    
    licenses;(l)
    
    taxes;(m)
    
    plant expense;(n)
    
    staff travel;(o)
    
    legal and risk management;(p)
    
    recruiting and staff training;(q)
    
    salaries and benefits;(r)
    
    non-medical supplies;(s)
    
    non-medical purchase service;(t)
    
    depreciation and amortization;(u)
    
    audits;(v)
    
    grievances and appeals;
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(w)
    
    capital outlay;(x)
    
    reporting and data requirements;(y)
    
    compliance;(z)
    
    profit;(aa)
    
    surveys;(bb)
    
    Quality Assurance;(cc)
    
    QI/QM;(dd)
    
    marketing and outreach;(ee)
    
    criminal background checks;(ff)
    
    Nurse Aide Training;
 (gg)
    
    Insurance premiums and associated costs for insurance
coverage other than reinsurance; and(hh)
    
    postage costs.
 (4)
    
    Renegotiation. Upon mutual agreement of the parties, this
requirement may be renegotiated pursuant to Article 12 due to revision of
governmental or regulatory costs, taxes, or fees.
 (5)
    
    Special Mention of Certain Health Expenses. The State
agrees that payments made by the CONTRACTOR to providers, including but not
limited to payments relating to costs incurred by delegated providers in
furnishing Covered Services and payments made through a provider quality
incentive program are to be categorized as medical health expenses or services
under this Agreement and are properly included by the CONTRACTOR in meeting the
requirement that no less than the specified percentage of revenues are expended
on medical health services under this Agreement. The CONTRACTOR agrees that any
provider quality incentive program will be submitted to the State for approval
and will utilize performance measures designed to provide an incentive to the
CONTRACTORs provider network to improve quality, access, and satisfaction for
Members.
 6.7
    
    Special Payment RequirementsThis Section lists special payment requirements by provider type:
 (A)
    
    Reimbursement of Federally Qualified Health Centers (FQHCs)FQHCs are reimbursed at one hundred percent (100%) of reasonable cost, as determined
by the State or federal government, under a Medicaid fee-for-service or managed care
program. The FQHC can waive its right to reasonable cost and elect to receive the
rate negotiated with the
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CONTRACTOR. During the course of the contract negotiations with the CONTRACTOR, the
FQHC shall state explicitly that it elects to receive one hundred percent (100%) of
reasonable costs or waive this requirement.
 If the FQHC does not waive its right to receive reasonable costs, the CONTRACTOR shall
be required to reimburse the FQHC at the Prospective Payment System rates. The
Prospective Payment rate meets the CONTRACTORs responsibility toward the States
obligation to reimburse FQHCs at 100% of reasonable costs as determined by the States
external audit agenty.The FQHC shall report annually to the States audit agent the reimbursement received
from the CONTRACTOR. The States audit agent will perform a reconciliation annually
based upon FQHC revenue and encounters. The States audit agent will submit an
Accounting Transaction Request (ATR) to the State to initiate additional funding
required to meet the 100% threshold or request recoupment of payments in excess of the
100% threshold.(B)
    
    Reimbursement for Family Planning ServicesThe CONTRACTOR shall reimburse Non-Network family planning providers for provision of
services to the CONTRACTORs Members at a rate, which at a minimum equals the
applicable Medicaid fee-for-service rate appropriate to the provider type.(C)
    
    Reimbursement for Women in the Third-Trimester of PregnancyIf a pregnant Member in the third trimester of pregnancy has an established
relationship with an obstetrical provider and desires to continue that relationship,
and the provider is a Non-Network Provider, the CONTRACTOR shall reimburse the
Non-Network Provider at the applicable Medicaid fee-for-service rate appropriate to
the provider type.(D)
    
    Reimbursement for State Operated Long-Term Care FacilitiesFor year one of this Agreement, the CONTRACTOR shall pay the DOH for Members residing
in the States Long-Term Care Facilities at no less than the current charge paid by
Medicaid fee-for-service. For year two and remaining years of this Agreement, the
CONTRACTOR shall pay DOH a negotiated rate.(E)
    
    Other Special Payment RequirementsIn the event that the State obtains additional funding identified for increased
reimbursement to specific service providers, the CONTRACTOR agrees that it will pass
on all such additional funding less applicable taxes following the receipt of the
additional funding by CONTRACTOR from the State. The CONTRACTOR shall make such
payments only to those types of service providers identified by the State in writing
and who are Network Providers, or through a delegated arrangement, with the
CONTRACTOR. The CONTRACTOR and the State agree that the CONTRACTORs obligation under
this Section to pass through any additional funding will require at least thirty (30)
days prior written notice. The State and CONTRACTOR agree that no payments will be
required to be made pursuant to this Section until the State has provided written
approval of the payment process to be utilized by the CONTRACTOR to ensure that the
process will meet the States audit requirements. The State reserves the right to
direct payments to providers if the CONTRACTOR fails to comply with the pass-through
requirements. The State
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and the CONTRACTOR shall develop a mechanism to report outcomes associated with the
pass-through of funds.
 (F)
    
    Compensation For UM ActivitiesThe CONTRACTOR shall ensure that, consistent with 42 C.F.R. §438.6(h) and §422.08,
compensation to individuals or entities that conduct UM activities is not structured
so as to provide incentives for the individual or entity to deny, limit, or
discontinue services to any Member.(G)
    
    Special Circumstances for Pharmacy ReimbursementPharmacy services are reimbursed at the lower of an estimated acquisition cost, the
negotiated contract rate for such services, or the Network Providers usual and
customary charge. The acquisition cost is estimated as the lower of the Average
Wholesale Price (AWP) minus fourteen percent (14%), the federal Maximum Allowable Cost
(MAC) usually referred to as the Federal Upper Limit (FUL), or a State Allowed Cost
(SAC).The CONTACTOR may determine its formula for estimating acquisition cost and
establishing pharmacy reimbursement. The CONTRACTOR must comply with the provisions
of NMSA 1978, §27-2-16(B).The CONTRACTOR is not required to cover all multi-source generic over-the-counter
items. Coverage of over-the-counter items may be restricted in instances for which a
practitioner has written a prescription and for which the item is an economical or
preferred therapeutic alternative to prescription drug items. The CONTRACTOR shall:
 (1)
    
    cover brand name drugs and drug items not on the CONTRACTORs
formulary or PDL when determined to be Medically Necessary by the CONTRACTOR,
where an appropriate alternative drug is not on the CONTRACTORs formulary, or
through a Fair Hearing process;
 (2)
    
    include on the CONTRACTORs formulary or PDL all multi-source
generic drug items with the exception of items used for cosmetic purposes, items
consisting of more than one therapeutic ingredient, anti-obesity items, items
which are not Medically Necessary, and cough, cold, and allergy medications.
This requirement does not preclude a CONTRACTOR from requiring authorization
prior to dispensing a multi-source generic item;
 (3)
    
    cover Plan B as an over-the-counter drug for up to six (6) doses in
a calendar year, and not require a physicians signature; and
 (4)
    
    reimburse Family Planning Clinics, School-Based Health Clinics, and
Department of Health Public Health Clinics for oral contraceptive agents and Plan
B when dispensed to Members and billed using HCPC codes and CMS 1500 forms.
 The CONTRACTOR shall make good faith efforts to subcontract with Pharmacy providers
that offer Medicare Part D.
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(H)
    
    Provider Fee Increases. During the term of this Agreement, additional
money may be made available by the State for provider fee increases. These increases
may be for specific services, specific provider types, or a general fee increase for all
providers. The CONTRACTOR is required to pay these fee increases as directed by the
State within the applicable time period. Failure to comply with this Section may result
in sanctions set forth in Article 8.2.
 6.8
    
    Reimbursement for Emergency Service
 (A)
    
    The CONTRACTOR shall ensure that acute general hospitals are reimbursed for
Emergency Services which are provided pursuant to federal mandates, such as the
anti-dumping law in the Omnibus Budget Reconciliation Act of 1989, PL 101-239 and 42
U.S.C. §1395(dd) (Section 1867 of the Social Security Act).
 (B)
    
    The CONTRACTOR may not refuse to cover Emergency Services based on an emergency
room provider, hospital or fiscal agent not notifying the Members PCP, MCO, or
applicable state agency of the Members screening and treatment within ten (10) calendar
days of presentation for Emergency Services. If the screening examination leads to a
clinical determination by the examining physician that an actual emergency medical
condition exists, the CONTRACTOR shall pay for both the services involved in the
screening examination and the services required to stabilize the Member. The Member who
has an emergency medical condition may not be held liable for payment of subsequent
screening and treatment needed to diagnose the specific condition or stabilize the
Member as provided in 42 C.F.R. §438.114(d).
 (C)
    
    The CONTRACTOR is required to pay for all Emergency Services and
post-stabilization care services that are medically necessary until the emergency
medical condition is stabilized and maintained such that within reasonable medical
probability, no material deterioration of the Members condition is likely to result
from or occur during discharge of the Member or transfer of the Member to another
facility. The attending emergency physician, or the provider actually treating the
Member, is responsible for determining when the Member is sufficiently stabilized for
transfer or discharge, and that determination is binding on the CONTRACTOR as
responsible for coverage and payments pursuant to 42 C.F.R. §438.114.
 (D)
    
    If the screening examination leads to a clinical determination by the examining
physician that an actual emergency medical condition does not exist, then the
determining factor for payment liability is whether the Member had acute symptoms of
sufficient severity at the time of presentation. In these cases, the CONTRACTOR shall
review the presenting symptoms of the Member and shall pay for all services involved in
the screening examination where the present symptoms (including severe pain) were of
sufficient severity to have warranted emergency attention under the prudent layperson
standard. If the Member believes that a claim for Emergency Services has been
inappropriately denied by the CONTRACTOR, the Member may seek recourse through the
CONTRACTOR or the States appeal process.
 (E)
    
    When the Members PCP or other CONTRACTOR representative instructs the Member to
seek emergency care in network or out of network, the CONTRACTOR is responsible for
payment at least at the negotiated network rate or for out of network providers, the
Medicaid Fee-for-Service Fee Schedule, for the medical screening examination and for
other medically necessary Emergency Services intended to stabilize the Member without
regard to whether the Member meets the prudent layperson standard.
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(F)
    
    Any provider of Emergency Services that does not have in effect a contract with
an MCO that establishes payment amounts for services furnished to a beneficiary enrolled
in the MCOs CLTS program must accept as payment in full no more than the amounts (less
any payments for indirect costs of medical education and direct costs of graduate
medical education) that it could collect if the beneficiary received medical assistance
under this title other than through enrollment in such an MCO. In a State where rates
paid to hospitals under the State Plan are negotiated by contract and not publicly
released, the payment amount applicable under this subparagraph shall be the average
contract rate that would apply under the State Plan for general acute care hospitals or
the average contract rate that would apply under such plan for tertiary hospitals.
 6.9
    
    Assignment of Responsibility for Member Care
 (A)
    
    The State is responsible for payment of all inpatient facility and professional
services provided from date of admission until the date of discharge, if a Member is
hospitalized prior to the date of enrollment.
 (B)
    
    If the Member is hospitalized at the time of disenrollment from CLTS or upon an
approved switch from one MCO to another, the CONTRACTOR shall be responsible for payment
for all covered inpatient facility and professional services provided within a licensed
acute care facility, or a non-psychiatric specialty unit or hospitals designated by the
New Mexico Department of Health. The payer at date of admission (MCO or FFS) remains
responsible for services until the date of discharge. Services provided within a
psychiatric unit of an acute care hospital are the responsibility of the SE and are
excluded under this Agreement.
 (1)
    
    For purposes of this Agreement:
 (a)
    
    When a Member is moved from or to a Prospective
Payment System (PPS) exempt unit within an acute care hospital, the move
is considered a discharge.
 (b)
    
    When a Member is moved from or to a specialty
hospital as designated by DOH or HSD/MAD, the move is considered a
discharge.
 (c)
    
    When a Member is moved from or to a PPS exempt
hospital, the moved is considered a discharge.
 (d)
    
    When a Member leaves the acute care hospital setting
to a home/community setting, the move is considered a discharge.
 (e)
    
    When a Member leaves the acute care hospital setting
to an institutional setting, the discharge date is based upon approval
of the abstract by the State or its designee.
 NOTE: It is not a discharge when a Member is moved from one acute care
facility to another acute care facility, including out-of-state acute care
facilities.
 (2)
    
    If a Member is hospitalized and is disenrolled from Medicaid due to
a loss of Medicaid coverage, the MCO or FFS, respectively, is only financially
liable for the inpatient hospitalization and associated professional services
until such time the individual is determined to be ineligible for Medicaid.
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(3)
    
    If a Member is in a nursing home at the time of disenrollment (not
including loss of Medicaid eligibility), the CONTRACTOR shall be responsible for
payment of all Covered Services for a period not longer than the last day of the
month in which the Member is disenrolled.
 6.10
    
    Coordination of Benefits
 (A)
    
    On a periodic basis, the State shall provide the CONTRACTOR with coordination of
benefits information for Members. The CONTRACTOR shall:
 (1)
    
    not refuse or reduce Covered Services under this Agreement solely
due to the existence of similar benefits provided under other health care
contracts;(2)
    
    have the sole right of subrogation as set forth in Article 3.11(C);
 (3)
    
    notify the State as set forth below when the CONTACTOR learns that
a Member has TPL (Third Party Liability) for medical care (when it was not
identified on the enrollment roster):
 (a)
    
    within fifteen (15) business days when a Member is
verified as having dual coverage under its MCO; and
 (b)
    
    within sixty (60) calendar days when a Member is
verified as having coverage with any other MCO or health carrier.
 (4)
    
    not charge members for services provided for under the terms of
this Agreement, except as set forth in the HSD/MAD Provider Policy Manual or NMAC
8.302.3, ACCEPTANCE OF RECIPIENT OR THIRD PARTY PAYMENTS;
 (5)
    
    deny payments provided for under this Agreement for new Members
when, and for so long as, payment for those Members is denied under 42 C.F.R.
§438, Subpart I; and
 (6)
    
    communicate and ensure compliance with the requirements of Article
6.6(A) by subcontractors that provide services under the terms of this Agreement.
 (B)
    
    Except as provided in Section 6.6(C), in those instances where a duplicate
payment is identified either by the CONTRACTOR, or by the State, the State retains the
ability to recoup these payments within the time periods allowed by law.
 (C)
    
    For HSD/MAD payments to the CONTRACTOR that are based on data submitted by the
CONTRACTOR, the CONTRACTOR shall certify the data pursuant to 42 C.F.R. §438.606. The
data that shall be certified includes, but is not limited to, all documents specified by
the State, enrollment information, encounter data, and other information contained in
this Agreement or the RFP. The certification shall attest, based on best knowledge,
information and belief, as to the accuracy, completeness and truthfulness of the
documentation and data. The CONTRACTOR shall submit the certification concurrently with
the certified data and documents. The data and documents the CONTRACTOR submits to the
State, shall be certified by one of the following:
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(1)
    
    the CONTRACTORs Chief Executive Officer;(2)
    
    the CONTRACTORs Chief Financial Officer; or
 (3)
    
    an individual who has been delegated authority to sign for, and who
reports directly to, the CONTRACTORs Chief Executive Officer or Chief Financial
Officer.
 ARTICLE 7  STATE CONTRACT ADMINISTRATOR
 7.1
    
    The Contract Administrator is, and his/her successor shall be, designated by the Secretary of
HSD in consultation with the Secretary of ALTSD. The State shall notify the CONTRACTOR of any
changes in the identity of the Contract Administrator. The Contract Administrator is
empowered and authorized as the agent of the State to represent HSD and ALTSD in all matters
related to this Agreement except those reserved to other State personnel by this Agreement.
Notwithstanding the above, the Contract Administrator does not have the authority to amend the
terms and conditions of this Agreement. All events, problems, concerns or requests affecting
this Agreement shall be reported by the CONTRACTOR to the Contract Administrator.
 ARTICLE 8   ENFORCEMENT
 8.1
    
    The parties acknowledge and agree that efficient implementation and operation of the CLTS
Program is enhanced through a cooperative relationship between the parties. The State and the
CONTRACTOR agree to first attempt to resolve any dispute involving the parties respective
performance through good faith informal negotiations. To that end, the State shall stress
communication, notice and corrective action as the preferred method for initiating action
related to the CONTRACTORs performance hereunto; provided that nothing in this Section shall
preclude the State from initiating the sanctions set forth in Article 8 if damages to the
State and the CONTRACTORs Members cannot be avoided or cured through the informal
negotiations contemplated hereunder.
 8.2
    
    State Sanctions.
 (A)
    
    Unless otherwise required by law, the level or extent of sanctions shall be based
on the frequency or pattern of conduct, or the severity or degree of harm posed to (or
incurred by) Members or to the integrity of the Medicaid program.
 (B)
    
    If the State determines, after notice and opportunity by the CONTRACTOR to be
heard in accordance with Article 15, that the CONTRACTOR or any agent or employee of the
CONTRACTOR, or any persons with an ownership interest in the CONTRACTOR, or any related
party of the CONTRACTOR, has or have failed to comply with any applicable law,
regulation, term of this Agreement, policy, standard, rule, or for other good cause, the
State may impose any or all of the following in accordance with applicable law.
 (1)
    
    Plans of Correction. The CONTRACTOR shall be required to
provide to the State, within fourteen (14) days, a plan of correction to remedy
any defect in its performance.
 (2)
    
    Directed Plans of Correction. The CONTRACTOR shall be
required to provide to the State, within fourteen (14) days, a response to the
directed plan of correction as directed by the State.
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(3)
    
    Civil or Administrative Monetary Penalties: The State may
impose upon the CONTRACTOR civil or administrative monetary penalties to the
extent authorized by Federal or State law.
 (a)
    
    the State retains the right to apply progressively
strict sanctions against the CONTRACTOR, including an assessment of a
monetary penalty against the CONTRACTOR, for failure to perform in any
contract areas.
 (b)
    
    Unless otherwise required by law, the level or extent
of sanctions shall be based on the frequency or pattern of conduct, or the
severity or degree of harm posed to or incurred by Members or to the
integrity of the CLTS program. The State shall impose liquidated damages
consistent with this Agreement where appropriate, the State will seek
corrective action of any defect in the CONTRACTORs performance prior to
resorting to financial penaltiies.
 (c)
    
    The limit on, or specific amount of, civil monetary
penalties that the State may impose upon the CONTRACTOR varies, depending
upon the nature and severity of the CONTRACTORS action or failure to act,
as specified below:
 (i)
    
    a maximum of twenty-five thousand dollars
($25,000) for each of the following determinations: failure to
provide medically necessary services; misrepresentation or false
statements to Members, potential Members, or health care
provider(s); or failure to comply with physician incentive plan
requirements and marketing violations;
 (ii)
    
    a maximum of one hundred thousand dollars
($100,000) for each of the following determinations: for acts of
discrimination against Members or for material misrepresentation or
false statements to the State, or CMS;
 (iii)
    
    a maximum of fifteen thousand dollars
($15,000) for each Member the State determines was not enrolled, or
was not reenrolled, or whose enrollment was terminated because of a
discriminatory practice. This is subject to an overall limit of one
hundred thousand dollars ($100,000) under (ii) above; and
 (iv)
    
    a maximum of twenty-five thousand dollars
($25,000) or double the amount of excess charges, whichever is
greater, for premiums or charges in excess of the amount permitted
under the Medicaid program. The State will deduct from the penalty
the amount of overcharge and return it to the affected Member(s).
 (d)
    
    Any withholding of capitation payments in the form of
a penalty assessment does not constitute just cause for the CONTRACTOR to
interrupt services provided to Members.
 (e)
    
    Any withholding of monthly capitation payments in the
form of a penalty assessment may not exceed five percent (5%) of the
entire monthly capitation payment made to the CONTRACTOR.
 (f)
    
    All other administrative, contractual or legal
remedies available to the State shall
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be employed in the event that the CONTRACTOR violates or breaches the
terms of the Agreement.
 (4)
    
    Adjustment of Automated Assignment Formula. The State may
selectively assign members who have not selected a CONTRACTOR
to an alternative CONTRACTOR in response to the CONTRACTORs failure to fulfill
its duties.
 (5)
    
    Suspension of New Enrollment. The State may suspend new
enrollment to the CONTRACTOR.
 (6)
    
    Appointment of a State Monitor. Should the State be
required to appoint a State Monitor to assure the CONTRACTORs performance, the
CONTRACTOR shall bear the reasonable cost of the State intervention.
 (7)
    
    Payment Denials. The State may deny payment for all
Members or deny payment for new Members.
 (8)
    
    Rescission. The State may rescind marketing consent and
require that the CONTRACTOR cease any and all marketing efforts.
 (9)
    
    Actual Damages. The State may assess to the CONTRACTOR
actual damages to the State or its Members resulting from the CONTRACTORs
non-performance of its obligations.
 (10)
    
    Liquidated Damages. The State may pursue liquidated
damages in an amount equal to the costs of obtaining alternative health benefits
to the Member in the event of the CONTRACTORS non-performance. The damages
shall include the difference in the capitated rates that would have been paid to
the CONTRACTOR and the rates paid to the replacement health plan. The State may
withhold payment to the CONTRACTOR for liquidated damages until such damages are
paid in full.
 (11)
    
    Removal. The State may remove Members with third-party
coverage from enrollment with the CONTRACTOR.(12)
    
    Temporary Management.
 (a)
    
    Optional imposition of sanction. The State may
impose temporary management to oversee the operations of the CONTRACTOR
upon a finding by the State that there is continued egregious behavior by
the CONTRACTOR, including but not limited to, behavior that is described
in 42 CFR Section 438.700, or that is contrary to any requirements of 42
USC, Sections 42 USC 1396b (m) or 1396u-2; there is substantial risk to
Members health; or the sanction is necessary to ensure the health of the
CONTRACTORs Members while improvement is made to remedy violations under
42 CFR Section 438.700; or until there is an orderly termination or
reorganization of the CONTRACTOR.
 (b)
    
    The CONTRACTOR does not have the right to a
predetermination hearing prior to the appointment of temporary management
if the conditions set forth in 8.2(B)(12)(a) are met;
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(c)
    
    Required imposition of sanction. The State shall
impose temporary management (regardless of any other sanction that may be
imposed) if it finds that the CONTRACTOR has repeatedly failed to meet
substantive requirements in 42 USC §§ 1396b (m) or 1396u-2 or 42 C.F.R
438, Subpart I (Sanctions).
 (d)
    
    Hearing. The State shall not delay imposition of
temporary management to provide a hearing before imposing this sanction.
 (e)
    
    Duration of Sanction. The State shall not terminate
temporary management until it determines that the CONTRACTOR can ensure
that the sanctioned behavior will not recur.
 (13)
    
    Terminate Enrollment. The State shall grant Members the
right to terminate enrollment without cause as described in 42 C.F.R. §438.702
(a) (3), and shall notify the affected members of their right to terminate
enrollment.
 (14)
    
    Intermediate Sanctions. The State may issue an
intermediate sanction in the form of administrative order requiring the
CONTRACTOR to cease or modify any specified conduct or practice engaged in by it
or its employees, subcontractors or agents to fulfill its contractual obligations
in the manner specified in the order; to provide Covered Services that have been
denied or take steps to provide or arrange for the provision of any services that
it has agreed to or is otherwise obligated to make available.
 (a)
    
    Basis for imposition of sanctions. The State will
impose the foregoing sanctions if the State determines that the CONTRACTOR
acts or fails to act as follows:
 (i)
    
    fails substantially to provide Medically
Necessary services and items that the CONTRACTOR is required to
provide, under law or under this Agreement with the State, to a
Member;
 (ii)
    
    imposes on Members premiums or charges
that are in excess of the premiums or charges permitted under the
CLTS program;
 (iii)
    
    acts to discriminate among Members on
the basis of their health status or need for health care services.
This includes termination of enrollment or refusal to reenroll a
Member, except as permitted under this Agreement, or any practice
that would reasonably be expected to discourage enrollment by
Members whose medical condition or history indicate probable need
for substantial future medical services;
 (iv)
    
    intentionally misrepresents or falsifies
information that it furnishes to the State, or CMS;
 (v)
    
    intentionally misrepresents or falsifies
information that it furnishes to a Member, potential Member, or
health care provider;
 (vi)
    
    fails to comply with Federal requirements
for physician incentive plans, including disclosures;
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(vii)
    
    has distributed directly, or becomes
aware of and fails to make efforts to correct material distributed
indirectly through any agent or independent subcontractor, marketing
materials that have not been approved by HSD/MAD or ALTSD or that
contain false or materially misleading information; or(viii)
    
    fails to perform a material part of this Agreement.
 (b)
    
    The States determination of any of the above may be
based on findings from onsite reviews; surveys or audits; member or other
complaints; financial status; or any other source.
 (c)
    
    The State retains authority to impose additional
sanctions under state statutes or state regulations that address areas of
noncompliance specified in 42 C.F.R. § 438.700, as well as additional
areas of noncompliance.
 (15)
    
    Suspension: Unless the State determines that this
Agreement shall remain in full force and effect to meet requirements imposed or
needs of the State to fulfill obligations under any other law, rule, regulation,
agreement or compact of the State of New Mexico or the State, then, in addition
to the foregoing provisions, this Agreement may be suspended by the parties in
the following manner by written Agreement of the parties; and/or
 (16)
    
    Termination. The State has the authority to terminate the
contract and enroll the CONTRACTORS Members in another MCO or other MCOs, or
provide Covered Services through other options included in the State plan, if the
State determines that the CONTRACTOR has failed to do either of the following:
 (a)
    
    carry out the substantive terms of this Agreement; or
 (b)
    
    meet applicable requirements in Sections 1932, 1903
(m), and 1905(t) of the Social Security Act.
 (17)
    
    Notice of Sanction. Except as provided in subsection (12)
of this Article regarding Temporary Management, before imposing any of the
intermediate sanctions specified, the State must give the CONTRACTOR timely
written notice that explains the basis and nature of the sanction and any other
due process protections that the State elects to provide.
 (a)
    
    Pre-termination hearing: Before terminating this
Agreement, the State must provide the CONTRACTOR a 

pre-termination hearing
within thirty (30) calendar days after written notice, which consist of
the following procedures;
 (i)
    
    the State shall give the CONTRACTOR
written notice of its intent to terminate, the reason for the
termination, and the time and place of the hearing;
 (ii)
    
    after the hearing, the State shall give
the CONTRACTOR written notice of the decision affirming or reversing
the proposed-termination of the contract and, for an affirming
decision, the effective date of termination;
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(iii)
    
    for an affirming decision, give
CONTRACTORs Members notice of the termination and information,
consistent with their options for receiving Covered Services
following the effective date of termination; and
 (iv)
    
    the pre-termination hearing procedures
shall proceed according to the Dispute Procedures of this Agreement.
 (b)
    
    HSD/MAD will give the CMS Regional Office written
notice whenever it imposes or lifts a sanction for one of the violations
listed herein. The notice will be given no later than thirty (30) calendar
days after the State imposes or lifts a sanction and must specify the
affected CONTRACTOR, the kind of sanction, and the reason for the States
decision to impose or lift the sanction.
 8.3
    
    Federal Sanctions
 (A)
    
    Section 1903 (m)(5)(A) and (B) of the Social Security Act vests the Secretary of
Health and Human Services with the authority to deny Medicaid payments to a health plan
for Members who enroll after the date on which the health plan has been found to have
committed one of the violations set forth in the Agreement. State payments for the
CONTRACTORs Members are automatically denied whenever, and for so long as, Federal
payment for such Members has been denied as a result of the commission of such
violations and in accordance with the requirements of 42 C.F.R. §438.730. The following
violations can trigger denial of payment pursuant to §1903(m)(5) of the Social Security
Act:
 (1)
    
    substantial failure to provide required Medically Necessary items
or necessary social services when the failure has adversely affected or has
substantial likelihood of adversely affecting a Member;
 (2)
    
    imposition of premiums on CONTRACTORs Members in excess of any
permitted premium;
 (3)
    
    discrimination among Members with respect to enrollment,
re-enrollment, or disenrollment on the basis of Members health status or
requirements for health care services;(4)
    
    misrepresentation or falsification of certain information; or
 (5)
    
    failure to cover emergency services under §1932(b)(2) of the Social
Security Act when the failure affects or has a substantial likelihood of
adversely affecting a Member.
 (B)
    
    The State may also deny payment if the State learns that a CONTRACTOR
subcontracts with an individual provider, an entity, or an entity with an individual who
is an officer, director, agent or manager or person with more than five percent (5%) of
beneficial ownership of an entitys equity, that has been convicted of crimes specified
in the §1128 of the Social Security Act, or who has a contractual relationship to
provide services hereunder with an entity convicted of a crime specified in §1128.
 (C)
    
    The State shall notify the Secretary of Health and Human Services of
noncompliance with the provisions of this Section. The State may allow continuance of
the Agreement unless the Secretary directs otherwise but may not renew or otherwise
extend the duration of the existing
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Agreement with the CONTRACTOR unless the Secretary provides to the State and Congress
a written statement describing the compelling reasons that exist for renewing and
extending the Agreement.
 (D)
    
    This Section is subject to the Non-exclusivity of Remedy language below.
 ARTICLE 9  TERMINATION
 9.1
    
    All terminations shall be effective at the end of a month, unless otherwise specified in this
Article. This Agreement may be terminated under the following circumstances:
 (A)
    
    by mutual written agreement of the State, and the CONTRACTOR upon such terms and
conditions as they may agree;
 (B)
    
    by either party for convenience, upon not less than one hundred and eighty (180)
calendar days written notice to all other parties to this Agreement;
 (C)
    
    this Agreement shall terminate on the Agreement termination date. The CONTRACTOR
shall be paid solely for services provided prior to the termination date. The
CONTRACTOR is obligated to pay all claims for all dates of service prior to the
termination date. In the event of the Agreement termination date or if the CONTRACTOR
terminates this Agreement prior to the Agreement termination date, and, if a Member is
hospitalized at the time of termination, the CONTRACTOR shall be responsible for payment
of all covered inpatient facility and professional services from the date of admission
to the date of discharge. Similarly, in the event of the Agreement termination date or
if the CONTRACTOR terminates this Agreement prior to the Agreement termination date and
a Member is in a nursing home at the time of termination, the CONTRACTOR shall be
responsible for payment of all Covered Services from the date of admission up to six (6)
months. In the event that the State terminates this Agreement prior to the agreement
termination date and a Member is hospitalized at the time of termination, the CONTRACTOR
shall be responsible for payment of all covered inpatient facility and professional
services from the date of admission to sixty (60) calendar days after the effective date
of termination. Similarly, in the event that the State terminates this Agreement prior
to the Agreement termination date, and a Member is in a nursing home at the time of the
effective date of termination the CONTRACTOR shall be responsible for payment of all
Covered Services until sixty (60) calendar days after the effective date of termination
or the time the nature of the Members care ceases to be sub acute or skilled nursing
care, whichever occurs first. Payment to the CONTRACTOR based upon termination of this
Agreement is set forth in Article 11.5.
 (D)
    
    by the State for cause upon failure of the CONTRACTOR to materially comply with
the terms and conditions of this Agreement. The State shall give the CONTRACTOR written
notice specifying the CONTRACTORS failure to comply. The CONTRACTOR shall correct the
failure within thirty (30) days or begin in good faith to correct the failure and
thereafter proceed diligently to complete or cure the failure. If within thirty (30)
days the CONTRACTOR has not initiated or completed corrective action, the State may
serve written notice stating the date of termination and work stoppage arrangements.
 (E)
    
    by the State, if required by modification, change, or interpretation in State or
Federal law or CMS waiver terms, because of court order, or because of insufficient
funding from the Federal or State government(s), if Federal or State appropriations for
Medicaid managed care are not obtained, or are withdrawn, reduced, or limited, or if
Medicaid managed care expenditures are
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greater than anticipated such that funds are insufficient to allow for the purchase of
services as required by this Agreement. The States decision as to whether sufficient
funds are available shall be accepted by the CONTRACTOR and shall be final. If the
State proposes an amendment to the Agreement to unilaterally reduce funding, the
CONTRACTOR shall have the option to terminate this Agreement or to agree to the
reduced funding, within thirty (30) calendar days of receipt of the proposed
amendment;
 (F)
    
    by the State, in the event of default by the CONTRACTOR, which is defined as the
inability of the CONTRACTOR to provide services described in this Agreement or the
CONTRACTORS insolvency. With the exception of termination due to insolvency, the
CONTRACTOR shall be given thirty (30) calendar days to cure any such default, unless
such opportunity would result in immediate harm to Members or the improper diversion of
CLTS program funds;
 (G)
    
    by the State, in the event of notification by the Public Regulation Commission or
other applicable regulatory body that the certificate of authority under which the
CONTRACTOR operates has been revoked, or that it has expired and shall not be renewed;
 (H)
    
    by the State, in the event of notification that the owners or managers of the
CONTRACTOR, or other entities with substantial contractual relationships with the
CONTRACTOR, have been convicted of Medicare or Medicaid fraud or abuse or received
certain sanctions as specified in §1128 of the Social Security Act;
 (I)
    
    by the State, in the event it determines that the health or welfare of
CONTRACTORs Members is in jeopardy should the Agreement continue. For purposes of this
paragraph, termination of the Agreement requires a finding by the State that a
substantial number of Members face the threat of immediate and serious harm;
 (J)
    
    by the State, in the event of the CONTRACTORS failure to comply with the
composition of enrollment requirement contained in 42 C.F.R. §434.26 and the Scope of
Work. The CONTRACTOR shall be given fourteen (14) calendar days to cure any such
enrollment composition requirement, unless such opportunity would violate any federal
law or regulation;
 (K)
    
    by the State in the event a petition for bankruptcy is filed by or against the
CONTRACTOR;
 (L)
    
    by the State if the CONTRACTOR fails substantially to provide Medically Necessary
items and services that are required under this Agreement;
 (M)
    
    by the State, if the CONTRACTOR discriminates among Members on the basis of their
health status or requirements for Covered Services, including expulsion or refusal to
reenroll a Member, except as permitted by this Agreement and Federal law or regulation,
or engages in any practice that would reasonably be expected to have the effect of
denying or discouraging enrollment with the CONTRACTOR by the eligible Member or by
Members whose medical condition or history indicates a need for substantial future
medical services;
 (N)
    
    by the State, if the CONTRACTOR intentionally misrepresents or falsifies
information that is furnished to the Secretary of Health and Human Services, the State,
or Members, potential Members or health care providers under the Social Security Act or
pursuant to this Agreement;
 (O)
    
    by the State, if the CONTRACTOR fails to comply with applicable physician
incentive prohibitions of §1903(m)(2)(A)(x) of the Social Security Act;
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(P)
    
    by the CONTRACTOR, on at least sixty (60) calendar days prior written notice, in
the event the State fails to pay any amount due the CONTRACTOR hereunder within thirty
(30) calendar days of the date such payments are due;
 (Q)
    
    by the CONTRACTOR, on at least sixty (60) calendar days prior written notice, in
the event that the State is unable to make future payments of undisputed capitation
payments due to a lack of a state budget or legislative appropriation; and
 (R)
    
    by any party, upon ninety (90) calendar days written notice, in the event of a
material change in the Medicaid managed care program, regardless of the cause of or
reason for such change, if the parties after negotiating in good faith are unable to
agree on the terms of an amendment to incorporate such change.
 9.2.
    
    If the State terminates this Agreement pursuant to this Article and unless otherwise
specified in this Article, the State shall provide the CONTRACTOR written notice of such
termination at least sixty (60) calendar days prior to the effective date of the termination.
If the State determines a reduction in the scope of work is necessary, it shall notify the
CONTRACTOR and proceed to amend this Agreement pursuant to its provisions.9.3
    
    By termination pursuant to this Article, no party may nullify obligations already incurred
for performance of services prior to the date of notice or, unless specifically stated in the
notice, required to be performed through the effective date of termination. Any agreement or
notice of termination shall incorporate necessary transition arrangements.
 ARTICLE 10  TERMINATION AGREEMENT
 10.1
    
    When the State has reduced to writing and delivered to the CONTRACTOR a notice of
termination, the effective date, and reasons therefore, if any, the State, in addition to
other rights provided in this Agreement, may require the CONTRACTOR to transfer, deliver,
and/or make readily available to the State, property in which the State has a financial
interest. Prior to invoking the provisions of this paragraph, the State shall identify that
property in which it has a financial interest, provided that, subject to the States
recoupment rights herein, property acquired with capitation or other payments made for Members
properly enrolled shall not be considered property in which the State has a financial
interest.
 10.2
    
    In the event this Agreement is terminated by the State, immediately as of the notice date,
the CONTRACTOR shall:
 (A)
    
    incur no additional financial obligations for materials, services, or facilities
under this Agreement, without prior written approval of the State;
 (B)
    
    comply with all directives issued by the State in the notice of termination as to
the performance of work under this Agreement;
 (C)
    
    terminate all purchase orders or procurements and subcontracts and stop all work
to the extent specified in the notice of termination, except as the State may direct for
orderly completion and transition or as required to prevent CONTRACTOR from being in
breach of its existing contractual obligations;
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(D)
    
    agree that the State is not liable for any costs of the CONTRACTOR arising out of
termination unless the CONTRACTOR establishes that the Agreement was terminated due to
the States negligence, wrongful act, or breach of the Agreement;
 (E)
    
    take such action as the State may reasonably direct, for protection and
preservation of all property and all records related to and required by this Agreement;
 (F)
    
    cooperate fully in the closeout or transition of any activities so as to permit
continuity in the administration of the State programs; and
 (G)
    
    allow the State, its agents and representatives full access upon reasonable
notice and during normal business hours to the CONTRACTORs facilities and records to
arrange the orderly transfer of the contracted activities. These records include the
information necessary for the reimbursement of any outstanding CLTS claims.
 10.3.
    
    Dispute Procedure Involving Contract Termination Proceedings. In the event the State seeks
to terminate this Agreement with the CONTRACTOR, the CONTRACTOR may appeal the termination
directly to the Secretary of the Human Services Department within ten (10) business days of
receiving the States termination notice and proceed as follows:
 (A)
    
    the Secretary of the Human Services Department shall acknowledge receipt of the
CONTRACTORs appeal request within three (3) calendar days of the date the appeal
request is received;
 (B)
    
    the Secretary of the Human Services Department will conduct a formal hearing on
the termination issues raised by the CONTRACTOR within thirty (30) calendar days after
receipt of the written appeal;
 (C)
    
    the CONTRACTOR, the State, or its successor, shall be allowed to present evidence
in the form of documents and testimony;(D)
    
    the parties to the hearing are the CONTRACTOR, the State, or its successor;
 (E)
    
    the hearing shall be recorded by a court reporter paid for equally by the State
and the CONTRACTOR. Copies of transcripts of the hearing shall be paid by the party
requesting the copies;(F)
    
    the court reporter shall swear witnesses under oath;
 (G)
    
    the Secretary of the Human Services Department shall determine which party
presents its issues first and shall allow both sides to question each others witnesses
in the order determined by the Secretary;
 (H)
    
    the Secretary of the Human Services Department may, but is not required to, allow
opening statements from the parties before taking evidence;
 (I)
    
    the Secretary of the Human Services Department may, but is not required to,
request written findings of fact, conclusions of law and closing arguments or any
combination thereof. The Secretary may, but is not required to, allow oral closing
argument only;
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(J)
    
    the Secretary of the Human Services Department shall render a written decision
and mail the decision to the CONTRACTOR within sixty (60) calendar days of the date the
request for a hearing is received;
 (K)
    
    the State, or their successors, and the CONTRACTOR may be represented by counsel
or another representative of choice at the hearing. The legal or other representatives
shall submit a written request for an appearance with the Secretary of the Human
Services Department within fifteen (15) calendar days of the date of the hearing
request;
 (L)
    
    the civil rules of procedure and rules of evidence for the District Courts for
the District of New Mexico shall not apply, but the Secretary of the Human Services
Department may limit evidence that is redundant or not relevant to the contract
termination issues presented for review; and
 (M)
    
    the Secretary of the Human Services Departments written decision shall be mailed
by certified mail, postage prepaid, to the CONTRACTOR. Another copy of the decision
shall be sent to the Secretary of ALTSD and the HSD/MAD director.
 ARTICLE 11  RIGHTS UPON TERMINATION OR EXPIRATION
 11.1
    
    Upon termination or expiration of this Agreement, the CONTRACTOR shall, upon request of the
State, make available to the State, or to a person authorized by the State, all records and
equipment that are the property of the State.11.2
    
    Upon termination or expiration, the State shall pay the CONTRACTOR all amounts due for
service through the effective date of such termination. The State may deduct from amounts
otherwise payable to the CONTRACTOR monies determined to be due to the State from the
CONTRACTOR. Any amounts in dispute at the time of termination shall be placed by the State in
an interest-bearing escrow account with an escrow agent mutually agreed to by HSD/MAD and the
CONTRACTOR.11.3
    
    In the event that the State terminates the Agreement for cause in full or in part, the State
may procure services similar to those terminated and the CONTRACTOR shall be liable to the
State for any excess costs for such similar services for any calendar month for which the
CONTRACTOR has been paid for providing services to Members. In addition, the CONTRACTOR shall
be liable to the State for administrative costs incurred by the State in procuring such
similar services. The rights and remedies of the State provided in this paragraph shall not be
exclusive and are in addition to any other rights and remedies provided by law or under this
Agreement.11.4
    
    The CONTRACTOR is responsible for any claims from subcontractors or other providers,
including emergency service providers, for services provided prior to the termination date.
The CONTRACTOR shall promptly notify the State of any outstanding claims which the State may
owe, or be liable for fee-for-service payment, which are known to the CONTRACTOR prior to
termination.11.5
    
    Any payments advanced to the CONTRACTOR for coverage of Members for periods after the date of
termination shall be promptly returned to the State. For termination of an Agreement, which
occurs mid-month, the capitation payments for that month shall be apportioned on a daily
basis. The CONTRACTOR shall be entitled to capitation payments for the period of time prior
to the date of termination, and the State shall be entitled to a refund for the balance of the
month. All terminations shall include a final accounting of capitation payment received and
number of Members during the month in which termination is effective. The State shall pay the
CONTRACTOR for each Member continuing to receive services after the effective date of
termination as required in Article 9.1(C).
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11.6
    
    The CONTRACTOR shall ensure the orderly and reasonable transfer of Members care in progress,
whether or not those Members are hospitalized or in long-term treatment.11.7
    
    The CONTRACTOR shall be responsible to the State for liquidated damages arising out of
CONTRACTORs breach of this Agreement.11.8
    
    In the event the State proves that the CONTRACTORs course of performance has resulted in
reductions in the States receipt of Federal program funds, as a Federal sanction, the
CONTRACTOR shall remit to the State, as liquidated damages, such funds as are necessary to
make the State whole, but only to the extent such damages are caused by the actions of the
CONTRACTOR. This provision is subject to Article 15, Disputes.
 ARTICLE 12   CONTRACT MODIFICATION
 12.1
    
    In the event that changes in Federal or State statute, regulation, rules, policy, or changes
in Federal or State appropriation(s) or other circumstances require a change in the way
HSD/MAD manages its Medicaid program, this Agreement shall be subject to substantial
modification by amendment. Such election shall be effected by HSD/MAD sending written notice
to the CONTRACTOR and ALTSD. HSD/MADs decision as to the requirement for change in the scope
of the program shall be final and binding.12.2
    
    The amendment(s) shall be implemented by Agreement renegotiation in accordance with Article
37, (Amendment). In addition, in the event that approval of HSD/MADs CLTS waiver is
contingent upon amendment of this Agreement, the CONTRACTOR agrees to make any necessary
amendments to obtain such waiver approval, provided that CONTRACTOR shall not be required to
agree if the modification is a substantial change to the business arrangement anticipated by
CONTRACTOR in executing this Agreement. For the purposes of this Section, failure of the
parties to agree upon capitations payment rates to be incorporated by amendment will be deemed
a substantial change to the business arrangement anticipated by the parties. Notwithstanding
the foregoing, any material change in the cost to the CONTRACTOR of providing the Covered
Services herein that is caused by CMS in granting the waiver shall be negotiated and mutually
agreed to between the State and the CONTRACTOR. The results of the negotiations shall be
placed in writing in compliance with Article 37, (Amendment) of this Agreement.
 ARTICLE 13  INTELLECTUAL PROPERTY AND COPYRIGHT
 13.1
    
    In the event the CONTRACTOR shall elect to use or incorporate in the materials to be produced
any components of a system already existing, the CONTRACTOR shall first notify the State, who
after investigation may direct the CONTRACTOR not to incorporate such components. If the
State fails to object, and after the CONTRACTOR obtains written consent of the party owning
the same, and furnishes a copy to the State, the CONTRACTOR may incorporate such components.13.2
    
    The CONTRACTOR warrants that all materials produced hereunder shall not infringe upon or
violate any patent, copyright, trade secret or other property right of any third party, and
the CONTRACTOR shall indemnify and hold HSD/MAD and ALTSD harmless from and against any loss,
cost, liability, or expense arising out of breach or claimed breach of this warranty.13.3
    
    All materials developed or acquired by the CONTRACTOR under this Agreement shall become the
property of the State of New Mexico and shall be delivered to the State no later than the
termination date
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of this Agreement. Nothing developed or produced, in whole or in part, by the CONTRACTOR
under this Agreement shall be the subject of an application for copyright or other claim of
ownership by or on behalf of the CONTRACTOR. Notwithstanding such requirement, if any
material of any type used by CONTRACTOR for the performance of this Agreement is a derivative
of or otherwise uses preexisting CONTRCTOR-owned intellectual property, CONTRACTOR shall be
entitled to its preexisting rights in all such intellectual property.
 ARTICLE 14  APPROPRIATIONS
 14.1
    
    The terms of this Agreement are contingent upon sufficient appropriations or authorizations
being made by either the Legislature of New Mexico, CMS, or the U.S. Congress for the
performance of this Agreement. If sufficient appropriations and authorizations are not made
by either the Legislature, CMS, or the Congress, this Agreement shall be subject to
termination or amendment. Subject to the provisions of Article 27 of this Agreement, the
States decision as to whether sufficient appropriations or authorizations exist shall be
accepted by the CONTRACTOR and shall be final and binding. Any changes to the Scope of Work
and compensation to CONTRACTOR affected pursuant to this Section 14.1 shall be negotiated,
reduced to writing and signed by the parties in accordance with Article 37 (Amendments) of
this Agreement and any other applicable State or Federal statutes, rules or regulations.14.2
    
    To the extent CMS, legislation or congressional action impacts the amount of appropriation
available for performance under this Agreement, the State has the right to amend the Scope of
Work, in their discretion, which shall be effected by the State sending written notice to the
CONTRACTOR. Any changes to the Scope of Work and compensation to CONTRACTOR affected pursuant
to this Section 14.2 shall be negotiated, reduced to writing and signed by the parties in
accordance with Article 37 (Amendments) of this Agreement and any other applicable State or
Federal statutes, rules or regulations.
 ARTICLE 15  DISPUTES
 15.1
    
    The entire agreement shall consist of: (1) this Agreement, including all Appendices and any
amendments; (2) the Request for Proposal, the States written clarifications to the Request
for Proposal and CONTRACTORs responses to RFP questions where not inconsistent with the terms
of this Agreement or its amendments; (3) The CONTRACTORs Best and Final Offer, and (4) the
CONTRACTORs additional responses to the Request for Proposal where not inconsistent with the
terms of this Agreement or its amendments, all of which are incorporated herein or by
reference.15.2
    
    In the event of a dispute under this Agreement, the various documents shall be referred to
for the purpose of clarification or for additional detail in the order of priority and
significance, specified below:
 (A)
    
    amendments to the Agreement in reverse chronological order followed by;(B)
    
    the Agreement, including all Appendices followed by;(C)
    
    the CONTRACTORs Best and Final Offer followed by;(D)
    
    the Request for Proposal, including attachments thereto and HSD/MADs written
responses to written questions and HSD/MADs written clarifications, and the
CONTRACTORs response to the Request for Proposal, including both technical and cost
portions of the response (but only those portions of the CONTRACTORs response including
both technical and cost portions of the response that do not conflict with the terms of
this Agreement and its amendments).
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15.3
    
    Dispute Procedures for Other than Contract Termination Proceedings
 (A)
    
    Except for termination of this Agreement, any dispute concerning sanctions
imposed under this Agreement shall be reported in writing to the HSD/MAD Director within
fifteen (15) calendar days of the date the reporting party receives notice of the
sanctions. The decision of the Director regarding the dispute shall be delivered to the
parties in writing within thirty (30) calendar days of the date the Director receives
the written dispute. The decision shall be final and conclusive unless, within fifteen
(15) calendar days from the date of the decision, either party files with the Secretary
of the HSD a written appeal of the decision of the Director.
 (B)
    
    Any other dispute concerning performance of the Agreement shall be reported in
writing to the HSD/MAD Director within thirty (30) calendar days of the date the
reporting party knew of the activity or incident giving rise to the dispute. The
decision of the Director shall be delivered to the parties in writing within thirty (30)
calendar days and shall be final and conclusive unless, within fifteen (15) calendar
days from the date of the decision, either party files with the Secretary of the HSD a
written appeal of the decision of the Director.
 (C)
    
    Failure to file a timely appeal shall be deemed acceptance of the HSD/MAD
Directors decision and waiver of any further claim.
 (D)
    
    In any appeal under this Article, the CONTRACTOR and the State shall be afforded
an opportunity to be heard and to offer evidence and argument in support of their
position to the Secretary of the Human Services Department or his/her designee. The
appeal is an informal hearing which shall not be recorded or transcribed, and is not
subject to formal rules of evidence or procedure.
 (E)
    
    The Secretary of the Human Services Department or his/her designee shall review
the issues and evidence presented and issue a determination in writing within thirty
(30) calendar days of the of the informal hearing which shall conclude the
administrative process available to the parties. The Secretary shall notify the parties
of the decision within thirty (30) calendar days of the notice of the appeal, unless
otherwise agreed to by the parties in writing or extended by the Secretary for good
cause.
 (F)
    
    Pending decision by the Secretary of the HSD, both parties shall proceed
diligently with performance of the Agreement, in accordance with the Agreement.
 (G)
    
    Failure to initiate or participate in any part of this process shall be deemed
waiver of any claim.
 ARTICLE 16  APPLICABLE LAW
 16.1
    
    This Agreement shall be governed by the laws of the State of New Mexico. All legal
proceedings arising from unresolved disputes under this Agreement shall be brought before the
First Judicial District Court in Santa Fe, New Mexico.16.2
    
    Each party agrees that it shall perform its obligations hereunder in accordance with all
applicable Federal and State laws, rules and regulations now or hereafter in effect including
the Deficit Reduction Act, the Clean Air Act and the Federal Water Pollution Act..16.3
    
    If any provision of this Agreement is determined to be invalid, unenforceable, illegal or
void, the remaining provisions of this Agreement shall not be affected, and providing the
remainder of the
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Agreement is capable of performance, and does not as so modified materially impact the
underlying business arrangement between the parties, the remaining provisions shall be
binding upon the parties hereto, and shall be enforceable, as though said invalid,
unenforceable, illegal, or void provision were not contained herein.
 ARTICLE 17  STATUS OF CONTRACTOR
 17.1
    
    The CONTRACTOR is an independent CONTRACTOR performing professional services for the State
and is not an employee of the State of New Mexico. The CONTRACTOR shall not accrue leave,
retirement, insurance, bonding, use of State vehicles, or any other benefits afforded to
employees of the State of New Mexico as a result of this Agreement. The CONTRACTOR
acknowledges that all sums received hereunder are reportable by the CONTRACTOR for tax
purposes.17.2
    
    The CONTRACTOR shall be solely responsible for all applicable taxes, insurance, licensing and
other costs of doing business. Should the CONTRACTOR default in these or other
responsibilities, jeopardizing the CONTRACTORs ability to perform services, this Agreement
may be terminated for cause in accordance with Article 9.17.3
    
    The CONTRACTOR shall not purport to bind the State, its officers or employees nor the State
of New Mexico to any obligation not expressly authorized herein unless the State has expressly
given the CONTRACTOR the authority to so do in writing.
 ARTICLE 18  ASSIGNMENT
 18.1
    
    With the exception of provider subcontracts or other subcontracts expressly permitted under
this Agreement, the CONTRACTOR shall not assign, transfer or delegate any rights, obligations,
duties or other interest in this Agreement or assign any claim for money due or to become due
under this Agreement except with the prior written consent of the State.
 ARTICLE 19  SUBCONTRACTS
 19.1
    
    The CONTRACTOR is solely responsible for fulfillment of this Agreement. The State shall make
Agreement payments only to the CONTRACTOR.19.2
    
    The CONTRACTOR shall remain solely responsible for performance by any subcontractor under
such subcontract(s).19.3
    
    The State may undertake or award other agreements for work related to the tasks described in
this document or any portion therein if the CONTRACTORs available time and/or priorities do
not allow for such work to be provided by the CONTRACTOR. The CONTRACTOR shall fully
cooperate with such other contractors, and with the State in all such cases.19.4
    
    Subcontracting Requirements
 (A)
    
    Except as otherwise provided in this Agreement, the CONTRACTOR may subcontract to
a qualified individual or organization for the provision of any service defined in the
benefit package or for any other required CONTRACTOR function. The CONTRACTOR remains
legally responsible to the State for all work performed by any subcontractor. The
CONTRACTOR shall submit to the State boilerplate contract language and/or sample
contracts for various types of subcontracts during the procurement process. Changes to
contract templates
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that may materially affect Medicaid Members shall be approved by the State prior to
execution by any subcontractor.
 (B)
    
    The State reserves the right to review and disapprove all subcontracts and/or any
significant modifications to previously approved subcontracts to ensure compliance with
requirements set forth in 42 C.F.R. §434.6 or in this Agreement. The CONTRACTOR is
required to give the State prior notice with regard to its intent to subcontract certain
significant contract requirements as specified herein or in writing by the State,
including, but not limited to, credentialing, utilization review, and claims processing.
The State reserves the right to disallow a proposed subcontracting arrangement if the
proposed subcontractor has been formally restricted from participating in a Federal
entitlement program (i.e., Medicare, Medicaid) for good cause.
 (C)
    
    The CONTRACTOR shall not contract with an individual provider, an entity, or an
entity with an individual who is an officer, director, agent, manager or person with
more than five percent (5%) of beneficial ownership of an entitys equity, that has been
convicted of crimes specified in the Section 1128 of the Social Security Act, or who has
a contractual relationship with an entity convicted of a crime specified in Section
1128.
 (D)
    
    The CONTRACTOR shall include a provision in its subcontracts requiring
subcontractors to perform criminal background checks for all required individuals
providing services under this Agreement, as specified in 7.1.9 NMAC, Caregivers Criminal
History Screening Requirements.
 (E)
    
    Pursuant to 42 C.F.R. §422.08 and §422.210, the CONTRACTOR may operate a
Physician Incentive Plan (PIP) as defined in such regulations only if no specific
payment can be made directly or indirectly under a PIP to a physician or physician group
as an inducement to reduce or limit Medically Necessary services furnished to a Member.
If the CONTRACTOR chooses to have a PIP the CONTRACTOR must disclose to the State the
following:
 (1)
    
    whether services not furnished by the physician/group are covered
by the incentive plan. No further disclosure required if the PIP does not cover
services not furnished by the physician/group;(2)
    
    type of incentive arrangement, e.g., withhold, bonus, capitation;(3)
    
    percent of withhold or bonus (if applicable);
 (4)
    
    panel size, and if Members are pooled, the approved method used;
and
 (5)
    
    if the CONTRACTOR is at substantial financial risk, the CONTRACTOR
must report proof the physician/group has adequate stop loss coverage, including
amount and type of stop loss.
 If there is substantial risk for services not provided by the physician/group, the
CONTRACTOR must ensure adequate stop loss protection to individual physicians and
conduct annual Member surveys. If a survey is conducted, the CONTRACTOR must disclose
the results to the State and, upon request, to Members. In addition, the CONTRACTOR
shall provide information on its PIP to any Medicaid Member upon request.
 (F)
    
    In its subcontracts, the CONTRACTOR shall ensure that subcontractors agree to
hold harmless the State, and the CONTRACTORs Members in the event that the CONTRACTOR
cannot or
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shall not pay for services performed by the subcontractor pursuant to the subcontract.
The hold harmless provision shall survive the effective termination of the
CONTRACTOR/subcontractor contract for authorized services rendered prior to the
termination of the contract, regardless of the cause giving rise to termination and
shall be construed to be for the benefit of the Members.
 (G)
    
    The CONTRACTOR shall have a written document (agreement), signed by both parties,
that describes the responsibilities of the CONTRACTOR and the delegate; the delegated
activities; the frequency of reporting (if applicable) to the CONTRACTOR; the process by
which the CONTRACTOR evaluates the delegate; and the remedies, including the revocation
of the delegation, available to the CONTRACTOR if the delegate does not fulfill its
obligations.
 (H)
    
    The CONTRACTOR shall have policies and procedures to ensure that the delegated
agency meets all standards of performance mandated by the State for the CLTS program.
These include, but are not limited to, use of appropriately qualified staff, application
of clinical practice guidelines and utilization management, reporting capability, and
ensuring Members access to care.
 (I)
    
    The CONTRACTOR shall have policies and procedures for the oversight of the
delegated agencys performance of the delegated functions.
 (J)
    
    The CONTRACTOR shall have policies and procedures to ensure consistent statewide
application of all UM (Utilization Management) criteria when UM is delegated.
 (K)
    
    Credentialing Requirements: The CONTRACTOR shall maintain policies and
procedures for verifying that the credentials of all its providers and subcontractors
meet applicable standards as stated in this Agreement, including all Appendices. For
nursing facilities, the CONTRACTOR shall coordinate with DOH related to Medicare
certification and subsequent Medicaid certification.
 (L)
    
    Review Requirements: The CONTRACTOR shall maintain fully executed originals of
all subcontracts, which shall be accessible to the State, upon request.
 (M)
    
    Minimum Requirements: Subcontracts shall contain at least the following
provisions:
 (1)
    
    subcontracts shall be executed in accordance with all applicable
Federal and State laws, regulations, policies, procedures and rules;
 (2)
    
    subcontracts shall identify the parties of the subcontract and
their legal basis of operation in the State of New Mexico;
 (3)
    
    subcontracts shall include the procedures and specific criteria for
terminating the subcontract;
 (4)
    
    subcontracts shall identify the services to be performed by the
subcontractor and those services performed under any other subcontract(s).
Subcontracts shall include provision(s) describing how services provided under
the terms of the subcontract are accessed by Members;
 (5)
    
    subcontracts shall include the reimbursement rates and risk
assumption, if applicable;
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(6)
    
    subcontractors shall maintain all records relating to services
provided to members for a ten (10)-year period and shall make all enrollee
medical records or other service records available for the purpose of quality
review conducted by the State, or their designated agents both during and after
the contract period;
 (7)
    
    subcontracts shall require that member information be kept
confidential, as defined by Federal and State law;
 (8)
    
    subcontracts shall include a provision that authorized
representatives of the State have reasonable access to facilities and records for
financial and medical audit purposes both during and after the contract period;
 (9)
    
    subcontracts shall include a provision for the subcontractor to
release to the CONTRACTOR any information necessary to perform any of its
obligations and that the CONTRACTOR shall be monitoring the subcontractors
performance on an ongoing basis and subjecting the subcontractor to formal
periodic review;
 (10)
    
    subcontracts shall state that the subcontractor shall accept
payment from the CONTRACTOR as payment for any services included in the benefit
package, and cannot request payment from the State for services performed under
the subcontract;
 (11)
    
    subcontracts shall state that if the subcontract includes primary
care, provisions for compliance with PCP requirements delineated in this
Agreement shall apply;
 (12)
    
    subcontracts shall require the subcontractor shall comply with all
applicable State and Federal statutes, rules, and regulations;
 (13)
    
    subcontracts shall include provisions for termination for any
violation of applicable HSD/MAD, State or Federal statutes, rules, and
regulations;
 (14)
    
    subcontracts may not prohibit a provider or other subcontractor
(with the exception of third-party administrators) from entering into a
contractual relationship with another CONTRACTOR;
 (15)
    
    subcontracts may not include any incentive or disincentive that
encourages a provider or other subcontractor not to enter into a contractual
relationship with another CONTRACTOR;
 (16)
    
    subcontracts cannot contain any gag order provisions that prohibit
or otherwise restrict covered health professionals from advising patients about
their health status or medical care or treatment as provided in Section
1932(b)(3) of the Social Security Act or in contravention of NMSA 1978, §
59A-57-1 to 57-11, the Patient Protection Act; and
 (17)
    
    subcontracts for pharmacy providers shall include a payment
provision consistent with 1978 NMSA § 27-2-16B unless there is a change in law or
regulation.
 ARTICLE 20  RELEASE
 20.1
    
    Upon final payment of the amounts due under this Agreement, unless the CONTRACTOR objects in
writing to such payment within 180 calendar days, the CONTRACTOR shall release the State,
their
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officers and employees and the State of New Mexico from all such payment obligations
whatsoever under this Agreement. The CONTRACTOR agrees not to purport to bind the State of
New Mexico. If CONTRACTOR timely objects to such payment, such objection shall be addressed
in accordance with the Dispute provisions provided for in this Agreement.20.2
    
    Payment to the CONTRACTOR by the State shall not constitute final release of the CONTRACTOR.
Should audit or inspection of the CONTRACTORs records or the CONTRACTORs Member complaints
subsequently reveal outstanding CONTRACTOR liabilities or obligations, the CONTRACTOR shall
remain liable to the State for such obligations. Any payments by HSD/MAD to the CONTRACTOR
shall be subject to any appropriate recoupment by the State.20.3
    
    Notice of any post-termination audit or investigation of complaint by the State shall be
provided to the CONTRACTOR, and such audit or investigation shall be initiated in accordance
with CMS requirements. The State shall notify the CONTRACTOR of any claim or demand within
thirty (30) calendar days after completion of the audit or investigation or as otherwise
authorized by CMS. Any payments by the State to the CONTRACTOR shall be subject to any
appropriate recoupment by the State in accordance with the provisions of Article 6 of this
Agreement.
 ARTICLE 21  RECORDS AND AUDIT
 21.1
    
    Compensation RecordsAfter final payment under this Agreement or ten (10) years after a pending audit is completed
and resolved, whichever is later, the State or its designee shall have the right to audit
billings both before and after payment. The CONTRACTOR shall maintain all necessary records
to substantiate the services it rendered under this Agreement. These records shall be
subject to inspection by the State, the Department of Finance and Administration, the State
Auditor and/or any authorized State or Federal entity and shall be retained for ten (10)
years. Payment under this Agreement shall not foreclose the right of the State to recover
excessive or illegal payments as well as interest, attorney fees and costs incurred in such
recovery.21.2
    
    Other RecordsIn addition, the CONTRACTOR shall retain all Member medical records, social service records,
collected data, and other information subject to the State and Federal reporting or
monitoring requirements for ten (10) years after the contract is terminated under any
provisions of Article 11 of this Agreement or ten (10) years after any pending audit is
completed and resolved, whichever is later. These records shall be subject to inspection by
the State, and/or the Department of Finance and Administration and/or any authorized State or
Federal entity. The Health and Human Services (HHS) awarding agency, the U.S. Comptroller
General, or any representatives, shall have access to any books, documents, papers and
records of the CONTRACTOR which are directly pertinent to a specific program for the purpose
of making audits, examinations, excerpts and transcriptions. This right also includes timely
and reasonable access to CONTRACTORs personnel for the purpose of interview and discussion
related to such documents. The rights of access in this paragraph are not limited to the
required retention period but shall last as long as records are retained. Payment under this
Agreement shall not foreclose the right of the State, to recover excessive or illegal
payments and if such excessive or illegal payments are recovered then the State shall also be
entitled to interest, attorney fees and costs incurred in such recovery.21.3
    
    Standards for Medical Records
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(A)
    
    The CONTRACTOR shall require medical records to be maintained on paper and/or in
electronic format in a manner that is timely, legible, current, and organized, and that
permits effective and confidential patient care and quality review.
 (B)
    
    The CONTRACTOR shall have written medical record confidentiality policies and
procedures that implement the requirements of State and Federal law and policy and of
this Agreement. These policies and procedures shall be consistent with confidentiality
requirements in 45 C.F.R. parts 160 and 164 for all medical records and any other health
and enrollment information that identifies a particular Member. Medical record contents
must be consistent with the utilization control required in 42 C.F.R. Part 456.
 (C)
    
    The CONTRACTOR shall establish, and shall require its practitioners to have, an
organized medical record keeping system and standards for the availability of medical
records appropriate to the practice site.
 (D)
    
    The CONTRACTOR shall include provisions in its contracts with providers requiring
appropriate access to the medical records of the CONTRACTORs Members for purposes of
quality reviews to be conducted by the State, or agents thereof, and requiring that the
medical records be available to health care practitioners for each clinical encounter.
 21.4
    
    The CONTRACTOR shall comply with the States reasonable requests for records and documents as
necessary to verify that the CONTRACTOR is meeting its obligations under this Agreement, or
for data reporting legally required of the State. However, nothing in this Agreement shall
require the CONTRACTOR to provide the State with information, records, and/or documents which
are protected from disclosure by any law, including, but not limited to, laws protecting
proprietary information as a trade secret, confidentiality laws, and any applicable legal
privileges (including but not limited to, attorney/client, physician/patient, quality
assurance and peer review), except as may otherwise be required by law or pursuant to a
legally adequate release from the affected Member(s).21.5
    
    The CONTRACTOR shall provide the State of New Mexico, and any other legally authorized
governmental entity, or their authorized representatives, the right to enter at all reasonable
times the CONTRACTORs premises or other places where work under this Agreement is performed
to inspect, monitor or otherwise evaluate the quality, appropriateness, and timeliness of
services performed under this contract. The CONTRACTOR shall provide reasonable facilities
and assistance for the safety and convenience of the persons performing those duties (e.g.
assistance from the CONTRACTORs staff to retrieve and/or copy materials). The State and its
authorized agents shall schedule access with the CONTRACTOR in advance within a reasonable
period of time except in the case of suspected fraud and abuse. All inspection, monitoring
and evaluation shall be performed in such a manner as not to unduly interfere with the work
being performed under this Agreement.21.6
    
    In the event right of access is requested under this section, the CONTRACTOR or subcontractor
shall upon request provide and make available staff to assist in the audit or inspection
effort, and shall provide adequate space on the premises to reasonably accommodate the State
or Federal representatives conducting the audit or inspection effort.21.7
    
    All inspections or audits shall be conducted in a manner as shall not unduly interfere with
the performance of the CONTRACTORs or any subcontractors activities. The CONTRACTOR shall
be given ten (10) busniess days to respond to any findings of an audit before the State shall
finalize its
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findings. All information so obtained shall be accorded confidential treatment as provided
in applicable law.
 21.8
    
    Retention Requirements for Records.Financial records, supporting documents, statistical records, and all other records pertinent
to this Agreement shall be retained for a period of three (3) years from the date of
submission of the final expenditure report. The only exceptions are the following:
 (A)
    
    if any litigation, claim, financial management review or audit is started before
the expiration of the three-year period, the records shall be retained until all
litigation, claims, or audit findings involving the records have been resolved and final
action taken;
 (B)
    
    records for real property and equipment acquired with federal funds shall be
retained for three (3) years after final disposition;
 (C)
    
    when records are transferred to or retained by the HHS awarding agency, the three
(3) year retention requirement is not applicable; and
 (D)
    
    indirect cost rate proposals, cost allocations plan, etc., as specified in 42
C.F.R. part 74.53(g).
 ARTICLE 22  INDEMNIFICATION
 22.1
    
    The CONTRACTOR agrees to indemnify, defend and hold harmless the State of New Mexico, its
officers, agents and employees from any and all claims and losses accruing or resulting from
any and all CONTRACTOR employees, agents, or subcontractors, in connection with the breach or
failure to perform or erroneous or negligent acts or omissions in the performance of this
Agreement, and from any and all claims and losses accruing or resulting to any person,
association, partnership, entity or corporation who may be injured or damaged by the
CONTRACTOR in the performance or failure in performance of this Agreement resulting from such
acts of omissions. The provisions of this Section 22.1 shall not apply to any liabilities,
losses, charges, costs or expenses caused by, or resulting from, in whole or in part the acts
of omissions of the State of New Mexico, HSD/MAD, ALTSD, or any of its officers, employees or
agents.22.2
    
    The CONTRACTOR shall at all times during the term of this Agreement, indemnify and hold
harmless the State against any and all liability, loss, damage, costs or expenses which the
State may sustain, incur or be required to pay (1) by reason of any Member suffering personal
injury, death or property loss or damage of any kind as a result of the erroneous or negligent
acts or omissions of the CONTRACTOR either while participating with or receiving care or
services from the CONTRACTOR under this Agreement, or (2) while on premises owned, leased, or
operated by the CONTRACTOR or while being transported to or from said premises in any vehicle
owned, operated, leased, chartered, or otherwise contracted for or in the control of the
CONTRACTOR or any officer, agent, subcontractor or employee thereof. The provisions of this
Section shall not apply to any liabilities, losses, charges, costs or expenses caused by, or
resulting from, the acts or omissions of the State of New Mexico, or any of its officers,
employees, or agents. In the event that any action, suit or proceeding related to the
services performed by the CONTRACTOR or any officer, agent, employee, servant or subcontractor
under this Agreement is brought against the CONTRACTOR, the CONTRACTOR shall, as soon as
practicable but no later than two (2) business days after it receives notice thereof, notify
the legal counsel of the HSD and the legal counsel of ALTSD and the Risk Management Division
of the New Mexico General Services Department by certified mail.
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22.3
    
    The CONTRACTOR shall agree to indemnify and hold harmless the State, its agents, and its
employees from any and all claims, lawsuits, administrative proceedings, judgments, losses, or
damages, including court costs and attorney fees, or causes of action, caused by reason of the
CONTRACTORS erroneous or negligent acts or omissions, including the following:
 (A)
    
    any claims or losses attributable to any persons or firm injured or damaged by
erroneous or negligent acts, including without limitation, disregard of Federal or State
Medicaid regulations or statutes by the CONTRACTOR, its officers, its employees, or
subcontractors in the performance of the Agreement, regardless of whether the State knew
or should have known of such erroneous or negligent acts; unless the State of New
Mexico, or any of its officers, employees or agents directed in writing to the
performance of such acts; and
 (B)
    
    any claims or losses attributable to any person or firm injured or damaged by the
publication, translation, reproduction, delivery, performance, use, or disposition of
any data processed under the Agreement in a manner not authorized by the Agreement or by
Federal or State regulations or statutes, regardless of whether the State knew or should
have known of such publication, translation, reproduction, delivery, performance, use,
or disposition unless the State of New Mexico, or any of its officers, employees or
agents directed or affirmatively consented in writing to such publication, translation,
reproduction, delivery, performance, use or disposition.
 The provisions of this Article 22.3 shall not apply to any liabilities, losses, charges,
costs or expenses caused by, or resulting from, the acts or omissions of the State of New
Mexico, or any of its officers, employees, or agents.22.4
    
    The CONTRACTOR, including its subcontractors, agrees that in no event, including but not
limited to nonpayment by the CONTRACTOR, insolvency of the CONTRACTOR or breach of this
Agreement, shall the CONTRACTOR or its subcontractor bill, charge, collect a deposit from,
seek compensation, remuneration, or reimbursement from or have any recourse against a Member
or a person (other than the CONTRACTOR) acting on a Members behalf for services provided
pursuant to this Agreement except for any Medicaid population required to make co-payments
under HSD/MAD policy. In no case shall the State and/or any Member be liable for any debts of
the CONTRACTOR.22.5
    
    The CONTRACTOR agrees that the above indemnification provisions shall survive the termination
of this Agreement, regardless of the cause giving rise to termination. This provision is not
intended to apply to services provided after this Agreement has been terminated.22.6
    
    The State shall notify the CONTRACTOR of any claim, loss, damage, suit or action as soon as
the State reasonably believes that such claim, loss, damage, suit or action may give rise to a
right to indemnification under this Article. The failure of the State, however, to deliver
such notice shall not relieve the CONTRACTOR of its obligation to indemnify the State under
this Article. Prior to entering into any settlement for which it may seek indemnification
under this Article, the State shall consult with the CONTRACTOR, but the CONTRACTOR need not
approve the settlement. Nothing in this provision shall be interpreted as a waiver of the
States right to indemnification. The State shall permit the CONTRACTOR, at the CONTRACTORs
option and expense, to assume the defense of such asserted claim(s) using counsel acceptable
to the State and to settle or otherwise dispose of the same, by and with the consent of the
State. Failure to give prompt notice as provided herein shall not relieve the CONTRACTOR of
its obligations hereunder, except to the extent that the defense of any claim for loss is
prejudiced by such failure to give notice.
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ARTICLE 23  LIABILITY
 23.1
    
    The CONTRACTOR shall be wholly at risk for all covered services. No additional payment shall
be made by the State, nor shall any payment be collected from a Member, except for co-payments
authorized by the State or State laws or regulations.23.2
    
    The CONTRACTOR is solely responsible for ensuring that it issues no payments for services for
which it is not liable under this Agreement. The State shall accept no responsibility for
refunding to the CONTRACTOR any such excess payments unless the State of New Mexico, or any of
its officers, employees or agents directed such services to be rendered or payment made.23.3
    
    The CONTRACTOR, its successors and assignees shall procure and maintain such insurance and
other forms of financial protections as are identified in this Agreement.
 ARTICLE 24  EQUAL OPPORTUNITY COMPLIANCE
 24.1
    
    The CONTRACTOR agrees to abide by all Federal and State laws, rules, regulations and
executive orders of the Governor of the State of New Mexico and the President of the United
States pertaining to equal opportunity including title VI of the Civil Rights Act of 1964,
Title IX of the Education Amendments of 1972 (regarding education programs and activities),
the Age Discrimination Act of 1975, the Rehabilitation Act of 1973 and the Americans with
Disabilities Act. In accordance with all such laws, rules, and regulations, and executive
orders, the CONTRACTOR agrees to ensure that no person in the United States shall, on the
grounds of race, color, national origin, sex, sexual preference, age, trans-gender, handicap
or religion be excluded from employment with, or participation in, be denied the benefit of,
or otherwise be subjected to discrimination under any program or activity performed under this
Agreement. If the State finds that the CONTRACTOR is not in compliance with this requirement
at any time during the term of this Agreement, the State reserves the right to terminate this
Agreement pursuant to Article 9 or take such other steps it deems appropriate to correct said
problem.
 ARTICLE 25  RIGHTS TO PROPERTY
 25.1
    
    All equipment and other property provided or reimbursed to the CONTRACTOR by the State is the
property of the State and shall be turned over to the State at the time of termination or
expiration of this Agreement, unless otherwise agreed to in writing. In addition, in regard
to the performance of experimental, developmental or research done by the CONTRACTOR, the
State shall determine the rights of the Federal Government and the parties to this Agreement
in any resulting invention.
 ARTICLE 26  ERRONEOUS ISSUANCE OF PAYMENT OR BENEFITS
 26.1
    
    In the event of an error which causes payment(s) to the CONTRACTOR to be issued by the State,
the CONTRACTOR shall reimburse the State within thirty (30) calendar days of written notice of
such error for the full amount of the payment, subject to the provisions of Section 6.6(D) of
this Agreement. Interest shall accrue at the statutory rate on any amounts not paid and
determined to be due after the thirtieth (30th) day following the notice.
 ARTICLE 27  EXCUSABLE DELAYS
 27.1
    
    The CONTRACTOR shall be excused from performance hereunder for any period that it is
prevented from performing any services hereunder in whole or in part as a result of an act of
nature, war, civil
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disturbance, epidemic, court order, or other cause beyond its reasonable control, and such
nonperformance shall not be a default hereunder or ground for termination of the Agreement.
 27.2
    
    Suspensions under Force Majeure shall require the Party seeking suspension to give
notification to the other Party at least five (5) business days before the imposition of the
suspension. The receiving Party will be deemed to have agreed to such suspension unless
having posted to mail such objection or non-consent within five (5) business days of receipt
of request for suspension. The performance of either Partys obligations under the Agreement
shall be suspended during the period that any circumstances of Force Majeure persists, or for
a consecutive period of ninety (90) calendar days, whichever is shorter, and such Party shall
be granted an extension of time for performance equal to the period of suspension. For the
purposes of this section, Force Majeure means any event or occurrence which is outside of
the reasonable control of the Party concerned and which is not attributable to any act or
failure to take preventive action by the Party concerned.27.3
    
    The CONTRACTOR shall be excused from performance hereunder during any period for which the
State of New Mexico has failed to enact a budget or appropriate monies to fund the managed
care program, provided that the CONTRACTOR notifies the State, in writing, of its intent to
suspend performance and the State is unable to resolve the budget or appropriation
deficiencies within forty-five (45) calendar days.27.4
    
    In addition, the CONTRACTOR shall be excused from performance hereunder for insufficient
payment by the State, provided that the CONTRACTOR notifies the State in writing of its intent
to suspend performance and the State is unable to remedy the monetary shortfall within
forty-five (45) calendar days.
 ARTICLE 28  MARKETING
 28.1
    
    The CONTRACTOR shall maintain written policies and procedures governing the development and
distribution of marketing materials for Members.
 28.2
    
    The State shall review and approve the content, comprehension level, and language(s) of all
marketing materials directed at members before use.
 (A)
    
    The CONTRACTOR shall distribute its marketing materials to its entire service
area.
 (B)
    
    The CONTRACTOR shall not seek to influence enrollment in conjunction with the
sale or offering of any private insurance, not including public/private partnerships.
 (C)
    
    The CONTRACTOR shall specify the methods by which it assures the State that
marketing materials are accurate and do not mislead, confuse, or defraud the Members, or
the State. Marketing materials will be considered inaccurate, false, or misleading if
they contain statements or assertions, written or oral, including but not limited to:
 (1)
    
    statements that the Member must enroll with the CONTRACTOR in order
to obtain benefits or in order not to lose benefits; or
 (2)
    
    statements that the CONTRACTOR is endorsed by CMS, the Federal or
State Government, or similar entity.
 28.3
    
    Minimum Marketing and Outreach Requirements
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The marketing and outreach material shall meet the following minimum requirements:
 (A)
    
    marketing and/or outreach materials shall meet requirements for all communication
with Members, as set forth in the Medicaid Program Manual; and
 (B)
    
    all marketing and/or outreach materials produced by the CONTRACTOR under the
Agreement shall state that such services are funded pursuant to an Agreement with the
State of New Mexico.
 28.4
    
    Marketing and outreach activities not permitted under this AgreementThe following marketing and outreach activities are prohibited, regardless of the method of
communication (oral, written) or whether the activity is performed by the CONTRACTOR
directly, or by its participating providers, its subcontractors, or any other party
affiliated with the CONTRACTOR:
 (A)
    
    asserting or implying that a member shall lose Medicaid benefits if he/she does
not enroll with the CONTRACTOR or inaccurately depicting the consequences of choosing a
different CONTRACTOR;
 (B)
    
    designing a marketing or outreach plan which discourages or encourages CONTRACTOR
selection based on health status or risk;(C)
    
    initiating an enrollment request on behalf of a CLTS recipient;(D)
    
    making inaccurate, false, materially misleading or exaggerated statements;
 (E)
    
    asserting or implying that the CONTRACTOR offers unique covered services when
another MCO provides the same or similar service;(F)
    
    using gifts or other incentives to entice people to join a specific health plan;
 (G)
    
    directly or indirectly conducting door-to-door, telephonic or other Cold Call
marketing. Cold Call marketing is defined as any unsolicited personal contact by the
CONTRACTOR with a potential member for the purpose of marketing. Marketing means any
communication from a CONTRACTOR to a Member who is not enrolled in that entity that can
reasonably be interpreted as intended to influence the Member to enroll in that
particular CONTRACTORs CLTS product and not to enroll in or to disenroll from, another
MCOS CLTS product. The CONTRACTOR may send informational material regarding its
benefit package to potential members; and
 (H)
    
    conducting any other marketing activity prohibited by the State during the course
of this Agreement.
 28.5
    
    The CONTRACTOR shall take reasonable steps to prevent subcontractors and participating
providers from committing the acts described herein. The CONTRACTOR shall be held liable only
if it knew or should have known that its subcontractors or participating providers were
committing the acts described herein and did not take timely corrective actions. The State
reserves the right to prohibit additional marketing activities at its discretion.
 28.6
    
    Marketing Time Frames
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The CONTRACTOR may initiate marketing and outreach activities at any time.28.7
    
    The CLTS Marketing Guidelines are incorporated into this Agreement by reference. This
Agreement shall incorporate all revisions to the Guidelines produced during the course of the
Agreement.28.8
    
    Health Education and Outreach Materials may be distributed to the CONTRACTORs Members by
mail or in connection with exhibits or other organized events, including but not limited to,
health fair booths at community events and health plan hosted health improvement events.
Health Education means programs, services or promotions that are designed or intended to
inform the CONTRACTORs actual or potential Members upon request about the issues related to
health lifestyles, situations that affect or influence health status or methods or modes of
medical treatment. Outreach is the means of educating or informing the CONTRACTORs actual or
potential Members about health issues. The State shall not approve health education
materials.
 ARTICLE 29  PROHIBITION OF BRIBES, GRATUITIES & KICKBACKS
 29.1
    
    Pursuant to Sections NMSA 1978, § 13-1-191, 30-24-1 et seq., 30-41-1, and 30-41-3, the
receipt or solicitation of bribes, gratuities and kickbacks is strictly prohibited.29.2
    
    No elected or appointed officer or other employee of the State of New Mexico shall benefit
financially or materially from this Agreement. No individual employed by the State of New
Mexico shall be admitted to any share or part of the Agreement or to any benefit that may
arise therefrom.29.3
    
    The State may, by written notice to the CONTRACTOR, immediately terminate the right of the
CONTRACTOR to proceed under the Agreement if it is found, after notice and hearing by the
Secretary of HSD or his/her duly authorized representative, that gratuities in the form of
entertainment, gifts or otherwise were offered or given by the CONTRACTOR or any agent or
representative of the CONTRACTOR to any officer or employee of the State of New Mexico with a
view toward securing the Agreement or securing favorable treatment with respect to the award
or amending or making of any determinations with respect to the performing of such Agreement.
In the event the Agreement is terminated as provided in this section, the State of New Mexico
shall be entitled to pursue the same remedies against the CONTRACTOR as it would pursue in the
event of a breach of contract by the CONTRACTOR and as a penalty in addition to any other
damages to which it may be entitled by law.
 ARTICLE 30  LOBBYING
 30.1
    
    The CONTRACTOR certifies, in accordance with the Bryd Anti-Lobying Amendment to the best of
its knowledge and belief, that:
 (A)
    
    No Federally appropriated funds have been paid or shall be paid, by or on behalf
of the CONTRACTOR, to any person for influencing or attempting to influence an officer
or employee of any agency, a member of Congress, or an employee of a member of Congress
in connection with the awarding of any Federal contract, the making of any Federal
grant, the making of any Federal loan, the entering into of any cooperative agreement,
and the extension, continuation, renewal, amendment, or modification of any Federal
contract, grant, loan, or cooperative agreement.
 (B)
    
    If any funds other than Federally appropriated funds have been paid or shall be
paid to any person for influencing or attempting to influence an officer or employee of
any agency, member
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of Congress, an officer or employee of Congress or an employee of a member of Congress
in connection with this Federal contract, grant, loan, or cooperative agreement, the
CONTRACTOR shall complete and submit Standard Form-LLL Disclosure Form to Report
Lobbying, in accordance with its instructions.
 30.2
    
    The CONTRACTOR shall require that the language of this certification be included in the award
documents for all subawards at all tiers (including subcontracts, subgrants, and contracts
under grants, loans, and cooperative agreements) and that all sub-recipients shall certify and
disclose accordingly.30.3
    
    This certification is a material representation of fact upon which reliance was placed when
this transaction was made or entered into. Submission of this certification is a prerequisite
for making or entering into this transaction imposed under 31 USC §1352. Any person who fails
to file the required certification shall be subject to a civil penalty of not less than ten
thousand dollars ($10,000) and not more than one hundred thousand dollars ($100,000) for such
failure.
 ARTICLE 31  CONFLICT OF INTEREST
 31.1
    
    The CONTRACTOR warrants that it presently has no interest and shall not acquire any interest,
direct or indirect, which would conflict in any manner or degree with the performance of
services required under this Agreement, and further warrants that signing of this Agreement
shall not be creating a violation of the Governmental Conduct Act, NMSA 1978, § 10-16-1 et
seq. or be at least equal to Federal safeguards 41 USC 423, section 27.31.2
    
    If during the term of this Agreement and any extension thereof, the CONTRACTOR becomes aware
of an actual or potential relationship, which may be considered a conflict of interest, the
CONTRACTOR shall immediately notify the Contract Administrator in writing. Such notification
includes when the CONTRACTOR employs or contracts with a person, on a matter related to this
Agreement, and that person: (1) is a former State employee who has an obligation to comply
with NMSA 1978, § 10-16-1 et. seq., or (2) is a former employee of the Department of Health or
the Children, Youth and Families Department who was substantially and directly involved in the
development or enforcement of this Agreement.
 ARTICLE 32  CONFIDENTIALITY
 32.1
    
    Any confidential information, as defined in State or Federal law, code, rules or regulations
or otherwise applicable by the Code of Ethics, regarding Medicaid eligible recipients or
providers given to or developed by the CONTRACTOR and its subcontractors shall not be made
available to any individual or organization by the CONTRACTOR and its subcontractors other
than the CONTRACTORs employees, agents, subcontractors, consultants or advisors without the
prior written approval of the State.32.2
    
    The CONTRACTOR shall (1) notify the State promptly of any unauthorized possession, use,
knowledge, or attempt thereof, of the States data files or other confidential information;
and (2) promptly furnish the State full details of the unauthorized possession, use of
knowledge or attempt thereof, and assist investigating or preventing the recurrence thereof.32.3
    
    In order to protect the confidentiality of Member information and records:
 (A)
    
    The CONTRACTOR shall adopt and implement written confidentiality policies and
procedures which conform to Federal and State laws and regulations.
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(B)
    
    The CONTRACTORs contracts with practitioners and other providers shall
explicitly state expectations about the confidentiality of member information and
records.
 (C)
    
    The CONTRACTOR shall afford Members and/or legal guardians the opportunity to
approve or deny the release of identifiable personal information by the CONTRACTOR to a
person or agency outside of the CONTRACTOR, except to duly authorized subcontractors,
providers or review organizations, or when such release is required by law, State
regulation, or quality standards.
 (1)
    
    When release of information is made in response to a court order,
the CONTRACTOR shall notify the Member and/or legal guardian of such action in a
timely manner.
 (2)
    
    The CONTRACTOR shall have specific written policies and procedures
that direct how confidential information gathered or learned during the
investigation or resolution of a grievance is maintained, including the
confidentiality of the Members status as a grievant.
 32.4
    
    The CONTRACTOR shall comply with the States requests for records and documents as necessary
to verify the CONTRACTOR is meeting its duties and obligations under this Agreement, or for
data reporting legally required of the State. Except as otherwise required by law, the State
may not request from the CONTRACTOR records and documents that go beyond ensuring that the
CONTRACTOR is meeting its duties under this Agreement, including, where appropriate, records
and documents that are protected by any law, including, but not limited to, laws protecting
proprietary information as a trade secret, confidentiality laws, and any and all applicable
legal privileges (including, but not limited to, attorney/client, physician/patient, and
quality assurance and peer review).
 ARTICLE 33  COOPERATION WITH THE MEDICAID FRAUD  CONTROL UNIT
 33.1
    
    The CONTRACTOR shall make an initial report to the State within five (5) business days when,
in the CONTRACTORs professional judgment, suspicious activities may have occurred. The
CONTRACTOR shall then take steps to establish whether or not, in its professional judgment,
potential fraud has occurred. The CONTRACTOR will then make a report to the State and submit
any applicable evidence in support of its findings. If the State decides to refer the matter
to the New Mexico State Medicaid Fraud Control Unit of the Attorney Generals Office (MFCU),
the State will notify the CONTRACTOR within five (5) business days of making the referral.
The CONTRACTOR shall cooperate fully with any and all requests from MFCU for additional
documentation or other types of collaboration in accordance with applicable law.
 33.2
    
    The CONTRACTOR shall cooperate fully in any investigation by the MFCU or subsequent legal
action that may result from such investigation. The CONTRACTOR and its subcontractors and
participating network providers shall, upon request, make available to the MFCU any and all
administrative, financial and medical records relating to the delivery of items or services
for which State monies are expended, unless otherwise provided by law. In addition, the MFCU
shall be allowed to have access during normal business hours to the place of business and all
records of the CONTRACTOR and its subcontractors and participating network providers, except
under special circumstances when after hours access shall be allowed. Special circumstances
shall be determined by the MFCU.
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33.3
    
    The CONTRACTOR shall disclose to the State, the MFCU, and any other State or Federal agency
charged with overseeing the Medicaid program, full and complete information regarding
ownership, significant financial transactions or financial transactions relating to or
affecting the Medicaid program between CONTRACTOR and persons related to the CONTRACTOR
convicted of criminal activity related to Medicaid, Medicare, or the federal Title XX
programs.33.4
    
    Any actual or potential conflict of interest within the CONTRACTORs program shall be
referred by the CONTRACTOR to the MFCU. The CONTRACTOR also shall refer to the MFCU any
instance where a financial or material benefit is given by any representative, agent or
employee of the CONTRACTOR to the State, or any other party with direct responsibility for
this Agreement. In addition, the CONTRACTOR shall notify the MFCU if it hires or enters into
any business relationship with any person who, within two (2) years previous to that hiring or
contract, was employed by the State in a capacity relating to the Medicaid program or any
other party with direct responsibility for this Agreement.33.5
    
    Any recoupment received from the CONTRACTOR by the State pursuant to the provisions of
Article 8 (Enforcement) of this Agreement herein shall not preclude the MFCU from exercising
its right to criminal prosecution, civil prosecution, or any applicable civil penalties,
administrative fines or other remedies.33.6
    
    Upon request to the CONTRACTOR, the MFCU shall be provided with copies of all grievances and
resolutions affecting Members.33.7
    
    Should the CONTRACTOR know about or become aware of any investigation being conducted by the
MFCU, or the State, the CONTRACTOR, and its representatives, agents and employees, shall
maintain the confidentiality of this information.33.8
    
    The CONTRACTOR shall have in place and enforce policies and procedures to educate Members of
the existence of, and role of, the MFCU.33.9
    
    The CONTRACTOR shall have in place and enforce policies and procedures for the detection and
deterrence of fraud. These policies and procedures shall include specific requirements
governing who within the CONTRACTORs organization is responsible for these activities, how
these activities shall be conducted, and how the CONTRACTOR shall address cases of suspected
fraud and abuse.33.10
    
    All documents submitted by the CONTRACTOR to the State, if developed or generated by the
CONTRACTOR, or its agents, shall be deemed to be certified by the CONTRACTOR as submitted
under penalty of perjury.
 ARTICLE 34  WAIVERS
 34.1
    
    No term or provision of this Agreement shall be deemed waived and no breach excused, unless
such waiver or consent shall be in writing by the party claimed to have waived or consented.34.2
    
    A waiver by any party hereto of a breach of any of the covenants, conditions, or agreements
to be performed by the other shall not be construed to be a waiver of any succeeding breach
thereof or of any other covenant, condition, or Agreement herein contained.
 ARTICLE 35  PROVIDER AVAILABILITY
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35.1
    
    All providers owned (wholly or partially) or controlled by the CONTRACTOR, or any of the
CONTRACTORS related or affiliated entities, and any and all providers that own (wholly or
partially) or control the CONTRACTOR, to the extent of its legal authority, shall be willing
to become a network provider for any Contractor that contracts with the State for Covered
Services, to be reimbursed by such Contractor at the then-current and applicable Medicaid
reimbursement rate for that provider type. The applicable Medicaid reimbursement rate is
defined to exclude disproportionate share and medical education payments.
 ARTICLE 36  NOTICE
 36.1
    
    A notice shall be deemed duly given upon delivery, if delivered by hand, or three (3)
calendar days after posting if sent by first-class mail, with proper postage affixed. Notice
may also be tendered by facsimile transmission, with original to follow by first class mail.
 36.2
    
    All notices required to be given to HSD/MAD under this Agreement shall be sent to the HSD/MAD
Contract Administrator or his/her designee:
 
 36.3
    
    All notices required to be given to ALTSD under this Agreement shall be sent to:
 
 36.4
    
    All notices required to be given to the CONTRACTOR under this Agreement shall be sent to:
 
 ARTICLE 37  AMENDMENTS
 37.1
    
    This Agreement shall not be altered, changed or amended other than by an instrument in
writing executed by the parties to this Agreement. Amendments shall become effective and
binding when signed by the parties, approved by the Department of Finance and Administration,
and written approvals have been obtained from any necessary State and Federal agencies. All
necessary approvals shall be attached as exhibits to the Agreement.
 ARTICLE 38  SUSPENSION, DEBARMENT AND OTHER  RESPONSIBILITY MATTERS
 38.1
    
    Pursuant to 45 C.F.R. Part 76 and other applicable federal regulations, the CONTRACTOR
certifies by signing this Agreement, that it and its principals, to the best of its knowledge
and belief and except as
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otherwise disclosed in writing by CONTRACTOR to the State prior to the execution of this
Agreement: (1) are not debarred, suspended, proposed for debarment, or declared ineligible
for the award of contracts by any Federal department or agency; (2) have not, within a
three-year period preceding the effective date of this Agreement, been convicted of or had a
civil judgment rendered against them for: commission of fraud or a criminal offense in
connection with obtaining, attempting to obtain, or performing a public (Federal, State, or
local) contract or subcontract; violation of Federal or State antitrust statutes relating to
the submission of offers; or commission of embezzlement, theft, forgery, bribery,
falsification or destruction of records, making false statements, tax evasion, or receiving
stolen property; (3) have not been indicted for, or otherwise criminally or civilly charged
by a governmental entity (Federal, State or local) with, commission of any of the offenses
enumerated above in this Article 38.1; (4) have not, within a three-year period preceding the
effective date of this Agreement, had one or more public agreements or transactions (Federal,
State or local) terminated for cause or default; and (5) have not been excluded from
participation from Medicare, Medicaid, Federal health care programs or Federal behavioral
health care programs pursuant to Title XI of the Social Security Act, 42 U.S.C. § 1320a-7 and
other applicable federal statutes. The CONTRACTOR may not knowingly have a relationship with
the following:
 (A)
    
    an individual who is an affiliate, as defined in the Federal Acquisition
Regulations, that is disbarred, suspended, or otherwise excluded from participating in
procurement activities under the Federal Acquisition Regulation or from participating in
non-procurement activities under regulations issued under Executive Order No. 12549 or
under guidelines implementing Executive Order No. 12549; or
 (B)
    
    For purposes of this sction, an individual who is an affiliate, as defined in the
Federal Acquisition Regulation, has a relationship if such individual is:
 (1)
    
    a director, officer or partner of the CONTRACTOR;
 (2)
    
    a person with beneficial ownership of five percent (5%) or more of
the CONTRACTORs equity; or
 (3)
    
    a person with an employment, consulting or other arrangement with
the CONTRACTORs obligations under this Agreement.
 38.2
    
    The CONTRACTORs certification in Article 38.1 is a material representation of fact upon
which the State relied when this Agreement was entered into by the parties. The CONTRACTOR
shall provide immediate written notice to the State, if, at any time during the term of this
Agreement, the CONTRACTOR learns that its certification in Article 38.1 was erroneous on the
effective date of this Agreement or has become erroneous by reason of new or changed
circumstances. If it is later determined that the CONTRACTORs certification in Article 38.1
was erroneous on the effective date of this Agreement or has become erroneous by reason of new
or changed circumstances, in addition to other remedies available to the State, the State may
terminate the Agreement.38.3
    
    As required by 45 C.F.R. Part 76 or other applicable federal regulations, the CONTRACTOR
shall require each proposed first-tier subcontractor whose subcontract will equal or exceed
twenty-five thousand dollars ($25,000), to disclose to the CONTRACTOR, in writing, whether as
of the time of award of the subcontract, the subcontractor, or its principals, is or is not
debarred, suspended, or proposed for debarment by any Federal department or agency. The
CONTRACTOR shall make such disclosures available to the State when it requests subcontractor
approval from the State pursuant to
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Article 19.4. If the subcontractor, or its principals, is debarred, suspended, or proposed
for debarment by any Federal department or agency, the State may refuse to approve the use
of the subcontractor.
 ARTICLE 39  NEW MEXICO EMPLOYEES HEALTH COVERAGE
 39.1
    
    If CONTRACTOR has, had, or anticipates having, six (6) or more employees who work, or who
worked, are working, or are expected to work, an average of at least twenty (20) hours per
week over a six (6) month period with said six-month period being at any time during the year
prior to seeking the contract with the State of at anytime during the term of this Agreement,
CONTRACTOR certifies, by signing this Agreement, to:
 (A)
    
    have in place, and agree to maintain for the term of this Agreement, health
insurance for those New Mexico employees and offer that health insurance to those
employees no later than July 1, 2008, if the expected annual value in the aggregate of
any and all contracts between the CONTRACTOR and the State exceeds one million dollars
($1,000,000.00); or
 (B)
    
    have in place, and agree to maintain for the term of this Agreement, health
insurance for those New Mexico employees and offer that health insurance to those
employees no later than July 1, 2009, if the expected annual value in the aggregate of
any and all contracts between the CONTRACTOR and the State exceeds Five hundred thousand
dollars $500,000.00; or
 (C)
    
    have in place, and agree to maintain for the term of this Agreement, health
insurance for those New Mexico employees and offer that health insurance to those
employees no later than July 1, 2010, if the expected annual value in the aggregate of
any and all contracts between the CONTRACTOR and the State exceeds Two hundred fifty
thousand dollars $250,000.00.
 39.2
    
    CONTRACTOR must agree to maintain a record of the number of employees who have:
 (A)
    
    accepted health insurance;
 (B)
    
    declined health insurance due to other health insurance coverage already in
place; or(C)
    
    declined health insurance for other reasons.
 These records are subject to review and audit by the State or its representative.
 39.3
    
    The CONTRACTOR must agree to advise all New Mexico employees in writing of the availability
of State publicly financed health coverage programs by providing each employee with, at a
minimum, the following web site link for additional information
http://insurenewmexico.state.nm.us/.39.4
    
    For Indefinite Quantity, Indefinite Delivery contracts (price agreements without specific
limitations on quantity and providing for an indeterminate number of orders to be placed
against it) these requirements shall apply the first day of the second month after the
CONTRACTOR reports combined sales (from state and, if applicable, from local public bodies if
from a state price agreement) of Two hundred and fifty thousand ($250,000); Five hundred
thousand dollars ($500,000), or One million dollars ($1,000,000), depending on the dollar
value threshold in effect at that time.39.5
    
    The CONTRACTOR agrees to include the provisions of this Article in all subcontracts,
involving entities whose employees reside within that State of New Mexico, including Network
Provider
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agreements, and all other sub-agreements used to fulfill the CONTRACTORs obligations under
this Agreement.39.6
    
    The CONTRACTOR agrees to obtain verification of its subcontractors and Network Providers for
compliance with this Article. Failure of any subcontractor or Network Provider to comply with
this Article is to be reported to the State immediately upon CONTRACTORs knowledge of such
failure and the CONTRACTOR shall advise the non-complying subcontractor or Network Provider
that failure to cure the deficiency can result in immediate termination of the subcontract or
Network Provider agreement, or as may be mandated by the State.
 ARTICLE 40  ENTIRE AGREEMENT
 40.1
    
    This Agreement incorporates all the agreements, covenants, and understandings between the
parties hereto concerning the subject matter hereof, and all such covenants, agreements and
understandings have been merged into this written Agreement. No prior agreement or
understanding, verbal or otherwise, of the parties or their agents shall be valid or
enforceable unless embodied in this Agreement. Except for those revisions required by CMS,
state or federal requirements, revisions to the original Agreement shall require an amendment
agreed to by both parties.
 ARTICLE 41  AUTHORIZATION FOR CARE
 41.1
    
    The CONTRACTOR shall, to the extent possible, ensure that administrative burdens placed on
providers are minimized. In furtherance of this objective, the CONTRACTOR shall provide to
the State, on a quarterly basis, a report of all benefits and procedures for which the
CONTRACTOR or any of its subcontractors require a prior authorization. This report shall
identify, for each such benefit and procedure, the number of such authorization requests that
were made by providers, and the percentage that were approved and denied.
 ARTICLE 42  DUTY TO COOPERATE
 42.1
    
    The parties agree that they will cooperate in carrying out the intent and purpose of this
Agreement. This duty includes specifically, an obligation by the parties to continue
performance of the Agreement in the spirit it was written, in the event they identify any
possible errors or problems associated with the performance of their respective obligations
under this Agreement.
 ARTICLE 43  MERGER
 43.1
    
    This Agreement incorporates all the agreements, covenants, and understandings between the
parties hereto concerning the subject matter hereof, and all such agreements, covenants, and
understandings have been merged in this written Agreement. No prior agreement or
understanding, verbal or otherwise, of the parties or their agents shall be valid or
enforceable unless embodied in this Agreement. Except for those revisions required by CMS,
state or federal requirements, revisions to the original Agreement shall require an amendment
agreed to by the parties.
 ARTICLE 44  PENALTIES FOR VIOLATION OF LAW
 44.1
    
    The Procurement Code, Sections 13-1-28 through 13-1-19, NMSA 1978, imposes civil and criminal
penalties for its violation. In addition, the New Mexico criminal statutes impose felony
penalties for illegal bribes, gratuities and kickbacks.
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ARTICLE 45  WORKERS COMPENSATION
 45.1
    
    The CONTRACTOR agrees to comply with state laws and regulations applicable to workers
compensation benefits for its employees. If the CONTRACTOR fails to comply with the Workers
Compensation Act and applicable regulations when required to do so, this Agreement may be
terminated by the State.
 ARTICLE 46  INVALID TERM OR CONDITION
 46.1
    
    If any term or condition of this Agreement shall be held invalid or unenforceable, the
remainder of this Agreement shall not be affected and shall be valid and enforceable.
 ARTICLE 47  ENFORCEMENT OF AGREEMENT
 47.1
    
    A partys failure to require strict performance of any provision of this Agreement shall not
waive or diminish that partys right thereafter to demand strict compliance with that or any
other provision. No waiver by a party of any of its rights under this Agreement shall be
effective to waive any other rights.
 ARTICLE 48  AUTHORITY
 48.1
    
    If CONTRACTOR is other than a natural person, the individual(s) signing this Agreement on
behalf of CONTRACTOR represents and warrants that he or she has the power and authority to
bind CONTRACTOR, and that no further action, resolution, or approval from CONTRACTOR is
necessary to enter into a binding contract.
 IN WITNESS WHEREOF
 CONTRACTORBy:
    
    /S/ Aileen McCormick
    
    
    
    Date:
    
    5/5/08Title:
    
    SW REGIONAL CEOSTATE OF NEW MEXICOBy:
    
    /S/ Pamela S. Hyde
    
    
    
    Date:
    
    6/30/08Pamela S. Hyde, J.D. Secretary
     Human Services DepartmentApproved as to Form and Legal sufficiency:By:
    
    /S/ Paul R. Ritzma
    
    
    
    Date:
    
    6/27/08Paul R. Ritzma, General Counsel
Human Services Department
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By:
    
    /S/ Cindy Padilla
    
    
    
    Date:
    
    6/26/08Cindy Padilla, Secretary
Aging & Long-Term Services DepartmentApproved as to Form and Legal sufficiency:By:
    
    /S/ Ana Marie Ortiz
    
    
    
    Date:
    
    6/26/08General Counsel
Aging & Long-Term Services DepartmentDEPARTMENT OF FINANCE AND ADMINISTRATIONBy:
    
    /s/ Brad Mathews
    
    
    
    Date:
    
    8/12/08State Contracts Officer
  TAXATION AND REVENUE DEPARTMENTID Number: 03044223000By:
    
    Julie Rico
    
    
    
    Date:
    
    7/1/08
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CLTS Cohort Rate Table
AMERIGROUP
August 1, 2008 thru June 30, 2009
 Cohort
    
    Description
    
    Member Months
    
    Rates300
    
    NF LOC  Phase I, III, IV  Dual Eligible
    
    *****REDACTED****310
    
    NF LOC  Phase II  Dual Eligible320
    
    NF LOC  Phase V  Dual Eligible302
    
    NF LOC  Phase I, III, IV  Medicaid Only312
    
    NF LOC  Phase II  Medicaid Only322
    
    NF LOC  Phase V  Medicaid Only301
    
    MI VIA  Dual Eligible303
    
    MI VIA  Medicaid Only304
    
    Healthy DualsTOTALPhase I
    
    Effective August 1, 2008 thru June 30, 2009Phase II
    
    Effective November 1, 2008 thru June 30, 2009Phase III
    
    Effective January 1, 2009 thru June 30, 2009Phase IV
    
    Effective April 1, 2009 thru June 30, 2009Phase V
    
    Effective April 1, 2009 thru June 30, 2009
 CONTRACTOR
    
    
    
    State of NM HSD RepresentativeBY:
    
    /S/ Aileen McCormick
    
    
    
    BY:
    
    Carolyn IngramTITLE:
    
    SW Regional CEO
    
    
    
    TITLE:
    
    Director, Medical Assistance Division/HSDDATE:
    
    7/7/2008
    
    
    
    DATE:
    
    8/1/08
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APPENDIX A
 BENEFITS/SERVICES
EXCLUDED BENEFITS
AND
VALUE ADDED BENEFITS/SERVICES
 BENEFITS/SERVICES
     To facilitate proper adjudication of these claims, HSD/MAD will provide, or will require the SE to
provide, an SE provider file to the CONTRACTOR to identify SE providers.
  Adult Day Health Services
 Ambulatory Surgical Services
 Anesthesia Services
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Assisted Living Services
 Audiology Services
 Case Management Services
 (1)
    
    Case Management Services for Pregnant Women and their Infants, as set forth in
HSD/MAD regulations, 8.326.3;
 (2)
    
    Case Management Services for Traumatically Brain Injured Adults, as set forth in
HSD/MAD regulations, 8.326.5;
 (3)
    
    Case Management Services for Children up to age (3) years, as set forth in
HSD/MAD regulations, 8.326.6;
 (4)
    
    Case Management Services for Medically at Risk, as set forth in HSD/MAD
regulations, 8.320.5;
  Community Transition Goods and Services Community Relocation Specialist Services
 Dental Services
 Diagnostic Imaging and Therapeutic Radiology Services
 Dialysis Services
 Durable Medical Equipment and Medical Supplies
 Emergency Response Services
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Emergency Services
 Environmental Modifications
  EPSDT Services
 (1)
    
    EPSDT Private Duty Nursing includes private duty nursing for the EPSDT
population as set forth in HSD/MAD regulations, 8.323.4 NMAC, EPSDT PRIVATE DUTY NURSING
SERVICE. The services shall either be delivered in the Members home or the school
setting.
 (2)
    
    EPSDT Personal Care includes medically necessary personal care services
furnished to Members under twenty-one (21) years of age as part of EPSDT as set forth in
HSD/MAD regulations, 8.323.2 NMAC.
 (3)
    
    Tot-to-Teen Health Checks requires the CONTRACTOR to adhere to the periodicity
schedule to ensure that eligible Members receive EPSDT screens (Tot-to-Teen Health
Checks), including:
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(A)
    
    education of and outreach to Members regarding the importance of
health checks;
 (B)
    
    development of a proactive approach to ensure that the services are
received by Members;
 (C)
    
    facilitation of appropriate coordination with school-based
providers;
 (D)
    
    development of a systematic communication process with CONTRACTORs
Network Providers regarding screens and treatment coordination for Members;
 (E)
    
    process to document, measure, and ensure compliance with the
periodicity schedule; and
 (F)
    
    development of a proactive process to ensure the appropriate
follow-up evaluation, referral, and/or treatment, especially early intervention
for mental health conditions, vision and hearing screening and current
immunizations.
 Experimental Technology
 Health Education and Preventive Care
 (1)
    
    provide a continuous program of health education without cost to Member. Such a
program includes publications (e.g., brochures, newsletters, email updates), media
(e.g., films, videotapes, DVDs), presentations (e.g., seminars, lunch-and-learn
sessions), and class room instruction;
 (2)
    
    provide programs of wellness education. Additional programs may be provided
which address the social and physical consequences of high-risk behaviors;
 (3)
    
    make preventive services available to Members. The CONTRACTOR shall periodically
remind and encourage Members to use benefits, including physical examinations, which are
available and designed to prevent illness (e.g., HIV counseling and testing for pregnant
women);
 (4)
    
    initiate targeted prevention initiatives for Members with acute and chronic
disease, such as influenza and pneumococcal vaccinations, fecal occult blood testing,
and eye and hearing examinations; and
 (5)
    
    develop policies and procedures which encourage Home Safety Evaluations be
performed proactively on all at-risk Members transitioning from institutions to
community settings.
 Home Health Services
 Hospice Services
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Hospital Outpatient Services
 Inpatient Hospital Services
 Laboratory Services
 Nursing Facilities
 Nutritional Services
 Occupational Therapy Services
 Personal Care Option Services
 Pharmacy Services
 (1)
    
    there is at least one (1) representing drug for each of the categories in the
First Data Bank Blue Book;(2)
    
    generic substitution shall be based on AB Rating and/or clinical need;
 (3)
    
    for a multiple source, brand name product within a therapeutic class, the
CONTRACTOR may select a representative drug;
 (4)
    
    the PDL shall follow the CMS special guidelines relating to drugs used to treat
HIV infection;
 (5)
    
    the PDL shall include coverage of certain over the counter (OTC) drugs by a
licensed practitioner; and
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(6)
    
    the CONTRACTOR shall implement an appeals process for practitioners who think
that an exception to the PDL shall be made for an individual Member.
  (1)
    
    the CONTRACTOR shall use a PDL developed with consideration of the clinical
efficiency, safety and cost effectiveness of drug items and shall provide medically
appropriate drug therapies for Members. Drug items not on the PDL must be considered
for coverage on a prior authorization basis. Atypical antipsychotic medications must be
available in the same manner as conventional antipsychotic medications for the treatment
of severe mental illness, including schizophrenia, clinical depression, bipolar
disorder, anxiety-panic disorder and obsessive-compulsive disorder. In compliance with
State law, HSD/MAD will be creating a single Medicaid PDL to be used by all HSD/MAD
Medicaid contractors for all Medicaid programs. HSD/MAD will require the CONTRACTOR to
deliver a pharmacy benefit package using a single Medicaid PDL;
 (2)
    
    the CONTRACTOR shall coordinate as necessary with the SE when administering the
pharmacy services, to ensure that Member and provider questions are appropriated
directed. The CONTRACTOR shall edit pharmacy claims to ensure that any authorizations
given and claims paid are within the scope of the responsibility of the CONTRACTOR or
the CONTRACTORs pharmacy subcontractor, and appropriately inform Members or providers
when the claims within the scope of the responsibility of the SE for behavioral health
services. Such determinations will be primarily based on the prescriber and other
criteria as may be provided by the State;
 (3)
    
    the CONTRACTOR shall maintain written policies and procedures governing its drug
utilization review (DUR) program, in compliance with Federal and State law and
regulations;
 (4)
    
    the CONTRACTOR shall coordinate the delivery of the pharmacy benefit when
Medicare Part D is the primary coverage; and
 (5)
    
    the CONTACTOR shall ensure that any Member who takes nine (9) or more different
prescription medications has their medications reviewed by a medical clinician for
appropriateness and the identification and correction of potentially harmful practices
and shall document this review in the Members chart at least every six (6) months.
 Physical Health Services
 Physical Therapy Services
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Pregnancy Termination Services
 Preventive Health Services
 (1)
    
    Immunizations. The CONTRACTOR shall ensure that, within six (6) months of
enrollment, Members are immunized and current according to the type and schedule
provided by the most current version of the Recommendations of the Advisory Committee on
Immunization Practices, Centers for Disease Control and Prevention, Public Health
Service, United States Department of Health and Human Services. This may be done by
providing the necessary immunizations or by verifying the immunization history by a
method deemed acceptable by the ACIP. Current is defined as no more than four (4)
months overdue.
 (2)
    
    Screens. The CONTRACTOR shall ensure that, to the extent possible, within six
(6) months of enrollment or within six (6) months of a change in the standard,
asymptomatic Members receive and are current for at least the following Screening
Services. The CONTRACTOR shall require its Network Providers to perform the appropriate
interventions based on the results of the screens. Current is defined as no more than
four (4) months overdue.
 (A)
    
    Screening for Breast Cancer. Female Members age forty (40) through
sixty-nine (69) years of age who are not at high risk for breast cancer shall be
screened every one to two years by mammography alone or by mammography and annual
clinical breast examination. Female Members at high risk for developing breast
cancer shall be screened as often as clinically indicated.
 (B)
    
    Screening for Cervical Cancer. Female Members with a cervix shall
receive cytopathology testing starting at the onset of sexual activity, but at
least by twenty-one (21) years of age, and every three (3) years thereafter until
reaching sixty-five (65) years of age, if prior testing has been consistently
normal and the Member has been confirmed to be not at high risk. If the Member
is at high risk, the testing frequency shall be at least annual.
 (C)
    
    Screening for Colorectal Cancer. Members aged fifty (50) years and
older at normal risk for colorectal cancer shall be screened with annual fecal
occult blood testing or sigmoidoscopy colonoscopy or double contrast barium at a
periodicity determined by the CONTRACTOR.
 (D)
    
    Blood Pressure Measurement. Members of all ages shall receive a
blood pressure measurement as medically indicated.
 (E)
    
    Serum Cholesterol Measurement. Male Members aged thirty-five (35)
and older and Female Members aged forty-five (45) and older who are at normal
risk for coronary heart
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disease shall receive serum cholesterol and HDL cholesterol measurement every
five (5) years. Adults aged twenty (20) and older with risk factors for
coronary artery disease shall have serum cholesterol and HDL cholesterol
measurements as clinically indicated.
 (F)
    
    Screening for Obesity. All Members shall receive annual body
weight and height measurements to be used in conjunction with a calculation of
the Body Mass Index or referenced to a table of recommended weights.
 (G)
    
    Screening for Elevated Lead Levels. Members aged nine (9) to
fifteen (15) months old (ideally twelve (12) months old) shall receive a blood
lead measurement at least once.
 (H)
    
    Screening for Type 2 Diabetes. Members with one or more of the
following risk factors shall be screened. Risk factors include a family history
of diabetes (parent or sibling with diabetes); obesity (more than 20% over
desired weight or BMI greater than 27 kg/m2); race/ethnicity (e.g., Hispanic,
Native American, African American, Asian-Pacific Islander); previously identified
impaired fasting glucose or impaired glucose tolerance; hypertension (greater
than 140/90 mmHg); HDL cholesterol level lower than 35 mg/dl and triglyceride
level greater than 250 mg/dl; history of gestational diabetes mellitus (GDM) or
delivery of babies over nine pounds.
 (I)
    
    Screening for Tuberculosis. Routine tuberculin skin testing shall
not be required for all Members. The following high risk persons shall be
screened or previous screening noted: persons who immigrated from countries in
Asia, Africa, Latin America or the Middle East in the preceding five (5) years;
persons who have substantial contact with immigrants from those areas; migrant
farm workers; and person who are alcoholic, homeless or injecting drug users;
HIV-infected persons shall be screened annually. Members whose screening
tuberculin test is positive (greater than 10 mm. of induration) must be referred
to the local public health office in their community of residence for contact
investigation.
 (J)
    
    Screening for Rubella. Female Members of childbearing ages shall
be screened for rubella susceptibility by history of vaccination or by serology
at their first clinical encounter in an office setting.
 (K)
    
    Screening for Visual Impairment. Members three (3) to four (4)
years of age shall be screened at least once for amblyopia and strabismus by
physical examination and a stereo acuity test.
 (L)
    
    Screening for Hearing Impairment. Members fifty (50) years and
older shall be routinely screened for hearing impairment by questioning them
about their hearing.
 (M)
    
    Screening for Problem Drinking and Substance Abuse. Adolescent and
adult Members shall be screened at least once by a careful history of alcohol use
and/or the use of a standardized screening questionnaire such as the Alcohol Use
Disorders Identification Test (AUDIT) or the four-question CAGE Instrument and
the Substance Abuse Screening and Severity Inventory (SASSI). The frequency of
screening shall be determined by the results of the first screen and other
clinical indications. Members shall be referred to the SE as warranted.
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(N)
    
    Prenatal Screening. Pregnant Members shall be screened for
preeclampsia, D (Rh) Incompatibility Down syndrome, neural tube defects, and
hemogloginopathies, vaginal and rectal Group B Streptococcal infection, and
counseled and offered testing for HIV.
 (O)
    
    Screening for Chlamydia. All sexually active female Members age
twenty-five (25) or younger shall be screened for Chlamydia. All female Members
over age twenty-five (25) shall be screened for Chlamydia if they inconsistently
use carrier contraception have more than one sexual partner or have had a
sexually transmitted disease in the past.
 (P)
    
    Behavioral Health Screening. During an encounter with a PCP, a
behavioral health screen shall occur.
 The CONTRACTOR shall ensure that clinically appropriate follow-up and/or intervention is
performed when indicated by the screening results and that this is done using the guidance
provided in the Guide Preventive Services, Report of the U.S. Preventive Services Task Force,
Second Edition, Shalliams and Wilkins, 1996.
 (3)
    
    Tot-to-Teen Health Checks. The CONTRACTOR shall operate a Tot-to-Teen Health
check program for Members up to twenty-one (21) years of age to ensure the delivery of
the Federally mandated EPSDT services. Within six (6) months of enrollment, the
CONTRACTOR shall endeavor to ensure the eligible Members (up to age twenty-one) are
current according to the screening schedule in EPSDT services, set forth in HSD/MAD
regulations, 8.320.3 NMAC.
 (4)
    
    Counseling Services. The CONTRACTOR shall provide to applicable asymptomatic
Members counseling on the following unless Member refusal is documented: to prevent
tobacco use, to promote physical activity, to promote a health diet, to prevent
osteoporosis and heart disease in menopausal female Members, citing the advantages and
disadvantages of calcium and hormonal supplementation, to prevent motor vehicle
injuries, to prevent household and recreational injuries, to prevent dental and
periodontal disease, to prevent HIV infection and other sexually transmitted diseases,
and to prevent unintended pregnancies.
 (5)
    
    Health Advisor Telephone Hotline. The CONTRACTOR shall provide a toll-free
health advisor hotline, which shall provide at least the following:
 (A)
    
    general health information on topics appropriate to the various
Medicaid populations, including those with severe and chronic conditions;
 (B)
    
    clinical assessment and triage to evaluate the acuity and severity
of the Members symptoms and make the clinically appropriate referral; and
 (C)
    
    pre-diagnostic and post-treatment care decision assistance based on
symptoms.
 The CONTRACTOR must participate in and provide appropriate financing for the statewide
twenty-four (24) hour nurse hotline, unless significantly less costly options exist
and are approved by the State.
 (6)
    
    Family Planning Policy. The CONTRACTOR shall have a written family planning
policy. This policy shall ensure that Members of the appropriate age of both sexes who
seek family planning services shall be provided with counseling pertaining to the
following: methods of contraception; evaluation and treatment of infertility; HIV and
other sexually transmitted
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diseases and risk reduction practices; options for pregnant Members who do not wish to
keep a child; and options for pregnant Members who may wish to terminate the
pregnancy.
 (7)
    
    Prenatal Care Program. The CONTRACTOR shall operate a proactive prenatal care
program to promote early initiation and appropriate frequency of prenatal care
consistent with the standards of the American College of Obstetrics and Gynecology. The
program shall include at least the following:
 (A)
    
    educational outreach to all Members of child-bearing ages;
 (B)
    
    prompt and easy access to obstetrical care, including providing an
office visit with a practitioner within three (3) weeks of having a positive
pregnancy test (laboratory or home) unless earlier care is clinically indicated;
 (C)
    
    risk assessment of all pregnant Members to identify high risk cases
for special management;(D)
    
    counseling which strongly advises voluntary testing for HIV;
 (E)
    
    case management services to address the special needs of Members
who have a high risk pregnancy, especially if risk is due to psychosocial factors
such as substance abuse or teen pregnancy;
 (F)
    
    screening for determination of need of a post-partum home visit;
and
 (G)
    
    coordination with other services in support of good prenatal care,
including transportation and other community services and referral to an agency
that dispenses free or reduced price baby car seats.
 Private Duty Nursing Services
 Prosthetics and Orthotics
 Rehabilitation Services
 Reproductive Health Services
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##### 



Respite Services
 School-Based Services
 Service Coordination
 Skilled Maintenance Therapy Services
 Special Rehabilitation Services
 Speech Language Therapy Services
 Transplant Services
 Transportation Services
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##### 



(1)
    
    receiving information from and providing information to the SE regarding Members
and providers;
 (2)
    
    meeting with the SE to resolve provider and Member issues to improve services,
communication and coordination;(3)
    
    contacting the SE, as necessary, to provide quality transportation services; and(4)
    
    maintaining and distributing statistical information and data as may be required.
 Vision Services
 SERVICES EXCLUDED FROM THE BENEFIT PACKAGE
  (1)
    
    Services provided to intermediate care facilities for the mentally retarded as set forth in
HSD/MAD regulations, 8.313.2 NMAC, INTERMEDIATE CARE FACILITY FOR THE MENTALLY RETARDED.(2)
    
    Emergency services to undocumented aliens as set forth in HSD/MAD regulations, 8.325.10 NMAC,
EMERGENCY SERVICES FOR UNDOCUMENTED ALIENS.(3)
    
    Experimental and investigational procedures, technologies or non-drug therapies, as set forth
in HSD/MAD regulations, 8.325.6 NMAC, EXPERIMENTAL OR INVESTIGATIONAL PROCEDURES, TECHNOLOGIES
OR NON-DRUG THERAPIES.(4)
    
    Case management provided by CYFD, defined as Child Protective Services Case Management, as
set forth in HSD/MAD regulations, 8.320.5, NMAC, EPSDT CASE MANAGEMENT.(5)
    
    Case management provided by ALTSD, as set forth in HSD/MAD regulations, 8.326.7 NMAC, ADULT
PROTECTIVE SERVICES CASE MANAGEMENT.(6)
    
    Case management provided by CYFD, as set forth in HSD/MAD regulations, 8.326.8, CASE
MANAGEMENT SERVICES FOR CHILDREN PROVIDED BY JUVENILE PROBATION AND PAROLE OFFICERS.(7)
    
    Services provided in the schools and specified in the Individualized Education Program (IEP)
or Individualized Family Service Plan (IFSP), as set forth in HSD/MAD regulations, 8.320.6
NMAC, SCHOOL-BASED SERVICES FOR RECIPIENTS UNDER TWENTY-ONE YEARS OF AGE; and
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(8)
    
    Services provided to the Home and Community Based Waiver Services programs as set forth in
HSD/MAD Program Manual, MAD 733 NMAC, HOME AND COMMUNITY BASED SERVICES WAIVERS for the
Mentally Fragile waiver, the HIV/AIDS waiver, and the Developmentally Disabled waiver.
 VALUE ADDED BENEFITS/SERVICES
  (1)
    
    three or more direct services and not be administrative in nature;(2)
    
    reasonably expected to be provided to three percent (3%) of the CLTS population in the
aggregate; and(3)
    
    reported to the State in a format and frequency determined by the State.
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APPENDIX B
 REPORTING REQUIREMENTS
  Reporting Standards
  (1)
    
    reports or other required data shall be received on or before the scheduled due dates;(2)
    
    reports or other required data shall be prepared in strict conformity with appropriate
authoritative sources and/or State defined standards;(3)
    
    all required information shall be fully disclosed in a manner that is both responsive and
pertinent to report intent with no material omission;(4)
    
    the submission of late, inaccurate, or otherwise incomplete reports constitutes failure to
report. In such cases, a penalty may be assessed by the State; and(5)
    
    the State requirements regarding reports, report content, and frequency of submission are
subject to change at any time during the term of the Agreement. The CONTRACTOR shall comply
with all changes specified in writing by the State, after the State has discussed such changes
with the CONTRACTOR.
 Automated Reporting Standards
 (1)
    
    The CONTRACTOR is required to submit data to the State. The State shall define the format
and data elements after having consulted with the CONTRACTOR on the definition of these
elements.(2)
    
    The CONTRACTOR is responsible for identifying and reporting to the State immediately upon
discovery of any inconsistencies in its automated reporting. The CONTRACTOR shall make
necessary adjustments to its reports at its own expense.(3)
    
    The State, in conjunction with its fiscal agent(s), intends to implement electronic data
interchange standards for transactions related to health care. The CONTRACTOR shall work with
the State to develop the technical components of such an interface.
 Disease Reports
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##### 



Disease Management Reports
  Encounters
   (1)
    
    Encounter Submission MediaThe CONTRACTOR shall provider encounter data to the State by electronic media, such as
magnetic tape or direct file transmission. Paper transmission is not permitted.(2)
    
    Encounter Submission TimeframesThe CONTRACTOR shall submit encounters to the State within one hundred twenty (120) calendar
days of the date of service or discharge, regardless of whether the encounter is from a
subcontractor or subcapitated arrangement. Exceptions may be allowed for encounters from
out-of-state, non-contracted providers. Encounters for claims involving other insurance or
third parties must be submitted within three hundred sixty five (365) calendar days from date
of service. Encounters that do not clear edit checks shall be returned to the CONTRACTOR for
correction and re-submission. The CONTRACTOR shall correct and resubmit the encounter data
to the State.(3)
    
    Encounter Data ElementsEncounter data elements are a combination of those elements required by HIPAA-compliant
transaction formats, which comprise a minimum core data set for states and managed care
organizations, and those
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required by CMS or the State for use in managed care. The State may increase or reduce or
make mandatory or optional, data elements, as it deems necessary. The CONTRACTOR will be
held harmless in conversion to HIPAA coded encounter data when delays are the result of HIPAA
implementation issues. The transition to HIPAA codes and requirements does not relieve the
CONTRACTOR of timely submission of encounter data. The State will approve necessary default
values for paper claim encounters that must pass the States required HIPAA format edits.The CONTRACTOR shall submit encounter data to the State using the 837 and NCPDP formats. The
State will work with the CONTRACTOR and HSD/MADs claims processing contractor to provide the
CONTRACTOR with an electronic disposition of each submitted encounter.
 Financial Reporting
 (1)
    
    The CONTRACTOR shall submit annual audited financial statements including, but not limited
to, its Income Statement; Statement of Changes in Financial Condition or cash flow; and
Balance Sheet. The CONTRACTOR shall include an audited scheduled of CLTS revenues and
expenses according to generally accepted accounting principles. The result of the
CONTRACTORs annual audit and related management letters shall be submitted no later than one
hundred fifty (150) calendar days following the close of the CONTRACTORs fiscal year. The
audit shall be performed by an independent Certified Public Accountant. The CONTRACTOR shall
submit for examination any other financial reports requested by the State and related to the
CONTRACTORs solvency or performance of this Agreement.(2)
    
    The CONTRACTOR and its subcontractors shall maintain their accounting systems in accordance
with statutory accounting principles, generally accepted accounting principles, or other
generally accepted systems of accounting. The accounting system shall clearly document all
financial transactions between the CONTRACTOR and its subcontractors, and the CONTRACTOR and
the State. These transactions shall include, but are not limited to, claim payments, refunds,
and adjustments of payments.(3)
    
    The CONTRACTOR and its subcontractors shall make available to the State and any other
authorized State or Federal agency, any and all financial records required to examine the
compliance by the CONTRACTOR insofar as those records are related to the CONTRACTORs
performance under this Agreement. For the purpose of examination, review, and inspection of
its records, the CONTRACTOR and its subcontractors shall provide the State access to its
facilities.(4)
    
    The CONTRACTOR and its subcontractors shall retain all records and reports relating to
agreements with the State for a minimum of ten (10) years from the date of final payment. In
cases involving incomplete audits and/or unresolved audit findings, administrative sanctions,
or litigation, the minimum ten (10) year retention period shall begin when such actions are
resolved.(5)
    
    The CONTRACTOR is mandated to notify the State immediately when any change in ownership can
legally be disclosed. The CONTRACTOR shall submit a detailed work plan during the transaction
period or no later than the date of the approval of sale by the DOI that identifies areas of
the Agreement that will be impacted by the change in ownership, including management and
staff.(6)
    
    The CONTRACTOR shall submit records involving any business restructuring when changes in
ownership interest of five percent (5%) or more have occurred. These records shall include,
but are not limited to, an updated list of names and addresses of all person or entities
having ownership interest of five percent (5%) or more. These records shall be provided no
later than the date that they are required to report the information to the Securities and
Exchange Commission or other regulatory authority.
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(7)
    
    Reports post-marked with the due date will be considered as a timely submission. If report
due date falls on a weekend or recognized State holiday, receipt of the report the next
business day is acceptable.(8)
    
    Table No. 1, gives an overview of the reporting requirements the State has established to
monitor and examine the CONTRACTOR for solvency and compliance with Federal requirements for
financial stability. These requirements shall enable the State, or its designee, to determine
if changes have occurred which affect a CONTRACTOR and/or its subcontractors financial
condition. The CONTRACTORs required level of reinsurance, fidelity bond, or insurance and
solvency cash reserves may change with changes to the CONTRACTORs net worth or other
financial condition.
 Grievance, Appeals and Hearings Reporting
  HEDIS
  TABLE NO. 1
 Performance Measures
 DOMAIN
    
    MEASURE
    
    DUEPrevention
    
        Flu Shots for Older Adults    Pneumonia Vaccination for Older Adults    Fecal Occult Blood Testing(*)Utilization
    
        Inpatient Hospital Care  General Hospital    Inpatient Hospital Care  Non-acute Care    Nursing Home Admissions & Length of Stays    Emergent Care visitsEffectiveness of Care
    
        Comprehensive Diabetes Care    Cholesterol Management for Cardiovascular Conditions    Medication ManagementPatient Satisfaction
    
        CAHPSAccess to Care
    
        Access to health care providers/services and MCO services    Call answer timeliness    Call abandonment
 150




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##### 



DOMAIN
    
    MEASURE
    
    DUESafety
    
        Number of home safety evaluations conducted    Falls and mobilitySelf Direction
    
        Signed Care Plans (Consumer)    Number of consumers who transition
from NF placement that are served &
maintained w/community based services for
six monthsOther
    
        Claims timeliness
 Provider Network Reports
  TABLE NO. 2
 Definition
    
    Frequency
    
    Objective
    
    Due DateAnalysis of Stop-loss
protection with Detail of
Panel Composition
    
    Quarterly
    
    Examine to determine
Solvency, Rate Payment.
    
    30 days from end of
QtrCAHPS (Member Satisfaction Survey)
    
    Annual
    
    Determine member
satisfaction with
access/outcomes/quality
    
    August 30Calendar-Year
Independently Audited
Financial Statements
    
    Annual
    
    Examine for Solvency
and CMS Compliance
    
    June 1Calendar-Year Medicaid-
Specific Audited Schedule
of Revenue and Expenses
    
    Annual
    
    Examine and determine
for Solvency and CMS
Compliance
    
    June 1Cash Reserve Statement
    
    Quarterly
    
    Examine and confirm
Solvency and CMS
Compliance
    
    30 days from end of
Qtr
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##### 



Definition
    
    Frequency
    
    Objective
    
    Due DateClaims Payment Timeliness
    
    Monthly
    
    Compliance with the BBA
payment timeliness
requirements for
30-days and 90-days.
    
    15 days from end of
the monthCritical Incident Report
    
    Monthly
    
    
    
    30 days from end of
monthCultural Competency Plan
    
    Annual
    
    
    
    August 1Delegation Report
    
    Upon Change
    
    
    
    30 Days from
Revision, addition
or deletionDepartment of Insurance
Reports
    
    Quarterly
Quarters 1,2 & 3
(45 days from end
of quarter)
annually on 3/1
    
    Examine and confirm
Solvency and CMS
Compliance
    
    45 days from the
end of quarter or
the 15th
of the month, March
1 for Annual
StatementDetailed Denial Report
    
    Quarterly
    
    
    
    30 Days from end of
QuarterDisease Management
Comprehensive Plan
    
    Annual
    
    
    
    September 1Disease Management Program
Performance Review
    
    Quarterly
    
    
    
    30 Days from end of
QuarterDisease Management Program
Evaluation
    
    Annual
    
    
    
    September 1Expenditures by Category
of Services for hospital,
pharmacy, physician,
dental, transportation and
other
    
    Quarterly
    
    Determine Cost
Efficiency
    
    45 days from end of
Qtr or the
15th day
of the second month
following the end
of the quarterExpenditures of services
to FQHCs and RHCs
    
    Quarterly
    
    Enable HSD/MAD to make
wraparound payments to
FQHCs and RHCs
    
    30 days from end of
Qtr
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##### 



Definition
    
    Frequency
    
    Objective
    
    Due DateGeo-Access
    
    Quarterly
    
    Maintain current
provider availability
and access
    
    30 Days from end of
QuarterGrievance, Appeals &
Hearings
    
    Monthly
    
    
    
    30 Days from end of
MonthHEDIS Data Submission
(With Analysis)
    
    Annual
    
    
    
    August 15 or as
Designated by NCQAIdentify the Fidelity Bond
or Insurance Protection by
Amount of Coverage in
relation to Annual
Payments. Identify MCO
Directors, Officers
Employees or Partners.
    
    Annual
    
    Examine and confirm
Solvency and CMS
Compliance
    
    Initially and upon
renewalMember Satisfaction Survey
& Dissemination (CAHPS)
    
    Annual
    
    
    
    August 30Prior Authorization Listing
    
    Quarterly
    
    
    
    30 Days from end of
QuarterPrior Authorization Report
    
    Monthly
    
    
    
    30 Days from end of
MonthProgram
Integrity/Suspicious 
Activity/Fraud
    
    Quarterly
    
    
    
    30 Days from end of
QuarterProvider Satisfaction
Survey
    
    Annual
    
    
    
    August 30Provider Training Plan
    
    Annual
    
    
    
    July 1Quality Management/Quality
Improvement Comprehensive
Plan
    
    Annual
    
    
    
    September 1Quality Management/Quality
Improvement Program
Evaluation
    
    Annual
    
    
    
    September 1
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##### 



Definition
    
    Frequency
    
    Objective
    
    Due DateQuarterly Medicaid
specific unaudited
Schedule of Revenue and
Expenses
    
    Quarterly
    
    Examine and compare
Administrative
Expenditures by Line of
Business
    
    45 days from the
end of quarter or
the 15th
day of the second
month following the
end of a quarterReinsurance Policy
    
    Annual
    
    Assess Solvency and CMS
Compliance
    
    Initially and upon
renewalUtilization Management
Program
    
    Annual
    
    
    
    September 1
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##### 



APPENDIX C
 C.1 MONEY FOLLOWS THE PERSON (MFP) INITIATIVES
  1.
    
    identify eligible Medicaid-funded nursing facility and, as requested by HSD or ALTSD,
residents that wish to move from the institutional setting to home and community based
programs and may be eligible for participation in the Money Follows the Person Project
initiatives;2.
    
    screen all individuals identified in paragraph 1 to determine if the individual is a probable
MFP consumer/participant; and, if so, complete a comprehensive assessment utilizing the
States assessment tool or another appropriate assessment/screening tool chosen by the
CONTRACTOR and approved by HSD/MAD and ALTSD;3.
    
    identify any and all appropriate home and community based programs for each identified
eligible institutional recipient;4.
    
    if, and when an eligible institutional resident is discharged from the institution (and
before such date, if appropriate), assist the individual with the following:
 (A)
    
    relocation specialist services, which are specialized services provided while the
individual is a resident in an institutional setting and during the individuals
transition to and residence in the community. These services may include but are not
limited to:
 (1)
    
    assessing the individuals needs and assisting the individual to
arrange for and procure needed resources for the move from the institution to the
community, such as establishing Medicaid medical and financial eligibility for
home and community-based services and eligibility for other HSD programs;
identifying needed State plan or other services; coordinating the array of
services and providers needed on or after the move, and arranging the
time-sensitive transition services;
 (2)
    
    developing a comprehensive person-centered, community-based
services and transition plan;
 (3)
    
    carefully monitoring the first sixty (60) days the individual
resides in the community to make certain that services are delivered according to
the plan and are sufficient to meet the individuals needs, and that the
individual is comfortable and safe in their environment;
 (4)
    
    ensuring that individuals have an opportunity to educate/train
their respective caregivers; and
 (5)
    
    ensuring that the individuals service plan is implemented as
written; and
 (6)
    
    linking the individual to appropriate home and community-based
services.
 (B)
    
    transitional services incurred by individuals who are transitioning from an
institutional setting to the community to establish a basic household. These services
may include such things as
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##### 



security deposits, essential household furnishings and moving expenses required to
occupy a community domicile, set-up fees or deposits for utility or service access,
and services necessary for the individuals health and safety;
 (C)
    
    non-medical transportation services which would enable the individual to gain
access to community services, events, activities and resources, or other activities or
events that support independence and cannot be obtained from other sources;
 (D)
    
    assistive technology which includes devices and services, which may include
training or technical assistance for the individual or, where appropriate, family
members or others;
 (E)
    
    specialized medical equipment and supplies, including devices, controls or
appliances which enable an individual to increase his/her ability to perform activities
of daily living and perceive, control or communicate with his/her living environment;
 (F)
    
    nutrition services including an assessment of the individuals nutritional needs,
development and/or revision of the individuals nutritional plan, counseling and
nutritional intervention, and observation and technical assistance related to
implementation of the nutritional plan;
 (G)
    
    substance abuse services which may include short-term education and counseling,
and linkage to education and support groups for prevention or treatment of potential or
acute substance abuse;
 (H)
    
    family support services which may include education on the crucial informal
support network in areas such as service availability, expectations, and health and
safety issues; and(I)
    
    purchase of service animals.
 5.
    
    developing a brochure, under the direction of HSD/MAD or ALTSD, to provide information to
institutional recipients, their families, advocates, State employees and other interested
parties regarding the Money Follows the Person program;6.
    
    provide HSD/MAD and ALTSD with a list of individuals that have been identified as eligible
for the Money Follows the Person program on a monthly basis;7.
    
    provide HSD/MAD and ALTSD with a list of individuals that have transitioned back to home and
community based programs on a monthly basis;8.
    
    provide HSD and ALTSD with a report detailing the pre-transition and post-transition services
rendered for each eligible individual on a monthly basis, to include all fields and format
agreed to by the parties;9.
    
    collect data, implement strategies and provide reports regarding quality management
initiatives, as identified by ALTSD and HSD/MAD; and10.
    
    provide ad-hoc reports relating to the Money Follows the Person initiative as requested by
HSD or ALTSD.
 C.2
    
    IDENTICATION OF BARRIERS FOR HOME AND COMMUNITY BASED PROGRAM SUPPORTS
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The CONTRACTOR shall identify any current and potential barriers to providing home and
community based programs throughout the State. This identification may include workforce
shortages in current and future programs; facility shortages for current and future programs;
statutory and regulatory barriers to address future long-term care service needs; and other
information that the CONTRACTOR deems appropriate. The CONTRACTOR shall collaborate with MFP
stakeholder groups, or other groups identified by ALTSD or HSD/MAD in the identification of
these issues and potential resolutions. The CONTRACTOR shall provide HSD/MAD and ALTSD with
a report identifying these barriers and potential solutions every six (6) months or more
often as needed.C.3
    
    IDENTIFICATION OF COMPLEX CASESThe CONTRACTOR shall receive uniform person-level individual data,
based upon the initial assessment and the ongoing assessment process.
Based on this data, the CONTRACTOR shall identify complex cases, such
complex cases being identified on criteria developed by the CONTRACTOR
and approved by HSD/MAD and ALTSD. The CONTRACTOR shall monitor the
health and safety of the identified person, coordinate his/her care
and take steps to ensure his/her health and safety is maintained in a
reasonable manner. The CONTRACTOR shall report identified complex
cases on a quarterly basis or more often as needed, including all
information set forth in a Letter of Direction (LOD) to be completed
by ALTSD and HSD/MAD, in consultation with the CONTRACTOR.C.4
    
    PERFORMANCE MEASURE, DEFAULT BY CONTRACTORThe CONTRACTOR shall substantially perform all Performance Measures as agreed to by the
Parties.
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APPENDIX SECTION D
 (THESE ARE THE CURRENT MEGS)
(COHORTS WILL BE SUBSETS OF THESE MEGS)
 The State will pay amonthly PMPMCapitation Rate to theContractor for Members by Cohort:
    
    Name of Cohort
    
    Description of CohortCohort 1
    
    Dual NF LOC
    
    Enrollee is dually
eligible for Medicaid and
Medicare and meets NF
LOC. NF LOC is required
for NF Resident, PCO, and
D & E Waiver.Cohort 2
    
    Dual Mi Via
    
    Enrollee is dually
eligible for Medicaid and
Medicare and has been
approved for Mi Via
Waiver services. The Mi
Via Waiver services will
be delivered outside of
the CLTS Waiver.Cohort 3
    
    Non Dual NF LOC
    
    Enrollee is Medicaid only
and meets NF LOC. NF LOC
is required for NF
Resident, PCO, and D & E
Waiver.Cohort 4
    
    Non Dual Mi Via
    
    Enrollee is Medicaid only
and has been approved for
Mi Via Waiver services.
The Mi Via Waiver
services will be
delivered outside of CLTS
Waiver.Cohort 5
    
    Healthy Duals
    
    Enrollee is dually
eligible for Medicaid and
Medicare and does not
receive any long-term
care services.
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