11/05/201 0 09:3 5 FA X 202493514 2 FA A • » DMS [gl003/00 6 

# f j U.S . Deportmen t o fIransportatlo n Federa l Aviatio n Admini$tra1io n Southwes t Regio n Arkansas , Louisiana . Ne wMexico , Oklahom a Texa s 

## OC T1 2 201 0 CERTIFIE D MAI L - RETUR N RECEIP TREQUESTE D Hearin g Docke t Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Wilbu rWrigh t Buildin g - Suit e 2W100 0 Washington , D C 2059 1 Attn : Hearin g Docke t Clerk , AGC-43 0 I n th e Matte rof : Continenta l Airline s Inc . Docke t No . C P Cas e No . 2009SW27019 3 Federa l Av/iatio n Adtniriistratio n Southwes t Regio n Offic e o fRegiona l Counsel , ASW. 7 260 1 Meacha m Blv d Fort Worth , T x7613 7 c*5 1 e n 

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## CPlDSWOT^lS - j3^010-\01?- - Dea rSi ro rMadam : Enclose d ar e th e origina l an d on e cop yo fth e complain t i n th e above-reference d proceeding . Th e Complainan t request s tha t th e hearin g i n thi s matte rb e hel d i n th e Houston , Texa s area , an d expect s tha t th e hearin g wil l las t on e day . Pleas e serv e m e wit h al l document s i n thi s matter . Sincerely , LYNETT E WOR D Regiona l Counse l

Ti m Duff Attorne y Enclosed : Complain t11/05/201 0 09:3 5 FA X 202493514 2 FA A + DM S @l004/00 e

U.S . DEPARTMEN TO F TRANSPORTATIO N FEDERA L AVIATIO N ADMINISTRATIO N I n th e Matte rof : CONTINENTA L AIRLINE S IN C FA ACas e No . 2009$W27019 3 FA ADocke t C P Judg e No t Assigne d COMPLAIN T Th e Complainan t file s il s complaint , unde rRul e 20 8 o fth e Rule s o fPractic e i n FA ACivi l PenaltyActions , 1 4 CF R §13.208, an d state s th e following : I . Responden t Continenta l Airline s Inc. , (hereinafte r"CAL" ) wa s advise d throug h a Notic e o fPropose d Civi l Penaltytha t th e FA Apropose d t o asses s a civi l penalt yi n th e amoun t o f $6,000 . O n Octobe r5 , 2010 , Responden t CA L submitte d a writte n reques t fo ra hearing . I f 1 . Continenta l Airline s Inc . (CAL ) hold s Ai rCarrie rOperatin g Certificat e CALA014 A authorizin g i t t o engag e i n schedule d ai rtransportatio n unde rPar t 12 1 o fth e Federa l Aviatio n Regulations . 2 . O n o rabou t May4 , 2009 , CA L operate d Civi l Aircraf t N37419 , a Boein g 737-900ER , a n aircraft wit h a seatin g capacit yo fove r100 , o n Fligh t 16 6 fro m Seattle , Washingto n t o Houston , Texas . 3 . CAL' s Operation s Specification s require d a complimen t o f4 fligh t attendant s fo rth e aircraft operate d o n th e fligh t describe d above . 4 . CA L operate d th e fligh t wit h 5 fligh t attendant s unti l arriva l i n Houston ; howeve rupo n arrival , 2 ofth e fligh t attendant s departe d th e aircraft whil e a passenge rreinaine d o n th e aircraft . Sectio n 121.391(c) o fth e Federa l Aviatio n Regulation s indicate s tha t th e numbe ro ffligh t attendant s approve d unde rsection s (a ) an d (b ) ofSectio n 121.39 1 i s se t fort h i n th e certificat e holder' s operation s specifications . B yreaso n o fth e foregoing , CA L violate d Sectio n 121.39(a)(4 ) o fth e Federa l Aviatio n Regulation s i n tha t whil e usin g a n aircraf t havin g a seatin g capacit yo fove r10 0 passenger s i t faile d t o provid e th e numbe ro ffligh t attendant s require d i n it s operation s specification s o n a passenger-carryin g airplan e bein g used .11/05/201 0 09:3 5 FAX 202493514 2 FA A+ DMS 0005/00 9

III . 1 . Unde r4 9 U.S.C . §46301 . responden t i s subject t o a civi l penalt yfo reac h o fth e violation s o fth e regulation s cited . Th e maximu m penaltype rviolatio n i s $25,000.00 . 2 . Unde rth e fact s an d circumstance s o fthi s case , a civi l penalt yo f$6,00 0 i s appropriate . Complainan t respectfull yrequest s tha t th e administrativ e la wjudg e ente ra n orde rtha t responden t b e assesse d a civi l penaltyi n th e amoun t o f$6,000 . Submitte dthi s i^^ hda y o f Oc-h^<*- _ LYNETT E WOR D Regiona l Counse l Southwes t Regio n By: : ^ Ti m Duf f Attorne y Federa l Aviatio n Administratio n 817-222-509 9 817-222-509 211/05/201 0 09:3 5 FAX 202493514 2 FA A+ DMS IgOOG/OO G

CERTIFICAT E O F SERVIC E I hereb ycertif ytha t th e foregoin g Complain t ha s bee n maile d thi s dat e b y Certifie d Mail , Retur n Receip t Requested , to : Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 Attn : Hearin g Docke t Clerk . AGC-43 0 Wilbu rWrigh t Buildin g - Roo m 2W100 0 Presiden t Continenta l Airline s Inc . HQSE O P.O . Bo x460 7 Houston . Texa s 77210-460 7 Thoma s Boilin g Lega l Departmen t HQSL G 160 0 Smit h Stree t Houston , Texa s 7700 2

Je n Casilla s Ayala , Progra m Analys t Federa l Aviatio n Administratio n Southwes t Regio n Offic e o fRegiona l Counse l 260 1 Meacha m Blv d For t Worth , T X 7613 7 

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