ATTORNEYS AT LAW

December 2,2013

VIA ELECTRONIC FILING

u.s. Department of Transportation

1200 New Jersey Ave. S.E.

Washington, DC 20590

Re: Family Assistance Plan of Hi Fly Ltd

Docket OST-1998-3304

Dear Sir or Madam:

Evelyn D. Sahr.

Enclosed please find the Family Assistance Plan of Hi Fly Ltd. The enclosed plan describes

procedures that comply with the requirements of the Foreign Air Carrier Family Support Act of

1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st

Century (AIR-2I)and the Vision 100-Century of Aviation Reauthorization Act.

Tlus information along with a 24-hour emergency number has also been submitted to the

National Transportation Safety Board under separate cover. .

/i;

~

E elyn D. S

Drew M. Derco

Counsel for Hi Fly Ltd
HIfl"

Boord.,?f Di.rectors

SkyPorks -Business Centre-level 5

MOno In!ernolionol Airport

Luqa.lQA Malta

HI FLY LTD

FAMILY ASSISTANCE PLAN

-- --._-- ._---_ ...-------

Purs.uant to th~ r~quiremenisot th~ Aviation Disast~r Family Act. 49 U.S.c. S 1136. and the

fQ(eign Air CalTi~rFamilySupport Act49U.S.C. S 41313, Hi FlyLtd has establish~d a Family

Assistance Plan: The;Family Assistance Pteiri tPlan") shall be.lmplemented In ;the event of

an accidentln the United states at America involving an aircraft operated by Hi Fly Lid

where there is a. maiqr loss of life-. Hi fly Lid isa Foreign Air Carner speciali!ing in the

transp'ortafion of persons. proPerly and mail. .

1. Hi Fly lid "'ill provide equal treatment of the families of revenue and nonrevenue

passengers.

2, Telephone Number - In the event of an aviation disaster Hifly Ltd will e.stablish a toll

free tetephone number in the United States and Matta tor the purposes of receiv.ing

.accident related calls. The. phone number will be provided to the media in the

event .ot a qualified accident. This phone number will be statred by Hi Fly Ltd

employees or qualified contraclors.

3. Hi Fly Lid will compile a preliminary list ()f passengers based upon the best

ir]formation available. I)pon request, this Iisfot passenger Ivenfied or unverified) will

be provided to the National Transporlation Safety Board Direclor of Family Support

Services,

4. Hi fly Ltd will provide notification to families of the passengers invotved in the

accident as 'soon as practicable after the passenger has been identified. No

passenger names shall be released to the media or publiC notice provided until Hi

FlY.Lid has verified that the passongerwas on board the flight and provided notice

fa the passenger's tamily. i)pon,request of the family ofa passenger. Hi Fly ltd will

inform the family of whether the .passEmger's name appeared6n a prefiminary

passenger manifest for the flight involved in the accident.

5. ,It is Ihe responsibilily at the Natiohal Transporlalion Sately Board. medicdl

examiner, coroner or other designatedaufhoiily lofadlitdle. iecover and idenfily

any totally injwed pass,!ngers. tti Fly ltd shall comply with the directives 01 these

authorities and will <::onsultwith the family at each passenger regarding their wishes

as to the disposifi6n of any remains or effects that are in possessIon or control of Hi

Fly ltd.

6. Hi Fly Ltd shall proVide assistance to family. members of any passenger with

accommodations. trovel and 'meals in traveling 10.site ofthe acddent.

7. Any possessions, regardless ot condition, requested by a passengers family thai

are in the.control of Hi.FlyLtdshall be returned 10 the. passenger's tamily unless they

are needed in connection with the acddent investigation or'crimlnal invesfigation.

Any unclaimed possessions within the control oJ Hi Fly ltd shall be retained for a
Hifl"

Boord of Duecfors

SkyPory-s ~usjness Centre-level5

Malta International AIrpOrt

11lon.I.QAMolto

period of at least 18 months. Hi Fly Ltd, or a quolified contraclor, will create an

inventory of any unclaimed possessions,

8. Hi FlyLtd'will coi1sult Ihe family of each passenger belore Ihe cons.tNc.fion of any

monument to the possengers is built in the United Slales.

.9. Hi Fly Ltd will work wilh ihe NTSB-designatedindependent orgonizafion (the Red

Cioss) on an ongoing basis to ensure that lamilies of passengers receive an

appropriate level of services and. assistance following an' acddent. Hi Fly LId will

provide reasonable compensafion to .iheindependent organizaJion for any

serviCesprovided.

10. Hi Fly Ltd will commit suffiden't personnel and finances for the execution of thls

plan.

II. HiFly Ltd will provide adequafe fraining to its employees and agen1s£0 as to meet

fhe needs of surVivorsand family members following an accidenJ..

12. In fhe everif fhaf Hi fly Ltd volunteers assIsfance fa United Sfates citizens within fhe

Unifed Stafes for an aircraft accident outside of fhe United States involving a inajor

loss of life, Hi Fiy Lfd will consuit the NTSBand fhe U.S. Department of States in

rendEiling such dssistance.

13. In the. event of an accident that results in significant damage too manmade

structure or ofh"r property on the ground that is not government owned, Hi FlyLtd

wiil promptly provide notice, il1WliUng,direclly to Ihe owner of the properly about

Iiabilily for property damage an<:l means of obtaining compensation. At d

mInimum, this written notice will advise the owner (I) to contact the insvrer of the

propelty as an .authoritative source for information about coverage and

compensption; (ii) to not rely' on unofficial information from Hi .Fly ltd

representatives about compensation by Hi fly Ltd for acddent site properly

damage; and (iii) to obtain photographic or other delailed evidence of property

damage as soon as possible after lhe accident, consislent. with resfridions on

ac<;:essto.the acCident sile.

14. In Ihe event the National Tionsporfation Safe.ty Mard holds a public hearing

regarding or cotnparable proceeding.at a localion greater than 80 miles from the

acddent site, Hi fly Ltd will ensure that fhe procee<:ling ls mClde. availabte

simul1aneouslyby electronic means at a location open to the public 01 both the

origin cily and destinalioncity of its flight ifthot city istocated in the Uhited Stales.

Malto, 27'h NoVember 2013