Employment Contract, dated July 31, 2002



 Exhibit 10.15 
  
 

 
  
 Private & Confidential

  
 31st July, 2002 
  
 Mr. Pavan Bagai 
 103/12 Silver Oaks 
 DLF City – I 
 Gurgaon 122002 
 Haryana 
  
 EMPLOYMENT CONTRACT 
  
 Dear Mr. Bagai, 
  
 Subsequent to the meetings between exl Service.com(I) Pvt. Ltd. and you, we are pleased to make an offer of employment on the following terms and conditions: 
  

	1.	Appointment 

  

	 	1.1	You shall be appointed to the position of Vice President – Strategic Businesses. 

  

	 	1.2	Your Date of Joining is 31st July 2002. 

  

	 	1.3	You shall be based in NOIDA but will serve the Company or any of its subsidiaries or associated companies in any location within or outside of India.


  

	 	1.4	Your employment with the Company is subject to: 

  

	 	(a)	Your undergoing a pre-employment medical examination and being declared fit; and, 

  

	 	(b)	The accuracy of the testimonials and information provided by you; and, 

  

	 	(c)	Your being free from any contractual restrictions preventing you from accepting this offer or starting work on the above-mentioned date; and, 

  

	 	(d)	Your providing two satisfactory references. 

  

	2.	Remuneration 

  

	 	2.1.	As an employee of the Company you will receive an Annual Gross Salary of Rupees Thirty Seven Lacs, Forty Two thousand, Eight hundred and Sixty Seven only . (Rs.3,742,867/-
only) This will be disbursed to you in accordance with the prevailing standard compensation plans of the company, information on which will be provided to you upon joining the company. In addition you are entitled to a Leased Company Car
(the cost of lease not exceeding Rupees Four Lacs Fifty Thousand per annum). Pending the arrangements for the lease of car this amount
will be paid to you on a per month basis subject to deduction of taxes as appropriate. 

  

	 	2.2.	You shall receive an amount towards annual qualifying discretionary bonus based entirely on the management’s assessment of your performance during the previous year (January to
December). The details of the scheme, including the nature of your participation and extent of award, will be separately discussed with you by the management. 

  
 A Business Process Outsourcing Company 
 Exl Service.com(I) Pvt. Ltd. 
 A48, Sector 58, Noida, (UP) 201 301, India. Tel.: 91(120) 4490320-22 Fax.: 91(120) 4490304-05 www.exlservice.com

 Regd. Office : 103 A, Ashoka Estate, Barakhamba Road, New Delhi 110 001. 
  









 

 
  

	 	2.3.	The payments described above will not be further grossed up for taxes and you will be responsible for the payment of taxes with respect to such payments, that are deducted at source
as per the prevailing rules. 

  

	 	2.4.	The remuneration paid to you has taken into consideration the status and responsibilities of the appointment and as such, you will no be entitled to any other payment by way of
overtime and other allowances. 

  

	3.	Probation 

  

	 	3.1	You will serve a probationary period of six months. During the period of probation the contract may be terminated by either party by giving one month’s notice in writing or
payment of salary in lieu thereof. On satisfactory completion of your probation your services will be confirmed by the management in writing. 

  

	 	3.2	The Company reserves the right to extend the probationary period in the event that your performance is not up to expectation. 

  

	4.	Code of Conduct 

  

	 	4.1	You shall, at all times, be required to carry out such duties and responsibilities as may be assigned to you by the Company and shall faithfully and diligently perform these in
compliance with established policies and procedures, endeavoring to the best of your ability to protect and promote the interests of the Company. 

  


	 	4.2	You shall not, except with the written permission of the Company, engage directly or indirectly in any other business, occupation or activity, whether as a principal, agent or
otherwise, which will be detrimental, whether directly or indirectly, to the Company’s interests. 

  

	 	4.3	You shall keep strictly confidential details of your salary and employment benefits within and outside the Company. 

  

	 	4.4	You shall not disclose or divulge any confidential information related to the Company’s business or its customers which may come to your knowledge or possession during the
tenure of your employment, and which should not be disclosed or made public save in the course of the proper execution of your duties. 

  

	 	4.5	You undertake not to make copies or duplicates of confidential or sensitive property or material including but not limited to keys, access cards, diskettes, photographs or such
other proprietary information relating to the Company’s business. 

  

	 	4.6	You will be bound by the Code of Conduct and all other rules, regulations, policies and orders issued by the Company from time to time in relation to your conduct, discipline and
service condition such as leave, medical, retirement, etc. as if these conduct rules, regulations, policies et al, were part of this contract of appointment. 

  

	5.	Working Hours 

  

	 	5.1	ExI practices a 48 hour work week for all staff and management employees. Actual work timings and shifts may vary from time to time based on business and customer service
requirements. You will be advised by your supervisor or manager of the working hours, break period and weekly rest day(s) for your unit 

  
 A Business Process Outsourcing Company 
 Exl Service.com(I) Pvt.
Ltd. 
 A48, Sector 58, Noida, (UP) 201 301, India. Tel.: 91(120) 4490320-22 Fax.: 91(120) 4490304-05 www.exlservice.com 
 Regd. Office : 103 A, Ashoka Estate, Barakhamba Road, New Delhi 110 001. 
  









 

 
  

	6.	Termination of Employment 

  

	 	6.1	Either the Company or you may at any time terminate this agreement by giving in writing to the other party one month’s notice during your probationary period and post
confirmation or in lieu thereof a sum equal to the amount or pro-rated amount of salary which would have been accrued to you during the period or remaining period of notice. 

  

	 	6.2	Company reserves the right not to relieve you of your services in the event that all Company documents / property in your custody have not been properly handed over by you to an
authorized representative. 

  

	 	6.3	Absence for a continuous period of eight days without prior approval of your superior, (including overstay of leave / training), can lead to your services being terminated without
notice or explanation. 

  

	7.	Retirement 

  

	 	7.1	You shall retire on your 58th birthday or the last day before this, if your birthday does not fall on a working day. 

  

	 	7.2	You may be retired earlier if found medically unfit. 

  
 Kindly sign and return a copy of this letter. Please initial each page in acceptance of the terms and conditions set out herein. 
  
 We welcome you and wish you every success in your career with exl Service.com (I) Pvt Ltd.

  

	
	 Yours sincerely,

	 for exl Service.com (I) Pvt. Ltd

	
	 /s/ Vikram Talwar

	Vikram Talwar
	Chief Executive Officer

  

	
	 I accept the terms and conditions of this letter

	
	/s/    Pavan Bagai        
	Pavan Bagai


  
 A Business Process
Outsourcing Company 
 Exl Service.com(I) Pvt. Ltd. 
 A48,
Sector 58, Noida, (UP) 201 301, India. Tel.: 91(120) 4490320-22 Fax.: 91(120) 4490304-05 www.exlservice.com 
 Regd. Office : 103 A, Ashoka Estate, Barakhamba
Road, New Delhi 110 001.