# April, May EOM winners provide exemplary customer service

/ Published Aug. 17, 2022
Richmond, Va., 
Craig Shelton and Jennifer Parsley are Defense Logistics Agency Aviation’s Employees of the Month for April, and Lester Canty and Jennifer Brooks were selected as DLA Aviation’s Employees of the Month for May.

Employee of the Month is awarded to DLA Aviation non-supervisory civilian employees. Two recipients are selected based on individual general schedule pay levels – one from GS 1-9 (Category 1) and one from GS 10-13 (Category 2). Recipients receive a coin, a certificate of achievement from the DLA Aviation deputy commander and a cash award.

Shelton is a material support specialist within DLA Aviation at Ogden, Utah’s Customer Operations Directorate and supports 44 Air Force F-16 aircraft in various stages of programmed depot maintenance. He received the GS 1-9 Category 1 award.

Shelton verified the proper selection of 1,240 picks from three Shop Service Centers and made sure the physical counts in each location matched the quantities listed in the Defense Supply System. He also directed material supply technicians to confirm 923 put-away stows were completed properly, contributing directly to inventory accuracy rates of more than 95%.

“Craig’s thorough and comprehensive review of stock items ensures the correct quantity of material remains available to mechanics,” Constantino Zapien, F-16/F-22 section chief for DLA Aviation at Ogden, and Shelton’s nominator, said. “Customers consider Shelton the ‘guru’ of in-and-out maintenance item processing.”

Jennifer Parsley received the GS 10-13 Category 2 award for providing excellent supply support beyond her primary customers in support of the 402nd Aircraft Maintenance Group.

As a customer support specialist at DLA Aviation at Warner Robins, Georgia, Parsley also consolidated the Air Force Sustainment Center aircraft performance review risk and material supportability slides.

Using a report generated from the Research, Review and Analysis Division, she consolidates, validates, and updates the data to the Air Force SharePoint. She compiles and organizes information from Defense Contract Management Agency, Mission Partners and Air Force analysts ensuring that all data being presented is accurate, which allows senior leadership to make strategic decisions with confidence.

“This is a unique responsibility, and to mitigate unforeseen gaps in coverage, Parsley trained two other support specialists to perform the task, ensuring Aviation has necessary support.” Frankie Lewis, supply chief, DLA at Warner Robins’ Strategic Acquisition Programs Directorate, and Parsley’s nominator, said. “At the same time, Parsley has maintained excellent customer support in her daily mission tasks to the 562nd Aircraft Maintenance Squadron. Her hard work, effort, and dedication to provide accurate data and to cross-train additional employees ensuring seamless support went above and beyond her traditional duties.”

Canty received the GS 1-9 Category 1 award for May and is a customer support specialist within DLA Aviation at Warner Robins’ Electronics Maintenance Group, Materiel Management Division, Customer Operations Directorate.

“He recently worked to help a maintenance customer locate critical missing parts, said Eric Smith, chief DLA Aviation at Warner Robins’ Customer Operations Directorate’s Materiel Management Branch,  and Canty’s nominator. “Canty discovered that these assets were hung up in three different warehouses spread throughout the base. He was able to locate them, get them properly processed, and issued to his production customer.”

Following this effort, Canty worked with his supervisor and others on his team to draft a process in on how to properly identify and inform customers of missing or mislaid material during the receiving process.

Jennifer Brooks is the second Employee of the Month for May and received the GS 10-13 Category 2 award. She is an inventory management specialist and customer focus intelligence team demand planner within the Aggregate Planning and Collaboration Division, Planning Programs Directorate at DLA Aviation in Richmond, Virginia.

“Brooks' attention to detail when working on Supply Support Requests and Special Program Requirements validations contributed to a cost avoidance over $97.8 million for the April - May 2022 cycle, contributing to team’s FY21-FY22 savings of $551 million,” said General Cannon, chief, Aggregate Planning and Collaboration Division, Planning Programs Directorate, and Brooks’ nominator. “Brooks also volunteered to be a member of the newly formed Consumption Pull System team, for which she is contributing to developing standard operating procedures for the customer focused intelligence team’s new workload. Her individual absolute percentage forecast error decreased from 31% to 25% in May, and her individual demand planning accuracy increased from 62% to 65%.”

Congratulations to these outstanding individuals for their dedication to improving processes and providing outstanding customer service.