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January 26, 2015

BY ELECTRONIC SUBMISSION

Docket DOT-OST-199B-3304

Docket Operations Facility

U.S. Department of Transportation

West Building Ground Floor, Room W12-140

1200 New Jersey Avenue, SE

Washington, DC 20590

Hogan Lovells US LLP

Columbia Square

555 Thirteenth Street, NW

Washinaton. DC 20Dll4

BY ELECTRONIC MAIL

Michael Crook

Coordinator, Transportation Disaster Operations

Transportation Disaster Assistance Division

National Transportation Safety Board

490 L'Enfant Plaza East, SW

Washington, DC 20594

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft AccidentsSubmission of Plan for Air Busan Co., Ltd. •

Ladies and Gentlemen:

Pursuant to 49 U.S.C. ~ 41313 and DOT's Notice dated January 20,2004, Air Busan Co., Ltd.

("Air Busan") hereby submits a plan to address the needs of families of passengers involved in

accidents within the United States that involve aircraft under the operational control of Air Busan

("Plan"). The enclosed Plan describes procedures that comply with the requirements of the Foreign Air

Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and

Reform Act for the 21 st Century (AIR-21 land the Vision 100-Century of Aviation Reauthorization Act.

Please contact me if you need additional information regarding Air Busan's Plan.

Sincerely,

Partner

Counsel for Air Busan Co., Ltd.

Enclosure

Hagan LDllu!1s US LlP Is 8 Umiled Ifablity partnership registered In the District of ColUmbla. 'Hogan Lovell" ISan international legal prselie& thai incluclfls Hogan Lovetls US LlP and

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Hamburg Hanel Ho Chi MOnn Diy HongKong Houston JDhannesbu; London Lot Angeles luxembourg Madrid MexIcoClly Mlaml Milan Monterrey Moscow

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War~ Wsshinglon DC Msociated offices:Budapest Jakarta Jeddatl Riyadh lagreb. Formore InfomNltlonGOGwww.hogEll1ovellscom
accident that occurs within the United States involving Air Busan aircraft and resulting in 

a major loss of life, to treat survivors and families with dignity, and to respect the cultural 

and religious backgrounds of survivors and families. Air Busan will commit sufficient 

resources to carry out this Plan. 

1.2. This document is a part of a larger effort, which includes the National Transportation 

Safety Board, other government entities and appointed independent non-profit 

organizations, to assist survivors and families in the event of an aviation disaster. 

2. Pre-Response Planning 

2.1. In accordance with the Foreign Air Carrier Family Assistance Act of 1997 (49 U.S.C. 

Section 1136 & Section41313), as amended ~y Vision 100-Century of Aviation 

Reauthorization Act , Air Busan will publish this Family Assistance Plan and insert this 

plan into all appropriate Air Busan manuals. 

2.2. The treatment of families of non-revenue passengers (and any other victim of the 

accident) will be the same as the treatment of the famtlies of revenue passengers. 

2.3. The Air Busan Emergency Response Team will be utilized to respond to likely needs of 

survivors and families. 

2.4. Training will be based upon employee's responsibilities and Air Busan will provide 

logistical support to the Response Team. 

2.5. Training of Family Assistance Personnel will be conducted in conjunction with Air 

Susan's training recognizing that: 

2.5.1. list of trained Family Assistance Personnel will be maintained in the Air Busan 

Emergency Response Plan. 

2.5.2. Personnel who are in public contact positions need to know how to respond to 

inquiries and facilitate responses to them. 

2.5.3. may seek assistance from Air Busan at airports that are neither the origin nor the 

destination of the flight. 

2.5.4. Simulations of the Plan will be held annually in addition to participation in local 

disaster drills. 

2.5.5. After an aviation disaster involving an Air Busan aircraft , a toll-free "800" 

number will be published, and staff will be assigned to take calls to such number, 

for the use of families to inquire about passengers. 

2.5.6. 

2.5.7. 

It is Air Busan 's policy that manifest information will only be released by the 

designated Air Busan Coordinator to the proper NTSB authorities , the director 

of family support services designated for the accident under section 1136(a)(1), 

the organization designated for the accident under section 1136(a)(2); the Air 

Busan NTSB Family Assistance Coordinator, Air Susan's President , 

Executive Vice President , Vice President of Flight Operations or Vice President 

of Human Resources and Administration or their authorized representatives. Any 

other release of manifest information is considered unauthorized and prohibited. 

Air Busan will inform family members (or family friends or clergy who are with 

the family) at an appropriate time , but as early as possible after being notified , 

that it is critical that they contact their family dentlst to obtain the dental records 

and dental x-rays of their loved one. Air Busan will ask the family to have the 

records and x-rays sent by special courier to the address of the hotel where the 
3. Passenger Manifest, Ticket Reconciliation and Notification 

3.1. In order to determine which passengers actually boarded the flight , Air Busan 

personnel immediately after the accident will begin a review of the following: 

3.1.1. On board Passenger Manifest. 

3.1.2. Standby passengers. 

3.1.3. Non-revenue passengers. 

3.1.4. Re-routed passengers. 

3.1.5. Passengers who cancelled their reservation. 

3.1.6. Jump seat riders. 

3.2. Air Busan will release I upon request , to the NTSB Family Services Director and the 

American Red Cross or other organization designated for the accident under section 

1136(a)(2) a passen~er list. This would be upon the firm understanding that the list 

reflects the best avatlable information at the time of the request 1 that it may have 

inaccuracies and it may not be complete. 

3.2.1 . All personnel involved with handling the manifest will be briefed as to the confidential/sensitive nature of this information. 

3.2.2. All a_piJrOJ>riat~ manifest lists will be stamped "PRELIMINARY AND 

UNCONFIRMED" with date 1 time and list number. 

3.2.3. Air Busan wi 11 update the list periodically or upon request. 

3.2.4. Upon request , Air Busan will provide to the Department of State information in its possession about U.S. passengers. 

3.2.5. Air Busan will coordinate as necessary with the Department of Justice for family 

meetings to explain Department of Justice services. 

3.3. Notification Procedures 

3.3.1. As soon as information becomes available on each IJassenger , that passenger's 

family will be notified, whether or not the names of all of the passengers have been verified. 

3.3.1.1. Notification to family members will be made prior to release of the 

passenger's name to the public and , to the extent practical , in person. 

3.3.2. Air Busan personnel making the notification will be suitably trained as noted in 

Paragraphs 2.4 and 2.5.8 of this document. 

3.3.3. Air Busan will secure a facility for family members that will ensure privacy from 

solicitors and the media. 

3.3.4. After coordination with NTSB , Air Busan will provide a joint support 

operations center to provide logistical support to the federal staff. 

3.3.5. As appropriate I Air Busan will continually update the public on the progress of 

family notification. 
4.1.1. The medical examiner or corone

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fatalities. 

4.1.1.1. If the victim has died I the medical examiner will coordinate with the 

Disaster Mortuary Team Commander to provide official notification of death 

to family. 

4.1.1.2. For injured passengers 1 the hosP.ital is responsible for status updates and 

either the hospital or Air Busan wtll advise tlie families. 

5. Family Access to the Accident Site. 

5 .1. The NTSB has accident site jurisdiction. 

5.2. Within the limits established by the authorities 1 Air Busan will respond to family 

requests for access to the accident scene. 

5.3. Air Busan will assist the family of a passenger traveling to the location of the accident 

and provide for the physical care of the family while the family is staying at such location 

(normally, up to two family members, but exceptions would be made as individual cases 

and cultural oifferences would have to be considered). 

5.3.1. For purposes of this plan 1 ··Family" shall mean legal or common law spouse I 

parents or children of the injured/deceased. If the passenger has no Family as 

defined 1 up to two close living relatives would be considered "Family." 

5.3.2. Physical care. 

5.3.2.1. Transportation to and from accident city. 

5.3.2.2. Transportation to and from accident site. 

5.3.2.3. Hotel accommodations at accident city for a reasonable time period. 

5.3.2.4. Meal voucher during hotel stay and day of travel to and from the accident 

city. 

6. Human Remains and Personal Effects 

6.1. The medical examiner is responsible for the disposition of identifiable and 

unidentifiable human remains and for consulting with the family of each passenger about 

such dispositions. 

6.2. Authorities should return identifiable personal effects to victim's family rather than 

having Air Busan become a custodian of them; authorities should determine disposition 

of unidentifiable personal effects. 

6.3. Personal effects that come into the control of Air Busan will be handled in the following 

manner after release from the NTSB: 

6.3.1. Air Busan will consult with each family about the disposition of personal effects 

that are in Air Busan 's control. 

6.3.2. Air Busan will return to the family I if requested I any passenger's possession 

that is under the control of Air Busan, regardless of its condition. 

6.3.3. Air Busan will retain for 18 months any unclaimed property of a passenger that is 

under Air Busan's control. 
7.1. In accordance with the 49 U.S.C. Section 41313(c) I in the event of an accident 

resulting in significant damage to man-made structures or non-government-owned 

property on the ground 1 Air Busan shall promptly provide written notification directly 

to the owner of liability for any property damage and the means for obtaining 

compensation. Such notice shall adVIse the owner: (a) to contact the property insurer as 

the authoritative source for coverage and compensation information; (b) to not rely on 

unofficial information offered by Air Busan's representatives about compensation by Air 

Busan for accident-site property damage; and (c) to obtain detailed evidence of property 

damage as soon as possible following the accident 1 consistent with restrictions to the 

accident site. 

8. Simultaneous Electronic Transmission ofNTSB Hearings 

8.1. In accordance with 49 U.S.C. Section 41313(c) 1 in the event of an accident in which 

the NTSB conducts a public hearing or comparable proceeding at a location more than 

eighty (80) miles from the accident Site 1 Air Busan shall ensure the proceeding is made 

available simultaneously by electronic means at a location open to the public at the origin 

city and destination city of the Air Busan flight 1 if that city is located in the United 

States. 

9. Relationship with Designated Independent Organization 

9.1. Air Busan will work with the independent nonprofit organization that is designated 

under 49 U.S.C. Section 11 36(a)(2) to provide an appropriate level of services and 

assistance, including mental health and counseling services, to families. 

9.1.1. Mental health services can be coordinated on a local basis through the nonprofit 

organization or these services can be brought in from another city where the 

airline may have a Mental Health Professional on retainer. 

9.1.2. Should long-term counseling be required 1 Air Busan will coordinate with the 

nonprofit organization appomted by the NTSB 1 the family and the company 

providing the service. 

9.2. Air Busan will pay reasonable compensation to the NTSB-designated independent nonprofit organization as required by 49 U.S.C. Section 41313(c)(ll) where tlie nature and 

scope of its work and the kind of costs to be incurred have been discussed and agreed in 

advance. 

9.3. Air Busan will coordinate with family members as to their need for American Red Cross 

for assistance. 

9.4. Air Busan will participate in the daily coordination meetings to review daily activities I resolve problem areas I and synchromze future family support operations and activities. 

10. Filing of this document with NTSB and DOT 

10.1. Pursuant to the Foreign Air Carrier Family Assistance Act of 1996 1 49 U.S.C. 

Section 41313(b) 1 this document will be filed with the National Transportation Safety 

Board and the Departlnent of Transportation. 

11. Revisions and Code-Share Agreements 

11.1. Air Busan reserves the right to introduce changes to this plan from time to time. 

11.2. Air Busan does not presently have an approved code-share arrangement with any 

United States carrier. If Air Busan were to enter into such an agreement and it were 

approved I Air Busan may revise this plan. 
time by dia.J.ing • . The telephone number has been submitted to the NTSB 

and can be used by the NTSB 24 hours per day I seven days per week.