| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|
|                           |                 |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1. | The      Vendor agrees to undertake, assigning to the Customer the corresponding      costs, the customization of the Services required by the Customer, in      order to accommodate any possible changes in standards, official      regulations or technological innovations, provided that it is so      established in the technical appendices specific to the service and based      on the conditions of cost, schedule and procedures established therein, as      applicable. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | In      the event that the Customer decides, during the term of this Contract, to      interconnect or add new changes, improvements or technologies, in order to      make them part of the Service or other data processing services, the      Customer may acquire them from the Vendor or from third      parties.  Nevertheless, in the latter case, the Customer must      inform the Vendor in advance, so that it may take the measures necessary      in order to customize the Services as required by the      Customer. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Furthermore,      in the event that the Customer acquires the changes and improvements,      either through the Vendor or third parties, the Vendor must supply all the      facilities necessary for the Customer to be able to interconnect or add      them.  As a result, this Contract shall not grant any right of      exclusivity to the Vendor when the Customer needs to incorporate changes      and improvements or technologies for all the purposes of the contracted      Services. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1. | The      Services shall be provided by the Vendor for the sole benefit of the      Customer, which agrees, vis-à-vis the Vendor, to make appropriate use of      the means placed at its disposal for the provision of the Services by the      Vendor, always through those areas, departments, units or supervisors      previously designated by the Customer to make use of the same, and whose      relationship model is established in the Appendix “Relationship Model for      the Service” corresponding to this Contract and in any others that in the      future may replace them, subject to notification made to the      Vendor. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Except      for subsidiaries of the Customer, under no circumstances may the resources      placed at its disposal for the provision of the Services by the Vendor be      the subject of transfer or conveyance by the Customer to third parties,      nor may they be installed on other platforms or equipment, without the      prior, express authorization of theVendor. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Without      prejudice to the foregoing, the Customer may use at its sole discretion      the information and documentation obtained in virtue of the Services      rendered by the Vendor, either on printed media or on editable electronic      media.  The Customer may manipulate and make use of all      information and documentation received from the Vendor, within the      limitations established in Clauses Nine and  Sixteen. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | EIGHTH:  Provision      of Data by the Customer |
|--------|-----------------------------------------------------------|

| 1. | The      quality standard for the Services assumed by the Vendor in this Contract      shall be in function of the information provided by the      Customer. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | The      Customer shall provide the Vendor with all the periodic or random      information that it may reasonably request and shall provide the      appropriate collaboration      to allow the Vendor to carry out its contractual obligations      without interruption. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | The      Customer shall release the Vendor and hold it harmless from any liability      for any damages that may occur, to the Customer as well as to third      parties, as the result of inaccurate and insufficient information provided      by the Customer. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | NINTH:  Intellectual      and Industrial Property |
|--------|-------------------------------------------------------------|

| 1. | During      the provision of the Services, the Vendor may use or periodically refer to      names or products      or other names and trademarks owned by third parties, such as      programs, equipment, markets |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | indexes,      etc.  The Customer is aware of this and agrees to provide proper      respect for them. |
|--------|-----------------------------------------------------------------------------------------------------------------|

| 2. | All      intellectual property rights for the Services, Computer Programs and      Equipment used by the vendor for the provision of the Service shall be and      shall remain the absolute property of the Vendor.  Likewise, the      Customer acknowledges that any computer applications that the Vendor may      research and design, as applicable, for the account of the Customer, shall      be the property of the Vendor, unless expressly agreed otherwise by the      parties, but in any case they must be conveyed to the Customer, at no      cost, in the event of the termination of the  Contract. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | TENTH:      Subcontracting |
|--------|----------------------------|

| 1. | When      the Vendor deems it appropriate to guarantee the best performance of its      obligations, it may subcontract third parties to carry out, in whole or in      part, the services covered by the Contract.  In all cases, the      Vendor must have prior, written approval of the customer, who must issue a      decision within a term of 10 calendar days following receipt of the      request.  Denial by the Customer shall be duly justified,      stating the corresponding grounds.  Furthermore, the Customer      shall have the authority to request that the Vendor remove or replace any      subcontracted companies, duly justified by stating the grounds for the      request, in virtue of the research carried out by the Customer of the list      of subcontracts that the Vendor shall make available to the Customer, per      the terms set forth in Item No. 4 of this  clause. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | If      work is subcontracted, the Vendor shall be liable vis-à-vis the Customer      and/or any third party for the actions of the subcontracted      company.  IT shall at all times warrant the correct performance,      by said subcontracted company, of the provisions of all the clauses of      this Contract, including any matter related to the disclosure of      information or confidentiality, with the understanding that the Vendor and      the Customer agree that any party to which the Vendor subcontracts work      must expressly assume obligations of confidentiality vis-à-vis the      Customer that are substantially in accordance with the conditions set      forth by Clause Sixteen of the Contract, and that the absence of said      clause or failure to comply with its terms shall be grounds for immediate      termination of the subcontract in question, regardless of any other      actions which may be applicable. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | If      the tasks entrusted to the subcontracted company involved or are related      to the processing of personal data referenced by this document, the Vendor      agrees to inform said company of the obligations assumed in virtue of this      Contract, in particular those relative to the protection of personal      data. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | Within      ten (10) calendar days following the date on which the Customer so      requests in writing of the Vendor, the Vendor shall make available to the      Customer and deliver to the same, the list of subcontracts that the Vendor      has entered into under this Clause, that are in force at the time of the      request, and as applicable the terms of such Contracts that document said      subcontracting, provided that the measures or resolutions necessary are      adopted so that no obligation regarding confidentiality assumed by the      parties is violated. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1. | The      Vendor shall, at all times, maintain ownership of the legal relationship      with the personnel for which it is responsible, as are necessary for the      correct and appropriate provision of the Services, without any transfer of      the same to the Customer and without this creating any direct labor      relationship whatsoever with them. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | The      Customer shall not, without the express, written consent of the Vendor,      offer any employment position and shall ensure that no party of which it      exercises control does so, to any employee of the Vendor involved in the      Services or performing any of the obligations of the Vendor, or working      for it during the Contract term or during the twelve (12) month period      following the end of said term, for anyreason. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Furthermore,      without the prior, written authorization of the Customer, the Vendor may      not make an offer of work to employees of the Customer working in areas      that exchange information or that work for it either during the Contract      term or during the twelve (12) month period following the end of said      term. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | The      parties expressly acknowledge that the performance of this Contract shall      not create any employment relationship whatsoever between the Customer and      the workers that the Vendor or any other subcontractor may      employee.  As a result, the Customer shall not be liable in any      way with respect to the performance of labor or other obligations that the      Vendor or any other subcontracted company enters into with the referenced      workers, whether they were contracted by the Vendor in Chile or abroad,      therefore the Vendor shall be the sole party directly bound to pay, in      full and in a timely manner, the following  items: |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | a)    Remuneration,      contributions and other benefits specified by law and by contracts owed to      the workers employed to provide theServices; |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b)    Any      taxes and charges that are owed to the corresponding      institutions; |
|--------|------------------------------------------------------------------------------------------------------------|

|   | c)    Any      income taxes and any other tax owed that by law must be withheld from the      compensation of the personnel employed to provide the services, and train      them in fiscal areas; and |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d)    Any alternate      indemnification previously notified, if it is not given, based on years of      service and any other factors that may correspond to the workers employed      to provide the Services, asapplicable. |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5. | It      shall be a condition of the start-up of the Contract that working      personnel that the Vendor or any other subcontracted company employs for      the performance of Services, must be duly affiliated with a social      security entity that is applicable based on the place of origin, and that      the tax or social security contributions are duly covered by workplace      accident and occupational illness insurance, according to the      corresponding legislation. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 6. | Failure      to comply with the contractual obligations referenced by this clause shall      authorize the Customer to request early termination of the Contract, with      the corresponding indemnification ofdamages. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 1. | The      Customer reserves the right to periodically carry out audits, by means of      independent audits, subject to scheduling with the Vendor and knowledge of      the methodology and objectives in relation to the Services, in order to      determine the |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | correct      performance by the Vendor of all the obligations entered into in virtue of      this Contract.  Furthermore the SBIF may also conduct the audits      it deems expedient in order to comply with current legislation and to      identify and evaluate any risks that the transaction may involve for the      customer. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | The      parties agree that the Customer or SBIF may, at any time during the term      of the Contract, be authorized to carry out visits to the facilities of      the Vendor in Spain, for which purpose the Vendor states its approval,      with the understanding that any visit conducted by the Customer pursuant      to the terms of this paragraph shall be subject to the following      conditions: |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (i)     it      shall require advance, written notice sent by the Customer to the Vendor,      at least 10 calendar days in advance of the date on which the visit will      take place; |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (ii)    it      shall be subject to the safety standards and policies of the Vendor;      and |
|--------|-------------------------------------------------------------------------------------------------------------------|

|   | (iii)   it must cover      subjects related to the Services related to this  Contract. |
|--------|-------------------------------------------------------------------------------------------------------|

| 3. | Any      reviews may be carried out through the units that supervise the functions      covered by the Service, such as the Office of the Controller, Human      Resources, Technologies or others that the Customer may specify, whether      they are internal to the Customer or through external      companies.  Any comments and/or recommendations shall be      collected and performed by the Vendor, per the terms of the written      agreement between the parties. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | Any      reviews may be carried out using consulting, auditing, specialized      outsourcing or other companies contained on a list previously agreed upon      by the parties, provided that said companies are not competitors of the      Vendor and its companies related to the provision of these      services. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 5. | The      Customer reserves the right to verify that the comments and/or      recommendations may be applied within the terms agreed upon by the      parties. |
|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 6. | For      the purpose of complying with requests from competent authorities, such as      the delivery of information that may be requested by SBIF at any time, and      to determine the correct performance by the Vendor of its obligations      assumed under this Contract, the Customer may at any time obtain, either      directly or via a request, from the Vendor, any data, information and/or      the data records necessary using the technological tools provided by the      Service. |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|        a) | Non-performance      by the Vendor, in whole or in part, or inability or negligence in      performing the obligations assumed in this contract or in any of the      appendices hereto. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        b) | Delay      of more than thirty (30) days in the delivery term for the Services or      projects contracted, without prejudice to the right of the Customer to      collect the late fines specified in this  instrument. |
|----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        c) | Dissolution      or termination of the Vendorcompany. |
|----------------|-------------------------------------------------------|

|  d) | Declaration      of insolvency or a meeting of creditors of the Vendor, or if the Vendor      enters into judicial or extrajudicial agreements with its      creditors. |
|----------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        e) | Lack      of technical suitability on the part of the Vendor, as considered by the      customer. |
|----------------|---------------------------------------------------------------------------------------------------|

|        f) | If      the Vendor or any of its subcontractors fails to pay its workers the      corresponding wages, compensation or fees, or fails to comply with any      other labor, social security or tax obligation related to them, which it      is obligated to respect by law or contract  provision. |
|----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        g) | If      the Customer is acquired, merges, is absorbed by a third party, is      transformed or is divided, or if all or part of its assets are      sold. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|

|        h) | If      the Vendor or any of its subcontractors fails to comply with one or more      of its obligations to maintain confidentiality, as described in Clause      Sixteen hereof. |
|----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        i) | If      the Vendor no longer belongs to the Santander  Group. |
|----------------|---------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | Commitments in the      event of termination of the Contract or Appendices, for any      reason: |
|--------|--------------------------------------------------------------------------------------------------|

|   | The      Vendor agrees to provide all the facilities necessary to ensure the      continuity of the service or the project, the management of all      information and to ensure the transfer of the service or the project to a      third party. |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | In      addition, the Vendor shall continue to provide services to the Customer      for at least 180 days, following the date of delivery of the registered      letter in which the Customer communicates its intent to terminate the      contract for the aforementioned reasons.  This term may be less      if the Customer so declares.  During this time period, the      contract fees shall continue in force for the services provided by the      Vendor. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | If      any circumstances arise that constitute chance or force majeure and that      make it impossible to continue the services agreed upon or assumed in the      Contract or its Appendices, once they have been started, the Customer      agrees to pay the Vendor for the work performed, only up to such time as      such facts occurred. |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | FIFTEENTH:       Practical Effects of Termination of theContract |
|--------|-----------------------------------------------------------------------|

| 1. | Once      the Contract has been terminated for any reason, the Customer shall assist      and cooperate with the Vendor in order to recover the computer equipment      owned by the Vendor that is physically located at locations owned,      controlled or maintained by the Customer, and the Customer shall return      the computer programs and copies of the same to which it may have had      access in virtue of the Contract. |
|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | At      the request of the Customer, the Vendor shall assist and cooperate with      the Customer to search for other companies that may assume the provision      of the Services performed to that point by the Vendor.  In any      case, the Vendor shall be required to provide the Customer with any      information that it may request and that has been prepared by the Vendor,      based on the Contract, within six years following the termination date of      the Contract.  Regardless of the cause, reason or grounds for      the early termination of this Contract, even if for non-performance of      obligations by the Customer, the Vendor shall cooperate with the Customer      for the orderly transfer to the Customer or the vendors designated by the      Customer, of the Services described in this  Contract. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 3. | Subject      to written agreement by the parties, the Customer may purchase form the      Vendor the computer programs and equipment used for the provision of the      Services for a price that shall be agreed to by both of them in function      of the financial consideration specified in this Contract and the ratio of      the date initially specified for the normal termination of the Contract      and the actual termination date of thesame. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 4. | In      addition to the provisions of Item 2 of this Fifteenth Clause of the      Contract, the parties agree that in the event of termination of the same,      the Vendor shall continue to provide the services to the Customer for a      term of one hundred eighty (180) calendar days, following the termination      date, regardless of the reason that resulted in said      termination. |
|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|        a) | Transactions      of the customers of the Customer and its subsidiaries, whether they are      individuals or legal entities, involving either assets or liabilities,      expressly including nay current account and credit transactions that they      carry out with the Bank and its subsidiaries, its commercial and/or      financial predecessors, their projects, plans or businesses and in general      any background information that is not accessible to the      public. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|        b) | In      regards to the Customer and its subsidiaries, any information on the      business and its transactions and, therefore, not limited to processes,      techniques, computer programs, information or management systems,      businesses, market practices, marketing, products, services, documents,      contracts, customer lists, financial information, plans or projects,      whether strategic or otherwise. |
|----------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Actual      availability of the BSS box      service | Service      Bonuses in percent of the monthly      invoice (total) |
|------------------------------------------------------|---------------------------------------------------------------------|
| Between      99.90 and 100%                          | 0%      of the monthly service amount                               |
| Between      99.60% and 99.89%                       | 2%      of the service amount                                       |
| Between      99.40% and 99.59%                       | 5%      of the service amount                                       |
| Between      99.01% and 99.39%                       | 10%      of the service amount                                      |
| Between      98.50% and 99.00%                       | 15%      of the service amount                                      |
| Between      98.01% and 98.49%                       | 20%      of the service amount                                      |
| Between      97.50% and 98.00%                       | 25%      of the service amount                                      |
| Between      0% and 97.49%                           | 30%      of the service amount                                      |

|  |   | Ttotal  =         Total time of the period in question(minutes) |
|--|--------|------------------------------------------------------------------------------------------|

|  |   | Tnodisp      = Time unavailable (total lack of communication over the PRODUBAN network)      within the Ttotal period in question(minutes) |
|--|--------|--------------------------------------------------------------------------------------------------------------------------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Service      Environment     | Guaranteed      Availability |
|------------------------------|------------------------------|
| Availability      of the Box | 99.90%                       |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1. | Any      communication related to the Contract must be made in writing delivered in      person with acknowledgement of receipt, by mail with return receipt or by      any other means that allows receipt and the date of the same to be      verified. |
|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | For      the purposes of this Contract, the parties expressly designate as their      business addresses for communication those addresses indicated      below: |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| Vendor:             | Francisco      del Valle Garrido                                                              |
|---------------------|-----------------------------------------------------------------------------------------------|
| Address:            | Parque      Empresarial La Finca, Edificio 16                                                 |
|                | P°      del Club Deportivo, 1, 28223 – Pozuelo de Alarcón, Madrid,      Spain |
| Telephone      No.: | (34)      91 289 15 87                                                                        |
| Fax      No.:       | (34)      91 257 1821                                                                         |
| Email:              | fjdelvalle@produban.com                                                                       |
|                |                                                                                          |
| Customer:           | Patricio      Silva Peña                                                                 |
| Address:            | Bombero      Ossa No. 1068, Piso 10                                                           |
| Telephone      No.: | 56 2      647 9510                                                                            |
| Fax      No.:       | 56      2                                                                                     |
| Email:              | psilvap@santandersantiago.cl                                                                  |
|                |                                                                                          |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|  3. | Any      change to the foregoing addresses must be reported in advance to the other      party in order to take effect. |
|----------|-------------------------------------------------------------------------------------------------------------------------|

|   | TWENTY-THIRD:  Applicable      Law and Jurisdiction |
|--------|---------------------------------------------------------------|

| 1. | This      Contract shall be construed and respected in its own terms and, for any      matters not specified in the contract, Chilean law shall      apply.  This Contract is comprised of this document and all      current and future Appendices hereto.  The latter shall be      integral and inseparable componentshereof. |
|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | Any      disagreement arising from this Contract or related hereto shall be      definitively resolved in accordance with the Arbitration Regulation of the      International Chamber of Commerce by one or more arbitrators appointed      pursuant to that Regulation |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |
| Francisco      del Valle Garrido                           |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1.     | INTRODUCTION                                          | 3                                                              |
|--------|-------------------------------------------------------|----------------------------------------------------------------|
| 2.     | BASIC      TABLE OF RESPONSIBILITIES                  | 3                                                              |
|   | 2.1                                                   | Audits                                                         | 4 |
| 3.     | LEVELS      OF RELATIONSHIP                           | 4                                                              |
|   | 3.1                                                   | Management      level                                          | 4 |
|   | 3.2                                                   | Tactical      level                                            | 5 |
|   | 3.3                                                   | Operational      level                                         | 5 |
| 4.     | RELATIONSHIP      ASPECTS FOR ALL LEVELS              | 6                                                              |
|   | 4.1                                                   | Safety      aspect                                             | 6 |
|   | 4.2                                                   | Quality      aspect                                            | 6 |
|   | 4.2.1                                                 | Quality      Management                                        | 6 |
|   | 4.2.2                                                 | Service      Level Management                                  | 7 |
| 5.     | ROLES      OF PARTICIPANTS AT EACH RELATIONSHIP LEVEL | 7                                                              |
|   | 5.1                                                   | Vendor                                                         | 7 |
|   | 5.1.1                                                 | Account      Manager                                           | 7 |
|   | 5.1.2                                                 | Service      Manager                                           | 7 |
|   | 5.1.3                                                 | Technical      Area Supervisors                                | 8 |
|   | 5.2                                                   | Customer                                                       | 8 |
|   | 5.2.1                                                 | Contract      Manager                                          | 8 |
|   | 5.2.2                                                 | Service      Manager                                           | 8 |
|   | 5.3                                                   | Identification      of Roles and Contacts                      | 9 |
| 6.     | FORMALIZATION      OF LINES OF COMMUNICATION          | 10                                                             |
|   | 6.1                                                   | Vendor’s      Reporting Obligation                       | 10 |
|   | 6.2                                                   | Management      Level                                          | 10 |
|   | 6.3                                                   | Tactical      Level.  Planning and Follow-up         | 11 |
|   | 6.4                                                   | Operational      Level.  Service Audit               | 11 |
|   | 6.5                                                   | Operational      Level. Management of Incidents and Changes    | 11 |
|   | 6.5.1                                                 | Definition      of Types of Incidents                          | 12 |
|   | 6.5.2                                                 | Reporting      of Incidents to External Vendors                | 13 |
|   | 6.5.3                                                 | Responsibility      for Following up on Incidents              | 13 |
|   | 6.5.4                                                 | Responsibility      for Acceptance / Implementation of Changes | 13 |
| 7.     | APPLICATION      SOFTWARE MAINTENANCE AGREEMENTS      | 13                                                             |
| 8.     | ACCEPTANCE      OF VENDOR PROCEDURES AND PROCESSES    | 13                                                             |

----

| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | The      relationship with the users that receive the service for the purpose of      collecting the information necessary regarding requests, requirements and      policies, as well as the correct transmission of the same to the      Vendor. |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Preparation      of the annual budgets and the scheduling of the provision of all      services. |
|---------|--------------------------------------------------------------------------------------------------|

| • | Approval      of the investments and expenditures necessary for the correct provision of      the services. |
|---------|-------------------------------------------------------------------------------------------------------------|

| • | The      management of functional changes necessary for the correct operation of      the services, as well as the final acceptance of the changes that will be      made. |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Supervision      of the services, so that they may be carried out in a manner that is      satisfactory for the users. |
|---------|------------------------------------------------------------------------------------------------------------------------|

| • | Approval      of any technical changes that may be necessary for the correct provision      of the services. |
|---------|--------------------------------------------------------------------------------------------------------------|

| • | The      correct performance of the procedures and processes necessary for the      provision of the services covered by the  contract. |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------|

| • | Installation      and maintenance of all computer and electronic equipment involved in the      provision of the services. |
|---------|----------------------------------------------------------------------------------------------------------------------------|

| • | Management      of any technical changes that may be necessary for the correct performance      of the services, as well as the performance of the same services and the      final acceptance of those that areperformed. |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Carrying      out functional changes in order to comply with the instructions given by      the Customer. |
|---------|-----------------------------------------------------------------------------------------------------------|

| • | Relations      with external vendors in all matters related to technical assistance and      the resolution of incidents. |
|---------|---------------------------------------------------------------------------------------------------------------------------|

| • | The      establishment of a methodology and quality standards that will ensure the      minimum guaranteed levels of availability and performance, as specified in      the Contract. |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

----

| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | Creating      and maintaining an updated, complete inventory of all the hardware and      software installed that is involved in the provision of the      services. |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | At      all times respect and act in accordance with the Safety Standards and      Policies approved by the Customer and consider any future guidelines that      the Customer may issue in regards tosafety. |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2.1 | Audits |
|-----|--------|

|   | • | an      Annual Technology Plan that ensures the alignment of the service provided      by the Vendor with the Customer’s technology  strategy; |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | an      Annual Projects Plan by identifying the future needs of the Customer’s      users, by anticipating long-term system  requirements; |
|--------|---------|--------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | a      Budget that includes the cost of the service provided by the Vendor,      anticipating to the extent possible any deviations due to changes in the      same. |
|--------|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 3.2 | Tactical      Level |
|-----|---------------------|

| • | Performing      follow-up on the progress of the Scheduling of Projects and activities by      control of the specific projects defined for the progress of the      service; |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Performing      adequate management and follow-up on deviations from the schedule and the      levels of service agreed upon in the Service Level Agreements, and      approving corrective actions regarding any deviations from the      same. |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Performing      budget follow-up on the investments and expenses necessary to carry out      the projects, as well as the financial impact of day-to-day activities      intended to provide the services in an efficient  manner. |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   |                     | Monitoring                 | Service      Audit | 7      x 24 | Service      Audit | Architecture | Development |
|--------|--------------------------|----------------------------|--------------------|-------------|--------------------|--------------|-------------|
|   | Service      Coordinator |  Service      Manager |
| SCL    | Alpha      Operation     |                            |

| MAD    | Service      Manager (Latam 3 D + 1 FTE)                      | Service      Coordinator                           |
|--------|---------------------------------------------------------------|----------------------------------------------------|
|   | Operation25 D      + 3 FTEs                         | Systems      Technique11 D      + 6 FTEs | Communications2 D | CSC1 D      + 1 FTE |   |
|   | Dedicated      (D) = 42Full-time      Equivalents (FTEs) = 11 | PRODUBAN(53      FTEs)                             |

| Director      of Technology and Systems: |   |
|------------------------------------------|--------|

| Contract      Manager: |   |
|------------------------|--------|

| Service      Manager:    |        Gustavo      Lucero |
|-----------------------------------------|---------------------------------|

| Vendor’s      Representative: |   |
|-------------------------------------|--------|

| Contract      Manager: |   |
|------------------------|--------|

| Service      Manager: |   |
|-----------------------|--------|

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|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | The      Report on the Level of      Service attained, which shall specify the values attained since the      last meeting for the indicators specified in the Service Level      Agreement. |
|--------|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | The      Calendar of Production      Changes, which shall specify all changes to components that affect      the service that will take place during the period until the next      meeting. |
|--------|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | The      Incident Management      Report, which will provide information regarding incidents that      have occurred since the last meeting and that affect the service covered      by this document. |
|--------|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | Daily Incident      Committee:  (Conference call or video      conference).  A conference call will be held every day to      discuss any incidents that have occurred in the construction of grids, and      incidents corresponding to the previous day, as well as to communicate the      batch run of the previous day, thus covering changes of low- and      medium-impact that were performed on the previous day and those scheduled      for that day. |
|--------|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | Weekly Change Committee –      Technological Changes Committee: (Conference call or video      conference).  Changes having a medium to high impact will be      covered, determining the schedule for changes for the subsequent period,      and communication of the changes carried out during the previous      period. |
|--------|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | VERY      SEVERE or SEVERITY LEVEL 1 incidents: Those that halt the use of any      system application by affecting the Customer's business      processes.  Any incident that involves a complete shutdown of      the process chain, affects a Session Change during working hours, or that      directly affects compliance with the delivery of results and/or the      authorization of services. |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | SERIOUS      or SEVERITY LEVEL 2 incidents: Those that halt the use of any portion or      function of a system application, adversely affecting efficiency, but      without impeding the operation of the Customer's business.  This      type of incident does not affect the performance of a Session Change, does      not directly affect the authorization of services or the delivery of      priority results, but involves stopping more than one process and affects      the delivery of results. |
|--------|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | NORMAL      or SEVERITY LEVEL 3 incidents: This type of incident does not affect the      business, involves affecting few users or non-critical      functions.  This type of incident occurs during a terminal task,      understanding this to be that which, since it is a final task, its      application does not provide conditions; therefore it does not halt      any |
|--------|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | processes      or files to another task, which generates as a result a report or file,      which does not affect the Lineservice. |
|--------|------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |
| Francisco      del Valle Garrido                           |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |

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| APPENDIX I BSS_SPDV00_MRGR03_20071106(2).DOC |  March 20,      2007 |
|---------------------------------------------------|---------------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1.     | DESCRIPTION      AND SCOPE OF SERVICE                         | 3                                              |
|--------|---------------------------------------------------------------|------------------------------------------------|
|   | 1.1                                                           | Description      of the Service                | 3 |
|   | 1.2                                                           | Scope                                          |   |
| 2.     | COMPONENTS      AND GENERAL ACTIVITIES COMPRISING THE SERVICE | 4                                              |
|   | 2.1                                                           | Components                                     | 4 |
|   | 2.1.1                                                         | Architecture                                   | 5 |
|   | 2.1.2                                                         | Mainframe                                      | 5 |
|   | 2.1.3                                                         | Intermediate      Systems (Unix and Wintel)    | 6 |
|   | 2.1.4                                                         | Communications                                 | 9 |
|   | 2.2                                                           | General      Activities Comprising the Service | 10 |
|   | 2.2.1                                                         | Scheduled      Activities                      | 11 |
|   | 2.2.2                                                         | On-demand      Activities                      | 12 |
|   | 2.2.3                                                         | Projects                                       | 12 |
| 3.     | SPECIFIC      ACTIVITIES BY SERVICE PROVIDED                  | 13                                             |
| 4.     | REPORTS      OF ACTIVITY AND LEVELS OF SERVICE                | 23                                             |
| 5.     | GENERAL      BACKUP POLICY                                    | 23                                             |
|   | 5.1                                                           | Backups      under Normal Regimen              | 24 |
|   | 5.2                                                           | Future      Backups                            | 24 |
|   | 5.3                                                           | Restoration      Policies and Procedures       | 24 |
|   | 5.3.1                                                         | Normal      Recovery                           | 24 |
|   | 5.3.2                                                         | Special      Recovery                          | 24 |
| 6.     | TECHNOLOGICAL      CONTINGENCY PLAN                           | 25                                             |
|   |                                                          |                                           |   |

|           |                                       |   |
|----------------|--------------------------------------------|--------|
| Figure      1: | Supported      Instances and Environments  | 4      |
| Figure      2: | Detailed      Overall Diagram              | 5      |
| Figure      3: | Mainframe      Platform                    | 6      |
| Figure      4: | SUN      Servers                           | 7      |
| Figure      5: | Production      Environment                | 7      |
| Figure      6: | Development      and Approval Environments | 8      |
| Figure      7: | SAN      Intermediate Services Storage     | 8      |
| Figure      8: | Backup      Intermediate Services          | 9      |
| Figure      9: | Detail      of WAN Communication           | 10     |
|           |                                       |   |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | Operation      (Production Environments, QA/Approval and    Development) |
|--------|---------|--------------------------------------------------------------------------|

|   | Activities      corresponding to the production area that ensure the provision of IT      functions required by the business areas of the Customer (Batch,      transactions, data management, backups, recovery, operation,      etc.); |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | Administration      and Systems Techniques |
|--------|---------|--------------------------------------------|

|   | Activities      that ensure the provision of the operational IT infrastructure required by      the Customer (installation, maintenance, monitoring, custom development,      etc.); |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | Communications |
|--------|---------|----------------|

|   | Activities      necessary for administration of the portion of the GSNet/LATAM      interconnection network that connects Santiago, Chile with Madrid to      ensure a secure connection between the BSS and the data processing      facilities in Boadilla del Monte.  This does not include the      “Organization Network” of the BSS. |
|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | • | Security |
|--------|---------|----------|

|   | Activities      required for the implementation of security policies and procedures marked      from the Customer, that shall comply with the security standards of      Santander Group, in order to ensure the availability of access to data and      systems, the integrity and confidentiality of the same for components and      tasks for which the Vendor is responsible, safeguarding the provisions      that in this regard are issued by the auditing authority in      Chile. |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Platform    | zOS         | Intermediate      Services   |
|-------------|-------------|------------------------------|
| Environment | SYSD        | SYSQ                         | SISP | Unix      and Wintel Systems |
| Instance    | Development | Testing      and Integration | Approval | QA | Production | Development | Approval | Production |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Managed      by Altec                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |                                                                       | Managed      by Produban                                                                                                                           |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|
| Sucursales      = Branch officesAtencion      Telefonica = Telephone ServiceBanca      por Internet = Online BankingBanca      Personas = Personal BankingBanca      Empresas = Business BankingBanca      Personas / Empresas = Personal / Business BankingBanca      Automatica = Automatic Teller BankingAutoservicios      = Self ServiceServimatico      = [unclear – possible ATM]Redes      medios de pago = Payment Methods NetworksEspecificos      = Specific FeaturesApllo.      Departamentales = Dept. Support | Sucursales      =Branch      Offices Aplicaciones      = Applications | Aplicaciones      = ApplicationsAplicaciones      no Altair = Non-Altair applicationsDatamart      Medios de Pago = Datamart Payment Methods  |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | The      production systems on 2 Sun E25K servers, each installed in a CPD at      Boadilla (CPD East and CPD West).  This enables support for a      contingency involving this platform. |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   | • | The      development and approval systems on 1 Sun E25K server at the CPD West at      Boadilla.                                                                                                     |
|   | • | The      SAS servers on two Sun Fire V490 servers each installed at one Boadilla      CPD (CPD East and CPD West).                                                                                   |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | Of      the system:  Sub-system start-up and shutdown, making safety      copies, log management processes, etc.                                                                                                                                                                                                                                                                                                                                                                                                                                       |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   | • | Related      to applications: Control of batch processes related to the business will      be carried out, and the adjustment and validation of these batch processes      will be the responsibility of the Customer, through  Altec.                                                                                                                                                                                                                                                                                                                           |
|   | • | Control      of the running of the Customer’s batch processes, regardless of location,      will be carried out by the Vendor.  The Customer, through Altec,      is responsible for the availability of all the interfaces necessary for      this run (at the level of available systems and sub-systems, as well as      for the necessary data or files), systems not located at the Madrid      CPDs.  The Customer is, thus, also responsible for the      availability of contact persons associated with said      interfaces. |

|   | •   Monitoring:  The      availability of equipment and services will be audited, as will the use of      the system. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Storage management /      Assignment of space:  Control of disk space and its      assignment to various subsystems. |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Backup and restoration      management:  Control of the systems and data backup      processes, as well as the activity to restore the same as      required. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Management of incidents      and problems: Escalation and monitoring according to agreed upon      technical procedures (See Document “ BSS_Incident Management      Guide”). |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Management of changes in      QA / Approval andProduction: |
|--------|-------------------------------------------------------------------------------------|

|   |          (Only infrastructure in Madrid) |
|--------|---------------------------------------------------------|

|   | °        Scheduling Work according to procedures for  changes |
|--------|------------------------------------------------------------------------------|

|   | °        Scheduled production start-up according to the procedure for changes, and      at the Instances of QA / Approval |
|--------|------------------------------------------------------------------------------------------------------------------------------------------|

|   | °        Start-up of production of emergency or unscheduled work per the procedure      for changes. |
|--------|---------------------------------------------------------------------------------------------------------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | °         Provision of capability for Machine / Analysis of  Impact |
|--------|-----------------------------------------------------------------------------------------|

|   | °         Management of Storage / Assignment of diskspace |
|--------|-------------------------------------------------------------------------------|

|   | °         Creation / Integration into Backup and Recovery  processes |
|--------|------------------------------------------------------------------------------------------|

|   | °         Creation / Adaptation of the Incident and problem management structure,      including any new components. |
|--------|------------------------------------------------------------------------------------------------------------------------------------------|

1

----

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | Batch Management (business      processes).  Carried out by the Scheduling and Batch      Control Center areas.  The tasks carried out by scheduling      are: |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | °        Receipt of documentation on the work to be scheduled.  Altec      will be responsible for providing said documentation (shown in the Change      Management Guide). |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | °        Preparation of work (introduction / validation of data required for      performance), whether for automated systems under Control-M or for those      which are not automated by specifictools. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | °        Organization of the performance of work by the various applications,      determining: |
|--------|----------------------------------------------------------------------------------------------------------------|

|   | •        the period for performing the work |
|--------|-------------------------------------------------------------|

|   | •        the sequence based on criticality (prioritizing  work) |
|--------|---------------------------------------------------------------------------------|

|   | •        whether the task is dependent on completing other  tasks |
|--------|-----------------------------------------------------------------------------------|

|   | •        verification of results |
|--------|--------------------------------------------------|

|   | •        monitoring work |
|--------|------------------------------------------|

|   | •        management of competition and exclusion with other work or processes based      on the competition for resources |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        recovery operation.  Specific procedures will be prepared by      working with the Systems Administration areas (i.e. Databases), and at      times, for the resolution of recovery the Systems Tech and      Altec/Development will have to work together.  This will be run      by the Batch Control Center |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Re-start operation.  The specific procedures will be prepared      with the Systems Administration and  Altec/Development |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | •        Management of resources, priorities andpermits. |
|--------|--------------------------------------------------------------------------|

|   | °        Running processes and the corresponding controls, controlling return codes      and validation processes |
|--------|----------------------------------------------------------------------------------------------------------------------------------|

|   | °        Running processes or special repeated processes requested by the      Customer. |
|--------|---------------------------------------------------------------------------------------------------------|

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Support      for and resolution of incidents involving batch processes are the      responsibility of the Customer (with respect to applications and      interfaces).  Specifically by Platform:                                                                                  |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|                                                                                                                                                                                                                                                                                         | • | Mainframe:  Support      and resolution of incidents detected in batch processes of this platform      will be escalated to Altec 7 x 24 which will be responsible for said      incidents |
|                                                                                                                                                                                                                                                                                         | • | Intermediate      Systems:  Support and resolution of incidents detected in      batch processes on this platform will be escalated to Altec Production,      which will be responsible for said incidents, for systems residing in      Madrid and for systems located in Chile. |
| The      registration, escalation and control of batch process incidents will be      handled according to the Incident and Problem Management procedure defined      in “Support      for the Management of Incidents and Problems (CSC – Customer Support      Center)”. |
| •                                                                                                                                                                                                                                                                                      | Transaction      Management |
|                                                                                                                                                                                                                                                                                         | ° | Automatic      start-up to authorize access to transaction  applications. |
|                                                                                                                                                                                                                                                                                         | ° | Monitoring      performance of systems housing transaction applications |
|                                                                                                                                                                                                                                                                                         | ° | Shutdown      operation to prohibit access to transaction  applications. |
|                                                                                                                                                                                                                                                                                         |   |   |   |
| •          Data      Management: This subject is intended to guarantee the availability      of media and procedures to store information that is critical to the      Service.                                                                                    |
|             The      objective of data management is to guarantee the availability of stored      data and its recovery when required.  It specifically includes      the following basic activities:                                                |
|                                                                                                                                                                                                                                                                                         |   | ° | Analyzing      the criticality of existing data in terms of its  activity |
|                                                                                                                                                                                                                                                                                         |   | ° | Implementing      global backup and recovery policies, in function of the importance of the      data.  Backup processes run by the applications are the      responsibility of the Customer; the Vendor is responsible for the recovery      of data. |
|                                                                                                                                                                                                                                                                                         |   | ° | Providing      mechanisms to protect against losses and disasters of any      type. |
|                                                                                                                                                                                                                                                                                         |   | ° | Ensure      that the data are store on appropriate media during the terms specified      jointly with the Customer and that its recovery is feasible and      rapid. |
|                                                                                                                                                                                                                                                                                         |   | ° | Facilitate      the availability of data, so that the Customer may carry out the transfer      of data and information with outside entities. |
|                                                                                                                                                                                                                                                                                         |   | ° | Define      and run the procedures that establish policies for maintaining fiscal,      accounting and any other information specified by current      regulations. |
|                                                                                                                                                                                                                                                                                         |   |   |   |
|                                                                                                                                                                                                                                                                                         |   |   |   |
|                                                                                                                                                                                                                                                                                         |   |   |   |
|                                                                                                                                                                                                                                                                                         | • | Printing      and finishing |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|    |                                                                                      | °                                                                                                                                                 | The      responsibility of the Vendor is focused on the availability of the data,      since the printing and finishing remains in Chile, and is the      responsibility of the Customer |
|---------|-------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|    |                                                                                      |                                                                                                                                                   |                                                                                                                                                                                     |
|    | •      Optimization      and Control                                                |
|    |                                                                                      | °                                                                                                                                                 | Systems                                                                                                                                                                                  |
|    |                                                                                      |                                                                                                                                                   | •      Monitoring of transaction performance under the responsibility of the      Vendor                                                                                           |
|    |                                                                                      |                                                                                                                                                   | •      Monitoring capacity                                                                                                                                                         |
|    |                                                                                      |                                                                                                                                                   | •      Creation and maintenance of auto operator rules                                                                                                                             |
|    |                                                                                      |                                                                                                                                                   | •      Authorization for intermediate services                                                                                                                                     |
|    |                                                                                      |                                                                                                                                                   | •      Running optimization tasks that are derived from the foregoing      points                                                                                                  |
|    |                                                                                      | °                                                                                                                                                 | Batch                                                                                                                                                                                    |
|    |                                                                                      |                                                                                                                                                   | •      Inclusion of JCLs in the daily scheduling of production events, and for      Approval and QA events                                                                         |
|    |                                                                                      |                                                                                                                                                   | •      Monitoring of Process Performance                                                                                                                                           |
|    |                                                                                      |                                                                                                                                                   | •      Performance of tasks that are derived form the aforementioned      monitoring                                                                                               |
|    |                                                                                      |                                                                                                                                                   | •      Actions to correct work for the optimization of  processes.                                                                                                                 |
|    |                                                                                      |                                                                                                                                                   |                                                                                                                                                                                     |
| • | Management      of Room Logistics                                                         |
|    | °                                                                                    | Receipt      of the new hardware                                                                                                                       |
|    | °                                                                                    | Provide      the infrastructure necessary and inclusion in Inventory Management,      Capacity and Availability                                        |
|    | °                                                                                    | Base      software: The installation of base software is related to the installation      of the hardware and is carried out by Systems Support  teams |
|    | °                                                                                    | Adjust      the contingency plans to the new infrastructure                                                                                            |
|    | °                                                                                    | Diagnose      or design impacts of the changes on applications and issue reports in this      regard.                                                  |
|    |                                                                                      |                                                                                                                                                   |                                                                                                                                                                                     |
| • | Systems      and Subsystems Administration                                                |
|    | ° In      general, the following activities are carried out for all      subsystems: |
|    |                                                                                      | •      Use system and subsystem monitors to obtain performance and evaluation      background information                                        |
|    |                                                                                      | •      Control the response time of systems in general, based on the      transactional environments                                             |
|    |                                                                                      | •      Provide technical assistance to the operations area, delivering support      and technical upgrades.                                      |

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| APPENDIX      II BSS_SPDV00_CATR17_20070620 (2) (2).doc  | March 20,      2007 |
|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   |   |                                              |                                                                                                                                                                                                            |
|--------|--------|---------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   |                                              |                                                                                                                                                                                                            |
|   |   | •                                           | Maintain      and update the system software, product programs and tools (excluding      applications whether for its own development or third      parties).                                                   |
|   |   | •                                           | Keep      the system software updated by means of PTFs (Program Temporary Fixes) and      monitor the description of the problem by means of APARs (Authorized      Program Analysis Reports).                  |
|   |   | •                                           | Maintain      a register of the use of general resources associated with each subsystem      and its associated products.                                                                                       |
|   | ° | MVS      System Programming:                      |
|   |   | •                                           | Provide      all the instances of work covering the Service (Development and Integrated      Testing, QA, Approval and Production).                                                                             |
|   |   | •                                           | Provided      technical support for the software, operating system and products,      delivering support and technical upgrades to the involved      parties.                                                   |
|   |   | •                                           | Use      system monitors in order to obtain background on behavior and evaluation,      controlling the consumption and distribution of CPU memory resources and      seeking a high effectiveness of the same. |
|   |   | •                                           | Control      and report on the use and distribution of critical disk space (system and      spool space).                                                                                                       |
|   |   | •                                           | Maintain      LPARs and the priorities / configurations of thesystem.                                                                                                                                           |
|   |   | •                                           | Install,      maintain and update access control software                                                                                                                                                       |
|   |   | •                                           | Implement      the protection requirements for operating system resources via access      control software.                                                                                                     |
|   | ° | CICS/MQ      systems programming:                 |
|   |   | •                                           | Maintain      and update the system software for the online  environment.                                                                                                                                       |
|   |   | •                                           | Structure      CICS regions to support the requirements of the Customer’s      applications.                                                                                                              |
|   |   | •                                           | Prepare      configurations for the system so as to maximize performance and      capacity.                                                                                                                     |
|   | ° | Programming      of data base management systems: |
|   |   | •                                           | Maintain      and update the system software for data base  administration                                                                                                                                      |
|   |   | •                                           | Maintenance      of the DBMS (Data Base Management System).                                                                                                                                                     |
|   |   | •                                           | Reorganize      the Data Base and image copies                                                                                                                                                                  |
|   |   | •                                           | Review      and physical support of the Data Base                                                                                                                                                               |
|   |   | •                                           | Scheduling      of capacities of the data bases and management of    performance.                                                                                                                               |
|   |   | •                                           | Monitoring      and handling of system resources (e.g. DASD, CPU) in support of the data      bases and scheduling of capabilities.                                                                             |
|   |   | •                                           | Recovery      of the Data Base.                                                                                                                                                                                 |
|   |   |                                              |                                                                                                                                                                                                            |
|   | ° | Data      base support:                           |
|   |   |                                              |                                                                                                                                                                                                            |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | Develop      the following activities supplemented by the Client’s personnel:      Monitoring of data bases,      this activity is related to verification of status and projection of data      basses in regards to the use of space. |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|    | °                                                                                                                                                                                                                                        | Programming      of VTAM and TCP/IP systems: |
|    |                                                                                                                                                                                                                                          | • | Maintain      and update the communications software |
|    |                                                                                                                                                                                                                                          | • | Control      and monitor the behavior of system communications resources, including the      associated hardware and software, seeking to maintain their high      availability. |
|    | °                                                                                                                                                                                                                                        | Programming      of intermediate platform Operating Systems: |
|    |                                                                                                                                                                                                                                          | • | Provide      all the instances of work covered by the service |
|    |                                                                                                                                                                                                                                          | • | Provide      technical support for the software, operating system and products,      providing support and technical upgrades to those  involved. |
|    |                                                                                                                                                                                                                                          | • | Use      system monitors to obtain background information on behavior and      evaluation, verifying consumption and distribution behavior of CPU-memory      resources, seeking a high efficacy rate of the same. |
|    |                                                                                                                                                                                                                                          | • | Control      and report the use and distribution of the critical disk space resource      (systems space). |
|    |                                                                                                                                                                                                                                          | • | Maintain      the partitions and priorities/configurations ofsystems. |
|    | °                                                                                                                                                                                                                                        | Support      for Control-M: |
|    |                                                                                                                                                                                                                                          | • | Define      the Control-M systems for environments under the responsibility of the      Vendor on the various platforms. |
|    |                                                                                                                                                                                                                                          | • | Make      changes to the product that are necessary to customize environments /      platforms. |
|    |                                                                                                                                                                                                                                          | • | Apply      maintenance, according to the instructions and materials delivered by the      supplier. |
|    |                                                                                                                                                                                                                                          |   |   |   |
| • | Basic      Software and Hardware Maintenance                                                                                                                                                                                                  |
|    | °                                                                                                                                                                                                                                        | Hardware:  Does      not involve the specific maintenance of components (these are the      responsibility of the hardware services providers), but rather the      supervision and coordination of the same and their customization, which      affects the configuration and availability. |
|    | °                                                                                                                                                                                                                                        | Software:      Consists of the application of patches, service packs, etc., and/or      version changes.  In the case of complex changes, (the Procedure      for the Management of Changes will be followed), areas external to the      Vendor must participate, such as Development or Users. |
|    |                                                                                                                                                                                                                                          |   |   |   |
| • | Data      bases for Approval, QA and Production                                                                                                                                                                                               |
|    | °                                                                                                                                                                                                                                        | Administration      of table spaces, segments and objects |
|    | °                                                                                                                                                                                                                                        | Supervision      and optimization of performance |
|    | °                                                                                                                                                                                                                                        | Maintenance      and application of patches |
|    | °                                                                                                                                                                                                                                        | Control      of availability |
|    | °                                                                                                                                                                                                                                        | Management      of changes and analysis of integrity |
|    | °                                                                                                                                                                                                                                        | Management      of storage and assignment of space. |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | Operation                                                                                            |                                                                                                                                                                                                                                                                                                                                         |   |
|---------|------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|
|    | °                                                                                               | Management      of Capacity and Availability                                                                                                                                                                                                                                                                                                 |
|    | °                                                                                               | Management      of alarms, consoles of various servers                                                                                                                                                                                                                                                                                       |
|    | °                                                                                               | Operate      disk consoles                                                                                                                                                                                                                                                                                                                   |
|    | °                                                                                               | Management      of peripherals, and carry out the mounting / unmounting of tapes per      requests by applications or developers                                                                                                                                                                                                             |
|    | °                                                                                               | Execute      console commands                                                                                                                                                                                                                                                                                                                |
|    | °                                                                                               | Monitor      systems.  The fundamental objective is to receive information      regarding the operation of production infrastructures, in terms of trends      as well as specific device actions. In light of the Service Level      Agreement, provide the information necessary for the preparation of      monitoring reports. |
|    | °                                                                                               | Perform      the daily processes to refresh environments.                                                                                                                                                                                                                                                                                    |
|    | °                                                                                               | Open      and close applications.                                                                                                                                                                                                                                                                                                            |
| • | Optimization      and control                                                                        |
|    | °                                                                                               | Repetitive      structural installations                                                                                                                                                                                                                                                                                                     |
|    | °                                                                                               | Action      before incidents                                                                                                                                                                                                                                                                                                                 |
|    | °                                                                                               | Modification      of Server parameters                                                                                                                                                                                                                                                                                                       |
|    | °                                                                                               | Support      for the creation of objects on subsystems                                                                                                                                                                                                                                                                                       |
| • | Processing      in the event of a contingency                                                        |
|    | °                                                                                               | Recovery      of equipment from the Data Center and/or data network by      failures                                                                                                                                                                                                                                                         |
|    | °                                                                                               | Develop      and maintain the disaster recovery plan                                                                                                                                                                                                                                                                                         |
|    | °                                                                                               | Coordinate      disaster recovery tests                                                                                                                                                                                                                                                                                                      |
|    | °                                                                                               | Carry      out disaster recovery tests and report the results of the    same                                                                                                                                                                                                                                                                 |
|    | °                                                                                               | Insure      compliance with regulatory requirements.                                                                                                                                                                                                                                                                                         |
| • | Monitoring      and control                                                                          |                                                                                                                                                                                                                                                                                                                                         |
|    | °                                                                                               | Preparation      of service reports (for internal and external use) and delivery of files      to the Customer                                                                                                                                                                                                                               |
|    | °                                                                                               | Execution      of specific tasks of the system on a scheduled basis or upon request      (according procedures).                                                                                                                                                                                                                             |
|    | °                                                                                               | Specific      actions regarding tasks being performed (changes in order or in      conditions) in order to better comply with agreed upon      schedules.                                                                                                                                                                                    |
| • | Inventory      Management                                                                            |                                                                                                                                                                                                                                                                                                                                         |
|    | °                                                                                               | Carry      out inventory and manage life cycle of installed  machines                                                                                                                                                                                                                                                                        |
|    | °                                                                                               | Periodically      review the installed equipment and update inventory                                                                                                                                                                                                                                                                        |
|    | °                                                                                               | Coordinate      and support changes to the IT infrastructure involved in the      service.                                                                                                                                                                                                                                                   |
| • | Support      for the Management of Incidents and Problems (CSC – Customer Support      Center) |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|    |                                                                                                                                                                |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |   |   |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|--------|
|    | °                                                                                                                                                              | Management      and escalation of second-level incidents, and to the 7x24 group and Altec      Production in Chile (according to the Incident Management      Procedure).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|    | °                                                                                                                                                              | Management      of Problems in the corresponding area (according to      procedures).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| • | Management      of Changes                                                                                                                                          |
|    | °                                                                                                                                                              | Coordination      of the Vendor’s Changes Committee with the Customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|    | °                                                                                                                                                              | Preparation      of software for its installation in approval, QA and      production                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
|    | °                                                                                                                                                              | Installation      of the software on all platforms for which the Vendor is      responsible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|    | °                                                                                                                                                              | Coordination      of changes to approval, QA and production for platforms for which the      Vendor is responsible.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
|    | The      Vendor shall have the authority to approve changes in production, subject      to the escalation procedures defined in the Change Management      process. |
| • | Management      of stress and volume tests                                                                                                                          |
|    | °                                                                                                                                                              | Produban      Changes Management shall be responsible for the Stress and Volume Tests,      which are carried out on the platforms managed by  Produban                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
|    | °                                                                                                                                                              | The      QA departments of Altec and Produban will work together on the stress and      volume tests that impact the infrastructures of Altec and      Produban.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|    | °                                                                                                                                                              | Scheduling      and execution of the stress and volume tests of the software that is to be      placed into production in order to guarantee the stability of the      system.                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
|    |                                                                                                                                                                | Any      change to Production must go through the previous environments without      exception, which does not mean that everything is tested in      QA.  In order to require this test, the change has to either be      new software, or represent a significant percentage (+50%) within the      Application, or affect several applications or substantially change      conditions (relationships, functionalities).  Simple promotions      or those with simple changes are not tested.  Those changes for      which in their prior research it is believed that testing is not necessary      are also not tested. |
|    | °                                                                                                                                                              | For      tests that are carried out online (stress), a difference will be made      between the Financial Terminal and Middleware Components (OBUS      Format).  Transactions are carried out by MQ injectors in the QA      environment.                                                                                                                                                                                                                                                                                                                                                                                                        |
|    |                                                                                                                                                                | It      is the responsibility of the Customer to deliver the OBUS and TF formats      to the Vendor for the performance of the tests, and to report the details      of the transaction and the estimated data (peaks) that are expected to be      obtained from the tests:  transactions per second, average      response time and critical schedule.                                                                                                                                                                                                                                                                                          |
|    | °                                                                                                                                                              | Volume      (batch) tests are based on the performance of grids in the QA      environment.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|    |                                                                                                                                                                | The      Customer must provide information relative to: estimated run time, start      time, conditions, frequency, relationship of jobs and programs and an      overall flow chart of the grid.  Likewise,  the                                                                                                                                                                                                                                                                                                                                                                                                                                 |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|                                                                                                                                                                                                |                                     |                                                                                                                                                                                                                                                                                                                         |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|                                                                                                                                                                                                |                                     |                                                                                                                                                                                                                                                                                                                    |   |   |
|                                                                                                                                                                                                |                                     | Customer      must provide all the files and interfaces necessary in order to carry out      said test.                                                                                                                                                                                                                 |
|                                                                                                                                                                                                | °                                   | It      is the responsibility of the Customer to provide all the information      necessary to carry out said tests, at the level of defining the      environment (data, application software, files, etc.) as well as      documentation.                                                                             |
| •                                                                                                                                                                                             | Management      of Technological Changes |
|                                                                                                                                                                                                | °                                   | Coordination      with the Customer Changes Committee                                                                                                                                                                                                                                                                   |
|                                                                                                                                                                                                | °                                   | Coordination      of the installation of hardware and software for systems and      communications                                                                                                                                                                                                                      |
| •                                                                                                                                                                                             | Management      of Communications        |
| In      order to attain the overall objective to provide communications service      between Chile and the Vendor, the following activities shall be carried      out, limited to said environment: |
|                                                                                                                                                                                                | °                                   | Control      of Vendors of subcontracted communications services within the GSNet      context:                                                                                                                                                                                                                         |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Management      of various contracts and agreements that the Customer has with integrators      and operators related to Communications services. |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Management      of the service provided by integrators and operators, controlling the      levels of service agreed upon with the same. |
|                                                                                                                                                                                                | °                                   | Installation                                                                                                                                                                                                                                                                                                            |   |   |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Installation      of the Server cabling infrastructure in the rooms in  Madrid |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Installation      of the communications infrastructure (data) |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Configuration      of equipment: Routers, Switches, hubs and channel  extenders |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Adjustment      of the Technology Contingency Plan to the new infrastructure (in the CPDs      in Madrid). |
|                                                                                                                                                                                                | °                                   | Operation                                                                                                                                                                                                                                                                                                               |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Management      of Configuration, Capacity and Availability |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Management      of communications alerts |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Monitoring      of communications systems (data).  The fundamental objective is      to receive information regarding the operation of production      infrastructures, in terms of tends as well as specific      deviations.  In light of the Service Level Agreement, provide      the information necessary to prepare the follow-up  reports |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Actions      for change or improvement |
|                                                                                                                                                                                                |                                     | •                                                                                                                                                                                                                                                                                                                 | Hardware      maintenance |
|                                                                                                                                                                                                |                                     |                                                                                                                                                                                                                                                                                                                    |   |   |
|                                                                                                                                                                                                | °                                   | Customization                                                                                                                                                                                                                                                                                                           |
|                                                                                                                                                                                                |                                     | The      customization of the communications technology infrastructure shall be      determined by the guidelines for technological updating adopted at the      corporate level, required by the Customer or recommended by the      Vendor.  The information generated by Monitoring shall be used      to: |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      | •                                                                                                                                                                                                                                      | Define      projects to upgrade infrastructure                                |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------|
|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      | •                                                                                                                                                                                                                                      | Analyze      new products                                                     |
|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      | •                                                                                                                                                                                                                                      | Define      the criteria to prioritize package traffic on the MPLS    network |
| • | Communications      research                                                                                                                                                 |
|    | This      group of activities includes:                                                                                                                                      |
|    | °                                                                                                                                                                       | The      design of communications solutions.  In order to design      solutions, a cost study shall also be carried out, so that, in the event      that it is necessary, additional budget entries may be approved by the      Customer, to allow them to be carried out                                                                                       |
|    |                                                                                                                                                                         | This      refers to data solutions in the following environments:                                                                                                                                                                                                                                                                                                         |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | WAN      networks:                                                                                                                                                                                                                           |
|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      | •                                                                                                                                                                                                                                      | Connection      between the CPDs in Chile and the CPDs in Spain               |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | LAN      networks:                                                                                                                                                                                                                           |
|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      | •                                                                                                                                                                                                                                      | Server      networks in the CPD in Spain                                      |
|    | °                                                                                                                                                                       | Customization      to comply with the IP addressing plan of the group                                                                                                                                                                                                                                                                                                     |
|    | °                                                                                                                                                                       | Communications      management tools                                                                                                                                                                                                                                                                                                                                      |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Monitoring      systems                                                                                                                                                                                                                      |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Control      of versions and configurations of network electronics                                                                                                                                                                           |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Design      of network maps and alerts                                                                                                                                                                                                       |
|    | °                                                                                                                                                                       | Analysis,      design, evaluation and scheduling of projects corresponding      to:                                                                                                                                                                                                                                                                                       |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | The      study and implementation of new technologies that offer better      technologies or financial improvements that offer a decrease in the cost      of communications.                                                                |
|    |                                                                                                                                                                         |                                                                                                                                                                                                                                                                                                                                                                      |                                                                                                                                                                                                                                         |                                                                          |
| • | Security                                                                                                                                                                     |
|    | The      activities that the      Vendor shall carry out in this context for the provision of      services to the Customer covered by this agreement are listed      below: |
|    | °                                                                                                                                                                       | Security      of information and integrity of data                                                                                                                                                                                                                                                                                                                        |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Centralization,      service, resolution and/or escalation of incidents or security      requests.  Requests by users and access to resources and      applications that are the responsibility of the Customer are      excluded. |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Emergency      access control in order to resolve incidents.                                                                                                                                                                                 |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Implementation      of antivirus systems in Windows environments that are at the Madrid CPDs      and under the responsibility of the Vendor                                                                                                 |
|    |                                                                                                                                                                         | •                                                                                                                                                                                                                                                                                                                                                                   | Application      of the security patches and configuration improvements based on the best      practices and non-compliance with the guidelines defined by Corporate      Security and the Customer                                          |
|    | °                                                                                                                                                                       | Security      of logical access                                                                                                                                                                                                                                                                                                                                           |
|    |                                                                                                                                                                         | The      security policies that provide configuration of logical access will be      framed by the Customer, and shall comply on a general level with the      Corporate Security Policy of the Santander Group, and including      Customer-specific aspects.  The installation and configuration      activities related to the application of said  policies |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   |                                                                                                              |                                                                                                                   |                                                                                                                                                                                                                                                                                                                |                                                        |
|--------|-------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------|
|   |                                                                                                              | in      IT components and systems within the context of this agreement shall be      the responsibility of the Vendor. |
|   |                                                                                                              |                                                                                                                   |                                                                                                                                                                                                                                                                                                                |                                                        |
|   |                                                                                                              | •                                                                                                                | Installation      and configuration of a firewall and any other necessary    tools                                                                                                                                                                                                                                  |
|   |                                                                                                              | •                                                                                                                | Configuration      of router and switching components in order to restrict access at the      level of network interfaces                                                                                                                                                                                           |
|   |                                                                                                              | •                                                                                                                | Registration      and periodic monitoring of access to base platforms in order to ensure and      encourage the correct use of facilities                                                                                                                                                                           |
|   |                                                                                                              | •                                                                                                                | Communication      to the Customer of the polices for access control and restriction for      access keys to the various systems of the facility (mainframe and      intermediate systems), in order to align the Customer with the general      policies of the group                                              |
|   |                                                                                                              | •                                                                                                                | Support      and recommendations for the configuration of navigation options within the      various systems/applications, based on the permits granted to the user      and/or group of users.  The responsibility for said      configuration of systems/applications corresponds to the      Customer. |
|   | °                                                                                                            | Administration      of Intermediate Systems at the Operating System (“Root”)      level.                   |
|   | Any      installation and security administration involving the following shall be      the responsibility of the |
|   |                                                                                                              | Customer:                                                                                                              |
|   |  °                                                                                                      | Mainframe:                                                                                                             |
|   |                                                                                                              | •                                                                                                                | At      the system level (RACF), communications (communications on the Mainframe      platform), CICS and Data Bases (DB2).                                                                                                                                                                                         |
|   |                                                                                                              | •                                                                                                                | Development      of the processes and procedures to ensure the integrity of data (at the      data base level)                                                                                                                                                                                                      |
|   |                                                                                                              | •                                                                                                                | At      the applications level                                                                                                                                                                                                                                                                                      |
|   | °                                                                                                            | Distributed      systems:                                                                                              |
|   |                                                                                                              | •                                                                                                                | At      the applications level                                                                                                                                                                                                                                                                                      |
|   | °                                                                                                            | Management      of users and working groups.                                                                           |
|   |                                                                                                              | •                                                                                                                | Identify      and implement the protection requirements for application      resources                                                                                                                                                                                                                              |
|   |                                                                                                              | •                                                                                                                | Implement      data protection requirements using access control software that allows      management of usage rights for employees of the Customer as well as the      Vendor:                                                                                                                                     |
|   |                                                                                                              |                                                                                                                   | •                                                                                                                                                                                                                                                                                                             | Identification      and authentication of users             |
|   |                                                                                                              |                                                                                                                   | •                                                                                                                                                                                                                                                                                                             | Assignment      of profiles and access permits              |
|   |                                                                                                              |                                                                                                                   | •                                                                                                                                                                                                                                                                                                             | Elimination      / debugging of users                       |
|   |                                                                                                              |                                                                                                                   | •                                                                                                                                                                                                                                                                                                             | Passwords      (assignment, resetting, cancellation, etc.). |
|   |                                                                                                              |                                                                                                                   |                                                                                                                                                                                                                                                                                                                |                                                        |
|   |                                                                                                              | •                                                                                                                | Implementing      and maintaining security controls that allow the tasks of the previous      item to be carried out on those subsystems and applications that do not      use access control software for security.                                                                                                |
|   | °                                                                                                            | Support      for conducting security audits                                                                            |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   |   |                                                                                                                   |                                                                                                                                                                                                                                                                                              |   |
|--------|--------|------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------|
|   |   | At      security audits responsibility falls on the Customer, and the Vendor shall      provide the necessary support: |
|   |   |                                                                                                                   |                                                                                                                                                                                                                                                                                              |   |
|   |   | •                                                                                                                | Documentary      support for requests for access logs, processes and any other type that is      logged in the systems to be audited                                                                                                                                                              |
|   |   | •                                                                                                                | Provide      lists of users by service, profiles, privileges, permissions, etc. related      to the users authorized on the Customer systems, for those systems for      which the Vendor is responsible.                                                                                         |
|   |   | •                                                                                                                | Provide      contracts with other entities that support the performance of the      activities included in the service covered by this    contract.                                                                                                                                               |
|   |   | •                                                                                                                | Provide      manuals, configuration diagrams, communication diagrams and any other      documentation that describes the provision of the service covered by this      contract.                                                                                                                  |
|   |   | •                                                                                                                | Technical      assistance for revisions of the security mechanisms and processes analyzed      during the security audit, excluding those carried out within      applications.                                                                                                                   |
|   |   | •                                                                                                                | Document      the activity logs required by the Customer in the regular performance of      the activities corresponding to the service covered by this contract      (excluding any activity log created by applications, and only for      components for      which the Vendor isresponsible). |

|   | •        Disk housings, for the mainframe platform and intermediate systems, are      replicated at the two CPDs; |
|--------|-----------------------------------------------------------------------------------------------------------------------------------|

|   | •        The backups for both platforms are carried out at the opposite CPD of the      one that houses the server.  One CPD houses the server and the      other contains the backupcartridges. |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | 1.        Change in utility and/or procedure |
|--------|--------------------------------------------------------|

|   | 2.        Each time that a new machine is incorporated into the Data      Center |
|--------|--------------------------------------------------------------------------------------------|

|   | 3.        Changes to applications and newapplications. |
|--------|------------------------------------------------------------------|

|   | 1.        Cloning a server |
|--------|--------------------------------------|

|   | 2.        Special processes |
|--------|---------------------------------------|

|   | 3.        Technical tests and projects |
|--------|--------------------------------------------------|

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|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |
| Francisco      del Valle Garrido                           |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |

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|---------------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| TABLE      OF CONTENTS |
|------------------------|
|                   |   |   |   |
| 1.                     | INTRODUCTION | 4 |
| 2.                     | DESCRIPTION      AND SCOPE OF SERVICE | 4 |
|                   | 2.1 | Scope | 4 |
|                   | 2.2 | Volume      of Service | 5 |
|                   | 2.2.1 | Infrastructure      of Relevant Systems | 5 |
|                   | 2.2.2 | Communications | 6 |
| 3.                     | COMMITMENTS      OF THE PARTIES | 6 |
| 4.                     | MEASUREMENT      AND MONITORING INDICATORS AND TOOLS | 7 |
|                   | 4.1 | Indicators | 7 |
|                   | 4.2 | Tools | 7 |
| 5.                     | SERVICE      SCHEDULE | 7 |
| 6.                     | AVAILABILITY      OF DATA SERVICES | 8 |
| 7.                     | BATCH      JOBS | 8 |
|                   | 7.1 | Periodic      batch jobs | 9 |
|                   | 7.2 | Random      batch jobs | 9 |
| 8.                     | ONLINE      AVAILABILITY | 10 |
| 9.                     | ONLINE      RESPONSE TIME | 11 |
| 10.                    | DATA      COMMUNICATION BETWEEN THE CPDS IN CHILE AND SPAIN | 12 |
| 11.                    | WAIVER      OF LIABILITY | 12 |
| 12.                    | INCIDENT      MANAGEMENT | 13 |
|                   | 12.1 | Level      of Severity of Incidents | 13 |
|                   | 12.1.1 | Very      Serious Incidents: Severity 1 | 13 |
|                   | 12.1.2 | Serious      Incidents: Severity 2 | 13 |
|                   | 12.1.3 | Normal      Incidents: Severity 3 | 14 |
|                   | 12.2 | Reaction      and Resolution or Escalation Times | 14 |
|                   | 12.3 | Escalation      Procedure | 15 |
|                   | 12.3.1 | Severity      1 Incidents | 15 |
|                   | 12.3.2 | Severity      Level 2 and 3 Incidents | 15 |
|                   | 12.3.3 | Incidents      related to batches | 16 |
| 13.                    | CONTINGENCY      PLAN | 17 |
| 14.                    | SERVICE      VERIFICATION AND ADJUSTMENT PERIOD | 17 |
| 15.                    | ACTIONS      IN THE EVENT OF NON-COMPLIANCE WITH THE SERVICE LEVEL      AGREEMENT | 17 |
| 16.                    | SERVICE      LEVEL REPORTS | 18 |
|                   | 16.1 | Monthly      Frequency | 18 |
|                   | 16.2 | Weekly      Frequency | 19 |
|                   | 16.3 | Daily      Frequency | 19 |
|                   | 16.4 | Other      Reports | 19 |
| 17.                    | PROCEDURE      FOR REVIEW AND CHANGES TO THE SERVICE LEVEL AGREEMENT | 20 |

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| LIST      OF TABLES |
|---------------------|
|                |   |   |
| Table      1:       | Volumes      of Systems Involved | 6 |
| Table      2:       | Volumes      Associated with Communications | 6 |
| Table      3:       | Online      Availability Indicators | 11 |
| Table      4:       | Service      Level Indicators for Data Communication | 12 |
| Table      5:       | Service      Level Objectives for Incident Management | 14 |
| Table      6:       | Escalation      of Severity Level 1 Incidents | 15 |
| Table      7:       | Summary      of Hierarchical Escalation Times | 16 |

| LIST      OF FIGURES |
|----------------------|
|                 |   |   |
| Figure      1:       | Components      within the Scope of Service | 5 |
| Figure      2:       | Supported      Instances and Environments | 10 |
| Figure      3:       | Escalation      of Batch Incidents | 16 |
| Figure      4:       | Service      Level Indicators | 18 |

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Managed      by Altec                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |                                                                   | Managed      by Produban                                                                                                                           |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|
| Sucursales      = Branch officesAtencion      Telefonica = Telephone ServiceBanca      por Internet = Online BankingBanca      Personas = Personal BankingBanca      Empresas = Business BankingBanca      Personas / Empresas = Personal / Business BankingBanca      Automatica = Automatic Teller BankingAutoservicios      = Self ServiceServimatico      = [unclear – possible ATM]Redes      medios de pago = Payment Methods NetworksEspecificos      = Specific FeaturesApllo.      Departamentales = Dept. Support | Sucursales      = Branch Offices Aplicaciones      = Applications | Aplicaciones      = ApplicationsAplicaciones      no Altair = Non-Altair applicationsDatamart      Medios de Pago = Datamart Payment Methods  |

| Parameter                                                      | Definition                                                           | Limit      Value                                           |
|----------------------------------------------------------------|----------------------------------------------------------------------|------------------------------------------------------------|
| Total      number of MIPS contracted per partition (base line) | Production      partition                                            | 2,506      MIPs and 25 GB of memory                   |
| QA /      Approval Partition                                   | 100      MIPS and 8 GB of memory                                |
| Development                                                    | 500      MIPs and 8 GB of memory                                |
| Volume      of mainframe disks                                 | Disk      space for data                                             | 23.5      TB of data with another 23.5 TB for backup  |
| No.      of CPUs of SUN intermediate systems                   | Production,      for application servers as well as database servers | 20      CPUs, UltraSaprc IV+ 1,500 MHz and 144 GB RAM |
| Development                                                    | 4      CPUs, UltraSaprc IV+1,500      MHz and 32 GB RAM         |

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|                                                              |                      |

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| Parameter                                       | Definition                                          | Limit      Value                                                                                             |
|-------------------------------------------------|-----------------------------------------------------|--------------------------------------------------------------------------------------------------------------|
|                                            | Approval                                            | 8 CPUs,      UltraSaprc IV+1,500      MHz and 64 GB RAM                                            |
| No.      of CPUs of Wintel intermediate systems | Production                                          | 8      CPUs, Xeon 3.6 GHz, 32 GB RAM                                                          |
| Development                                     | 3      CPUs, Xeon 3.6 GHz, 16 GB RAM |
| Terminal      Server                            | 2      CPUs, Xeon 3.6 GHz, 8 GB RAM  |
| Disk      space on intermediate systems         | Disk      space for data                            | 13.5 TB      net (18.6 gross) SAN, with another 13.5 TB net (18.6 gross)      backup SAN |

| Parameter                | Definition                                            | Limit      Value                                                                              |
|--------------------------|-------------------------------------------------------|-----------------------------------------------------------------------------------------------|
| Volume      of CPD lines | Average      usage volume of primary CPD access lines | Exceeds      70% for 80% of the service time (10:00 a.m. to 11:00 p.m. Monday to      Sunday) |

|   | Table      2: Volumes Associated withCommunications |
|--------|-----------------------------------------------------|

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • |   | Monday      through Friday, during work hours of the service (8:00 a.m. to      8:00 p.m. local Chilean time). |
|---------|--------|--------------------------------------------------------------------------------------------------------------------------|

| • |   | Outside      of the scheduled hours for conducting tasks that must be carried out      without affecting Customers orusers. |
|---------|--------|-----------------------------------------------------------------------------------------------------------------------------|

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • |   | Periodic      batch jobs |
|---------|--------|--------------------------|

| • |   | Random      batch jobs. |
|---------|--------|-------------------------|

| °  |   | Daily |
|--------------|--------|-------|

| °  |   | Monthly      processes (includes obligations of the Customer to External      Institutions) |
|--------------|--------|---------------------------------------------------------------------------------------------|

| °  |   | Monthly      forecasts |
|--------------|--------|------------------------|

| °  |   | Monthly      profitability |
|--------------|--------|----------------------------|

| °  |    | Monthly      Management Audit |
|--------------|--------------|-------------------------------|

| °  |   | Others      that the Customer may decide to include in the future as the result of new      applications in Production. |
|--------------|--------|-------------------------------------------------------------------------------------------------------------------------|

| • |   | The      Customer shall deliver the schedules for scheduled processes in November      of each year for the following year, based on the established change      management process. This document shall constitute the Annual      Schedule. |
|---------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | The      Customer shall deliver to the Vendor, no later than the 15th      day of each month of the next following business day, the schedules for      preliminary monthly processes |
|---------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|  |   | duly      dated for processing in the subsequent month.  As of the date on      which the preliminary calendars of monthly processes are available, the      Vendor shall participate, under the direction of the Customer, in      coordination activities that are carried out in order to prepare the final      calendar. |
|--|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | The      Vendor must, five business days after receipt, confirm the feasibility for      performing [the actions] during the schedules specified in the same, in      accordance with the Standards ofService. |
|---------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | In      the event that the Vendor cannot comply with one or more of the processes      indicated in said calendars, it must demonstrate its inability to do so      and propose an alternative that is demonstrated to be      valid.  Based on the foregoing, the parties may agree to the      corresponding modification. |
|---------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | For      new applications, the standard shall be established after confirming its      anticipated behavior during the QA period and at least once during      production.  For applications that enter production under      special circumstances without QA, the behavior will be confirmed after at      least three production runs. |
|---------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| a) |   | Random      Processes included in the documentation of  applications: |
|----|--------|-----------------------------------------------------------------------|

|  | •       | These      processes may only be requested Area Managers of the Customer’s Technology      Division (including in the ControlGroup. |
|--|---------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | They      shall be performed in the Production Grid for the day on which the process      is requested, if it is requested no later than 2:00 p.m. on the      corresponding day. |
|--|---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | They      shall be performed in the Production Grid of the day following the date of      the request if the request arrived after  2:00 p.m. |
|--|---------------|----------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | Any      exceptions to the foregoing, regarding the opportunity to run the jobs,      must have the approval of at least the Customer Service Supervisor, the      person serving in his place or the person to whom he delegates this      authority in writing. |
|--|---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | It      is established that the results of these processes must be free of errors      associated with the services covered by this contract, from the data      obtained as a result of the batch processes of the chains.  An      error is understood to be a result that is different from the control      established for this application by the  Customer. |
|--|---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | These      requests must be made through the Change Control tool available for this      purpose. |
|--|---------------|---------------------------------------------------------------------------------------------------|

| b) |   | Random      Processes NOT included in the application  documentation. |
|----|--------|-----------------------------------------------------------------------|

|  |   | These      processes may only be requested, at a minimum, by the Customer Service      Supervisor, the person serving in his place or the person to whom he      delegates this authority in writing, and they may  be: |
|--|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | At the request of the      Customer:  These are processes carried out to meet random      needs and they do not necessarily form part of the respective application. |
|--|---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|  | •  | Random Processes dependent on a      Special Environment (for example, processes that require restoring      data bases from previous periods):  The run is started within 2      hours following the time when the special environment becomes      available. |
|--|---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|  | •  | These      requests must be made through the Change Control tool available for this      purpose. |
|--|---------------|---------------------------------------------------------------------------------------------------|

|  | •  | Total      loss of service |
|--|---------------|----------------------------|

|   | • | Partial      loss of service or degradation of response times for some of the      transactions that are most representative of the    applications. |
|--------|---------|------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | TT  =Total      operating time expected of the service or Service  Window |
|--------|-------------------------------------------------------------------------------------|

|   | TND      =Corresponding down time. |
|--------|------------------------------------|

| Platform    | zOS         | Intermediate      Services   |
|-------------|-------------|------------------------------|
| Environment | SYSD        | SYSQ                         | SISP | Unix      and Wintel Systems |
| Instance    | Development | Testing      and Integration | Approval | QA | Production | Development | Approval | Production |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Indicator                                          | Service      Window                                                                                     | Daily      Availability Objective |
|----------------------------------------------------|---------------------------------------------------------------------------------------------------------|-----------------------------------|
| Production      Instances for both Environments    | 00:00      – 24:00TT =      7 days x 24 hours x 60 min.                                           | Objective:      99.8%             |
| Production      Instances for both Environments(1) | 07:30      – 16:30TT =      5 days x 24 hours x 60 min.                                           | Objective:      99.8%             |
| Other      Instances for both Environments         | 08:00      – 20:00, Monday – FridayTT =      5 days x 12 hours x 60 min.                    | Objective:      98%               |
| Other      Instances for both Environments         | 20:00      – 8:00 Monday – Friday or non-business daysTT =      5 days x 12 hours x 60 min. |                              |

| i) |   | The      Vendor shall demonstrate to the Customer, via monthly performance and      usage reports, the need to add additional resources to the      platform.  The resource unit to be considered shall be CPU usage      in MIPS for mainframe systems, CPU usage percentage of 80% for UNIX      systems and 50% for WINTEL systems, which shall include all architecture      components (Example: Channels, memory, CPU, communications, etc.)      necessary to guarantee the committed levels of  services. |
|----|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| Line                          | Percentage      Availability | Non-availability      in minutesper      month |
|-------------------------------|------------------------------|------------------------------------------------|
| LEVEL      1 (point to point) | 99.96%                       | 17,302                                         |
| LEVEL      2 (MPLS, 2 nodes)  | 99.46%                       | 233,280                                        |
| LEVEL      3 (VPN Internet)   | 98.96%                       | 449,280                                        |

| • |   | Interruptions      requested by the Customer. These requests shall be made using the existing      tool (as of execution of this contract,TSD). |
|---------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | The      failure of the Customer or its other Vendors to correct any errors /      problems that are its responsibility and that have been properly, formally      and in a timely manner reported to the Customer by the    Vendor. |
|---------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | Problems      caused by the action or inaction by the personnel of the Customer or its      other Vendors. |
|---------|--------|------------------------------------------------------------------------------------------------------------|

| • |   | Scheduled      interruptions that are duly reported to the Customer and      approved. |
|---------|--------|----------------------------------------------------------------------------------------|

| • |   | Work      performed by personnel from the Customer assigned to the Vendor for the      purposes of this service, that do not comply with a procedure or      instruction of the Vendor, provided that the non-performance was reported      in writing by the Vendor to the Customer.  For this purpose, the      Customer will formally communicate to the personnel managed by the Vendor      their obligation to comply with the Vendor’s instructions and      procedures. |
|---------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|                                                              |                      |

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|--------------------------------|----------------------|

| • |   | Problems      rooted in the Hardware and/or Software of systems supplied by the      Customer, provided that the Vendor has formally informed the Customer in a      timely manner. |
|---------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | Problems      rooted in infrastructure not managed by Produban (controlled by Altec or      IBM), and that may affect the normal provision of the contracted      services. |
|---------|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | Lack      of capacity of the same hardware and/or software to withstand the work      load that is required and that has been reported in a timely manner to the      Customer. |
|---------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | Any      delay in the delivery of data provided to the Vendor by the Customer, by      third parties for which the Customer is responsible or by applications not      operated by the service provided by the Vendor, which are necessary for      running processes and as of the time when they have been duly reported to      the Customer based on the Problem Administration  Procedure. |
|---------|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • |   | Cancellation      of applications or systems due to inconsistencies in information stored in      the logical data base or due to code errors in programs that are the      responsibility of the Bank. |
|---------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|    |   |                                       |
|---------|--------|--------------------------------------------|
| • |   | The      reaction time by resolution teams |

| • |   |  The time invested in the      resolution or escalation of thesame |
|---------|--------|-------------------------------------------------------------------------|

| • |   |  The time required to      correct the incident by the user. |
|---------|--------|-------------------------------------------------------------------|

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|--------------------------------|----------------------|

| Severity | Reaction      Time | Resolution      or Escalation Time |
|----------|--------------------|------------------------------------|
| 1        | 15      minutes    | 4      hours                       |
| 2        | 30      minutes    | 1      day                         |
| 3        | 1      hour        | 7      days                        |

|    |   |                           |
|---------|--------|--------------------------------|
| • |   | Reaction      time: 30 minutes |

| • |   | Resolution      or escalation time: 4 hours |
|---------|--------|---------------------------------------------|

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|                                                              |                      |

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|--------------------------------|----------------------|

|    |   |                                                                                      |
|---------|--------|-------------------------------------------------------------------------------------------|
| • |   | Functional      route: From resolution component to next level resolution      component. |

| • |   | Hierarchical      route: Support supervisor to next level support supervisor, with the time      necessary to allow him/her to organize timely decision    making. |
|---------|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| Severity      Level | First      Resolution Level(15      min)                       | Escalated      to Second Resolution Level (30 min.) | Escalated      to Third Resolution Level | Escalated      to Fourth Resolution Level |
|---------------------|----------------------------------------------------------------|-----------------------------------------------------|------------------------------------------|-------------------------------------------|
| 1                   | Customer      Support Center Technical      Area involved | Support      supervisor, second level               |                                     |                                      |

|    |   |                          |
|---------|--------|-------------------------------|
| • |   | Management      of the Vendor |

| • |   | Supervisor      of the Customer Support Center |
|---------|--------|------------------------------------------------|

| • |   | Service      Manager |
|---------|--------|----------------------|

| • |   | Account      Manager. |
|---------|--------|-----------------------|

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|                                                              |                      |

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|--------------------------------|----------------------|

|    |   |                                          |
|---------|--------|-----------------------------------------------|
| • |   | Level      1: CSC and Technical Area involved |

| • |   | Level      2: Technical Area Supervisor (2nd      support level) |
|---------|--------|------------------------------------------------------------------|
| • |   | Level      3: CSC Supervisor and Service Manager                 |

| • |   | Level      4: Account Manager and Vendor’sManagement. |
|---------|--------|-------------------------------------------------------------|

| Escalation        | Severity      Level 2 | Severity      Level 3 |
|-------------------|-----------------------|-----------------------|
| Level      1 to 2 | 30      min.          | 1      hr.            |
| Level      2 to 3 | 2      hr.            | 6      hr.            |
| Level      3 to 4 | 4      hr.            | 12      hr.           |

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|                                                              |                      |

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|--------------------------------|----------------------|

| • |   | Alpha      platforms: |
|---------|--------|-----------------------|

|    |   |                                             |
|---------|--------|--------------------------------------------------|
| • |   | Non-alpha      platforms (Intermediate Servers): |

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|                                                              |                      |

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|--------------------------------|----------------------|

| Service      Level Indicators                                                                                   |
|-----------------------------------------------------------------------------------------------------------------|
| [Illegible]                                                                                                     |
| For      Services                                                                                               |
| Comments      Log                                                                                               |
| Monthly      progress of primary services                                                                       |
| Communications      – Telecommunications Availability                                                     |
| [Illegible]                                                                                                     |
| Progress      of Incidents                                                                                      |
| Operation      – Runs and error rates                                                                     |
| Operation      – Runs and error rates (batch)                                                             |
| Operation      – Runs and error rates (Intermediate Services) SUN9 and    SUN15                           |
| Operation      – HOST Indicators – Percentage of compliance                                         |
| Operation      – Indicators, Intermediate Services (SUN9 and SUN15) – Percentage of      compliance |
|  CCB      – Processes (Operation) – Consumption of machine by the    Batch                     |
| Operation      –Number of runs and Online error indices                                                   |
| Scheduling      – Manual interventions                                                                    |
| HOST      Storage Management (Operation) – Robotic Activity (number of      tapes)                        |
| HOST      Storage Management – HSM Activity (number ofoperations)                                         |
| HOST      Storage Management – Number of files                                                            |
| [Illegible]                                                                                                     |
| Operation      – CICS transaction response time                                                           |
| Operation      – Online Efficiency – Total transactions and MIPS  consumed                          |

----

|  APPENDIX III      BSS_SPDV00_SLAR27_20070620 (2) .doc  |  March 20,      2007 |
|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • |   | Incidents      (remedy, indicated by type andapplication) |
|---------|--------|-----------------------------------------------------------|

| • |   | Control      table |
|---------|--------|--------------------|

| • |   | List      of incidents that caused degradation of the  service |
|---------|--------|----------------------------------------------------------------|

| • |   | Root      causes of said incidents and proposedactions |
|---------|--------|--------------------------------------------------------|

| • |   | Conclusions      and recommendations |
|---------|--------|--------------------------------------|

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|  APPENDIX III      BSS_SPDV00_SLAR27_20070620 (2) .doc  |  March 20,      2007 |
|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • |   | Changes      to the business environment in which each party  works |
|---------|--------|---------------------------------------------------------------------|

| • |   | Changes      to the infrastructure that supports theservice |
|---------|--------|-------------------------------------------------------------|

| • |   | At      the request of any of thesignatories. |
|---------|--------|-----------------------------------------------|

|                                                       |   |   |                                   |   |
|------------------------------------------------------------|--------|--------|----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile     |   |
| By      power of attorney                                  |   |   | By      power of attorney              |   |
| Francisco      del Valle Garrido                           |   |   | Juan Fernández Fernández     |   |
|                                                       |   |   |                                   |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |

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|  APPENDIX III      BSS_SPDV00_SLAR27_20070620 (2) .doc  |  March 20,      2007 |
|-------------------------------------------------------------------|---------------------------|
|                                                              |                      |

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1.     | INTRODUCTION                    | 3                                        |
|--------|---------------------------------|------------------------------------------|
| 2.     | GENERAL      CONSIDERATIONS     | 3                                        |
| 3.     | APPLICABLE      CONTEXT         | 3                                        |
|   | 3.1                             | Persons                                  | 3 |
|   | 3.2                             | Resources                                | 4 |
|   | 3.3                             | Locations                                | 4 |
| 4.     | OBLIGATIONS      OF PERSONNEL   | 4                                        |
| 5.     | LOGICAL      SECURITY           | 5                                        |
|   | 5.1                             | Identification      and Authentication   | 5 |
|   | 5.2                             | Management      of Profiles              | 5 |
|   | 5.3                             | Management      of Users                 | 5 |
|   | 5.4                             | Data      Integrity                      | 6 |
|   | 5.5                             | Encryption                               | 6 |
| 6.     | BACKUP      COPIES AND RECOVERY | 6                                        |
|   | 6.1                             | Backup      Copies                       | 6 |
|   | 6.2                             | Recovery      of Data                    | 7 |
| 7.     | MANAGEMENT      OF MEDIA        | 7                                        |
|   | 7.1                             | Media      Storage                       | 7 |
|   | 7.2                             | Removal      and Entry of Computer Media | 7 |
|   | 7.3                             | Re-use      and destruction of media     | 7 |
|   | 7.3.1                           | Re-use                                   | 7 |
|   | 7.3.2                           | Destruction                              | 8 |
| 8.     | TESTS      USING ACTUAL DATA    | 8                                        |

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | 1. | Access      only those data and resources that are required to perform their duties,      provided that they are authorized to access the same.  The user      profile assigned to each person shall define the duties that that person      may carry out in relation to the resources which he may      access.               |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   | 2. | Not      disclose in any manner data that is considered to be      confidential.  The personnel may only disclose such information      when expressly authorized to do so by the Customer, when complying with a      court order or order of a competent government authority, or based on      requirements provided by law. |
|   | 3. | Inform      the Security Supervisor of the Vendor when any incident occurs that may      affect the security of the Platform resources.                                                                                                                                                                                                   |
|   | 4. | Request      express authorization from the Customer to access the Customer’s      information.                                                                                                                                                                                                                                     |

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | 1. | Files      shall be accessed via applications or tools that allow the identification      and authentication of the user or the process that requires its      use.  Users shall be identified in the system by presentation of      an identification key that generally is entered on the keyboard from one’s      work station, and that will be required before accessing the      systems. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   | 2. | The      identification key will have a specific access profile associated with it.      Each profile shall have certain access and operation privileges associated      with it, depending on the functions to be performed.                                                                                                                                                                                   |
|   | 3. | The      system will keep a reliable record of users’ identity by receiving a valid      password associated with the user’s identification key.  Said      password will be kept confidential by the user.  All users must      have a password.                                                                                                                               |
|   | 4. | The      access control security measures shall comply with the provisions of the      Vendor’s Security Standards, in particular Chapter 3, relative to Access      Control, and in total agreement with the  Customer.                                                                                                                                                                                  |

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| 1.  | The      supervisor of each of the areas involved in providing the services will      request authorization from the Vendor’s Security Supervisor to add /      modify / delete a user, providing the access profile for said user and the      justification for the request. |
|----------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| 2. | The      Security Supervisor of the Vendor will authorize the request if it deems      the reasons provided to bejustified. |
|----|-----------------------------------------------------------------------------------------------------------------------------|

| 3. | The      Vendor’s authorized Security Administration personnel shall make the      request to add / modify / delete theuser. |
|----|------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | Disks:  The      data is initialized at the software level, and then the manufacturers of      the disks perform a low-level hardware initialization that guarantees that      no data can be read and it is impossible to recover the existing data on      the disk using normal operatingprocedures. |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Tapes:  Tapes      are virtual, they remain in the robot and their re-use, once they are      overwritten with more recent information, makes it impossible to recover      the previous data using normal operating  procedures. |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

| • | Disks:  Disks      are physically destroyed, including cutting into sections, so that the      recovery of stored information cannot be accomplished with conventional      procedures. |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| • | Tapes:  Destruction      procedures are not applicable in the case of the Customer, since all the      tapes are virtual and will remain in therobot. |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|

| a) | Type      of incident                                                                                                                                                                                                                |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| b) | Time      when it occurred                                                                                                                                                                                                           |
| c) | Person      that reported the incident                                                                                                                                                                                               |
| d) | Person      to whom the incident was reported                                                                                                                                                                                   |
| e) | Effects      of the incident                                                                                                                                                                                                         |
| f) | If      necessary, procedures carried out for data recovery, indicating the person      that executed the process, the restored data and, as applicable, which      data had to be manually recorded during the recovery    process. |

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |
| Francisco      del Valle Garrido                           |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |

----

| APPENDIX      IV BSS_SPDV00_SEGRO6_20070420 (2) doc  | March 20,      2007 |
|-----------------------------------------------------------|---------------------|

----

| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

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| APPENDIX      V_26_12_07 | March 20,      2007 |
|--------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | The      use or scope of the service is not within the initial framework described      in the contact or it exceeds the initial budget by  20%. |
|--------|---------|--------------------------------------------------------------------------------------------------------------------------------------------------|

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| APPENDIX      V_26_12_07 | March 20,      2007 |
|--------------------------|---------------------|

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| [Logo]      Santander Santiago | [Logo]      Produban |
|--------------------------------|----------------------|

|   | • | The      cost for the use of the service in one of the monthly installments      invoiced to the Bank by PRODUBAN exceeds the total amount of the contract      divided by the total number of months of the same by  20%. |
|--------|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |    |                                                                                                                                                                                                                       |
|   | • | At      least once per year if the foregoing cases have not  occurred.                                                                                                                                                     |

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco del Valle      Garrido                  |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |
| Francisco      del Valle Garrido                           |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | By      power of attorney           |   |
|   |   |   | César      Naranjo Ramirez     |   |
|   |   |   |                                |   |
|   |   |   | Madrid, December 3,      2007  |   |

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| APPENDIX      V_26_12_07 | March 20,      2007 |
|--------------------------|---------------------|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 1/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

| I. | That      on December 3, 2007, the parties executed a Contract for Computer Services      (Outsourcing) (hereinafter “thecontract”). |
|----|--------------------------------------------------------------------------------------------------------------------------------------------------|

| II. | That      since substantial changes have occurred in the Terms and Conditions of the      referenced contract, both parties have an interest in amending them, in      the manner described below. |
|-----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| III. | That      the parties wish to approve the entire content of the referenced contract      and additional appendices, in all aspects not amended in this      Appendix. |
|------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| IV. | That      based on the foregoing and for this purpose the parties have entered into      this document as Appendix VI to the Contract for Computer Services      specified in Item I above, and as an integral and inseparable part of the      same, based on the following |
|-----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 2/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

|   | (...) |
|--------|-----------|

|   | SIXTH –      Remuneration, payment method, consequences of      non-payment.  Other expenses. |
|--------|---------------------------------------------------------------------------------------------------------------|

|   | The      referenced payments shall be made by the Customer to the Vendor monthly      and in arrears.  For the payment of invoices, the Vendor shall      submit the corresponding invoice to the Customer, within the first ten      (10) calendar days of the month following the end of the period, which      invoice must comply with all the requirements of law, and in particular      those related to fiscal matters. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (...) |
|--------|-----------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 3/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

|   | (...) |
|--------|-----------|

|   | FOURTEENTH. –      Term and Grounds for Rescission of theContract |
|--------|-------------------------------------------------------------------------|

|   | Commitments      in the event of termination of thecontract. |
|--------|--------------------------------------------------------------|

|   | This      contract shall have a term of 10 years as of January 1,      2008.  After said term has passed, the contract shall be renewed      tacitly, automatically and subsequently for equal one-year periods, unless      either of the parties informs the other of its desire to terminate the      contract by communication by means of registered letter, sent to the      domicile of its counterpart indicated in this contract, at least 180      calendar days in advance of the termination of the period in question.      Without      prejudice to the foregoing, the Customer shall have the authority to      immediately and automatically terminate the Contract or any of its      Appendices, without need of judicial, arbitration or any other type of      ruling, in the following cases, without said list being      exhaustive: |
|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | a)  Non-compliance      by the Vendor, in whole or in part, or inability or negligence in the      performance of the obligations agreed upon in this contract or any of its      appendices. |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | b)      Failure to deliver or failure to deliver in a timely manner the bonds or      other guarantees required by thisContract. |
|--------|----------------------------------------------------------------------------------------------------------------------------------|

|   | c) A      delay of more than thirty (30) days in the delivery term for contracted      Services or projects, without prejudice to the Customer’s right to collect      the late fines that are specified in this  instrument. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | d)  Dissolution      or termination of the Vendorcompany. |
|--------|---------------------------------------------------------------------|

|   | e)  Declaration      of creditors’ bankruptcy or insolvency of the Vendor, or if the Vendor      enters into judicial or extrajudicial agreements with its      creditors. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | f)      Lack of technical suitability of the Vendor, qualified by the      Customer. |
|--------|--------------------------------------------------------------------------------------|

|   | g)      If the Vendor or any of its subcontractors ceases paying its workers their      wages, remuneration or fees, or ceases payment of any other labor, social      security or tax contribution for them, which it is legally or      contractually required to pay. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | h)      If the Customer is acquired, merges, is absorbed by a third party, is      transformed, divided or sells all or part of its  assets. |
|--------|----------------------------------------------------------------------------------------------------------------------------------------------|

|   | i)  If      the Vendor or any of its contractors fails to comply with one or more of      its obligations regarding confidentiality, as described in Clause      Sixteen. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | j)      If the Vendor ceases belonging to the Santander  Group. |
|--------|-----------------------------------------------------------------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 4/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

|   | In      order to terminate the Contact or one or more of its Appendices for any of      the aforementioned reasons, the Customer shall only be required to submit      a certified letter to the Vendor, at its domicile indicated in this      instrument, at least 180 days in advance of the date set for termination,      and to respect the commitments set forthbelow. |
|--------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | Notwithstanding      all the foregoing provisions, with respect to the term of the contract,      either of the parties shall be authorized to terminate this contract in      advance and unilaterally, at any time during its term, by providing notice      by registered letter to the domicile of the other party, indicated in this      contract, at least one hundred eighty consecutive days in advance of the      date set for the termination, and by respecting the commitments set forth      below. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | Commitments in the      event of termination of the contract or its Appendices for any      reason: |
|--------|-----------------------------------------------------------------------------------------------------|

|   | The      Vendor agrees to provide all the facilities necessary to ensure the      continuation of the service or the project, the handling of all      information, and to ensure the transfer of the service or the project to a      third party. |
|--------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | In      addition, the Vendor shall continue providing services to the customer for      at least 180 days following the date of delivery of the registered letter      by means of which the Customer communicates its intention to terminate the      contract for the reasons indicated above. This term may be less if the      Customer so orders.  During this time period, the contract rates      shall remain in effect for the services that are rendered to the      Vendor. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | If      any incident of Act of God or force majeure occurs and makes it impossible      to continue the services agreed upon or committed to in the Contract or      its Appendices, once they have been started, the Customer agrees to pay      the Vendor for the work performed, only until the time that such an      incident occurs, as well as the portion corresponding to any investments      made by the vendor through that date, and that are detailed in Clause FOUR      of Appendix VI of this contract. |
|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | Furthermore,      if the customer decides to terminate the contract unilaterally, it shall      be required to financially compensate the Vendor for all investments made      through that date, per the table indicated in Clause FOUR of Appendix VI      to this Contract. |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | (...) |
|--------|-----------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 5/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 6/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 7/8 |
|-----------------------------------------------------------------------------------------|-----|

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| [Logo]      Santander |   | Renewal      AppendixBS      Santiago – Produban200701469      VI |
|-----------------------|--------|-------------------------------------------------------------------------|

|                                                       |   |   |                                    |   |
|------------------------------------------------------------|--------|--------|-----------------------------------------|--------|
| /s/ Francisco Javier del Valle      Garrido                |   |   | /s/ Juan Fernández Fernández  |   |
| Produban,      Servicios Informáticos Generales, S.L. |   |   | Banco      Santander – Chile      |   |
| Francisco      Javier del Valle Garrido                    |   |   | Juan      Fernández Fernández |   |
|                                                       |   |   |                                    |   |
| By      power of attorney                                  |   |   | By      power of attorney               |   |

|   |   |   |                                |   |
|--------|--------|--------|-------------------------------------|--------|
|   |   |   | /s/ César      Naranjo Ramirez |   |
|   |   |   | Banco      Santander – Chile  |   |
|   |   |   | César      Naranjo Ramirez     |   |
|   |   |   |                                |   |
|   |   |   | By      power of attorney           |   |

| Bandera 140 –      Tel.: (562) 320-2000 – Santiago – www.santander.cl | 8/8 |
|-----------------------------------------------------------------------------------------|-----|

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