# DLA Aviation’s October Employee of the Month awardees demonstrate exceptional teamwork and customer service

/ Published Jan. 6, 2021
Richmond, Va., 
Defense Logistics Agency Aviation selected Randy Lyons and Cathy Martin as its October Employee of the Month awardees, lauding them for their exceptional warfighter support.  

Lyons, a customer support specialist in the Customer Operations Directorate, is located at DLA Aviation at Jacksonville Naval Air Station, Jacksonville, Florida, and was selected in the general schedule (GS) 1-9 category. Martin, a general supply specialist in the same directorate located at DLA Aviation - Warner Robins, Robins Air Force Base, Georgia, was recognized in the GS 10-13 category.

Lyons supports order fulfillment components and interfaces with the Fleet Readiness Center Southeast components Joint Logistics Team.

David Scalf, an inventory management specialist, and Lyons’ supervisor nominated him for the award. 

“Randy's passion for [unfilled order] reduction and customer service has been a beacon worthy of emulation by his peers,” said Scalf. “He developed and maintains an extraordinary communications network with FRCSE teammates and has truly enhanced the team concept at the industrial support activity.”

In his nomination, Scalf said Lyons targeted 803 unfilled orders jeopardizing the FRCSE production schedule and his relentless pursuit to reduce UFOs resulted in a 56% drop from 803 to 352. Lyons’ expedited 83 high-priority requirements ahead of contract delivery dates, filled 401 UFOs, identified excess ready-for-issue material at a local DLA Distribution warehouse valued at $270,000 and coordinated a joint project that filled long-term 'G' components, resulting in a 35% reduction of "G" condition components held greater than 365 days.

“G” condition material is any end item material or component that has additional piece parts ordered against it with delivery dates greater than 45 days.  The “G” condition component is inventoried and stored in a controlled environment until all piece parts are received and then routed through the industrial support activity for repair and overhaul.

“I love working in the Order Fulfillment Components Division and as a retired veteran I know how important logistics are to our warfighter and it explains how vital DLA’s role is,” said Lyons.

Betty Maldonado, a management analyst, and Martin’s supervisor at Warner Robins, nominated Martin for her superior service as a general supply specialist. Martin is one of two general stock fund managers and manages stocks valued at $206 million. 

During the award period, Martin researched and identified over 250 aged Web Supply Discrepancy Reports resulting in backlog reduction of 20% and processed more than 200 local manufacturer work requests valued at more than $2 million.

“Mrs. Martin embraced the role of trainer for both Air Force and DLA personnel whereby she articulated the General Support Division process and provided guidance on aged SDR identification and correction. She has been identified as one-of-one in her specialty, qualified to train in all aspects of general supply. Her expertise has been sought by Scott AFB and Hill AFB in their time of need,” said Maldonado.

“I’m very grateful to be recognized and to be part of the DLA Aviation at Warner Robins command staff,” said Martin. “We have an awesome team.”