**E**xhibit 10.27

 

**Hawaiian Telcom &Accenture CONFIDENTIAL**

** **

**Amendment Number Nine**

** **

**To Application Services Agreement**

** **

**January 1, 2008**

** **

CONFIDENTIALTREATMENT REQUESTED.  CONFIDENTIALPORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITHTHE COMMSSION.

 

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**AMENDMENT NUMBER NINE**

 

**TO APPLICATION SERVICES AGREEMENT**

 

ThisAmendment Number Nine (“Amendment”), effective as of January 1, 2008 (the “AmendmentEffective Date”), is between Hawaiian Telcom Communications, Inc. (“HawaiianTelcom”) and Accenture LLP (“Accenture”). Accenture and Hawaiian Telcom may bereferred to in this Amendment individually as “Party” and together as “Parties.”

 

The Parties entered into that certain ApplicationServices Agreement, effective as of February 5, 2007 (the “Agreement”),which the Parties now desire to amend.

 

TheParties agree to modify and amend the Agreement, as follows:

 

**1.**              Billing Fallout Queue Management Statement of Work: The Parties herebyagree to extend the term of Exhibit B-6, Billing Fallout Queue ManagementStatement of Work (“SOW”) and to expand its scope to include Manual CRMProcessing (as set out in Section 3 (Scope) below).  Any references in the Agreement to BillingFallout Services are now hereby amended to include Manual CRM Processing as ofthe Amendment Effective Date.

** **

2.              **Term:** Section 1.2,Term, of the SOW is extended to March 31, 2008.

 

3.              **Scope**: Section 1.3,Scope, and Section 2, Billing Fallout Services, of the SOW remains asworded plus the following wording to incorporate Manual CRM Processing intoBilling Fallout Services.

 

Section 1.3

 

Thescope of Manual CRM Processing consists of the managing and handling of CRM fallout orders, the correction andrefreshing of Product Configurator and installed services, the cancellation oforders, correction of CRM account status (active/disconnected), the managing ofpost-provisioning Webform order flow, and the generation of various dailyreports.

 

Section 2

 

Thescope of Manual CRM Processing consists of the managing and handling of CRMfallout orders, the managing of post-provisioning Webform order flow, and thegeneration of various daily reports.

 

Activitiesto perform Manual CRM Processing include but are not limited to:

 

**[ * ]**

 

4.               **Charges:** Section 1.4, Charges, of the SOW ismodified to provide the resources and rates starting January 1, 2008 forBilling Fallout Services.

 

Thefollowing tables show the resources and rates for January 1, 2008 through March 31,2008.

 

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* Confidential material redacted and filed separately with the Commission.

 

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Billing Fallout Services resources:

 
| **Resource Type**      | ** ** | **Location** | ** ** | **[ * ]** | ** ** | **[ * ]** | ** ** | **[ * ]** | ** ** |
|-----------------------------|------------|--------------|------------|---------------------|------------|---------------------|------------|---------------------|------------|
| Project Manager             |       | Manila       |       | [  * ]              |       | [  * ]              |       | [  * ]              |       |
| Senior  Programmer/ Network |       | Manila       |       | [ * ]               |       | [ * ]               |       | [ * ]               |       |
| Programmer                  |       | Manila       |       | [ * ]               |       | [ * ]               |       | [ * ]               |       |
| Approximate  Monthly Charge |       |         |       |                |       |                |       | [ * ]               |       |

 

ManualCRM Processing resources:

 
| **Resource Type**     | ** ** | **Location** | ** ** | **[ * ]** | ** ** | **[ * ]** | ** ** | **[ * ]** | ** ** |
|----------------------------|------------|--------------|------------|---------------------|------------|---------------------|------------|---------------------|------------|
| Senior Programmer/ Network |       | Manila       |       | [ * ]               |       | [ * ]               |       | [ * ]               |       |
| Programmer                 |       | Manila       |       | [ * ]               |       | [ * ]               |       | [ * ]               |       |
| Approximate Monthly Charge |       |         |       |                |       |                |       | [ * ]               |       |

 

Ifduring the performance of Billing Fallout Services and Manual CRM Processing,adjustments to the staffing levels described above is requested, HawaiianTelcom and Accenture will mutually agree to any such adjustments. HawaiianTelcom shall provide Accenture 20 business days notice prior to reducingheadcount.

 

5.              **Defined Terms:** Any terms not defined in this Amendment Nine will have the samemeaning as in the Agreement.

 

6.              **Effect of Amendment:**  Unless otherwise amended herein, all termsand conditions of the Agreement, as previously amended, remain unmodified andin full force and effect.

 

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*  Confidential material redacted and filed separately with theCommission.

 

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INWITNESS WHEREOF, this Amendment Nine has been duly executed by and on behalf ofthe Parties hereto as of the Amendment Effective Date.

 

**HAWAIIAN TELCOM COMMUNICATIONS, INC.**

 
| By:    | /s/ Michael S. Ruley    |   |
|--------|-------------------------|--------|
|   |                    |
| Name:  | Michael S. Ruley        |
|   |                    |
| Title: | Chief Executive Officer |
|   |                    |
| Date:  | January 3, 2008    |

 

 

**Accenture LLP**

 
| By:    | /s/ Timothy A. Hale    |   |
|--------|------------------------|--------|
|   |                   |
| Name:  | Timothy A. Hale        |
|   |                   |
| Title: | Partner                |
|   |                   |
| Date:  | December 26, 2007 |

 

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