English translation of the Cooperation Agreement dated as of April 1, 2010



 Exhibit 4.25 
 Cooperation Agreement between Shanda Online and Shanda Games 
 This
Cooperation Agreement between Shanda Online and Shanda Games (hereinafter referred to as this “Agreement”) is entered into on this 1st day of April, 2010 in Pudong New Area, Shanghai by and between: 

Shengzhan Networking Technology Co., Ltd., located at 208 Juli Road, Pudong New Area, Shanghai; hereinafter referred to as “Shanda
Online”; and 
 Shanghai Shulong Technology Development Co., Ltd., located at No. 1 Building, 690 Bibo Road, Pudong New Area,
Shanghai; 
 Shanghai Shulong Computer Technology Co., Ltd., located at No. 1 Building, 690 Bibo Road, Pudong New Area, Shanghai;

 Nanjing Shulong Computer Technology Co., Ltd., located at No. 1 Building, 690 Bibo Road, Pudong New Area, Shanghai; 

Chengdu Youji Technology Co., Ltd., located at Room 408, Building 6, Tian Fu Da Dao North, High-Technology Industry Park, Chengdu; 

Tianjin Youji Technology Co., Ltd., located at No.108, No. 7 of Hanbei Road, Eco-City of Tianjin; hereinafter collectively referred to as
“Shanda Games”. 
 Shanda Online and Shanda Games may hereinafter collectively be referred to as the “Parties”
and, individually, as the “Party”. 
 Whereas, 
 1. Shanda Online, a user community operator and e-commerce platform service provider, is capable of providing internet-entertainment-content end users with user community services and e-commerce platform
services by relying on its www.sdo.com website and backend service system. 
 2. Shanda Games, an internet-content provider, has the rights to
publish and operate the Cooperation Products hereunder on internet in the People’s Republic of China (the “PRC”). 
 3.
Shanda Online has agreed to cooperate with Shanda Games in the operating of Cooperation Products hereunder in accordance with this Agreement by making use of its user community and e-commerce service platforms resources. 

4. The Parties have agreed to cooperate with each other on the principles of mutual benefits and defending the interests of each other. 







 NOW THEREFORE, the Parties have reached the following cooperation terms and conditions in the
operating of the Cooperation Products hereunder in the cooperation regions upon friendly negotiation in accordance with the laws and regulations of the PRC. 
 1 Definition and Interpretation 
 1.1 Unless otherwise specially specified in the context,
the capitalized terms mentioned in this Agreement shall have the meanings set forth below: 
 “Cooperation Products” shall mean
all online games products that will be operated in the cooperation period by Shanda Games. 
 “Shanda Passport” shall mean an
account (including account number and passport) named as “Shanda Passport” obtained by a user after it fills out its registration on the website being operated by Shanda Online. An end user may recharge its account with Shanda Virtual
Currency and consume it in all applications. 
 “Shanda Online Users” shall mean such users as have registered Shanda Passport
account numbers. 
 “Shanda Games Users” shall mean the users of the Cooperation Products hereunder. Those Shanda Online Users
logging on and using the Cooperation Products hereunder shall be deemed as Shanda Games Users simultaneously. Shanda Online and Shanda Games will have the user information at one time, and the Parties shall open and share the user data and
information with each other. 
 “User Data” shall mean user basic data and user application data. 

“User Basic Data” shall mean the registered user information and all user application data used in the operating cooperation with Shanda
Online, including but not limited to users’ names, addresses, telephones, e-mails, Shanda Passport account names, passports, and so on. 

“User Application Data” shall mean such data as is derived from the users’ application of the operating cooperation application
with Shanda Online. The User Application Data in respect of the cooperation specified in this Agreement shall refer to such data in the Cooperation Products as is derived from the use of the Cooperation Products by the users. The User Application
Data shall not be used for any other application in the operating cooperation with Shanda Online, but the Cooperation Products hereunder. 

“Shanda Online User Communities” shall mean the online communities of Shanda Online Users. 







 “Shanda Online E-commerce Service Platforms” shall mean the e-commerce solutions provided
by Shanda Online on the basis of Shanda Passport, including but not limited to the services of authentication, billing, basic data mining analysis, customer services, Quan-Quan, and so on. 
 “Shanda Online Platforms” shall mean the combination of Shanda Online User Communities and Shanda Online E-commerce Service Platforms. 

“Shanda Games Website” shall mean the internet websites, through which Shanda Games can provide Shanda Games Users with Cooperation
Products hereunder, interact with such users and collect game operating information. 
 “Shanda Online Website” shall mean
www.sdo.com. 
 “Operating” shall mean the provision of the Cooperation Products and services hereunder to and the collection
charges from the end users. 
 “Operating Revenues” shall mean the face value revenues recognized through the consumption of
Cooperation Products hereunder by the end users in accordance with US GAAP. 
 “Quan-Quan” shall mean the Shanda Online
platform interface bundling all applications (including Cooperation Products hereunder), browsers and desktop environments, through which Shanda Online Users may log on each application, including the Cooperation Products hereunder. 

“Shanda Virtual Currency” shall mean the virtual currency in Shanda interactive entertainment cards issued by the affiliates of Shanda
Online to the end users. Such virtual currency can be used for purchasing the Cooperation Products hereunder by the end users. 

“Shanda Games Virtual Currency” shall mean the virtual currency obtained by the end users after they pay RMB or Shanda Virtual Currency
to Shanda Games, which shall be issued by Shanda Games, and will be used in each application (including but not limited to Cooperation Products hereunder) of Shanda Games by the end users of Shanda Games and Cooperation Products hereunder.

 “Intellectual Properties” shall mean all rights in relation to copyrights, trademarks, patents, domain names and trade
secrets, which can reflects the intellectual labor achievements and are stipulated by the Copyright Law, the Trademark Law, the Patent Law, the Law against Competition by Inappropriate Means of the PRC, and other relevant laws, regulations or rules.

 “End Users” shall mean such natural persons as accept the internet services. 







 “Affiliates” shall mean any direct or indirect subsidiaries or holding companies of any
Party, or direct or indirect subsidiaries of any such holding companies. “Holding” refers to the power to directly or indirectly direct the management and strategies of an enterprise, whether depending on securities with voting powers,
contracts or otherwise. 
 “Cooperation Region” shall mean the People’s Republic of China, for the purpose of this
Agreement, excluding Hong Kong, Macao and Taiwan. 
 1.2 Shanda Online and Shanda Games may collectively be referred to as the
“Parties” and, individually as the “Party”. 
 1.3 For the purpose of this Agreement, the PRC refers to the People’s
Republic of China, excluding Hong Kong, Macao and Taiwan. 
 1.4 A Day mentioned in this Agreement shall refer to a calendar day. A Business Day
mentioned in this Agreement shall refer to a statutory business day in China. 
 1.5 The headings of each chapter and section in this Agreement
are for reading convenience only, and shall not affect the interpretation to this Agreement. 
 2 Migration of Shanda Online
Users 
 Shanda Online and Shanda Games shall keep close cooperation with each other, and work together on expanding the user base of the
Parties. For this purpose, the rights and obligations of the Parties are as follows: 
 2.1 Rights of Shanda Games 

2.1.1 Subject to the voluntary acceptance of Shanda Online Users, Shanda Games shall have the right to provide all Shanda Online Users with the
Cooperation Products hereunder; 
 2.1.2 Shanda Games shall have the right to charge Shanda Online Users in accordance with its pricing
standards; 
 2.1.3 Shanda Games shall have the right to access the information of Shanda Online Users if necessary; 

2.1.4 Shanda Games shall have the right to ask for assistance from Shanda Online for compliance with the national laws and regulations, and the
regulations of the government’s regulatory authorities (such as the regulations on anti-fatigue system); 
 2.1.5 Shanda Games shall have
the right to launch or wind up the operating of Cooperation Products hereunder at its own discretions; 







 2.1.6 Shanda Games shall have the right to prevent Shanda Online Users in violation of the user agreements
from logging on or continuing to use the Cooperation Products hereunder in accordance with its user agreements. 
 2.2 Obligations of Shanda
Games 
 2.2.1 Shanda Games shall allow Shanda Online Users to log on all of the Cooperation Products hereunder with the Shanda Passport;

 2.2.2 Unless otherwise agreed by Shanda Online in writing, Shanda Games shall cause all new users to register the Shanda Passport;

 2.2.3 Shanda Games shall ensure the stable operating of Cooperation Products hereunder, and organize an efficient operating maintenance team
for the service quality of the Cooperation Products hereunder; 
 2.2.4 Shanda Games shall ensure that its charges are reasonable and will not
violate relevant national pricing regulations; 
 2.2.5 Shanda Games shall promptly notify Shanda Online of new laws and regulations promulgated
by the PRC and its governmental authorities, and the Parties shall negotiate on and confirm the assistance methods of Shanda Online; 
 2.2.6
Shanda Games shall make and maintain official websites for the Cooperation Products hereunder, and ensure the legitimacy and truthfulness of such websites; 
 2.2.7 If Shanda Games winds up the operating of the Cooperation Products hereunder, it shall give sufficient notice to Shanda Online Users, and settle the unconsumed prepayment appropriately; 

2.2.8 Shanda Games shall submit the end user agreements in respect of the Cooperation Products to Shanda Online for review. If Shanda Online makes
reasonable amendments, Shanda Games shall accept such amendments accordingly. 
 2.3 Rights of Shanda Online 

2.3.1 Shanda Online shall have the right to review the Cooperation Products hereunder. If it finds the fact that any of the Cooperation Products does not
comply with national laws and regulations, Shanda Online is entitled to notify Shanda Games in writing to make a correction within reasonable time. If Shanda Games fails to make such correction within such reasonable time, Shanda Online is entitled
to terminate the cooperation in respect of such product with Shanda Games without any prejudices to the amount and payment method of the service fees specified in Article 5 hereof; 







 2.3.2 Shanda Online shall have the right to supervise the service quality of the Cooperation Products
hereunder. If it finds the fact that the service quality of any of the Cooperation Products does not meet the prevailing level in this industry, and if Shanda Online Users give strong complaints against such service quality, Shanda Online is
entitled to notify Shanda Games in writing to make a correction within reasonable time. If Shanda Games fails to make such correction within such reasonable time, Shanda Online is entitled to terminate the cooperation in respect of such product with
Shanda Games without any prejudices to the amount and payment method of the service fees specified in Article 5 hereof; 
 2.3.3 Shanda Online
shall have the right to examine the end user agreements of Shanda Games, and to request Shanda Games to make reasonable amendments or supplements; 
 2.3.4 Shanda Online shall have the right to exercise necessary examination against the contents on the official websites of the Cooperation Products hereunder. Shanda Online is entitled to request Shanda
Games to make a correction within reasonable time provided that Shanda Online deems that the legitimacy and truthfulness of the contents of the said websites is in question. 
 2.4 Obligations of Shanda Online 
 2.4.1 Shanda Online shall make dedicated websites for the
Cooperation Products on its websites; 
 2.4.2 Shanda Online shall arrange the linkages for the Cooperation Products hereunder with priority in
the Quan-Quan on its websites, and remind Shanda Online Users of logging on the Cooperation Products with the Shanda Passport; 
 2.4.3 Shanda
Online shall try its reasonable commercial efforts to maintain the Shanda Online User Communities, and to provide the account services in respect of the Shanda Passport, including but not limited to registration, change, and recovery of account
number; 
 2.4.4 Shanda Online shall ensure the stable operating of its websites; 
 2.4.5 Shanda Online shall actively promote the Cooperation Products hereunder by making sufficient use of its websites and resources. In the meantime, Shanda Games shall have the right to promote the
Cooperation Products hereunder through other resources and media. 
 3 E-Commerce Platform Services 

3.1 Authentication Services 
 Shanda Online
shall be responsible for the user authentication services in the operating cooperation hereunder. The rights and obligations of the Parties are as follows: 







 3.1.1 Rights of Shanda Games 
 3.1.1.1 Shanda Games is entitled to examine the authentication services of Shanda Online, and to request Shanda Online to make a correction within reasonable time provided that it finds the fact that such
authentication services fail to satisfy the service assurance specified in Appendix 3.1.5 hereto. 
 3.1.2 Obligations of Shanda Games

 3.1.2.1 Shanda Games shall abide by the user authentication policies of Shanda Online, and entrust Shanda Online to undertake the
authentication services; 
 3.1.2.2 Shanda Games shall complete the technical interface development for the Shanda Passport authentication in
respect of the Cooperation Products in accordance with the technical standards provided by Shanda Online, and plug the authentication interface into the Shanda Passport authentication system for the Cooperation Products after such Cooperation
Products are passed upon the test of Shanda Online; 
 3.1.2.3 Shanda Games shall ensure the stability, security and stability of the
authentication interface; 
 3.1.2.4 Shanda Games shall ensure the data security of Shanda Online; 

3.1.2.5 Shanda Games shall not create any other authentication system rather than the authentication system specified in this Agreement. 

3.1.3 Rights of Shanda Online 
 3.1.3.1 Shanda
Online shall have the right to test the development achievements for Shanda Games authentication interface within reasonable time, and to request Shanda Games to make a correction within reasonable time provided that such authentication interface
does not pass the test of Shanda Online; 
 3.1.3.2 Shanda Online shall have the right to examine the data communication stability, security and
stability of the interface, and to request Shanda Games to correct the discovered problems within a reasonable time; 
 3.1.3.3 Shanda Passport
data shall be the property of Shanda Online, while Shanda Games Users data and information shall be shared by both Shanda Online and Shanda Games. 
 3.1.4 Obligations of Shanda Online 







 3.1.4.1 Shanda Online shall provide Shanda Games and/or its cooperation developers with the clear and
definite technical standards, documentation and technical supports in respect of the authentication interface; 
 3.1.4.2 Shanda Online shall
provide Shanda Games with the services in respect of e-key or security card authentication, anti-fatigue, account-level management at the request of Shanda Games; 
 3.1.4.3 Shanda Online shall be responsible for maintenance management in respect of authentication servers, authentication system and authentication database of Shanda Online Users, and shall ensure the
security and stability of the authentication servers, authentication system and users database; 
 3.1.4.4 Shanda Online shall keep sufficient
authentication data, and promptly provide authentication data at the request of Shanda Games; 
 3.1.5 For more details on the authentication
services, please refer to Appendix 3.1.5 hereto. 
 3.2 Billing Services 
 Shanda Online shall be responsible for the users billing services in the operating cooperation hereunder. The rights and obligations of the Parties are as follows: 

3.2.1 Rights of Shanda Games 
 3.2.1.1 Shanda
Games shall have the right to examine the billing services of Shanda Online, and to request Shanda Online to make a correction within reasonable time provided that Shanda Games finds the fact that billing services fail to satisfy the service
assurance specified in Appendix 3.2.5 hereto; 
 3.2.1.2 Shanda Games shall keep sufficient billing data in accordance with section 404 of the
Sarbanes - Oxley Act. 
 3.2.2 Obligations of Shanda Games 
 3.2.2.1 Shanda Games shall abide by the billing norms of Shanda Online, and accept billing services of Shanda Online; 
 3.2.2.2 Shanda Games shall complete the billing interface technology development in accordance with the technical standards of Shanda Online, and plug the billing interface into the charging system for
the Cooperation Products after such completed billing interface technology is passed upon the test of Shanda Online; 
 3.2.2.3 Shanda Games
shall ensure the data communication stability, security and stability of the charging system interface; 







 3.2.2.4 Shanda Games shall not establish any other billing system rather than the billing system specified
in this Contract; 
 3.2.2.5 Shanda Games shall have the right to set up reconciliation servers, and Shanda Online shall provide the interface
necessary to ensure the stable operation of such reconciliation servers of Shanda Games. Any amendments to the billing system of Shanda Online shall be kept consistent with the reconciliation servers of Shanda Games on a timely basis. 

3.2.3 Rights of Shanda Online 
 3.2.3.1 Shanda
Online shall have the right to test the billing interface development achievements of Shanda Games within reasonable time, and to request Shanda Games to make a correction within reasonable time provided that such billing interface does not pass the
test of Shanda Online; 
 3.2.3.2 Shanda Online shall have the right to examine the data communication stability, security and stability of the
billing interface, and to request Shanda Games to correct the discovered problems within reasonable time; 
 3.2.3.3 The billing data related to
Shanda Passport shall be the property of Shanda Online; however, the data related to Shanda Games Users shall be shared by the Parties. 
 3.2.4
Obligations of Shanda Online 
 3.2.4.1 Shanda Online shall be responsible for the development of a stable and reliable billing system;

 3.2.4.2 Shanda Online shall provide Shanda Games and/or its cooperation developers with billing interface technical standards, billing system
development kit, documentation and technical supports; 
 3.2.4.3 Shanda Games shall provide Shanda Online with billing interface development
supports; 
 3.2.4.4 Shanda Online shall be responsible for maintenance management in respect of billing servers, billing system and billing
database of Shanda Online Users, and shall ensure the security and stability of such billing servers, billing system and billing database; 

3.2.4.5 Shanda Online shall coordinate Shanda Games to keep, and provide billing data in accordance with section 404 of the Sarbanes - Oxley Act at the
request of Shanda Games. 







 3.2.5 For more details on billing services, please refer to Appendix 3.2.5 hereto. 

3.2.6 Provisions on Conversion between Shanda Virtual Currency and Shanda Games Virtual Currency 

3.2.6.1 Shanda Games shall allow Shanda Online Users to recharge the Shanda Passport with Shanda entertainment cards for obtaining Shanda Virtual
Currency and converting such Virtual Currency into Shanda Games Virtual Currency; 
 3.2.6.2 Shanda Online is responsible for managing the
conversion between Shanda Virtual Currency and Shanda Game Virtual Currency; 
 3.2.6.3 The conversion methods for Shanda Virtual Currency and
Shanda Games Virtual Currency shall be mutually agreed in a form of an agreement by and between Shanda Games and Shanghai Sheng-fu-tong E-commerce Co., Ltd. Shanda Online shall carry out technical development and set up the data system in accordance
with the said agreement. 
 3.3 Data Services 
 Shanda Online shall be responsible for providing data services at the request of Shanda Games in the operating cooperation hereunder. For this purpose, the rights and obligations of the Parties are as
follows: 
 3.3.1 Rights of Shanda Games 
 3.3.1.1 Shanda Games shall have the right to request Shanda Online to develop and provide data reports and data analysis reports based on its reasonable demands. 

3.3.2 Obligations of Shanda Games 
 3.3.2.1
Shanda Games shall complete the data interface development within the time agreed by the Parties; 
 3.3.2.2 Shanda Games shall extract the
normative regulations and data in its possession based on the data provided by Shanda Online; 
 3.3.2.3 Shanda Games shall provide Shanda
Online with the data necessary to the data analysis services, including but not limited to the relationship data (association, marriage and good friends) and hobbies of users, and character data (including but not limited to game rating and virtual
items data); 
 3.3.2.4 Shanda Games shall provide the written development demand reports in detail for its reporting development demands.

 3.3.3 Rights of Shanda Online 







 3.3.3.1 Shanda Online shall have the right to inspect the data communication stability and security of the
data interface, and to request the Shanda Games to make a correction against the discovered problems; 
 3.3.3.2 Shanda Online shall have the
right to request Shanda Games to make additional description on the indefinite data service demand reports; 
 3.3.3.3 Shanda Online shall have
the right to reject such data service demands as cannot be satisfied under the existing technical conditions. 
 3.3.4 Obligations of Shanda
Online 
 3.3.4.1 Shanda Online shall provide Shanda Games and/or its partnership developers with the data interface development standards, and
with the development supports; 
 3.3.4.2 Shanda Online shall provide Shanda Games with the standard data extraction documentation, and with
technical supports; 
 3.3.4.3 Shanda Online shall appoint special engineers to provide Shanda Games with telephone supporting services, and to
assist Shanda Games to complete the data collection; 
 3.3.4.4 Shanda Online shall provide Shanda Games with financial settlement statements,
player consumption records, recharge records, and trading records of Shanda Games Virtual Currency; 
 3.3.4.5 Shanda Online shall provide
Shanda Games with data analysis and mining services; 
 3.3.4.6 Shanda Online shall keep well the original data and analysis data used in the
data services, and provide relevant data inquiry services promptly at the request of Shanda Games. 
 3.3.5 For more details on the data
services, please refer to Appendix 3.3.5 hereto. 
 3.4 Customer Services 
 Shanda Online shall be responsible for the customer services in the operating cooperation hereunder. For this purpose, the rights and obligations of the Parties are as follows: 

3.4.1 Rights of Shanda Games 
 3.4.1.1 Shanda
Games shall have the right to inspect the customer service quality of Shanda Online or to do so by random samples, and to request Shanda Online to make a correction against the discovered problems; 







 3.4.1.2 Shanda Games shall have the right to request Shanda Online to provide customer data. 

3.4.2 Obligations of Shanda Games 
 3.4.2.1 Any
user disputes caused by Shanda Games or arising out of the Cooperation Products hereunder shall be settled at the expenses of Shanda Games; 

3.4.2.2 Shanda Games shall provide Shanda Online with necessary supports for the customer services in respect of the Cooperation Products hereunder,
including but not limited to providing materials, information and notices in relation to the Cooperation Products on a timely basis, and ensuring the response speed and quality of customer service contact points; 

3.4.3 Rights of Shanda Online 
 3.4.3.1 Shanda
Online shall have the right to request Shanda Games to provide necessary supports; 
 3.4.3.2 Shanda Online shall have the right to obtain
updated information and materials in respect of the Cooperation Products hereunder. 
 3.4.4 Obligations of Shanda Online 

3.4.4.1 Shanda Online shall be responsible for all customer services in relation to the Cooperation Products hereunder; 

3.4.4.2 Shanda Online shall keep well the customer service data, and provide customer data at the request of Shanda Games. 

3.4.5 For more details on customer services, please refer to Appendix 3.4.5. 
 3.5 Quan-Quan Plug-in 
 Shanda Online shall be responsible for plugging the Cooperation Products
into the Quan-Quan operated by it, and for plugging the Quan-Quan into the Cooperation Products. For this purpose, the rights and obligations of the Parties are as follows: 
 3.5.1 Rights of Shanda Games 
 3.5.1.1 Shanda Games shall have the right to request Shanda Online
to provide the linkage, login and charge services in respect of the Cooperation Products on the Quan-Quan with priority; 







 3.5.1.2 Shanda Games shall have the right to request Shanda Online to update the Quan-Quan version when the
Cooperation Products are increased or the version of the Cooperation Products is updated; 
 3.5.1.3 In the event that the Quan-Quan conflicts
with the stability of some game products after the Quan-Quan is plugged, Shanda Games may settle the compatibility and stability of such game products with Shanda Online with priority for the Quan-Quan plug-in after certain stability standards are
achieved. 
 3.5.2 Obligations of Shanda Games 
 3.5.2.1 Shanda Games shall assist Shanda Online to plug the Quan-Quan into the Cooperation Products and plug the Cooperation Products into the Quan-Quan. Any development, improvement, update and
maintenance to and for the Cooperation Products by Shanda Games shall not affect the Quan-Quan plug-in, and Shanda Games shall inform Shanda Online of such development, improvement, update and maintenance forthwith; 

3.5.2.2 Shanda Games shall complete the Quan-Quan plug-in and interface development subject to the time agreed by the Parties. 

3.5.2.3 Shanda Games shall provide any assistance necessary and reasonable to the update of the Quan-Quan version. 

3.5.3 Rights of Shanda Online 
 3.5.3.1 Shanda
Online shall have the right to plug the Quan-Quan into the Cooperation Products hereunder, and to determine the service items in the Quan-Quan; 

3.5.3.2 Shanda Online shall have the right to change, interrupt or wind up any of the service items and contents in the Quan-Quan at its own discretions.

 3.5.4 Obligations of Shanda Online 

3.5.4.1 Shanda Online shall provide the login, authentication and charge services in respect of the Cooperation Products through the Quan-Quan;

 3.5.4.2 Shanda Online shall provide Shanda Games with standard software development kit, standard test process, and plug-in documentation
matched with the software; 
 3.5.4.3 Shanda Online shall appoint special engineers to provide Shanda Games with telephone supporting services,
and to assist Shanda Games to complete the Quan-Quan plug-in development; 







 3.5.4.4 Shanda Online shall provide special test environments, in which the development staff of Shanda
Games can carry out the tests; 
 3.5.4.5 Shanda Online shall be responsible for the maintenance, operating, R&D and updates of the
Quan-Quan, and for ensuring the end users to log on the Cooperation Products through the Quan-Quan; 
 3.5.4.6 Shanda Online shall inform Shanda
Games of the updated version of the Quan-Quan on a timely basis; 
 3.5.5 For more details on Quan-Quan Plug-in, please refer to Appendix 3.5.5.

 4 Operating of Cooperation Products and Server Maintenance 
 4.1 Shanda Games shall be responsible for providing servers, bandwidth and other resources necessary to the operating of the Cooperation Products, and for the installation, tests and maintenance of
necessary server software; 
 4.2 Shanda Games shall undertake to keep the server hardware in good condition in the Term of this Agreement, and
to ensure the security of the server software, hardware and data. 
 5 Revenues Distribution and Payment 

5.1 As for the consideration to the cooperation of Shanda Online under this Agreement, Shanda Online is entitled to gain 15.5% of the operating revenues;

 5.2 One clearing cycle is from 0:00 a.m. on the first day of the current month to 0:00 a.m. on the first day of the next month. The Parties
shall check the operating revenues for the immediately preceding month by the 15th day of each month. Shanda Online shall provide Shanda Games with a formal service invoice valued with the royalties confirmed by the Parties by the 20th day of each
month. Shanda Games shall pay such royalties for the immediately preceding month in a lump sum to Shanda Online within ten (10) business days upon receipt of the said invoice. 
 5.3 If there is any discrepancy between the figures given by the Parties, and if the discrepancy ratio is not more than 5% (inclusive), the figures of Shanda Online shall prevail. If the said discrepancy
ratio is above 5%, the Parties shall make a settlement subject to the figures given by Shanda Online in the first instance, and then return the overcharge or demand payment of the shortage after the root causes are found out. 

6 Ownership of User Data 
 6.1 The user
data of Shanda Online shall be the property of Shanda Online, while the user data of Shanda Games shall be co-owned and shared by the Parties; 







 6.2 Shanda Games shall have the right to manage and use its user data at its own discretions; however, it
shall not use the user basic data in the user data of Shanda Games by going beyond the cooperation scopes specified in this Agreement, nor make Shanda Online Users become the non-Shanda Online Users by forcing or soliciting Shanda Online Users to
have secondary registration, nor provide the user basic data to any third party in any way, excluding the user application data (including but not limited to names, ratings, items, relationship and empirical values of the characters) in the user
data of Shanda Games; 
 6.3 Shanda Online shall have the right to collect, manage and use its user data at its own discretions. 

7 Exclusivity 
 Shanda Games shall solely
and exclusively cooperate with Shanda Online, and shall not have similar cooperation with any third party in the Term of this Agreement. 
 8
Term 
 This Agreement shall be in force for five years (60 months) (the “Term”) from the date when it is entered into. This
Agreement shall be extended for another twelve months automatically provided that no Party gives a written objection one month prior to the expiration of the Term of this Agreement. 
 9 Statements and Warranties 
 9.1 Shanda Online shall state and warrant that: 

9.1.1 It is an independent legal person incorporated and existing according to law; 
 9.1.2 It has the qualifications to exercise the cooperation hereunder, and its business scopes cover such cooperation, and it has independent and lawful disposal rights over such cooperation, including
but not limited to the rights to operate the Quan-Quan and Shanda Online websites; 
 9.1.3 Its authorized representative has been duly
authorized to enter into this Agreement for and on behalf of it; 
 9.1.4 Its signature of this Agreement shall neither violate any legal
documents binding upon it, nor infringe lawful rights of any third party, nor make the other Party assume any liabilities to any third party (unless otherwise specified in this Agreement); 
 9.1.5 This Agreement constitutes the effective, binding and enforceable legal obligations against it; 
 9.1.6 It is in strict compliance with relevant laws, regulations and policies of China; 







 9.2 Shanda Games shall state and warrant that: 
 9.2.1 It is an independent legal person incorporated and existing according to law; 
 9.2.2 It has
the qualifications to exercise the cooperation hereunder, and its business scopes cover such cooperation, and it has independent and lawful disposal rights over such cooperation, including but not limited to the rights to operate the Cooperation
Products hereunder and Shanda Games websites; 
 9.2.3 Its authorized representative has been duly authorized to enter into this Agreement for
and on behalf of it; 
 9.2.4 Its signature of this Agreement shall neither violate any legal documents binding upon it, nor infringe lawful
rights of any third party, nor make the other Party assume any liabilities to any third party (unless otherwise specified in this Agreement); 

9.2.5 This Agreement constitutes the effective, binding and enforceable legal obligations against it; 

9.2.6 It is in strict compliance with relevant laws, regulations and policies of China; 
 9.2.7 Shanda Games owns legitimate intellectual rights and/or relevant authorizations in the Cooperation Products hereunder, which have not (will not) infringed the lawful rights and benefits of any third
party. 
 10 Safeguard Provisions 
 10.1 Shanda Games shall indemnify and hold Shanda Online and/or its affiliates, employees, shareholders and directors harmless against and from all losses, including but not limited to the compensations
of the above persons to third parties (obligees, end users, etc.), administrative penalties against the above persons by relevant governmental authorities, and reasonable investigation fees, court fees and attorney’s fees paid by the above
persons for the said matters, arising out of or in relation to the operating of the Cooperation Products, including but not limited to that the contents of the websites of the Cooperation Products and other advertising information of Shanda Games
are in violation of laws and regulations, and that the end user disputes in respect of the Cooperation Products are caused due to the reasons of Shanda Games, and that the Cooperation Products infringe the intellectual properties of a third party
due to the reasons of Shanda Games, and that the above persons are involved in any disputes, claims, liabilities, arbitrations and suits due to the failure of Shanda Games to obtain the governmental license for the operating of the Cooperation
Products hereunder. 







 10.2 Shanda Online shall indemnify and hold its affiliates, employees, shareholders and directors harmless
against and from all losses, including but not limited to the compensations of the above persons to third parties (obligees, end users, etc.), administrative penalties against the above persons by relevant governmental authorities, and reasonable
investigation fees, court fees and attorney’s fees paid by the above persons for the said matters, arising out of or in relation to Shanda Passport accounts, including but not limited to that the above persons are involved in any disputes,
claims, liabilities, arbitrations and suits due to the end user disputes arising out of Shanda Passport accounts, which are caused by the authentication, billing and customer services by virtue of the reasons of Shanda Online. 

11 Intellectual Properties 
 Each Party
owns the names, trademarks, signs, icons and images of virtual characters on and of its own websites and/or products, and/or owns intellectual properties in the same. The existence of this Agreement shall not create any assignment of the above
rights of each Party to the other Party in whole or part. 
 12 Termination 
 This Agreement shall be effective and binding upon the Parties as soon as it is entered into. Neither Party can terminate this Agreement without any causes. 

13 Trade secrets 
 13.1 Shanda Games has
acknowledged that the user information of Shanda Online is the trade secrets of Shanda Online under the confidential measures of Shanda Online, which is not known to the public and can create economic benefits for Shanda Online. Shanda Games shall
warrant that: 
 13.1.1 It will not obtain the information of Shanda Online Users through any improper means, including but not limited to
requesting or otherwise soliciting Shanda Online Users to provide Shanda Passport information or make new registrations when they log on the Cooperation Products; 
 13.1.2 It will not disclose, use the information of Shanda Online Users, nor otherwise allow others to obtain the information of Shanda Online Users through the said means; 

13.1.3 It will not violate this section, nor disclose, use or allow others to use the trade secrets under its possession. 

13.2 Without prior written consents of the other Party, any Party shall not disclose any provision, the signature and performance of this Agreement, and
any information obtained from the other Party and its affiliates during the signature and performance of this Agreement, to a third party (excluding the disclosure imposed by the laws, regulations, governmental authorities, stock exchanges or other
regulatory authorities, and excluding the disclosure to its legal counsels, accounting consultants, business consultants and other consultants and authorized employees). 







 13.3 The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of
the confidential sections. 
 13.4 The confidential sections shall survive during the Term of this Agreement and two (2) years after this
Agreement is terminated. 
 14 Liability for Breach of Agreement 
 Unless otherwise specified in this Agreement, the direct or indirect violation of any provision of this Agreement, or the failure to perform its obligations hereunder, or the failure to do so promptly or
sufficiently by any Party shall constitute the breach of this Agreement. In such case, the Non-breaching Party is entitled to notify the Breaching Party to remedy its breach and to eliminate the consequences arising out of such breach by taking
sufficient, effective and timely measures, and to claim its direct losses from such Breaching Party. 
 15 Dispute Resolution and Governing
Law 
 15.1 The conclusion, validity, interpretation, performance, amendments, termination and dispute resolution of, to and arising out of
this Agreement shall be governed by the laws of the PRC. 
 15.2 Any dispute arising out of this Agreement shall be resolved through friendly
negotiation in the first instance. In the event that the said dispute cannot be resolved within thirty (30) days after any Party notifies the other Party of resolving such dispute in writing through friendly negotiation, any Party is entitled
to institute such dispute to the People’s Court at the signature place of this Agreement. 
 16 Miscellaneous 

16.1 Without prior written consents of the other Party, any Party shall not assign its rights and obligations hereunder in whole or part. 

16.2 The failure to exercise its rights hereunder by any Party shall not be deemed to waive such rights, nor affect the exercise of such rights in future
by such Party. 
 16.3 This Agreement is made in five (5) copies, two (2) of which will be held by Shanda Online, and three
(3) of which will be held by Shanda Games. 
 (Signature page follows) 







 IN WITNESS WHEREOF, this Agreement has been duly executed by the authorized representatives of the
Parties as of the day and the year first above written. 
 Shanda Online: 
 Shengzhan Networking Technology Co., Ltd. 
 Signature of the Representative: [signature]

 Shanda Games: 
 Shanghai
Shulong Technology Development Co., Ltd. 
 Signature of the Representative: [signature] 

Shanghai Shulong Computer Technology Co., Ltd. 

Signature of the Representative: [signature] 

Nanjing Shulong Computer Technology Co., Ltd. 

Signature of the Representative: [signature] 

Chengdu Youji Technology Co., Ltd. 
 Signature
of the Representative: [signature] 
 Tianjin Youji Technology Co., Ltd. 
 Signature of the Representative: [signature] 







 Appendix 3.1.5 Authentication Services 

Section One Interface Development 
 a)
Authentication Plug-in Method: the Parties may negotiate on and confirm the login solutions for the Cooperation Products. The optional solutions are as follows: 
 i. SDK Dynamic Library: Namely PTSDK (Authentication), FCMSDK (Anti-fatigue). The game server sides can be used alternatively; 
 ii. COM Components: Namely PTCOM, applicable to use such components on the websites and online games; 
 iii. CAS: Namely SDCAS, WEBGAME can be plugged into Shanda One-stop Service through this method; 

iv. Quan-Quan: Namely IGW, the client-side games can be plugged into the authentication services through this method. 

b) Interface Test: Each Party will provide test environment to the other Party. Shanda Online shall complete the test for the plugged Cooperation Products
within reasonable time in accordance with its test standards, and such Cooperation Products will go live after the test is completed. 

Section Two Authentication Service Items: 

a) Shanda Passport Registration: Shanda Online shall be responsible for providing the Cooperation Products users with Shanda Passport registration
services; 
 b) Shanda Passport Management: Shanda Online will provide all kinds of amendment operation based on Shanda Passport, including
supplements and amendments of information, amendments of passport, recovery of passport, supplements of anti-fatigue information. 
 c) Shanda
Passport Authentication: Shanda Online shall be responsible for providing the Cooperation Products users with Shanda Passport authentication services; 
 d) Anti-fatigue: Shanda Online shall be responsible for anti-fatigue strategies and services in respect of the Cooperation Products, and for ensuring that the anti-fatigue functions of the Cooperation
Products meet the national standards; 
 e) Secondary Authentication (E-key, Security Card): If the Cooperation Products users have Shanda e-key
or security cards, Shanda Online may provide such users with authentication services and supporting services in respect of the e-key or security cards; 
 f) Account-level Management: Based on the contributions of the Cooperation Products users to the Cooperation Products, Shanda Online shall provide the user rating system, and assist Shanda Games to
provide the game players with personalized services in accordance with such system. 
 Section Three Authentication Service Assurance:

 Shanda Online shall ensure that the authentication services can achieve the following service standards: 







 a) Registration Response Time: <1.8s 
 b) Authentication Response Time: <1.8s 
 c) Response Time for Secondary Authentication: <1.8s

 d) Stability of Authentication Platform: 99.9% in whole year 
 Section Four Service Team Allocation: 
 Shanda Online shall arrange the following service
team for the authentication services for the Cooperation Products: 
 a) Project Manager: One Person 

b) Architect: One Person 
 c) Operation Director:
One Person 
 d) Program Director: One Person 
 e) C++ Engineer: Three Persons 
 f) WEB Engineer: Three Persons 

g) Database Engineer: Three Persons 
 h)
Operation Engineer: Four Persons 







 Appendix 3.2.5: Billing Services 

Section One Interface Development 
 a)
Shanda Online shall provide Shanda Games and/or its partnership developers with standard development kit, cross-platform web services, standard JAP and COM controls, and plug-in documentation and technical supports marched with the software;

 Section Two Billing Service Items: 
 a) Billing Forms: 
 i. Purchase of Properties: The game players can purchase the properties from
the game center by using Shanda Games Virtual Currency, and the billing system will reduce Shanda Games Virtual Currency accurately based on the purchased properties; 
 ii. Virtual currency conversion between users: When the game players convert their virtual currency, the billing system will reduce Shanda Games Virtual Currency of one game player and increase Shanda
Games Virtual Currency of the other game player subject to the order of the game system; 
 iii. Time-length Deduction: Shanda Online will make
appropriate deduction based on the game time-length consumed by the game players; 
 b) Reporting Services: Shanda Online will daily provide
Shanda Games with the data on the consumption user number (times) with, recharge user number (times), revenues from the consumption and recharge for the immediately preceding day; 
 d) Reconciliation Services: Shanda Online will daily provide Shanda Games with consumption list, recharge list and trading list of all game players for the immediately preceding day. 

Section Three Billing Service Assurance: 

99.9% stable operation every year; linkage disposal capability of more than 2000 game servers; more than 1200 times per second for balance authentication;
700 times per second for concurrent transactions; supports to 4.00 million concurrent online users; capacity expansion based on the increase of Shanda Games Users 
 Section Four Service Team Allocation: 
 Shanda Online shall arrange the following service
team for billing services for the Cooperation Products: 
 e) Project Manager: One Person 

f) Project Vice-manager: One Person 
 g) Product
Engineer: One Person 
 h) Application Development Engineer: Seven Persons 
 i) Database Development Engineer: Four Persons 
 j) System Maintenance Engineer: Three Persons

 k) Test Engineer: One Person 







 Appendix 3.3.5 Data Services 
 Section One Service Items: 
 a) Reporting Services: 

Shanda Online shall provide the following reporting services at the request of Shanda Games: 
 i. Reporting development; 
 ii. Display of reporting data 

b) Personalized Data Inquiry: Shanda Online shall provide business data inquiry at the request of Shanda Games; 

c) Data Analysis and Mining: Shanda Online shall provide Shanda Games with the guidance of data observation. 

Section Two Service Assurance: 
 Shanda
Online shall ensure the data services to meet the following standards: 
 a) Response Time: Shanda Online shall provide Shanda Games with the
data inquiry results in strict compliance with the response time agreed by the Parties; 
 b) Stable Operating Ratio: The stable operating ratio
of the servers shall achieve 100%. 
 Section Three Service Team Allocation: 
 a) BO Reporting Development Team: 
 i. Job Duties: Responsible for the development and maintenance
of BO reports 
 ii. Number of Members: Three Persons 
 b) Extract, Transfer and Load (ETL): 
 i. Job Duties: Responsible for giving data extract
standards, controlling the quality of data sources, and clearing, integrating and confirming the accuracy of the extracted data; 
 ii. Number of
Members: One Person 
 c) Data Warehouse (DW) Team: 
 i. Job Duties: Make development and maintenance based on DW database 
 ii. Number of Members: Two
Persons 
 d) Data Analysis Inquiry Team: 
 i. Job Duties: Responsible for data inquiry, analysis and mining, and providing game project teams, sales staff, finance staff with data supports, and data supports for the strategies of high-level
management 
 ii. Number of Members: Five Persons 







 Appendix 3.4.5: Customer Services 

Section One Customer Service Contact points: 
 Shanda Games shall arrange the following contact points: 
 a) Business Contact: 

i. Contact points for new game business 
 ii.
Contact points for daily game maintenance 
 iii. Contact points for emergency 
 b) Technical Contact: 
 i. IT maintenance contact points 

ii. System development contact points 
 Shanda
Online shall arrange the following contact points: 
 a) Business Contact: 
 i. Game Business Manager 
 ii. Training Director 

iii. Director on Duty 
 b) Technical Contact:

 i. Business Manager 
 ii. Project
Director 
 Section Two Customer Service Items: 
 c) Seats: 
 Shanda Online shall provide the following seating services: 

i. Business consulting and processing, introduction on new business, market researches, order processing, acceptance of complaints, return visit to
customers, customer maintenance, and so on; 
 ii. Diversified user service methods: such as telephone services, forum services, e-mail services,
fax services, return visit services, reception services, self-help services, and so on 
 d) Automatic Question & Answer System:

 Shanda Online shall provide the Automatic Question & Answer System services for the Cooperation Products as follows: 

i. Answer the questions of an asker through the auto-match method; 
 ii. Equip with simple man-machine dialogue functions. 
 Section Three Customer Service
Assurance: 
 e) Shanda Online shall ensure the contacts by telephone, forum, e-mail, fax, return visit and reception for the Cooperation
Products Users; 
 f) Shanda Online shall ensure at least 7000 person-time telephone services per day, at least 3000 person-time e-mail and forum
services per day, at least 160000 person-time internet services per day and 150 person-time visit services per day. 







 Section Four Service Team, Technology and Premises Settings: 

g) Team Allocation: 
 i. Shanda Online shall
provide at least 180 telephone lines, at least 100 seats and at least 450 full-time customer service persons. 
 ii. Two customer service
directors and one quality control person shall be appointed for twenty customer service persons; 
 iii. All service persons have passed the
position qualification authentication. 
 h) Technical Settings: 
 i. No. 1 plug-in in whole country/Shanghai 
 ii. Interactive Voice Response (IVR), 7*24-hour
supports 
 iii. Automatic Call Distribution (ACD), the telephone will jump automatically if the line is engaged 

iv. Full telephone recording, intelligent outbound contact solution 
 v. Accessible by remote seats 
 vi. Collection of customer information, statistics of telephone
traffic and creation of reports 
 vii. Complete basic hardware supports, including PBX, ACD and CTI 

viii. CRM application system 
 ix. Recording
system 
 x. Monitor reporting system 

i) Premises Settings 
 i. Working areas,
conference rooms, training rooms and staff lounge in the customer service center 
 Section Five User Indexes 

j) Shanda Online undertakes that its customer services shall meet the following user indexes: 
 i. Telephone services satisfied by customers (number of users satisfying the telephone services/total number of voting users *100%) >95%; 
 ii. Response ratio (number of settled matters within specified time/total number of submitted matters ×100% (24 hours for common customers, 3 hours for VIP, 72 hours for batch processing)) >95%;

 iii. Telephone response ratio (number of answer calls within 3 seconds after the telephones ring/total number of telephones allocated to the
seats *100%) >98%; 
 iv. Service complaint ratio (complaint volumes/total service volumes *100%) <1 0/000; 

v. Average waiver ratio (year) (waiver volume/total incoming call volume *100%): 
 1) Common Users: £ 45% 
 2) VIP Users: £ Q2%. 







 Appendix 3.5.5: Quan-Quan Plug-in 

Section One Quan-Quan Service Items: 
 a)
Quan-Quan Functions: 
 i. Shanda Passport: Register Shanda Passport, log on games through Shanda Passport, support secondary authentication
(including but not limited to e-key/security cards), support anti-fatigue, and provide account management services such as passport amendment; 

ii. Recharge: Recharge function of Shanda Passport; 
 iii. Remit account: Remit account from Shanda Passport to game accounts; 
 iv. Customer Service:
Caihong Automatic Question & Answer System; 
 v. Openness: Customize the Cooperation Products Users to add other internet contents and
services and to develop other internet contents and services; 
 vi. Message Services: Support news dissemination functions in the Cooperation
Products. 
 b) Data Services: Shanda Online will regularly provide login data relating to Quan-Quan, and online data at the request of Shanda
Games. 
 c) Product Development: Shanda Online may provide the Quan-Quan version and customize the updated services at reasonable request of
Shanda Games. 
 Section Two Quan-Quan Service Assurance: 
 a) System Assurance: 99.9% stable operation every year; handling capability of 2000 times per second; complete tracking system for the number of online persons; support the concurrent Quan-Quan use by
1.00 million users 
 b) The response speed for the game customer sides and resource consumption can achieve certain standards after
Quan-Quan is connected to the games, such as Delphi technology games. 
 Section Three Service Team Allocation 

a) Application plug-in supports: Two Persons 
 b)
Test and version control services: One Person 
 c) User Service Supports: One Person 
 d) Operating Service Supports: Three Persons