Nexus Quality LLC

Nexus Quality LLC 

Quality Manual 

In Compliance with: 

ISO 9001:2008 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 2 of 33 

 
 Nexus Quality LLC

6606 FM 1488 Suite 148-151 

Magnolia, TX 77354
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 4 of 33 

 

 Introduction 

Nexus Quality LLC developed and implemented a Quality Management System in order

to document the company’s best business practices, better satisfy the requirements and 

expectations of its customers and improve the overall management of the company. 

The Quality Management System of Nexus Quality LLC meets the requirements of the 

international standard ISO 9001:2008). This system addresses the design, development, 

production, installation, and servicing of the company’s products. 

The manual is divided into eight sections that correlate to the Quality Management 

System sections of ISO 9001:2008. Each section begins with a policy statement 

expressing Nexus Quality LLC’s obligation to implement the basic requirements of the 

referenced Quality Management System section. Each policy statement is followed by 

specific information pertaining to the procedures that describe the methods used to 

implement the necessary requirements. 

This manual describes the Quality Management System, delineates authorities, inter 

relationships and responsibilities of the personnel responsible for performing within the 

system. The manual also provides procedures, processes, systems with forms or 

references identified as needed for the effective planning, operation and control of all 

activities comprising the Quality Management System to ensure compliance to the 

necessary requirements of the standard. 

This manual is used internally to guide the company’s employees through the various 

requirements of the ISO standard that must be met and maintained in order to ensure 

customer satisfaction, continuous improvement and provide the necessary instructions 

that create an empowered work force. 

This manual is used externally to introduce our Quality Management System to our 

customers and other external organizations or individuals. The manual is used to 

familiarize them with the controls that have been implemented and to assure them that 

the integrity of the Quality Management System is maintained and focused on customer 

satisfaction and continuous improvement. 

President: JoeyJohnston
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 5 of 33 

 

Documentation Scheme 

I 

II 

III

Level I 

Quality Manual (QM-001) 

Level II 

Documented Procedures (P-xxx) 

(Referenced in the Quality Manual) 

Level III 

Records & Forms (F-xxx-001) 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 6 of 33 

 

 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 7 of 33 

 

Section 1: Scope 

1.1 General 

The quality manual outlines the policies, procedures and requirements of the Quality 

Management System. The system is structured to comply with the conditions set 

forth in the International Standard ISO 9001:2008 

1.2 Application 

Nexus Quality LLC has determined that the following requirements are not applicable 

to the operations at this site and are documented as exclusions: 

 Design and Development- Nexus Quality LLC does not design or develop UAV 

systems or job parameters. 

 Customer Property- Nexus Quality LLC does not take possession of any of the 

customers property. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 8 of 33 

 

Section 2: Normative Reference 

2.0 Quality Management System References 

The following documents were used as reference during the preparation of the 

Quality Management System: 

▪ ISO 9000-2005, Quality Management Systems - Vocabulary 

▪ ISO 9001-2008, Quality Management Systems – Requirements 

▪ ISO 9004-2009, Quality Management Systems – Guidelines for Performance 

Improvements 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 9 of 33 

 

Section 3: Definitions 

3.0 Quality Management System Definitions 

This section is for definitions unique to Nexus Quality LLC. 

▪ Customer owned property - Any type of instrumentation, accessories, 

manuals, or shipping containers that belong to a customer. 

▪ Customer supplied product - Any type of service or material supplied to be 

utilized in the manufacture, modification or repair of customer-owned 

property. 

▪ Product – The end item result of meeting all contract terms and conditions. 

(eg: manufactured goods, merchandise, services etc.) 

▪ Quality Records – Documentation of those activities wherein records of said 

activities must be maintained will be specified in the procedure or work 

instruction level documents, as applicable 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 10 of 33 

 

Section 4: 

General 

Requirements
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 11 of 33 

 

4.1 General requirements 

Nexus Quality LLC has established, documented and implemented a Quality 

Management System (QMS) in accordance with the requirements of ISO 9001:2008. 

The system is maintained and continually improved through the use of the quality 

policy, quality objectives, audit results, analysis of data, corrective and preventive 

action and management review. 

To design and implement the QMS Nexus Quality LLC has: 

 Identified the processes needed for the QMS and their application throughout 

the organization and documented them on the Process Flow Diagram at the 

end of this section of the Quality Manual 

 Determined the sequence and interaction of these processes, and illustrated 

them on the Process Flow Diagram 

 Determined criteria and methods needed to ensure that the operation and 

control of the processes are effective, and documented them in quality plans, 

work instructions and the Measuring, Monitoring and Analysis Table

 Ensured the continuing availability of resources and information necessary to 

achieve planned results and continual improvement of these processes 

 Established systems to monitor, measure and analyze these processes, and 

 Established processes to identify and implement actions necessary to 

achieve planned results and continual improvement of these processes 

 Nexus Quality LLC manages these processed in accordance with the 

requirements of ISO 9001:2008. 

 Where Nexus Quality LLC chooses to outsource any process that affects 

product conformity, Nexus Quality LLC ensures control over such processes. 

Control of such processes is identified with the QMS. 

4.2 Documentation Requirements 

4.2.1 General 

The QMS documentation includes: 

 A documented Quality Policy and Quality Objectives 

 This Quality Manual 

 Documented Procedures 

 Documents identified as needed for the effective planning, operation and 

control of our processes, and 

 Quality Records 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 12 of 33 

 

4.2.2 Quality manual 

This Quality Manual has been prepared to describe Nexus Quality LLC’s QMS. The 

scope and permissible exclusions of the QMS are described in section one of this 

manual. Each section of the manual references documented QMS procedures 

relating to the requirements outlined in that section. The Process Flow Diagram at 

the end of section 4 provides a description of the interaction between the processes 

of the QMS system. 

4.2.3 Control of documents 

All of the QMS documents are controlled according to the Document Control 

Procedure P-423. This procedure defines the process for: 

 Approving documents for adequacy prior to issue 

 Reviewing and updating as necessary and re-approving documents

 Ensuring that changes and current revision status of documents are identified 

 Ensuring that relevant versions of applicable documents are available at 

points of use 

 Ensuring that documents remain legible and readily identifiable 

 Ensuring that documents of external origin are identified and their distribution 

controlled, and 

 Preventing the unintended use of obsolete documents and to apply suitable 

identification to them if they are retained for any purpose 

4.2.4 Control of quality records 

Quality records are maintained to provide evidence of conformity to requirements 

and of the effective operation of the QMS. The records are maintained according to 

the Control of Quality Records Procedure P-424. This procedure requires that quality 

records remain legible, readily identifiable and retrievable. The procedure defines the 

controls needed for identification, storage, protection, retrieval, retention time and 

disposition of quality records. 

Related Procedures 

Manual section 4.2.3 P-423 Document Control 

Manual section 4.2.4 P-424 Control of Quality Records 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 13 of 33 

 

Job Safety Process Flow 

Plan for upcoming 

job verifying if 

available 

equipment is right 

for the job. 

Check during PreFlight that all 

maintenance was 

performed and that 

all pre-flight 

checks are done.

Actions completed

to start a safe job 

and document 

issues for lessons 

learned. 

Do a proper 

maintenance 

check prior to 

leaving shop. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 14 of 33 

 

Section 5: 

Management 

Responsibility
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 15 of 33 

 

5.1 Management commitment 

Top management has been actively involved in implementing the quality 

management system (QMS). It has provided the vision and strategic direction for the 

growth of the QMS, and established quality objectives and the quality policy. 

To continue to provide leadership and show commitment to the improvement of the 

QMS, management will do the following. 

 Communicate the importance of meeting customer, statutory, and regulatory 

requirements. 

 Establish quality objectives 

 Establish the quality policy.

 Conduct quarterly management reviews. 

 Ensure the availability of resources. 

Additional management responsibilities are detailed in the procedure P-500 for 

Management Responsibility. 

5.2 Customer focus 

Our company strives to identify current and future customer needs, to meet customer 

requirements and exceed customer expectations. 

Top management ensures that customer requirements are understood and met, by 

requiring compliance with documented customer communication procedures. 

Customer requirements are determined, converted into internal requirements, and 

communicated to the appropriate people in our organization. Additional details are 

provided in manual section 7.2. 

5.3 Quality policy 

Top management ensures that the quality policy is communicated to all employees. 

It is included in new employee training and training on the QMS. It is posted in 

prominent places throughout the facility to maintain high standards within our 

organization. 

Management reviews the quality policy at each management review meeting to 

determine the policy’s continuing suitability for our organization. The Quality Policy is 

documented on A-500-001, Quality Policy. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 16 of 33 

 

5.4 Planning 

 5.4.1 Quality objectives 

Quality objectives are established to support our organization’s efforts in achieving 

our quality policy and reviewed annually for suitability. Objectives have been 

established for the following: 

 Nobody Gets Hurt 

 Highest Standards of Integrity 

 Manage Risks to an Acceptable Level 

 Deliver on Commitments 

5.4.2 Quality management system planning 

The quality system has been planned and implemented to meet our quality 

objectives and the requirements of 4.1 of the ISO 9001 standard. Quality planning 

takes place as changes that affect the quality system are planned and implemented 

to meet the requirements for planning of product realization processes procedure 

P-710 and customer related processes (7.2). 

5.5 Responsibility, authority and communication 

5.5.1 Responsibility and authority 

An organizational chart has been established to show the interrelation of personnel 

in the organization. Job descriptions define the responsibilities and authorities of 

each of the positions on the organizational chart. Job descriptions and the 

organizational chart are reviewed and approved by top management for adequacy. 

These documents are available throughout the organization to help employees 

understand responsibilities and authorities. 

5.5.2 Management representative

The representative has been appointed by top management as management 

representative. As management representative, they have the following 

responsibility and authority: 

 Ensure that processes needed for the quality management system are 

established and implemented. 

 Report to top management on the performance of the quality management 

system, and note needed improvements. 

 Promote awareness of customer requirements throughout the organization. 

 Act as a liaison with external parties such as customers or auditors on 

matters relating to the QMS. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 17 of 33 

 

5.5.3 Internal communication

Processes are established for communication within the organization. Methods of 

communicating the effectiveness of the QMS include department and management 

meetings, management review, circulation of minutes of management review 

meetings, Internal Audit Closing meetings, and other routine business 

communication.

5.6 Management review

5.6.1 General

Top management reviews the QMS quarterly at management review meetings. This 

review assesses the continuing QMS suitability, adequacy and effectiveness, 

identifying opportunities for improvement and needed changes. Records are 

maintained for each management review meeting. 

5.6.2 Review input

Assessment of the QMS is based on a review of information inputs to management 

review. These inputs include the following: 

 Results of audits 

 Customer feedback 

 Process performance and product conformity 

 Company level quality data 

 Status of preventive and corrective actions 

 Follow-up actions from previous management reviews 

 Planned changes that could affect the quality management system 

 Recommendations for improvement 

5.6.3 Review output 

During these review meetings, management will identify appropriate actions to be 

taken regarding the following issues: 

 Improvement of the effectiveness of the quality management system and its 

processes 

 Improvement of product related to customer requirements 

 Resource needs 

Responsibilities for required actions are assigned to members of the management 

review team. Any decisions made during the meeting, assigned actions, and their 

due dates are recorded in the minutes of management review. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 18 of 33 

 

Related Procedures/Systems: 

Manual section 5.0 P-500 Management Responsibility 

Manual section 7.1 P-710 Planning of Product Realization Processes 

Manual section 7.2 -- Customer Related Processes 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 19 of 33 

 

Section 6: 

Resource 

Management
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 20 of 33 

 

6.1 Provision of resources 

Nexus Quality LLC has implemented a Quality Management System that complies 

with the ISO 9000: 2008 standard. This implementation was achieved with 

management commitment and with sufficient resources for the implementation. To 

effectively maintain and continually improve the system, management determines 

and provides necessary resources. 

6.2 Human resources 

6.2.1 General 

To ensure competence of our personnel, job descriptions have been prepared 

identifying the qualifications required for each position that affects product quality. 

Qualifications include requirements for education, skills and experience. Appropriate 

qualifications, along with required training, provide the competence required for each 

position. 

6.2.2 Competence, awareness and training 

Qualifications are reviewed upon hire, when an employee changes positions or the 

requirements for a position change. Human resources maintain records of employee 

qualifications. If any differences between the employee’s qualifications and the 

requirements for the job are found, training or other action is taken to provide the 

employee with the necessary competence for the job. The results are then evaluated 

to determine if they were effective. Training and evaluation are conducted according 

to the Training procedure P-622. 

All employees are trained on the relevance and importance of their activities and how 

they contribute to the achievement of the quality objectives. 

6.3 Infrastructure 

To meet quality objectives and product requirements Nexus Quality LLC has 

determined the infrastructure needed and established a system to provide the 

infrastructure has been provided, and includes buildings, workspace, utilities, 

process equipment and supporting services. As new infrastructure requirements 

arise, they will be documented in quality plans. 

Existing infrastructure is maintained to ensure product conformity. Maintenance 

requirements are documented in: 

 Preventive maintenance plans and systems forms, F-630-001 equipment 

problem report, and F-630-002 equipment maintenance record. 

 Proper tools for maintenance 

 Climate controlled facility to store equipment 

 Inventory of available spare parts 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 21 of 33 

 

6.4 Work Environment 

A work environment suitable for achieving product conformance is maintained. 

Requirements are determined during quality planning and documented in the quality 

plan. The work environment is managed for continuing suitability. Data from the 

quality system is evaluated to determine if the work environment is sufficient for 

achieving product conformance, or if preventive or corrective action related to the 

work environment is required. 

Related Documents 

Manual section 6.2.2 P-622 Competence, Awareness and Training 

Manual section 6.3 F-630-001 Equipment problem report 

 F-630-002 Equipment maintenance record 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 22 of 33 

 

Section 7: 

Product 

Realization
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 23 of 33 

 

7.1 Planning of product realization 

Quality planning is required before new products or processes are implemented. The 

quality planning may take place as a design project, or according to the Planning of 

Product Realization procedure P-710. During this planning, management or assigned 

personnel identify: 

 The quality objectives and requirements for the product, 

 Processes, documentation and resources required 

 Verification, validation, monitoring, inspection and test requirements, and 

 Criteria for product acceptance 

The output of quality planning includes documented quality plans, processes, 

procedures and design outputs. 

The Process Flow Diagram A-710-010 included at the end of section 4 provides a 

description of the interaction between the processes of the QMS system. 

7.2 Customer-related processes 

7.2.1 Determination of requirements related to the product 

Nexus Quality LLC determines customer requirements before acceptance of an 

order. Customer requirements include those: 

 Requested by the customer 

 Required for delivery and post-delivery activities 

 Not stated by the customer but necessary for specified use or known and 

intended use 

 Statutory and regulatory requirements applicable to the product 

 Additional requirements determined by Nexus Quality LLC

 Customer requirements are determined according to the system for customer 

 related processes. 

7.2.2 Review of requirements related to the product 

Nexus Quality LLC has a process in place for the review of requirements related to 

the product. The review is conducted before the order is accepted. The process 

ensures that: 

 Job requirements are defined 

 Contract or job requirements differing from those previously expressed are 

resolved 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 24 of 33 

 

 Nexus Quality LLC has the ability to meet the defined requirements 

 Records are maintained showing the results of the review and any actions arising 

from the review 

 Where a customer does not provide a documented statement of requirement, the 

customer requirements are confirmed before acceptance 

 When job requirements are changed, Nexus Quality LLC communicates changes 

to relevant personnel and amends relevant documents 

7.2.3 Customer communication 

Nexus Quality LLC has implemented an effective system for communicating with 

customers in relation to: 

 Product Information 

 Enquiries, contracts and order handling, including amendments 

 Customer Feedback, including customer complaints 

The whole of the customer related processes are determined according to the system for 

customer related processes with the use of the system for order database, and systems 

forms and documents for customer inquiry, customer order forms, and customer feedback 

spreadsheets and form F-720-001 for customer requirements assessment. 

7.3 Design and Development (Exclusion) 

7.4 Purchasing 

7.4.1 Purchasing process 

A documented procedure P-740 is followed to ensure that purchased product 

conforms to the specified purchase requirements. The procedure outlines the extent 

of control required for suppliers. Suppliers are evaluated and selected based on their 

ability to supply product in accordance with requirements as outlined in the 

procedure. Criteria for selection, evaluation and re-evaluation are documented in the 

procedure. Records of the evaluation and any necessary actions are maintained as 

quality records. 

7.4.2 Purchasing information 

Purchasing information describes the product to be purchased, including where 

appropriate: 

 Requirements for approval of product, processes and equipment 

 Requirements for qualification of personnel 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 25 of 33 

 

 Quality management system requirements 

The purchasing documents are reviewed to ensure the adequacy of requirements 

before orders are placed with the supplier. 

7.4.3 Verification of purchased product 

The Purchasing procedure P-740 describes the process used to verify that 

purchased product meets specified purchase requirements. If Nexus Quality LLC or 

the customer will perform verification at the supplier’s premises, the verification 

arrangements and method of product release are documented in the purchasing 

information. 

7.5 Production and Service Provision 

7.5.1 Control of production and service provision 

Nexus Quality LLC plans and carries out production and service provision under 

controlled conditions according to an established system. Process control is 

achieved with the use of the form F-824-001 for product realization monitoring, 

measuring and analysis table. Controlled conditions include, as applicable: 

 The availability of information that describes the characteristics of the product 

 The availability of work instructions 

 The use of suitable equipment 

 The availability and use of monitoring and measuring devices 

 The implementation of monitoring and measurement 

 The implementation of release, delivery and post-delivery activities 

7.5.2 Validation of processes for production and service provision 

Nexus Quality LLC validates any processes for production and service provision 

where the resulting output cannot be verified by subsequent monitoring or 

measurement. This includes any processes where deficiencies become apparent 

only after the product is in use or the service has been delivered. Validation 

demonstrates the ability of these processes to achieve planned results. Nexus 

Quality LLC has documented the process for validation including: 

 Defined criteria for review and approval of the processes 

 Approval of equipment and qualification of personnel 

 Use of specific methods and procedures 

 Requirements for records 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 26 of 33 

 

 Revalidation 

On-going validation is carried with the use of a typical worksheet, F-752-001 for 

example of paint operation. 

7.5.3 Identification and traceability 

Nexus Quality LLC identifies the product throughout product realization according to 

the Identification and Traceability system. With the systems forms for identification 

numbers (serial numbers or Nexus Quality LLC specific numbers NQ001) 

Nexus Quality LLC controls and records the unique identification of the product 

where ever traceability is a specified requirement with form F-753-001 for product 

traceability serial number log 

7.5.4 Customer property (Exclusion) 

7.5.5 Preservation of product (UAV maintenance at Shop) 

Nexus Quality LLC preserves the conformity of product during internal processing

and delivery to the intended destination with a preservation system that includes 

identification, handling, packaging, storage, storage and good protection practices 

the system is supported with adequate material handling equipment, inventory 

reports, storage inspection with form F-755-001 and packing slips. Preservation also 

applies to the constituent parts of a product. 

7.6 Control of monitoring and measuring equipment 

Nexus Quality LLC has determined the monitoring and measurement to be 

undertaken and the monitoring and measuring equipment needed to provide 

evidence of conformity of product to determined requirements. A documented 

procedure P-760 outlines the process used to ensure that monitoring and 

measurement to be carried out are carried out in a manner that is consistent with the 

monitoring and measurement requirements. 

Where necessary to ensure valid results, measuring equipment is: 

 Calibrated or verified at specified intervals, or prior to use, against measurement 

standards traceable to international or national measurement standards 

 Adjusted or re-adjusted as necessary; 

 Identified to enable the calibration status to be determined; 

 Safeguarded from adjustments that would invalidate the measurement result; 

 Protected from damage and deterioration during handling, maintenance and 

storage. 

In addition, Quality Control assesses and records the validity of the previous 

measuring results when the equipment is found not to conform to requirements. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 27 of 33 

 

Nexus Quality LLC takes appropriate action on the equipment and any product 

affected. Records of the results of calibration and verification are maintained 

When used in the monitoring and measurement of specified requirements, the ability 

of computer software to satisfy the intended application is confirmed. This shall be 

undertaken prior to initial use and reconfirmed as necessary. 

Related Documents 

Manual section 7.1 P-710 Planning of Product Realization Processes 

 A-710-010 Process flow diagram 

 Manual section 7.2 -- Systems forms and documents for customer 

 -- inquiry, customer order forms, and customer 

 -- feedback spreadsheets. 

 F-720-001 Customer requirements assessment memo 

 Manual section 7.3 P-730 Design and Development 

Manual section 7.4 P-740 Purchasing 

Manual section 7.5 F-824-001 Product realization monitoring, measuring and 

 analysis table 

 F-752-001 Example of paint operation validation worksheet 

 F-753-001 Product traceability serial number log 

 F-754-001 Customer property control log 

 F-755-001 Packing slip 

Manual section 7.6 P-760 Control of Monitoring and Measuring Equipment 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 28 of 33 

 

Section 8: 

Measurement, 

Analysis and 

Improvement 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 29 of 33 

 

8.1 General 

Nexus Quality LLC has plans and implements the monitoring, measurement, 

analysis and improvement processes as needed 

 To demonstrate conformity of the product, 

 To ensure conformity of the quality management system, and 

 To continually improve the effectiveness of the quality management system. 

These processes are identified in documented procedures and include determination 

of applicable methods, including statistical techniques, and the extent of their use. 

8.2 Monitoring and Measurement 

8.2.1 Customer Satisfaction 

As one of the measurements of the performance of the quality management system, 

Nexus Quality LLC monitors information relating to customer perception as to 

whether the organization has fulfilled customer requirements. The method for 

obtaining and using this information is identified in the Management Responsibility 

procedure P-500 and in the Customer Related Processes, manual section 7.2. 

The form F-821-001 for customer satisfaction surveys and analysis of results is used 

to obtain the data.

8.2.2 Internal Audit 

Nexus Quality LLC conducts internal audits at planned intervals to determine 

whether the quality management system 

 Conforms to the planned arrangements (see 7.1), to the requirements of this 

International Standard and to the quality management system requirements 

established by the organization 

 Is effectively implemented and maintained. 

An audit program has been designed and implemented and identifies an audit 

schedule based on the importance of the areas to be audited, as well as the results 

of previous audits. The audit criteria, scope, frequency, methods, responsibilities and 

requirements for planning and conducting audits, and for reporting and maintaining 

results, are defined and documented in the Internal Audit procedure P-822. 

The management responsible for the area being audited is responsible for ensuring 

that any necessary corrections and corrective actions are taken without undue delay 

to eliminate detected nonconformities and their causes. Follow-up activities include 

the verification of the actions taken and the reporting of verification results. 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 30 of 33 

 

8.2.3 Monitoring and measurement of processes 

Nexus Quality LLC applies suitable methods for monitoring and, where applicable,

measurement of the quality management system processes. These methods 

demonstrate the ability of the processes to achieve planned results. When planned 

results are not achieved, correction and corrective action is taken, as appropriate, to 

ensure conformity of the product. The process for identifying and carrying out the 

required monitoring and measuring of processes is documented in the Monitoring, 

Measuring and Analysis of Product Realization Processes P-824 and Management 

Responsibility procedures P-500.

8.2.4 Monitoring and measurement of product 

Nexus Quality LLC monitors and measures the characteristics of the product to verify 

that product requirements are fulfilled. This is carried out at appropriate stages of the 

product realization process identified in Monitoring, Measuring and Analysis of 

Product Realization Processes P-824. 

Evidence of conformity with the acceptance criteria is maintained. Records indicate 

the person authorizing release of product. Product release and service delivery does 

not proceed until all the planned arrangements have been satisfactorily completed, 

unless otherwise approved by a relevant authority, and where applicable by the 

customer. 

8.3 Control of Nonconforming Product 

Nexus Quality LLC ensures that product which does not conform to product 

requirements is identified and controlled to prevent its unintended use or delivery. 

The controls and related responsibilities and authorities for dealing with 

nonconforming product are defined in the Control of Nonconforming Product 

procedure P-830. 

8.4 Analysis of Data 

Nexus Quality LLC determines, collects and analyses appropriate data to 

demonstrate the suitability and effectiveness of the quality management system and 

to evaluate where continual improvement of the quality management system can be 

made. The process for determining, collecting and analyzing this data is defined in 

the Management Responsibility procedure P-500. 

Appropriate data includes data generated as a result of monitoring and measurement 

and from other relevant sources including statistical techniques if applicable. The 

form F-841-001 for root cause analysis action plan is used to identify opportunities 

for improvements. 

The analysis of data provides information relating to 

 Customer satisfaction 

 Conformance to product requirements 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 31 of 33 

 

 Characteristics and trends of processes and products including opportunities for 

preventive action 

 Suppliers 

8.5 Improvement 

8.5.1 Continual improvement 

Nexus Quality LLC continually improves the effectiveness of the quality management 

system through the use of the quality policy, quality objectives, audit results, analysis 

of data, corrective and preventive actions and management review. 

8.5.2 Corrective action 

Nexus Quality LLC takes action to eliminate the cause of nonconformities in order to 

prevent recurrence. Corrective actions are appropriate to the effects of the 

nonconformities encountered. 

A documented procedure P-852 defines requirements for 

 Reviewing nonconformities (including customer complaints), 

 Determining the causes of nonconformities, 

 Evaluating the need for action to ensure that nonconformities do not recur, 

 Determining and implementing action needed, 

 Records of the results of action taken (see 4.2.4), and 

 Reviewing the effectiveness of the corrective action taken. 

8.5.3 Preventive action 

Nexus Quality LLC determines action to eliminate the causes of potential 

nonconformities in order to prevent their occurrence. Preventive actions are 

appropriate to the effects of the potential problems. 

A documented procedure P-853 defines requirements for: 

 Determining potential nonconformities and their causes 

 Evaluating the need for action to prevent occurrence of nonconformities 

 Determining and implementing action needed 

 Records of results of action taken 

 Reviewing the effectiveness of the preventive action taken 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 32 of 33 

 

Related Documents 

Manual section 8.2.1 P-500 Management Responsibility 

 F-821-001 Customer satisfaction surveys and analysis 

Manual section 8.2.2 P-822 Internal audit 

Manual section 8.2.3 P-824 Monitoring and Measuring of Product and 

 Realization Processes 

Manual section 8.3 P-830 Control of Nonconforming Product 

Manual section 8.4 F-841-001 Root cause analysis action plan 

Manual section 8.5.2 P-852 Corrective Action 

Manual section 8.5.3 P-853 Preventive Action 
Nexus Quality

Quality Manual 

_______________________________________________________________________ 

QM-001-2015-M Rev-A Page 33 of 33 

 

QUALITY SYSTEM MANUAL REVISIONS 

REV. SECTION SUB-SEC. PARA. CHANGE REQUEST # DATE AUTHORIZED BY

A All New Manual Joey Johnston