IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Lexi S. Bowersox, :

Petitioner :

: v. : No. 1360 C.D. 2016

: Submitted: January 6, 2017 Unemployment Compensation : Board of Review, :

Respondent :
BEFORE: HONORABLE MARY HANNAH LEAVITT, President Judge

HONORABLE PATRICIA A. McCULLOUGH, Judge HONORABLE JAMES GARDNER COLINS, Senior Judge

OPINION NOT REPORTED

MEMORANDUM OPINION BY PRESIDENT JUDGE LEAVITT FILED: March 16, 2017

Lexi Bowersox (Claimant) petitions for review of an adjudication of the Unemployment Compensation Board of Review (Board) denying her claim for benefits under the Unemployment Compensation Law (Law). 1 The Board concluded that Claimant was ineligible for unemployment compensation benefits
under Sectio n 402(b) of the Law , 43 P.S. §802(b), 2 because Claimant voluntar il y quit her job without a necessitous and compelling cause. Finding no error by the Board, we affirm.

Claimant worked for Somerset Chiropractic Service (Employer) as a part

- time receptionist from August 31, 2012 , to October 23, 2015. Claimant

1 Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended , 43 P.S. §§751

- 918.10

. 2 Section 402(b) of the Law provides, in relevant part, that an employee is ineligible for unemployment benefits when her unemployment is due to “voluntar il y leaving work without cause of a necessitous and compelling natur e[.]” 43 P.S. §802(b).2

tendered her resignation on October 16, 2015, with an effective d a te of October 30,
2015. She applied for unemployment benefits. The UC Service Center granted her claim, and Employer appealed . The Referee conducted a hearing on January 26,
2016 , after which he reversed the UC Service Center’s decision

. Claimant appealed that decision, and on May 4, 2016, the Board issued an order remanding
the matter for the Referee to consider Claimant’s eligibil ity under Section 402(e) of the Law, 43 P.S. §802(e)

. 3 A remand hearing was held on June 2, 2016. Claimant appeared pro se , and Employer appeared with counsel.

The following facts are adduced from the testimony present ed at both hearings. Employer is a Pennsylvania chiropractic b usiness co

- owned by Thomas and Margaret Connelly, both of whom supervised Claimant

. Claimant testified that Mrs. Connelly subjected Claimant to verbal mistreat ment , which included yelling
and sometimes refus ing to speak to Cla imant

. Further, on multiple occasions, Mrs. Connelly would communicate with Claimant with notes rather than speaking to her directly

. For example, C laima nt testified about a note on the thermostat stating that no one except Mrs. Connelly could adjust the thermostat temperature ; previously , it was Claimant’s job to adjust the thermostat when appropriate

.

Claimant testified that when she spoke to the Connellys and requested an explanation for her mistreatment, she was informed that Claimant had done nothing wrong and was not being mistreated. Nothing changed. Accordingly, on October 16, 2015, Claimant tendered her resignation , effective October 30, 2015 , and Employer began looking for her replacement. On October 21, 2015, Claim ant asked for her job back, but her request was refused. She made the request again

3 Section 402(e) of the Law bars a claim for benefits where the claimant was discharged for willful misconduct. 43 P.S. § 8 02(e). That section is not at issue in this appeal.3

two days later , and it was refused again. Because Claimant’s services were no longer required, October 23, 2015, was her last day of work.

T he Con n ellys testified that they did not mistreat Claimant and always
treated her in a business

- like manner and no different than other employees. Further, the Connellys testified that they told Claimant on multiple occasions that there were no issues with her performance of her job duties

.

The Board found Emplo yer’s testimony credible and resolved all conflicts in the testimony in Employer’s favor

. The Board rejected Claimant’s
claims that she worked in a hostile work environment and held that Claimant was ineligible for benefits under Section 402(b) of the Law , 43 P.S. § 802(b), because
she did not attempt to preserve her employment before quitting. Claimant petitioned for this Court’s review.

On appeal, 4 Claimant raises three issues. First, Claimant argues that as a victim of mistreatment in the workplace, she had a necessitous and compelling reason to terminate her employment. Second, Claimant argues that the Referee failed to adequately assist her at the hearing

. Third, Claimant ar gues that the
Board did not review all of the evidence submitted in the case.

In a Section 402(b) action, the claimant bears the burden of proving that she voluntarily resigned for necessitous and compelling reasons. Danner v. Unemployment Comp ensation Bo ard of Review , 443 A.2d 1211, 1212 (Pa. Cmwlth. 1982). As part of her burden, a claimant must demonstrate that she addressed her concerns with her supervisor prior to quitting. Id. This Court has

4 Our review is to determine “ whether constitutional rig hts were violated, whether an error of law was committed and whether necessary findings of fact are sup ported by substantial evidence. ” First Federal Savings Bank v. Unemployment Compensation Board of Review , 957 A.2d 811, 814 n. 2 (Pa. Cmwlth. 2008) (citation omitted)

.4

defined “necessitous and compelling cause” as “a real and substantial pressure to terminate employment which would compel a reasonable person to do so.” Id.
Determin ing what constitutes a necessitous and compelling reason for resigning is a question of law subject to this Court’s review. Ann Kearney Astolfi D MD PC

. v. Unemployment Comp ensation B oard o f Review , 995 A.2d 1286, 1289 (Pa. Cmwlth. 2010).

Claimant first argues that Employer’s mistreatment of her provided her with a necessitous and compelling reason to resign. In considering such an argument, this C ourt has held:

Resentment of a reprimand, absent unjust accusations, prof ane language or abusive conduct, [] ; mere disappointment with wages, [] ; and personality conflicts, absent an i ntolerable working atmosphere, [], do not amount to necessitous and
com pelling causes.

Lynn v. Unemployment Comp ensation Board of Review , 427 A.2d 736, 737 (Pa. Cmwlth. 1981) (citations omitted)

. Racial slurs and excessive taunting are examples of the types of conditions that may constitute a necessitous and compelling reas on to voluntarily terminate employment. Taylor v. Unemployment Comp ensat io n Board o

f Review , 378 A.2d 829 (Pa. 1977) (holding that employee had necessitous and compelling reason to quit because employer repeatedly called him racially derogatory names ); Mercy Hosp ital of Pittsburgh v. Unemployment Compensation Board o

f Review , 654 A.2d 264, 266 (Pa. Cmwlth. 1995) (holding that employee had necessitous and compelling reason to quit after co

- workers repeatedly called him derogatory names such as “faggot,” and employer was given opportunity to fix problem).5 Here, Claimant failed to meet her burden of demonstrating that her alleged mistreatment was anything more than a personality conflict with her supervisors

. Claimant’s situation is analogous to that of th e claimant in Astolfi , 995 A.2d 1286. In Astolfi , the claimant worked in a small office, where the employees often argued with one another. When the c laimant expressed her
concerns about the work environment to her supervisor, she was told that she was

a cting like a child. The supervisor also repeatedly yelled at the claimant. This
C ourt held that this record did not give the claimant a necessitous and compelling cause to quit.

Here, as in Astolfi , Claimant has demonstrated that her work
environment was uncomfortable

. Claimant’s only evidence of mistreatment was her testimony that one supervisor yelled at her and sometimes refused to
communicate face to face

. Significantly , Claimant twice asked for her job back after she resigned , which suggests that Claimant’s work environment was not intolerable

. Because Claimant did not establish an intolerable work environment,
she failed to prove that she had a necessitous and compelling reason to quit.

Claimant next argues that the Referee failed to adequately a ssist her during the hearing

. Specifically, Claimant contends that the Referee did not allow her adequate time to review the record and did not aid her in develop ing relevant
evidence during the hearing.

When conducting a hearing with an unrepresented par ty, a referee is encouraged to “advise him as to h is rights, aid him in examining and cross

examining witnesses, and give him every assistance compatible with the impartial discharge of [ the referee’s ] official duties.” 34 Pa. Code § 101.21(a). This rule, however, does not require that the referee act as an advocate for an unrepresented6

party. Vann v. Unemployment Comp ensation B oard of Review , 494 A.2d 1081, 1085 (Pa. 1985). Although the referee must provide reasonable assistance to a pro

se litigant, “a ny layperson choosing to represent himself in a legal proceeding must, to some reasonable extent, assume the risk that his lack of expertise and legal training will prove his undoing.” Id. at 1086 (quoting Groch v. Unemployment Compensation Board of Revie w, 472 A.2d 286, 288 (Pa. Cmwlth. 1984))

.

Contrary to Claimant’s argument s o n appeal, the Referee assisted
C laimant in examining her witnesses throughout the hearing to ensure she had an opportunity to develop the facts of her case. Claimant’s contention that the
Referee was required to instruct her as to the relevancy of documents and other
evidence and assist her in responding to Employer’s objections assumes that the Referee’s role was to act as her advocate, which this Court has m ade clear is not
the case. Brennan v. Unemployment Compensation Board of Review , 487 A.2d 73 , 77 (Pa. Cmwlth. 1985) ( stati ng th at referee is not required to, and should not assume, the role of claimant’s advocate). In sum, Claimant’s second argument
lacks merit. Finally, Claimant argues that the Board did not review all of the
evidence submitted in the case. Claimant asserts that if the Board had reviewed the transcripts, it would have found procedural errors. Specifically, Claimant claims that: (1) the Referee was biased against her at the hearing; (2) neither she nor Employer receive d a copy of the Employer’s initial a ppeal from the UC Service
Center ’s notice of determination until after the first hearing; and (3) she should have received copies of her own separation information questionnaire, E mployer’s separation information questionnaire and the records of certain oral interviews.7 Even if this Court agreed that Claimant has identified procedural

errors, which it does n o t, she has not demonstrated ho w any of the alleged errors prejudiced her. It is axiomatic that a litigant is not entitled to a perfect hearing, but
rather a fair hearing. Commonwealth v. Wright , 961 A.2d 119, 135 (Pa. 2008) (holding that, even in the more stri n gent criminal context, a capital defendant is not entitled to a perfect trial). I f a c laimant is asserting a procedural error, she must establish prejudice in order to prevail. D.Z. v. Bethlehem Area School District , 2 A.3d 712, 719 (Pa

. Cmwlth

. 2010)

. In the instant case, Cl aimant did not allege any harm from any of the alleged errors. Moreover, Claimant was afforded not one but two hearings during which she explained, at length, the reasons for her separation from employment. Claimant had a full and fair opportunity to sho w that she had a necessitous and compelling reason to quit her job. Unfortunately she failed to carry her burden of proof.

For all these reasons, the order of the Board is affirmed.

_____________________________________ MARY HANNAH LEAVITT, President JudgeIN THE COMMONWEALTH COURT OF PENNSYLVANIA

Lexi S. Bowersox, :

Petitioner :

: v. : No. 1360 C.D. 2016

: Unemployment Compensation : Board of Review, :

Respondent :

O R D E R

AND NOW, this 16 th day of March , 2017, the order of the Unemployment Compensation Board of Review dated June 27, 2016, in the above

captioned matter is AFFIRMED.

_____________________________________ MARY HANNAH LEAVITT, President Judge