Nexus Quality LLC 

# Nexus Quality LLC



# Quality Manual

In Compliance with: 

# ISO 9001:2008

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 2 of 33Nexus Quality LLC 

## 6606 FM 1488 Suite 148-151 Magnolia, TX 77354

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## Introduction

Nexus Quality LLC developed and implemented a Quality Management System in order to document the company’s best business practices, better satisfy the requireme nts and expectations of its customers and improve the overall managemen t of the company. The Quality Management System of Nexus Quality LLC meets the requirements of the international standard ISO 9001:2008). This system addresses th e design, development, production, installation, and servicing of the company’s produc ts. The manual is divided into eight sections that correlate to the Quality Management System sections of ISO 9001:2008. Each section begins with a po licy statement expressing Nexus Quality LLC’s obligation to implement the basic requirements of the referenced Quality Management System section. Each policy state ment is followed by specific information pertaining to the procedures that describe the methods used to implement the necessary requirements. This manual describes the Qualit y Management System, delineates authorities, inter relationships and responsibilities of the personnel responsible for performing within the system. The manual also provides procedures, processes, systems with forms or references identified as needed for the effective planning, ope ration and control of all activities comprising the Quality Management System to ensure c ompliance to the necessary requirements of the standard. This manual is used internally to guide the company’s employees through the various requirements of the ISO standard that must be met and maintaine d in order to ensure customer satisfaction, continuous improvement and provide the n ecessary instructions that create an empowered work force. This manual is used externally to introduce our Quality Managem ent System to our customers and other external organizations or individuals. The manual is used to familiarize them with the controls that have been implemented a nd to assure them that the integrity of the Quality Management System is maintained an d focused on customer satisfaction and continuous improvement.



### President:

## Nexus Quality Quality Manual

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# Documentation Scheme



# I

II

I I I Level I Quality Manual (QM-001)

Level II Documented Procedures (P-xxx) (Referenced in the Quality Manual)

Level III Records & Forms (F-xxx-001)

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## Nexus Quality Quality Manual

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## Section 1: Scope
1.1 General The quality manual outlines the policies, procedures and requir ements of the Quality Management System. The system is structured to comply with the conditions set forth in the International Standard ISO 9001:2008



## 1.2 Application Nexus Quality LLC has determined that the following requirement s are not applicable to the operations at this site and are documented as exclusions :

 Design and Development- Nexus Quality LLC does not design or d evelop UAV systems or job parameters.

 Customer Property- Nexus Quality LLC does not take possession of any of the customers property.

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## Section 2: Normative Reference 2.0 Quality Management System References The following documents were used as reference during the prepa ration of the Quality Management System: ▪ ISO 9000-2005, Quality Management Systems - Vocabulary ▪ ISO 9001-2008, Quality Management Systems – Requirements ▪ ISO 9004-2009, Quality Management Systems – Guidelines for Pe rformance Improvements

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## Section 3: Definitions 3.0 Quality Management System Definitions This section is for definitions unique to Nexus Quality LLC. ▪ Customer owned property - Any t ype of instrumentation, access ories, manuals, or shipping containers that belong to a customer. ▪ Customer supplied product - Any type of service or material s upplied to be utilized in the manufacture, modification or repair of customer -owned property. ▪ Product – The end item result of meeting all contract terms a nd conditions. (eg: manufactured goods, merchandise, services etc.) ▪ Quality Records – Documentation of those activities wherein r ecords of said activities must be maintained will be specified in the procedur e or work instruction level documents, as applicable

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# Section 4: General Requirements

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## 4.1 General requirements Nexus Quality LLC has established, documented and implemented a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2008. The system is maintained and continually improved through the u se of the quality policy, quality objectives, audit results, analysis of data, co rrective and preventive action and management review. To design and implement the QMS Nexus Quality LLC has:

 Identified the processes needed for the QMS and their applicat ion throughout the organization and documented them on the Process Flow Diagra m at the end of this section of the Quality Manual

 Determined the sequence and interaction of these processes, an d illustrated them on the Process Flow Diagram

 Determined criteria and methods needed to ensure that the oper ation and control of the processes are effective, and documented them in quality plans, work instructions and the Measuring, Monitoring and Analysis Table

 Ensured the continuing availability of resources and informati on necessary to achieve planned results and continual improvement of these proc esses

 Established systems to monitor, measure and analyze these proc esses, and

 Established processes to identify and implement actions necess ary to achieve planned results and continual improvement of these proc esses

 Nexus Quality LLC manages these processed in accordance with the requirements of ISO 9001:2008.

 Where Nexus Quality LLC chooses to outsource any process that affects product conformity, Nexus Quality LLC ensures control over such processes. Control of such processes is identified with the QMS. 

## 4.2 Documentation Requirements

4.2.1 General The QMS documentation includes:

 A documented Quality Policy and Quality Objectives

 This Quality Manual

 Documented Procedures

 Documents identified as needed for the effective planning, ope ration and control of our processes, and

 Quality Records

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 12 of 33 4.2.2 Quality manual This Quality Manual has been prepared to describe Nexus Quality LLC’s QMS. The scope and permissible exclusions of the QMS are described in section one of this manual. Each section of the manual references documented QMS pr ocedures relating to the requirements outlined in that section. The Proc ess Flow Diagram at the end of section 4 provides a description of the interaction between the processes of the QMS system.
4.2.3 Control of documents All of the QMS documents are controlled according to the Docume nt Control Procedure P-423. This procedure defines the process for:

 Approving documents for adequacy prior to issue

 Reviewing and updating as necessary and re-approving documents

 Ensuring that changes and current revision status of documents are identified

 Ensuring that relevant versions of applicable documents are av ailable at points of use

 Ensuring that documents remain legible and readily identifiabl e

 Ensuring that documents of external origin are identified and their distribution controlled, and

 Preventing the unintended use of obsolete documents and to app ly suitable identification to them if they are retained for any purpose 4.2.4 Control of quality records Quality records are maintained to provide evidence of conformit y to requirements and of the effective operation of the QMS. The records are main tained according to the Control of Quality Records Procedure P-424. This procedure requires that quality records remain legible, readily identifiable and retrievable. T he procedure defines the controls needed for identification, storage, protection, retrie val, retention time and disposition of quality records.


## Related Procedures Manual section 4.2.3 P-423 Document Control Manual section 4.2.4 P-424 Control of Quality Records

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 13 of 33 Job Safety Process Flow

Plan for upcoming job verifying if available equipment is right for the job.

Check during PreFlight that all maintenance was performed and that all pre-flight checks are done. Actions completed to start a safe job

and document issues for lessons learned.

Do a proper maintenance check prior to leaving shop.

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# Section 5: Management Responsibility

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## 5.1 Management commitment Top management has been actively involved in implementing the quality management system (QMS). It has provided the vision and strateg ic direction for the growth of the QMS, and established quality objectives and the q uality policy. To continue to provide leadership and show commitment to the im provement of the QMS, management will do the following.

 Communicate the importance of meeting customer, statutory, and regulatory requirements.

 Establish quality objectives

 Establish the quality policy

.

 Conduct quarterly management reviews.

 Ensure the availability of resources. Additional management responsibilities are detailed in the proc edure P-500 for Management Responsibility.


## 5.2 Customer focus Our company strives to identify current and future customer needs, to meet customer requirements and exceed customer expectations. Top management ensures that customer requirements are understood and met, by requiring compliance with documented customer communication procedures. Customer requirements are determined, converted into internal r equirements, and communicated to the appropriate people in our organization. Add itional details are provided in manual section 7.2. 

## 5.3 Quality policy Top management ensures that the quality policy is communicated to all employees. It is included in new employee training and training on the QMS . It is posted in prominent places throughout the facility to maintain high stand ards within our organization. Management reviews the quality policy at each management review meeting to determine the policy’s continuing suitability for our organizat ion. The Quality Policy is documented on A-500-001, Quality Policy.

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## 5.4 Planning
5.4.1 Quality objectives Quality objectives are established to support our organization’s efforts in achieving our quality policy and reviewed annually for suitability. Objec tives have been established for the following:

 Nobody Gets Hurt

 Highest Standards of Integrity

 Manage Risks to an Acceptable Level

 Deliver on Commitments 5.4.2 Quality management system planning The quality system has been planned and implemented to meet our quality objectives and the requirements of 4.1 of the ISO 9001 standard . Quality planning takes place as changes that affect the quality system are plann ed and implemented to meet the requirements for planning of product realization pr ocesses procedure P-710 and customer related processes (7.2). 

## 5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority An organizational chart has been established to show the interr elation of personnel in the organization. Job descriptions define the responsibiliti es and authorities of each of the positions on the organizational chart. Job descript ions and the organizational chart are review ed and approved by top managemen t for adequacy. These documents are available throughout the organization to he lp employees understand responsibilities and authorities. 5.5.2 Management representative The representative has been appointed by top management as management representative. As management representative, they have the fo llowing responsibility and authority:

 Ensure that processes needed for the quality management system are established and implemented.

 Report to top management on the performance of the quality man agement system, and note needed improvements.

 Promote awareness of customer requirements throughout the orga nization.

 Act as a liaison with external parties such as customers or au ditors on matters relating to the QMS.

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 17 of 33 5.5.3 Internal communication Processes are established for communication within the organiza tion. Methods of communicating the effectiveness of the QMS include department and management meetings, management review, circulation of minutes of management review meetings, Internal Audit Closing meetings, and other routine business communication. 

## 5.6 Management review

5.6.1 General Top management reviews the QMS quarterly at management review meetings. This review assesses the continuing QMS suitability, adequacy and ef fectiveness, identifying opportunities for improvement and needed changes. R ecords are maintained for each management review meeting. 5.6.2 Review input Assessment of the QMS is based on a review of information input s to management review. These inputs include the following:

 Results of audits

 Customer feedback

 Process performance and product conformity

 Company level quality data

 Status of preventive and corrective actions

 Follow-up actions from previous management reviews

 Planned changes that could affect the quality management syste m

 Recommendations for improvement 5.6.3 Review output During these review meetings, management will identify appropri ate actions to be taken regarding the following issues:

 Improvement of the effectiveness of the quality management sys tem and its processes

 Improvement of product related to customer requirements

 Resource needs Responsibilities for required actions are assigned to members o f the management review team. Any decisions made during the meeting, assigned a ctions, and their due dates are recorded in the minutes of management review.

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## Related Procedures/Systems: Manual section 5.0 P-500 Management Responsibility Manual section 7.1 P-710 Planning of Product Realization Proces ses Manual section 7.2 -- Customer Related Processes

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# Section 6:

Resource Management

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## 6.1 Provision of resources Nexus Quality LLC has implemented a Quality M anagement System that complies with the ISO 9000: 2008 standard. This implementation was achie ved with management commitment and with sufficient resources for the imp lementation. To effectively maintain and conti nually improve the system, manage ment determines and provides necessary resources.


## 6.2 Human resources

6.2.1 General To ensure competence of our personnel, job descriptions have be en prepared identifying the qualifications required for each position that affects product quality. Qualifications include requirements for education, skills and e xperience. Appropriate qualifications, along with required training, provide the compe tence required for each position. 6.2.2 Competence, awareness and training Qualifications are reviewed upon hire, when an employee changes positions or the requirements for a position change. Human resources maintain records of employee qualifications

. If any differences between the employee’s qualifications and th e requirements for the job are found, training or other action is taken to provide the employee with the necessary competence for the job. The results are then evaluated to determine if they were effective. Training and evaluation ar e conducted according to the Training procedure P-622. All employees are trained on the relevance and importance of th eir activities and how they contribute to the achievement of the quality objectives.


## 6.3 Infrastructure To meet quality objectives and product requirements Nexus Quality LLC has determined the infrastructure needed and established a system t o provide the infrastructure has been provided, and includes buildings, works pace, utilities, process equipment and supporting services. As new infrastructure requirements arise, they will be documented in quality plans. Existing infrastructure is maintained to ensure product conform ity. Maintenance requirements are documented in:

 Preventive maintenance plans and systems forms, F-630-001 equi pment problem report, and F-630-002 equipment maintenance record.

 Proper tools for maintenance

 Climate controlled facility to store equipment

 Inventory of available spare parts

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## 6.4 Work Environment A work environment suitable for achieving product conformance i s maintained. Requirements are determined during quality planning and documen ted in the quality plan. The work environment is managed for continuing suitabilit y. Data from the quality system is evaluated to determine if the work environmen t is sufficient for achieving product conformance, or if preventive or corrective a ction related to the work environment is required.


## Related Documents Manual section 6.2.2 P-622 Competence, Awareness and Training Manual section 6.3 F-630-001 Equipment problem report F- 630-002 Equipment maintenance record

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# Section 7: Product Realization

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## 7.1 Planning of product realization Quality planning is required before new products or processes a re implemented. The quality planning may take place as a design project, or accordi ng to the Planning of Product Realization procedure P-710. During this planning, management or assigned personnel identify:

 The quality objectives and requirements for the product,

 Processes, documentation and resources required

 Verification, validation, monitoring, inspection and test requ irements, and

 Criteria for product acceptance The output of quality planning includes documented quality plan s, processes, procedures and design outputs. The Process Flow Diagram A-710-010 included at the end of secti on 4 provides a description of the interaction between the processes of the QMS system. 

## 7.2 Customer-related processes
7.2.1 Determination of requirements related to the product Nexus Quality LLC determines customer requirements before accep tance of an order. Customer requirements include those:

 Requested by the customer

 Required for delivery and post-delivery activities

 Not stated by the customer but necessary for specified use or known and intended use

 Statutory and regulatory requirements applicable to the produc t

 Additional requirements determined by Nexus Quality LLC Customer requirements are determined according to the system f or customer related processes. 7.2.2 Review of requirements related to the product Nexus Quality LLC has a process in place for the review of requirements related to the product. The review is conducted before the order is accept ed. The process ensures that:

 Job requirements are defined

 Contract or job requirements differing from those previously e xpressed are resolved

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 24 of 33  Nexus Quality LLC has the ability to meet the defined requirements

 Records are maintained showing the results of the review and a ny actions arising from the review

 Where a customer does not provide a documented statement of re quirement, the customer requirements are confirmed before acceptance

 When job requirements are changed, Nexus Quality LLC communicates changes to relevant personnel and amends relevant documents

7.2.3 Customer communication Nexus Quality LLC has implemented an effective system for communicating with customers in relation to:

 Product Information

 Enquiries, contracts and order handling, including amendments

 Customer Feedback, including customer complaints The whole of the customer related processes are determined acco rding to the system for customer related processes with the use of the system for order database, and systems forms and documents for customer inquiry, customer order forms, and customer feedback spreadsheets and form F-720-001 for customer requirements asses sment. 

## 7.3 Design and Development (Exclusion) 7.4 Purchasing
7.4.1 Purchasing process A documented procedure P-740 is followed to ensure that purchased product conforms to the specified purchase requirements. The procedure outlines the extent of control required for suppliers. Suppliers are evaluated and selected based on their ability to supply product in accordance with requirements as ou tlined in the procedure. Criteria for selection, evaluation and re-evaluation are documented in the procedure. Records of the evaluation and any necessary actions are maintained as quality records. 7.4.2 Purchasing information Purchasing information describes the product to be purchased, i ncluding where appropriate:

 Requirements for approval of product, processes and equipment

 Requirements for qualification of personnel

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 25 of 33  Quality management system requirements The purchasing documents are reviewed to ensure the adequacy of requirements before orders are placed with the supplier. 7.4.3 Verification of purchased product The Purchasing procedure P-740 describes the process used to verify that purchased product meets specified purchase requirements. If Nexus Quality LLC or the customer will perform verification at the supplier’s premis es, the verification arrangements and method of product release are documented in th e purchasing information.


## 7.5 Production and Service Provision
7.5.1 Control of production and service provision Nexus Quality LLC plans and carries out production and service provision under controlled conditions according to an established system. Proce ss control is achieved with the use of the form F-824-001 for product realiza tion monitoring, measuring and analysis table. Controlled conditions include, as applicable:

 The availability of information that describes the characteris tics of the product

 The availability of work instructions

 The use of suitable equipment

 The availability and use of monitoring and measuring devices

 The implementation of monitoring and measurement

 The implementation of release, delivery and post-delivery acti vities
7.5.2 Validation of processes for production and service provis ion Nexus Quality LLC validates any processes for production and service provision where the resulting output cannot be verified by subsequent mon itoring or measurement. This includes any processes where deficiencies bec ome apparent only after the product is in use or the service has been delive red. Validation demonstrates the ability of these processes to achieve planned results. Nexus Quality LLC has documented the process for validation including:

 Defined criteria for review and approval of the processes

 Approval of equipment and qualification of personnel

 Use of specific methods and procedures

 Requirements for records

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 26 of 33  Revalidation On-going validation is carried with the use of a typical worksheet, F-752-001 for example of paint operation. 7.5.3 Identification and traceability Nexus Quality LLC identifies the product throughout product realization accordin g to the Identification and Traceability system. With the systems fo rms for identification numbers (serial numbers or Nexus Quality LLC specific numbers N Q001) Nexus Quality LLC controls and records the unique identification of the product where ever traceability is a specified requirement with form F-753-001 for product traceability serial number log 7.5.4 Customer property (Exclusion)
7.5.5 Preservation of product (UAV maintenance at Shop) Nexus Quality LLC preserves the conformity of product during internal processing and delivery to the intended destination with a preservation sy stem that includes identification, handling, packaging, storage, storage and good protection practices the system is supported with adequate material handling equipme nt, inventory reports, storage inspection with form F-755-001 and packing sli ps. Preservation also applies to the constituent parts of a product. 

## 7.6 Control of monitoring and measuring equipment Nexus Quality LLC has determined the monitoring and measurement to be undertaken and the monitoring and measuring equipment needed to provide evidence of conformity of product to determined requirements. A documented procedure P-760 outlines the process used to ensure that monitoring and measurement to be carried out are carried out in a manner that is consistent with the monitoring and measurement requirements. Where necessary to ensure valid results, measuring equipment is :

 Calibrated or verified at specified intervals, or prior to use , against measurement standards traceable to international or national measurement st andards

 Adjusted or re-adjusted as necessary;

 Identified to enable the calibration status to be determined;

 Safeguarded from adjustments that would invalidate the measure ment result;

 Protected from damage and deterioration during handling, maint enance and storage. In addition, Quality Control assesses and records the validity of the previous measuring results when the equipment is found not to conform to requirements.

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 27 of 33 Nexus Quality LLC takes appropriate action on the equipment and any product affected. Records of the results of calibration and verificatio n are maintained When used in the monitoring and measurement of specified requir ements, the ability of computer software to satisfy the intended application is con firmed. This shall be undertaken prior to initial use and reconfirmed as necessary.


## Related Documents Manual section 7.1 P-710 Planning of Product Realization Proce sses A- 710-010 Process flow diagram Manual section 7.2 -- Systems forms and documents for custom er -- i nquiry, customer order forms, and customer -- f eedback spreadsheets. F- 720-001 Customer requirements assessment memo Manual section 7.3 P-730 Design and Development Manual section 7.4 P-740 Purchasing Manual section 7.5 F-824-001 Product realization monitoring, m easuring and analysis table F- 752-001 Example of paint operation validation worksheet F- 753-001 Product traceability serial number log F- 754-001 Customer property control log F- 755-001 Packing slip Manual section 7.6 P-760 Control of Monitoring and Measuring E quipment

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# Section 8: Measurement, Analysis and Improvement

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## 8.1 General Nexus Quality LLC has plans and implements the monitoring, measurement, analysis and improvement processes as needed

 To demonstrate conformity of the product,

 To ensure conformity of the quality management system, and

 To continually improve the effectiveness of the quality manage ment system. These processes are identified in documented procedures and inc lude determination of applicable methods, including statistical techniques, and th e extent of their use. 

## 8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction As one of the measurements of the performance of the quality ma nagement system, Nexus Quality LLC monitors information relating to customer perception as to whether the organization has fulfilled customer requirements. T he method for obtaining and using this information is identified in the Manag ement Responsibility procedure P-500 and in the Customer Related Processes, manual section 7.2. The form F-821-001 for customer satisfaction surveys and analysis of results is used to obtain the data.
8.2.2 Internal Audit Nexus Quality LLC conducts internal audits at planned intervals to determine whether the quality management system

 Conforms to the planned arrangements (see 7.1), to the require ments of this International Standard and to the quality management system req uirements established by the organization

 Is effectively implemented and maintained. An audit program has been designed and implemented and identifi es an audit schedule based on the importance of the areas to be audited, as well as the results of previous audits. The audit criteria, scope, frequency, metho ds, responsibilities and requirements for planning and conducting audits, and for report ing and maintaining results, are defined and documented in the Internal Audit proce dure P-822. The management responsible for the area being audited is respon sible for ensuring that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow- up activities include the verification of the actions taken and the reporting of veri fication results.

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 30 of 33 8.2.3 Monitoring and measurement of processes Nexus Quality LLC applies suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These m ethods demonstrate the ability of the processes to achieve planned res ults. When planned results are not achieved, correction and corrective action is t aken, as appropriate, to ensure conformity of the product. The process for identifying a nd carrying out the required monitoring and measuring of processes is documented in the Monitoring, Measuring and Analysis of Product Realization Processes P-824 and Management Responsibility procedures P-500. 8.2.4 Monitoring and measurement of product Nexus Quality LLC monitors and measures the characteristics of the product to ve rify that product requirements are fulfilled. This is carried out at appropriate stages of the product realization process identified in Monitoring, Measuring and Analysis of Product Realization Processes P-824. Evidence of conformity with the acceptance criteria is maintain ed. Records indicate the person authorizing release of product. Product release and service delivery does not proceed until all the planned arrangements have been satisf actorily completed, unless otherwise approved by a relevant authority, and where ap plicable by the customer. 

## 8.3 Control of Nonconforming Product Nexus Quality LLC ensures that product which does not conform to product requirements is identified and controlled to prevent its uninte nded use or delivery. The controls and related responsibilities and authorities for d ealing with nonconforming product are defined in the Control of Nonconformi ng Product procedure P-830. 

## 8.4 Analysis of Data Nexus Quality LLC determines, collects and analyses appropriate data to demonstrate the suitability and effectiveness of the quality ma nagement system and to evaluate where continual improvement of the quality manageme nt system can be made. The process for determining, collecting and analyzing thi s data is defined in the Management Responsibility procedure P-500. Appropriate data includes data generated as a result of monitor ing and measurement and from other relevant sources including statistical techniques if applicable . The form F-841-001 for root cause analysis action plan is used to i dentify opportunities for improvements. The analysis of data provides information relating to

 Customer satisfaction

 Conformance to product requirements

## Nexus Quality Quality Manual

_______________________________________________________________________ QM-001-2015-M Rev-A Page 31 of 33  Characteristics and trends of processes and products including opportunities for preventive action

 Suppliers 

## 8.5 Improvement
8.5.1 Continual improvement Nexus Quality LLC continually improves the effectiveness of the quality manageme nt system through the use of the quality policy, quality objective s, audit results, analysis of data, corrective and prevent ive actions and management revie w.
8.5.2 Corrective action Nexus Quality LLC takes action to eliminate the cause of nonconformities in orde r to prevent recurrence. Corrective actions are appropriate to the e ffects of the nonconformities encountered. A documented procedure P-852 defines requirements for

 Reviewing nonconformities (including customer complaints),

 Determining the causes of nonconformities,

 Evaluating the need for action to ensure that nonconformities do not recur,

 Determining and implementing action needed,

 Records of the results of action taken (see 4.2.4), and

 Reviewing the effectiveness of the corrective action taken.

8.5.3 Preventive action Nexus Quality LLC determines action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventiv e actions are appropriate to the effects of the potential problems. A documented procedure P-853 defines requirements for:

 Determining potential nonconformities and their causes

 Evaluating the need for action to prevent occurrence of noncon formities

 Determining and implementing action needed

 Records of results of action taken

 Reviewing the effectiveness of the preventive action taken

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## Related Documents Manual section 8.2.1 P-500 Management Responsibility F-821-001 Customer satisfaction surveys and analysis Manual section 8.2.2 P-822 Internal audit Manual section 8.2.3 P-824 Monitoring and Measuring of Product and Realization Processes Manual section 8.3 P-830 Control of Nonconforming Product Manual section 8.4 F-841-001 Root cause analysis action plan Manual section 8.5.2 P-852 Corrective Action Manual section 8.5.3 P-853 Preventive Action

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## QUALITY SYSTEM MANUAL REVISIONS

REV. SECTION SUB-SEC. PARA. CHANGE REQUEST # DATE AUTHORIZED BY A All New Manual Joey Johnston