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[Federal Register Volume 79, Number 103 (Thursday, May 29, 2014)]
[Notices]
[Page 30825]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-12412]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2014-0011]

Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is proposing a new 
information collection titled: ``Telephone Survey Exploring Consumer 
Awareness of and Perceptions Regarding Dispute Resolution Provisions in 
Credit card Agreements.''

DATES: Written comments are encouraged and must be received on or 
before June 30, 2014 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted by fax or email and those 
submitted after the comment period will not be accepted. In general, 
all comments received will be posted without change to regulations.gov, 
including any personal information provided. Sensitive personal 
information, such as account numbers or social security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link is active on the day following publication of this notice). 
Requests for additional information should be directed to the Consumer 
Financial Protection Bureau, (Attention: PRA Office), 1700 G Street 
NW., Washington, DC 20552, (202) 435-9575, or email: PRA@cfpb.gov. 
Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Telephone Survey Exploring Consumer Awareness 
of and Perceptions Regarding Dispute Resolution Provisions in Credit 
card Agreements.
    OMB Control Number: 3170-XXXX.
    Type of Review: New Collection (Request for a new OMB Control 
Number).
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 1,000.
    Estimated Total Annual Burden Hours: 170.
    Abstract: The Bureau seeks approval from the Office of Management 
and Budget (``OMB'') to conduct a national telephone survey of 1,000 
credit card holders as part of its study of mandatory pre-dispute 
arbitration agreements, which is required under Section 1028(a) of the 
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 
111-203, Title XIV (``Dodd Frank Act''). The survey will explore (a) 
the role of dispute resolution provisions in consumer card acquisition 
decisions and (b) consumers' default assumptions (meaning consumers' 
awareness, understanding, or knowledge without supplementation from 
external sources) regarding their dispute resolution rights vis-
[agrave]-vis their credit card issuers, including their awareness of 
their ability, where applicable, to opt-out of mandatory pre-dispute 
arbitration agreements. The survey will not gather data regarding 
respondents' post-fact satisfaction with arbitration or litigation 
proceedings, given the difficulty in finding consumers that have had 
personal experience with both forums.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on June 7, 2013, 78 FR 34352. Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the Bureau, 
including whether the information will have practical utility; (b) The 
accuracy of the Bureau's estimate of the burden of the collection of 
information, including the validity of the methods and the assumptions 
used; (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for Office of Management and 
Budget (OMB) approval. All comments will become a matter of public 
record.

    Dated: May 21, 2014.
Ashwin Vasan,
Chief Information Officer, Bureau of Consumer Financial Protection.
[FR Doc. 2014-12412 Filed 5-28-14; 8:45 am]
BILLING CODE 4810-25-P
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