Equal Employment Opportunity Commission (EEOC)

EEOC Public Portal User’s Guide

Vol 8 – Manage Case Information

May 7, 2019
Table of Contents

Table of Contents .....................................................................................................i

Introduction to the EEOC Public Portal....................................................................1

Chapter 1 Displaying Information About Your Case.............................................2

1.1 My Case Page...............................................................................................2

Chapter 2 Manage Representatives .....................................................................4

2.1 Add a Representative ....................................................................................4

2.2 Update/Delete a Representative .....................................................................5

Chapter 3 Manage Contact Information...............................................................6

Chapter 4 Submit and Receive Documents ..........................................................8

4.1 Submit Documents to the EEOC/Agency ..........................................................8

4.2 View/Download Documents .......................................................................... 10

Figures

Figure 1 – My Cases Listing (Hearings/Appeals) .............................................................2

Figure 2 – My Case Page .............................................................................................3

Tables

Table 1 – Document Information Displayed on the Portal .............................................. 10
EEOC Public Portal User’s Guide – Vol 8 Page 1

Introduction to the EEOC Public Portal

The EEOC Public Portal is a secure, web-based application developed for individuals to interact 

with the EEOC regarding a complaint of employment discrimination. Using the EEOC Public 

Portal, you may file a complaint against an employer in the Private Sector (i.e. Business or 

non-profit) or a State or Local Government Agency. If you work or worked for the U.S. Federal 

Government as an employee or a contractor, or applied to work for the Federal Government, 

you may request a hearing with or appeal a decision to the EEOC regarding your formal EEO 

complaint. The EEOC Public Portal is the primary point of communication between you and 

the EEOC. 

About the User’s Guide

The EEOC Public Portal User’s Guide (“User’s Guide”) provides comprehensive guidance for 

using the EEOC Public Portal’s features and functions. The User’s Guide is published as 

individual documents, each of which covers a particular feature or related features of the 

EEOC Public Portal. 

The following EEOC Public Portal User’s Guide documents are available; the highlighted 

Document Name is the one you’re reading right now:

❖ Vol 1 – Getting Started (learn about logging into the EEOC Public Portal, the Portal 

structure, and other basic information)

❖ Vol 2 – Submit an Online Inquiry to the EEOC 

❖ Vol 3 – Post-Inquiry Tasks (learn about scheduling an interview with the EEOC, 

entering Supplemental Information, filing a Charge of Discrimination)

❖ Vol 4 – Post-Charge Tasks (learn how to check the status of your case, respond to an 

Invitation to Mediate, request/respond to a Respondent’s Position Statement) 

❖ Vol 5 – Charge Closure (learn what happens during the conclusion of an 

investigation/conciliation/closure and about your right to sue)

❖ Vol 6 – Hearings with the EEOC

❖ Vol 7 – Appealing Federal Agency Decisions to the EEOC 

❖ Vol 8 – Manage Your Case/Charge Information (learn how to display information 

about your case, enter/update your personal information, add Representatives, and 

submit/receive documents associated with your case)
EEOC Public Portal User’s Guide – Vol 8 Page 2

Chapter 1 Displaying Information About Your Case

After you, as a federal sector employee, applicant, or contractor, have requested a hearing 

or filed an appeal with the EEOC, you can click on My Cases on the EEOC Public Portal to 

view the case information and associated documents. If you have more than one case filed 

with the EEOC, the My Cases Listing will display (Figure 1). This screen displays a list of all 

the cases (hearings, appeals) you have filed with the EEOC and their status. If you have only 

one hearing or appeal you will be taken directly to the My Case page when you click on My 

Cases on the Portal’s home page.

The My Cases Listing is sorted by submission date, with newest cases listed first. If you 

have a large number of cases, use the page navigation buttons ( ) to move 

between pages. Select the case you wish to view by clicking on the Case Number; this will 

display the My Case page. 

Figure 1 – My Cases Listing (Hearings/Appeals)

The case status column displays as follows:

• For hearings requests, the status will be Open or Closed.

• For appeals, the status will be one of the following:

o Appeal Received – Indicates the appeal request has been received by the 

EEOC.

o Complaint File Received – Indicates the EEOC has received the complaint file 

from the agency.

o Complaint File Not Received – Indicates the EEOC has not received the 

complaint file from the agency.

o Appeal Being Processed – Indicates the EEOC is working on the appeal.

o Appeal Closed/Issued – Indicates the EEOC has issued a decision and closed 

the appeal.

1.1 My Case Page

If you have requested a hearing or filed an appeal, the My Case page will appear as shown 

in Figure 2 below (the page shown is for an appeal request, but for a hearing the page is 

identical). The page is divided into three sections: My Case, My Representatives, and My 
EEOC Public Portal User’s Guide – Vol 8 Page 3

Documents. Descriptions of the numbered items follow Figure 2. (NOTE: Numbers are not 

actually seen on the screen.)

Figure 2 – My Case Page

 My Case. This section displays the general information about your 

hearing/appeal and allows you to update your contact information and/or add 

representative information. (Chapter 2 & Chapter 3)

 My Representatives. This section displays a table of the (legal or non-legal)

representatives you have entered. You may view/update/delete 

representatives here. If you have not entered any representatives, the My 

Representatives section will not display. (Chapter 2)

 My Documents. This section displays the documents associated with your 

hearing/appeal that you have sent, the agency has uploaded, or that the EEOC 

has sent to you (e.g. Report of Investigation, Preliminary Acknowledgement 

Notice). You may view, download, and/or submit documents here. (Chapter 4)
EEOC Public Portal User’s Guide – Vol 8 Page 4

Chapter 2 Manage Representatives

If you have an attorney or another person representing you before the EEOC, you may enter 

information about the person who represents you on the My Case page. (For the examples

in this chapter, information for a hearing is shown but the process for appeals is identical.)

➢ Tip! You may enter multiple representatives. The representatives you enter will be listed in the table 

in the My Representatives section on the My Case page.

2.1 Add a Representative

To add a representative, perform the following steps:

Step 1. On the My Case page, click the Add Representative button.

Step 2. The Representative Information page displays. Indicate if the person who 

represents you is an attorney by clicking on either the Yes or No button.

Step 3. Enter the information for the representative.

➢ Tip! When the Zip Code is entered, the city and state fields are automatically populated.
EEOC Public Portal User’s Guide – Vol 8 Page 5

Step 4. Click on the Save button. Click on the Back button to return to the My Case page.

Step 5. The representative you identified will be sent an email to confirm that he/she will 

be representing you.

Step 6. If the EEOC does not receive confirmation from the representative after 10 days, 

you may confirm by uploading a Notice of Representative signed by your 

representative, or you may designate a different representative.

2.2 Update/Delete a Representative

To update the information for or delete a representative, perform the following steps:

Step 1. Click on the View/Update button beside the representative’s name in the My 

Representatives table (shown below).

Step 2. When the Representative Information page displays, make any necessary

changes and click on the Save button.

Step 3. If you need to delete a representative, click on the Delete button. When the 

confirmation prompt displays, click on the Yes button to delete.

Step 4. Click on the Back button to return to the My Case page.
EEOC Public Portal User’s Guide – Vol 8 Page 6

Chapter 3 Manage Contact Information

Please remember that it is your responsibility to ensure that the EEOC has your current 

address and contact information. On the My Case page, you can update your contact 

information (name, address, phone number, etc.). This allows you to keep the EEOC informed 

in the event you have moved, or changed your phone number or email address. (For the 

example in this chapter, information for a hearing is shown but the process for appeals is 

identical.)

➢ Tip! You cannot change your email address using the Update My Information button on the 

My Case page for a specific case. You must use the Update Account page as described in 

EEOC Public Portal User’s Guide - Volume 1 – Getting Started. 

To update your contact information, perform the following steps:

Step 1. On the My Case page, click on the Update My Information button.

Step 2. On the Complainant Information page, your current contact information is 

displayed (initially you will see the information you entered when submitting your 

request). Make any needed changes. 
EEOC Public Portal User’s Guide – Vol 8 Page 7

Step 3. Click on the Save button. Click on the Back button to return to the My Case page.

Step 4. Click on Update My Information at any time to view/update the information.
EEOC Public Portal User’s Guide – Vol 8 Page 8

Chapter 4 Submit and Receive Documents

4.1 Submit Documents to the EEOC/Agency

In the My Documents section of the My Case page, you may upload documents supporting 

your hearing or appeal. When you upload documents in the Portal, they will be available for 

you, the EEOC and the agency to read. Once you have uploaded a document, you can open 

or save it. An uploaded document cannot be deleted. 

To upload a document, perform the following steps (for this example, uploading a document 

for an appeal is shown but the process for hearings is identical):

Step 1. On the My Case page, click on the Upload button.

Step 2. The Upload Document window displays.

Step 3. Select the Type of Document from the drop-down list.
EEOC Public Portal User’s Guide – Vol 8 Page 9

Step 4. Select the file to upload by clicking on the Attach Document button. 

Navigate to the file in the Choose File to Upload window and click on OK.

Step 5. Click on the Upload button in the Upload Document window.

Step 6. The document you uploaded is displayed at the top of the My Documents list 

(documents are listed by Added On date, in reverse chronological order, with the 

most recently uploaded documents listed first).
EEOC Public Portal User’s Guide – Vol 8 Page 10

4.2 View/Download Documents

In the My Documents section of the My Case page, you will see a list of the documents 

associated with your case that you have sent to the EEOC and those that the EEOC has sent 

to you. You may download a copy of a document to view it at any time. You may also save 

the document to your computer. 

The information displayed for each document in the My Documents list is shown in Table 1

below.

Table 1 – Document Information Displayed on the Portal

Column Name Description

Name The name of the document. Identical to the document’s file name minus 

the file extension.

Type The document type (e.g. “Complainant Appeal Brief”).

Added On The date the document was uploaded.

Added By The person who uploaded the document:

• “EEOC” if uploaded by the EEOC

• “Complainant” if uploaded by the complainant.

• “Respondent” if uploaded by the respondent

To download a document, perform the following steps:

Step 1. On the My Case page, in the My Documents section, locate in the list of 

documents the one you want to download and click on the Name to start 

downloading it.

Step 2. The document will be downloaded. Choose to open it, or save the file to your 

computer or a shared drive, as shown below:

If you choose to save it, you will be asked to select a location on your computer 

where you want it saved. (You may also rename the document if you choose to 

save it.)

Be sure to save all documents related to your hearing, or appeal, including Email 

correspondence.