# ZUCKERT SCOUTT 6-RASENBERGER, L.L.P. ATTORNEYS AT LAW BaB Seventeenth Street. NWWashineton. DC 

### zoootJ-:n09 Telephone

MALCOLM L.BENGE 

### June 25, 2013

BY E-File
. Docket Section U.S. Department ofTransportation 1200 New Jersey Avenue, S.E. Washington, D.C. 20590

Re: Doc!{et OST-98-3304 PrivatAir GmbH Aviation Disaster Family Assistance Plan.
Ladies and Gentlemen: Pursuant to the requirements ofthe Department ofTransportation, PrivatAir GmbH hereby submits anupdated Aviation Disaster Family Assistance Plan, replacing the plan submitted tothe Department on March 3, 2004.

Respectfully submitted,

Attomeys for. PrivatAir SA
cc: Mr. Erik Grosof National Transportation Safety Board

### PRIVATAIRAVIATION DISASTER FAMILY ASSISTANCE PLAN AND PASSENGER MANIFEST INFORMATION MANAGEMENT PLAN
This Family Assistance Pian is submitted in compliance with the Foreign Air Carrier Family Support Act of 1997, with "AIR-21" and with Vision 100-Century ofAviation Reauthorization Act. This plan represents the general policy and organized procedures of PrivatAir SA and of PrivatAir GmbH with respect to victims and family of victims after an aviation accident in US territory involving a flight of PrivatAir to best meet their needs as outlined in the documentation mentioned above.
PrivatAir's plan to assist those affected by an aviation disaster is part of a larger organized effort, which includes the National Transportation Safety Board and many other government agencies to provide the highest level of support to survivors and family members.
The following processes and procedures are in place in view of

• Passenger Inquiry Center

• Passenger Manifest

• Next of kin notification

• Airline Family Assistance Plan (including monuments, damage to property and NTSB hearings)
1. After an aviation disaster involving a PrivatAir aircraft, PrivatAir will publicize a reliable, tollfree telephone number, and will provide staff to handle calls from the families of. the passengers. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide services in support of Call Center requirements. a) PrivatAir will immediately notify the Kenyon Call Center when an. accident has occurred. b) The Kenyon Call Center will activate a toll-free telephone number (which has been reserved and is ready for activation) that has been designated specifically for public inquiries regarding the aCcident. c) Upon activation, the Kenyon Call Center will:

1) Advise call center personnel that the toll-free number has been activated and to prepare to begin answering telephone calls.
. 2) Advise PrivatAir the toll-free number has been activated and is ready for publication to the media. 2. PrivatAir will notify the families of the passengers prior to any public notice of the names of the

passengers, either by utilizing the services of the organization designated for the accident under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals under Vision 100- Century of Aviation Reauthorization Act (P.L. 108-176, 117 Stat. 2490). PrivatAir has contracted with Kenyon Internationai Emergency Services, Inc. to provide services in support of notification requirements. a) As each name on the manifest is verified, the passenger's name will beassigned to a trained team member who is responsible for notifying the family.

### b) Sources of information team members may use to obtain family member contact information include: 1) Travel agencyphonenumbers 2) Inboundphonecalls 3) Passportinformation 3. PrivatAirwill provide notificationto thefamilyof a passengerassoon as PrivatAirhasverified that the passengerwas aboard the aircraft (whether or not the names of all the passengers havebeenverified) andtotheextent practicablein person. 4. PrivatAir will provide to the Office of Transportation DisasterAssistance designated for the accident under 49 U.S.C. Section 1136(a)(1) and to the organization designated for the accident under49 U.S.C.Section 1136(a)(2),immediately upon request,a list (which is based on the best available information at the time of the request) of the namesofthe passengers aboard the aircraft (whether or not such names have been verified), and will periodically updatethe list.This listwill also be marked"Notfor Public Release." 5. PrivatAirwill consultwith thefamily ofeach passenger regardingthe dispositionofall remains and personal effects of the passengerwithin the control of PrivatAir. PrivatAirhas contracted with Kenyon International Emergency Services, Inc. to provide services in support of all human remainsand personaleffects issues. 6. If requested by the family of a passenger, PrivatAir will' return any possession of the passenger,within the controlof PrivatAir,tothefamily unlessthe possessionisneededforthe accident investigation or any criminal investigation. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide services in support of all personal effects. issues. 7. PrivatAirwill retain any unclaimed possessionof a passenger, within the control of PrivatAir, for at least 18 months. PrivatAir has contracted with Kenyon International Emergency Services, Inc.to provideservices in supportofall personaleffects issues. 8. PrivatAirwill consultwiththe family of each passengerabout construction by PrivatAirof any monumenttothe passengers, includinganyinscriptionon the monument. 9. The treatment of families of non-revenue passengers (and any other victim of the accident) will bethe same asthetreatmentofthefamiliesof revenuepassengers. 10. PrivatAirwillworkwith anyorganizationdesignated under49 U.S.C.Section 1136(a)(2)on an ongoing basisto ensure that families of passengers receive an appropriate level of services and assistancefollowing anaccident. 11. PrivatAir will proviae reasonable compensation to any organization designated under 49 U.S.C. Section 1136(a)(2) for services provided to or on behalf of PrivatAir by that organization. 12. PrivatAirwill assist the family of a passenger in traveling to the location ofthe accident and provideforthe physicalcareofthefamilywhilethefamily isstayingatsuch location. 13. PrivatAirwill commitsufficient resourcestocarryoutour FamilyAssistance Plan.14. Upon request of the family of a passenger, PrivatAir will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for the fiight involved in the accident whether or not the name of that person has been verified. 15. PrivatAir will provide adequate training to the employees and agents of PrivatAir to meet the needs of survivors and family members following an accident. 16. In the event that PrivatAir volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss of life, PrivatAir will consult with the National Transportation Safety Board and the Department of State on the provision of the assistance. 17. In the event that PrivatAir is involved in an accident that results in significant damage to a man-made structure of other property on the ground PrivatAir will promptly provide notice, in writing to the owner of the structure or other properly about liability for any properly damage and means for obtaining compensation. The written notice shall advise an owner to contact the insurer of the properly as the authoritative source for information about coverage and compensation. Do not rely on unofficial information offered by foreign air carrier representative about compensation by the foreign air carrier for accident site properly damage. Obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restriction on access to the accident site. 18. In the event an accident occurs involving PrivatAir and which the NTSB conducts a public hearing or comparable proceeding at a location greater that 80 miles. from the accident site, PrivatAir will ensure that proceedings will be available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the PrivatAir fiight if both are located in the United States
.. 19. PrivatAir's Emergency Operation Center at Geneva, Switzerland, will coordinate all activities related to its Emergency Response. Initial contacts (24 hour) are to be made to Phone number. Email 

### Fax,

Document issued 

### 12'hJuly 

### 2012 by PrivatAir Emergency Response Manager Roland Schwendeler