Federal Register / Vol. 62, No. 49 / Thursday, March 13, 1997 / Notices 11951

information collections are essential to

the VA’s mission and the use of normal

clearance procedures is reasonably

likely to prevent the VA from timely

conducting the collections of

information in a timely manner. OMB is

requested to act on this emergency

clearance request by March 24, 1997.

OMB Control Number: None assigned.

Title and Form Number: Generic

Clearance for the VA Central Office

Customer Satisfaction Surveys.

Type of Review: New collection.

Need and Uses: The NCS, OSDBU,

OM, and IG will conduct the customer

satisfaction surveys under this generic

clearance to implement Executive Order

12862, Setting Customer Service

Standards. If the surveys were not

conducted, VA would be unable to

comply with the Executive Order, and

would not have the information needed

to establish standards for the best

possible customer-focused service. VA

will use the information gathered to

determine where and to what extent

services are satisfactory, and where and

to what extent they are in need of

improvement. The information may lead

to policy changes to improve VA’s

overall operations. In addition,

voluntary customer surveys will not be

used as substitutes for traditional

program evaluation surveys that

measure objectives outcomes. In order

to maximize the voluntary response

rates, the information collections will be

designed to make participation

convenient, simple, and free of

unnecessary barriers.

Affected Public: Individuals or

households; Business or other for-profit.

Estimated Annual Burden: 528 hours.

a. NCS: Cemetery Visitor Comment

Card Survey—208 hours.

b. OSDBU: Survey of Results Veteran

Owned Business Conference—17 hours.

c. OSDBU: Small Business Customer

Survey—63 hours.

d. OM: Accountability Report Pilot

Evaluation Report—138 hours.

e. IG: Patient Questionnaires—100

hours

Estimated Average Burden Per

Respondent:

a. NCS: Cemetery Visitor Comment

Card Survey—5 minutes.

b. OSDBU: Survey of Results Veteran

Owned Business Conference—2

minutes.

c. OSDBU: Small Business Customer

Survey—15 minutes.

d. OM: Accountability Report Pilot

Evaluation Report—15 minutes.

e. IG: Patient Questionnaires—10

minutes.

Frequency of Response:

a. NCS: Cemetery Visitor Comment

Card Survey—Annually.

b. OSDBU: Survey of Results Veteran

Owned Business Conference—

Annually.

c. OSDBU: Small Business Customer

Survey—Annually.

d. OM: Accountability Report Pilot

Evaluation Report—On occasion.

e. IG: Patient Questionnaires—Onetime.

Estimated Total Number of

Respondents:

a. NCS: Cemetery Visitor Comment

Card Survey—2,500.

b. OSDBU: Survey of Results Veteran

Owned Business Conference—500.

c. OSDBU: Small Business Customer

Survey—250.

d. OM: Accountability Report Pilot

Evaluation Report—550.

e. IG: Patient Questionnaires—600.

ADDRESSES: A copy of this submission

may be obtained from Ron Taylor, VA

Clearance Officer (045A4), Department

of Veterans Affairs, 8l0 Vermont

Avenue, NW, Washington, DC 20420,

(202) 273–8015.

Comments and recommendations

concerning this submission should be

directed to VA’s OMB Desk Officer,

Allison Eydt, OMB Human Resources

and Housing Branch, New Executive

Office Building, Room 10235,

Washington, DC 20503 (202) 395–4650.

DO NOT send requests for benefits to

this address.

DATES: Comments on the information

collection should be directed to the

OMB Desk Officer on or before March

20, 1997.

FOR FURTHER INFORMATION CONTACT: Ron

Taylor, VA Clearance Officer (045A4),

(202) 273–8015.

Dated: February 18, 1997.

By direction of the Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 97–6301 Filed 3–12–97; 8:45 am]

BILLING CODE 8320–01–P

Agency Information Collection:

Submission for OMB Review;

Comment Request

AGENCY: Veterans Benefits

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: The Veterans Benefits

Administration (VBA), Department of

Veterans Affairs, has submitted to the

Office of Management and Budget

(OMB) the following proposal for the

collection of information under the

provisions of the Paperwork Reduction

Act (44 U.S.C. Chapter 35).

OMB Control Number: 2900–0215.

Title and Form Number: Request for

Information to Make Direct Payment to

Child Reaching Majority, VA Form

Letter 21–863.

Type of Review: Extension of a

currently approved collection.

Need and Uses: The form letter is

used to gather the necessary information

to determine the address of a child

attaining majority and to determine the

child’s student status. The information

is needed to pay a child directly when

the child attains majority. VA

procedures provide that a competent

child who is entitled to benefits in his

or her own right should be paid directly

upon attaining majority.

Affected Public: Individuals or

households.

Estimated Annual Burden: 3,767

hours.

Estimated Average Burden Per

Respondent: 10 minutes.

Frequency of Response: Generally

one-time.

Estimated Number of Respondents:

22,600.

ADDRESSES: A copy of this submission

may be obtained from Ron Taylor,

Information Management Service

(045A4), Department of Veterans

Affairs, 8l0 Vermont Avenue, NW,

Washington, DC 20420, (202) 273–8015.

Comments and recommendations

concerning this submission should be

directed to VA’s OMB Desk Officer,

Allison Eydt, OMB Human Resources

and Housing Branch, New Executive

Office Building, Room 10235,

Washington, DC 20503 (202) 395–4650.

Do not send requests for benefits to this

address.

DATES: Comments on the information

collection should be directed to the

OMB Desk Officer on or before April 14,

1997.

FOR FURTHER INFORMATION CONTACT:Ron

Taylor, Information Management

Service (045A4), (202) 273–8015.

Dated: February 18, 1997.

By direction of the Secretary.

Donald L. Neilson,

Director, Information Management Service

[FR Doc. 97–6402 Filed 3–12–97; 8:45 am]

BILLING CODE 8320–01–P

Agency Information Collection:

Submission for OMB Review;

Comment Request

AGENCY: Veterans Benefits

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: The Veterans Benefits

Administration (VBA), Department of