U.S. Equal Employment Opportunity Commission (EEOC)

EEOC Public Portal User’s Guide

Vol 1 – Getting Started

May 7, 2019
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page i

Table of Contents

Table of Contents ........................................................................................................i

Introduction to the EEOC Public Portal ..........................................................................ii

1 Creating a User Account .......................................................................................1

1.1 EEOC Public Portal Access for Representatives ..................................................3

2 Change or Reset Your Password.............................................................................4

3 Change Your Email Address...................................................................................6

4 The EEOC Public Portal Application Window .............................................................9

4.1 Filing with EEOC ......................................................................................... 10

4.2 My Cases ................................................................................................... 10

4.3 Frequently Asked Questions (FAQs)............................................................... 10

4.4 Locate an EEOC Office ................................................................................. 11

5 Keyboard Navigation .......................................................................................... 12

6 The Calendar Dialog ........................................................................................... 13

7 Tutorials and Learning More ................................................................................ 14

Figures

Figure 1 – EEOC Public Portal Home Page......................................................................9

Figure 2 – FAQ Page ................................................................................................. 10

Figure 3 – Locate an EEOC Office Page........................................................................ 11

Figure 4 – Calendar Dialog ........................................................................................ 13
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page ii

Introduction to the EEOC Public Portal

The EEOC Public Portal is a secure, web-based application developed for individuals to interact 

with the EEOC regarding complaints of employment or hiring discrimination against private 

business or non-profit organizations, unions, temp agency or staffing firms, state or local 

governments, or the Federal government. The EEOC Public Portal is the primary point of 

communication between you and the EEOC.

About the User’s Guide

The EEOC Public Portal User’s Guide (“User’s Guide”) provides comprehensive guidance for 

using the EEOC Public Portal’s features and functions. The User’s Guide is published as 

individual documents, each of which covers a feature or related features of the EEOC Public 

Portal.

The following EEOC Public Portal User’s Guide documents are available (the highlighted 

Document Name is the one you’re reading now):

❖ Vol 1 – Getting Started (learn about EEOC Public Portal access, structure, and other 

basic information)

❖ Vol 2 – Submit an Online Inquiry to the EEOC

❖ Vol 3 – Post-Inquiry Tasks (learn about scheduling an interview with the EEOC, 

entering additional information about an online inquiry, and signing a Charge of 

Discrimination)

❖ Vol 4 – Post-Charge Tasks (learn how to check the status of your charge, respond to 

an Invitation to Mediate, and request/respond to a Respondent’s Position Statement)

❖ Vol 5 – Charge Closure (learn what happens during the conclusion of an 

investigation/conciliation/closure and about your right to sue)

❖ Vol 6 – Federal Sector EEO Complaint Hearings with the EEOC

❖ Vol 7 – Appealing Federal Agency Decisions to the EEOC

❖ Vol 8 – Manage Case/Charge Information (learn how to display information about your 

case, enter/update your personal information, add representatives, and 

submit/receive documents associated with your case)
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 1

1 Creating a User Account

You must have a Public Portal user account to submit an inquiry, a hearing request, or an 

appeal to EEOC. Your user account is identified by a unique user name (your email address)

and protected by a secure password of your choice. If you don’t already have a Public Portal 

user account, you’ll be prompted to register when you start the submission process.

To create a user account, perform the following steps:

Step 1. When prompted, click on the Register link (inquiries) or the Sign Up Now button

(federal sector hearings/appeals).

Step 2. On the Create Account page, enter the required information, including a 

password.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 2

➢ Tip! Enter a zip code to automatically populate the city and state fields.

➢ Tip! Your password must be at least 8-characters and contain at least one uppercase, 

lowercase, and numeric character.

Step 3. Click on the Validate button to verify your email address. A verification code will 

be sent to the email address you provided. Enter the code when prompted and 

click on the Submit button. When the pop-up appears indicating the validation was 

successful, click on the OK button.

➢ Tip! Can’t find the email with the verification code? Check your spam folder.

Step 4. When you are finished entering the information, click on the Submit button to 

create your account.

Once you have created a user account, you can login via the Sign in page, either by clicking

on the Returning Users button (when it appears), or on My Cases.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 3

1.1 EEOC Public Portal Access for Representatives

If you represent clients who have filed charges, hearing requests or appeals with the EEOC, 

you may access the EEOC Public Portal to view your clients’ cases. When the Create Account

page displays, click on the I represent a charging party or complainant checkbox and 

enter your contact information. Be sure to click on the Validate button to validate your email 

address. When you have finished entering information click on the Submit button.

Once you log in you will see, on the My Cases page, a list of all the charges, hearing requests 

and/or appeals for which you are identified as a representative for the charging party or 

complainant. Click on the Case Number link to view the case specifics.

In addition to accessing your client’s cases, you may also update your client’s information and

your (the representative’s) information, submit documents to the EEOC or take an action on 

your client’s behalf, and view any documents associated with the case.

➢ Tip! You will access the Public Portal as if you were the client you represent.

➢ Tip! You can only access your client’s cases after they have been filed with the EEOC.

➢ Tip! If you do not see your client’s charge, hearing request or appeal, contact your client to 

ensure that you were identified as a representative for matters concerning that case.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 4

2 Change or Reset Your Password

If you want to change your password or have forgotten your password and need a new one, 

you can get a new password by clicking on the Forgot Password? link on the Sign in page.

To obtain a new password, perform the following steps:

Step 1. Click on the Forgot Password? link on the Sign in page.

Step 2. Enter your identifying information, either your first name, last name, zip code or 

your email address and click on the Next button.

➢ Tip! Clicking on the Reset button will clear the fields on the screen.

Step 3. Next answer the security questions you entered when you created your user 

account. Provide your answers and click on the Reset Password button to 

continue.

➢ Tip! Forgot the answers? Click the Forgot Answers button and they will be emailed to 

you.

Step 4. The Reset Password screen displays. Enter a new password and click on the Save 

Password button. A confirmation email will be sent to you.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 5
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 6

3 Change Your Email Address

If your email address has changed, you may modify the address you entered in the Public 

Portal by clicking on your name link at the top of any screen.

➢ Tip! Your email address is your login ID for the Public Portal. If you change it, remember to 

login using the new email address.

➢ Tip! You cannot change your email address using the Update My Information button on either 

the My Charge or My Case page for a specific case. You must use the Update Account page 

as described below.

To change your email address, perform the following steps:

Step 1. Click on your name at the top-right corner of any page (the Public Portal home 

page is shown in this example).

Step 2. Click on the OK button to acknowledge the Privacy Policy.

Step 3. The Update Account page displays.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 7

Step 4. Enter your new email address and press Tab.

Step 5. A confirmation pop-up window displays. Click on OK to continue.

Step 6. Click on the Validate button to verify your new email address. 
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 8

Step 7. A verification code will be sent to the new email address you provided. Enter the 

code when prompted and click on the Submit button. When the pop-up appears 

indicating the validation was successful, click on the OK button.

➢ Tip! Can’t find the email with the verification code? Check your spam folder.

Step 8. Click on the Submit button to update your account.

Step 9. You will be logged out and returned to the home page of the Public Portal. Click on 

Login to login again with your new email address.

➢ Tip! Your password and security questions will remain the same. 
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 9

4 The EEOC Public Portal Application Window

The EEOC Public Portal Home page has four links to choose from which are described in the 

subsections that follow:

• Filing with EEOC

• My Cases

• FAQ

• Find an EEOC Office

There is also a Knowledgebase section in the Portal that provides you with helpful information 

based on a search of the EEOC articles. The most frequently visited articles are listed there.

The EEOC Public Portal is Section 508-compliant, which means the website is accessible to 

people with disabilities.

The EEOC Public Portal Home Page is illustrated in Figure 1 below.

Figure 1 – EEOC Public Portal Home Page

➢ Tip! Click on the house icon ( ) from any page to return to the Home page.

➢ Tip! Turn off Pop-Up blockers in your browser.

➢ Tip! Do not use the browser buttons to navigate the application. Use the Back and Next buttons.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 10

4.1 Filing with EEOC

The Filing with EEOC link allows you to submit an inquiry, hearing request, or an appeal to

the EEOC. After you click on the Filing with EEOC link, you will be asked to select the type 

of employer you work for, worked for, or applied to, and then directed to the appropriate 

submission process.

4.2 My Cases

The My Cases link allows you to track the process of your online inquiries, charges, hearing 

requests, and/or appeals, respond to the EEOC when an action is required, maintain 

information on your representatives and your personal contact information, and view/submit 

documents associated with your case. If you submitted an online inquiry, the My Cases link 

will allow you to schedule an interview with the EEOC, enter supplemental information, or 

sign a Charge of Discrimination, depending on where you are in the process.

4.3 Frequently Asked Questions (FAQs)

The FAQ link allows you to access the EEOC’s Knowledgebase of articles. Here you can learn 

more about the EEOC processes and search for answers to your questions. Click on a link to 

display the article. Click on the Back button to return to the previous page.

To display the FAQ page, click on the FAQ link on the Home Page. The FAQ page is shown in 

Figure 2 below:

Figure 2 – FAQ Page

The following functions are available on the FAQ page:

• Browse Articles – Browse the library of EEOC articles.

• Advanced Search – Search by keyword(s) and/or category.

• Quick Search – Search on specific keyword(s).
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 11

4.4 Locate an EEOC Office

If you need help locating an EEOC office, the Find an EEOC Office link will help you. Clicking 

on the link brings up a map of the EEOC districts in the United States, as shown in Figure 3

below. Enter a zip code or click on the link below the map to display information about a 

specific EEOC office.

To display the Locate an EEOC Office page, click on the Find an EEOC Office link on the 

Home Page:

Figure 3 – Locate an EEOC Office Page
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 12

5 Keyboard Navigation

For brevity, procedures in the User’s Guide presume that you’ll use your mouse to navigate 

the EEOC Public Portal. However, the EEOC Public Portal is Section 508 compliant, so you can 

also navigate it using your keyboard.

❖ Tab, Shift+Tab Keys

Pressing the Tab key moves your cursor forward and pressing the Shift+Tab keys moves it 

back. The steps in the User’s Guide’s procedures typically follow the tabulation order of the

screens.

❖ Space Key

Place your cursor on a checkbox field or radio button and press the Space key to add/remove 

a checkmark (this also can be used to select a radio button).

❖ «Key»+Up/Down Arrow Keys

Place your cursor on a field with a drop list, type a letter to drill-down to the list values that 

begin with that letter, and then use the Up () or Down () keys to scroll up or down through 

the listed values.

❖ Enter Key

Place your cursor on a button then press the Enter key to execute the button action. The 

Enter Key may also be used to enter the highlighted value in a drop-down list into a field.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 13

6 The Calendar Dialog

When you enter a date value (e.g., date of birth, date you filed your formal EEO complaint, 

etc.) you may select it using the calendar dialog.

When you encounter a field that lets you enter a date, when you place your cursor in the field

the Calendar dialog will open. The dialog will display the current month, as shown in Figure 4

below:

Figure 4 – Calendar Dialog

Above the Month and Year are the Prev and Next buttons, which let you select a different year 

and/or month by toggling through the calendar one month at a time.

The current day is highlighted for you in the calendar grid (e.g., “1” in Figure 4). If you want 

to enter a different day, click that day to highlight it.

Once you click on the desired date, the dialog will close and the date you selected will be 

entered in the field.
EEOC Public Portal User’s Guide – Vol. 1 Getting Started

EEOC User Guidance Page 14

7 Tutorials and Learning More

When you start the process of submitting an inquiry, requesting a hearing, or filing an appeal,

after selecting the type of employer you work or worked for, a page will display with links to 

information about the EEOC and its processes. Click on a link to learn more before getting 

started.

If you are submitting an inquiry, there is a video available, in English and Spanish, that 

explains the basics of filing a charge with the EEOC. Click on the Play button (󱓏) to view the 

video to learn more before getting started.

When you are ready to start, click on the Next button.