1324 Federal Register / Vol. 62, No. 6 / Thursday, January 9, 1997 / Notices

International) to respond to be an

admission of the statements contained

in the notification letter.

The Department has determined to

revoke the certificate issued to Chris D.

McFarland (d/b/a McChris

International) for its failure to file an

annual report. The Department has sent

a letter, dated January 2, 1997, to notify

Chris D. McFarland (d/b/a McChris

International) of its determination. The

revocation is effective thirty (30) days

from the date of publication of this

notice. Any person aggrieved by this

decision may appeal to an appropriate

U.S. district court within 30 days from

the date on which this notice is

published in the Federal Register

325.10(c)(4) and 325.11 of the

Regulations, 15 CFR 324.10(c)(4) and

325.11 of the Regulations, 15 CFR

325.10(c) (4) and 325.11.

Dated: January 2, 1997.

W. Dawn Busby,

Director, Office of Export Trading Company

Affairs.

[FR Doc. 97–454 Filed 1–8–97; 8:45 am]

BILLING CODE 3510–DR–P

CONSUMER PRODUCT SAFETY

COMMISSION

Proposed Collection of Information;

Comment Request; Customer

Satisfaction Surveys

AGENCY: Consumer Product Safety

Commission.

ACTION: Notice.

SUMMARY: As required by the Paperwork

Reduction Act of 1995 (44 U.S.C.

Chapter 35), the Consumer Product

Safety Commission requests comments

on a proposed collection of information

consisting of three surveys of users of

the Commission’s Hot-line, National

Injury Information Clearinghouse, and

State Partners program. The

Commission will use the results of these

surveys to measure customer

satisfaction with these three activities

and to prepare a report on customer

satisfaction required by Executive Order

12862 and the Government Performance

and Review Act of 1993.

DATES: Written comments concerning

the proposed collection of information

must be received by the Office of the

Secretary not later than March 10, 1997.

ADDRESSES: Written comments should

be captioned ‘‘Customer Service

Surveys’’ and mailed to the Office of the

Secretary, Consumer Product Safety

Commission, Washington, D.C. 20207,

or delivered to that office, room 502,

4330 East-West Highway, Bethesda,

Maryland.

FOR FURTHER INFORMATION CONTACT: For

further information about the proposed

collection of information, or to obtain a

copy of any of the survey forms to be

used for this collection of information,

call or write William Zamula,

Directorate for Economic Analysis,

Consumer Product Safety Commission,

Washington, DC 20207; telephone: (301)

504–0962, extension 1331.

SUPPLEMENTARY INFORMATION:

A. Background

The Government Performance and

Review Act (GPRA) (Pub. L. 103–62, 107

Stat. 287; 31 U.S.C. §§ 1115–1119)

directs Federal agencies to improve

their effectiveness and public

accountability by promoting ‘‘a new

focus on results, service quality, and

customer satisfaction.’’ Executive Order

12862, dated September 11, 1993,

requires Federal agencies to establish

customer service standards and to

publish customer service plans. That

order further requires agencies to

measure results against their customer

service standards and to report those

results to their customers at least once

each year. Agencies are also required to

report those results to the National

Performance Review, which will

transmit them to the President and Vice

President. Reports are due each

September from 1997 through 1999.

Three Commission activities provide

services directly to the public:

The CPSC Hot-line, a toll-free service

that provides consumers with

information about recalls of unsafe

consumer products and information

about using products safely;

The National Injury Information

Clearinghouse, which provides data

about incidents involving injuries

associated with consumer products; and

The State Partners program, which

supports product safety efforts of states

and territories by providing news

releases, training, speakers, and

exhibits.

B. Surveys of Customer Satisfaction

During 1997, the Commission

proposes to conduct three brief surveys

to measure customer satisfaction with

each of these programs. These surveys

will be conducted by mail and

telephone. The Commission will use the

results of these surveys to prepare the

report required by Executive Order

12862 and the GPRA, and to make any

appropriate improvement to the

programs. In 1996, the Commission

conducted customer-service surveys on

the Hot-line, the Clearinghouse, and the

State Partners program.

C. Estimated Burden

The Commission staff estimates that

the total hourly burden to the public

imposed by these three surveys will be

approximately 13.5 hours. The number

of respondents, amount of time for each

response, and hourly burden of each of

the three surveys are listed below:

TOTAL HOUR BURDEN FOR THREE SURVEYS

Survey

Number of

completed

interviews

Time per respondent

(minutes)

Total

hour

burden

(hours)

Hot-line Survey ............................................................................................................................................... 180 2 6

Clearinghouse Survey .................................................................................................................................... 150 2 5

State and Local Partners ............................................................................................................................... 49 3 2.5

Total ..................................................................................................................................................... 379 .................... 13.5

The staff estimates that the total

monetary cost to the public of the three

surveys will be approximately $160.

This cost estimate was obtained by

estimating the value of respondents’

time at $12, the average hourly wage in

the private sector.

The Commission staff estimates that

the agency will expend approximately

200 hours of professional staff time to

collect the information during these

three surveys, and another 240 hours of

professional staff time to analyze the

data and prepare the reports required by

the Executive Order. The average cost of

professional staff time to the

Commission is $35 an hour. Thus, the
Federal Register / Vol. 62, No. 6 / Thursday, January 9, 1997 / Notices 1325

total cost of the three surveys to the

Commission is estimated to be $15,400.

D. Request for Comments

The Commission solicits written

comments from all interested persons

about the proposed collection of

information. The Commission

specifically solicits information about

the hourly burden and monetary costs

imposed by this collection of

information. The Commission also seeks

information relevant to the following

topics:

• Whether the collection of

information is necessary for the proper

performance of the Commission’s

functions;

• Whether the information will have

practical utility for the Commission;

• Whether the quality, utility, and

clarity of the information to be collected

could be enhanced; and

• Whether the burden imposed by the

collection of information could be

minimized by use of automated,

electronic or other technological

collection techniques, or other form of

information technology.

Dated: January 6, 1997.

Sadye E. Dunn,

Secretary, Consumer Product Safety

Commission.

[FR Doc. 97–518 Filed 1–8–97; 8:45 am]

BILLING CODE 6355–01–P

Proposed Collection; Comment

Request—Product-Related Injuries

AGENCY: Consumer Product Safety

Commission.

ACTION: Notice.

SUMMARY: As required by the Paperwork

Reduction Act of 1995 (44 U.S.C.

Chapter 35), the Consumer Product

Safety Commission requests comments

on a proposed extension of approval of

a collection of information from persons

who have been involved in or have

witnessed incidents associated with

consumer products. The Commission

will consider all comments received in

response to this notice before requesting

a reinstatement of approval of this

collection of information from the Office

of Management and Budget.

DATES: Written comments must be

received by the Office of the Secretary

not later than March 10, 1997.

ADDRESSES: Written comments should

be captioned ‘‘Product-Related Injuries’’

and mailed to the Office of the

Secretary, Consumer Product Safety

Commission, Washington, D.C. 20207,

or delivered to that office, room 502,

4330 East-West Highway, Bethesda,

Maryland.

FOR FURTHER INFORMATION CONTACT: For

information about the proposed

extension of approval of the collection

of information, or to obtain a copy of

any of the interview guides used for this

collection of information, call or write

Carl Blechschmidt, Acting Director,

Office of Planning and Evaluation,

Consumer Product Safety Commission,

Washington, D.C. 20207; telephone

(301) 504–0416, extension 2243.

SUPPLEMENTARY INFORMATION:

A. Background

Section 5(a) of the Consumer Product

Safety Act (15 U.S.C. 2054(a)) requires

the Commission to collect information

related to the cause and prevention of

death, injury, and illness associated

with consumer products. That

legislation also requires the Commission

to conduct continuing studies and

investigations of deaths, injuries,

diseases, and economic losses resulting

from incidents involving consumer

products.

The Commission uses this

information to support development

and improvement of voluntary

standards, rulemaking proceedings,

information and education campaigns,

and administrative and judicial

proceedings. These safety efforts are

vitally important to remove unsafe

products from channels of distribution

and consumers’ homes and to help

make consumer products safer.

Persons who have sustained injuries

or who have witnessed incidents

associated with consumer products are

an important source of safety

information. From consumer

complaints, newspaper accounts, death

certificates, hospital emergency room

reports, and other sources, the

Commission selects a limited number of

incidents for investigation. These

investigations may involve face-to-face

or telephone interviews with accident

victims or witnesses. The Commission

also receives information about productrelated injuries from persons who

provide written information by using

forms displayed on the Commission’s

internet web site or printed in the

Product Safety Review and other

Commission publications.

The Office of Management and Budget

(OMB) approved the collection of

information concerning product-related

injuries under control number 3041–

0029. OMB’s most recent extension of

approval will expire on May 31, 1997.

The Commission now proposes to

request an extension of approval with

changes of this collection of

information. The changes consist of the

addition of 140 burden hours to cover

responses to telephone questionnaires

used by hot-line operators to obtain

information about deaths, injuries, or

illnesses associated with selected

products, and written information

submitted on forms listed on the

Commission’s internet web site and

printed in Commission publications.

B. Estimated Burden

Each year, the Commission staff

obtains information about incidents

involving consumer products from

approximately 4,160 persons. The staff

conducts face-to-face interviews at

incident sites with approximately 700

persons each year. On average, an onsite interview takes approximately five

hours. The staff will also conduct

approximately 2,200 in-depth

investigations by telephone. Each indepth telephone investigation requires

approximately 20 minutes.

Additionally, the Commission’s hotline

staff interviews approximately 160

persons each year about incidents

involving selected consumer products.

These interviews take an average of 1.5

minutes each. Each year, the

Commission also receives information

from about 1,000 persons who complete

forms requesting information about

product-related incidents or injuries.

These forms appear on the

Commission’s internet web site and are

printed in the Product Safety Review

and other Commission publications.

The staff estimates that completion of

the form takes about 12 minutes.

The Commission staff estimates that

this collection of information imposes a

total annual hourly burden of 4,452

hours on all respondents: 3,500 hours

for face-to-face interviews; 748 hours for

in-depth telephone interviews; 200

hours for completion of written forms;

and four hours for responses to hot-line

telephone questionnaires.

The Commission staff values the time

of respondents to this collection of

information at $12 an hour. This is the

average hourly wage for all private

industry workers reported by the U.S.

Bureau of the Census in the 1996

edition of the Statistical Abstract of the

United States. At this valuation, the

estimated annual cost to the public is

about $53,500.

The Commission staff estimates that

this collection of information will

require approximately 330 weeks of

professional staff time each year. That

estimate includes the time required to

prepare the questionnaires, interviewer

guidelines, and other instruments and

instructions used to collect the

information; to conduct the face-to-face

and telephone interviews; and to record,

review, and evaluate the responses