### Commercial **Airplanes** 

# 767 Service Bulletin **SPECIAL ATTENTION Number: 767-31-0267**  Original Issue: September 11, 2009 ATA System: 3141 **SUBJECT:** INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System (EICAS) - EICAS Operational Program Software (OPS) Change Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15 CFR 730-774). An export license may be required before it is used for development, production or use by foreign persons from specific countries. The controller of this data has the individual responsibility to abide by all export laws. 9E991 ECCN: 

## BOEING PROPRIETARY, CONFIDENTIAL, AND/OR TRADE SECRET Copyright © 2009 The Boeing Company Unpublished Work - All Rights Reserved Boeing claims copyright in each page of this document only to the extent that the page contains copyrightable subject matter. Boeing also claims copyright in this document as a compilation and/or collective work. This document includes proprietary information owned by The Boeing Company and/or one or more third parties. Treatment of the document and the information it contains is governed by contract with Boeing. For more information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington 98124. Boeing, the Boeing signature, the Boeing symbol, 707, 717, 727, 737, 747, 757, 767, 777, 787, Dreamliner, BBJ, DC-8, DC-9, DC-10, KC-10, KDC-10, MD-10, MD-11, MD-80, MD-88, MD-90, P-8A, Poseidon and the Boeing livery are all trademarks owned by The Boeing Company; and no trademark license is granted in connection with this document unless provided in writing by Boeing.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 1 of 24 4.0BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 2 of 24 **BOEING SERVICE BULLETIN 767-31-0267**

BLANK PAGE**Table of Contents** Summary...................................................... 5 1. PLANNING INFORMATION........................................ 7 A. Effectivity................................................ 7 1. Airplanes............................................. 7 2. Spares Affected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 B. Concurrent Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 C. Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 D. Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 E. Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 F. Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 G. Manpower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 H. Weight and Balance Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 I. Electrical Load Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 J. References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1. Existing Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2. Data supplied with this Service Bulletin. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3. Installation Drawings Used in the Preparation of this Service Bulletin. . . . . . . . . . . . 20 K. Publications Affected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 L. Interchangeability and Intermixability of Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2. MATERIAL INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 A. Material - Price and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 B. Industry Support Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 C. Parts Necessary For Each Airplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 1. Kits/Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2. Parts and Materials Supplied by the Operator. . . . . . . . . . . . . . . . . . . . . . . . 21 3. Parts Modified and Reidentified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4. Parts Removed and Not Replaced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 D. Parts Necessary to Change Spares. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 E. Special Tooling - Price and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 F. Special Tooling Necessary to do this Service Bulletin. . . . . . . . . . . . . . . . . . . . . . . 22 3. ACCOMPLISHMENT INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 A. GENERAL INFORMATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 B. WORK INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 APPENDIX A: SOFTWARE ACCOMPLISHMENT SUMMARY. . . . . . . . . . . . . . . . . . . . . . . 24

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 3 of 24 **BOEING SERVICE BULLETIN 767-31-0267**BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 4 of 24 **BOEING SERVICE BULLETIN 767-31-0267**

BLANK PAGE

### Commercial **Airplanes** 

# 767 Service Bulletin **SPECIAL ATTENTION Summary**  **Number: 767-31-0267** Original Issue: September 11, 2009 ATA System: 3141 **SUBJECT:** INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System (EICAS) - EICAS Operational Program Software (OPS) Change BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS SERVICE BULLETIN IMMEDIATELY. **CONCURRENT REQUIREMENTS** Refer to Paragraph 1.B., Concurrent Requirements. **BACKGROUND** This service bulletin gives instructions to install new Operational Program Software (OPS) Version 7, in the left and right Engine Indication and Crew Alerting System (EICAS) computers. Accomplishment of this service bulletin will put back the missing EICAS advisory level messages "L ENG FUEL FILT" and "R FUEL HEAT VAL" (message "R FUEL HEAT VAL" applicable only for airplanes with Pratt and Whitney JT9D engines installed) that were not included in the EICAS OPS, Version 6. The EICAS OPS Version 7 includes all the improvements that were given in EICAS OPS Version 6. If this service bulletin is not done for airplanes with EICAS OPS Version 6 installed, the EICAS will not show an advisory message to the flight crew of a possible left engine fuel filter bypass condition. Fuel contamination could cause a sudden engine thrust loss or an engine malfunction event, and could subsequently cause an in-flight shutdown of an engine. An operator reported that during a scheduled maintenance of an airplane with EICAS OPS Version 6 installed, the operator tried to do a test of the engine fuel filter impending bypass indication. During the test of the number 2 engine, both the EICAS advisory and status level messages "R ENG FUEL FILT" were shown correctly. But on number 1 engine, only the EICAS status level message "L ENG FUEL FILT" was shown. No EICAS advisory level message "L ENG FUEL FILT" was shown. Refer to Boeing Service Letter 767-SL-31-049 for more details about this change. The new software will change the operational procedures for the airplane. Refer to APPENDIX A, Software Accomplishment Summary, for more data about this change. Boeing Service Related Problem (SRP) 767-SRP-31-0046 is related to this service bulletin. Fleet Team Digest (FTD) 767 FTD 31-08001 and 767 FTD 31-08002 are related to this service bulletin. **ACTION (PRR B12901-93S)** Install new EICAS OPS in the left and right EICAS computers.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 5 of 24The related service bulletin (SB) is Rockwell Collins SB EICAS-31-6. The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers. **EFFECTIVITY** 767-200/300/300F Airplanes. Refer to Paragraph 1.A.1., Airplanes for the list of affected airplanes. **COMPLIANCE** Federal Aviation Administration (FAA) Airworthiness Directives (AD) 91-13-10 R1, 96-07-09, 2004-10-05 and 2008-09-07 are related to this service bulletin. Boeing recommends that for airplanes with EICAS OPS Version 6 installed, the change given in this service bulletin be done within 90 days after the original issue date of this service bulletin. **INDUSTRY SUPPORT INFORMATION** Boeing warranty remedies are not available for the configuration changes given in this service bulletin. **MANPOWER Elapsed Hours**  **Total Task Hours Airplanes**  1.00 1.00 All The time to make the change to the EICAS in accordance with Rockwell Collins SB EICAS-31-6 is not included. The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers. **MATERIAL INFORMATION** Operator Supplied Parts/Materials. Refer to Paragraph 2.A., Material - Price and Availability.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 6 of 24 **BOEING SERVICE BULLETIN 767-31-0267**

### Commercial **Airplanes** 

# 767 Service Bulletin **SPECIAL ATTENTION Number: 767-31-0267**  Original Issue: September 11, 2009 ATA System: 3141 **SUBJECT:** INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System (EICAS) - EICAS Operational Program Software (OPS) Change BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS SERVICE BULLETIN IMMEDIATELY. **1. PLANNING INFORMATION A. Effectivity**  1. Airplanes Refer to Service Bulletin Index Document D624T001 Part 3 for Airplane Variable Number, Line Number, and Serial Number data. This service bulletin is for the airplanes shown below. An equivalent change is on subsequent production airplanes. Refer to PRR B12901-93S for data about this change.
**DESCRIPTION CONFIGURATION**  **GROUP** 767-200, -300 airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 1
767-200, -300 airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-200, -300 airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2
767-200, -300 airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 2
767-200, -300 airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-200, -300 airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 7 of 24**DESCRIPTION CONFIGURATION**  **GROUP** 767-200, -300, -300F airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 3
767-200, -300, -300F airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-200, -300, -300F airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2
767-300, -300F airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 4
767-300, -300F airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-300, -300F airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2
767-300, -300F airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 5
767-300, -300F airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-300, -300F airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2
767-300F airplanes with different concurrent requirements that require EICAS Operational Program Software Change. - 6
767-300F airplanes that have incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 1
767-300F airplanes that have not incorporated Boeing Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236. 2
767-200, -300, -300F airplanes that require EICAS Operational Program Software Change. - 7

Airplane Models: 767-200, 767-300, 767-300F **Group Variable Number**  3 VA001 - VA020 3 VA301 - VA315

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 8 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 3 VA501 - VA530 3 VA701 - VA719 3 VA801 - VA810 3 VB001 - VB002 3 VB051 - VB055 3 VB101 - VB125 3 VB201 - VB202 3 VB251 - VB253 3 VB281 - VB284 3 VB301 - VB302 3 VB321 - VB332 3 VB371 - VB373 3 VB401 3 VB441 - VB444 3 VE001 - VE003 3 VE021 - VE023 3 VE041 - VE043 3 VE061 - VE069 3 VE083 - VE086 3 VE101 - VE104 3 VE116 - VE118 3 VE121 - VE126 3 VE141 - VE152 3 VE171 - VE172 3 VF001 - VF002 3 VF041 - VF042 3 VF051 3 VF061 - VF062 3 VF071 - VF072 3 VF091 - VF093 3 VF101 - VF102 3 VF161 - VF162 3 VF171 - VF172

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 9 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 3 VF180 3 VF251 3 VK001 - VK016 3 VK021 - VK022 3 VK031 - VK056 3 VK081 - VK113 3 VK131 - VK133 3 VK141 - VK148 3 VK161 - VK164 3 VK171 3 VK181 3 VK186 3 VL001 - VL006 3 VL011 3 VL701 - VL703 3 VL751 - VL755 3 VL806 - VL807 3 VL871 - VL873 5 VL891 - VL900 3 VL911 - VL914 3 VL931 - VL932 3 VL941 3 VN001 - VN041 3 VN051 - VN064 3 VN081 - VN099 3 VN111 - VN127 3 VN130 - VN137 3 VN151 - VN158 3 VN163 - VN168 3 VN171 - VN174 3 VN191 - VN198 3 VN211 - VN212 3 VN221 - VN225

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 10 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 3 VN231 - VN234 3 VN241 - VN243 3 VN251 - VN276 3 VN291 - VN293 3 VN301 - VN314 3 VN371 - VN372 3 VN376 3 VN381 - VN388 3 VN421 - VN427 3 VN436 3 VN471 - VN472 3 VN491 - VN513 3 VN531 - VN532 3 VN536 - VN537 3 VN541 - VN542 3 VN546 - VN547 3 VN551 3 VN556 - VN557 3 VN561 - VN562 3 VN631 - VN638 3 VN651 - VN658 3 VN671 - VN672 3 VN676 3 VN681 - VN691 3 VN731 - VN732 3 VN751 - VN753 3 VN791 - VN792 3 VN811 - VN813 3 VN921 - VN922 3 VN931 - VN936 3 VN951 - VN953 3 VN966 - VN972 2 VR051 - VR057

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 11 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 1 VR058 - VR060 7 VR081 7 VR084 7 VR086 - VR089 7 VR106 - VR109 5 VR201 6 VR202 - VR206 7 VR207 - VR211 7 VR251 7 VR256 - VR260 3 VR401 3 VR421 1 VR422 - VR423 3 VR426 1 VR441 3 VR461 1 VR471 - VR472 3 VS051 1 VS052 - VS056 1 VS061 3 VS066 - VS068 4 VS069 - VS070 4 VS073 - VS074 1 VS075 - VS078 1 VS091 - VS101 2 VS102 - VS103 1 VS104 3 VS111 1 VS112 2 VS113 1 VS131 - VS133 1 VS136 - VS137 7 VS176 - VS177

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 12 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 1 VS186 - VS187 1 VS196 - VS203 3 VS206 - VS207 1 VS208 1 VS211 1 VS216 - VS217 2 VS231 1 VS246 - VS248 4 VS261 - VS262 7 VS263 4 VS266 - VS269 1 VS270 - VS272 2 VS273 - VS274 1 VS291 - VS293 1 VS301 - VS302 2 VS303 1 VS306 - VS307 2 VS308 1 VS309 - VS310 7 VS311 1 VS316 1 VS321 - VS324 1 VS331 - VS333 7 VS336 - VS337 1 VS366 - VS367 1 VS381 - VS382 1 VS391 - VS392 1 VS401 7 VS426 - VS428 1 VS466 - VS469 2 VS470 - VS471 1 VS472 2 VS486

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 13 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group**  **Variable Number** 1 VS496 2 VS497 2 VS506 - VS507 2 VS526 2 VS546 - VS549 7 VS701 - VS736 7 VS751 - VS759 7 VS821 - VS825 7 VS841 - VS844 7 VS861 7 VS881 - VS883 7 VS891 7 VS896 7 VS901 - VS912 7 VS916 7 VS921 - VS922 7 VS931 - VS932 7 VT501 7 VT511 - VT513 7 VT521 - VT523 7 VT531 - VT533 5 VW701 - VW721 3 VW851 2. Spares Affected Examine your spares supply for the parts or components identified in Paragraph 2.C., Parts Necessary for Each Airplane. If any parts or components are found, refer to Paragraph 2.C. for the recommended use. **B. Concurrent Requirements** The service bulletin(s) listed below must be done before or at the same time as this service bulletin:

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 14 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group 1, Configuration 2:**  **Description Service Bulletin**  **Company** Adds wiring so that chime commands are sent directly from the Audio Accessory Unit (AAU) to the Warning Electronics Unit (WEU). 767-23-0159 Original Issue thru Revision 2 Boeing

**Group 2, Configuration 2: Description**  **Service Bulletin Company**  Replaces the AAU for airplanes with -201 AAU's installed. 767-23-0160 Original Issueand 767-23-0167 Original Issue Boeing

Replaces the AAU for airplanes with -205 or -206 AAU's installed. 767-23-0167 Original Issue Boeing Replaces the AAU for airplanes with -301 AAU's installed. 767-23-0164 Original Issue Boeing Adds wiring so that chime commands are sent directly from the AAU to the WEU. 767-23-0159 Original Issue thru Revision 2 Boeing
**Group 3, Configuration 2: Description**  **Service Bulletin Company**  Replaces the Engine Indication and Crew Alerting System (EICAS) computers for airplanes with GE FADEC Engines installed. (a) 767-31-0091 Original Issue thru Revision 4 Boeing

Replaces the EICAS computers for airplanes with GE PMC engines installed. (a) 767-31-0098 Original Issue thru Revision 2 Boeing Replaces the EICAS computers for airplanes with Rolls Royce engines installed. (a) 767-31-0099 Original Issue thru Revision 3 Boeing Replaces the EICAS computers for airplanes with PW4000 Engines Installed. (a) 767-31-0100 Original Issue thru Revision 2 Boeing Replaces the EICAS computers for airplanes with PW JT9D engines installed. (a) 767-31-0101 Original Issue Boeing (a) Only do the applicable service bulletin for the engine type installed. **Group 4, Configuration 2: Description**  **Service Bulletin Company**  Adds wiring so that chime commands are sent directly from the AAU to the WEU. 767-23-0159 Original Issue thru Revision 2 Boeing
Installs OPC software for ACARS and SATCOM with OPS 2 before the installation of OPS 7 in this service bulletin. 767-31-0114 Original Issue thru Revision 1 Boeing

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 15 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group 5, Configuration 2:**  **Description Service Bulletin**  **Company** Replaces the EICAS computers for airplanes with GE FADEC Engines installed. (a) 767-31-0091 Original Issue thru Revision 4 Boeing Replaces the EICAS computers for airplanes with GE PMC engines installed. (a) 767-31-0098 Original Issue thru Revision 2 Boeing Replaces the EICAS computers for airplanes with Rolls Royce engines installed. (a) 767-31-0099 Original Issue thru Revision 3 Boeing Replaces the EICAS computers for airplanes with PW4000 Engines Installed. (a) 767-31-0100 Original Issue thru Revision 2 Boeing Replaces the EICAS computers for airplanes with PW JT9D engines installed. (a) 767-31-0101 Original Issue Boeing
Installs OPC software for ACARS and SATCOM with OPS 2 before the installation of OPS 7 in this service bulletin. 767-31-0114 Original Issue thru Revision 1 Boeing (a) Only do the applicable service bulletin for the engine type installed. **Group 6, Configuration 2: Description**  **Service Bulletin Company**  Installs OPC software for ACARS and SATCOM with OPS 2 before the installation of OPS 7 in this service bulletin. 767-31-0114 Original Issue thru Revision 1 Boeing
**Group 1-6, Configuration 1; Group 7:** None. **C. Reason** This service bulletin gives instructions to install new Operational Program Software (OPS) Version 7, in the left and right Engine Indication and Crew Alerting System (EICAS) computers. Accomplishment of this service bulletin will put back the missing EICAS advisory level messages "L ENG FUEL FILT" and "R FUEL HEAT VAL" (message "R FUEL HEAT VAL" applicable only for airplanes with Pratt and Whitney JT9D engines installed) that were not included in the EICAS OPS, Version 6. The EICAS OPS Version 7 includes all the improvements that were given in EICAS OPS Version 6. If this service bulletin is not done for airplanes with EICAS OPS Version 6 installed, the EICAS will not show an advisory message to the flight crew of a possible left engine fuel filter bypass condition. Fuel contamination could cause a sudden engine thrust loss or an engine malfunction event, and could subsequently cause an in-flight shutdown of an engine. An operator reported that during a scheduled maintenance of an airplane with EICAS OPS Version 6 installed, the operator tried to do a test of the engine fuel filter impending bypass indication. During the test of the number 2 engine, both the EICAS advisory and status level messages "R ENG FUEL FILT" were shown correctly. But on number 1 engine, only the EICAS status level message "L ENG FUEL FILT" was shown. No EICAS advisory level message "L ENG FUEL FILT" was shown. Refer to Boeing Service Letter 767-SL-31-049 for more details about this change.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 16 of 24 **BOEING SERVICE BULLETIN 767-31-0267**The new software will change the operational procedures for the airplane. Refer to APPENDIX A, Software Accomplishment Summary, for more data about this change. Boeing Service Related Problem (SRP) 767-SRP-31-0046 is related to this service bulletin. Fleet Team Digest (FTD) 767 FTD 31-08001 and 767 FTD 31-08002 are related to this service bulletin. **D. Description** Install new EICAS OPS in the left and right EICAS computers. The related service bulletin (SB) is Rockwell Collins SB EICAS-31-6. The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers. Accomplishment of this service bulletin changes the flight deck and/or operations of the airplane. Refer to Paragraph 1.K., Publications Affected, for affected publications. The work in this service bulletin is done in the maintenance zone(s) given below. **Group 1-2:**
**Affected Maintenance Zones Zone**  **Model** 119 767-200, 767-300 **Group 3, 7:**
**Affected Maintenance Zones Zone**  **Model** 119 767-200, 767-300, 767-300F **Group 4:**
**Affected Maintenance Zones Zone**  **Model** 119 767-300 **Group 5:**
**Affected Maintenance Zones Zone**  **Model** 119 767-300, 767-300F

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 17 of 24 **BOEING SERVICE BULLETIN 767-31-0267 Group 6:** 
**Affected Maintenance Zones Zone**  **Model** 119 767-300F **E. Compliance** Federal Aviation Administration (FAA) Airworthiness Directives (AD) 91-13-10 R1, 96-07-09, 2004-10-05 and 2008-09-07 are related to this service bulletin. Boeing recommends that for airplanes with EICAS OPS Version 6 installed, the change given in this service bulletin be done within 90 days after the original issue date of this service bulletin. **F. Approval** This service bulletin was examined by the FAA. The changes specified in this service bulletin comply with the applicable regulations and are FAA approved, as well as European Aviation Safety Agency (EASA)/Joint Aviation Authorities (JAA) approved for all EASA/JAA approved airplanes listed in the service bulletin effectivity. This service bulletin and its approval were based on the airplane in its original Boeing delivery configuration or as modified by other approved Boeing changes. If an airplane has a non-Boeing modification or repair that affects a component or system also affected by this service bulletin, the operator is responsible for obtaining appropriate regulatory agency approval before incorporating this service bulletin. This service bulletin has been approved by the FAA. In addition, the Manager of the FAA Seattle Aircraft Certification Office approves the installation of new EICAS OPS Version 7, as described in this service bulletin, as an alternative method of compliance (AMOC) to the requirements of paragraph (b)(2), (b)(3) and (c)(2) of AD 91-13-10 R1, paragraph (d)(1) of AD 96-07-09 and paragraph (d)(2) of AD 2004-10-05. All provisions of AD 91-13-10 R1, AD 96-07-09, and AD 2004-10-05 that are not specifically referenced in the above statement remain fully applicable and must be complied with. The installation of EICAS OPS Version 7 terminates the airplane flight manual (AFM) Limitations required by paragraph (f) of AD 2008-09-07 and is a means of compliance for paragraph (g) of AD 2008-09-07. No AMOC is necessary for AD 2008-09-07. When all affected airplanes in an operator's fleet have been verified by the operator to have EICAS computer part number S242N701-1001 and only EICAS OPS versions other than Version 6 software that are FAA approved for that airplane, then the associated revisions to the Limitations section of the AFM required by paragraph (f) of AD 2008-09-07 may be removed from the AFM. **G. Manpower** The table below shows an estimate of the task hours necessary to do this change for each airplane. This estimate is for direct labor only, done by an experienced crew. Adjust the estimate with operator task hour data if necessary. The estimate does not include lost time. These are some examples of lost time: • Time to adjust to the workplace • Time to schedule the work • Time to inspect the work

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 18 of 24 **BOEING SERVICE BULLETIN 767-31-0267**• Time to cure the materials • Time to make the parts • Time to find the tools. **Elapsed Hours Task Hours**  **Number of Persons Task**  1.00 1.00 1 Install Software 1.00 1.00 TOTAL FOR EACH AIRPLANE This estimate does not include the task hour data given in the service bulletins in Paragraph 1.B., Concurrent Requirements. The change to the left and right EICAS computers in accordance with Rockwell Collins SB EICAS-31-6 is not included. The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers. **NOTE:** This estimate gives general service bulletin incorporation time. The specific software data transfer times can be found in 767 AMM 20-15-11. **H. Weight and Balance Changes** None. **I. Electrical Load Data** Not changed. **J. References** 1. Existing Data a. Engineering Change Memo PRR B12901-93S b. Boeing Service Bulletin 767-23-0159, 767-23-0160, 767-23-0164, 767-23-0167, 767-31-0091, 767-31-0098, 767-31-0099, 767-31-0100, 767-31-0101, 767-31-0114, 767-31-0168, 767-31-0180, 767-31-0236 c. Boeing Service Letter 767-SL-31-049 d. Boeing Service Related Problem (SRP) 767-SRP-31-0046 e. Federal Aviation Administration (FAA) Airworthiness Directives 91-13-10 R1, 96-07-09, 2004-10-05, 2008-09-07 f. 767 Aircraft Maintenance Manual (AMM) 20-15-01, 20-15-11, 31-41-02 g. 767 Fleet Team Digest (FTD) 31-08001, 31-08002 h. Rockwell Collins Service Bulletin EICAS-31-6

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 19 of 24 **BOEING SERVICE BULLETIN 767-31-0267**2. Data supplied with this Service Bulletin None. 3. Installation Drawings Used in the Preparation of this Service Bulletin None. **K. Publications Affected** 1. Publications: **Chapter-Section Publication**  Preface 0.6 767 Flight Crew Operations Manual 31-41 767 Illustrated Parts Catalog 2. Damage Tolerance Based Structural Inspections: Boeing has evaluated the repairs and/or changes in this service bulletin for effects on Fatigue Critical Structure (FCS) and for changes to Damage Tolerance Inspections (DTI) required in the Maintenance Program. This service bulletin does not affect FCS, therefore DTIs are not necessary.
**L. Interchangeability and Intermixability of Parts** Refer to Paragraph 2.C., Parts Necessary for Each Airplane, for interchangeability and intermixability information.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 20 of 24 **BOEING SERVICE BULLETIN 767-31-0267 2. MATERIAL INFORMATION**  **A. Material - Price and Availability** The operator can supply the media set shown in Paragraph 2.C., Parts Necessary for Each Airplane. As an alternative, operators can purchase the media set from Boeing Spares. This service bulletin does not show the Boeing price and supply data. **B. Industry Support Information** Boeing warranty remedies are not available for the configuration changes given in this service bulletin. **C. Parts Necessary For Each Airplane** 1. Kits/Parts None. 2. Parts and Materials Supplied by the Operator
**Notes Software Name**  **Software Part Number Media Set Name**  **Media Set Part Number**  (a) (b) (c) (d) (e) (f) EICAS OPS 3174-COL-DE0-07 31 EICAS EAP-703 OPS 831-4565-106 (a) This software part number is used in production. Operators may already have this media set. (b) Do not install previous versions of this software after installation of the new software part number. (c) Do not mix different part numbers of this software on the airplane. All EICAS Computers must contain the new software. (d) Install this software only if EICAS computers, Boeing part number S242N701-1001 (Rockwell Collins, part number 822-1033-100) are installed on the airplane. (e) The media set can be obtained directly from the supplier: Rockwell Collins, Inc. (4V792). 400 Collins Road NE, Cedar Rapids, IA 52498-0001. (f) For spare EICAS computers refer to Rockwell Collins SB EICAS-31-6.
3. Parts Modified and Reidentified None. 4. Parts Removed and Not Replaced None. **D. Parts Necessary to Change Spares** Refer to Rockwell Collins SB EICAS-31-6.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 21 of 24 **BOEING SERVICE BULLETIN 767-31-0267 E. Special Tooling - Price and Availability**  None. **F. Special Tooling Necessary to do this Service Bulletin** No special tools or equipment are necessary to do the change in this service bulletin. But, maintenance and overhaul tools in the manuals given in Paragraph 1.J., References, can be necessary. Examine operator tool supply to make sure all necessary tools are available.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 22 of 24 **BOEING SERVICE BULLETIN 767-31-0267 3. ACCOMPLISHMENT INSTRUCTIONS**  **A. GENERAL INFORMATION CAUTION:**  KEEP THE WORK AREA, WIRES AND ELECTRICAL BUNDLES CLEAN OF METAL PARTICLES OR CONTAMINATION WHEN YOU USE TOOLS. UNWANTED MATERIAL, METAL PARTICLES OR CONTAMINATION CAUGHT IN WIRE BUNDLES CAN CAUSE DAMAGE TO THE BUNDLES. DAMAGED WIRE BUNDLES CAN CAUSE SPARKS OR OTHER ELECTRICAL DAMAGE. **NOTE:** 1. The instructions identified in Paragraph 3.B., Work Instructions and the Figure(s) give the recommended sequence of steps. The sequence of steps to do this service bulletin can be changed. 2. Manual titles are referred to by acronyms. Refer to Paragraph 1.J., References, for definition of the acronyms. 3. Obey all of the warnings and cautions given in the specified manual sections. 4. These work instructions refer to procedures included in other Boeing documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the Boeing document must be used. 5. Refer to 767 AMM 20-15-11 for on-airplane software installation maintenance practices and data transfer times, as an accepted procedure. 6. Refer to 767 AMM 20-15-01 for off-airplane software installation maintenance practices, as an accepted procedure. **B. WORK INSTRUCTIONS** 1. Install the Operational Program Software (OPS) software shown below in the left and right Engine Indication and Crew Alerting System (EICAS). Refer to 767 AMM 31-41-02 as an accepted procedure.
**Media Set Part Number Software Part Number**  **Software Name** 831-4565-106 3174-COL-DE0-07 EICAS OPS 2. Put the airplane back to a serviceable condition.

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 23 of 24 **BOEING SERVICE BULLETIN 767-31-0267**1. Operational system(s) affected by this change: Engine Indication and Crew Alerting System (EICAS). 2. Software changes which affect operational procedures: the following EICAS messages are put back: EICAS advisory message: "L ENG FUEL FILT". EICAS advisory message: "R FUEL HEAT VAL" (Applicable only to airplanes with Pratt and Whitney JT9D engines installed). 3. Other software improvements: the new EICAS Operational Program Software (OPS) Version 7 will also include some changes to the following EICAS messages: – L, R ENG PRV; – Status/Maintenance message: Changed time delay from 1 second to 10 seconds, effective 15 seconds after completion of engine start. Time delay of 1 second was removed for the first 15 seconds after completion of engine start. – Advisory message: Added a 15 second time delay, effective 15 seconds after completion of engine start.
– L, R EICAS CMPTR; – Added auto restart function when Fault 3 (IOC No Handshake), Fault 11 (AAMP/RTE FAILURE 46), Fault 21 (DG Undefined Instruction), or Fault 22 (DG No Handshake) occur. These four faults are the most commonly seen in NVM. – Added a 10 second time delay on the messages L,R EICAS CMPTR for any cause, which will prevent failure annunciation during the auto restart operation.
– WXR SYS; – Extended time delay on Status/Maintenance level message WXR SYS from 10 to 15 seconds.
– L, R OIL FILTER; – Changed the oil temperature below which the message is inhibited from 10 to 20 degrees C. (Applicable only to airplanes with Rolls Royce RB211-524 engines installed).
– MAIN DECK CARGO DOOR; – Changed logic to allow test of the message with no engine running. – Added message to the Airborne Integrated Data System (AIDS) bus. – Added date/time stamp to AUTO and MAN Event recordings.

**APPENDIX A: SOFTWARE ACCOMPLISHMENT SUMMARY (SHEET 1 OF 1)** 

BOEING PROPRIETARY - Copyright © Unpublished Work - See page 1 for details. Original Issue: September 11, 2009 767-31-0267 24 of 24 **BOEING SERVICE BULLETIN 767-31-0267**