Commercial 

Airplanes 767

Service Bulletin

SPECIAL ATTENTION

Number: 767-31-0267

Original Issue: September 11, 2009

ATA System: 3141

SUBJECT: INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System

(EICAS) - EICAS Operational Program Software (OPS) Change

Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15

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laws.

ECCN: 9E991

BOEING PROPRIETARY, CONFIDENTIAL, AND/OR TRADE SECRET

Copyright © 2009 The Boeing Company

Unpublished Work - All Rights Reserved

Boeing claims copyright in each page of this document only to the extent that the page contains copyrightable

subject matter. Boeing also claims copyright in this document as a compilation and/or collective work.

This document includes proprietary information owned by The Boeing Company and/or one or more third parties.

Treatment of the document and the information it contains is governed by contract with Boeing. For more

information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington 98124.

Boeing, the Boeing signature, the Boeing symbol, 707, 717, 727, 737, 747, 757, 767, 777, 787, Dreamliner,

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4.0
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BOEING SERVICE BULLETIN 767-31-0267

BLANK PAGE
Table of Contents

Summary ...................................................... 5

1. PLANNING INFORMATION ........................................ 7

A. Effectivity ................................................ 7

1. Airplanes ............................................. 7

2. Spares Affected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

B. Concurrent Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

C. Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

D. Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

E. Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

F. Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

G. Manpower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

H. Weight and Balance Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

I. Electrical Load Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

J. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

1. Existing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2. Data supplied with this Service Bulletin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3. Installation Drawings Used in the Preparation of this Service Bulletin . . . . . . . . . . . . 20

K. Publications Affected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

L. Interchangeability and Intermixability of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2. MATERIAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

A. Material - Price and Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

B. Industry Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

C. Parts Necessary For Each Airplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1. Kits/Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2. Parts and Materials Supplied by the Operator . . . . . . . . . . . . . . . . . . . . . . . . 21

3. Parts Modified and Reidentified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4. Parts Removed and Not Replaced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

D. Parts Necessary to Change Spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E. Special Tooling - Price and Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

F. Special Tooling Necessary to do this Service Bulletin . . . . . . . . . . . . . . . . . . . . . . . 22

3. ACCOMPLISHMENT INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

A. GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

B. WORK INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

APPENDIX A: SOFTWARE ACCOMPLISHMENT SUMMARY . . . . . . . . . . . . . . . . . . . . . . . 24

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BOEING SERVICE BULLETIN 767-31-0267
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BOEING SERVICE BULLETIN 767-31-0267

BLANK PAGE
Commercial 

Airplanes 767

Service Bulletin

SPECIAL ATTENTION

Summary Number: 767-31-0267

Original Issue: September 11, 2009

ATA System: 3141

SUBJECT: INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System

(EICAS) - EICAS Operational Program Software (OPS) Change

BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS SERVICE BULLETIN IMMEDIATELY.

CONCURRENT REQUIREMENTS

Refer to Paragraph 1.B., Concurrent Requirements.

BACKGROUND

This service bulletin gives instructions to install new Operational Program Software (OPS) Version 7, in the left

and right Engine Indication and Crew Alerting System (EICAS) computers. Accomplishment of this service

bulletin will put back the missing EICAS advisory level messages "L ENG FUEL FILT" and "R FUEL HEAT VAL"

(message "R FUEL HEAT VAL" applicable only for airplanes with Pratt and Whitney JT9D engines installed)

that were not included in the EICAS OPS, Version 6. The EICAS OPS Version 7 includes all the improvements

that were given in EICAS OPS Version 6. If this service bulletin is not done for airplanes with EICAS OPS Version

6 installed, the EICAS will not show an advisory message to the flight crew of a possible left engine fuel filter

bypass condition. Fuel contamination could cause a sudden engine thrust loss or an engine malfunction event,

and could subsequently cause an in-flight shutdown of an engine.

An operator reported that during a scheduled maintenance of an airplane with EICAS OPS Version 6 installed,

the operator tried to do a test of the engine fuel filter impending bypass indication. During the test of the number

2 engine, both the EICAS advisory and status level messages "R ENG FUEL FILT" were shown correctly. But

on number 1 engine, only the EICAS status level message "L ENG FUEL FILT" was shown. No EICAS advisory

level message "L ENG FUEL FILT" was shown.

Refer to Boeing Service Letter 767-SL-31-049 for more details about this change.

The new software will change the operational procedures for the airplane. Refer to APPENDIX A, Software

Accomplishment Summary, for more data about this change.

Boeing Service Related Problem (SRP) 767-SRP-31-0046 is related to this service bulletin.

Fleet Team Digest (FTD) 767 FTD 31-08001 and 767 FTD 31-08002 are related to this service bulletin.

ACTION (PRR B12901-93S)

Install new EICAS OPS in the left and right EICAS computers.

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767-31-0267

5 of 24
The related service bulletin (SB) is Rockwell Collins SB EICAS-31-6. The Rockwell Collins SB EICAS-31-6 gives

instructions to change the EICAS OPS for spare EICAS computers.

EFFECTIVITY

767-200/300/300F Airplanes. Refer to Paragraph 1.A.1., Airplanes for the list of affected airplanes.

COMPLIANCE

Federal Aviation Administration (FAA) Airworthiness Directives (AD) 91-13-10 R1, 96-07-09, 2004-10-05 and

2008-09-07 are related to this service bulletin.

Boeing recommends that for airplanes with EICAS OPS Version 6 installed, the change given in this service

bulletin be done within 90 days after the original issue date of this service bulletin.

INDUSTRY SUPPORT INFORMATION

Boeing warranty remedies are not available for the configuration changes given in this service bulletin.

MANPOWER

Airplanes Total Task Hours Elapsed Hours

All 1.00 1.00

The time to make the change to the EICAS in accordance with Rockwell Collins SB EICAS-31-6 is not included.

The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers.

MATERIAL INFORMATION

Operator Supplied Parts/Materials.

Refer to Paragraph 2.A., Material - Price and Availability.

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BOEING SERVICE BULLETIN 767-31-0267
Commercial 

Airplanes 767

Service Bulletin

SPECIAL ATTENTION

Number: 767-31-0267

Original Issue: September 11, 2009

ATA System: 3141

SUBJECT: INDICATING/RECORDING SYSTEMS - Engine Indication and Crew Alerting System

(EICAS) - EICAS Operational Program Software (OPS) Change

BOEING RECOMMENDS THAT EACH OPERATOR EXAMINE THIS SERVICE BULLETIN IMMEDIATELY.

1. PLANNING INFORMATION

A. Effectivity

1. Airplanes

Refer to Service Bulletin Index Document D624T001 Part 3 for Airplane Variable Number, Line

Number, and Serial Number data.

This service bulletin is for the airplanes shown below. An equivalent change is on subsequent

production airplanes. Refer to PRR B12901-93S for data about this change.

GROUP CONFIGURATION DESCRIPTION

767-200, -300 airplanes with different concurrent requirements that

require EICAS Operational Program Software Change.

1 -

767-200, -300 airplanes that have incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-200, -300 airplanes that have not incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

2

767-200, -300 airplanes with different concurrent requirements that

require EICAS Operational Program Software Change.

2 -

767-200, -300 airplanes that have incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-200, -300 airplanes that have not incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

2

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767-31-0267

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GROUP CONFIGURATION DESCRIPTION

767-200, -300, -300F airplanes with different concurrent requirements

that require EICAS Operational Program Software Change.

3 -

767-200, -300, -300F airplanes that have incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-200, -300, -300F airplanes that have not incorporated Boeing

Service Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

2

767-300, -300F airplanes with different concurrent requirements that

require EICAS Operational Program Software Change.

4 -

767-300, -300F airplanes that have incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-300, -300F airplanes that have not incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

2

767-300, -300F airplanes with different concurrent requirements that

require EICAS Operational Program Software Change.

5 -

767-300, -300F airplanes that have incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-300, -300F airplanes that have not incorporated Boeing Service

Bulletin 767-31-0168 or 767-31-0180 or 767-31-0236.

2

767-300F airplanes with different concurrent requirements that require

EICAS Operational Program Software Change.

6 -

767-300F airplanes that have incorporated Boeing Service Bulletin

767-31-0168 or 767-31-0180 or 767-31-0236.

1

767-300F airplanes that have not incorporated Boeing Service Bulletin

767-31-0168 or 767-31-0180 or 767-31-0236.

2

767-200, -300, -300F airplanes that require EICAS Operational

Program Software Change.

7 -

Airplane Models:

767-200, 767-300, 767-300F

Variable Number Group

VA001 - VA020 3

VA301 - VA315 3

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VA501 - VA530 3

VA701 - VA719 3

VA801 - VA810 3

VB001 - VB002 3

VB051 - VB055 3

VB101 - VB125 3

VB201 - VB202 3

VB251 - VB253 3

VB281 - VB284 3

VB301 - VB302 3

VB321 - VB332 3

VB371 - VB373 3

VB401 3

VB441 - VB444 3

VE001 - VE003 3

VE021 - VE023 3

VE041 - VE043 3

VE061 - VE069 3

VE083 - VE086 3

VE101 - VE104 3

VE116 - VE118 3

VE121 - VE126 3

VE141 - VE152 3

VE171 - VE172 3

VF001 - VF002 3

VF041 - VF042 3

VF051 3

VF061 - VF062 3

VF071 - VF072 3

VF091 - VF093 3

VF101 - VF102 3

VF161 - VF162 3

VF171 - VF172 3

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VF180 3

VF251 3

VK001 - VK016 3

VK021 - VK022 3

VK031 - VK056 3

VK081 - VK113 3

VK131 - VK133 3

VK141 - VK148 3

VK161 - VK164 3

VK171 3

VK181 3

VK186 3

VL001 - VL006 3

VL011 3

VL701 - VL703 3

VL751 - VL755 3

VL806 - VL807 3

VL871 - VL873 3

VL891 - VL900 5

VL911 - VL914 3

VL931 - VL932 3

VL941 3

VN001 - VN041 3

VN051 - VN064 3

VN081 - VN099 3

VN111 - VN127 3

VN130 - VN137 3

VN151 - VN158 3

VN163 - VN168 3

VN171 - VN174 3

VN191 - VN198 3

VN211 - VN212 3

VN221 - VN225 3

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VN231 - VN234 3

VN241 - VN243 3

VN251 - VN276 3

VN291 - VN293 3

VN301 - VN314 3

VN371 - VN372 3

VN376 3

VN381 - VN388 3

VN421 - VN427 3

VN436 3

VN471 - VN472 3

VN491 - VN513 3

VN531 - VN532 3

VN536 - VN537 3

VN541 - VN542 3

VN546 - VN547 3

VN551 3

VN556 - VN557 3

VN561 - VN562 3

VN631 - VN638 3

VN651 - VN658 3

VN671 - VN672 3

VN676 3

VN681 - VN691 3

VN731 - VN732 3

VN751 - VN753 3

VN791 - VN792 3

VN811 - VN813 3

VN921 - VN922 3

VN931 - VN936 3

VN951 - VN953 3

VN966 - VN972 3

VR051 - VR057 2

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VR058 - VR060 1

VR081 7

VR084 7

VR086 - VR089 7

VR106 - VR109 7

VR201 5

VR202 - VR206 6

VR207 - VR211 7

VR251 7

VR256 - VR260 7

VR401 3

VR421 3

VR422 - VR423 1

VR426 3

VR441 1

VR461 3

VR471 - VR472 1

VS051 3

VS052 - VS056 1

VS061 1

VS066 - VS068 3

VS069 - VS070 4

VS073 - VS074 4

VS075 - VS078 1

VS091 - VS101 1

VS102 - VS103 2

VS104 1

VS111 3

VS112 1

VS113 2

VS131 - VS133 1

VS136 - VS137 1

VS176 - VS177 7

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VS186 - VS187 1

VS196 - VS203 1

VS206 - VS207 3

VS208 1

VS211 1

VS216 - VS217 1

VS231 2

VS246 - VS248 1

VS261 - VS262 4

VS263 7

VS266 - VS269 4

VS270 - VS272 1

VS273 - VS274 2

VS291 - VS293 1

VS301 - VS302 1

VS303 2

VS306 - VS307 1

VS308 2

VS309 - VS310 1

VS311 7

VS316 1

VS321 - VS324 1

VS331 - VS333 1

VS336 - VS337 7

VS366 - VS367 1

VS381 - VS382 1

VS391 - VS392 1

VS401 1

VS426 - VS428 7

VS466 - VS469 1

VS470 - VS471 2

VS472 1

VS486 2

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BOEING SERVICE BULLETIN 767-31-0267
Variable Number Group

VS496 1

VS497 2

VS506 - VS507 2

VS526 2

VS546 - VS549 2

VS701 - VS736 7

VS751 - VS759 7

VS821 - VS825 7

VS841 - VS844 7

VS861 7

VS881 - VS883 7

VS891 7

VS896 7

VS901 - VS912 7

VS916 7

VS921 - VS922 7

VS931 - VS932 7

VT501 7

VT511 - VT513 7

VT521 - VT523 7

VT531 - VT533 7

VW701 - VW721 5

VW851 3

2. Spares Affected

Examine your spares supply for the parts or components identified in Paragraph 2.C., Parts

Necessary for Each Airplane. If any parts or components are found, refer to Paragraph 2.C. for

the recommended use.

B. Concurrent Requirements

The service bulletin(s) listed below must be done before or at the same time as this service bulletin:

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BOEING SERVICE BULLETIN 767-31-0267
Group 1, Configuration 2:

Company Service Bulletin Description

Adds wiring so that chime commands are sent directly from

the Audio Accessory Unit (AAU) to the Warning Electronics

Unit (WEU).

767-23-0159 Original Issue

thru Revision 2

Boeing

Group 2, Configuration 2:

Company Service Bulletin Description

767-23-0160 Original Issue Replaces the AAU for airplanes with -201 AAU's installed.

and 767-23-0167 Original Issue

Boeing

Replaces the AAU for airplanes with -205 or -206 AAU's installed.Boeing 767-23-0167 Original Issue

Boeing 767-23-0164 Original Issue Replaces the AAU for airplanes with -301 AAU's installed.

Adds wiring so that chime commands are sent directly from

the AAU to the WEU.

767-23-0159 Original Issue

thru Revision 2

Boeing

Group 3, Configuration 2:

Company Service Bulletin Description

Replaces the Engine Indication and Crew Alerting System

(EICAS) computers for airplanes with GE FADEC Engines

installed. (a)

767-31-0091 Original Issue

thru Revision 4

Boeing

Replaces the EICAS computers for airplanes with GE PMC

engines installed. (a)

767-31-0098 Original Issue

thru Revision 2

Boeing

Replaces the EICAS computers for airplanes with Rolls

Royce engines installed. (a)

767-31-0099 Original Issue

thru Revision 3

Boeing

Replaces the EICAS computers for airplanes with PW4000

Engines Installed. (a)

767-31-0100 Original Issue

thru Revision 2

Boeing

Replaces the EICAS computers for airplanes with PW JT9D

engines installed. (a)

Boeing 767-31-0101 Original Issue

(a) Only do the applicable service bulletin for the engine type installed.

Group 4, Configuration 2:

Company Service Bulletin Description

Adds wiring so that chime commands are sent directly from

the AAU to the WEU.

767-23-0159 Original Issue

thru Revision 2

Boeing

Installs OPC software for ACARS and SATCOM with OPS

2 before the installation of OPS 7 in this service bulletin.

767-31-0114 Original Issue

thru Revision 1

Boeing

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767-31-0267

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BOEING SERVICE BULLETIN 767-31-0267
Group 5, Configuration 2:

Company Service Bulletin Description

Replaces the EICAS computers for airplanes with GE FADEC

Engines installed. (a)

767-31-0091 Original Issue

thru Revision 4

Boeing

Replaces the EICAS computers for airplanes with GE PMC

engines installed. (a)

767-31-0098 Original Issue

thru Revision 2

Boeing

Replaces the EICAS computers for airplanes with Rolls

Royce engines installed. (a)

767-31-0099 Original Issue

thru Revision 3

Boeing

Replaces the EICAS computers for airplanes with PW4000

Engines Installed. (a)

767-31-0100 Original Issue

thru Revision 2

Boeing

Replaces the EICAS computers for airplanes with PW JT9D

engines installed. (a)

Boeing 767-31-0101 Original Issue

Installs OPC software for ACARS and SATCOM with OPS

2 before the installation of OPS 7 in this service bulletin.

767-31-0114 Original Issue

thru Revision 1

Boeing

(a) Only do the applicable service bulletin for the engine type installed.

Group 6, Configuration 2:

Company Service Bulletin Description

Installs OPC software for ACARS and SATCOM with OPS

2 before the installation of OPS 7 in this service bulletin.

767-31-0114 Original Issue

thru Revision 1

Boeing

Group 1-6, Configuration 1; Group 7:

None.

C. Reason

This service bulletin gives instructions to install new Operational Program Software (OPS) Version 7,

in the left and right Engine Indication and Crew Alerting System (EICAS) computers. Accomplishment

of this service bulletin will put back the missing EICAS advisory level messages "L ENG FUEL FILT"

and "R FUEL HEAT VAL" (message "R FUEL HEAT VAL" applicable only for airplanes with Pratt and

Whitney JT9D engines installed) that were not included in the EICAS OPS, Version 6. The EICAS OPS

Version 7 includes all the improvements that were given in EICAS OPS Version 6. If this service bulletin

is not done for airplanes with EICAS OPS Version 6 installed, the EICAS will not show an advisory

message to the flight crew of a possible left engine fuel filter bypass condition. Fuel contamination

could cause a sudden engine thrust loss or an engine malfunction event, and could subsequently cause

an in-flight shutdown of an engine.

An operator reported that during a scheduled maintenance of an airplane with EICAS OPS Version 6

installed, the operator tried to do a test of the engine fuel filter impending bypass indication. During the

test of the number 2 engine, both the EICAS advisory and status level messages "R ENG FUEL FILT"

were shown correctly. But on number 1 engine, only the EICAS status level message "L ENG FUEL

FILT" was shown. No EICAS advisory level message "L ENG FUEL FILT" was shown.

Refer to Boeing Service Letter 767-SL-31-049 for more details about this change.

BOEING PROPRIETARY -

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Original Issue: September 11, 2009

767-31-0267

16 of 24

BOEING SERVICE BULLETIN 767-31-0267
The new software will change the operational procedures for the airplane. Refer to APPENDIX A,

Software Accomplishment Summary, for more data about this change.

Boeing Service Related Problem (SRP) 767-SRP-31-0046 is related to this service bulletin.

Fleet Team Digest (FTD) 767 FTD 31-08001 and 767 FTD 31-08002 are related to this service bulletin.

D. Description

Install new EICAS OPS in the left and right EICAS computers.

The related service bulletin (SB) is Rockwell Collins SB EICAS-31-6. The Rockwell Collins SB

EICAS-31-6 gives instructions to change the EICAS OPS for spare EICAS computers.

Accomplishment of this service bulletin changes the flight deck and/or operations of the airplane. Refer

to Paragraph 1.K., Publications Affected, for affected publications.

The work in this service bulletin is done in the maintenance zone(s) given below.

Group 1-2:

Affected Maintenance Zones

Model Zone

767-200, 767-300 119

Group 3, 7:

Affected Maintenance Zones

Model Zone

767-200, 767-300, 767-300F 119

Group 4:

Affected Maintenance Zones

Model Zone

767-300 119

Group 5:

Affected Maintenance Zones

Model Zone

767-300, 767-300F 119

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Group 6:

Affected Maintenance Zones

Model Zone

767-300F 119

E. Compliance

Federal Aviation Administration (FAA) Airworthiness Directives (AD) 91-13-10 R1, 96-07-09, 2004-10-05

and 2008-09-07 are related to this service bulletin.

Boeing recommends that for airplanes with EICAS OPS Version 6 installed, the change given in this

service bulletin be done within 90 days after the original issue date of this service bulletin.

F. Approval

This service bulletin was examined by the FAA. The changes specified in this service bulletin comply

with the applicable regulations and are FAA approved, as well as European Aviation Safety Agency

(EASA)/Joint Aviation Authorities (JAA) approved for all EASA/JAA approved airplanes listed in the

service bulletin effectivity. This service bulletin and its approval were based on the airplane in its original

Boeing delivery configuration or as modified by other approved Boeing changes.

If an airplane has a non-Boeing modification or repair that affects a component or system also affected

by this service bulletin, the operator is responsible for obtaining appropriate regulatory agency approval

before incorporating this service bulletin.

This service bulletin has been approved by the FAA. In addition, the Manager of the FAA Seattle Aircraft

Certification Office approves the installation of new EICAS OPS Version 7, as described in this service

bulletin, as an alternative method of compliance (AMOC) to the requirements of paragraph (b)(2), (b)(3)

and (c)(2) of AD 91-13-10 R1, paragraph (d)(1) of AD 96-07-09 and paragraph (d)(2) of AD 2004-10-05.

All provisions of AD 91-13-10 R1, AD 96-07-09, and AD 2004-10-05 that are not specifically referenced

in the above statement remain fully applicable and must be complied with.

The installation of EICAS OPS Version 7 terminates the airplane flight manual (AFM) Limitations

required by paragraph (f) of AD 2008-09-07 and is a means of compliance for paragraph (g) of AD

2008-09-07. No AMOC is necessary for AD 2008-09-07. When all affected airplanes in an operator's

fleet have been verified by the operator to have EICAS computer part number S242N701-1001 and

only EICAS OPS versions other than Version 6 software that are FAA approved for that airplane, then

the associated revisions to the Limitations section of the AFM required by paragraph (f) of AD 2008-09-07

may be removed from the AFM.

G. Manpower

The table below shows an estimate of the task hours necessary to do this change for each airplane.

This estimate is for direct labor only, done by an experienced crew. Adjust the estimate with operator

task hour data if necessary. The estimate does not include lost time. These are some examples of lost

time:

• Time to adjust to the workplace

• Time to schedule the work

• Time to inspect the work

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• Time to cure the materials

• Time to make the parts

• Time to find the tools.

Task Number of Persons Task Hours Elapsed Hours

Install Software 1 1.00 1.00

TOTAL FOR EACH AIRPLANE 1.00 1.00

This estimate does not include the task hour data given in the service bulletins in Paragraph 1.B.,

Concurrent Requirements.

The change to the left and right EICAS computers in accordance with Rockwell Collins SB EICAS-31-6

is not included. The Rockwell Collins SB EICAS-31-6 gives instructions to change the EICAS OPS for

spare EICAS computers.

NOTE: This estimate gives general service bulletin incorporation time. The specific software data

transfer times can be found in 767 AMM 20-15-11.

H. Weight and Balance Changes

None.

I. Electrical Load Data

Not changed.

J. References

1. Existing Data

a. Engineering Change Memo PRR B12901-93S

b. Boeing Service Bulletin 767-23-0159, 767-23-0160, 767-23-0164, 767-23-0167, 767-31-0091,

767-31-0098, 767-31-0099, 767-31-0100, 767-31-0101, 767-31-0114, 767-31-0168,

767-31-0180, 767-31-0236

c. Boeing Service Letter 767-SL-31-049

d. Boeing Service Related Problem (SRP) 767-SRP-31-0046

e. Federal Aviation Administration (FAA) Airworthiness Directives 91-13-10 R1, 96-07-09,

2004-10-05, 2008-09-07

f. 767 Aircraft Maintenance Manual (AMM) 20-15-01, 20-15-11, 31-41-02

g. 767 Fleet Team Digest (FTD) 31-08001, 31-08002

h. Rockwell Collins Service Bulletin EICAS-31-6

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2. Data supplied with this Service Bulletin

None.

3. Installation Drawings Used in the Preparation of this Service Bulletin

None.

K. Publications Affected

1. Publications:

Publication Chapter-Section

767 Flight Crew Operations Manual Preface 0.6

767 Illustrated Parts Catalog 31-41

2. Damage Tolerance Based Structural Inspections:

Boeing has evaluated the repairs and/or changes in this service bulletin for effects on Fatigue

Critical Structure (FCS) and for changes to Damage Tolerance Inspections (DTI) required in the

Maintenance Program. This service bulletin does not affect FCS, therefore DTIs are not necessary.

L. Interchangeability and Intermixability of Parts

Refer to Paragraph 2.C., Parts Necessary for Each Airplane, for interchangeability and intermixability

information.

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2. MATERIAL INFORMATION

A. Material - Price and Availability

The operator can supply the media set shown in Paragraph 2.C., Parts Necessary for Each Airplane.

As an alternative, operators can purchase the media set from Boeing Spares. This service bulletin

does not show the Boeing price and supply data.

B. Industry Support Information

Boeing warranty remedies are not available for the configuration changes given in this service bulletin.

C. Parts Necessary For Each Airplane

1. Kits/Parts

None.

2. Parts and Materials Supplied by the Operator

Media Set Part Media Set Name Software Part Number Software Name Notes

Number

(a) (b) (c) (d)

(e) (f)

831-4565-106 31 EICAS EAP-703 OPS 3174-COL-DE0-07 EICAS OPS

(a) This software part number is used in production. Operators may already have this media set.

(b) Do not install previous versions of this software after installation of the new software part number.

(c) Do not mix different part numbers of this software on the airplane. All EICAS Computers must contain the

new software.

(d) Install this software only if EICAS computers, Boeing part number S242N701-1001 (Rockwell Collins, part

number 822-1033-100) are installed on the airplane.

(e) The media set can be obtained directly from the supplier: Rockwell Collins, Inc. (4V792). 400 Collins Road

NE, Cedar Rapids, IA 52498-0001.

(f) For spare EICAS computers refer to Rockwell Collins SB EICAS-31-6.

3. Parts Modified and Reidentified

None.

4. Parts Removed and Not Replaced

None.

D. Parts Necessary to Change Spares

Refer to Rockwell Collins SB EICAS-31-6.

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E. Special Tooling - Price and Availability

None.

F. Special Tooling Necessary to do this Service Bulletin

No special tools or equipment are necessary to do the change in this service bulletin. But, maintenance

and overhaul tools in the manuals given in Paragraph 1.J., References, can be necessary. Examine

operator tool supply to make sure all necessary tools are available.

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3. ACCOMPLISHMENT INSTRUCTIONS

A. GENERAL INFORMATION

CAUTION: KEEP THE WORK AREA, WIRES AND ELECTRICAL BUNDLES CLEAN OF METAL

PARTICLES OR CONTAMINATION WHEN YOU USE TOOLS. UNWANTED MATERIAL,

METAL PARTICLES OR CONTAMINATION CAUGHT IN WIRE BUNDLES CAN CAUSE

DAMAGE TO THE BUNDLES. DAMAGED WIRE BUNDLES CAN CAUSE SPARKS OR

OTHER ELECTRICAL DAMAGE.

NOTE: 1. The instructions identified in Paragraph 3.B., Work Instructions and the Figure(s)

give the recommended sequence of steps. The sequence of steps to do this service

bulletin can be changed.

2. Manual titles are referred to by acronyms. Refer to Paragraph 1.J., References, for

definition of the acronyms.

3. Obey all of the warnings and cautions given in the specified manual sections.

4. These work instructions refer to procedures included in other Boeing documents.

When the words "refer to" are used and the operator has an accepted alternative

procedure, the accepted alternative procedure can be used. When the words "in

accordance with" are included in the instruction, the procedure in the Boeing document

must be used.

5. Refer to 767 AMM 20-15-11 for on-airplane software installation maintenance

practices and data transfer times, as an accepted procedure.

6. Refer to 767 AMM 20-15-01 for off-airplane software installation maintenance

practices, as an accepted procedure.

B. WORK INSTRUCTIONS

1. Install the Operational Program Software (OPS) software shown below in the left and right Engine

Indication and Crew Alerting System (EICAS). Refer to 767 AMM 31-41-02 as an accepted

procedure.

Software Name Software Part Number Media Set Part Number

EICAS OPS 3174-COL-DE0-07 831-4565-106

2. Put the airplane back to a serviceable condition.

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1. Operational system(s) affected by this change: Engine Indication and Crew Alerting System (EICAS).

2. Software changes which affect operational procedures: the following EICAS messages are put back:

EICAS advisory message: "L ENG FUEL FILT".

EICAS advisory message: "R FUEL HEAT VAL" (Applicable only to airplanes with Pratt and Whitney JT9D

engines installed).

3. Other software improvements: the new EICAS Operational Program Software (OPS) Version 7 will also

include some changes to the following EICAS messages:

– L, R ENG PRV;

– Status/Maintenance message: Changed time delay from 1 second to 10 seconds, effective 15

seconds after completion of engine start. Time delay of 1 second was removed for the first 15

seconds after completion of engine start.

– Advisory message: Added a 15 second time delay, effective 15 seconds after completion of engine

start.

– L, R EICAS CMPTR;

– Added auto restart function when Fault 3 (IOC No Handshake), Fault 11 (AAMP/RTE FAILURE

46), Fault 21 (DG Undefined Instruction), or Fault 22 (DG No Handshake) occur. These four faults

are the most commonly seen in NVM.

– Added a 10 second time delay on the messages L,R EICAS CMPTR for any cause, which will

prevent failure annunciation during the auto restart operation.

– WXR SYS;

– Extended time delay on Status/Maintenance level message WXR SYS from 10 to 15 seconds.

– L, R OIL FILTER;

– Changed the oil temperature below which the message is inhibited from 10 to 20 degrees C.

(Applicable only to airplanes with Rolls Royce RB211-524 engines installed).

– MAIN DECK CARGO DOOR;

– Changed logic to allow test of the message with no engine running.

– Added message to the Airborne Integrated Data System (AIDS) bus.

– Added date/time stamp to AUTO and MAN Event recordings.

APPENDIX A: SOFTWARE ACCOMPLISHMENT SUMMARY

(SHEET 1 OF 1)

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