APPENDIX A 

THE U.S. ELECTION ASSISTANCE COMMISSION 

FISCAL YEAR 2011 

INTERIM ANNUAL PERFORMANCE REPORT 

February 13, 2012
 U. S. Election Assistance Commission 

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Overview 

In November 2011, the U.S. Election Assistance Commission (EAC) presented a fiscal year (FY) 

2011 Agency Financial Report (AFR). The report described EAC’s financial results over the 

past year as it pursued its mission to assist the effective administration of Federal elections. The 

report highlights efforts to strengthen internal controls and financial management activities. 

EAC presented summarized performance data in the AFR, and provides as much detailed data as 

possible in the following Interim Annual Performance Report for FY 2011 in conjunction with 

the FY 2013 Interim Congressional Justification. This is the fourth year EAC has undergone a 

financial statement audit pursuant to the Accountability of Tax Dollar Act of 2002, and the third 

year that EAC is participating in the pilot performance reporting project, as described in OMB 

Circular A-136 on Financial Reporting Requirements, in place of the Performance and 

Accountability Report. 

Managing for results and producing an Annual Performance Report requires valid, reliable and 

high-quality performance measures and data. EAC is committed to the continuous improvement 

of its performance and financial management data. To this end, EAC is working on 

recommendations for a data validation system, mandatory source documentation, and 

documentation of calculation methodology for estimates. An independent reviewer evaluated 

EAC business processes related to implementation of the four programmatic goals in the 

Strategic Plan. The reviewer made recommendations on procedures EAC can implement to 

provide reasonable assurance that the reported performance data is relevant and reliable. 

In the program areas during FY 2011, EAC made a great deal of progress in achieving the goals 

described in its Strategic Plan, which is based on the mandates of the Help America Vote Act 

(HAVA) of 2002: 

Communications & Clearinghouse

In Fiscal Year 2011, EAC focused efforts on providing information and best practices to election 

officials and voters in preparation for the 2012 federal election cycle with the goal of building a 

community of knowledge and expertise that would save election officials time and money. 

EAC: 

• Established The Election Official Exchange to help local election officials connect and 

leverage their collective knowledge by sharing best practices and information; 

• Re-vamped the eac.gov search tool based on usability studies and user feedback; 

• Added Events Finder to the website for a more comprehensive presentation of all EAC 

public events; 

• Made On-Demand webcasts of public meetings and roundtables available within 24 

hours; 

• Provided Customized program updates so the public can customize the kind of 

information and the frequency that it is delivered via EAC’s newsletter and automatic 

program updates; 
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• Initiated The EAC Blog to provide periodic election updates and highlight program 

activities; @EACgov on Twitter to rapidly deliver information and updates about the 

voting system certification program, communicate with election officials, and build a 

community of expertise; and #BReady2012, the Twitter hashtag where election officials 

and the public can gather and discuss preparation for the next Federal election;

• Delivered communications presentations to election officials and the Public, including 

the Electronic Verification Network, the Ohio Association of Election Officials and the 

National Conference of State Legislatures; and

• Offered a series of public roundtable discussions with election officials and subject 

experts in preparation for 2012 federal election cycle, webcast live and featuring a live 

Twitterfall on Design Counts in Elections, and Voting Goes Viral: Using New Media to 

Manage an Election and Communicate with Voters. Questions and comments were taken 

from the public throughout the webcasts. 

Grants Management

In FY 2011, EAC: 

• Awarded two grants totaling $7 million for the Accessible Voting Technology Initiative 

to support research and development activities to increase the accessibility of new, 

existing, and emerging technological solutions; 

• Awarded $1,463,074 to 12 grantees for the Voting System Pre-Election Logic and 

Accuracy (L&A) Testing and Post-Election Audit Initiative for development, 

documentation and best practices in L&A and post-election audits. 

• Paid $30,032,324 from the FY 2008 appropriation, $38,299,071 from the FY 2009 

appropriation and $26,888,473 from the FY 2010 appropriation to the States for Section 

251 Requirements Payments which are used for meeting Title III voting system and other 

requirements, and to improve the administration of Federal elections; 

• Reported to Congress on how the States have spent HAVA funds; and 

• Coordinated a series of teleconferences for ongoing College Poll Worker and Mock 

Election Programs focused on Teacher and School Administration Involvement, 

Sustainability Post Grant and Outreach Efforts for Community Involvement;

Research, Policy and Programs

In FY 2011, EAC: 

 

• Administered the 2010 Election Administration & Voting Survey to 50 States, the 

District of Columbia, and four territories; 

• Reported to Congress on the findings of the 2009-2010 Impact of the National Voter 

Registration Act of 1993 (released in June 2011); 

• Completed the 2010 Statutory Overview report, which is a recitation of States’ election 

laws and procedures (released in May 2011); 

• Drafted the initial mandated Recounts and Contests study; 
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• Selected a contractor to collect and analyze data for the mandated Election 

Administration in Urban and Rural Settings study; 

• Completed the final public hearing on a Notice of Proposed Rulemaking to revise the 

National Voter Registration Act of 1993 regulations and collected input from 34 public 

commenters; 

• Received and processed State requests for modifications to the state-specific instructions 

on the National Mail Voter Registration Form; 

• Revised A Voter’s Guide to Federal Elections in anticipation of the 2012 election and 

translated it into nine languages: Chinese, Cherokee, Dakota, Japanese, Korean, Spanish, 

Tagalog, Vietnamese, and Yu’Pik; 

• Developed a searchable online version of the Glossaries of Election Terminology at 

www.eac.gov/glossary/default.aspx; and 

• Solicited feedback from EAC College Poll Worker and Mock Election grantees via 

teleconferences for updating the Guidebook for Recruiting College Poll Workers. 

Research and development work begun during FY 2011 continues on: 

• Mandated voluntary guidance for provisional voting in FY 2011; 

• The HAVA-mandated study on Use of Social Security Numbers for the Purpose of Voter 

Registration; and 

• The 2010 Uniformed and Overseas Citizens Absentee Voting Act Report. 

Voting Systems Testing and Certification

In FY 2011, EAC: 

• Certified one full system, ES&S Unity 3.2.1.0, and one modification, Unisyn 1.01; 

• Performed testing for eleven voting systems or system modifications; 

• Completed the Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) 

Registration and Voting Process white paper; 

• Published A Survey of Internet Voting; 

• Performed ongoing work with the National Institute of Standards and Technology to 

complete revision to Voluntary Voting System Guidelines (VVSG) 1.1 Draft; 

• Participated in the SLI Global National Voluntary Laboratory Accreditation Program 

audit January 31-February 2, 2011;

• Held roundtable discussions regarding the 2010 elections and preparations for 2012; 

Commercially-available Off-the-Shelf (COTS) software; and Life Cycle of a Voting 

System; and 

• Participated in meetings on State voting system certification, options for a competition 

run by Federal Voting Assistance Program to solicit system architecture for a UOCAVA 

internet voting demonstration project, VVSG requirements, test suites, Internet Voting 

and USENIX/EVoting, current testing for the State of Oklahoma, and voting system 

sustainability. 
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 Funding 

Operations 

EAC reports its results of operations within four programs: Communications; Fund and 

Oversee; Research, Policy and Programs; and Testing and Certification. Costs specifically 

identified with each of these programs such as assigned personnel costs and specific program 

contract costs are allocated to the program directly. Other general agency overhead costs such as 

rent, information technology costs and financial management services are allocated on a percent 

of overall costs method. The Fund and Oversee program reports the expenditures for EAC’s 

grants. This methodology is outlined in EAC’s Cost Allocation Model and is reviewed each year 

by staff and financial statement auditors to ensure the accurate allocation of expenses to each 

program. 

 

Enacted Appropriations by Fiscal Year 

(dollars in thousands) 

 2003 2004 2005 2006 2007 2008 2009 2010 2011 Total 

EAC (FY 2003–2011) 

 

 

EAC Salaries & Expenses 

Operations $2,000 $1,674 1 $11,110 $10,986 $11,313 $12,330 $12,909 $13,409 $13,024 $88,755 

 

 Mock Election Grants 200 300 300 800 

 

 Poll Worker Grants 300 750 750 750 2,550 

 

 Transfer to NIST 2,778 2,772 4,950 3,250 4,000 3,500 3,243 24,493 

 

 Election Reform Grants 

 

 

 

 Requirements Payments 

 

830,000 1,491,150 

 

115,000 100,000 70,000 2,606,150 

 

 Poll Worker Grants 1,500 

 

 1,500 

 

 Foundation 1,500 

 

 1,500 

 

 Voting Tech. Research 

 

 5,000 3,000 8,000 

 

 Testing & Verification 

 

 1,000 2,000 3,000 

 

 Election Data Collection 

 

10,000 10,000 

 TOTAL EAC 835,000 1,492,824 13,888 14,058 16,263 141,530 123,959 92,959 16,267 2,746,748 

 GSA (FY 2003) 

 

 

 

 Section 101 and 102 649,500 

 

 649,500 

 

 Administrative Expenses 500 

 

 500 

 TOTAL GSA 650,000 

 650,000 

TOTAL EAC & GSA 

 

 $3,396,748 

 

1/ Includes $481,092 transferred from the Federal Election Commission 

 
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Total Net Cost of Operations for EAC was $108.6 million for Fiscal Year 2011, with general 

salaries and other expenses totaling $12.8 million, and grant disbursements of $95.8 million. 

The following table presents FY 2011 expenditures of direct and indirect costs by the four 

programs: 

 Results of FY 2011 Operations by Program 

Program Expenditures 

Communications $ 2,011,063 

Fund and Oversee 100,376,323 

Research, Policy and Programs 2,971,090 

Testing and Certification 3,255,161 

$108,613,637 

Performance Goals 

EAC adopted its first-five year Strategic Plan 2009-2014 in March 2009. The plan was reviewed 

by the Office of Management and Budget, and presented to EAC’s Board of Advisors and 

Standards Board for comment. 

EAC’s five strategic goals are: 

Goal 1. Communicate -- Communicate timely and accurate information on the effective 

administration of elections for Federal office and on the operations and services offered 

by EAC. 

Goal 2. Fund and Oversee -- Deliver and manage Federal funds effectively. 

Goal 3. Study, Guide and Assist -- Identify and develop information on areas of pressing 

concern regarding the administration of elections for Federal office, issue recommended 

improvements, guidance, translations, and best practices as required by HAVA, and 

carry out responsibilities under the National Voter Registration Act. 

Goal 4. Test and Certify -- Build public confidence in elections by testing and certifying voting 

systems to improve system security, operation, and accessibility. 

Goal 5. Manage -- Achieve organizational and management excellence. 

EAC Strategic Plan objectives in the following sections describe the results needed to 

accomplish the five Strategic Goals. Outcomes measure the effect program outputs have on their 

stakeholders. Outputs are quantifiable targets that directly measure the results of a program. A 

program may have multiple outputs but each output is associated with one program. 

Performance measures are quantifiable and documentable representations of a capacity, process 

or outcome that is relevant to the assessment of performance. 
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Strategic Goal One -- Communicate

Strategic Plan Goal 1 is to communicate timely and accurate information on the effective 

administration of elections for Federal office and on the operations and services offered by EAC. 

The outcome for the goal is to provide Congress, Federal agencies, State and local election 

officials and the Public with reliable, accurate, and non-partisan information about administering, 

conducting and participating in Federal elections and how, where, and when Americans vote. 

FY 2011 Communications 

and Clearinghouse Division 

Enacted Budget 

$730,103 

Goal 1’s aim of communicating timely and accurate information is the responsibility of the 

Office of Communications and Clearinghouse. The goal will be achieved via three strategic 

objectives. The results of the measures associated with the objectives appear in the next table of 

this report. 

The Communications and Clearinghouse division is primarily responsible for external 

communications, as well as the tools used to provide information to the Public. Areas of 

responsibility include: 

• EAC website and Clearinghouse 

• Media inquiries 

• External communications 

• Congressional relations 

• The Freedom of Information Act 

• National Archives and Records Act 

• Press releases, speeches, and Congressional testimony 

The agency’s website, www.EAC.gov, is the primary communications tool. EAC.gov contains 

thousands of documents with information about voting system test plans, agency 

correspondence, testimony from EAC Public Meetings, roundtables and hearings, and external 

and internal communications such as press releases, informational videotapes, research, data and 

program-related information. EAC’s website features a user-driven notification system, allowing 

visitors to customize how they receive information. Users can customize their online experience 

by signing up for automatic e-mail alerts on a variety of election topics and events, including 

Public Meetings, advisory board meetings, reports, policies and agency news. Users can opt to 

receive alerts in either real-time or on a daily or weekly basis. 

Goal 1 FY 2011 Accomplishments

In Fiscal Year 2011, the Communications and Clearinghouse division focused its efforts on 

providing information and best practices to election officials and voters in preparation for the 

2012 Federal election cycle. The goal was to build a community of knowledge and expertise that 
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would save election officials time and money as they faced the challenge of providing more 

services to voters with fewer resources. EAC embraced the tenets of Government 2.0 and 

established a robust network of information-sharing for election officials and professionals. 

 

EAC.gov Initiatives 

• Election Official Exchange: an online resource built by EAC to help local election 

officials connect and leverage their collective knowledge by sharing best practices and 

knowledge. By participating in the Exchange, any U.S. election official can call on a 

colleague for advice about virtually any administrative task, from testing voting 

equipment and training poll workers to creating an audit trail and conducting a recount. 

• Enhanced and improved search tool: based on usability studies and user feedback, EAC

revamped its search tool enabling a more intuitive and user-friendly way for the public to 

find information. 

• Events Finder: a comprehensive presentation of all EAC public events, including 

meetings, hearings and roundtable discussions. 

• Improved webcasts: public events are offered live. On-demand webcasts are available 

within 24 hours. The meeting agenda accompanies the webcast, and the viewer can select 

topics of interest. All meeting materials are also available to the Public. 

• Customized program updates: the Public can customize the type of information and the 

frequency that it is delivered by signing up for EAC’s newsletter or automatic program 

updates. Users are notified daily or weekly based on their preferences when new 

documents are posted. 

Social Media Initiatives 

• EAC Blog: a tool allowing EAC to provide periodic election updates and highlight 

program activities. The comment feature provides the Public a tool to provide feedback to 

EAC. 

• @EACgov on Twitter: in addition to the Election official Exchange, this is another tool 

to communicate with election officials and build a community of expertise. EAC has 

already established a public list of election officials and has used the platform to inform 

thousands of people about program activities. It has been an especially useful tool to 

rapidly deliver updates about the voting system certification program. 

• #BReady2012: the Twitter hashtag hosted and created by EAC so election officials and 

the Public can get together online and discuss preparation for the 2012 Federal election. 

• Outreach & Training: in FY 2011, EAC Communications and Clearinghouse staff 

delivered presentations on the subject of communications to election officials and the 

Public, including the Electronic Verification Network, the Ohio Association of Election 

Officials and the National Conference of State Legislatures. 

Preparing for the 2012 Elections: The Roundtable Series of Public Discussions 

In FY 2011, EAC hosted a series of public roundtable discussions about topics and initiatives in 

preparation for the 2012 Federal election cycle. The roundtable discussions were webcast live 

and featured a live Twitterfall. Questions and comments were taken from the Public throughout 
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the webcasts. Participants included election officials and subject experts who provided real 

world solutions to the issues facing election officials and voters in preparation for the 2012 

elections. Topics included: 

• The Life Cycle of Voting Machines (May 5, 2011): In the years 2002-2005, there was an

unprecedented surge in the acquisition and deployment of voting systems. States are 

facing the challenge of managing aging systems, and the discussion focused on the 

sustainability of the nation’s voting systems. Participants included election officials and 

voting system manufacturers. 

• Voting Goes Viral: Using New Media to Manage an Election and Communicate with 

Voters (June 17, 2011): Participants discussed the basic premise of social media outlets, 

including an overview about demographics, trends and the overall culture. Journalists 

offered their perspective about how they use social media as a reporting tool, and election 

officials discussed their experiences. Participants included journalists, election officials 

and social media experts. 

• Design Counts in Elections (August 11, 2011): Participants discussed best practices in 

ballot and polling place design. Simple design principles discussed at the roundtable can 

be used cost-effectively to contribute to positive experiences for voters, and help ensure 

that the process is accessible and convenient to the widest possible audience. 

• Contingency Planning in Elections (Sept. 20, 2011): In conjunction with National 

Preparedness Month, EAC hosted a discussion about contingency planning solutions and 

strategies to prevent or minimize interruptions in voting during an emergency. 

Participants included the Federal Emergency Management Agency, the American Red 

Cross and election officials. 
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Strategic Goal One FYs 2009 - 2011 Performance Measures

Performance Indicator 

Type of 

Indicator Planned 

FY 2009 

Actual 

FY 2010 

Actual FY 2011 Actual 

Strategic Objectives 

Operate the EAC Clearinghouse effectively. 

 

Issue Clearinghouse policy within 6 

months [from March 2009]. Output Final policy 

Final 

expected next 

FY 

Final 

expected next 

FY 

In Final Draft 

(quorum required 

for approval) 

Post applicable information on the website 

within 24 hours of receipt. 1/ Output 

100% of data 

posted within 

24 hours 

100% of data 

posted within 

24 hours 

100% of data 

posted within 

24 hours 

100% of data posted 

within 24 hours 

Distribute at least one email update per 

month to stakeholders about the web-based 

Clearinghouse. Output 

12 updates 

distributed 

51 newsletters; 6 

updates; 5 

Public 

Meeting 

reports 

51 newsletters; 8 

Public 

Meeting 

reports 

50 newsletters; 13 

updates 

Respond to outside requests about the EAC timely and accurately. 

 

Issue policies and procedures to process 

requests from outside the agency by 

September 2009. Output 

Final policies 

and 

procedures 

Final 

expected next 

FY 

Final 

expected next 

FY 

In Final Draft 

(quorum required 

for approval) 

Distribute media and Congressional inquiry 

and response log to EAC staff on a daily 

basis. Output 

Distribute 

inquiry and 

response data 

on a daily 

basis 

Inquiries 

distributed on 

receipt, logs 

sent daily 

Inquiries 

distributed on 

receipt, logs 

sent daily 

Inquiries distributed 

on receipt, logs sent 

daily 

Respond to FOIA requests in accordance 

with requirements. Output 

Respond in 

20 business 

days 

Median 

processing 

time 12 days; 

average 25 

days 

Median 

processing 

time 16 days; 

average 14.8 

days 

Response in 20 

business days 

Respond to 75 percent of non-FOIA 

requests within 72 [business] hours. 

[Excludes requests with Congressional 

deadlines.] Output 

75% response 

rate in 72 

hours 

100% 

response rate 

in 72 hours 

100% 

response rate 

in 72 hours 

100% response rate 

in 72 hours 

Convey the results of EAC operations and accomplishments. 

 

Provide weekly updates about EAC 

activities and election administration issues 

to EAC employees. Output 

52 

updates/100% 

50 

updates/96% 

52 

updates/100% 52 updates/100% 

Produce an annual FOIA report to 

chronicle requests and responses. Output 

Final report 

by January 31 

of each FY 

Final report 

on 1/31/09 

Final report 

on 1/31/10 

Final report on 

1/31/11 

Issue quarterly press releases summarizing 

EAC activities. Output 

4 press 

releases 

26 press 

releases 

25 press 

releases 

28 press releases; 

launched EAC blog 

& Twitter accounts 

Provide regular briefings regarding EAC 

activities to Congressional staffers. Output 

2 formal 

briefings 

2 formal 

briefings; 

inquiries 

completed & 

chronicled 

4 formal 

briefings; 

inquiries 

completed & 

chronicled 

2 formal briefings; 

inquiries completed 

& chronicled 

Produce the annual report of EAC activities 

to Congress by January 31 of each year for 

the preceding year ending September 30. Output 

Report disseminated by 

1/31 each FY 

Report 

disseminated 

1/31/09 

Report 

disseminated 

1/31/10 

Report disseminated 

1/31/11 

Issue at least 12 EAC newsletters per year. Output 

12 

newsletters 51 newsletters 54 newsletters 50 newsletters 

1/ Note: This is a change to the Strategic Plan, replacing “web-based Clearinghouse” with “website.” This excludes Commissioner 

approval of tally votes or voting system reports from States that are posted within 48 hours. 
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Goal Two – Fund and Oversee

Strategic Plan Goal 2 is to deliver and manage Federal funds effectively. The outcome of 

the goal is for States and other recipients to promptly and accurately receive Federal 

funds administered by EAC and use the funds appropriately to improve the 

administration of elections for Federal office. 

FY 2011 Grants Management Division and 

Office of the Inspector General 

Enacted Budgets 

Grants Management $ 799,405 

OIG 1,873,979 

Total $ 2,673,384 

Goal 2’s aim of delivering and managing Federal funds effectively is the responsibility of the 

Grants Management division and the Office of the Inspector General (OIG). The goal will be 

achieved via three strategic objectives described in the performance measure chart at the end of 

this section. 

The Grants Management division: 

• Awards and monitors discretionary grants programs including: Help America Vote 

College Program, Help America Vote Mock Election Program, Military Heroes Initiative, 

Voting Systems Pre-Election Logic and Accuracy Testing and Post-Election Audit 

Initiative, and Accessible Voting Technology Initiative; 

• Provides technical assistance to States on administering Federal funds; 

• Processes and disburses payments to States and discretionary grant recipients; 

• Conducts trainings on the administration and use of HAVA funds; 

• Tracks the submission of and reviews the content of financial and performance reports 

submitted by States and discretionary grant recipients; 

• Reviews audit reports and resolves findings applicable to EAC programs; 

• Reviews amended State Plans; and 

• Drafts advisory opinions for Commission approval and issuance. 

Goal 2 FY 2011 Accomplishments

Requirements Payments: 

Congress appropriated $115 million in HAVA Section 251 Requirements Payments in FY 2008, 

$100 million in FY 2009, and $70 million in FY 2010. In FY 2011, EAC disbursed $30 million 

from the FY 2008 appropriation, $38.3 million from the FY 2009 appropriation and $28.2 

million from the FY 2010 appropriation. This represents all funds requested by the States as of 

September 30, 2011. The funds are distributed according to a formula based on the voting age 

population of the State per the last Census and the total voting age population of all States. In 
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order to draw the funds, the States certify that they are in compliance with applicable laws and 

requirements per HAVA Section 253(b). 

A State may use requirements payments to carry out activities to improve the administration of 

elections for Federal office outside of the activities listed under HAVA Title III Uniform and 

Nondiscriminatory Election Technology and Administration Requirements if the State certifies 

that it has implemented the requirements of Title III, or the amount it will spend on other 

activities will not exceed an amount equal to the minimum payment amount applicable to the 

State under Section 252 on Allocation of Funds. Title III includes voting system standards, 

voting information requirements, provisional voting, statewide voter registration lists, and 

identification requirements for voters who register by mail. States may also use requirements 

payments to improve the administration of Federal elections. Each year, EAC reports to 

Congress on how the States have spent HAVA funds. 

Accessible Voting Technology Grants: 

The Accessible Voting Technology Initiative supports research and development activities to 

increase the accessibility of new, existing, and emerging technological solutions in areas such as 

assistive technologies, interoperability, and the design of voting systems. Funding supports 

research for: 1) promising technologies and practices; 2) technology testing and adoption; and 3) 

development of administrative processes and training improvements to increase accessibility of 

existing voting procedures and election systems. 

The funding notice for the initiative announced the availability of $7 million. Although the 

notice anticipated that one award would be made, the Staff Review Team, comprised of members 

from EAC, the U.S. Department of Commerce National Institute of Standards and Technology 

(NIST), and the United States Access Board, recommended splitting the funding to issue two 

awards at reduced levels. EAC awarded $4,500,000 to Clemson University in Clemson, SC and 

$2,500,000 to the Information Technology and Innovation Foundation in Washington, DC. With 

EAC, the two organizations are working together, leveraging each other’s strengths. 

Voting System Pre-Election Logic & Accuracy Testing and Post-Election Audit Grants: 

The purpose of the Voting System Pre-Election Logic and Accuracy Testing (L&A) and PostElection Audit Initiative is to develop and document processes and best practices for 

coordinating quality and cost-effective voting system pre-election L&A testing, and post-election 

audits. Outcomes will include tool kits, guides, best practices, research findings and 

recommendations that can be disseminated widely within the election community. In FY 2011, 

EAC awarded $1,463,074 to 12 award recipients. 
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FY 2011 Pre-Election Logic and Accuracy Testing & Post-Election Audit Initiative 

Grant Recipients 

California Secretary of State; Sacramento, CA (Audit) 

Orange County Registrar of Voters; Santa Ana, CA (Audit) 

County of Humboldt; Eureka, CA (Audit) 

County of Santa Cruz, CA; Santa Cruz, CA (Blended L&A and Audit) 

Colorado Department of State; Denver, CO (Audit) 

State of Connecticut, Secretary of the State; Hartford, CT (Blended L&A and Audit) 

Office of Cook County Clerk; Chicago, IL (Blended L&A and Audit) 

State of Indiana, Secretary of State; Indianapolis, IN (Blended L&A and Audit) 

City of Takoma Park; Takoma Park, MD (Audit) 

County of Boone; Columbia, MO (L&A) 

New York State Board of Elections; Albany, NY (Blended L&A and Audit) 

Cuyahoga County Board of Elections; Cleveland, OH (Blended L&A and Audit)

College Poll Worker Grants: 

College Poll Worker grants are authorized under HAVA Section 501. To date, EAC has 

awarded 89 grants totaling $3.1 million to recruit and train college poll workers since the College 

Program was established in 2004. 

 

EAC awarded no new College Poll Worker grants in FY 2011, but continued to monitor and 

work with the FYs 2009 and 2010 grantees to help them carry out successful programs. The 

period of performance for the FY 2009 College Poll Worker grants are two-year awards. The 

FY 2010 College Poll Worker grants are three-year awards. 

Part of EAC’s efforts to assist grantees in FY 2011 included coordinating a series of 

teleconferences based on areas of interest found during the review of grant narrative progress 

reports. The series recognized that developing a College Poll Worker Program that meets its 

objectives can be a challenge without the support of many different factions including schools, 

administrators, students and the community. The three teleconferences focused on Teacher and 

School Administration Involvement, Sustainability Post-Grant, and Outreach Efforts for 

Community Involvement. Further, the teleconferences were held separately for the Mock 

Election Program. 

Mock Election Grants: 

Mock Election Program grants are authorized under HAVA Section 295. EAC has awarded over 

25 grants totaling $998,820 to organizations under this program since the Mock Election 

program was established in 2004. The grants allow students to become familiar with voting 

processes and technologies so that when they become eligible to vote, they will be more 

comfortable with their civic duties. 

EAC awarded no new Mock Election Program grants in FY 2011, but continued to monitor and 

provide technical assistance to the FYs 2009 and 2010 grantees to help them succeed. As is the 
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case with the College Poll Worker grants, the FY 2009 Mock Election Program grants are twoyear awards and the FY 2010 Mock Election Program grants are three-year awards. 

Strategic Goal Two: Fund and Oversee FYs 2009 - 2011 Performance Measures 

1/ Represents a change to the Strategic Plan, from June 30 of each year to with the Annual Performance Report in FYs 09 and 10. 

2/ Based on best available information 

Performance Indicator 

Type of 

Indicator Planned 

FY 2009 

Actual FY 2010 Actual 

FY 2011 

Actual 

Strategic Objectives 

Accurately and timely disburse Federal financial assistance administered by EAC. 

 Publish program handbook in FY 2009 Output Final handbook 

Completed 

9/30/2009 

 

Award grants within established timeframes. Output 100% 100% 

100% of 

requirements 

payments (RPs) & 

1year grants, 33% 

of no year 

discretionary 

grants 

100% of RPs & 

no year 

discretionary 

grants 

(Disability and 

1

st round L&A 

grants) 

Submit State plans for publication in the Federal 

Register within 30 days of receipt of the plan. Output 100% 100% 100% 100% 

Submit payment requests to GSA within 10 days of 

receipt of acceptable requests/certifications. Output 100% 98% 100% 100% 

Effectively monitor Federal financial assistance administered by EAC. 

 

 

Review financial and performance reports and notify

recipients of reporting anomalies or failures to file 

within 30 days of knowledge of such conditions, in 

writing in all cases, and by telephone as time permits, 

to offer assistance and answer questions. Output 

State reports due 

12/31/09 Met goal 

Met goal by 

deadline 

Met goal by 

deadline 

Resolve 100 percent of audit findings within 

established time frames. Output 

100% audit 

resolution 

TBD% 

resolution 

50% audit 

resolution; no 

overdue mgt. 

decisions as of 

9/30/2010 

No overdue 

management 

decisions as of 

9/30/2011 

Conduct site visits to at least three high priority

grantees each year. Output 3 site visits 

1 site visit 

during Strategic 

Plan period 3 site visits 2 site visits 

Negotiate indirect cost rates within 30 days of receipt 

of acceptable indirect cost proposals. Output 30 days 

Negotiations on 

hold pending 

MOU w/HHS 

Signed MOU 

w/HHS July 2010 

for negotiation 

services 

Requests 

submitted to 

HHS upon 

receipt 

Issue the annual report to Congress on the expenditure 

of HAVA funds by July 15 of each year [with the 

Annual Performance Report]. 1/ Output 

Report issued 

7/15/09 

Format revised, 

attached to 

Cong'l Budget 

Justification 

(CBJ) as 

Appendix C 

Report issued with 

CBJ/Annual 

Performance 

Report Appendix 

C 

Report will be 

issued by 

7/15/12 

Provide technical assistance and guidance on the management of Federal financial assistance administered by EAC to reduce the 

risk of inappropriate use of funds and accounting errors.

Submit to the Commissioners all recommended policy 

and guidance concerning the administration of 

Federal financial assistance administered by EAC 

within established time frames. Output 100% 

Count will 

begin in FY 

2010 

50% of advisory 

opinions (AOs) 

Submitted one 

AO before 

quorum was lost 

 Offer at least one workshop per year. Output 1 workshop 2 webinars 3 presentations 

1 webinar, 2 

presentations 

 

Respond to all inquiries by recipients about the use 

and administration of funds in accordance with EAC 

requirements in a timely manner. Output 

24 hour turnaround for 

phone & email 

response time 

To be measured 

beginning in 

FY 2010 

24 hour turnaround for phone 

& email response 

time 90% 

24 hour turnaround for phone 

& email response 

time 90% 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

16

Goal Three – Study, Guide and Assist

Strategic Plan Goal 3 is to identify and develop information on areas of pressing concern 

regarding the administration of elections for Federal office, issue recommended improvements, 

guidance, translations, and best practices as required by HAVA, and carry out responsibilities 

under the National Voter Registration Act (NVRA). The outcome of the goal is to provide the 

election community and other key stakeholders pertinent, impartial, timely, and high-quality 

information, recommendations, guides, and other tools on election and voting issues. Further, 

eligible citizens use the National Mail Voter Registration form to register to vote, register with a 

political party, or report a change of name, address, or other information. 

FY 2011 Research, Policy 

and Programs Division 

Enacted Budget 

$1,069,728 

Goal 3 is administered by the Research, Policy and Programs (RPP) division. The goal 

will be achieved through the use of four strategic objectives. The results of the measures 

associated with the objectives appear in the next table of this report. 

The Research, Policy and Programs division: 

• Administers the Election Management Guidelines Program to help election officials 

promote secure, accurate, and accessible elections by providing information on topics 

such as Ballot Design, Contingency Planning, Managing Change in an Election Office, 

Media and Public Relations, and Developing an Audit Trail for the verification of votes; 

• Manages the Language Accessibility Program to provide informational materials on the 

Federal election process and election terminology in languages other than English, 

translate the National Mail Voter Registration Form, and gather information from 

working groups to address the election needs of voters with limited or no English 

proficiency; 

• Provides materials to voters to facilitate successful participation in Federal elections such 

as registering to vote; 

• Conducts election research on mandated topics. 

HAVA mandates that EAC issue studies on the impact of free absentee ballot return postage on 

voter participation, electronic voting and Uniformed and Overseas Citizens Absentee Voting Act 

(UOCAVA) voters, the feasibility of alternative voting methods, the voting experiences of firsttime voters who register to vote by mail, and the feasibility and advisability of identifying voters 

by Social Security Numbers. 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

17

Goal 3 FY 2011 Accomplishments

Research: 

In FY 2010, RPP developed a listing of potential research projects, policy and program 

initiatives including timelines, to guide staff work through 2012. Progress was made in FY 2011 

toward completing several projects noted in the research schedule, many of which are mandated 

by HAVA or authorized by Congress. The list will continue to be revised in accordance with 

EAC and/or Congressional priorities. 

Research efforts continued in FY 2011 on the HAVA-mandated study on the Use of Social 

Security Numbers for the Purpose of Voter Registration. A contractor was selected to begin 

work on another mandated study, Election Administration in Urban and Rural Settings. Work 

also continued on the 2010 Uniformed and Overseas Citizens Absentee Voting Act Report. 

Research work completed in FY 2011 includes: 

 

• Administering the 2010 Election Administration and Voting Survey to 50 States, the 

District of Columbia, and 4 territories (results are scheduled for release in FY 2012). 

• Reporting to Congress on the findings of the 2009-2010 Impact of the National Voter 

Registration Act of 1993 (released in June 2011). 

• The 2010 Statutory Overview report, which is a recitation of States’ election laws and 

procedures (released in May 2011). 

• A first draft of the mandated Recounts and Contests study. 

Policy: 

EAC, in accordance with HAVA, is responsible for issuing regulations to implement portions of 

the National Voter Registration Act (NVRA) of 1993 regarding the form and content of the 

National Mail Voter Registration Form, and to submit a biennial report to Congress on the 

impact of the NVRA. During FY 2011, RPP staff received and processed State requests for 

modifications to the state-specific instructions on the National Mail Voter Registration Form. 

EAC issued a Notice of Proposed Rulemaking (NPRM) to revise the NVRA regulations on 

August 9, 2010 and, in effort to reach out to as many stakeholders as possible, provided a public 

comment period of over 100 days ending on November 23, 2010. EAC held three public 

hearings on the NPRM from August through October, 2010. 

EAC commenced mandated work on voluntary guidance for provisional voting in FY 2011. EAC 

will conduct a survey of election officials in FY 2012 and consult with state election directors 

before issuing new guidance. EAC requires a quorum to move forward on policy decisions such 

as this. 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

18

Programs: 

EAC program staff has begun the process of selecting Election Management Guidelines and 

Quick Start Guides to update. It is anticipated that three Election Management Guideline 

chapters and three Quick Start Guides will be updated and released in FY 2012 including one on 

military voters and citizens living overseas. Staff also has begun to prepare material for a new 

Quick Start Guide on “Military Heroes” based on the early findings of an FY 2011 grant 

administered by the EAC. 

EAC program staff conducted three teleconferences with EAC College Poll Worker and Mock 

Election grantees to solicit feedback for updating the Guidebook for Recruiting College Poll 

Workers. An update to EAC’s poll worker guidebook will be completed before the 2012 

presidential election. 

In FY 2011, RPP completed a revision of A Voter’s Guide to Federal Elections in anticipation of 

the 2012 election. The updated Voter’s Guide was translated into nine languages in addition to 

English: Chinese, Cherokee, Dakota, Japanese, Korean, Spanish, Tagalog, Vietnamese, and 

Yu’Pik. The Office of Citizenship of the U.S. Citizenship and Immigration Services 

complemented EAC’s distribution of A Voter’s Guide by providing over 700,000 copies to new 

citizens. 

The Language Accessibility Program worked to meet its strategic goal of assisting election 

officials in meeting the needs of language minority voters by providing a searchable online 

version of the Glossaries of Election Terminology on EAC’s website. The searchable database 

format can be accessed by the general public, including a voter or election official, at 

www.eac.gov/glossary/default.aspx. 

Strategic Goal Three: Study, Guide, and Assist FYs 2009 - 2011 Performance Measures 

Performance Indicator 

Type of 

Indicator Planned 

FY 2009 

Actual FY 2010 Actual FY 2011 Actual 

Strategic Objectives

Complete research on relevant issues that improve the administration of elections for Federal office and expeditiously report on critical election 

administration subjects and data. 

 

Start 100 percent of planned and funded projects each 

year. Output 100% 100% 100% 100% 

Meet milestones for the completion of research projects 

in accordance with schedules and deliverables each year. Output 100% 67% 100% 80% 

Disseminate all completed research project reports to 

stakeholders. Output 100% 100% 100% 100% 

Establish, in Fiscal Year 2010, a baseline for measuring 

stakeholder use of EAC research and educational 

products to improve the administration of elections for 

Federal office. In subsequent years, increase the 

percentage of stakeholder use of EAC research products. Output NA Baseline 50% 65% 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

19

 Performance Indicator Type Planned FY 2009 Actual FY 2010 Actual FY 2011 Actual

Identify and collect required and useful data on election administration practices, voting methods, and demographics; and make 

recommendations for improving the quality of practices, methods, and data.

Establish a baseline in Fiscal Year 2009 on the accuracy 

and completeness of data reported by States in response 

to EAC surveys. Increase the accuracy and completeness 

of reported data in each of the succeeding years. Output 

Baseline 

93% EDS 

2004 

100% 

response to 

EDS 2008 NA 

97% response to 

EAVS 2010 

Include recommendations to improve election data 

collection and data provided to Congress in the biennial 

report on the Election Day Survey (EDS). Output 

Report 

submitted 

June 2009 NA 

Report submitted 

June 2011 

Issue required reports [UOCAVA, NVRA, Vote 

Count/Recount FY 2011, Urban/Rural late FY 2012] to

Congress by statutory deadlines. Output 

# varies by 

statute 2 1 2 

Issue guidance and administer programs that provide timely and useful information to election officials and voters.

Complete the “Voters Guide to Federal Elections” in

languages currently covered under the minority language 

provisions of the Voting Rights Act by 9/2009 Output 

Complete 

translations 

Completed 

10/2008 

 

Complete guidance regarding HAVA Section 301 by 

January 2012. Output NA NA 

Complete 

pending a 

quorum 

 

Complete guidance regarding HAVA Section 302 by 

August 2010. Output NA 20% 35% 

 

Complete guidance regarding HAVA Section 303 by 

June 2011. Output NA NA 

Complete 

pending a 

quorum 

 

Translate the Voter’s Guide to Federal Elections in 

languages currently covered under the minority language 

provisions of the Voting Rights Act on the basis of the 

2010 Census. Output NA NA 

Updated and 

completed 

additional 

translations 

 

Complete initial materials for addressing the needs of 

Native Americans and Alaska Natives by October 2010. Output NA 

 Planned for 

completion in 

FY 2012 

Completed 

glossaries of 

election terms 

 Complete interactive glossaries by March 2010. Output NA 

Contracted for 

glossaries Completed 

 

Establish a baseline for measuring stakeholder use of 

EAC teaching materials by the end of Fiscal Year 2010. 

In subsequent years, increase the percentage of 

stakeholder use of EAC teaching materials. Output NA Baseline 50% TBD 

Enact regulations governing the national mail voter registration application, collection of voter registration and related data, and reporting to the 

Congress as required by NVRA.

 

Begin NVRA rulemaking process and adopt interim 

procedures by January 2010. Output NA 

Completed 

comment process 

2/2011. 

Complete 

pending quorum

Complete NVRA rulemaking process and issue guidance

by October 2012 and make new regulations effective 

immediately following the Federal general election of 

2012. Output NA 

60% --

Completed 

comment 

analysis June 

2011

Issue final 

regulations and 

guidance pending 

a quorum 

Issue the biennial report on the impact of NVRA by June 

30 of each odd-numbered year. Output 

Completed 

on time 

6/30/09 NA 

Completed on 

time 6/30/11

Complete feasibility study of making the national mail 

voter registration application available in all languages 

covered by the Voting Rights Act by June 2010. Output NA 

Analysis 

completed 

10/2009 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

20

Goal 4 – Test and Certify

Strategic Plan Goal 4 is to build public confidence in elections by testing and certifying voting 

systems to improve system security, operation, and accessibility. The outcome of the goal is to 

help ensure that voting equipment operates more reliably and securely and is more accessible to 

voters with disabilities. States use the EAC Testing and Certification Program to ensure voting 

systems meet Voluntary Voting System Guidelines (VVSG) standards. The standards are 

developed by EAC’s Technical Guidelines Development Committee (TGDC) and the National 

Institute of Standards and Technology (NIST), and adopted by EAC. 

FY 2011 Testing and 

Certification Division 

Enacted Budget 

$1,325,481 

Goal 4 is administered by the Testing and Certification division. The goal will be achieved 

through the use of two strategic objectives. The results of the measures associated with the 

objectives appear in the next table of this report.

Under the Help America Vote Act, EAC accredits voting system test laboratories and certifies 

voting equipment. Participation by the States in the program is voluntary. Staff works with 

NIST to evaluate and accredit voting system test laboratories and manage the voting system 

certification process. 

The Testing and Certification (T&C) division: 

• Assists States with voluntary certification of their voting systems; 

• Supports local elections officials in the areas of acceptance testing and pre-election 

system verification; 

• Promotes quality control in voting system manufacturing; and 

• Provides procedures to the voting system manufacturers for the testing and certification 

of voting systems to specified Federal standards consistent with the requirements of 

HAVA Section 231. 

EAC’s voting system certification program establishes accountability through its Quality 

Monitoring Program which ensures, through various check points, that the voting systems used 

in the field are the same systems EAC has certified. For instance, under the program, EAC has 

the ability to conduct site visits to production facilities to determine whether systems produced 

are consistent with those that have received EAC certification. In addition, EAC collects reports 

from election officials regarding voting system anomalies. After reviewing the reports, EAC 

disseminates the information to election officials. Furthermore, upon invitation or with 

permission from election officials, the EAC conducts reviews of systems that are in use in the 

field. 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

21

Goal 4 FY 2011 Accomplishments 

Voting System Certification: 

• Certified one full system, ES&S Unity 3.2.1.0, and one modification, Unisyn 1.01. 

• Conducted ongoing testing during FY 2011 for eleven voting systems or system 

modifications. 

• Held a meeting with Dominion Voting Systems and Wyle Labs to familiarize all parties 

with the Dominion ICE system being tested at Wyle. 

• Developed timelines for ES&S Unity 5.0 and Dominion test campaigns. 

• Issued requests for information regarding the Unity 3.2.0.0 investigation to Wyle Labs, 

Cuyahoga County, iBeta Quality Assurance and ES&S. 

• Met with SLI and Hart InterCivic in Denver in May regarding current testing for the State 

of Oklahoma and the ability for this testing to be used in an upcoming Federal testing 

campaign for Hart. 

Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA): 

• Published A Survey of Internet Voting. 

• Completed the UOCAVA Registration and Voting Process white paper. 

• Developed and forwarded the UOCAVA Pilot Program Testable Requirements document 

to NIST and EAC’s Technical Guidelines Development Committee (TGDC). 

• Attended the Federal Voting Assistance Program (FVAP) meeting on Internet Voting and 

USENIX/EVoting in San Francisco in August. 

• Met with NIST and FVAP in September to discuss options for an FVAP-run competition 

to solicit system architecture for a UOCAVA internet voting demonstration project. 

Voluntary Voting System Guidelines (VVSG) and Test Suites: 

• Performed ongoing work with the National Institute of Standards and Technology (NIST)

to complete revision to VVSG 1.1 Draft. 

• Held a two-hour session immediately prior to opening of the National Association of 

State Election Directors (NASED) meeting on the subject, “Are All VVSG Requirements 

Created Equal?” 

• Held a Test Suite meeting with Wyle, SLI and NIST’s National Voluntary Laboratory 

Accreditation Program (NVLAP) at Wyle Labs in Huntsville, AL in June. 

• Participated in the TGDC meeting at NIST in July. 

Laboratory Accreditation: EAC participated in the SLI Global NVLAP audit January 31-

Febuary 2, 2011. 

Meetings and Site Visits: 

• Observed the use of the ES&S DS200s in New York City during the November 2nd 

General Election and the use of DS200s in Cuyahoga County, OH during the November 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

22

2nd General Election. 

• Held roundtable discussions regarding: 2010 election and preparations for 2012; 

Commercially available Off-the-Shelf (COTS) software; and Life Cycle of a Voting 

System. 

• Presented an overview of the EAC Pre-Election Logic & Accuracy and Post Election 

Audit Grant and the 2010 Accessible Technology Initiative Grant at the Council on 

Governmental Ethics Laws (COGEL) meeting in December in Washington, DC. 

• Reviewed installation of Cuyahoga County, Ohio system fixes by ES&S in June. 

• Moderated a break-out session on voting system sustainability at the Election Center 

Conference in San Antonio in August. 

• Participated in the State Certification meeting at the Center for Elections, Kennesaw, GA 

in September. 

Strategic Goal Four: Test and Certify FYs 2009-2011 Performance Measures 

Performance Indicator 

Type of 

Indicator Planned FY 2009 Actual FY 2010 Actual 

FY 2011 

Actual 

Strategic Objectives 

Develop and update the VVSG.

Produce updates to the VVSG in Fiscal 

Years 2010 and 2013. Output 

Revised; 

Commissioners 

need to adopt 

VVSG 

updated 1/

Provide for the accreditation and revocation of accreditation of independent, non-Federal laboratories qualified to test voting systems to 

Federal standards.

 

Complete accreditation reviews for all 

laboratories recommended to EAC by 

NIST and for all emergency actions 

within 90 days. Output 

100% 

complete in 90 

days 

66% complete in 90 

days 

66% complete in 

90 days 

75% complete 

in 90 days 

Test and document the results of the 

review of compliance with procedures 

by 100 percent of accredited 

laboratories every 2 years. Output 100% 100% 100% 100% 

Administer the testing, certification, decertification, and recertification of voting system hardware and software by accredited 

laboratories.

Conduct at least one review of a 

manufacturing facility of a registered 

manufacturer at least once every 4 

years. Output 2 reviews 

Plan to conduct field reviews for at 

least 50 percent of jurisdictions that 

volunteer for reviews. Output 

Reviewed 50% of 

jurisdictions 

Reviewed 

100% of 

jurisdictions 

requesting 

reviews 

Respond to requests for interpretations 

of voting system standards within 45 

days (measures may be modified after 

EAC determines average number of 

requests). Output 45 days 

52.4 days (40% on 

target) 52.4 days 48 days 

1/ Currently referred to as VVSG Version 1.1. 

Note: does not include the measure, “Test 100% of systems qualifying for testing each year.” The content of the measure will be clarified 

with Commissioners after a quorum is established. 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

23

Goal 5 Manage

Strategic Plan Goal 5 is to achieve organizational and management excellence. The outcome is 

that EAC Commissioners and staff carry out EAC’s strategic objectives. 

Goal 5 is administered by the Commissioners, the Standards Board, the Board of Advisors, the 

Technical Guidelines Development Committee, Executive Director, General Counsel, Chief 

Operating Officer, and Chief Financial Officer. In order to achieve the goal, EAC will focus on 

continuing to achieve a clean audit opinion, providing accurate timely information, and 

improving integration of budget and performance as prescribed by the President’s Management 

Agenda.

Goal 5 Accomplishments

Each month, EAC reports to the Chair and Ranking Member of the House Subcommittee on 

Elections, Committee on House Administration on the status of 82 OIG audit recommendations 

made as of March 2008. To date, only three of the 82 recommendations remain open. Two of 

the open recommendations, on the National Voter Registration Act and Communications/ 

Clearinghouse policy require a quorum of the Commission for final resolution. The third, on 

records management, should be resolved in FY 2012. 

Regarding meeting annual performance measures, management works continuously to foster a 

culture of accountability among staff. The agency was successful in improving staff satisfaction 

ratings on the 2010 annual employee survey. Agency directors responsible for implementation 

of the EAC Strategic Plan goals report on their division metrics in the Agency Financial Report 

in November, the Annual Performance Report along with the Congressional Budget Justification 

in February, and on planned metrics in the OMB Budget Justification each September. Biweekly Commissioner Staff briefings were held in FY 2011, where Commissioners were 

informed of staff issues. 

EAC financial staff directors complete assessable unit risk assessment questionnaires and 

individual letters of assurance. The directors’ letters of assurance are rolled into the CFO’s 

Annual Statement of Assurance. 

EAC will continue to focus on resolution of issues identified in audits, setting up sound systems 

and policies and procedures, working with managers on the relationship between budget and 

performance, maximizing use of staff and financial resources, and training EAC staff on 

financial management processes and their responsibilities. 

 
 U. S. Election Assistance Commission 

 Fiscal Year 2011 Annual Performance Report 

24

Strategic Goal Five Manage FYs 2009 - 2011 Performance Measures

Performance Indicator 

Type of 

Indicator Planned FY 2009 Actual FY 2010 Actual FY 2011 Actual 

Strategic Objective

Implement a high performance organization 

Obtain a clean opinion on 

agency financial statements by 

FY 2010 Outcome 

Unqualified 

opinion received 

Unqualified 

opinion received 

Unqualified 

opinion received 

Institute an internal integrated 

budget and financial 

management system in FY 

2010 

Established CFO 

department 

2/2010 

Implement 90 percent of the 

OIG audit recommendations 

within agreed upon timeframes. Outcome 90% 

77% of 

outstanding 

operational recs. 

were resolved 

100% of FY 

2010 operational 

recs. 

implemented on 

time; 97.6% of 

operational audit 

recs. made prior 

to FY 2010 

resolved (2 of 82 

outstanding) 

No overdue 

grants 

management 

decisions as of 

9/30/2011; 2 of 

82 operational 

audit recs 

outstanding