EXHIBIT 99



|ICT GROUP FINANCIAL MEDIA
CONTACT: |  | ICT GROUP INVESTOR CONTACT: 
|---------------------------------- |  | ----------------------------
|BERNS COMMUNICATIONS GROUP,
LLC    |  | BROD GROUP                  
|Stacy Berns/Michael McMullan       |  | Betsy Brod/Jonathan Schaffer
|212-994-4660                       |  | 212-750-5800                



ICT
GROUP REPORTS FIRST QUARTER RESULTS

~ First Quarter Revenue and Earnings In Line with Previous Guidance;

Updates 2003 Outlook ~



NEWTOWN, PA, APRIL 24, 2003  ICT GROUP, INC. (NASDAQ: ICTG), today reported results for the first quarter ended
March 31, 2003. First quarter revenue increased 6% to $76.6 million compared to $72.3 million in the prior-year period and in line with the Companys previous guidance of $76 to $78 million. Including a recently announced pre-tax charge of
$11.7 million related to an ongoing class action lawsuit, operating loss was $8.1 million in the 2003 first quarter and net loss for the period was $5.2 million, or $0.42 per diluted share. Net income in the prior year period was $3.1 million, or
$0.24 per diluted share.

Excluding litigation costs, net income for the period would have been $0.18 per diluted share,
consistent with the Companys previous guidance of first quarter earnings of $0.18 to $0.21 per diluted share, which also excluded potential litigation costs.

In the first quarter of 2003, our CRM services business continued to grow rapidly, and we experienced a strong rebound in our international business, across all country markets. We also made
substantial progress in executing our plan to shift global production capacity to more cost-effective near-shore and offshore facilities, commented John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP.
Revenue from our CRM services business increased 28% for the period and accounted for 54% of total Company revenue, compared to 44% in last years first quarter. Revenue from our international business units increased significantly and
accounted for 24% of total Company revenue.

The Companys pipeline of outsourced customer care contracts is
strong, as prospective clients are increasingly looking to reduce their costs by using alternative near-shore and offshore solutions. Since the beginning of the year, ICT GROUP has been awarded four new customer care programs and one
expanded agreement. Implementation of these programs will begin during the second quarter of 2003 with substantial expansion planned for the third and fourth quarters, which may require up to 800 additional workstations by year-end.



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ICT GROUP
REPORTS FIRST QUARTER RESULTS (CONT.)



Revenue for the Companys domestic CRM sales business was lower due to the current economic environment, and to a lesser extent from
legislative and geopolitical initiatives. The Company is now better positioned having reduced its dependency on outbound domestic programs to represent 31% of total Company revenue in the first quarter of 2003, compared to 40% in last years
first quarter. Strong double-digit growth in ICT GROUPs international CRM sales business also helped offset the dynamics in domestic CRM sales business.

Demand for our customer care services continues to grow with the addition of new clients, including an agreement with VTech
announced today, and the recently announced expansion of our relationship with Virgin Mobile USA, continued Mr. Brennan. These agreements, along with our current base of business, should enable ICT GROUP to increase CRM
services revenue by 20% to 30% in 2003. The Company also believes that it is on track to produce between 55% to 60% of its total call volumes outside of the U.S. in 2003, up from 42% in 2002, and we are on schedule to open our first contact center
in the Philippines in May. This center is expected to support close to 500 workstations by year-end. At the same time, we have also begun to install additional workstation capacity at new and existing facilities in Canada and Mexico to support local
country and U.S. markets.

The anticipated gains in revenue and profitability from the growth of the Companys CRM
services operations are expected to materially contribute to results beginning in the second half of 2003. In the second quarter, our financial results will reflect the start-up costs associated with new customer care programs, the winding down of
two legacy accounts, and the ongoing global production shift, which is proceeding on schedule.

As a result of these
factors, combined with a shift in demand trends for outbound domestic CRM sales, the Company expects second quarter revenue of approximately $74 to $78 million and earnings in the range of $0.12 to $0.18 per diluted share. For the full year, ICT
GROUP now expects revenue and earnings growth of 5% to 10%. Revenue and profitability are expected to improve during the third and fourth quarters, driven largely by the ramp-up of business already secured. All 2003 quarterly and
full-year earnings guidance and related statements are before any expenses that the Company has incurred or may incur in the period related to the ongoing class action litigation.

Due to the court order reported by the Company on April 21, the Company increased its accrual related to the ongoing class action
litigation and, as a result, may no longer be in compliance with the financial covenants of its credit facility. The Company has reached an agreement with its lead bank and



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ICT GROUP
REPORTS FIRST QUARTER RESULTS (CONT.)



expects that it will be able to reach an agreement with the full Bank Group to amend the financial covenants of its credit facility to remain in
compliance.

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of integrated customer
relationship management (CRM) solutions. The Company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. The Company manages CRM service operations in the U.S., Europe, Canada,
Australia, Mexico and the Caribbean from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media and energy services industries.
ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUPs fully compatible Web-enabled customer service
operations. To learn more about ICT GROUP, visit the Companys website at www.ictgroup.com.



Important Cautionary Information Regarding Forward-Looking Statements

This press
release contains certain forward-looking statements, such as expected revenue and earnings, plans to expand into new international markets and to increase capacity, ability to maintain growth momentum, expected demand for services, ability to
migrate operations to lower cost centers and ability to transition business to faster growing operations. The forward-looking statements involve assumptions and are subject to substantial risks and uncertainties. Whenever possible, forward-looking
statements are preceded by, followed by or include the words believes, expects, anticipates or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no
obligation to update any such forward-looking statements. For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual
events or results of operations, cash flows and financial condition of ICT GROUP may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those
discussed in ICT GROUPs annual report on Form 10-K for the year ended December 31, 2002 and other documents, such as reports on Form 8-K and other reports on Form 10-Q filed by ICT GROUP with the Securities and
Exchange Commission. Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct and we undertake no
obligation to update such expectations.



Important factors
that could cause actual results to differ materially from ICT GROUPs expectations, or that could materially and adversely affect ICT GROUPs financial condition, may include, but are not limited to the
following, many of which are outside ICT GROUPs control: demand for ICT GROUPs services, the cost to defend or settle litigation against ICT GROUP, judgments, orders, rulings and other
developments in litigation against ICT GROUP, unanticipated labor difficulties, ICT GROUPs capital and financing needs, ICT GROUPs ability to integrate acquired businesses, customer demand for
a clients product, the clients budgets and plans, interest rates and other conditions affecting the clients industry, unanticipated contract or technical difficulties, identifying and opening planned contact centers within
timeframes necessary to meet client demands, reliance on strategic partners, industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, competitive pressures in ICT
GROUPs industry, terrorist attacks, and the impact of war. These factors, as well as others, such as conditions in the securities markets and actual or perceived results or developments affecting companies in our industry, could
affect the trading price of our common stock.



(Tables Follow)





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ICT
GROUP, INC.

Consolidated Condensed Statements of Operations

(In thousands, except per share data)

(Unaudited)



|                                                           |  | Three Months EndedMarch 31,
|---------------------------------------------------------- |  | ---------------------------
|                                                           |  | 2003                       
|REVENUE                                                    |  | $                          
|                                                           |  |                            
|OPERATING EXPENSES:                                        |  |                            
|Costs of services                                          |  |                            
|Selling, general and administrative                        |  |                            
|Litigation costs                                           |  |                            
|                                                           |  |                            
|                                                           |  |                            
|                                                           |  |                            
|Operating income (loss)                                    |  |                            
|Interest expense, net                                      |  |                            
|                                                           |  |                            
|Income (loss) before income taxes (benefit)                |  |                            
|Income taxes (benefit)                                     |  |                            
|                                                           |  |                            
|Net income (loss)                                          |  | ($                         
|                                                           |  |                            
|Diluted earnings (loss) per share                          |  | ($                         
|                                                           |  |                            
|Shares used in computing diluted earnings (loss) per share |  |                            
|                                                           |  |                            
|Adjusted Results of Operations:                            |  |                            
|Income (loss) before income taxes                          |  | ($                         
|Litigation costs                                           |  |                            
|                                                           |  |                            
|Adjusted income before income taxes                        |  |                            
|Adjusted income taxes                                      |  |                            
|Adjusted net income                                        |  | $                          
|                                                           |  |                            
|Adjusted earnings per share                                |  | $                          
|                                                           |  |                            
|Shares used in computing adjusted earnings per share       |  |                            
|                                                           |  |                            





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ICT
GROUP, INC.

Consolidated Balance Sheets

(In thousands)

(Unaudited)



|                                               |  | March 31, 2003 |         | December 31, 2002
|---------------------------------------------- |  | -------------- | ------- | -----------------
|ASSETS                                         |  |                |         |                  
|CURRENT ASSETS:                                |  |                |         |                  
|Cash and cash equivalents                      |  | $              | 15,564  |                  
|Accounts receivable, net                       |  |                | 56,074  |                  
|Other current assets                           |  |                | 15,313  |                  
|                                               |  |                |         |                  
|Total current assets                           |  | $              | 86,951  |                  
|                                              
|PROPERTY AND EQUIPMENT, net                    |  | $              | 46,985  |                  
|                                              
|OTHER ASSETS                                   |  | $              | 3,936   |                  
|                                               |  |                |         |                  
|                                               |  | $              | 137,872 |                  
|                                               |  |                |         |                  
|LIABILITIES AND SHAREHOLDERS EQUITY           |  |                |         |                  
|CURRENT LIABILITIES                            |  |                |         |                  
|Current maturities of long-term debt           |  | $              | 24,500  |                  
|Accounts payable and other current liabilities |  |                | 49,347  |                  
|                                               |  |                |         |                  
|Total current liabilities                      |  | $              | 73,847  |                  
|                                              
|LONG-TERM DEBT                                 |  |                |        |                  
|                                              
|TOTAL SHAREHOLDERS EQUITY                     |  | $              | 64,025  |                  
|                                               |  |                |         |                  
|                                               |  | $              | 137,872 |                  
|                                               |  |                |         |                  
|Additional Information                         |  |                |         |                  
|WORKSTATIONS AT PERIOD END                     |  |                | 8,067   |                  



News
Release

ICT GROUP, INC.

800-799-6880



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