ZUCKERT SCOUTT EY RASENBERGER, L.L.P.

ATTO[(NEYS. AT LAW

888 Seventeenth Street, N\oV, Washington, DC 2OCXJ6-3309

T

MALCOLM L. BENGE

June 25,2013

BYE-File

Docket Section

U.S. Department of Transportation

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

Re: Docket OST -98-3304

PrivatAir S.A.

Aviation Disaster Family Assistance Plan'

Ladies and Gentlemen:

Pursuant to the requirements of the Department of Transportation, PrivatAir S.A. hereby

submits an updated Aviation Disaster Family Assistance Plan, replacing the plan submitted to the

Department on March 10,2004.

Respectfully submitted,

(L{cfev~~i?~_

Malcolm L. Benge i.

Attorneys for

PrivatAir S.A.

cc: Mr. Erik Grosof

National Transportation Safety Board
PRIVATAIR AVIATION DISASTER FAMILY ASSISTANCE PLAN AND

PASSENGER MANIFEST INFORMATION MANAGEMENT PLAN

This Family Assistance Plan is submitted in compliance with the Foreign Air Carrier Family Support

Act of 1997, with "AIR-21" and with Vision 100-Century of Aviation Reauthorization Act. This plan

represents the general policy and organized procedures of PrivatAir SA and of PrivatAir GmbH with

respect to victims and family of victims after an aviation accident in US territory involving a flight of

PrivatAir to best meet their needs as outlined in the documentation mentioned above.

PrivatAir's plan to assist those affected by an aviation disaster is part of a larger organized effort,

which includes the National Transportation Safety Board and many other government agencies to

provide the highest level of support to survivors and family members.

The following processes and procedures are in place in view of

• Passenger Inquiry Center

• Passenger Manifest

• Next of kin notification

• Airline Family Assistance Plan (including monuments, damage to property and NTSB

hearings)

1. After an aviation disaster involving a PrivatAir aircraft, PrivatAir will publicize a reliable, tollfree telephone number, and will provide staff to handle calls from the families of the

passengers. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to

provide services in support of Call Center requirements.

a) PrivatAir will immediately notify the Kenyon Call Center when an accident" has

'occurred.

b) The Kenyon Call Center will activate a toll-free telephone number (which has been

reserved and is ready for activation) that has been designated specifically for public

inquiries regarding the accident.

c) Upon activation, the Kenyon Call Center will:

1) Advise call center personnel that the toll-free number has been activated and to

prepare to begin answering telephone calls.

2) Advise PrivatAir the toll-free number has been activated and is ready for

publication to the media.

2. PrivatAir will notify the families of the passengers prior to any public notice of the names of the

passengers, either by utilizing the services of the organization designated for the accident

under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals under

Vision 100- Century of Aviation Reauthorization Act (P.L. 108-176, 117 Stat. 2490). PrivatAir

has contracted with Kenyon International Emergency Services, Inc. to provide' services in

support of notification requirements.

a) As each name on the manifest is verified, the passenger's name will be assigned to a

trained team member who is responsible for notifying the family.
b) Sources of information team members may use to obtain family member contact

information include:

1) Travel agency phone numbers

2) Inbound phone cails

3) Passport information

3. PrivatAir will provide notification to the family of a passenger as soon as PrivatAir has verified

that the passenger was aboard the aircraft (whether or not the names of ail the passengers

have been verified) and to the extent practicable in person.

4. PrivatAir will provide to the Office of Transportation Disaster Assistance designated for the

accident under 49 U.S.C. Section 1136(a)(1) and to the organization designated for the

accident under 49 U.S.C. Section 1136(a)(2), immediately upon request, a list (which is based

on the best available information at the time of the request) of the names of the passengers

aboard the aircraft (whether or not such names have been verified), and will periodicaily

update the list. This list will also be marked "Not for Public Release."

5. PrivatAir wiil consult with the family of each passenger regarding the disposition of ail remains

and personal effects of the passenger within the control of PrivatAir. PrivatAir has contracted

with Kenyon International Emergency Services, Inc. to provide services in support of ail

human remains and personal effects issues.

6. If requested by the family of a passenger, PrivatAir will return any possession of the

passenger, within the control of PrivatAir, to the family unless the possession is needed for the

accident investigation or any criminal investigation. PrivatAir has contracted with Kenyon

International Emergency Services, Inc. to provide services in support of ail personal effects

issues.

7. PrivatAir will retain any unclaimed possession of a passenger, within the control of PrivatAir,

for at least 18 months. PrivatAir has contracted with Kenyon International Emergency

Services, Inc. to provide services in support of ail personal. effects issues.

8. PrivatAir will consult with the family of each passenger about construction by PrivatAir of any

monument to the passengers, including any inscription on the monument.

9. The treatment of families of non-revenue passengers (and any other victim of the accident)

will be the same as the treatment of the families of revenue passengers.

10. PrivatAir will work with any organization designated under 49 U.S.C. Section 1136(a)(2) on an

ongoing basis to ensure that families of passengers receive an appropriate level of services

and assistance foilowing an accident.

11. PrivatAir wiil provide reasonable compensation to any organization designated under 49

U.S.C. Section 1136(a)(2) for services provided to or on behalf of PrivatAir by that

organization.

12. PrivatAir will assist the family of a passenger in traveling to the location of the accident and

provide for the physical care of the family while the family is staying at such location.

13. PrivatAir wiil commit sufficient resources to carry out our Family Assistance Plan.
14. Upon request of the family of a passenger, PrivatAir will inform the family of whether the

passenger's name appeared on a preliminary passenger manifest for.the flight involved in the

accident whether or not the name of that person has been verified.

15. PrivatAir will provide adequate training to the employees and agents of PrivatAir to meet the

needs of survivors and family members following an accident.

16. In the event that PrivatAir volunteers assistance to United States citizens within the United

States with respect to an aircraft accident outside the United States involving major loss of life,

PrivatAir will consult with the National Transportation Safety Board and the Department of

State on the provision of the assistance.

17. In the event that PrivatAir is involved in an accident that results in significant damage to a

man-made structure of other property on the ground PrivatAir will promptly provide notice, in

writing to the owner of the structure or other properly about liability for any properly damage

and means for obtaining compensation. The written notice shall advise an owner to contact

the insurer of the properly as the authoritative source for information about coverage and

compensation. Do not rely on unofficial information offered by foreign air carrier

representative about compensation by the foreign air carrier for accident site property

damage. Obtain photographic or other detailed evidence of properly damage as soon as

possible after the accident, consistent with restriction on access to the accident site.

18. In the event an accident occurs involving PrivatAir and which the NTSB conducts a public

hearing or comparable proceeding at a location greater that 80 miles from the accident site,

PrivatAir will ensure that proceedings will be available simultaneously by electronic means at a

location open to the public at both the origin city and destination city of the PrivatAir flight if.

both are located in the United States.

19. PrivatAir's Emergency Operation Center at Geneva, Switzerland, will coordinate all activities

related to its Emergency Response.

Initial contacts (24 hour) are to be made to

Phone number

Email.

Fax I

Document issued 12'h July 2012 by PrivatAir Emergency Response Manager Roland Schwendeler