# ZUCKERT SCOUTT EY

# RASENBERGER,L.L.P. ATTO[(NEYS. AT LAW 888Seventeenth Street, N\oV,Washington, DC 2OCXJ6-3309 T

MALCOLM L.BENGE 

### June25,2013

BYE-File Docket Section U.S. Department ofTransportation 1200NewJerseyAvenue, S.E. Washington, D.C.20590

Re: Docket OST-98-3304 PrivatAir S.A. Aviation Disaster Family Assistance Plan' Ladies andGentlemen: Pursuant totherequirements oftheDepartment ofTransportation, PrivatAir S.A.hereby submits anupdated Aviation Disaster FamilyAssistance Plan,replacing theplan submitted tothe Department onMarch 10,2004.
Respectfully submitted, 

# (L{cfev~~ 

# i?~

_ Malcolm L.Benge 

# i
. Attorneys for PrivatAir S.A.
cc: Mr.ErikGrosof National Transportation SafetyBoard

### PRIVATAIR AVIATION DISASTER FAMILY ASSISTANCE PLAN AND PASSENGER MANIFEST INFORMATION MANAGEMENT PLAN
This Family Assistance Plan issubmitted incompliance with the Foreign Air Carrier Family Support Act of 1997, with "AIR-21" andwith Vision 100-Century ofAviation Reauthorization Act. This plan represents thegeneral policy and organized procedures of PrivatAir SAand of PrivatAir GmbH with respect tovictims andfamily ofvictims after anaviation accident in USterritory involving aflight of PrivatAir to best meettheir needs asoutlined inthe documentation mentioned above.
PrivatAir's plan toassist those affected byan aviation disaster ispartofa larger organized effort, which includes the National Transportation Safety Board and manyother government agencies to provide the highest level ofsupport tosurvivors and family members.
Thefollowing processes and procedures are in place inview of

• Passenger Inquiry Center

• Passenger Manifest

• Nextofkin notification

• Airline FamilyAssistance Plan (including monuments, damage to property and NTSB hearings)
1. After an aviation disaster involving a PrivatAir aircraft, PrivatAir will publicize a reliable, tollfree telephone number, and will provide staff to handle calls from the families of the passengers. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide services insupport ofCall Center requirements. a) PrivatAir will immediately notify the Kenyon Call Center when an accident" has 'occurred. b) The Kenyon Call Center will activate a toll-free telephone number (which has been reserved and is ready for activation) that has been designated specifically for public inquiries regarding the accident. c) Upon activation, the Kenyon Call Center will:

1) Advise call center personnel that the toll-free number has been activated and to prepare to begin answering telephone calls. 2) Advise PrivatAir the toll-free number has been activated and is ready for publication tothe media. 2. PrivatAir will notify thefamilies ofthe passengers prior toany public notice ofthe names ofthe

passengers, either by utilizing the services of the organization designated for the accident under 49 U.S.C. Section 1136(a)(2) orthe services of other suitably trained individuals under Vision 100- Century ofAviation Reauthorization Act (P.L. 108-176, 117 Stat. 2490). PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide' services in support of notification requirements. a) As each name on the manifest isverified, the passenger's name will beassigned toa trained team member who is responsible for notifying thefamily.b) Sources of information team members may use to obtain family member contact information include: 1) Travel agency phone numbers 2) Inbound phone cails 3) Passport information 3. PrivatAir will provide notification to the family of apassenger assoon as PrivatAir has verified that the passenger was aboard the aircraft (whether or not the names of ail the passengers have been verified) andtothe extent practicable in person. 4. PrivatAir will provide to the Office of Transportation Disaster Assistance designated for the accident under 49 U.S.C. Section 1136(a)(1) and to the organization designated for the accident under 49 U.S.C. Section 1136(a)(2), immediately upon request, a list (which isbased on the best available information at the time of the request) of the names of the passengers aboard the aircraft (whether or not such names have been verified), and will periodicaily update the list.This listwill also be marked "Not for Public Release." 5. PrivatAir wiil consult with the family ofeach passenger regarding the disposition ofail remains and personal effects ofthe passenger within the control of PrivatAir. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide services in support of ail human remains and personal effects issues. 6. If requested by the family of a passenger, PrivatAir will return any possession of the

passenger, within the control of PrivatAir, tothe family unless the possession isneeded forthe accident investigation or any criminal investigation. PrivatAir has contracted with Kenyon International Emergency Services, Inc. to provide services in support of ail personal effects issues. 7. PrivatAir will retain any unclaimed possession of a passenger, within the control of PrivatAir, for at least 18 months. PrivatAir has contracted with Kenyon International Emergency Services, Inc.to provide services insupport ofail personal.effects issues. 8. PrivatAir will consult with the family of each passenger about construction by PrivatAir of any

monument tothe passengers, including any inscription onthe monument. 9. The treatment of families of non-revenue passengers (and any other victim of the accident) will bethe same asthe treatment ofthe families of revenue passengers. 10. PrivatAir will work with any organization designated under 49 U.S.C. Section 1136(a)(2) on an ongoing basis to ensure that families of passengers receive an appropriate level of services and assistance foilowing an accident. 11. PrivatAir wiil provide reasonable compensation to any organization designated under 49 U.S.C. Section 1136(a)(2) for services provided to or on behalf of PrivatAir by that organization. 12. PrivatAir will assist the family of a passenger in traveling to the location ofthe accident and provide forthe physical care ofthe family while the family isstaying atsuch location. 13. PrivatAir wiil commit sufficient resources tocarry outour Family Assistance Plan.14. Upon request of the family of a passenger, PrivatAir will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for.the flight involved in the accident whether ornotthe name ofthat person has beenverified. 15. PrivatAir will provide adequate training to the employees and agents of PrivatAir to meet the needs ofsurvivors andfamily members following an accident. 16. In the event that PrivatAir volunteers assistance to United States citizens within the United States with respect toan aircraft accident outside the United States involving major loss oflife, PrivatAir will consult with the National Transportation Safety Board and the Department of State on the provision oftheassistance. 17. In the event that PrivatAir is involved in an accident that results in significant damage to a man-made structure of other property on the ground PrivatAir will promptly provide notice, in writing to the owner of the structure or other properly about liability for any properly damage and means for obtaining compensation. The written notice shall advise an owner to contact the insurer of the properly as the authoritative source for information about coverage and compensation. Do not rely on unofficial information offered by foreign air carrier representative about compensation by the foreign air carrier for accident site property damage. Obtain photographic or other detailed evidence of properly damage as soon as possible after theaccident, consistent with restriction on access tothe accident site. 18. 

### In the event an accident occurs involving PrivatAir and which the NTSB conducts a public hearing or comparable proceeding at a location greater that 80 miles from the accident site, PrivatAir will ensure that proceedings will be available simultaneously byelectronic means ata location open to the public at both the origin city and destination city of the PrivatAir flight if. both are located inthe United States. 19. PrivatAir's Emergency Operation Center at Geneva, Switzerland, will coordinate all activities related to its Emergency Response. Initial contacts (24 hour) areto bemade to Phone number Email. 

### Fax I

Document issued 

### 12'hJuly

### 2012 by PrivatAir Emergency Response Manager Roland Schwendeler