I am never wrong.I’ve got rights, but you don’t.

Communication Style Closed-minded.

Poor listener.

Has difficulty seeing the other person’s point of view.

Interrupts.

Monopolizes.

Characteristics Achieves goals, often at expense of others.

Domineering, bullying.

Patronizing.

Condescending, sarcastic. - Behavior Puts others down.

V Doesn’t ever think they are wrong.

Bossy. V

Moves into other people’s space, overpowers.Jumps on others, pushes people around.Kno’’-it-all attitude.

Doesn’t show appreciation.

Nonverbal Cues Points and shakes fingers. V

V Frowns and squints critically.

Glares and stares. V

Rigid posture.

Critical, loud tone of voice. .

Fast, clipped speech.

Verbal Cues “You should, must, ought to.” V

‘Don’t ask why—just do

Verbally abusive. V

Confrontation and Must win arguments, threatens, attacks.

Problem Solving Operates from a Vwin.joseposition. V

Feelings Anger.

Hostility.

Frustration.Impatience. V

Effects Provokes counteraggression.

Alienation from others.

Ill health.Wastes time and energy supervising others.

Pays high price in human relationships.

Fosters resistance.Defiance, sabotaging, striking back.. V V V Forming alliances.

Lying and covering up.

• V

V Forces resentful compliance. V
Doesn’t. speak up or is hesitant.

Characteristics Apologetic, self-conscious, trusts others but not self.

Doesn’t express own wants and feelings—allows others to make

decisions for self. Doesn’t get what he/she wants.

Behavior Sighs

a lot.

Tries to sit on both sides of the fence to avoid conflict.

Clams up when feeling treated unfairly.

. Asks permission unnecessarily and complains instead of taking action.

Lets others make choices.

Has difficulty implementing plans.

Self-effacing.

Nonverbal Cues Fidgets.

Nods head often—comes across as pleading.

Lack offacial animation.Smiles and nods in agreement but with downcast eyes and slumped posture.

Low volume, meek.

Talks fast when anxious.Slow, hesitant when doubtful.

Verbal Cues “You should do it.”

“You have more experience than I do.”

“I can’t.”

. “This is prob4bly wrong, but.. .I’ll try.”

Monotone, low energy.

Confrontation and Avoids, ignores, leaves, postpones. Problem Solving Withdraws, is sullen and silent.

: Agrees externally while disagreeing internally. Expends energy to avoid conflicts that are anxiety-provoking. Spends too much time asking for advice.

As

a supervisor, agrees too often.

Feelings Powerlessness.

Wonders why doesn’t receive credit for good work. Chalks lack ofrecognition up to others’ inabilities. Effects Gives up being himself/herself.

Builds dependent relationships.

Doesn’t know where he/she stands.

Slowly loses self-esteem. Promotes others’ causes.

• Is not well liked.

2-D-84 CMS Preceptor Manual—November 2005
Communication Style Effective, active listener.

States limits, expectations.States observati ons—no labels or judgments.

Expresses self directly, honestly and as soon as possible about

feelings and wants.

Checks on feelings of others.

Characteristics Nonjudgmental.

Observes behavior rather than labeling it.

Trusts self and others—confident.

Self-aware, open, flexible, versatile.

Playful sense ofhumor.

Decisive.

• Proactive initiating.

Behavior Operates from choice.

Knows what is needed and develops a plan to get it.

Acti on-oriented, firm, realistic in expectations.

Fair and just, consistent.

• Takes appropriate action toward getting what he/she wants

without denying rights of others.

Nonverbal Cues Open, natural gestures..

Attentive, interested facial expression.

.

Direct eye contact, confident or relaxed posture.

Appropriate vocal volume.

Expressive, varied rate of speech.

Verbal Cues “I choose to.”

“What are my options?”

“What alternatives’ do we have?”

Confrontation and Negotiates, bargains, trades off, compromises.

Problem Solving Confronts problems at the time they happen.

Doesn’t let negative feelings build up.

Feelings Enthusiasm.

Well-being.

Even tempered.

Effects Increased self-esteem. and self-confidence.

Increased self-esteem of others.Feels motivated and understood.

Others know where they stand.