## EXHIBITL FOREIGNAIR CARRIERFAMILY SUPPORTACT PLAN

1. Overview 1.1. The purpose ofthe Azul Linhas Aereas Brasileiras S.A. FamilyAssistancePlan is to provide company personnel with the guidelines, procedures and training that will enable them to act in the best interests ofthe families ofpassengers involved in any aircraft accident involvingAzul Linhas Aereas Brasileiras S.A. aircraft and resulting in a major loss oflife, to treat survivors and families with dignity, and to respectthe cultural and religious backgrounds ofsurvivors and families. 1.2. This document is a part of a larger effort, which includes the National Transportation Safety Board, other government entities and appointed independent non-profit organizations, to assist survivors and families in the event ofan aviation disaster. 

### 2. Pre-ResponsePlanning 2.1. In accordance with the Foreign Air Carrier Family Assistance Act of 1996 (49 U.S.C. Section 1136 & Section 41313), as amended by Vision 

### 100- Century of Aviation Reauthorization Act, Azul Linhas Aereas Brasileiras S.A. will publish this Family Assistance Plan and insert this plan into all appropriate Azul Linhas AereasBrasileiras S.A. manuals. 2.2. The treatment offamilies ofnon-revenue passengers (and any other victim ofthe accident) will bethe same as thetreatmentofthe families ofrevenuepassengers. 2.3. The Azul Linhas Aereas Brasileiras S.A. Emergency Response Team will be utilizedto respondto likelyneeds ofsurvivors and families. 2.4. Training will be based upon employee's responsibilities and Azul Linhas Aereas Brasileiras S.A. will provide logistical supporttotheResponse Team. 2.5. Training ofFamily Assistance Personnel will be conducted in conjunction with Azul LinhasAereas Brasileiras S.A.'strainingrecognizingthat: 2.5.1. A list oftrained Family Assistance Personnel will be maintained in the AzulLinhasAereas Brasileiras S.A. EmergencyResponsePlan. 2.5.2. Personnel who are in public contact positions need to know how to respondto inquiries and facilitate responses to them.

ExhibitL-12.5.3. Families may seek assistance from Azul Linhas Aereas Brasileiras S.A. at airports that are neitherthe origin northe destination ofthe flight. 2.5.4. Simulations ofthePlanwill be held annually in addition to participation in local disaster drills. 2.5.5. After an aviation disaster involving a Azul Linhas Aereas Brasileiras S.A. aircraft, a toll-free "800" number will be published for the use offamilies to inquire aboutpassengers. 2.5.6. It is Azul Linhas Aereas Brasileiras S.A.'s policy that manifest information will only be released by the designated Azul Linhas Aereas Brasileiras S.A. Coordinator to the proper NTSB authorities, the director of family support services designated for the accident under section l136(a)(l), the organization designated for the accident under section 1136(a)(2); the Azul Linhas Aereas Brasileiras S.A. NTSB Family Assistance Coordinator, Azul Linhas Aereas Brasileiras S.A.'s President, the Executive Vice President, Vice President ofFlight Operations or Vice President of Human Resources and Administration or their authorized representatives. Any other release ofmanifest information is considered unauthorized and prohibited. 2.5.7. Azul Linhas Aereas Brasileiras S.A. will inform family members (or family friends or clergy who are with the family) at an appropriate time, but as early as possible after being notified, that it is critical that they contact their family dentist to obtain the dental records and dental x-rays of their loved one. Azul Linhas Aereas Brasileiras S.A. will ask the family to have the records and x-rays sentby special courierto the address of the hotel where the joint family support operations center will be located. Packages should be addressed to the Director, Family Support Services, NTSB. If the family is coming to the site the next day, the family may arrange to hand-carry these documents. If the family is already at the accident site or arrives without making these arrangements, the Disaster Mortuary Team personnel will coordinate with the family's dentistto obtain dental records and dental x-rays. 2.5.8. Azul Linhas Aereas Brasileiras S.A. will ensure that its employees and agents receive adequate training to meetthe needs ofsurvivors and family members following an accident. 3. PassengerManifest, TicketReconciliation and Notification 3.1. In order to determine which passengers actually boarded the flight, Azul Linhas Aereas Brasileiras S.A. personnel immediately after the accident will begin a review ofthefollowing:

ExhibitL-23.1.1. On boardPassengerManifest. 3.1.2. Standbypassengers. 3.1.3. Non-revenuepassengers. 3.1.4. Re-routed passengers. 3.1.6. Jump seatriders. This process could be delayedbypersonstravelingunder differentnames. 3.2. Azul Linhas Aereas Brasileiras S.A. will release, upon request, to the NTSB Family Services Director a passenger list. This would be upon the firm understanding thatthe listreflects the best available information at the time ofthe request, that it mayhave inaccuracies and itmay notbe complete. 3.2.1. All personnel involved with handling the manifest will be briefed as to the confidential/sensitivenature ofthis information. 3.2.2. All appropriate manifest lists will be stamped "PRELIMINARY AND UNCONFIRMED"with date, time and list number. 3.2.3. AzulLinhasAereas Brasileiras S.A. will update the listperiodically. 3.2.4. Upon request, Azul Linhas Aereas Brasileiras S.A. will provide to the Department of State information in its possession about foreign passengers. 3.2.5. Azul Linhas Aereas Brasileiras S.A. will coordinate as necessary with the Department of Justice for family meetings to explain Department of Justice services. 3.3. NotificationProcedures 3.3.1. As soon as information becomes available on each passenger, that passenger's family will be notified. 3.3.1.1. Notification to family members will be made prior to release of the passenger's name to the public and, to the extent practical, in person. 3.3.2. Azul Linhas Aereas Brasileiras S.A. personnel making the notification will be suitably trained as noted in Paragraphs 2.4, 2.5 and 2.5.8 ofthis document.

ExhibitL-33.3.3. Azul Linhas Aereas Brasileiras S.A. will secure a facility for family membersthatwill insureprivacyfrom solicitors and the media. 3.3.4. After coordination with NTSB, Azul Linhas Aereas Brasileiras S.A. will provide ajoint support operations center to provide logistical support to the federal staff. 3.3.5. As appropriate, Azul Linhas Aereas Brasileiras S.A. will continually updatethe public ontheprogress offamily notification. 3.4. Confidential/SensitiveInformation 3.4.1. As stated in paragraph 2.5.7 ofthis document, any unauthorized release of manifest information is prohibited. 4. PassengerIdentification 4.1. Medical Examiner/Coroner 4.1.1. The medical examiner or coroner is responsible for the positive identification offatalities. 4.1.1.1. Ifthe victim has died, the medical examiner will coordinate with the Disaster Mortuary Team Commander to provide official notification ofdeathto family. 4.1.1.2. For injured passengers, the hospital is responsible for status updates and eitherthe hospital orAzul Linhas Aereas Brasileiras S.A. will advise the families. 5. FamilyAccess to the Accident Site. 5.1. The NTSB has accident sitejurisdiction. 5.2. Within the limits established by the authorities, Azul Linhas Aereas Brasileiras S.A. willrespondto family requests for access to the accident scene. 5.3. Azul Linhas Aereas Brasileiras S.A. will assist up to two members (exceptions would be made as individual cases and cultural differences would have to be considered) ofthe family ofa passenger traveling to the location ofthe accident and provide for the physical care ofthe family while the family is staying at such location. 5.3.1. For purposes of this plan, "Family" shall mean legal or common law spouse, parents or children oftheinjured/deceased. Ifthe deceased has no

ExhibitL-4Family as defined, up to two close living relatives would be considered "Family." 5.3.2. Physical care. 5.3.2.1. Transportationto and from accident city. 5.3.2.2. Transportationto and from accident site. 5.3.2.3. Hotel accommodations at accident city for a reasonable time period. 5.3.2.4. Meal voucher during hotel stay and day oftravel to and from the accident city. 6. Human Remains and Personal Effects 6.1. The medical examiner is responsible for the disposition of identifiable and unidentifiablehumanremains. 6.2. Azul Linhas Aereas Brasileiras S.A. shall work with authorities to return identifiable personal effects to victim's family rather than having Azul Linhas Aereas Brasileiras S.A. become a custodian of them; Azul Linhas Acreas Brasileiras S.A. and the authorities will worktogether to determine disposition of unidentifiablepersonal effects. 6.3. Personal effects that come into the control ofAzul Linhas Aereas Brasileiras S.A. will be handled in the following manner afterrelease from theNTSB: 6.3.1. Azul Linhas Aereas Brasileiras S.A. will consult with each family about the disposition of personal effects that are in Azul Linhas Aereas Brasileiras S.A.'s control. 6.3.2. Azul Linhas Aereas Brasileiras S.A. will return to the family, ifrequested, anypassenger's possessionthat is under the control ofAzul Linhas Aereas Brasileiras S.A

.. 6.3.3. Azul Linhas Aereas Brasileiras S.A. will retain for 18 months any unclaimed property of a passenger that is under Azul Linhas Aereas Brasileiras S.A.'s control. 6.3.4. Azul Linhas Aereas Brasileiras S.A. will consult with the families about the construction by Azul Linhas Aereas Brasileiras S.A. ofany planned monument, includingthe inscription on it.

ExhibitL-56.3.5. Azul Linhas Aereas Brasileiras S.A. will only be able to return personal effects that come into Azul Linhas Aereas Brasileiras S.A.'s control once permission ofthe NTSB has been obtained as the items may have some bearing onthe accident investigation. 7. Liabilityfor Man-Made Structures 7.1 In accordance with the 49 U.S.C. Section 41313(c), in the event ofan accident resulting in significant damageto man-made structures ornon-government-owned property on the ground, Azul Linhas Aereas Brasileiras S.A. shall promptly provide written notification directly to the owner of liability for any property damage and the means for obtaining compensation. Such notice shall advise the owner: (a) to contact the property insurer as the authoritative source for coverage and compensation information; (b) to not rely on unofficial information offered by Azul Linhas Aereas Brasileiras S.A.'s representatives about compensation by Azul Linhas Aereas Brasileiras S.A. for accident-site property damage; and (c) to obtain detailed evidence ofproperty damage as soon as possible following the accident, consistentwithrestrictions to the accident site. 8. Simultaneous Electronic Transmission ofNTSB Hearings 8.1 In accordance with 49 U.S.C. Section 41313(c), in the event of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location more than eighty (80) miles from the accident site, Azul Linhas Aereas Brasileiras S.A. shall ensure the proceeding is made available simultaneously by electronic means at a location open to the public at the origin city and destination city ofthe Azul Linhas Aereas Brasileiras S.A. flight, ifthat city is located in the United States. 9. Relationship with Designated Independent Organization 9.1. Azul Linhas Aereas Brasileiras S.A. will work with the independent nonprofit organization that is designated under 49 U.S.C. Section 1136(a)(2) to provide mental health and counseling servicesto families. 9.1.1. Mental health services can be coordinated on a local basis through the nonprofit organization or these services can be brought in from another citywherethe airline mayhave aMental HealthProfessional onretainer. 9.1.2. Should long-term counseling be required, Azul Linhas Aereas Brasileiras S.A. will coordinate with the nonprofit organization appointed by the NTSB, the family andthe companyprovidingthe service. 9.2. Azul Linhas Aereas Brasileiras S.A. will develop a procedure to pay reasonable compensation to the NTSB-designated independent non-profit organization as

ExhibitL-6required by 49 U.S.C. Section 41313(C)(11) where the nature and scope ofits work and the kind of costs to be incurred have been discussed and agreed in advance. 9.3. Azul Linhas Aereas Brasileiras S.A. will coordinate with family members as to their need for American Red Cross. 9.4. Azul Linhas Aereas Brasileiras S.A. will participate in the daily coordination meetings to review daily activities, resolve problem areas, and to synchronize future family support operations and activities. 

### 10. Filing ofthis documentwithNTSB andDOT 10.1 In order to fulfill its obligations under this Plan, Azul Linhas Aereas Brasileiras S.A. may contract with third party service providers who specialize in aviation disaster response services. Azul Linhas Aereas Brasileiras S.A. will work with any such third party service providers to carry out the responsibilities undertaken inthis Plan. 

### 11. Revisions and Code-ShareAgreements 11.1. Azul Linhas Aereas Brasileiras S.A. reserves therightto introduce changesto this plan from timeto time. 11.2. Azul Linhas Aereas Brasileiras S.A. does not presently have an approved codeshare arrangement with any United States carrier. If Azul Linhas Aereas Brasileiras S.A. were to enter into such an agreement and it were approved, Azul Linhas Aereas Brasileiras S.A. mayrevisethis plan. 

### 12. AccidentsNotCovered bythisPlan 12.1 Azul Linhas Aereas Brasileiras S.A. will consult with the NTSB and the Department of State if it voluntarily provides assistance to U.S. citizens in the United States with respect to accidents outside the United States not covered by this plan involving loss oflife. 

### 13. Emergency ContactInformation 13.1 Azul Linhas Aereas Brasileiras S.A.'s 24-hour, 365 days a year contact is located in Barueri, Brazil. Any agent ofthe U.S. government may contact operations center personnel at any time by dialing

. The telephone numbers have been submitted to the NTSB and can be used by the NTSB 24 hours perday, seven days per week.

ExhibitL-7

### EXHIBITM SUMMARYOF 14 C.F.R. 243 PROCEDURES (PASSENGERMANIFEST COLLECTIONPROCEDURES) AzulLinhasAereas Brasileiras S.A. Introduction This summary is submitted by Azul Linhas Aereas Brasileiras S.A. to the U.S. DepartmentofTransportation in accordance with 14 C.P.R. Part 243. 

### Summary ofProcedures For each covered flight segment, Azul Linhas Aereas Brasileiras S.A. shall collect, or cause to be collected, the full name ofeach passenger who is a U.S. citizen. Any U.S. citizen who does not providethis informationwill notbe permittedto board. Azul Linhas Aereas Brasileiras S.A. will request an emergencycontacttelephone number and name from U.S. citizen passengers. As the provision ofthis information is voluntary, Azul Linhas Aereas Brasileiras S.A. will not denyboardingto anypassengerwho refusesto provide it. Azul Linhas Aereas Brasileiras S.A. shall store the information collected pursuant to the above procedures until passengers on the covered flight segment disembark. This information will be kept confidential and will not be used for purposes other than those described herein or disclosed to anyentity exceptas required andpermitted by law. In the event ofan aviation disaster, Azul Linhas Aereas Brasileiras S.A. shall contactthe Managing Director of Overseas Citizen Services, Bureau of Consular Affairs, U.S. State Department, bytelephone. Not later than three hours after confirmation ofsuch a disaster, Azul Linhas Aereas Brasileiras S.A. shall transmitto the U.S. State Department and, upon request, the National Transportation Safety Board, the information collected in accordance with these procedures. 

### 24 HourContactInformation Azul Linhas Aereas Brasileiras S.A.'s 24-hour operations center is located in Barueri, Brazil. Any agent ofthe U.S. government may contact operations center personnel at any time bydialing+ orviaemail at

.

ExhibitM-1