Federal Register / Vol. 87, No. 41 / Wednesday, March 2, 2022 / Notices 11709 

1 12 U.S.C. 1467a(b)(2). 

2 Id. 

3 5 U.S.C. 552(b)(4). 

4 Id. 

association, shall file with the Board, 

such reports as may be required by the 

Board.’’ 1 Section 10(b)(2) of HOLA also 

states that ‘‘each report shall contain 

such information concerning the 

operations of such savings and loan 

holding company and its subsidiaries as 

the Board may require.’’ 2

The FR 2320 is mandatory. Generally, 

in the case of tiered SLHCs that are 

exempt SLHCs, only the top-tier SLHC 

must file the FR 2320 for the 

consolidated SLHC organization. 

However, in certain cases, a lower-tier 

SLHC may be required to file the FR 

2320 instead of the top-tier SLHC if it 

is determined by the district Federal 

Reserve Bank that the lower-tier SLHC 

more closely reflects the risk profile, 

assets, and liabilities of the subsidiary 

savings association(s). In addition, 

lower-tier SLHCs may voluntarily file 

the FR 2320 or may be required to file 

in addition to the top-tier SLHC if it is 

determined that such a filing is 

necessary to accurately assess the 

impact that the activities or financial 

condition of the lower-tier SLHC has on 

its subsidiary savings association(s). 

The information collected in response 

to line items 24, 25, and 26 is expected 

to be nonpublic commercial or financial 

information, which is both customarily 

and actually treated as private by the 

respondent, and thus may be kept 

confidential by the Board pursuant to 

exemption 4 of the Freedom of 

Information Act (FOIA).3 Although the 

remainder of the FR 2320 is generally 

made available to the public upon 

request, a reporting SLHC may request 

confidential treatment for responses to 

other items pursuant to exemption 4 of 

the FOIA if those responses contain 

nonpublic commercial or financial 

information, which is both customarily 

and actually treated as private by the 

respondent.4

Current actions: On November 23, 

2022, the Board published a notice in 

the Federal Register (86 FR 66554) 

requesting public comment for 60 days 

on the extension, without revision, of 

the FR 2320. The comment period for 

this notice expired on January 24, 2022. 

The Board did not receive any 

comments. 

Board of Governors of the Federal Reserve 

System, February 24, 2022. 

Michele Taylor Fennell, 

Deputy Associate Secretary of the Board. 

[FR Doc. 2022–04346 Filed 3–1–22; 8:45 am] 

BILLING CODE 6210–01–P 

GENERAL SERVICES 

ADMINISTRATION 

[OMB Control No. 3090–XXXX; Docket No. 

2021–0001; Sequence No. 16] 

Submission for OMB Review; 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation) 

AGENCY: General Services 

Administration. 

ACTION: Notice; request for comment. 

SUMMARY: The General Services 

Administration (GSA) has under OMB 

review the following proposed 

Information Collection Request 

‘‘Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation)’’ for approval under 

the Paperwork Reduction Act (PRA). 

DATES: Submit comments on or before: 

April 1, 2022. 

ADDRESSES: Written comments and 

recommendations for this information 

collection should be sent within 30 days 

of publication of this notice to 

www.reginfo.gov/public/do/PRAMain. 

Find this particular information 

collection by selecting ‘‘Currently under 

Review—Open for Public Comments’’ or 

by using the search function. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Camille Tucker, 

U.S. General Services Administration, 

1800 F Street NW, Washington, DC 

20405, via phone at 202–603–2666, or 

email to customerexperience@gsa.gov. 

SUPPLEMENTARY INFORMATION: 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

Abstract: A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

GSA will only submit collections if 

they meet the following criteria. 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. 

• Additional release of data must be 

done coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers and stakeholders, and 

OMB as it monitors agency compliance 

on Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 


lotter on DSK11XQN23PROD with NOTICES1
11710 Federal Register / Vol. 87, No. 41 / Wednesday, March 2, 2022 / Notices 

Current Action: New Collection of 

Information. 

Type of Review: New. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this new 

collection. GSA will provide refined 

estimates of burden in subsequent 

notices. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 2,001,550. 

Average Minutes per Response: 2 

minutes—60 minutes, dependent upon 

activity. 

Burden Hours: GSA requests 

approximately 101,125 burden hours. 

Request for Comments: GSA invites 

comments on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden 

(including hours and cost) of the 

proposed collection of information; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the collection of information 

on respondents, including through the 

use of automated collection techniques 

or other forms of information 

technology. Comments submitted in 

response to this notice will be 

summarized and/or included in the 

request for OMB approval of this 

information collection; they also will 

become a matter of public record. 

Obtaining Copies of Proposals: 

Requesters may obtain a copy of the 

information collection documents from 

the GSA Regulatory Secretariat Division, 

by calling 202–501–4755 or emailing 

GSARegSec@gsa.gov. 

Beth Anne Killoran, 

Deputy Chief Information Officer. 

[FR Doc. 2022–04307 Filed 3–1–22; 8:45 am] 

BILLING CODE 6820–34–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Disease Control and 

Prevention 

Disease, Disability, and Injury 

Prevention and Control Special 

Emphasis Panel (SEP)—CE22–004: 

Research Grants To Prevent FirearmRelated Violence and Injuries; 

Amended Notice of Meeting 

Notice is hereby given of a change in 

the meeting of the Disease, Disability, 

and Injury Prevention and Control 

Special Emphasis Panel (SEP)—CE22– 

004, Panel A: Research Grants to 

Prevent Firearm-Related Violence and 

Injuries; April 4–5, 2022; CE22–004, 

Panel B1: Research Grants to Prevent 

Firearm-Related Violence and Injuries; 

April 6–8, 2022; CE22–004, Panel B2: 

Research Grants to Prevent FirearmRelated Violence and Injuries; April 6– 

8, 2022. The meeting was published in 

the Federal Register on February 16, 

2022, Volume 87, Number 32, page 

8841. 

The meeting is being amended to 

correct the meeting dates and should 

read as follows: 

CE22–004, Panel A: Research Grants 

to Prevent Firearm-Related Violence and 

Injuries; April 4–5, 2022; CE22–004, 

Panel B1: Research Grants to Prevent 

Firearm-Related Violence and Injuries; 

April 6–7, 2022; and CE22–004, Panel 

B2: Research Grants to Prevent FirearmRelated Violence and Injuries; April 6– 

7, 2022. The meeting is closed to the 

public. 

FOR FURTHER INFORMATION CONTACT: 

Mikel Walters, Ph.D., Scientific Review 

Officer, National Center for Injury 

Prevention and Control, CDC, 4770 

Buford Highway NE, Mailstop F–63, 

Atlanta, Georgia 30341, Telephone (404) 

639–0913, MWalters@cdc.gov. 

The Director, Strategic Business 

Initiatives Unit, Office of the Chief 

Operating Officer, Centers for Disease 

Control and Prevention, has been 

delegated the authority to sign Federal 

Register notices pertaining to 

announcements of meetings and other 

committee management activities, for 

both the Centers for Disease Control and 

Prevention and the Agency for Toxic 

Substances and Disease Registry. 

Kalwant Smagh, 

Director, Strategic Business Initiatives Unit, 

Office of the Chief Operating Officer, Centers 

for Disease Control and Prevention. 

[FR Doc. 2022–04340 Filed 3–1–22; 8:45 am] 

BILLING CODE 4163–18–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Centers for Disease Control and 

Prevention 

Disease, Disability, and Injury 

Prevention and Control Special 

Emphasis Panel (SEP)—CE22–009, 

Rigorous Evaluation of CommunityLevel Substance Use and Overdose 

Prevention Frameworks That 

Incorporate ACEs-Related Prevention 

Strategies; Amended Notice of Meeting 

Notice is hereby given of a change in 

the meeting of the Disease, Disability, 

and Injury Prevention and Control 

Special Emphasis Panel CE22–009, 

Rigorous Evaluation of CommunityLevel Substance Use and Overdose 

Prevention Frameworks that Incorporate 

ACEs-Related Prevention Strategies; 

April 26–27, 2022, 8:30 a.m.–5:30 p.m. 

EDT, via Web Conference, in the 

original FRN. The meeting was 

published in the Federal Register on 

January 14, 2022, Volume 87, Number 

10, page/s/2439. 

The meeting is being amended to 

change the meeting date and should 

read as follows: 

CE22–009, Rigorous Evaluation of 

Community-Level Substance Use and 

Overdose Prevention Frameworks that 

Incorporate ACEs-Related Prevention 

Strategies: April 26, 2022. 

The meeting is closed to the public. 

FOR FURTHER INFORMATION CONTACT: 

Aisha L. Wilkes, M.P.H., Scientific 

Review Official, National Center for 

Injury Prevention and Control, CDC, 

4770 Buford Highway NE, Mailstop 

S106–9, Atlanta, Georgia 30341, 

Telephone (404) 639–6473, AWilkes@

cdc.gov. 

The Director, Strategic Business 

Initiatives Unit, Office of the Chief 

Operating Officer, Centers for Disease 

Control and Prevention, has been 

delegated the authority to sign Federal 

Register notices pertaining to 

announcements of meetings and other 

committee management activities, for 

both the Centers for Disease Control and 

Prevention and the Agency for Toxic 

Substances and Disease Registry. 

Kalwant Smagh, 

Director, Strategic Business Initiatives Unit, 

Office of the Chief Operating Officer, Centers 

for Disease Control and Prevention. 

[FR Doc. 2022–04341 Filed 3–1–22; 8:45 am] 

BILLING CODE 4163–18–P 


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