Daria Pahlavan 

110 Horatio Street, Apt 810 

New York, NY 10014 

Tel: 212.984.3827 

August 9, 2010 

Edward LaRocque 

Cape Air 

lebanon Airport 

5 Airpark Road 

West Lebanon, NH 03784 

D@ar Ed, 

~ape Mlr Lebanon 

My husband and I have so enjoyed Cape Air's service from White Plains/West(hester Airport (HPN) to 

lebanon this summer that I wanted to write you a letter. I have never written an airline a letter of 

appreciation before however the Cape Air team has made a huge impact on our summer but introducing 

their wonderful service f~om White Plains tlllebanon,. Not. only.a~e the flights at very convenient times 

·for us,:bunhech~uffeuredpickup and.·droP9.ff s€!Ni(;e ir.lt~·Ma·~h~~a!1.~r.e priceles!). The M~nh~ttan 

: pieR up allOWS' us to sit b~~k' and" reia~ insta ntlyas)here is ~o conc~rnofm lssing the fI1ght pr getttng . 

ja rri~e~f u pon'lbng-I~I~ ~d ~p'ress~ay' t~affic (t~ g~t to lagUar~ia ~r JFK). ,l\Iot only is thecarseryice pick 

up such a perk, but the WestchesteiiWhite 'piainsairport is a pleasure. We skip the huge .delays on the 

LIE associated with Laguardia and JFK and avoid traffic heading to the Hamptons as well as skipping the 

New Jersey shore traffic we'd battle on the way to Newark. 

Moreover, the Cape Air staff we've met have all been a pleasure. They truly take their mission 

statement to heart (MOCHA HAGoTDI). My husband and J have come to look fOlWard to seeing the 

smiling, familiar faces checking us in at White Plains, to the pilot Brady expertly flying us to lebanon, to 

Ed and Rosemarie and the Lebanon team to welcoming us when we land. It has become a ritual that we 

look forward to as a marker to begin our weekend. Thanks to Cape Air, we've more than doubled the 

number of weekends (9 total) we've been able to get to our NH lake house this summer versus previous 

summers. We have also invited friends and found that cape Air's service makes it easier for them to 

make the trip. 

Previously I had flown out of laguardiato NH and chose not to repeat that experience. Not only was it 

expensive (coSt of the flight, c~b to the airport), but the 3n:'ountof tim~.it tOl?k door ~o doono fight :. 

with' [I'E traffic and·get thro~gh lGAs~c~.r!qr defla.~~dmy e~tt~usiasm a~d .. also pus~eQ:!l1e.o.nto a. much 

later flight.' U~fbrtun~t~ly the 6perai:,ing~irline dii n~t.h~v~ agr~at record :of 9'f ~i~e t~~~ 9ffs and 

~ahYtimes J would land' h~~rs' aft~r I ~ould h~ve' <I r~n;.~d had'I're~t~d a .carand driven the .four + hours. . ." .". . .. :,' ... " " 
~ape AIr Lebanon .Ul ~::I { I-I. 1)(I'~./00:2 

My husband and I look forward to continuing to m;;lking Cape Air a big part of our summer and hence to 

enjoying more of our time in New Hampshire and sharing the beauty of the region with friends who are 

not Up for the long drive. 

In the many flights I've logged with Cape Air, I have only ever had one glitch: the computer system 

dropped my reservation by accident. The Cape Air team from lebanon handled the situation with such 

care and consideration that I was additionally impressed. They were able to creatively manage to get 

me home to NY that evening and offered customer service benefits to accommodate for the 

inconvenience. I greatly appreciated the care and effort they put into making their customer happy and 

it further instilled my loyalty to the airline. 

Cape Air is a breath of fresh air in the airline industry and I hope will continue to be a regular part of 

facilitating our many trips to New Hampshire throughout the year. 

Please feel free to contact me via phone (212_984.3827) or email (daria.natan@foreresearch.com) 

should you have any questions or like to speak further. 

Sincerely, 

~. 

Daria Pahlavan