### Daria Pahlavan 110 Horatio Street, Apt 810 

### New York, 

### NY 10014 Tel: 212.984.3827
August 

### 9, 2010

Edward LaRocque Cape 

### Air lebanon Airport 

### 5 Airpark Road West Lebanon, NH 03784

D@ar 

### Ed,**~ape** 

### Mlr Lebanon

My husband and 

### I have so enjoyed Cape Air's service 

### from White Plains/West(hester Airport 

### (HPN) to lebanon this summer that 

### I wanted to write you 

### a letter. 

### I have never written an airline 

### a letter of appreciation before however the Cape Air team has made a huge impact on our summer 

### but introducing their wonderful service**f~om** White Plains tlllebanon,. Not.**only.a~e** the flights at very convenienttimes 

### ·for

## us,:bunhech~uffeuredpickup and.·droP9.ff s€!Ni(;e

## ir.lt~·Ma·~h~~a!1.~r.e priceles!). The

## M~nh~ttan 

# : pieR 

# up allOWS' us to sit

### b~~k'

### and"**reia~** insta ntlyas)here 

### is

### ~o**conc~rnofm** lssing the fI1ght 

### pr getttng

. ja

## rri~e~f u

## pon'lbng-I~I~**~d ~p'ress~ay'** **t~affic (t~** **g~t** to

## lagUar~ia**~r** JFK). ,l\Iot only is thecarseryice pick 

# up such 

# a perk, but

### the WestchesteiiWhite 'piainsairport is a pleasure. We skip the huge .delays 

### on the 

### LIE associated with Laguardia and 

### JFK and avoid traffic heading to the Hamptons 

### as well as skipping the New Jersey shore traffic we'd battle on the way to Newark.
Moreover, the Cape Air staff we've met have all been a pleasure. They truly take their mission statement to heart (MOCHA HAGoTDI). My husband and J have come to look fOlWard to seeing 

### the smiling, familiar faces checking us 

### in at White Plains, 

### to the pilot Brady expertly flying us to lebanon, to 

### Ed and Rosemarie and the Lebanon team to welcoming us when we land. It has become a 

### ritual that we look forward to as 

### a marker to begin our weekend. Thanks to Cape Air, we've more than doubled the number of weekends 

### (9 total) we've been able to get to our 

### NH lake house this summer versus previous
summers. We have also invited friends and found that 

### cape Air's service makes it easier for them to make the trip. Previously 

### I had flown out of laguardiato 

### NH 

### and chose not to repeat that experience. Not only 

### was it expensive 

### (coSt ofthe flight,

### c~b to the airport), 

### but the 3n:'ountof

### tim~.it tOl?k door

### ~o doono fight :. 

## with' [I'E traffic and·get

## thro~gh**lGAs~c~.r!qr defla.~~dmy** **e~tt~usiasm a~d** ..also

## pus~eQ:!l1e.o.nto a. much later

## flight.'

## U~fbrtun~t~ly the

## 6perai:,ing~irline dii

## n~t.h~v~**agr~at** record

# :of9'f

## ~i~e**t~~~** 9ffs and

## ~ahYtimes Jwould land'

## h~~rs'**aft~r** I

## ~ould**h~ve'** <I

## r~n;.~d**had'I're~t~d** a .carand driven the .four

### + hours.

. ." .".

. .. :,' ... " "**~ape** 

### AIr Lebanon .Ul**~::I** { I-I.**1)(I'~./00:2**

My husband and I look forward to continuing to m;;lking Cape Air a big part of our summer and hence to enjoying more of our time in New Hampshire 

### and sharing the beauty 

### of the region with friends 

### who are not Up for the 

### long drive.

In the many 

### flights I've logged with 

### Cape Air, 

### I 

### have only ever had one 

### glitch: the computer system dropped my reservation by accident. The Cape Air team from lebanon handled the situation with such
care and consideration 

### that Iwas additionally impressed. They were able to creatively manage to get
me home to NY that evening and offered customer service benefits to accommodate for the inconvenience. 

### I greatly appreciated the care and effort they put into making their customer happy and it further instilled my loyalty to the airline. Cape Air 

### is a breath of fresh air 

### in the airline industry and 

### I hope will continue to be a regular part of facilitating our many trips to New Hampshire throughout the year.
Please feel free to contact me via phone (212_984.3827) or email (daria.natan@foreresearch.com) should you have any questions or like to speak further.

Sincerely,

# ~.

Daria Pahlavan