# Regional Airlines
– America’s 

# Connection to the World

Aviation Consumer 

### Protection Advisory Committee June 28, 2012Safe. Professional. Reliable. 

## Regional Airlines
– Then 

# 1980Safe. Professional. Reliable. 

## RAA Member Airlines

• Fly 50% of the scheduled passenger flights 

## in the United States

• Serve 162 million passengers

• Employ 52,000 airline professionals

• Nearly 500 communities have scheduled service exclusively from regionals! 73% of 

## U.S.Safe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Revenue Passenger MilesSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Revenue Passenger MilesSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Average Seating Capacity Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Average Seating Capacity Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Average Passenger Trip Length Average Seating Capacity Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Airline Industry Growth 1980 - 2011

Average Passenger Trip Length Average Seating Capacity Revenue Passenger Miles PassengersSafe. Professional. Reliable. 

## Regional Partnerships
– Now 

# 2012

Source: RAA June 2012Safe. Professional. Reliable. 

## US Airports Served Exclusively by Regional AirlinesSafe. Professional. Reliable. 

## The System we have developed: one ticket to take passengers anywhere in the worldSafe. Professional. Reliable. 

## The System we have developed: one ticket to take passengers anywhere in the worldSafe. Professional. Reliable. 

## The System we have developed: one ticket to take passengers anywhere in the worldSafe. Professional. Reliable. 

## The System we have developed: one ticket to take passengers anywhere in the worldSafe. Professional. Reliable. 

## Major/Regional Share of Scheduled Service 1980 - 2011 Revenue Passenger Miles Available Seat Miles

Average Seating Capacity Average Passenger Trip LengthSafe. Professional. Reliable. 

## Major/Regional Share of Scheduled Service 1980 - 2011 Revenue Passenger Miles Available Seat Miles

Average Seating Capacity Average Passenger Trip LengthSafe. Professional. Reliable.



## • Consumer enjoys single point of contact

• Reservation

• Itinerary

• Ticketing

• Check

- in

– Online

– Airport

• Baggage check & claim

• Inflight experience



### – Customer feedback loop with airline that sold the ticket 

## Seamless Service....Safe. Professional. Reliable. 

## That is transparent ...

• Operating airline identified end

- to
- end of journey

• Making reservation

• Electronic & printed

» Itinerary & ticket
» Boarding pass

• Aircraft entryway

• Inflight
» Announcements

» Seatback card



## • Results

– Mishandled bags at all time low

– On time performance record highs

• Regionals = Mainline performanceSafe. Professional. Reliable.

2010 1980

YES NO One level of Safety YES NO Baggage check YES NO Coordinated schedules YES NO Seamless service with majors YES NO Modern aircraft 

## The traveling experience for the passenger...Safe. Professional. Reliable. 

## Regional - dependent Communities don’t

fit “One Size Fits All”

• 600+ unique airports

– Global/National hubs > 50% regional

• ORD/IAH/DET/MEM



### – “Size

- challenged” facilities

– Geography
» Sun Valley, Aspen, Monterrey

– Terminal facilities
» 130+ Alaskan airports



## • Aircraft sized to market

• 9

- 90 seats



## • Multiple code

- sharing partnerships

• Focus on “ownership” of consumer process