11708 Federal Register / Vol. 87, No. 41 / Wednesday, March 2, 2022 / Notices 

1 12 U.S.C. 1882(a) (requiring federal banking 

agencies, including the Board, to issue rules 

establishing minimum standards for banks with 

respect to the installation, maintenance, and 

operation of security devices and procedures to 

discourage robberies, burglaries, and larcenies and 

to assist in the identification and apprehension of 

persons who commit such acts). 

2 5 U.S.C. 552(b)(8). 

3 5 U.S.C. 552(b)(4). 

Security Program for State Member 

Banks. 

FOR FURTHER INFORMATION CONTACT: 

Federal Reserve Board Clearance 

Officer—Nuha Elmaghrabi—Office of 

the Chief Data Officer, Board of 

Governors of the Federal Reserve 

System, Washington, DC 20551, (202) 

452–3829. 

Office of Management and Budget 

(OMB) Desk Officer for the Federal 

Reserve Board, Office of Information 

and Regulatory Affairs, Office of 

Management and Budget, New 

Executive Office Building, Room 10235, 

725 17th Street NW, Washington, DC 

20503, or by fax to (202) 395–6974. 

SUPPLEMENTARY INFORMATION: On June 

15, 1984, OMB delegated to the Board 

authority under the Paperwork 

Reduction Act (PRA) to approve and 

assign OMB control numbers to 

collections of information conducted or 

sponsored by the Board. Boardapproved collections of information are 

incorporated into the official OMB 

inventory of currently approved 

collections of information. The OMB 

inventory, as well as copies of the PRA 

Submission, supporting statements, and 

approved collection of information 

instrument(s) are available at https://

www.reginfo.gov/public/do/PRAMain. 

These documents are also available on 

the Federal Reserve Board’s public 

website at https://www.federalreserve.

gov/apps/reportforms/review.aspx or 

may be requested from the agency 

clearance officer, whose name appears 

above. 

Final Approval Under OMB Delegated 

Authority of the Extension for Three 

Years, Without Revision, of the 

Following Information Collection 

Report title: Written Security Program 

for State Member Banks. 

Agency form number: FR 4004. 

OMB control number: 7100–0112. 

Frequency: On occasion. 

Respondents: State member banks. 

Estimated number of respondents: 14. 

Estimated average hours per response: 

1. 

Estimated annual burden hours: 14. 

General description of report: This 

information collection arises from a 

recordkeeping requirement contained in 

section 208.61 of the Board’s Regulation 

H, Membership of State Banking 

Institutions in the Federal Reserve 

System (12 CFR 208), which requires 

each state member bank to develop and 

maintain a written security program for 

the bank’s main office and branches 

within 180 days of becoming a member 

of the Federal Reserve System. 

Legal authorization and 

confidentiality: Section 3 of the Bank 

Protection Act of 1968 authorizes the FR 

4004 recordkeeping requirement.1 The 

FR 4004 is mandatory. 

Entities subject to the FR 4004 

recordkeeping requirement generally are 

not required to provide such 

information to the Board. If the Board 

obtained information retained pursuant 

to the FR 4004 as part of an examination 

or supervision of a financial institution, 

it may be considered confidential under 

exemption 8 of the Freedom of 

Information Act (FOIA).2 Information 

provided under the FR 4004 may also be 

kept confidential under FOIA 

exemption 4 as confidential commercial 

or financial information that is both 

customarily and actually treated as 

private.3

Current actions: On November 23, 

2021, the Board published a notice in 

the Federal Register (86 FR 66559) 

requesting public comment for 60 days 

on the extension, without revision, of 

the Written Security Program for State 

Member Banks. The comment period for 

this notice expired on January 24, 2022. 

The Board did not receive any 

comments. 

Board of Governors of the Federal Reserve 

System, February 24, 2022. 

Michele Taylor Fennell, 

Deputy Associate Secretary of the Board. 

[FR Doc. 2022–04348 Filed 3–1–22; 8:45 am] 

BILLING CODE 6210–01–P 

FEDERAL RESERVE SYSTEM 

[FR 2320; OMB No. 7100–0345] 

Agency Information Collection 

Activities: Announcement of Board 

Approval Under Delegated Authority 

and Submission to OMB 

AGENCY: Board of Governors of the 

Federal Reserve System. 

SUMMARY: The Board of Governors of the 

Federal Reserve System (Board) is 

adopting a proposal to extend for three 

years, without revision, the Quarterly 

Savings and Loan Holding Company 

Report. 

FOR FURTHER INFORMATION CONTACT: 

Federal Reserve Board Clearance 

Officer—Nuha Elmaghrabi—Office of 

the Chief Data Officer, Board of 

Governors of the Federal Reserve 

System, Washington, DC 20551, (202) 

452–3829. 

Office of Management and Budget 

(OMB) Desk Officer for the Federal 

Reserve Board, Office of Information 

and Regulatory Affairs, Office of 

Management and Budget, New 

Executive Office Building, Room 10235, 

725 17th Street NW, Washington, DC 

20503, or by fax to (202) 395–6974. 

SUPPLEMENTARY INFORMATION: On June 

15, 1984, OMB delegated to the Board 

authority under the Paperwork 

Reduction Act (PRA) to approve and 

assign OMB control numbers to 

collections of information conducted or 

sponsored by the Board. Boardapproved collections of information are 

incorporated into the official OMB 

inventory of currently approved 

collections of information. The OMB 

inventory, as well as copies of the PRA 

Submission, supporting statements, and 

approved collection of information 

instrument(s) are available at https://

www.reginfo.gov/public/do/PRAMain. 

These documents are also available on 

the Federal Reserve Board’s public 

website at https://www.federalreserve.

gov/apps/reportforms/review.aspx or 

may be requested from the agency 

clearance officer, whose name appears 

above. 

Final Approval Under OMB Delegated 

Authority of the Extension for Three 

Years, Without Revision, of the 

Following Information Collection 

Report title: Quarterly Savings and 

Loan Holding Company Report. 

Agency form number: FR 2320. 

OMB control number: 7100–0345. 

Frequency: Quarterly. 

Respondents: Savings and loan 

holding companies (SLHCs). 

Estimated number of respondents: 5. 

Estimated average hours per response: 

2.5. 

Estimated annual burden hours: 50. 

General description of report: The FR 

2320 collects select parent only and 

consolidated balance sheet and income 

statement financial data and 

organizational structure data from 

SLHCs exempt from filing other Federal 

Reserve regulatory reports. Specifically, 

the FR 2320 collects data on the assets, 

liabilities, equity, and income of the 

organization. In addition, the FR 2320 

collects information about and changes 

to the organization’s subsidiaries, 

management, capital structure, and 

operations. 

Legal authorization and 

confidentiality: The FR 2320 is 

authorized by section 10(b)(2) of the 

Home Owners’ Loan Act (HOLA), which 

states that ‘‘each [SLHC] and each 

subsidiary thereof, other than a savings 


lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 87, No. 41 / Wednesday, March 2, 2022 / Notices 11709 

1 12 U.S.C. 1467a(b)(2). 

2 Id. 

3 5 U.S.C. 552(b)(4). 

4 Id. 

association, shall file with the Board, 

such reports as may be required by the 

Board.’’ 1 Section 10(b)(2) of HOLA also 

states that ‘‘each report shall contain 

such information concerning the 

operations of such savings and loan 

holding company and its subsidiaries as 

the Board may require.’’ 2

The FR 2320 is mandatory. Generally, 

in the case of tiered SLHCs that are 

exempt SLHCs, only the top-tier SLHC 

must file the FR 2320 for the 

consolidated SLHC organization. 

However, in certain cases, a lower-tier 

SLHC may be required to file the FR 

2320 instead of the top-tier SLHC if it 

is determined by the district Federal 

Reserve Bank that the lower-tier SLHC 

more closely reflects the risk profile, 

assets, and liabilities of the subsidiary 

savings association(s). In addition, 

lower-tier SLHCs may voluntarily file 

the FR 2320 or may be required to file 

in addition to the top-tier SLHC if it is 

determined that such a filing is 

necessary to accurately assess the 

impact that the activities or financial 

condition of the lower-tier SLHC has on 

its subsidiary savings association(s). 

The information collected in response 

to line items 24, 25, and 26 is expected 

to be nonpublic commercial or financial 

information, which is both customarily 

and actually treated as private by the 

respondent, and thus may be kept 

confidential by the Board pursuant to 

exemption 4 of the Freedom of 

Information Act (FOIA).3 Although the 

remainder of the FR 2320 is generally 

made available to the public upon 

request, a reporting SLHC may request 

confidential treatment for responses to 

other items pursuant to exemption 4 of 

the FOIA if those responses contain 

nonpublic commercial or financial 

information, which is both customarily 

and actually treated as private by the 

respondent.4

Current actions: On November 23, 

2022, the Board published a notice in 

the Federal Register (86 FR 66554) 

requesting public comment for 60 days 

on the extension, without revision, of 

the FR 2320. The comment period for 

this notice expired on January 24, 2022. 

The Board did not receive any 

comments. 

Board of Governors of the Federal Reserve 

System, February 24, 2022. 

Michele Taylor Fennell, 

Deputy Associate Secretary of the Board. 

[FR Doc. 2022–04346 Filed 3–1–22; 8:45 am] 

BILLING CODE 6210–01–P 

GENERAL SERVICES 

ADMINISTRATION 

[OMB Control No. 3090–XXXX; Docket No. 

2021–0001; Sequence No. 16] 

Submission for OMB Review; 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation) 

AGENCY: General Services 

Administration. 

ACTION: Notice; request for comment. 

SUMMARY: The General Services 

Administration (GSA) has under OMB 

review the following proposed 

Information Collection Request 

‘‘Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation)’’ for approval under 

the Paperwork Reduction Act (PRA). 

DATES: Submit comments on or before: 

April 1, 2022. 

ADDRESSES: Written comments and 

recommendations for this information 

collection should be sent within 30 days 

of publication of this notice to 

www.reginfo.gov/public/do/PRAMain. 

Find this particular information 

collection by selecting ‘‘Currently under 

Review—Open for Public Comments’’ or 

by using the search function. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Camille Tucker, 

U.S. General Services Administration, 

1800 F Street NW, Washington, DC 

20405, via phone at 202–603–2666, or 

email to customerexperience@gsa.gov. 

SUPPLEMENTARY INFORMATION: 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

Abstract: A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

GSA will only submit collections if 

they meet the following criteria. 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. 

• Additional release of data must be 

done coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers and stakeholders, and 

OMB as it monitors agency compliance 

on Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 


lotter on DSK11XQN23PROD with NOTICES1