[Federal Register Volume 87, Number 38 (Friday, February 25, 2022)]
[Notices]
[Pages 10834-10835]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-04054]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: CAHPS Enrollee Survey; OMB Number 3206-
0274

AGENCY: Office of Personnel Management.

ACTION: 60-Day notice and request for comments

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SUMMARY: Healthcare and Insurance, Office of Personnel Management (OPM) 
offers the general public and other federal agencies the opportunity to 
comment on the administration of the Consumer Assessment of Healthcare 
Providers and Systems (CAHPS[supreg])

[[Page 10835]]

survey for the Federal Employees Health Benefits (FEHB) Program. 
CAHPS[supreg] surveys ask consumers and patients to report on and 
evaluate their experiences with health care. These surveys cover topics 
that are important to consumers and focus on aspects of quality that 
consumers are best qualified to assess, such as the communication 
skills of providers and ease of access to health care services.

DATES: Comments are encouraged and will be accepted until April 26, 
2022. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES:  You may submit comments by the following method:
    <bullet> Federal Rulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments. All submissions 
received must include the agency name and docket number or RIN for this 
document. The general policy for comments and other submissions from 
members of the public is to make these submissions available for public 
viewing at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting the Office of 
Personnel Management, 1900 E Street NW, Washington, DC 20415, 
Attention: Michael Kaszynski, Senior Policy Analyst at 
<a href="/cdn-cgi/l/email-protection#034e6a606b62666f2d686270797a6d70686a436c736e2d646c75"><span class="__cf_email__" data-cfemail="1954707a71787c753772786a6360776a727059766974377e766f">[email protected]</span></a>; 202-606-1413.

SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act 
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the 
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for 
this collection. The Office of Management and Budget is particularly 
interested in comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Program Description

    OPM uses the CAHPS results as part of the FEHB Plan Performance 
Assessment (PPA). The PPA enables a consistent, objective evaluation of 
carrier performance and also provides more transparency for enrollees. 
This assessment uses a discrete set of quantifiable measures to examine 
key aspects of performance in the areas of clinical quality, customer 
service and resource use. Eight CAHPS measures are part of this 
discrete set of quantifiable measures.
    Taken together with more traditional assessments of contract 
administration, these measures help ensure that enrollees receive high 
quality affordable healthcare and a positive customer experience. The 
PPA is linked to carrier profit and adjustment factors. FEHB contracts 
include language to incorporate the PPA as a determinant of the Service 
Charge or Performance Adjustment.

Analysis

    Agency: Healthcare and Insurance, Office of Personnel Management.
    Authority: 5 U.S.C. 8910.
    Title: CAHPS Survey.
    OMB Number: 3206-0274.
    Frequency: Annually.
    Affected Public: Federal Employees and Retirees.
    Number of Respondents: 73,505.
    Estimated Time per Respondent: 15 minutes.
    Total Burden Hours: 18,376 hours.

Kellie Cosgrove Riley,
Director, Office of Privacy and Information Management.
[FR Doc. 2022-04054 Filed 2-24-22; 8:45 am]
BILLING CODE 6325-64-P


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