Fifth AMENDMENT




 


 







 


 



  to the




 


 







 


 



  COOPERATION AND SUPPORT AGREEMENT




 


 







 


 









  





  


  





  






 


 


Fifth Amendment to the Cooperation and Support Agreement




 


This Fifth Amendment to the Cooperation and Support Agreement (the “Fifth Amendment”) is made this _____day of _____ 2012, by and between:


 


Telecom Italia S.p.A., an Italian corporation, with its head office located in the City of Milan, Italy, at Piazza Affari 2, 20123, registered with the Italian Register of Companies under number 00488410010 (hereinafter referred to as “TI”),


 



and




 


Tim Celular S.A., a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the City of São Paulo, State of São Paulo, at Avenida Giovanni Gronchi, no 7143, Brazil, registered with the National Register of Legal Entities (C.N.P.J.) under number 04.206.050/0001-80, (hereinafter referred to as “Tim Celular”), intelig telecomunicações ltda a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of Rio de Janeiro, State of Rio de Janeiro, at Praia de Botafogo, 370 registered with the National Register of Legal Entities (C.N.P.J.) under number 02.421.421/0001-11 (hereinafter referred to as “INTELIG”), Tim Fiber SP Ltda a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of São Paulo, State of São Paulo, at Avenida Alfredo Egídio de Souza Aranha, n. 100, Bloco B, 1o andar, Jardim Santo Antônio, registered with the National Register of Legal Entities (C.N.P.J.) under number 02.875.211/0001-01 (hereinafter referred to as “Tim Fiber SP”), and Tim Fiber RJ S.A. a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the city of Rio de Janeiro, State of Rio de Janeiro, at Avenida Marechal Floriano, no 19, 6o andar,  Centro, registered with the National Register of Legal Entities (C.N.P.J.) under number 02.720.349/0001-23 (hereinafter referred to as “Tim Fiber RJ”);


 


and, as intervening party,


 


Tim Participações S.A., a corporation organized under the laws of the Federative Republic of Brazil, with its head office located in the City of Rio de Janeiro, State of Rio de Janeiro, at Avenida das Américas, no 3434, 7th floor, Brazil, registered with the National Register of Legal Entities – C.N.P.J. under number 02.558.115/0001-21, (“Tim Part”).


 


For the purposes hereof TI, TIM Celular, INTELIG, TIM Fiber SP, TIM Fiber RJ and TIM PART shall each individually be referred to as a “Party” and collectively be referred to as the “Parties”.


 


WHEREAS, TI, TIM CELULAR, TIM PART and TIM Nordeste S.A., as of the 30th of May 2007, executed the Cooperation and Support Agreement (the “Cooperation and Support Agreement”) for the provision of different kind of services and/or the granting of software licenses, by TI to TIM Celular and TIM Nordeste S.A., in the areas of inter alia Network, Information Technology and Marketing and Sales;




WHEREAS, on the 8th April 2008, the 22nd April 2009, the 25th of May 2010, and the 6th of May 2011, TI, TIM CELULAR, TIM Nordeste S.A. (this latter only with respect to the 


 




  





  


  





  






 


First Amendment and the Second Amendment) and TIM Part, the latter as intervening party, entered into, respectively, a First Amendment, Second Amendment, Third Amendment and Fourth Amendment to the Cooperation and Support Agreement, whereby they agreed upon to extend the Term of the Agreement from its Initial Term until 2nd January 2012 and determined the Road Map applicable for the years 2008, 2009, 2010 and 2011;







WHEREAS, effective as of December 30, 2009, INTELIG became a wholly owned subsidiary of TIM PART and therefore a company indirectly controlled by TI;







WHEREAS, effective as of December 31, 2009, TIM Nordeste S.A. has been merged into its direct controlling company TIM CELULAR;







WHEREAS, on October 31, 2011, TIM Celular acquired the full Control over TIM Fiber SP and TIM Fiber RJ, which became therefore companies indirectly controlled by TI;







WHEREAS, according to the Fourth Amendment to the Cooperation and Support Agreement, the Term of the Agreement expired on the 2nd of January 2012;







WHEREAS, (i) TIM Celular is willing to continue availing of TI’s support and expertise, being provided by TI with services support and license in some core areas of the telecommunication business also beyond the above mentioned expiration date, by further extending the term of the Cooperation and Support Agreement for an additional twelve months period and (ii) INTELIG, TIM Fiber SP and TIM Fiber RJ are willing to adhere to the Cooperation and Support Agreement, as amended herein, agreeing to be bound by terms and conditions thereof in order to receive from TI services and licenses based upon TI’s successful expertise in the telecommunication sector;







WHEREAS, the further extension of the Term of the Cooperation and Support Agreement contemplated herein, as well as the adherence of INTELIG, TIM Fiber SP and TIM Fiber RJ thereto, has been duly authorised by each Party’s corporate bodies and competent officers, in compliance with the best corporate governance rules and practice to them applicable; 







NOW, THEREFORE, the Parties hereto, in consideration of the foregoing premises which form an integral and substantial part of this instrument, agreed to execute this Fifth Amendment to the Cooperation and Support Agreement under the following terms and conditions.








	
1.

	
Definitions and Interpretation.













	
1.1

	
The definitions contained in the Agreement and its Annexes shall apply to this Fifth Amendment (except where any term is specifically defined herein or the context otherwise requires).













	
1.2

	
This Fifth Amendment modifies the Agreement according to the terms and conditions set forth below.  Except as expressly provided in this Fifth Amendment, no other term or condition set forth in the Cooperation and Support Agreement and its Annexes is modified, amended or altered by this Fifth Amendment, and nothing contained herein, unless expressly provided to the contrary, shall be deemed to be or constitute an amendment, modification, extension, supplement or novation of the Cooperation and Support Agreement and its Annexes.







 




  





  


  





  






 


 



	
1.3.

	
Each reference in the Cooperation and Support Agreement or hereunder to “this Agreement”, “hereunder”, “hereof”, “herein” or words of like import referring to the Cooperation and Support Agreement, shall mean and be a reference to the Agreement as amended pursuant to this Fifth Amendment.













	
1.4

	
Each reference in the Agreement to “Company” or “Companies” shall mean a reference, individually or collectively, as the case may be, to TIM Celular, INTELIG, TIM Fiber SP and TIM Fiber RJ.













	
1.5

	
Each reference in the Agreement to “Party” or “Parties” shall mean a reference, individually or collectively, as the case may be, to TI, TIM Celular, INTELIG, TIM Fiber SP and TIM Fiber RJ.













	
2.

	
Amendment to the Agreement.













	
2.1

	
Extension of the Term of the Agreement. The Parties hereby agree to extend the Term of the Agreement, which expired on January 2, 2012, by establishing that the Agreement shall continue in full force and effect until January 2, 2013 (the “Extended Term”).













	
2.2

	
Project Price Cap for 2012. The Parties agree to amend sub-section 5.1 of the Agreement setting forth that, during the Extended Term the Projects to be agreed upon between the Parties in connection with the Agreement shall not exceed the total amount of  € 8,000,000.00 (Euro Eight million) (the “Projects’ Price Cap for the Extended Term”).













	
2.3

	
Road Map for the Extended Term. Prior to the execution of this Fifth Amendment, the Companies have been provided by TI with a new Road Map which relates to the Extended Term, aiming at allowing the identification and evaluation of the possible Projects that the Companies may elect to pursue during the Extended Term. Such new Road Map for the Extended Term, has been further implemented in consultation between TI and the Companies and, by the execution of this Fifth Amendment, it is finally agreed between the Parties in the version which is enclosed hereto as Annex I (“Road Map for the Extended Term”). The Road Map for the Extended Term will be used for the purposes set out in Section 3.1.1 of the Agreement.













	
2.4

	
For the Extended Term agreed herein, each reference in the Agreement to the terms “Project Price Cap”, “Road Map”, “Term” and “Annex VII”, shall be intended as a reference made to “Project Price Cap for the Extended Term”, “Road Map for the Extended Term”, “Extended Term” and “Annex I”, respectively, as defined in this Fifth Amendment.













	
2.5

	
Adherence to the Agreement. By executing this Fifth Amendment, INTELIG, TIM Fiber SP and TIM Fiber RJ adhere to the Agreement as Parties thereto,







 




  





  


  





  






 


irrevocably and unconditionally agreeing and undertaking to be directly bound by any and all terms and conditions of the Agreement.




 



	
2.6

	
The Parties acknowledge and agree that, for all that is not expressly provided in this Fifth Amendment to the contrary, the provisions contained in the Agreement shall remain in full force and effect and shall apply.













	
3.

	
Governing Law.












This Fifth Amendment shall be governed by the laws of Italy.  The provisions of Section 10 of the Agreement shall apply to this Amendment and are incorporated herein by reference, mutatis mutandis.

























/s/ Marco Emilio Angelo Patuano                                   




TELECOM ITALIA S.P.A.


By:  Marco Emilio Angelo Patuano


Title:  Managing Director and Chief Operating Officer

















________________________________________


TIM CELULAR S.A.


By:


Title:

















_______________________________________


INTELIG TELECOMUNICAÇÕES LTDA


By:


Title:

















_______________________________________


TIM FIBER SP Ltda


By:


Title:

















_______________________________________


TIM FIBER RJ S.A.


By:


Title:









  





  


  





  
















And, as intervening Party:







________________________________________


TIM PARTICIPAÇÕES S.A.


By:


Title:














  





  


  





  


























Annex I







ROADMAP FOR THE EXTENDED TERM


 


 


 


 




  





  


  





  






 



 



	


	


Breakdown of Cooperation and Support Agreement 2012


            AREA        Roadmap Price (K.EURO)
======================= ======================
          MARKETING                       170
======================= ======================
             SALES                         48
======================= ======================
    CUSTOMER RELATIONS                    133
======================= ======================
          CORPORATE                        36
======================= ======================
           TIM FIBER                      163
======================= ======================
            INTELIG                       199
======================= ======================
 INFORMATION TECHNOLOGY                  2.588
======================= ======================
           NETWORK                       3.536
======================= ======================
      NETWORK INTELIG                    1.127
----------------------- ----------------------
TOTAL PRICE OF PROJECTS                 8.000


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Marketing - Projects 2012 Brazil (1/2)


               PROJECT                                                                BENEFIT              TIMING       PRICE
                                                                                                                      (K.EURO)
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                                                                          To guarantee the monitoring of   January --      20
[][]Social Network             [][]Actual market situation and TI position new model and site where customer   December
                               [][]Social Network Strategy                           needs arise.             2012
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                               [][]Revenue Assurance                         To maximize revenues and      January --      40
[][]Diagnostic of E2E          [][]Management tools                             customer satisfaction.     December
   performances phase 2                                                                                       2012
----------------------- ------------------------------------------------ --------------------------------- ---------- --------
                                                                         To guarantee the caring evolution January --      40
[][]Customer            Base[][]Marketing plan                             and optimization on channels    December
   Management in multichannel[][]Multichannel approach                                                        2012
   approach















 




 





 











 






 



 



	


	



Marketing - Projects 2012 Brazil (2/2)
---------------------------------------------------------- ------------------------------- ---------- --------
               PROJECT                                                 BENEFIT             TIMING       PRICE
                                                                                                      (K.EURO)
---------------------- ---- ------------------------------ ------------------------------- ---------- --------
                                                           To guarantee Sim card / Handset January --      40
                       [][]SIM card development                  development process       December
[][]SIM Card/Device    [][]Application and testing                                            2012
                       [][]Roadmap generation
                       [][]Smart Phone pack
                       [][]SIM Card Platform
---------------------- ----------------------------------- ------------------------------- ---------- --------
                                                               To reduce costs, increase   January --      30
[][]M-Payment and NFC  [][] Benchmark of Italian situation  revenues and improve service   December
                       [][] Processes and organization        level and corporate image.      2012


TOTAL K.[]

170

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Sales Consumer - Projects 2012 Brazil (1/1)
---------------------------------------------------------------------------------------------------- ---------- --------
          PROJECT                                                                 BENEFIT            TIMING       PRICE
                                                                                                                (K.EURO)
---- --------------- ------------------------------------------------ ------------------------------ ---------- --------
                     [][]Processes optimization                       To share experience of mature  January --      18
                     [][]Training                                                    market          December
[][] Trade marketing                                                                                    2012
---- --------------- ------------------------------------------------ ------------------------------ ---------- --------
                                                                       To guarantee model evolution, January --      30
                     [][]Activities and processes                      sales and post sales coverage December
[][] Retail          [][]Organization                                 according to new network model    2012
                                                                                implementation
                     [][]Support to Points of Sales
                     [][]Extension of activities at the point of sale


TOTAL

K.[]

48

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Customer Relations - Projects 2012 Brazil (1/2)


               PROJECT                                                      BENEFIT                  TIMING       PRICE
                                                                                                                (K.EURO)
----------------------- ------------------------------------------ --------------------------------- ---------- --------
                        [][]Efficiency in CC human and not human        Not Human channel            January --      48
[][]Multichannel        [][]Channels activities specialization and  development thanks to an         December
                           distribution (caring and sales)         analysis of activities, priority,    2012
                                                                             benchmark
----------------------- ------------------------------------------ --------------------------------- ---------- --------
[][]Customer Care Sales [][]Activities                             To increase sales thanks to       January --      48
                        [][]Logistic                                  activities review, tools       December
                        [][]Processes                                        availability               2012
----------------------- ------------------------------------------ --------------------------------- ---------- --------
                        [][]CC management model                     To share Social Network          January --      19
[][]Social Network                                                  experience and evolution         December
                                                                                                        2012















 




 





 











 






 



 



	


	


Customer Relations

- Projects 2012 Brazil (2/2)


               PROJECT                                                    BENEFIT TIMING       PRICE
                                                                                             (K.EURO)
---------------------------- -------------------------------------------- ------- ---------- --------
                             [][]Claims management                                January --      18
[][]Official Organization, and [][]Relationship with government institution         December
   Customer Association                                                              2012


TOTAL K.[]

133














 




 





 











 






 



 



	


	


Corporate - Projects 2012 Brazil (1/1)


               PROJECT                                             BENEFIT       TIMING       PRICE
                                                                                            (K.EURO)
-------------------------- ----------------------------------- ----------------- ---------- --------
                                                               Knowledge process January --      18
[][] Compras Comerciais e  [][]Purchasing process optimization                   December
Log[]stica                 [][]Best practice exchange                               2012
-------------------------- ----------------------------------- ----------------- ---------- --------
                                                                    Knowledge    January --      18
[][] Accounting regulatory [][]Management expertise                              December
system                     [][]Support system                                       2012


TOTAL K.[] 36

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TIM Fiber - Projects 2012 Brazil (1/2)


               PROJECT                                                                  BENEFIT                 TIMING       PRICE
                                                                                                                           (k.EURO)
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Process analysis and support for product     To support the selection of the    January --      29
[][]Devices and Product           evaluation.                                  suitable device for the service.   December
   evaluation                   ADSL CPE requirement definition               To optimize the investments.         2012
                                complaint with the performance and
                                functionality requirements, alignment with
                                the purchasing process in line with the
                                strategic plan
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Delivery and Assurance Processes review.     To improve the processes in terms    January --      29
[][] ADSL Service Delivery and    Methods and know-how sharing for              of times and costs reduction.     December
Assurance Processes review      managing Delivery and Assurance                                                    2012
                                processes
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Tools and processes requirement and             To improve the customer         January --      29
[][]Customer Caring             evaluation to support caring.                    information using a unique     December
   Management                   Processes sharing needed to manage the                      system.                2012
                                Caring processes (pre and post sales)
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Sales Support Tools and Trade Marketing       To improve the performance of     January --      29
[][]Support sales processes and (ej Evolution, Sales HUB, Sales Mate)          the sales activities through the December
   sales management             know-how sharing to support the service           introduction of new tools.       2012
                                sales
------------------------------- ------------------------------------------ ------------------------------------ ---------- --------
                                Performance Analysis and diagnosis,         To optimize the response time to    January --      18
[][]Customer Care - Operations  benchmarking.                                     the customer in case of       December
   guide lines                  Start up support and go-to-market                    assistance needs.             2012


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TIM Fiber - Projects 2012 Brazil (2/2)
----------------------------------------------------------------------- ----------------------------------- ---------- --------
               PROJECT                                                               BENEFIT                TIMING       PRICE
                                                                                                                       (k.EURO)
-------------------------- -------------------------------------------- ----------------------------------- ---------- --------
                           Service and Caring Model review: offers,       To optimize the introduction of the January --      29
[][]Service and Caring Model service configuration .Product, advertising, new services following the market   December
                                                                          and innovation requirements.         2012


TOTAL K.[]

163

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Intelig - Projects 2012 Brazil 1/2


   PROJECT                                                                              BENEFIT               TIMING       PRICE
                                                                                                                         (k.EURO)
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Cloud Offer  Support in the understanding and design of an offer based       Know the overall strategy of     January --      40
             on the Cloud paradigm. Telecom Italia will provide all the      Cloud Computing TI Portfolio     December
             know-how and support needed to service creation and             including roadmap,                  2012
                                                                             organization.
             marketing personnel directly from its operations and line       Determinate the best Cloud
             staff/management.                                               services portfolio for TIM
                                                                             Brazil/Intelig.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Federative   Support the creation of a cloud federation with Telecom         Have an demo environment at      January --      40
Clouding     Italia giving an overall looking at the standardization,        fingertips to rapidly and deeply December
             confidentiality, security, provisioning, contracts and legal    investigate on ICT products to      2012
                                                                             launch on the market.
             responsibility for the virtual infrastructure.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Vertical ICT Support, on a consultancy basis, to determinate a Vertical      Knowledge about the best in      January --      40
Portfolio    ICT portfolio which will best fit the Brazilian market. Through class ICT Vertical Services and  December
             an advanced competence and a complete portfolio, skilled        related benchmark.                  2012
             experts will sustain the analysis of all the strategies to
             compete on the business.
------------ --------------------------------------------------------------- -------------------------------- ---------- --------
Top Client   In joint with Testimonials of Telecom Italia, the project will  Positioning with its clients and January --      30
Experience   be provided in Italy for the Brasilian Top Client (and/or       in the market. Company           December
             prospect) in order to update them on the most innovative        images.                             2012
             solutions, give trust on the TI Group and stimulate the
             demand on ICT.


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Intelig - Projects 2012 Brazil (2/2)


               PROJECT                                                        BENEFIT             TIMING       PRICE
                                                                                                             (k.EURO)
-------------------------- --------------------------- ----- --- ---- --------------------------- ---------- --------
                                                                       To increase revenues and   January --      15
[][]Roaming Partnership    [][]Strategies and models:    voice and data synergies to leverage on SA December
                              traffic                                             market             2012
                           [][]Alliances and partnership
-------------------------- --------------------------- ----- --- ---- --------------------------- ---------- --------
[][]E2E Intelig processes: [][]Know-how transfer                      To improve the processes in January --      34
   assurance, delivery                                                  terms of times and costs  December
                                                                                reduction.           2012


TOTAL K.[] 199

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IT - Projects 2010 Brazil (1/2)


             PROJECT                                                                                  BENEFIT                TIMING
         PRICE

       (K.EURO)
----------------- ----------------------------------------------------------------------- ----------------------------------
 ------------- --------
Interconnection   []"SCTR", is the TI software dedicated to interconnection billing. It                                      January
 --         745
     Billing      performs sizing, pricing, discounting and accounting of the traffic      Corporate centralized solution to
 December 2012
                  exchanged between interconnected telecommunication companies,               manage the Iterconnection

                  both for fixed and obile networks. It has been in house developed and              Billing business.

                  conceived to offer flexible solutions by using a technological platform

                  aligned to the current market standards, in order to meet the growing

                  interconnection needs.

                                                                                            Support the traffic size growth

                  [][] New and/or improved functions shall be developed and                       and the assurance of

                  implemented by TI (evolution);                                               Interconnection revenue.

                  [][] TI will provide a Remote Support Group which will provide           Align SCTR Platform to improve

                  second level assistance to TIM Brasil and will be activated in case of       the performances and to

                  s/w bugs, system crash, critical system performance problems, need       manage the basic configuration

                  of urgent changes in processing flow.                                     in a user-friendly environment

----------------- ----------------------------------------------------------------------- ----------------------------------
 ------------- --------
Revenue Assurance                                                                           To answer Revenue Assurance      January
 --       1.040
      Package     []The RAP System is a Revenue Assurance enabling platform. It is             and Billing areas demands
 December
                  designed with a "best of breed" approach in order to be efficient and     through controls improvements       2012

                  robust and allow a "fast track" implementation of the monitoring                in CDR process from

                  requirements.

                  []It supports both the "classical RA Approach" (balancing and reject

                  monitoring) and a more "transaction oriented" Revenue Assurance         mediation platform , pre paid,

                  approach.                                                               post paid, interconnection and

                  []TI shall provide a package review and new releases of RAP               co-billing systems. Better

                  in the course of 2012, incorporating new functionalities                           information

                  (evolution) and the enhancements of the platform to take into

                  account the new version of the operating system, DB and                    accuracy and performance

                  reporting tool                                                               improvement in the KPI

                  []TI will provide a Remote Support Group which will provide                     analysis, due to the

                  second level assistance to TIM Brasil and will be activated in            development of detailed and

                  case of s/w bugs, system crash, critical system performance                 user-friendly reports, with

                                                                                            comprehensive statistics data

                  problems, need of urgent changes in processing flow.                          from different periods.



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IT - Projects 2012 Brazil (2/2)


             PROJECT                                                                           BENEFIT               TIMING
 PRICE

 (K.EURO)
 Security -  []Security is one of the most important issues to be faced by any IT    Provide Automatisation and
PCS Project  department in a telecommunications Company.                                         Control:
                                                                                    Manage user identities and
             []Tim Brasil and Telecom Italia, in order to comply the Sarbanes      entitlements , authentication,   January --
 803
             Oxley Act, shall deploy an Identity and Access Management system     authorization and accounting of
                                                                                                                    December
             that can efficiently support a Company cross functional process.     the user accessing the majority      2012
                                                                                     of Tim Brasil applications
            []Specifically, in its role as support group, TI shall package and    Trace the management activities
            support installation of the s/w kit, produce integration test plans,   of the user credentials (user id
            support integration tests and User Acceptance Tests, provide          and password) and entitlements
            training and all necessary documentation.                                            (SAP);
                                                                                  Trace the user accesses to the
                                                                                   applications 'PCS connected'.


TOTAL K.[] 2.588

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AREA Network - Projects 2012 Brazil (1/4)
TIM BRASIL
--------------------------------- --------------------------------------------- ------------- --------
                 PROJECT                    BENEFIT                               TIMING        PRICE
                                                                                              (K.EURO)
--------------------------------- --------------------------------------------- ------------- --------
    Access Network -- Engineering Support to radio access engineering focused      January --    131
                                  on RNC dimensioning (Huawei, Ericsson e       December 2012
                                  Nokia).
--------------------------------- --------------------------------------------- ------------- --------
    Access Network - Testing      Sharing of TI test plan for TIMBR network        January --    351
                                  testing (PVV) and PVV execution.              December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Training                      Basic and Advanced 3G course; Basic LTE          January --     50
                                  course; Guitar course                         December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Microwave                     Testing new vendors and new features             January --    250
                                                                                December 2012
--------------------------------- --------------------------------------------- ------------- --------
    Netep                         Sharing TI own technological scouting process    January --    200
                                  and dimensioning tools for network evolution  December 2012
                                  analysis.
--------------------------------- --------------------------------------------- ------------- --------
    TN CL4 Support                CL4 Network evolution; User Plane Evolution;     January --    100
                                  C4 Network evolution                          December 2012
--------------------------------- --------------------------------------------- ------------- --------
    CN Circuit Switched           C5 Architecture Evolution                        January --    100
                                                                                December 2012


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AREA Network - Projects 2012 Brazil (2/4)
TIM BRASIL
---------------------------------------- ------------------------------------------- ------------- --------
                 PROJECT                           BENEFIT                             TIMING        PRICE
                                                                                                   (K.EURO)
---------------------------------------- ------------------------------------------- ------------- --------
    CDN                                  Mobile Content Delivery - Caching              January --     20
                                                                                     December 2012
---------------------------------------- ------------------------------------------- ------------- --------
    Circuit Switched                     Software Evolution in Core Network             January --     50
                                                                                     December 2012
---------------------------------------- ------------------------------------------- ------------- --------
    OSS Engineering and Planning Support Technical specialist support on:               January --    175
                                         - OSS testing (Network Area)                December 2012
                                         - Network and Element Manager requirement
                                         management and deployment
                                         - TEMIP vs Netcool Migration
---------------------------------------- ------------------------------------------- ------------- --------
    IP Network Technical Support         IP Network Testing Support new                 January --    347
                                         functionalities studies, design support and   December 2012
                                         laboratory tests, including people training
---------------------------------------- ------------------------------------------- ------------- --------
    TRANSPORT Support to Testing         Transport Network Testing Support new          January --    411
                                         functionalities studies and laboratory tests, December 2012
                                         including people training
---------------------------------------- ------------------------------------------- ------------- --------
    TRANSPORT Support to Operation       Transport Network deployment support           January --    437
    Maintenance                          PQR, Procedures and optimization for        December 2012
                                         network development, including on field
                                         checks
                                         Transport network OandM support OandM rules
                                         and procedures of transport network


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AREA Network - Projects 2012 Brazil (3/4) TIM BRASIL


            PROJECT                               BENEFIT                              TIMING        PRICE
                                                                                                   (K.EURO)
------------------------------------- --- ------------------------------------------ ------------- --------
TRANSPORT NETWORK -                   Workshop and knowledge sharing about:               January --     50
Implementation best practices         -   External network physical BP construction; December 2012
                                      -   Internal network transmission/transport
                                      rooms BP construction;
                                      - Internal network transmission installation
                                      BP;
                                      - Vendor Rating (from Implementation
                                      perspective).
------------------------------------- ---------------------------------------------- ------------- --------
Guitar 2G/3G - License Renewal        Exploiting TI own radio planning tool.            January --    140
                                      Includes Database Customization                December 2012
------------------------------------- ---------------------------------------------- ------------- --------
Erato - License Renewal               To optimize radio channels dimensioning           January --     30
                                      process and increase efficiency                December 2012
------------------------------------- ---------------------------------------------- ------------- --------
TGDS - 2011 License Fee               Allowing operator to improve time to market       January --    155
                                      in launching of new VAS through a              December 2012
                                      multiservice platform (in tim Brasil network)
------------------------------------- ---------------------------------------------- ------------- --------
SANS License Fee                      Allowing operator to monitor the                  January --     43
                                      performance of services implemented on         December 2012
                                      TGDS platform
------------------------------------- ---------------------------------------------- ------------- --------
Operation and Maintenance Support for OandM Support for SMART Platform (TGDS)             January --    224
TGDS                                                                                 December 2012
------------------------------------- --- ------------------------------------------ ------------- --------
Operation and Maintenance Support for Skilled Support for OandM Activity                  January --     52
SANS                                                                                 December 2012


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AREA Network - Projects 2012 Brazil (4/4) TIM BRASIL


            PROJECT                           BENEFIT                          TIMING        PRICE
                                                                                           (K.EURO)
------------------------------------- --- ---------------------------------- ------------- --------
iNMS - Evolution Maintenance Services SW and Operation and Maintenance Support    January --    100
                                                                             December 2012
------------------------------------- --- ---------------------------------- ------------- --------
VAS Evolution                         Customization for:                        January --    120
                                      -   New Numbering Plan on Sao Paulo    December 2012
                                      -   Evoluzione TLLA a SIP
                                      -   Upgrade HW


TOTAL TIM Brasil K. [] 3.536

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AREA Network - Projects 2012 Brazil (1/1) INTELIG


            PROJECT                    BENEFIT                                TIMING       PRICE
                                                                                         (K.EURO)
-------------------- -------------------------------------------------------- ---------- --------
SHORT TERM PLAN      Engineering support on MSAN, Aggregation layer,          January --    771
                                                                              April 2012
                     Service Model
                     Testing: E2E PVV, Environmental PVV, and support on
                     PQR
                     Support to secondary network design criteria definition
                     Support to definition of creation, provisioning and
                     assurance processes
                     OSS: Regman and NEXT introduction, case study
                     Support to CPE selection
-------------------- -------------------------------------------------------- ---------- --------
MID - LONG TERM PLAN Study of long term + green field solution+ definition of January --    356
                                                                              December
                     FTTB                                                       2012
                     "Emission of a new RFI/RFQ for long term/green
                     field+FTTB"
                     Study of possible architecture per voice services ,
                     home connected and video / IPTV Broadcast solution.


TOTAL INTELIG K.[] 1.127

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