### DOT Docket Operations Docket OST - 1998 - 3304


# Family Support Plan

### DOT Docket Operations Docket OST - 1998 - 3304



## Jan . 0 4 , 20 10



# Jin AirFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 1 I. Introduction
Jin Air Co., Ltd. (“Jin Air” or “the Company”) hereby submits its Family Support Plan to the Secretary of the Department of Transportation (the “DOT”) and the Chairman of the National Transportation Safety Board (the “NTSB”) in compliance with the provisions of the Foreign Air Carrier Family Support Act of 1997 (49 U.S.C. Section 41313), as amended by Vision 100
– Century of Aviation Reauthorization Act (P.L. 108 - 176, Dec 12, 2003)
. The Act requires each air carrier providing air transportation into the U.S. to file a plan for addressing the needs of the families of passengers involved in an aircraft accident in the United States th at result s in a major loss of life. Jin Air r ecognizes that an essential element of the Company’s response to any accident is to address the needs of families of passengers. To that end, in compliance with the requirements of the Act, Jin Air’s Family Support Plan has been established to: A. act in the best interest of the families of passengers involved in any aircraft accident that occurs in the United States involving Jin Air ’s aircraft and resulting in a major loss of life;

B. treat the members of such families with dignity, respect and sensitivity to their cultural, religious, national and ethnic backgrounds, and assist them in the manner set forth in thisFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 2 Family Support Plan;

C. coordinate the assistance that Jin Air provide s to families of passengers with the efforts of the NTSB and other governmental agencies in the event of an aviation disaster; and

D. fu l fil l Jin Air ’s responsibilities under the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21 st Century and the Vision 100 - C entury of Aviation Reauthorization Act.

II. Response Planning Jin Air ’s Family Support Plan forms an integral part of the Company’s overall emergency response plan for responding to an aviation disaster. This Family Support Plan sets forth in summary fas hion Jin Air’s plan for responding to the needs of the families of passengers involved in an accident in the United States. Detailed procedures for implementation of this Family Support Plan are contained in the Company’s accident procedure manual
. Over all responsibility for administering Jin Air ’s emergency response plan - and thisFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 3 Family Support Plan - is vested in Jin Air ’ s Safety and Security Team. This Team works closely with the Flight Operations Control Center, which monitors the Company’s operat ions twenty - four hours a day, seven days a week. In conjunction with the development of this Family Support Plan, Jin Air has undertaken the following measures to enhance its response capabilities in the event of an aviation disaster:

a. Jin Air has adopted a plan for publicizing a reliable, toll - free telephone number and will identify personnel to handle calls from families of passengers.

b. Jin Air has developed a plan for providing notification to families of the names of passengers using the services of th e independent disaster relief organization designated by the NTSB ( such as the American Red Cross “the Red Cross”) or other suitably trained personnel. Jin Air ’ s Emergency Response Team (ERT) will be utilized to respond to the likely n eeds of s urvivors an d families.

c. The ER T ’ s efforts will be bolstered by a contract between Jin Air and K orean A ir , pursuant to which Korean Air will provide support to Jin Air to carry out theFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 4 Emergency Response Plan. Moreover , in the event of an accident, Jin Air will , upon request to Korean Air, receive additional support from Korean Air in the following

areas : ECC (Emergency Control Center) f acilities and equipments ; FAC (Family Assistance Center) operation support ; PIC (Pas se nger I nquiry Center ) operation ; and GO Team sup port assistance.

d. Jin Air is committed to providing personnel with training sufficient to meet the needed of survivors and other family members. 1. A dequate training s for staff in charge of each departmental procedure (DEOCP) are performed to execute applicab le procedures. Th is include s companywide training regarding the Emergency Response Plan, roles and responsibilities of duty personnel, emergency response procedure , and family care guide
. 2. Simulations of the Emergency Response Plan will be held annually in addition to participation in local - emergency drills.

e. Jin Air is committed to identifying and providing sufficient resources to carry out this plan.Family Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 5 f. Jin Air is committed to providing family assistance without regard ing to passenger’s status

as a revenu e passenger , non - revenue passenger , or crewmember for an aircraft accident that occurs in the U.S.

III. Passenger Identification and Family Notification A. Passenger Name Lists. Immediately following an accident, Jin Air will compile a list of the passengers onboard the flight based upon the best available information. This information will be assembled initially using the passenger name list (PNL) for the flight and will be verified by cross checking the names against other information available to the Comp any. Jin Air will update the list of passengers periodically based upon new information. The Company also will emphasize to its personnel the confidential and sensitive nature of the passenger manifest information.

B. Passenger Identification Jin Air wil l rely on the duly authorized medical examiner or coroner for positive identification of fatalities.Family Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 6 C. Notification to NTSB and Designated Independent Organization Immediately upon request, Jin Air will provide to the NTSB family support services directo r (and, if so requested, the independent relief organization designated by the NTSB, such as the Red Cross) a PNL that reflects the best information that is available at the time of such request. The list will be marked, if appropriate, “preliminary and

u nconfirmed.” Jin Air will update the list of passengers periodically based upon new information.

D. Notification to Family Members Before public release of the passenger list, Jin Air will notify families as soon as it has verified each individual’s st atus as a passenger on the affected flight without waiting for all the names of passengers to be verified. If at all practicable, notification of families will be made in person by Jin Air or by the independent disaster relief organization designated by t he NTSB (the Red Cross) to coordinate emotional care and support for families of passengers.Family Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 7 E. Confidentiality of Information Jin Air has adopted an internal policy prohibiting the unauthorized release of passenger manifest information. Jin Air will not release a customer's name publicly to the media until the family has been notified.

F. Positive Identification of Deceased Passengers Jin Air recognizes that it is the responsibility of the medical examiner or coroner to make a positive identification of any deceased passengers. If a passenger has died, the medical examiner or coroner will coordinate with the disaster mortuary team commander to provide official notification of death to family members.

G. Hospitalization and Assistance Provided to Su rvivors For injured passengers, the hospital is responsible for updating the status of the medical condition of hospitalized passengers. The hospital or Jin Air will advise family members of the status of hospitalized passengers and periodically will advi se them of changes in the passenger’s medical condition.Family Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 8 IV. Assistance to Passengers and Families Jin Air will cooperate fully with the NTSB and the NTSB designated organization, such as the Red Cross, to ensure that families of passengers receive an ap propriate level of mental health and counseling services following an accident in the United States. In addition, Jin Air will assign one or more family assistance team members to the family of each affected passenger to provide support and assistance. W henever feasible, Jin Air intends to provide facilities for the assistance of family members at the accident site.

V. Family Access to the Accident Site A. Access to the Accident Site Within limitations established by the NTSB and other fede ral, state and local authorities, Jin Air will respond to family requests for access to the accident site. Access to the site also may be limited by terrain, security measures or unforeseen conditions beyond the Company’s control.

B. Travel to the Site J in Air will assist the family of a passenger wishing to travel to the location of the accidentFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 9 and will provide for the physical care of the family while the family is staying at such location. As used in this paragraph “ p hysical care ” means t ransportation to and from accident city / accident site , h otel accommodations at accident city /accident site for a reasonable time period ; and m eal voucher during hotel stay and day of travel to and from the accident city /accident site.

VI. Passenger Remains, Personal Effects, and Monuments A. Disposition of Remains Jin Air understands that final responsibility for the disposition of identified and unidentified human remains lies with the medical examiner and coroner. The medical examiner or coroner will release any i dentified remains directly to the families. If any human remains come into Jin Air ’s control, Jin Air will consult with each family about the disposition of any remains in its control.

B. Return of Personal Effects Jin Air recognizes that NTSB and other federal, state and local authorities should return identifiable personal effects to the passenger’s family and not to Jin Air . The sameFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 10 authorities should determine the disposition of any unidentifiable personal effects. If any personal effects come int o Jin Air ’s control, Jin Air will consult with each family about the disposition of such personal effects. If requested, Jin Air will return any identified personal effects under its control to families as soon as possible if they are not needed by the NT SB as part of the accident investigation or by a law enforcement authority conducting a criminal investigation. Once each family has reviewed all unidentifiable personal effects, Jin Air will retain any unclaimed personal effects in a secure area for at l east eighteen (18) months and will coordinate with the families on the disposition of these items. Jin Air may accomplish this work by contracting with third party service providers who specialize in the recovery and classification of personal effects.

C. Construction of Monuments Jin Air will consult with the families of each passenger about the construction by Jin Air of a monument to the passengers involved in an aviation disaster. Such consultation will include a discussion for any inscription to be m ade on the monument.

VII. Relationship with Designated Independent OrganizationFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 11 A. Jin Air will work with the independent nonprofit organization that is designated under 49 U.S.C. Section 1136 (a)(2) to provide mental health and counseling services to fa milies. 1) Mental health services can be coordinated on a local basis through the nonprofit organization or these services can be brought in from another city where the Jin Air may have a Mental Health Professional on retainer. 2) Should long - term couns eling be required, Jin Air will coordinate with the nonprofit organization appointed by the NTSB, the family and the company providing the service.
B. Jin Air will develop a procedure to pay reasonable compensation to the NTSB - designated independent non - p rofit organization as required by 49 U.S.C. Section 41313(C)(11) where the nature and scope of its work and the kind of costs to be incurred have been discussed and agreed in advance.
C. Jin Air will coordinate with family members as to their need for ass istance from the Red Cross.
D. Jin Air will participate in the daily coordination meetings to review daily activities, resolve problem areas, and to synchronize future family support operations and activities.
VIII. Accidents Outside of the United StatesFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 12 Although Jin Air ’s emergency response plan is applicable to aviation disasters that may occur in any part of the world, this Family Support Plan ha s been developed to take into account the specific requirements of the Act. Consequently, this Family Suppo rt Plan is applicable only to accidents that take place in the United States. In the event that Jin Air volunteers assistance to United States citizens within the United States for an aircraft accident that occurs outside the United States involving a maj or loss of life, Jin Air will consult with the NTSB and the U.S. Department of State in rendering such assistance. IX. Notice concerning Liability for Man - made structures In the event of an accident that results in significant damage to a man - made structur e or other property on the ground that is not government - owned, Jin Air will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obta ining compensation. The written notice shall advise the owner (i) to contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by Jin Air representati ves about compensation by Jin Air for accident site property damage; and (iii) to obtain photographic or other detailed evidence ofFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 13 property damage as soon as possible after the accident, consistent with restrictions on access to the accident site.

X. Ele ctronic Transmission of NTSB Hearings In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than eighty (80) miles from the accident site, Jin Air will ensure that the hearing or proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the flight, if that city is located in the United States.

XI . Revisions and Code - Share Agreements Jin Air reserve s the right to introduce changes to this plan from time to time. Jin Air does not presently have an approved code - share arrangement with any United States carrier. In the event Jin Air were to ente r into such an agreement and the agreement were approved, J in Air may revise this plan accordingly.

XII . Accidents Not Covered by this PlanFamily Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 14 Jin Air will consult with the NTSB and the Department of State if it voluntarily provides assistance to U.S. citizens in the United States with respect to accidents outside the United States not covered by this plan involving loss of life.

X III . Emergency Contact Information

☎ 24 Hour Contact Numbers Jin Air’s 24 - hour, 365 days a year contact is at Flight Operation Control Center ( - F.O.C. C ), located in the Seoul, Republic of Korea. The F.O.C. C may be reache d at: [ REDACTED] The telephone number listed above can be used by the NTSB 24 hours per day, 7 days per week.

☎ Numbers Activated i n t he e vent o f a n a ccident

● PIC (Passenger Inquiry Center ) number in Korea : [ REDACTED]

● Direct numbers for perso ns calling from the United States will be designated by Jin Air ’ s Regional U.S. Headquarter s as soon as possible after an a c cident
.Family Support Plan O ST - 1998 - 3304

Jan. 0 4 , 20 10 15 ● As set forth in Section II , p aragraph B of this plan, Jin Air W ill publicize a reliable, toll - free telephone number and assig n staff to take calls to the telephone number from families of passengers invol ved in an aircraft accident.