DOT Docket Operations 

Docket OST-1998-3304 

 

 

Family Support Plan 
DOT Docket Operations 

Docket OST-1998-3304 

Jan.04, 2010 

Jin Air 
 Family Support Plan 

OST-1998-3304 

Jan.04, 2010 1 

I. Introduction 

Jin Air Co., Ltd. (“Jin Air” or “the Company”) hereby submits its Family Support Plan 

to the Secretary of the Department of Transportation (the “DOT”) and the Chairman of the

National Transportation Safety Board (the “NTSB”) in compliance with the provisions of the 

Foreign Air Carrier Family Support Act of 1997 (49 U.S.C. Section 41313), as amended by 

Vision 100 – Century of Aviation Reauthorization Act (P.L. 108-176, Dec 12, 2003). The Act 

requires each air carrier providing air transportation into the U.S. to file a plan for addressing 

the needs of the families of passengers involved in an aircraft accident in the United States

that results in a major loss of life.

Jin Air recognizes that an essential element of the Company’s response to any 

accident is to address the needs of families of passengers. To that end, in compliance with 

the requirements of the Act, Jin Air’s Family Support Plan has been established to:

A. act in the best interest of the families of passengers involved in any aircraft accident that 

occurs in the United States involving Jin Air’s aircraft and resulting in a major loss of life;

B. treat the members of such families with dignity, respect and sensitivity to their cultural, 

religious, national and ethnic backgrounds, and assist them in the manner set forth in this 
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Family Support Plan;

C. coordinate the assistance that Jin Air provides to families of passengers with the efforts 

of the NTSB and other governmental agencies in the event of an aviation disaster; and

D. fulfill Jin Air’s responsibilities under the Foreign Air Carrier Family Support Act of 1997, 

as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st

Century and the Vision 100-Century of Aviation Reauthorization Act.

II. Response Planning 

Jin Air’s Family Support Plan forms an integral part of the Company’s overall 

emergency response plan for responding to an aviation disaster. This Family Support Plan 

sets forth in summary fashion Jin Air’s plan for responding to the needs of the families of 

passengers involved in an accident in the United States. Detailed procedures for 

implementation of this Family Support Plan are contained in the Company’s accident 

procedure manual. 

Overall responsibility for administering Jin Air’s emergency response plan - and this 
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Family Support Plan - is vested in Jin Air’s Safety and Security Team. This Team works 

closely with the Flight Operations Control Center, which monitors the Company’s operations 

twenty-four hours a day, seven days a week. 

In conjunction with the development of this Family Support Plan, Jin Air has 

undertaken the following measures to enhance its response capabilities in the event of an 

aviation disaster:

a. Jin Air has adopted a plan for publicizing a reliable, toll-free telephone number and will 

identify personnel to handle calls from families of passengers.

b. Jin Air has developed a plan for providing notification to families of the names of

passengers using the services of the independent disaster relief organization designated 

by the NTSB (such as the American Red Cross “the Red Cross”) or other suitably trained 

personnel. Jin Air’s Emergency Response Team (ERT) will be utilized to respond to the 

likely needs of survivors and families.

c. The ERT’s efforts will be bolstered by a contract between Jin Air and Korean Air, 

pursuant to which Korean Air will provide support to Jin Air to carry out the 
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Emergency Response Plan. Moreover, in the event of an accident, Jin Air will, upon

request to Korean Air, receive additional support from Korean Air in the following 

areas: ECC (Emergency Control Center) facilities and equipments; FAC (Family 

Assistance Center) operation support; PIC (Passenger Inquiry Center) operation; and 

GO Team support assistance.

d. Jin Air is committed to providing personnel with training sufficient to meet the needed of 

survivors and other family members.

1. Adequate trainings for staff in charge of each departmental procedure (DEOCP) are 

performed to execute applicable procedures. This includes companywide training 

regarding the Emergency Response Plan, roles and responsibilities of duty personnel, 

emergency response procedure, and family care guide.

2. Simulations of the Emergency Response Plan will be held annually in addition to 

participation in local - emergency drills. 

e. Jin Air is committed to identifying and providing sufficient resources to carry out this plan.
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f. Jin Air is committed to providing family assistance without regarding to passenger’s status 

as a revenue passenger, non-revenue passenger, or crewmember for an aircraft accident 

that occurs in the U.S.

III. Passenger Identification and Family Notification 

A. Passenger Name Lists.

Immediately following an accident, Jin Air will compile a list of the passengers onboard 

the flight based upon the best available information. This information will be assembled 

initially using the passenger name list (PNL) for the flight and will be verified by crosschecking the names against other information available to the Company. Jin Air will 

update the list of passengers periodically based upon new information. The Company 

also will emphasize to its personnel the confidential and sensitive nature of the passenger 

manifest information.

B. Passenger Identification

Jin Air will rely on the duly authorized medical examiner or coroner for positive 

identification of fatalities.
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C. Notification to NTSB and Designated Independent Organization

Immediately upon request, Jin Air will provide to the NTSB family support services 

director (and, if so requested, the independent relief organization designated by the 

NTSB, such as the Red Cross) a PNL that reflects the best information that is available at 

the time of such request. The list will be marked, if appropriate, “preliminary and 

unconfirmed.” Jin Air will update the list of passengers periodically based upon new 

information. 

D. Notification to Family Members 

Before public release of the passenger list, Jin Air will notify families as soon as it has 

verified each individual’s status as a passenger on the affected flight without waiting for 

all the names of passengers to be verified. If at all practicable, notification of families will 

be made in person by Jin Air or by the independent disaster relief organization 

designated by the NTSB (the Red Cross) to coordinate emotional care and support for 

families of passengers.
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E. Confidentiality of Information

Jin Air has adopted an internal policy prohibiting the unauthorized release of passenger 

manifest information. Jin Air will not release a customer's name publicly to the media until 

the family has been notified.

F. Positive Identification of Deceased Passengers

Jin Air recognizes that it is the responsibility of the medical examiner or coroner to make 

a positive identification of any deceased passengers. If a passenger has died, the 

medical examiner or coroner will coordinate with the disaster mortuary team commander 

to provide official notification of death to family members. 

 

G. Hospitalization and Assistance Provided to Survivors

For injured passengers, the hospital is responsible for updating the status of the medical 

condition of hospitalized passengers. The hospital or Jin Air will advise family members 

of the status of hospitalized passengers and periodically will advise them of changes in 

the passenger’s medical condition.
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IV. Assistance to Passengers and Families 

Jin Air will cooperate fully with the NTSB and the NTSB designated organization, 

such as the Red Cross, to ensure that families of passengers receive an appropriate level of 

mental health and counseling services following an accident in the United States. In 

addition, Jin Air will assign one or more family assistance team members to the family of 

each affected passenger to provide support and assistance. Whenever feasible, Jin Air

intends to provide facilities for the assistance of family members at the accident site.

 

V. Family Access to the Accident Site 

A. Access to the Accident Site

Within limitations established by the NTSB and other federal, state and local authorities, 

Jin Air will respond to family requests for access to the accident site. Access to the site 

also may be limited by terrain, security measures or unforeseen conditions beyond the 

Company’s control.

B. Travel to the Site

Jin Air will assist the family of a passenger wishing to travel to the location of the accident 
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and will provide for the physical care of the family while the family is staying at such 

location. As used in this paragraph “physical care” means transportation to and from 

accident city/ accident site, hotel accommodations at accident city/accident site for a 

reasonable time period; and meal voucher during hotel stay and day of travel to and from 

the accident city/accident site.

VI. Passenger Remains, Personal Effects, and Monuments 

A. Disposition of Remains 

Jin Air understands that final responsibility for the disposition of identified and unidentified 

human remains lies with the medical examiner and coroner. The medical examiner or 

coroner will release any identified remains directly to the families. If any human remains 

come into Jin Air’s control, Jin Air will consult with each family about the disposition of any 

remains in its control.

B. Return of Personal Effects 

Jin Air recognizes that NTSB and other federal, state and local authorities should return 

identifiable personal effects to the passenger’s family and not to Jin Air. The same 
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authorities should determine the disposition of any unidentifiable personal effects. If any 

personal effects come into Jin Air’s control, Jin Air will consult with each family about the 

disposition of such personal effects. If requested, Jin Air will return any identified 

personal effects under its control to families as soon as possible if they are not needed by 

the NTSB as part of the accident investigation or by a law enforcement authority 

conducting a criminal investigation. Once each family has reviewed all unidentifiable 

personal effects, Jin Air will retain any unclaimed personal effects in a secure area for at 

least eighteen (18) months and will coordinate with the families on the disposition of these 

items. Jin Air may accomplish this work by contracting with third party service providers 

who specialize in the recovery and classification of personal effects.

C. Construction of Monuments

Jin Air will consult with the families of each passenger about the construction by Jin Air of 

a monument to the passengers involved in an aviation disaster. Such consultation will 

include a discussion for any inscription to be made on the monument. 

VII. Relationship with Designated Independent Organization 
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A. Jin Air will work with the independent nonprofit organization that is designated under 49 

U.S.C. Section 1136 (a)(2) to provide mental health and counseling services to families.

 1) Mental health services can be coordinated on a local basis through the nonprofit 

organization or these services can be brought in from another city where the Jin Air may 

have a Mental Health Professional on retainer. 

2) Should long-term counseling be required, Jin Air will coordinate with the nonprofit 

organization appointed by the NTSB, the family and the company providing the service. 

B. Jin Air will develop a procedure to pay reasonable compensation to the NTSB-designated 

independent non-profit organization as required by 49 U.S.C. Section 41313(C)(11) where 

the nature and scope of its work and the kind of costs to be incurred have been discussed 

and agreed in advance. 

C. Jin Air will coordinate with family members as to their need for assistance from the Red 

Cross. 

D. Jin Air will participate in the daily coordination meetings to review daily activities, resolve 

problem areas, and to synchronize future family support operations and activities. 

VIII. Accidents Outside of the United States 
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Although Jin Air’s emergency response plan is applicable to aviation disasters that 

may occur in any part of the world, this Family Support Plan has been developed to take into 

account the specific requirements of the Act. Consequently, this Family Support Plan is 

applicable only to accidents that take place in the United States. In the event that Jin Air

volunteers assistance to United States citizens within the United States for an aircraft 

accident that occurs outside the United States involving a major loss of life, Jin Air will 

consult with the NTSB and the U.S. Department of State in rendering such assistance.

IX. Notice concerning Liability for Man-made structures 

In the event of an accident that results in significant damage to a man-made 

structure or other property on the ground that is not government-owned, Jin Air will promptly 

provide notice, in writing, to the extent practicable, directly to the owner of the structure or 

other property about liability for any property damage and means for obtaining compensation.

The written notice shall advise the owner (i) to contact the insurer of the property as the 

authoritative source for information about coverage and compensation; (ii) to not rely on 

unofficial information offered by Jin Air representatives about compensation by Jin Air for 

accident site property damage; and (iii) to obtain photographic or other detailed evidence of 
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property damage as soon as possible after the accident, consistent with restrictions on 

access to the accident site.

X. Electronic Transmission of NTSB Hearings 

In the case of an accident in which the NTSB conducts a public hearing or 

comparable proceeding at a location greater than eighty (80) miles from the accident site, Jin 

Air will ensure that the hearing or proceeding is made available simultaneously by electronic 

means at a location open to the public at both the origin city and destination city of the flight, 

if that city is located in the United States.

XI. Revisions and Code-Share Agreements 

 Jin Air reserves the right to introduce changes to this plan from time to time. Jin Air 

does not presently have an approved code-share arrangement with any United States carrier. 

In the event Jin Air were to enter into such an agreement and the agreement were approved, 

Jin Air may revise this plan accordingly. 

XII. Accidents Not Covered by this Plan 
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Jin Air will consult with the NTSB and the Department of State if it voluntarily 

provides assistance to U.S. citizens in the United States with respect to accidents outside the 

United States not covered by this plan involving loss of life. 

 

XIII. Emergency Contact Information 

☎ 24 Hour Contact Numbers

 Jin Air’s 24-hour, 365 days a year contact is at Flight Operation Control Center (-

F.O.C.C), located in the Seoul, Republic of Korea. The F.O.C.C may be reached 

at: [REDACTED]

The telephone number listed above can be used by the NTSB 24 hours per day, 7

days per week. 

☎ Numbers Activated in the event of an accident

● PIC (Passenger Inquiry Center) number in Korea : [REDACTED]

● Direct numbers for persons calling from the United States will be designated by 

Jin Air’s Regional U.S. Headquarters as soon as possible after an accident. 
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● As set forth in Section II, paragraph B of this plan, Jin Air Will publicize a 

reliable, toll-free telephone number and assign staff to take calls to the 

telephone number from families of passengers involved in an aircraft accident.