[Federal Register Volume 87, Number 30 (Monday, February 14, 2022)]
[Notices]
[Pages 8259-8260]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-03079]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[60Day-2022-1050; Docket No. CDC-2022-0025]


Proposed Data Collection Submitted for Public Comment and 
Recommendations

AGENCY: Centers for Disease Control and Prevention (CDC), Department of 
Health and Human Services (HHS).

ACTION: Notice with comment period.

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SUMMARY: The Centers for Disease Control and Prevention (CDC), as part 
of its continuing effort to reduce public burden and maximize the 
utility of government information, invites the general public and other 
federal agencies the opportunity to comment on a proposed and/or 
continuing information collection, as required by the Paperwork 
Reduction Act of 1995. This notice invites comment on a proposed 
information collection project titled CDC/ATSDR Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery. The 
information collection activities provide a means to garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the federal government's commitment to improving 
service delivery.

DATES: CDC must receive written comments on or before April 15, 2022.

ADDRESSES: You may submit comments, identified by Docket No. CDC-2022-
0025 by either of the following methods:
    <bullet> Federal eRulemaking Portal: Regulations.gov. Follow the 
instructions for submitting comments.
    <bullet> Mail: Jeffrey M. Zirger, Information Collection Review 
Office, Centers for Disease Control and Prevention, 1600 Clifton Road 
NE, MS H21-8, Atlanta, Georgia 30329.
    Instructions: All submissions received must include the agency name 
and Docket Number. CDC will post, without change, all relevant comments 
to Regulations.gov.
    Please note: Submit all comments through the Federal eRulemaking 
portal (Regulations.gov) or by U.S. mail to the address listed above.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the information collection plan 
and instruments, contact Jeffrey M. Zirger, Information Collection 
Review Office, Centers for Disease Control and Prevention, 1600 Clifton 
Road NE, MS H21-8, Atlanta, Georgia 30329; phone: 404-639-7570; Email: 
<a href="/cdn-cgi/l/email-protection#fe91939cbe9d9a9dd0999188"><span class="__cf_email__" data-cfemail="6b0406092b080f08450c041d">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act of 1995 
(PRA) (44 U.S.C. 3501-3520), federal agencies must obtain approval from 
the Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. In addition, the PRA also requires 
federal agencies to provide a 60-day notice in the Federal Register 
concerning each proposed collection of information, including each new 
proposed collection, each proposed extension of existing collection of 
information, and each reinstatement of previously approved information 
collection before submitting the collection to the OMB for approval. To 
comply with this requirement, we are publishing this notice of a 
proposed data collection as described below.
    The OMB is particularly interested in comments that will help:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected;
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses; and
    5. Assess information collection costs.

Proposed Project

    CDC/ATSDR Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery (OMB Control No. 0920-1050, Exp. 5/
31/2022)--Extension--Centers for Disease Control and Prevention (CDC).

Background and Brief Description

    The information collection activities associated with this Generic 
clearance provide a means to garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the federal government's commitment to improving service delivery. By 
qualitative feedback, information will be collected that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study.
    Feedback from respondents will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between CDC and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness,

[[Page 8260]]

appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on CDC's services will be unavailable.
    CDC will only submit an individual collection for approval under 
this Generic clearance mechanism if it meets the following conditions:
    <bullet> The collection is voluntary;
    <bullet> The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the federal government;
    <bullet> The collection is non-controversial and does not raise 
issues of concern to other federal agencies;
    <bullet> The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
    <bullet> Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
    <bullet> Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
    <bullet> Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    <bullet> Information gathered will yield qualitative information 
(the collection will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study).
    Feedback collected under this CDC Generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of Generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other Generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, individual information collections will not 
result in any new system of records containing privacy information and 
will not ask questions of a sensitive nature, such as sexual behavior 
and attitudes, religious beliefs, and other matters that are commonly 
considered private.
    Based on the number of burden hours used during the previous 
approval period and the number of respondents involved in this and 
other expiring collections, CDC requests OMB approval for an estimated 
22,250 annual burden hours. There are no costs to respondents other 
than their time to participate.

                                        Estimated Annualized Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                     Number of
      Type of respondent            Form name        Number of     responses per   Average hours  Total response
                                                    respondents     respondent     per response   burden (hours)
----------------------------------------------------------------------------------------------------------------
Individuals and Households,     In-person                 10,000               1           30/60           5,000
 Businesses and Organizations,   surveys, Online
 State, Local or Tribal          surveys,
 Government.                     Telephone
                                 surveys, In-
                                 person
                                 observation/
                                 testing,
                                 Interviews.
                                Focus groups....           1,000               1               2           2,000
                                Customer comment          61,000               1           15/60          15,250
                                 cards,
                                 Interactive
                                 Voice surveys.
                                                 ---------------------------------------------------------------
    Total.....................  ................  ..............  ..............  ..............          22,250
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Jeffrey M. Zirger,
Lead, Information Collection Review Office, Office of Scientific 
Integrity, Office of Science, Centers for Disease Control and 
Prevention.
[FR Doc. 2022-03079 Filed 2-11-22; 8:45 am]
BILLING CODE 4163-18-P


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