Filed 1/12/16 Goodridge v. KDF Automotive Group CA4/1

Opinion on remand from Supreme Court 

NOT TO BE PUBLISHED IN OFFICIAL REPORTS

California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for 

publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication 

or ordered published for purposes of rule 8.1115. 

COURT OF APPEAL, FOURTH APPELLATE DISTRICT

DIVISION ONE

STATE OF CALIFORNIA

WILLIAM GOODRIDGE,

Plaintiff and Respondent,

v.

KDF AUTOMOTIVE GROUP, INC.,

Defendant and Appellant.

 D060269

 (Super. Ct. No.

 37-2010-00105355-CU-CO-CTL)

APPEAL from an order of the Superior Court of San Diego County, John S. 

Meyer, Judge. Reversed and remanded with directions.

Toschi, Sidran, Collins & Doyle, David R. Sidran and Thomas M. Crowell for 

Defendant and Appellant.

Rosner, Barry & Babbitt, Hallen D. Rosner, Christopher P. Barry and Angela J. 

Patrick for Plaintiff and Respondent.

Defendant KDF Automotive Group, Inc. (KDF) appeals an order denying its 

petition to compel arbitration of the action filed against it by plaintiff William Goodridge 
2

arising out of his purchase of a used automobile from KDF. On appeal, KDF contends 

the trial court erred by concluding the arbitration clause in the purchase contract was 

unconscionable and therefore unenforceable. On August 24, 2012, we issued our initial 

opinion in this case, concluding the arbitration clause was procedurally and substantively 

unconscionable and therefore unenforceable, and affirming the order denying the petition 

to compel arbitration.

On December 19, 2012, the California Supreme Court granted review of the case 

and deferred further action pending its decision in a similar case (Sanchez v. Valencia 

Holding Co., LLC (2011) 201 Cal.App.4th 74, review granted Mar. 21, 2012, S199119). 

On August 3, 2015, the California Supreme Court issued its opinion in Sanchez v. 

Valencia Holding Co., LLC (2015) 61 Cal.4th 899 (Sanchez), which, as discussed below, 

concluded the arbitration clause in that case was not unconscionable and was therefore 

enforceable. The California Supreme Court transferred this case back to us with 

directions to vacate our decision and reconsider it in light of Sanchez. We subsequently 

requested the parties file supplemental letter briefs discussing the effect of Sanchez on 

this case. The parties filed, and we have read and considered, their supplemental briefs. 

We now vacate our original opinion issued August 24, 2012, and issue this new opinion 

reversing the trial court's order.

FACTUAL AND PROCEDURAL BACKGROUND

On May 16, 2010, Goodridge attended an automobile "tent sale" and signed a 

retail installment sale contract (Contract) to purchase a 2008 Hyundai Elantra from KDF, 

an automobile dealership doing business as El Cajon Mitsubishi. Goodridge was 
3

presented with a stack of preprinted form documents and was told by a KDF employee 

where to sign and/or initial each document. He was not given an opportunity to read all 

of the documents in full or to negotiate any of the documents' preprinted terms. The 

documents were presented to Goodridge on a "take-it-or-leave-it" basis. KDF did not ask 

him whether he was willing to arbitrate any disputes or inform him there was an 

arbitration clause on the back side of the Contract. He did not see the arbitration clause 

before signing the Contract.

On or about May 21, having concerns about the documents, Goodridge went to 

KDF and was informed he needed to re-sign the sale documents. He was given and 

signed both an acknowledgement of the first rewritten contract and a second Contract.1 

Although it was May 21, the second Contract was dated May 16. As before, Goodridge 

was not given an opportunity to read the documents in full or to negotiate any of the 

documents' preprinted terms. The documents were again presented to Goodridge on a 

"take-it-or-leave-it" basis. He was unaware there was an arbitration clause on the 

Contract's back side.

The Contract document consists of one piece of paper (i.e., preprinted Reynolds & 

Reynolds Form No. 553-CA-ARB 1/10). It apparently is about 26 inches long and has 

provisions on its front and back sides. Goodridge signed or initialed the front of the 

Contract in nine places. There are no signatures, initials, or other handwriting on the 

 

1 For purposes of this opinion, the two purchase contracts are virtually identical and 

therefore we use the term "Contract" to refer to both contracts.
4

back side. An arbitration provision, entitled "ARBITRATION CLAUSE," is located near 

the bottom of the back side and is outlined (like many other preceding provisions) by 

black lines. The arbitration clause provides:

"ARBITRATION CLAUSE

"PLEASE REVIEW - IMPORTANT - AFFECTS YOUR LEGAL 

RIGHTS

"1. EITHER YOU OR WE MAY CHOOSE TO HAVE ANY 

DISPUTE BETWEEN US DECIDED BY ARBITRATION AND 

NOT IN COURT OR BY JURY TRIAL.

"2. IF A DISPUTE IS ARBITRATED, YOU WILL GIVE UP

YOUR RIGHT TO PARTICIPATE AS A CLASS 

REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS 

CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY 

RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION 

OF INDIVIDUAL ARBITRATIONS.

"3. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION 

ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, 

AND OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN 

COURT MAY NOT BE AVAILABLE IN ARBITRATION.

"Any claim or dispute, whether in contract, tort, statute or otherwise 

(including the interpretation and scope of this Arbitration Clause, 

and the arbitrability of the claim or dispute), between you and us or 

our employees, agents, successors or assigns, which arises out of or 

relates to your credit application, purchase or condition of this 

vehicle, this contract or any resulting transaction or relationship 

(including any such relationship with third parties who do not sign 

this contract) shall, at your or our election, be resolved by neutral, 

binding arbitration and not by a court action. If federal law provides 

that a claim or dispute is not subject to binding arbitration, this 

Arbitration Clause shall not apply to such claim or dispute. Any 

claim or dispute is to be arbitrated by a single arbitrator on an 

individual basis and not as a class action. You expressly waive any 

right you may have to arbitrate a class action. You may choose one 

of the following arbitration organizations and its applicable rules: the 

National Arbitration Forum . . . (www.arbforum.com), the American 
5

Arbitration Association . . . (www.adr.org), or any other organization 

that you may choose subject to our approval. You may get a copy of 

the rules of these organizations by contacting the arbitration 

organization or visiting its website.

"Arbitrators shall be attorneys or retired judges and shall be selected 

pursuant to the applicable rules. The arbitrator shall apply governing 

substantive law in making an award. The arbitration hearing shall be 

conducted in the federal district in which you reside . . . . We will 

advance your filing, administration, service or case management fee 

and your arbitrator or hearing fee all up to a maximum of $2500, 

which may be reimbursed by decision of the arbitrator at the 

arbitrator's discretion. Each party shall be responsible for its own 

attorney, expert and other fees, unless awarded by the arbitrator 

under applicable law. If the chosen arbitration organization's rules 

conflict with this Arbitration Clause, then the provisions of this 

Arbitration Clause shall control. The arbitrator's award shall be final 

and binding on all parties, except that in the event the arbitrator's 

award for a party is $0 or against a party is in excess of $100,000, 

or includes an award of injunctive relief against a party, that party 

may request a new arbitration under the rules of the arbitration 

organization by a three-arbitrator panel. The appealing party

requesting new arbitration shall be responsible for the filing fee and 

other arbitration costs subject to a final determination by the 

arbitrators of a fair apportionment of costs. Any arbitration under 

this Arbitration Clause shall be governed by the Federal Arbitration 

Act (9 U.S.C. § 1 et seq.) and not by any state law concerning 

arbitration.

"You and we retain any rights to self-help remedies, such as 

repossession. You and we retain the right to seek remedies in small 

claims court for disputes or claims within that court's jurisdiction, 

unless such action is transferred, removed or appealed to a different 

court. Neither you nor we waive the right to arbitrate by using selfhelp remedies or filing suit. Any court having jurisdiction may enter 

judgment on the arbitrator's award. This Arbitration Clause shall 

survive any termination, payoff or transfer of this contract. If any 

part of this Arbitration Clause, other than waivers of class action 

rights, is deemed or found to be unenforceable for any reason, the 

remainder shall remain enforceable. If a waiver of class action 

rights is deemed or found to be unenforceable for any reason in a 

case in which class action allegations have been made, the 
6

remainder of this Arbitration Clause shall be unenforceable." 

(Italics added.)

On December 2, 2010, Goodridge, individually and on behalf of others similarly 

situated, filed the complaint in this action against KDF and Mission Federal Services 

LLC, alleging 11 causes of action, including causes of action for violation of the 

Consumers Legal Remedies Act (CLRA) (Civ. Code, § 1750 et seq.), violation of the 

Automobile Sales Finance Act (Civ. Code, § 2981 et seq.), unlawful and/or unfair

business practices (Bus. & Prof. Code, § 17200 et seq.), fraudulent misrepresentation, and 

negligent misrepresentation.

On January 10, 2011, KDF answered the complaint, denying each allegation and 

asserting 25 affirmative defenses. The answer did not assert any right to arbitrate the 

dispute as an affirmative defense.

During the period of February through May 2011, KDF responded to multiple sets 

of Goodridge's discovery requests. None of those responses mentioned any right to 

arbitrate the dispute or an intent to require arbitration.

In May 2011, KDF filed a case management statement, requesting a jury trial and 

estimating the trial would take 10 days. KDF did not check any of the boxes indicating a 

willingness to participate in mediation, arbitration, or other alternative dispute resolution 

method. However, KDF indicated it was willing to participate in an early settlement 

conference three to four weeks before the trial date. KDF also indicated it expected to 

file a "motion to compel (if needed) [and] motions in limine." It also indicated its intent 

to take Goodridge's deposition and engage in written discovery.
7

On June 14, 2011, KDF filed a petition to compel arbitration of the instant action 

based on the arbitration clause in the Contract. It subsequently filed an application for a 

stay of proceedings in the action pending a ruling on its petition to compel arbitration. 

The trial court granted the application and stayed the proceedings pending its ruling on 

the petition to compel. Goodridge opposed the petition to compel arbitration, arguing the 

arbitration clause was unconscionable and unenforceable and that by delay KDF waived 

any right it had to arbitrate the dispute. In support of his opposition, Goodridge filed his 

declaration confirming the transactional facts described above. His declaration further 

stated: "The documents (including the purchase contract) were given to me and I was just 

told 'sign here' in various places. There was no question of choice on my part or of our 

being able to 'negotiate' anything. I had no reason to suspect that hidden on the back of 

the contract that told me how much the vehicle cost and how much my monthly payments 

would be was a section that prohibited me from being able to sue in court if I had a 

problem." It further stated: "When I signed both of the purchase contracts and related 

documents, [KDF] did not ask me if I was willing to arbitrate any disputes with it or its 

assignees, [KDF] did not tell me there was an 'arbitration clause' on the back side of the 

purchase contract, and I did not see any such clause before I signed the documents. . . . I 

was not given any opportunity at any time during my transaction with [KDF] to negotiate 

whether or not I would agree to arbitrate any potential disputes, or any of the terms by 

which I would agree to arbitrate any disputes. I was never given an option whether to 

sign a contract with an arbitration clause or one without. . . ." It further stated: "No one at 

[KDF] ever turned over either sale contract to show me the writing on the back or asked 
8

me to sign any sections on the back of the contract where [KDF] claims the arbitration 

clause is located."

Finally, his declaration addressed the financial burden of arbitration costs, stating: 

"[I]f the Court were to enforce the arbitration clause, it would create a financial burden 

on me and my family that we simply could not afford. . . . [I]f the defendants lose they 

may be allowed (without my consent) to request a new arbitration with a three arbitrator 

panel―which would likely result in three arbitrators simultaneously charging us for their 

time―and that we could potentially be responsible for all of these costs if I do not win 

that new arbitration. I am not financially able to pay such potential arbitration fees." 

KDF replied to the opposition, arguing the Contract was not unconscionable and that it 

had not waived its right to arbitrate the dispute. KDF argued: "The United States 

Supreme Court in [AT&T Mobility LLC v. Concepcion (2011) 563 U.S. 333 [131 S.Ct. 

1740, 179 L.Ed.2d 742] (AT&T)] makes it clear that unconscionability is no longer a 

valid objection to an arbitration agreement."

On July 15, the trial court issued a tentative ruling denying the petition to compel 

arbitration based on KDF's waiver of any right to arbitrate. Following oral argument by 

counsel (including KDF's argument that it had not waived its right to arbitrate), the court 

took the matter under submission.

On July 22, the trial court issued a minute order denying the petition to compel 

arbitration on grounds of unconscionability of the arbitration clause. The court stated in 

part:
9

"Unconscionability is a method in which courts can refuse to enforce 

the contract. California cases analyze unconscionability as having 

two separate elements―procedural and substantive. [Citations.] 

Substantive unconscionability focuses on the actual terms of the 

agreement, while procedural unconscionability focuses on the 

manner in which the contract was negotiated and the circumstances 

of the parties. California courts generally require a showing of both 

procedural and substantive unconscionability at the time the contract 

was made. [Citations.]

"The arbitration clause is procedurally unconscionable. The clause 

was on the backside of a two-sided document. [Citation.] 

[Goodridge] was not advised of the arbitration clause nor was 

arbitration referenced on the front of the contract, the only side 

where [Goodridge] was required to sign. [Citation.] The arbitration 

clause is also substantively unconscionable since the clause is 

unfairly one-sided. The clause permits [KDF] to avoid arbitration as 

to some claims but forces [Goodridge] to arbitrate all claims. [KDF] 

argues the right to repossession or 'self-help' applies to both parties, 

but as a realistic matter, only [KDF] would pursue repossession. No 

self-help options are available to [Goodridge]. Further, if the claim 

is forced into arbitration, [KDF] does not give up any rights but, for 

example, [Goodridge] cannot appeal losing a claim for injunctive

relief. [Goodridge] can only appeal an award of damages if he 

receives nothing.

"[KDF] argues [Goodridge's] argument regarding unconscionability 

has been preempted by the US Supreme Court's ruling in AT&T. 

This is not the case. While AT&T clearly abrogates the California 

Supreme Court's ruling on the unconscionability of class action 

waivers in arbitration clauses as discussed in Discover Bank [v. 

Superior Court (2005) 36 Cal.4th 148 (Discover Bank)], it does not 

go so far as to preempt all decisional law on unconscionability."

On the issue of waiver, the court stated: "[T]he court does not find [KDF] waived its right 

to arbitrate. . . . [KDF's] right to enforce the arbitration clause was confirmed as of 

April 27, 2011[,] when the US Supreme Court issued its opinion in [AT&T], which 

overruled the California Supreme Court's decision in [Discover Bank]. [¶] Accordingly, 

although the conduct of [KDF] may be characterized as disingenuous, the court simply 
10

cannot conclude [KDF] waived its right to compel arbitration, having filed it[s] petition 

some two months after the change in the law." KDF timely filed a notice of appeal.

On August 24, 2012, we issued our initial opinion in this case, concluding the 

arbitration clause was procedurally and substantively unconscionable and therefore 

unenforceable and affirming the order denying the petition to compel arbitration. On 

December 19, 2012, the California Supreme Court granted review of the case and 

deferred further action pending its decision in Sanchez (Sanchez v. Valencia Holding Co., 

LLC (2011) 201 Cal.App.4th 74, review granted Mar. 21, 2012, S199119). On August 3, 

2015, the California Supreme Court issued its opinion in Sanchez, supra, 61 Cal.4th 899, 

concluding the arbitration clause in that case was not unconscionable and was therefore 

enforceable. On September 30, the California Supreme Court transferred this case back 

to this court with directions to vacate our decision and reconsider it in light of its decision 

in Sanchez. On October 30, we requested the parties file supplemental letter briefs 

discussing the effect of Sanchez on this case. The parties filed, and we have read and 

considered, their supplemental briefs. Goodridge argues that KDF waived its right to 

enforce the arbitration clause.

DISCUSSION

I

Standards of Review

On appeal from an order denying a motion to compel arbitration, 

"[u]nconscionability findings are reviewed de novo if they are based on declarations that 

raise 'no meaningful factual disputes.' [Citation.] However, where an unconscionability 
11

determination 'is based upon the trial court's resolution of conflicts in the evidence, or on 

the factual inferences which may be drawn therefrom, we consider the evidence in the 

light most favorable to the court's determination and review those aspects of the 

determination for substantial evidence.' [Citation.] The ruling on severance is reviewed 

for abuse of discretion." (Murphy v. Check 'N Go of California, Inc. (2007) 156 

Cal.App.4th 138, 144.) Considering all disputed factual findings supported by substantial 

evidence favorably to the trial court's determination, the question of whether, based on 

those facts, a contract's arbitration provision is unconscionable is a question of law we 

determine de novo or independently. (Baker v. Osborne Development Corp. (2008) 159 

Cal.App.4th 884, 892.) To the extent the extrinsic evidence is undisputed, we 

independently review the contract to determine whether it is unconscionable. (Gatton v. 

T-Mobile USA, Inc. (2007) 152 Cal.App.4th 571, 579.)

In contrast, a trial court's finding on the issue of waiver of an arbitration clause is 

reviewed for substantial evidence to support that finding. "Generally, the determination 

of waiver is a question of fact, and the trial court's finding, if supported by sufficient 

evidence, is binding on the appellate court." (St. Agnes Medical Center v. PacifiCare of 

California (2003) 31 Cal.4th 1187, 1196 (St. Agnes).) We may not reverse the trial 

court's finding of waiver "unless the record as a matter of law compels finding 

nonwaiver." (Davis v. Continental Airlines, Inc. (1997) 59 Cal.App.4th 205, 211.) We 

construe the evidence, and all reasonable inferences therefrom, to support the trial court's 

finding. (Burton v. Cruise (2010) 190 Cal.App.4th 939, 946.)
12

II

California Law on Unconscionability

Federal and state law reflect a strong public policy favoring arbitration as a speedy 

and relatively inexpensive means of dispute resolution. (St. Agnes, supra, 31 Cal.4th at 

p. 1204; Lewis v. Fletcher Jones Motor Cars, Inc. (2012) 205 Cal.App.4th 436, 443

(Lewis).) "Nonetheless, federal and California courts may refuse to enforce an arbitration 

agreement 'upon such grounds as exist at law or in equity for the revocation of any 

contract,' including waiver [and unconscionability]. (9 U.S.C. § 2; see also Code Civ. 

Proc., § 1281; St. Agnes, at pp. 1194-1195.)" (Lewis, at pp. 443-444.) Section 2 of the 

Federal Arbitration Act (FAA) provides that agreements to arbitrate disputes are "valid, 

irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the 

revocation of any contract." (9 U.S.C. § 2.) That provision allows a court to revoke an 

arbitration agreement if generally applicable contract defenses, such as fraud, duress, or 

unconscionability, apply. (Iskanian v. CLS Transportation Los Angeles, LLC (2012) 206 

Cal.App.4th 949, 956; AT&T, supra, 563 U.S. at p. 338 [131 S.Ct. at p. 1746].) Code of 

Civil Procedure section 1281 provides: "A written agreement to submit to arbitration an 

existing controversy or a controversy thereafter arising is valid, enforceable and 

irrevocable, save upon such grounds as exist for the revocation of any contract." Civil 

Code section 1670.5, subdivision (a), provides: "If the court as a matter of law finds the 

contract or any clause of the contract to have been unconscionable at the time it was 

made the court may refuse to enforce the contract, or it may enforce the remainder of the 

contract without the unconscionable clause, or it may so limit the application of any 
13

unconscionable clause as to avoid any unconscionable result." "California law . . . favors 

enforcement of arbitration agreements, save upon grounds that exist at law or in equity 

for the revocation of any contract, such as unconscionability." (Iskanian, at p. 956.)

AT&T "did not overthrow the common law contract defense of unconscionability 

whenever an arbitration clause is involved. Rather, [AT&T] reaffirmed that the savings 

clause preserves generally applicable contract defenses such as unconscionability, so long 

as those doctrines are not 'applied in a fashion that disfavors arbitration.' " (Kilgore v. 

KeyBank, N.A. (9th Cir. 2012) 673 F.3d 947, 963, quoting AT&T, supra, 563 U.S. at 

p. 341 [131 S.Ct. at p. 1747]; Sanchez, supra, 61 Cal.4th at pp. 912-913.) In overruling 

the Discover Bank rule,2 AT&T stated: "Although § 2's saving clause preserves generally 

applicable contract defenses, nothing in it suggests an intent to preserve state-law rules 

that stand as an obstacle to the accomplishment of the FAA's objectives." (AT&T, supra, 

563 U.S. at p. 343 [131 S.Ct. at p. 1748.) AT&T held, in effect, that the FAA preempts 

any California or other state law or rule that disfavors, or stands as an obstacle to, 

arbitration by deeming unconscionable an arbitration agreement that waives, explicitly or 

implicitly, class arbitration. Based on AT&T's reasoning, we conclude the FAA likewise 

 

2 In Discover Bank, the California Supreme Court held: "[A]t least under some 

circumstances, the law in California is that class action waivers in consumer contracts of 

adhesion are unenforceable, whether the consumer is being asked to waive the right to 

class action litigation or the right to classwide arbitration." (Discover Bank, supra, 36 

Cal.4th at p. 153.) The court found class action waivers in certain circumstances would 

be unconscionable and therefore unenforceable. (Id. at pp. 162-163.) AT&T concluded: 

"[C]lass arbitration, to the extent it is manufactured by Discover Bank rather than 

consensual, is inconsistent with the FAA." (AT&T, supra, 563 U.S. at p. 348 [131 S.Ct. 

at p. 1751].)
14

precludes a state law that disfavors arbitration of a particular type of claim (e.g., 

consumer contract dispute) when arbitration of other types of disputes is not so 

disfavored. (Sanchez, at pp. 912-913.) To the extent California's doctrine of 

unconscionability is applied to the consumer contract dispute in this case in the same 

manner as it would be applied to contract disputes in general, neither AT&T nor the FAA 

bars a court from applying the doctrine of unconscionability to an arbitration agreement 

and, based on a finding of unconscionability, refusing to enforce that arbitration 

agreement (or, in appropriate circumstances, severing the unconscionable and 

unenforceable portion(s) and enforcing the remainder of the arbitration agreement). 

(Ibid.)

We are unpersuaded by KDF's argument that California courts have generally 

disfavored arbitration agreements by applying the doctrine of unconscionability 

differently, or more stringently, to arbitration agreements than to contracts in general. In 

any event, in deciding this case, we apply controlling California case law regarding the 

doctrine of unconscionability as it applies to contracts in general and therefore comply 

with AT&T's mandate.

Under California's doctrine of unconscionability, a court may refuse to enforce a 

contract it determines to be unconscionable. (Civ. Code, § 1670.5, subd. (a); Armendariz 

v. Foundation Health Psychcare Services, Inc. (2000) 24 Cal.4th 83, 113-114 

(Armendariz).) Unconscionability generally includes an absence of meaningful choice by 

one party together with contract terms that are unreasonably favorable to the other party. 

(Lhotka v. Geographic Expeditions, Inc. (2010) 181 Cal.App.4th 816, 821.) Alternatively 
15

stated, unconscionability has both procedural and substantive elements. (Armendariz, at 

pp. 113-114; A & M Produce Co. (1982) 135 Cal.App.3d 473, 486.) To refuse to enforce 

a contract for unconscionability, a court generally must find the contract is both 

procedurally and substantively unconscionable. (Armendariz, at p. 114; Sanchez, supra, 

61 Cal.4th at p. 910; Gutierrez v. Autowest, Inc. (2003) 114 Cal.App.4th 77, 87 

(Gutierrez).)

Procedural unconscionability. "The procedural element [of unconscionability] 

focuses on 'oppression' or 'surprise.' [Citations.] Where the parties to a contract have 

unequal bargaining power and the contract is not the result of real negotiation or 

meaningful choice, it is oppressive. 'Surprise' is defined as 'the extent to which the 

supposedly agreed-upon terms of the bargain are hidden in the prolix printed form drafted 

by the party seeking to enforce the disputed terms.' [Citations.] 'The procedural element 

of an unconscionable contract generally takes the form of a contract of adhesion.' 

[Citations.] An adhesive contract is defined as ' "a standardized contract, which, imposed 

and drafted by the party of superior bargaining strength, relegates to the subscribing party 

only the opportunity to adhere to the contract or reject it." [Citation.]' " (Gutierrez, 

supra, 114 Cal.App.4th at pp. 87-88.)

Substantive unconscionability. "Of course, simply because a provision within a 

contract of adhesion is not read or understood by the nondrafting party does not justify a 

refusal to enforce it. The unbargained-for term may only be denied enforcement if it is 

also substantively unreasonable. [Citation.] Substantive unconscionability focuses on 

whether the provision is overly harsh or one-sided and is shown if the disputed provision 
16

of the contract falls outside the 'reasonable expectations' of the nondrafting party or is 

'unduly oppressive.' [Citations.] Some courts have imposed a higher standard: the terms 

must be ' "so one-sided as to shock the conscience." [Citation.]' [Citation.] Where a 

party with superior bargaining power has imposed contractual terms on another, courts 

must carefully assess claims that one or more of these provisions are one-sided and 

unreasonable." (Gutierrez, supra, 114 Cal.App.4th at p. 88.)

"Though courts refuse to enforce only those agreements that are both procedurally 

and substantively unconscionable, the two factors need not each exist to the same degree. 

'[T]he more substantively oppressive the contract term, the less evidence of procedural 

unconscionability is required to come to the conclusion that the term is unenforceable, 

and vice versa.' (Armendariz, supra, 24 Cal.4th at p. 114.)" (Gutierrez, supra, 114 

Cal.App.4th at p. 88; Sanchez, supra, 61 Cal.4th at p. 910.) Alternatively stated, a sliding 

scale is applied so that the more substantively unconscionable a contract is, the less 

procedural unconscionability is required for it to be unenforceable as unconscionable. 

(Armendariz, at p. 114; Sanchez, at p. 910; Morris v. Redwood Empire Bancorp. (2005) 

128 Cal.App.4th 1305, 1317.) In turn, the more procedurally unconscionable a contract 

is, the less substantive unconscionability is required for it to be unenforceable as 

unconscionable. (Armendariz, at p. 114; Morris, at p. 1317.)

III

Unconscionability of Contract's Arbitration Clause

KDF contends the trial court erred by concluding the Contract's arbitration clause 

was unconscionable and therefore unenforceable. Because KDF did not submit any 
17

evidence disputing the evidence submitted by Goodridge, we decide the question of 

unconscionability of the Contract's arbitration clause de novo, or independently, based on 

the undisputed facts in this case.

A

Procedural unconscionability. Procedural unconscionability focuses on two 

factors: oppression and surprise. Based on our independent review of the undisputed 

facts in this case, we, like Sanchez, conclude "the adhesive nature of the [C]ontract is 

sufficient to establish some degree of procedural unconscionability." (Sanchez, supra, 61 

Cal.4th at p. 915.) The facts in this case are very similar to those in Sanchez, which 

involved a vehicle purchase contract virtually identical to the Contract in this case. (Id. at 

pp. 907-909.) We are bound to follow, and therefore adopt, the reasoning and holding in 

Sanchez, which we incorporate herein by reference without restatement, and conclude 

there is some degree of procedural unconscionability in this case. (Id. at pp. 914-915; 

Auto Equity Sales, Inc. v. Superior Court (1962) 57 Cal.2d 450, 455 (Auto Equity) ["all 

tribunals exercising inferior jurisdiction are required to follow decisions of courts 

exercising superior jurisdiction"].)

B

Substantive unconscionability. Substantive unconscionability focuses on whether 

the arbitration provision is overly harsh or one-sided and is outside the reasonable 

expectations of Goodridge (the nondrafting party) or is unduly oppressive. (Gutierrez, 

supra, 114 Cal.App.4th at p. 88.) Based on our independent review of the undisputed 

facts in this case, we, like Sanchez, conclude the Contract's arbitration clause is not
18

substantively unconscionable. The Contract in this case is virtually identical to the 

vehicle purchase contract in Sanchez. (Sanchez, supra, 61 Cal.4th at pp. 907-909.) We 

are bound to follow, and therefore adopt, the reasoning and holding in Sanchez, which we 

incorporate herein by reference without restatement, and conclude the Contract is not 

substantively unconscionable. (Id. at pp. 915-922; Auto Equity, supra, 57 Cal.2d at 

p. 455.)

C

Unconscionability. Applying a sliding scale for procedural and substantive 

unconscionability, we conclude the Contract's arbitration clause is not unconscionable 

under California's doctrine of unconscionability that generally applies to all contracts. 

(Armendariz, supra, 24 Cal.4th at pp. 113-114; Gutierrez, supra, 114 Cal.App.4th at 

pp. 87-88.) Although there is some degree of procedural unconscionability, there is no

substantive unconscionability. (Sanchez, supra, 61 Cal.4th, at pp. 914-922.) We are 

bound to follow, and therefore adopt, the holding in Sanchez, and conclude the Contract's

arbitration provision is not unconscionable and therefore is enforceable under California 

law. (Id. at p. 907; Auto Equity, supra, 57 Cal.2d at p. 455.)

IV

Class Action Waiver Provision

Although we conclude the Contract's arbitration clause is not unconscionable, 

Goodridge argues it is nevertheless void because it contains a class action waiver 

provision illegal under applicable law. However, Sanchez addressed that same argument 

and concluded the FAA and AT&T preempted California's bar against class action 
19

waivers in arbitration agreements covered by the FAA. (Sanchez, supra, 61 Cal.4th at 

pp. 923-924.) We are bound to follow, and therefore adopt, the holding in Sanchez, and 

conclude the Contract's arbitration clause is not void based on its class action waiver 

provision. (Ibid.; Auto Equity, supra, 57 Cal.2d at p. 455.)

V

KDF's Waiver of Arbitration Right

Goodridge contends in his respondent's brief, as well as in his supplemental letter 

brief, that KDF cannot enforce the Contract's arbitration provision because it waived its 

right to do so. However, the trial court expressly found KDF did not waive its right to 

enforce the arbitration provision and we conclude there is substantial evidence to support 

that finding.

A

In its July 22, 2011, order denying KDF's petition to compel arbitration, the trial 

court expressly found KDF had not waived its right to compel arbitration, stating:

"[T]he court does not find [KDF] waived its right to arbitrate. . . . 

[KDF's] right to enforce the arbitration clause was confirmed as of 

April 27, 2011[,] when the US Supreme Court issued its opinion in 

[AT&T], which overruled the California Supreme Court's decision in 

[Discover Bank]. [¶] Accordingly, although the conduct of [KDF] 

may be characterized as disingenuous, the court simply cannot 

conclude [KDF] waived its right to compel arbitration, having filed 

it[s] petition some two months after the change in the law."

B

"Federal and state laws reflect a strong public policy favoring arbitration . . . . 

[Citations.] Nonetheless, federal and California courts may refuse to enforce an 
20

arbitration agreement 'upon such grounds as exist at law or in equity for the revocation of 

any contract,' including waiver." (Lewis, supra, 205 Cal.App.4th at pp. 443-444.) "State 

law, like the FAA, reflects a strong policy favoring arbitration agreements and requires 

close judicial scrutiny of waiver claims. [Citation.] Although a court may deny a 

petition to compel arbitration on the ground of waiver ([Code Civ. Proc.,] § 1281.2, subd. 

(a)), waivers are not to be lightly inferred and the party seeking to establish a waiver 

bears a heavy burden of proof." (St. Agnes, supra, 31 Cal.4th at p. 1195.) Code of Civil 

Procedure section 1281.2 provides that, on a petition to compel arbitration, a trial court 

shall order the parties to arbitrate a controversy if it determines an agreement to arbitrate 

the controversy exists, unless the court determines: "(a) [t]he right to compel arbitration 

has been waived by the petitioner . . . ."

"[U]nder the [FAA] and the California Arbitration Act [citation] courts apply the 

same standards in determining waiver claims. [Citation.] . . . In St. Agnes, the California 

Supreme Court adopted as the California standard the same multifactor test employed by 

nearly all federal courts for evaluating waiver claims." (Lewis, supra, 205 Cal.App.4th at 

p. 444.) In St. Agnes, the California Supreme Court concluded the following factors 

should be considered by a trial court in assessing a claim a party has waived a right to 

arbitrate: " ' "(1) whether the party's actions are inconsistent with the right to arbitrate; (2) 

whether 'the litigation machinery has been substantially invoked' and the parties 'were 

well into preparation of a lawsuit' before the party notified the opposing party of an intent 

to arbitrate; (3) whether a party either requested arbitration enforcement close to the trial 

date or delayed for a long period before seeking a stay; (4) whether a defendant seeking 
21

arbitration filed a counterclaim without asking for a stay of the proceedings; (5) 'whether 

important intervening steps [e.g., taking advantage of judicial discovery procedures not 

available in arbitration] had taken place'; and (6) whether the delay 'affected, misled, or 

prejudiced' the opposing party." ' " (St. Agnes, supra, 31 Cal.4th at p. 1196.)

The question whether a party has waived a right to arbitrate is ordinarily a 

question of fact for the trial court to decide. (St. Agnes, supra, 31 Cal.4th at p. 1196; 

Engalla v. Permanente Medical Group, Inc. (1997) 15 Cal.4th 951, 982-983.) A trial 

court's finding on the issue of waiver of an arbitration clause is reviewed for substantial 

evidence to support that finding. "Generally, the determination of waiver is a question of 

fact, and the trial court's finding, if supported by sufficient evidence, is binding on the 

appellate court." (St. Agnes, at p. 1196.) We may not reverse the trial court's finding of 

waiver "unless the record as a matter of law compels finding nonwaiver." (Davis v. 

Continental Airlines, Inc., supra, 59 Cal.App.4th at p. 211.) We construe the evidence, 

and all reasonable inferences therefrom, to support the trial court's finding. (Burton v. 

Cruise, supra, 190 Cal.App.4th at p. 946.)

C

We conclude Goodridge has not carried his burden on appeal to show the evidence 

is insufficient to support the trial court's finding that KDF did not waive its right to 

enforce the Contract's arbitration provision. The trial court, in effect, found KDF's initial 

failure to assert its right to enforce the arbitration provision was excused by the 

subsequent change in the law of arbitration that occurred on the issuance of the United 

States Supreme Court opinion in AT&T. The court noted KDF's right to enforce the 
22

arbitration clause was confirmed on April 27, 2011, when the United States Supreme 

Court issued AT&T, overruling the California Supreme Court's decision in Discover 

Bank, and therefore KDF did not unduly delay by filing its petition to compel arbitration 

less than two months after the issuance of AT&T.

We conclude there is substantial evidence to support the trial court's finding that 

KDF did not unduly delay in asserting, or otherwise waive, its right to enforce the 

arbitration provision. On December 2, 2010, Goodridge filed the instant class action 

against KDF. KDF thereafter filed an answer to the complaint and responded to multiple 

sets of Goodridge's discovery requests without requesting or mentioning the Contract's 

arbitration provision. On April 27, 2011, the United States Supreme Court issued its 

opinion in AT&T, which had the effect of changing the law applicable to arbitration 

provisions that contain class action waivers. (AT&T, supra, 563 U.S. at pp. 345-346, 

351; Sanchez, supra, 61 Cal.4th at pp. 923-924.) Although before AT&T arbitration 

provisions that waived rights to class actions were generally unenforceable, after AT&T

arbitration provisions containing class action waivers generally are enforceable. 

(Sanchez, at pp. 906-907, 923-924.) On June 14, KDF filed its petition to compel 

arbitration of the instant action based on the arbitration clause in the Contract. Goodridge

opposed the petition on the ground KDF had unreasonably delayed in asserting its right to 

arbitration. KDF replied to his opposition, arguing it had not waived its right to arbitrate 

the dispute because of the change in law caused by AT&T. KDF argued: "The United 

States Supreme Court in [AT&T] makes it clear that unconscionability is no longer a valid 
23

objection to an arbitration agreement." The trial court agreed with KDF's position, 

finding it had not waived its right to enforce the Contract's arbitration provision.

Based on our review of the record, we conclude there is substantial evidence to 

support the court's finding that KDF did not waive its right to enforce the arbitration 

provision. The court could reasonably find KDF's failure to immediately assert its right 

to enforce the arbitration provision after Goodridge filed the instant action was justified 

by Discover Bank's rejection of class action waivers in arbitration provisions, which was, 

at the time, the precedent that courts followed. However, on April 27, 2011, AT&T was 

issued, overruling Discover Bank and thereby causing a change in the law that applied to 

the enforcement of arbitration provisions in California. The trial court could reasonably 

find KDF was justified by not asserting its right to enforce the arbitration provision 

before the issuance of AT&T and by waiting less than two months after the issuance of 

AT&T to file its petition to compel arbitration.

To the extent Goodridge cites other evidence, and inferences therefrom, favorable 

to him, he misconstrues and/or misapplies the applicable substantial evidence standard of 

review. In reviewing the trial court's finding on the factual issue of whether KDF waived 

its right to enforce the arbitration provision, we construe the evidence, and all reasonable 

inferences therefrom, favorably to support that finding. (Burton v. Cruise, supra, 190 

Cal.App.4th at p. 946.) By citing evidence, and inferences therefrom, that would have 

supported a contrary finding by the court, Goodridge does not persuade us the evidence is 

insufficient to support the court's finding KDF did not waive its right to enforce the 

arbitration provision.
24

First, although KDF filed an answer to his complaint, Goodridge does not cite any 

case or other authority showing the filing of an answer by a defendant necessarily waives, 

or is inconsistent with enforcement of, a right to arbitrate a dispute. Furthermore, 

although KDF's failure to plead the arbitration agreement as an affirmative defense in its 

answer presumably is an act inconsistent with a later assertion of a right to arbitrate 

(Guess?, Inc. v. Superior Court (2000) 79 Cal.App.4th 553, 557-558), the trial court 

properly considered other factors, particularly AT&T's change in the law regarding the 

validity of arbitration provisions containing class action waivers, in determining whether 

KDF waived that right as a matter of law.

Second, although KDF responded to multiple sets of Goodridge's discovery 

requests without requesting or mentioning the Contract's arbitration provision, those 

discovery actions did not necessarily constitute substantial invocation of the litigation 

machinery and those actions were not shown to be unavailable in arbitration.

Third, although KDF did not file its motion to compel arbitration until about six 

months after the complaint was filed, much of that delay (i.e., almost five months), as 

KDF argued below, was caused by its adherence to then-applicable law (i.e., Discover 

Bank) that generally precluded the enforcement of arbitration provisions with class action 

waivers. The trial court could reasonably find KDF acted promptly, and in good faith, by 

filing its petition to compel less than two months after the issuance of AT&T, which 

overruled Discover Bank and changed the law regarding the enforceability of class action 

waivers in arbitration provisions. Furthermore, at the time KDF filed its petition to 

compel arbitration, the trial was not scheduled to begin for another five months.
25

Finally, and most importantly, Goodridge did not show he was prejudiced by 

KDF's delay and purported inconsistent actions. Prejudice sufficient to find a waiver of 

an arbitration agreement is found only "where the petitioning party's conduct has 

substantially undermined this important public policy or substantially impaired the other 

side's ability to take advantage of the benefits and efficiencies of arbitration." (St. Agnes, 

supra, 31 Cal.4th at p. 1204.) Goodridge did not meet his burden to show prejudice 

sufficient to support a finding of waiver by KDF of its right to arbitrate. Considering all 

of the St. Agnes factors, we conclude there is substantial evidence to support the trial 

court's finding that KDF did not waive its right to enforce the Contract's arbitration 

provision. Goodridge has not carried his burden on appeal to show otherwise. We reject 

his assertion the trial court's order denying KDF's motion to compel arbitration should be 

upheld on that alternative ground.3

 

3 Goodridge summarily argues that because the relief requested (e.g., injunctive 

relief) for certain causes of action alleged in his complaint cannot be the subject of 

arbitration, those causes of action must be severed from the other causes of action that 

are subject to arbitration under the Contract's arbitration provision. However, because he 

has not presented any substantive legal analysis persuading us those causes of action are 

not arbitrable, we need not, and do not, address that argument. In any event, the cases he 

summarily cites in support of his argument (i.e., Cruz v. PacifiCare Health Systems, Inc.

(2003) 30 Cal.4th 303 and Broughton v. Cigna Healthplans (1999) 21 Cal.4th 1066) have 

been, in effect, overruled by AT&T and therefore do not require severance of any of his 

causes of action from arbitration. (See, e.g., Nelsen v. Legacy Partners Residential, Inc.

(2012) 207 Cal.App.4th 1115, 1136; Ferguson v. Corinthian Colleges, Inc. (9th Cir. 

2013) 733 F.3d 928, 934-937; Kilgore v. Keybank, Nat. Assn., supra, 673 F.3d at p. 963.)
26

DISPOSITION

The order is reversed and the matter is remanded with directions the trial court 

vacate its order and issue a new order granting KDF's motion to compel arbitration. KDF 

is entitled to its costs on appeal.

McDONALD, Acting P. J.

WE CONCUR:

O'ROURKE, J.

IRION, J.