CODE

30

(Hour)

PAGE(S)

until 03:00 PM local time 15 May 2008

X

A

X B

X C

D

X E

X

G

F

X H

theresa glasgow@us army mil

RATING PAGE OF PAGES

7 ISSUED BY

(Date)

27-May-2009

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV 9-97)

Prescribed by GSA

FAR (48 CFR) 53 214(c)

1 57

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS SIGN OFFER (Type or print)

OF

OFFEROR

KEVIN HARRIS / GOV SALES REP

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE

206-547-2700 EXT. 105

15C CHECK IF REMITTANCE ADDRESS 

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE

18. OFFER DATE

REAL SOLUTIONS/MACRO SYSTEMS

123 NW 36TH ST STE 201

SEATTLE WA 98107-4958

1 THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2 CONTRACT NO

W9133L-09-D-0004

W9133L 8 ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 6 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if

handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and 

conditions contained in this solicitation.

10 FOR INFORMATION 

 CALL:

A NAME (NO COLLECT CALLS)

THERESA M. GLASGOW 703-607-1267

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

1

2 - 12

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

13 - 26 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

27

28 - 30 K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 31 - 34

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror)

35 - 43 M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite 

each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 

(See Section I, Clause No. 52.232-8)

Net 30 Days

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related 

documents numbered and dated):

1JMU2 FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27 28 AWARD DATE

TEL: 703 607-2089 EMAIL:

CODE CODE

B TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19 ACCEPTED AS TO ITEMS NUMBERED 20 AMOUNT 21 ACCOUNTING AND APPROPRIATION

$0.00 See Schedule

22 AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U S C 2304(c)( ) 41 U S C 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24 ADMINISTERED BY (If other than Item 7) CODE 25 PAYMENT WILL BE MADE BY CODE PAYMENT1

PAYMENT WLL BE MADE ON NDIV TASK ORDER

N/A

N/A AA N/A

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

44 - 56

PART II - CONTRACT CLAUSES

NGB-ZC-AQ - W9133L

1411 JEFFERSON DAVIS HWY

ARLNGTON VA 22202-3231

FAX:703-607-1742

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder"

SOLICITATION

57

5 DATE ISSUED 6 REQUISITION/PURCHASE NO

28 Feb 2008

4 TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ ]

[ X ]

3 SOLICITATION NO

W9133L-08-R-0009

See Item 7

(b) (6) (b) (6) (b) (6) (b) (6)

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Section B - Supplies or Services and Prices 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

0001 Dollars, 

U.S. 

 $0.00 

Recruiting and Retention Services 

FFP 

To provide non-personal services to perform recruiting and retention services in 

accordance with the discrete elements as addressed in the SOW and the functional 

activity categories also identified in the SOW. The eight functional activity 

categories are the following: training; research and analysis; specialized 

recruiting; recruiting and retention services; development, production, and manage 

of end items; training support development; content managed portal; and 

databases. 

The support use the fully burdened labor rates set forth in the contract. The fully 

burdened rates shall include base rate, fringe benefits, overhead, general and 

administrative expenses (G&A) and fee. Subcontractor charges shall be included 

in CLIN 0001. 

FOB: Destination 

 

 

 NET AMT $0.00 

 ACRN AA 

CIN: 000000000000000000000000000000 

 $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

0002 Dollars, 

U.S. 

 

Other Direct Costs 

T&M 

The Government is reserving this CLIN for specific purposes and is restricting 

its use. The Government prohibits use of CLIN 0002 - Other Direct Costs 

(ODC) as a primary means to implement the contract or any task orders. The 

Government's restriction only permits the contractor to use CLIN 0002 - ODC 

for unusual or one-time expenditures and travel. The Government requires the 

contractor to use CLIN 0001 for costs that are directly chargeable. For example, 

the contractor shall account for direct material or supply costs, direct labor cost, 

and indirect costs in CLIN 0001. 

This CLIN also covers ODCs pertaining to the functional tasks identified in the 

SOW. The eight functional tasks are the following: training; research and 

analysis; specialized recruiting; recruiting and retention services; development, 

production, and manage of end items; training support development; content 

managed portal; and databases. 

The Government expects the contractor to account for incidental costs in a 

burden factor, e.g. overhead rate, and not to itemize or price them separately in 

CLIN 0002 - ODC. The Contracting Officer shall determine the allowability of 

ODCs in accordance with subpart 31.2 of the Federal Acquisition Regulation 

(FAR) in effect on the date of this contract and with the limitations and 

restrictions as specified above. In the event that a price proposal requires CLIN 

0002, the contractor shall present a detailed list of all ODC items, item pricing, 

and a basis of estimate for each price. 

All travel in support of this contract shall be in accordance with the Joint Travel 

Regulations (JTR). The contractor shall present a detailed list of all travel 

expenses. No other charges of any type shall be applied to travel. 

FOB: Destination 

 TOT ESTIMATED PRICE $0.00 

 CEILING PRICE 

 ACRN AA 

CIN: 000000000000000000000000000000 

$0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

1001 Dollars, 

U.S. 

 $0.00 

OPTION Recruiting and Retention Services 

FFP 

To provide non-personal services to perform recruiting and retention services in 

accordance with the discrete elements as addressed in the SOW and the functional 

activity categories also identified in the SOW. The eight functional activity 

categories are the following: training; research and analysis; specialized 

recruiting; recruiting and retention services; development, production, and manage 

of end items; training support development; content managed portal; and 

databases. 

The support use the fully burdened labor rates set forth in the contract. The fully 

burdened rates shall include base rate, fringe benefits, overhead, general and 

administrative expenses (G&A) and fee. Subcontractor charges shall be included 

in CLIN 0001. 

FOB: Destination 

 

 

 NET AMT $0.00 

 ACRN AA 

CIN: 000000000000000000000000000000 

 $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

1002 Dollars, 

U.S. 

 

OPTION Other Direct Costs 

T&M 

The Government is reserving this CLIN for specific purposes and is restricting 

its use. The Government prohibits use of CLIN 1002 - Other Direct Costs 

(ODC) as a primary means to implement the contract or any task orders. The 

Government's restriction only permits the contractor to use CLIN 0002 - ODC 

for unusual or one-time expenditures and travel. The Government requires the 

contractor to use CLIN 1001 for costs that are directly chargeable. For example, 

the contractor shall account for direct material or supply costs, direct labor cost, 

and indirect costs in CLIN 1001. 

This CLIN also covers ODCs pertaining to the functional tasks identified in the 

SOW. The eight functional tasks are the following: training; research and 

analysis; specialized recruiting; recruiting and retention services; development, 

production, and manage of end items; training support development; content 

managed portal; and databases. 

The Government expects the contractor to account for incidental costs in a 

burden factor, e.g. overhead rate, and not to itemize or price them separately in 

CLIN 1002 - ODC. The Contracting Officer shall determine the allowability of 

ODCs in accordance with subpart 31.2 of the Federal Acquisition Regulation 

(FAR) in effect on the date of this contract and with the limitations and 

restrictions as specified above. In the event that a price proposal requires CLIN 

1002, the contractor shall present a detailed list of all ODC items, item pricing, 

and a basis of estimate for each price. 

All travel in support of this contract shall be in accordance with the Joint Travel 

Regulations (JTR). The contractor shall present a detailed list of all travel 

expenses. No other charges of any type shall be applied to travel. 

FOB: Destination 

 TOT ESTIMATED PRICE $0.00 

 CEILING PRICE 

 ACRN AA 

CIN: 000000000000000000000000000000 

$0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

2001 Dollars, 

U.S. 

 $0.00 

OPTION Recruiting and Retention Services 

FFP 

To provide non-personal services to perform recruiting and retention services in 

accordance with the discrete elements as addressed in the SOW and the functional 

activity categories also identified in the SOW. The eight functional activity 

categories are the following: training; research and analysis; specialized 

recruiting; recruiting and retention services; development, production, and manage 

of end items; training support development; content managed portal; and 

databases. 

The support use the fully burdened labor rates set forth in the contract. The fully 

burdened rates shall include base rate, fringe benefits, overhead, general and 

administrative expenses (G&A) and fee. Subcontractor charges shall be included 

in CLIN 0001. 

FOB: Destination 

 

 

 NET AMT $0.00 

 ACRN AA 

CIN: 000000000000000000000000000000 

 $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

2002 Dollars, 

U.S. 

 

OPTION Other Direct Costs 

T&M 

The Government is reserving this CLIN for specific purposes and is restricting 

its use. The Government prohibits use of CLIN 2002 - Other Direct Costs 

(ODC) as a primary means to implement the contract or any task orders. The 

Government's restriction only permits the contractor to use CLIN 2002 - ODC 

for unusual or one-time expenditures and travel. The Government requires the 

contractor to use CLIN 0001 for costs that are directly chargeable. For example, 

the contractor shall account for direct material or supply costs, direct labor cost, 

and indirect costs in CLIN 2001. 

This CLIN also covers ODCs pertaining to the functional tasks identified in the 

SOW. The eight functional tasks are the following: training; research and 

analysis; specialized recruiting; recruiting and retention services; development, 

production, and manage of end items; training support development; content 

managed portal; and databases. 

The Government expects the contractor to account for incidental costs in a 

burden factor, e.g. overhead rate, and not to itemize or price them separately in 

CLIN 2002 - ODC. The Contracting Officer shall determine the allowability of 

ODCs in accordance with subpart 31.2 of the Federal Acquisition Regulation 

(FAR) in effect on the date of this contract and with the limitations and 

restrictions as specified above. In the event that a price proposal requires CLIN 

2002, the contractor shall present a detailed list of all ODC items, item pricing, 

and a basis of estimate for each price. 

All travel in support of this contract shall be in accordance with the Joint Travel 

Regulations (JTR). The contractor shall present a detailed list of all travel 

expenses. No other charges of any type shall be applied to travel. 

FOB: Destination 

 TOT ESTIMATED PRICE $0.00 

 CEILING PRICE 

 ACRN AA 

CIN: 000000000000000000000000000000 

$0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3001 Dollars, 

U.S. 

 $0.00 

OPTION Recruiting and Retention Services 

FFP 

To provide non-personal services to perform recruiting and retention services in 

accordance with the discrete elements as addressed in the SOW and the functional 

activity categories also identified in the SOW. The eight functional activity 

categories are the following: training; research and analysis; specialized 

recruiting; recruiting and retention services; development, production, and manage 

of end items; training support development; content managed portal; and 

databases. 

The support use the fully burdened labor rates set forth in the contract. The fully 

burdened rates shall include base rate, fringe benefits, overhead, general and 

administrative expenses (G&A) and fee. Subcontractor charges shall be included 

in CLIN 0001. 

FOB: Destination 

 

 

 NET AMT $0.00 

 ACRN AA 

CIN: 000000000000000000000000000000 

 $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3002 Dollars, 

U.S. 

 

OPTION Other Direct Costs 

T&M 

The Government is reserving this CLIN for specific purposes and is restricting 

its use. The Government prohibits use of CLIN 3002 - Other Direct Costs 

(ODC) as a primary means to implement the contract or any task orders. The 

Government's restriction only permits the contractor to use CLIN 3002 - ODC 

for unusual or one-time expenditures and travel. The Government requires the 

contractor to use CLIN 3001 for costs that are directly chargeable. For example, 

the contractor shall account for direct material or supply costs, direct labor cost, 

and indirect costs in CLIN 3001. 

This CLIN also covers ODCs pertaining to the functional tasks identified in the 

SOW. The eight functional tasks are the following: training; research and 

analysis; specialized recruiting; recruiting and retention services; development, 

production, and manage of end items; training support development; content 

managed portal; and databases. 

The Government expects the contractor to account for incidental costs in a 

burden factor, e.g. overhead rate, and not to itemize or price them separately in 

CLIN 3002 - ODC. The Contracting Officer shall determine the allowability of 

ODCs in accordance with subpart 31.2 of the Federal Acquisition Regulation 

(FAR) in effect on the date of this contract and with the limitations and 

restrictions as specified above. In the event that a price proposal requires CLIN 

3002, the contractor shall present a detailed list of all ODC items, item pricing, 

and a basis of estimate for each price. 

All travel in support of this contract shall be in accordance with the Joint Travel 

Regulations (JTR). The contractor shall present a detailed list of all travel 

expenses. No other charges of any type shall be applied to travel. 

FOB: Destination 

 TOT ESTIMATED PRICE $0.00 

 CEILING PRICE 

 ACRN AA 

CIN: 000000000000000000000000000000 

$0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4001 Dollars, 

U.S. 

 $0.00 

OPTION Recruiting and Retention Services 

FFP 

To provide non-personal services to perform recruiting and retention services in 

accordance with the discrete elements as addressed in the SOW and the functional 

activity categories also identified in the SOW. The eight functional activity 

categories are the following: training; research and analysis; specialized 

recruiting; recruiting and retention services; development, production, and manage 

of end items; training support development; content managed portal; and 

databases. 

The support use the fully burdened labor rates set forth in the contract. The fully 

burdened rates shall include base rate, fringe benefits, overhead, general and 

administrative expenses (G&A) and fee. Subcontractor charges shall be included 

in CLIN 0001. 

FOB: Destination 

 

 

 NET AMT $0.00 

 ACRN AA 

CIN: 000000000000000000000000000000 

 $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4002 Dollars, 

U.S. 

 

OPTION Other Direct Costs 

T&M 

The Government is reserving this CLIN for specific purposes and is restricting 

its use. The Government prohibits use of CLIN 4002 - Other Direct Costs 

(ODC) as a primary means to implement the contract or any task orders. The 

Government's restriction only permits the contractor to use CLIN 4002 - ODC 

for unusual or one-time expenditures and travel. The Government requires the 

contractor to use CLIN 4001 for costs that are directly chargeable. For example, 

the contractor shall account for direct material or supply costs, direct labor cost, 

and indirect costs in CLIN 4001. 

This CLIN also covers ODCs pertaining to the functional tasks identified in the 

SOW. The eight functional tasks are the following: training; research and 

analysis; specialized recruiting; recruiting and retention services; development, 

production, and manage of end items; training support development; content 

managed portal; and databases. 

The Government expects the contractor to account for incidental costs in a 

burden factor, e.g. overhead rate, and not to itemize or price them separately in 

CLIN 4002 - ODC. The Contracting Officer shall determine the allowability of 

ODCs in accordance with subpart 31.2 of the Federal Acquisition Regulation 

(FAR) in effect on the date of this contract and with the limitations and 

restrictions as specified above. In the event that a price proposal requires CLIN 

4002, the contractor shall present a detailed list of all ODC items, item pricing, 

and a basis of estimate for each price. 

All travel in support of this contract shall be in accordance with the Joint Travel 

Regulations (JTR). The contractor shall present a detailed list of all travel 

expenses. No other charges of any type shall be applied to travel. 

FOB: Destination 

 TOT ESTIMATED PRICE $0.00 

 CEILING PRICE 

 ACRN AA 

CIN: 000000000000000000000000000000 

$0.00 

 

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE 

The minimum quantity and contract value for all orders issued against this contract shall not be 

less than the minimum quantity and contract value stated in the following table. The maximum 

quantity and contract value for all orders issued against this contract shall not exceed the 

maximum quantity and contract value stated in the following table. 

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MINIMUM 

QUANTITY 

MINIMUM 

AMOUNT 

MAXIMUM 

QUANTITY 

MAXIMUM 

AMOUNT 

1.00 $1.00 450,000,000.00 $450,000,000.00 

DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND ORDER VALUE 

The minimum quantity and order value for each Delivery/Task Order issued shall not be less than the minimum 

quantity and order value stated in the following table. The maximum quantity and order value for each 

Delivery/Task Order issued shall not exceed the maximum quantity and order value stated in the following table. 

MINIMUM 

QUANTITY 

MINIMUM 

AMOUNT 

MAXIMUM 

QUANTITY 

MAXIMUM 

AMOUNT 

1.00 $1.00 450,000,000.00 $50,000,000.00 

CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE 

The minimum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not be less than 

the minimum quantity and order value stated in the following table. The maximum quantity and order value for the 

given Delivery/Task Order issued for this CLIN shall not exceed the maximum quantity and order value stated in 

the following table. 

CLIN 

MINIMUM 

QUANTITY 

MINIMUM 

AMOUNT 

MAXIMUM 

QUANTITY 

MAXIMUM 

AMOUNT 

 

0001 

 

$ 

 

$ 

 

 

0002 

 

$ 

 

$ 

 

 

3002 

 

$ 

 

$ 

 

 

1001 

 

$ 

 

$ 

 

 

4001 

 

$ 

 

$ 

 

 

1002 

 

$ 

 

$ 

 

 

2001 

 

$ 

 

$ 

 

 

2002 

 

$ 

 

$ 

 

 

3001 

 

$ 

 

$ 

 

 

4002 

 

$ 

 

$ 

 

 

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Section C - Descriptions and Specifications 

STATEMENT OF WORK

C.1 INTRODUCTION 

This Statement of Work (SOW) sets forth the National Guard (NG) requirements for 

Recruiting and Retention contractor services. The purpose of the solicitation is to 

acquire contractor services to conceive, develop, implement, and integrate recruiting, 

retention, and attrition management programs for NG. 

C.2 BACKGROUND 

NG had a primary Recruiting and Retention contract and a portfolio of separate services 

contracts. The primary Recruiting and Retention contract expired in February of 2007, 

although various task orders stretched out in to calendar 2007. The other separate 

contracts had various 2007 expiration dates. 

C.3 SCOPE 

NG has implemented and continues to execute numerous programs to achieve its 

recruiting, retention, and attrition management goals. Achieving end-strength is a 

dynamic process that must understand the marketplace of potential Soldiers; the needs 

of currently serving Soldiers and their families; and development of programs, training, 

and products that reflect the changing needs and preferences of these groups. 

C.4 APPLICABLE DOCUMENTS 

Programs are created to meet current and future mission objectives. Accordingly, NG is 

providing documentation in Program Information Summary Sheets regarding ongoing 

and past programs to highlight the breadth of Recruiting and Retention programs. Note 

the programs shown are only representative, illustrative, and based upon conditions at 

the time. Offerors shall not rely upon them as definitive or indicative of future work. 

C.5 TECHNICAL REQUIREMENTS 

The purpose of this section is to describe the type of work the Government would 

expect a contractor to perform upon a task order award. The Government would expect 

a contractor to perform the Recruiting and Retention functional activity categories listed

below, as required, on a task order basis. NG may require a combination of such 

activities under any given task order. 

C.5.1 Activity Category A: Training

1. Develop training curriculum to include designing and preparing all the courses 

necessary for a particular training objective 

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2. Develop training materials and create the instruction/training support materials 

consistent with training objectives. Develop materials to include, but not limited 

to training modules, training tools, and resource materials. Develop products to 

include but not limited to computer-based instruction programs, training 

courseware and manuals, testing instruments, instructional and interactive CDs 

and DVDs, on-line/distance instruction and other products relevant to the 

prescribed training curricula 

3. Deliver training that considers and plans the interaction between instructors, 

training methods, and training materials with the target audience to achieve 

Guard goals and objectives. 

4. Ensure training delivery methods are consistent with the program and target 

audience. These include but are not limited to classroom instruction, on-site 

retention and attrition management training, mobile training teams, and DVDbased instructional packages. 

5. Develop the instruments necessary to evaluate training effectiveness and shall 

propose and calculate training performance metrics. 

C.5.2 Activity Category B: Research and Analysis

1. Perform research and analysis to include data collection, data analysis, and 

statistical analysis to produce market intelligence supporting recruiting and 

retention and attrition management objectives. 

2. Determine preferences and attitudes of target groups using a variety of surveys 

as the data collection instruments to include, but not limited to, Citizen Soldier 

Survey, Battle Hand-Off Survey, Family Member Survey, and Recruit Survey. 

3. Use automated methods and process as practicable to include but not limited to 

scanning, data capture, and report generation. 

4. Produce value-added analysis results, reported with clear and concise 

explanations, to ensure that training strategies and curricula are effective. 

C.5.3 Activity Category C: Specialized Recruiting

1. Identify and support recruiting candidates for Military Occupational Specialties 

(MOS) requiring professional skills typically requiring years of advanced 

educational study, training, or practice and/or that represent occupational 

specialization or well-compensated occupations in the civilian arena. 

2. As required, perform extensive or targeted searches to identify individuals for 

positions that include but are not limited to doctors, lawyers, dentists, judge 

advocates and chaplains. As required, perform specialized recruiting that 

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targets specific low-density MOSs which are not typically addressed in general 

recruiting efforts. 

C.5.4 Activity Category D: Recruiting and Retention Services

1. Provide a full range of recruiting and retention services in support of current 

strength maintenance operations. Current examples of service conducted in 

support of the recruiting and Retention force (RRF) are: 

a. Support at Military Entrance Processing Stations focused on an 

applicant’s processing into the military, including initial processing and final 

processing. 

b. Support at Recruit Sustainment Program locations focused on the 

preparation of ARNG Soldiers for the successful completion of Basic 

Combat Training (BCT) and subsequent MOS qualifications. 

c. Support of Reserve Component Career Counselor efforts focused on the 

successful transition of active duty military personnel to the National Guard. 

2. The Offeror should consider this listing a sampling of the type duties/areas of 

consideration and is not all-inclusive of all the duties that may be needed for this 

procurement. 

C.5.5 Activity Category E: Development, Production, and Management of End Items

1. Develop effective promotional and recognition items in support of recruiting, 

retention and attrition management programs. The Offeror shall be able to 

successfully develop, execute, and integrate promotional and recognition items 

into all assigned tasks where appropriate. The distribution of the items may be 

distributed in support of, but is not limited to, training packages, mobile training 

teams, or other suitable venues. These items may be in support of training 

curriculum developed or other Recruiting and Retention programs, or standalone tertiary development. 

2. Perform all phases of promotion item development to include, but not limited to, 

developing the item concept and design through manufacture and management. 

C.5.6 Activity Category F: Training Support Development 

1. Develop visual, graphical, interactive, and related software for Recruiting and 

Retention training programs to include but not limited to graphical design, script 

development, production, props, coordination of actual production (on location, 

in studio, and digital) for movies, video, and digital graphics to incorporate in 

training materials. 

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2. Produce manufacture, inventory, and distribute training packages that 

incorporate movies, video, graphics; interactive programming delivered via CDROM, DVD, web-casting, or video games. 

C.5.7 Activity Category G: Content Managed Portal

1. Implement a web-based portal to serve as a central forum for recruiters and 

other interested parties to access Recruiting and Retention information. 

2. Manage, operate, and maintain the Recruiting and Retention web-based portal 

and shall ensure reliable access to and accurate information for recruiters and 

other interested parties. 

3. The content portal should not be considered as a static webpage. The below 

tasks may be expected at a minimum: 

 a. Recruiting and Retention document repository: The single point of reference 

for guidance provided to the Recruiting and Retention field. 

 b. Forums: Discussion forums for both currently serving Service Members and 

their families. 

 c. Scheduling: A portal for scheduling of national conferences and other central 

training events. 

 d. Program Area: Central location for all Service Members programs 

information, graphics, and support material. 

 e. Freedom Salute: Central ordering location for states requesting Freedom 

Salute materials. 

 f. Database: Management of numerous databases that track recruiting 

programs, Recruiting Challenges, and other items as required. 

C.5.8 Activity Category H: Databases

1. Design and implement a performance metrics database that shall capture, 

manage, and report the performance of germane Recruiting and Retention 

tasks performed under the multiple award Recruiting and Retention contracts. 

The Recruiting and Retention Integration contractor will operate and manage 

this database. 

2. Design and implement a Document Archives database that shall capture, 

manage, and report the performance of germane Recruiting and Retention 

tasks performed under the multiple award Recruiting and Retention contracts. 

The Recruiting and Retention Integration contractor will operate and manage 

this database. 

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3. Design and implement a Recruiting and Retention Task Proposal Database that 

shall capture the technical, cost, cost and effort basis of estimate, and other 

descriptive detail to allow the Government to evaluate competing IDIQ service 

contractor proposals. The Recruiting and Retention Integration contractor will 

operate and manage this database. 

4. Design and implement a Recruiting and Retention Task Proposal Template, 

which interfaces with the Recruiting and Retention Task Proposal Database that 

shall to the degree practicable, automate extraction and uploading of Recruiting 

and Retention Task Proposal Template data efficiently. 

C.6 LABOR CATEGORY RESPONSIBILITIES, EDUCATION, AND WORK 

EXPERIENCE REQUIREMENTS 

The following 25 labor categories are required to conceive, develop, implement, and 

integrate recruiting, retention, and attrition management programs for NG. 

C.6.1 Account Coordinator 

Work experience in an environment requiring simultaneous management of multiple 

projects with both short and distant deadlines. Gather data in developing reports, plans, 

and strategies, maintain client files, assist in preparing briefing minutes, and assist in 

obtaining information and approvals to perform internal and external conference 

program management. Assist in execution of public relations, sponsorship programs, 

and promotions and tie-ins. Coordinate development of media section that effectively 

coordinates with all NG group missions efforts. 

Base Requirements: Bachelor's Degree. 1+ years of experience. 

Preferred Requirements: Experience attained in an environment focused on the 

promotional or communications needs of a cause, institution, or otherwise intangible 

product. 

C.6.2 Account Executive 

Base Requirements: Bachelor's Degree. 3+ years of experience. 

Preferred Experience: 5+ years of experience and/or experience attained in an 

environment focused on the promotional or communications needs of a cause, 

institution, or otherwise intangible product. Familiarity with military rank structure, 

customs, and courtesies. 

C.6.3 Account Supervisor 

Base Requirements: Bachelor's Degree. 3+ years of experience. 

Preferred Requirements: Bachelor's Degree. 7+ years of experience and/or graduate 

degree in relevant field. Professional experience attained in an environment focused on 

the promotional or communications needs of a cause, institution, or otherwise intangible 

product. Familiarity with military rank structure, customs, and courtesies. 

C.6.4 Animation Artist 

Base Requirements: Associate Degree. 3+ years of experience. 

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C.6.5 Assistant Producer 

Base Requirements: Bachelor's Degree. 4+ years of experience. 

Preferred Requirements: Bachelor's Degree. 8+ years of experience and/or experience 

attained in an environment focused on the promotional or communications needs of a 

cause, institution, or otherwise intangible product. 

C.6.6 Camera Operator 

Operates the camera during production. 

Base Requirements: Bachelor's Degree. 5+ years of experience. 

C.6.7 CD ROM / Multimedia / Web Programmer 

Responsible for front-end programming tasks, such as but not limited to HTML, Flash, 

Java-script, multimedia based programs, and similar lighter programming languages. 

Base Requirements: Bachelor's Degree. 5+ years of experience. 

C.6.8 Communication Consultant 

Base Requirements: Bachelor's Degree. 4+ years of experience. 

Preferred Requirements: Bachelor's Degree. 7+ years of experience and/or experience 

attained in an environment focused on the promotional or communications needs of a 

cause, institution, or otherwise intangible product. Familiarity with military rank structure, 

correspondence/communications issues, customs, and courtesies. 

C.6.9 Contract Manager 

Experience administering government contracts, preferably federal contracts of the 

size/type similar to the National Guard contract. Prepare task-order cost estimates, 

negotiate task orders with the Contracting Officer, review and submit financial reports to 

NG, and provide information to DCAA as requested. Approve all purchase orders, 

billable expenses, and invoices. Analyze actual versus negotiated labor per requirement 

to ensure compliance with contract specifications. Track progress and completion of 

task order, milestone payments and burn rates of all awarded task orders. 

Base Requirements: Bachelor's Degree. 5+ years of experience. 

Preferred Requirements: Bachelor's Degree in Business and/or Acquisition/Contract 

Management. 10+ years of experience. Experience with federal contracts management 

for contracts of all types (to include but not be limited to FFP, GSA, IDIQ, and Time & 

Materials). 

C.6.10 Desktop Publisher 

Lays out pages, selects size and style of type, and enters text and graphics into 

computer to produce printed material, such as advertisements, brochures, newsletters, 

and forms, applying knowledge of graphic arts techniques and typesetting and using 

computer. Reviews layout and customer order. 

Base Requirements: Associate Degree. 3+ years of experience. 

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C.6.11 Director 

Responsible for the technical aspects of the production including talent performance, 

camera, lighting, and audio quality. The director supervises the crew during production 

and the editor during post production. 

Base Requirements: Bachelor's Degree. 5+ years of experience. 

C.6.12 Executive Producer 

Requires advanced knowledge of specific area of current technology and production 

practice. Oversees a wide range of creative, technical, and logistic planning and 

implementation for broadcast and non-broadcast live events. Collaborates with the 

client on development and execution of all aspects of the event. Oversees management 

of production budget for the event. Oversees hiring and management of production 

crew. Builds and manages the team of creative and technical production specialists. 

Maintains current knowledge of relevant hardware and software applications and 

technologies in area of expertise; generally recognized as a leader in the industry in 

their area of expertise; is sought out by others in their area of expertise for advice and 

guidance; viewed as a strategic player with insights into industry developments. 

Base Requirements: Bachelor's degree. 8+ years of experience. 

Preferred Requirements: Master's Degree. 15+ years of experience. 

C.6.13 Graphic Artist 

Complete high-quality design materials. Conceptualize and develop creative 

promotional materials for various programs. 

Base Requirements: Associates degree. 3+ years of experience. 

C.6.14 Instructional/Curriculum Designer 

Specialist skilled in the design and development of instructional programs irrespective of 

delivery method. Expert in all aspects of the Instructional Systems Design process, 

including Needs Assessment, Task Analysis and Curriculum Design, Training aids, 

Work Force Studies, and Classroom Instruction. 

Base Requirements: Bachelor's degree. 5+ years of experience. 

Preferred Requirements: Master's Degree. 8+ years of experience. 

C.6.15 Language Translator 

Translator of various languages. Translates such as but not limited to documents and 

media from English to other various languages. 

Base Requirements: Bachelor's degree. 5+ years of experience. Professional 

experience attained in an environment focused on the promotional or communications 

needs of a cause, institution, or otherwise intangible product. Familiarity with military 

rank structure, customs, and courtesies. 

C.6.16 Media Analyst 

Media analysis in coordination with an overall strategic marketing communications plan; 

development and execution of strategic media planning, recommendations, and 

schedules; negotiation and buying of media; tracking and reporting of media 

placements; supervision of associate media planners and buyers. 

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Base Requirements: Bachelor's degree. 5+ years of experience. 

Preferred Requirements: Master's Degree. 10+ years of experience. 

C.6.17 Media Trainer 

The media trainer works in conjunction with the Instructional/Curriculum Designer and 

Management staff to analyze training needs that require media as the instructional tool. 

Develops and implements training programs, modules, and/or lesson plans with the 

Instructional/Curriculum Designer. Conducts training assignments and courses in 

classrooms, at workstations, staff meetings, and a variety of settings as required. Has a 

wide variety of instructional media knowledge and experience. 

Base Requirements: Bachelor's degree. 5+ years of experience. 

C.6.18 Military Consultant Specialist 

Communications and/or training professional with excellent communication skills 

(written/verbal) who can guide experts from other disciplines in terms of crafting 

messages, products and services that (depending on the target market) are likely to be 

well-received by a military audience and/or able to communicate clearly to a non-military 

audience regarding military operational issues, programs, and benefits. A strong 

understanding of proper military structure, current operations and of the Active and 

Reserve component differences. 

Base Requirements: Bachelor's degree. 5+ years of experience. 

Preferred Requirements: Technically proficient in issues related to military rank 

structure; military correspondence/communications/public affairs considerations; and 

military planning and operations. 

C.6.19 Producer 

Experience as a producer in the video, film, broadcast, cable, and/or multimedia 

industry. Thorough working knowledge of all elements of production, including scripting, 

cameras, lighting, audio, editing, and budgeting. Oversee various aspects of preproduction, production, and post-production, including scheduling and research. 

Base Requirements: Bachelor's degree. 7+ years of experience. 

C.6.20 Production Assistant 

Assists the Director in the coordination and implementation of specific aspects of film 

and video projects. Assists the Producer in the accomplishment of assigned 

administrative duties. 

Base Requirements: Bachelor's degree. 3+ years of experience. 

C.6.21 Production Manager 

Production management, with oversight of multiple project deadlines simultaneously, at 

least 1 year of which is at an ad agency, marketing or production firm. Well versed in a 

variety of technical and production processes, including printing, postal regulations as 

they affect direct marketing package designs, estimating/tracking costs, and 

establishing production milestones. 

Base Requirements: Bachelor's degree. 3+ years of experience. 

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C.6.22 Project Manager 

Manages the quality of project development components, and provides project and 

client relationship oversight, tracking, and management. Demonstrate background in 

managing multiple projects of varying complexities as well as ability to meet timelines, 

integration of projects as well as leading teams in the accomplishment of these projects. 

Base Requirements: Bachelor's degree. 8+ years of experience. 

Preferred Requirements: Master's Degree. 15+ years of experience. 

C.6.23 Research Director 

Experience in developing and executing a range of research/analysis projects including 

qualitative, quantitative, longitudinal, primary, secondary, and creative and market 

research. Experience in employing analytic/research methodologies to develop 

information for use in short- and long-term strategic planning as well as training 

materials/curriculum development. Experience developing and testing research 

instruments. 

Base Requirements: Bachelor's degree. 5+ years of experience. 

C.6.24 Technical Writer 

Writes and edits technical documentation. Complete understanding of English language 

grammatical standards as well as sentence structure requirements for this type of 

writing. Excellent written communication skills used to craft a range of written products 

(information papers, briefings, training guides, brochures, letters, syllabi, etc) that 

(depending on the target market) are likely to be well-received by a military audience 

and/or able to communicate clearly to a non-military audience regarding military 

operational issues, programs and benefits. 

Base Requirements: Associates degree. 5+ years of experience. 

Preferred Requirements: Technical proficiency in issues related to military rank 

structure; military correspondence/communications/public affairs considerations; and 

military customs and courtesies. 

C.6.25 Video Editor 

Responsible for assembling the final product as a sequence consisting of shots from the 

raw camera footage, dialogue, sound effects, and graphics. This is a key role in the 

post-production process and the editor's skill determines the quality and delivery of the 

final product. Digital technology is increasingly the key medium for editing. Based in the 

post-production editing suite, the editor works closely with the director to meet his or her 

requirements. 

Base Requirements: Bachelor's degree. 3+ years of experience. 

C.7 DELIVERABLES 

The Government is acquiring a Recruiting and Retention program integration contractor. 

The Government intends to task this integration contractor to maintain a Performance 

Database, a Recruiting and Retention Document Database, and a Recruiting and 

Retention Task Proposal Database on behalf of the Government. While all IDIQ service 

providers are responsible to provide all contract data and deliverables to the 

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Government, the Government expects the integration contractor to maintain a softcopy 

of the data or deliverable in one of the aforementioned databases. 

C.7.1 Budget and Cost Reports 

C.7.1.1 Monthly Invoice Supporting Data Report 

The contractor shall submit a Monthly Invoice Supporting Data Report that itemized 

supporting data with the monthly invoice to the Government, and shall include the 

detailed expenses that comprise the total amount due to the Contractor on the monthly 

invoice. The contractor shall provide expense information on a task by CLIN basis. The 

contractor shall itemize and group data according to standard Federal cost categories. 

The contractor’s report shall show totals and sub-totals by Task for each of the cost 

categories and CLINs. In addition, the contractor shall maintain a file with paid invoices 

and receipts for Government review if necessary. 

C.7.1.2 Quarterly Invoice Supporting Data Report 

The contractor shall submit a Quarterly Invoice Supporting Data Report, which is 

summary of previous three months invoices and that includes supporting data, 

clarifications, and explanations. The contractor shall submit present information about 

the costs incurred by the Contractor during the preceding Government quarter. The 

contractor shall ensure that Information presented is consistent with information 

provided in the Monthly Invoice Supporting Data Report. The contractor shall highlight 

any inconsistencies between the information in the report and information previously 

reported, as well as details to explain the differences. 

C.7.1.3 Annual Invoice Supporting Data Report 

The contractor shall submit an Annual Invoice Supporting Data Report, which is a 

summary of previous 12 months invoices and that includes supporting data, 

clarifications, and explanations. Presents information about the costs incurred by the 

Contractor during the preceding Government fiscal year. Information presented shall be 

consistent with information provided in the Monthly Invoice Supporting Data Report. The 

report shall highlight any inconsistencies between the information in the report and 

information previously reported, as well as details to explain the differences. 

C.7.1.4 Ad Hoc Reports 

The contractor shall submit Ad Hoc reports as directed by the Government. These Ad 

Hoc comprise unplanned reporting to support Command, Congressional, Department of 

Defense, or other information requests. 

C.7.2 Performance and Activity Reports 

C.7.2.1 IDIQ Services Contractor Task Performance and Cost Reports

 The contractor shall submit IDIQ Services Contractor Task Performance and Cost 

Reports that detail the performance and cost of each task. Reporting requirements are 

consistent with the specified reporting frequency, performance data elements, 

performance metrics, and costs as defined in individual task orders. 

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C.7.2.2 Survey Activity Report

The contractor shall submit a Survey Activity Report weekly that provides a summary of 

any ongoing survey tasks. Periodically the Government will initiate surveys to collect 

data regarding market conditions, Soldier satisfaction, or other factors influencing 

recruiting or retention trends. When tasked, the contractor shall track survey results 

from issuance through completion, including appropriate statistical and visual 

summarization and analysis. The reporting requirements are as defined in individual 

task orders. 

C.7.2.3 Training Activity Report

The contractor shall submit a Training Activity Report weekly that summaries ongoing 

training tasks. Periodically the Government will require training to maintain or improve 

the skills of recruiters or Soldiers to facilitate improved recruiting or retention conditions, 

Soldier satisfaction, or other factors influencing recruiting or retention trends. When 

tasked, the contractor shall track the delivery of this training from initiation through 

completion, including appropriate statistical and visual summarization and analysis. The 

reporting requirements are as defined in individual task orders. 

C.7.2.4 Ad Hoc Reports 

The contractor shall submit Ad Hoc reports as directed by the Government. These Ad 

Hoc comprise unplanned reporting to support Command, Congressional, Department of 

Defense, or other information requests. 

C.7.3 Program Plans and Manuals 

C.7.3.1 Information Security Plan 

The contractor shall submit, within 30 days of contract award, an Information Security 

Plan that describes the information security rules, procedures, and processes to ensure 

sensitive, confidential, or personal data are protected and secure. 

C.7.3.2 Quality Control Plan 

The contractor shall submit a Quality Control Plan that describes the contractor's 

processes and procedures to ensure adherence to best practices, established quality 

goals, and Government standards. 

C.7.3.3. Draft Quality Assurance Surveillance Plan 

The contractor shall submit a Draft Quality Assurance Surveillance Plan as required per 

FAR Subpart 37.6 Performance Based Contracting. 

C.7.3.4 Security Plan 

The contractor shall submit, within 30 days of contract award, a Security Plan that 

documents the organization and procedures that the contractor shall follow to safeguard 

information, ensure physical security, and protect Government information and physical 

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assets. The plan must address man-made threats, especially theft, and environmental 

threats such as fires and floods. 

C.7.3.5 Small Business Subcontracting Plan 

The contractor shall submit a Small Business Subcontracting Plan that describes the 

outreach plan to designated small businesses for involving them in contract execution. 

The plan shall describe the oversight, use, and management of subcontractors certified 

as small businesses; shall identify and provides pertinent information regarding teaming 

partners to include address, ownership responsibilities, skills, management approach, 

roles, and reporting relationships. 

C.8 SUPPORTING INFORMATION 

C.8.1 Security 

1. Certain contractor personnel may require access to classified material and/or 

entry into sensitive/secure areas, which requires those personnel to hold a security 

clearance. Each contractor employee requiring such access must have an individual 

security clearance level of SECRET prior to starting work under this contract. The 

contractor shall maintain those individual clearances for the duration of this contract 

or until the Government changes the access requirements. 

2. The contractor shall safeguard and dispose of classified material received or 

generated in the performance of this contract in accordance with the National 

Industrial Security Program Operating Manual (DOD 5220.22-M). 

3. The contractor and its employees shall exercise the utmost discretion concerning 

all matters relating to their duties and functions. They shall not communicate to any 

person any information known to them by reason of their performance of services 

under this contract or subsequent task orders that has not been made public or 

without the written authorization of the Government Contracting Officer and 

Contracting Officer Representative/Contracting Officer Technical Representative 

(COR/COTR). 

4. The contractor shall not publish or disseminate through any media or any article, 

book, pamphlet, recording, broadcast, speech, television appearance, film, 

diagrams/drawings, or photograph (which this list is not limited to) concerning any 

aspect of work performed under this contract without the prior written authorization 

of the Contracting Officer and the COR/COTR. These obligations do not cease upon 

the expiration or termination of this contract. The contractor shall include the 

substance of this provision in all contracts of employment and in all subcontracts 

hereunder. 

C.8.2 Place of Performance 

The contractor shall provide Government and its representatives (as directed by the 

Government) access to all project-related activities and facilities for the term of the 

contract. 

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C.8.3 Period of Performance 

The period of performance consists of a base period and four option periods. The base 

period and option period are each one year. 

C.8.4 Special Considerations 

The Government reserves the right to approve training materials for recruiting purposes, 

materials used to raise program awareness, or any other multimedia materials used to 

represent the NG. Any materials to be provided for under any Government issued Task 

Order must be approved by the NGB Contracting Office. 

The contractor recognizes that in the performance of this contract it may receive or have 

access to certain sensitive information, including information provided on a proprietary 

basis by private or public entities. The contractor agrees to use and examine this 

information exclusively in the performance of this contract and to take the necessary 

steps in accordance with Government regulations to prevent disclosure of such 

information to any party outside the Government or Government designated support 

contractors possessing appropriate proprietary agreements, as listed in paragraphs 

below. 

1. Indoctrination of Personnel. The contractor agrees to indoctrinate its personnel 

who have access as to the sensitive nature of the information and the relationship 

under which the contractor has possession of or access to the information. 

Contractor personnel shall not engage in any other action, venture, or employment 

wherein sensitive information will be used for the profit of any party other than those 

furnishing the information. The contractor shall restrict access to 

sensitive/proprietary information to the minimum number of employees necessary for 

contract performance. 

2. Coordination. The contractor shall be required to coordinate and exchange 

directly with other contractors as designated by the Government for information 

pertinent and essential to performance of task orders issued under this contract. The 

contractor shall discuss and attempt to resolve any problems between the contractor 

and those contractors designated by the Government. The contractor shall furnish 

the Contracting Officer and the Contracting Officer’s Representative copies of 

communications between the contractor and associated contractor(s) relative to 

contract performance. Further, the close interchange between contractor(s) may 

require access to or release of proprietary data. In such an event, the contractor 

shall enter into agreement(s) with the Government designated contractor(s) to 

adequately protect such proprietary data from unauthorized use or disclosure so 

long as it remains proprietary. 

3. Remedy for Breach. The contractor agrees that any breach or violation of the 

restrictions of this clause shall constitute a material and substantial breach of the 

terms, conditions and provisions of the contract and that the Government may, in 

addition to any other remedy available, terminate this contract for default in 

accordance with the provisions of FAR 12.403, FAR 52.212-4 paragraphs (l) or (m) 

as applicable. Nothing in this clause or contract shall be construed to mean that the 

Government shall be liable to the owners of proprietary information in any way for 

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the unauthorized release or use of proprietary information by this contractor or its 

subcontractors. 

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Section E - Inspection and Acceptance 

INSPECTION AND ACCEPTANCE TERMS 

Supplies/services will be inspected/accepted at: 

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 

0001 Origin Government Origin Government 

0002 Origin Government Origin Government 

1001 Origin Government Origin Government 

1002 Origin Government Origin Government 

2001 Origin Government Origin Government 

2002 Origin Government Origin Government 

3001 Origin Government Origin Government 

3002 Origin Government Origin Government 

4001 Origin Government Origin Government 

4002 Origin Government Origin Government 

 

CLAUSES INCORPORATED BY REFERENCE 

52.246-2 Inspection Of Supplies--Fixed Price AUG 1996 

52.246-4 Inspection Of Services--Fixed Price AUG 1996 

52.246-16 Responsibility For Supplies APR 1984 

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Section F - Deliveries or Performance 

ADD DELIVERY INFORMATION

F.1 Tables of Deliverables 

This section presents tables listing required deliverables. Each table provides the deliverable 

item, item reference section, submission requirements, revisions required, and the deliverable 

media. 

Table F.1. Deliverables That Are Budget and Cost Reports 

 ITEM 

FOR 

DETAILS 

SEE 

SECTION 

SUBMISSION 

REQUIREMENTS 

REVISIONS 

REQUIRED MEDIUM 

1 Monthly Invoice 

Supporting Data 

Report 

SOW Monthly with Invoice to enable 

payment 

With each invoice Softcopy, 

Hardcopy 

2 Quarterly Invoice 

Supporting Data 

Report 

SOW Within 20 business days after the 

end of mid Federal Government 

fiscal year 

As directed by the 

Government 

Softcopy, 

Hardcopy 

3 Annual Invoice 

Supporting Data 

Report 

SOW Within 10 business days after the 

end of the Federal Government 

fiscal year 

As directed by the 

Government 

Softcopy, 

Hardcopy 

4 Ad-Hoc Reports SOW Mutually agreed dates As directed by the 

Government 

Softcopy, 

Hardcopy 

Table F.2. Deliverables That Are Performance Reports 

ITEM 

FOR 

DETAILS 

SEE 

SECTION 

SUBMISSION 

REQUIREMENTS 

REVISIONS 

REQUIRED MEDIUM 

1 IDIQ Service 

Contractor Task 

Performance and 

Cost Report 

SOW Per task requirements, but not 

less than monthly 

As directed by the 

Government 

Softcopy, 

Hardcopy 

2 Survey Activity 

Report 

SOW Weekly As directed by the 

Government 

Softcopy, 

Hardcopy 

3 Training Activity 

Report 

SOW Weekly As directed by the 

Government 

Softcopy, 

Hardcopy 

4 Ad Hoc Reports SOW Mutually agreed dates As directed by the 

Government 

Softcopy, 

Hardcopy 

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Table F.3. Deliverables That Are Program Plans and Manuals 

ITEM 

FOR 

DETAILS 

SEE 

SECTION 

SUBMISSION 

REQUIREMENTS 

REVISIONS 

REQUIRED MEDIUM 

1 Information 

Security Plan 

SOW 30 days after contract award. Annually or as 

circumstances require 

Softcopy, 

Hardcopy 

2 Quality Control 

Plan 

SOW Included with Offeror proposal. As changes require or as 

directed by the 

Government 

Softcopy, 

Hardcopy 

3 Draft Quality 

Assurance 

Surveillance 

Plan 

SOW Included with Offeror proposal. As changes require or as 

directed by the 

Government 

Softcopy, 

Hardcopy 

4 Security Plan SOW 30 days after contract award. Annually or as 

circumstances require or 

as directed by the 

Government 

Softcopy, 

Hardcopy 

5 Small Business 

Subcontracting 

Plan 

SOW Included with Offeror proposal. Periodically as 

circumstances require or 

as requested by the 

Government to establish 

compliance IAW FAR 

19.7. 

Softcopy, 

Hardcopy 

DELIVERY INFORMATION 

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC 

 

0001 POP 27-MAY-2009 TO 

26-MAY-2010 

N/A SEE SCHEDULE 

N/A 

N/A AA N/A 

FOB: Destination 

SCHED1 

 

0002 POP 27-MAY-2009 TO 

26-MAY-2010 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

1001 POP 27-MAY-2010 TO 

26-MAY-2011 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

1002 POP 27-MAY-2010 TO 

26-MAY-2011 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

2001 POP 27-MAY-2011 TO 

26-MAY-2012 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

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2002 POP 27-MAY-2011 TO 

26-MAY-2012 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

3001 POP 27-MAY-2012 TO 

26-MAY-2013 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

3002 POP 27-MAY-2012 TO 

26-MAY-2013 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

4001 POP 27-MAY-2013 TO 

26-MAY-2014 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

4002 POP 27-MAY-2013 TO 

26-MAY-2014 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

SCHED1 

 

CLAUSES INCORPORATED BY REFERENCE 

52.242-15 Stop-Work Order AUG 1989 

52.242-17 Government Delay Of Work APR 1984 

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Section G - Contract Administration Data 

ACCOUNTING AND APPROPRIATION DATA 

AA: Funded at Task Order 

AMOUNT: $0.00 

CIN 000000000000000000000000000000: $0.00 

CONTRACT ADMINISTRATION

G1. CONTRACTING OFFICER (KO) INFORMATION 

G.1.1 KO Address. 

National Guard Bureau Directorate of Acquisition (NGB-ZC-AQ) 

Suite 8300 Jefferson Plaza 1 

1411 Jefferson Davis Highway 

Arlington, VA 22202-3231 

G.2 CONTRACTOR’S CONTRACT MANAGER 

Upon award of the contract, the contractor shall identify a single point of contact for Base IDIQ 

contract administration issues as as well as an alternate to act in this person’s absence. Also this 

person will be the POC for receiving Government TORPs. 

G.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR) DELEGATION AND 

AUTHORITY 

G.3.1 COR delegations will be applicable to each TO and will be identified in writing to the 

contractor. 

G.4 INVOICE SUBMISSION 

G.4.1 At this time Wide Area Work Flow (WAWF) is the method for submission of invoices. 

Specific submission information will be provided in the individual TOs. Backup documentation 

(time cards, quality reports, etc.), shall be submitted in a Microsoft Excel, Word or a compatible 

format as stated in the TO. The contractor shall render monthly itemized invoices, including 

backup documents, in arrears. 

G.4.2 Payment requests will be based on the payment schedule shown in the TO. 

G.5 PAYMENT OF INVOICES 

 

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5.1 Payment of invoices will be made based on the following: 

 In accordance with the payment schedule of the individual Task Order. 

If supplies or services are rejected for failure to conform to the technical requirements of the 

contract, or any other contractually legitimate reason, the contractor will not be paid, or will be 

paid an amount negotiated by the KO. 

G.6 POST AWARD ORIENTATION CONFERENCE 

6.1 Post-award orientation conference(s) may be scheduled within 30 days following contract 

award. Any such conference(s) will be conducted by the KO who is located at 1411 Jefferson 

Davis Hwy, Arlington, VA. 

 

6.2 The purpose of a conference will be to familiarize the contractor with: 

 Contract administration procedures, contract modifications, TOs, reports, invoicing, 

payment, etc. 

 Government ordering system and documents. 

 Contract clarifications. 

 Contract requirements and expectations, quantities, deliveries, service and supply 

response, and communications. 

 The conference(s) will be structured to achieve a clear and mutual understanding of 

all contractual administrative requirements and to identify any potential problem 

areas. All costs associated with the attendance at this conference shall be incidental to 

the contract and not separately billed. 

G.7 PAST PERFORMANCE EVALUATION 

7.1 This contract is subject to a performance evaluation. Following the end of each contract 

period and at contract completion, a Government evaluation shall be forwarded to the contractor. 

The contractor may submit written comments, if any, within the time period specified in the 

evaluation transmittal. The contractor’s comments shall be considered in the issuance of the final 

evaluation document. Any disagreement between the parties regarding the evaluation shall be 

forwarded to the KO. The final evaluation of the contractor’s performance is the decision of the 

KO. A copy of the final performance evaluation report will be sent to the contractor and to the 

Government’s past performance database at www.ppirs.gov . 

G.8 CONTRACTOR VERIFICATION SYSTEM INFORMATION 

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G.8.1 Within 10 working days of an awarded TO the contractor must submit a list of employees 

to the COR who will be supporting the effort for input into the Contractor Verification System 

(CVS). The list shall include the employee’s full name, address, and date of birth, social security 

number, and valid/current AKO email address. Once the COR inputs their data into the CVS 

they will receive a system generated email to visit the CVS website and verify and update their 

information. Within a few days after they complete the application (unless there are issues with 

their registration/NAC, etc.), they will be approved and will receive a second system generated 

email stating that their registration is complete. At that point they should visit the nearest CAC 

station for issuance of a CAC card. Failure to respond to the first system generated email within 

five working days will remove them from the system and they will need to resubmit their contact 

details (once they are input into the system any hard copy or electronic documentation will be 

shredded/deleted). 

G.9 ACCOUNTING FOR CONTRACT SERVICES: 

The Secretary of the Army has implemented Accounting for Contract Services. This initiative 

has been put in place to obtain better visibility of the contractor service workforce. The 

Assistant Secretary of the Army (Manpower and Reserve Affairs) and the Assistant Secretary of 

the Army (Acquisition, Logistics and Technology) have implemented guidance to comply with 

this DoD Business Initiative Council (BIC) sponsored initiative. These contract reporting 

requirements are mandatory. By acceptance of this contract and performance under this contract, 

the contractor agrees to comply with these reporting requirements. 

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and 

maintains a secure Army data collection site [Contractor Manpower Reporting (CMR) System] 

where the contractor will report ALL contractor manpower (including sub-contractor manpower) 

required for performance of this contract. The contractor is required to completely fill in all the 

information in the format using the following web address: 

 https://contractormanpower.army.pentagon.mil 

The required information includes: (1) Contracting Office, Contracting Officer, Contracting 

Officer's Technical Representative; (2) Contract number, including task and delivery order 

number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, 

address, phone number, e-mail address, identity of contractor employee entering data; (5) 

Estimated direct labor hours (including sub-contractors); (6) Estimated direct labor dollars paid 

this reporting period (including sub-contractors); (7) Total payments (including sub-contractors); 

(8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and 

separate predominant FSC for each sub-contractor if different); (9) Estimated data collection 

cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army 

Requiring Activity (National Guard Bureau UIC is W00QFF); (11) Locations where contractor 

and sub-contractors perform the work (specified by zip code in the United States and nearest 

city, country, when in an overseas location, using standardized nomenclature provided on 

website); (12) Presence of deployment or contingency contract language; and (13) Number of 

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contractor and sub-contractor employees deployed in theater this reporting period (by country). 

As part of its submission, the contractor will also provide the estimated total cost (if any) 

incurred to comply with this reporting requirement. Reporting period will be the period of 

performance not to exceed 12 months ending September 30 of each government fiscal year and 

must be reported by 31 October of each calendar year. Contractors may use a direct XML data 

transfer to the database server or fill in the fields on the website. The XML direct transfer is a 

format for transferring files from a contractor's systems to the secure web site without the need 

for separate data entries for each required data element at the web site. The specific formats for 

the XML direct transfer may be downloaded from the web site. 

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Section H - Special Contract Requirements 

SPECIAL INSTRUCTIONS

H.1 PURPOSE AND SCOPE 

NGB-ZC-AQ Contracting Division intends to introduce post-award competition between

multiple IDIQ services contractors to obtain improved cost and technical product, 

combined with having one integration contractor as the single focal point. In addition, 

the Government will incorporate a partial small business set-aside among the multiple

IDIQ awards. NG requires a solution that addresses both the competition requirements 

and the single focal point. 

NG has determined that using two types of contracts—one a single award contract with 

an integration contractor and one a multiple award IDIQ contract with five contractors—

is the most effective way to achieve NG goals. The IDIQ services contractors will 

respond to NG task orders in a competitive environment to develop and implement a 

comprehensive set of programs that helps NG meet their objectives. Each services 

contractor will work with the separately awarded integration contractor to coordinate all 

reporting and monitoring of the status of each task order it is awarded. This will result in 

multiple services contractors working with the integration contractor to support a 

consolidated view of all simultaneous Recruiting and Retention task orders. Each 

contractor will be able to team with outside subcontractors and vendors to round out the 

full complement of skills required by this solicitation. 

NG will define the work in terms of objectives and the contractors to respond with 

specific task proposals. Accordingly, it is the offeror’s responsibility to define the metrics 

to measure task performance. Offerors may propose for the integration contractor role 

or the IDIQ services contractor role, but not both. 

The IDIQ services contractor acquisition will result in a multiple award for up to five IDIQ 

services contracts, with the intent to include significant small business participation. 

The Government reserves the right to have a partial set-aside for small business IDIQ 

services contractors, which NG will implement on a task order basis. 

This is an Indefinite Delivery/Indefinite Quantity (IDIQ) contract utilizing Firm Fixed Price 

(FFP) or Time and Materials (T&M) ODCs Task Orders (TOs). Pursuant to Federal 

Acquisition Regulation (FAR) Subpart 37.6, performance-based contracting techniques 

will be applied to task orders issued under this contract to the maximum extent 

practicable. 

 a. Minimum Guaranteed Funding Amount: The contractor shall receive a 

minimum of $25,000 over the life of the contract. This is the total amount that will be 

paid to the contractor in the event that the total sum of all task orders issued under the 

contract does not equal the minimum amount specified. 

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b. Maximum Contract Amount: The total maximum award for all services 

contracts is $450 million in task orders over the life of the contract. The contract 

establishes a total contract maximum capacity, without subdividing the capacity any 

further. 

H.2 GOVERNMENT OWNED INFORMATION 

All information, databases, data, programming, documents, and records (which this list is 

not limited to) generated or collected during the performance of work under this contract 

shall be for the sole use of and become the exclusive property of the U.S. Government. 

The contractor shall allow Government access to any and all information, databases, 

data, programming, documents, and records (which this list is not limited to) within one (1) 

working day of the date of request. At the completion or the termination of this contract all 

information, databases, data, programming, documents, and records (which this list is not 

limited to) shall be turned over to the Government in an appropriate format to render them 

readily usable by the Government or a successor contractor. 

These obligations do not cease upon the expiration or termination of this contract. The 

contractor shall include the substance of this provision in all contracts of employment and 

in all subcontracts hereunder. 

H.3 GOVERNMENT-FURNISHED EQUIPMENT, MATERIAL, AND INFORMATION 

It is anticipated that for some task orders, Government Furnished Equipment and 

Material will be specified in the individual task order (at the discretion of the 

Government). Such equipment and material will be returned to the Government upon 

the conclusion of the contract, as specified in the individual task order, or as directed in 

writing by the KO. 

Government Furnished Information relevant to the tasks to be performed under this 

contract will be provided to the Contractor for use during the performance of the task 

order as specified in the individual task order (at the discretion of the Government). 

Contractors are responsible and liable for Government property in their possession 

pursuant to FAR 52.245-1, 52.245-2 and 52.245-9, as applicable. 

H.4 CONTRACTOR FURNISHED EQUIPMENT, PRODUCTS, AND SERVICES 

The contractor shall: 

- Provide its staff with all required furniture, including desks and chairs. 

- Provide its staff with the appropriate LAN computing equipment, including 

servers, workstations, monitors, printers, other peripherals, along with hubs, 

switches, routers and associated cabling plant. 

- Be responsible for maintaining the appropriately sized Local Area Network (LAN) 

infrastructure required to support the tasks outlined in this solicitation. 

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- Maintain current anti-virus definition files as dictated by the DoD regulations. 

- Be responsible for the routine maintenance and operation of the above 

mentioned LAN computing equipment. 

- Provide and manage accounts for cell phones and pagers. 

- Provide expendable supplies. 

- Deploy emergency patches and other upgrades to all equipment. 

- Develop and maintain information security materials and briefings to all contract 

staff that have access to the NG computing environment upon their assignment to 

the contract, provide updates and refresher training annually, and document staff 

participation. 

- Provide security for all physical facilities and assets used in conduct of the 

contract and develop supporting documentation that complies with all Government 

regulations and guidance. 

- The contractor shall be responsible for safeguarding all Government property 

provided for contractor use. All Government facilities, equipment, and materials shall 

be secured at all times. 

- Develop, prepare, and maintain the Security Plan, Information Security Plan, 

Small Business Subcontracting Plan, Quality Control Plan, and draft Quality 

Assurance Surveillance Plan. (See the SOW and Section F - Deliverables for 

details). 

- Notify NG in the event that a computer virus or virus-like activity is detected at 

the contractor facility. 

- Notify NG in the event of an attempted or successful electronic or physical 

intrusion at the contractor facility. 

H.5 CONTRACT ADMINISTRATION 

The contractor selected under this procurement shall work under the direction of the NG 

and/or its representatives. 

The NG has overall responsibility for the technical monitoring of the contractor's 

activities under the Task Order and may also be supported by an Independent 

Verification and Validation (IV&V) contractor. 

The COR/COTR may contract for IV&V services with an independent party to review 

specific products and deliverables of this Task Order. The contractor shall 

communicate openly and cooperate with the IV&V contractor. At the direction of the 

COR/COTR, the contractor shall provide the COR/COTR, or its IV&V contractor, with all 

applicable performance and utilization data needed to verify and validate that the 

COR/COTR is receiving its contracted services. 

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H.6 SUCCESSOR CONTRACTING OFFICERS 

The Contracting Officer signing the contract award is the Primary Contracting Officer 

(PCO) for the contract. Nevertheless, any Contracting Officer assigned to the National 

Guard Bureau, and acting within his or her authority, may take formal action on this 

contract when a contract action needs to be taken and the PCO is unavailable. 

H.7 TRAVEL 

a. An estimated amount for Time and Material Travel will be set forth in the contract 

for each individual task order, as applicable. The estimated amount shall not be 

exceeded unless authorized by the Contractor Officer. Unauthorized travel will be 

neither allowed nor allocated to this contract. No fee of any type shall be applied to 

travel. (b) Per diem and travel rates shall not exceed the amounts authorized by the 

provisions of the Joint Travel Regulations. 

b. Airfare shall be the prevailing rates for commercial airlines at tourist class unless 

a deviation is authorized by the Contracting Officer. When required, the most 

reasonable means of ground transportation (i.e., taxi, bus, car rental) shall be used. 

H.8 NONPAYMENT FOR UNAUTHORIZED WORK 

No payments will be made for any unauthorized supplies or services, or for any 

unauthorized changes to the work specified herein. This includes any services 

performed by the contractor's own volition or at the request of an individual other than a 

duly appointed Contracting Officer. Only a duly appointed Contracting Officer is 

authorized to change the specifications, terms, and/or conditions of this contract and 

future task orders. 

H.9 TRAINING 

The Government’s policy is to select contractors for their knowledge and expertise in 

specific areas. Firms selected to perform services usually are selected based on the 

education, experience, and training of the personnel they propose. Based on this 

policy, the Government does not intend to provide training to the contractor selected for 

award of this Task Order except as provided below: 

a. The Government will provide training on “NG-specific” systems on a “no-fee 

basis” when authorized in writing by the Contracting Officer. 

b. All contractor personnel with access to Government systems must successfully 

pass the NG information system security training before gaining access to an NG 

system and must successfully complete recurring information system security 

training as prescribed. 

c. The NG may provide other training on a space available basis when the 

contractor agrees to reimburse the Government. 

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d. On a limited basis, the NG may pay for training when it is deemed appropriate to 

do so and when authorized in writing by the Contracting Officer. 

The contractor shall not charge the Government for the employee’s time while attending 

training. 

H.10 CONTRACTOR/GOVERNMENT PROVISION OF CONSUMABLE SUPPLIES 

The contractor shall provide consumable supplies for contractor use as required in the 

daily operation of, performance of, or in support of this contract. 

H.11 ORGANIZATIONAL CONFLICT OF INTEREST – GENERAL 

a. No contractor can be awarded both the Integrator and IDIQ Services either as a 

prime or subcontractor. 

b. The contractor warrants that, to the best of its knowledge and belief, there are no 

relevant facts or circumstances, which would give rise to an organizational conflict of 

interest, as defined in FAR Subpart 9.5, or that the contractor has disclosed all such 

relevant information. 

c. The contractor agrees that if an actual or potential organizational conflict of 

interest is discovered after award, the contractor shall make a full disclosure in 

writing to the Contracting Officer. This disclosure shall include a description of 

actions that the contractor has taken or proposes to take to avoid or mitigate the

actual or potential conflict. 

d. If the contractor was aware of a potential organizational conflict of interest prior to 

award or discovered an actual or potential conflict after award and did not disclose 

or misrepresented relevant information to the Contracting Officer, the Government 

may terminate the contract or task order for cause. 

e. The contractor shall insert the substance of this clause, including this paragraph 

(e), in all subcontracts. 

H.12 PERFORMANCE-BASED SERVICES CONTRACTING 

Pursuant to Federal Acquisition Regulation (FAR) Subpart 37.6, performance-based 

services contracting (PBSC) techniques shall be applied to all aspects of this contract to 

the maximum extent practicable. 

This solicitation addresses "Cost Incentives” as required by FAR 16.402-1. The 

contractor pricing in CLIN 0001 inherently includes cost incentives. The contractor 

realizes such cost incentives through automation and/or service delivery enhancements 

that reduce the contractor’s costs for a fixed price delivery. The Government anticipates 

sharing these cost savings through enhanced performance. 

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H.13 PERFORMANCE ASSESSMENT REPORT 

Under government contracting regulations, past performance evaluations are required 

for each service contract in excess of $1,000,000. As a minimum, a Performance 

Assessment Report (PAR) will be prepared on the contractor’s performance at the end 

of the base period for this contract and subsequent to the completion of any exercised 

option periods. The development of the report is a joint responsibility of the Contracting 

Officer and the assessing official (typically the COR). The performance evaluation may 

be used to support future government contract awards and is considered "Source 

Selection Sensitive". Only authorized government personnel, the potential IV&V service 

contractor and the Recruiting and Retention contractor will have access to the 

evaluation information. The Recruiting and Retention contractor will be allowed to 

review the report and submit comments prior to the report being finalized. The original 

report will be filed in the contract file. The data contained in the report will be entered 

into the Contractor Performance Assessment Reporting System (CPARS, formerly 

PPIMS). CPARS is the Army’s central repository for past performance information and 

is available for use by authorized government personnel in making source selection 

decisions. 

H.14 ADVERTISING OF AWARD 

The contractor shall not allow the existence of this contract or the names, phone numbers, 

or other personal information or images of Government employees involved in this contract 

and subsequent task orders, to be used for publicity or advertising purposes. Further, no 

article, book, pamphlet, recording, broadcast, speech, television appearance, 

diagrams/drawings, and/or film (which the above list is not limited to) concerning any 

aspect of work performed under this contract shall be published or disseminated through 

any media without the prior written authorization of the Contracting Officer and the NGB 

COR/COTR. 

These obligations do not cease upon the expiration or termination of this contract. The 

contractor shall include the substance of this provision in all contracts of employment and 

in all subcontracts hereunder. 

H.15 NOTICE TO PROCEED 

The contractor shall not commence any work specified until the contractor receives 

written notification from the Contracting Officer providing a notice to proceed. 

H.16 STANDARD OF CONDUCT AT GOVERNMENT INSTALLATIONS 

The contractor shall be responsible for maintaining satisfactory standards of employee 

competency, conduct, appearance and integrity and shall be responsible for taking such 

disciplinary action with respect to his employees as may be necessary. 

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H.17 INFORMATION TECHNOLOGY ACCESSIBILITY FOR PERSONS WITH 

DISABILITIES 

All contractor provided services and Electronic Information Technology (EIT) delivered 

as result of task orders placed under the Recruiting and Retention contract shall comply 

with accessibility standards in accordance with Federal Information Technology 

Accessibility as required by Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as 

amended. Information about the Section 508 Electronic and Information Technology 

Accessibility Standards may be obtained via the Web at the following URL: 

www.Section508.gov. 

H.18 ORDERING 

a. Any supplies and services to be furnished under this contract shall be ordered by 

issuance of task orders by the individuals or activities designated in the contract. Such 

orders may be issued from date of contract award through expiration of the contract. 

b. All task orders are subject to the terms and conditions of this contract. In the 

event of conflict between a task order and this contract, the contract shall control. 

c. If mailed, a task order is considered "issued" when the Government deposits the 

order in the mail. Orders may be issued orally, by facsimile, or by electronic commerce 

methods only if authorized in the contract. 

H.19 PROCEDURES FOR TASK ORDERS 

These are representative procedures and subject to change, at the discretion of the 

Government. These procedures are intended to be used for task orders issued under 

the established contract. This is an Indefinite Delivery/Indefinite Quantity (IDIQ) 

contract utilizing Firm Fixed Price (FFP) service Task Orders (TOs). Pursuant to 

Federal Acquisition Regulation (FAR) Subpart 37.6, performance-based contracting 

techniques will be applied to task orders issued under this contract to the maximum 

extent practicable. 

(a) Task Order Requirements Package (TORP): 

1) When the Government requires services under the contract, the Contracting 

Officer will identify the objectives for a proposed task order by issuing a TORP 

that will include either a Performance Work Statement (PWS) or a Statement of

Objectives (SOO). This will consist of: 

a. a description of the work to be performed (PWS or SOO), 

b. a Work Breakdown Structure (WBS), 

c. the desired performance schedule, 

d. a schedule for pricing according to and as described in Section B, and 

e. any other information which may be of assistance in preparation of an offer. 

(b) Submission of Task Proposals: 

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1) Unless there is a valid exception, the normal rule will be that all contractors will 

be solicited to submit a proposal. The Government evaluates the proposals and 

selects the one that is most advantageous to the Government. The Government 

reserves the right to set aside task orders for small businesses only. 

2) Upon receipt of a TORP from the Contracting Officer, the contractor shall 

furnish a proposal within ten calendar days, unless otherwise specified by the 

Contracting Officer. 

3) Task proposals shall be submitted as an original and one duplicate, both 

hardcopy and electronic format. 

4) Task proposals shall be submitted in the electronic Task Proposal Template 

format designated by the Government. 

5) Task proposals shall include, but not limited to, the following: 

a. Proposed Disciplines, Labor Categories, Labor Hours, Labor Costs ,with a

written rationale 

b. Schedule for performance 

c. Other Direct Costs (supported by a detailed breakout), such as estimated 

cost of travel, if applicable (including number of trips, destination and length, 

per diem in accordance with Joint Travel Regulations, transportation costs) 

 (c) Acceptance of Task Proposals: 

1) Upon receipt of a proposal, the Contracting Officer will analyze the offers and 

make at least one award based on the best value to the Government. Once the 

presumptive awardee among the services contractors bidding is determined, the 

Contracting Officer will issue a task order. Task orders will only be issued by the 

Contracting Officer; the contractor shall not accept work assignments from any 

other individual. 

2) The Contracting Officer’s decision to issue a task order to a particular awardee 

shall be based on the criteria stated in the contract and the Government’s 

evaluation of task proposals. 

3) Individual task orders shall be negotiated based on fully burdened labor rates 

established in the contract. The Government encourages the Contractor to 

provide labor discounts for task orders. The number of labor hours per labor 

category shall be negotiated for each task order. 

4) The contractor shall identify and itemize ODCs in all task order proposal 

submissions. 

5) <Deleted> 

6) If the Contracting Officer identifies a need, negotiations will be initiated with 

the contractor and culminate with a request for a Final Proposal Revision (FPR). 

In the event that issues pertaining to the proposed task order are not resolved to 

the satisfaction of the Contracting Officer, the Contracting Officer reserves the 

right to withdraw the request for task order proposal upon written notification to 

the contractor. 

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7) The Contracting Officer will authorize the contractor to proceed with the work 

by issuing a signed task order on a DD Form 1155. At a minimum, the task order 

will contain the following: 

a. Order Number 

b. Contract Number 

c. Description of the Services 

d. Price 

e. Period of Performance or Completion Date 

8) Task orders may be issued for a single requirement or for a combination of 

requirements, as required by the government. 

9) The contractor is not authorized to commence task performance prior to 

issuance of the task order unless otherwise authorized by the Contracting 

Officer. 

(d) <Deleted>. 

(e) Expedited Amendments to Existing Task Orders: The Contracting Officer may, 

at the Governments discretion, demand expedited task order responses for 

adjustments to the Task Order Form in as little as 1 business day. 

H.20 PROTESTS 

No protest are authorized in connection with the issuance or proposed issuance of a 

TO, except for a protest on the grounds that the order increases the scope, period, or 

maximum value of the contract. However, under FAR 16.505 (b)(4), prime contractors 

may contact the customer designated contract ombudsman with complaints on specific 

TOs on this contract. The ombudsman will review all complaints and ensure that all 

prime contractors are offered a Fair Opportunity to be considered, consistent with this

regulation and the contract. The designated NGB ombudsman for this contract is: NGB 

PARC Ombudsman. 

H.21 POTENTIAL NEW AWARDEES 

The Government also reserves the right to reissue the RFP any time during the period 

of performance of this contract to include new contractors if any of the initial contractor 

awardees are no longer included in this contract. 

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Section I - Contract Clauses 

CLAUSES INCORPORATED BY REFERENCE 

52.203-12 Limitation On Payments To Influence Certain Federal 

Transactions 

SEP 2007 

52.204-2 Security Requirements AUG 1996 

52.204-4 Printed or Copied Double-Sided on Recycled Paper AUG 2000 

52.204-7 Central Contractor Registration JUL 2006 

52.204-9 Personal Identity Verification of Contractor Personnel SEP 2007 

52.219-4 Notice of Price Evaluation Preference for HUBZone Small 

Business Concerns 

JUL 2005 

52.224-1 Privacy Act Notification APR 1984 

52.224-2 Privacy Act APR 1984 

52.227-1 Authorization and Consent DEC 2007 

52.227-2 Notice And Assistance Regarding Patent And Copyright 

Infringement 

DEC 2007 

52.228-5 Insurance - Work On A Government Installation JAN 1997 

52.232-17 Interest JUN 1996 

52.232-18 Availability Of Funds APR 1984 

52.232-23 Alt I Assignment of Claims (Jan 1986) - Alternate I APR 1984 

52.242-13 Bankruptcy JUL 1995 

252.201-7000 Contracting Officer's Representative DEC 1991 

252.204-7000 Disclosure Of Information DEC 1991 

252.204-7003 Control Of Government Personnel Work Product APR 1992 

252.204-7004 Alt A Central Contractor Registration (52.204-7) Alternate A SEP 2007 

252.204-7005 Oral Attestation of Security Responsibilities NOV 2001 

252.209-7004 Subcontracting With Firms That Are Owned or Controlled By 

The Government of a Terrorist Country 

DEC 2006 

252.227-7020 Rights In Data--Special Works JUN 1995 

252.231-7000 Supplemental Cost Principles DEC 1991 

252.232-7010 Levies on Contract Payments DEC 2006 

252.243-7001 Pricing Of Contract Modifications DEC 1991 

 

CLAUSES INCORPORATED BY FULL TEXT 

52.204-1 APPROVAL OF CONTRACT (DEC 1989) 

This contract is subject to the written approval of NGB PARC Office and shall not be binding until so approved. 

(End of clause) 

52.212-4 CONTRACT TERMS AND CONDITIONS-- COMMERCIAL ITEMS (FEB 2007) 

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the 

requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have 

been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or 

reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance 

will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate 

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consideration for acceptance of nonconforming supplies or services. The Government must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and 

(2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the 

item. 

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of 

performance of this contract to a bank, trust company, or other financing institution, including any Federal lending 

agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes 

payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to 

receive payment under this contract. 

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the 

parties. 

(d) Disputes. This contract is subject to the Contract Disputes Act of 1978, as amended (41 U.S.C. 601-613). Failure 

of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action 

arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 

52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with 

performance of this contract, pending final resolution of any dispute arising under the contract. 

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference. 

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence 

beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the 

public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, 

quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall 

notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement or any 

excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all 

reasonable dispatch and shall promptly give written notice to the Contracting Officer of the cessation of such 

occurrence. 

(g) Invoice. (1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if 

authorized) to the address designated in the contract to receive invoices. An invoice must include-- 

(i) Name and address of the Contractor; 

(ii) Invoice date and number; 

(iii) Contract number, contract line item number and, if applicable, the order number; 

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered; 

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on 

Government bill of lading; 

(vi) Terms of any discount for prompt payment offered; 

(vii) Name and address of official to whom payment is to be sent; 

(viii) Name, title, and phone number of person to notify in event of defective invoice; and 

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required 

elsewhere in this contract. 

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(x) Electronic funds transfer (EFT) banking information. 

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract. 

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, 

the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation 

provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer--Central Contractor Registration, 

or 52.232-34, Payment by Electronic 

Funds Transfer--Other Than Central Contractor Registration), or applicable agency procedures. 

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT. 

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of 

Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315. 

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against 

liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any 

United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the 

Contractor is reasonably notified of such claims and proceedings. 

(i) Payment.-- 

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the 

delivery destinations set forth in this contract. 

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 

3903) and prompt payment regulations at 5 CFR part 1315. 

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the 

appropriate EFT clause. 

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of 

the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on 

the date which appears on the payment check or the specified payment date if an electronic funds transfer payment 

is made. 

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the 

Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall immediately 

notify the Contracting Officer and request instructions for disposition of the overpayment. 

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided 

under this contract shall remain with the Contractor until, and shall pass to the Government upon: 

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or 

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. 

destination. 

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties. 

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or 

any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all 

work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject 

to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage 

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of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to 

the satisfaction of the Government using its standard record keeping system, have resulted from the termination. 

The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this 

purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor 

shall not be paid for any work performed or costs incurred which reasonably could have been avoided. 

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event 

of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails 

to provide the Government, upon request, with adequate assurances of future performance. In the event of 

termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services 

not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by 

law. If it is determined that the Government improperly terminated this contract for default, such termination shall 

be deemed a termination for convenience. 

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the 

Government upon acceptance, regardless of when or where the Government takes physical possession. 

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for 

use for the particular purpose described in this contract. 

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to 

the Government for consequential damages resulting from any defect or deficiencies in accepted items. 

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive 

orders, rules and regulations applicable to its performance under this contract. 

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 

relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating 

to officials not to benefit; 40 U.S.C. 3701, et seq., Contract Work Hours and Safety Standards Act; 41 U.S.C. 51-58, 

Anti-Kickback Act of 1986; 41 U.S.C. 265 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 

40118, Fly American; and 41 U.S.C. 423 relating to procurement integrity. 

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence 

in the following order: (1) the schedule of supplies/services; (2) the Assignments, Disputes, Payments, Invoice, 

Other Compliances, and Compliance with Laws Unique to Government Contracts paragraphs of this clause; (3) the 

clause at 52.212-5; (4) addenda to this solicitation or contract, including any license agreements for computer 

software; (5) solicitation provisions if this is a solicitation; (6) other paragraphs of this clause; (7) the Standard 

Form 1449; (8) other documents, exhibits, and attachments; and (9) the specification. 

(t) Central Contractor Registration (CCR). (1) Unless exempted by an addendum to this contract, the Contractor is 

responsible during performance and through final payment of any contract for the accuracy and completeness of the 

data within the CCR database, and for any liability resulting from the Government's reliance on inaccurate or 

incomplete data. To remain registered in the CCR database after the initial registration, the Contractor is required to 

review and update on an annual basis from the date of initial registration or subsequent updates its information in 

the CCR database to ensure it is current, accurate and complete. Updating information in the CCR does not alter the 

terms and conditions of this contract and is not a substitute for a properly executed contractual document. 

(2)(i) If a Contractor has legally changed its business name, “doing business as” name, or division name (whichever 

is shown on the contract), or has transferred the assets used in performing the contract, but has not completed the 

necessary requirements regarding novation and change-of-name agreements in FAR subpart 42.12, the Contractor 

shall provide the responsible Contracting Officer a minimum of one business day's written notification of its 

intention to (A) change the name in the CCR database; (B) comply with the requirements of subpart 42.12; and (C) 

agree in writing to the timeline and procedures specified by the responsible Contracting Officer. The Contractor 

must provide with the notification sufficient documentation to support the legally changed name. 

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(ii) If the Contractor fails to comply with the requirements of paragraph (t)(2)(i) of this clause, or fails to perform 

the agreement at paragraph (t)(2)(i)(C) of this clause, and, in the absence of a properly executed novation or changeof-name agreement, the CCR information that shows the Contractor to be other than the 

Contractor indicated in the contract will be considered to be incorrect information within the meaning of the 

“Suspension of Payment” paragraph of the electronic funds transfer (EFT) clause of this contract. 

(3) The Contractor shall not change the name or address for EFT payments or manual payments, as appropriate, in 

the CCR record to reflect an assignee for the purpose of assignment of claims (see Subpart 32.8, Assignment of 

Claims). Assignees shall be separately registered in the CCR database. Information provided to the Contractor's 

CCR record that indicates payments, including those made by EFT, to an ultimate recipient other than that 

Contractor will be considered to be incorrect information within the meaning of the “Suspension of payment” 

paragraph of the EFT clause of this contract. 

(4) Offerors and Contractors may obtain information on registration and annual confirmation requirements via the 

internet at http://www.ccr.gov or by calling 1-888-227-2423 or 269-961-5757. 

(End of clause) 

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR 

EXECUTIVE ORDERS--COMMERCIAL ITEMS (DEC 2007) 

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are 

incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to 

acquisitions of commercial items: 

(1) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553). 

(2) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78). 

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has 

indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders 

applicable to acquisitions of commercial items: (Contracting Officer check as appropriate.) 

 _X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (SEP 2006), with Alternate I (OCT 

1995) (41 U.S.C. 253g and 10 U.S.C. 2402). 

 ___ (2) 52.219-3, Notice of HUBZone Small Business Set-Aside (Jan 1999) (15 U.S.C. 657a). 

 ___ (3) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (JUL 2005) (if the 

offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). 

 ___ (4) [Removed]. 

 ___ (5)(i) 52.219-6, Notice of Total Small Business Set-Aside (JUNE 2003) (15 U.S.C. 644). 

 ___ (ii) Alternate I (OCT 1995) of 52.219-6. 

 ___ (iii) Alternate II (MAR 2004) of 52.219-6. 

 ___ (6)(i) 52.219-7, Notice of Partial Small Business Set-Aside (JUNE 2003) (15 U.S.C. 644). 

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 ___ (ii) Alternate I (OCT 1995) of 52.219-7. 

 ___ (iii) Alternate II (MAR 2004) of 52.219-7. 

 ___ (7) 52.219-8, Utilization of Small Business Concerns (MAY 2004) (15 U.S.C. 637 (d)(2) and (3)). 

 _X_ (8)(i) 52.219-9, Small Business Subcontracting Plan (Nov 2007) (15 U.S.C. 637(d)(4)). 

 ___ (ii) Alternate I (OCT 2001) of 52.219-9 

 _X_(iii) Alternate II (OCT 2001) of 52.219-9. 

 ___ (9) 52.219-14, Limitations on Subcontracting (DEC 1996) (15 U.S.C. 637(a)(14)). 

 __ (10) 52.219-16, Liquidated Damages--Subcontracting Plan (JAN 1999) (15 U.S.C. 637(d)(4)(F)(i)). 

 ___ (11)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged Business Concerns (SEP 

2005) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer). 

 ___ (ii) Alternate I (JUNE 2003) of 52.219-23. 

 ___ (12) 52.219-25, Small Disadvantaged Business Participation Program--Disadvantaged Status and Reporting 

(OCT 1999) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323). 

 ___ (13) 52.219-26, Small Disadvantaged Business Participation Program--Incentive Subcontracting (OCT 2000) 

(Pub. L. 103-355, section 7102, and 10 U.S.C. 2323). 

 ___ (14) 52.219-27, Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside (MAY 2004) 

(U.S.C. 657 f). 

 ___ (15) 52.219-28, Post Award Small Business Program Rerepresentation (JUNE 2007) (15 U.S.C. 

632(a)(2)). 

 _X_ (16) 52.222-3, Convict Labor (JUNE 2003) (E.O. 11755). 

 _X_ (17) 52.222-19, Child Labor--Cooperation with Authorities and Remedies (AUG 2007) (E.O. 13126). 

 _X_ (18) 52.222-21, Prohibition of Segregated Facilities (FEB 1999). 

 _X_ (19) 52.222-26, Equal Opportunity (MAR 2007) (E.O. 11246). 

 _X_ (20) 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of theVietnam Era, and Other 

Eligible Veterans (SEP 2006) (38 U.S.C. 4212). 

 _X_ (21) 52.222-36, Affirmative Action for Workers with Disabilities (JUN 1998) (29 

U.S.C. 793). 

 _X_ (22) 52.222-37, Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and Other 

Eligible Veterans (SEP 2006) (38 U.S.C. 4212). 

 ___ (23) 52.222-39, Notification of Employee Rights Concerning Payment of Union Dues or Fees (DEC 2004) 

(E.O. 13201). 

 ___(24)(i) 52.222-50, Combating Trafficking in Persons (AUG 2007) (Applies to all contracts). 

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 ___ (ii) Alternate I (AUG 2007) of 52.222-50. 

 ___ (25)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Products (AUG 

2000) (42 U.S.C. 6962(c)(3)(A)(ii)). 

 ___ (ii) Alternate I (AUG 2000) of 52.223-9 (42 U.S.C. 6962(i)(2)(c)). 

 ___ (26) FAR 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b) . 

 _X_ (27) 52.225-1, Buy American Act--Supplies (JUNE 2003) (41 U.S.C. 10a-10d). 

 _X_ (28)(i) 52.225-3, Buy American Act--Free Trade Agreements--Israeli Trade Act (AUG 2007) (41 U.S.C. 10a10d, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, Pub. L 108-77, 108-78, 108-286, 109-53 and 109-169). 

 ___ (ii) Alternate I (JAN 2004) of 52.225-3. 

 ___ (iii) Alternate II (JAN 2004) of 52.225-3. 

 ___ (29) 52.225-5, Trade Agreements (Nov 2007) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note). 

 _X_ (30) 52.225-13, Restrictions on Certain Foreign Purchases (FEB 2006) (E.O.s, proclamations, and statutes 

administered by the Office of Foreign Assets Control of the Department of Treasury). 

 ___ (31) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150). 

 ___ (32) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 

5150). 

 ___ (33) 52.232-29, Terms for Financing of Purchases of Commercial Items (FEB 2002) (41 U.S.C. 255(f), 10 

U.S.C. 2307(f)). 

 ___ (34) 52.232-30, Installment Payments for Commercial Items (OCT 1995) (41 U.S.C. 255(f), 10 U.S.C. 

2307(f)). 

 _X_ (35) 52.232-33, Payment by Electronic Funds Transfer--Central Contractor Registration (OCT 2003) (31 

U.S.C. 3332). 

 ___ (36) 52.232-34, Payment by Electronic Funds Transfer--Other than Central Contractor Registration (MAY 

1999) (31 U.S.C. 3332). 

 ___ (37) 52.232-36, Payment by Third Party (MAY 1999) (31 U.S.C. 3332). 

 ___ (38) 52.239-1, Privacy or Security Safeguards (AUG 1996) (5 U.S.C. 552a). 

 ___ (39)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (FEB 2006) (46 U.S.C. 

Appx 1241(b) and 10 U.S.C. 2631). 

 ____ (ii) Alternate I (APR 2003) of 52.247-64. 

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that 

the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of 

law or Executive orders applicable to acquisitions of commercial items: (Contracting Officer check as appropriate.) 

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 _X__ (1) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.). 

 _X__ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 1989) (29 U.S.C. 206 and 41 U.S.C. 

351, et seq.). 

 _X__ (3) 52.222-43, Fair Labor Standards Act and Service Contract Act--Price Adjustment (Multiple Year and 

Option Contracts) (NOV 2006) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.). 

 ____ (4) 52.222-44, Fair Labor Standards Act and Service Contract Act--Price Adjustment (February 2002) (29 

U.S.C. 206 and 41 U.S.C. 351, et seq.). 

 ____ (5) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, 

Calibration, or Repair of Certain Equipment--Requirements (Nov 2007) (41 U.S.C. 351, et seq.). 

 ____ (6) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services--

Requirements (Nov 2007) (41 U.S.C. 351, et seq.). 

 ____ (7) 52.237-11, Accepting and Dispensing of $1 Coin (AUG 2007)(31 U.S.C. 5112(p)(1)). 

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph 

(d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and 

does not contain the clause at 52.215-2, Audit and Records--Negotiation. 

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall 

have access to and right to examine any of the Contractor's directly pertinent records involving transactions related 

to this contract. 

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other 

evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any 

shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If 

this contract is completely or partially terminated, the records relating to the work terminated shall be made 

available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes 

clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available 

until such appeals, litigation, or claims are finally resolved. 

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, 

regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that 

the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law. 

(e) (1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the 

Contractor is not required to flow down any FAR clause, other than those in paragraphs (i) through (vi) of this 

paragraph in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down 

shall be as required by the clause-- 

(i) 52.219-8, Utilization of Small Business Concerns (May 2004) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts 

that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) 

exceeds $550,000 ($1,000,000 for construction of any public facility), the subcontractor must include 52.219-8 in 

lower tier subcontracts that offer subcontracting opportunities. 

(ii) 52.222-26, Equal Opportunity (MAR 2007) (E.O. 11246). 

(iii) 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible 

Veterans (SEP 2006) (38 U.S.C. 4212). 

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(iv) 52.222-36, Affirmative Action for Workers with Disabilities (June 1998) (29 U.S.C. 793). 

(v) 52.222-39, Notification of Employee Rights Concerning Payment of Union Dues or Fees (DEC 2004) (E.O. 

13201). 

(vi) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.). 

(vii) 52.222-50, Combating Trafficking in Persons (AUG 2007) (22 U.S.C. 7104(g)). Flow down required in 

accordance with paragraph (f) of FAR clause 52.222-50. 

(viii) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, 

Calibration, or Repair of Certain Equipment--Requirements (Nov 2007) (41 U.S.C. 351, et seq.). 

(ix) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services--

Requirements (Nov 2007) (41 U.S.C. 351, et seq.). 

(x) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (FEB 2006) (46 U.S.C. Appx 

1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64. 

(2) While not required, the contractor May include in its subcontracts for commercial items a minimal number of 

additional clauses necessary to satisfy its contractual obligations. 

(End of clause) 

52.216-18 ORDERING. (OCT 1995) 

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or 

task orders by the individuals or activities designated in the Schedule. Such orders may be issued from the start date 

through the contract end date. 

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict 

between a delivery order or task order and this contract, the contract shall control. 

(c) If mailed, a delivery order or task order is considered "issued" when the Government deposits the order in the 

mail. Orders may be issued orally, by facsimile, or by electronic commerce methods only if authorized in the 

Schedule. 

(End of clause) 

52.216-19 ORDER LIMITATIONS. (OCT 1995) 

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of 

less than $1,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those 

supplies or services under the contract. 

(b) Maximum order. The Contractor is not obligated to honor: 

(1) Any order for a single item in excess of $50,000,000.00; 

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(2) Any order for a combination of items in excess of $50,000,000.00; or 

(3) A series of orders from the same ordering office within 7 days that together call for quantities exceeding the 

limitation in subparagraph (1) or (2) above. 

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal 

Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the 

Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) above. 

(d) Notwithstanding paragraphs (b) and (c) above, the Contractor shall honor any order exceeding the maximum 

order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 7 days after 

issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. 

Upon receiving this notice, the Government may acquire the supplies or services from another source. 

(End of clause) 

52.216-22 INDEFINITE QUANTITY. (OCT 1995) 

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in 

the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not 

purchased by this contract. 

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering 

clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in 

the Schedule up to and including the quantity designated in the Schedule as the "maximum". The Government shall 

order at least the quantity of supplies or services designated in the Schedule as the "minimum". 

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on 

the number of orders that may be issued. The Government may issue orders requiring delivery to multiple 

destinations or performance at multiple locations. 

(d) Any order issued during the effective period of this contract and not completed within that period shall be 

completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and 

Government's rights and obligations with respect to that order to the same extent as if the order were completed 

during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries 

under this contract after end of the contract period of performance. 

(End of clause) 

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) 

The Government may require continued performance of any services within the limits and at the rates specified in 

the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the 

Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance 

hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the 

Contractor within 7 days from the end of the contract period of performance. 

(End of clause) 

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52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) 

(a) The Government may extend the term of this contract by written notice to the Contractor within 7 days from 

contract end date; provided that the Government gives the Contractor a preliminary written notice of its intent to 

extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an 

extension. 

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause. 

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five 

years. 

(End of clause) 

52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984) 

Funds are not presently available for performance under this contract beyond each task order . The Government's 

obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds 

from which payment for contract purposes can be made. No legal liability on the part of the Government for any 

payment may arise for performance under this contract beyond each task order, until funds are made available to the 

Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in 

writing by the Contracting Officer. 

(End of clause) 

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) 

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in 

full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may 

be accessed electronically at this/these address(es): 

http://farsite hill.af.mil 

(End of clause) 

52.252-4 ALTERATIONS IN CONTRACT (APR 1984) 

Portions of this contract are altered as follows: 

None at this time. 

(End of clause) 

52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (APR 1984) 

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(a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an 

authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the clause. 

(b) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an 

authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation. 

(End of clause) 

252.212-7001 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR 

EXECUTIVE ORDERS APPLICABLE TO DEFENSE ACQUISITIONS OF COMMERCIAL ITEMS (APR 2007) 

(a) The Contractor agrees to comply with the following Federal Acquisition Regulation (FAR) clause which, if 

checked, is included in this contract by reference to implement a provision of law applicable to acquisitions of 

commercial items or components. 

 _X_ 52.203-3, Gratuities (APR 1984) (10 U.S.C. 2207). 

(b) The Contractor agrees to comply with any clause that is checked on the following list of Defense FAR 

Supplement clauses which, if checked, is included in this contract by reference to implement provisions of law or 

Executive orders applicable to acquisitions of commercial items or components. 

 (1) _X_ 252.205-7000, Provision of Information to Cooperative Agreement Holders (DEC 1991) (10 U.S.C. 

2416). 

 (2) _X_ 252.219-7003, Small Business Subcontracting Plan (DoD Contracts) (APR 2007) (15 U.S.C. 637). 

 (3) ___ 252.219-7004, Small Business Subcontracting Plan (Test Program) (APR 2007) (15 U.S.C. 637 note). 

 (4) _X_ 252.225-7001, Buy American Act and Balance of Payments Program (JUN 2005) (41 U.S.C. 10a-10d, 

E.O. 10582). 

 (5) _X_ 252.225-7012, Preference for Certain Domestic Commodities (JAN 2007) (10 U.S.C. 2533a). 

 (6) ___ 252.225-7014, Preference for Domestic Specialty Metals (JUN 2005) (10 U.S.C. 2533a). 

 (7) ___ 252.225-7015, Restriction on Acquisition of Hand or Measuring Tools (JUN 2005) (10 U.S.C. 

2533a). 

 (8) ___ 252.225-7016, Restriction on Acquisition of Ball and Roller Bearings (MAR 2006) (Section 8065 of 

Public Law 107-117 and the same restriction in subsequent DoD appropriations acts). 

 (9) ___ 252.225-7021, Trade Agreements (MAR 2007) (19 U.S.C. 2501-2518 and 19 U.S.C. 3301 note). 

 (10) ___ 252.225-7027, Restriction on Contingent Fees for Foreign Military Sales (APR 2003) (22 U.S.C. 

2779). 

 (11) ___ 252.225-7028, Exclusionary Policies and Practices of Foreign Governments (APR 2003) (22 U.S.C. 

2755). 

 (12)(i) ___ 252.225-7036, Buy American Act--Free Trade Agreements--Balance of Payments Program (MAR 

2007) (41 U.S.C. 10a-10d and 19 U.S.C. 3301 note). 

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 (ii) ___ Alternate I (OCT 2006) of 252.225-7036. 

 (13) ___ 252.225-7038, Restriction on Acquisition of Air Circuit Breakers (JUN 2005) (10 U.S.C. 

2534(a)(3)). 

 (14) _X_ 252.226-7001, Utilization of Indian Organizations, Indian-Owned Economic Enterprises, and Native 

Hawaiian Small Business Concerns (SEP 2004) (Section 8021 of Pub. L. 107-248 and similar sections in 

subsequent DoD appropriations acts). 

 (15) _X_ 252.227-7015, Technical Data--Commercial Items (NOV 1995) (10 U.S.C. 2320). 

 (16) ___ 252.227-7037, Validation of Restrictive Markings on Technical Data (SEP 1999) (10 U.S.C. 2321). 

 (17) _X_ 252.232-7003, Electronic Submission of Payment Requests (MAR 2007) (10 U.S.C. 2227). 

 (18) ___ 252.237-7019, Training for Contractor Personnel Interacting with Detainees (SEP 2006) (Section 1092 of 

Public Law 108-375). 

 (19) _X_ 252.243-7002, Requests for Equitable Adjustment (MAR 1998) (10 U.S.C. 2410). 

 (20)(i) ___ 252.247-7023, Transportation of Supplies by Sea (MAY 2002) (10 U.S.C. 2631). 

 (ii) ___ Alternate I (MAR 2000) of 252.247-7023. 

 (iii) ___ Alternate II (MAR 2000) of 252.247-7023. 

 (iv) ___ Alternate III (MAY 2002) of 252.247-7023. 

 (21) _X_ 252.247-7024, Notification of Transportation of Supplies by Sea (MAR 2000) (10 U.S.C. 2631). 

(c) In addition to the clauses listed in paragraph (e) of the Contract Terms and Conditions Required to Implement 

Statutes or Executive Orders--Commercial Items clause of this contract (FAR 52.212-5), the Contractor shall 

include the terms of the following clauses, if applicable, in subcontracts for commercial items or commercial 

components, awarded at any tier under this contract: 

(1) 252.225-7014, Preference for Domestic Specialty Metals, Alternate I (APR 2003) (10 U.S.C. 2533a). 

(2) 252.237-7019, Training for Contractor Personnel Interacting with Detainees (SEP 2006) (Section 1092 of Public 

Law 108-375). 

(3) 252.247-7023, Transportation of Supplies by Sea (MAY 2002) (10 U.S.C. 2631). 

(4) 252.247-7024, Notification of Transportation of Supplies by Sea (MAR 2000) (10 U.S.C. 2631). 

(End of clause) 

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Section J - List of Documents, Exhibits and Other Attachments 

ATTACHMENTS

Attachment J.1 Contractor’s Proposal 

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Volume I 

Technical and Management Volume 

Table of Contents 

Tab A – Table of Contents..............................................................................................i 

Tab B – Executive Summary...........................................................................................1 

Tab C – Traceability Matrix........................................................................................... .4 

Tab D – Activity Categories.............................................................................................7 

 D.1 Activity Category A – Training..........................................................................7 

 D.2 Activity Category B – Research and Analysis.........................................................8

 D.3 Activity Category C – Specialized Recruiting.........................................................9 

 D.4 Activity Category D – Recruiting and Retention Services...........................................10 

 D.5 Activity Category E – Development, Production, and Management of End Items...............11 

 D.6 Activity Category F – Training Support Development...............................................12 

 D.7 Activity Category G – Content Managed Portal......................................................13 

 D.8 Activity Category H – Databases........................................................................14

Tab E – Recruiting and Retention Scenario Task....................................................................24 

 E.1 Scenario Task Technical and Management Discussion...............................................24 

E.2 Scenario Task Basis of Estimate.........................................................................36 

Tab F – Corporate Capabilities, Suppliers, and Staffing............................................................39 

F.1 Corporate Capabilities.....................................................................................39 

F.2 Suppliers.....................................................................................................44 

F.3 Staffing......................................................................................................45 

Tab G – Small Business Subcontracting Plan........................................................................46 

Tab H – Special Contract Requirements..............................................................................47 

Tab I – Assumptions, Conditions, or Exceptions....................................................................48 

Tab J – Resumes.........................................................................................................49 

Tab K – Glossary.........................................................................................................

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Tab B Executive Summary 

MACROsystems is a premier web development and IT services firm that is certified 

by the Small Business Administration as a Small-Disadvantaged Business and as an 8(a) contractor. 

MACROsystems' 8(a) status allows for directed buys without competing and going through lengthy procurement 

processes. Our 8(a) Schedules include: FAST 2 named STARS #GS-06F-0128Z, GSA Region 6. STARS offers 

federal agencies the opportunity to award tasks up to $3,000,000 as a directed buy. We also have a GSA 70 IT 

Schedule #GS-35F-0036R. 

MACROsystems is a Microsoft Certified Partner with an experienced team of Microsoft Certified Systems 

Engineers and Certified Solution Developers. MACROsystems also offers a seasoned team of Oracle Portal 

specialists for high-level application development and deployment. We provide technology services, web 

development, database development, design, online marketing and IT support to government agencies like the Air 

National Guard, Army Review Board, US Army Training and Doctrine Command (TRADOC), Air National 

Guard Safety, Department of Navy, Microsoft Federal, Federal Occupational Health (HHS), Washington Lottery, 

DC Lottery, Madigan Army Medical Center, Bremerton Naval Hospital, Council for Excellence in Government, 

and many others. 

MACROsystems develops custom IT applications and solutions, including intranets, extranets, websites, web 

portals, mobility applications, training applications (Computer-Based Training (CBT), Videos, Presentations, 

Testing) and databases using the most advanced software available. Current development with our DOD clients 

includes XML Web Services, .NET Framework development, C#, ASP.NET 2.0, and n-tier application 

architectures. We also have developed complex portals Oracle 10g for the Naval Facility at EFA NW, Army and 

Air National Guard). We have the resources, the experience, and the talent to build applications on both the 

Microsoft and Oracle software platforms. 

MACROsystems Has an Approach Unique in the Public Sector. We have developed a number of applications 

that are currently deployed at federal and state agencies that can be re-used and customized with much less effort 

than building an application from scratch. These applications include internet, intranet and portal solutions 

specifically to assist and support Federal or State agencies' day-to-day business needs. The value of re-use of 

common application functions, combined with XML Web Services, allows for easy integration and 

interoperability within the agency, and means more secure, scalable, and higher quality applications. 

MACROsystems employs experts in every aspect of developing applications--from program management, multimedia design, database development, and quality assurance. In addition, many of our employees have worked 

together for a long period of time and the level of professionalism, respect, and communication is unprecedented 

in an industry that constantly changes. All Web Development and IT Consulting projects go through the 

MACROsystems Web Development "process" guaranteeing the quality of the work (on-time, on-strategy, onbudget). 

Our client satisfaction rates are extremely high and we encourage you to call our clients to learn directly the value 

and level of work performance that is delivered consistently on every project. MACROsystems' track record for 

over-delivery on every task remains flawless. In addition, our company has been nominated as "Small Business of 

the Year" by GSA Region 10, and we are currently working with Microsoft to develop advanced .NET 

applications and XML Web Services solutions. 

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 Victory Solutions Inc. is a Service Disabled Veteran Owned Small Business 

Woman Owned Company based in Huntsville, AL.

Victory Solutions, Inc. currently holds a Top Secret Facility Clearance with Top Secret Certified GSA safe and 

storage capacity. Victory currently has 6 Top Secret cleared personnel including, the facility officer and assistant 

facility officer. We also have personnel with multi US and NATO caveat clearances. We can support any Top 

Secret or Secret level contract with the proper need to know access document, a DD 254. 

Our capabilities also include: 

Engineering Support Services & Operations Support Services 

 Space Control 

 CONOPS & MUA RAIDRS 

 NSSO Panel 

 AMRDEC SCTC Requirements Definition 

 USSTRATCOM Command and Control 

 Global Strike MAE: CTM, CTF 

 TTPs for MAE Procedures for HHQ Ops 

 GMD System Engineering & Analysis 

 Architecture Analysis 

 Technology Assessment Analysis 

 BMDS Systems Engineering & Integration 

 Two Tier System Analysis 

 System Engineering Management Plans 

 Model & Simulation, Collaborative Environment Tools 

 System of System & Family of Systems tools 

 STRATCOM Integrated Tool Suites & Tactics 

 C2BMC, CAPS, EADSIM, SkiWeb, DCTS, JWICS, NC2S, Others 

 Network Security and Information Architectures 

 LAN/ WAN, Peer-to-Peer, Server Based Systems 

 Encryption Systems 

 Networking Security and Maintenance 

 Database Services 

 Dynamic Injury Severity Estimation (DISE) 

 Patented product of PERL Research 

 Victory Solutions Software Integration, Validation and Verification (IV&V) 

 Real-Time, Non-Invasive, Early Stage Hemorrhage Detection 

 Encryption Products 

 Asymmetric Encryption Software 

 NIST FIPS 140-2 Certified Product 

 Biometric Encryption 

 E-Vote IV&V 

 Knowledge Management Software 

 Boolean Data Archive: Real-Time Searchable Knowledge Management 

 Training Tools: Mission Assurance Training Tool (MATT) 

 IT Hardware & Software Support Services 

 Quick Response Program IT Services Support Staffing 

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Serco is a wholly-owned subsidiary of Serco Group plc, a $5B global professional 

services firm with corporate headquarters located in the United Kingdom. With 50,000 employees executing more 

than 800 contracts with government and commercial clients in 37 countries, Serco Group is recognized as one of 

the world‘s leading providers of professional services. Serco‘s extensive business portfolio includes contracts 

focused in such areas as facility/operations outsourcing, research, information technology, engineering services, 

logistics, program management, and human resources support. Primary vertical markets include aerospace, 

defense, education, health care, science, law enforcement, and transportation. While this base level capability 

provides the financial backing to undertake almost any project, it also accounts for the development and 

dissemination of best practices across numerous functional and technical disciplines, providing a significant body 

of knowledge and subject matter expertise to Serco Group personnel around the world. 

A significant number of Serco‘s contracts have been in place for more than 25 years and stand as testaments to 

our ability to work with and completely satisfy the service support needs of our clients. More compelling is our 90 

percent retention rate for existing contracts, a demonstrable reflection of our commitment to professional service 

support excellence. 

Within the United States and Canada, Serco employs over 6,000 people who are based in more than 100 branch 

offices and field locations throughout the world. Our recent acquisition of Resource Consultants, 

Inc. (RCI) of Vienna, VA extends our federal portfolio within the United States and adds significantly to our 

Department of Defense and government agency contract base. This acquisition has allowed us to integrate our 

capabilities with those of one of the nation‘s fastest-growing providers of professional services to government and 

commercial clients. With its 25-year history of providing superior management and technical services to its 

clients, RCI has proven a perfect complement to Serco‘s vision, capabilities and corporate outlook. Serco now 

offers a broader range of professional services across North America that includes support to human capital and 

recruiting programs, logistics, engineering services, transportation systems management, information technology, 

program management, and business consulting. Backed by the substantial resources, experience, and expertise of 

Serco Group plc, we offer a breadth and depth of capability that few firms can match. 

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Tab C Traceability Matrix 

Traceability Matrix (Tech & Management Proposal Volume 1) 

Proposal Volume and 

Tab Location

Solicitation 

Source

Requirement 

Instruction

Page # Subfactor Title Solicitation Requirement Description 

Highlight

Volume I L.4 NA Conformance Technical and Management

Volume I Tab A L.4.1 NA Conformance Table of Contents

Volume I Tab B L.4.2 NA 2 Conformance Executive Summary

Volume I Tab C L.4.3 NA 5 Conformance Traceability Matrix

Volume I Tab D L.4.4 SOW C.5 Technical Requirements Functional Tasks

Volume I Tab D.1 L.4.4.1 SOW C.5.1 6 Activity Categories Activity Category A--Training

Volume I Tab D.1 L.4.4.1 SOW C.5.1; 1 6 Activity Categories The contractor shall develop training curriculum 

to include designing and preparing all the courses 

necessary for a particular training objective

Volume I Tab D.1 L.4.4.1 SOW C.5.1; 2 6 Activity Categories The contractor shall develop training materials 

and create the instruction/training support 

materials consistent with training objectives. The 

contractor shall develop materials to include, but 

not limited to training modules, training tools, 

and resource...

Volume I Tab D.1 L.4.4.1 SOW C.5.1; 3 6 Activity Categories The contractor shall deliver training that 

considers and plans the interaction between 

instructors, training methods, ...

Volume I Tab D.1 L.4.4.1 SOW C.5.1; 4 7 Activity Categories The contractor shall ensure training delivery 

methods are consistent with the program, target 

audience, and include ...

Volume I Tab D.1 L.4.4.1 SOW C.5.1; 5 7 Activity Categories The contractor shall develop the instruments 

necessary to evaluate training effectiveness and 

shall propose and calculate training performance 

metrics.

Volume I Tab D.2 L.4.4.2 SOW C.5.2 7 Activity Categories Activity Category B Research and Analysis

Volume I Tab D.2 L.4.4.2 SOW C.5.2; 1 7 Activity Categories The contractor shall perform research and 

analysis to include data collection, data analysis, 

and statistical analysis...

Volume I Tab D.2 L.4.4.2 SOW C.5 2; 2 7 Activity Categories The contractor shall determine preferences and 

attitudes of target groups using a variety of 

surveys ...

Volume I Tab D.2 L.4.4.2 SOW C.5.2; 3 7 Activity Categories The contractor shall use automated methods and 

process as practicable to include b...

Volume I Tab D.2 L.4.4.2 SOW C.5.2.4 7 Activity Categories The contractor shall produce value-added 

analysis results, reported with clear and concise 

explanations, to ensure that training strategies and 

curricula are effective.

Volume I Tab D.3 L.4.4.3 SOW C.5.3 9 Activity Categories Activity Category C Specialized Recruiting

Volume I Tab D.3 L.4.4.3 SOW C.5.3; 1 9 Activity Categories The contractor shall identify and recruit 

candidates for Military Occupational Specialties 

(MOS) requiring professional skills ...

Volume I Tab D.3 L.4.4.3 SOW C.5.3; 2 9 Activity Categories As required, the contractor shall perform 

extensive or targeted searches to identify 

individuals for these positions...

Volume I Tab D.4 L.4.4.4 SOW C.5.4 10 Activity Categories Activity Category D Recruiting and Retention 

Services

Volume I Tab D.4 L.4.4.4 SOW C.5.4; 1 10 Activity Categories The contractor shall provide a full range of 

recruiting and retention services in support of 

current strength maintenance operations Current 

examples of service conducted in support ...

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Proposal Volume and 

Tab Location

Solicitation 

Source

Requirement 

Instruction

Page # Subfactor Title Solicitation Requirement Description 

Highlight

Volume I Tab D.4 L.4.4.4 SOW C.5.4; 2 11 Activity Categories The Offeror should consider this listing a 

sampling of the type of duties/areas of 

consideration and is not all-inclusive of all duties 

that may be needed for this procurement.

Volume I Tab D.5 L.4.4.5 SOW C.5.5 12 Activity Categories Activity Category E Development, Production, 

and Management of End Items

Volume I Tab D.5 L.4.4.5 SOW C.5.5; 1 12 Activity Categories The contractor shall develop effective 

promotional and recognition items for recruiters 

to distribute to individuals from ...

Volume I Tab D.5 L.4.4.5 SOW C.5.5; 2 12 Activity Categories The contractor shall perform all phases of 

promotion item development to include but not 

limited to developing the item concept and design 

through manufacture and management.

Volume I Tab D.6 L.4.4.6 SOW C.5.6 13 Activity Categories Activity Category F Training Support 

Development 

Volume I Tab D.6 L.4.4.6 SOW C.5.6; 1 13 Activity Categories The contractor shall develop visual, graphical, 

interactive, and related software for Recruiting 

and Retention training programs ...

Volume I Tab D.6 L.4.4.6 SOW C.5.6; 2 14 Activity Categories The contractor shall produce manufacture, 

inventory, and distribute training packages that 

incorporate movies, video, ...

Volume I Tab D.7 L.4.4.7 SOW C.5.7 15 Activity Categories Activity Category G Content Managed Portal

Volume I Tab D.7 L.4.4.7 SOW C.5.7; 1 15 Activity Categories The contractor shall implement a web-based 

portal to serve as a central forum for recruiters 

and other interested parties ...

Volume I Tab D.7 L.4.4.7 SOW C.5.7; 2 15 Activity Categories The contractor shall manage, operate, and 

maintain the Recruiting and Retention web-based 

portal ...

Volume I Tab D.7 L.4.4.7 SOW C.5.7; 3 15 Activity Categories The content portal should not be considered as a 

static webpage and as such as a minimum...

Volume I Tab D.8 L.4.4.8 SOW C.5.8 16 Activity Categories Activity Category H: Databases

Volume I Tab D.8 L.4.4.8 SOW C.5.8 1 16 Activity Categories The contractor shall design and implement a 

performance metrics database ...

Volume I Tab D.8 L.4.4.8 SOW C.5.8.2 16 Activity Categories The contractor shall design and implement a 

Document Archives database that ...

Volume I Tab D.8 L.4.4.8 SOW C.5.8 3 16 Activity Categories The contractor shall design and implement a 

Recruiting and Retention Task Proposal Database 

that...

Volume I Tab D.8 L.4.4.8 SOW C.5.8.4 16 Activity Categories The contractor shall design and implement a 

Recruiting and Retention Task Proposal 

Template, ...

Volume I Tab E L.4.5 J-2 29 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task

Volume I Tab E.1 L.4.5.1 J-2 Para 3.2 29 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task 

Technical and Management Discussion

Volume I Tab E.1 L.4.5.1 J-2 Para 3.2 29 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task 

Technical and Management Discussion

Volume I Tab E.1 L.4.5.1 J-2 Para 3.2 29 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task 

Technical and Management Discussion

Volume I Tab E.1 L.4.5.1 J-2 Para 3.2 30 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task 

Technical and Management Discussion

Volume I Tab E.1 L.4.5.1 J-2 Para 3.2 30 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task 

Technical and Management Discussion

Volume I Tab E.2 L.4.5.2 J-2 Para 3.3 37 Recruiting and Retention 

Scenario Task

Recruiting and Retention Scenario Task Basis of 

Estimate

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Proposal Volume and 

Tab Location

Solicitation 

Source

Requirement 

Instruction

Page # Subfactor Title Solicitation Requirement Description 

Highlight

Volume I Tab F.1 L.4.6 NA 38 Corporate Capabilities, 

Suppliers, and Staffing

Corporate Capabilities, Suppliers, and Staffing

Volume I Tab F.1 L.4.6.1 NA 38 Corporate Capabilities, 

Suppliers, and Staffing

Corporate Capabilities

Volume I Tab F.1 L.4.6.1.1 NA Corporate Capabilities The Government will evaluate the offeror‘s 

corporate capabilities to support the R&R 

program, including but not l...

Volume I Tab F.2 L.4.6.2 NA 41 Suppliers The Government will evaluate the offeror‘s 

corporate capabilities to support the R&R 

program, including but not l...

Volume I Tab F.3 L.4.6.3 NA 42 Staffing The Government will evaluate the offeror‘s 

corporate capabilities to support the R&R 

program, including but not l...

Volume I Tab G L.4.7 NA 43 Small Business 

Subcontracting Plan

Small Business Subcontracting Plan

Volume I Tab H L.4.8 NA 44 Conformance Special Contract Requirements

Volume I Tab I L.4.9 NA 45 Conformance Assumptions, Conditions, or Exceptions

Volume I Tab J L.4.10 NA 46 Resumes Resumes

Volume I Tab K L.4.11 NA Conformance Glossary

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Tab D – Activity Categories 

D.1 Activity Category A – Training 

When responding to a task order to design and deliver instructional training, our project management team starts 

by identifying the overall objective of the training course. The team then identifies the training tools the client 

currently uses as well as the current means of delivery. 

We evaluate current training courses and delivery methods to help identify objectives, identify stumbling blocks, 

analyze existing materials, evaluate the effectiveness of current tools and help establish a baseline for use in 

determining the effectiveness and success of the new project. Some criteria used to establish the success of the 

new training course could be, for example, adopting easier to use, or less expensive to maintain, technology; 

reduction of costs; more widespread implementation of the skills/training within the target group; improvements 

in customer service and/or client satisfaction; and other measures. 

The next step is to identify the clients‘ target audience and divide that audience into  ̳individual personas‘ or 

 ̳typical user profiles.‘ This is another responsibility of our project management team. During this process, we 

further identify which personas represent the greatest percentage of the clients‘ target audience and we find people 

to fit those personas for our usability testing. Using individual personas allows us to focus our training in the way 

that most readily meets our clients‘ needs and, at the same time, is most likely to be of benefit to the greatest 

number of the clients‘ audience. 

Once the personas have been identified, we work with the client to convert the clients‘ Statement of Work and the 

Overall Objectives into actual Project Requirements. Based on these requirements and other factors, such as 

emerging and new technologies, we create an initial training course outline or ―wireframe‖ and begin our initial 

usability testing. We then expose our test group to our wire-framed training course and evaluate its effectiveness. 

Based on the feedback we get from this process, we make needed changes to the course design and begin to build 

the final product. 

Our Project Manager, with the content courseware writer, starts to develop the courseware with the various 

delivery methods in mind. This ensures a consistent message throughout all delivery vehicles, but with the 

flexibility needed to allow the strengths of each delivery method to shine through. For example, the onsite, 

instructor-led courses allow for audience participation, live demonstrations, role-playing and other powerful inperson training tools. By developing in this format, we ensure the course taught in the online version is the same 

one being taught in the classroom. 

Based on previous work with the Air National Guard Resource Management and Safety Teams, we produced the 

following and have the in-house resources to expand our services for the Army National Guard: 

 Flash distance learning modules that are SCORM compliant. We approach these assets by recommending 

CBT Best Practices. We provide recommendations and comps on materials and execution. 

 Presentation materials for off-line training for the recruiters. Rather than just providing PowerPoint 

presentations for trainers, our online website will be a resource for presentation materials that are 

interactive with the audience, and then allows audience members to log-in and take tests, which can be 

tracked and provided in real-time reports. 

 Online training videos. Our in-house production company, Caution Zero, produces materials based on 

curriculum and recruiting and retention initiatives. The company can produce online videos from script 

writing to filming to video editing, and deployment on websites. 

 Polling and testing are incorporated on all websites. 

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 Testing based on online learning modules. During and following each CBT, users take at least one graded 

―check on learning.‖ Once the last check/test is complete, the user can print a certificate for his/her 

supervisor to sign. After signing, the supervisor can securely log-in and post the acceptance. Depending 

on needs, results from any portion of the validation process can be supplied digitally or in hard copy for 

reporting/analysis purposes. 

 

MACROsystems on-site instructors currently include: 



Our estimated resources level of effort include the senior program manager, 

 and website and software hosting support, Joe Parker. All online 

assets will be provided in hard copy via DVDs and CDs. We currently work with a production house that all 

travel will be based on Per Diem Rates in the current JFTR. 

D.2 Activity Category B – Research and Analysis 

MACROsystems will provide online applications that capture recruiting and retention statistics in real-time. We 

currently perform these functions for the Air National Guard through that range from 

 Currently, we use the following 

applications to 

 Google Analytics and Web Trends for Site and Marketing Analysis. 



. 

(b) (4)

(b)(4), (b)(6)

(b)(4), (b)(6)

(b)(4), (b)(6) (b)(4), (b)(6) (b) (4) (b) (4)

(b) (4)

(b) (4)

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Development of the Army National Guard Data R&R Intelligence Application would follow our 

Development Process. Our Senior Program Manager, would gather requirements to determine all 

existing data and assets and applications that are available to meet Army Automated Market Intelligence 

Requirements. The development of the application would follow our standard development process. Similar 

to our existing Air National Guard reporting and analysis applications, we would ensure that the Army National 

Guard Bureau would have secure access to launch surveys and marketing analysis without requiring individuals to 

have technological proficiency. 

In addition, MACROsystems would secure our marketing lead professional, , to form the team, 

develop the objectives, strategies and execution of the research, surveys, analysis, reports and marketing 

intelligence that will direct recruiting and retention strategies both online and offline. 

MACROsystems would be able to process the current volume of StayGuard surveys using purchased hardware 

and software for the scanning component, and maintaining staffing for the purposes of marking up the surveys for 

inclusion and running the surveys through the scanner. The survey information would then be presented in an 

online, queryable database for review and correlation. 

Our estimated resources level of effort includes the project manager, 

D.3 Activity Category C – Specialized Recruiting 

To ensure recruiters maintain their product knowledge for specialized recruiting areas, 

(b) (4)

(b)(4), (b)(6) (b) (4) (b) (4) (b)(4), (b)(6)

(b)(4), (b)(6)

(b) (4)

(b) (4)

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 Application preparation, processing and quality control. 

The training would include lesson plans, online ―packaged‖ training (i.e., same training provided in resident 

courses), and live training scheduled through a portal similar to Professional Education Center‘s Learning 

Management System (LMS). Our team, based on surveys conducted with recruiters, would provide training 

feedback to NGB-ASM that could be integrated into applicable Strength Maintenance Training Center Courses at 

the PEC. 

For the Army National Guard, MACROsystems would create a MOS/AOC Marketing Plan with performance 

based metrics based on NGB-ASM End Strength Goals. In the plan, we would identify the following: 

 MOS Manning Document to determine recruiting goals by region that we would incorporate into the 

Online Marketing Engine. We would create a continuous feed that would run the marketing campaign 

targets for specific individuals for specific positions. 

 Tactical Communication Points (online, mail, newsletter, email, etc.) to target compelling messages and 

offers to these specialized low-density MOS/AOC personnel, including follow-up tactics by recruiters for 

at least three separate marketing communications. 

 Tracking to ensure communication has been delivered and received by MOS/AOC candidates and a 

measure of response to increase effectiveness and adjust recruiting efforts. 

 A marked difference in the outreach effort for ―baby-boomer‖ medical professionals verses the effort for 

―Gen X‖ and ―Gen Y‖ doctors and nurses.

 Support materials would be developed (Landing Pages, Recruiting DVDs, Direct Mail, Email Templates) 

to facilitate recruiter follow-up based on offline/online marketing efforts. 

Our estimated resources level of effort includes our account supervisor, 

D.4 Activity Category D – Recruiting and Retention Services 

MACROsystems‘ partnership with Serco gives us the ability to provide a full range of services in support of 

ARNG strength maintenance. Serco‘s support of the Army National Guard‘s Recruiting and Retention efforts is 

unique in the contract services industry. Individually and collectively, our team has been providing recruiting 

services to the ARNG since 1999. Since those early days, Serco has continued to develop its long term ARNG 

partnership, supporting numerous ARNG recruiting and retention programs, many of which are relevant to the 

potential IDIQ task orders under this solicitation. 

Like most military functions, recruiting and retention are hybrid tasks involving both a mission component and a 

support component. Recruiting and retention leaders must not only sell the military, but must also comply with a 

myriad of administrative regulations and policies that dictate how records are to be maintained and activities 

documented. We will provide the ARNG with a contractor who already knows how to maintain the ARNG 

Information Management Systems, properly complete ARNG and NGB forms, produce correctly formatted 

reports and correspondence, operate and maintain a full suite of office automation equipment and the appropriate 

software, and is familiar with ARNG and NGB regulations, policies, and procedures. 

Serco provides the NGB with a proven history of outstanding customer satisfaction, coupled with a wealth of 

recent, relevant experience which encompasses an in-depth knowledge of all ARNG related operations/processes 

necessary to successfully transition, manage and improve recruiting support initiatives. We have a management 

team capable of specifically meeting the requirements of IDIQ task orders and can provide proven capabilities to 

(b)(4), (b)(6)

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execute the expert analysis, planning, coordination and execution functions required to accomplish the critical, 

detailed tasks and sub-tasks of IDIQ task orders. We will meticulously tailor our team by making strategic hires 

that will ensure dedicated full time support in recruiting, hiring, training, retaining and managing a fully manned, 

fully trained, professional work force. 

Our unbiased, accurate, timely and meaningful analysis will provide the NGB with the required information to 

support program changes and influence ARNG recruiting and retention strategic decision making. We can 

demonstrate extensive past performance in quantitative analysis, using data methods such as regression 

techniques, micro-simulation and experimental or quasi-experimental methods. Using graphing software and data 

analysis tools, we can analyze, graph and professionally present complex data with clarity, precision and 

efficiency. 

We are a contractor with proven experience in the day-to-day operations of a large-scale, multiple time-zone 

recruiting and retention support services activity for the NGB. Successful bidders for IDIQ task orders must 

demonstrate an ability to be responsible for managing large numbers of recruiting and recruiting support 

personnel across CONUS and OCONUS, and a proven track record of seamlessly integrating contract operations 

with client activities. 

Potential task orders under this contract require a contractor who understands the ARNG and its 

relationship/operating procedures at National, State and Regional levels. In particular, the contractor must 

understand the ARNG‘s Strength Management Program, including NGB-ASM‘s policies and procedures and their 

connectivity to the State Recruiting and Retention forces. The contractor must thoroughly understand, through 

demonstrated actions, the importance and scope of the IDIQ task order as it relates to recruiting mission 

accomplishment. 

IDIQ task orders under this solicitation entrust the contractor with some of the ARNG‘s most sensitive and 

important recruiting and retention support activities. Our staff includes employees that are thoroughly qualified, 

skillful in the use of government and contractor provided resources, knowledgeable of the ARNG‘s enlistment 

opportunities, and perform in a professional and ethical manner that is above reproach. Their individual and 

collective efforts, as part of the ARNG recruiting team of Recruiter (79T), Contractor, and recruiting prospects 

will have a significant impact on the recruiting, retention, and attrition management success of ARNG units. 

The government requires a contractor that thoroughly understands military recruiting and retention as well as the 

use of information technology, as demonstrated through extensive past performance. This requires a contractor 

with proven quality control experience in managing large-scale, complex operations, identifying and correcting 

problems, and soliciting customer and client feedback, both negative and positive. We feel the teaming of 

MACROsystems and Serco makes us the contractor of choice for IDIQ task orders under this solicitation. 

Our estimated resources level of effort includes our military consultant specialist, 

instructional/curriculum designer, graphic artists and and 

production manager,

D.5 Activity Category E – Development, Production, and Management of End Items 

(b) (4)

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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 MACROsystems 

has also produced training materials via DVDs, PowerPoint presentations, brochures, etc. for NGB Safety teams. 

MACROsystems recruiting, retention, and attrition management marketing team will work with the NGB to 

develop a promotion program for the year. We would request specific dates, budget, quantities, events, etc. in 

order to pre-plan production and distribution. The collaborative promotional plan would be executed on our 

online Collaboration portal using SharePoint Portal Services. Schedules, Quantities, Budget, Comps, and 

Distribution Lists would all be managed on the SharePoint Portal Site. We would work with print and production 

partners who have facilities for manufacturing and distribution of materials. All concepts, artwork, and design 

would be produced by the MACROsystems marketing team. 

Our estimated resources level of effort includes our account supervisor, 

D.6. Activity Category F - Training Support Development 

MACROsystems has developed and created online videos for the DoD DSOC (Defense Safety Oversight 

Committee) for training and the prevention of mishaps among all military maintenance and resource management 

agencies. We scripted, produced, and developed videos to be presented online via Flash, for pocketPCs, iPods, 

and other mobile devices. We have an in-house video company with full production capabilities, including script 

writing, actors, and pre/post production. We also have developed interactive online videos for Air National Guard 

Retention and Recruiting. 

 

MACROsystems has an in-house online gaming company and has produced online games that are currently 

running on goang.com. In addition, we developed on-line games for the Washington State and District of 

Columbia Lotteries. 

MACROsystems approach for development of digital graphics, web-casting, and online video games is similar to 

development of web based applications, with the exception of the specialized team make-up. We hire specific 

online game developers, CBT content developers, and digital graphic professionals who have produced assets for 

our clients over many years. 

When tasked to design and deliver graphical assets, online games, training materials, interactive website landing 

pages, promotional messages, etc., our project management team starts by 

We evaluate any current assets and delivery methods to help identify objectives, identify stumbling blocks, 

analyze existing materials, and evaluate the effectiveness of current tools to help establish a baseline for use in 

determining the effectiveness and success of the new project. Some criteria used to establish the success of the 

online interactive materials can be: ; adoption of 

easier to use, or less expensive to maintain, technology; reduction of costs; enhance current training materials to 

increase attention and entertainment value; improvements in the customer service and/or client satisfaction; and 

other measures. 

The next step is to 

During this process, our project management team further identifies 

(b) (4)

(b)(4), (b)(6) (b) (4)

(b) (4)

(b) (4) (b) (4)

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Our estimated resources level of effort includes our project manager, 

All online assets will be provided in hard copies via DVD‘s and CDs. We currently work with a production house 

that provides materials for trainers. The training website will be developed in ASP.NET 2.0, C#. Interactive 

Games and materials will be developed in Flash. MACROsystems and team have the ability to host the online 

training application in a Tier 3 secure hosting facility. We will provide monthly IT hosting support as well if the 

application is hosted in our facilities.

D.7. Activity Category G - Content Managed Portal 

This option allows the Army National Guard Bureau to inexpensively use a best practice existing recruiting portal 

quickly by customizing an existing application. The back-end and middle tiers are already built in SQL 2005, 

ASP .NET 2.0 Framework, CSS and HTML. 

 This is 

a high-value proposition for the NGB as it provides an 80% solution completed already with 20% level of effort 

to customize. 

Option 2: Off-The-Shelf Portal. MACROsystems has built a number of Portals for the Army including the Army 

Review Board Agency (ARBA); Army Training and Doctrine Command; and among many Microsoft Federal 

internal agencies. Our tool of choice is MSFT SharePoint Portal Server 2007. This application allows for 

(b) (4)

(b)(4), (b)(6)

(b) (4)

(b) (4)

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collaboration, blogging, surveys, document depositories, forums, database management (customized web parts), 

etc. 

Our estimated resources level of effort includes our project manager, 

D.8. Activity Category H: Databases 

. 

Document Conventions 

Requirements shall be color-coded and notated to contextually delineate which requirements are crucial to the 

application under development and which requirements should be discussed as potential cut features or features to 

be bundled into a second version of the application. 

Requirements that are included highlighted in yellow are for future iterations of the project. 

Requirements that are included highlighted in light blue are modifications to the prior iteration of the 

requirements specification that will need to be included in this iteration of the project. 

Intended Audience and Reading Suggestions 

This document is intended for consumption by the Business Development, Marketing, Program Management, 

Development, Quality Assurance, and Deployment teams. 

Project Scope 

The project (afterwards referred to by the abbreviation R&R Tool) is to define and create a database driven web 

application that meets the explicit and implied needs of the National Guard to choose from a limited contractor 

pool based on data entered. 

A secondary aspect of the project will be to allow the National Guard access to a document archive and repository 

on per-project, per-vendor, and general basis. 

The project is broken down into the following main components: 

Website Front End: Vendor View and Admin Panel. 

The Website will be developed in Visual Studio 2008, .Net 3.0, using current best practices for security, 

performance, and data integrity. 

Task Database:

(b) (4)

(b) (4) (b)(4), (b)(6)

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The database schema will need to be inherently scalable to allow for growth of the project to encompass a larger 

audience and user base. 

Document Archive:

The document archive will be hosted in a NTFS file-system and managed via the admin panel. The document 

archive will accept and manage all standard document formats, and will be routinely backed up, secure, and 

extensible. 

Document Relational DB:

The Database will be built to encompass the needs of managing the relationships between documents, 

administrators, vendors, and projects. It will be highly extensible, and built with the understanding that the 

addition of new views and sorting mechanisms for the documents will be built on an ongoing basis. 

Ranking and Performance DB:

The Database will be built with extensibility in mind; with the ability to add, subtract and modify specific data 

elements as categorized; with the potential to add weighting capacity and additional formulaic modifiers to 

support ranking as necessary. 

References 

This document is in reference to the RFP W9133L-08-R-0009, specifically with respect to the Database and 

Template defined on page 117. 

Overall Description 

Product Perspective 

This project will need to be managed strictly to ensure adherence to the critical components and shortened 

timeline. MACROsystems will be able to deliver a quality tool in a short timeframe. 

Product Features 

This product is composed of three separate databases, a document repository, and an online web  ̳Admin Panel‘ to 

manage the Task Order processes, Document Management, and Performance Metrics Management. It is through 

this Admin Panel that the information and data contained in the databases will be displayed and modified. 

The Admin Panel is meant to be a highly extensible web application. By linking the Task Order, Documentation, 

and Performance databases through this application, cross-referenced views are available that allow for a much 

higher degree of accuracy as well as a minimum of rework necessary by the Administrator. 

One of the key features of the web application will be its high level of usability; by maintaining a common 

language across the applications, it allows for easier sorting and rapid development of new views that incorporate 

the various data sets. 

User Classes and Characteristics 

Vendor Pages: 

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Vendors will need a specific, unique location where they are able to review all of that Vendor‘s specific projects, 

data that has already been entered against that project, and the ability to modify projects that are still specified as 

Open. Vendors will also need the ability to upload documents to specific locations. 

Admin Pages: 

The Admin Panel will first require the ability to enter top-level Projects for the Vendor pool to review. 

The second component of the Admin Panel is to review, correlate, and extract vendor data through a variety of 

views, as well as export functionality to the most common formats. Several of these views are critical to the 

success of the project as explicitly stated requirements. 

The third component of the Admin Panel is the ability to administer user accounts. 

The fourth component of the Admin Panel is to serve to manage the document repository, through a series of 

views depending on the higher level views as stated above. 

Operating Environment 

Website Component: 

The Website will be deployed onto a Windows 2003 Server, and will be developed to ensure adherence to DISA 

Standards as well as maintaining complete 508 Compliance. The Website will also be developed with the 

capability for migration to a .mil environment a priority. 

Database Components: 

All three databases will be designed and developed using current best practices, with Microsoft SQL Server 2007 

and deployed into a Windows 2008 Server Environment. 

Document Archive Component: 

Documents will be stored in a conventional RAID –array on a secure dedicated server hosted in a secure facility. 

Documents will be backed up daily to a secondary secure location to ensure data integrity and safety. 

Design and Implementation Constraints 

Constraints are with respect to technologies used and browser version compatibility. 

User Documentation 

Comprehensive documentation and online (in-site) help will need to be generated. 

Assumptions and Dependencies 

None at this time. 

System Features 

Vendor Pages: Task order Choice 

3.1.1 Description and Priority 

All vendors will be able review currently visible and available projects. 

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3.1.2 Stimulus/Response Sequences 

Vendors will need to choose which Task Order they would like to review. These Task Orders will 

either be Open, and still able to be modified, or Closed, at which time they are no longer open for 

modification or submission. 

3.1.3 Functional Requirements 

REQ-1: Vendor Login: username and password 

REQ-2: Vendor View: All currently Open and Closed Task Order(s) assigned to that vendor 

visible 

REQ-3: Vendor View: Select which Task Order they would like to review or modify, based on 

current ability of Task Order to be modified 

Vendor Data Entry 

3.2.1 Description and Priority 

Post log-in and Task Order selection, a vendor will need to add Sub-Tasks to a project, up to n. A 

task, once added, will have multiple fields; fields specified below with the notation (R) are 

required; all other fields are mandatory. 

3.2.2 Stimulus/Response Sequences 

Once a project is selected for modification, the Vendor will have the ability to: Modify Fields of 

previously entered Tasks, Enter a New Task, Save All, Cancel. 

Fields: (S) indicates non changeable by Vendor, (R) indicates required details 

 Task Name (R) 

 Task Description (technical) 

 Task Description ( 

 Task Type dropdown (R) 

 Person 1 through N (R) Hours Needed ® Hourly Cost of Each (tied to person, R) 

 Materials 1 through N (text) Cost of Materials (number tied to lines of Materials) 

 Text Description : Technical Information 

 Text Description: Additional Details 

 Total Cost of Task : formula derived from Materials and Person Costs above 

1. Estimated completion Timeframe from Date of Contract Award (business days) 

a. Task Type Dropdown will be removed and replaced with two dropboxes which will be attached 

to each person. Person Name will be replaced with Labor Category; the second Proposed 

Discipline dropdown will be attached to all Person line items. 

2. Hourly Cost of Each will be split into two components: a) driven from table held in db b) new Discounted 

Hourly Cost of Each, which, if selected, overrides the hourly cost in the table driven amount when 

calculating Person Cost. 

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a. Proposed Disciplines dropdown will have the following set of parameters: 

b. Program, Development, Production, Delivery, Awareness, Travel, Other 

c. Materials will also have a Proposed Disciplines dropdown, populated with the same parameters 

with the exception of Travel. It is necessary to track these against line items. 

3. Additional Space necessary for Travel, requires spaces for: 

4. Purpose, Number of Trips, Origin, Destination, Duration, Date of Travel, and Travelers per Trip. 

5. Additional Space necessary for Materials, requires space (text) 

3.2.3 Functional Requirements 

REQ-1: Display All Currently entered Tasks for specific Task Order 

REQ-2: Ability for vendor to create a new sub-task 

REQ-3: Ability for vendor to modify sub-tasks 

REQ-4: Ability for vendor to save sub-task changes and additions 

REQ-5: Ability for vendor to cancel changes 

REQ-6: Ability for vendor to add new line items to a task for Persons 

REQ-7: Ability for vendor to add new line items to a task for Materials 

REQ-8: Error correction for bad data or no data entered in required fields 

REQ-5: Ability for vendor to submit Task Order when all tasks have been entered 

Admin Panel: Enter Task Orders 

3.3.1 Description and Priority 

Ability for Admin to: 

 Open New Task Orders 

 Attach documentation or artifacts to Task Orders 

 Assign Task Orders to Vendors (all, none, or some) 

3.3.2 Stimulus/Response Sequences 

The Admin will be presented with an option on the main Admin Panel page that allows them an 

intuitive way to open new Task Orders, attach items, and allow vendors to review those Task 

Orders. 

3.3.3 Functional Requirements 

REQ-1: Ability to Create New Task Orders 

REQ-2: Ability to Modify a Currently Open Task Orders 

REQ-3: Ability to upload documentation 

REQ-4: Ability to assign Task Orders to Vendors: None, Some, or All 

REQ-5: Ability to delete Task Orders 

REQ-6: Secondary verification for Task Order deletion 

REQ-7: Ability to move a Task Order between Open and Closed status 

REQ-8: Error correction for bad data or no data entered in required fields 

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Admin Panel: Review Submitted Task ORder By Vendors 

3.4.1 Description and Priority 

Ability for Admin to: 

 Review Task Order Submissions by Vendors 

 Categorize and correlate data through views 

 Compare different buckets 

 Change a Vendor‘s unique Task Order‘s status to Requires More Information 

 Attach notes to specific tasks for that Vendor 

3.4.2 Stimulus/Response Sequences 

 The Admin will be presented with a list of Task Orders and a list of Vendors on the main view page. The 

Admin will be able to review by either category. 

 For the Admin Panel sorted by Vendor, the Admin will be able to review all Task Orders assigned to a 

particular vendor, and select a specific Task Order. 

 For the Admin Panel sorted by Task Order, the Admin will be able to select a specific Task Order. 

 The Task Order main page will display several main view options: 

 View With Cost 

 View Without Cost 

 The Task Order Main Page View will be enabled for each Task Order allowing the user to see a table by 

Vendor that has the following information: 

o Vendor Name 

o Number of Hours Total Task Order 

o Total Materials Cost 

o Total Cost 

o RRET-1 

 Labor Hours by Labor Category: By month OR By Calendar Year 

o RRET-2 

 Travel Costs: by Month OR by Calendar Year: Basic 

o RRET-3 

 Travel Costs: by Month OR by Calendar Year: 4% adjustment for each year into the 

future 

o RRET-4 

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 Labor Cost by Labor Category: by Month OR by Calendar Year: Constant Year Dollars 

o RRET-5 

 Labor Cost by Labor Category: by Month OR by Calendar Year: Then Year Dollars: 4% 

adjustment per year 

o RRET-6 

 Non-Labor Costs for all Materials: By Month OR by Calendar Year: Constant Year 

Dollars 

o RRET-7 

 Non-Labor Costs for all Materials: By Month OR by Calendar Year: Then Year Dollars: 

4% adjustment per year 

o RRET-8 

 Cost of Entire Task Order: by Month OR by Calendar Year: Constant Year Dollars 

o RRET-9 

 Cost of Entire Task Order: by Month OR by Calendar Year: Then Year Dollars: 4% 

adjustment per year 

 An extension of this view will be enabled in the Admin Panel for users to view vendors‘ costs for each 

discipline (as defined by the Task Type dropdown) stacked against each other. 

3.4.3 Functional Requirements 

REQ-1: Admin Panel View: Projects List 

REQ-2: Admin Panel View: Vendors‘ List

REQ-3: Admin Panel View: Project View 

REQ-4: Admin Panel View: Vendor View 

REQ-5: Project View Page: Select Project 

REQ-6: Project View Page: Project Main Page: Table by Vendor 

REQ-7: Project View Page: Project Main Page: Sort by Task Type Breakdown 

Admin Panel: Administer Accounts 

3.5.1 Description and Priority 

Ability for Admin to: 

 Setup new vendors 

 Edit vendor details 

 Reset vendor password information 

3.5.2 Stimulus/Response Sequences 

The admin will have a view available to them on the Vendor specific pages that allows them to 

make the changes as noted above. 

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3.5.3 Functional Requirements 

REQ-1: Ability to navigate to subpage 

REQ-2: Ability to add a new vendor 

REQ-3: Ability to modify details for existing vendors 

REQ-4: Ability to reset password information for vendors 

Vendor Pages: Manage Documentation: Vendor 

3.6.1 Description and Priority 

 Ability for Vendor to: 

o Upload specific, requested documentation 

o Download documents 

o Delete specific documents 

3.6.2 Stimulus/Response Sequences 

Vendors will need to upload requested documents (Company Overview, Main Billing Documents, 

etc.) that are not project specific. 

They will also need the ability to download specific documents that have been made available 

solely to that vendor by the Admin, using the Admin Panel. 

3.6.3 Functional Requirements 

REQ-1: Ability to upload files in standard formats 

REQ-2: Ability to see currently existing uploaded files 

REQ-3: Ability to download specific files 

REQ-4: Ability to upload specific files 

Vendor Pages: Manage Documentation: project 

3.7.1 Description and Priority 

Ability for Vendor to upload defined documentation to each specific Task Order for Admin 

review, as well as download documentation that the Administrator has assigned to that Task Order. 

3.7.2 Stimulus/Response Sequences 

The Vendor will have a view available for them to upload defined documentation. They will need 

the ability to delete existing documentation that they have uploaded, as well as download 

documentation that the Administrator has provided. 

3.7.3 Functional Requirements 

REQ-1: Ability to view previously uploaded documentation 

REQ-2: Ability to upload new documentation to a Task Order 

REQ-3: Ability to delete vendor-submitted documentation from a Task Order 

REQ-4: Ability to download all available documentation for each Task-Order that they have 

been assigned. 

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Admin panel: Manage Documentation: vendor 

3.8.1 Description and Priority 

The Admin Panel will require a component where they are able to sort documentation 

 by Vendor. They will need the ability to download documents that are uploaded by Vendors. 

3.8.2 Stimulus/Response Sequences 

The admin will have a view available to them on the Vendor Pages where they are able to review 

the current set of documentation for that Vendor, download files submitted by the Vendor, or 

upload new files for that Vendor. 

3.8.3 Functional Requirements 

REQ-1: Ability to see and download documentation sorted by Vendor 

REQ-2: Ability to see and download documentation provided by a specific Vendor 

REQ-3: Ability to upload documentation to a specific Vendor 

Admin Panel: manage documentation: Task Order 

3.9.1 Description and Priority 

 The Administrator will need to be able to manage the documentation for a specific Task Order. 

They will need the ability to submit documentation to either one, some, or all Vendors to review. They 

will need to be able to download documentation for a specific Task Order. They will also need to the 

ability to review documentation sorted into different buckets for each Task Order. 

3.9.2 Stimulus/Response Sequences 

The Admin Panel will require a set of views that enable them to manage the Documentation for a 

specific Task Order. They will be able to sort the documentation for each Task Order by Vendor. 

They will be able to select an option to upload documentation and modify the visibility for that 

documentation by Vendor, to a specific Vendor, to All Vendors, to Some Vendors, or to No 

Vendors. 

3.9.3 Functional Requirements 

REQ-1: Control for administrating documents 

REQ-2: Ability for Admins to upload Task-Order documentation. 

REQ-3: Ability for Admins to assign specific documentation to a specific vendor or set of 

vendors 

REQ-4: Ability for admins to sort the documentation by Vendor 

Admin Panel: Performance Analysis component: by Task-Order 

3B.1.1 Description and Priority 

 The Administrator will need the ability to apply specific subjective and objective feedback to 

each Task Order once completed. This information will be cross-referenced against that Task Order as 

well as to that Vendor. The Vendor will not have this information accessible to them. 

3B.1.2 Stimulus/Response Sequences 

Once the Administrator has moved a Task Order into Closed status, that Administrator will have 

the opportunity to rank that Vendor based on specific, pre-defined criteria. The Administrator will 

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then be able attach specific notes and where applicable enter deviations from estimated costs (time, 

cost, materials, travel, and other indirect costs) and submit. 

3B.1.3 Functional Requirements 

REQ-1: View estimated costs attached to specific Task-Order 

REQ-2: Enter deviations from estimated cost for each line item 

REQ-3: Save entered deviations 

REQ-4: review and modify previously entered data 

External Interface Requirements 

User Interfaces 

UI focus on simplicity and ease of interaction; extensible, CSS driven design. 

Graceful degradation for use in government environments and possible .mil conversion. 

No javascript or flash if possible. 

Hardware Interfaces 

Standard webserver environment. 

Software Interfaces 

Win2003 Web Server OR Win2008 Web Server, 

MS SQL 2005 OR MS SQL 2007. Standardized server settings for IIS apply. 

Communications Interfaces 

Standard webserver environment; specify ports for possible .mil migration. 

Other Nonfunctional Requirements 

Performance Requirements 

Performance for the web application will not be an issue given the amount of users. 

Databases will be optimized to ensure quick data transactions and retrieval. 

Security Requirements 

Level 2 password strength required for authentication. 

Standard web server security protocols 

Standard Windows security protocols applied 

Software Quality Attributes 

Application will require full Quality Assurance review on: Functionality, Requirements 

Adherence, Performance, Stress/Load, Security, Usability, and 508 Compliance. 

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Tab E – Recruiting and Retention Scenario Task 

E.1. Recruiting and Retention Scenario Task Discussion 

E.1.1. Program. 

The government is looking for ways to increase the use of the Armed Services Vocational Aptitude Battery 

(ASVAB) as a valuable career planning tool for students. The government feels that the best way to accomplish 

this is through high school guidance counselors. Currently, there is a perception among many guidance counselors 

that the ASVAB is only for ―kids who want to go into the military.‖ Taking the government‘s desires into 

consideration, as well as the needs and interests of the government‘s target market; MACROsystems has crafted a 

state-of-the-art solution that, through the utilization of Internet-based technologies; 1) creates greater awareness 

and improves the perception of ASVAB among high school guidance counselors, students, parents and other 

influencers; 2) increases the number of students taking the test; 3) targets specific groups which are subsets within 

the overall target market (for example Spanish speaking students); 4) provides opportunities for increased and less 

confrontational contact between recruiters and high school guidance counselors and students; 5) trains the 

recruiters to be able to take advantage of the solution; and 6) develops, distributes and tracks leads for future 

recruitment activities. 

In order to promote the increased use of the ASVAB across student populations, a multi-tiered, cross-disciplined 

approach will need to be taken with respect to counselors, recruiters, influencers and students. In other words, 

after defining our message we will deliver the message to the audience in the format they are best able to receive 

it. That means rather than focusing on print, where possible we will deliver our message through images rather 

than text and through digital media, like the internet, rather than print. 

At the heart of our solution is a career choices web portal that we will build for the Army Guard. This career 

portal, called ―LifeExplore‖, will be the most engaging, easy to use, young person friendly career research tool 

available. It will be fast, intuitive, comprehensive and fun. Rather than forcing students to click on multiple links 

and visit multiple websites searching for career information, the LifeExplore career portal will provide a one-stop 

location where we collect relevant career research information for students and then serve up possible career path 

matches based on their aptitudes, interests and, if they have taken the ASVAB, ACT or SAT, their test scores, in a 

easy to read, easy to use format. There will be no bias shown in the career path results that are returned to the 

students based on their strengths and interests. Military and civilian jobs opportunities; their features, benefits, 

training required, and other salient data will be served up together for the student, teacher, or counselor‘s review. 

This will allow for student exposure to a more complete picture of potential career opportunities. We are 

confident that by juxtaposing military careers alongside civilian ones, in a comparison shopping format, military 

careers (and the applicability of skill training realized in uniform to many civilian occupations) will do well. This 

kind of non-biased display of available options has proven successful in other industries and we are confident it 

will work well in this one also. Think if you will, of Progressive Insurance Company‘s strategy of showing their 

competitor‘s rate quotes alongside there own quotes. 

Today, when students begin to research various career path options, they must search numerous sites/sources to 

get needed information. The ability to quickly access complete information is central to making informed 

choices—choices that will affect not only the student, but the parents as well since parents often provide funding 

for higher education. 

Before a career path is chosen a lot of questions need to be answered, for example if a student showed strength in 

math skills, a guidance counselor might suggest a career in engineering. But what type of engineering? What are 

the various engineering disciplines? What does, say, an electrical engineer do? How much schooling does it take? 

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What does the 5, 10 and 15 year employment outlook for that field look like? What area of the country has the 

greatest need for electrical engineers? What is life like in communities that have proportionately higher 

concentrations of electrical engineers? Do schools exist in those communities that offer training programs for 

electrical engineers? If so, how do those school programs compare to other programs nationwide? What are the 

options for paying tuition, etc? 

Answering these questions is important because the choices students make in high school will affect them for the 

rest of their lives. To answer the questions listed in the preceding paragraph the student would have to perform 

multiple searches through numerous websites. It takes a lot of work. Simply stated, the ―LifeExplore‖ career 

portal will simplify this process for the students by collecting the relevant public and private data, ―pre-digesting‖ 

that data for the students through the use of powerful data-mining tools, and based on the students ASVAB 

strengths, it will serve back answers to those ―what are my best options?‖ kind of questions. 

The LifeExplore career site will be designed to serve the career research results back in two formats, one geared 

towards parents, guidance counselors and other influencers, this is the optional view; and another view geared 

towards the students themselves. At the heart the student view of the site will be an icon-driven, intuitive 

interface which will allow the user to quickly navigate through the universe of career opportunities to specific 

jobs based on specific search criteria. Rather than delivering job data to the students in the traditional text-based 

format, or worse yet, forcing them to painstakingly search through existing data repositories for this information; 

we will show them pictures of what performing that job is like. We will index the key features, benefits, skills and 

training required to perform the majority of the careers contained in the US Dept of Labor database, the Army 

National Guard database and other relevant sources. We will also index those careers based on the level of 

education/training required (vocational school, 2-year degree, advanced degree, etc.) travel percentages, 

Indoor/Outdoor work, Mechanical, Engineering, Health Care, Transportation, etc. Once they have been so 

indexed, we will create custom images to identify those key elements. Those icons will be displayed across the 

job search portion of the portal. The student can click on one or more images and only the jobs that meet those 

criteria will be presented to them for review. This new graphical search tool will allow students to more easily 

research and identify which jobs contain the features and benefits they are most interested in. For example, the 

image of a hard hat could represent jobs that involve the design, construction or certification of commercial 

structures as a part of their responsibilities, i.e. commercial architect, crane operator or electrical inspector. An 

airplane could represent jobs which feature some degree of air travel, flight attendant, pilot, etc., and a 

mortarboard could represent jobs requiring a 4-year degree. These categories, once selected, will be the search 

constraints placed on the returns. Therefore, if the student clicked on all three images, hardhat, airplane and 

mortar board only jobs meeting all three requirements, such as oil field technician or international construction 

project manager would be returned. 

Each time a constraint is selected, a dynamic number will show the amount of jobs currently listed that reflect 

those choices. At any time, the user is able to select GO and review search results. Once the user has selected 

GO, the screen will then display a range line with amplitude. The range will be from 'Lowest Amount of 

Education/Experience Required' to 'Highest Amount' from left to right within the specific constraints already 

placed. The amplitude marker will show the amount of positions currently open as reflected in the Department of 

Labor data. The user will then be able to review a horizontal scrolling list of all jobs listed in the Occupational 

Outlook Handbook. The main component of the necessary work involved will be the importing of the career 

info from the existing sources, normalization and the normalization of that data. Next, a taxonomy that 

incorporates all of the disparate elements of these careers will be designed and developed, and jobs will have 

these elements, or 'tags', associated with them. It is through this taxonomy that we will be able to display this 

level of clear and relevant search returns. By enabling job searches through this easy and intuitive interface, we 

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will drive traffic, increase the brand recognition of the ASFAB and the Army Guard, and enable guidance 

counselors to more easily serve their target populations. 

The portal will be designed to match the needs of varying demographics, including several intensive functionality 

sets, site areas dedicated to specific populations, and data correlation enhancements that will enable students and 

their proxies to make more informed decisions based on their test scores, aptitudes and interests with respect to 

external factors such as location, business demand for specific career paths, salary expectations, and college 

requirements, while also exposing them to Army Guard opportunities. 

This website will also include fun, branded games that will drive site visits and increase the brand. These games 

will be developed with an eye towards tying in some of the jobs a student could perform as member of the Army 

Guard. 

Next, an extensive electronic marketing campaign will be developed in conjunction with the training materials 

that focuses on specific opportunities outside of the military to drive public awareness of the ASVAB as a tool for 

all users, not only those that are considering a military career. 

The LifeExplore website will ensure that users are able to quickly navigate and find the information and actions 

that are most relevant to them. Counselors and Recruiters will have separate website locations that provide 

tailored resources, help and information. We will include extensive development of web services that add value to 

the users; by maintaining a collated reference database of jobs, salary ranges, locations, and college requirements, 

users can be presented with immediate feedback on potential opportunities inside and outside the Army Guard. 

A Predictive Modeling Tool is another feature of the portal. Using it we can suggest to students career paths they 

might not otherwise have considered, based on the results of our analysis of which career paths past students with 

similar ASVAB scores feel 5, 10 and 20 years out about their career choices. By correlating data offered by 

junior and mid-grade officers and NCOs regarding their careers and comparing that to their original ASVAB data, 

accuracy and relevance of targeting specific careers against ASVAB data and scores can be assessed. This will 

allow for a highly robust system that can accurately target career options with a high degree of success for 

ASVAB test takers. This type of bayesian weighting system with historical reinforcement has been proven 

successfully in several other ventures, most notably eHarmony, Rhapsody Music, and XboX Live. The website 

will also contain specific sections for Guidance Counselors and Parents, as well as sections with key 

informational components localized into other languages, as applicable. 

We will input the data from past AVFAB scores, including specific data on the students and we will create online 

surveys to query them about their career choices; we will also conduct regional in-person focus group sessions to 

collect data of this type as well. By utilizing the knowledge and experiences of past AVFAB scores and the 

choices those students made, we can provide real useful info to current students based on their AVFAB scores. 

Recruiter training materials will incorporate audio podcasts, online video training sessions, online training 

seminars, printed information, and other ancillary training items. These materials will be delivered to a recruiter 

online, on a computer thumb drive, and on CD/DVD. Finally, an outreach and assistance program will be 

developed to increase awareness and remove negative perceptions held by guidance counselors as they integrate 

and administer the ASVAB test and associated program in their schools. The outreach program will center around 

the LifeExplore career Portal. Recruiters will be trained in the best way to communicate to the guidance 

counselors information about the new career portal and how they and their students make best use of it. 

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The training, administration, and student materials currently available will be reviewed by external focus groups 

to determine the level of efficacy and applicability each has in those target markets. Extensive training materials 

have already been developed, and in order to preserve this prior work, a thorough review as to their applicability 

within each of the target demographics will be performed. Focus groups will be conducted on target populations: 

guidance counselors or others in their educational communities with the ability to propose, implement, or work 

with this program. These materials will be ranked and data will be gathered on the materials' ability to work 

within specific target populations. By allowing for differences in value-perceived of these training materials 

within specific sections of the target demographic, we will be able to maximize the actual effect by delivering 

only those materials applicable to each. 

New training materials will be developed on multiple fronts. The first level of this approach is to target specific 

audiences, by maintaining a culturally relevant approach to the materials. One example would be translating 

certain components of the materials for ease of use. Another example would be targeting specific groups, such as 

Future Business Leaders of America, Future Farmers of America, or other commonly identified educational 

partners, and form potential partnerships by combining educational or institutional goals with the goals of this 

project. The second updated approach is with respect to technical delivery systems: podcasts, web-based video 

training, searchable online indexes, and new training materials with respect to all deliverables outlined in this 

proposal. By using these elements as part of the training and marketing outreach, more content is able to be 

delivered to more potential users and advocates. Recruiter ASVAB training materials will be developed and 

stored on a USB drive, which will enable recruiters to carry all of their training materials with them, transfer them 

electronically, and quickly transfer them to other computers as necessary. They will also be supplied with these 

training materials on a compact disc or DVD to hand out to parents and guidance counselors, thereby eliminating 

the majority of the printing costs. 

The marketing approach will be spread across three disparate groups: guidance counselors, students, and parents 

or other key influencers. It will convey to the counselors that the training and tools to present the test to the actual 

takers are available, of high quality, and free. Marketing to the guidance counselor will focus on the 

improvements made to training, ease of use of the test, ease of management of the test from the guidance 

counselor's perspective, the value to a test taker, parent, and guidance counselor of an individual taking the test. 

A convincing online presence will be maintained through direct buy advertising on the websites used most 

commonly by the target populations and developing pages on social networking sites. By developing and 

maintaining a strategic presence on the top two social networking sites, MySpace and FaceBook, key 

informational bulletins can be sent, increased internet presence of the brand and increase awareness of the 

ASVAB, the online portal, and the opportunities available will be achieved. The MySpace and Facebook pages 

will both contain a directory of recruiters, downloadable content, and the ability for users to connect with 

recruiters through messaging and email. Also incorporated will be a set of online browser based flash games 

based on specific careers, such as electrician, mechanic, food-service, software development, and transportation. 

The use of flash web games branded and targeted directly to the key demographic will drive page views and keep 

users on the site longer. 

Another feature of the solution is of a  ̳Career Center Kiosk‘ to be located within guidance counselor offices. 

These Kiosks would be branded, touchscreen computer kiosks that are equipped with information and tools to 

give students more information to use when making future career choices. These kiosks currently exist in the 

majority of guidance counselor offices, but are frequently old and out of date. By upgrading these systems with 

this branded alternative, awareness will be increased, a direct functional reason for recruiters to visit schools 

regularly to update the information and software on the kiosk will be created, and great value will be delivered to 

the target populations and guidance counselors, thereby alleviating current negative associations. By ensuring that 

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the kiosks are non-biased towards military careers outside of graphics and other materials, the link between the 

ASVAB being a tool for all students to use in career planning will also be displayed. 

The outreach and assistance program will work directly with education boards at the state and district level, with 

superintendents, principals, teachers and guidance counselors who have the authority and/or responsibility to 

administer the ASVAB, or help students understand the results. 

To evaluate the effectiveness of our solution we will use increase/decrease in the level of participation of high 

schools that administer the test, number of students taking the test each year and traffic to the LifeExplore website 

to measure the success of the effort on month over month, year over year basis. 

The common theme of this six-part program is a migration to an electronic format of the tools and processes 

surrounding the ASVAB to maintain relevance in the online space. This migration is an adaptation to the new 

ways guidance counselors, recruiters, students, and their influencers obtain and consume information. We 

provide them with the information and resources while at the same time, making the information and materials 

surrounding the test more cross-culturally relevant, and increasing the actual value of taking the test, by enabling 

the test takers to more proactively make decisions about their future. 

E.1.1.2. ASVAB Points of Interest. 

 Surveys show (http://www.allbusiness.com/operations/3485676-1.html)--

o 62% of students participating in the ASVAB Career Exploration Program (CEP) reported the 

ASVAB helped them connect their skills and interests with appropriate career choices. 

o 63% of students participating say the ASVAB helped them identify potential careers not 

previously considered. 

o 76% of students who participated in the ASVAB CEP did so because of their interest in making 

appropriate post-high school career and educational plans 

(http://www.asvabprogram.com/index.cfm?fuseaction=overview.main).

o The ASVAB CEP can help students identify their interests, clarify what is important to them, and 

better understand their skills and abilities. 

o Helps students answer questions such as ―how well does this career match my current interests, 

values, and skills?‖ and ―will this career lead to a lifestyle I want?‖

o The ASVAB CEP offers many tools that educators and counselors can use to help students make 

important decisions about their future. 

 The ASVAB is given at no cost to students. 

 The ASVAB is the most widely used multiple aptitude battery test in the US. 

 Assists students in dealing with test anxiety/prepares them for other standardized tests. 

 Test results are a good gauge of SAT/ACT scores; identifies areas students should sustain or improve. 

 Helps students improve test taking skills. 

 Concentrates on student interests and skills and does not evaluate schools or teachers. 

 Assesses verbal, math, science and technical skills. 

 Bolsters student confidence and encourages them to explore new opportunities. 

 Identifies and hones talents. 

 Helps students learn more about themselves and the world of work. 

 Enables students to evaluate their skills, estimate future performance in academic and vocational 

endeavors, and identify potentially satisfying careers. 

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E.1.2. Development. Based on previous work with the Air National Guard Resource Management and Safety 

Teams, we produced the following and have the in-house resources to expand our services for the Army: 

 Flash distance learning modules that are SCORM compliant. We approach these assets by recommending 

the CBT Best Practices. We would provide recommendations and comps on materials and execution. 

 Presentation materials for off-line training for the recruiters. Rather than just providing PowerPoint 

presentations for trainers, our online website will be a resource for presentation materials that are 

interactive with the audience, and then allows the audience members to log-in and take tests, which can 

be tracked and provided in real-time reports. 

 Online training videos. Our in-house production company, Caution Zero, would produce materials based 

on curriculum and recruiting and retention initiatives. The company can produce online videos from 

script writing, filming, video editing, and deployment on websites. 

 Polling and testing will be incorporated on all websites. 

 Testing based on online learning modules. Following each CBT, a test would be presented to the user. 

Once the test is complete, the user will be able to print out a certificate to be signed by their supervisor. 

Once the signature is provided, the supervisor would be able to securely log-in and post the acceptance. 

This would be tracked for reporting purposes. 

Upon receipt of task order, MACROsystems will conduct consultation with the government either on-site, via 

telephone conference call, or video teleconference (VTC). During this initial consultation, MACROsystems and 

client will discuss the training development processes, instructional and design specifications, timelines, and 

additional issues deemed necessary. 

MACROsystems shall develop learning content courseware that is compliant with standards and principles of 

Sharable Courseware Object Reference Model (SCORM) and Section 508. We will design the courseware to 

include student interactivity (level 2/medium and/or above interactivity) to provide effective transfer of 

knowledge. Courseware is student-centered, providing performance or performance-based practical 

exercises/checks on learning throughout the learning experience. Practical exercises/checks on learning will 

address the critical elements of performance, provide immediate exercise feedback to students, and enforce 

student remedial training. The courseware provides a performance or performance-based student evaluation/end 

of lesson test which establishes mastery of the learning objective. Each evaluation/end of lesson test will have a 

minimum of ten test questions. 

MACROsystems shall develop the storyboards to support the development of the web-based lesson at level 

2/medium interactivity for learning. The storyboards will consist of, but not be limited to, the text and graphics. 

The use of video and audio may be used based on the design for each lesson. The storyboard is a job aid for 

MACROsystems to plan the design and development of the web-based lesson. 

As part of our plan, we will develop an ARNG web portal, either as a link of the current Virtual Armory 

(http://www.virtualarmory.com) site or a separate portal, specifically focused as a career exploration or ―future is 

now‖ tool for students, parents, school officials, and community influencers. We will design the portal to place 

emphasis on attracting the prime recruiting market (18-24 years old). The prime recruiting market goes beyond 

high school because, currently, about one in four college freshmen drop out before their sophomore year. Other 

studies show that ―over 30% of college students leave after the first year and almost 50% never graduate, 

according to the Department of Education‖ http://www.youngmoney.com/blog/?p=25. Additional research shows 

that, in the Chicago Public Schools ―80% of freshmen plan on attending college, only 6.5 percent of students‖ 

starting college ―will be able to attain that degree by their mid-20‘s‖ 

http://www.news.harvard.edu/gazette/2006/05.04/13-dropout.html. 

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We recognize that high school and college students are looking for both near- and long-term benefits. As a result, 

the public portion of the site would allow the entering of scores from multiple standardized tests (e.g., SAT/ACT, 

AFQT, ASVAB composite scores) and provide side-by-side career option evaluations, giving students and 

influencers reason to return to the site as status, scores, interests, and other areas change. Our web portal, using 

custom designed algorithms, will quickly collect and sort data and provide, in a matter of seconds, results 

including, but not limited to--

 Specific, actionable information on career and education opportunities. 

 Fast growing industries. 

 ―Green‖ industries.

 Best places to live. 

 Decision making and college application process. 

 How to select a college. 

 Jobs predicted to be in high demand (local area and nationwide). 

 College expenses worksheet. 

 Recommended courses to take in high school. 

 Value of a college education. 

 Starting salaries for new college graduates. 

 Average salaries by occupation. 

 Guide for parents. 

 Guide for educators. 

 Side-by-side comparison of options including, but not limited to—

o Comparative analysis to assist students in choosing career paths most likely to result in long-term 

satisfaction. 

o Determining best career choice without regard to civilian market or armed services. 

o College information based on career interests with academic requirements. 

o Tuition costs by college. 

o Tuition assistance opportunities available through ARNG enlistment. 

 Delayed training program 

 Split option enlistment 

 Enlistment bonuses 

 College credit for non-traditional education 

 DANTES 

 Army/American Council on Education Registry Transcript 

 Army National Guard Education Support Center 

 Servicemembers Opportunity Colleges 

 Montgomery GI Bill – Selected Reserve 

 Montgomery GI Bill ―Kicker‖

 Army National Guard Federal Tuition Assistance Program 

 State Tuition Assistance 

 Student Loan Repayment Program 

 National Guard Income 

 Automatic Pay Increases 

 Stripes for Buddies Program 

 

Our data collection will save students, parents, and influencers time, energy, and effort, making them better able 

to conduct research and make good career and education choices. The online portal application will display 

multiple items to include the cost of obtaining a degree at the top 5 colleges, universities, or technical institutes in 

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the local area and nationwide. To ensure accuracy, we will collect data on a quarterly basis from schools and 

various primary tuition funding organizations to provide a true picture of the cost of education. 

The private site will be for recruiter use/training. Both the public and private portals would include a FAQ 

section (to include an area for submitting ―bright ideas‖ or ―lessons learned‖ on the private portal). Additionally, 

we would create and implement a full service call center and chat-line to answer recruiter, student, and influencer 

questions. 

E.1.2.1. Training modules. We will deliver all training packages, material, and interactive lessons via the private 

portal and personal email. Training modules will include instruction, pre- and post-tests on areas including, but 

not limited to—

 Defining the ASVAB. 

 Components of the ASVAB. 

 Conversion of ASVAB scores to predicted ACT/SAT scores. 

 Promoting the ASVAB. 

 Breaking down barriers. 

 Increasing participation of schools and students. 

 Engendering student commitment to test. 

 Available resources (from local MEPS through TAG). 

 Marketing the ASVAB to parents, school officials, and community leaders. 

 Educating recruiters on legislation (No Child Left Behind Act, Solomon Amendment, Hutchinson 

Amendment, and the Student Right to Know Act) and how the legislation affects testing. 

o Educate on the legislation, surrounding background, and potential government funding 

degradation to the educational institution, policy and guidelines, and ARNG implementation 

strategy. 

 Recruiter pre- and post-ASVAB responsibilities. 

 Conducting ASVAB interpretations (individual and group). 

 ASVAB CEP. 

E.1.3. Production. Storyboards support or replace the production of a script. The storyboards may be developed 

on the actual lesson template or page and not require separate storyboards. The storyboard is the tool used to plan 

the lesson production and obtain government approval of the lesson content for production. Storyboards can be 

developed in a Word document, database, or in a special purpose storyboarding tool. Storyboards shall include 

text, graphics, video, and/or audio that accompany the text and narration for each lesson. If video or audio is 

planned for the lessons, the script shall be included with the storyboard. Each lesson shall include the following 

in the design—lesson introduction, learning objectives, practical exercises, checks on learning (with remedial 

training), summary, and end-of-lesson test. 

E.1.4. Delivery. MACROsystems will conduct quality control of the web-based training and deliver to the 

government for review/approval and recommendations for revision. The first draft version of web-based lessons 

shall include all text, graphics, video, and/or audio approved by the government in the designed storyboards. The 

lesson revisions shall include all required previous edits and changes from the previous version. If changes are 

not required, the lesson is ready for live testing. MACROsystems shall establish timelines for the 

review/approval process by the government. MACROsystems shall work with the government POC to conduct 

test trials prior to final delivery. 

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MACROsystems shall establish a File Transfer Protocol (FTP) site to assist in the review/approval of web-based 

training. All lessons will be available on the FTP site for the review/edit/approval process. The lessons will be 

delivered following testing, debugging, and proofing. MACROsystems shall deliver the final/approved lessons in 

hard copy format (via FedEx, UPS, etc) and all source files relevant to and used to build each lesson on a CDROM. 

E.1.5. Awareness. We will develop, and provide, mechanisms to increase awareness of the ASVAB. This may 

include, but is not limited to—

 Advertising (market driven e.g., high Hispanic population)—

 Photographic. 

 Print. 

 Web. 

 Multi-media. 

 Educator information packets. 

 ASVAB counselor manual 

 Introduce them to the Career Exploration Program 

 Career Planning Tools 

 Career Exploration Websites (www.asvabprogram.com and 

www.careersinthemilitary.com) 

 Administering the ASVAB 

 Test release options 

 Career Exploration Scores 

 Individual ASVAB tests/scores 

 Military composite score 

 Introduce the RIASEC hexagon as a tool to assist in career choices 

 Various marketing and promotional items. 

 ASVAB parent RPIs with tag line ―see your local guidance counselor for more details.‖ This 

approach would assist recruiters in gaining influence with guidance counselors to schedule the 

ASVAB in their schools. 

The awareness campaign will focus on individuals including, but not limited to—

 Dignitaries 

o Clearly articulate the benefits of the test and Guard/ROTC officer/enlisted corps 

o Can help ARNG officer and enlisted accession missions and ROTC/USAMA. 

o ROTC scholarships/USAMA appointments/SMP/Green to Gold 

o Create college referral program similar to ROTC referrals. 

 State Boards of Education 

 College Presidents 

 Director of Education Specialists 

 Academic Dean/Provost 

o Decrease reportable drop out rate. 

 Superintendents 

o Increase reportable college rate. 

 Parent teacher organizations 

 Local fraternal organizations 

 COI/VIP 

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E.1.5.1 Sample Screen Shots 

(b) (4) (b) (4)

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(b) (4)

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E.1.6 Travel. Travel costs are included in Volume III. 

E.1.7. Other Direct. Estimated other direct costs are included in Volume III. 

(b) (4)

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E.2 Scenario Task Basis of Estimate 

For the purpose of this proposal, WBS elements are as follows: 

 0 – Program 

 1 – Development 

 2 – Production 

 3 – Delivery 

 4 – Awareness 

 5 – Travel 

 6 – Other Direct 

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,6 ASVAB Careers Portal

Development, 

Production, 

Other Direct 

Costs Full Macro Team

August 1, 

2008 thru 

June 1, 

2009 2 Servers/Software

Key Online Developed Features

Games

4-Web 

Programmers 3860

Data Mining 1-Project Manager 1920

Lead Forms

1-Content 

Manager 1920

DVD/CD

1-Account 

Supervisor 1920

1-Military 

Consultant 1920

2-Web Designers 3860

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

Sub Portal Sites

1 web server + 

Software

1,2,6

Collated Reference 

Database 

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

4-Web 

Programmers 3,860

1-Project Manager 1,960

1-Content 

Manager 1,960

1-Account 

Supervisor 1,960

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1-Military 

Consultant 1,960

2-Web Designers 3,940

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,6

MySpace/FaceBook 

Website Pages

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008-

February 

1, 2009

1 web server + 

Software

1-Web 

Programmers 500

1-Project Manager 960

1-Content 

Manager 1,920

1-Account 

Supervisor 500

1-Military 

Consultant 400

2-Web Designers 1,920

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,6 20 x Flash Games

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008-

February 

1, 2009 1 web server

1-Web 

Programmer 960

1-Program 

Manager 960

2-Web Designers 1,920

1-Account 

Supervisor 960

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,6

Image Driven Careers 

Database & Website 

(Component of PortalJobs Database)

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008-

February 

1, 2009 1 web server

4-Web 

Programmers 3840

1-Program 

Manager 960

1-Content 

Manager 960

1-Account 

Supervisor 960

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1-Military 

Consultant 960

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,6

Predictive Job Placement 

Tool 

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008 thru 

February 

1, 2009 1 web server

2-Web 

Programmer 1920

1-Program 

Manager 960

1-Content 

Manager 960

1-Account 

Supervisor 500

1-Military 

Consultant 500

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,3,6 USB Drives

Development, 

Production, 

Other Direct 

Costs

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008 thru 

February 

1, 2009

20,000 USB Drives, 

1 Video, multiple 

flash presentations

Hardware

1-Web 

Programmer 960

Digital 

Marketing 

Materials

1-Program 

Manager 960

P.O.P.

1-Content 

Manager 960

1-Account 

Supervisor 960

1-Military 

Consultant 960

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,3,6 Career Center Kisosk

Career CenterTabletPC 

Kiosk. Top 

5000 Tier 

Recruiting 

High Schools

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 

2008-

August 1, 

2009 5,000 TabletPC

1-Web 

Programmer 960

1-Program 

Manager 960

1-Content 

Manager 960

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1-Account 

Supervisor 960

1-Military 

Consultant 960

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,3,6 Training Recruiters

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal

August 1, 2008-July 31, 

2009 1 web server

4-Web 

Programmers 3840

1-Program 

Manager 960

1-Content 

Manager 960

1-Account 

Supervisor 960

1-Military 

Consultant 960

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

1,2,3,6 Online Marketing

Online Media 

Buy and 

Creative

The full 

MACROsystems 

Team and partners 

will be required to 

develop and build 

the Army National 

Guard Portal.

August 1, 2008-July 31, 

2009 1 Media Server

1-Web 

Programmers 1920

1-Program 

Manager 1920

1-Content 

Manager 1920

1-Account 

Supervisor 1920

Media Buy

Sub 

Total

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

6 Shipping

USB, POP, 

Kiosk, 

Training 

Materials Team August 1, 2008-July 31, 2009

WBS 

Element Item Description Staffing Details Timeline Est. Hours Hardware

5 Travel

25 Weeks of 

Travel x 3 

Personnel Team August 1, 2008-July 31, 2009

Tab F – Corporate Capabilities, Suppliers, and Staffing 

 

Tab F.1 – Corporate Capabilities 

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MACROsystems and its partners have a wealth of senior corporate management, subject matter, technical, and 

professional experts. We retain an excellent track record of providing professional management and support 

services for our clients. Embedded within our approach are attributes of structure, academia, consultation, 

expertise and training. Our experienced commercial, military and risk management professionals, with 

backgrounds and cultures honed through many years of academic, on-the-job, management and leadership 

experience, provide the climate needed to produce lasting, relevant, adaptable, and sustainable results. To that 

end, our approach is premised upon current practices, analytics, leadership, management, and teamwork.

Corporate Stability 

MACROsystems, Inc has been in the software development services business for 14 years. We entered the 

SBASmall Minority Owned business (8a) in 2001. We have been providing city, state, and federal sector agencies 

with custom software development, IT consulting, professional services, online training and online marketing 

services. MACROsystems is a self funded and profitable C corporation. Due to our positioning, stability in the 

federal sector, case studies and customer satisfaction, we have been able to land a number of contracts that 

awarded contracts to only small businesses that are stable. They included a GSA 70 IT Schedule; the 8aSTARS 

GWAC, Small Business IDIQ, Washington State GA schedule, among others. 

 

MACROsystems depends on top notch IT professionals who are leaders in their field. We are located in the 

United States‘ top market for experienced IT professionals. Many of our employees are prior Microsoft 

developers and program managers. We are located in a growing IT hub of Seattle called Fremont that attracts IT 

professionals-GoogleGetty Images, Adobe, etc. We continue to work on our financial growth plan so that we can 

maintain consistent and profitable growth for the long-term. We are currently developing a customized ESOP 

initiative so that MACROsystems is an employee owned entity, giving ownership value to all employees for longterm stability and growth. 

Management Processes 

Upon contract award, we will submit SF85P or SF86, as applicable, to the Office of Personnel Management 

(OPM) through designated channels to meet Automated Information System Security directives and other security 

clearance requirements. Some of our employees possess current secret or higher clearances or have undergone a 

National Agency Check with Local Agency and Credit Check (NACLC) within the last 5 years. 

MACROsystems understands the requirement to manage and account for Government-furnished property (GFP), 

equipment and information related to this contract. We have a system in place that fully meets the rigid property 

accounting requirements established in AR 735-5. Property control will be IAW part 45 of the Federal 

Acquisition Regulations (FAR) and its supplements, as determined by the property clause of the appropriate 

contract. 

MACROsystems understands that it is directly responsible and accountable for all Government Property in 

accordance with the provisions of the contract. Liability for loss, damage, or excessive use of property in a given 

instance will necessarily depend upon all the circumstances surrounding the particular case and must be 

considered and determined in accordance with the provisions of the contract. Therefore, it is necessary to establish 

and maintain a system to control, protect, preserve and maintain all Government Property. 

For this contract, all pertinent information and documentation needed for the complete and accurate management 

of Government Property is kept by the Corporate Property Administrator. For management purposes, a computer 

database is established to track Government Property from acquisition through disposition. The database is 

(b) (4)

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protected by password and access is limited to corporate personnel responsible for the management of 

Government Property. 

The Project Manager has overall responsibilities to ensure complete compliance with all pertinent Government 

and Contractor property regulations, policies, and procedures. 

The Corporate Property Administrator (CPA) has the overall responsibility to establish and maintain a program 

for the use, protection and preservation of Government and Corporate property in accordance with the Federal 

Acquisition Regulation (FAR) and comply with MACROsystems‘ Policies and Procedures. The CPA establishes 

and maintains a property system for the various life cycle activities such as acquisition, receiving, identification, 

records management, storage, movement, physical inventories, utilization, consumption, disposition and contract 

close-out. 

A major reason behind MACROsystems‘ success at managing and accounting for Government property is our 

institution of regular inventories. The Federal Acquisition Regulation specifies an annual inventory of property. 

We have determined that annual inventories are sufficient to ensure the appropriate emphasis on government 

property management and accountability. 

We understand that the government may choose to modify, update, substitute, move and/or replace any 

government furnished equipment during the term of this contract. Our PM provides a copy of all executed hand 

receipts to the government POC. We will return all GFP to the government upon expiration of the contract in the 

same condition as received except for fair wear and tear. We acknowledge our liability to reimburse the 

government for loss or damage to GFP other than fair wear and tear. 

Personnel 

Our experience clearly demonstrates the ability to quickly evaluate potential employees. We do not ―pull 

punches‖ in explaining duties and expectations of specified positions. We feel it is critical to complete a thorough 

screening to ensure potential employees have a clear picture of what the job entails. If, at that point, the potential 

employee demonstrates the commitment and enthusiasm necessary, we move that person forward in the hiring 

process. 

Our thorough interview process, which involves all management levels, enables us to ensure we have the right 

―fit‖ for the position and contract. Our experience reinforces the value of scrupulously maintaining a full hiring 

pipeline of potential employees. We have a continuous search, screening, and follow-up process in place to 

ensure we have the right employees in the right positions. 

Recruiting and Hiring. Concurrent with development of the technical proposal, MACROsystems began the 

recruiting and hiring actions for all necessary personnel. We maintain an extensive database of pre-qualified 

resumes for review when positions open. We recognize that hiring the most qualified group of applicants is 

critical to initial and long-term project success. 

Screening. This is a crucial step in hiring qualified people. Many applicants may indicate their interest in the 

position but lack the required education and/or experience. Our screening process identifies applicants who fulfill 

the basic criteria for the position. Individuals failing to meet these initial screening criteria are rejected. 

Our screening steps include the following: 

 Resume review to identify individuals meeting qualification standards. 

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 Telephonic contact of those applicants appearing to meet eligibility criteria to review and confirm the 

―prima facie‖ qualifications presented in their resumes.

Individuals whose ―prima facie‖ qualifications have been confirmed are scheduled for an interview. Applicants 

scheduled for an interview are asked to bring specific, relative documentary evidence of qualifications. Our goal 

is to schedule several qualified applicants for each position to be filled, and then select the best qualified. 

Interviewing. We conduct interviews following standard interview procedures and in accordance with all 

applicable state and federal laws governing fair labor and equal employment opportunity. MACROsystems has an 

active affirmative action plan and complies with the letter and intent of that plan. 

Selection. MACROsystems bases selection on a best-qualified standard from among all fully qualified applicants. 

We base the selection decision on applicant qualifications as shown on the resume measured against the 

qualification criteria set forth in the contract. 

Verification. Before we make an actual offer to the selected applicant, MACROsystems verifies the applicant‘s 

qualifications. We call references identified by the applicant. If necessary, we call the educational institutions to 

check schooling/training, and we call former employers to confirm employment histories. Once we verify the 

selected applicant‘s references, education, and work history, the Project Manager initiates action to prepare an 

offer letter. 

Offer. All offers, including contingency new hires, are made by offer letter signed by a MACROsystems 

corporate officer. Prior to the offer letter signature, the Project Manager reviews the applicant‘s hiring packet to 

ensure the applicant meets all qualifications. Once assured the applicant is qualified, the Project Manager submits 

the hiring packet for signature of the offer letter. 

Hiring. We will conduct hiring in a phased manner to accomplish 100% manning. Our early identification of 

potential hires allows time to process applicants and expedite the administrative processing actions for security 

checks. 

We designed our recruitment plan to keep positions filled, maintain the flexibility to make personnel 

changes, when necessary, and ensure we have the personnel required to support contract requirements. 

Operations and Subcontractor Management 

Quality encompasses and includes every aspect of contract execution. Although our proven management quality 

controls systematically and quantitatively measure and monitor specific contract standards for task performance, 

schedules, milestones, targets, reports and deliverables, our overall quality of contract performance is not 

achieved unless our client is completely satisfied with the services provided. We know that client complete 

satisfaction is not necessarily guaranteed by just meeting contract performance standards. 

We work diligently to achieve complete client satisfaction and can attribute our past, present and future success to 

our following key quality tenets: 

 Teamwork. Completely integrating our team into accomplishing our client‘s mission.

 Our client‘s priorities are our priorities. Being agile, flexible, proactive and immediately, effectively 

responsive to changing priorities and mission requirements. 

 Anticipating challenges and providing effective solutions. 

 Taking immediate effective action to resolve client concerns. No excuses, only results. 

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 Open continuous communication, dialogue and feedback from our client. 

 Striving to exceed rather than just meeting client expectations. 

MACROsystems has no ownership in any of our subcontractors or vendors. MACROsystems does have 

contractual relationships with all of our subcontractors. Generally, we select subcontractors when we are 

preparing a proposal for the government. We enter into Teaming Agreements with those firms to deliver the 

products and services required by the solicitation. Our teaming philosophy is based on: 

 Synergistic support to our customers. 

 Ability to respond to new challenges. 

 Innovation and value added. 

 Commitment to the delivery of quality services and products. 

 Support of MACROsystems commitment to subcontract to small; small, disadvantaged; small, woman 

owned; and small disabled veteran-owned firms. 

Our Teaming Agreements are formal documents signed by selected MACROsystems corporate officers, as 

applicable, and a corporate officer of the firm with which we are teaming. These Teaming Agreements specify the 

terms and conditions of the teaming arrangement and become the basis of the subcontract once MACROsystems 

is selected as the Prime Contractor. For this solicitation, MACROsystems has selected one subcontractor that has 

met our criteria described above and we have signed a Teaming Agreement with Serco plc. Specific information 

regarding our Teaming Partner is shown in Tab B, Executive Summary, of Volume I, Technical and Management 

Volume.

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Army National Guard 

Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

 For Official Use Only 

 Proprietary Information – FAR 3.104

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Tab F.2 – Suppliers 

MACROsystems‘ ability to obtain competitive and discounted rates from our Subcontractors and Vendors is 

based on our 

Quality and Reliability Subcontractor and Vendor Assurance. 

As described in our purchasing process above, we rate our vendors on a transaction-by-transaction basis. 

Whenever discrepancies or problems are noted in these ratings, the Purchasing Department follows up with the 

vendor and the MACROsystems organizational element to ascertain the facts. For product quality or service 

issues, short quantity delivery, etc., the vendor is given the opportunity to remediate. Problems such as non-timely 

delivery are discussed with the vendor. Vendors are placed on probation when problems such are these are 

verified. If there are continuing problems, the vendor is removed from our approved vendor list. 

Similarly, our organizational elements complete Subcontractor Performance Ratings. Since relationships with 

subcontractors are generally based on time and not on discrete transactions, we complete ratings on a semi-annual 

basis. Specific problems are handled as the case arises. As with vendors, subcontractors are given the opportunity 

to correct deficiencies. Failure to remediate and/or continuing poor performance results in ―Cure Letters,‖ and 

ultimately in the removal of the subcontractor from the contract and our approved subcontractor list.

(b) (4)

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Army National Guard 

Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

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Tab F.3 – Staffing 

 

Additional Labor Categories 

There are no additional labor categories proposed for Volume I – Technical and Management Volume. 

Employee Statistics 

Management Team:

Kevin Harris 13 years with MACROsystems 

6.5 years. left January 2008 after 7 years with MACROsystems. 

oined the management team in November 2007. 

Development Management Team:

- Creative Director- 2+ Years 

- QA Director- 3 Years 

Senior Program Management Team:

1 Year 

- 1 Year 

- 5 Years 

Senior Live Chat Managers: 

- 4 years 

- 4 years 

- 4 years 

Oracle Senior Management Team: 

- 8 years 

- contracting for 2 years 

- contracting for 2 years 

(b) (4)

(b)(4), (b)(6) (b)(4), (b)(6)

(b)(4), (b)(6)

(b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6) (b)(4), (b)(6)

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Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

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Tab G – Small Business Subcontracting Plan 

MACROsystems, as a small business, is not required to submit a Small Business Subcontracting Plan for this 

solicitation. 

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Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

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Tab H – Special Contract Requirements 

There are no Special Contract Requirements for Volume I – Technical and Management Volume.

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Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

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Tab I – Assumptions, Conditions, or Exceptions 

There are no assumptions, conditions or exceptions for Volume I – Technical and Management Volume.

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Tab J – Resumes 

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These pages have been withheld 

in their entirety pursuant to 

5 U.S.C. § 552 (b)(4), (b)(6). 

(Pages 108 - 157) 

(Employee Resumes within 

Contractor Proposal) 

It is unreasonable to segregate any 

portions within this record for release. 

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Army National Guard 

Recruiting and Retention Services Solicitation #W9133L-08-R-0009 

 For Official Use Only 

 Proprietary Information – FAR 3.104

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Volume II

Past Performance

Table of Contents

Tab A – Table of Contents........................................................................................................................... 1 

Tab B – Executive Summary .......................................................................................................................2 

Tab C – Past Performance Discussion .........................................................................................................4 

Tab C.1 Project Summaries.......................................................................................4 

 Tab C.1.1 Air National Guard-National Online eRecruiting Application.......................................4 

Tab C.1.2 Air National Guard-National Avian Flu Hazard Predictive Modeling Application......6 

Tab C.1.3 National Guard Bureau Safety – Mid-Air Collision and Avoidance Application.........8 

Tab C.1.4 National Guard Bureau Safety - FAST- Fatigue.............................................10 

Tab C.1.5 Department of the Navy - NAVFAC IT Support, Training and Collaboration Development 

Tools............................................................................................................12 

Tab C.2 Past Performance on Specific Tasks........................................................................................14 

Tab C.2.1 Activity Category A – Training.................................................................14 

Tab C.2.2 Activity Category B – Research and Analysis................................................16 

Tab C.2.3 Activity Category C – Specialized Recruiting................................................17 

Tab C.2.4 Activity Category D – Recruiting and Retention Services..................................18 

Tab C.2.5 Activity Category E – Development, Production, and Management of End Items......21 

Tab C.2.6 Activity Category F – Training Support Development......................................23 

Tab C.2.7 Activity Category G – Content Managed Portal.............................................26 

Tab C.2.8 Activity Category H – Databases...............................................................28 

Tab C.3 Management and Client Relationships...............................................................29 

Tab C.4 Quality of Service and Cost Control..................................................................31 

 

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Volume II

Executive Summary

Past Performance / Past Experience

Tab B – Executive Summary

 

MACROsystems is proud to offer a proven history of outstanding customer satisfaction, coupled with a wealth of 

recent, relevant experience which encompasses an in-depth knowledge of Army National Guard related 

operations/processes necessary to successfully transition, manage and improve this IDIQ support initiative. We 

have assembled a management team to specifically meet the requirements of this solicitation and provide proven 

capabilities to execute the expert analysis, planning, coordination and execution functions required to accomplish 

the critical, detailed tasks and sub-tasks of this solicitation. 

Understanding the Government’s Needs

The purpose of this contracting effort is to acquire contractor services to execute numerous programs to assist the 

Army National Guard in meeting its Recruiting and Retention goals. This IDIQ recruiting support mission will 

require the contractor to perform a number of demanding explicit and implicit tasks. In selecting its contractor, the 

government has a vested interest in evaluating each bidder’s ability to perform each task. In evaluating that 

ability, the government obviously cannot rely on slick contractor claims, but must instead examine each bidder’s 

experience. The more relevant that experience is, the higher the probability that the contractor can do what they 

claim they can do. We believe that the government requires a contractor with strong experience in the following 

relevant functional areas.

• Military Administration: Like most military functions, recruiting and retention are hybrid tasks involving both 

a mission component and a support component. Recruiting and retention leaders must not only sell the military, 

but must also comply with a myriad of administrative regulations and policies that dictate how records are to be 

maintained and activities documented. The ARNG needs a contractor who already knows how to maintain 

Information Management Systems, produce correctly formatted reports and correspondence, operate and maintain 

a full suite of office automation equipment and the appropriate software, and is familiar with ARNG and NGB 

regulations, policies and procedures.

• Management of IT Systems, including Database and Application Management: The

“Center of Gravity” to this recruiting support initiative is the ability of the contractor to cost-effectively 

implement a performance metrics and program financial database. The government requires a contractor that has 

extensive experience in advance multi-database management in complex environments. The successful bidder 

must be able to provide cost effective solutions for integrating and managing critical business data; provide 

solutions for optimal database performance; automate and simplify database administration; provide complete, 

fast and efficient backup and recovery and provide solutions for production reporting, application generation and 

auditing capabilities.

• Perform Quantitative Analysis: Unbiased, accurate, timely and meaningful analysis will provide the 

government with the required information to support program changes and influence ARNG recruiting and 

retention strategic decision making. The contractor must demonstrate extensive past performance in quantitative 

analysis, using data methods such as regression techniques, micro simulation and experimental or quasiexperimental methods. Using graphing software and data analysis tools, the successful bidder must be able to 

analyze, graph and professionally present complex data with clarity, precision and efficiency.

• Quality Control: This contract entrusts the contractor with some of the ARNG’s most sensitive and important 

recruiting and retention support activities. The contractor’s personnel must be thoroughly qualified, skillful in the 

use of government and contractor provided resources, knowledgeable of the ARNG’s enlistment opportunities, 

and perform in a professional and ethical manner that is above reproach. The government requires a contractor 

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that thoroughly understands both military recruiting and retention as well as the use of information technology, as 

demonstrated through extensive past performance. This requires a contractor with proven quality control 

experience in managing large-scale, complex operations, identifying and correcting problems, and soliciting 

customer and client feedback, both negative and positive. 

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Tab C – Past Performance Discussion

Tab C.1 Project Summaries 

C.1.1 Air National Guard-National Online eRecruiting Application: Including

Development Work, Ongoing Support, Hosting and Maintenance. 

Project Title National Online Recruiting Application 

Development, Ongoing Support, Hosting and Maintenance 

Name of Contracting Agency Air National Guard HQ

Contract Type Firm Fixed Bid

Total Contract Value $4,371,432.00 

Name of Contracting Officer Contracting Officer

Contracting Officer Telephone 703.607.1226 

Contracting Officer Email 

Contract Number GS-06F-0128Z 

Period of Performance June 2001 to current 

Name of Contract Administrator , Recruiting and Retention Air National

Guard

Contract Administrator Telephone 703.607.2913 

Contract Administrator Email 

Project Description:

MACROsystems built six distinct and integrated custom recruiting applications in the Microsoft .NET 

Framework to support the recruiting effort of the Air National Guard. Our eRecruiting Suite includes a Consumer 

Website that posts jobs, sends leads to individual recruiters and tracks lead status and outcome, and an 

Administration Application comprised of both Recruiter and Retention & Recruiting Group HQ Administration 

tools. The Recruiter Administration tool allows recruiters to build their own site, sign-up and access a systemwide email solution, manage jobs from the Retention & Recruiting Group job database and post them on their 

individual sites. This tool also provides recruiters with event management functionality. The Retention and 

Recruiting Group HQ Administration tool allows a manager to oversee and review individual recruiter websites as 

well as the Consumer Website. ANG leaders can also run reports that track efficiency, productivity and 

effectiveness and determine the return-on-investment of various recruiting activities or actions. Our eRecruiting 

Suite also contains an Online Marketing Application for research and lead generation, an Online CHAT 

Application to pre-qualify leads received from the Consumer Site, and an Online Warehouse for product order 

fulfillment. Another robust reporting feature called -Smart Client- allows a Retention & Recruiting Group 

Administrator to quickly and easily gather real-time database reports by simply launching an Excel application to 

retrieve details of ongoing activities, including marketing campaigns.

Relevancy: 

MACROsystems eRecruiting Suite is a tested and proven military recruitment product that categorically 

demonstrates our unique ability to quickly satisfy all potential IDIQ information technology contingencies.

Additionally, MACROsystems provides the hosting services, maintenance, hardware and software upgrades 

necessary to support the Air National Guard’s continuing recruitment needs. ANG receives in excess of 10,000 

leads per quarter from their Consumer Site. These leads are stored, sorted and forwarded to their recruiters and 

tracked through final disposition. 

As part of its Suite of eRecruiting tools, MACROsystems operates an online chat room that gives potential 

recruits the opportunity to speak with a Live Chat Advisor who typically has over 25 years of ANG recruiting 

experience. In the past three years, chat room operations have delivered thousands of pre-qualified leads to 

individual recruiters. Currently, we generate approximately 1,000 pre-qualified leads a month from Live Chat 

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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operations. Based on feedback from the 2006 ANG National Workshop in Chicago, Illinois, ANG Recruiters 

depend on Live Chat leads as a primary source of highly qualified potential enlistees. One recruiter indicated that 

his past 20 accessions came from Live Chat and GoAng.com website leads.

Our Online Warehouse is a secure way for Recruiters to easily order promotional materials from a centralized 

warehouse while allowing Agency HQ the latitude to approve or deny orders and perform associated 

administrative tasks. This solution provides recruiters a painless online method for finding and selecting products 

and then submitting orders using a “shopping cart” format. Storage facility personnel ship and track open orders 

and update inventory levels. This tool includes a high-level design that is quick to deploy, maintainable, well 

performing, extensible, and effective at the required task.

The Online Directory is a secure, dynamically updated employee directory allowing Agency personnel to access 

contact info for all its recruiting personnel worldwide. The directory also allows recruiting personnel to be 

categorized into separate groups, full time, part time, etc. 

For security, eRecruiting Suite’s administrative site has a unique login password for each unit/location's site as 

well as support for individual logins. The website can run SSL, thus providing secure and encrypted 

communications over the Internet. 

Program Summary: 

Based in part on eRecruiting Suite’s success and ANG’s confidence in MACROsystems as their development 

partner, the Air National Guard added, along with other enhancements, a second Online Chat team this year. The 

second team is effectively doubling the Chat Room hours, garnering more qualified leads and ultimately more 

new recruits.

Additionally, as a result of our recruiting and retention successes, MACROsystems received more than 

$3,000,000 in additional contract awards from the Flight Safety Division of the Air Guard in 2006, 2007, and 

2008. These projects included a predictive modeling application we built to help first responders identify the 

likely spread of the Avian Flu virus as well as an application to help private pilots avoid the flight paths and 

training routes of military planes.

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C.1.2 Air National Guard-National Avian Flu Hazard Predictive Modeling Application: Including

Project Title Avian Flu Hazard Predictive Modeling Application- aka dBird

Name of Contracting Agency Air National Guard Safety

Contract Type Firm Fixed Bid

Total Contract Value $800,000 

Name of Contracting Officer Contracting Officer

Contracting Officer Telephone 703.607.1226 

Contracting Officer Email 

Contract Number GS-06F-0128Z 

Period of Performance October 2006 to current 

Name of Contract Administrator 

Contract Administrator Telephone (301) 836-8628 

Contract Administrator Email 

Project Description:

As elements of the National Guard Bureau prepare HPAI response plans, the Flight Safety office is charged with 

preventing aviation mishaps, including predicting where they may occur. Enhancing tracking and modeling 

prediction tools for HPAI proliferation using existing bird avoidance technology is a perfect blend of two 

purposes. 

A critical requirement for effective H5N1 management and response is rapid identification and tracking of bird 

populations. Current avian radar technologies exist that can provide valuable, near-real time information to 

response agencies in locating and tracking bird populations within effected regions. 

The U.S. Air Force/Air National Guard/FAA Avian Hazard Advisory System (AHAS)/Bird Avoidance Model 

(BAM), joint-developed for military and civilian aviation safety, are the most mature databases for detecting and 

tracking bird populations and activity. It is arguably the most robust historical bird movement database in 

existence. The current application can be viewed at www.dbird.us

Program Summary: 

MACROsystems developed an HPAI tracking/prediction program with the basic features as follows:

 

• Rapidly developed data input web tool, formatted consistent with the NBII website 

(http://wildlifedisease.nbii.gov/index.jsp) HPAI data entry found in HEDDS (HPAI Early Detection Data 

System: http://wildlifedisease.nbii.gov/ai/abouthedds.jsp ) to populate the NGB-funded BAM/AHAS 

database (http://www.usahas.com/bam/gallery/ ) 

• Primary data inputs come from three sources: (a) H5N1-tested bird remains sent to the Smithsonian’s 

Bird ID lab, estimate 1000 viable samples annually, out of 3000 total submitted for ID. (b) Bird remains 

collected and field tested at the local ANG unit level by safety offices, estimate 500-1000 samples; (c) 

and dead birds found on and around ANG bases, not associated with a flight mishap, estimate not 

available.

• Data input protocols are designed to capitalize on the geographically-distributed ANG bases with safety 

and public health offices (98 national locations). 

• Some other federal, state, and local agencies engaged in bird population HPAI testing, including dead, 

culled, and live samples, are offered data input access through the HEDDS system. NGB/SEF are 

coordinated with USDA, US FWS, USGS, FAA, CDC, and others, as appropriate, in these cases. 

• HPAI and other pathogen tested and validated by competent authority, designated by NGB/SEF. This is 

an automated feature in the system, validated by Smithsonian Bird Group. 

• Ground truthed all shipping and samples. All 88 units received test. dBird is 100% ready to accept the 

inputs, provide Q and A, track shipping, deal with negatives and positives, and work. 

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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• Present a public health data overlay (surface) for AHAS that will graphically display not only testing, but 

testing results, both positive and negative. 

• Build an algorithmic framework for a predictive modeling tool that will provide risk probability data 

surfaces showing several “most probable” routes of disease spread via wild and domestic animal

populations. 

• Provided options for rapidly deploying the mobile bird-monitoring radar systems, developed for aviation 

and wind power analysis used by NASA, see (http://www.detect-inc.com/radar/?p=radar ) to designated 

high-risk regions.

• Created options for data surfaces that model other avian-borne pathogens such as West Nile.

• Stand up a new predictive bird avoidance model within dBird, starting with full coverage for Hawaii and 

Puerto Rico. 

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C.1.3 National Guard Bureau Safety 

Project Title Mid-Air Collision and Avoidance Application 

Name of Contracting Agency National Guard Safety

Contract Type Firm Fixed Bid

Total Contract Value $600,000 

Name of Contracting Officer Contracting Officer

Contracting Officer Telephone 703.607.1226 

Contracting Officer Email 

Contract Number GS-06F-0128Z 

Period of Performance September 2006 to current

Name of Contract Administrator ghan 

Contract Administrator Telephone (301) 836-8628 

Contract Administrator Email 

Project Description:

From weather to Notices to Airmen (NOTAMs) to flight planning, pilots in general, and civilian pilots in 

particular, use the Internet to get their most important flight safety information. The Department of Defense 

(DoD) is nearly absent from the technology landscape regarding Mid-Air Collision Avoidance (MACA) with 

civilian aircraft.

Since 1978, there has been an average of 30 midair collisions in the United States each year. These collisions 

resulted in an average of 75 deaths per year. There are also over 450 near mid-air collisions (NMACs) each year, 

not including unreported incidents. As recently as February, 2006, a civilian pilot was killed in a single plane 

crash immediately following a NMAC with an Air Force jet. In many cases, one or both of the aircraft are not 

aware that a mid-air collision nearly occurred. Particularly in cases where military and civilian aircraft come into 

close proximity, lack of basic information regarding military flight characteristics creates problems among 

civilian pilots.

Current Air Force and Air National Guard rules require each base to manage a MACA program. Many Navy, 

Marine, and Army bases also have such civilian outreach safety programs. These MACA programs range from 

handing out informative flyers at the local civilian airports to maintaining high-tech websites. The problem is that 

most of these independent MACA solutions are stand-alone, virtually non-marketed, and not easily accessible by 

civilian pilots. This shortcoming is exacerbated by USAF’s well-intentioned migration of web content to .mil 

domain websites. At AOPA’s request, and in the interest of mishap prevention, this project team will petition 

DOD/CIO for relief to permit such civilian outreach safety programs to be hosted on .org or .com domains, 

similar to the DoD recruiting websites. The more civilian pilots that are exposed to this content, the greater 

potential for mishap prevention exists. Under current guidelines, the result of such stove-piped presentation is that 

most MACA programs do not meet their objective of mishap prevention. 

To remedy this problem, there is a strong need for a centralized, credible, well-publicized website that provides 

civilian and military pilots with reciprocal information and education on airspace, visual identification, aircraft 

performance, and mutual hazards to safe flight, with the ultimate goal of eliminating mid-air collisions and 

reducing the close calls. As a minimum, this website should present military flight operations to civilian pilots. 

Program Summary: 

The purpose of this scope is to reduce mid-air collisions and close calls through rapid development and execution 

of a website linking civilian and DoD aviation safety programs. Leveraging existing data and public-source 

information used to establish a framework and develop a background database, this scope includes building a 

scalable website that will provide users easy and relevant access to open-source information among 400+ military 

aviation bases and civilian aviation organizations throughout the U.S. Users will be able to find and link to all 

existing MACA programs, while also enjoying new access to information from bases that did not previously have 

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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web-based content. The site will provide every participating DoD flying base in the U.S. with the opportunity to 

create a web-based MACA educational and public outreach program. This web-based MACA program, intended 

primarily for an audience of 750,000 civil pilots, will be modeled on centralized support, with decentralized 

execution. This website will integrate and link with related sites such as FAA Special Use Airspace, AOPA’s Air 

Safety Foundation, and the new FAA MADE (military airspace deconfliction) program. The interface should be 

point-and-click, predominately using maps and graphics for ease of use and is to be designed to include the 

MACA programs of all DoD aviation installations in the CONUS, Alaska, Hawaii, Virgin Islands, Guam and 

Puerto Rico. International bases and other U.S. Territories will not be included in this scope. 

Technical considerations to be considered in this scope include: 

• The solution should be based upon the Microsoft .NET Framework for an optimal price/performance 

ratio.

• Users should be accommodated on current versions of Internet Explorer 6.x, and Firefox 1.5x browsers 

running on Windows XP on desktop/laptop form factors. Vendor will certify browser requirements with 

AOPA and NGB/SEF.

• The solution’s hosting physical and logical architecture should be easily transferable from one physical 

site to another, to permit reassignment from NGB/SEF to USAF Safety Center following project 

completion. 

• There must be a disaster-recovery plan in place to protect the site data, and ensure all data is backed up to 

prevent data, code, and/or configuration loss during web and power outages. 

• The site must be 508 Compliant and meet security standards established by DoD, for public websites, or 

receive the appropriate DOD/CIO waivers, based on risk assessment of flight safety benefits.

FUNCTIONALITY 

• Developed a centralized and public (.org) web-based portal for Mid-air Collision Avoidance information 

to be presented to the civil aviation community. 

• The target audience is civilian aircraft pilots, to close the gap in awareness among GA pilots.

• No username/password required for basic civil access to site information. 

• Map-based metaphor throughout the site – point and click for access to information along the intended 

flight path, leveraging such widely used off-the-shelf technologies as Google Map and Google Earth

• Ensure the Joint web-based portal content is relevant and up to date and only uses publicly-releasable 

information obtained from open sources. 

• Provided the ability for DoD base safety personnel to update their information via a secure and easy-touse web-based administration tool (distributed execution). 

• Provided point-and-click map interfaces for civilian pilots to determine military-related safety 

hazards/issues on their intended flight path, including compliance with published intercept procedures. 

• Provided point-and-click map information for FAA VFR services, such as contact frequencies and hours 

of operation, for each state, based on specifications in current Federal Aviation Regulations and Airman’s 

Information Manual (FAR/AIM), and applicable sectional aeronautical charts.

• Provide descriptions of all published military-use airspace for each state—coordinated effort building on 

FAA’s SUA (special use airspace). 

• Provided related information on military aircraft for each flying unit, including types, characteristics, 

visual identification information, typical flight patterns/behaviors, safety guidelines, links to related 

information, etc.

• Coordinated as necessary with related non-DoD agencies: FAA, NTSB.

• Made sure common public search engines can index and lead users to this information to raise 

awareness—craft memorandum of understanding with AOPA to provide search engine listings with the 

top four search engines, as ranked by Nielsen NetRatings Search Engine Ratings.

• Develop the web-based portal to be 508 compliant, as determined by Watchfire Bobby, the industrystandard 508 compliance-checking tool. 

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C.1.4 National Guard Bureau Safety

Project Title FAST- Fatigue 

Name of Contracting Agency National Guard Safety

Contract Type Firm Fixed Bid

Total Contract Value $500,000 

Name of Contracting Officer Contracting Officer

Contracting Officer Telephone 703.607.1226 

Contracting Officer Email 

Contract Number GS-06F-0128Z 

Period of Performance September 2007 to current

Name of Contract Administrator 

Contract Administrator Telephone (410) 212-9432 

Contract Administrator Email

Project Description:

Fatigue has been implicated in 234 Air Force Class A mishaps, 27 of which have fatigue as a causal factor. As 

the Air National Guard continues to do more with less, it is vital to address the issue of fatigue in aviation 

operations. Sustained night-time combat operations must take fatigue into account -- a single night without sleep 

with today’s sophisticated aircraft can result in the loss of enough higher cognitive function to be fatal. 

Between 1974 and 1992, 25% of the Air Force’s night tactical fighter Class A accidents were attributed to fatigue. 

Over 12% of the Navy’s total Class A’s between 1977 and 1990 are thought to be the result of aircrew fatigue. 

Some reports have put the annual cost of fatigue-related Air Force mishaps as high as $45M, in addition to loss of 

lives. Note the crash of Korean Air flight 801 in which 228 people died; the near crash of China Airlines flight 

006 in which two people were severely injured and other passengers were traumatized; or the accident involving 

American Airlines 1420 in which 11 people died. In each of these cases, crew fatigue from long duty periods 

and/or circadian factors has been implicated (AFRL 2003-0059). Fatigue has been implicated in the Three Mile 

Island accident, Exxon Valdez environmental spill, and Chernobyl nuclear plant disaster. 

NASA’s Michael Mann, on the August 1999 Pilot Fatigue hearing to the Aviation Subcommitee, United States 

House of Representatives, testified that “... pilot fatigue is a significant safety issue in aviation. Rather than 

simply being a mental state that can be willed away or overcome through motivation or discipline, fatigue is 

rooted in physiological mechanisms related to sleep, sleep loss, and circadian rhythms.” The FAA has reported 

that 21% of the error reports in NASA’s confidential Aviation Safety Reporting System reference fatigue as a 

direct or indirect factor.

Fatigue drives breakdowns in crew resource management, shortens attention spans, increases susceptibility to 

spatial disorientation, and causes deadly microsleep events in crews on final approach and landing. Loss of 

performance due to sleep deprivation follows extremely closely with loss of performance from blood alcohol 

content; 24 hours wakefulness approximates to 0.10 BAC, a level considered legally drunk in most states. Yet 

our crews routinely take off in the evening and head across the Atlantic, landing a complex, multi-million dollar 

aircraft after being up all night.

Program Summary: 

The Contractor shall be required to provide all professional and technical personnel necessary to perform various 

technical, planning and documentation efforts in order to comply with the laws, regulations and policy directives. 

The Contractor shall provide all necessary labor, facilities, equipment, materials, transportation and supplies 

necessary to perform the required services.

The Contractor shall not provide news releases or conduct media interviews concerning the work performed under 

this contract. All media inquiries should be directed to the National Guard Bureau Public Affairs Office. 

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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Classified materials, although not anticipated for this delivery order, shall be handled in accordance with all 

applicable regulations of the Air Force and ANG. Separate documentation as appropriate, shall be prepared in 

conjunction with the deliverables as required.

Under this SOW, the ANG Flight Safety Office (NGB/SEF) will require contractor assistance to perform the 

following tasks: 

1.1 Assisted as required to collect data from field units currently serving as test Wings for 

implementation of the Fatigue Avoidance Scheduling Tool (FAST). 

1.2 Modified the Fatigue Avoidance Scheduling Tool (FAST) from NTI, Inc. into a web-based 

interface with enhanced functionality. The contractor shall obtain the FAST software and 

software documentation to the maximum extent possible. If obtaining the actual software is not 

possible due to background intellectual rights of NTI under the constraints of the SBIR contract 

(Phase III SBIR #FA8650-06-C-6606), the Contractor shall create a similar working interface for 

demonstration purposes. Iterative changes to the software layout, user interface and functionality 

will be directed by NGB/SEF. Changes will include, but not be limited to: creating a menu 

driven, improved graphical interface with a drag and drop functionality, and designing an object 

oriented layout. 

1.3 Demonstrated how the ANG-developed FAST module can interface with Patriot Excalibur 

(PEX). 

1.4 Created a Statement of Objectives required for another software developer to duplicate the ANG 

modifications to FAST and create the interface with PEX

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C.1.5 Department of the Navy 

Project Title NAVFAC IT Support, Training and Collaboration Development Tools 

Name of Contracting Agency National Guard Safety

Contract Type Time & Materials

Total Contract Value $3,000,000 

Name of Contracting Officer , Contracting Officer

Contracting Officer Telephone 360.476.2812 

Contracting Officer Email 

Contract Number N000406-06-C-6101 

Period of Performance September 2001 to current

Name of Contract Administrator 

Contract Administrator Telephone (360) 396.0174 

Contract Administrator Email 

Project Description:

MACROsystems was contracted to provide guidance and support to Engineering Field Activity (EFA), a division 

of NAVFAC, in computer design services. MACROsystems integrated EFA maintenance of both its Local Area 

Network and its Wide Area Network. MACROsystems was responsible for the implementation of Oracle 10g2 

and other Oracle Web Based application, as well as Helpdesk and Systems Administration support, and training 

that is currently ongoing. 

EFA utilizes Oracle 10g Portal in a multi-tier environment. Other current services included the integration of 

Oracle Software into the NAVFAC NW NOC system, with standing up an Oracle Portlet. Other integration and 

computer design services included the design of Microsoft SharePoint Portal Server running as a thin client. 

Other computer design services tasks included the design and maintenance of RAPS (Resource Allocation and 

Planning System), began in its current form as an ASP/Oracle application running at NAVFAC NW. It is 

intended to allow managers to input anticipated hours for employees and view the rollup data for employees all 

the way up to the activity level.

It has undergone several design version updates since inception by the MACROsystems team, and has been stable 

at version Oracle 10g2 for approximately 6 months. 

RAPS integrates with NEAMIS personnel data using Oracle Database Connector technology.

Other Services Provided to EFA NW by MACROsystems:

• Program/Project Management

• Hardware & Software Installation

• Test Support 

• Documentation Development 

• Network Administration 

• Helpdesk Support 

Program Summary: 

Naval Facilities Engineering Command in the Northwest Region (NAVFAC NW) is a Facilities Engineering 

Command (FEC) within the Department of the Navy. NAVFAC NW provides facilities, environmental and 

other engineering expertise and facilities maintenance, as needed for its DoD customers in the Pacific Northwest 

Region of the United States. 

(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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The Information Technology/Command Information Officer (CIO) division is responsible for providing 

Information Assurance, Information Management, Information Technology, Application Support, Web 

development/support and Enterprise software development to the Facilities Engineering Command (FEC) in the 

Northwest Region. NAVFAC NW is providing these services to the local command and to the NAVFAC 

enterprise to provide Information services to the command in a post Navy Marine Corps Internet (NMCI) 

environment in a manner that leverages NMCI with the current suite of local and enterprise applications and 

infrastructure. 

The services to be provided for this effort include comprehensive information technology services for software 

development, web, and application management in support of Information Technology and Telecommunications, 

NAVFAC Enterprise Applications and Legacy Network and Applications for approximately 700 customers. 

• Information Technology and Telecommunications: The NMCI contract, awarded in October of 2000, 

provides a common infrastructure of the Navy and Marine Corp IT hardware and software that provides 

the bulk of our purchasing and maintenance of workstations and server. However, NAVFAC NW requires 

support for a number of services that interface or are not covered under the contract. The service provider 

will create move, add, change requests for work stations, cell phones, telephones and copiers. Also 

coordinate video teleconferences, audio/video equipment, prepare invoices, respond to trouble calls, 

monitor application connectivity at remote sites and administer active directory. Provide hardware 

support of legacy peripherals such as work stations, printers and plotters not covered under NMCI 

contract and servers not covered under NMCI contract, and software maintenance for standard 

applications. 

• NAVFAC Enterprise Application Support: ieFACMAN (Interoperable, Enterprise Facility Management) 

is NAVFAC’s enterprise resource planning tool concept developed by NAVFAC to consolidate and 

integrate business functions into a single architecture. It uses Oracle portal, Oracle database, Microsoft 

.NET, J2EE, HTML, HTML DB and Maximo technologies. It includes modules and interfaces for HR, 

project planning, Facilities management, portal and contract management. ieFACMAN requires forward 

deployed IT from field activities such as NAVFAC NW to ensure local support. The service provider 

shall provide development, customization, maintenance, data management, report writing, technical 

writing, help videos, help pages, content management, and user support of the Maximo, eContracts, 

eClient, eProject, Notification Portlet, Knowledge Base Portlet, Team sites and Portal modules at 

NAVFAC NW locations primarily in Silverdale, WA but occasionally at Whidbey Island, Everett and 

Bremerton (all located in Washington State). Occasional travel may be required to participate in 

application support seminars throughout the U.S. 

• Legacy Network and Application Support: NAVFAC NW maintains 12 legacy Windows NT application, 

database, web and file servers and hosts Microsoft Team Services, Oracle databases, the Resource 

Allocation Planning tool, the Purchase Card application, and 16 file shares. The service provider shall 

provide technical services for development, training and content management of Microsoft Team 

Services, Oracle databases, the Resource Allocation Planning tool, the Purchase Card, application and file 

shares, server management, backup services and interfacing with NMCI and NAVFAC enterprise hosting 

providers. The servers are planned to be migrated into the NMCI enclave within the next year, so the 

applications will be moving to the NAVFAC hosting location in Port Hueneme and remote management 

will be required.

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Tab C.2 Past Performance on Specific Tasks

C.2.1 Activity Category A – Training

MACROsystems currently provides online training and offline training support for the Defense Safety Oversight 

Committee (DoD). Please see the URL: http://www.afmrm.org and the screen shot below. 

Included in the online web based training are: 

• Flash distance learning modules

• Presentation materials for off-line training for the recruiters. 

• Online training videos. 

• Polling. 

• Testing based on online learning modules. 

Serco was contracted by the US Army Recruiting Command (USAREC) to provide SME, doctrine and policy 

writing, and training support to USAREC and the Recruiting and Retention School (RRS) at Fort Knox, 

Kentucky, and Fort Jackson, South Carolina, respectively. The Serco Team developed and revised USAREC’s 

recruiting doctrine, manuals, Programs of Instruction (POI), and lesson plans. Further, Serco was tasked to design 

and develop a command-wide Chain Teach and Certification Program to implement the new doctrine using a CDROM based instructional tool as a stand-alone resource for training and certification of new doctrine. Units use 

this program for instructor-led or individual training and self-improvement activities. The certification program 

contains more than 8 hours of interactive multimedia instructional (IMI) material and provides immediate access 

to the new doctrine, the Facilitator and Leader Guides, exportable training tools, and the chain teach scripts. Serco 

developed this program for deployment beginning 1 Feb 05. During training, users access a Sharable Content 

Object Reference Model (SCORM) certified random question generator exam via a learning management system 

(LMS). Serco designed and helped to implement the exam using new technology. The exam certifies each 

member of the command on the new doctrine and guarantees that every recruiter and leader understands the new 

doctrine. 

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Serco also developed training videos for USAREC as part of the same contract. The videos include scenariobased presentation of key concepts and principles from the new doctrine. The training aids provide instructor 

teaching points for classroom participation and checks-on-learning throughout each segment. Serco delivered two 

training videos, each about 90-minutes in length and scalable for use as instructor-led, individual, or unit training 

platforms. The RRS uses the videos as part of the Army Recruiter, Station Commander and Company 

Commander Course POIs. Serco assisted in the distribution of 22,000 copies of these videos to recruiting stations 

for individual and station training programs. 

Serco provided consultants, subject matter experts (SME), writers, and training developers to assist USAREC in 

the development of this capstone doctrine and training. Subordinate manuals and training captured the change 

from a sales-based recruiting approach to a leadership-based approach. The Serco team introduced “spiral 

development” to USAREC and TRADOC in order to simultaneously integrate major doctrinal changes within the 

command’s institutional, self development, and unit training programs. Serco also designed and implemented a 

web accessible database to record and manage doctrine and training edits, and to serve as a collaborative change 

control system. Our current on-line programs provide end-of-course certification, as well as a database to record 

recruiter lesson completion and end-of-lesson evaluation.

This contract demonstrates MACROsystem and Serco’s ability to rapidly develop quality interactive, multimedia, self-development programs that will improve current NGB training opportunities and ultimately serve as 

an enhanced forum for the exchange of knowledge and ideas within the 79T and RA community.

The Army Chief of Staff and TRADOC Commander applauded the USAREC-Serco team for the spiral 

development of doctrine and training. The TRADOC Commander directed other Army schools to mirror the 

design template for future doctrine and training projects. The transformation from a culture of process to one of 

innovation, and from sales to leadership based recruiting approach received favorable review at all levels.

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C.2.2 Activity Category B – Research and Analysis

MACROsystems provides analytics to all web based applications for all clients. We use four specific applications 

to provide our clients with the data and analysis through web based reporting. They are as follows: 

WebTrends: MACROsystems OSE (Online Survey Engine) 

Google Analytics GoANG.com Reporting Application 

Under the Integrated Recruiter contract, Serco’s operations staff conducted actionable analysis of individual 

recruiting markets, minimized the effect of choke points in the processing cycle through timely intervention, and 

examined DoD-wide enlistment production trends at multiple levels to identify recruiting opportunities. In short, 

Serco recruiters outperformed their uniformed counterparts, and other civilian recruiters, by leveraging 

technology, reducing future soldier attrition and focusing first on the priorities of their prospects and applicants. 

The MACROsystems/Serco partnership can provide the same dynamic, real-life actionable analysis to the NGB.

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C.2.3 Activity Category C – Specialized Recruiting

MACROsystems targets specific MOS positions with the Air National Guard based on real-time manning 

database feeds from the Air Guard Bureau. Based on the specific job availability, the recruiting offices have the 

ability to advertise specific positions within their market area by selecting specific positions that need to be filled 

that day. Those positions are then published on the GoAng.com website and promoted within the Unit’s market 

area. See below for example:

MOS Job Posting Admin Tool: 

MACROsystems also targets specific MOS positions with the Air National Guard by developing and promoting 

Landing Pages for specific job categories such as Healthcare Workers, Officers, Youth, etc. We ran online 

marketing campaigns with much success in targeting these MOS searched. See below for example:

Landing Page for Recruiting a Specific MOS/Online Marketing for Recruiting a Specific MOS

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C.2.4 Activity Category D – Recruiting and Retention Services

Civilian Contract Recruiters. Serco provided the US Army Recruiting Command (USAREC) with civilian 

contract recruiters at selected recruiting stations across the continental United States and in Puerto Rico. The 

contractor provided a pool of qualified recruiters possessing the skills, knowledge, positive suitability and training 

to perform recruiting services with integrity. They worked side-by-side with uniformed recruiters and coordinated 

their recruiting efforts with a uniformed station commander. The contract recruiter forms an integral part of the 

station team and participates in the full spectrum of Army/Army Reserve recruiting and marketing activities.

Program management oversight for this performance-based contract proved outstanding. Serco recruiters 

produced over 70% more enlistments than did the comparably resourced other prime vendor. Serco enhanced 

contract recruiter productivity by providing quality web-based and onsite training and motivational resources in 

addition to regular face-to-face interaction between contract recruiters and Serco’s production and training 

managers in the recruiter’s work environment. 

The 10 recruiting company contract demonstrated Serco’s unmatched knowledge, skills and capabilities to 

provide Army recruiting services. We have managed numerous Army Recruiting Service programs over the past 

seven years; managing many of these initiatives on a nation-wide basis. We know how to recruit, hire, train, 

manage, and retain high quality personnel. We provide the Army’s strength, on time, at a lower cost and with 

integrity and can provide the same level of performance to the NGB.

ACAP XXI. The ACAP XXI system, a state of the art on-line transition resource, provides staff and clients with a 

wide variety of tools and information. Staff members can use sophisticated standard queries, or design custom 

ones, to mine client data to identify and meet follow-up needs, send targeted e-mails to select groups to market 

services, or remind clients of coming events.

Since 1990, Serco has demonstrated its ability to creatively apply innovative management practices and 

technology solutions to improve the quality and effectiveness of services to Soldiers and their families as well as 

to the Army. We have excelled in the management of a complex and geographically dispersed program that has 

served more than 1.5 million transitioners while staying within budget and meeting stringent deadlines. Moreover, 

we have proven ourselves to be a true partner willing and capable of helping the Army’s program leaders to adapt 

to a constantly changing mission and environment. 

Live Chat Advisor. As part of its Suite of eRecruiting tools, MACROsystems operates an online chat room that 

gives potential recruits the opportunity to speak with a Live Chat Advisor who typically has over 25 years of 

ANG recruiting experience. In the past three years, chat room operations have delivered thousands of prequalified leads to individual recruiters. Currently, we generate approximately 1,000 pre-qualified leads a month 

from Live Chat operations. Based on feedback from the 2006 ANG National Workshop in Chicago, Illinois, ANG 

Recruiters depend on Live Chat leads as a primary source of highly qualified potential enlistees. One recruiter 

indicated that his past 20 accessions came from Live Chat and GoAng.com website leads.

HR XXI. This five year omnibus contract provides Army agencies the ability to quickly acquire contractor 

services in any facet of recruiting or recruiting support. Work performed under this contract by Serco has included 

supporting the Army Accessions Command, Air National Guard, Army National Guard and US Army Recruiting 

Command in areas such as doctrine, training, recruiting services, studies and analyses and administrative tasks.

Serco was awarded a five-year contract entitled “Human Resources Twenty-First Century” in August 1998. This 

delivery order contract has encompassed myriad projects in the Recruiting, Retention, Personnel Services, and 

Personnel Support programs. Serco has grown this contract to over $281M encompassing 242 Delivery Orders 

with over 490 distinct tasks. These orders represent $60M annually and employment of over 2,000 Army 

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experienced recruiting, retention and HR trained personnel. In September 2004, Serco was awarded three new 

contracts that succeeded the HRXXI contract:

• W74V8H-04-D-0063 HRsolutions/Personnel Services and Support 

• W74V8H-04-D-0067 HRsolutions/Recruiting and Retention 

• W74V8H-04-D-0070 HRsolutions/Studies and Analysis 

Since September 2004, Serco has received 13 Delivery Orders on these contracts with a total value of $52.6M.

This large, omnibus contracting vehicle provides recruiting and recruiting support services across the entire 

spectrum of military recruiting and especially within the Active Army, Army Reserve, and Army National Guard. 

The tasks orders generated by this contract are relevant to every aspect of the of the National Guard Recruiting 

and Retention Services, including recruiting operations, program management, database and application 

management, personnel, logistical and administrative management.

Blue to Green. Serco has a long history of providing recruiting and retention services for the US Army. The Blue 

to Green recruiting initiative was performed by Serco. This task order ensured highly qualified individuals 

separating from one of the sister services were offered the opportunity to continue their service to the country in 

the Army. This provided needed personnel in critical areas. Our contract with the Army National Guard for GED 

Classroom Support requires Serco to:

• Develop training and provide classroom instruction to Soldiers in the Army National Guard

• Develop a class-room based General Education Diploma education program, maintain the currency of the 

curriculum, conduct training in the classroom environment; 

• Track and document individual Soldier-student progress and d) provide the Soldier-student with any oneon-one assistance that may be required. 

• The task order supporting the Arkansas Army National Guard requires Serco to operate an in-service and 

interstate transfer program.

USAREC Recruiting and Retention School. Serco provided the following:

• Support to the Leadership Development Program. 

• Development of the Command’s Recruiting doctrine and training evaluation program. 

Serco has provided over 100 on-site recruiters to USAREC, performing the same mission as uniformed recruiters 

of providing high quality individuals for the Army. In addition, Serco has provided administrative support to the 

Air National Guard. The company is also responsible for other task orders that directly support the Soldier in 

other ways, for example, ACAP, CAC operations, educational services, Army Wounded Warrior and the Soldier 

Benefits web site. Serco has operations throughout the CONUS, Europe and Korea. Serco is well qualified to 

tackle all operations associated with the HR life-cycle.

Serco was awarded a five-year contract entitled “Ten Contract Recruiting Company Test” in February 2002. This 

contract provides qualified personnel to replace active duty and reserve recruiters and associated management in 

five US Army Recruiting Command (USAREC) company locations. Over a 90-day period, we successfully 

transitioned the five military companies, including personnel, training, logistics and operations. The mission is to 

recruit for Regular Army, Army Reserve and Special Missions as assigned by HQ USAREC. We provide

management for five recruiting companies and 35 recruiting stations and approximately 125 recruiters. The 

contract recruiters prospect for potential applicants via the telephone, schools program, face-to-face contact, area 

canvassing, networking, referrals, and the Internet. They establish and sustain a daily prospecting routine that 

places them in front of the right prospect at the right time with the right message. This prospecting regimen is 

supported in their work plans. 

This contract validated the concept of using contract recruiters to augment the uniform recruiting force. We have 

established a solid recruiting team that is mission focused and works with our government client to achieve 

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mission success. This Congressionally mandated program has, according to the Secretary of the Army in his 

interim report to Congress, dated 1 February 2006, “proven itself to be a viable recruiting option.” 

The acquisition and maintenance of accurate data proved to be highly challenging within the Army’s complex, 

stove-piped organization. Data formats were not standardized across Army organizations and no single data 

acquisition approach could effectively collect the enterprise-wide data required by the Army G-1. We successfully 

developed and executed numerous data acquisition strategies. Serco contacted system managers and interviewed 

them to obtain contact information, system functionality descriptions, and confirm data flow and data security 

features of each system. Serco worked with Army G-1 representatives to assess systems independently and design 

processes to test predicted data maps and system compatibility.

As the project grew in size, Serco developed automated tools to refresh and maintain quality information. For 

example, Serco created a web interface specific to SOSA in which authorized users can enter data manually to 

update contact information for system managers or explain changed functionality to any system affected by the 

integration and modernization process. 

Serco also adapted the system to use web-based email, facilitating the acquisition and posting of system 

documents to SOSA. In addition, Serco built custom parsers to translate mainframe copy books into the relational 

table structure used by SOSA. Furthermore, Serco developed acquisition and archival processes using digital 

scanners to transform hardcopy paper data into electronic data.

In January 2005, Serco established a new recruiting activity for the Army Human Resources 

Command (HRC) under a cost-plus-fixed-fee delivery order as part of the HRSolutions contract.

In “Operation Blue to Green” Serco recruited active duty Air Force and Navy personnel nearing the end of their 

enlistment term for active duty service in the Army. This tasking occurred expressly to preserve DoD intellectual 

capital by providing for the interservice transfer of sailors and airmen affected by force shaping. Both the Navy 

and Air Force expected to trim approximately 28,000 service members in FY05-FY07. 

Program Summary:

Serco performed well on this delivery order and achieved all deliverables at or under budget. No problems were 

encountered that required corrective action. Both the COR and HRC action officer have provided excellent ratings 

for Serco’s performance when queried about our past performance on this delivery order. 

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C.2.5 Activity Category E – Development, Production, and Management of End Items

MACROsystems has developed and created an online application to develop, store and procure promotional and 

recognition items to support Air National Guard recruiting. Our application includes an Admin tool that allows 

the Bureau to modify, add, and delete promotional materials among a host of other functionality. It is basically an 

internal eCommerce promotional web based application. 

Our Online Warehouse is a secure way for Recruiters to easily order promotional materials from a centralized 

warehouse while allowing Agency HQ the latitude to approve or deny orders and perform associated 

administrative tasks. This solution provides recruiters a painless online method for finding and selecting products 

and then submitting orders using a “shopping cart” format. Storage facility personnel ship and track open orders 

and update inventory levels. This tool includes a high-level design that is quick to deploy, maintainable, well 

performing, extensible, and effective at the required task.

The Online Directory is a secure, dynamically updated employee directory allowing Agency personnel to access 

contact info for all its recruiting personnel worldwide. The directory also allows recruiting personnel to be 

categorized into separate groups, full time, part time, etc. 

We have also created, developed, procured and distributed promotional materials for ANG Safety. Both examples 

are listed below:

Example eCommerce Promotional Warehouse:

Example In-House Development Material:

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C.2.6 Activity Category F – Training Support Development

MACROsystems has developed and created online videos for the DoD DSOC (Defense Safety Oversight 

Committee) for training and the prevention of mishaps among all military maintenance and resource management 

agencies. We scripted, produced and developed videos to be presented online via flash, and for pocketpc, iPods 

and other mobile devises. We currently have an in-house video company with full production capabilities, 

including script writing, actors, pre- and post production. Link to our internal production company listed below: 

http://www.cautionzero.net

Examples of Online Videos and Flash Training Materials are listed below: (http://afmrm.org)

MACROsystems has developed specific multi-media materials for GoAng.com as seen below 

(http://beta.www.goang.com) 

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Serco’s training partnership with the United States Army Recruiting Command ensured recruiters received current 

and innovative training, resulting in highly skilled and productive recruiters. Over the years, Serco provided 

training expertise to, and partnered with, USAREC in many areas including— 

• Developing chain teaching for USAREC’s Master Trainer Academy.

• Providing analyst and greybeard support for the Recruiting National Training Center rotation for the Los 

Angeles Recruiting Battalion.

• Providing doctrine, training, and evaluation support services for the USAREC G-7.

• On-site training development at the institutional level providing direct support to evaluate training needs 

and providing recommendations in course reengineering and development of training solutions. 

• Designing, developing, and deploying a total of 63 distance learning (DL) lessons and associated lesson 

exams, along with a certification program in support of USAREC’s Leadership and Professional 

Development Program. 

• Designing a customized Learning Management System (LMS) to host and manage web-based Recruiter 

Skill Level 30 DL lessons for USAREC’s station commander pre-resident course. The LMS allows Serco 

to be advocates for knowledge and learning management, using gained knowledge and filtering lessons 

learned back into the USAREC system.

• Managing and operating an online mentor service, including a 24/7 training desk help and hotline which 

provided personal, one-on-one instructor/mentor support for DL students. The online mentor provided 

solutions to more than 500 calls and emails during 8 months of operation. 

• Supporting USAREC by providing recruiting subject matter expertise, doctrine and policy writing, and 

training support at both Fort Knox and Fort Jackson. 

• Revising and developing USAREC’s recruiting doctrine and institutional training programs. Serco 

designed and developed an eight-hour chain-teach and certification training support program for 

implementation of new doctrine throughout USAREC.

• Assisting in the identification of individual and collective tasks, revision and development of command 

staff courses, and establishing a command Mission Training Plan through the Critical Task and Site 

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Selection Board (CTSSB). The results of the CTSSB support the development plan for the USAREC 

Battle Staff Course.

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C.2.7 Activity Category G – Content Managed Portal

The current Air National Guard, www.SeeAndAvoid.org, www.dBird.us, and multiple other portal applications 

all include tools for recruiters and clients to:

• Develop and manage online content

• Pull data, such as jobs from the Manning Document, from disparate databases and post on directed 

websites

• Generate real-time reports on leads, schedules, promotional material, etc. 

• Tracking and reporting into the AFRISS (Air Force CRM) 

• Access to a template website builder by recruiters for unit based branded websites 

Example of the Recruiting & Retention Administration Portal below: 

Example of the SeeAndAvoid.org Administration Portal below: 

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C.2.8 Activity Category H – Databases 

The current Air National Guard admin tools allows for full reporting on all Recruiting & Retention as follows, 

which can easily be re-branded for the NGB R&R initiatives. The current database application performs the 

following: 

• Reporting and Management of Vacancy Listings 

• Call Center Lead Reporting

• Referral Reports and Management

• Regional Lead Reporting and Management

• Live Chat Leads

• Chats Per Day

• All online web stats

• Templated Unit Websites Management

• Online Directory of All ANG Personnel and Management 

• Bureau Leads

• Office Management

• ISR/HPR Leads reports

• Feedback,

• Warehouse of Promotional Items

• Administration Tools

Serco develops data inflows and outflows for the Army G-1’s interdependent systems, databases and models. 

Serco facilitated continuous improvement strategies necessary to integrate and optimize this complex matrix of 

systems. As the repository of record for the United States Army G-1 Human Resource (HR) Office, CIO, the 

Systems of Systems Architecture (SOSA) database is regularly accessed by over 3,000 users. To assist the CIO, 

Serco designed the comprehensive SOSA website related to providing human resource services across all Army 

components. Our work for this project includes: 

• Conduct of system compatibility analysis of native data formats, system software and hardware.

• Development and maintenance of the SOSA database as the official G-1 system database of record. We 

also conducted database cleanups to manage SOSA system data conformity.

• Development and maintenance of SOSA functionality using Microsoft SQL Server, Cold Fusion, and 

Microsoft IIS tools. 

• Site development, testing, implementation, application upgrades through version releases, and 

troubleshooting. 

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Tab C.3 Management and Client Relationships 

C.3.1. Project Management (C.1.1): 

MACROsystems intensively manages each phase of a project from concept development through quality 

assurance and testing. Clients can view progress prior to design implementation from an EXTRANET site created 

by MACROsystems exclusively for the client’s benefit. Dedicated project managers and technical experts work 

with the client to insure seamless integration of necessary changes and improvements throughout product 

lifecycle.

C.3.2 Project Management (C.1.2): 

MACROsystems intensively manages each phase of a project from concept development through quality 

assurance and testing. Clients can view progress prior to design implementation from an EXTRANET site created 

by MACROsystems exclusively for the client’s benefit. Dedicated project managers and technical experts work 

with the client to insure seamless integration of necessary changes and improvements throughout product 

lifecycle.

C.3.3 Project Management (C.1.3): 

MACROsystems intensively manages each phase of a project from concept development through quality 

assurance and testing. Clients can view progress prior to design implementation from an EXTRANET site created 

by MACROsystems exclusively for the client’s benefit. Dedicated project managers and technical experts work 

with the client to insure seamless integration of necessary changes and improvements throughout product 

lifecycle.

C.3.4 Project Management (C.1.4): 

MACROsystems intensively manages each phase of a project from concept development through quality 

assurance and testing. Clients can view progress prior to design implementation from an EXTRANET site created 

by MACROsystems exclusively for the client’s benefit. Dedicated project managers and technical experts work 

with the client to insure seamless integration of necessary changes and improvements throughout product 

lifecycle.

C.3.5 Project Management (C.1.5): 

MACROsystems intensively manages each phase of a project from concept development through quality 

assurance and testing. Clients can view progress prior to design implementation from an EXTRANET site created 

by MACROsystems exclusively for the client’s benefit. Dedicated project managers and technical experts work 

with the client to insure seamless integration of necessary changes and improvements throughout product 

lifecycle.

C.3.6 Business Relations (C.1.1): 

To develop and maintain software that has become essential in the day-to-day execution of a key component of an 

organization’s mission requires the software developer to have strong business relationship skills. At 

MACROsystems we pride ourselves on both “know how” and customer service skills. To maintain the Air 

National Guard Recruitment Site, we often coordinate our team’s activities and work products with ANG HQ 

Recruiting & Retention Staff, ANG’s Advertising Agency, recruiters in the field, potential recruits and the general 

public. Our more than 16 years of application development expertise helps us translate our client’s business needs 

and processes into robust, intuitive, easy-to-use, time-saving software applications, and fully satisfy the customer.

C.3.7 Business Relations (C.1.2): 

To develop and maintain software that has become essential in the day-to-day execution of a key component of an 

organization’s mission requires the software developer to have strong business relationship skills. At 

MACROsystems we pride ourselves on both “know how” and customer service skills. To maintain the Air 

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National Guard Safety relationship, we often coordinate our team’s activities and work products with ANG HQ 

Safety Staff, ANG’s field agencies internationally, and partners. Our more than 16 years of application 

development expertise helps us translate our client’s business needs and processes into robust, intuitive, easy-touse, time-saving software applications, and fully satisfy the customer.

C.3.8 Business Relations (C.1.3): 

To develop and maintain software that has become essential in the day-to-day execution of a key component of an 

organization’s mission requires the software developer to have strong business relationship skills. At 

MACROsystems we pride ourselves on both “know how” and customer service skills. To maintain the Air 

National Guard Safety relationship, we often coordinate our team’s activities and work products with ANG HQ 

Safety Staff, ANG’s field agencies internationally, and partners. Our more than 16 years of application 

development expertise helps us translate our client’s business needs and processes into robust, intuitive, easy-touse, time-saving software applications, and fully satisfy the customer.

C.3.9 Business Relations (C.1.4): 

To develop and maintain software that has become essential in the day-to-day execution of a key component of an 

organization’s mission requires the software developer to have strong business relationship skills. At 

MACROsystems we pride ourselves on both “know how” and customer service skills. To maintain the Air 

National Guard Safety relationship, we often coordinate our team’s activities and work products with ANG HQ 

Safety Staff, ANG’s field agencies internationally, and partners. Our more than 16 years of application 

development expertise helps us translate our client’s business needs and processes into robust, intuitive, easy-touse, time-saving software applications, and fully satisfy the customer.

C.3.10 Business Relations (C.1.5): 

To develop and maintain software that has become essential in the day-to-day execution of a key component of an 

organization’s mission requires the software developer to have strong business relationship skills. At 

MACROsystems we pride ourselves on both “know how” and customer service skills. To maintain the NAVFAC 

relationship, we often coordinate our team’s activities and work products with NAVFAC NW’s IT Team in 

Bangor, WA and Port Hueneme, CA. Our more than 16 years of application development expertise helps us 

translate our client’s business needs and processes into robust, intuitive, easy-to-use, time-saving software 

applications, and fully satisfy the customer.

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Tab C.4 Quality of Service and Cost Control 

C.4.1 Quality of Service (C.1.1): 

MACROsystems was awarded its first contract for a web-based recruiting tool with the Air National Guard in 

2001. Every year since then ANG has renewed its contract with MACROsystems at a level equal to or above the 

preceding year’s contract award amount, underscoring their satisfaction with our products and services. Since 

2002, ANG has relied on MACROsystems eRecruiting Suite to provide the bulk of its new leads for ANG 

Recruiters.

C.4.2 Quality of Service (C.1.2): 

MACROsystems was awarded its first contract for a web-based HPAI application with the Air National Guard 

Safety agency in 2006. Then ANG has renewed its contract with MACROsystems at a level equal to or above the 

preceding year’s contract award amount, underscoring their satisfaction with our products and services with a 

Phase 2 “Predictive Modeling” addition to the application.

C.4.3 Quality of Service (C.1.3): 

MACROsystems was awarded its first contract for a web-based MACA application with the Air National Guard 

Safety agency in 2006. Then ANG, via DSOC (Defense Safety Oversite Committee) has renewed its contract with 

MACROsystems at a level above the preceding year’s contract award amount, underscoring their satisfaction with 

our products and services with a roll-out to all military agencies.

C.4.4 Quality of Service (C.1.4): 

MACROsystems scope of work was limited to a “Proof of Concept” for FAST. Based on the rapid delivery of 

services and the maturity of the application, the NGB Safety team requested a full blown working application that 

can be launched in full production by May 31st

.

C.4.5 Quality of Service (C.1.5): 

MACROsystems scope of work has grown this project from 2 full-time technical developers up to 5 FTE. 

C.4.6 Cost Control (C.1.1): 

Nearly all of MACROsystems work with the Air National Guard has been on a firm fixed bid level of effort, and 

almost all have come in within allotted budgets and timeframes. On two occasions (both occurring about 12 

months ago) the scope of the project changed during the development process, causing the overall development 

budget to exceed the amount originally allocated for the work. 

When we became aware of the budget increase needed to accommodate additional expenses on these two projects, 

we should have immediately notified the Contracting Officer. However, due to inexperience, we failed to do this 

in a timely manner. Because of our relationship with our clients as well as our excellent reputation in the industry, 

we elected to write-off balances owed us for work performed as a result of changes the Government made during 

the development process. This valuable lesson benefited us and our current and future clients. ANG’s decision in 

the Fall of 2006 to renew their contracts with MACROsystems for a fifth straight year gives testimony to their 

faith in our ability to control costs and meet deadlines.

C.4.7 Cost Control (C.1.2): 

Nearly all of MACROsystems work with the Air National Guard has been on a firm fixed bid level of effort, and 

almost all have come in within allotted budgets and timeframes. We have a high quality of Agile IT development 

processes in place to manage requirements, project schedule, quality assurance and utilization of our projects. 

Proof in delivering on this promise is when the project is awarded for a second phase, such as the “Predictive 

Modeling” phase recently awarded to MACROsystems.

C.4.8 Cost Control (C.1.3): 

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Nearly all of MACROsystems work with the Air National Guard has been on a firm fixed bid level of effort, and 

almost all have come in within allotted budgets and timeframes. We have a high quality of Agile IT development 

processes in place to manage requirements, project schedule, quality assurance and utilization of our projects. 

Proof in delivering on this promise is when the project is awarded for a second phase, such as the “DSOC” phase 

recently awarded to MACROsystems.

C.4.9 Cost Control (C.1.4): 

Nearly all of MACROsystems work with the National Guard Safety agency has been on a firm fixed bid level of 

effort, and almost all have come in within allotted budgets and timeframes. We have a high quality of Agile IT 

development processes in place to manage requirements, project schedule, quality assurance and utilization of our 

projects. Proof in delivering on this promise is when the project is slated for a second phase with “DSOC.” 

C.4.10 Cost Control (C.1.5): 

The Oracle Portal projects are based on Time & Materials, but we provide a fix bid set of documents, schedules 

and requirements so that specific deadlines are not missed. We essentially treat the application development 

projects as a Fixed Bid contract in order to provide highest value to the Navy.

 

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Volume III

Price

Table of Contents

Table of Contents..............................................1 

Tab B: Standard Form 33................................2 

Tab C: General Pricing and Costs........................3 

Tab D: Recruiting and Retention Task Scenario.............4 

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Tab B – Standard Form 33

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Tab C – General Pricing and Costs

Tab C.1 – Labor Rates 

Labor Category Hourly Rate

Account Coordinator $25

Account Executive $33

Account Supervisor $135

Animation Artist $26

Assistant Producer $31

Camera Operator $31

CD ROM/Multimedia/Web 

Programmer $101

Communication Consultant $108

Contract Manager $78

Desktop Publisher $22

Director $53

Executive Producer $53

Graphic Artist $18

Instructional/Curriculum Designer $46

Language Translator $33

Media Analyst $56

Media Trainer $49

Military Consultant Specialist $145

Producer $53

Production Assistant $16

Production Manager $38

Project Manager $157

Research Director $74

Technical Writer $34

Video Editor $22

Tab C.1.1 – Labor Rate Development

Our labor rate methodology and rationale are based on our proven past performance and experience in other 

competitively awarded IDIQ contracts like our GSA 8a Stars IDIQ and our GSA Schedule 70. We identified 

market wage averages for categories we currently employ. In cases where we do not employ one of the categories 

listed in the table in C.1, we used information obtained through the internet (e.g., Bureau of Labor Statistics 

averages) to establish hourly wages.

Our proposal includes a 4% labor rate increase for all labor categories in order to keep employee wages in line 

with projected inflation. We project 2080 hours per full-time employees which, after 14 vacation days, 5 sick 

days, and 10 holidays, leaves each full-time employee with 1848 productive labor hours per year. 

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Upon receipt of task order, we will evaluate prices for hardware/software, travel, and other direct costs to 

determine escalation rates. We consider 3 major factors in determining escalation rates. The factors are expected 

rate of increase, time allowed, and allowance (dollar amount) for escalation. 

Tab C.1.2 – Labor Rate Ground Rules, Assumptions, Exceptions, and Conditions

The website http://www.inflationdata.com/inflation/inflation rate/CurrentInflation.asp shows an average inflation 

rate of 4.1% for the period of January-March 2008. As a result we will, for this proposal, make the assumption 

that inflation will remain at 4%. We will figure option year costs at a 4% increase each year.

Tab C.1.3 – Labor Rate Schedule Table

Staffing Hourly Rate

Est. 

Hours

Sub Total Costs

(Constant Year $)

23 Web Programmers $101 22620 $ 

03 Project Managers $157 3880 $

07 Program Managers $157 7680 $

09 Content Managers $78 12520 $

10 Account Supervisors $135 11600 $ 

08 Military Consultants $145 8620 $

08 Web Designers $101 11640 $

Total $

Tab C.2 – Other

Tab C.2.1 – Government Furnished Materials or Support

We have not identified any government furnished materials or support as part of our proposal.

Tab C.2.2 – Escalation Rates

Our escalation rates for this project are reasonable because will match the 4% inflation rate we are using for our 

then-year dollar calculations.

Tab C.2.3 – Other Direct Costs

Other direct costs associated with this proposal include shipping costs and recruiter/training support as identified 

in Tab D.3.

Tab C.2.4 – Materials, Equipment, Software, Supplies

Equipment/Hardware Quantity Unit Price

Servers/Software 2 $50,000 

Web Server/Software 6 $25,000 

Media Server 1 $25,000 

Tablet PCs 5000 $120 

USB Drives 20000 $16 

We have based our quantities required and unit prices based on prior purchases on similar government contracts.

Tab C.2.5 – Travel

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While no travel costs are implied in this solicitation, we have included an estimate of $150,000 in travel costs. 

Our estimate is based on 3 personnel traveling 25 weeks each to (1). Train recruiters, (2). Conduct focus group 

meetings related to collecting current career satisfaction information from past AVFAB testers and collecting 

information from stakeholders which will be used to improve outreach and training materials. Travel shall begin 

in Seattle, Washington and shall be to 6 regional locations throughout the United States. All travel shall be in 

accordance with Joint Travel Regulations (JTR).

Tab C.2.6 – Additional Charges

We have not included additional charges in our response to this contract proposal. 

Tab D – Recruiting and Retention Scenario Task

Tab D.1 – Recruiting and Retention Task Scenario Basis of Estimate

Tab D.2 – Recruiting and Retention Task Scenario Ground Rules, Assumptions, Exceptions, and 

Conditions

Our ground rules and assumptions are based on similar projects MACROsystems has successfully completed for 

the Air National Guard.

Tab D.3 – Recruiting and Retention Task Scenario Price/Cost Tables

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