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                                                                   EXHIBIT 10.27
 
The following "Change of Control/Severance Agreement" was executed by all named 
officers except Kenneth B. Plumlee, Thomas E. Gardner and Richard C. Miller.

                FORM OF CHANGE OF CONTROL/SEVERANCE AGREEMENT
                ---------------------------------------------


     This Severance Agreement (the "Agreement") is made and entered into
effective as of       __, 1997 (the "Effective Date"), by and between
(the "Executive") and Access Health, Inc., a Delaware corporation whose offices
are located at 11020 White Rock Road, Rancho Cordova, California 95670 (the
"Company").

     In consideration of the mutual covenants herein contained, and in
consideration of the employment of Executive by the Company, the parties agree
as follows:
 
I.   Duties and Scope of Employment.
     ------------------------------ 

     A.   Position.  The Company agrees to employ the Executive under the terms
          --------                                                             
of this Agreement in the position of               .  Executive will report to
 .

     B.   Obligations.  During the term of this Agreement, the Executive shall
          -----------                                                         
devote Executive's full business efforts and time to the Company.  The
foregoing, however, shall not preclude the Executive from engaging in
appropriate civic, charitable or religious activities or from devoting a
reasonable amount of time to private investments or from serving on the boards
of directors of other entities, as long as such activities and service do not
interfere or conflict with Executive's responsibilities to the Company and do
not represent business conflicts with the Company's business.

     C.   Company Policies.  Executive shall comply with all of the Company's
          ----------------                                                   
rules and regulations applicable to the executives of the Company and with all
of the Company's policies applicable to other similarly situated executives
established by the Company's  management and Board of Directors.

     D.   Base Compensation.  Beginning on the Effective Date, the Executive
          -----------------                                                 
shall be paid a base salary (the initial "Base Compensation") of $
annually, payable bi-weekly. The Base Compensation shall be subject to review
annually for increases by the Board of Directors in its sole discretion in
connection with the annual review of salary and benefits for the Company's
management.  (The term "Base Compensation" as used for purposes of Section VI
shall include the Initial Base Compensation together with any approved increased
then in effect.)

II.  Definitions.  As used herein, the following definitions shall apply:
     -----------                                                         

     A. "Affiliate" of a person or entity shall mean another person or entity
         ---------                                                           
that directly or indirectly controls, is controlled by, or is under common
control with the person or entity specified.

     B.   "Cause" shall mean the termination of employment of Executive shall
           -----                                                             
have taken place as a result of (i) Executive's continued failure to
substantially perform Executive's principal duties and responsibilities (other
than as a result of Disability or death) after thirty (30) days 

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written notice from the Company specifying the nature of Executive's failure
and demanding that such failure be remedied; (ii) Executive's material and
continuing breach of his obligations to the Company set forth in this
Agreement, the Confidentiality Agreement (as defined herein), the Non-
Competition Agreement (as defined herein) or any written policy of the Company
applicable to all officers after thirty (30) days written notice from the
Company specifying the nature of Executive's breach and demanding that such
breach be remedied (unless such breach by its nature cannot be cured, in which
case notice and an opportunity to cure shall not be required); (iii)
Executive's being convicted of a felony; or (iv) act or acts of dishonesty
undertaken by Executive and intended to result in substantial gain or personal
enrichment of Executive at the expense of the Company.

     C.   "Change in Control" shall mean: (i) a reorganization or merger of the
           -----------------                                                   
Company with or into any other corporation which will result in the Company's
stockholders immediately prior to such transaction not holding, as a result of
such transaction, at least 50% of the voting power of the surviving or
continuing entity; (ii) a sale of all or substantially all of the assets of the
corporation which will result in the Company's stockholders immediately prior to
such sale not holding, as a result of such sale, at least 50% of the voting
power of the purchasing entity; (iii) a transaction or series of  related
transactions which result in more than 50% of the voting power of the Company
being controlled by a single holder; (iv) a change in the majority of the
Company's Board of Directors not approved by at least two-thirds of the
Company's directors in office prior to such change; (v) the adoption of any plan
of liquidation providing for the distribution of all or substantially all of its
assets; or (vi) any "person," as that term is currently used in Section 3(a)(9)
and 13(d) of the Securities Exchange Act, becomes a "beneficial owner," as that
term is currently used in Rule 13d-3 promulgated under that Act, of 45% or more
of the voting stock of the Company.

       D. "Constructive Termination" shall mean a termination of employment due
           ------------------------
to any of the following unless agreed to by Executive: (i) a reduction in
Executive's salary or benefits excluding the substitution of substantially
equivalent compensation and benefits; (ii) a material diminution of Executive's
responsibilities (e.g., title, primary duties, resources); (iii) relocation of
Executive to a location more than 25 miles from his current location; and (iv)
failure of a successor to assume and perform under this Agreement.  If any of
the events set forth above shall occur, Executive shall give prompt written
notice to the Company and shall have sixty (60) days from the notice or ninety
(90) days from the event, whichever is earlier, to exercise his rights to
terminate for Constructive Termination or such right shall be deemed waived as
to such event, but not as to any future event.

     E.   "Disability" shall mean that the Executive, at the time notice is
           ----------                                                      
given, has been unable to perform Executive's duties under this Agreement for a
period of not less than ninety (90) days consecutively as the result of
Executive's incapacity due to physical or mental illness.  In the event that the
Executive resumes the performance of substantially all of Executive's duties
hereunder within 90 days of the commencement of leave before the termination of
employment under Section V(b)(iii) becomes effective, the notice of termination
shall automatically be deemed to have been revoked. This paragraph will be
enforced in compliance with the Americans with Disabilities Act.

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III. Executive Benefits.
     ------------------ 

     A.   General.  During the term of Executive's employment under this
          -------                                                       
Agreement, the Executive shall be entitled to participate in the Company
Management Incentive Plan up to 40% of Base Compensation.  Awards under such
Plan will range from 0% to 40% based upon Executive's performance.  Executive
also shall be entitled to participate in pension plans, savings or profit-
sharing plans, deferred compensation plans, supplemental retirement or excess-
benefit plans, stock option, incentive or other bonus plans, life, disability,
health, accident and other insurance programs, paid time off (which will accrue
for the Executive at a rate of 7.70 hours a pay period beginning on the
effective date of this Agreement, or not less than 25 days a year) and similar
plans or programs made available to executives of the Company, subject in each
case to the generally applicable terms and conditions of the plan or program and
the decision of the Board of Directors or administrators of such plan.

     B.   Stock Awards.  The Executive has been granted stock options to
          ------------                                                  
purchase shares of the Company's Common Stock.  Executive will be eligible to
receive additional stock option grants in the sole discretion of the Company's
Board of Directors on the same basis as Company's other executives.  In the
event of a Change of Control, as defined herein or the Employee Stock Option
Plan, with the lowest Change of Control shareholder controlling for the purpose,
all such stock options held by Executive to purchase shares of the Company's
Common Stock shall become fully exercisable.

IV.  Business Expenses and Travel.  During the term of Executive's employment
     ----------------------------                                            
under this Agreement, Executive shall be authorized to incur necessary and
reasonable travel, entertainment and other business expenses in connection with
his duties hereunder.  The Company shall reimburse Executive for such expenses
upon presentation of an itemized account and appropriate supporting
documentation, all in accordance with the Company's generally applicable
policies.

V.   Term of Employment.
     ------------------ 

     A.   Basic Rule.  The Company agrees to continue Executive's employment,
          ----------                                                         
and Executive agrees to remain in the employ of the Company, during the term of
this Agreement pursuant to the provisions of this Agreement.

     B.   Termination by the Company.  The Company may terminate Executive's
          --------------------------                                        
employment, with thirty (30) days advance notice in writing, only for Cause or
as a result of death or Disability.

          1.   Termination Without Cause.  If the Company terminates Executive's
               -------------------------                                        
employment during the term of this Agreement for any reason whatsoever,
including a Constructive Termination, and other than voluntary termination of
employment or Termination for Cause, the provisions of Section VI(a) shall
apply.

          2.   Termination for Cause.  If the Company terminates Executive's
               ---------------------                                        
employment for Cause during the term of this Agreement, the provisions of
Section VI(b) shall apply.

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          3.   Termination on Death or Disability.  If the Company terminates
               ----------------------------------                            
Executive's employment as a result of Executive's death or Disability, the
provisions of Section VI(c) shall apply.

     C.   Voluntary Termination by the Executive.  The Executive may terminate
          --------------------------------------                              
Executive's employment voluntarily by giving the Company thirty (30) days
advance notice in writing, at which time the provisions of Section VI(b) shall
apply.  However, if the Executive terminates Executive's employment pursuant to
this Section V(c) as a result of the occurrence of any of the events set forth
in the definition of a Constructive Termination, the provisions of Section VI(a)
shall apply, provided the Executive has provided written notice to the Company
reasonably specifying the reasons why one of such events in the definition of a
Constructive Termination has occurred and the Company has not cured such event
within twenty (20) days after receipt of such notice.

     D.   Waiver of Notice.  Any waiver of notice shall be valid only if it is
          ----------------                                                    
made in writing and expressly refers to the applicable notice requirement in
this Section V.

VI.  Payments Upon Termination of Employment.
     --------------------------------------- 

     A.   Payments Upon Termination Pursuant to Section V(b)(i) and Constructive
          ----------------------------------------------------------------------
Termination.  If, during the term of this Agreement, the Executive's employment
-----------                                                                    
is terminated by the Company pursuant to Section V(b)(i) or voluntarily by the
Executive under Section V(c) as a result of a Constructive Termination, the
Executive shall be entitled to receive the following:

          1.   Severance Payment.  The Company shall continue to pay to the
               -----------------                                           
Executive his Base Compensation for the greater of (X) the remainder of the
"Initial Term" or "Renewal Term," as the case may be as those terms are defined
in Paragraph 10, or (Y) twelve (12) months following the Termination Date, (the
"Severance Period") plus any amounts to which Executive is entitled under then
current Company policies; provided, however, that if the termination occurs
following a Change of Control, the Severance Period shall be twenty-four (24)
months and such severance payment shall be paid in a lump sum.  Such Base
Compensation amount shall be determined with reference to the Base Compensation
in effect for the month in which the date of employment termination occurs.
Payment of the Severance Payment shall be terminated if Executive materially
breaches the terms of the Non-Competition Agreement attached as EXHIBIT B hereto
(the "Non-Competition Agreement"), and fails to cure such breach within 30 days
of the Company's notice.

          2.   Stock Options.  All stock options will become immediately vested
               -------------                                                    
and remain exercisable for the remainder of the applicable option term.
Executive acknowledges that incentive stock option treatment under Section 422
of the Internal Revenue Code of 1986, as amended (the "Code"), will not be
available unless such options are exercised within the time prescribed in the
Code.

          3.   Method of Payment.  The Severance Payment shall be made in bi-
               -----------------                                            
weekly payments during the Severance Period; provided, that if the termination
occurs following a 

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Change of Control the severance payment shall be paid in a lump sum within
three (3) days after such termination.

          4.   Health and Welfare Benefits.  The Company shall continue to
               ---------------------------                                
provide health and welfare benefits for the duration of the Severance Period.
Such benefits will be discontinued to the extent that Executive receives similar
benefits in connection with new employment.  Executive will also be entitled to
such payments and benefits as may be provided under applicable benefit plans and
programs of the Company.

          5.   Payment in Lieu of Contract Damages.  The Severance Payment shall
               -----------------------------------                              
be in lieu of any further payments to the Executive and any further accrual of
benefits with respect to periods subsequent to the date of the employment
termination.

          6.   No Duty to Mitigate.  The Executive shall not be required to
               -------------------                                         
mitigate the amount of any payment contemplated by this Section VI(a) (whether
by seeking new employment or in any other manner).

     B.   Termination By Company for Cause or Voluntary Termination.  If the
          ---------------------------------------------------------         
Executive's employment is terminated pursuant to Section V(b)(ii) or voluntarily
(other than a Constructive Termination) pursuant to Section V(c), no
compensation or payments will be paid or provided to Executive for the periods
following the date when such a termination of employment is effective.
Notwithstanding the preceding sentence, Executive's rights under the benefit
plans and option agreements of the Company shall be determined under the
provisions of those plans and agreements, provided Executive shall have three
(3) months from the date of termination of employment in which to exercise any
non-qualified stock option and three (3) months from the date of termination of
employment to exercise any incentive stock option in each case to the extent
such options are exercisable as of the date of termination.

     C.  Termination on Death or Disability
         ----------------------------------

         1.   Termination Due to Death.  If the Executive's employment is
              ------------------------                                   
terminated due to his death, his estate or his beneficiaries (as the case may
be) shall be promptly entitled to:

               (a) Base Compensation, at his then current rate, through the date
of his death;

               (b) a pro rata annual incentive award for the year in which his
death occurs, payable in a lump sum promptly upon his death;

               (c) the continued right to exercise any vested stock option
outstanding on the date of his death for 12 months after that date;

               (d) the balance of any incentive awards earned (but not yet
          paid);

               (e) any other amounts earned, accrued or owing to the Executive
but not yet paid;

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               (f) other or additional benefits in accordance with applicable
plans and programs of the Company.

          2.   Termination Due to Disability.  If the Executive's employment is
               -----------------------------                                   
terminated due to his Disability, he shall be promptly entitled to the
following:

               (a) Base Compensation, at his then current rate, through the date
of termination;

               (b) all disability benefits under any plan or program of the
          Company;

               (c) a pro-rata annual incentive award for the year in which
termination due to Disability occurs, payable in a lump sum promptly upon
termination;

               (d) the continued right to exercise any vested stock option
outstanding on the date of termination for 12 months after that date;

               (e) the balance of any incentive awards earned (but not yet
          paid);

               (f) any amounts earned, accrued or owing to the Executive but not
yet paid;

               (g) continued coverage, for 24 months after the date of
termination, under each employee benefit plan of the Company in which he was
participating on the date of termination, with no reduction in benefits and no
increase in cost to the Executive; and

               (h) other or additional benefits in accordance with applicable
plans and programs of the Company.

     D.   Code Section 280G Payments.  Anything in this Agreement to the
          --------------------------                                    
contrary, if the aggregate of the amounts due the Executive under this Agreement
and any other plan or program of the Company constitutes a "Parachute Payment,"
as such term is defined in Section 280G of the internal Revenue Code of 1986
(the "Code"), and the amount of the Parachute Payment, reduced by all Federal,
state and local taxes applicable thereto, including the excise tax imposed
pursuant to Section 4999 of the Code, is less than the amount the Executive
would receive, after taxes, if he were paid only three times his Base Amount as
defined in Section 280G(b)(3) of the Code less $1.00, then the payments to be
made to the Executive under this Agreement which are contingent on a Change in
Control shall be reduced to an amount which, when added to the aggregate of all
other payments to the Executive which are contingent on a Change in Control,
will make the total amount of such payments equal to three times his Base amount
less $1,00.  The determinations to be made with respect to this paragraph shall
be made by the public accounting firm that is retained by the Company as of the
date immediately prior to the Change in Control (the "Accounting Firm") which
shall provide detailed supporting calculations both to the Company and the
Executive within fifteen (15) business days of being requested to do so by the
Company or the Executive.  In the event that the Accounting Firm is serving as
accountant or 

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auditor for the individual, entity or group effecting the Change in Control,
the Executive shall appoint another nationally recognized public accounting
firm to make the determinations required hereunder

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(which accounting firm shall then be referred to as the Accounting Firm
hereunder).  All fees and expenses of the Accounting Firm shall be borne solely
by the Company.  The Executive shall be responsible for payment of any excise
tax imposed under Section 4999 of the Code on any Parachute Payment as described
in this Section.

VII.   Proprietary Information.  The Executive agrees to comply fully with the
       -----------------------                                                
Company's policies relating to non-disclosure of the Company's trade secrets and
proprietary information and processes, as set out in the Confidentiality
Agreement set out as EXHIBIT C hereto (the "Confidentiality Agreement").

VIII.  Successors.
       ---------- 

       A.   Company's Successors.  Any successor to the Company (whether 
            --------------------                                      
direct or indirect and whether by purchase, lease, merger, consolidation,
liquidation or otherwise) to all or substantially all of the Company's
business and/or assets shall assume this Agreement and agree expressly to
perform this Agreement in the same manner and to the same extent as the
Company would be required to perform it in the absence of a succession. For
all purposes under this Agreement, the term "Company" shall include any
successor to the Company's business and/or assets which executes and delivers
the assumption agreement described in this subsection (a) or which becomes
bound by this Agreement or by operation of law.

       B.   Executive's Successors.  This Agreement and all rights of the
            ----------------------                                       
Executive hereunder shall inure to the benefit of, and be enforceable by,
Executive's personal or legal representatives, executors, administrators,
successors, heirs, distributees, devisees and legatees.

IX.    Notice.  Notices and all other communications contemplated by this
       ------                                                            
Agreement shall be in writing and shall be deemed to have been duly given when
personally delivered or five days after being mailed by first class mail, return
receipt requested and postage prepaid.  In the case of the Executive, mailed
notices shall be addressed to Executive at the home address which Executive most
recently communicated to the Company in writing.  In the case of the Company,
mailed notices shall be addressed to its corporate headquarters, and all notices
shall be directed to the attention of its Chief Executive Officer.

X.     Term of Agreement.  The term of this Agreement shall be for an initial 
       -----------------                                                   
term which shall be from the Effective Date until November 19, 1998, (the
"Initial Term") and will automatically renew for successive twelve (12) month
terms (each a "Renewal Term").

XI.    Miscellaneous Provisions.
       ------------------------ 

       A.   Waiver.  No provision of this Agreement shall be modified, waived or
            ------                                                              
discharged unless the modification, waiver or discharge is agreed to in writing
and signed by the Executive and an officer or a director of the Company
authorized by the Board of Directors.  No waiver by either party of any breach
of, or of compliance with, any condition or provision of this Agreement by the
other party shall be considered a waiver of any other condition or provision or
of the same condition or provision at another time.

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<PAGE>
 
     B.   Whole Agreement.  No agreements, representations or understandings
          ---------------                                                   
(whether oral or written and whether express or implied) which are not expressly
set forth in this Agreement have been made or entered into by either party with
respect to the subject matter hereof. This Agreement supersedes and replaces any
and all previous agreements between the Executive regarding compensation or
terms of employment.  This Agreement shall supersede the provisions regarding
acceleration of vesting provided in any stock option agreements.

     C.   Choice of Law.  The validity, interpretation, construction and
          -------------                                                 
performance of this Agreement shall be governed by the laws of the State of
California.

     D.   Severability.  The invalidity or unenforceability of any provision or
          ------------                                                         
provisions of this Agreement shall not affect the validity or enforceability of
any other provision hereof, which shall remain in full force and effect.

     E.   Arbitration.  Any dispute or controversy arising under or in
          -----------                                                 
connection with this Agreement shall be settled exclusively by arbitration in
Sacramento County, California, in accordance with the rules of the American
Arbitration Association then in effect.  Judgment may be entered on the
arbitrator's award in any court having jurisdiction.

     F.   No Assignment of Benefits.  The rights of any person to payments or
          -------------------------                                          
benefits under this Agreement shall not be made subject to option or assignment,
either by voluntary or involuntary assignment or by operation of law, including
(without limitation) bankruptcy, garnishment, attachment or other creditor's
process, and any action in violation of this subsection (f) shall be void.

     G.   Limitation of Remedies.  If the Executive's employment terminates for
          ----------------------                                               
any reason, the Executive shall not be entitled to any payments, benefits,
damages, awards or compensation other than as provided by this Agreement.

     H.   Employment Taxes.  All payments made pursuant to this Agreement will
          ----------------                                                    
be subject to withholding of applicable taxes.

     I.   Counterparts.  This Agreement may be executed in counterparts, each of
          ------------                                                          
which shall be deemed an original, but all of which together will constitute one
and the same instrument.

     J.   Representation by Counsel.  Executive represents that Executive has
          -------------------------                                          
had the opportunity to seek independent legal counsel in connection with
entering into the Agreement.

     K.   Attorney's fees.  In any action or arbitration brought under this
          ---------------                                                  
Agreement, the prevailing party shall be entitled to his attorneys' fees and
costs.

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          IN WITNESS WHEREOF, each of the parties has executed this Agreement,
in the case of the Company by its duly authorized officer, as of the day and
year first above written.

ACCESS HEALTH, INC.

 
------------------------------------

By:
   ---------------------------------
[Executive]
Print Name:
           -------------------------

Title:
      ------------------------------

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