6 ISSUE D BY CODE

W9133L-12-D-0002

1 CO N TRA CT/P U RCH O RD E R/ 

 A G RE E ME N T N O

W9133L

2 D ELIVERY O RD ER/ CA LL N O

0001

P AGE 1 OF 26

5 P RIO RITY

CODE

8 DELIVERY FOB

X DEST INAT ION

OTHER

(See Sch edule if o t h er)

ORDER FOR SUPPLIES OR SERVICES

3 D A TE O F O RD E R/CA L L

2014 Sep 29

4 RE Q / P U RCH RE Q U E ST N O

0010475956

SEE ITEM 6

NGB-ZC-AQ - W 9133L

111 SOU TH GEOR GE MASON D R

BLD G. 2, 4TH FLOOR

AR LIN GTON VA 22204-1373

7 ADM INIST E RE D BY (if other than 6)

(YYYYMMMDD)

10 D E L IVE R TO FO B P O IN T BY (D ate)

(YYYYMMMDD) ESC, INC.

MAGGIE HARRIS

8201 C OR POR ATE D R STE 1105

LANDOVER MD 20785-2269

9 CONT RACT OR CODE 0WJT8 FACILIT Y

SEE SCHEDULE

12 D ISCO U N T TE RMS

N et 30 D ays

1 1 MA RK IF BU SIN ESS IS

SMALL

SMALL

D ISA D VA N TA G E D

X W O MEN -OW N ED

1 3 M AIL INVOICE S T O T HE ADDRESS IN BLOCK

See Payment Instructions

25 TOTAL $1,709,179.90

W 39L U SA N G R EAD IN ESS C EN TER

W 39L U SA N G R EAD IN ESS C EN TER

111 S GEORGE MASON DRIVE

AR LIN GTON VA 22204-1382

X

1 7 ACCOUNT ING AND AP P ROP RIAT ION DAT A/ L OCAL USE

CODE

18 IT EM NO 1 9 SCHEDUL E OF SUP P LIE S/ SERVICE S

* If quantity accepted by the Government is sam e as

quantity a ccepted below quantity ordered and encircle.

16 DELIVERY/

1 4 SHIP T O

Se e Sche dule

W909UJ HQ0490

MARK ALL

P AC KAG ES AND

P AP ERS W ITH

 IDENTIFIC ATIO N

NUMB ERS IN

BLO C KS 1 AND 2.

23 AMOUNT

15 PAYMENT W ILL BE MADE BY CODE

DFAS-INDY VP GFEBS HQ0490

8899 E 56TH STR EET

INDIANAPOLIS IN 46249-3800

Th is d eliv ery o rd er/call is is s u ed o n an o th er G o v ern men t ag en cy o r in acco rd an ce w ith an d s u b ject to terms an d co n d itio n s o f ab o v e n u mb ered co n tract

TYPE CALL

OF P URCHASE

ORDER

SEE SCHEDULE 24. UNITED STATES OF AMERICA

TEL:

EMAIL:

CONTRACTING / ORDERING OFFICER

q u a n tity o rd ered , in d ica te b y X . If d ifferen t, en ter a ctu a l

BY: 

X If t his box is m arked, supplier m ust sign Accept ance and ret urn t he following num ber of copies: 1

NAME OF CONT RACT OR SIGNAT URE T YPED NAME AND T IT LE

(YYYYMMMDD)

DAT E SIGNE D

ACCE P T ANCE T HE CONT RACT OR HE REBY ACCE P T S T HE OFFE R REP RESE NT ED BY T HE NUM BE RED P URCHASE 

ORDE R AS IT M AY P REVIOUSL Y HAVE BEE N OR IS NOW M ODIFIE D, SUBJE CT T O AL L OF T HE T E RM S

AND CONDIT IONS SE T FORT H, AND AGRE ES T O P ERFORM T HE SAM E

Referen ce y o u r q u o te d ated

Fu rn is h th e fo llo w in g o n terms s p ecified h erein REF:

20 QUANT IT Y

ORDERED/

ACCEPT ED*

21 UNIT 22 UNIT PRICE

D IFFEREN CES

2 6

INSP E CT E D RECEIVED ACCEP T E D, AND CONFORM S T O T HE

CONT RACT EXCEP T AS NOT E D

2 7 a QUANT IT Y IN COL UM N 2 0 HAS BE E N

(YYYYMMMDD)

c DAT E d PRINT ED NAME AND T IT LE OF AUT HORIZED

 GOVERNM E NT RE P RE SENT AT IVE

b SIGNAT URE OF AUT HORIZ E D GOVE RNM E NT RE P RE SENT AT IVE

e M AIL ING ADDRE SS OF AUT HORIZ ED GOVE RNM ENT REP RESE NT AT IVE

36. I ce rtify this account is corre ct and prope r for paym e nt.

f T ELEPHONE NUMBER g E -M AIL ADDRESS

a DATE

(YYYYMMMDD)

b SIGNAT URE AND T IT LE OF CE RT IFYING OFFICE R

2 8 SHIP NO 2 9 DO VOUCHER NO 3 0

INIT IALS

32 P AID BY 33 AM OUNT VERIFIED

CORRECT FOR

35 BILL OF LADING NO

34 CHECK NUMBER

3 7 RECEIVED AT 38 RECEIVED BY 

(YYYYMMMDD)

31 PAYMENT

COMPLET E

PART IAL

FINAL

PART IAL

FINAL

DD For m 1155, DEC 2001 P RE VIOUS EDIT ION IS OBSOL ET E

39 DAT E RECEIVED 40 T OT AL

CONT AINERS

4 1 S/R ACCOUNT NO 4 2 S/R VOUCHE R NO

AD D R ESS

AN D

N AME

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(b) (6) (b) (6) (b) (6)

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I 

I I 

B 

I I 

§ 

I I 

• 

-- -

• • • 

I B 

§ 

I I 
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Section B - Supplies or Services and Prices 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

2001 1 Job $1,509,179.90 $1,509,179.90 

Program Support Services 

FFP 

This CLIN is for non-personal services labor in support of the Solider and Family 

Support Services requirement. This CLIN is for the labor mix outlined in the 

contractor proposal dated 02Sep14. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010475956 

 

 

 NET AMT $1,509,179.90 

 ACRN AA 

CIN: GFEBS001047595600001 

 $1,509,179.90 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

2003 Job $200,000.00 

Travel - OY2 

COST 

Contractor travel requirements shall be issued against this CLIN. Payment will be 

in accordance with the Joint Travel Regulation as applicable from FAR 31.205-46 

for locality per diem rates. This is a COST reimbursement CLIN. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010475956 

 ESTIMATED COST $200,000.00 

 ACRN AB 

CIN: GFEBS001047595600004 

$200,000.00 

 

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Section C - Descriptions and Specifications 

PERFORMANCE WORK STATEMENT

1.0 General: 

1.1 Scope: The contractor shall provide all services, material, supervision and quality control necessary to perform 

HRS Support Services as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The 

contractor shall perform to the standards in this contract. 

1.2 General Background: The Soldier and Family Support Division (ARNG-HRS), as a strategic partner with the 

States, develops and delivers innovative human resource programs and services designed to support the mission of 

the Soldier and his/her Family. The ARNG-HRS division grew in terms of both functions and programs over the 

past few years and the Force Management process has not kept pace. The Army National Guard (ARNG) leadership 

has recognized the requirement for additional support in order to successfully manage and execute these new 

responsibilities. The Division assumed responsibilities for substance abuse, sexual assault, suicide prevention, 

resilience training, employment and survivor outreach. 

1.2.1 Background: This requirement consolidates numerous non-personal services that are currently being provided 

through one-year task orders off of an IDIQ contract. 

1.3 Period of Performance (PoP): The Period of Performance for this requirement shall be one base Year of 12 

months plus one 12 month option period. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services 

are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, 

prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it 

assures itself that its work complies with the requirements of the contract. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in 

accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the 

Government must do to ensure that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) 

(defect rate(s)). 

1.4.3 Recognized Holidays: The below link shall be used for the determination of recognized US holidays in 

accordance with Office of Personnel Management. 

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/ 

1.4.4 Place and Performance of Services: The contractor shall typically provide services between the core hours of 

0730 and 1700 Monday through Friday, except on recognized US holidays or when the Government 

facility/installation is closed due to local or national emergencies, administrative closings, or similar Governmentdirected facility/installation closings. Performance shall be at the Arlington Hall Station – Building One, Arlington 

Virginia located at 111 South George Mason Drive Arlington, VA. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government 

facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that 

the stability and continuity of the work force are essential. 

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1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable 

installation, facility and area commander installation/facility access and local security policies and procedures 

(provided by government representative). The contractor shall also provide all information required for background 

checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director 

of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification 

requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) 

change, the Government may require changes in contractor security matters or processes. 

1.4.5.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At 

the close of each work period, Government facilities, equipment and materials shall be secured. 

1.4.6 Special Qualifications: Several of the positions outlined in the PWS require that the personnel possess special 

qualifications/training and/or access to specific systems which support their services to that functional branch. 

Those special qualifications and/or training will be noted within the PWS. (Note: The Government does not 

provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully 

trained, certified and qualified for the position in which they will be serving.) 

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award 

conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, 

Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet 

periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer 

will apprise the contractor of how the Government views the contractor’s performance and the contractor shall 

apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues 

raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government. 

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this 

contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be 

designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not 

assigned), to resolve issues, receive technical instructions, 

and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any 

services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure 

contractor employees understand that services performed outside the scope of the contract are performed wholly at 

the expense of the contractor. 

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government 

telephones and working in other situations where their contractor status is not obvious to third parties are required to 

identify themselves as such to avoid creating an impression in the minds of members of the public that they are 

Government officials. The contractor shall also ensure that all documents or reports produced by contractor 

personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The 

Arlington Hall Badge will be worn above the waist and be visible at all times. Any other applicable requirements 

for the identification of contractor personnel will be addressed by the NGB security office at time of badge issue. 

1.4.10 Contractor Travel: 

Contractor travel is required under this requirement. A single NTE contract Line will be added to pay for travel 

expenses. The travel expenses required under this requirement are 7-8 out-of-area meetings per month in support of 

those programs outlined in the PWS. The specific dates/locations are based upon schedules not yet published, 

however these meetings are typically no longer than three days each and will encompass lodging, meals and a rental 

vehicle for those areas not covered by a transit system (rail/metro/shuttle). The purpose of the travel will be to 

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analyze data presented at meetings and briefings and to provide subject matter expertise to ARNG/Government 

panels. The contractor shall be authorized travel expenses consistent with the 

substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds 

specified in this contract. All travel requires COR recommendation for approval and 

authorization by the KO prior to travel arrangements being made. 

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in 

the performance of this contract. The cost of shipping training aids shall be borne by the Government and the 

contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of 

funds in this contract. 

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work 

under this contract may receive, have access to proprietary or source selection information (e.g., cost or pricing 

information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services 

which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI 

and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will 

be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines 

that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she 

deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements 

which may be affected by the OCI. 

1.4.14 Phase In Period: This contract is assuming the requirements of numerous current contracts/task orders with 

various periods of performance. As such, the contractor shall be responsible for the Phase in of the required services 

throughout the base period of performance. The contractor shall ensure seamless transition of services to the current 

contract during the transition-in periods. 

1.4.15 Phase Out Period: The contractor may be required to coordinate with a successor contractor. The contractor 

shall ensure all deliverables and services are provided and that full cooperation is given to any follow-on successor 

contractor. 

1.4.17. The Contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of 

work under the task order in accordance with DFARS 224.103, DoDD 5400.11, Department of Defense Privacy 

Program, and DoD 5400.11-R, Department of Defense Privacy Program. If the Contractor violates the 

aforementioned policies and a PII breach results, the Contractor shall be responsible for all notification costs, callcenter support costs, and credit monitoring service costs for all individuals whose PII has been compromised. 

1.5 Training 

The following training shall be required of all contractor personnel in accordance with current DoD and other 

applicable guidance. 

1.5.1 Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, 

requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness 

training within 30 calendar days after contract start date or effective date of incorporation of this requirement into 

the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected 

contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, 

within 15 calendar days after completion of training by all (Include UIC) employees and subcontractor personnel. 

AT Level I awareness training is available at website: https://atlevel1.dtic.mil/at. 

1.5.2 Anti-Terrorism (AT) Awareness Training for Contractor Personnel Traveling Overseas. This standard 

language text required US based contractor employees and associated sub-contractor employees to make available 

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and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 

525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local 

point of contact. 

1.5.3 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractors 

employees shall comply with applicable installation, facility and area commander installation/facility access and 

local security policies and procedures (provided by government representative). The contractor shall also provide all 

information required for background checks to meet installation access requirements to be accomplished by 

installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must 

comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In 

addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection 

Condition (FPCON) at any individual facility or installation change, the Government may require changes in 

contractor security matters or processes. 

1.5.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local 

iWATCH program (training standards provided by the requiring activity ATO). This local developed training will 

be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious 

activity to the COR. This training shall be completed within 30 calendar days of new employees commencing 

performance with the results reported to the COR NLT 45 calendar days after contract award. 

1.5.5 DOD Information Assurance (IA) Awareness/Information Technology (IT) Training. All contractor employees 

with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking 

System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness 

prior to access to the information systems and then annually thereafter. All contractor employees working IA/IT 

functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 

within six months of employment. 

1.5.6 Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, new contractor employees must 

complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must 

complete annual OPSEC awareness training. 

1.5.7 All contractor personnel shall be required to have a Common Access Card (CAC) and access to the ARNG 

network. The issuance of all CAC credentials as well as access to the ARNG network shall be in accordance with 

AHS protocol. 

1.6 Personal Identity Verification of Contractor Personnel (Sept 2007) 

1.6.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract 

that implement Homeland Security Presidential Directive - 12 (HSPD-12), Office of Management and Budget 

(OMB) Memorandum M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 

201. 

1.6.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine 

physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. 

1.6.3 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal 

Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, 

December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the 

completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National 

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Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined 

equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) 

verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements 

according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) 

of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense 

Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must 

be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative 

personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.6.4 HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all 

contract or subcontract personnel assigned who 1. Require access to multiple DoD facilities or access to multiple 

non-DoD Federal facilities on behalf of the Department on a recurring basis for a period of 6 months or more; or 2. 

Require both access to a DoD facility and access to DoD networks on site or remotely (and other eligible 

populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). It is the responsibility of the contractor to 

ensure that all employees requiring an initial background investigation provide an Optional Form (OF) 306, 

Declaration of Federal Employment, Personnel Security Investigation Portal (PSIP) form at attachment (TBD), DD 

Form 2875, System Authorization Access Request, and a birth certificate at the earliest possible date to the 

contractor or designated representative. The contractor or designated representative will review the forms for 

completeness and accuracy, then forward them to the servicing personnel security management office who will 

initiate the investigation process via the PSIP. Once the investigation request is processed, contractor personnel be 

notified by and communicate directly with the Army Personnel Security Investigations Center of Excellence (PSICoE) team throughout the investigation submission process. The contractor shall ensure all instructions regarding 

background investigation processing, including those provided verbally, by e-mail or via a Government system are 

complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to 

return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its 

hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet 

performance requirements or decreases in efficiency in accordance with the applicable inspection clause. 

The contractor is responsible for managing requests for new or renewal CACs in sufficient time to ensure that all 

contractor employees have them when needed to perform work under their assigned contract. The norm is at least 

ten calendar days advance notice to the TA unless there are extenuating circumstances approved by the Contracting 

Officer's Representative (COR) or Contracting Officer. 

1.6.5 Trusted Associate Sponsorship System (TASS): A designated Trusted Agent (TA) must process applications 

for contractor CACs using TASS and DD Form 2875 as the source document for each contractor employee who 

meets interim or final credentialing requirements for a CAC. The DD Form 2875 will be used to document and 

verify presence or submission of the requisite investigation. Upon request, the TA will establish a TASS application 

account for each CAC request and provide the contractor employee with a USER ID and password, via email, to the 

company POC or contractor employee. The contractor employee shall access the TASS account to complete the 

CAC application (entering/editing contractor 11information as applicable) at: https://www.dmdc.osd mil/tass/. 

It is recommend that a dedicated corporate Point of Contact (POC) be designated to serve as the contract company 

single POC for contract employee investigative processing, TASS application processing and other CAC and 

security related matters. If a dedicated POC is not established, each contractor employee requiring a CAC will be 

required to process their own applications. 

The contractor shall obtain an Army Knowledge Online (AKO) email address for each contractor employee CAC 

applicant. This can by registering as an "Army Guest" at http://www.us.army mil . The sponsor will be the COR or 

a COR designated individual if the COR is ineligible to serve as an AKO sponsor. 

Note: If a contractor employee loses the privilege to access AKO, they lose the ability to renew their CAC. 

Therefore it is critical that contractor employees maintain their AKO accounts. 

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CACs shall be issued for a period of performance not longer than three (3) years or the individual's contract end date 

(inclusive of any options), whichever is earlier. 

Once a contractor is approved for CAC issue, the information from TASS is transferred to the Defense Enrollment 

Eligibility Reporting System (DEERS) database. The contractor will receive instructions to report to a Real-Time 

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: 

http://www.dmdc.osd mil/rsl/). 

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of 

identification. Identity source documents must come from the list of acceptable documents included in Form I-9, 

OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document 

from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). 

The Identity documents will be inspected for authenticity, scanned, and stored in the DEERS upon CAC issue. The 

photo ID requirement cannot be waived, consistent with applicable statutory requirements. The contractor, COR or 

POC shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee. 

2.0 Acronyms: 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

CFR Code of Federal Regulations 

CIMS Critical Incident Management System 

CONUS Continental United States (excludes Alaska and Hawaii) 

COR Contracting Officer Representative 

COTS Commercial-Off-the-Shelf 

CSF2 Comprehensive Soldier Family Fitness 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

DD254 Department of Defense Contract Security Requirement List 

DFARS Defense Federal Acquisition Regulation Supplement 

DOD Department of Defense 

DTMS Digital Training Management System 

DTS Defense Travel System 

FAR Federal Acquisition Regulation 

FMP Family Management Program 

FPCON Force Protection Condition 

FRSA Family Readiness Support Assistants 

GFMS Guard Family Management System 

JASMS Joint Applications Staff Management System 

KO Contracting Officer 

MFH Military Funeral Honors 

MRT Master Resilience Trainer 

NGB National Guard Bureau 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

RTA Resilience Training Assistant 

QA Quality Assurance 

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QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

SASI Substance Abuse Services Initiative (SASI) 

SOS Survivor Outreach Services 

TASS Trusted Associate Sponsorship System 

TE Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide 

the facilities, equipment, materials, and/or services listed below: 

3.0.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support 

outlined in this PWS to include desk space, telephones, computers, network access and other items necessary to 

maintain an office environment. The workspace to be provided shall be at Arlington Hall Station (AHS), 111 S. 

George Mason Drive Arlington, VA 22204-3231 

3.0.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. 

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E) 

4.0.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the 

contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1. 

5.0 Requirements: The contractor shall provide services in support of the ARNG-HRS Division program 

management activities. Where noted, services in support of specific branches may indicate areas of focus or 

branch-specific tasks/deliverables. 

5.1 Objectives 

5.1.1 Provide functional expertise and analytical management support to the functional branches of the Soldier and 

Family Support Division. 

5.1.2 Ensure services align with strategic and operational goals for respective functions. 

5.1.3 Provide expert advice and recommendations to improve the quality of support provided to the States and 

Territories. 

5.1.4 Provide quality products and support which can be used to inform senior leaders and justify appropriate 

program resources. 

5.2. The services below outline the general requirements, by service area, to support the work outlined in the PWS. 

Branch-specific requirements are outlined under para 5.3 of the PWS. 

5.2.1. Suicide Intervention Program Support: Performs services in support of the ARNG suicide intervention 

program. Primary services require analysis of studies to examine the factors which may impact a Soldier’s decision 

to commit suicide. Contractor prepares appropriate products to inform the leadership of study results. Services 

required include: 

 Executive level program support. Prepare program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. 

 Provide critical analysis of ARNG and Army suicide prevention programs for Government review. 

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 Develop recommendations to reduce risk and subsequently suicides. 

 Analyze all applicable suicide intervention guidance to determine its impact on ARNG-HRS programs and 

potential risks to operations. 

 Participate in expert advisory committees to obtain the most recent and relevant research as it applies to 

the work outlined in this PWS. Develop strategies for follow-up with states involving implementation of 

risk reduction strategies at their level. 

 Provide analysis and recommend measures to increase HRS efficiencies and effectiveness. 

 Provide background data and analysis to be used in the Government integration and coordination of future 

HRS program initiatives 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Advise Division Chief on risk reduction communication plan and potential studies which may mitigate 

potential suicides in the ARNG. 

 Provide subject matter expertise for use in the Governments employment of sophisticated analytical 

techniques in conjunction with the latest research to reduce risk of suicide for Soldiers and Family 

members of the ARNG. 

 Develop an executive level analysis of suicide data annually and prepare appropriate executive level 

briefing of analysis. Brief results to appropriate Government representatives. 

 Participate in meetings with appropriate governmental and non-governmental agencies which support risk 

reduction and suicide prevention efforts. The contractor shall not represent the Government in meetings, 

only attend in an evaluation and expertise-based basis. 

 Provide background material and analysis to be used in Government interagency planning and program 

synchronization. 

 Maintain documentation depicting current and future strategic program goals/objectives and other unit 

records resulting from analyses. 

 Prepare for travel to meetings, conferences and planning groups. 

 Review current SOPs to identify any outdated, incorrect or other data which should be 

added/deleted/modified. 

 Prepare monthly report that outlines analysis of suicide intervention guidance, analysis of risk reduction 

communication plan, and analysis of processes and procedures. 

Note: This suicide intervention program support requirement is for only six months. 

5.2.2. Program Support Coordination: Provides functional services for designated branches within ARNG-HRS. 

Contractor analyzes all current family support guidelines and policy to determine their impact on ARNGHRS programs, specifically programs under the designated branch. Primary services involve conducting 

analysis and preparing products for use in the decision making process of senior leaders. Focus of work is 

to improve the quality and quantity of support to the 54 States and Territories in a designated functional 

area. The individual branches/sections requiring the above support are Resilience, Suicide Prevention, 

Substance Abuse, Sexual Assault/Harassment, Family Programs, Employment Programs, Survivor Services 

and Family Programs. Services required include: 

 Conduct analyses of programs and projects within the functional area of expertise and prepare documents 

and briefings for use in briefing senior leaders. 

 Coordinate with appropriate internal and external staffs in the development of products. 

 Analyze programs and projects using metrics and techniques to support presentations and 

recommendations. 

 Provide structured feedback to functional branches based on thorough analysis and coordination. 

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 Respond to inquiries from States and Territories. 

 Participate in meetings with appropriate agencies which support designated functional expertise. 

 Collect and analyze best practices from the 54 States and Territories and provide feedback to supported 

branch on potential implementation nationwide. 

 Identify improvements and efficiencies for programs under functional umbrella. 

 Brief leaders and staff on assigned projects and programs under the direction of the functional branch chief. 

 Collect and analyze data, prepare reports, and provide feedback which improves quality of life and 

conserves resources for Soldiers, Survivors, Victims and Families. 

 Monitor and track program and project metrics to ensure efficiency and effectiveness. Identify 

improvements and efficiencies based upon metrics analysis 

 Participate in conferences, meetings, work groups, and briefings in support of branch program goals and 

requirements. 

 Provide structured feedback on training and support requirements for programs and projects which would 

improve quality and/or quantity of support to the 54 States and Territories. 

 Prepare monthly report that outlines analysis of programs and projects, best practices from the 

states/territories, and recommendations for implementing best practices nationwide. 

5.2.3 Program Support Analyses: Contractor provides analytical services in support of the appropriate ARNGHRS branch. The branch requiring program support analysis is the Sexual Assault and Harassment Prevention. 

Services required include: 

 Provide analysis and subject matter expertise regarding the Planning Process for all aspects of program 

planning and implementation. 

 Provide periodic progress reports and briefings on program analysis of ARNG-HRS programs and policies. 

The reports and briefings will be used by the Government as a resource in development of its short and 

long range planning 

 Facilitate working groups to determine best practices of the HRS Division programs. 

 Provide feedback based on review of base documentation as well as historical trends. 

 Ensure HRS guidance and policy is consistent with NGB and State military regulations/policies. Field 

questions from states/territories and draft responses and supporting documentation for Government 

program manager review. 

 Provide current data and analysis to be used by the Government in developing key indicators. 

 Provide analysis which effectively and efficiently tracks and reports the status of the key indicators and 

measures progress toward the established goals. 

 Provide analyses focused on HRS Program Synchronization, quality control measures, systems, processes, 

and procedures to increase HRS efficiencies and effectiveness. 

 Maintain records depicting current and future planning goals, objectives and projects. 

 Evaluate program performance against stated goals by compiling, organizing, and analyzing data and 

identifying any trends. 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Prepare for travel to meetings, conferences and planning groups. 

5.3 In addition to the program support and program analysis tasks above, individual branches have specific tasks and 

deliverables which are unique to that branch and are identified under that branch area and in the deliverables table. 

Specific focus areas may require access to Government systems which are listed under that area. Contractor 

personnel under those areas shall have proficiency in the systems shown. Services provided shall adhere to 

branch/division program SOPs and regulatory guidance. 

5.3.1 Resilience 

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5.3.1.1 Program Analyses

Analyze seat allocation data in the Army Training Requirements and Resources System (ATRRS). Inputs yearly 

training schedules, monitors school quota sources, and reviews historical and current program execution trends to 

improve overall program efficiencies. Provides services in accordance with MRT policy and branch standard 

operating procedures (SOP). Provides weekly rollup reports of trained Master Resilience Trainers (MRT) and 

/Resilience Trainer Assistants (RTA). 

5.3.1.2 Senior Program Coordination:

Provides analyses on existing efforts and program initiatives to ensure conformance to the overall Army Resilience 

program strategy and program execution. Routinely communicates with executive sponsors at the ARNG, States 

and Territories, CSF2 directorate, CSF2 program steering committees, ArmyFit Content Review Board and CSF2 

Curriculum. Conducts periodic briefings/status updates to the Government. Provides periodic program review and 

submits results to the Government to ensure alignment with the overall strategic vision. Identifies trends in resilience 

training nationally and provides courses of action to the Government on improving resilience initiatives and 

programs. 

5.3.1.3 Program Coordination

Provides national level program training and support to the 54 States and Territories regarding MRT, RTA and the 

executive level course. Monitors and gathers information within Digital Training Management System (DTMS) to 

provide monthly reports to DIV leadership and coordinates all training requirements within the states and territories. 

Analyzes all training material, reports and feedback from states and territories to determine alignment to CSF 

training standards. Serves as a level II facilitator at the national level. Analyzes all applicable guidance to 

determine their impact on branch programs at national and state level. The services provided under this area require 

the assigned contractor employee to be certified as a Level II MRT trainer. 

Services provided to the resilience branch will require access to the DTMS, ATRRS and GFEBs systems. 

5.3.2 Suicide Prevention 

Reports suicides and update tracking reports as suicides are reported. Provides research and studies which support 

Government suicide prevention initiatives. Supports the Government’s creation, writing and development for all 

programs related to risk management and suicide. Studies potential factors which may impact a Soldier’s decision 

to commit suicide to determine factors most applicable to ARNG Soldiers. Prepares appropriate products to inform 

the leadership of study results. Task performance shall encompass developing, designing, maintaining, modifying 

and presenting results of scientific studies. Provides research and analysis in support of executive level training 

programs. The research and analysis will consist of applicable research, studies, handouts and other support 

material that supplements the instruction. Prepares program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. Provides critical analysis of ARNG and 

Army suicide prevention programs for Government review. Provides functional support through recommendations 

on reducing risk and subsequently suicides. Analyzes all applicable guidance to determine their impact on ARNGHRS programs and potential risks to operations. Facilitates expert advisory committees. Develops strategies for 

follow-up with states involving implementation of risk reduction strategies at their level. Recommends measures, 

systems, processes, and procedures to increase HRS efficiencies and effectiveness. Integrates and coordinates future 

HRS program initiatives within the scope of this PWS. Maintains records depicting current and future program 

goals/objectives and project records. Monitors program metrics to measure performance and overall effectiveness of 

program operations. Analyzes the risk reduction communication plan and identifies studies which may mitigate 

potential suicides in the ARNG. Provides sophisticated analytical techniques in conjunction with the latest research 

to reduce risk of suicide for Soldiers and Family members of the ARNG. Develops an executive level analysis of 

suicide data annually and prepares appropriate executive level briefing of analysis and briefs results to appropriate 

Government personnel. Participates in meetings with appropriate governmental and non-governmental agencies 

which support risk reduction and suicide prevention efforts. Maintains documentation depicting current and future 

strategic program goals/objectives and other unit records resulting from analyses. Analyze suspected suicide data 

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from the Critical Incident Management System. Using subject matter expertise and analysis of current programs and 

guidance, develop a SOP for ARNG suicide data trend analysis. 

Services under this area will require access to the Critical Incident Management System (CIMS) 

5.3.3 Substance Abuse Prevention Support 

Tracks the number of illicit positives by state and compiles monthly reports/briefings of findings. 

Provides comprehensive needs assessments and data acquisition/analysis in support of the ARNG Substance Abuse 

Program. Supports Government data-driven strategic planning to include research based logic models and efficient 

and effective program implementation and program evaluation. 

Collaborates with the ARNG Substance Abuse Program Manager in developing and sustaining demonstrated 

proficiencies in executing and evaluating the ARNG Substance Abuse Program. 

Supports State level SASI partnerships by leveraging existing State and local community assets to address and 

enhance substance abuse support to Soldiers within their communities. Monitors, evaluates, and ensures the 

measures of performance and measures of effectiveness achieve all SASI program objectives. Fosters partnerships, 

leveraging existing resources, and expanding assistance and support opportunities with federal and national 

substance abuse stakeholders/organizations in order to strategically address ARNG substance abuse, synchronize 

efforts, and ensure prioritization of ARNG and substance abuse programs. Analyze ARNG Substance Abuse 

Prevention Programs to ensure alignment with AR 600-85 requirements and that models developed address the 

specific needs of the ARNG. Using subject matter expertise and analysis of current programs and guidance, develop 

a SOP for substance abuse program administration. 

5.3.4 Family Programs Support 

Provides detailed monthly reporting of the number of cases by State and National totals. Performs trend analysis on 

a monthly basis for current, past and future support of cases by State and National totals from data in FMP. 

Provides detailed monthly report of current issues by personnel category at the National level in accordance with the 

Army Family Action Plan. Provides a detailed monthly Family Readiness Support Assistants (FRSA) report of 

critical services and data management support. Provides a detailed monthly readiness report, activity report, and a 

detailed annual customer survey. Provides detailed monthly reporting of the number of teens in Resilience by State 

and National totals. Analyzes quarterly customer service satisfaction surveys for all four Family programs by State 

and calculates National totals. Performs trend analysis on a Quarterly basis for current, past, and future support of 

cases by State and National totals from gathered data from all four Family programs. Gathers and analyzes data and 

identifies systematic problems for resolution. Tracks progress of problem resolution and reports significant 

activities. Provides monthly report of State/National security suitability and training and background checks IAW 

regulations throughout the States and Territories. 

Services in support of this branch will require access to the Guard Family Management System (GFMS) or FMP 

compliance database. 

5.3.5 Employment Services 

5.3.5.1 Employment Program Support: Provides subject matter expertise in the Governments development and 

implementation of employment services nationwide. Services provided include: 

 Ensure communications materials to end-users are in line with ARNG-HRS guidelines and standards. 

 Research and analyze new employment programs and initiatives for validity and effectiveness. 

 Interact with other Service components, Federal, State and private sector entities to identify employment 

best practices, reduce redundancies and increase productivity. 

 Support Government development of new partnerships with corporations and non-profits interested in 

assisting National Guard (NG) Soldiers and their Families. Provide background data and expertise to be 

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used in the Governments vetting of partnerships and development of implementation /communication 

strategies to end-users. 

 Analyzes current and forecasted employment material and uses ARNG-GSS marketing guidelines to 

provide recommendations on how to best facilitate implementation in ARNG-HRS programs. 

 Analyze marketing operations to identify redundancies and increase reach of employment programs. 

 Research and develop program appropriate marketing material (i.e. pens, books, bags) for Government 

review. 

 Research employment communication venues, both social and commercial, to increase awareness. 

 Researches and identifies new employment sites of operation or expansion. 

 Support ARNG-HRS representation at employment seminars, conferences and meetings to increase 

effectiveness and awareness of all HRS products. 

 Provides subject matter expertise and research used in Governments assessing, planning and 

implementing current and new programs and processes. 

 Interface with other NGB divisions and assets to increase employment programs effectiveness and 

communication continuity. 

5.3.5.2 Employment Program Coordination: Contractor provides analysis, research and coordination services which 

support ARNG-HRS strategic plan development and implementation. Services provided include: 

 Provide feedback concerning all matters related to Family/Employment guidance and training. Feedback 

will be provided in periodic reports, executive overviews and presentations. Make recommendations 

concerning the Planning Process for all aspects of employment program planning and implementation. 

 Make recommendations on employment goals 

 Doctrine, Policy, and Training: 

o Facilitates working groups to determine best practices of the HRS Division employment programs. 

o Provide recommendations based on review of base documentation as well as historical trends. 

o Analyze HRS employment guidance and policies to ensure consistency with NGB and State military 

regulations/policies. Review employment related questions from states/territories and craft responses 

and supporting documentation for Government program manager review. 

o Ensure doctrine, policy, and training compliance and standardization for all employment programs. 

 Effectively and efficiently tracks and reports the status of the key indicators that measure progress toward 

the established goals. 

 Support the Government oversight of the HRS employment program synchronization. 

5.3.6 Survivor Services & Casualty Operations 

 Analyze integration processes and procedures for expanding the organization’s program capabilities to 

enhance support in terms of Survivor Services in the 54 States/Territories. Based upon analysis, provide 

courses of action and recommendations on improving the effectiveness of integration processes. 

 Provides support services for the ARNG Casualty Operations (CASOPS) Program and coordinates with 

Human Resources Command (HRC). The services provided are in accordance with CASOPS SOP and 

applicable guidance. 

 Conducts coordination and provides support for ARNG Military Funeral Honors (MFH) and Survivor 

Outreach Services (SOS) programs. 

 Coordinates with the SOS Program proponent, the Installation Management Command (IMCOM) and the 

Assistant Chief of Staff for Installation Management (ACSIM). 

 Provide critical analysis of Survivor Services programs in support of HRS strategic planning. 

 Reviews the Governments development and maintenance of the HRS Strategic Plan for survivor services. 

 Facilitate expert advisory committees. Support strategies for follow-up with States involving 

implementation of strategies at their level in support of the Survivor Services program. 

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 Support quality control measures, systems, processes, and procedures to increase HRS efficiencies and 

effectiveness. 

 Monitor Program Metrics to measure performance and overall effectiveness of program operations. 

 Prepare reports, presentations and briefings for staff program meetings at various levels of command to 

include MACOMs/NGB. 

 Collect and analyze data from survivor services and compile on a monthly basis. 

5.3.7 Sexual Assault and Harassment Prevention (Program Analysis) 

Analyze sexual assault reports monthly and determine trends; recommend functional processes to mitigate future 

assaults. Provide research and data used to meet daily, quarterly and annual reporting requirements in the Defense 

Sexual Assault Incident Database (DSAID) by identifying trends, analyzing risk factors or problematic 

circumstances. Analyze consolidated and completed reports from all 54 states/territories to include both qualitative 

and quantitative position data requirements for all full time and collateral duty Sexual Assault Response 

Coordinator’s and Victim Advocates’. 

5.3.8 Sexual Assault and Harassment Prevention (Program Coordination) 

Collect and track reports of sexual assault from the states and territories daily. Identify systemic problems as well as 

individual problems and provide analysis to the Government. Collects and analyzes reporting procedures, victim 

advocacy, confidentiality, training, safety tips and resources for the Sexual Harassment Assault Response Program 

(SHARP). Coordinate with the 54 states/territories to analyze and provided feedback on the DoD Sexual Assault 

Advocate Certification Program (D-SAACP) to include the tracking of submitted and credentialed packets. 

Facilitate working groups in determining best practices that measure progress toward the SHARP program goals. 

Track and report the status of the doctrine, policy, or training initiatives. Analyzes measures of performance and 

effectiveness across program to identify areas of risk and processes to improve effectiveness of the SHARP 

program. 

Services provided under para 5.3.8 & 5.3.9 shall require access to the Defense Sexual Assault Incident Database 

(DSAID). 

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Deliverables Schedule 

 PWS Reference / Deliverable 

Title

Frequency Number of 

Copies

Medium/Format Submit To 

5.2.1. 

Develop executive level 

analysis of suicide data 

Annually 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.1 

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.1 

Review of SOP 

Initially within 

30 days of 

award, monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.2 

Analysis of programs and 

projects, best practices from the 

states/territories, and 

recommendations for 

implementing best practices 

nationwide. 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.1.1 

Rollup report on trained MRT 

and RTAs 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

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5.3.1.3 

DTMS Report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Report of the number of 

suspected suicides by state.

Daily 1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Validation report on data 

submitted to HQDA 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Suicide trend analysis SOP 

Draft within 30 

days of award. 

Updated monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

OCONUS/CONUS report 

reflecting current tracking of 

data on suspected suicide and 

equivocal deaths 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.3 

Substance abuse program

SOP 

Draft within 30 

days of award, 

final version 

within 60 days of 

award. Updated 

monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

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5.3.3 

Illicit positive report 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.3 

Comprehensive Needs 

assessment and data analysis 

Initially within 

30 days of 

award, monthly 

thereafter 

1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

State/National security 

suitability report 

Monthly 1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

AFAP Army Family Action 

Plan current issues by 

personnel category report

Monthly 1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

Customer Survey 

Annually 

1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

Critical services and data 

management support, of the 

Comprehensive Soldier 

Family Fitness (CSF2) 

initiative by State

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.4 

CSF2 Teen Resilience 

reporting of the number of 

teens skilled in Resilience by 

State and National totals. 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

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5.3.5 

Report of new partnerships, 

corporations and non-profits 

that have elected to partner 

with the ARNG on 

employment efforts

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.5 

Report on effectiveness of 

marketing efforts in reaching 

targeted populations.

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.5.2 

Program analysis and 

recommendation report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.6 

Survivor Services Report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.7 

Trend analysis and process 

improvement report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.8 

Trend analysis and process 

improvement report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

 

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Section E - Inspection and Acceptance 

INSPECTION AND ACCEPTANCE TERMS 

Supplies/services will be inspected/accepted at: 

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 

2001 Destination Government Destination Government 

2003 Destination Government Destination Government 

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Section F - Deliveries or Performance 

DELIVERY INFORMATION 

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC 

 

2001 POP 29-SEP-2014 TO 

28-SEP-2015 

N/A W39L USA NG READINESS CENTER 

W39L USA NG READINESS CENTER 

111 S GEORGE MASON DRIVE 

ARLINGTON VA 22204-1382 

703-607-9421 

FOB: Destination 

W909UJ 

 

2003 POP 29-SEP-2014 TO 

28-SEP-2015 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

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Section G - Contract Administration Data 

OPTION PERIODS

The task order request for proposals for this requirement, solicited and received proposal proposal pricing, for the 

base year, as well as two 12-month option periods. Each of the option periods shall be executed as a separate task 

order under this IDIQ using the ESC, Inc. proposal dated 02Sep14. 

ACCOUNTING AND APPROPRIATION DATA 

AA: 02120142014206500001131312510040088883 6100.9000021001 

COST CODE: A183U 

AMOUNT: $1,509,179.90 

CIN GFEBS001047595600001: $1,509,179.90 

 

AB: 021201420142065000011313121T0040088883 6100.9000021001 

COST CODE: A183U 

AMOUNT: $200,000.00 

CIN GFEBS001047595600004: $200,000.00 

 

CLAUSES INCORPORATED BY REFERENCE 

252.232-7003 Electronic Submission of Payment Requests and Receiving 

Reports 

JUN 2012 

252.232-7006 Wide Area WorkFlow Payment Instructions MAY 2013 

ADMINISTRATION

G.1 Task Order Administration 

(a) Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the 

administration of the task order requires maximum coordination between the Government and the contractor. The 

following provides the roles and their respective authority during the performance of the contract: 

(1) Task Order Contracting Officer (KO). The KO is the only person authorized to direct changes in 

any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this 

contract, said authority remains solely with the KO. In the event the contractor effects any such change at the 

direction of any person other than the KO, the change will be considered to have been made without authority 

and solely at the risk of the contractor. Communications pertaining to contractual administrative matters shall be 

addressed to the KO. No changes in or deviation from the terms and conditions shall be effected without a written 

modification to the task order executed by the KO authorizing such changes. 

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 (2) Task Order Contracting Officer’s Representative (TO COR). The KO shall designate task order level 

CORs during the term of this contract, DFARS clause 252.201-7000 “Contracting Officer’s Representative”. The 

COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement 

definitions, and other operations type problems. TO CORs may provide technical guidance in direction of the work, 

but they will not be authorized to change any of the terms and conditions of the task order or order. TO CORs will 

be designated by a letter of appointment from the TO KO. 

(3) Contractor. The contractor shall not accept any instructions issued by any person employed by the U.S. 

Government or otherwise, other than the KO, or the TO COR acting within the limits of his or her authority. The 

contractor shall not in any way represent that he is a part of the U. S. Government or that he has the authority to task 

order or procure supplies for the account of the United States of America. 

G.2 Identification of Government Officials 

The Government Officials assigned to this task order are as follows: 

Contracting Officer: 

Name: 

Phone: (703) 607-1127 

Fax: (703) 607-1742 

E-mail: 

Contracting Officer’s Representative: 

Name: 

Phone: (703) 601-7001 

E-mail: 

Contract Specialist: 

Name: 

Phone: (703) 604-4425 

E-mail: 

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(b) (6) (b) (6) (b) (6) (b) (6) (b) (6) (b) (6)

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G.3 TECHNICAL DIRECTION AND SURVEILLANCE 

 (a) Performance of the work under this task order shall be subject to the surveillance and written technical 

direction of the Contracting Officer's Representative (COR), who shall be specifically appointed by the Contracting 

Officer in writing. Technical direction is defined as a directive to the Contractor which approves approaches, 

solutions, designs, or refinements; fills in details or otherwise completes the general description of work of 

documentation items; shifts emphasis among work areas or tasks; or otherwise furnishes guidance to the Contractor. 

Technical direction includes the process of conducting inquiries, requesting studies, or transmitting information or 

advice by the COR, regarding matters within the general tasks and requirements in Section C of this contract. 

 

 (b) The COR does not have the authority to, and shall not, issue any technical direction which: 

 

 (1) Constitutes an assignment of additional work outside the Performance Work Statement; 

 

 (2) Constitutes a change as defined in the task order clause entitled "Changes"; 

 

 (3) In any manner causes an increase or decrease in the total estimated task order cost, the fixed fee (if any), or 

the time required for task order performance; 

 

 (4) Changes any of the expressed terms, conditions, or specifications of the contract; or 

 

 (5) Interferes with the Contractor's right to perform the specifications of the contract; 

 

 (c) All technical directions shall be issued in writing by the COR; 

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1.0 General: 

1.1 Scope: The contractor shall provide all services, material, supervision and quality control necessary to perform 

HRS Support Services as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The 

contractor shall perform to the standards in this contract. 

1.2 General Background: The Soldier and Family Support Division (ARNG-HRS), as a strategic partner with the 

States, develops and delivers innovative human resource programs and services designed to support the mission of 

the Soldier and his/her Family. The ARNG-HRS division grew in terms of both functions and programs over the 

past few years and the Force Management process has not kept pace. The Army National Guard (ARNG) leadership 

has recognized the requirement for additional support in order to successfully manage and execute these new 

responsibilities. The Division assumed responsibilities for substance abuse, sexual assault, suicide prevention, 

resilience training, employment and survivor outreach. 

1.2.1 Background: This requirement consolidates numerous non-personal services that are currently being provided 

through one-year task orders off of an IDIQ contract. 

1.3 Period of Performance (PoP): The Period of Performance for this requirement shall be one base Year of 12 

months plus one 12 month option period. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services 

are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, 

prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it 

assures itself that its work complies with the requirements of the contract. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in 

accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the 

Government must do to ensure that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) 

(defect rate(s)). 

1.4.3 Recognized Holidays: The below link shall be used for the determination of recognized US holidays in 

accordance with Office of Personnel Management. 

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/ 

1.4.4 Place and Performance of Services: The contractor shall typically provide services between the core hours of 

0730 and 1700 Monday through Friday, except on recognized US holidays or when the Government 

facility/installation is closed due to local or national emergencies, administrative closings, or similar Governmentdirected facility/installation closings. Performance shall be at the Arlington Hall Station – Building One, Arlington 

Virginia located at 111 South George Mason Drive Arlington, VA. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government 

facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that 

the stability and continuity of the work force are essential. 

1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable 

installation, facility and area commander installation/facility access and local security policies and procedures 

(provided by government representative). The contractor shall also provide all information required for background 

checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director 

of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification 

requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) 

change, the Government may require changes in contractor security matters or processes. 

1.4.5.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At 

the close of each work period, Government facilities, equipment and materials shall be secured. 

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1.4.6 Special Qualifications: Several of the positions outlined in the PWS require that the personnel possess special 

qualifications/training and/or access to specific systems which support their services to that functional branch. 

Those special qualifications and/or training will be noted within the PWS. (Note: The Government does not 

provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully 

trained, certified and qualified for the position in which they will be serving.) 

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award 

conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, 

Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet 

periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer 

will apprise the contractor of how the Government views the contractor’s performance and the contractor shall 

apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues 

raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government. 

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this 

contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be 

designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not 

assigned), to resolve issues, receive technical instructions, 

and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any 

services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure 

contractor employees understand that services performed outside the scope of the contract are performed wholly at 

the expense of the contractor. 

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government 

telephones and working in other situations where their contractor status is not obvious to third parties are required to 

identify themselves as such to avoid creating an impression in the minds of members of the public that they are 

Government officials. The contractor shall also ensure that all documents or reports produced by contractor 

personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The 

Arlington Hall Badge will be worn above the waist and be visible at all times. Any other applicable requirements 

for the identification of contractor personnel will be addressed by the NGB security office at time of badge issue. 

1.4.10 Contractor Travel: 

Contractor travel is required under this requirement. A single NTE contract Line will be added to pay for travel 

expenses. The travel expenses required under this requirement are 7-8 out-of-area meetings per month in support of 

those programs outlined in the PWS. The specific dates/locations are based upon schedules not yet published, 

however these meetings are typically no longer than three days each and will encompass lodging, meals and a rental 

vehicle for those areas not covered by a transit system (rail/metro/shuttle). The purpose of the travel will be to 

analyze data presented at meetings and briefings and to provide subject matter expertise to ARNG/Government 

panels. The contractor shall be authorized travel expenses consistent with the 

substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds 

specified in this contract. All travel requires COR recommendation for approval and 

authorization by the KO prior to travel arrangements being made. 

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in 

the performance of this contract. The cost of shipping training aids shall be borne by the Government and the 

contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of 

funds in this contract. 

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work 

under this contract may receive, have access to proprietary or source selection information (e.g., cost or pricing 

information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services 

which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI 

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and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will 

be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines 

that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she 

deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements 

which may be affected by the OCI. 

1.4.14 Phase In Period: This contract is assuming the requirements of numerous current contracts/task orders with 

various periods of performance. As such, the contractor shall be responsible for the Phase in of the required services 

throughout the base period of performance. The contractor shall ensure seamless transition of services to the current 

contract during the transition-in periods. 

1.4.15 Phase Out Period: The contractor may be required to coordinate with a successor contractor. The contractor 

shall ensure all deliverables and services are provided and that full cooperation is given to any follow-on successor 

contractor. 

1.4.17. The Contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of 

work under the task order in accordance with DFARS 224.103, DoDD 5400.11, Department of Defense Privacy 

Program, and DoD 5400.11-R, Department of Defense Privacy Program. If the Contractor violates the 

aforementioned policies and a PII breach results, the Contractor shall be responsible for all notification costs, callcenter support costs, and credit monitoring service costs for all individuals whose PII has been compromised. 

1.5 Training 

The following training shall be required of all contractor personnel in accordance with current DoD and other 

applicable guidance. 

1.5.1 Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, 

requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness 

training within 30 calendar days after contract start date or effective date of incorporation of this requirement into 

the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected 

contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, 

within 15 calendar days after completion of training by all (Include UIC) employees and subcontractor personnel. 

AT Level I awareness training is available at website: https://atlevel1.dtic.mil/at. 

1.5.2 Anti-Terrorism (AT) Awareness Training for Contractor Personnel Traveling Overseas. This standard 

language text required US based contractor employees and associated sub-contractor employees to make available 

and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 

525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local 

point of contact. 

1.5.3 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractors 

employees shall comply with applicable installation, facility and area commander installation/facility access and 

local security policies and procedures (provided by government representative). The contractor shall also provide all 

information required for background checks to meet installation access requirements to be accomplished by 

installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must 

comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In 

addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection 

Condition (FPCON) at any individual facility or installation change, the Government may require changes in 

contractor security matters or processes. 

1.5.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local 

iWATCH program (training standards provided by the requiring activity ATO). This local developed training will 

be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious 

activity to the COR. This training shall be completed within 30 calendar days of new employees commencing 

performance with the results reported to the COR NLT 45 calendar days after contract award. 

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1.5.5 DOD Information Assurance (IA) Awareness/Information Technology (IT) Training. All contractor employees 

with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking 

System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness 

prior to access to the information systems and then annually thereafter. All contractor employees working IA/IT 

functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 

within six months of employment. 

1.5.6 Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, new contractor employees must 

complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must 

complete annual OPSEC awareness training. 

1.5.7 All contractor personnel shall be required to have a Common Access Card (CAC) and access to the ARNG 

network. The issuance of all CAC credentials as well as access to the ARNG network shall be in accordance with 

AHS protocol. 

1.6 Personal Identity Verification of Contractor Personnel (Sept 2007) 

1.6.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract 

that implement Homeland Security Presidential Directive - 12 (HSPD-12), Office of Management and Budget 

(OMB) Memorandum M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 

201. 

1.6.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine 

physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. 

1.6.3 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal 

Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, 

December 1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the 

completion of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National 

Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined 

equivalent investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) 

verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements 

according to the Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) 

of Federal Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense 

Personnel Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must 

be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative 

personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.6.4 HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all 

contract or subcontract personnel assigned who 1. Require access to multiple DoD facilities or access to multiple 

non-DoD Federal facilities on behalf of the Department on a recurring basis for a period of 6 months or more; or 2. 

Require both access to a DoD facility and access to DoD networks on site or remotely (and other eligible 

populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). It is the responsibility of the contractor to 

ensure that all employees requiring an initial background investigation provide an Optional Form (OF) 306, 

Declaration of Federal Employment, Personnel Security Investigation Portal (PSIP) form at attachment (TBD), DD 

Form 2875, System Authorization Access Request, and a birth certificate at the earliest possible date to the 

contractor or designated representative. The contractor or designated representative will review the forms for 

completeness and accuracy, then forward them to the servicing personnel security management office who will 

initiate the investigation process via the PSIP. Once the investigation request is processed, contractor personnel be 

notified by and communicate directly with the Army Personnel Security Investigations Center of Excellence (PSICoE) team throughout the investigation submission process. The contractor shall ensure all instructions regarding 

background investigation processing, including those provided verbally, by e-mail or via a Government system are 

complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to 

return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its 

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hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet 

performance requirements or decreases in efficiency in accordance with the applicable inspection clause. 

The contractor is responsible for managing requests for new or renewal CACs in sufficient time to ensure that all 

contractor employees have them when needed to perform work under their assigned contract. The norm is at least 

ten calendar days advance notice to the TA unless there are extenuating circumstances approved by the Contracting 

Officer's Representative (COR) or Contracting Officer. 

1.6.5 Trusted Associate Sponsorship System (TASS): A designated Trusted Agent (TA) must process applications 

for contractor CACs using TASS and DD Form 2875 as the source document for each contractor employee who 

meets interim or final credentialing requirements for a CAC. The DD Form 2875 will be used to document and 

verify presence or submission of the requisite investigation. Upon request, the TA will establish a TASS application 

account for each CAC request and provide the contractor employee with a USER ID and password, via email, to the 

company POC or contractor employee. The contractor employee shall access the TASS account to complete the 

CAC application (entering/editing contractor 11information as applicable) at: https://www.dmdc.osd mil/tass/. 

It is recommend that a dedicated corporate Point of Contact (POC) be designated to serve as the contract company 

single POC for contract employee investigative processing, TASS application processing and other CAC and 

security related matters. If a dedicated POC is not established, each contractor employee requiring a CAC will be 

required to process their own applications. 

The contractor shall obtain an Army Knowledge Online (AKO) email address for each contractor employee CAC 

applicant. This can by registering as an "Army Guest" at http://www.us.army mil . The sponsor will be the COR or 

a COR designated individual if the COR is ineligible to serve as an AKO sponsor. 

Note: If a contractor employee loses the privilege to access AKO, they lose the ability to renew their CAC. 

Therefore it is critical that contractor employees maintain their AKO accounts. 

CACs shall be issued for a period of performance not longer than three (3) years or the individual's contract end date 

(inclusive of any options), whichever is earlier. 

Once a contractor is approved for CAC issue, the information from TASS is transferred to the Defense Enrollment 

Eligibility Reporting System (DEERS) database. The contractor will receive instructions to report to a Real-Time 

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: 

http://www.dmdc.osd mil/rsl/).

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of 

identification. Identity source documents must come from the list of acceptable documents included in Form I-9, 

OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document 

from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). 

The Identity documents will be inspected for authenticity, scanned, and stored in the DEERS upon CAC issue. The 

photo ID requirement cannot be waived, consistent with applicable statutory requirements. The contractor, COR or 

POC shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee. 

2.0 Acronyms: 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

CFR Code of Federal Regulations 

CIMS Critical Incident Management System 

CONUS Continental United States (excludes Alaska and Hawaii) 

COR Contracting Officer Representative 

COTS Commercial-Off-the-Shelf 

CSF2 Comprehensive Soldier Family Fitness 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

DD254 Department of Defense Contract Security Requirement List 

DFARS Defense Federal Acquisition Regulation Supplement 

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DOD Department of Defense 

DTMS Digital Training Management System 

DTS Defense Travel System 

FAR Federal Acquisition Regulation 

FMP Family Management Program 

FPCON Force Protection Condition 

FRSA Family Readiness Support Assistants 

GFMS Guard Family Management System 

JASMS Joint Applications Staff Management System 

KO Contracting Officer 

MFH Military Funeral Honors 

MRT Master Resilience Trainer 

NGB National Guard Bureau 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

RTA Resilience Training Assistant 

QA Quality Assurance 

QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

SASI Substance Abuse Services Initiative (SASI) 

SOS Survivor Outreach Services 

TASS Trusted Associate Sponsorship System 

TE Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide 

the facilities, equipment, materials, and/or services listed below: 

3.0.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support 

outlined in this PWS to include desk space, telephones, computers, network access and other items necessary to 

maintain an office environment. The workspace to be provided shall be at Arlington Hall Station (AHS), 111 S. 

George Mason Drive Arlington, VA 22204-3231 

3.0.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E) 

4.0.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the 

contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1. 

5.0 Requirements: The contractor shall provide services in support of the ARNG-HRS Division program 

management activities. Where noted, services in support of specific branches may indicate areas of focus or 

branch-specific tasks/deliverables. 

5.1 Objectives 

5.1.1 Provide functional expertise and analytical management support to the functional branches of the Soldier and 

Family Support Division. 

5.1.2 Ensure services align with strategic and operational goals for respective functions. 

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5.1.3 Provide expert advice and recommendations to improve the quality of support provided to the States and 

Territories. 

5.1.4 Provide quality products and support which can be used to inform senior leaders and justify appropriate 

program resources. 

5.2. The services below outline the general requirements, by service area, to support the work outlined in the PWS. 

Branch-specific requirements are outlined under para 5.3 of the PWS. 

5.2.1. Suicide Intervention Program Support: Performs services in support of the ARNG suicide intervention 

program. Primary services require analysis of studies to examine the factors which may impact a Soldier’s decision 

to commit suicide. Contractor prepares appropriate products to inform the leadership of study results. Services 

required include: 

 Executive level program support. Prepare program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. 

 Provide critical analysis of ARNG and Army suicide prevention programs for Government review. 

 Develop recommendations to reduce risk and subsequently suicides. 

 Analyze all applicable suicide intervention guidance to determine its impact on ARNG-HRS programs and 

potential risks to operations. 

 Participate in expert advisory committees to obtain the most recent and relevant research as it applies to the 

work outlined in this PWS. Develop strategies for follow-up with states involving implementation of risk 

reduction strategies at their level. 

 Provide analysis and recommend measures to increase HRS efficiencies and effectiveness. 

 Provide background data and analysis to be used in the Government integration and coordination of future 

HRS program initiatives 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Advise Division Chief on risk reduction communication plan and potential studies which may mitigate 

potential suicides in the ARNG. 

 Provide subject matter expertise for use in the Governments employment of sophisticated analytical 

techniques in conjunction with the latest research to reduce risk of suicide for Soldiers and Family 

members of the ARNG. 

 Develop an executive level analysis of suicide data annually and prepare appropriate executive level 

briefing of analysis. Brief results to appropriate Government representatives. 

 Participate in meetings with appropriate governmental and non-governmental agencies which support risk 

reduction and suicide prevention efforts. The contractor shall not represent the Government in meetings, 

only attend in an evaluation and expertise-based basis. 

 Provide background material and analysis to be used in Government interagency planning and program 

synchronization. 

 Maintain documentation depicting current and future strategic program goals/objectives and other unit 

records resulting from analyses.

 Prepare for travel to meetings, conferences and planning groups. 

 Review current SOPs to identify any outdated, incorrect or other data which should be 

added/deleted/modified. 

 Prepare monthly report that outlines analysis of suicide intervention guidance, analysis of risk reduction 

communication plan, and analysis of processes and procedures. 

Note: This suicide intervention program support requirement is for only six months. 

5.2.2. Program Support Coordination: Provides functional services for designated branches within ARNG-HRS. 

Contractor analyzes all current family support guidelines and policy to determine their impact on ARNGHRS programs, specifically programs under the designated branch. Primary services involve conducting 

analysis and preparing products for use in the decision making process of senior leaders. Focus of work is 

to improve the quality and quantity of support to the 54 States and Territories in a designated functional 

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area. The individual branches/sections requiring the above support are Resilience, Suicide Prevention, 

Substance Abuse, Sexual Assault/Harassment, Family Programs, Employment Programs, Survivor Services 

and Family Programs. Services required include: 

 Conduct analyses of programs and projects within the functional area of expertise and prepare documents 

and briefings for use in briefing senior leaders. 

 Coordinate with appropriate internal and external staffs in the development of products. 

 Analyze programs and projects using metrics and techniques to support presentations and 

recommendations. 

 Provide structured feedback to functional branches based on thorough analysis and coordination. 

 Respond to inquiries from States and Territories. 

 Participate in meetings with appropriate agencies which support designated functional expertise. 

 Collect and analyze best practices from the 54 States and Territories and provide feedback to supported 

branch on potential implementation nationwide. 

 Identify improvements and efficiencies for programs under functional umbrella. 

 Brief leaders and staff on assigned projects and programs under the direction of the functional branch chief. 

 Collect and analyze data, prepare reports, and provide feedback which improves quality of life and 

conserves resources for Soldiers, Survivors, Victims and Families. 

 Monitor and track program and project metrics to ensure efficiency and effectiveness. Identify 

improvements and efficiencies based upon metrics analysis 

 Participate in conferences, meetings, work groups, and briefings in support of branch program goals and 

requirements. 

 Provide structured feedback on training and support requirements for programs and projects which would 

improve quality and/or quantity of support to the 54 States and Territories. 

 Prepare monthly report that outlines analysis of programs and projects, best practices from the 

states/territories, and recommendations for implementing best practices nationwide. 

5.2.3 Program Support Analyses: Contractor provides analytical services in support of the appropriate ARNGHRS branch. The branch requiring program support analysis is the Sexual Assault and Harassment Prevention. 

Services required include: 

 Provide analysis and subject matter expertise regarding the Planning Process for all aspects of program 

planning and implementation. 

 Provide periodic progress reports and briefings on program analysis of ARNG-HRS programs and policies. 

The reports and briefings will be used by the Government as a resource in development of its short and 

long range planning 

 Facilitate working groups to determine best practices of the HRS Division programs. 

 Provide feedback based on review of base documentation as well as historical trends. 

 Ensure HRS guidance and policy is consistent with NGB and State military regulations/policies. Field 

questions from states/territories and draft responses and supporting documentation for Government 

program manager review. 

 Provide current data and analysis to be used by the Government in developing key indicators. 

 Provide analysis which effectively and efficiently tracks and reports the status of the key indicators and 

measures progress toward the established goals. 

 Provide analyses focused on HRS Program Synchronization, quality control measures, systems, processes, 

and procedures to increase HRS efficiencies and effectiveness. 

 Maintain records depicting current and future planning goals, objectives and projects. 

 Evaluate program performance against stated goals by compiling, organizing, and analyzing data and 

identifying any trends. 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Prepare for travel to meetings, conferences and planning groups. 

5.3 In addition to the program support and program analysis tasks above, individual branches have specific tasks and 

deliverables which are unique to that branch and are identified under that branch area and in the deliverables table. 

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Specific focus areas may require access to Government systems which are listed under that area. Contractor 

personnel under those areas shall have proficiency in the systems shown. Services provided shall adhere to 

branch/division program SOPs and regulatory guidance. 

5.3.1 Resilience 

5.3.1.1 Program Analyses 

Analyze seat allocation data in the Army Training Requirements and Resources System (ATRRS). Inputs yearly 

training schedules, monitors school quota sources, and reviews historical and current program execution trends to 

improve overall program efficiencies. Provides services in accordance with MRT policy and branch standard 

operating procedures (SOP). Provides weekly rollup reports of trained Master Resilience Trainers (MRT) and 

/Resilience Trainer Assistants (RTA). 

5.3.1.2 Senior Program Coordination: 

Provides analyses on existing efforts and program initiatives to ensure conformance to the overall Army Resilience 

program strategy and program execution. Routinely communicates with executive sponsors at the ARNG, States 

and Territories, CSF2 directorate, CSF2 program steering committees, ArmyFit Content Review Board and CSF2 

Curriculum. Conducts periodic briefings/status updates to the Government. Provides periodic program review and 

submits results to the Government to ensure alignment with the overall strategic vision. Identifies trends in resilience 

training nationally and provides courses of action to the Government on improving resilience initiatives and 

programs. 

5.3.1.3 Program Coordination 

Provides national level program training and support to the 54 States and Territories regarding MRT, RTA and the 

executive level course. Monitors and gathers information within Digital Training Management System (DTMS) to 

provide monthly reports to DIV leadership and coordinates all training requirements within the states and territories. 

Analyzes all training material, reports and feedback from states and territories to determine alignment to CSF 

training standards. Serves as a level II facilitator at the national level. Analyzes all applicable guidance to 

determine their impact on branch programs at national and state level. The services provided under this area require 

the assigned contractor employee to be certified as a Level II MRT trainer. 

Services provided to the resilience branch will require access to the DTMS, ATRRS and GFEBs systems. 

5.3.2 Suicide Prevention 

Reports suicides and update tracking reports as suicides are reported. Provides research and studies which support 

Government suicide prevention initiatives. Supports the Government’s creation, writing and development for all 

programs related to risk management and suicide. Studies potential factors which may impact a Soldier’s decision 

to commit suicide to determine factors most applicable to ARNG Soldiers. Prepares appropriate products to inform 

the leadership of study results. Task performance shall encompass developing, designing, maintaining, modifying 

and presenting results of scientific studies. Provides research and analysis in support of executive level training 

programs. The research and analysis will consist of applicable research, studies, handouts and other support 

material that supplements the instruction. Prepares program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. Provides critical analysis of ARNG and 

Army suicide prevention programs for Government review. Provides functional support through recommendations 

on reducing risk and subsequently suicides. Analyzes all applicable guidance to determine their impact on ARNGHRS programs and potential risks to operations. Facilitates expert advisory committees. Develops strategies for 

follow-up with states involving implementation of risk reduction strategies at their level. Recommends measures, 

systems, processes, and procedures to increase HRS efficiencies and effectiveness. Integrates and coordinates future 

HRS program initiatives within the scope of this PWS. Maintains records depicting current and future program 

goals/objectives and project records. Monitors program metrics to measure performance and overall effectiveness of 

program operations. Analyzes the risk reduction communication plan and identifies studies which may mitigate 

potential suicides in the ARNG. Provides sophisticated analytical techniques in conjunction with the latest research 

to reduce risk of suicide for Soldiers and Family members of the ARNG. Develops an executive level analysis of 

suicide data annually and prepares appropriate executive level briefing of analysis and briefs results to appropriate 

Government personnel. Participates in meetings with appropriate governmental and non-governmental agencies 

which support risk reduction and suicide prevention efforts. Maintains documentation depicting current and future 

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strategic program goals/objectives and other unit records resulting from analyses. Analyze suspected suicide data 

from the Critical Incident Management System. Using subject matter expertise and analysis of current programs and 

guidance, develop a SOP for ARNG suicide data trend analysis. 

Services under this area will require access to the Critical Incident Management System (CIMS) 

5.3.3 Substance Abuse Prevention Support 

Tracks the number of illicit positives by state and compiles monthly reports/briefings of findings. 

Provides comprehensive needs assessments and data acquisition/analysis in support of the ARNG Substance Abuse 

Program. Supports Government data-driven strategic planning to include research based logic models and efficient 

and effective program implementation and program evaluation. 

Collaborates with the ARNG Substance Abuse Program Manager in developing and sustaining demonstrated 

proficiencies in executing and evaluating the ARNG Substance Abuse Program. 

Supports State level SASI partnerships by leveraging existing State and local community assets to address and 

enhance substance abuse support to Soldiers within their communities. Monitors, evaluates, and ensures the 

measures of performance and measures of effectiveness achieve all SASI program objectives. Fosters partnerships, 

leveraging existing resources, and expanding assistance and support opportunities with federal and national 

substance abuse stakeholders/organizations in order to strategically address ARNG substance abuse, synchronize 

efforts, and ensure prioritization of ARNG and substance abuse programs. Analyze ARNG Substance Abuse 

Prevention Programs to ensure alignment with AR 600-85 requirements and that models developed address the 

specific needs of the ARNG. Using subject matter expertise and analysis of current programs and guidance, develop 

a SOP for substance abuse program administration. 

5.3.4 Family Programs Support 

Provides detailed monthly reporting of the number of cases by State and National totals. Performs trend analysis on 

a monthly basis for current, past and future support of cases by State and National totals from data in FMP. 

Provides detailed monthly report of current issues by personnel category at the National level in accordance with the 

Army Family Action Plan. Provides a detailed monthly Family Readiness Support Assistants (FRSA) report of 

critical services and data management support. Provides a detailed monthly readiness report, activity report, and a 

detailed annual customer survey. Provides detailed monthly reporting of the number of teens in Resilience by State 

and National totals. Analyzes quarterly customer service satisfaction surveys for all four Family programs by State 

and calculates National totals. Performs trend analysis on a Quarterly basis for current, past, and future support of 

cases by State and National totals from gathered data from all four Family programs. Gathers and analyzes data and 

identifies systematic problems for resolution. Tracks progress of problem resolution and reports significant 

activities. Provides monthly report of State/National security suitability and training and background checks IAW 

regulations throughout the States and Territories. 

Services in support of this branch will require access to the Guard Family Management System (GFMS) or FMP 

compliance database. 

5.3.5 Employment Services 

5.3.5.1 Employment Program Support: Provides subject matter expertise in the Governments development and 

implementation of employment services nationwide. Services provided include: 

 Ensure communications materials to end-users are in line with ARNG-HRS guidelines and standards. 

 Research and analyze new employment programs and initiatives for validity and effectiveness. 

 Interact with other Service components, Federal, State and private sector entities to identify employment 

best practices, reduce redundancies and increase productivity. 

 Support Government development of new partnerships with corporations and non-profits interested in 

assisting National Guard (NG) Soldiers and their Families. Provide background data and expertise to be 

used in the Governments vetting of partnerships and development of implementation /communication 

strategies to end-users. 

 Analyzes current and forecasted employment material and uses ARNG-GSS marketing guidelines to 

provide recommendations on how to best facilitate implementation in ARNG-HRS programs. 

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 Analyze marketing operations to identify redundancies and increase reach of employment programs. 

 Research and develop program appropriate marketing material (i.e. pens, books, bags) for Government 

review. 

 Research employment communication venues, both social and commercial, to increase awareness. 

 Researches and identifies new employment sites of operation or expansion. 

 Support ARNG-HRS representation at employment seminars, conferences and meetings to increase 

effectiveness and awareness of all HRS products. 

 Provides subject matter expertise and research used in Governments assessing, planning and 

implementing current and new programs and processes. 

 Interface with other NGB divisions and assets to increase employment programs effectiveness and 

communication continuity. 

5.3.5.2 Employment Program Coordination: Contractor provides analysis, research and coordination services which 

support ARNG-HRS strategic plan development and implementation. Services provided include: 

 Provide feedback concerning all matters related to Family/Employment guidance and training. Feedback 

will be provided in periodic reports, executive overviews and presentations. Make recommendations 

concerning the Planning Process for all aspects of employment program planning and implementation. 

 Make recommendations on employment goals 

 Doctrine, Policy, and Training: 

o Facilitates working groups to determine best practices of the HRS Division employment programs. 

o Provide recommendations based on review of base documentation as well as historical trends. 

o Analyze HRS employment guidance and policies to ensure consistency with NGB and State military 

regulations/policies. Review employment related questions from states/territories and craft responses 

and supporting documentation for Government program manager review. 

o Ensure doctrine, policy, and training compliance and standardization for all employment programs. 

 Effectively and efficiently tracks and reports the status of the key indicators that measure progress toward 

the established goals. 

 Support the Government oversight of the HRS employment program synchronization. 

5.3.6 Survivor Services & Casualty Operations 

 Analyze integration processes and procedures for expanding the organization’s program capabilities to 

enhance support in terms of Survivor Services in the 54 States/Territories. Based upon analysis, provide 

courses of action and recommendations on improving the effectiveness of integration processes. 

 Provides support services for the ARNG Casualty Operations (CASOPS) Program and coordinates with 

Human Resources Command (HRC). The services provided are in accordance with CASOPS SOP and 

applicable guidance. 

 Conducts coordination and provides support for ARNG Military Funeral Honors (MFH) and Survivor 

Outreach Services (SOS) programs. 

 Coordinates with the SOS Program proponent, the Installation Management Command (IMCOM) and the 

Assistant Chief of Staff for Installation Management (ACSIM). 

 Provide critical analysis of Survivor Services programs in support of HRS strategic planning. 

 Reviews the Governments development and maintenance of the HRS Strategic Plan for survivor services. 

 Facilitate expert advisory committees. Support strategies for follow-up with States involving 

implementation of strategies at their level in support of the Survivor Services program. 

 Support quality control measures, systems, processes, and procedures to increase HRS efficiencies and 

effectiveness. 

 Monitor Program Metrics to measure performance and overall effectiveness of program operations. 

 Prepare reports, presentations and briefings for staff program meetings at various levels of command to 

include MACOMs/NGB. 

 Collect and analyze data from survivor services and compile on a monthly basis. 

5.3.7 Sexual Assault and Harassment Prevention (Program Analysis) 

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Analyze sexual assault reports monthly and determine trends; recommend functional processes to mitigate future 

assaults. Provide research and data used to meet daily, quarterly and annual reporting requirements in the Defense 

Sexual Assault Incident Database (DSAID) by identifying trends, analyzing risk factors or problematic 

circumstances. Analyze consolidated and completed reports from all 54 states/territories to include both qualitative 

and quantitative position data requirements for all full time and collateral duty Sexual Assault Response 

Coordinator’s and Victim Advocates’.

5.3.8 Sexual Assault and Harassment Prevention (Program Coordination) 

Collect and track reports of sexual assault from the states and territories daily. Identify systemic problems as well as 

individual problems and provide analysis to the Government. Collects and analyzes reporting procedures, victim 

advocacy, confidentiality, training, safety tips and resources for the Sexual Harassment Assault Response Program 

(SHARP). Coordinate with the 54 states/territories to analyze and provided feedback on the DoD Sexual Assault 

Advocate Certification Program (D-SAACP) to include the tracking of submitted and credentialed packets. 

Facilitate working groups in determining best practices that measure progress toward the SHARP program goals. 

Track and report the status of the doctrine, policy, or training initiatives. Analyzes measures of performance and 

effectiveness across program to identify areas of risk and processes to improve effectiveness of the SHARP 

program. 

Services provided under para 5.3.8 & 5.3.9 shall require access to the Defense Sexual Assault Incident Database 

(DSAID). 

Deliverables Schedule 

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PWS Reference / Deliverable 

Title

Frequency Number of 

Copies

Medium/Format Submit To

5.2.1. 

Develop executive level 

analysis of suicide data

Annually

1 Electronic 

Submission

COR and Branch Chief

5.2.1

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.2.1

Review of SOP

Initially within 

30 days of 

award, monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.2.2

Analysis of programs and 

projects, best practices from the 

states/territories, and 

recommendations for 

implementing best practices 

nationwide. 

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.3.1.1

Rollup report on trained MRT 

and RTAs

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.1.3

DTMS Report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.2

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.3.2

Report of the number of 

suspected suicides by state.

Daily 1 Electronic 

Submission

COR and Branch Chief

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5.3.2

Validation report on data 

submitted to HQDA

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.2

Suicide trend analysis SOP

Draft within 30 

days of award. 

Updated monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.3.2

OCONUS/CONUS report 

reflecting current tracking of 

data on suspected suicide and 

equivocal deaths

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.3

Substance abuse program

SOP

Draft within 30 

days of award, 

final version 

within 60 days of 

award. Updated 

monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.3.3

Illicit positive report

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.3

Comprehensive Needs 

assessment and data analysis

Initially within 

30 days of 

award, monthly 

thereafter

1

Electronic 

Submission

COR and Branch Chief

5.3.4

State/National security 

suitability report

Monthly 1

Electronic 

Submission

COR and Branch Chief

5.3.4

AFAP Army Family Action 

Plan current issues by 

personnel category report

Monthly 1

Electronic 

Submission

COR and Branch Chief

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5.3.4

Customer Survey

Annually

1

Electronic 

Submission

COR and Branch Chief

5.3.4

Critical services and data 

management support, of the 

Comprehensive Soldier 

Family Fitness (CSF2) 

initiative by State

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.4

CSF2 Teen Resilience 

reporting of the number of 

teens skilled in Resilience by 

State and National totals.

Monthly 

1 Electronic 

Submission

COR and Branch Chief

5.3.5

Report of new partnerships, 

corporations and non-profits 

that have elected to partner 

with the ARNG on 

employment efforts

Monthly 

1 Electronic 

Submission

COR and Branch Chief

5.3.5

Report on effectiveness of 

marketing efforts in reaching 

targeted populations.

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.5.2

Program analysis and 

recommendation report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.6

Survivor Services Report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.7

Trend analysis and process 

improvement report

Monthly 1 Electronic 

Submission

COR and Branch Chief

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5.3.8

Trend analysis and process 

improvement report

Monthly1 Electronic 

Submission

COR and Branch Chief

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6 ISSUE D BY CODE

W9133L-12-D-0002

1 CO N TRA CT/P U RCH O RD E R/ 

 A G RE E ME N T N O

W9133L

2 D ELIVERY O RD ER/ CA LL N O

0002

P AGE 1 OF 23

5 P RIO RITY

CODE

8 DELIVERY FOB

X DEST INAT ION

OTHER

(See Sch edule if o t h er)

ORDER FOR SUPPLIES OR SERVICES

3 D A TE O F O RD E R/CA L L

2015 Sep 18

4 RE Q / P U RCH RE Q U E ST N O

0010638057-0001

SEE ITEM 6

NGB-ZC-AQ - W 9133L

111 SOU TH GEOR GE MASON D R

BLD G. 2, 4TH FLOOR

AR LIN GTON VA 22204-1373

7 ADM INIST E RE D BY (if other than 6)

(YYYYMMMDD)

10 D E L IVE R TO FO B P O IN T BY (D ate)

(YYYYMMMDD) ESC, INC.

MAGGIE HARRIS

8201 C OR POR ATE D R STE 1105

LANDOVER MD 20785-2269

9 CONT RACT OR CODE 0WJT8 FACILIT Y

SEE SCHEDULE

12 D ISCO U N T TE RMS

N et 30 D ays

1 1 MA RK IF BU SIN ESS IS

SMALL

SMALL

D ISA D VA N TA G E D

X W O MEN -OW N ED

1 3 M AIL INVOICE S T O T HE ADDRESS IN BLOCK

See WA WF Payment Instructions

25 TOTAL $1,663,302.47

W 39L U SA N G R EAD IN ESS C EN TER

W 39L U SA N G R EAD IN ESS C EN TER

111 S GEORGE MASON DRIVE

AR LIN GTON VA 22204-1382

X

1 7 ACCOUNT ING AND AP P ROP RIAT ION DAT A/ L OCAL USE

CODE

18 IT EM NO 1 9 SCHEDUL E OF SUP P LIE S/ SERVICE S

* If quantity accepted by the Government is sam e as

quantity a ccepted below quantity ordered and encircle.

16 DELIVERY/

1 4 SHIP T O

Se e Sche dule

W909UJ HQ0490

MARK ALL

P AC KAG ES AND

P AP ERS W ITH

 IDENTIFIC ATIO N

NUMB ERS IN

BLO C KS 1 AND 2.

23 AMOUNT

15 PAYMENT W ILL BE MADE BY CODE

DFAS-INDY VP GFEBS HQ0490

8899 E 56TH STR EET

INDIANAPOLIS IN 46249-3800

Th is d eliv ery o rd er/call is is s u ed o n an o th er G o v ern men t ag en cy o r in acco rd an ce w ith an d s u b ject to terms an d co n d itio n s o f ab o v e n u mb ered co n tract

TYPE CALL

OF P URCHASE

ORDER

SEE SCHEDULE 24. UNITED STATES OF AMERICA

TEL: 703 607-2929

EMAIL:

CONTRACTING / ORDERING OFFICER

q u a n tity o rd ered , in d ica te b y X . If d ifferen t, en ter a ctu a l

BY:

X If t his box is m arked, supplier m ust sign Accept ance and ret urn t he following num ber of copies: 1

NAME OF CONT RACT OR SIGNAT URE T YPED NAME AND T IT LE

(YYYYMMMDD)

DAT E SIGNE D

ACCE P T ANCE T HE CONT RACT OR HE REBY ACCE P T S T HE OFFE R REP RESE NT ED BY T HE NUM BE RED P URCHASE 

ORDE R AS IT M AY P REVIOUSL Y HAVE BEE N OR IS NOW M ODIFIE D, SUBJE CT T O AL L OF T HE T E RM S

AND CONDIT IONS SE T FORT H, AND AGRE ES T O P ERFORM T HE SAM E

Referen ce y o u r q u o te d ated

Fu rn is h th e fo llo w in g o n terms s p ecified h erein REF:

20 QUANT IT Y

ORDERED/

ACCEPT ED*

21 UNIT 22 UNIT PRICE

D IFFEREN CES

2 6

INSP E CT E D RECEIVED ACCEP T E D, AND CONFORM S T O T HE

CONT RACT EXCEP T AS NOT E D

2 7 a QUANT IT Y IN COL UM N 2 0 HAS BE E N

(YYYYMMMDD)

c DAT E d PRINT ED NAME AND T IT LE OF AUT HORIZED

 GOVERNM E NT RE P RE SENT AT IVE

b SIGNAT URE OF AUT HORIZ E D GOVE RNM E NT RE P RE SENT AT IVE

e M AIL ING ADDRE SS OF AUT HORIZ ED GOVE RNM ENT REP RESE NT AT IVE

36. I ce rtify this account is corre ct and prope r for paym e nt.

f T ELEPHONE NUMBER g E -M AIL ADDRESS

a DATE

(YYYYMMMDD)

b SIGNAT URE AND T IT LE OF CE RT IFYING OFFICE R

2 8 SHIP NO 2 9 DO VOUCHER NO 3 0

INIT IALS

32 P AID BY 33 AM OUNT VERIFIED

CORRECT FOR

35 BILL OF LADING NO

34 CHECK NUMBER

3 7 RECEIVED AT 38 RECEIVED BY 

(YYYYMMMDD)

31 PAYMENT

COMPLET E

PART IAL

FINAL

PART IAL

FINAL

DD For m 1155, DEC 2001 P RE VIOUS EDIT ION IS OBSOL ET E

39 DAT E RECEIVED 40 T OT AL

CONT AINERS

4 1 S/R ACCOUNT NO 4 2 S/R VOUCHE R NO

AD D R ESS

AN D

N AME

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(b) (6) (b) (6)

(b) (6)

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I 

I I 

B 

I I 

§ 

I I 

• 

• • • 

I B 

§ 

I I 
W9133L-12-D-0002 

0002 

Page 2 of 23 

Section B - Supplies or Services and Prices 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3001 1 Job $1,463,302.47 $1,463,302.47 

Functional Support Services (OY1) 

FFP 

The contractor shall provide non-personal services in accordance with the enclosed 

PWS and contractor OY1 proposal pricing dated 02Sep14. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010638057-0001 

 

 

 NET AMT $1,463,302.47 

 ACRN AA 

CIN: GFEBS001063805700001 

 $1,463,302.47 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3003 1 Job $200,000.00 $200,000.00 

Travel 

COST 

Contractor travel requirements shall be issued against this CLIN. Payment will be 

in accordance with the Joint Travel Regulation as applicable from FAR 31.205-46 

for locality per diem rates. This is a COST reimbursement CLIN. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010638057-0001 

 ESTIMATED COST $200,000.00 

 ACRN AA 

CIN: GFEBS001063805700002 

$200,000.00 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3004 $0.00 

CMRA 

COST 

This CLIN is for reimbursement of costs for CMRA reporting. The contractor has 

elected to not separately price out this requirement. The requirements for CMRA 

reporting are within the PWS. 

FOB: Destination 

 ESTIMATED COST $0.00 

 

 

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W9133L-12-D-0002 

0002 

Page 3 of 23 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4001 1 Job $1,485,252.01 $1,485,252.01 

OPTION Functional Support Services (OY2) 

FFP 

The contractor shall provide non-personal services in accordance with the enclosed 

PWS and contractor OY2 proposal pricing dated 02Sep14. 

FOB: Destination 

 

 

 NET AMT $1,485,252.01 

 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4003 1 Job $200,000.00 $200,000.00 

OPTION Travel 

COST 

Contractor travel requirements shall be issued against this CLIN. Payment will be 

in accordance with the Joint Travel Regulation as applicable from FAR 31.205-46 

for locality per diem rates. This is a COST reimbursement CLIN. 

FOB: Destination 

 ESTIMATED COST $200,000.00 

 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4004 $0.00 

OPTION CMRA 

COST 

This CLIN is for reimbursement of costs for CMRA reporting. The contractor has 

elected to not separately price out this requirement. The requirements for CMRA 

reporting are within the PWS. 

FOB: Destination 

 ESTIMATED COST $0.00 

 

 

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W9133L-12-D-0002 

0002 

Page 4 of 23 

Section C - Descriptions and Specifications 

PWS

1.0 General: 

1.1 Scope: The contractor shall provide all services, material, supervision and quality control necessary to perform 

HRS Support Services as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The 

contractor shall perform to the standards in this contract. 

1.2 General Background: The Soldier and Family Support Division (ARNG-HRS), as a strategic partner with the 

States, develops and delivers innovative human resource programs and services designed to support the mission of 

the Soldier and his/her Family. The ARNG-HRS division grew in terms of both functions and programs over the 

past few years and the Force Management process has not kept pace. The Army National Guard (ARNG) leadership 

has recognized the requirement for additional support in order to successfully manage and execute these new 

responsibilities. The Division assumed responsibilities for substance abuse, sexual assault, suicide prevention, 

resilience training, employment and survivor outreach. This requirement supports on-going non-personal 

professional services focused upon Soldier Family programs. 

1.3 Period of Performance (PoP): The Period of Performance for this requirement shall be one base Year of 12 

months and two 12-month option periods. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services 

are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, 

prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it 

assures itself that its work complies with the requirements of the contract. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in 

accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the 

Government must do to ensure that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) 

(defect rate(s)). 

1.4.3 Recognized Holidays: The below link shall be used for the determination of recognized US holidays in 

accordance with Office of Personnel Management. 

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/ 

1.4.4 Place and Performance of Services: The contractor shall typically provide services between the core hours of 

0730 and 1700 Monday through Friday, except on recognized US holidays or when the Government 

facility/installation is closed due to local or national emergencies, administrative closings, or similar Governmentdirected facility/installation closings. Performance shall be at the Arlington Hall Station – Building One, Arlington 

Virginia located at 111 South George Mason Drive Arlington, VA. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government 

facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that 

the stability and continuity of the work force are essential. 

1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable 

installation, facility and area commander installation/facility access and local security policies and procedures 

(provided by government representative). The contractor shall also provide all information required for background 

checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director 

of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification 

requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) 

change, the Government may require changes in contractor security matters or processes. 

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1.4.5.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At 

the close of each work period, Government facilities, equipment and materials shall be secured. 

1.4.6 Special Qualifications: Several of the positions outlined in the PWS require that the personnel possess special 

qualifications/training and/or access to specific systems which support their services to that functional branch. 

Those special qualifications and/or training will be noted within the PWS. (Note: The Government does not 

provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully 

trained, certified and qualified for the position in which they will be serving.) 

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award 

conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, 

Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet 

periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer 

will apprise the contractor of how the Government views the contractor’s performance and the contractor shall 

apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues 

raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government. 

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this 

contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be 

designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not 

assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM 

shall ensure that contractor employees do not perform any services outside the scope of the contract without an 

official modification issued by the KO. The CM shall ensure contractor employees understand that services 

performed outside the scope of the contract are performed wholly at the expense of the contractor. 

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government 

telephones and working in other situations where their contractor status is not obvious to third parties are required to 

identify themselves as such to avoid creating an impression in the minds of members of the public that they are 

Government officials. The contractor shall also ensure that all documents or reports produced by contractor 

personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The 

Arlington Hall Badge will be worn above the waist and be visible at all times. Any other applicable requirements 

for the identification of contractor personnel will be addressed by the NGB security office at time of badge issue. 

1.4.10 Contractor Travel: 

Contractor travel is required under this requirement. A single NTE contract Line will be added to pay for travel 

expenses. The travel expenses required under this requirement are 7-8 out-of-area meetings per month in support of 

those programs outlined in the PWS. The specific dates/locations are based upon schedules not yet published, 

however these meetings are typically no longer than three days each and will encompass lodging, meals and a rental 

vehicle for those areas not covered by a transit system (rail/metro/shuttle). The purpose of the travel will be to 

analyze data presented at meetings and briefings and to provide subject matter expertise to ARNG/Government 

panels. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint 

Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR 

recommendation for approval and authorization by the KO prior to travel arrangements being made. 

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in 

the performance of this contract. The cost of shipping training aids shall be borne by the Government and the 

contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of 

funds in this contract. 

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work 

under this contract may receive, have access to proprietary or source selection information (e.g., cost or pricing 

information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services 

which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

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immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI 

and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will 

be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines 

that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she 

deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements 

which may be affected by the OCI. 

1.4.12 Phase In Period: This contract is assuming the requirements of numerous current contracts/task orders with 

various periods of performance. As such, the contractor shall be responsible for the Phase in of the required services 

throughout the base period of performance. The contractor shall ensure seamless transition of services to the current 

contract during the transition-in periods. 

1.4.13 Phase Out Period: The contractor may be required to coordinate with a successor contractor. The contractor 

shall ensure all deliverables and services are provided and that full cooperation is given to any follow-on successor 

contractor. 

1.4.14. The Contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of 

work under the task order in accordance with DFARS 224.103, DoDD 5400.11, Department of Defense Privacy 

Program, and DoD 5400.11-R, Department of Defense Privacy Program. If the Contractor violates the 

aforementioned policies and a PII breach results, the Contractor shall be responsible for all notification costs, callcenter support costs, and credit monitoring service costs for all individuals whose PII has been compromised. 

1.5 Training 

The following training shall be required of all contractor personnel in accordance with current DoD and other 

applicable guidance. 

1.5.1 Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, 

requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness 

training within 30 calendar days after contract start date or effective date of incorporation of this requirement into 

the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected 

contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, 

within 15 calendar days after completion of training by all (Include UIC) employees and subcontractor personnel. 

AT Level I awareness training is available at website: https://atlevel1.dtic.mil/at. 

1.5.2 Anti-Terrorism (AT) Awareness Training for Contractor Personnel Traveling Overseas. This standard 

language text required US based contractor employees and associated sub-contractor employees to make available 

and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 

525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local 

point of contact. 

1.5.3 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractors 

employees shall comply with applicable installation, facility and area commander installation/facility access and 

local security policies and procedures (provided by government representative). The contractor shall also provide all 

information required for background checks to meet installation access requirements to be accomplished by 

installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must 

comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In 

addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection 

Condition (FPCON) at any individual facility or installation change, the Government may require changes in 

contractor security matters or processes. 

1.5.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local 

iWATCH program (training standards provided by the requiring activity ATO). This local developed training will 

be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious 

activity to the COR. This training shall be completed within 30 calendar days of new employees commencing 

performance with the results reported to the COR NLT 45 calendar days after contract award. 

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1.5.5 DOD Information Assurance (IA) Awareness/Information Technology (IT) Training. All contractor employees 

with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking 

System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness 

prior to access to the information systems and then annually thereafter. All contractor employees working IA/IT 

functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 

within six months of employment. 

1.5.6 Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, new contractor employees must 

complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must 

complete annual OPSEC awareness training. 

1.5.7 The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of 

contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, 

Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, 

where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an 

individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II 

certified per AR 530-1. 

1.5.8 All contractor personnel shall be required to have a Common Access Card (CAC) and access to the ARNG 

network. The issuance of all CAC credentials as well as access to the ARNG network shall be in accordance with 

AHS protocol. 

1.6 Personal Identity Verification of Contractor Personnel (Sept 2007) 

1.6.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract 

that implement Homeland Security Presidential Directive - 12 (HSPD-12), Office of Management and Budget 

(OMB) Memorandum M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 

201. 

1.6.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine 

physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. 

1.6.3 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal 

Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 

1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion 

of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check 

with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent 

investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD 

affiliation from an authoritative data source; (c) completion of background vetting requirements according to the 

Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal 

Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel 

Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be 

registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative 

personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.6.4 HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all 

contract or subcontract personnel assigned who 1. Require access to multiple DoD facilities or access to multiple 

non-DoD Federal facilities on behalf of the Department on a recurring basis for a period of 6 months or more; or 2. 

Require both access to a DoD facility and access to DoD networks on site or remotely (and other eligible 

populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). It is the responsibility of the contractor to 

ensure that all employees requiring an initial background investigation provide an Optional Form (OF) 306, 

Declaration of Federal Employment, Personnel Security Investigation Portal (PSIP) form at attachment (TBD), DD 

Form 2875, System Authorization Access Request, and a birth certificate at the earliest possible date to the 

contractor or designated representative. The contractor or designated representative will review the forms for 

completeness and accuracy, then forward them to the servicing personnel security management office who will 

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initiate the investigation process via the PSIP. Once the investigation request is processed, contractor personnel be 

notified by and communicate directly with the Army Personnel Security Investigations Center of Excellence (PSICoE) team throughout the investigation submission process. The contractor shall ensure all instructions regarding 

background investigation processing, including those provided verbally, by e-mail or via a Government system are 

complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to 

return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its 

hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet 

performance requirements or decreases in efficiency in accordance with the applicable inspection clause. 

The contractor is responsible for managing requests for new or renewal CACs in sufficient time to ensure that all 

contractor employees have them when needed to perform work under their assigned contract. The norm is at least 

ten calendar days advance notice to the TA unless there are extenuating circumstances approved by the Contracting 

Officer's Representative (COR) or Contracting Officer. 

1.6.5 Trusted Associate Sponsorship System (TASS): A designated Trusted Agent (TA) must process applications 

for contractor CACs using TASS and DD Form 2875 as the source document for each contractor employee who 

meets interim or final credentialing requirements for a CAC. The DD Form 2875 will be used to document and 

verify presence or submission of the requisite investigation. Upon request, the TA will establish a TASS application 

account for each CAC request and provide the contractor employee with a USER ID and password, via email, to the 

company POC or contractor employee. The contractor employee shall access the TASS account to complete the 

CAC application (entering/editing contractor 11information as applicable) at: https://www.dmdc.osd mil/tass/. 

It is recommend that a dedicated corporate Point of Contact (POC) be designated to serve as the contract company 

single POC for contract employee investigative processing, TASS application processing and other CAC and 

security related matters. If a dedicated POC is not established, each contractor employee requiring a CAC will be 

required to process their own applications. 

The contractor shall obtain an Army Knowledge Online (AKO) email address for each contractor employee CAC 

applicant. This can by registering as an "Army Guest" at http://www.us.army mil . The sponsor will be the COR or 

a COR designated individual if the COR is ineligible to serve as an AKO sponsor. Note: If a contractor employee 

loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor 

employees maintain their AKO accounts. 

CACs shall be issued for a period of performance not longer than three (3) years or the individual's contract end date 

(inclusive of any options), whichever is earlier. 

Once a contractor is approved for CAC issue, the information from TASS is transferred to the Defense Enrollment 

Eligibility Reporting System (DEERS) database. The contractor will receive instructions to report to a Real-Time 

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: 

http://www.dmdc.osd mil/rsl/). 

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of 

identification. Identity source documents must come from the list of acceptable documents included in Form I-9, 

OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document 

from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). 

The Identity documents will be inspected for authenticity, scanned, and stored in the DEERS upon CAC issue. The 

photo ID requirement cannot be waived, consistent with applicable statutory requirements. The contractor, COR or 

POC shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee. 

2.0 Acronyms: 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

CFR Code of Federal Regulations 

CIMS Critical Incident Management System 

CONUS Continental United States (excludes Alaska and Hawaii) 

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COR Contracting Officer Representative 

COTS Commercial-Off-the-Shelf 

CSF2 Comprehensive Soldier Family Fitness 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

DD254 Department of Defense Contract Security Requirement List 

DFARS Defense Federal Acquisition Regulation Supplement 

DOD Department of Defense 

DTMS Digital Training Management System 

DTS Defense Travel System 

FAR Federal Acquisition Regulation 

FMP Family Management Program 

FPCON Force Protection Condition 

FRSA Family Readiness Support Assistants 

GFMS Guard Family Management System 

JASMS Joint Applications Staff Management System 

KO Contracting Officer 

MFH Military Funeral Honors 

MRT Master Resilience Trainer 

NGB National Guard Bureau 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

RTA Resilience Training Assistant 

QA Quality Assurance 

QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

SASI Substance Abuse Services Initiative (SASI) 

SOS Survivor Outreach Services 

TASS Trusted Associate Sponsorship System 

TE Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide 

the facilities, equipment, materials, and/or services listed below: 

3.0.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support 

outlined in this PWS to include desk space, telephones, computers, network access and other items necessary to 

maintain an office environment. The workspace to be provided shall be at Arlington Hall Station (AHS), 111 S. 

George Mason Drive Arlington, VA 22204-3231 

3.0.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. 

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E) 

4.0.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the 

contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1. 

5.0 Requirements: The contractor shall provide services in support of the ARNG-HRS Division program 

management activities. Where noted, services in support of specific branches may indicate areas of focus or 

branch-specific tasks/deliverables. 

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5.1 Objectives 

5.1.1 Provide functional expertise and analytical management support to the functional branches of the Soldier and 

Family Support Division. 

5.1.2 Ensure services align with strategic and operational goals for respective functions. 

5.1.3 Provide expert advice and recommendations to improve the quality of support provided to the States and 

Territories. 

5.1.4 Provide quality products and support which can be used to inform senior leaders and justify appropriate 

program resources. 

5.2. The services below outline the general requirements, by service area, to support the work outlined in the PWS. 

Branch-specific requirements are outlined under para 5.3 of the PWS. 

5.2.1. Suicide Intervention Program Support: Performs services in support of the ARNG suicide intervention 

program. Primary services require analysis of studies to examine the factors which may impact a Soldier’s decision 

to commit suicide. Contractor prepares appropriate products to inform the leadership of study results. Services 

required include: 

 Executive level program support. Prepare program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. 

 Provide critical analysis of ARNG and Army suicide prevention programs for Government review. 

 Develop recommendations to reduce risk and subsequently suicides. 

 Analyze all applicable suicide intervention guidance to determine its impact on ARNG-HRS programs and 

potential risks to operations. 

 Participate in expert advisory committees to obtain the most recent and relevant research as it applies to the 

work outlined in this PWS. Develop strategies for follow-up with states involving implementation of risk 

reduction strategies at their level. 

 Provide analysis and recommend measures to increase HRS efficiencies and effectiveness. 

 Provide background data and analysis to be used in the Government integration and coordination of future 

HRS program initiatives 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Advise Division Chief on risk reduction communication plan and potential studies which may mitigate 

potential suicides in the ARNG. 

 Provide subject matter expertise for use in the Governments employment of sophisticated analytical 

techniques in conjunction with the latest research to reduce risk of suicide for Soldiers and Family 

members of the ARNG. 

 Develop an executive level analysis of suicide data annually and prepare appropriate executive level 

briefing of analysis. Brief results to appropriate Government representatives. 

 Participate in meetings with appropriate governmental and non-governmental agencies which support risk 

reduction and suicide prevention efforts. The contractor shall not represent the Government in meetings, 

only attend in an evaluation and expertise-based basis. 

 Provide background material and analysis to be used in Government interagency planning and program 

synchronization. 

 Maintain documentation depicting current and future strategic program goals/objectives and other unit 

records resulting from analyses. 

 Prepare for meetings, conferences and planning groups. 

 Review current SOPs to identify any outdated, incorrect or other data which should be 

added/deleted/modified. 

 Prepare monthly report that outlines analysis of suicide intervention guidance, analysis of risk reduction 

communication plan, and analysis of processes and procedures. 

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Note: This suicide intervention program support requirement is for only six months. 

5.2.2. Program Support Coordination: Provides functional services for designated branches within ARNGHRS. Contractor analyzes all current family support guidelines and policy to determine their impact on 

ARNG-HRS programs, specifically programs under the designated branch. Primary services involve 

conducting analysis and preparing products for use in the decision making process of senior leaders. Focus 

of work is to improve the quality and quantity of support to the 54 States and Territories in a designated 

functional area. The individual branches/sections requiring the above support are Resilience, Suicide 

Prevention, Substance Abuse, Sexual Assault/Harassment, Family Programs, Employment Programs, 

Survivor Services and Family Programs. Services required include: 

 Conduct analyses of programs and projects within the functional area of expertise and prepare documents 

and briefings for use in briefing senior leaders. 

 Coordinate with appropriate internal and external staffs in the development of products. 

 Analyze programs and projects using metrics and techniques to support presentations and 

recommendations. 

 Provide structured feedback to functional branches based on thorough analysis and coordination. 

 Respond to inquiries from States and Territories. 

 Participate in meetings with appropriate agencies which support designated functional expertise. 

 Collect and analyze best practices from the 54 States and Territories and provide feedback to supported 

branch on potential implementation nationwide. 

 Brief leaders and staff on assigned projects and programs under the direction of the functional branch chief. 

 Collect and analyze data, prepare reports, and provide feedback which improves quality of life and 

conserves resources for Soldiers, Survivors, Victims and Families. 

 Monitor and track program and project metrics to ensure efficiency and effectiveness. Identify 

improvements and efficiencies based upon metrics analysis 

 Participate in conferences, meetings, work groups, and briefings in support of branch program goals and 

requirements. 

 Provide structured feedback on training and support requirements for programs and projects which would 

improve quality and/or quantity of support to the 54 States and Territories. 

 Prepare monthly report that outlines analysis of programs and projects, best practices from the 

states/territories, and recommendations for implementing best practices nationwide. 

5.2.3 Program Support Analyses: Contractor provides analytical services in support of the appropriate ARNGHRS branch. The branch requiring program support analysis is the Sexual Assault and Harassment Prevention. 

Services required include: 

 Provide analysis and subject matter expertise regarding the Planning Process for all aspects of program 

planning and implementation. 

 Provide periodic progress reports and briefings on program analysis of ARNG-HRS programs and policies. 

The reports and briefings will be used by the Government as a resource in development of its short and 

long range planning 

 Facilitate working groups to determine best practices of the HRS Division programs. 

 Provide feedback based on review of base documentation as well as historical trends. 

 Ensure HRS guidance and policy is consistent with NGB and State military regulations/policies. Field 

questions from states/territories and draft responses and supporting documentation for Government 

program manager review. 

 Provide current data and analysis to be used by the Government in developing key indicators. 

 Provide analysis which effectively and efficiently tracks and reports the status of the key indicators and 

measures progress toward the established goals. 

 Provide analyses focused on HRS Program Synchronization, quality control measures, systems, processes, 

and procedures to increase HRS efficiencies and effectiveness. 

 Maintain records depicting current and future planning goals, objectives and projects. 

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 Evaluate program performance against stated goals by compiling, organizing, and analyzing data and 

identifying any trends. 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Prepare for meetings, conferences and planning groups. 

5.3 In addition to the program support and program analysis tasks above, individual branches have specific tasks and 

deliverables which are unique to that branch and are identified under that branch area and in the deliverables table. 

Specific focus areas may require access to Government systems which are listed under that area. Contractor 

personnel under those areas shall have proficiency in the systems shown. Services provided shall adhere to 

branch/division program SOPs and regulatory guidance. 

5.3.1 Resilience

5.3.1.1 Program Analyses

Analyze seat allocation data in the Army Training Requirements and Resources System (ATRRS). Inputs yearly 

training schedules, monitors school quota sources, and reviews historical and current program execution trends to 

improve overall program efficiencies. Provides services in accordance with MRT policy and branch standard 

operating procedures (SOP). Provides weekly rollup reports of trained Master Resilience Trainers (MRT) and 

/Resilience Trainer Assistants (RTA). 

5.3.1.2 Senior Program Coordination:

Provides analyses on existing efforts and program initiatives to ensure conformance to the overall Army Resilience 

program strategy and program execution. Routinely communicates with executive sponsors at the ARNG, States 

and Territories, CSF2 directorate, CSF2 program steering committees, ArmyFit Content Review Board and CSF2 

Curriculum. Conducts periodic briefings/status updates to the Government. Provides periodic program review and 

submits results to the Government to ensure alignment with the overall strategic vision. Identifies trends in resilience 

training nationally and provides courses of action to the Government on improving resilience initiatives and 

programs. 

5.3.1.3 Program Coordination

Provides national level program training and support to the 54 States and Territories regarding MRT, RTA and the 

executive level course. Monitors and gathers information within Digital Training Management System (DTMS) to 

provide monthly reports to DIV leadership and coordinates all training requirements within the states and territories. 

Analyzes all training material, reports and feedback from states and territories to determine alignment to CSF 

training standards. Serves as a level II facilitator at the national level. Analyzes all applicable guidance to 

determine their impact on branch programs at national and state level. The services provided under this area require 

the assigned contractor employee to be certified as a Level II MRT trainer. 

Services provided to the resilience branch will require access to the DTMS, ATRRS and GFEBs systems. 

5.3.2 Suicide Prevention

Reports suicides and update tracking reports as suicides are reported. Provides research and studies which support 

Government suicide prevention initiatives. Supports the Government’s creation, writing and development for all 

programs related to risk management and suicide. Studies potential factors which may impact a Soldier’s decision 

to commit suicide to determine factors most applicable to ARNG Soldiers. Prepares appropriate products to inform 

the leadership of study results. Task performance shall encompass developing, designing, maintaining, modifying 

and presenting results of scientific studies. Provides research and analysis in support of executive level training 

programs. The research and analysis will consist of applicable research, studies, handouts and other support 

material that supplements the instruction. Prepares program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. Provides critical analysis of ARNG and 

Army suicide prevention programs for Government review. Provides functional support through recommendations 

on reducing risk and subsequently suicides. Analyzes all applicable guidance to determine their impact on ARNGHRS programs and potential risks to operations. Facilitates expert advisory committees. Develops strategies for 

follow-up with states involving implementation of risk reduction strategies at their level. Recommends measures, 

systems, processes, and procedures to increase HRS efficiencies and effectiveness. Integrates and coordinates future 

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HRS program initiatives within the scope of this PWS. Maintains records depicting current and future program 

goals/objectives and project records. Monitors program metrics to measure performance and overall effectiveness of 

program operations. Analyzes the risk reduction communication plan and identifies studies which may mitigate 

potential suicides in the ARNG. Provides sophisticated analytical techniques in conjunction with the latest research 

to reduce risk of suicide for Soldiers and Family members of the ARNG. Develops an executive level analysis of 

suicide data annually and prepares appropriate executive level briefing of analysis and briefs results to appropriate 

Government personnel. Participates in meetings with appropriate governmental and non-governmental agencies 

which support risk reduction and suicide prevention efforts. Maintains documentation depicting current and future 

strategic program goals/objectives and other unit records resulting from analyses. Analyze suspected suicide data 

from the Critical Incident Management System. Using subject matter expertise and analysis of current programs and 

guidance, develop a SOP for ARNG suicide data trend analysis. 

Services under this area will require access to the Critical Incident Management System (CIMS) 

5.3.3 Substance Abuse Prevention Support

Tracks the number of illicit positives by state and compiles monthly reports/briefings of findings. 

Provides comprehensive needs assessments and data acquisition/analysis in support of the ARNG Substance Abuse 

Program. Supports Government data-driven strategic planning to include research based logic models and efficient 

and effective program implementation and program evaluation. 

Collaborates with the ARNG Substance Abuse Program Manager in developing and sustaining demonstrated 

proficiencies in executing and evaluating the ARNG Substance Abuse Program. 

Supports State level SASI partnerships by leveraging existing State and local community assets to address and 

enhance substance abuse support to Soldiers within their communities. Monitors, evaluates, and ensures the 

measures of performance and measures of effectiveness achieve all SASI program objectives. Fosters partnerships, 

leveraging existing resources, and expanding assistance and support opportunities with federal and national 

substance abuse stakeholders/organizations in order to strategically address ARNG substance abuse, synchronize 

efforts, and ensure prioritization of ARNG and substance abuse programs. Analyze ARNG Substance Abuse 

Prevention Programs to ensure alignment with AR 600-85 requirements and that models developed address the 

specific needs of the ARNG. Using subject matter expertise and analysis of current programs and guidance, develop 

a SOP for substance abuse program administration. 

5.3.4 Family Programs Support

Provides detailed monthly reporting of the number of cases by State and National totals. Performs trend analysis on 

a monthly basis for current, past and future support of cases by State and National totals from data in FMP. 

Provides detailed monthly report of current issues by personnel category at the National level in accordance with the 

Army Family Action Plan. Provides a detailed monthly Family Readiness Support Assistants (FRSA) report of 

critical services and data management support. Provides a detailed monthly readiness report, activity report, and a 

detailed annual customer survey. Provides detailed monthly reporting of the number of teens in Resilience by State 

and National totals. Analyzes quarterly customer service satisfaction surveys for all four Family programs by State 

and calculates National totals. Performs trend analysis on a Quarterly basis for current, past, and future support of 

cases by State and National totals from gathered data from all four Family programs. Gathers and analyzes data and 

identifies systematic problems for resolution. Tracks progress of problem resolution and reports significant 

activities. Provides monthly report of State/National security suitability and training and background checks IAW 

regulations throughout the States and Territories. 

Services in support of this branch will require access to the Guard Family Management System (GFMS) or FMP 

compliance database. 

5.3.5 Employment Services

5.3.5.1 Employment Program Support: Provides subject matter expertise in the Governments development and 

implementation of employment services nationwide. Services provided include: 

 Ensure communications materials to end-users are in line with ARNG-HRS guidelines and standards. 

 Research and analyze new employment programs and initiatives for validity and effectiveness. 

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 Interact with other Service components, Federal, State and private sector entities to identify employment 

best practices, reduce redundancies and increase productivity. 

 Support Government development of new partnerships with corporations and non-profits interested in 

assisting National Guard (NG) Soldiers and their Families. Provide background data and expertise to be 

used in the Governments vetting of partnerships and development of implementation /communication 

strategies to end-users. 

 Analyzes current and forecasted employment material and uses ARNG-GSS marketing guidelines to 

provide recommendations on how to best facilitate implementation in ARNG-HRS programs. 

 Analyze marketing operations to identify redundancies and increase reach of employment programs. 

 Research and develop program appropriate marketing material (i.e. pens, books, bags) for Government 

review. 

 Research employment communication venues, both social and commercial, to increase awareness. 

 Researches and identifies new employment sites of operation or expansion. 

 Support ARNG-HRS representation at employment seminars, conferences and meetings to increase 

effectiveness and awareness of all HRS products. 

 Provides subject matter expertise and research used in Governments assessing, planning and 

implementing current and new programs and processes. 

 Interface with other NGB divisions and assets to increase employment programs effectiveness and 

communication continuity. 

5.3.5.2 Employment Program Coordination: Contractor provides analysis, research and coordination services which 

support ARNG-HRS strategic plan development and implementation. Services provided include: 

 Provide feedback concerning all matters related to Family/Employment guidance and training. Feedback 

will be provided in periodic reports, executive overviews and presentations. Make recommendations 

concerning the Planning Process for all aspects of employment program planning and implementation. 

 Make recommendations on employment goals 

 Doctrine, Policy, and Training: 

o Facilitates working groups to determine best practices of the HRS Division employment programs. 

o Provide recommendations based on review of base documentation as well as historical trends. 

o Analyze HRS employment guidance and policies to ensure consistency with NGB and State military 

regulations/policies. Review employment related questions from states/territories and craft responses 

and supporting documentation for Government program manager review. 

o Ensure doctrine, policy, and training compliance and standardization for all employment programs. 

 Effectively and efficiently tracks and reports the status of the key indicators that measure progress toward 

the established goals. 

 Support the Government oversight of the HRS employment program synchronization. 

5.3.6 Survivor Services & Casualty Operations

 Analyze integration processes and procedures for expanding the organization’s program capabilities to 

enhance support in terms of Survivor Services in the 54 States/Territories. Based upon analysis, provide 

courses of action and recommendations on improving the effectiveness of integration processes. 

 Provides support services for the ARNG Casualty Operations (CASOPS) Program and coordinates with 

Human Resources Command (HRC). The services provided are in accordance with CASOPS SOP and 

applicable guidance. 

 Provides support for ARNG Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) 

programs. 

 Coordinates with the SOS Program proponent, the Installation Management Command (IMCOM) and the 

Assistant Chief of Staff for Installation Management (ACSIM). 

 Provide critical analysis of Survivor Services programs in support of HRS strategic planning. 

 Reviews the Governments development and maintenance of the HRS Strategic Plan for survivor services. 

 Facilitate expert advisory committees. Support strategies for follow-up with States involving 

implementation of strategies at their level in support of the Survivor Services program. 

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 Support quality control measures, systems, processes, and procedures to increase HRS efficiencies and 

effectiveness. 

 Monitor Program Metrics to measure performance and overall effectiveness of program operations. 

 Prepare reports, presentations and briefings for staff program meetings at various levels of command to 

include MACOMs/NGB. 

 Collect and analyze data from survivor services and compile on a monthly basis. 

5.3.7 Sexual Assault and Harassment Prevention (Program Analysis)

Analyze sexual assault reports monthly and determine trends; recommend functional processes to mitigate future 

assaults. Provide research and data used to meet daily, quarterly and annual reporting requirements in the Defense 

Sexual Assault Incident Database (DSAID) by identifying trends, analyzing risk factors or problematic 

circumstances. Analyze consolidated and completed reports from all 54 states/territories to include both qualitative 

and quantitative position data requirements for all full time and collateral duty Sexual Assault Response 

Coordinator’s and Victim Advocates’. 

5.3.8 Sexual Assault and Harassment Prevention (Program Coordination) 

Collect and track reports of sexual assault from the states and territories daily. Identify systemic problems as well as 

individual problems and provide analysis to the Government. Collects and analyzes reporting procedures, victim 

advocacy, confidentiality, training, safety tips and resources for the Sexual Harassment Assault Response Program 

(SHARP). Coordinate with the 54 states/territories to analyze and provided feedback on the DoD Sexual Assault 

Advocate Certification Program (D-SAACP) to include the tracking of submitted and credentialed packets. 

Facilitate working groups in determining best practices that measure progress toward the SHARP program goals. 

Track and report the status of the doctrine, policy, or training initiatives. Analyzes measures of performance and 

effectiveness across program to identify areas of risk and processes to improve effectiveness of the SHARP 

program. 

Services provided under para 5.3.7 & 5.3.8 shall require access to the Defense Sexual Assault Incident Database 

(DSAID). 

5.3.9 Operational Planning Program Analysis

 Presents draft material based upon subject matter expertise. The material developed ranges from Study 

Books, Information Papers, and inquiry replies. 

 Provides critical analysis and recommended courses of action and responses to the ARNG—HRS staff 

regarding outside inquiries from Government and Military sources. 

 Functional expert with a vast working knowledge of division’s resource management, deployment cycle 

support, survivor services, resilience, risk reduction, suicide prevention, family programs, and military 

burial honors. Provide functional area services which improve the Governments capabilities and 

effectiveness under the Ready and Resilient Campaign Plan. 

 Provides subject matter expertise and analysis on Title 10 and 32 United States Codes as it relates to the 

Army National Guard. 

 Provides critical analysis and written feedback on ARNG-HRS guidance material. Provides analysis and 

subject matter expertise ensuring proper sychchronization of ARNG-HRS material and NGB planners. 

Provides expertise to JCS TANKS and national level advisory groups. 

 Provides subject matter expertise in many areas of concern from disaster operations to overseas training 

issues. Prepares coordination material and follow-up with individual states/territories. 

 Provides analysis of DoD Directives and similar guidance and researches courses of action and presents 

potential follow-on issues that may occur 

 Based upon expert understanding of ARNG/NGB operations and functional areas, ensures written feedback 

and draft responses provided for Government review represent depth of understanding and require minimal 

corrections. 

 Frequently analyzes Ready and Resilient Campaign to include dissemination of material to other divisions 

and G Staff. Many of these actions will be on a daily basis. Subject matter expert on all issues related to 

Directorate staff functions. 

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 Provides subject matter expertise analysis and training on staffing systems impacting Soldier and Family 

Support Services division program. Presents functional expertise services regarding coordination and 

staffing actions with other agency staffing entities. 

 Services provided under para 5.3.9 shall require access to the Joint Applications Staff Management System 

(JASMS) 

Deliverables Schedule 

 PWS Reference / Deliverable 

Title

Frequency Number of 

Copies

Medium/Format Submit To 

5.2.1. 

Develop executive level 

analysis of suicide data 

Annually 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.1 

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.1 

Review of SOP 

Initially within 

30 days of 

award, monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

5.2.2 

Analysis of programs and 

projects, best practices from the 

states/territories, and 

recommendations for 

implementing best practices 

nationwide. 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.1.1 

Rollup report on trained MRT 

and RTAs 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.1.3 

DTMS Report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

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5.3.2 

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Report of the number of 

suspected suicides by state. 

Daily 1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Validation report on data 

submitted to HQDA 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

Suicide trend analysis SOP 

Draft within 30 

days of award. 

Updated monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.2 

OCONUS/CONUS report 

reflecting current tracking of 

data on suspected suicide and 

equivocal deaths 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.3 

Substance abuse program 

SOP 

Draft within 30 

days of award, 

final version 

within 60 days of 

award. Updated 

monthly 

thereafter 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.3 

Illicit positive report 

Weekly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.3 

Comprehensive Needs 

assessment and data analysis 

Initially within 

30 days of 

award, monthly 

thereafter 

1 

Electronic 

Submission 

COR and Branch Chief 

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5.3.4 

State/National security 

suitability report 

Monthly 1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

AFAP Army Family Action 

Plan current issues by 

personnel category report 

Monthly 1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

Customer Survey 

Annually 

1 

Electronic 

Submission 

COR and Branch Chief 

5.3.4 

Critical services and data 

management support, of the 

Comprehensive Soldier Family 

Fitness (CSF2) initiative by 

State 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.4 

CSF2 Teen Resilience reporting 

of the number of teens skilled 

in Resilience by State and 

National totals. 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.5 

Report of new partnerships, 

corporations and non-profits 

that have elected to partner with 

the ARNG on employment 

efforts 

Monthly 

1 Electronic 

Submission 

COR and Branch Chief 

5.3.5 

Report on effectiveness of 

marketing efforts in reaching 

targeted populations. 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.5.2 

Program analysis and 

recommendation report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

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5.3.6 

Survivor Services Report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.7 

Trend analysis and process 

improvement report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

5.3.8 

Trend analysis and process 

improvement report 

Monthly 1 Electronic 

Submission 

COR and Branch Chief 

 

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Section E - Inspection and Acceptance 

INSPECTION AND ACCEPTANCE TERMS 

Supplies/services will be inspected/accepted at: 

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 

3001 Destination Government Destination Government 

3003 Destination Government Destination Government 

3004 N/A N/A N/A Government 

4001 Destination Government Destination Government 

4003 Destination Government Destination Government 

4004 N/A N/A N/A Government 

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Section F - Deliveries or Performance 

DELIVERY INFORMATION 

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC 

 

3001 POP 29-SEP-2015 TO 

28-SEP-2016 

N/A W39L USA NG READINESS CENTER 

W39L USA NG READINESS CENTER 

111 S GEORGE MASON DRIVE 

ARLINGTON VA 22204-1382 

703-607-9421 

FOB: Destination 

W909UJ 

 

3003 POP 29-SEP-2015 TO 

28-SEP-2016 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

3004 N/A N/A N/A N/A 

 

4001 POP 29-SEP-2016 TO 

28-SEP-2017 

N/A W39L USA NG READINESS CENTER 

W39L USA NG READINESS CENTER 

111 S GEORGE MASON DRIVE 

ARLINGTON VA 22204-1382 

703-607-9421 

FOB: Destination 

W909UJ 

 

4003 POP 29-SEP-2016 TO 

28-SEP-2017 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

4004 N/A N/A N/A N/A 

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Section G - Contract Administration Data 

TASK ORDER ISSUANCE

The original task order solicitation asked for, and received, pricing from all offerors for a base 

and two option year periods. The base year was issued under W9133L-12-D-0002-0001. Due to 

administrative issues, the Government is issuing the other two periods under W9133L-12-D0002-0002. 

Language under the W9133L-12-D-0002-0001 task order indicated, "OPTION PERIODS 

The task order request for proposals for this requirement, solicited and received proposal 

proposal pricing, for the base year, as well as two 12-month option periods. Each of the option 

periods shall be executed as a separate task order under this IDIQ using the ESC, Inc. proposal 

dated 02Sep14." 

ACCOUNTING AND APPROPRIATION DATA 

AA: 02120152015206500001131312510040088883 6100.9000021001 

COST CODE: A183U 

AMOUNT: $1,663,302.47 

CIN GFEBS001063805700001: $1,463,302.47 

CIN GFEBS001063805700002: $200,000.00 

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Section I - Contract Clauses 

CLAUSES INCORPORATED BY REFERENCE 

252.232-7006 Wide Area WorkFlow Payment Instructions MAY 2013 

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1.0 General: 

1.1 Scope: The contractor shall provide all services, material, supervision and quality control necessary to perform 

HRS Support Services as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The 

contractor shall perform to the standards in this contract. 

1.2 General Background: The Soldier and Family Support Division (ARNG-HRS), as a strategic partner with the 

States, develops and delivers innovative human resource programs and services designed to support the mission of 

the Soldier and his/her Family. The ARNG-HRS division grew in terms of both functions and programs over the 

past few years and the Force Management process has not kept pace. The Army National Guard (ARNG) leadership 

has recognized the requirement for additional support in order to successfully manage and execute these new 

responsibilities. The Division assumed responsibilities for substance abuse, sexual assault, suicide prevention, 

resilience training, employment and survivor outreach. This requirement supports on-going non-personal 

professional services focused upon Soldier Family programs. 

1.3 Period of Performance (PoP): The Period of Performance for this requirement shall be one base Year of 12 

months and two 12-month option periods. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services 

are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, 

prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it 

assures itself that its work complies with the requirements of the contract. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in 

accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the 

Government must do to ensure that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) 

(defect rate(s)). 

1.4.3 Recognized Holidays: The below link shall be used for the determination of recognized US holidays in 

accordance with Office of Personnel Management. 

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/ 

1.4.4 Place and Performance of Services: The contractor shall typically provide services between the core hours of 

0730 and 1700 Monday through Friday, except on recognized US holidays or when the Government 

facility/installation is closed due to local or national emergencies, administrative closings, or similar Governmentdirected facility/installation closings. Performance shall be at the Arlington Hall Station – Building One, Arlington 

Virginia located at 111 South George Mason Drive Arlington, VA. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government 

facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that 

the stability and continuity of the work force are essential. 

1.4.5 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable 

installation, facility and area commander installation/facility access and local security policies and procedures 

(provided by government representative). The contractor shall also provide all information required for background 

checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director 

of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification 

requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) 

change, the Government may require changes in contractor security matters or processes. 

1.4.5.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At 

the close of each work period, Government facilities, equipment and materials shall be secured. 

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1.4.6 Special Qualifications: Several of the positions outlined in the PWS require that the personnel possess special 

qualifications/training and/or access to specific systems which support their services to that functional branch. 

Those special qualifications and/or training will be noted within the PWS. (Note: The Government does not 

provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully 

trained, certified and qualified for the position in which they will be serving.) 

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award 

conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, 

Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet 

periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer 

will apprise the contractor of how the Government views the contractor’s performance and the contractor shall 

apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues 

raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government. 

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this 

contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be 

designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not 

assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM 

shall ensure that contractor employees do not perform any services outside the scope of the contract without an 

official modification issued by the KO. The CM shall ensure contractor employees understand that services 

performed outside the scope of the contract are performed wholly at the expense of the contractor. 

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government 

telephones and working in other situations where their contractor status is not obvious to third parties are required to 

identify themselves as such to avoid creating an impression in the minds of members of the public that they are 

Government officials. The contractor shall also ensure that all documents or reports produced by contractor 

personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The 

Arlington Hall Badge will be worn above the waist and be visible at all times. Any other applicable requirements 

for the identification of contractor personnel will be addressed by the NGB security office at time of badge issue. 

1.4.10 Contractor Travel: 

Contractor travel is required under this requirement. A single NTE contract Line will be added to pay for travel 

expenses. The travel expenses required under this requirement are 7-8 out-of-area meetings per month in support of 

those programs outlined in the PWS. The specific dates/locations are based upon schedules not yet published, 

however these meetings are typically no longer than three days each and will encompass lodging, meals and a rental 

vehicle for those areas not covered by a transit system (rail/metro/shuttle). The purpose of the travel will be to 

analyze data presented at meetings and briefings and to provide subject matter expertise to ARNG/Government 

panels. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint 

Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR 

recommendation for approval and authorization by the KO prior to travel arrangements being made. 

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in 

the performance of this contract. The cost of shipping training aids shall be borne by the Government and the 

contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of 

funds in this contract. 

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work 

under this contract may receive, have access to proprietary or source selection information (e.g., cost or pricing 

information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services 

which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI 

and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will 

be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines 

that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she 

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deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements 

which may be affected by the OCI. 

1.4.12 Phase In Period: This contract is assuming the requirements of numerous current contracts/task orders with 

various periods of performance. As such, the contractor shall be responsible for the Phase in of the required services 

throughout the base period of performance. The contractor shall ensure seamless transition of services to the current 

contract during the transition-in periods. 

1.4.13 Phase Out Period: The contractor may be required to coordinate with a successor contractor. The contractor 

shall ensure all deliverables and services are provided and that full cooperation is given to any follow-on successor 

contractor. 

1.4.14. The Contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of 

work under the task order in accordance with DFARS 224.103, DoDD 5400.11, Department of Defense Privacy 

Program, and DoD 5400.11-R, Department of Defense Privacy Program. If the Contractor violates the 

aforementioned policies and a PII breach results, the Contractor shall be responsible for all notification costs, callcenter support costs, and credit monitoring service costs for all individuals whose PII has been compromised. 

1.5 Training 

The following training shall be required of all contractor personnel in accordance with current DoD and other 

applicable guidance. 

1.5.1 Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, 

requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness 

training within 30 calendar days after contract start date or effective date of incorporation of this requirement into 

the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected 

contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, 

within 15 calendar days after completion of training by all (Include UIC) employees and subcontractor personnel. 

AT Level I awareness training is available at website: https://atlevel1.dtic.mil/at. 

1.5.2 Anti-Terrorism (AT) Awareness Training for Contractor Personnel Traveling Overseas. This standard 

language text required US based contractor employees and associated sub-contractor employees to make available 

and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 

525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local 

point of contact. 

1.5.3 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractors 

employees shall comply with applicable installation, facility and area commander installation/facility access and 

local security policies and procedures (provided by government representative). The contractor shall also provide all 

information required for background checks to meet installation access requirements to be accomplished by 

installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must 

comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In 

addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection 

Condition (FPCON) at any individual facility or installation change, the Government may require changes in 

contractor security matters or processes. 

1.5.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local 

iWATCH program (training standards provided by the requiring activity ATO). This local developed training will 

be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious 

activity to the COR. This training shall be completed within 30 calendar days of new employees commencing 

performance with the results reported to the COR NLT 45 calendar days after contract award. 

1.5.5 DOD Information Assurance (IA) Awareness/Information Technology (IT) Training. All contractor employees 

with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking 

System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness 

prior to access to the information systems and then annually thereafter. All contractor employees working IA/IT 

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functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 

within six months of employment. 

1.5.6 Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, new contractor employees must 

complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must 

complete annual OPSEC awareness training. 

1.5.7 The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of 

contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, 

Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, 

where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an 

individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II 

certified per AR 530-1.

1.5.8 All contractor personnel shall be required to have a Common Access Card (CAC) and access to the ARNG 

network. The issuance of all CAC credentials as well as access to the ARNG network shall be in accordance with 

AHS protocol. 

1.6 Personal Identity Verification of Contractor Personnel (Sept 2007) 

1.6.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract 

that implement Homeland Security Presidential Directive - 12 (HSPD-12), Office of Management and Budget 

(OMB) Memorandum M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 

201. 

1.6.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine 

physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. 

1.6.3 CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) Federal Personal 

Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, December 

1, 2008, incorporating Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the completion 

of FBI fingerprint check with favorable results reflecting "No Record" and submission of a National Agency Check 

with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent 

investigation. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD 

affiliation from an authoritative data source; (c) completion of background vetting requirements according to the 

Federal Information Processing Standards Publication 201-1, Personal Identity Verification (PIV) of Federal 

Employees and Contractors, March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel 

Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible personnel must be 

registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative 

personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.6.4 HSPD-12 Background Investigation Requirements: The contractor shall ensure CACs are obtained by all 

contract or subcontract personnel assigned who 1. Require access to multiple DoD facilities or access to multiple 

non-DoD Federal facilities on behalf of the Department on a recurring basis for a period of 6 months or more; or 2. 

Require both access to a DoD facility and access to DoD networks on site or remotely (and other eligible 

populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). It is the responsibility of the contractor to 

ensure that all employees requiring an initial background investigation provide an Optional Form (OF) 306, 

Declaration of Federal Employment, Personnel Security Investigation Portal (PSIP) form at attachment (TBD), DD 

Form 2875, System Authorization Access Request, and a birth certificate at the earliest possible date to the 

contractor or designated representative. The contractor or designated representative will review the forms for 

completeness and accuracy, then forward them to the servicing personnel security management office who will 

initiate the investigation process via the PSIP. Once the investigation request is processed, contractor personnel be 

notified by and communicate directly with the Army Personnel Security Investigations Center of Excellence (PSICoE) team throughout the investigation submission process. The contractor shall ensure all instructions regarding 

background investigation processing, including those provided verbally, by e-mail or via a Government system are 

complied with immediately. The contractor is cautioned that the entire process from submittal of the PSIP form to 

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return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its 

hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet 

performance requirements or decreases in efficiency in accordance with the applicable inspection clause. 

The contractor is responsible for managing requests for new or renewal CACs in sufficient time to ensure that all 

contractor employees have them when needed to perform work under their assigned contract. The norm is at least 

ten calendar days advance notice to the TA unless there are extenuating circumstances approved by the Contracting 

Officer's Representative (COR) or Contracting Officer. 

1.6.5 Trusted Associate Sponsorship System (TASS): A designated Trusted Agent (TA) must process applications 

for contractor CACs using TASS and DD Form 2875 as the source document for each contractor employee who 

meets interim or final credentialing requirements for a CAC. The DD Form 2875 will be used to document and 

verify presence or submission of the requisite investigation. Upon request, the TA will establish a TASS application 

account for each CAC request and provide the contractor employee with a USER ID and password, via email, to the 

company POC or contractor employee. The contractor employee shall access the TASS account to complete the 

CAC application (entering/editing contractor 11information as applicable) at: https://www.dmdc.osd mil/tass/. 

It is recommend that a dedicated corporate Point of Contact (POC) be designated to serve as the contract company 

single POC for contract employee investigative processing, TASS application processing and other CAC and 

security related matters. If a dedicated POC is not established, each contractor employee requiring a CAC will be 

required to process their own applications. 

The contractor shall obtain an Army Knowledge Online (AKO) email address for each contractor employee CAC 

applicant. This can by registering as an "Army Guest" at http://www.us.army mil . The sponsor will be the COR or 

a COR designated individual if the COR is ineligible to serve as an AKO sponsor. Note: If a contractor employee 

loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that contractor 

employees maintain their AKO accounts. 

CACs shall be issued for a period of performance not longer than three (3) years or the individual's contract end date 

(inclusive of any options), whichever is earlier. 

Once a contractor is approved for CAC issue, the information from TASS is transferred to the Defense Enrollment 

Eligibility Reporting System (DEERS) database. The contractor will receive instructions to report to a Real-Time 

Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: 

http://www.dmdc.osd mil/rsl/).

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of 

identification. Identity source documents must come from the list of acceptable documents included in Form I-9, 

OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document 

from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). 

The Identity documents will be inspected for authenticity, scanned, and stored in the DEERS upon CAC issue. The 

photo ID requirement cannot be waived, consistent with applicable statutory requirements. The contractor, COR or 

POC shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee. 

2.0 Acronyms: 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

CFR Code of Federal Regulations 

CIMS Critical Incident Management System 

CONUS Continental United States (excludes Alaska and Hawaii) 

COR Contracting Officer Representative 

COTS Commercial-Off-the-Shelf 

CSF2 Comprehensive Soldier Family Fitness 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

DD254 Department of Defense Contract Security Requirement List 

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DFARS Defense Federal Acquisition Regulation Supplement 

DOD Department of Defense 

DTMS Digital Training Management System 

DTS Defense Travel System 

FAR Federal Acquisition Regulation 

FMP Family Management Program 

FPCON Force Protection Condition 

FRSA Family Readiness Support Assistants 

GFMS Guard Family Management System 

JASMS Joint Applications Staff Management System 

KO Contracting Officer 

MFH Military Funeral Honors 

MRT Master Resilience Trainer 

NGB National Guard Bureau 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

RTA Resilience Training Assistant 

QA Quality Assurance 

QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

SASI Substance Abuse Services Initiative (SASI) 

SOS Survivor Outreach Services 

TASS Trusted Associate Sponsorship System 

TE Technical Exhibit 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide 

the facilities, equipment, materials, and/or services listed below: 

3.0.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support 

outlined in this PWS to include desk space, telephones, computers, network access and other items necessary to 

maintain an office environment. The workspace to be provided shall be at Arlington Hall Station (AHS), 111 S. 

George Mason Drive Arlington, VA 22204-3231 

3.0.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E) 

4.0.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the 

contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1. 

5.0 Requirements: The contractor shall provide services in support of the ARNG-HRS Division program 

management activities. Where noted, services in support of specific branches may indicate areas of focus or 

branch-specific tasks/deliverables. 

5.1 Objectives 

5.1.1 Provide functional expertise and analytical management support to the functional branches of the Soldier and 

Family Support Division. 

5.1.2 Ensure services align with strategic and operational goals for respective functions. 

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5.1.3 Provide expert advice and recommendations to improve the quality of support provided to the States and 

Territories. 

5.1.4 Provide quality products and support which can be used to inform senior leaders and justify appropriate 

program resources. 

5.2. The services below outline the general requirements, by service area, to support the work outlined in the PWS. 

Branch-specific requirements are outlined under para 5.3 of the PWS. 

5.2.1. Suicide Intervention Program Support: Performs services in support of the ARNG suicide intervention 

program. Primary services require analysis of studies to examine the factors which may impact a Soldier’s decision 

to commit suicide. Contractor prepares appropriate products to inform the leadership of study results. Services 

required include: 

 Executive level program support. Prepare program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. 

 Provide critical analysis of ARNG and Army suicide prevention programs for Government review. 

 Develop recommendations to reduce risk and subsequently suicides. 

 Analyze all applicable suicide intervention guidance to determine its impact on ARNG-HRS programs and 

potential risks to operations. 

 Participate in expert advisory committees to obtain the most recent and relevant research as it applies to the 

work outlined in this PWS. Develop strategies for follow-up with states involving implementation of risk 

reduction strategies at their level. 

 Provide analysis and recommend measures to increase HRS efficiencies and effectiveness. 

 Provide background data and analysis to be used in the Government integration and coordination of future 

HRS program initiatives 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Advise Division Chief on risk reduction communication plan and potential studies which may mitigate 

potential suicides in the ARNG. 

 Provide subject matter expertise for use in the Governments employment of sophisticated analytical 

techniques in conjunction with the latest research to reduce risk of suicide for Soldiers and Family 

members of the ARNG. 

 Develop an executive level analysis of suicide data annually and prepare appropriate executive level 

briefing of analysis. Brief results to appropriate Government representatives. 

 Participate in meetings with appropriate governmental and non-governmental agencies which support risk 

reduction and suicide prevention efforts. The contractor shall not represent the Government in meetings, 

only attend in an evaluation and expertise-based basis. 

 Provide background material and analysis to be used in Government interagency planning and program 

synchronization. 

 Maintain documentation depicting current and future strategic program goals/objectives and other unit 

records resulting from analyses. 

 Prepare for meetings, conferences and planning groups. 

 Review current SOPs to identify any outdated, incorrect or other data which should be 

added/deleted/modified. 

 Prepare monthly report that outlines analysis of suicide intervention guidance, analysis of risk reduction 

communication plan, and analysis of processes and procedures. 

Note: This suicide intervention program support requirement is for only six months. 

5.2.2. Program Support Coordination: Provides functional services for designated branches within ARNGHRS. Contractor analyzes all current family support guidelines and policy to determine their impact on 

ARNG-HRS programs, specifically programs under the designated branch. Primary services involve 

conducting analysis and preparing products for use in the decision making process of senior leaders. Focus 

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of work is to improve the quality and quantity of support to the 54 States and Territories in a designated 

functional area. The individual branches/sections requiring the above support are Resilience, Suicide 

Prevention, Substance Abuse, Sexual Assault/Harassment, Family Programs, Employment Programs, 

Survivor Services and Family Programs. Services required include: 

 Conduct analyses of programs and projects within the functional area of expertise and prepare documents 

and briefings for use in briefing senior leaders. 

 Coordinate with appropriate internal and external staffs in the development of products. 

 Analyze programs and projects using metrics and techniques to support presentations and 

recommendations. 

 Provide structured feedback to functional branches based on thorough analysis and coordination. 

 Respond to inquiries from States and Territories. 

 Participate in meetings with appropriate agencies which support designated functional expertise. 

 Collect and analyze best practices from the 54 States and Territories and provide feedback to supported 

branch on potential implementation nationwide. 

 Brief leaders and staff on assigned projects and programs under the direction of the functional branch chief. 

 Collect and analyze data, prepare reports, and provide feedback which improves quality of life and 

conserves resources for Soldiers, Survivors, Victims and Families. 

 Monitor and track program and project metrics to ensure efficiency and effectiveness. Identify 

improvements and efficiencies based upon metrics analysis 

 Participate in conferences, meetings, work groups, and briefings in support of branch program goals and 

requirements. 

 Provide structured feedback on training and support requirements for programs and projects which would 

improve quality and/or quantity of support to the 54 States and Territories. 

 Prepare monthly report that outlines analysis of programs and projects, best practices from the 

states/territories, and recommendations for implementing best practices nationwide. 

5.2.3 Program Support Analyses: Contractor provides analytical services in support of the appropriate ARNGHRS branch. The branch requiring program support analysis is the Sexual Assault and Harassment Prevention. 

Services required include: 

 Provide analysis and subject matter expertise regarding the Planning Process for all aspects of program 

planning and implementation. 

 Provide periodic progress reports and briefings on program analysis of ARNG-HRS programs and policies. 

The reports and briefings will be used by the Government as a resource in development of its short and 

long range planning 

 Facilitate working groups to determine best practices of the HRS Division programs. 

 Provide feedback based on review of base documentation as well as historical trends. 

 Ensure HRS guidance and policy is consistent with NGB and State military regulations/policies. Field 

questions from states/territories and draft responses and supporting documentation for Government 

program manager review. 

 Provide current data and analysis to be used by the Government in developing key indicators. 

 Provide analysis which effectively and efficiently tracks and reports the status of the key indicators and 

measures progress toward the established goals. 

 Provide analyses focused on HRS Program Synchronization, quality control measures, systems, processes, 

and procedures to increase HRS efficiencies and effectiveness. 

 Maintain records depicting current and future planning goals, objectives and projects. 

 Evaluate program performance against stated goals by compiling, organizing, and analyzing data and 

identifying any trends. 

 Monitor program metrics to measure performance and overall effectiveness of program operations. 

 Prepare for meetings, conferences and planning groups. 

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5.3 In addition to the program support and program analysis tasks above, individual branches have specific tasks and 

deliverables which are unique to that branch and are identified under that branch area and in the deliverables table. 

Specific focus areas may require access to Government systems which are listed under that area. Contractor 

personnel under those areas shall have proficiency in the systems shown. Services provided shall adhere to 

branch/division program SOPs and regulatory guidance. 

5.3.1 Resilience

5.3.1.1 Program Analyses 

Analyze seat allocation data in the Army Training Requirements and Resources System (ATRRS). Inputs yearly 

training schedules, monitors school quota sources, and reviews historical and current program execution trends to 

improve overall program efficiencies. Provides services in accordance with MRT policy and branch standard 

operating procedures (SOP). Provides weekly rollup reports of trained Master Resilience Trainers (MRT) and 

/Resilience Trainer Assistants (RTA). 

5.3.1.2 Senior Program Coordination: 

Provides analyses on existing efforts and program initiatives to ensure conformance to the overall Army Resilience 

program strategy and program execution. Routinely communicates with executive sponsors at the ARNG, States 

and Territories, CSF2 directorate, CSF2 program steering committees, ArmyFit Content Review Board and CSF2 

Curriculum. Conducts periodic briefings/status updates to the Government. Provides periodic program review and 

submits results to the Government to ensure alignment with the overall strategic vision. Identifies trends in resilience 

training nationally and provides courses of action to the Government on improving resilience initiatives and 

programs. 

5.3.1.3 Program Coordination 

Provides national level program training and support to the 54 States and Territories regarding MRT, RTA and the 

executive level course. Monitors and gathers information within Digital Training Management System (DTMS) to 

provide monthly reports to DIV leadership and coordinates all training requirements within the states and territories. 

Analyzes all training material, reports and feedback from states and territories to determine alignment to CSF 

training standards. Serves as a level II facilitator at the national level. Analyzes all applicable guidance to 

determine their impact on branch programs at national and state level. The services provided under this area require 

the assigned contractor employee to be certified as a Level II MRT trainer. 

Services provided to the resilience branch will require access to the DTMS, ATRRS and GFEBs systems. 

5.3.2 Suicide Prevention

Reports suicides and update tracking reports as suicides are reported. Provides research and studies which support 

Government suicide prevention initiatives. Supports the Government’s creation, writing and development for all 

programs related to risk management and suicide. Studies potential factors which may impact a Soldier’s decision 

to commit suicide to determine factors most applicable to ARNG Soldiers. Prepares appropriate products to inform 

the leadership of study results. Task performance shall encompass developing, designing, maintaining, modifying 

and presenting results of scientific studies. Provides research and analysis in support of executive level training 

programs. The research and analysis will consist of applicable research, studies, handouts and other support 

material that supplements the instruction. Prepares program integration support processes and procedures for 

expanding the organization’s suicide prevention program capabilities. Provides critical analysis of ARNG and 

Army suicide prevention programs for Government review. Provides functional support through recommendations 

on reducing risk and subsequently suicides. Analyzes all applicable guidance to determine their impact on ARNGHRS programs and potential risks to operations. Facilitates expert advisory committees. Develops strategies for 

follow-up with states involving implementation of risk reduction strategies at their level. Recommends measures, 

systems, processes, and procedures to increase HRS efficiencies and effectiveness. Integrates and coordinates future 

HRS program initiatives within the scope of this PWS. Maintains records depicting current and future program 

goals/objectives and project records. Monitors program metrics to measure performance and overall effectiveness of 

program operations. Analyzes the risk reduction communication plan and identifies studies which may mitigate 

potential suicides in the ARNG. Provides sophisticated analytical techniques in conjunction with the latest research 

to reduce risk of suicide for Soldiers and Family members of the ARNG. Develops an executive level analysis of 

suicide data annually and prepares appropriate executive level briefing of analysis and briefs results to appropriate 

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Government personnel. Participates in meetings with appropriate governmental and non-governmental agencies 

which support risk reduction and suicide prevention efforts. Maintains documentation depicting current and future 

strategic program goals/objectives and other unit records resulting from analyses. Analyze suspected suicide data 

from the Critical Incident Management System. Using subject matter expertise and analysis of current programs and 

guidance, develop a SOP for ARNG suicide data trend analysis. 

Services under this area will require access to the Critical Incident Management System (CIMS) 

5.3.3 Substance Abuse Prevention Support

Tracks the number of illicit positives by state and compiles monthly reports/briefings of findings. 

Provides comprehensive needs assessments and data acquisition/analysis in support of the ARNG Substance Abuse 

Program. Supports Government data-driven strategic planning to include research based logic models and efficient 

and effective program implementation and program evaluation. 

Collaborates with the ARNG Substance Abuse Program Manager in developing and sustaining demonstrated 

proficiencies in executing and evaluating the ARNG Substance Abuse Program. 

Supports State level SASI partnerships by leveraging existing State and local community assets to address and 

enhance substance abuse support to Soldiers within their communities. Monitors, evaluates, and ensures the 

measures of performance and measures of effectiveness achieve all SASI program objectives. Fosters partnerships, 

leveraging existing resources, and expanding assistance and support opportunities with federal and national 

substance abuse stakeholders/organizations in order to strategically address ARNG substance abuse, synchronize 

efforts, and ensure prioritization of ARNG and substance abuse programs. Analyze ARNG Substance Abuse 

Prevention Programs to ensure alignment with AR 600-85 requirements and that models developed address the 

specific needs of the ARNG. Using subject matter expertise and analysis of current programs and guidance, develop 

a SOP for substance abuse program administration. 

5.3.4 Family Programs Support

Provides detailed monthly reporting of the number of cases by State and National totals. Performs trend analysis on 

a monthly basis for current, past and future support of cases by State and National totals from data in FMP. 

Provides detailed monthly report of current issues by personnel category at the National level in accordance with the 

Army Family Action Plan. Provides a detailed monthly Family Readiness Support Assistants (FRSA) report of 

critical services and data management support. Provides a detailed monthly readiness report, activity report, and a 

detailed annual customer survey. Provides detailed monthly reporting of the number of teens in Resilience by State 

and National totals. Analyzes quarterly customer service satisfaction surveys for all four Family programs by State 

and calculates National totals. Performs trend analysis on a Quarterly basis for current, past, and future support of 

cases by State and National totals from gathered data from all four Family programs. Gathers and analyzes data and 

identifies systematic problems for resolution. Tracks progress of problem resolution and reports significant 

activities. Provides monthly report of State/National security suitability and training and background checks IAW 

regulations throughout the States and Territories. 

Services in support of this branch will require access to the Guard Family Management System (GFMS) or FMP 

compliance database. 

5.3.5 Employment Services

5.3.5.1 Employment Program Support: Provides subject matter expertise in the Governments development and 

implementation of employment services nationwide. Services provided include: 

 Ensure communications materials to end-users are in line with ARNG-HRS guidelines and standards. 

 Research and analyze new employment programs and initiatives for validity and effectiveness. 

 Interact with other Service components, Federal, State and private sector entities to identify employment 

best practices, reduce redundancies and increase productivity. 

 Support Government development of new partnerships with corporations and non-profits interested in 

assisting National Guard (NG) Soldiers and their Families. Provide background data and expertise to be 

used in the Governments vetting of partnerships and development of implementation /communication 

strategies to end-users. 

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 Analyzes current and forecasted employment material and uses ARNG-GSS marketing guidelines to 

provide recommendations on how to best facilitate implementation in ARNG-HRS programs. 

 Analyze marketing operations to identify redundancies and increase reach of employment programs. 

 Research and develop program appropriate marketing material (i.e. pens, books, bags) for Government 

review. 

 Research employment communication venues, both social and commercial, to increase awareness. 

 Researches and identifies new employment sites of operation or expansion. 

 Support ARNG-HRS representation at employment seminars, conferences and meetings to increase 

effectiveness and awareness of all HRS products. 

 Provides subject matter expertise and research used in Governments assessing, planning and 

implementing current and new programs and processes. 

 Interface with other NGB divisions and assets to increase employment programs effectiveness and 

communication continuity. 

5.3.5.2 Employment Program Coordination: Contractor provides analysis, research and coordination services which 

support ARNG-HRS strategic plan development and implementation. Services provided include: 

 Provide feedback concerning all matters related to Family/Employment guidance and training. Feedback 

will be provided in periodic reports, executive overviews and presentations. Make recommendations 

concerning the Planning Process for all aspects of employment program planning and implementation. 

 Make recommendations on employment goals 

 Doctrine, Policy, and Training: 

o Facilitates working groups to determine best practices of the HRS Division employment programs. 

o Provide recommendations based on review of base documentation as well as historical trends. 

o Analyze HRS employment guidance and policies to ensure consistency with NGB and State military 

regulations/policies. Review employment related questions from states/territories and craft responses 

and supporting documentation for Government program manager review. 

o Ensure doctrine, policy, and training compliance and standardization for all employment programs. 

 Effectively and efficiently tracks and reports the status of the key indicators that measure progress toward 

the established goals. 

 Support the Government oversight of the HRS employment program synchronization. 

5.3.6 Survivor Services & Casualty Operations

 Analyze integration processes and procedures for expanding the organization’s program capabilities to 

enhance support in terms of Survivor Services in the 54 States/Territories. Based upon analysis, provide 

courses of action and recommendations on improving the effectiveness of integration processes. 

 Provides support services for the ARNG Casualty Operations (CASOPS) Program and coordinates with 

Human Resources Command (HRC). The services provided are in accordance with CASOPS SOP and 

applicable guidance. 

 Provides support for ARNG Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) 

programs. 

 Coordinates with the SOS Program proponent, the Installation Management Command (IMCOM) and the 

Assistant Chief of Staff for Installation Management (ACSIM). 

 Provide critical analysis of Survivor Services programs in support of HRS strategic planning. 

 Reviews the Governments development and maintenance of the HRS Strategic Plan for survivor services. 

 Facilitate expert advisory committees. Support strategies for follow-up with States involving 

implementation of strategies at their level in support of the Survivor Services program. 

 Support quality control measures, systems, processes, and procedures to increase HRS efficiencies and 

effectiveness. 

 Monitor Program Metrics to measure performance and overall effectiveness of program operations. 

 Prepare reports, presentations and briefings for staff program meetings at various levels of command to 

include MACOMs/NGB. 

 Collect and analyze data from survivor services and compile on a monthly basis. 

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5.3.7 Sexual Assault and Harassment Prevention (Program Analysis)

Analyze sexual assault reports monthly and determine trends; recommend functional processes to mitigate future 

assaults. Provide research and data used to meet daily, quarterly and annual reporting requirements in the Defense 

Sexual Assault Incident Database (DSAID) by identifying trends, analyzing risk factors or problematic 

circumstances. Analyze consolidated and completed reports from all 54 states/territories to include both qualitative 

and quantitative position data requirements for all full time and collateral duty Sexual Assault Response 

Coordinator’s and Victim Advocates’.

5.3.8 Sexual Assault and Harassment Prevention (Program Coordination) 

Collect and track reports of sexual assault from the states and territories daily. Identify systemic problems as well as 

individual problems and provide analysis to the Government. Collects and analyzes reporting procedures, victim 

advocacy, confidentiality, training, safety tips and resources for the Sexual Harassment Assault Response Program 

(SHARP). Coordinate with the 54 states/territories to analyze and provided feedback on the DoD Sexual Assault 

Advocate Certification Program (D-SAACP) to include the tracking of submitted and credentialed packets. 

Facilitate working groups in determining best practices that measure progress toward the SHARP program goals. 

Track and report the status of the doctrine, policy, or training initiatives. Analyzes measures of performance and 

effectiveness across program to identify areas of risk and processes to improve effectiveness of the SHARP 

program. 

Services provided under para 5.3.7 & 5.3.8 shall require access to the Defense Sexual Assault Incident Database 

(DSAID). 

5.3.9 Operational Planning Program Analysis

 Presents draft material based upon subject matter expertise. The material developed ranges from Study 

Books, Information Papers, and inquiry replies. 

 Provides critical analysis and recommended courses of action and responses to the ARNG—HRS staff 

regarding outside inquiries from Government and Military sources. 

 Functional expert with a vast working knowledge of division’s resource management, deployment cycle 

support, survivor services, resilience, risk reduction, suicide prevention, family programs, and military 

burial honors. Provide functional area services which improve the Governments capabilities and 

effectiveness under the Ready and Resilient Campaign Plan. 

 Provides subject matter expertise and analysis on Title 10 and 32 United States Codes as it relates to the 

Army National Guard. 

 Provides critical analysis and written feedback on ARNG-HRS guidance material. Provides analysis and 

subject matter expertise ensuring proper sychchronization of ARNG-HRS material and NGB planners. 

Provides expertise to JCS TANKS and national level advisory groups. 

 Provides subject matter expertise in many areas of concern from disaster operations to overseas training 

issues. Prepares coordination material and follow-up with individual states/territories. 

 Provides analysis of DoD Directives and similar guidance and researches courses of action and presents 

potential follow-on issues that may occur 

 Based upon expert understanding of ARNG/NGB operations and functional areas, ensures written feedback 

and draft responses provided for Government review represent depth of understanding and require minimal 

corrections. 

 Frequently analyzes Ready and Resilient Campaign to include dissemination of material to other divisions 

and G Staff. Many of these actions will be on a daily basis. Subject matter expert on all issues related to 

Directorate staff functions. 

 Provides subject matter expertise analysis and training on staffing systems impacting Soldier and Family 

Support Services division program. Presents functional expertise services regarding coordination and 

staffing actions with other agency staffing entities. 

 Services provided under para 5.3.9 shall require access to the Joint Applications Staff Management System 

(JASMS) 

Deliverables Schedule 

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PWS Reference / Deliverable 

Title

Frequency Number of 

Copies

Medium/Format Submit To

5.2.1. 

Develop executive level 

analysis of suicide data

Annually

1 Electronic 

Submission

COR and Branch Chief

5.2.1

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.2.1

Review of SOP

Initially within 

30 days of 

award, monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.2.2

Analysis of programs and 

projects, best practices from the 

states/territories, and 

recommendations for 

implementing best practices 

nationwide. 

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.3.1.1

Rollup report on trained MRT 

and RTAs

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.1.3

DTMS Report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.2

Analysis of suicide intervention 

guidance, risk reduction 

communication plan, and 

processes and procedures

Monthly

1 Electronic 

Submission

COR and Branch Chief

5.3.2

Report of the number of 

suspected suicides by state.

Daily 1 Electronic 

Submission

COR and Branch Chief

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5.3.2

Validation report on data 

submitted to HQDA

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.2

Suicide trend analysis SOP

Draft within 30 

days of award. 

Updated monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.3.2

OCONUS/CONUS report 

reflecting current tracking of 

data on suspected suicide and 

equivocal deaths

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.3

Substance abuse program

SOP

Draft within 30 

days of award, 

final version 

within 60 days of 

award. Updated 

monthly 

thereafter

1 Electronic 

Submission

COR and Branch Chief

5.3.3

Illicit positive report

Weekly 1 Electronic 

Submission

COR and Branch Chief

5.3.3

Comprehensive Needs 

assessment and data analysis

Initially within 

30 days of 

award, monthly 

thereafter

1

Electronic 

Submission

COR and Branch Chief

5.3.4

State/National security 

suitability report

Monthly 1

Electronic 

Submission

COR and Branch Chief

5.3.4

AFAP Army Family Action 

Plan current issues by 

personnel category report

Monthly 1

Electronic 

Submission

COR and Branch Chief

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5.3.4

Customer Survey

Annually

1

Electronic 

Submission

COR and Branch Chief

5.3.4

Critical services and data 

management support, of the 

Comprehensive Soldier 

Family Fitness (CSF2) 

initiative by State

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.4

CSF2 Teen Resilience 

reporting of the number of 

teens skilled in Resilience by 

State and National totals.

Monthly 

1 Electronic 

Submission

COR and Branch Chief

5.3.5

Report of new partnerships, 

corporations and non-profits 

that have elected to partner 

with the ARNG on 

employment efforts

Monthly 

1 Electronic 

Submission

COR and Branch Chief

5.3.5

Report on effectiveness of 

marketing efforts in reaching 

targeted populations.

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.5.2

Program analysis and 

recommendation report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.6

Survivor Services Report

Monthly 1 Electronic 

Submission

COR and Branch Chief

5.3.7

Trend analysis and process 

improvement report

Monthly 1 Electronic 

Submission

COR and Branch Chief

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5.3.8

Trend analysis and process 

improvement report

Monthly1 Electronic 

Submission

COR and Branch Chief

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6 ISSUE D BY CODE

W9133L-12-D-0002

1 CO N TRA CT/P U RCH O RD E R/ 

 A G RE E ME N T N O

W9133L

2 D ELIVERY O RD ER/ CA LL N O

0003

P AGE 1 OF 31

5 P RIO RITY

CODE

8 DELIVERY FOB

X DEST INAT ION

OTHER

(See Sch edule if o t h er)

ORDER FOR SUPPLIES OR SERVICES

3 D A TE O F O RD E R/CA L L

2015 Sep 30

4 RE Q / P U RCH RE Q U E ST N O

0010620889-0001

SEE ITEM 6

NGB-ZC-AQ - W 9133L

111 SOU TH GEOR GE MASON D R

BLD G. 2, 4TH FLOOR

AR LIN GTON VA 22204-1373

7 ADM INIST E RE D BY (if other than 6)

(YYYYMMMDD)

10 D E L IVE R TO FO B P O IN T BY (D ate)

(YYYYMMMDD) ESC, INC.

MAGGIE HARRIS

8201 C OR POR ATE D R STE 1105

LANDOVER MD 20785-2269

9 CONT RACT OR CODE 0WJT8 FACILIT Y

SEE SCHEDULE

12 D ISCO U N T TE RMS

1 1 MA RK IF BU SIN ESS IS

SMALL

SMALL

D ISA D VA N TA G E D

X W O MEN -OW N ED

1 3 M AIL INVOICE S T O T HE ADDRESS IN BLOCK

See Item 15

5 TOTAL $895,753.60

W 39L U SA N G R EAD IN ESS C EN TER

W 39L U SA N G R EAD IN ESS C EN TER

111 S GEORGE MASON DRIVE

AR LIN GTON VA 22204-1382

X

1 7 ACCOUNT ING AND AP P ROP RIAT ION DAT A/ L OCAL USE

CODE

18 IT EM NO 1 9 SCHEDUL E OF SUP P LIE S/ SERVICE S

* If quantity accepted by the Government is sam e as

quantity a ccepted below quantity ordered and encircle.

16 DELIVERY/

1 4 SHIP T O

Se e Sche dule

W909UJ HQ0105

MARK ALL

P AC KAG ES AND

P AP ERS W ITH

 IDENTIFIC ATIO N

NUMB ERS IN

BLO C KS 1 AND 2.

23 AMOUNT

15 PAYMENT W ILL BE MADE BY CODE

DFAS-INDIANAPOLIS-HQ0105

DFAS INDIANAPOLIS

VEN D OR PAY D EPT 3800

8899 E. 56TH ST.

INDIANAPOLIS IN 46249-3800

Th is d eliv ery o rd er/call is is s u ed o n an o th er G o v ern men t ag en cy o r in acco rd an ce w ith an d s u b ject to terms an d co n d itio n s o f ab o v e n u mb ered co n tract

TYPE CALL

OF P URCHASE

ORDER

SEE SCHEDULE 24. UNITED STATES OF AMERICA

TEL: 703 607-2929

EMAIL:

CO

q u a n tity o rd ered , in d ica te b y X . If d ifferen t, en ter a ctu a l

BY:

X If t his box is m arked, supplier m ust sign Accept ance and ret urn t he following num ber of copies: 1

NAME OF CONT RACT OR SIGNAT URE T YPED NAME AND T IT LE

(YYYYMMMDD)

DAT E SIGNE D

ACCE P T ANCE T HE CONT RACT OR HE REBY ACCE P T S T HE OFFE R REP RESE NT ED BY T HE NUM BE RED P URCHASE 

ORDE R AS IT M AY P REVIOUSL Y HAVE BEE N OR IS NOW M ODIFIE D, SUBJE CT T O AL L OF T HE T E RM S

AND CONDIT IONS SE T FORT H, AND AGRE ES T O P ERFORM T HE SAM E

Referen ce y o u r q u o te d ated

Fu rn is h th e fo llo w in g o n terms s p ecified h erein REF:

20 QUANT IT Y

ORDERED/

ACCEPT ED*

21 UNIT 22 UNIT PRICE

IFFEREN CES

6

INSP E CT E D RECEIVED ACCEP T E D, AND CONFORM S T O T HE

CONT RACT EXCEP T AS NOT E D

2 7 a QUANT IT Y IN COL UM N 2 0 HAS BE E N

(YYYYMMMDD)

c DAT E d PRINT ED NAME AND T IT LE OF AUT HORIZED

 GOVERNM E NT RE P RE SENT AT IVE

b SIGNAT URE OF AUT HORIZ E D GOVE RNM E NT RE P RE SENT AT IVE

e M AIL ING ADDRE SS OF AUT HORIZ ED GOVE RNM ENT REP RESE NT AT IVE

36. I ce rtify this account is corre ct and prope r for paym e nt.

f T ELEPHONE NUMBER g E -M AIL ADDRESS

a DATE

(YYYYMMMDD)

b SIGNAT URE AND T IT LE OF CE RT IFYING OFFICE R

2 8 SHIP NO 2 9 DO VOUCHER NO 3 0

INIT IALS

32 P AID BY 33 AM OUNT VERIFIED

CORRECT FOR

35 BILL OF LADING NO

34 CHECK NUMBER

3 7 RECEIVED AT 38 RECEIVED BY 

(YYYYMMMDD)

31 PAYMENT

COMPLET E

PART IAL

FINAL

PART IAL

FINAL

DD For m 1155, DEC 2001 P RE VIOUS EDIT ION IS OBSOL ET E

39 DAT E RECEIVED 40 T OT AL

CONT AINERS

4 1 S/R ACCOUNT NO 4 2 S/R VOUCHE R NO

AD D R ESS

AN D

N AME

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(b) (6) (b) (6)

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I 

I I 

B 

I I 

§ 

I I 

• 

• • • 

I B 

§ 

I I 
W9133L-12-D-0002 

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Section SF 30 - BLOCK 14 CONTINUATION PAGE 

PWS

PERFORMANCE WORK STATEMENT (PWS) 

FOR 

Veterans Opportunity to Work Services

1.0 General: 

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, 

supervision, and quality control necessary, except as specified in Paragraph 3.0 as 

Government Furnished, to perform Veterans Opportunity to Work Services, as defined 

in this PWS 

1.2 Background: 

The VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011 mandates the 

Transition Assistance Program (TAP) for all Soldiers separating from a title 10 active 

duty tour of greater than 180 days. TAP consists of Pre-separation activities; Veterans 

Affairs (VA) benefits briefings, and the Department of Labor (DOL) Employment 

Workshop. While these enhanced services are primarily aimed at separating Active 

Component Service members, a significant number of Reserve Component units 

returning from Title 10 mobilizations will require a similar TAP Program. The VA, DOL 

and Army Forward Transition Support Teams (FTSTs) are prepared to support ARNG 

VOW / VEI events and activities, hereafter referred to as “VOW Events and Activities”, 

with contracted training teams at both home station and Mobilization Sites beginning in 

November of 2012. The task of coordinating the State planning and execution of these 

unit events with the external partners is the primary task and focus of the ARNG VOW 

Coordinator Team. 

The Army National Guard has worked closely with the Department of the Army and 

OSD to implement the transition mandates set forth in the legislation. In FY 2014 

compliance has continue to remain high, with 19,659 Soldiers requiring the DOLEW and 

15,922 (81 percent) compliant in FY 2014. Transition Soldier Life Cycle (SLC) 

capitalizes on a Soldier’s training and professional development timeline. It leverages 

the Transition Assistance Program (TAP) to prepare Soldiers to serve the nation in 

uniform and connect them with employment or education opportunities as Citizen 

Soldiers. SLC incorporates portions of TAP by distributing segments throughout the 

span of the Soldier’s career to prepare them for civilian career opportunities. 

ARNG VOW Coordinator’s will validate Soldiers, regardless of duty status, completion 

of DD Form 2958 prior to transition in order to document Transition Goals, Plans, and 

Success (GPS) Curriculum and Career Readiness Standards (CRS). The Transition 

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Counselor and Commander (or designee) will verify completion of the form, which 

encompasses all CRS and Veterans Opportunity to Work Act (VOW) requirements. 

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 

12 months and 1 12-month option year. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC 

Plan (QCP) to ensure services are performed in accordance with this PWS. The 

contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QCP is the means by which it assures 

itself that its work complies with the requirements of the contract. As a minimum, the 

contractor shall develop QC procedures that address the areas identified in Technical 

Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the 

contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any 

proposed changes to its QCP. See Attachment A for list of place of performance. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s 

performance under this contract in accordance with the Quality Assurance Surveillance 

Plan (QASP). This plan is primarily focused on what the Government must do to ensure 

that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, 

and acceptable quality level(s) (defect rate(s)). 

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor 

shall not perform services on these days unless otherwise dictated by state mission 

requirements:

1.4.3.1 New Year’s Day: January 1st 

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th 

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th 

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day 

1.4.4 Place and Performance of Services: The contractor shall typically provide 

services between the hours of 0730 – 1730 on Monday through Friday. However,

Individual states and territories may have varying hours based on program and event 

need that may include nights and weekends. Except on recognized US holidays or 

when the Government facility/installation is closed due to local or national emergencies, 

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administrative closings, or similar Government-directed facility/installation closings. The 

contractor is responsible for knowing the respective policies and ensuring compliance. 

Based upon individual state/territory requirements, times outside these hours may be 

required with the pre-approval of the COR. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this 

PWS when the Government facility/installation is not closed for the above reasons. 

When hiring personnel, the contractor shall keep in mind that the stability and continuity 

of the work force are essential. Telecommuting may be authorized on a case by case 

basis with pre-approval from the COR. 

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time 

causing all personnel entering or exiting a closed installation to experience a delay. This 

cannot be predicted or prevented. Contractors are not compensated for unexpected 

closures or delays. Vehicles operated by contractor personnel are subject to search 

pursuant to applicable regulations. Any moving violation of any applicable motor vehicle 

regulation may result in the termination of the contractor employee’s installation driving 

privileges. 

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations 

of the installation; including fire, traffic, safety and security regulations while on the 

installation. Contractor employees should only enter restricted areas when required to 

do so and only upon prior approval. All contractor employees shall carry proper 

identification with them at all times. The contractor shall ensure compliance with all 

regulations and orders of the installation which may affect performance. 

1.4.5 Security Requirements. The contractor shall comply with all applicable 

installation/facility access and local security policies and procedures, which may be 

obtained from the Contracting Officer’s Representative (COR). The contractor shall also 

provide all information required for background checks to meet installation access 

requirements to be accomplished by installation Provost Marshal Office, Director of 

Emergency Services or Security Office. The contractor shall ensure compliance with all 

personal identity verification requirements as directed by DOD, HQDA and/or local 

policy. Should the Force Protection Condition (FPCON) change, the Government may 

require changes in contractor security matters or processes. 

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject 

to communications security (COMSEC) review. All telephone communications networks 

are continually subject to intercept by unfriendly intelligence organizations. DOD has 

authorized the military departments to conduct COMSEC monitoring and recording of 

telephone calls originating from, or terminating at, DOD organizations. Therefore, the 

contractor is advised that any time contractor place or receive a call they are subject to 

COMSEC procedures. The contractor shall ensure wide and frequent dissemination of 

the above information to all employees dealing with DOD information. The contractor 

shall abide by all Government regulations concerning the authorized use of the 

Government's computer network, including the restriction against using the network to 

recruit Government personnel or advertise job openings. 

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1.4.5.2 Use of Government Information Systems (IS) and access to Government 

networks is a revocable privilege, not a right. Users are the foundation of the DoD 

strategy and their actions affect the most vulnerable portion of the AEI. Contractor 

employees shall have a favorable background investigation or hold a security clearance 

and access approvals commensurate with the level of information processed or 

available on the system. Contractor employees shall:

 a. Comply with the command's Acceptable Use Policy (AUP) for Government owned 

IS and sign an AUP prior to or upon account activation.

 b. Complete initial and/or annual Information Assurance (IA) training as defined in 

the IA Best Business Practices (BBP) training 

(https://informationassurance.us.army.mil).

 c. Mark and safeguard files, output products, and storage media per classification 

level and disseminate them only to individuals authorized to receive them with a valid 

need to know.

 d. Protect IS and IS peripherals located in their respective areas in accordance with 

physical security and data protection requirements.

 e. Practice safe network and Internet operating principles and take no actions that 

threaten the integrity of the system or network. 

f. Staff shall not start work until NACI has been processed and approval given by 

security manager. 

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall 

protect all Personally Identifiable Information (PII) encountered in the performance of 

services in accordance with DFARS 224.103 and DoDD 5400.11, Department of 

Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the 

contractor’s violation of the aforementioned policies, the contractor shall bear all 

notification costs, call-center support costs, and credit monitoring service costs for all 

individuals who’s PII has been compromised. 

1.4.5.4 CAC Requirements: The Common Access Card (CAC) is the Department of 

Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance 

with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating 

Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the 

completion of FBI fingerprint check with favorable results reflecting "No Record" and 

submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel 

Management (OPM), or a DoD-determined equivalent investigation. The issuance of a 

CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD 

affiliation from an authoritative data source; (c) completion of background vetting 

requirements according to the Federal Information Processing Standards Publication 

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201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, 

March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel 

Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible 

personnel must be registered in the Defense Enrollment Eligibility Reporting System 

(DEERS) through either an authoritative personnel data feed from the appropriate 

Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.4.5.4.i HSPD-12 Background Investigation Requirements: The contractor ensure 

Common Access Cards (CACs) are obtained by all contract or subcontract personnel 

assigned to work on the Government site and by personnel requiring access to a DoD 

network (and other eligible populations as specified in DTM-08-003 Attachment 3, 

paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint 

check and must have submitted to the Office of Personnel Management (OPM) a 

National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the 

responsibility of the contractor to ensure that all employees requiring an initial 

background investigation complete a Personnel Security Investigation Portal (PSIP) 

form at attachment (TBD), at the earliest possible date and that this form is forwarded to 

the COR immediately. The COR will review the form for completeness and accuracy 

and forward to the NGB Personnel Security manager who will initiate the investigation 

process via the PSIP. Contractor personnel will then receive two e-mail messages; the 

first will confirm that the request has been received by the Office of Personnel 

Management, and the second will provide instructions for the completion of the 

appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) 

system. Upon completion of the e-QIP questionnaire and submittal of all required 

documents, including fingerprint card to the security manager, the BI will be initiated. 

The contractor shall ensure all instructions regarding background investigation 

processing, including those provided verbally, by e-mail or via a Government system 

are complied with immediately. The contractor is cautioned that the entire process from 

submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 

2-6 weeks and shall factor this lead time into its hiring/placement process. The 

contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible 

for delays, failure to meet performance requirements or decreases in efficiency in 

accordance with the applicable inspection clause. 

1.4.5.4.ii. Trusted Associate Sponsorship System (TASS): The contractor is 

responsible for processing applications for Common Access Cards (CAC) for every 

contractor employee who deploys with the military force OR who has a need to access 

any government computer network in accordance with FAR 52.204-9, "Personal Identity 

Verification of Contractor Personnel." 

The contractor is responsible for managing requests for new or renewal CAC cards in 

sufficient time to ensure that all contractor employees have them when needed to 

perform work under this contract. The norm is at least ten calendar days advance 

notice to the Trusted Agent (TA), unless there are extenuating circumstances approved 

by the Contracting Officer's Representative (COR) or Contracting Officer.

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The contractor shall obtain an Army Knowledge Online (AKO) email address for each 

applicant, including subcontractors, who may be deployed or require logical access to a 

government computer network. This can be done by going to: http://www.us.army.mil 

and register as an "Army Guest," with the sponsor being the COR or a COR designated 

individual if the COR is ineligible to 

Serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to 

access AKO, they lose the ability to renew their CAC. Therefore it is critical that 

contractor employees maintain their AKO accounts. 

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to 

serve as your firm's single point of contact for Background Investigation (BI), the TASS 

application process and other CAC and security related matters. If a FSO is not 

established, each contractor employee requiring a CAC will be required to process their 

own applications. 

CAC applications shall be processed through the TASS. The contractor's FSO or 

contractor employee shall submit requests for a CAC via email to the designated TASS 

Trusted Agent (TA) before accessing the TASS website. The TASS TA for this 

requirement will be: 

The government will establish a TASS application account for each CAC Request and 

will provide each contractor employee a USER ID and Password, via email, to the FSO. 

The FSO or contractor employee shall access the TASS account and complete the CAC 

application (entering/editing contractor information as applicable) at: 

https://www.dmdc.osd.mil/tass/. 

The FSO or contractor employee will submit completed applications in TASS and will 

follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency 

Check with Written Inquires (NACI). 

The government will inform the contractor's applicant, via email, of one of the following: 

a. Approved.* Upon approval, the information is transferred to the Defense 

Enrollment Eligibility Reporting System (DEERS) database and an email notification is 

sent to the contractor with instructions on obtaining their CAC. The contractor proceeds 

to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS 

Site Locator: http://www.dmdc.osd.mil/rsl/). 

b. Rejected.* The Government, in separate correspondence, will provide reason(s) 

for rejection.

c. Returned. Additional information or correction to the application required by the 

contractor employee.

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*The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN 

and two forms of identification. Identity source Documents must come from the list of 

acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility 

Verification." Consistent with applicable law, at least one document from the Form I-9 

list shall be a valid (unexpired) State or Federal Government-issued picture 

identification (ID). The Identity documents will be inspected for authenticity and 

scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement 

cannot be waived, consistent with applicable statutory requirements. The Verification 

Officer will capture primary and alternate fingerprints, picture, and updates to DEERS 

and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the 

individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or 

dismissal of each contractor employee. Obtain a receipt for each card and provide to 

the TA/COR. 

TASS POC will be issued and processed by the state/territory while NGB approves, 

unless otherwise dictated. 

1.4.5.5 AT Level 1 Awareness Training (AT): All contractor employees requiring access 

to Army Installations, facilities, and controlled access areas shall complete Level 1 AT 

within 30 calendar days after contract start date and within 30 calendar days of new 

employees commencing performance. The contractor shall submit certificates of 

completion for each affected contractor and subcontractor employee, to the COR, or to 

the KO if a COR is not assigned, within 15 calendar days after completion of training. 

Level 1 AT is available at https://atlevel1.dtic.mil/at/. 

1.4.5.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor 

employees shall complete the DoD IA Awareness Training before issuance of network 

access and annually thereafter. All contractor employees performing services involving 

IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, 

DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In 

accordance with DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor 

employees performing services supporting IA/IT functions shall be appropriately 

certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M 

shall be completed upon contract award. 

1.4.5.7 Information Awareness: All contractor employees with access to a government 

information system shall be registered in the ATCTS (Army Training Certification 

Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of 

services, and shall successfully complete the DOD Information Assurance awareness 

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training prior to access to the IS and then annually thereafter. 

(https://ia.signal.army.mil/DoDIAA/). 

 

1.4.5.8 WATCH Training. The contractor with an area of performance within an Armycontrolled installation, facilities or area shall brief all employees on the local iWATCH 

program. This local developed training will be used to inform employees of the types of 

behavior to watch for and instruct employees to report suspicious activity to the COR or 

the KO. This training shall be completed within 30 calendar days of contract award and 

within 30 calendar days of new employees commencing performance. The contractor 

shall report completion for each affected contractor employee and subcontractor 

employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days 

after completion of training. 

1.4.5.9 OPSEC Training. In accordance with AR 530-1, Operations Security, new 

contractor employees shall complete Level I OPSEC training within 30 calendar days of 

their reporting for duty and annually thereafter. The contractor shall submit certificates 

of completion for each affected contractor employee, to the COR, or to the KO if a COR 

is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC 

training is available at http://cdsetrain.dtic.mil/opsec/. 

1.4.5.10 Classified Information. There is no requirement for classified information on this 

contract. 

1.4.6 Physical Security. The contractor shall safeguard all Government property 

provided for contractor use. At the close of each work period, Government facilities, 

equipment and materials shall be secured. 

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring 

all keys/key cards issued by the Government are not lost or misplaced and are not used 

by unauthorized persons. NOTE: All references to keys include key cards. No keys 

issued by the Government shall be duplicated. The contractor shall include procedures 

covering key control in the QC Plan. Such procedures shall include turn-in of any issued 

keys by personnel who no longer require access to locked areas. The contractor shall 

immediately report any occurrences of lost or duplicated keys/key cards to the 

Contracting Officer’s Representative (COR). 

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor 

shall, upon direction by the KO, re-key or replace the affected lock or locks; however, 

the Government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or re-keying is performed by the Government, 

the total cost of re-keying or the replacement of the lock or locks shall be deducted from 

the monthly payment due the contractor. In the event a master key is lost or duplicated, 

all locks and keys for that system shall be replaced by the Government and the total 

cost deducted from the monthly payment due the contractor. 

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1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards 

by any persons other than the contractor’s employees. The contractor shall prohibit the 

opening of locked areas by contractor employees to permit entrance of persons other 

than contactor employees engaged in the performance of services in those areas, or 

personnel authorized entrance by the KO. 

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of 

ensuring all lock combinations if applicable are not revealed to unauthorized persons. 

The contractor shall ensure that lock combinations are changed when personnel having 

access to the combinations no longer have a need to know such combinations. These 

procedures shall be included in the contractor’s QC Plan.

1.4.7 Special Qualifications: None

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to 

attend any post award conference convened by the KO in accordance with Federal 

Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative 

(COR), and other Government personnel, as appropriate, may meet periodically with 

the contractor to review the contactor’s performance. At these meetings, the Contacting 

Officer will apprise the contractor of how the Government views the contractor’s 

performance and the contractor shall apprise the Government of problems, if any, being 

experienced The contractor shall resolve outstanding issues raised by the Government. 

Contractor attendance at these meetings shall be at no additional cost to the 

Government. 

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure 

performance under this contract. The name of this person, and an alternate who shall 

act for the contractor when the CM is absent, shall be designated in writing to the KO. 

The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, 

(or the KO if a COR is not assigned), to resolve issues, receive technical instructions, 

and ensure adequate performance of services. The CM shall ensure that contractor 

employees do not perform any services outside the scope of the contract without an 

official modification issued by the KO. The CM shall ensure contractor employees 

understand that services performed outside the scope of the contract are performed 

wholly at the expense of the contractor. 

1.4.10 Identification of Contractor Employees: All contractor personnel attending 

meetings, answering Government telephones and working in other situations where 

their contractor status is not obvious to third parties are required to identify themselves 

as such to avoid creating an impression that they are Government employees. The 

contractor shall ensure that all documents or reports produced by contractor personnel 

are suitably marked as contractor products or that contractor participation is 

appropriately disclosed. The contractor’s status as a “contractor” shall be 

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mail) and dealings with Government or non-Government entities/ Contractor personnel 

shall wear identification badges distinguishing themselves as such. The badges shall 

have the company name, employee name and the word “contractor” displayed. The 

contractor shall retrieve all identification media (including vehicle passes) from their 

employees who depart employment for any reason. All identification media (i.e., badges 

and vehicles passes) shall be returned to the KO within 14 days of an employee’s 

departure.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a 

zero tolerance policy regarding trafficking in persons. Contractors and contractor 

employees shall not engage in severe forms of trafficking in persons during the period 

of performance of the contract; procure commercial sex acts during the period of 

performance of the contract; or use forced labor in the performance of the contract. The 

Contractor shall notify its employees of the United States Government’s zero tolerance 

policy, the actions that will be taken against employees for violations of this policy. Such 

actions may include, but are not limited to, removal from the contract, reduction in 

benefits, or termination of employment. The Contractor shall take appropriate action, up 

to and including termination, against employees or subcontractors that violate the US 

Government policy as described at FAR 22.17.

1.4.12 Contractor Travel:

 The contractor shall travel to locations throughout the states and territories during 

the performance of this contract to attend meetings in support of VOW events.

 The contractor shall be authorized travel expenses consistent with the substantive 

provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in 

this contract. All travel requires COR recommendation for approval and authorization by 

the KO prior to travel arrangements being made. 

1.4.13 Data Rights: The Government has unlimited rights to all documents/material 

produced under this contract. All documents and materials, to include the source codes 

of any software, produced under this contract shall be Government owned and are the 

property of the Government with all rights and privileges of ownership/copyright 

belonging exclusively to the Government. These documents and materials may not be 

used or sold by the contractor without written permission from the KO. All materials 

supplied to the Government shall be the sole property of the Government and may not 

be used for any other purpose. This right does not abrogate any other Government 

rights. 

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor 

personnel performing services under this contract may receive, have access to or 

participate in the development of proprietary or source selection information (e.g., cost 

or pricing information, budget information or analyses, specifications or work 

statements, etc.) or perform evaluation services which may create a current or 

subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

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immediately whenever it becomes aware that such access or participation may result in 

any actual or potential OCI and shall promptly submit a plan to the KO to avoid or 

mitigate any such OCI. The contractor’s mitigation plan will be determined to be 

acceptable solely at the discretion of the KO and in the event the KO unilaterally 

determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may 

affect other remedies as he or she deems necessary, including prohibiting the 

contractor from participation in subsequent contracted requirements which may be 

affected by the OCI. 

1.4.15 Telework: The Government may permit telework by contractor employees when 

determined to be in the best interest of the Government in meeting work requirements. 

The contractor shall have an established telework program subject to review by the 

Government. All telework agreements shall be authorized and approved by the COR 

and include the date, time, and description of the tasks to be performed. In furtherance 

of Continuity of Operations Planning (COOP), a telework program may be enacted to 

ensure the Government's mission-critical operations stay operational during times of 

National Emergency or incidents of National Significance. The COR(s) must identify to 

the Contracting Officer any tasks that are required to ensure continuity of critical 

supplies and services and at what level those supplies and services must be delivered. 

Telework shall be at no additional cost to the Government. 

1.4.16 Staffing Plan: The contractor shall provide a staffing plan upon award no later 

than 15 days after award. 

1.4.17 Transition Plan: The contractor shall provide upon award no later than 15 days 

after award. 

A plan to collect and maintain the Mobile Classroom Kits (MCK) must be included in the 

transition plan. These kits are intended to support the execution of Transition Services 

Events and Activities at Home Station and at Moblization Sites. Transfer must be within 

ten days of award. See TE 4 list of items in each MCK. 

 

2.0 Definitions and Acronyms: 

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific 

supplies or service to the government. The term used in this contract refers to the 

prime. 

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, 

and or terminate contracts, and make related determinations and findings on behalf of 

the government. Note: The only individual who can legally bind the government. 

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the 

U.S. Government designated by the KO to monitor contractor performance. Such 

appointment shall be in writing and shall state the scope of authority and limitations. 

This individual has authority to provide technical direction to the Contractor as long as 

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that direction is within the scope of the contract, does not constitute a change, and has 

no funding implications. This individual does NOT have authority to change the terms 

and conditions of the contract. 

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of 

performance associated with the Performance Work Statement. 

2.1.5 DELIVERABLE: Anything that can be physically delivered and includes nonmanufactured things such as meeting minutes or reports. 

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection 

process and that may be required to be used in the performance of a contract by the 

Key Personnel listed in the PWS. When key personnel are used as an evaluation factor 

in best value procurement, an offer can be rejected if it does not have a firm 

commitment from the persons that are listed in the proposal. 

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government 

property. 

2.1.8 QUALITY ASSURANCE: The government procedures to verify that services being 

performed by the Contractor are performed according to acceptable standards. 

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written 

document specifying the surveillance methodology to be used for surveillance of 

contractor performance. 

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure 

that the quality of an end product or service shall meet contract requirements. 

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The 

Government does not have privity of contract with the subcontractor. 

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in 

accordance with the contract. 

2.1.13 WORK WEEK: Monday through Friday, unless specified otherwise. 

2.2 ACRONYMS: 

ACAP XXI Army Career Alumni Program XXI 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

AT/OPSEC Antiterrorism/Operational Security 

CFR Code of Federal Regulations 

CONUS Continental United States (excludes Alaska and Hawaii) 

COR Contracting Officer Representative 

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COTS Commercial-Off-the-Shelf 

CRS Career Readiness Standards 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

DD254 Department of Defense Contract Security Requirement List 

DFARS Defense Federal Acquisition Regulation Supplement 

DOL U.S. Department of Labor 

DOD Department of Defense 

FAR Federal Acquisition Regulation 

FTSTs Forward Transformation Support Teams 

GFP/M/E/S Government Furnished Property/Material/Equipment/Services 

IA Information Assurance 

IPR Internal Progress Review 

IS Information System(s) 

KO Contracting Officer 

MCK Mobile Classroom Kits 

MILPAC Military Personnel Advisory Committee 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PII Personally Identifiable Information 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

QA Quality Assurance 

QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

RMS Retention Management System 

SLC Soldier Life Cycle 

SOP Standard Operating Procedure 

TAP Transition Assistance Program 

TE Technical Exhibit 

VA Veterans Affairs 

VEI Veterans Employment Initiative 

VOW Veterans for Work 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): 

The Government will provide the property, material, equipment, and/or services listed 

below solely for the purpose of performance under this contract: 

3.1 Property: The Government will furnish the necessary workspace for the contractor to 

perform services outlined in this PWS to include desk space, telephones, computers 

and other items necessary to maintain an office environment. 

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3.2 Materials: The Government will furnish incidental to services being provided, then 

necessary workspace for the Contractor staff provide the services needed in this PWS 

to include desk space, “land-line telephones,” computers, printing capabilities and other 

items necessary to maintain an office environment at the locations specified in the 

Family Support Service Site Locations in Attachment B.

3.3 Equipment/Material. 

 

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the 

performance of this contract. The contractor shall instruct employees in utilities 

conservation practices. The contractor shall operate under conditions that preclude the 

waste of utilities, which include turning off the water faucets or valves after using the 

required amount. 

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): 

4.1 General: Except for those items specifically stated to be Government-Furnished in 

Paragraph 3.0, the contractor shall furnish everything required to perform these services 

as indicated in Paragraph 1.1. 

A list of equipment can be found in TE 4.

5.0 Requirements: 

5.0.1 The Contractor shall develop and implement a staff training program to present 

any curriculum related to VOW activities and events within 90 days of award. Training 

should be based on the curriculum provided by the VA, DOL and Army for the VA 

Benefits Briefing, DOL Workshop and Core GPS Curriculum. 

5.0.2 The contractor shall conduct regionally aligned community partnership building to 

connect agencies and organizations with service members in order to develop and 

sustain meaningful employment and education opportunities. 

5.0.3 The contractor shall gather employment and education resources regionally for 

State programs and initiatives that meet Transition Service requirement IAW Draft AR 

600-80 and Implementation guidance on transition services for ARNG signed 8 May 

2015. 

5.1 VOW Coordinator Services 

5.1.1 The Contractor shall plan and execute Transition Service events and activities at 

Home Station and Mobilization Sites by coordinating with external agencies to include 

VA, DOL, Army FTSTs and Mobilization Site Staff. Historically the contractor providing 

these services has been labeled as VOW coordinators. VOW Coordinators shall 

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provide dedicated support to all seven Military Personnel Advisory Committee (MILPAC) 

Regions (see Technical Exhibit 3) 

5.1.2 Key Objective: ARNG Soldiers are provided Transition Services according to the 

ARNG SLC (see Technical Exhibit 4). 

5.1.3 Required Service (Tasks) 

5.1.3.1 The contractor shall review information from stakeholders regarding upcoming 

Transition Service events and activities. Provide a weekly report of planned events with 

number of attendees, location, curriculum to be trained and any external agency to 

include VA, DOL, and Army. 

5.1.3.2 The contractor shall gather metrics from the States on Transition Service 

participation/attendance and validate completion in Retention Management System 

(RMS) and the Army Career Alumni Program (ACAP) XXI. 

5.1.3.3 The contractor shall analyze data, and submit reports to ARNG quarterly, 

identify systematic problems for resolution and track progress, and activities. This 

analysis is complex and involves numerous data sets. 

5.1.3.4 The contractor shall plan, coordinate and execute Transition Service Events and 

activity support with external partners to including VA, DOL, Army Forward Transition 

Support Teams and Power Projection Platform staff. 

5.1.3.4.1 The contractor shall provide recommendations to ARNG on transition services 

training as subject matter experts. 

5.1.3.4.2 The contractor shall provide Transition Service assistance to the 

States/Territories on TAP requirements. 

5.1.3.4.3 The contractor shall organize and maintain a collaboration working group, on 

behalf of the Government Program Manager, to develop relationships with State 

Employment, Transition and Deployment Cycle Support POCs. These POCs include: 

State employment PMs, State Transition Assistance Advisors, Family Readiness 

Support Assistants, Yellow Ribbon personnel, State Family Program Directors and 

Education Services Officers. 

5.1.3.4.4 Integrate VOW and CRS events with Yellow Ribbon events in the PreMobilization, Mobilization and Post Mobilization Phases. 

5.1.3.4.5 Consolidate and provide report(s) of best practices observed during all events 

to make recommendations for inclusion in the future revisions of the Transition Services 

implementation guidance. 

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5.2 Management 

5.2.1 The contractor shall take into account events/services which may be occurring 

simultaneously, requiring increased management oversight. The contractor shall 

ensure the synchronization of all Transition Services efforts across the nation. These 

events are nationwide and may impact multiple regions. 

5.2.2 The contractor shall provide IPRs/Meetings on all services, by-state/territory 

pending actions, issues/problems and proposed courses of action for correction as well 

as near-term/long-term plans supporting state/territory family readiness. 

5.2.3 The contractor shall analyze records showing any deficiencies noted in 

services/deliverables, also identify remedies taken to correct the issue and prevent 

reoccurrence. 

5.2.4 The contractor shall report the compliance of contractor personnel to verify 

required contractor-specific training. 

5.2.5 The contractor shall provide a detailed list on progress towards any contractor 

performance improvement plans/mitigation, actions taken and resolution. 

5.2.6 The contractor shall provide continual analysis of the management approach to 

demonstrate to government representatives that deliverables and services are being 

achieved at regional/state/local levels.. 

5.3 The Contractor shall update the Standard Operating Procedure (SOP) with the most 

up to date Army/ARNG regulations, policy, and guidance. All SOP updates will be 

approved by COR. 

5.4 Contractor Manpower Reporting Application (CMRA): 

5.4.1 The contractor shall report ALL contractor labor hours (including subcontractor 

labor hours) required for performance of services provided under this contract for the 

National Guard Bureau ARNG Soldier and Family Support Division via a secure data 

collection site. 

5.4.2 The contractor shall completely fill in all required data fields using the following 

web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed 

during the period of performance during each Government fiscal year (FY), which runs 

October 1 through September 30. While inputs may be reported any time during the 

FY, all data shall be reported no later than October 31 of each calendar year, beginning 

with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil. 

6.0 Applicable Publications: Publications applicable to this PWS are listed below: 

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Publication Date of 

Publication 

Mandatory or 

Advisory 

Website 

Title 10, USC §§ 1142, 

1143, & 1144 

3-Jan-12 Mandatory http://www.gpo.gov/fdsys/granul

e/USCODE-2011-

title10/USCODE-2011-title10-

subtitleA-partII-chap58 

OSD(P&R) DTM 12-007 21-Nov-12 Mandatory http://www.dtic.mil/whs/directive

s/corres/pdf/DTM12007_2012_c

h2.pdf 

Army Directive 2014-18 23-Jun-12 Mandatory http://armypubs.army.mil/epubs/

pdf/ad2014_18.pdf 

Army Operations Order, 

ODO(MC): Army Transition 

Campaign Plan FY-14-

FY15 18-Jun-14 Mandatory N/A 

 

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TECHNICAL EXHIBIT 1 

Performance Requirements Summary 

This Performance Requirements Summary includes performance standards. The 

Government will use these standards to determine contractor performance and will 

compare contractor performance to the Acceptable Quality Level (AQL).

PWS 

Paragraph 

Task Performance Standard Acceptable Quality Levels 

(AQL) 

Surveillance 

Method / By 

Whom 

1.4.8 Conduct a post award 

/ kickoff meeting 

Outline deliverables and 

deadlines for the contract 

awarded 

Within 10 business days of 

contract award 

 100% / 

COR/KO 

5.0.1 Staff Training Program Within 90 days of contract 

award 

Correct information with 

<5% errors 

100% / 

COR/PM 

5.0.3 Gather employment 

and education 

resources 

IAW Draft AR 600-80 and 

Implementation guidance 

on transition services for 

ARNG 

No later than the fifth day 

of the month every at the 

start of the every quarter. 

Periodic / COR 

5.1.1, 

5.1.2, 

TE4 

Transition Service 

Events 

100% of Soldiers that have 

been on consecutive T10 

orders over 179 days 

<5% noncompliant rate Periodic / State 

POC 

5.2.4 VOW compliance 100% of Soldiers that have 

been on consecutive T10 

orders over 179 days IAW 

T Title 10, USC §§ 1142, 

1143, & 1144 

<5% noncompliant rate 

attended 

Periodic / 

COR and PM 

5.1.3.3 Data Analysis Correctly identify 

deficiencies IAW ARNGHRS guidance 

<5% deviation of SOP 

Standard 

Periodic / 

COR and PM 

5.1.3.4.4 Integrate VOW and 

CRS Events with 

Yellow Ribbon 

Pre-Mobilization event will 

occur no earlier than 90 

days prior to mobilization 

date but no later than mob 

date. 

Post-Mobilization 

VOW/CRS will be 

completed prior to 

departing the 

demobilization platform 

and not in conjunction with 

the post yellow ribbon 

event 

100% mobilizing Soldiers 

receive training and 

records are documented 

during each mobilization 

event 

Periodic / 

COR and PM 

5.2.1 Event Coverage Sufficient training staff to 

cover all training events 

>or=2 trainers per event Periodic / State 

POC 

5.2.3 VOW/CRS 100% of ARNG Soldiers 

VOW/CRS completion 

data shall be tracked IAW 

ARNG-HRS guidance 

<5% deviation of SOP 

Standard 

Periodic / 

COR and PM 

5.3 Update Standard 

Operating Procedures 

Within 60 days of contract 

award 

On time with <5% errors 100% / 

COR and PM 

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(SOP). 

TECHNICAL EXHIBIT 2 

Deliverables Schedule 

 PWS Reference / 

Deliverable Title

Frequency Number of 

Copies

Medium/Format Submit To 

1.4.5.5 AT Level 1 

Awareness Training 

Certificates 

Provide within 15 

calendar days after 

employee completes 

training. 

1 Electronic 

Submission 

COR/PM 

1.4.5.9 OPSEC 

Training Certificates 

 Provide within 15 

calendar days after 

employee completes 

training. 

1 Electronic 

Submission 

COR/PM 

5.1.2.2, IPR Meeting 

rollup, 5.2.5 

Monthly 1 Electronic 

Submission 

COR/PM 

5.1.3.1 

Event Reports 

Weekly 1 Electronic 

Submission 

COR/PM 

5.1.3.3 

5.1.3.4.5 

5.2.4 

Quarterly 1 Electronic 

Submission 

COR/PM 

5.1.3.1 

5.3.4 

Weekly 1 Electronic 

Submission 

COR/PM 

5.3 Once 1 Electronic 

Submission 

COR/PM 

5.4 Yearly 1 Electronic 

Submission 

COR 

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VI I 

M 

w 

D 

TECHNICAL EXHIBIT 3 

ARNG MILPAC Regions 

N 

SD 

co 

TECHNICAL EXHIBIT 4 

M obile Classroom Kits 

Hardware 

Laptop t hat meet minimum required 

specifications (attached) 

Printer (2 Printer oer Mobile Kits) 

Projector 

Wireless Hotspot (5 Hotspots per unit) 

Pelican Shiooing Cases 

CLAUSES INCORPORATED BY FULL TEXT 

V 

IV 

Number 

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I 

I I I 

225 

18 

9 

45 

9 

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252.232-7006 WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS (MAY 2013) 

 

(a) Definitions. As used in this clause-- 

Department of Defense Activity Address Code (DoDAAC) is a six position code that uniquely identifies a unit, 

activity, or organization. 

 

Document type means the type of payment request or receiving report available for creation in Wide Area 

WorkFlow (WAWF). 

 

Local processing office (LPO) is the office responsible for payment certification when payment certification is done 

external to the entitlement system. 

 

(b) Electronic invoicing. The WAWF system is the method to electronically process vendor payment requests and 

receiving reports, as authorized by DFARS 252.232-7003, Electronic Submission 

of Payment Requests and Receiving Reports. 

 

(c) WAWF access. To access WAWF, the Contractor shall-- 

 

(1) Have a designated electronic business point of contact in the System for Award Management at 

https://www.acquisition.gov; and 

 

(2) Be registered to use WAWF at https://wawf.eb mil/ following the step-by-step procedures for self-registration 

available at this Web site. 

 

(d) WAWF training. The Contractor should follow the training instructions of the WAWF Web-Based Training 

Course and use the Practice Training Site before submitting payment requests through 

WAWF. Both can be accessed by selecting the “Web Based Training” link on the WAWF home page at 

https://wawf.eb mil/. 

 

(e) WAWF methods of document submission. Document submissions may be via Web entry, Electronic Data 

Interchange, or File Transfer Protocol. 

 

(f) WAWF payment instructions. The Contractor must use the following information when submitting payment 

requests and receiving reports in WAWF for this contract/order: 

 

(1) Document type. The Contractor shall use the following document type(s). 

Invoice and Receiving Report (COMBO) 

Note: If a “Combo” document type is identified but not supportable by the Contractor's business systems, an 

“Invoice” (stand-alone) and 

“Receiving Report” (stand-alone) document type may be used instead.) 

 

(2) Inspection/acceptance location. The Contractor shall select the following inspection/acceptance location(s) in 

WAWF, as specified by the contracting officer. 

W909UJ 

 

(3) Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in 

applicable fields in WAWF when creating payment requests and receiving reports in the 

system. 

 

Routing Data Table* 

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Field Name in WA WF 

Pay Official DoDAAC 

Issue By DoDAAC 

Admin DoDAAC 

Inspect By DoDAAC 

Ship To Code 

Ship From Code 

Mark For Code 

Service Approver (DoDAAC) 

Service Acceptor (DoDAAC) 

Accept at Other DoDAAC 

LPODoDAAC 

DCAA Auditor DoDAAC 

Other DoDAAC(s) 

Data to be entered in WA WF 

HQ0490 

W9133L 

W9133L 

W909UJ 

NIA 

NIA 

NIA 

W909UJ 

W909UJ 

NIA 

NIA 

NIA 

NIA 

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( 4) Payment request and suppo1ting documentation. The Contractor shall ensure a payment request includes 

appropriate contract line item and subline item descriptions of the work perfo1med or supplies delivered, unit 

price/cost per unit, fee (if applicable), and all relevant back-up documentation, as defined in DFARS Appendix F, 

(e.g. timesheets) in support of each payment request. 

(5) WA WF email notifications. The Contractor shall enter the email address identified below in the "Send 

Additional Email Notifications" field of WA WF once a document is submitted in the system. 

(g) WA WF point of contact. (1) The Contractor may obtain clarification regarding invoicing in WA WF from the 

following contracting activity's WA WF point of contact. 

(2) For technical WA WF help, contact the WA WF helpdesk at 866-618-5988. 

(End of clause) 

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0003 

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Section B - Supplies or Services and Prices 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3001 1 Job $693,753.60 $693,753.60 

Firm Fixed Price - OY3 

FFP 

The Contractor shall provide all supplies and services in accordance with the 

attached statement of work. Items awarded under this CLIN will be of a firm 

fixed-priced structure. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010620889-0001 

 

 

 NET AMT $693,753.60 

 ACRN AA 

CIN: GFEBS001062088900001 

 $693,753.60 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3003 1 Job $202,000.00 

Travel - OY3 

COST 

Contractor travel requirements shall be issued against this CLIN. Payment will be 

in accordance with the Joint Travel Regulation as applicable from FAR 31.205-46 

for locality per diem rates. This is a COST reimbursement CLIN. 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010620889-0001 

 ESTIMATED COST $202,000.00 

 ACRN AB 

CIN: GFEBS001062088900003 

$202,000.00 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3008 1 Job $0.00 

Cost Reimbursable Expenses 

COST 

Cost Reimbursable Expenses 

FOB: Destination 

PURCHASE REQUEST NUMBER: 0010620889-0001 

 ESTIMATED COST $0.00 

 ACRN AA 

CIN: GFEBS001062088900002 

$0.00 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

3009 $0.00 

Contractor Manpower Reporting 

FFP 

This is an informational CLIN: The contractor shall report ALL contractor labor 

hours (including subcontractor labor hours) required for performance of services 

provided under this contract via a secure data collection site. The contractor is 

required to completely fill in all required data fields using the following web 

address: http://www.ecmra.mil. 

Reporting inputs will be for the labor executed during the period of performance 

during each Government fiscal year (FY), which runs October 1 through 

September 30. While inputs may be reported any time during the FY, all data shall 

be reported no later than October 31 of each calendar year. Contractors may direct 

questions to the help desk at help desk at: http://www.ecmra mil. 

FOB: Destination 

FOB: Destination 

 

 

 NET AMT $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4001 1 Job $714,528.00 $714,528.00 

OPTION Firm Fixed Price - OY3 

FFP 

The Contractor shall provide all supplies and services in accordance with the 

attached statement of work. Items awarded under this CLIN will be of a firm 

fixed-priced structure. 

FOB: Destination 

 

 

 NET AMT $714,528.00 

 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4002 1 Job $202,000.00 

OPTION Travel - OY3 

COST 

Contractor travel requirements shall be issued against this CLIN. Payment will be 

in accordance with the Joint Travel Regulation as applicable from FAR 31.205-46 

for locality per diem rates. This is a COST reimbursement CLIN. 

FOB: Destination 

 ESTIMATED COST $202,000.00 

 

 

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4008 1 Job $0.00 

OPTION Cost Reimbursable Expenses 

COST 

Cost Reimbursable Expenses 

FOB: Destination 

 ESTIMATED COST $0.00 

 

 

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 

4009 $0.00 

OPTION Contractor Manpower Reporting 

FFP 

This is an informational CLIN: The contractor shall report ALL contractor labor 

hours (including subcontractor labor hours) required for performance of services 

provided under this contract via a secure data collection site. The contractor is 

required to completely fill in all required data fields using the following web 

address: http://www.ecmra.mil. 

Reporting inputs will be for the labor executed during the period of performance 

during each Government fiscal year (FY), which runs October 1 through 

September 30. While inputs may be reported any time during the FY, all data shall 

be reported no later than October 31 of each calendar year. Contractors may direct 

questions to the help desk at help desk at: http://www.ecmra mil. 

FOB: Destination 

FOB: Destination 

 

 

 NET AMT $0.00 

 

 

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Section E - Inspection and Acceptance 

INSPECTION AND ACCEPTANCE TERMS 

Supplies/services will be inspected/accepted at: 

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 

3001 Destination Government Destination Government 

3003 Destination Government Destination Government 

3008 Destination Government Destination Government 

3009 Destination Government Destination Government 

4001 Destination Government Destination Government 

4002 Destination Government Destination Government 

4008 Destination Government Destination Government 

4009 Destination Government Destination Government 

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Section F - Deliveries or Performance 

DELIVERY INFORMATION 

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC 

 

3001 POP 30-SEP-2015 TO 

29-SEP-2016 

N/A W39L USA NG READINESS CENTER 

W39L USA NG READINESS CENTER 

111 S GEORGE MASON DRIVE 

ARLINGTON VA 22204-1382 

703-607-9421 

FOB: Destination 

W909UJ 

 

3003 POP 30-SEP-2015 TO 

29-SEP-2016 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

3008 POP 30-SEP-2015 TO 

29-SEP-2016 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

3009 N/A N/A N/A N/A 

 

4001 POP 30-SEP-2015 TO 

29-SEP-2016 

N/A W39L USA NG READINESS CENTER 

W39L USA NG READINESS CENTER 

111 S GEORGE MASON DRIVE 

ARLINGTON VA 22204-1382 

703-607-9421 

FOB: Destination 

W909UJ 

 

4002 POP 30-SEP-2015 TO 

29-SEP-2016 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

4008 POP 30-SEP-2016 TO 

29-SEP-2017 

N/A (SAME AS PREVIOUS LOCATION) 

FOB: Destination 

W909UJ 

 

4009 N/A N/A N/A N/A 

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Section G - Contract Administration Data 

ACCOUNTING AND APPROPRIATION DATA 

AA: 02120152015206500004434342510040088894 6100.9000021001 

COST CODE: A183U 

AMOUNT: $693,753.60 

CIN GFEBS001062088900001: $693,753.60 

CIN GFEBS001062088900002: $0.00 

 

AB: 021201520152065000044343421T0040088894 6100.9000021001 

COST CODE: A183U 

AMOUNT: $202,000.00 

CIN GFEBS001062088900003: $202,000.00 

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Section I - Contract Clauses 

CLAUSES INCORPORATED BY FULL TEXT 

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999) 

The Government may require continued performance of any services within the limits and at the rates specified in 

the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the 

Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance 

hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the 

Contractor within 15 days (insert the period of time within which the Contracting Officer may exercise the option). 

(End of clause) 

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) 

(a) The Government may extend the term of this contract by written notice to the Contractor within 15 days (insert 

the period of time within which the Contracting Officer may exercise the option); provided that the Government 

gives the Contractor a preliminary written notice of its intent to extend at least 30 days days (60 days unless a 

different number of days is inserted) before the contract expires. The preliminary notice does not commit the 

Government to an extension. 

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause. 

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 2 

years, 6 months. 

(End of clause) 

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PERFORMANCE WORK STATEMENT (PWS) 

FOR 

Veterans Opportunity to Work Services

1.0 General: 

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, 

supervision, and quality control necessary, except as specified in Paragraph 3.0 as 

Government Furnished, to perform Veterans Opportunity to Work Services, as defined 

in this PWS 

1.2 Background: 

The VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011 mandates the 

Transition Assistance Program (TAP) for all Soldiers separating from a title 10 active 

duty tour of greater than 180 days. TAP consists of Pre-separation activities; Veterans 

Affairs (VA) benefits briefings, and the Department of Labor (DOL) Employment 

Workshop. While these enhanced services are primarily aimed at separating Active 

Component Service members, a significant number of Reserve Component units 

returning from Title 10 mobilizations will require a similar TAP Program. The VA, DOL 

and Army Forward Transition Support Teams (FTSTs) are prepared to support ARNG 

VOW / VEI events and activities, hereafter referred to as “VOW Events and Activities”, 

with contracted training teams at both home station and Mobilization Sites beginning in 

November of 2012. The task of coordinating the State planning and execution of these 

unit events with the external partners is the primary task and focus of the ARNG VOW 

Coordinator Team. 

The Army National Guard has worked closely with the Department of the Army and 

OSD to implement the transition mandates set forth in the legislation. In FY 2014 

compliance has continue to remain high, with 19,659 Soldiers requiring the DOLEW and 

15,922 (81 percent) compliant in FY 2014. Transition Soldier Life Cycle (SLC) 

capitalizes on a Soldier’s training and professional development timeline. It leverages 

the Transition Assistance Program (TAP) to prepare Soldiers to serve the nation in 

uniform and connect them with employment or education opportunities as Citizen 

Soldiers. SLC incorporates portions of TAP by distributing segments throughout the 

span of the Soldier’s career to prepare them for civilian career opportunities. 

ARNG VOW Coordinator’s will validate Soldiers, regardless of duty status, completion 

of DD Form 2958 prior to transition in order to document Transition Goals, Plans, and 

Success (GPS) Curriculum and Career Readiness Standards (CRS). The Transition 

Counselor and Commander (or designee) will verify completion of the form, which 

encompasses all CRS and Veterans Opportunity to Work Act (VOW) requirements. 

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1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 

12 months and 1 12-month option year. 

1.4 General Information: 

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC 

Plan (QCP) to ensure services are performed in accordance with this PWS. The 

contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QCP is the means by which it assures 

itself that its work complies with the requirements of the contract. As a minimum, the 

contractor shall develop QC procedures that address the areas identified in Technical 

Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the 

contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any 

proposed changes to its QCP. See Attachment A for list of place of performance. 

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s 

performance under this contract in accordance with the Quality Assurance Surveillance 

Plan (QASP). This plan is primarily focused on what the Government must do to ensure 

that the contractor has performed in accordance with the performance standards. It 

defines how the performance standards will be applied, the frequency of surveillance, 

and acceptable quality level(s) (defect rate(s)). 

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor 

shall not perform services on these days unless otherwise dictated by state mission 

requirements:

1.4.3.1 New Year’s Day: January 1st 

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th 

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th 

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day 

1.4.4 Place and Performance of Services: The contractor shall typically provide 

services between the hours of 0730 – 1730 on Monday through Friday. However,

Individual states and territories may have varying hours based on program and event 

need that may include nights and weekends. Except on recognized US holidays or 

when the Government facility/installation is closed due to local or national emergencies, 

administrative closings, or similar Government-directed facility/installation closings. The 

contractor is responsible for knowing the respective policies and ensuring compliance. 

Based upon individual state/territory requirements, times outside these hours may be 

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required with the pre-approval of the COR. The contractor shall at all times maintain an 

adequate work force for the uninterrupted performance of all tasks defined within this 

PWS when the Government facility/installation is not closed for the above reasons. 

When hiring personnel, the contractor shall keep in mind that the stability and continuity 

of the work force are essential. Telecommuting may be authorized on a case by case 

basis with pre-approval from the COR. 

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time 

causing all personnel entering or exiting a closed installation to experience a delay. This 

cannot be predicted or prevented. Contractors are not compensated for unexpected 

closures or delays. Vehicles operated by contractor personnel are subject to search 

pursuant to applicable regulations. Any moving violation of any applicable motor vehicle 

regulation may result in the termination of the contractor employee’s installation driving 

privileges. 

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations 

of the installation; including fire, traffic, safety and security regulations while on the 

installation. Contractor employees should only enter restricted areas when required to 

do so and only upon prior approval. All contractor employees shall carry proper 

identification with them at all times. The contractor shall ensure compliance with all 

regulations and orders of the installation which may affect performance. 

1.4.5 Security Requirements. The contractor shall comply with all applicable 

installation/facility access and local security policies and procedures, which may be 

obtained from the Contracting Officer’s Representative (COR). The contractor shall also 

provide all information required for background checks to meet installation access 

requirements to be accomplished by installation Provost Marshal Office, Director of 

Emergency Services or Security Office. The contractor shall ensure compliance with all 

personal identity verification requirements as directed by DOD, HQDA and/or local 

policy. Should the Force Protection Condition (FPCON) change, the Government may 

require changes in contractor security matters or processes. 

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject 

to communications security (COMSEC) review. All telephone communications networks 

are continually subject to intercept by unfriendly intelligence organizations. DOD has 

authorized the military departments to conduct COMSEC monitoring and recording of 

telephone calls originating from, or terminating at, DOD organizations. Therefore, the 

contractor is advised that any time contractor place or receive a call they are subject to 

COMSEC procedures. The contractor shall ensure wide and frequent dissemination of 

the above information to all employees dealing with DOD information. The contractor 

shall abide by all Government regulations concerning the authorized use of the 

Government's computer network, including the restriction against using the network to 

recruit Government personnel or advertise job openings. 

1.4.5.2 Use of Government Information Systems (IS) and access to Government 

networks is a revocable privilege, not a right. Users are the foundation of the DoD 

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strategy and their actions affect the most vulnerable portion of the AEI. Contractor 

employees shall have a favorable background investigation or hold a security clearance 

and access approvals commensurate with the level of information processed or 

available on the system. Contractor employees shall:

 a. Comply with the command's Acceptable Use Policy (AUP) for Government owned 

IS and sign an AUP prior to or upon account activation.

 b. Complete initial and/or annual Information Assurance (IA) training as defined in 

the IA Best Business Practices (BBP) training 

(https://informationassurance.us.army.mil).

 c. Mark and safeguard files, output products, and storage media per classification 

level and disseminate them only to individuals authorized to receive them with a valid 

need to know.

 d. Protect IS and IS peripherals located in their respective areas in accordance with 

physical security and data protection requirements.

 e. Practice safe network and Internet operating principles and take no actions that 

threaten the integrity of the system or network. 

f. Staff shall not start work until NACI has been processed and approval given by 

security manager. 

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall 

protect all Personally Identifiable Information (PII) encountered in the performance of 

services in accordance with DFARS 224.103 and DoDD 5400.11, Department of 

Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the 

contractor’s violation of the aforementioned policies, the contractor shall bear all 

notification costs, call-center support costs, and credit monitoring service costs for all 

individuals who’s PII has been compromised. 

1.4.5.4 CAC Requirements: The Common Access Card (CAC) is the Department of 

Defense (DOD) Federal Personal Identity Verification (PIV) credential. In accordance 

with Directive Type Memorandum (DTM) 08-003, December 1, 2008, incorporating 

Change 5, October 8, 2013, Initial issuance of a CAC requires at a minimum, the 

completion of FBI fingerprint check with favorable results reflecting "No Record" and 

submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel 

Management (OPM), or a DoD-determined equivalent investigation. The issuance of a 

CAC will be based on four criteria; (a) eligibility for a CAC; (b) verification of DoD 

affiliation from an authoritative data source; (c) completion of background vetting 

requirements according to the Federal Information Processing Standards Publication 

201-1, Personal Identity Verification (PIV) of Federal Employees and Contractors, 

March 2006, and DOD Regulation 5200.2-R, Department of Defense Personnel 

Security Program, January 1987, and (d) verification of a claimed identity. CAC eligible 

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personnel must be registered in the Defense Enrollment Eligibility Reporting System 

(DEERS) through either an authoritative personnel data feed from the appropriate 

Service or Agency or Trusted Associate Sponsorship System (TASS). 

1.4.5.4.i HSPD-12 Background Investigation Requirements: The contractor ensure 

Common Access Cards (CACs) are obtained by all contract or subcontract personnel 

assigned to work on the Government site and by personnel requiring access to a DoD 

network (and other eligible populations as specified in DTM-08-003 Attachment 3, 

paragraph 3a.) are required to, at a minimum, have received a favorable FBI fingerprint 

check and must have submitted to the Office of Personnel Management (OPM) a 

National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the 

responsibility of the contractor to ensure that all employees requiring an initial 

background investigation complete a Personnel Security Investigation Portal (PSIP) 

form at attachment (TBD), at the earliest possible date and that this form is forwarded to 

the COR immediately. The COR will review the form for completeness and accuracy 

and forward to the NGB Personnel Security manager who will initiate the investigation 

process via the PSIP. Contractor personnel will then receive two e-mail messages; the 

first will confirm that the request has been received by the Office of Personnel 

Management, and the second will provide instructions for the completion of the 

appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) 

system. Upon completion of the e-QIP questionnaire and submittal of all required 

documents, including fingerprint card to the security manager, the BI will be initiated. 

The contractor shall ensure all instructions regarding background investigation 

processing, including those provided verbally, by e-mail or via a Government system 

are complied with immediately. The contractor is cautioned that the entire process from 

submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 

2-6 weeks and shall factor this lead time into its hiring/placement process. The 

contractor shall make all reasonable efforts to ensure that contractor employees meet 

CAC eligibility standards upon assignment to the contract and shall be held responsible 

for delays, failure to meet performance requirements or decreases in efficiency in 

accordance with the applicable inspection clause. 

1.4.5.4.ii. Trusted Associate Sponsorship System (TASS): The contractor is 

responsible for processing applications for Common Access Cards (CAC) for every 

contractor employee who deploys with the military force OR who has a need to access 

any government computer network in accordance with FAR 52.204-9, "Personal Identity 

Verification of Contractor Personnel." 

The contractor is responsible for managing requests for new or renewal CAC cards in 

sufficient time to ensure that all contractor employees have them when needed to 

perform work under this contract. The norm is at least ten calendar days advance 

notice to the Trusted Agent (TA), unless there are extenuating circumstances approved 

by the Contracting Officer's Representative (COR) or Contracting Officer.

The contractor shall obtain an Army Knowledge Online (AKO) email address for each 

applicant, including subcontractors, who may be deployed or require logical access to a 

government computer network. This can be done by going to: http://www.us.army.mil 

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and register as an "Army Guest," with the sponsor being the COR or a COR designated 

individual if the COR is ineligible to 

Serve as an AKO Sponsor. Note: If an employee of a contractor loses the Privilege to 

access AKO, they lose the ability to renew their CAC. Therefore it is critical that 

contractor employees maintain their AKO accounts. 

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to 

serve as your firm's single point of contact for Background Investigation (BI), the TASS 

application process and other CAC and security related matters. If a FSO is not 

established, each contractor employee requiring a CAC will be required to process their 

own applications. 

CAC applications shall be processed through the TASS. The contractor's FSO or 

contractor employee shall submit requests for a CAC via email to the designated TASS 

Trusted Agent (TA) before accessing the TASS website. The TASS TA for this 

requirement will be: 

The government will establish a TASS application account for each CAC Request and 

will provide each contractor employee a USER ID and Password, via email, to the FSO. 

The FSO or contractor employee shall access the TASS account and complete the CAC 

application (entering/editing contractor information as applicable) at: 

https://www.dmdc.osd.mil/tass/. 

The FSO or contractor employee will submit completed applications in TASS and will 

follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency 

Check with Written Inquires (NACI). 

The government will inform the contractor's applicant, via email, of one of the following: 

a. Approved.* Upon approval, the information is transferred to the Defense 

Enrollment Eligibility Reporting System (DEERS) database and an email notification is 

sent to the contractor with instructions on obtaining their CAC. The contractor proceeds 

to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS 

Site Locator: http://www.dmdc.osd.mil/rsl/). 

b. Rejected.* The Government, in separate correspondence, will provide reason(s) 

for rejection.

c. Returned. Additional information or correction to the application required by the 

contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

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At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN 

and two forms of identification. Identity source Documents must come from the list of 

acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility 

Verification." Consistent with applicable law, at least one document from the Form I-9 

list shall be a valid (unexpired) State or Federal Government-issued picture 

identification (ID). The Identity documents will be inspected for authenticity and 

scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement 

cannot be waived, consistent with applicable statutory requirements. The Verification 

Officer will capture primary and alternate fingerprints, picture, and updates to DEERS 

and will then issue a CAC.

Issued CACs shall be for a period of performance not longer than three (3) years or the 

individual's contract end date (inclusive of any options), whichever is earlier.

The contractor shall return issued CAC's to the DEERS office upon departure or 

dismissal of each contractor employee. Obtain a receipt for each card and provide to 

the TA/COR. 

TASS POC will be issued and processed by the state/territory while NGB approves, 

unless otherwise dictated. 

1.4.5.5 AT Level 1 Awareness Training (AT): All contractor employees requiring access 

to Army Installations, facilities, and controlled access areas shall complete Level 1 AT 

within 30 calendar days after contract start date and within 30 calendar days of new 

employees commencing performance. The contractor shall submit certificates of 

completion for each affected contractor and subcontractor employee, to the COR, or to 

the KO if a COR is not assigned, within 15 calendar days after completion of training. 

Level 1 AT is available at https://atlevel1.dtic.mil/at/. 

1.4.5.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor 

employees shall complete the DoD IA Awareness Training before issuance of network 

access and annually thereafter. All contractor employees performing services involving 

IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, 

DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In 

accordance with DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor 

employees performing services supporting IA/IT functions shall be appropriately 

certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M 

shall be completed upon contract award. 

1.4.5.7 Information Awareness: All contractor employees with access to a government 

information system shall be registered in the ATCTS (Army Training Certification 

Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of 

services, and shall successfully complete the DOD Information Assurance awareness 

training prior to access to the IS and then annually thereafter. 

(https://ia.signal.army.mil/DoDIAA/). 

 

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1.4.5.8 WATCH Training. The contractor with an area of performance within an Armycontrolled installation, facilities or area shall brief all employees on the local iWATCH 

program. This local developed training will be used to inform employees of the types of 

behavior to watch for and instruct employees to report suspicious activity to the COR or 

the KO. This training shall be completed within 30 calendar days of contract award and 

within 30 calendar days of new employees commencing performance. The contractor 

shall report completion for each affected contractor employee and subcontractor 

employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days 

after completion of training. 

1.4.5.9 OPSEC Training. In accordance with AR 530-1, Operations Security, new 

contractor employees shall complete Level I OPSEC training within 30 calendar days of 

their reporting for duty and annually thereafter. The contractor shall submit certificates 

of completion for each affected contractor employee, to the COR, or to the KO if a COR 

is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC 

training is available at http://cdsetrain.dtic.mil/opsec/. 

1.4.5.10 Classified Information. There is no requirement for classified information on this 

contract. 

1.4.6 Physical Security. The contractor shall safeguard all Government property 

provided for contractor use. At the close of each work period, Government facilities, 

equipment and materials shall be secured. 

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring 

all keys/key cards issued by the Government are not lost or misplaced and are not used 

by unauthorized persons. NOTE: All references to keys include key cards. No keys 

issued by the Government shall be duplicated. The contractor shall include procedures 

covering key control in the QC Plan. Such procedures shall include turn-in of any issued 

keys by personnel who no longer require access to locked areas. The contractor shall 

immediately report any occurrences of lost or duplicated keys/key cards to the 

Contracting Officer’s Representative (COR). 

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor 

shall, upon direction by the KO, re-key or replace the affected lock or locks; however, 

the Government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or re-keying is performed by the Government, 

the total cost of re-keying or the replacement of the lock or locks shall be deducted from 

the monthly payment due the contractor. In the event a master key is lost or duplicated, 

all locks and keys for that system shall be replaced by the Government and the total 

cost deducted from the monthly payment due the contractor. 

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards 

by any persons other than the contractor’s employees. The contractor shall prohibit the 

opening of locked areas by contractor employees to permit entrance of persons other 

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than contactor employees engaged in the performance of services in those areas, or 

personnel authorized entrance by the KO. 

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of 

ensuring all lock combinations if applicable are not revealed to unauthorized persons. 

The contractor shall ensure that lock combinations are changed when personnel having 

access to the combinations no longer have a need to know such combinations. These 

procedures shall be included in the contractor’s QC Plan.

1.4.7 Special Qualifications: None

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to 

attend any post award conference convened by the KO in accordance with Federal 

Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative 

(COR), and other Government personnel, as appropriate, may meet periodically with 

the contractor to review the contactor’s performance. At these meetings, the Contacting 

Officer will apprise the contractor of how the Government views the contractor’s 

performance and the contractor shall apprise the Government of problems, if any, being 

experienced The contractor shall resolve outstanding issues raised by the Government. 

Contractor attendance at these meetings shall be at no additional cost to the 

Government. 

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure 

performance under this contract. The name of this person, and an alternate who shall 

act for the contractor when the CM is absent, shall be designated in writing to the KO. 

The CM or alternate shall have full authority to act for the contractor on all contract 

matters relating to daily operation of this contract. The CM shall work through the COR, 

(or the KO if a COR is not assigned), to resolve issues, receive technical instructions, 

and ensure adequate performance of services. The CM shall ensure that contractor 

employees do not perform any services outside the scope of the contract without an 

official modification issued by the KO. The CM shall ensure contractor employees 

understand that services performed outside the scope of the contract are performed 

wholly at the expense of the contractor. 

1.4.10 Identification of Contractor Employees: All contractor personnel attending 

meetings, answering Government telephones and working in other situations where 

their contractor status is not obvious to third parties are required to identify themselves 

as such to avoid creating an impression that they are Government employees. The 

contractor shall ensure that all documents or reports produced by contractor personnel 

are suitably marked as contractor products or that contractor participation is 

appropriately disclosed. The contractor’s status as a “contractor” shall be 

predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities/ Contractor personnel 

shall wear identification badges distinguishing themselves as such. The badges shall 

have the company name, employee name and the word “contractor” displayed. The 

contractor shall retrieve all identification media (including vehicle passes) from their 

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employees who depart employment for any reason. All identification media (i.e., badges 

and vehicles passes) shall be returned to the KO within 14 days of an employee’s 

departure.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a 

zero tolerance policy regarding trafficking in persons. Contractors and contractor 

employees shall not engage in severe forms of trafficking in persons during the period 

of performance of the contract; procure commercial sex acts during the period of 

performance of the contract; or use forced labor in the performance of the contract. The 

Contractor shall notify its employees of the United States Government’s zero tolerance 

policy, the actions that will be taken against employees for violations of this policy. Such 

actions may include, but are not limited to, removal from the contract, reduction in 

benefits, or termination of employment. The Contractor shall take appropriate action, up 

to and including termination, against employees or subcontractors that violate the US 

Government policy as described at FAR 22.17.

1.4.12 Contractor Travel:

 The contractor shall travel to locations throughout the states and territories during 

the performance of this contract to attend meetings in support of VOW events.

 The contractor shall be authorized travel expenses consistent with the substantive 

provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in 

this contract. All travel requires COR recommendation for approval and authorization by 

the KO prior to travel arrangements being made. 

1.4.13 Data Rights: The Government has unlimited rights to all documents/material 

produced under this contract. All documents and materials, to include the source codes 

of any software, produced under this contract shall be Government owned and are the 

property of the Government with all rights and privileges of ownership/copyright 

belonging exclusively to the Government. These documents and materials may not be 

used or sold by the contractor without written permission from the KO. All materials 

supplied to the Government shall be the sole property of the Government and may not 

be used for any other purpose. This right does not abrogate any other Government 

rights. 

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor 

personnel performing services under this contract may receive, have access to or 

participate in the development of proprietary or source selection information (e.g., cost 

or pricing information, budget information or analyses, specifications or work 

statements, etc.) or perform evaluation services which may create a current or 

subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO 

immediately whenever it becomes aware that such access or participation may result in 

any actual or potential OCI and shall promptly submit a plan to the KO to avoid or 

mitigate any such OCI. The contractor’s mitigation plan will be determined to be 

acceptable solely at the discretion of the KO and in the event the KO unilaterally 

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determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may 

affect other remedies as he or she deems necessary, including prohibiting the 

contractor from participation in subsequent contracted requirements which may be 

affected by the OCI. 

1.4.15 Telework: The Government may permit telework by contractor employees when 

determined to be in the best interest of the Government in meeting work requirements. 

The contractor shall have an established telework program subject to review by the 

Government. All telework agreements shall be authorized and approved by the COR 

and include the date, time, and description of the tasks to be performed. In furtherance 

of Continuity of Operations Planning (COOP), a telework program may be enacted to 

ensure the Government's mission-critical operations stay operational during times of 

National Emergency or incidents of National Significance. The COR(s) must identify to 

the Contracting Officer any tasks that are required to ensure continuity of critical 

supplies and services and at what level those supplies and services must be delivered. 

Telework shall be at no additional cost to the Government. 

1.4.16 Staffing Plan: The contractor shall provide a staffing plan upon award no later 

than 15 days after award. 

1.4.17 Transition Plan: The contractor shall provide upon award no later than 15 days 

after award. 

A plan to collect and maintain the Mobile Classroom Kits (MCK) must be included in the 

transition plan. These kits are intended to support the execution of Transition Services 

Events and Activities at Home Station and at Moblization Sites. Transfer must be within 

ten days of award. See TE 4 list of items in each MCK. 

 

2.0 Definitions and Acronyms: 

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific 

supplies or service to the government. The term used in this contract refers to the 

prime. 

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, 

and or terminate contracts, and make related determinations and findings on behalf of 

the government. Note: The only individual who can legally bind the government. 

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the 

U.S. Government designated by the KO to monitor contractor performance. Such 

appointment shall be in writing and shall state the scope of authority and limitations. 

This individual has authority to provide technical direction to the Contractor as long as 

that direction is within the scope of the contract, does not constitute a change, and has 

no funding implications. This individual does NOT have authority to change the terms 

and conditions of the contract. 

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2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of 

performance associated with the Performance Work Statement. 

2.1.5 DELIVERABLE: Anything that can be physically delivered and includes nonmanufactured things such as meeting minutes or reports. 

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection 

process and that may be required to be used in the performance of a contract by the 

Key Personnel listed in the PWS. When key personnel are used as an evaluation factor 

in best value procurement, an offer can be rejected if it does not have a firm 

commitment from the persons that are listed in the proposal. 

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government 

property. 

2.1.8 QUALITY ASSURANCE: The government procedures to verify that services being 

performed by the Contractor are performed according to acceptable standards. 

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written 

document specifying the surveillance methodology to be used for surveillance of 

contractor performance. 

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure 

that the quality of an end product or service shall meet contract requirements. 

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The 

Government does not have privity of contract with the subcontractor. 

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in 

accordance with the contract. 

2.1.13 WORK WEEK: Monday through Friday, unless specified otherwise. 

2.2 ACRONYMS: 

ACAP XXI Army Career Alumni Program XXI 

AFARS Army Federal Acquisition Regulation Supplement 

AR Army Regulation 

AT/OPSEC Antiterrorism/Operational Security 

CFR Code of Federal Regulations 

CONUS Continental United States (excludes Alaska and Hawaii) 

COR Contracting Officer Representative 

COTS Commercial-Off-the-Shelf 

CRS Career Readiness Standards 

DA Department of the Army 

DD250 Department of Defense Form 250 (Receiving Report) 

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DD254 Department of Defense Contract Security Requirement List 

DFARS Defense Federal Acquisition Regulation Supplement 

DOL U.S. Department of Labor 

DOD Department of Defense 

FAR Federal Acquisition Regulation 

FTSTs Forward Transformation Support Teams 

GFP/M/E/S Government Furnished Property/Material/Equipment/Services 

IA Information Assurance 

IPR Internal Progress Review 

IS Information System(s) 

KO Contracting Officer 

MCK Mobile Classroom Kits 

MILPAC Military Personnel Advisory Committee 

OCI Organizational Conflict of Interest 

ODC Other Direct Costs 

PII Personally Identifiable Information 

PIPO Phase In/Phase Out 

POC Point of Contact 

PRS Performance Requirements Summary 

PWS Performance Work Statement 

QA Quality Assurance 

QAP Quality Assurance Program 

QASP Quality Assurance Surveillance Plan 

QC Quality Control 

QCP Quality Control Program 

RMS Retention Management System 

SLC Soldier Life Cycle 

SOP Standard Operating Procedure 

TAP Transition Assistance Program 

TE Technical Exhibit 

VA Veterans Affairs 

VEI Veterans Employment Initiative 

VOW Veterans for Work 

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): 

The Government will provide the property, material, equipment, and/or services listed 

below solely for the purpose of performance under this contract: 

3.1 Property: The Government will furnish the necessary workspace for the contractor to 

perform services outlined in this PWS to include desk space, telephones, computers 

and other items necessary to maintain an office environment. 

3.2 Materials: The Government will furnish incidental to services being provided, then 

necessary workspace for the Contractor staff provide the services needed in this PWS 

to include desk space, “land-line telephones,” computers, printing capabilities and other 

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items necessary to maintain an office environment at the locations specified in the 

Family Support Service Site Locations in Attachment B.

3.3 Equipment/Material. 

 

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the 

performance of this contract. The contractor shall instruct employees in utilities 

conservation practices. The contractor shall operate under conditions that preclude the 

waste of utilities, which include turning off the water faucets or valves after using the 

required amount. 

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): 

4.1 General: Except for those items specifically stated to be Government-Furnished in 

Paragraph 3.0, the contractor shall furnish everything required to perform these services 

as indicated in Paragraph 1.1. 

A list of equipment can be found in TE 4.

5.0 Requirements: 

5.0.1 The Contractor shall develop and implement a staff training program to present 

any curriculum related to VOW activities and events within 90 days of award. Training 

should be based on the curriculum provided by the VA, DOL and Army for the VA 

Benefits Briefing, DOL Workshop and Core GPS Curriculum. 

5.0.2 The contractor shall conduct regionally aligned community partnership building to 

connect agencies and organizations with service members in order to develop and 

sustain meaningful employment and education opportunities. 

5.0.3 The contractor shall gather employment and education resources regionally for 

State programs and initiatives that meet Transition Service requirement IAW Draft AR 

600-80 and Implementation guidance on transition services for ARNG signed 8 May 

2015. 

5.1 VOW Coordinator Services 

5.1.1 The Contractor shall plan and execute Transition Service events and activities at 

Home Station and Mobilization Sites by coordinating with external agencies to include 

VA, DOL, Army FTSTs and Mobilization Site Staff. Historically the contractor providing 

these services has been labeled as VOW coordinators. VOW Coordinators shall 

provide dedicated support to all seven Military Personnel Advisory Committee (MILPAC) 

Regions (see Technical Exhibit 3) 

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5.1.2 Key Objective: ARNG Soldiers are provided Transition Services according to the 

ARNG SLC (see Technical Exhibit 4). 

5.1.3 Required Service (Tasks) 

5.1.3.1 The contractor shall review information from stakeholders regarding upcoming 

Transition Service events and activities. Provide a weekly report of planned events with 

number of attendees, location, curriculum to be trained and any external agency to 

include VA, DOL, and Army. 

5.1.3.2 The contractor shall gather metrics from the States on Transition Service 

participation/attendance and validate completion in Retention Management System 

(RMS) and the Army Career Alumni Program (ACAP) XXI. 

5.1.3.3 The contractor shall analyze data, and submit reports to ARNG quarterly, 

identify systematic problems for resolution and track progress, and activities. This 

analysis is complex and involves numerous data sets. 

5.1.3.4 The contractor shall plan, coordinate and execute Transition Service Events and 

activity support with external partners to including VA, DOL, Army Forward Transition 

Support Teams and Power Projection Platform staff. 

5.1.3.4.1 The contractor shall provide recommendations to ARNG on transition services 

training as subject matter experts. 

5.1.3.4.2 The contractor shall provide Transition Service assistance to the 

States/Territories on TAP requirements. 

5.1.3.4.3 The contractor shall organize and maintain a collaboration working group, on 

behalf of the Government Program Manager, to develop relationships with State 

Employment, Transition and Deployment Cycle Support POCs. These POCs include: 

State employment PMs, State Transition Assistance Advisors, Family Readiness 

Support Assistants, Yellow Ribbon personnel, State Family Program Directors and 

Education Services Officers. 

5.1.3.4.4 Integrate VOW and CRS events with Yellow Ribbon events in the PreMobilization, Mobilization and Post Mobilization Phases. 

5.1.3.4.5 Consolidate and provide report(s) of best practices observed during all events 

to make recommendations for inclusion in the future revisions of the Transition Services 

implementation guidance. 

5.2 Management 

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5.2.1 The contractor shall take into account events/services which may be occurring 

simultaneously, requiring increased management oversight. The contractor shall 

ensure the synchronization of all Transition Services efforts across the nation. These 

events are nationwide and may impact multiple regions. 

5.2.2 The contractor shall provide IPRs/Meetings on all services, by-state/territory 

pending actions, issues/problems and proposed courses of action for correction as well 

as near-term/long-term plans supporting state/territory family readiness. 

5.2.3 The contractor shall analyze records showing any deficiencies noted in 

services/deliverables, also identify remedies taken to correct the issue and prevent 

reoccurrence. 

5.2.4 The contractor shall report the compliance of contractor personnel to verify 

required contractor-specific training. 

5.2.5 The contractor shall provide a detailed list on progress towards any contractor 

performance improvement plans/mitigation, actions taken and resolution. 

5.2.6 The contractor shall provide continual analysis of the management approach to 

demonstrate to government representatives that deliverables and services are being 

achieved at regional/state/local levels.. 

5.3 The Contractor shall update the Standard Operating Procedure (SOP) with the most 

up to date Army/ARNG regulations, policy, and guidance. All SOP updates will be 

approved by COR. 

5.4 Contractor Manpower Reporting Application (CMRA): 

5.4.1 The contractor shall report ALL contractor labor hours (including subcontractor 

labor hours) required for performance of services provided under this contract for the 

National Guard Bureau ARNG Soldier and Family Support Division via a secure data 

collection site. 

5.4.2 The contractor shall completely fill in all required data fields using the following 

web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed 

during the period of performance during each Government fiscal year (FY), which runs 

October 1 through September 30. While inputs may be reported any time during the 

FY, all data shall be reported no later than October 31 of each calendar year, beginning 

with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil. 

6.0 Applicable Publications: Publications applicable to this PWS are listed below: 

Publication Date of 

Publication 

Mandatory or 

Advisory 

Website 

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Title 10, USC §§ 1142, 

1143, & 1144 

3-Jan-12 Mandatory http://www.gpo.gov/fdsys/granul

e/USCODE-2011-

title10/USCODE-2011-title10-

subtitleA-partII-chap58 

OSD(P&R) DTM 12-007 21-Nov-12 Mandatory http://www.dtic.mil/whs/directive

s/corres/pdf/DTM12007_2012_c

h2.pdf 

Army Directive 2014-18 23-Jun-12 Mandatory http://armypubs.army.mil/epubs/

pdf/ad2014_18.pdf 

Army Operations Order, 

ODO(MC): Army Transition 

Campaign Plan FY-14-

FY15 18-Jun-14 Mandatory N/A 

 

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TECHNICAL EXHIBIT 1 

Performance Requirements Summary 

This Performance Requirements Summary includes performance standards. The 

Government will use these standards to determine contractor performance and will 

compare contractor performance to the Acceptable Quality Level (AQL).

PWS 

Paragraph 

Task Performance Standard Acceptable Quality Levels 

(AQL) 

Surveillance 

Method / By 

Whom 

1.4.8 Conduct a post award 

/ kickoff meeting 

Outline deliverables and 

deadlines for the contract 

awarded 

Within 10 business days of 

contract award 

 100% / 

COR/KO 

5.0.1 Staff Training Program Within 90 days of contract 

award 

Correct information with 

<5% errors 

100% / 

COR/PM 

5.0.3 Gather employment 

and education 

resources 

IAW Draft AR 600-80 and 

Implementation guidance 

on transition services for 

ARNG 

No later than the fifth day 

of the month every at the 

start of the every quarter. 

Periodic / COR 

5.1.1, 

5.1.2, 

TE4 

Transition Service 

Events 

100% of Soldiers that have 

been on consecutive T10 

orders over 179 days 

<5% noncompliant rate Periodic / State 

POC 

5.2.4 VOW compliance 100% of Soldiers that have 

been on consecutive T10 

orders over 179 days IAW 

T Title 10, USC §§ 1142, 

1143, & 1144 

<5% noncompliant rate 

attended 

Periodic / 

COR and PM 

5.1.3.3 Data Analysis Correctly identify 

deficiencies IAW ARNGHRS guidance 

<5% deviation of SOP 

Standard 

Periodic / 

COR and PM 

5.1.3.4.4 Integrate VOW and 

CRS Events with 

Yellow Ribbon 

Pre-Mobilization event will 

occur no earlier than 90 

days prior to mobilization 

date but no later than mob 

date. 

Post-Mobilization 

VOW/CRS will be 

completed prior to 

departing the 

demobilization platform 

and not in conjunction with 

the post yellow ribbon 

event 

100% mobilizing Soldiers 

receive training and 

records are documented 

during each mobilization 

event 

Periodic / 

COR and PM 

5.2.1 Event Coverage Sufficient training staff to 

cover all training events 

>or=2 trainers per event Periodic / State 

POC 

5.2.3 VOW/CRS 100% of ARNG Soldiers 

VOW/CRS completion 

data shall be tracked IAW 

ARNG-HRS guidance 

<5% deviation of SOP 

Standard 

Periodic / 

COR and PM 

5.3 Update Standard 

Operating Procedures 

(SOP). 

Within 60 days of contract 

award 

On time with <5% errors 100% / 

COR and PM 

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TECHNICAL EXHIBIT 2 

Deliverables Schedule 

 PWS Reference / 

Deliverable Title

Frequency Number of 

Copies

Medium/Format Submit To 

1.4.5.5 AT Level 1 

Awareness Training 

Certificates 

Provide within 15 

calendar days after 

employee completes 

training. 

1 Electronic 

Submission 

COR/PM 

1.4.5.9 OPSEC 

Training Certificates 

 Provide within 15 

calendar days after 

employee completes 

training. 

1 Electronic 

Submission 

COR/PM 

5.1.2.2, IPR Meeting 

rollup, 5.2.5 

Monthly 1 Electronic 

Submission 

COR/PM 

5.1.3.1 

Event Reports 

Weekly 1 Electronic 

Submission 

COR/PM 

5.1.3.3 

5.1.3.4.5 

5.2.4 

Quarterly 1 Electronic 

Submission 

COR/PM 

5.1.3.1 

5.3.4 

Weekly 1 Electronic 

Submission 

COR/PM 

5.3 Once 1 Electronic 

Submission 

COR/PM 

5.4 Yearly 1 Electronic 

Submission 

COR 

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VI I 

M 

w 

D 

TECHNICAL EXHIBIT 3 

ARNG MILPAC Regions 

N 

SD 

co 

N 

TECHNICAL EXHIBIT 4 

M obile Classroom Kits 

Hardware 

Laptop t hat meet minimum required 

specifications (attached) 

Printer (2 Printer per Mobile Kits) 

Projector 

Wireless Hotspot (5 Hotspots per unit) 

Pelican Shipping Cases 

V 

IV 

Number 

I 

225 

18 

9 

45 

9 

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