[Federal Register Volume 87, Number 19 (Friday, January 28, 2022)]
[Notices]
[Pages 4569-4570]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-01803]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0006]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting 
to extend the Office of Management and Budget's (OMB's) approval for an 
existing information collection titled ``Consumer Response Government 
and Congressional Portal Boarding Forms.''

DATES: Written comments are encouraged and must be received on or 
before March 29, 2022 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
    <bullet> Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    <bullet> Email: <a href="/cdn-cgi/l/email-protection#623230233d210d0f0f070c161122010412004c050d14"><span class="__cf_email__" data-cfemail="99c9cbd8c6daf6f4f4fcf7edead9faffe9fbb7fef6ef">[email protected]</span></a>. Include Docket No. CFPB-
2022-0006 in the subject line of the email.
    <bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Please note that due to circumstances associated 
with the COVID-19 pandemic, the Bureau discourages the submission of 
comments by mail, hand delivery, or courier. Please note that comments 
submitted after the comment period will not be accepted. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, PRA Officer, at (202) 435-7278, or email: 
<a href="/cdn-cgi/l/email-protection#7b383d2b39242b293a3b181d0b19551c140d"><span class="__cf_email__" data-cfemail="367570667469666477765550465418515940">[email protected]</span></a>. If you require this document in an alternative 
electronic format, please contact <a href="/cdn-cgi/l/email-protection#f1b2b7a1b3aeb092929482829893989d988588b192978193df969e87"><span class="__cf_email__" data-cfemail="01424751435e4062626472726863686d68757841626771632f666e77">[email protected]</span></a>. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Consumer Response Government and Congressional 
Portal Boarding Forms.
    OMB Control Number: 3170-0057.
    Type of Review: Extension of a currently approved collection.
    Affected Public: State, Local, and Tribal Governments; Federal 
Government.
    Estimated Number of Respondents: 60.
    Estimated Total Annual Burden Hours: 14.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act (Dodd-Frank Act or Act) requires the 
Bureau to ``facilitate the centralized collection of, monitoring of, 
and response to consumer complaints regarding consumer financial 
products or services.'' \1\ The Act also requires the Bureau to ``share 
consumer complaint information with prudential regulators, the Federal 
Trade Commission, other Federal agencies, and State agencies.'' \2\ To 
facilitate the collection of complaints, the Bureau accepts consumer 
complaints submitted by members of Congress on behalf of their 
constituents with the consumer's express written authorization for the 
release of their personal information. In furtherance of its statutory 
mandates related to consumer complaints, the Bureau uses Government and 
Congressional Portal Boarding Forms (i.e. Boarding Forms) to register 
users for access to secure, web-based portals. The Bureau has developed 
separate portals for congressional users and other government users as 
part of its secure web portal offerings (the ``Government

[[Page 4570]]

Portal'' and the ``Congressional Portal,'' respectively).\3\
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A).
    \2\ Dodd-Frank Act section 1013(b)(3)(D), codified at 12 U.S.C. 
5493(b)(3)(D).
    \3\ In addition to the boarding forms for congressional and 
government users, the Bureau utilizes a separate OMB-approved form 
to board companies onto their own distinct portal to access 
complaints submitted against them, through OMB Control Number 3170-
0054 (Consumer Complaint Intake System Company Portal Boarding Form 
Information Collection System).
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    Through the Government Portal, government users can view consumer 
complaint information in a user-friendly format that allows easy review 
of complaints currently active in the Bureau process, complaints 
referred to a prudential Federal regulator, and other closed/archived 
complaints.
    Through the Congressional Portal, members of Congress and 
authorized congressional office staff can view data associated with 
consumer complaints they submit on behalf of their constituents with 
the consumer's express written authorization for the release of their 
personal information. The Congressional Portal only displays 
information about complaints submitted by the individual congressional 
office.
    This is a routine request for OMB to extend its approval of the 
information collection currently approved under this OMB control 
number. For this renewal, the Bureau has updated the Privacy Act 
Statement to the form and is not proposing any other revised updates to 
the collection.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-01803 Filed 1-27-22; 8:45 am]
BILLING CODE 4810-AM-P


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