IN THE UNITED STATES DISTRICT COURT

FOR THE SOUTHERN DISTRICT OF OHIO

WESTERN DIVISION – CINCINNATI

TAMARA S. BATES, 

 Plaintiff,

v.

ANTHEM INSURANCE COMPANIES, 

INC., 

Defendant.

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Case No. 1:18-cv-502

Judge Matthew W. McFarland

______________________________________________________________________________

ORDER GRANTING MOTION FOR SUMMARY JUDGMENT (DOC. 16)

______________________________________________________________________________

This case is before the Court on the Motion for Summary Judgment (Doc. 16) 

filed by Defendant Anthem Insurance Companies, Inc. (“Anthem”). Plaintiff Tamara

Bates alleges that Anthem, her former employer, is liable for (1) disability 

discrimination; (2) wrongful termination in violation of public policy; (3) retaliation in 

violation of the Family and Medical Leave Act (“FMLA”); and (4) intentional infliction 

of emotional distress. Anthem argues that it should be granted summary judgment on 

Bates’s claims because she has not come forward with evidence creating a genuine issue 

of material fact as to her entitlement to relief. Bates filed a memorandum in opposition 

to Anthem’s Motion, in response to which Anthem filed a reply. (Docs. 18, 19.) This 

matter is therefore fully briefed and ripe for review. As discussed below, the Court 

agrees that there are no genuine issues of material fact precluding judgment in 

Anthem’s favor. Accordingly, its Motion for Summary Judgment is GRANTED.

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FACTS

Anthem is an insurance company providing life, dental, vision, disability, and 

health insurance services across the United States. To administer its insurance services,

Anthem employs Utilization Management Representatives (“UMR”) in various 

departments who are responsible for, among other things: managing incoming calls;

determining contract and benefit availability; providing authorization for inpatient

admission, outpatient pre-certification, prior authorization, and post-service requests; 

and referring cases for review for clinicians. (Doc. 16-1.) Put simply, UMRs take 

incoming phone calls and then “build cases,” or enter data necessary to authorize care 

or confirm insurance coverage. (See Doc. 16-2 at 138:3.) Upon hire, UMRs receive six to 

eight weeks of on-the-job training to ensure that they are able to access and utilize all of 

the telephonic and computer software programs necessary to perform their duties and 

properly direct calls. (See Doc. 16-2 at 42-46; Doc. 16-1 at 53:10-20.) UMRs also undergo 

ethics and compliance training. (Doc. 16-2 at 45:12-21; Doc. 16-1 at 53:10-20.) UMRs

employed in Anthem’s Behavioral Health department are responsible for taking three 

types of incoming calls: member, provider, and crisis. (See Doc. 16-2 at 56-60; see also

Doc. 16-1 at 34-36.)

Members are individuals who have Anthem insurance coverage, while providers 

are facilities like hospitals, physicians’ offices, and outpatient care centers that provide 

behavioral health services. (See Doc. 16-2 at 56:6-10.) The most critical type of call is a 

crisis call, which involves an individual having a behavioral health crisis (e.g., 

threatening harm to others or suicide). (See id. at 57:9-58:12.) When a UMR receives a 

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crisis call, the call must immediately be directed to an Anthem clinician. (See id. at 

58:13, 59:1.) UMRs cannot determine before they answer a call whether it is a member, 

provider, or crisis call. (Doc. 16-1 at 34:13-15.)

Anthem’s Corrective Action policy delineates examples of unacceptable conduct 

that interferes with company operations. (See Doc. 16-2, Ex. 7 at 2.) One example of

unacceptable conduct is “intentionally disconnecting a customer/member call, call

avoidance, or disrupting customer service.” (See id.) Under this policy, Anthem may 

terminate an associate at any time, “without following any formal system of corrective 

action or progressive discipline,” if an associate engages in any sort of unacceptable 

conduct. (Id. at 1.)

Anthem maintains a specific policy to explain and address call avoidance. (Doc. 

16-2, Ex. 8.) The policy defines the “failure to appropriately service all calls” as call 

avoidance, and provides several examples of call avoidance, including transferring calls 

that the associate is trained to handle back into the telephone queue. (Id.) Due to the 

serious impact of call avoidance on the company’s ability to service its customers, 

Anthem’s call avoidance policy is “zero tolerance.” (Id. at 2.) If it is determined by 

detailed review of call trace reports or other monitoring that an associate has been 

avoiding calls, the associate can be terminated. (Id.) Bates recalls reviewing multiple 

Anthem policies at the outset of her employment and was aware of both the Corrective 

Action and call avoidance policies. (See Doc. 16-2 at 63-72.) Bates knew about the

consequences for call avoidance. (Doc. 16-2 at 67:1-24.) Bates was also aware that 

managers could monitor her calls and call activity. (Id. at 81:5-11.)

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Bates was hired by Anthem in November 2008 as a UMR in the Medical

Customer Service department. (Id. at 36:10-13, 41:17-22.) Several years into her 

employment, Bates was promoted to the position of UMR-II and transferred to the 

Behavioral Health department. (Id. at 51-54.) At all times relevant to the claims in this 

action, Bates worked remotely and was managed by Justin Parcell, Behavioral Health 

Manager. (Id. at 78:3-8.) Bates only ever met Parcell in person once. (Id. at 78:9-79:4.) 

Anthem’s records reflect that Bates took leave on multiple occasions during her 

employment without issue. (Doc. 16-1 Ex. Y.) Specifically, Bates took medical leaves in 

2009, 2012, 2014, 2016, and 2017. (See id.; see also Doc. 16-2 at 85:18-86:14.) While Bates

has no recollection of the circumstances surrounding her various medical leaves, she 

does recall taking multiple leaves, and testified that the FMLA leave she took in 

November 2016 and May 2017 are the only two leaves at issue in this case. (Doc. 16-2 at 

85:3-86:14.)

In November 2016, Bates scheduled one day of paid time off for an elective, 

outpatient tummy tuck surgery. (Id. at 86:15-21, 87:19-24, 88:1-2.) Bates, however,

developed an infection after the surgery, resulting in her taking FMLA leave. (See id. at 

86:22-87:4.) She spent several days in the hospital and after returning home from the 

hospital, had to take antibiotics for several months, had a home health nurse visit

several times a week to assist in packing her wound, and temporarily wore a wound 

vac. (Id. at 89:3-17.) According to Bates, she informed Parcell that she “wasn’t feeling 

good” and “had a complication” with her surgery, and he contacted Anthem’s Human 

Resources department to inform them that Bates needed to take FMLA leave. (See id. at 

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90:1-10.) Bates asserts that Parcell initially disapproved of her request to work half 

days, but she cites a portion of Parcell’s deposition that has not been filed in the Court’s 

docket. (See Doc. 18 at 2, citing Justin Parcell Deposition at 148-149.)

Bates testified that she spoke with Parcell and Team Lead Lazenby on several 

occasions while she was on FMLA leave, but she has no recollection of when those 

conversations occurred, how many conversations occurred, or the contents of those 

conversations.” (See id. at 92:23-99:20.) Bates also testified that she was in contact with 

Human Resources about her surgery, but she does not recall when those conversations 

occurred, who she spoke to, or the contents of those conversations. (See id. at 100:22-

104:16.) Bates returned to work from FMLA leave on a part-time basis in February 2017, 

and eventually transitioned back to full-time. (Id. at 104:24-105:18.)

Bates testified that as a result of her tummy tuck surgery, she has a concave 

“dip” in her stomach that sometimes opens up after it rubs against clothing. (Id. at 

148:18-149:8.) When this happens, Bates must keep the area “clean and treat it with a 

pad.” (Id. at 149:9-10.) Bates, however, does not take any medication for this stomach 

wound, and after she cleans and treats the area, she is able to go about her day without 

any limitations. (Id. at 149:13-19.) Bates has no other ongoing issues as a result of her 

tummy tuck surgery. (Id. at 149:20-22.)

Bates also took FMLA leave in May 2017 for a planned back surgery. (Id. at 

110:1-14.) Prior to taking leave for back surgery, Bates worked a reduced schedule and 

different hours to accommodate physical therapy appointments and cortisone shots for 

her back. (Id. at 112:23-113:6.) Bates recalls that Parcell accommodated her without 

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issue. (Id. at 112:23-114:17.) Though Bates believes she informed Parcell she was going 

to have back surgery, she does not recall having any other communications with Parcell 

about the back surgery. (See id.at 115:24.) Bates has had no ongoing complications or 

limitations as a result of her back surgery. (Id.at 149:23-150:7.)

In July 2017, Parcell received complaints from multiple sources about Bates

engaging in call avoidance. First, two other Behavioral Health UMRs complained to

Parcell about Bates transferring calls back into the queue that she was able to handle. 

(See Doc. 16-1 at 109:16-110:1.) Several days later, Parcell received a voicemail from a

provider on July 13, 2017, who complained that she had called for treatment

authorization, was placed on hold by Bates for twenty minutes, and then the call was 

disconnected without resolution. (See Doc. 16-1 Ex. U at 1.) Parcell contacted Anthem’s 

Human Resources department on July 13, 2017, by submitting a ticket via Anthem’s 

intranet. (See id.; see also Doc. 16-1 at 110:12-111:4; Doc. 16-3 at 19:22-20:5.) The ticket 

summarized the complaints directed to Parcell and attached the coworker’s complaints

and provider’s complaint. (See Doc. 16-1 Ex. U at 1.)

Parcell’s ticket was randomly assigned to Andria Bryan, a member of Anthem’s 

Human Resources department. (Doc. 16-4 at ¶ 1.) Parcell investigated the complaints 

of Bates’s call avoidance and communicated with Bryan throughout the investigation. 

(See Doc. 16-3 at 27:4-30:3.) First, Parcell confirmed with Team Lead Lazenby that Bates

was not having technological issues that would explain the transfer of calls back into 

the queue. (Doc. 16-1 at 112:14-20, 124:18-125:5; Exs. U, V.) Parcell also reviewed trace 

reports of both Bates and other Behavioral Health UMRs to confirm that Bates was 

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indeed transferring calls back to the queue. (See Doc. 16-1 at 124-33; Doc. 16-1 Exs. W, 

X.) By comparing Bates’s trace reports with those of other UMRs, the trace reports 

confirmed that the calls that Bates transferred back into the queue were ultimately 

handled by other UMRs, who then built cases from the calls. (See Doc. 16-1 at 131:8-23, 

132:11-15.) In two and a half weeks, she transferred 26 calls to the queue that her fellow 

UMRs then handled. (See Doc. 16-1 Exs. W, X.) Many of these transfers Bates did 

before or after breaks or close to the end of her shift. (See Doc. 16-1 Ex. W.) This 

suggested to Anthem that the transfers were done to extend her breaks or end her work 

early. Parcell communicated his findings from the trace reports to Bryan. (Doc. 16-3 at 

29:19-30:12; Doc. 16-1 Ex. W.) Based on the results of the investigation, which showed

Bates willfully returning calls to the queue to avoid handling them, Parcell

recommended terminating Bates’s employment, and Bryan supported Parcell’s

recommendation. (Doc. 16-3 at 45:22-46:1.)

Bates’s employment with Anthem was terminated on July 21, 2017. (Doc. 16-3 at 

46:1-7.) Anthem asserts that Bates was terminated for only due to her violation of 

Anthem’s call avoidance policy. (Doc. 16-3 at 42:3-14; Doc. 16-1 at 70:2-9.) During the 

termination phone call with Parcell and Bryan, Bates did not deny transferring calls to 

the queue. (Doc. 16-3 at 46:2-12; Doc. 16-1 at 118:8-11.)

Bates denies that she violated Anthem’s call avoidance policy. She claims that 

she was attempting to transfer calls to customer service, but inadvertently transferred 

the calls back into the queue because Anthem provided her an incorrect list of phone 

numbers. (Doc. 18 at 3, citing Doc. 16-1 at 130:4-13.)

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LEGAL STANDARD

Rule 56 of the Federal Rules of Civil Procedure provides that summary judgment 

“shall be rendered forthwith if the pleadings, depositions, answers to interrogatories, 

and admissions on file, together with the affidavits, if any, show that there is no 

genuine issue as to any material fact and that the moving party is entitled to a judgment 

as a matter of law.” Fed. R. Civ. P. 56(c). Alternatively, summary judgment is denied 

“[i]f there are any genuine factual issues that properly can be resolved only by a finder 

of fact because they may reasonably be resolved in favor of either party.” Hancock v. 

Dodson, 958 F.2d 1367, 1374 (6th Cir.1992) (quoting Anderson v. Liberty Lobby, Inc., 477 

U.S. 242, 250 (1986)).

The party seeking summary judgment has the initial burden of informing the 

court of the basis for its motion and identifying those portions of the pleadings, 

depositions, answers to interrogatories, and admissions on file together with the 

affidavits which it believes demonstrate the absence of a genuine issue of material fact. 

Celotex Corp. v. Catrett, 477 U.S. 317, 323 (1986). The burden then shifts to the 

nonmoving party who “must set forth specific facts showing that there is a genuine 

issue for trial.” Anderson, 477 U.S. at 250 (quoting Fed. R. Civ. P. 56(e)). Once the 

burden of production has shifted, the party opposing summary judgment cannot rest 

on its pleadings or merely reassert its previous allegations. It is not sufficient to 

“simply show that there is some metaphysical doubt as to the material facts.” 

Matsushita Elec. Indus. Co., Ltd. v. Zenith Radio Corp., 475 U.S. 574, 586 (1986). Rule 56 

“requires the nonmoving party to go beyond the [unverified] pleadings” and present 

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some type of evidentiary material in support of its position. Celotex Corp., 477 U.S. at 

324.

In determining whether a genuine issue of material fact exists, a court must 

assume as true the evidence of the nonmoving party and draw all reasonable inferences 

in the favor of that party. Anderson, 477 U.S. at 255. If the parties present conflicting 

evidence, a court may not decide which evidence to believe by determining which 

parties’ affirmations are more credible. 10A Wright & Miller, Federal Practice and 

Procedure, § 2726. Rather, credibility determinations must be left to the factfinder. Id. 

However, the mere existence of a scintilla of evidence in support of the nonmoving 

party is not sufficient to avoid summary judgment. Anderson, 477 U.S. at 252. “There 

must be evidence on which the jury could reasonably find for the plaintiff.” Id. The 

inquiry, then, is whether reasonable jurors could find by a preponderance of the 

evidence that the nonmoving party is entitled to a verdict. Id.

In ruling on a motion for summary judgment, “[a] district court is not ... 

obligated to wade through and search the entire record for some specific facts that 

might support the nonmoving party’s claim.” InterRoyal Corp. v. Sponseller, 889 F.2d 

108, 111 (6th Cir.1989), cert. denied, 494 U.S. 1091 (1990). Thus, the court is entitled to 

rely upon the Rule 56 evidence specifically called to its attention by the parties. The 

Rule 56 evidence includes the verified pleadings, depositions, answers to 

interrogatories and admissions on file, together with any affidavits submitted. Fed. R. 

Civ. P. 56(c).

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ANALYSIS

As mentioned, Bates brings four claims in this lawsuit: (1) disability 

discrimination in violation of the Americans with Disabilities Act (“ADA”) 42 U.S.C. §

12101, et seq., and Ohio Rev. Code § 4112.02; (2) wrongful termination in violation of 

public policy; (3) retaliation in violation of the FMLA, 29 U.S.C. § 2601, et seq.; and (4) 

intentional infliction of emotional distress. The Court addresses each of these claims in 

turn below.

A. Disability Discrimination

When considering claims for disability discrimination, Ohio law generally 

applies the same analysis that applies under the ADA. Jakubowski v. Christ Hospital, Inc., 

627 F.3d 195, 201 (6th Cir. 2010). Ohio courts therefore “look to regulations and cases 

interpreting the [ADA] for guidance in [their] interpretation of Ohio law.” City of 

Columbus Civil Service Commission v. McGlone, 82 Ohio St. 3d 569, 573, 697 N.E.2d 204 

(1998). Here, the parties acknowledge this fact by analyzing Bates’s disability 

discrimination claim exclusively under the ADA standard. Accordingly, the Court does 

the same.

Bates does not claim to have direct evidence of disability discrimination. Her

claims are therefore subject to the McDonnell Douglas burden-shifting framework. 

Under that framework, Bates first must establish a prima facie case of discrimination. 

The elements of a prima facie claim are that (1) she was “disabled” within the meaning 

of the ADA; (2) she was otherwise qualified to perform the essential functions of her 

job; (3) she suffered an adverse employment action; and (4) a non-disabled person 

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replaced her. Martin v. Barnesville Exempted Vill. Sch. Dist. Bd. of Educ., 209 F.3d 931, 934 

(6th Cir. 2000) (citation omitted); see also 14 Ohio Jur. 3d Civil Rights § 51, citing, inter 

alia, Witte v. Rippe & Kingston Systems, Inc., 358 F. Supp. 2d 658 (S.D. Ohio 2005); Brown 

v. BKW Drywall Supply, Inc., 305 F. Supp. 2d 814 (S.D. Ohio 2004).

Once a prima facie case has been established, the burden shifts to Anthem to 

“articulate a legitimate, nondiscriminatory reason for the adverse employment action.” 

Id. Finally, the burden shifts back to Bates to demonstrate that Anthem’s stated reason 

for her termination is a pretext for unlawful discrimination. Id. (citing McDonnell 

Douglas Corp. v. Green, 411 U.S. 792 (1973)).

1. Whether Bates Can Establish a Prima Facie Claim

Anthem argues that Bates cannot establish a prima facie claim of disability 

discrimination for two reasons. First, it contends that Bates cannot prove she was 

disabled or perceived to be disabled. Second, it contends that Bates has not shown that 

she was replaced by a non-disabled person.

As to its first argument, Anthem notes that Bates’s alleged disabilities were the 

result of scheduled, elective surgeries. The temporary conditions resulting from these 

surgeries, contends Anthem, are not disabilities under the ADA. (Doc. 16 at 10-11, 

citing Lee v. Spectranetrics Corp., No. 12-cv-633, 2013 U.S. Dist. LEXIS 139232 (D. Colo. 

Sept. 27, 2013) (granting summary judgment for defendant on ADA claim where 

plaintiff was able to return to work following shoulder surgery and perform the 

essential functions of his job without accommodation); Acosta v. Hilton Grand Vacations 

Co., C.A. No. 4:15-495, 2017 U.S. Dist. LEXIS 49494 (D.S.C. Jan. 23, 2017) (plaintiff who 

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underwent breast reduction surgery was not a qualified individual with a disability), 

R&R adopted by 2017 U.S. Dist. LEXIS 47359 (D.S.C. Mar. 30, 2017); Roberts v. Onslow Cty. 

Bd. of Educ., No. 7:13-cv-39, 2014 U.S. Dist. LEXIS 157859, at *16 (E.D.N.C. Aug. 28, 

2014) (finding no disability when procedure was not medically necessary and no 

substantial limitations post-surgery).)

The term “disability” is defined as:

(A) a physical or mental impairment that substantially limits one or 

more major life activities;

(B) a record of such impairment; or

(C) being regarded as having such an impairment [...].

42 U.S.C. § 12102(1); see also Ohio Rev. Code § 4112.01(A)(13) (defining disability as 

“physical or mental impairment that substantially limits one or more major life

activities, including the functions of caring for one's self, performing manual tasks, 

walking, seeing, hearing, speaking, breathing, learning, and working; a record of a 

physical or mental impairment; or being regarded as having a physical or mental 

impairment”).

In her response, Bates asserts that she suffered from depression and ongoing 

problems with her back, both of which constituted disabilities. (Doc. 18 at 5.)1 (She 

does not claim that any conditions arising from her tummy tuck surgery constituted a 

disability.) Bates’s depression was a disability, she alleges, because it substantially 

1 The Court notes that Bates cites to her own deposition testimony in support of these assertions 

but failed to attach the corresponding portions of her deposition transcript to her 

memorandum. As a result, there is no admissible evidence in the record supporting the 

contention that she was disabled due to her depression and back pain. In the interest of justice, 

however, the Court has considered her arguments despite this failure.

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limited her sleep. The bulging disc in her back caused her to have leg pain for close to a 

year before she had surgery in May 2017. Bates contends that a reasonable juror could 

infer that this pain significantly limited her ability to walk, sit, concentrate and/or 

work. 

Anthem responds that Bates never claimed that her depression constituted a 

disability at deposition. Rather, she only referenced depression in response to a 

question about emotional distress damages. (Doc. 16-2 at 164:4-11.) Moreover, Anthem 

argues that there is no evidence that Parcell, her supervisor, knew or perceived that 

Bates had depression. Anthem similarly contends that there is no evidence that Parcell 

knew that Bates’s back impaired her ability to engage in any major life activity. 

Anthem is correct that “an employee cannot be considered to have been fired ‘on 

the basis of disability’ unless the individual decision-maker who fired the individual 

had knowledge of that disability.” Nilles v. Givaudan Flavors Corp., 521 F. App’x 364, 368 

(6th Cir. 2013), citing, inter alia, Burns v. City of Columbus, Dep't of Pub. Safety, Div. of 

Police, 91 F.3d 836, 844 (6th Cir.1996) (holding that plaintiff could not establish a prima 

facie case of disability discrimination because he had failed to show that the members of 

a review board that made the ultimate decision to terminate him knew of his disability); 

Landefeld v. Marion Gen. Hosp., Inc., 994 F.2d 1178, 1181–82 (6th Cir.1993) (holding that 

because “it was the Board of Directors, and not the president, who suspended plaintiff,” 

plaintiff could not state a claim of disability discrimination where “[t]here is no 

showing that the Board had any knowledge of plaintiff's mental illness”). However, 

this caselaw stands for the proposition that a plaintiff cannot show causation absent 

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such knowledge. It does not address whether or not the plaintiff actually suffered from 

a disability as defined in the ADA.

Regardless, even accepting Bates’s contention that a reasonable juror could find 

that she suffered from a disability, such a juror could not find that Parcell had any 

knowledge of her alleged disabilities. Bates argues that Parcell knew that she had taken 

FMLA leave twice in the year before her termination and had also requested a reduced 

schedule to accommodate her recovery. Therefore, she reasons, Parcell knew that Bates 

had an ongoing condition that limited her ability to work.

Knowledge that an employee requires leave and a temporary adjustment of her 

schedule is not the same as knowing that the employee is disabled. Nor does it support 

a reasonable inference that Bates’s supervisor knew she was disabled. Parcell did not 

talk to Bates about the reasons she was taking FMLA leave, was not informed by 

anyone else at Anthem about the basis for her leave, never saw her leave paperwork, 

and was not involved in reviewing the FMLA request or certification. (Doc. 16-1 at 

24:22-25, 49:15-17, 137-46.) There is no evidence creating a genuine issue regarding

Parcell’s testimony that, at the time of Bates’s termination, he did not perceive her as 

having any limitations. (Id. at 137-146.) As Bates fails to cite any evidence showing that 

the decisionmaker responsible for her termination knew that she was disabled, her

claims for disability discrimination must be dismissed.

Bates also fails to show that she was replaced by a non-disabled person or that 

her position remained open while Anthem sought other applicants. See Walsh v. United 

Parcel Serv., 201 F.3d 718, 725 (6th Cir. 2000) (setting standard for a discriminatory

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termination claim). The Behavioral Health Services department was restructured in 

October 2017, and no one was hired to replace Plaintiff. (Doc. 16-1 at 22.) There is also

no evidence that Bates’s position remained open while Anthem sought other applicants. 

See Mattingly v. Henderson Cty. Healthcare Corp.-Two, No. 4:16-CV-00021-JHM, 2018 U.S. 

Dist. LEXIS 3416, at *10 (W.D. Ky. Jan. 8, 2018) (holding plaintiff failed to establish a 

prima facie case when defendant neither replaced plaintiff nor held her position open 

while her replacement was sought); Fleming v. Honda of Am. Mfg., 2017 U.S. Dist. LEXIS 

161578, 2017 WL 4296314, at *3 (S.D. Ohio Sept. 28, 2017)(“It is settled law in the Sixth 

Circuit that ‘[s]preading the former duties of a terminated employee among the 

remaining employees does not constitute replacement.’”). For this reason too, Bates 

cannot establish a prima facie case and her disability discrimination claims must be 

dismissed.

2. Whether Bates Can Show Pretext

Bates’s disability discrimination claims also must be dismissed because she 

cannot show pretext. Bates argues that Anthem’s proffered nondiscriminatory reason 

for terminating her employment—that she was engaging in call avoidance—had no 

basis in fact and was insufficient to motivate the employer’s action. The assertion that 

Bates was not in fact engaging in call avoidance is unsupported by the record. She 

claims that she was trying to transfer calls to customer service because she could not 

resolve them herself. Due to an incorrect phone list (provided by Anthem), she 

inadvertently transferred the calls back into the queue. This explanation, however, only 

explains a portion of the 26 calls that were transferred to other UMRs. In addition, there 

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is no evidence disputing the fact that the other UMRs were able to handle the 

transferred calls and write up a case. As a result, Bates’s claim that the calls required 

customer service, not a UMR, is contradicted by undisputed facts in the record.

Bates also has not shown a genuine issue regarding whether call avoidance was 

sufficient to warrant her termination. The Sixth Circuit and this Court have found that 

violation of company policy is a legitimate, nondiscriminatory reason for termination. 

See, e.g., Sybrandt v. Home Depot, U.S.A., Inc., 560 F.3d 553, 558 (6th Cir. 2009) (affirming 

summary judgment for employer where articulated reason for termination was 

employee’s violation of code of conduct); Green v. Schaeffer’s Inv. Research, Inc., No. 1:09-

CV-360-HJW, 2012 WL 667951, at *11 (S.D. Ohio Feb. 29, 2012) (granting summary

judgment to employer where articulated reason for termination was violation of e-mail 

and confidentiality policies). The inability to create a genuine issue as to pretext also 

warrants dismissal of Bates’s age discrimination claims.

3. Allegations that Anthem Failed to Accommodate Bates

Bates also suggests in her memorandum that Anthem failed to accommodate her 

disabilities. This claim is raised in the Complaint (see Doc. 1 at ¶ 46, 57) but there are no 

facts asserted on summary judgment to support it. At deposition, Bates testified that 

Anthem granted both of her requests for working half days when she returned from 

FMLA leave. Her claim for failure to accommodate therefore appears to be premised on 

her allegation that Parcell was hostile toward her requests to work half days. Parcell 

disputed this allegation at his deposition, testifying that he was not hostile but simply 

did not have the authority to grant the requests. Human Resources had to make that 

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decision. Regardless of this factual dispute, Bates does not cite any authority for the 

proposition that she can bring a claim against an employer that granted her requests for

accommodation. Accordingly, this claim must also be dismissed.

B. FMLA Retaliation

Bates’s FMLA retaliation claim is also subject to the McDonnell Douglas burdenshifting framework. Thus, to establish a prima facie case, she must show: (1) she 

availed herself of a protected right under the FMLA; (2) she suffered an adverse 

employment action; and (3) there was a causal connection between the exercise of her

rights under the FMLA and the adverse employment action. Marshall v. Rawlings Co., 

LLC, 854 F.3d 368, 381 (6th Cir. 2017). If Bates makes this showing, the burden shifts to 

Anthem to articulate a legitimate, nonretaliatory reason for the adverse employment 

action. Id. at 382. Bates then must show that Anthem’s stated reason is pretextual. See 

id.

Putting aside whether Bates can establish a prima facie case, she argues that 

Anthem’s stated reason for her termination is pretextual for the same reasons discussed 

with regard to her age discrimination claims. The Court has already determined that 

Bates failed to create a genuine issue of material fact based on those arguments. 

Consequently, her FMLA retaliation claim also must be dismissed.

C. Wrongful Termination and Intentional Infliction of Emotional Distress

In its opening memorandum, Anthem argued that Bates’s wrongful termination 

claim and claim for intentional infliction of emotional distress also fail as a matter of 

law. As to the former, Anthem noted that the Supreme Court of Ohio has held that 

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there is “no need to recognize a common law action for wrongful discharge if there 

already exists a statutory remedy that adequately protects society’s interests.” (Doc. 16 

at 16, quoting Slane v. MetaMateria Partners, LLC, 892 N.E.2d 498, 504 (Ohio Ct. App. 

2008).) Here, Anthem contends that the federal and state statutes prohibiting disability 

discrimination adequately protect societal interests, thereby rendering the wrongful 

termination claim superfluous. Bates does not address this argument in her opposition 

and appears to have abandoned the claim. It is therefore dismissed.

Anthem argues that the intentional infliction of emotional distress claim fails 

because Bates failed to produce any evidence of the type of “extreme and outrageous” 

conduct required to establish a claim. The elements that Bates would have to prove are: 

(1) Anthem intended to cause emotional distress, or knew or should have known that 

actions taken would result in serious emotional distress; (2) Anthem’s conduct was

extreme and outrageous; (3) Anthem’s actions proximately caused Bates’s psychic

injury; and (4) the mental anguish Bates suffered was serious. Hanly v. Riverside 

Methodist Hosp., 603 N.E.2d 1126, 1132 (Ohio Ct. App. 1991). Again, Bates does not 

address this claim in her opposition. Moreover, the Court agrees that she has not come 

forward with evidence of conduct that could meet the requisite standard. See, e.g., 

Wissler v. Ohio Dep’t of Job & Family Servs., 2009-Ohio-2826, at ¶ 38 (“The act of 

terminating employment falls short of the extreme or outrageous conduct necessary to 

support a claim for intentional infliction of emotional distress.”). For both these 

reasons, the claim is dismissed.

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CONCLUSION

For the reasons above, the Court GRANTS Anthem’s Motion for Summary 

Judgment (Doc. 16). This case shall be TERMINATED on the Court’s docket.

IT IS SO ORDERED.

UNITED STATES DISTRICT COURT

 SOUTHERN DISTRICT OF OHIO

 By: 

JUDGE MATTHEW W. McFARLAND

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