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[Federal Register Volume 78, Number 124 (Thursday, June 27, 2013)]
[Notices]
[Pages 38694-38695]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-15318]

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID DoD-2013-OS-0089]

Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

DATES: Consideration will be given to all comments received by July 29, 
2013.
    Title, Associated Form and OMB Number: Customer Satisfaction 
Surveys--Generic Clearance; OMB Control Number 0704-0403.
    Type of Request: Extension.
    Surveys Other Than Adhoc Surveys:
    Number of Respondents: 5,500.
    Responses Per Respondent: 1.
    Annual Responses: 5,500.
    Adhoc Surveys:
    Number of Respondents: 200.
    Responses Per Respondent: 3.
    Annual Responses: 600.
    Total:
    Number of Respondents: 5,700.
    Annual Responses: 6,100.
    Average Burden Per Response: 6.25 minutes (average).
    Annual Burden Hours: 636 hours.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal

[[Page 38695]]

Government Agencies, U.S. Government contractors, and universities 
involved in federally funded research. The information obtained by 
these surveys will be used to assist agency senior management in 
determining agency business policies and processes that should be 
selected for examination, modification, and reengineering from the 
customer's perspective. These surveys will also provide statistical and 
demographic basis for the design of follow-on surveys. Future surveys 
will be used to assist monitoring of changes in the level of customer 
satisfaction over time.
    Affected Public: Business or other for-profit; Not for Profit 
Institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Jasmeet Seehra at the Office of 
Management and Budget, Desk Officer for DoD, Room 10236, New Executive 
Office Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DoD Clearance Officer: Ms. Patricia Toppings.
    Written requests for copies of the information collection proposal 
should be sent to Ms. Toppings at WHS/ESD Information Management 
Division, 4800 Mark Center Drive, East Tower, Suite 02G09, Alexandria, 
VA 22350-3100.

    Dated: June 21, 2013.
Aaron Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2013-15318 Filed 6-26-13; 8:45 am]
BILLING CODE 5001-06-P
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