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###### Department of Health and Human Services

###### Indian Health Service

# AGENCY:

Indian Health Service, HHS.

# ACTION:

Notice and request for comments. Request for extension of approval.

# SUMMARY:

                        In compliance with the Paperwork Reduction Act of 1995, the Indian Health Service (IHS) invites the general public to take this opportunity to comment on the information collection Office of Management and Budget (OMB) Control Number 0917-0036, “Generic Clearance for the                               ( print page 1765)                            Collection of Qualitative Feedback on Agency Service Delivery.” This notice announces our intent to submit this previously approved information collection, which expires January 31, 2022, to OMB for approval of an extension and solicit comments on specific aspects for the proposed information collection.                    

# DATES:

Consideration will be given to all comments received by February 11, 2022.

*Direct Your Comments To OMB:*                         Send your comments and suggestions regarding the proposed information collection contained in this notice, especially regarding the estimated public burden and associated response time to: Office of Management and Budget, Office of Regulatory Affairs, New Executive Office Building, Room 10235, Washington, DC 20503, Attention: Desk Officer for IHS.                    

# FOR FURTHER INFORMATION CONTACT:

                        To request additional information, please contact Evonne Bennett, Information Collection Clearance Officer at:                         *Evonne.Bennett@ihs.gov*                         or 301-443-4750.                    

# SUPPLEMENTARY INFORMATION:

                    The IHS is submitting the proposed information collection to OMB for review, as required by the Paperwork Reduction Act of 1995, as amended, and its implementing regulations. This notice is soliciting comments from members of the public and affected agencies as required by 44 U.S.C. 3507 and 5 CFR 1320.10 concerning the proposed collection of information to: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond; including through the use of appropriate automated collection techniques of other forms of information technology,                     *e.g.,*                     permitting electronic submission of responses.                

*Title:*                     Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys.                

*Type of Information Collection Request:*                     Three year extension approval of this information collection.                

*OMB Control Number:*                     0917-0036.                

*Abstract:*                     The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions, but is not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.                

The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the agency's services will be unavailable.

The agency will only submit a collection for approval under this generic clearance if it meets the following conditions:
    - Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency;
    - Information gathered will not be used for the purpose of substantially informing influential policy decisions;
    - Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study;
    - The collections are voluntary;
    - The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government;
    - The collections are non-controversial and do not raise issues of concern to other Federal agencies;
    - Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; and
    - With the exception of information needed to provide remuneration for participants of focus groups and cognitive laboratory studies, personally identifiable information (PII) is collected only to the extent necessary and is not retained.

Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.

As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.

*Current Actions:*                     Extension of approval for a collection of information.                

*Type of Review:*                     Extension.                

*Affected Public:*                     Individuals and households, businesses and organizations, and Tribal governments.                

*Estimated Number of Respondents:*                     105,000.                

Below are projected annual average estimates for the next three years:

*Average Expected Annual Number of Activities:*                     100.                

*Average number of Respondents per Activity:*                     1,050.                

*Annual responses:*                     105,000.                

*Frequency of Response:*                     Once per request.                

*Average minutes per response:*                     10.                

*Burden hours:*                     17,500.                

There are no direct costs to respondents to report.

                    An agency may not conduct or sponsor, and a person is not required to                           ( print page 1766)                        respond to, a collection of information unless it displays a currently valid OMB control number.                

*Comment Due Date:*                     Your comments regarding this information collection are best assured of having full effect if received within 30 days of the date of this publication.                

Elizabeth A. Fowler,

Acting Deputy Director, Indian Health Service.

[FR Doc. 2022-00364 Filed 1-11-22; 8:45 am]

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