## Star Flyer Inc. Family Assistance Plan

1. Overview
1.1. Star Flyer Inc. (“Star Flyer”) hereby submits this Family Assistance Plan for addressing the needs of its passengers and their families involved in an aircraft accident that results in a major loss of life occurring in the United States of America.
1.2. Star Flyer is committed to cooperate wi th government agencies and independent organizations to assure aircraft accident victims and their family members are treated with dignity and respect.
1.3. Star Flyer is committed to de voting sufficient resources to carry out this plan, and will mobilize its employees and utilize its best efforts in providing affected families with required assistance. Star Flyer’s overall response will be coordinated by its Emergency Command Post.



### 2. Pre-Response Planning
2.1. Star Flyer will publish this Family Assistance Plan and insert this plan into all appropriate Star Flyer manuals.
2.2. The treatment of families of non-revenue passengers (and any other victim of the accident) will be the same as th e treatment of the families of revenue

passengers. 2.3. Training will be based upon employee’s responsibilities and Star Flyer will provide logistical support to Star Flyer’s emergency response team.



### 3. Notification of Families
3.1. In the event of an aircraft accident, Star Flyer will set up an Emergency Command Post in Kitakyushu to act as its central information coordination point with the public and the govern ment entities. The Emergency Command Post will work closely with the Ja pan Civil Aviation Bureau (JCAB).
3.2. Notification to families of passengers involved in the aircraft accident will be provided as soon as practicable after Star Flyer has established a reasonable belief as to the identity of a passenger, whether or not the names of all passengers have been verified . Such notification will be provided in person to the extent practicable using the services of the organization designated for the accident under 49 USC section 1136(a) (2) (e.g., the American Red Cross) or other suitably trained individuals. Star Flyer will not provide any public noticeof the names of such passengers until th e families of the pass engers have been notified.
3.3. Star Flyer will also provide, immediately upon request, a passenger list, and updated lists as more information becomes available to the NTSB Family Support Services Director designated un der Section 1136(a)(1), as well as the independent organization designated by the NTSB under Section 1136(a)(2).



### 4. Family Access to the Accident Site
4.1. The NTSB has accident site jurisdiction
4.2. Within the limits established by the aut horities, Star Flye r will respond to family requests for access to the accident scene.



### 5. Human Remains and Personal Effects
5.1. Star Flyer will consult with each family and honor the family’s wishes with respect to the disposition each passenger’s remains and personal effects under Star Flyer’s control, while complying with the decisions made by the responsible authority, and advise the family as to any plan for disposition.
5.2. Personal effects that come into the contro l of Star Flyer will be handled in the following manner after release from NTSB
5.2.1. Star Flyer will consult with each family about the disposition of personal effects that are in Star Flyer’s control.
5.2.2. Star Flyer will return to the fam ily, if requested, any passenger’s possession that is under the control of Star Flyer.
5.2.3. Star Flyer will retain for 18 months any unclaimed property of a passenger that is under Star Flyer’s control.
5.2.4. Star Flyer will only be able to re turn personal effects that come into Star Flyer’s control once permission of the NTSB has been obtained as the items may have some bearing on the accident investigation.



### 6. Monuments
6.1. Star Flyer will consult with the family of each passenger abou t construction by Star Flyer of any monument to the passengers built in the United States, including the content of any inscription on the monument.
6.2. All comments received from the families will be taken into consideration by Star Flyer prior to the construction of the monument. Should it be impossible to obtaina unanimous agreement from the families as to the form of inscription on the monument, Star Flyer will be guided by the wishes of the majority of the families.



### 7. Liability for Man-Made Structures
7.1. In accordance with 49 U.S. C. Section 41313(c)(17), in the event of an accident resulting in significant damage to man-made structures or non-government-owned property on the ground, Star Flyer shall promptly provide written notification directly to the owner of the structure or other property about liability for any proper ty damage and the means for obtaining compensation. Such notice shall advise the owner:(a) to contact the property insurer as the authoritative source for coverage and compensation information;(b) to not rely on unofficial information offered by Star Flyer’s representatives about compensation by Star Flyer for accident-site property damage; and (c) to obtain detailed evid ence of property damage as soon as possible following the accident, consistent with restrictions to the accident site.



### 8. Simultaneous Electronic Transmission of NTSB Hearings
8.1. In accordance with 49 U.S.C. Section 41313(c)(18), in the event of an accident in which the NTSB conducts a public hear ing or comparable proceeding at a location more than eighty (80) miles fr om the accident site , Star Flyer shall ensure the proceeding is made available simultaneously by electronic means at a location open to the public at the origin city and destination city of the Star Flyer flight, if that city is located in the United States.



### 9. Relationship with Designated Independent Organization
9.1. Star Flyer will work with the indepe ndent nonprofit organization that is designated under 49 U.S.C. Section 1136(a) (2) to provide mental health and counseling services to families.
9.1.1. Mental health services can be coordinated on a local basis through the nonprofit organizati on or these services can be brought in from another city where the airline may have a Mental Health Professional on retainer.
9.1.2. Should long-term counseling be required, Star Flyer will coordinate with the nonprofit organization appointed by the NTSB, the family and the company providing the service.9.1.3. Star Flyer will develop a procedure to pay reasonable compensation to the NTSB desi gnated independent non-profit organization as required by 49 U.S.C. Section 41313(c)(11) where the nature and scope of its work and the kind of costs to be incurred have been discussed and agreed in advance.



### 10. Assistance to Families
10.1. In accordance with 49 U.S.C. Section 41313(c)(10), Star Flyer will work on an ongoing basis with the organization de signated by the NTSB under section 1136(a) (2) to provide an appropriate level of services and assistance to the families of passengers, to the extent perm itted by applicable law. Star Flyer will provide reasonable compensation to th e designated organization as to the services and assistance provided.



### 11. Travel and Care Expenses
11.1. Star Flyer will assist the family of any pa ssenger in traveling to the location of the accident and provide for the family’s physical care and accommodation expense while at the accident location. St ar Flyer will work wi th the responsible authority for site security to arrange family visits.



### 12. Accidents Not Covered by this plan
12.1. Star Flyer will consult with the NTSB and the Department of State if it voluntarily provides assistance to U.S. citi zens in the United States with respect to accidents outside the United States not covered by this plan involving loss of life.



### 13. Toll-free Telephone Number
13.1. In the event an aircraft accident occurs in the United States that involves an aircraft under Star Flyer’s control, Star Flyer will establish a toll-free telephone number dedicated to receiving accident-r elated calls. The toll-free telephone number will be promptly published throug h the media. This number will connect callers from United States to Star Flyer accident call center (which will be set up and manned as part of an “Emergency Command Post”task force within its head office).