Star Flyer Inc. Family Assistance Plan 

1. Overview 

1.1.Star Flyer Inc. (“Star Flyer”) hereby submits this Family Assistance Plan for 

addressing the needs of its passengers and their families involved in an aircraft 

accident that results in a major loss of life occurring in the United States of 

America. 

1.2.Star Flyer is committed to cooperate with government agencies and independent 

organizations to assure aircraft accident victims and their family members are 

treated with dignity and respect. 

1.3.Star Flyer is committed to devoting sufficient resources to carry out this plan, 

and will mobilize its employees and utilize its best efforts in providing affected 

families with required assistance. Star Flyer’s overall response will be 

coordinated by its Emergency Command Post. 

2. Pre-Response Planning 

2.1.Star Flyer will publish this Family Assistance Plan and insert this plan into all 

appropriate Star Flyer manuals. 

2.2.The treatment of families of non-revenue passengers (and any other victim of 

the accident) will be the same as the treatment of the families of revenue 

passengers. 

2.3.Training will be based upon employee’s responsibilities and Star Flyer will 

provide logistical support to Star Flyer’s emergency response team. 

3. Notification of Families 

3.1.In the event of an aircraft accident, Star Flyer will set up an Emergency 

Command Post in Kitakyushu to act as its central information coordination 

point with the public and the government entities. The Emergency Command 

Post will work closely with the Japan Civil Aviation Bureau (JCAB). 

3.2.Notification to families of passengers involved in the aircraft accident will be 

provided as soon as practicable after Star Flyer has established a reasonable 

belief as to the identity of a passenger, whether or not the names of all 

passengers have been verified. Such notification will be provided in person to the 

extent practicable using the services of the organization designated for the 

accident under 49 USC section 1136(a) (2) (e.g., the American Red Cross) or 

other suitably trained individuals. Star Flyer will not provide any public notice 
of the names of such passengers until the families of the passengers have been 

notified. 

3.3.Star Flyer will also provide, immediately upon request, a passenger list, and 

updated lists as more information becomes available to the NTSB Family 

Support Services Director designated under Section 1136(a)(1), as well as the 

independent organization designated by the NTSB under Section 1136(a)(2). 

4. Family Access to the Accident Site 

4.1.The NTSB has accident site jurisdiction 

4.2.Within the limits established by the authorities, Star Flyer will respond to 

family requests for access to the accident scene. 

5. Human Remains and Personal Effects 

5.1.Star Flyer will consult with each family and honor the family’s wishes with 

respect to the disposition each passenger’s remains and personal effects under 

Star Flyer’s control, while complying with the decisions made by the responsible 

authority, and advise the family as to any plan for disposition. 

5.2.Personal effects that come into the control of Star Flyer will be handled in the 

following manner after release from NTSB 

5.2.1. Star Flyer will consult with each family about the disposition of 

personal effects that are in Star Flyer’s control. 

5.2.2. Star Flyer will return to the family, if requested, any passenger’s 

possession that is under the control of Star Flyer. 

5.2.3. Star Flyer will retain for 18 months any unclaimed property of a 

passenger that is under Star Flyer’s control. 

5.2.4. Star Flyer will only be able to return personal effects that come 

into Star Flyer’s control once permission of the NTSB has been 

obtained as the items may have some bearing on the accident 

investigation. 

6. Monuments 

6.1.Star Flyer will consult with the family of each passenger about construction by 

Star Flyer of any monument to the passengers built in the United States, 

including the content of any inscription on the monument. 

6.2.All comments received from the families will be taken into consideration by Star 

Flyer prior to the construction of the monument. Should it be impossible to obtain 
a unanimous agreement from the families as to the form of inscription on the 

monument, Star Flyer will be guided by the wishes of the majority of the 

families. 

7. Liability for Man-Made Structures 

7.1.In accordance with 49 U.S.C. Section 41313(c)(17), in the event of an accident 

resulting in significant damage to man-made structures or 

non-government-owned property on the ground, Star Flyer shall promptly 

provide written notification directly to the owner of the structure or other 

property about liability for any property damage and the means for obtaining 

compensation. Such notice shall advise the owner:(a) to contact the property 

insurer as the authoritative source for coverage and compensation 

information;(b) to not rely on unofficial information offered by Star Flyer’s 

representatives about compensation by Star Flyer for accident-site property 

damage; and (c) to obtain detailed evidence of property damage as soon as 

possible following the accident, consistent with restrictions to the accident site. 

8. Simultaneous Electronic Transmission of NTSB Hearings 

8.1.In accordance with 49 U.S.C. Section 41313(c)(18), in the event of an accident in 

which the NTSB conducts a public hearing or comparable proceeding at a 

location more than eighty (80) miles from the accident site, Star Flyer shall 

ensure the proceeding is made available simultaneously by electronic means at a 

location open to the public at the origin city and destination city of the Star Flyer 

flight, if that city is located in the United States. 

9. Relationship with Designated Independent Organization 

9.1.Star Flyer will work with the independent nonprofit organization that is 

designated under 49 U.S.C. Section 1136(a) (2) to provide mental health and 

counseling services to families. 

9.1.1. Mental health services can be coordinated on a local basis 

through the nonprofit organization or these services can be 

brought in from another city where the airline may have a 

Mental Health Professional on retainer. 

9.1.2. Should long-term counseling be required, Star Flyer will 

coordinate with the nonprofit organization appointed by the 

NTSB, the family and the company providing the service. 
9.1.3. Star Flyer will develop a procedure to pay reasonable 

compensation to the NTSB designated independent non-profit 

organization as required by 49 U.S.C. Section 41313(c)(11) where 

the nature and scope of its work and the kind of costs to be 

incurred have been discussed and agreed in advance. 

10. Assistance to Families 

10.1. In accordance with 49 U.S.C. Section 41313(c)(10), Star Flyer will work on an 

ongoing basis with the organization designated by the NTSB under section 

1136(a) (2) to provide an appropriate level of services and assistance to the 

families of passengers, to the extent permitted by applicable law. Star Flyer will 

provide reasonable compensation to the designated organization as to the 

services and assistance provided. 

11. Travel and Care Expenses 

11.1. Star Flyer will assist the family of any passenger in traveling to the location of 

the accident and provide for the family’s physical care and accommodation 

expense while at the accident location. Star Flyer will work with the responsible 

authority for site security to arrange family visits. 

12. Accidents Not Covered by this plan 

12.1. Star Flyer will consult with the NTSB and the Department of State if it 

voluntarily provides assistance to U.S. citizens in the United States with respect 

to accidents outside the United States not covered by this plan involving loss of 

life. 

13. Toll-free Telephone Number 

13.1. In the event an aircraft accident occurs in the United States that involves an 

aircraft under Star Flyer’s control, Star Flyer will establish a toll-free telephone 

number dedicated to receiving accident-related calls. The toll-free telephone 

number will be promptly published through the media. This number will connect 

callers from United States to Star Flyer accident call center (which will be set up 

and manned as part of an “Emergency Command Post”task force within its head 

office).