USER GUIDE
P2

Freefly represents the intersection of art and technology. Our team consists of industry leading 

specialists all focused on one task—inventing solutions to allow unrestricted camera movement. 

Freefly initially created the CineStar line of multi-rotor camera platforms, which allowed smooth, 

stable and dynamic low-altitude aerial imagery. After years of research and development in 

camera stability, Freefly has created the MōVI stabilized camera gimbal. Our goal with the MōVI 

is to empower a new era of stabilized cinematography on a variety of platforms, from handheld 

to helicopters and everything in between.
P3

IN•ER•TIA

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The Freefly MōVI is a digital 3 axis stabilization system that relies on both active 

motor driven components and passive inertial stabilization. Passive stabilization 

relies on the principles of inertia (tendency of an object to resist change in its 

motion) and requires that the camera is well-balanced in the Pan, Tilt, and Roll Axes. 

Active stabilization refers to the techniques of using sensors to measure the 

camera’s Pan, Tilt, and Roll movements and counteract those movements 

using motors attached to the 3 axes. These 2 types of stabilization 

work in concert to achieve the smooth and stable shots for 

which the MōVI is well known. 

This manual will teach you how to setup, 

balance, and tune your MōVI M10. For 

new users, the process of balancing 

and tuning a MōVI might seem 

overwhelming at first, so allow 

some time to master the 

procedures described in 

this manual.
P4

1. Pan Motor

2. Pan Axis

3. Roll Motor

4. Roll Axis

5. Tilt Motor

6. Tilt Axis

7. Tilt Front to Back Adjustment

8. Roll Adjustment Point 

9. Tilt Vertical Adjustment

10. Pan Adjustment

MōVI 

 COMPONENTS:

10 1

2

5

6

4

7

8

9

3
P5

CONTENTS

01 GETTING STARTED

Batteries and Battery Charger:

Charging the Battery

Installing the Battery

Mounting the Camera

02 BALANCING THE MŌVI

Step 1: Tilt Front to Back Balance

Step 2: Tilt Vertical Balance

Step 3: Roll Balance

Step 4: Pan Balance

03 CONVERTING M10 TO MR

Attaching Landing Gear Legs & Octo Suspension Plate

04 APP/TUNING

Bluetooth Pairing/Freefly Configurator Connection

Initial Tuning

Majestic Tuning

Pan Majestic Tuning

Tilt Majestic Tuning

GUI Parameter Definitions

05 REMOTE CONTROL

Remote Control Features

Mode Switch (Dual Operator, Majestic, Kill)

06 TROUBLESHOOTING

Symptoms, Possible Causes and Solutions
P6

NOTICE

All instructions, warranties and other documents are subject to change at 

the sole discretion of Freefly Systems Inc. (“Freefly”). For up-to-date product 

literature, visit 

www.freeflysystems.com.

DISCLAIMER

This is a sophisticated cinema product. It must be operated with caution and 

common sense and requires some basic mechanical ability. Failure to operate 

this product in a safe and responsible manner could result in injury or damage 

to the product or other property. This User Guide contains instructions for 

safety and operation. It is essential to read the entire User Guide and follow 

all instructions and warnings in the manual, prior to setup or use, in order to 

operate the MōVI correctly and avoid damage or injury.

Freefly has made every effort to provide clear and accurate information in this 

User Guide, which is provided solely for the user’s knowledge. While thought to 

be accurate, the information in this document is provided strictly “as is” and 

Freefly will not be held responsible for issues arising from typographical errors 

or user’s interpretation of the language used in this User Guide that is different 

from that intended by Freefly.

Freefly reserves the right to revise this User Guide and make changes from time 

to time without obligation to notify any person of such revisions or changes. 

In no event shall Freefly, its employees or authorized agents be liable for any 

damages or losses, direct or indirect, arising from the use of any technical or 

operational information contained in this document.

BOX CONTENTS

Qty 1 - MōVI M10 Handheld Stabilizer

Qty 1 - MōVI Top Handle

Qty 1 - Stand

Qty 2 - Freefly 14.8V 2.6Ah MōVI Batteries

Qty 1 - Freefly LiPo Charger with AC cord and Charge Lead Adapter

Qty 1 - M2.5 Hex Driver

Qty 1 - M3 Hex Driver

OPTIONAL ACCESSORIES

QTY 1 - DX7S TRANSMITTER*

*Included with DX7s Transmitter:

Qty 1 - 2000MAh NiMh Transmitter Battery Pack

Qty 1 - SD Card

Qty 1 - 12V DC Power Supply

Qty 1 - DX7s Neck Strap

Qty 1 - DX7s User Manual
01-P7

GETTING STARTED

01
01-P8

BATTERIES AND BATTERY CHARGER

WARNING: You must read these safety instructions and warnings carefully 

before charging or using your batteries. Failure to exercise caution while 

using Lithium Polymer (LiPo) batteries and comply with the following 

warnings could result in battery malfunction, electrical issues, excessive 

heat, fire, or injury and property damage.

GENERAL GUIDELINES AND WARNINGS

You must read these safety instructions and warnings carefully before 

charging or using your battery.

• Stop using or charging the battery immediately if the battery becomes or 

appears damaged, starts to balloon or swell, leaks, becomes deformed or 

gives off an odor, exceeds a temperature of 160oF (71oC), or if anything else 

abnormal occurs. Disconnect the battery and observe in a safe area outside 

of any building or vehicle for at least 45 minutes, as a damaged battery can 

experience a delayed chemical reaction that could possibly result in fire.

• Never disassemble, modify, puncture, shock, drop, crash and/or short circuit 

the battery. Leakage, smoke emission, ignition, explosion or fire can occur, 

which may result in personal injury or property damage.

• DO NOT leave the battery and charger unattended during use.

• Never drop charger or batteries.

• Never attempt to charge “dead” or damaged batteries.

• Never charge a battery if the cable has been pinched or shortened.

• Never allow minors to charge or use battery packs without adult supervision.

• Never allow batteries to come in contact with moisture at any time.

• Never charge or store batteries in extremely hot or cold places (recommended 

between 50o-80oF/10o-26oC), leave in a hot environment (inside an automobile 

in hot weather), or leave in direct sunlight.

• Never place or carry batteries in your pockets or clothing.

• Always use Freefly-approved LiPo batteries.

• Always inspect the battery before charging.

• Always connect the positive red lead (+) and negative black lead (-) terminals 

of the battery to the charger terminals correctly.

• Always disconnect the battery after charging, and let the charger cool 

between charges.

• If a battery will not be used for more than one week, it is recommended that 

the battery is stored with a voltage of approximately 3.8V per cell. Do not

store the battery fully charged. Store the battery at room temperature in a 

cool or shaded area (ideally between 50o-80oF/10o-26oC).

• Batteries should be stored in a vented, fire-resistant container. No more than 

two batteries should be placed in a container to avoid chain reactions. Storage 

temperatures should not fall below 32oF/0oC or above 130oF/54oC. Damaged 

batteries are extremely sensitive to temperature fluctuation and care should 

be taken in their immediate disposal. High temperatures may cause fire, even 

with undamaged batteries.

NOTICE: All instructions and warnings must be followed exactly. Mishandling 

of LiPo batteries can result in fire. By handling, charging or using the 

included LiPo batteries, you assume all risks associated with LiPo batteries. 

If you are not prepared to accept complete liability for the purchase and/

or use of the batteries, you are advised to return them in new and unused 

condition to the place of purchase immediately.

IMPORTANT NOTE: If you are using the battery to power or charge an 

accessory used with the MōVI, it is your responsibility to constantly monitor 

the battery’s voltage through the use of a voltage checker. If the accessory 

drains the battery below 3.0V per cell, it will damage the battery and render 

the battery unusable. Never attempt to charge a battery that has individual 

cell voltages below 3.0V.

GETTING STARTED
01-P9

CHARGING PROCESS WARNINGS AND SAFETY PRECAUTIONS

• Never charge or use a LiPo battery that shows any damage or 

disfigurement of any kind, as this may be a sign of internal damage. 

Any damage to the protective cover, wiring or plugs is also reason to 

discontinue use.

• Never leave the lead wires dangling from a battery.

• Never charge a battery unattended.

• Never connect more than one battery pack to the charger at a time.

• Never charge near moisture, extreme temperatures, flammable or 

combustible materials.

• Never charge the battery while installed on the MōVI or other equipment or 

while inside a vehicle.

• Never attempt to charge a battery that is damaged or has individual cell 

voltages below 3.0V.

• Always inspect batteries before charging.

• Always use a specific LiPo charger only. Do not use a Nickel-cadmium 

(NiCd) or Nickel-metal hydride (NiMh) charger, even though these chargers 

may appear similar to a LiPo charger. Failure to do so may cause a fire, 

which may result in personal injury and/or property damage.

• Always let the battery cool down to ambient temperature before charging.

• Always monitor the temperature of the battery while charging. If the 

battery becomes hot to the touch or begins to swell, discontinue charging 

immediately. Disconnect the battery from the charger and observe it from 

a safe place for at least 45 minutes.

• Always ensure that the proper cell count or voltage is selected on your 

charger for this battery. Failure to properly set the cell count or voltage 

could result in fire or explosion of the battery.

• For optimal performance and extended life, do not allow your battery 

voltage to drop below 3.4V. It is recommended that you use a voltage 

checker to actively monitor battery voltage.

BATTERY DISPOSAL:

NOTICE: LiPo batteries require special handling for safe disposal. The 

following steps must be taken to avoid damage or injury to yourself, 

your property or anyone who comes in contact with the battery. 

If the battery is undamaged but no longer useful:

1. Discharge the battery to a maximum of 1.0V per cell using a safe discharge 

method.

2. Leave the battery uncharged and retest the battery after 24 hours. If the 

battery is over 1.0V per cell, repeat the procedure until the battery is 1.0V 

per cell or less.

3. Place electrical tape over each wire lead and tape the wire leads to 

opposite sides of the battery.

4. Place battery in a sealed plastic bag and place plastic bag in a vented, firesafe container.

5. Use a fire-safe container to deliver battery to a recycling center authorized 

for LiPo batteries. Please note that not all battery recycling services 

include LiPo batteries. If no LiPo recycling facility is available in your area, 

contact your state or local HAZMAT agency for instructions.

If the battery is damaged:

1. If the battery or wiring is damaged, please contact your state or local 

HAZMAT facility for instructions. Batteries must be rendered safe before 

being transported or recycled.

2. DO NOT transport or ship batteries which have more than 1.0V per cell 

charged OR that show signs of damage without following the instructions 

given by the HAZMAT agency.

GETTING STARTED
01-P10

CHARGING THE BATTERY

1. Insert the AC power cord into the charger.

2. Insert the AC power cord into the wall socket. All LEDs will light for 1 

second and the charge status LED will flash green, which indicates the 

charger is ready to charge.

3. Select “LiPo” on the battery type switch.

4. Select the “3A” charging current on the charge current switch when 

charging the included batteries.

5. Connect battery main charge lead to the charge lead input in the front of 

the charger. Make sure the red plug is plugged into the red charge socket 

and the black plug is plugged into the black charge socket.

6. Connect the Freefly 4s 2.6Ah battery to the charge lead. Always connect 

the positive red lead (+) and negative black lead (-) terminals to the 

corresponding colored terminals on the charger.

7. Connect the battery balance lead to the “4S” balance socket on the side 

of the charger. The charger will automatically start charging.

8. The charge status LED and the cell status LED will glow constant red. 

The cell 1-4 LED’s will glow continuously indicating a 4 cell battery pack.

9. When the battery is fully charged, the “charge status” LED will glow 

constant green.

10.Unplug the battery from the balance port and charge lead. The battery 

is ready for use in your MōVI M10.

GETTING STARTED

‘LiPo’ - +

- +BATT

.

‘4S’

BATT

.

1. 2. 3. 4. 5.

6. 7-9.

'3A'
01-P11

INSTALLING BATTERY

IN THE MōVI

The MōVI batteries are custom designed to fit 

snugly in the MōVI battery compartments. The 

batteries are retained using a lightweight o-ring 

and carbon latch mechanism. Be careful when 

installing/removing the batteries to avoid 

damaging the battery lead and balance lead.

Battery Specification

Battery Type: Lithium Polymer

Capacity: 2.6Ah

Voltage: 14.8v

Max Continuous Discharge: 3C (7.8A)

Max Burst Discharge: 5C (13A)

Max Charge Voltage: 4.2V per cell

Minimum Discharge Voltage: 3.0V per cell

Dimensions: [100mm (L) x 25mm (W)

 x 30mm (H)]

Weight: 200g

Charger Specification

AC Input Voltage: 100-240V, 50-60HZ

Output Power: 20W

Charging Current (Selected by Switch):

1A, 2A, 3A

Current Drain for Balancing: 200mA

4 LEDs for Balancing Indicator

1 LED for Charging Status

1. Insert battery into battery compartment observing proper orientation.

2. Engage battery latching mechanism.

GETTING STARTED

3. Ensure the MōVI power switch is set to “off” and 

plug the battery into the power input connector 

on the MōVI. Note: The battery and input 

connector are keyed. Do not force the battery 

and input connector together.
01-P12

MOUNTING THE 

CAMERA

The MōVI uses a custom lightweight adjustable 

camera plate to allow you to easily balance, install, 

and remove your camera package. It is important 

that you fully build your camera package prior to 

installing it on the M10. Adding accessories after 

balancing the M10 would necessitate re-balancing, 

so it is best to install all accessories (follow focus 

motors, receivers, batteries, etc.) prior to mounting 

the camera to the MōVI.

1. Attach the bottom camera rail to your camera using the provided 1⁄4 - 20 screw. Please note that there 

are multiple attachment holes in the camera rail to choose from to cater to different camera setups.

GETTING STARTED

2. Install the hot shoe adapter into the hot shoe of your camera. Note – For some cameras, you won’t use 

the hot shoe adapter–top rail will attach similar to bottom rail in these cases.

3. Attach the top camera rail to the hot shoe adapter using the provided M3x6 flat head screws.
02-P13

BALANCING the MōVI

One of the most critical factors in achieving optimal performance from the 

MōVI is proper balancing. The better the camera is balanced, the less work 

the motors have to do to achieve a stable shot. Accurate balance is highly 

critical in shots where the MōVI will be subjected to extreme movements 

or accelerations (running, horseback, biking, car mount, helicopter, etc.).

There are 3 Axes we need to accurately balance prior to turning the MōVI 

on and setting up the software. To reiterate, the camera needs to be fully 

setup with all accessories prior to installing and balancing the camera on 

the gimbal. The addition of accessories (follow focus motors, receivers, 

etc.) will cause the balance to shift, so they need to be installed prior to 

beginning the balancing process.

02

PAN

TILT

ROLL
02-P14

STEP 1

TILT FRONT-TO-BACK BALANCE:

The goal with Step 1 is to balance the camera front-to-back on the Tilt Axis. 

When the proper front/back tilt balance is achieved, the camera will stay level 

if you remove your hands. Please note that to confirm proper tilt front/back 

balance, the camera and Tilt Axis need to be level. At this stage, we have not 

balanced the camera vertically for the Tilt Axis, so it is only possible to confirm 

tilt front/back balance when the camera and tilt axis are level. If the camera is 

sitting too low or too high with respect to the Tilt Axis, it will mask the issue of 

front to back balance. To adjust the balance, loosen the middle toggle clamp 

under the camera and the middle toggle clamp on top of the camera. This 

will allow the camera and mount plates to slide forwards and backwards. Be 

careful to ensure that the clamps are fully engaged and the camera is securely 

mounted to the adjustable camera plates as you complete step 1.

BALANCING the MōVI

slide adjustable camera plates 

back and forth to balance tilt axis
02-P15

1. Loosen the top and bottom camera plate 

toggle clamps.

BALANCING the MōVI

2. Loosen the side clamps on the top horizontal 

cross bar so that it can move freely up and down 

to allow you to set the correct height when installing the camera and adjustable camera plates.

3. Slide the camera and mounting plates onto the top and bottom camera rails. 4. Tighten side clamps on the top horizontal 

cross bar once both the top and bottom 

camera rail are engaged on the camera plates.

5. Slide the camera forward or backwards until 

the Tilt Axis remains level.

6. Tighten the top and bottom middle toggle clamp to lock the camera plate in position. Note – Please be 

sure the toggle clamp is adequately tight. The toggle clamp holds the camera and camera rail onto the 

MōVI, so it is important it is securely clamped.
02-P16

STEP 2

TILT VERTICAL BALANCE:

Now that we have successfully balanced the Tilt Axis front-to-back, we need to 

adjust the Tilt Axis vertical balance. To adjust the vertical balance, there are 4 

toggle clamps on the middle of the four small side tubes. Adjust the camera 

position vertically until it is balanced such that you can rotate the camera to 

any tilt angle and it will naturally stay wherever you leave it. If you point the lens 

down and it wants to continue tilting forward on its own, then it is top heavy 

and the camera needs to shift down vertically. If you point the camera lens 

down and it wants to return to level, then you know it is bottom heavy and the 

camera needs to shift upwards vertically.

adjust height of the camera cage to 

achieve tilt vertical balance

BALANCING the MōVI
02-P17

1. Identify which way the camera needs to be adjusted by tipping the camera lens down 20 degrees. If the camera returns to horizontal, then the Tilt Axis is 

bottom heavy. If the camera continues to rotate down when released, then Tilt Vertical Axis is top heavy.

BALANCING the MōVI

2. Rotate the Tilt Axis so that the camera lens is 

pointing straight up.

5. Tighten the toggles.

3. Loosen the 4 vertical adjustment toggles. 4. Slide the camera cage and camera forward or 

backward until the camera remains pointing 

straight up when released.

6. Confirm good balance by moving the camera to several tilt angles and confirming that it holds the given 

angle without user input.
02-P18

STEP 3

ROLL BALANCE:

With the Tilt Axis completely balanced, we can move onto balancing the Roll 

Axis. To adjust roll balance we need to loosen the 2 bottom outer toggle clamps 

and the top toggle clamp. This will allow the camera and cage to slide side-toside to achieve roll balance.

BALANCING the MōVI

roll balance adjustment point 1

roll balance 

adjustment point 2
02-P19

1. Loosen the 2 lower outer toggle clamps and 1 upper outer toggle clamp on the camera platform and slide camera and platform side-to-side to achieve proper 

balance. Tighten the 2 lower outer toggle clamps and 1 upper outer toggle clamp and upper clamp to lock roll in place. 

BALANCING the MōVI

2. If you run out of room to adjust for balance, then loosen the 3x M4 screws on the roll beam and slide the entire assembly to achieve balance. Note: The 3x M4 

screws only need to be loosened enough to allow the roll beam to slide freely. Caution: do not over tighten screws.

3. Confirm roll balance by moving Roll Axis to several locations and ensuring the axis will hold the given angle without user input.
02-P20

STEP 4

PAN BALANCE:

Pan is perhaps the most difficult axis to visualize balancing. The end 

goal is that the entire mass below the pan motor would be balanced on 

the central axis line of the pan motor. The easiest way to check for Pan 

Axis balance is to slightly tilt the MōVI in the stand and see which way 

the Pan Axis swings. The clamp that holds the vertical beam to the top 

horizontal tubes is the only adjustment for Pan Axis balance. By sliding 

this joint fore/aft we can achieve proper Pan balance.

BALANCING the MōVI

2- slide pan knuckle to 

adjust pan balance

1- tip the gimbal to check 

pan axis balance
02-P21

FORE/AFT PAN BALANCE:

BALANCING the MōVI

1. Mount the MōVI in the stand with the 

power off.

2. Align the MōVI such that the camera lens is 

lined up with the long top handle bar.

3. Using the handles, rotate the MōVI 5-10 

degrees and observe which way pan rotates.

4. If the lens points to the low side, it indicates 

that the MōVI is nose heavy and the Pan 

knuckle needs to slide backwards.

5. If the back of the gimbal points to the low 

side, it indicates the MōVI is tail heavy and the 

pan knuckle needs to slide forward.

6. Loosen the 2 toggle clamps on the pan knuckle 

just enough to allow the knuckle to slide.

7. Slide the gimbal in the direction needed as 

indicated in Steps 4 and 5.

8. Tighten the 4x M3 screws just enough to hold 

pan knuckle while we balance for left/right in 

the next section.

9. Confirm that the camera will not swing to the left 

or right when you rotate the MōVI handles 5-10 

degrees. This indicates proper fore/aft balance.

(WARNING-only loosen the screws enough to allow the knuckle to slide. 

If you loosen them all the way, the clamp will detach!)
02-P22

LEFT/RIGHT PAN BALANCE:

BALANCING the MōVI

1. Mount the MōVI in the stand with the lens 

pointing forwards (perpendicular to main 

handle cross tube).

2. Using the handles, rotate the MōVI 5-10 

degrees, so the lens is pointing up and 

observe which way pan roates.

3. If the MōVI rotates the lens left, it indicates 

that the Pan Axis vertical tube needs to be 

rotated counter clockwise.

4. If the MōVI rotates the lens to the right, it 

indicates that the Pan Axis vertical tube needs 

to be rotated clockwise.

5. Rotate the Pan Axis vertical tube in the 

direction indicated by Steps 3 and 4.

6. Tighten the Pan knuckle and double check 

that the fore/aft and left-to-right balance 

are still good. It may take a few iterations to 

achieve perfect balance. Take your time to 

achieve the best balance possible. Time spent 

balancing will pay dividends in achieving very 

stable footage.
03

03-P23

CONVERTING M10 TO MR

The M10 is both robust and lightweight, making it an excellent setup for 

aerials. Follow these instructions for the M10 MR Upgrade Kit to mount 

your gimbal to the CineStar multi-rotor.
03-P24

CONVERTING M10 TO MR

1. Attach the rear landing gear leg to the M10.

2. Attach the left and right landing gear legs and tubes to M10 using the provided M3x8 Socket Head Cap Screws.

3. Attach the Octo Suspension Plate using the provided M3x10 Socket Head Cap Screws.
04-P25

GUI/TUNING

The Freefly Configurator is the tool that allows you to adjust the 

software parameters of the MōVI. Changing these parameters will allow 

you to custom-tailor the MōVI’s behavior for particular shots, as well 

as complete the initial setup required for the MōVI. An important point 

to note is that you can change parameters in the GUI live with a tablet, 

but the changes will not be saved unless you write the configuration 

changes. This tells the MōVI to store the new settings and recall them 

upon power-up.

04
‘ON’

1.

04-P26

BLUETOOTH PAIRING GUIDE AND CONNECTION TO FREEFLY 

CONFIGURATOR FOR ANDROID, PC AND MAC:

For connectivity to an iOS device, please refer to the Wi-Fi Adapter Installation Manual found at http://freeflysystems.com/software-manuals/. 

1. Power the MōVI stabilizer and wait for it to boot correctly. 

Under control panel •••> Hardware and Sound •••> Bluetooth Devices

Click on “Add Wireless Device”. This window may also be accessed by clicking on Bluetooth Icon at bottom right of the screen.

2. Select the MōVI stabilizer device (the name may have been customized or changed).

3. Wait for your device’s pairing code. 

4. Verify the “FFS-XXXX” and click “Ok”. Bluetooth pairing process should start, and then complete. 

5. Open Freefly Configurator

6. The MōVI should now be successfully paired and available for use by the Freefly Configurator, select connection (connect), and then 

select “FFS - XXXX”.

7. After a short while the GUI will connect and display an info message. You may now click “Configuration”, “Chart”, etc....”Configuration” and 

“Chart” are generally 2 items required for tuning.

GUI/TUNING

‘Hardware & Sound’

‘Bluetooth Devices’

‘Add Wireless Device’

‘Control Panel’

2.

Wait for the device’s

pairing code

3.

‘FFS - XXXX’

‘Ok’

4.

FREEFLY 

Configuator

5.

‘FFS - XXXX’

‘Connected’

‘Connection’

6.

‘Status 

RUNNING’

FREEFLY 

Configuator

7.
04-P27

INITIAL TUNING: 

Now that the camera package is installed and balanced, we can move onto 

tuning the gimbal. Each time the camera setup changes substantially, the 

MōVI may need some GUI parameters adjusted. The reason for this is that as 

you change the weight and balance of the camera and lens substantially, the 

maximum ‘Stiffness’ setting that each axis can achieve will change. The primary 

parameter in the GUI that will need to be adjusted is the ‘Stiffness’ value for 

each axis. The ‘Stiffness’ setting adjusts the degree to which the MōVI tries to 

correct for unwanted camera movement. The ‘Stiffness’ setting needs to be set 

as high as possible without creating unwanted oscillations.

When the ‘Stiffness’ is set too high, there will be high frequency ‘buzzing,’ or 

oscillations. Once these oscillations are felt, the ‘Stiffness’ setting should be 

reduced until they stop. It is helpful to reduce the ‘Stiffness’ setting for each 

axis to a low value like 10 for initial setup.

STEP 1. TILT STIFFNESS

Under the “Tuning” tab of the GUI, you will find a menu item called “Tilt 

Stiffness”. This parameter will determine how ‘stiff’ the Tilt Axis will be in 

holding the camera still. Slowly increase this setting until you feel an oscillation 

in the Tilt Axis, then reduce the setting until the oscillation subsides. It is 

important to check that the ‘Stiffness’ setting you have set will not oscillate in 

any orientation. To confirm this, point the camera up and down and make sure 

that the Tilt Axis is stable.

STEP 2. ROLL STIFFNESS

Under the “Tuning” tab of the GUI, you will find a menu item called “Roll 

Stiffness”. Slowly increase this setting until you feel an oscillation in the Roll 

Axis, then reduce the setting until the oscillation subsides. Pick the MōVI up 

and make sure that you can move the handles around in a normal fashion and 

that no oscillations are present as you move.

STEP 3. PAN STIFFNESS

Under the “Tuning” tab of the GUI, you will find a menu item called “Pan 

Stiffness”. Slowly increase this setting until you feel an oscillation in the Pan 

Axis, then reduce the setting until the oscillation subsides. Pick up the MōVI 

and hold it by the center single handle and ensure that no oscillations are 

present. Holding by the single middle handle is the worst case scenario for “Pan 

Stiffness” setting. 

This concludes the initial gain settings of the gimbal. Now we can move on to 

setting Majestic Tuning parameters.

GUI/TUNING
04-P28

MAJESTIC TUNING:

Now that we have the 3 main ‘Stiffness’ settings dialed-in, we can discuss the 

various ways that we can tune Majestic Mode. Majestic Mode refers to the 

single operator mode on the MōVI, where the MōVI operator can control the 

pan and tilt of the MōVI without the need for a 2nd operator. The MōVI has a 

difficult task in Majestic Mode; essentially, we are asking the system to provide 

stable footage, but follow the user’s input from the handles. These 2 things are 

somewhat contradictory. The Majestic Mode tuning parameters in the GUI allow 

the user to configure the Majestic Mode to suit the particular shot, from very 

slow and smooth, to very fast and active.

PAN MAJESTIC TUNING:

Pan Majestic Window - Pan Majestic Window defines a range in degrees of 

handle movement which will be ignored. In practice, this means that you can 

move the handles less than the Pan Majestic Window and the camera will 

not pan. Once you exceed the Pan Majestic Window threshold, the camera 

will begin to pan. A normal default setting of 10 is a good place to start. In 

some circumstances where you will be moving the handles drastically, you can 

increase the Pan Majestic Window to a much higher value. An example would be 

when riding a horse or motorcycle with the MōVI. The operator might be unable 

to keep the handles still, but does not want the camera to pan each time that 

he/she moves. Setting the Pan Majestic Window to 30 or 40 degrees would 

mean the operator could move the handles quite drastically without disturbing 

the shot. The operator could still re-frame the shot by exceeding the threshold.

TILT MAJESTIC TUNING:

There are a few different Tilt Axis control modes which can be useful for 

different situations.

Smooth-Lock - In this mode, the tilt angle can be manipulated by the operator. 

The MōVI operator can manually point the camera at any tilt angle and the 

MōVI will maintain that tilt angle setting. This can be very useful for scenes 

where the tilt angle needs to remain constant even as the operator 

moves around.

Note - If the remote control is turned on and set to “Majestic Mode”, it is 

possible for the remote operator to control tilt while the MōVI operator 

controls pan.

Majestic Angle - This mode works much the same as the standard Pan Majestic 

Mode works. It allows the operator to tilt the handles of the MōVI to adjust the 

camera tilt angle. One important point is that this can be difficult to do with 

large camera payloads. For these situations, if the operator becomes fatigued, 

we recommend using the “smooth lock” setting, or a remote operator to 

control tilt.

GUI/TUNING
04-P29

GUI PARAMETER DEFINITIONS:

Tuning Menu: This menu contains settings that control the stiffness of each 

axis, or how much the motors are used for active stabilization. The ideal 

amount depends on the camera weight and rigidity. For guidelines, refer to the 

Knowledge Base at www.freeflysystems.com.

Pan Stiffness/Roll Stiffness/Tilt Stiffness - Controls how ‘stiffly’ the 

corresponding Axis will try to hold the camera stable. The higher you can run 

the setting without vibration or oscillation, the better. 

Majestic Config Menu: This menu controls the behavior of the gimbal when in 

Majestic Mode.

Pan Smoothing - This parameter adjusts how much smoothing is applied to 

the Pan Axis in Majestic Mode. A lower value means the camera will follow the 

handles more actively, but will make it more difficult to achieve very smooth 

pans. A higher value will cause the camera to lag behind the handles more, 

but will allow for very smooth motion when panning.

Pan Window - This defines a range (in degrees) of handle pan movement that 

will be ignored. See further explanation in ‘Majestic Tuning’ section.

Tilt Mode - Allows you to choose between Smooth Lock and Majestic Angle 

control. See detailed description in the ‘Majestic Tuning’ section.

Tilt Smoothing - This parameter adjusts how much smoothing is applied to 

the Tilt Axis in Majestic Mode. A lower value means the camera will follow the 

handles more actively, but will make it more difficult to achieve very smooth 

tilts. A higher value will cause the camera to lag behind the handles more, but 

will allow for very smooth motion when tilting.

Tilt Window - This defines a range (in degrees) of handle tilt movement that 

will be ignored. See further explanation in ‘Majestic Tuning’ section.

General Menu: This menu contains general settings for gimbal behavior.

Gimbal Application - Configures the gimbal for either Handheld or Airborne 

use. In Handheld use, the center position of the Dual Operator Mode Switch 

enables Pan Majestic operation. In Airborne use, the center position of the 

Dual Operator Mode Switch parks the gimbal for takeoff and landing.

Roll Trim - Allows you to input a roll trim to level the camera via the GUI. This 

roll trim is applied whenever the gimbal is in Majestic Mode. In Dual Operator 

mode, roll trim is controlled by the Dual Operator Radio Controller. Be sure to 

write the configuration to the MōVI if you want the roll trim to remain after 

re-powering the system.

Pan Trim - Allows user to adjust the neutral setting for the Pan Axis. This can 

be helpful for single operator MR gimbals where you want the camera lens to 

align with the front of the aircraft

Max Tilt Angle - Sets the maximum angle of the Tilt Axis when looking up. Use 

to set soft-stops to prevent the camera or lens from hitting the gimbal, or to 

prevent wires from being pulled out.

Min Tilt Angle - Sets the minimum angle of the Tilt Axis when looking down. 

Use to set soft-stops to prevent the camera or lens from hitting the gimbal, 

or to prevent wires from being pulled out. 

Remote Operator Config Menu: This menu contains preferences for operation 

in Dual Operator mode. Use these settings to adjust the feel of the Pan and 

Tilt joysticks. 

Pan Joystick Smoothing - Sets how much smoothing is applied to the Pan 

Joystick in Dual Operator mode.

Pan Joystick Expo - Sets how much exponential is applied to the Pan Joystick 

in Dual Operator mode. Higher exponential makes the joystick less sensitive 

in the center and more sensitive at the edges.

Pan Joystick Window - This defines a range of Pan Joystick movement that 

will be ignored at the center of the joystick travel.

Tilt Joystick Smoothing - Sets how much smoothing is applied to the Tilt 

Joystick in Dual Operator mode.

Tilt Joystick Expo - Sets how much exponential is applied to the Tilt Joystick 

in Dual Operator mode. Higher exponential makes the joystick less sensitive 

in the center and more sensitive at the edges.

Tilt Joystick Window - This defines a range of Tilt Joystick movement that will 

be ignored at the center of the joystick travel.

GUI/TUNING
04-P30

Pan/Tilt Remote Speed Adjustment - Defines whether the Pan and Tilt Rates 

are controlled together (Combined) or separately (Independent). In Combined 

mode, the Pan Rate control applies to both Pan and Tilt.

Remote Rate Scale - Default value is 100 deg/sec. Adjustable from 1-200 

deg/sec. This value will allow you to increase or decrease the maximum rate 

available for Pan and Tilt when the remote is in use.

Tilt Control Mode - Tilt can be set to either Rate or Angle mode. Rate 

is default. Angle mode is recommended for single operator multi-rotor 

operations where control over Tilt is desired on a dial type knob.

Remote Controller Config Menu: This menu defines how the joysticks and 

buttons of the Dual Operator Remote Controller are mapped to gimbal 

movement. Warning – Misconfiguring the remote controller mapping can result 

in undesired gimbal movement! 

If you are using the Freefly-supplied Spektrum DX8(or 7s) transmitter, use the 

default settings here:

Mapping for Spektrum Transmitter Mapping for Futuba Transmitter

Radio Type DSMX 

2048

Map Remote Mode 6

Map Remote Pan -2

Map Remote Pan Rate 1

Map Remote Tilt -3

Map Remote Tilt Rate -7

Map Remote Roll Trim -4

Radio Type S. Bus

Map Pan Rate Clamp -7

Map RC Mode -5

Map RC Pan 1

Map RC Roll Trim 4

Map RC Tilt 2

Map RC Tilt Rate Clamp -6

If you are using the Freefly MōVI Controller, please refer to it’s User Manual.

Radio Type - Select the type of radio receiver you are using.

Map Remote Mode - Radio channel corresponding to the three-position 

Mode Switch.

Map Remote Pan - Radio channel corresponding to the Pan joystick.

Map Remote Pan Rate - Radio channel corresponding to the Pan Speed

joystick or knob.

Map Remote Tilt - Radio channel corresponding to the Tilt joystick. To reverse 

the behavior of the Tilt joystick, use a negative number.

Map Remote Tilt Rate - Radio channel corresponding to the Tilt Speed joystick 

or knob.

Map Remote Roll Trim - Radio channel corresponding to the Roll Trim switch.

Map Remote Shutter - Radio channel corresponding to the Remote Shutter 

switch. 

Shutter Type - Options are Pulsed, Latched or Camera I/F. Set this for the shutter 

type of the camera to be used. 

Expert Menu: This menu contains expert settings that normally do not need 

to be adjusted. Leave these settings at the factory default unless they are 

required for troubleshooting.

Pan/Tilt/Roll Hold Strength Settings - These values control how strongly 

each axis follows and holds the commanded position. A higher Hold Strength 

allows faster panning and tilting in Dual Operator and Majestic Mode, but 

may cause overshoot with heavier cameras. A lower Hold Strength provides 

additional smoothing. (See Pan/Tilt Joystick Smoothing and Majestic Pan/

Tilt Smoothing for other ways to adjust smoothing on each axis.) The default 

value (8) works well for a large range of cameras. 

Gyro Filter - This setting adjusts the strength of the filter applied to the 

Gimbal’s gyro sensors. If the Gimbal is experiencing oscillations that cannot 

be corrected by adjusting Stiffness settings, you can use the Gyro Filter 

to further tune the Gimbal and remove oscillations. As a general rule, if 

the oscillations are fast and rough in nature (buzzing), try increasing the 

Gyro Filter. If the oscillations are slow and smooth in nature (rocking), try 

decreasing the Gyro Filter.

Output Filter - This setting adjusts the strength of the filter applied to 

the Gimbal’s motor outputs. If the Gimbal is experiencing oscillations that 

cannot be corrected by adjusting stiffness settings, you can use the Output 

Filter to further tune the Gimbal and remove oscillations. As a general rule, 

if the oscillations are fast and rough in nature (buzzing), try increasing the 

Output Filter. If the oscillations are slow and smooth in nature (rocking), try 

decreasing the Output Filter. 

GUI/TUNING
04-P31

Shaky-cam Pan / Tilt - A feature has been exposed to allow operators 

enhance their filming. Shaky Cam senses movement of the gimbal 

(acceleration in both the vertical and horizontal axis’), and can add some 

of that signal into the tilt and pan motors as a form of deliberate pointing 

corruption. The scaling factors are adjustable where zero disables the 

corruption, and larger positive or negative values give a progressively 

stronger lead or lag effect. Lead is where the camera accelerates to tilt 

more upward when the gimbal is accelerated up, lag is the opposite with the 

camera briefly pointing more downwards for an up move. Similarly applied for 

lateral movements affecting the Pan Axis. Both effects may be enabled and 

tuned independently. The effects maybe be observed for test purposes by 

using larger scaling factors and moving the gimbal around more sharply. It 

is possible to dial in a relatively consistent behavior suitable for a particular 

action shot - typically this would be with the camera operator running 

whilst shooting a scene. The stabilization is otherwise unaffected except for 

this cyclic operator induced noise.

Setdown Sleep - When set to ON, Setdown Sleep will enable the MōVI to be 

set down while powered without the use of a stand. This can be useful in 

situations where the stand is not readily available in a fast moving shooting 

environment. After sensing the motors are stalled for more than 4 seconds, 

the MōVI will enter Setdown Sleep mode. While in this mode, the three LEDs 

on the MōVI will be flashing indicating the sleep state. To exit, simply pick up 

the MōVI. Although the motors are drawing very little power while in

this mode.

Motion Booting - Motion booting bypasses the gyro self test procedure and 

allows the gimbal to boot up even on a moving platform. It is recommended 

for situations such as filming from boats. For normal use it is recommended 

to leave this feature disabled to allow for improved gyro calibration.

Aux Port Function - Selects the function of the Aux Port on the MōVI GCU. 

Available selections are UART and Shutter where UART is default. Select UART 

when using the Freefly MōVI Controller to enable communication between 

the MōVI and the receiver. Select Shutter to enable shutter release or 

start/stop functionality via other 3rd party controllers. Output signal of the 

Aux Port when set to shutter: Pin 1 Aux port = GND, Pin 3 Aux port = Shutter 

input. Map Remote Shutter and Shutter Type settings must 

also be set.

GUI/TUNING

Heading Assist - Selections available are OFF, Fixed Mount, GPS, and 

Compass. OFF is default and is no change from how the MōVI performed 

previous to this update. Fixed Mount is available for use on in stationary type 

setup such as on a tripod. Using this setting, the MōVI references only motor 

position during pan moves, thus eliminating drift. When set to GPS this will 

allow for increased performance during higher accelerations common when 

used with a multi-rotor platform. Set to Compass for increased handheld 

performance. A Declination value should be set when in Compass.

Declination - Set local declination value for shooting location. This 

information is used when Heading Assist is set to Compass. Local magnetic 

declination values can be found online at:

http://www.ngdc.noaa.gov/geomag-web/#declination

Logging Rate - Available options are 5Hz, 10Hz, and 25Hz logging rates. To be 

used when Data Logging is set to ON.

Data Logging - Enables logging data from the MōVI via Micro SD card slot on 

the MōVI GCU. Frequency of data stream can be set via Logging Rate. When 

Data Logging is set to ON, the LEDs on the MōVI will flash at a frequency 

corresponding to the Logging Rate setting. Some data may be unavailable 

without GPS signal or when Heading Assist is set to OFF. To avoid potential 

corruption of data, Data Logging should be set to OFF before de-powering 

the MōVI. Data Logging exports a wide range of parameters and is currently 

available for use in a raw format.

Autotune - MōVI Controller Support 3.08 introduces the ability to 

automatically calibrate stiffness settings on a balanced MōVI. To initiate the 

Autotune function, go to SYSTEM-> Autotune. With the MōVI in the stand and 

stable, Autotune will go through the steps required to tune the MōVI based 

on the Autotune Percentage setting under Tuning. It is recommended to use 

the stock setting of 50% for M10s and 70% for dual cage MōVIs such as the 

M5 and M15.
05-P32

REMOTE CONTROL

Separating the tasks of moving the camera and framing the shot 

allow for unique and dynamic camera moves during high-action 

scenes. In order to effectively execute such shots, it is imperative 

that the person holding the MōVI and the person operating the 

remote control are in sync and understand the other’s intentions. 

Often times, it is helpful to have wireless communication between 

the MōVI operator and camera operator, so that they can better 

coordinate moving and framing the camera.

05
05-P33

REMOTE CONTROL FEATURES:

1. Tilt Speed: This dial will adjust the speed of the Tilt Axis. High action scenes 

may require faster speeds, while some scenes require very subtle and delicate 

framing. The operator can vary the max tilt speed live and on-the-fly by 

adjusting this dial. Setting the speed as low as possible will give the operator a 

finer control feel.

2. Pan Speed: This dial will adjust the speed of the Pan Axis. High action scenes 

may require faster speeds, while some scenes require very subtle and delicate 

framing. The operator can vary the max pan speed live and on-the-fly by 

adjusting this dial. Setting the speed as low as possible will give the operator a 

finer control feel.

3. Pan/Tilt Joystick: This is the joystick that allows the operator to control the 

pan and tilt of the camera. The stick is proportional meaning that the further 

the operator pushes it in a certain direction, the faster the camera will pan/

tilt. It is also important to note that the tilt control can be reversed in the radio 

software to accommodate the taste of the individual operator.

REMOTE CONTROL

4
05-P34

MODE SWITCH (4):

(Dual Operator, Majestic, Kill)

Dual Operator Mode: This 3 position switch allows the remote operator to 

change control modes remotely. The top position is “Remote Operator Mode”, 

which allows the remote operator to have complete control over the gimbal. 

In this mode, the person holding the MōVI has no control over the camera’s 

pan/tilt. One important point is that when completing a shot, it is helpful if 

the remote operator switches to Majestic Mode, so that the MōVI operator 

can move freely with the MōVI without tangling wires, etc. Without switching 

to Majestic Mode, the MōVI will hold its heading regardless of what the MōVI 

operator does, which can make it difficult to reset the shot.

Majestic Mode: This refers to the mode which allows the MōVI operator to 

control both Pan and Tilt Axes or just one of them. For some shots, it is helpful 

for the MōVI operator to be able to control framing as a single operator. Some 

shots are best executed with the MōVI operator controlling pan, but with the 

camera operator controlling tilt.

Kill (Off): This switch position kills power to the MōVI. This is helpful in some 

cases for setup/initialization or if a wire becomes tangled. In case of any 

problem or malfunction, the remote operator should immediately activate the 

kill switch.

REMOTE CONTROL

4
06-P35

TROUBLESHOOTING

06
06-P36

SYMPTOM POSSIBLE CAUSE SOLUTION

Gimbal will not power up. 

No battery indicator.

Battery unplugged or switch off.

Battery damaged or over-discharged.

Plug in battery and ensure switch is on. Replace battery. Dispose of used 

battery properly.

No stabilization, battery indicator shows 

one rapid flashing LED.

Battery discharged. Replace battery. Charge the used battery using only the provided charger.

No stabilization, battery indicator shows 

charge remaining.

Gimbal initializing.

Dual Operator Radio Controller in Kill Mode.

Allow 5 seconds without camera movement for Gimbal to initialize.

Use the Mode Switch on the Radio Controller to activate Dual Operator 

Mode. Or turn off Radio Controller to return to Majestic mode.

No stabilization, battery indicator shows 

three flashing LEDs.

Gimbal initialization failed.

A wire has come unplugged.

Restart Gimbal by switching off then on. Allow 5 seconds without camera 

movement for Gimbal to initialize.

Carefully check all wiring and connectors, especially the IMU Puck wire. 

Re-seat any loose connections. If a wire has come completely unplugged, 

refer to the Wiring Diagram for the appropriate connection point.

No stabilization on one axis. Axis Stiffness is set to 0.

A motor Drive has been reset due to voltage, 

temperature, or current protection.

A Motor Wire has come unplugged.

Open the GUI. On the Tuning page, ensure that the axis Stiffness is not set 

to zero.

Restart the Gimbal by switching off then on.

Power off the Gimbal. Reconnect the Motor Wire. Refer to the Wiring 

Diagram for proper connections.

Gimbal attempts to stabilize camera to an 

improper orientation.

Gimbal initialized in improper orientation. The 

camera must be correctly oriented during 

initialization. 

Gimbal joints have been modified.

Restart Gimbal by switching off then on. Ensure that the camera and 

Gimbal are in the desired orientation during initialization.

The Gimbal joints should never be disassembled except by qualified 

technicians.

TROUBLESHOOTING
06-P37

SYMPTOM POSSIBLE CAUSE SOLUTION

Oscillation on one more Gimbal axis. Stiffness setting is too high.

An Adjustment Clamp is not tightened.

Camera mounting is not stiff enough.

Filter settings are incorrect. Note: The Gyro and 

Output filters are advanced settings and should only 

be modified if other methods of reducing oscillation 

have failed.

Reduce the Stiffness setting of the axis that is oscillating using the 

GUI Tuning page. (You can use the GUI Motors Chart to see which axis is 

oscillating if it isn’t visible.)

Check all Adjustment Clamps for adequate tightness. They must all be 

locked down during operation. If necessary, adjust the clamp tension with 

a hex wrench.

The camera must be mounted rigidly to the Tilt Axis. Use a wedge or 

spacer under the lens and/or on the sides of the camera to stiffen the 

mounting if necessary.

If the oscillations are fast (buzzing), try increasing the Filter settings 

under GUI Expert Settings. If they are slow (rocking), try decreasing the 

Filter settings.

Poor stabilization. (Bumps or jolts present 

in footage.)

The gimbal is not adequately balanced.

The Stiffness setting is too low.

Check the camera balance in various positions. Repeat balancing steps as 

described in the user manual.

Increase the Stiffness settings of each axis in the GUI Tuning page. If you 

can identify which axis is poorly stabilized, start with that axis’ Stiffness. 

Higher Stiffness will achieve better stabilization. The tuning process is 

described in the user manual.

Horizon (Roll Axis) is not level. Roll Trim not set. Adjust the Roll Trim setting to achieve a level horizon. In Majestic Mode, 

this is adjustable in the GUI. In Dual Operator mode, this is adjustable 

using the Roll Trim switch on the Dual Operator Radio Controller.

No Control in Dual Operator Mode. Dual Operator Radio Controller is off, or set to Kill or 

Majestic Mode.

Radio Controller Mapping is misconfigured.

Turn on Radio Controller and set Mode Switch to Dual Operator (DUAL) 

Mode.

If you are using the stock Radio Controller (Spektrum DX7s), ensure that 

the Radio Mapping settings in the GUI are as shown on P27.

If you are using another Radio Controller, refer to the User Manual for 

guidance on Radio Mapping.

TROUBLESHOOTING
P38

WARRANTY:

Freefly warrants product purchased (“Product”) will be of good quality and workmanship and free from material defects. Upon the expiration of the time periods below, all 

liabilities of Freefly will terminate. In no event shall Freefly be liable for consequential 

damages. Freefly may use refurbished parts for repairs or replacements. Certain products may be subject to a separate software license agreement.

Standard Warranty

A Standard Warranty is granted to the original purchaser by Freefly for a period of one 

(1) year, parts and labor. The Standard Warranty does not apply to batteries. The Standard Warranty covers parts and labor charges for Product that has been returned prepaid shipment to an Authorized Service Center. Service or replacement decisions are 

at the sole discretion of Freefly. Proof of purchase is required for warranty claims. All 

warranty returns shall be done in accordance with Freefly’s warranty Return Merchandise Authorization (“RMA”) policy, which can be found on our website. Any repaired or 

replaced Product shall be warranted as set forth in this section for a period the greater of (i) the balance of the applicable warranty period relating to such Product or (ii) 

ninety (90) days after it is received by Buyer. Only the components that were repaired 

or replaced will be eligible for the 90-day period as set forth above. The Standard Warranty effective date is the date of “ex works” from Woodinville, Washington.

Exclusive Battery Warranty

Freefly warrants that batteries purchased or included with the Product will be free 

from defects in materials and workmanship at the date of purchase by Buyer. Battery 

product warranty is limited to original defects in material and workmanship. Due to the 

nature and use of these batteries, there is no term warranty. Misuse, abuse, incorrect 

charging, failure to comply with applicable battery warnings and guidelines, and other 

inappropriate use of the batteries are not covered under this warranty.

Warranty Limitations

All Freefly warranties do not cover (a) maintenance, repair or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of 

the Product in accordance with Freefly’s specifications and owner’s manual, including 

but not limited to: theft, exposure to weather conditions, operator negligence, misuse, 

abuse, improper electrical/power supply; (b) alterations, modifications or repairs by 

Buyer or unauthorized third parties; (c) accident, disaster, improper handling or storage, 

droppage, modification, opening sealed components, use of third party accessories or 

acts of nature or any other peril originating from outside the Product; (d) transportation 

damage, lack of or improper maintenance, defective batteries, battery leakage; and (e) 

cosmetic damage or other non-operating parts. Removal or modification of sealed components, including but not limited to, motors or electronics, voids any and all warranties. Breaking the seal on any sealed components, including but not limited to motors 

or electronics, is prohibited and voids any and all warranties unless otherwise approved 

by Freefly. Any parts replaced by Freefly during warranty repair are the property of 

Freefly and will not be returned to Buyer. Freefly may use refurbished parts for repairs 

or replacements. Freefly products are compatible with Freefly software, Freefly parts 

and Freefly products only. Use of any software, parts, or products, other than Freefly or 

Freefly approved software, parts, and products, which plug into or directly affect the 

function or performance of Freefly products voids any and all warranties. 

Limitation of Liability

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, FREEFLY AND ITS LICENSORS MAKE NO 

WARRANTIES, CONDITIONS, REPRESENTATIONS OR TERMS, EXPRESS OR IMPLIED, 

WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE AS TO THE 

FREEFLY PRODUCT OR ANY COMPONENT THEREOF, INCLUDING BUT NOT LIMITED TO 

NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTEGRATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. FREEFLY AND ITS 

LICENSORS DO NOT WARRANT THE PERFORMANCE OR RESULT OF THE FREEFLY PRODUCT. THE SOLE REMEDY UNDER THIS WARRANTY SHALL BE THE REPAIR, REPLACEMENT, 

OR CREDIT FOR DEFECTIVE PARTS AS STATED ABOVE. THIS WARRANTY IS THE SOLE 

WARRANTY GIVEN BY FREEFLY AND IS IN LIEU OF ANY OTHER WARRANTIES EITHER EXPRESS OR IMPLIED. THIS WARRANTY EXTENDS TO THE BUYER AND IS NON-TRANSFERABLE TO OTHER THIRD PARTIES.

FREEFLY SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL 

DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BROUGHT IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF FREEFLY HAS 

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE LIABILITY OF FREEFLY EXCEED THE INDIVIDUAL PRICE OF THE PRODUCT ON WHICH LIABILITY IS 

ASSERTED.

Non-Warranty Repair

Product that no longer qualifies for Warranty Repair may be sent to an Authorized 

Freefly Service Center subject to an evaluation fee. Freefly will provide a quotation 

for the repair of the Product. The Customer is responsible for all costs associated 

with such refurbishment, such as troubleshooting, diagnosis, repair, test, calibration, 

storage, and shipping costs. The evaluation fee will be applied to the cost of the refurbishment if the cost of the refurbishment is greater than the evaluation fee. Any 

repaired or replaced product shall be warranted for ninety (90) days after it is received 

by Buyer. Only the components that were repaired or replaced will be eligible for the 

90-day period. Any parts replaced by Freefly during non-warranty repair are the property of Freefly and will not be returned to Buyer. Freefly may use refurbished parts for 

non-warranty repair. 

Law Governing

These terms are governed by Washington State law (without regard to conflict of law 

principles or the United Nations Convention on Contracts for the International Sale of 

Goods.) Freefly reserves the right to change or modify this warranty at any time without notice. For up-to-date warranty information, visit www.freeflysystems.com.