ZUCKERT SCOUTT [y RASENBERGER, L.L.P.

888 Seventeenth Street, NVY.Washington. DC 2CXX>6-.3.309

September 27,2013

BY ELECTRONIC FILING

Docket Section

U.S. Department of Transportation

1200 New Jersey Avenue, S.E.

W12-140

Washington, DC 20590

Re: Korean Air Lines Co., Ltd.

Revised Aviation Disaster Family Assistance Plan

Docket 08T-1996-3304

Dear Madam or Sir:

Korean Air Lines Co., Ltd. ("Korean Air") hereby submits its updated Aviation Disaster

Family Assistance Plan ("Plan") to the U.S. Department of Transportation (and separately to the

National Transportation Safety Board), in accordance with the Foreign Air Carrier Family

Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act

and the Vision 100 - Century of Aviation Reauthorization Act. This Plan updates the version

flIed on March 11, 2004. The 24-hour emergency contact information has been redacted from

this version of the Plan and has been provided to the National Transportation Safety Board under

separate cover.

If you have any questions concerning the attached Plan; please do not hesitate to contact

us.

Sincerely,

ZUCKERT, SCOUTT & RASENBERGER,

L.L.P.

Bylo.u.ill.1u~Q9""')~~ if .

William H. Callaway ~- \

David M. Endersbee

Counsel for Korean Air Lines Co., Ltd.

Enclosure
Fami,ly= Support .. ' ~ Plan

KSRFANAIR

Sep 26, 2013 . .
.KSRFANAIR

I. Introduction

Family Support Plan

Korean Air hereby submits its revised Family Support Plan to the Secretary of the Department of

Transportation (the "DOT") and the Chairman of the National Transportation Safety Board (the "NTSB")

in compliance with the provisions ofthe Foreign Air Carrier Family Support Act, as amended by the

Aviation Investment and Reform Act for the 21" Century, and as further amended by Vision IDO-Century

of Aviation Reauthorization Act (P.L. 108-176, Dec 12, 2003) (collectively, the "Act"). The Act requires

each air carrier providing air transportation into the u.S. to file a plan for addressing the needs of the

families of passengers involved in an aircraft accident in the United States that results in a major loss of

life.

Korean Air recognizes that an essential element of the Company's response to any accident is to address

the needs of families of passengers. To that end, in compliance with the requirements of the Act, Korean

Air's Family Support Plan has been developed to:.

• act in the best interest of the families of passengers involved in any aircraft accident that

occurs in the United States involving Carrier's aircraft and resulting in a major loss oflife;

• treat the members of such families with dignity, respect and sensitivity to their cultural,

religious, national and ethnic backgrounds, and assist them in the manner set forth in this

Family Support Plan;

• coordinate the assistance that Carrier provides to families of passengers with the efforts of the

NTSB and other governmental agencies in the event of an aviation disaster; and

• fulfill Carrier's responsibilities under the Foreign Air Carrier Family Support Act of 1997, as

amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21,t Century

and the Vision IDO-Century of Aviation Reauthorization Act.

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KSRFANAIR

II. Response Planning

Family Support Plan

Korean Air's Family Support Plan forms an integral part of the Company's overall emergency response

plan for responding to an aviation disaster. This Family Support Plan sets forth in summary fashion

Korean Air's plan for responding to the needs of the families of passengers involved in an accident in the

United States. Detailed procedures for implementation of this Family Support Plan are contained in the

Company's emergency response manual.

Overall responsibility for administering Korean Air's emergency response plan - and this Family Support

Plan - is vested in the Corporate Safety, Security and Compliance Department. This Department works

closely with the Operations Control Center, which monitors the Company's operations twenty-four hours

a day, seven days a week.

In conjunction with the development of this Family Support Plan, Korean Air has undertaken the

following measures to enhance its response to an aviation disaster:

• Korean Air has adopted a plan for publicizing a reliable, toll-free telephone number and will

identiry personnel to handle calls from families of passengers.

• Korean Air has developed a plan for providing notification to families of the names of passengers

using the services of the independent disaster relief organization designated by the NTSB (such as

the American Red Cross (the "Red Cross"» or other suitably trained personnel.

• Korean Air is preparing and will maintain a list of personnel with family assistance

responsibilities.

• Korean Air is committed to providing personnel with training sufficient to meet the needed of

survivors and other family members.

• Korean Air is committed to identirying and providing sufficient resources to carry out this plan.

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KSRFANAIR Family Support Plan

• Korean Air is committed to providing family assistance without regard to passenger's status as a

revenue passenger, non-revenue passenger, or crewmember for an aircraft accident that occurs in

the U.S.

III. Passenger Identification and Family Notification

A. Passenger Name Lists

Immediately following an accident, Korean Air will compile a list of the passengers onboard the flight

based upon the best available information. This information will be assembled initially using the

passenger name list (PNL) for the flight and will be verified by cross-checking the names against other

information available to the Company. Korean Air will update the list of passengers periodically based

upon new information. The Company also will emphasize to its personnel the confidential and sensitive

nature ofthe passenger manifest information.

B. Passenger Identification

Korean Air will rely on the duly authorized medical examiner or coroner for positive identification of

fatalities.

C. Notification to NTSB and Designated Independent Organization

Immediately upon request, Korean Air will provide to the NTSB family support services director (and, if

so requested, the independent relief organization designated by the NTSB, such as the Red Cross) a

passenger name list that reflects the best information that is available at the time of such request. The list

will be marked, if appropriate, "preliminary and unconfirmed." Korean Air will update the list of

passengers periodically based upon new information.

D. Notification to Family Members

Before public release of the passenger list, Korean Air will notifY families as soon as it has verified each

individual's status as a passenger on the affected flight without waiting for all the names of passengers to

be verified. If at all practicable, notification offamilies will be made in person by Korean Air or by the

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Family Support Plan

independent disaster relief organization designated by the NTSB (the Red Cross) to coordinate emotional

care and support for families of passengers.

E. Confidentiality of Information

Korean Air has adopted an internal policy prohibiting the unauthorized release of passenger manifest

information. Korean Air will not release a customer's name publicly to the media until the family has

been notified.

F. Positive Identification of Deceased Passengers

Korean Air recognizes that it is the responsibility of the medical examiner or coroner to make a positive

identification of any deceased passengers. If a passenger has died, the medical examiner or coroner will

coordinate with the disaster mortuary team commander to provide official notification of death to family

members.

G. Hospitalization and Assistance Provided to Survivors

For injured passengers, the hospital is responsible for updating the status of the medical condition of

hospitalized passengers. The hospital or Korean Air will advise family members of the status of

hospitalized passengers and periodically will advise them of changes in the passenger's medical condition;

IV. Assistance to Passengers and Families

Korean Air will cooperate fully with the NTSB and the NTSB designated organization, such as the Red

Cross, to ensure that families of passengers receive an appropriate level of mental health and counseling

services following an accident in the United States. In addition, Korean Air will assign one or more

family assistance team members to the family of each affected passenger to provide support and

assistance. Whenever feasible, Korean Air intends to provide facilities for the assistance of family

members at the accident site.

V. Family Access to the Accident Site

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KSRFANAIR

A. Access to the Accident Site

Family Support Plan

Within limitations established by the NTSB and other federal, state and local authorities, Korean Air will

respond to family requests for access to the accident site. Access to the site also may be limited by terrain,

security measures or unforeseen conditions beyond the Company's control.

B. Travel to the Site

Korean Air will assist the family of a passenger wishing to travel to the location of the accident and will

provide for the physical care of the family while the family is staying at such location.

VI. Passenger Remains, Personal Effects, and Monuments

A. Disposition of Remains

Korean Air understands that final responsibility for the disposition of identified and unidentified human

remains lies with the medical examiner and coroner. The medical examiner or coroner will release any

identified remains directly to the families. If any human remains come into Korean Air's control, Korean

Air will consult with each family about the disposition of any remains in its control.

B. Return of Personal Effects

Korean Air recognizes that NTSB and other federal, state and local authorities should return identifiable

personal effects to the passenger's family and not to Korean Air. The same authorities should determine

the disposition of any unidentifiable personal effects. If any personal effects come into Korean Air's

control, Korean Air will consult with each family about the disposition of such personal effects. If

requested, Korean Air will return any identified personal effects under its control to families as soon as

possibie if they are not needed by the NTSB as part ofthe accident investigation or by a law enforcement

authority conducting a criminal investigation. Once each family has reviewed all unidentifiable personal

effects, Korean Air will retain any unclaimed personal effects in a secure area for at least eighteen (18)

months and will coordinate with the families on the disposition of these items. Korean Air may

accomplish this work by contracting with third party service providers who specialize in the recovery and

classification of personal effects.

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C. Construction of Monuments

Family Support Plan

Korean Air will consult with the families of each passenger about the construction by Korean Air of a

monument to the passengers involved in an aviation disaster. Such consultation will include a discussion

for any inscription to be made on the monument.

VII. Relationship with Designated Independent Organization

Korean Air will cooperate on an on-going basis with the independent organization designated by the

NTSB (such as the Red Cross) to ensure that families receive an appropriate level of mental health and

counseling services following an accident. Korean Air will provide reasonable compensation to the

designated independent organization for any mental health and counseling services provided to the

families of passengers.

VIII. Accidents Outside of the United States

Although Korean Air's emergency response plan is applicable to aviation disasters that may occur in any

part of the world, this Family Support Plan have been developed to take into account the specific

requirements of the Act. Consequently, this Family Support Plan is applicable only to accidents that take

place in the United States. In the event that Korean Air volunteers assistance to United States citizens

within the United States for an aircraft accident that occurs outside the United States involving a major

,

loss of life, Korean Air will consult with the NTSB and the U.S. Department of State in rendering such

assistance.

IX. Notice concerning Liability for Man-made structures

In the event of an accident that results in significant damage to a man-made structure or other property on

the ground that is not government-owned, Korean Air will promptly provide notice, in writing, to the

extent practicable, directly to the owner of the structure or other property about liability for any property

damage and means for obtaining compensation.

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Family Support Plan

The written notice shall advise the owner (i) to contact the insurer of the property as the authoritative

source for information about coverage and compensation; (ii) to not rely on unofficial information offered

by Korean Air representatives about compensation by Korean Air for accident site property damage; and

(iii) to obtain photographic or other detailed evidence of property damage as soon as possible after the

accident, consistent with restrictions on access to the accident site.

X. Electronic Transmission ofNTSB Hearings

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a

location greater than eighty (80) miles from the accident site, Korean Air will ensure that the hearing or

proceeding is made available simultaneously by electronic means at a location open to the public at both

the origin, city and destination city of the flight, if that city is located in the United States.

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