May 17, 2010

VIA ELECTRONIC FILING

Docket-DOT-OST-201 0-U.S. Department of Transportation

1200 New Jersey Avenue, SE

West Building Ground Floor, Room Wi 2-140Washington, D.C. 20590

VIA FEDEX

Office of Public Affairs

National Transportation Safety Board

490 L’Enfant Plaza East, S.W.Washington, D.C. 20594

Re: Aegean Airlines Societe Anonyme dibla Aegean Airlines S.A.

Family Assistance Plan

Enclosed for filing please find the Family Assistance Plan of Aegean Airlines Societe Anonyme

d/bla Aegean Airlines S.A. Please do not hesitate to contact me if you have any questions.Sincerely yours,

wJarakas4

Counsel for Aegean Airlines Societe Anonyme

d/bla Aegean Airlines S.A.

AJH/ms

Enclosure

Clyde & Co US LLP is a Ddaware limited liability partnership with offices in New York, San Francisco and New Jersey.

Clyde & Co US LLP is affiliated with Clyde & Co LLP, a limited liability partnership registered in England and Wales that practices from branch and afflliate* offices in. Abu Dhabi, Bangalore 5,Belgrade*, Caracas,

Dar as Salaam, Doha, Dubai, Cluildford, Hong Kong, London, Moscow, Mumbai 5,Nantes, Paris, Piraeus, Rio de Janeiro, Riyadh*, Shanghai, Singapore and St. Petersburg
Assistance Act of 1996, 49 U.S.C. § 1136, and the Foreign Air Carrier Family Support Act of

1997, 49 U.S.C. § 41313, as amended and applicable to foreign air carriers operating to the

United States. This Plan will be implemented by Aegean Airlines, according to its terms, in theevent of an accident in the United States involving an aircraft under the control of Aegean

Airlines which results in a major loss oflife (“Covered Accident”).

The provisions of Aegean Airlines’ Plan include the following 1:

1. EQUAL TREATMENT OF PASSENGERS

The families of non-revenue passengers, including airline flight and cabin crew, will be

accorded the same treatment and receive the same family assistance services as the families of

revenue passengers. 49 U.S.C. § 4131 3(c)(9). Survivors and families of surviving and deceasedpassengers will be treated with sensitivity.

2. PROVISION OF SUFFICIENT RESOURCES

Aegean Airlines will commit sufficient resources to carry out this Plan and will provide

adequate training to its employees and agents to meet the needs ofsurvivors and family membersfollowing a Covered Accident. 49 U.S.C. § 41313(c)(l3) & (15).

Teams will be dispatched to the place of the accident and a senior official designated by

Aegean Airlines will supervise the provision of family assistance services. This senior officialwill immediately meet with and coordinate Aegean Airlines’ activities with the U.S. government

Certain Plan services may be accomplished by contractors engaged by Aegean Airlines to

perform Family Assistance functions.21 6559v1
Aegean Airlines will establish a reliable toll-free telephone number to receive calls from

families of passengers involved in a Covered Accident. This telephone number will be

publicized in the event of an accident and will be staffed by trained Aegean Airlines employees

or a qualified contractor engaged by Aegean Airlines. 49 U.S.C. § 413 13(c)(l).

Aegean Airlines will provide information authorized for release by Aegean Airlines and

NTSB. Until it is verified that a particular passenger was on board the flight, Aegean Airlines

will attempt to obtain contact and family information with respect to passengers from all callers

for the purpose of compiling a list of close family members and contact numbers.

4. LIST OF PASSENGERS

Aegean Airlines will compile a preliminary passenger list by comparing flight ticket

coupons with boarding information or through a computerized printout of boarding information.

Upon request, Aegean Airlines shall provide a list of the names of the passengers aboard

the aircraft, whether or not such names have been verified, to the Director of Family Support

Services designated by NTSB and to the organization designated for the accident under 49

U.S.C. § 1 136(a)(2). This list shall be based on the best available information at the time of therequest and shall be updated as information becomes available. 49 U.S.C. § 413 13(c)(4).

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6. NOTIFICATION OF FAMILIES

Aegean Airlines or its qualified contractor will notify the families of passengers involved

in a covered Accident before providing any public notice ofthe names of such passengers. Such

notice shall be provided by using the services of either the organization designated for the

accident under 49 u.s.c. § 1136(a)(2) or other suitably-trained individuals (49 U.S.C. §

41313 (c)(2)) and shall be provided as soon as practicable after Aegean Airlines has verified the

identity of a passenger involved in a Covered Accident, whether or not the names of all the

passengers have been verified. 49 U.S.C. § 413 13(c)(3).

7. TRAVEL AND CARE EXPENSES

Aegean Airlines will assist the family of any passenger in traveling to the location of a

Covered Accident and will provide for transportation to the place of the accident for up to two(2) family members. Aegean Airlines will provide reasonable accommodation and physical care

near the place ofthe accident for up to two (2) family members. 49 U.S.C. § 413 13(c)(12).

Aegean Airlines will establish an area near the place of the accident for families to meet

and receive briefings. This area will be protected from intrusions by the media and the general

public.

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1136(b). Local medical examiners, coroners or Federal Disaster Mortician Team members are

responsible for the recovery and identification of deceased passengers and the notification of

families when remains have been identified. On request, Aegean Airlines will provide the names

of family members and their contact numbers to the Government officials notifring familiesabout the identification ofremains.

When notification to families has been made regarding the identification of remains,

Aegean Airlines will consult with the family of each passenger concerning the disposition of anyremains and personal effects ofthe passenger that are within the control of Aegean Airlines. 49U.S.C. § 413 13(c)(5). Aegean Airlines will provide for the transportation of remains to a

location requested by the families.

9. RETURN OF PERSONAL EFFECTSTo the extent that any personal effects or possessions of passengers are within Aegean

Airlines’ control, or come into its control, and can be identified as belonging to a specific

passenger, Aegean Airlines or its contractor will return, upon request, such possessions orpersonal effects, regardless of their condition, to the family of the passenger unless the

possession is needed for the accident investigation or a criminal investigation. 49 U.S.C. §

413 13(c)(6).

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Aegean Airlines will consult with the family of each passenger concerning construction

by Aegean Airlines of any monument to the passengers in the United States, including anyinscription on the monument. 49 U.S.C. § 413 13(c)(8). The desires of each family will beconsidered and, if it is not possible to achieve unanimity among the families concerning the

design and location of the monument, Aegean Airlines will erect in appropriate monumentacceptable to a majority ofthe families.

11. DESIGNATION OF AEGEAN AIRLINES STAFF TO IMPLEMENT

FAMILY ASSISTANCE SERVICES

Aegean Airlines will designate, with alternates: an Aegean Airlines official in charge of

Family Assistance Activities at the site, an Aegean Airlines official in charge of compiling and

delivering a passenger manifest and an Aegean Airlines official in charge of family notification.

Aegean Airlines will provide the NTSB with the names of these individuals and other pertinentinformation required by the NTSB immediately after being notified of a Covered Accident.

12. SERVICE AND ASSISTANCE TO FAMILIES OF PASSENGERS

Aegean Airlines will work with any organization designated under 49 U.S.C. §

1 136(a)(2), on an ongoing basis, to ensure that families of passengers receive an appropriate

level of services and assistance following a Covered Accident. 49 U.S.C. § 41313(c)(1O).

Aegean Airlines will assist the designated organization and provide services, at the request ofthe

designated organization, if appropriate under U.S. law and reasonable.

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49U.S.C. 1136 and41313. 49U.S.C.41313(c)(11).

Aegean Airlines will require the designated organizations to provide it with a plan of

tasks to be performed by the organization and anticipated expenses. Aegean Airlines also willrequire that it be consulted about costs, as they are incurred, and receive an itemized list of

services rendered, expenses and supporting documentation, before payment is made.

14. TWENTY-FOUR EMERGENCY TELEPHONE CONTACTS

Aegean Airlines will provide, under separate cover, a list of 24-hour emergency

telephone contacts at Aegean Airlines’ head office in Greece and its designated agent in North

America, where information about an aircraft involved in a Covered Accident may be obtained.

Aegean Airlines also will provide, under separate cover, the names and telephone

numbers of the Aegean Airlines officials who will coordinate family assistance activities at the

accident site, compile passenger list and supervise the notification offamilies.

15. CONSULTATION ON AIRCRAFT ACCIDENT NOT COVERED BY

PLAN

Aegean Airlines will consult with the NTSB and the Department of State on the provision

of assistance to U.S. citizens within the United States with respect to an aircraft accident outside

the United States involving a major loss of life. 49 U.S.C. § 413 13(c)(l6).

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property about liability for any property damage and means for obtaining compensation. Thewritten notice shall advise the owner:

(i) to contact the insurer of the property as the authoritative source for

information about coverage and compensation;

(ii) not to rely on unofficial information offered by Aegean Airlines’

representatives about compensation by Aegean Airlines for accident-siteproperty damage; and

(iii) to obtain photographic or other detailed evidence of property damage as

soon as possible after the accident, consistent with restrictions on access to

the accident site.

17. SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARING

In the case of an accident in which the NTSB conducts a public hearing or comparable

proceeding at a location greater than eighty (80) miles from the accident site, Aegean Airlineswill ensure that the proceeding is made available simultaneously by electronic means at a

location open to the public at both the origin city and destination city of Aegean Airlines’ flight if

that city is located in the United States.

18. REVISION AND CODE-SHARE AGREEMENTS

The foregoing Plan and subsequent amendments will be filed with the U.S. Department

of Transportation and the NTSB in accordance with the Foreign Air Carrier Family Support

Act of 1997, as amended. Aegean Airlines reserves the right to introduce changes to this Planfrom time to time, including, but not limited to, changes to reflect any approved code-sharearrangements.

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