## ZUCKERT SCOUTT [y

## RASENBERGER, L.L.P.
888 Seventeenth Street, NVY. Washington. DC 2CXX>6-.3.309


### September 27,2013 BY ELECTRONIC FILING Docket Section U.S. Department ofTransportation 1200New Jersey Avenue, S.E. W12-140 Washington, DC 20590

Re: Korean Air Lines Co., Ltd. Revised Aviation Disaster Family Assistance Plan Docket 08T-1996-3304 Dear Madam or Sir: Korean Air Lines Co., Ltd. ("Korean Air") hereby submits itsupdated Aviation Disaster Family Assistance Plan ("Plan") to the U.S. Department ofTransportation (and separately to the National Transportation Safety Board), in accordance with the Foreign Air Carrier Family Support Act of 1997, as amended bythe Wendell H. Ford Aviation Investment and Reform Act and the Vision 100- Century ofAviation Reauthorization Act. This Plan updates the version flIed on March 11, 2004. The 24-hour emergency contact information has been redacted from this version ofthe Plan and has been provided to the National Transportation Safety Board under separate cover. Ifyou have any questions concerning the attached Plan; please do not hesitate to contact 

### us. Sincerely, ZUCKERT, SCOUTT &RASENBERGER, 

### L.L.P. 

# Bylo.u.ill.1u~Q9""')~~ 

# if . William H. Callaway ~- \ David M. Endersbee Counsel forKorean Air Lines Co., Ltd. Enclosure

# Fami,ly 

# Support Plan
= ..' ~



# KSRFANAIR

Sep 26, 2013 . .

## .KSRFANAIR

I. Introduction FamilySupport Plan

Korean Air hereby submits its revised Family Support Plan to the Secretary ofthe Department of Transportation (the "DOT") and the Chairman ofthe National Transportation Safety Board (the "NTSB") in compliance with the provisions ofthe Foreign Air Carrier Family Support Act, as amended by the Aviation Investment and Reform Act forthe 21" Century, and as further amended byVision IDO-Century ofAviation Reauthorization Act (P.L. 108-176, Dec 12, 2003) (collectively, the "Act"). The Act requires each air carrier providing airtransportation into the u.S. to file

### aplan for addressing the needs ofthe families ofpassengers involved in anaircraft accident inthe United States that results in amajor loss of life. Korean Air recognizes that an essential element ofthe Company's response to any accident isto address the needs offamilies ofpassengers. To that end, in compliance with the requirements ofthe Act, Korean Air's Family Support Plan has been developed to:.

• act inthe best interest ofthe families ofpassengers involved in any aircraft accident that occurs inthe United States involving Carrier's aircraft and resulting in amajor loss oflife;

• treat the members of such families with dignity, respect and sensitivity to their cultural, religious, national and ethnic backgrounds, and assist them inthe manner set forth inthis Family Support Plan;

• coordinate the assistance that Carrier provides to families ofpassengers with the efforts ofthe NTSB and other governmental agencies inthe event ofan aviation disaster; and

• fulfill Carrier's responsibilities under the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act forthe 21 ,tCentury and the Vision IDO-CenturyofAviation Reauthorization Act.



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# KSRFANAIR

II. Response Planning FamilySupport Plan

Korean Air's Family Support Plan forms an integral part ofthe Company's overall emergency response plan forresponding to an aviation disaster. This Family Support Plan sets forth in summary fashion Korean Air's plan for responding to the needs ofthe families ofpassengers involved inan accident inthe United States. Detailed procedures for implementation ofthis Family Support Plan are contained inthe Company's emergency response manual. Overall responsibility for administering Korean Air's emergency response plan - and this Family Support Plan - isvested inthe Corporate Safety, Security and Compliance Department. This Department works closely with the Operations Control Center, which monitors the Company's operations twenty-four hours aday, seven days aweek. In conjunction with the development ofthis Family Support Plan, Korean Air has undertaken the following measures to enhance its response to an aviation disaster:

• Korean Air has adopted aplan for publicizing areliable, toll-free telephone number and will identiry personnel to handle calls from families ofpassengers.

• Korean Air has developed aplan for providing notification to families ofthe names ofpassengers using the services ofthe independent disaster relief organization designated bythe NTSB (such as the American Red Cross (the "Red Cross"» or other suitably trained personnel.

• Korean Air is preparing and will maintain alist ofpersonnel with family assistance responsibilities.

• Korean Air iscommitted to providing personnel with training sufficient to meet the needed of survivors and other family members.

• Korean Air is committed to identirying and providing sufficient resources to carry out this plan.



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# KSRFANAIR FamilySupport Plan

• Korean Air is committed to providing family assistance without regard to passenger's status as a revenue passenger, non-revenue passenger, or crewmember for an aircraft accident that occurs in the U.S. 

## III. Passenger Identification and Family Notification A. Passenger Name Lists Immediately following an accident, Korean Air will compile alist ofthe passengers onboard the flight based upon the best available information. This information will be assembled initially using the passenger name list(PNL) for the flight and will be verified by cross-checking the names against other information available to the Company. Korean Air will update the list ofpassengers periodically based upon new information. The Company also will emphasize to its personnel the confidential and sensitive nature ofthe passenger manifest information. B. Passenger Identification Korean Air will rely on the duly authorized medical examiner orcoroner forpositive identification of fatalities. C. Notification to NTSB and Designated Independent Organization Immediately upon request, Korean Air will provide to the NTSB family support services director (and, if sorequested, the independent relief organization designated bythe NTSB, such asthe Red Cross) a passenger name listthat reflects the best information that is available atthe time of such request. The list will be marked, ifappropriate, "preliminary and unconfirmed." Korean Air will update the list of passengers periodically based upon new information. D. Notification to Family Members Before public release ofthe passenger list, Korean Air will notifYfamilies as soon as ithas verified each individual's status as apassenger on the affected flight without waiting for allthe names ofpassengers to be verified. Ifat allpracticable, notification offamilies will be made inperson by Korean Air orby the 

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## FamilySupport Plan

independent disaster relief organization designated by the NTSB (the Red Cross) to coordinate emotional care and support for families ofpassengers. E. Confidentiality ofInformation Korean Air has adopted an internal policy prohibiting the unauthorized release ofpassenger manifest information. Korean Air will not release acustomer's name publicly to the media until the family has been notified. F. Positive Identification ofDeceased Passengers Korean Air recognizes that itisthe responsibility ofthe medical examiner orcoroner to make apositive identification ofany deceased passengers. Ifapassenger has died, the medical examiner or coroner will coordinate with the disaster mortuary team commander toprovide official notification ofdeath to family members. G. Hospitalization and Assistance Provided to Survivors For injured passengers, the hospital isresponsible for updating the status ofthe medical condition of hospitalized passengers. The hospital orKorean Air will advise family members ofthe status of hospitalized passengers and periodically will advise them ofchanges inthe passenger's medical condition; 

## IV. Assistance toPassengers and Families Korean Air will cooperate fully with the NTSB and the NTSB designated organization, such as the Red Cross, to ensure that families ofpassengers receive an appropriate level ofmental health and counseling services following an accident inthe United States. In addition, Korean Air will assign one ormore family assistance team members to the family ofeach affected passenger to provide support and assistance. Whenever feasible, Korean Air intends to provide facilities forthe assistance offamily members atthe accident site. 

## V. Family Access tothe Accident Site

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## KSRFANAIR

A. Access to the Accident Site 

## FamilySupport Plan

Within limitations established by the NTSB and other federal, state and local authorities, Korean Air will respond to family requests for access to the accident site. Access to the site also may be limited byterrain, security measures orunforeseen conditions beyond the Company's control. B. Travel to the Site Korean Air will assist the family ofapassenger wishing to travel to the location ofthe accident and will provide forthe physical care ofthe family while the family is staying at such location. 

## VI. Passenger Remains, Personal Effects, and Monuments A. Disposition ofRemains Korean Airunderstands that final responsibility forthe disposition ofidentified and unidentified human remains lies with the medical examiner and coroner. The medical examiner or coroner will release any identified remains directly to the families. Ifany human remains come into Korean Air's control, Korean Air will consult with each family about the disposition ofany remains in its control. B. Return ofPersonal Effects Korean Air recognizes that NTSB and other federal, state and local authorities should return identifiable personal effects to the passenger's family and not to Korean Air. The same authorities should determine the disposition ofany unidentifiable personal effects. Ifany personal effects come into Korean Air's control, Korean Air will consult with each family about the disposition of such personal effects. If requested, Korean Air will return any identified personal effects under its control to families as soon as possibie ifthey are not needed by the NTSB as part ofthe accident investigation orby a law enforcement authority conducting acriminal investigation. Once each family has reviewed allunidentifiable personal effects, Korean Air will retain any unclaimed personal effects ina secure area for at least eighteen (18) months and will coordinate with the families on the disposition ofthese items. Korean Air may accomplish this work by contracting with third party service providers who specialize inthe recovery and classification ofpersonal effects. 

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# . KSRPANAIR

C. Construction ofMonuments 

## FamilySupport Plan

Korean Air will consult with the families ofeach passenger about the construction by Korean Air ofa monument to the passengers involved inan aviation disaster. Such consultation will include adiscussion for any inscription to be made on the monument. 

## VII. Relationship with Designated Independent Organization Korean Air will cooperate on an on-going basis with the independent organization designated bythe NTSB (such as the Red Cross) to ensure that families receive an appropriate level ofmental health and counseling services following an accident. Korean Air will provide reasonable compensation to the designated independent organization for any mental health and counseling services provided to the families ofpassengers. 

## VIII. Accidents Outside ofthe United States Although Korean Air's emergency response plan is applicable to aviation disasters that may occur in any part ofthe world, this Family Support Plan have been developed to take into account the specific requirements ofthe Act. Consequently, this Family Support Plan is applicable only to accidents that take place inthe United States. In the event that Korean Air volunteers assistance to United States citizens within the United States for an aircraft accident that occurs outside the United States involving amajor 

### , loss oflife, Korean Air will consult with the NTSB and the U.S. Department of State inrendering such assistance. 

## IX. Notice concerning Liability forMan-made structures Inthe event ofan accident that results insignificant damage to aman-made structure or other property on the ground that is not government-owned, Korean Air will promptly provide notice, inwriting, to the extent practicable, directly to the owner ofthe structure or other property about liability for any property damage and means for obtaining compensation. 

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## FamilySupport Plan

The written notice shall advise the owner (i) to contact the insurer ofthe property asthe authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by Korean Air representatives about compensation by Korean Air for accident site property damage; and (iii) to obtain photographic or other detailed evidence ofproperty damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 

## X. Electronic Transmission ofNTSB Hearings Inthe case ofan accident inwhich the NTSB conducts apublic hearing or comparable proceeding at a location greater than eighty (80) miles from the accident site, Korean Air will ensure that the hearing or proceeding is made available simultaneously by electronic means ata location open to the public atboth the origin,city and destination city ofthe flight, ifthat city is located inthe United States.



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