CLYDE&COUSLLPTheChryslerBuilding405LedngtonAvenueNewYork,NewYork10174Telephone:2127103900Facsimile:2127103950www.dydeco.usandrew.harakas@cliieco.usMay17,2010VIAELECTRONICFILINGDocket-DOT-OST-2010-U.S.DepartmentofTransportation1200NewJerseyAvenue,SEWestBuildingGroundFloor,RoomWi2-140Washington,D.C.20590VIAFEDEXOfficeofPublicAffairsNationalTransportationSafetyBoard490L’EnfantPlazaEast,S.W.Washington,D.C.20594Re:AegeanAirlinesSocieteAnonymediblaAegeanAirlinesS.A.FamilyAssistancePlanEnclosedforfilingpleasefindtheFamilyAssistancePlanofAegeanAirlinesSocieteAnonymed/blaAegeanAirlinesS.A.Pleasedonothesitatetocontactmeifyouhaveanyquestions.Sincerelyyours,wJarakas4CounselforAegeanAirlinesSocieteAnonymed/blaAegeanAirlinesS.A.AJH/msEnclosureClyde&CoUSLLPisaDdawarelimitedliabilitypartnershipwithofficesinNewYork,SanFranciscoandNewJersey.Clyde&CoUSLLPisaffiliatedwithClyde&CoLLP,alimitedliabilitypartnershipregisteredinEnglandandWalesthatpracticesfrombranchandafflliate*officesin.AbuDhabi,Bangalore5,Belgrade*,Caracas,DarasSalaam,Doha,Dubai,Cluildford,HongKong,London,Moscow,Mumbai5,Nantes,Paris,Piraeus,RiodeJaneiro,Riyadh*,Shanghai,SingaporeandSt.PetersburgAEGEANAIRLINESSOCIETEANONYMEdlb/aAEGEANAIRLINESS.A.’SFAMILYASSISTANCEPLANAegeanAirlinesSocieteAnonymedlb/aAegeanAirlinesS.A.(“AegeanAirlines”)hasestablishedthefollowingFamilyAssistancePlantocomplywiththeAviationDisasterFamilyAssistanceActof1996,49U.S.C.§1136,andtheForeignAirCarrierFamilySupportActof1997,49U.S.C.§41313,asamendedandapplicabletoforeignaircarriersoperatingtotheUnitedStates.ThisPlanwillbeimplementedbyAegeanAirlines,accordingtoitsterms,intheeventofanaccidentintheUnitedStatesinvolvinganaircraftunderthecontrolofAegeanAirlineswhichresultsinamajorlossoflife(“CoveredAccident”).TheprovisionsofAegeanAirlines’Planincludethefollowing1:1.EQUALTREATMENTOFPASSENGERSThefamiliesofnon-revenuepassengers,includingairlineflightandcabincrew,willbeaccordedthesametreatmentandreceivethesamefamilyassistanceservicesasthefamiliesofrevenuepassengers.49U.S.C.§41313(c)(9).Survivorsandfamiliesofsurvivinganddeceasedpassengerswillbetreatedwithsensitivity.2.PROVISIONOFSUFFICIENTRESOURCESAegeanAirlineswillcommitsufficientresourcestocarryoutthisPlanandwillprovideadequatetrainingtoitsemployeesandagentstomeettheneedsofsurvivorsandfamilymembersfollowingaCoveredAccident.49U.S.C.§41313(c)(l3)&(15).TeamswillbedispatchedtotheplaceoftheaccidentandaseniorofficialdesignatedbyAegeanAirlineswillsupervisetheprovisionoffamilyassistanceservices.ThisseniorofficialwillimmediatelymeetwithandcoordinateAegeanAirlines’activitieswiththeU.S.governmentCertainPlanservicesmaybeaccomplishedbycontractorsengagedbyAegeanAirlinestoperformFamilyAssistancefunctions.216559v1agenciesresponsibleforfamilyassistancesuchastheNationalTransportationSafetyBoard(NTSB)anddesignatedindependentorganizationssuchastheRedCross.49U.S.C.§1136(c)(1).3.TOLL-FREETELEPHONENUMBERAegeanAirlineswillestablishareliabletoll-freetelephonenumbertoreceivecallsfromfamiliesofpassengersinvolvedinaCoveredAccident.ThistelephonenumberwillbepublicizedintheeventofanaccidentandwillbestaffedbytrainedAegeanAirlinesemployeesoraqualifiedcontractorengagedbyAegeanAirlines.49U.S.C.§41313(c)(l).AegeanAirlineswillprovideinformationauthorizedforreleasebyAegeanAirlinesandNTSB.Untilitisverifiedthataparticularpassengerwasonboardtheflight,AegeanAirlineswillattempttoobtaincontactandfamilyinformationwithrespecttopassengersfromallcallersforthepurposeofcompilingalistofclosefamilymembersandcontactnumbers.4.LISTOFPASSENGERSAegeanAirlineswillcompileapreliminarypassengerlistbycomparingflightticketcouponswithboardinginformationorthroughacomputerizedprintoutofboardinginformation.Uponrequest,AegeanAirlinesshallprovidealistofthenamesofthepassengersaboardtheaircraft,whetherornotsuchnameshavebeenverified,totheDirectorofFamilySupportServicesdesignatedbyNTSBandtotheorganizationdesignatedfortheaccidentunder49U.S.C.§1136(a)(2).Thislistshallbebasedonthebestavailableinformationatthetimeoftherequestandshallbeupdatedasinformationbecomesavailable.49U.S.C.§41313(c)(4).25.RELEASEOFPASSENGERLISTAegeanAirlineswillnotreleaseapassenger’snametothemediauntilAegeanAirlineshasverifiedthatthepassengerwasaboardandhasnotifiedaclosefamilymemberthatthepassengerwasaboardtheflight.49U.S.C.§41313(c)(2).6.NOTIFICATIONOFFAMILIESAegeanAirlinesoritsqualifiedcontractorwillnotifythefamiliesofpassengersinvolvedinacoveredAccidentbeforeprovidinganypublicnoticeofthenamesofsuchpassengers.Suchnoticeshallbeprovidedbyusingtheservicesofeithertheorganizationdesignatedfortheaccidentunder49u.s.c.§1136(a)(2)orothersuitably-trainedindividuals(49U.S.C.§41313(c)(2))andshallbeprovidedassoonaspracticableafterAegeanAirlineshasverifiedtheidentityofapassengerinvolvedinaCoveredAccident,whetherornotthenamesofallthepassengershavebeenverified.49U.S.C.§41313(c)(3).7.TRAVELANDCAREEXPENSESAegeanAirlineswillassistthefamilyofanypassengerintravelingtothelocationofaCoveredAccidentandwillprovidefortransportationtotheplaceoftheaccidentforuptotwo(2)familymembers.AegeanAirlineswillprovidereasonableaccommodationandphysicalcareneartheplaceoftheaccidentforuptotwo(2)familymembers.49U.S.C.§41313(c)(12).AegeanAirlineswillestablishanareaneartheplaceoftheaccidentforfamiliestomeetandreceivebriefings.Thisareawillbeprotectedfromintrusionsbythemediaandthegeneralpublic.38.DISPOSITIONOFREMAINSTheNTSBhasprimaryFederalresponsibilityforfacilitatingtherecoveryandidentificationoffatally-injuredpassengersinvolvedinaCoveredAccident.49U.S.C.§1136(b).Localmedicalexaminers,coronersorFederalDisasterMorticianTeammembersareresponsiblefortherecoveryandidentificationofdeceasedpassengersandthenotificationoffamilieswhenremainshavebeenidentified.Onrequest,AegeanAirlineswillprovidethenamesoffamilymembersandtheircontactnumberstotheGovernmentofficialsnotifringfamiliesabouttheidentificationofremains.Whennotificationtofamilieshasbeenmaderegardingtheidentificationofremains,AegeanAirlineswillconsultwiththefamilyofeachpassengerconcerningthedispositionofanyremainsandpersonaleffectsofthepassengerthatarewithinthecontrolofAegeanAirlines.49U.S.C.§41313(c)(5).AegeanAirlineswillprovideforthetransportationofremainstoalocationrequestedbythefamilies.9.RETURNOFPERSONALEFFECTSTotheextentthatanypersonaleffectsorpossessionsofpassengersarewithinAegeanAirlines’control,orcomeintoitscontrol,andcanbeidentifiedasbelongingtoaspecificpassenger,AegeanAirlinesoritscontractorwillreturn,uponrequest,suchpossessionsorpersonaleffects,regardlessoftheircondition,tothefamilyofthepassengerunlessthepossessionisneededfortheaccidentinvestigationoracriminalinvestigation.49U.S.C.§41313(c)(6).4AegeanAirlinesoritsqualifiedcontractorwillcreateaninventoryofanyunclaimedpossessionsorpersonaleffectswithinitscontrolandretainsuchpropertyforaperiodofnotlessthaneighteen(18)monthsfollowingthedateoftheaccident.49U.S.C.§41313(c)(7).10.MONUMENTSAegeanAirlineswillconsultwiththefamilyofeachpassengerconcerningconstructionbyAegeanAirlinesofanymonumenttothepassengersintheUnitedStates,includinganyinscriptiononthemonument.49U.S.C.§41313(c)(8).Thedesiresofeachfamilywillbeconsideredand,ifitisnotpossibletoachieveunanimityamongthefamiliesconcerningthedesignandlocationofthemonument,AegeanAirlineswillerectinappropriatemonumentacceptabletoamajorityofthefamilies.11.DESIGNATIONOFAEGEANAIRLINESSTAFFTOIMPLEMENTFAMILYASSISTANCESERVICESAegeanAirlineswilldesignate,withalternates:anAegeanAirlinesofficialinchargeofFamilyAssistanceActivitiesatthesite,anAegeanAirlinesofficialinchargeofcompilinganddeliveringapassengermanifestandanAegeanAirlinesofficialinchargeoffamilynotification.AegeanAirlineswillprovidetheNTSBwiththenamesoftheseindividualsandotherpertinentinformationrequiredbytheNTSBimmediatelyafterbeingnotifiedofaCoveredAccident.12.SERVICEANDASSISTANCETOFAMILIESOFPASSENGERSAegeanAirlineswillworkwithanyorganizationdesignatedunder49U.S.C.§1136(a)(2),onanongoingbasis,toensurethatfamiliesofpassengersreceiveanappropriatelevelofservicesandassistancefollowingaCoveredAccident.49U.S.C.§41313(c)(1O).AegeanAirlineswillassistthedesignatedorganizationandprovideservices,attherequestofthedesignatedorganization,ifappropriateunderU.S.lawandreasonable.513.COMPENSATIONTODESIGNATEDORGANIZATIONAegeanAirlineswillreasonablycompensateanyorganizationdesignatedpursuantto49U.S.C.§1136(a)(2)forservicesandassistanceprovidedbytheorganizationinaccordancewith49U.S.C.1136and41313.49U.S.C.41313(c)(11).AegeanAirlineswillrequirethedesignatedorganizationstoprovideitwithaplanoftaskstobeperformedbytheorganizationandanticipatedexpenses.AegeanAirlinesalsowillrequirethatitbeconsultedaboutcosts,astheyareincurred,andreceiveanitemizedlistofservicesrendered,expensesandsupportingdocumentation,beforepaymentismade.14.TWENTY-FOUREMERGENCYTELEPHONECONTACTSAegeanAirlineswillprovide,underseparatecover,alistof24-houremergencytelephonecontactsatAegeanAirlines’headofficeinGreeceanditsdesignatedagentinNorthAmerica,whereinformationaboutanaircraftinvolvedinaCoveredAccidentmaybeobtained.AegeanAirlinesalsowillprovide,underseparatecover,thenamesandtelephonenumbersoftheAegeanAirlinesofficialswhowillcoordinatefamilyassistanceactivitiesattheaccidentsite,compilepassengerlistandsupervisethenotificationoffamilies.15.CONSULTATIONONAIRCRAFTACCIDENTNOTCOVEREDBYPLANAegeanAirlineswillconsultwiththeNTSBandtheDepartmentofStateontheprovisionofassistancetoU.S.citizenswithintheUnitedStateswithrespecttoanaircraftaccidentoutsidetheUnitedStatesinvolvingamajorlossoflife.49U.S.C.§41313(c)(l6).616.NOTICECONCERNINGLIABILITYFORMAN-MADESTRUCTURESIntheeventofanaccidentthatresultsinsignificantdamagetoaman-madestructureorotherpropertyonthegroundthatisnotgovernment-owned,AegeanAirlineswillpromptlyprovidewrittennotice,totheextentpracticable,directlytotheownerofthestructureorotherpropertyaboutliabilityforanypropertydamageandmeansforobtainingcompensation.Thewrittennoticeshalladvisetheowner:(i)tocontacttheinsurerofthepropertyastheauthoritativesourceforinformationaboutcoverageandcompensation;(ii)nottorelyonunofficialinformationofferedbyAegeanAirlines’representativesaboutcompensationbyAegeanAirlinesforaccident-sitepropertydamage;and(iii)toobtainphotographicorotherdetailedevidenceofpropertydamageassoonaspossibleaftertheaccident,consistentwithrestrictionsonaccesstotheaccidentsite.17.SIMULTANEOUSELECTRONICTRANSMISSIONOFNTSBHEARINGInthecaseofanaccidentinwhichtheNTSBconductsapublichearingorcomparableproceedingatalocationgreaterthaneighty(80)milesfromtheaccidentsite,AegeanAirlineswillensurethattheproceedingismadeavailablesimultaneouslybyelectronicmeansatalocationopentothepublicatboththeorigincityanddestinationcityofAegeanAirlines’flightifthatcityislocatedintheUnitedStates.18.REVISIONANDCODE-SHAREAGREEMENTSTheforegoingPlanandsubsequentamendmentswillbefiledwiththeU.S.DepartmentofTransportationandtheNTSBinaccordancewiththeForeignAirCarrierFamilySupportActof1997,asamended.AegeanAirlinesreservestherighttointroducechangestothisPlanfromtimetotime,including,butnotlimitedto,changestoreflectanyapprovedcode-sharearrangements.7