[ DO NOT PUBLISH] 

## In the 

# United States Court of Appeals For the Eleventh Circuit

____________________
No. 21

- 13343
Non

- Argument Calendar

____________________
STAR TITLE PARTNERS OF PALM HARBOR, LLC, a Florida limited liability company,
Plaintiff

- Appellant,

versus ILLINOIS UNION INSURANCE COMPANY, an Illinois corporation,

Defendant

- Appellee.

____________________ Appeal from the United States District Cou rt for the Middle District of Florida D.C. Docket No. 8:20

- cv

- 02155

- JSM

- AAS

____________________ USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 1 of 132 Opinion of the Court 21

- 13343

Before J ORDAN , J ILL P RYOR , and B RANCH , Circuit Judges.
PER CURIAM: Star Title Partners of Palm Harbor, LLC s ought coverage under its Cyber Protection Insurance Policy after it was fraudulently induced

— by an unknown actor impersonating a mortgage lender

— to wire funds to an incorrect account. Illinois Union Insurance Company denied coverage
, asserting that Star Title failed to meet the require ments under the applicable provision in the policy. The district court agreed that coverage did not exist under the plain language of the policy , and granted summary judgment in favor of Illinois Union. After review of the parties’ briefs and the record, we affirm. 1
I Star Title argues that the fraudulently induced wire transfer qualifies as a covered loss under the Cybercrime Endorsement of its Cyber Protection Policy. We briefly recount th e events that led to that wire transfer below, highlight the relevant provision in the policy, and summarize the district court’s conclusions.

A

1 We assume the parties’ familiarity with the facts and procedural history andset out only what is necessary to explain our decision. As to issues not discussed, we summarily affirm. USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 2 of 1321

- 13343 Opinion of the Court 3

Star Title , a settlement agent , was hired to close a residential real estate transaction. For each sale, it typically divides the tasks among two representatives: a processer who is responsible for clearing title for the property, and a closer who is responsible for distributing funds at closing. For the sale in quest ion, Star Title assigned Dee Osborne as the processer and Kathy Wellington as the closer. The seller of the home identified Capital Mortgage Services of Texas as his lender and lienholder on the property. Ms. Osborne confirmed that CMS did in fact have a lien on the home and requested payoff information. Initially, she contacted CMS at the phone number the seller provided and was able to speak to a representative who told her to submit a request for the information to payoffs@cap i talmort.com

. Ms. Osbo rne obliged and sent an email requesting a “Mortgage Loan Payoff Letter.” She also provided the name of the sellers/mortgagors, the address of the property, the loan number, the closing date, and attached a copy of the seller’s authorization form.
Ms. Osb orne then received (what we now know) was a fraudulent email from an unknown actor who claimed to be a CMS payoff representative named “Kaitlyn Holt .” Ms. Osborne did not suspect that the email was fraudulent and simply verified that it correctly referenc ed the information she initially provided via email. The email also contained a copy of the requested Payoff Statement, along with instructions for how to transfer payoff funds. Ms. Osborne verified that the Payoff Statement was USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 3 of 134 Opinion of the Court 21

- 13343 generated by CMS, that i t correctly identified the sellers/mortgagors, the loan number, and the property address, and that the payoff amount was consistent with what the seller represented

. In addition to this email, Star Title also received a second copy of the Payoff Statement
, via facsimile
, purportedly sent by CMS. Ms. Osborne re viewed this faxed copy of the Payoff Statement and verified that it matched the statement provided via email earlier that day. Believing this Payoff Statement to be legitimate, the amount listed in t he statement was included in the sellers’ debit column of the Final ALTA Settlement Statement presented to the buyers and sellers at closing

. Ms. Osborne was aware that online banking fraud was prominent in the real estate industry

. She was therefore on high alert for red flags of possible fraud. But in this case, she did not suspect fraud and believed the Payoff Statement was authentic. If she had “noticed any red flags or suspicious circumstances . . . [she] would have taken additional steps to verif y the authenticity of the wire transfer instructions.” D.E. 23

- 1 at 3. Accordingly, s he proceeded to initiate Star Title’s two

- person authentication protocol

. She set up the wir e transfer so that, upon the approval of the closing representative (Ms. Well ington in this case), the payoff funds from Star Title’s escrow account would be transferred to the account provided in the Payoff Statement. After Ms. Osborne set up the wire transfer
, she inputted the information into Star Title’s software system

. She then emailed Ms. Wellington to notify her that the wire was ready for her USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 4 of 1321

- 13343 Opinion of the Court 5

review. Ms. Wellington was tasked with cross

- refencing the hard copy of the wiring instructions , provided by Ms. Osborne , with the information in the software system

. Ms. Well ington was not obligated to reach out to the lender to verify that the wiring instructions were accurate. In this case, Ms. Wellington found that thewiring information in the hard copy matched the writing information in Star Title’s system, and so she re leased the wire to the (fraudulent) account. It was later brought to Ms. Osborne’s attention by the seller’s real estate agent that CMS had not received the payoff funds. Ms. Osborne reached out to a representative at CMS , who informed her that the wire information she had received via email and fax was incorrect. Star Title then conducted an internal investigation to identify if “there [was] something [it] could’ve done differently or could’ve done better.” D.E. 19

- 1 at 12 (deposition of Star Title COO Shera Hunter). It concluded that there was not but conceded that at the time of th e wire transfer, Star Title did not have policy in place to call the lender directly to verify the wire transfer information. See id.
B
Star Title submitted a claim to Illinois Union under its Cybercrime Endorsement of its insurance policy. The E ndorsement includes a Deceptive Transfer Fraud insuring clause that provides the following: USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 5 of 136 Opinion of the Court 21

- 13343 We will pay for Your loss of Funds resulting directly from Your having transferred, paid or delivered any Funds from Your Account as the direct result of an intentional misleading of Your employee, through a misrepresentation of a material fact (“Deceptive Transfer”) which is:

1. relied upon by an employee, and

2. sent via a telephone call, email, text, instant message, social media related communication, or any other electronic instruction, including a phishing,spearphishing, social engineering, pretexting, diversion, or other confidence scheme, and,

3. sent by a person purp orting to be an employee, customer, client or vendor; and,

4. the authenticity of such transfer request is verified in accordance with Your internal procedures.

D.E. 19

- 7 at 32 (bold emphasis in original omitted). To secure coverage under this provision, Sta r Title must show that its loss resulting from the intentional misleading of Ms. Osborne, was (1) relied upon by Ms. Osborne; (2) sent via one of the delineated methods of communication; (3) by a person purporting to be an employee, customer, client or ven dor; and (4) the authenticity of the wire USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 6 of 1321

- 13343 Opinion of the Court 7 transfer instructions was verified according to Star Title’s internal procedures. 2 Illinois Union denied coverage because (1) CMS was not anemployee, customer, client or vendor of Star Title, and (2) Star Title f ailed to verify the transfer request according to its procedures. See D.E. 1

- 1 at 51.
C Star Title filed suit in state court against Illinois Union for breach of contract , and Illinois Union removed the matter to federal court. Star Title filed a motion for partial summary judgment asserting coverage under the Deceptive Transfer Fraud provisionof the Cybercrime Endorsement of its policy. Illinois Union responded with a cross

- motion for summary judgment.
The district court denied Star Title’s M otion for partial summary judgment and granted Illinois Union’s cross motion for summary judgment. It explained that CMS was not an employee, customer, client or vendor of Star Title u nder the plain meaning of those terms. See D.E. 27 at 9

– 10. It also concluded that Star Title made “no attempt to verify the authenticity of CMS’s alleged wire

2 The Policy also excludes coverage for “any loss resulting from

. . . any person purporting to be a representative of any financial institution, asset manager, broker

- dealer, armored motor vehicle company, or any similar entity.” D.E. 19

- 7 at 32 ( listing exclusions under the Cybercrime Endorsement) . Because

we conclude tha t Star Title does not meet the requirements for coverage under the E ndorsement, we do not reach nor opine on this exclusion applies. USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 7 of 138 Opinion of the Court 21

- 13343 transfer instructions pursuant to [its] internal procedures.” Id. at 10. Star Title timely appealed.
II
We review a district court’s grant of a motion for summary judgment de novo

. See Rojas v. Fla. , 285 F.3d 1339, 1341 (11th Cir. 2002). In so doing, we view all the ev idence and draw all reasonable inferences in the light most favorable to the non

- moving party. Id. at 1341

– 42. Under Florida law, the insured party generally bears the burden of proving a covered loss. SeeLaFarge Corp. v. Travelers Indem. Co. , 118 F.3d 1511, 1516 (11th Cir. 1997). The Florida Supreme Court has held that a n in surance policy provision should be construed according to its plain meaning. See Taurus Holdings, Inc. v. U.S. Fid. & Guar. Co., 913 So. 2d 528, 532 (Fla. 2005). See also Gen. Star Indem. Co. v. W. Fla. Village Inn, Inc. , 874 So. 2d 26, 29 (Fla. Dist. Ct. App. 2004) (“ Like other contracts, contracts of insurance should receive a construction that is reasonable, practical, sensible, and just.” ).

“ If the relevant policy language is susceptible to more than one reasonable interpreta tion, one providing coverage and the another limiting coverage, the insurance policy is considered ambiguous. ” Auto

- Owners Ins. Co. v. Anderson , 756 So. 2d 29, 34 (Fla. 2000)

. Ambiguous policy provisions are construed in favor of coverage and against the insurer. See Flores v. Allstate Ins. Co. , 819 USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 8 of 1321

- 13343 Opinion of the Court 9
So. 2d 740, 744 (Fla. 2002). But “ [t] he mere fact that an insurance contract is complex and requires some analysis to interpret it does not, by itself, render the agreement ambiguous. ” State Farm Mut. Auto. I ns. Co. v. Mashburn , 15 So. 3d 701, 704 (Fla. Dist. Ct. App. 2009) . Absent ambiguity, we construe provisions “ in accordancewith the plain language of the policies as bargained for by the parties

. ” Anderson , 756 So. 2d at 34. If terms in the policy are undefined, they should be given their plain and ordinary meaning. See Botee v. S. Fid. Ins. Co. , 162 So. 3d 183, 186 (Fla. Dist. Ct. App. 2015). We may look to legal and non

- legal dictionaries to ascertain those meanings. See id.
III
Given the facts of this case, the requirements under the Dece ptive Transfer Fraud clause, and the plain meaning of the terms “employee,” “customer,” “client” and “vendor,” we agree with the district court that Star Title has failed to show that it is entitled to

cov erage under its insurance policy. 3 As a reminder, the Deceptive Transfer Fraud clause requires that the misleading communication

— in this case the email and fax

— be “sent by a person purporting to be an employee, cus tomer,

3 The district court , as noted, also ruled that Star Title had failed to show thatit had verified the authenticity of the wire transfer in accordance with its internal procedures. Because failure to meet any one of the requirements listed in the Deceptive Transfer Fraud clause i s sufficient to defeat a claim for coverage, we do no t opine on whether Star Title did in fact fail authenticate the wire information according to its procedures. USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 9 of 1310 Opinion of the Court 21

- 13343

client or vendor.” D.E. 19

- 7 at 32. The policy does not define those terms, so we interpret them according to their plain meaning , using legal and non

- legal dictionaries as references. See Botee , 162 So. 3d at 186

. Black’s Law Dictionary define s the relevant terms as follows:

• Employee: Someone who works in the service of another person (the employer) under an expressor implied contract of hire, under which the employer has the right to control the details of work performance.

• Customer: A buy er or purchaser of goods or services ; esp[ecially] the frequent or occasional patron of a business establishment.

• Client: A person or entity that employs a professional for advice or help in that professional's line of work [.]

• Vendor: A seller, usu [ally] of real property

.
B LACK ' S L AW D ICTIONARY 662 , 485 , 320, 1869 (11th ed. 2019). The Shorter Oxford English Dictionary defines the terms similarly:

• Employee: A person who works for an employer

• Customer: A person who makes a purchase or gives business, esp [ecially] habitually to any particular seller or establishment

. USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 10 of 1321

- 13343 Opinion of the Court 11

• Client: A person using the services of any professional; a customer

.

• Vendor: A person who sells something, esp[cially] the seller in the sa le of property or land

.
1 S HORTER O XFORD E NGLISH D ICTIONARY 817, 584, 426 (5th ed. 2002); 2 S HORTER O XFORD E NGLISH D ICTIONARY at 3515. Here, the fraudster who sent the email and subsequent fax identified himself/herself as “Kaitlyn Holt,” a representa tive of CMS. But CMS is a mortgage lender , not an employee, customer, client, or vendor of Star Title. Star Title does not employ CMS for any purpose or control CMS’ work performance in any manner

. Nor does Star Title sell CMS a ny particular product or provide it any particular service. Star Title argues that in holding the payoff funds in its escrow account and delivering those funds to CMS on behalf of the seller, Star Title is providing a service to CMS. See Appellant’s Br. at 20. In the same vein, in receiving the payoff funds and applying them to the seller ’ s account, CMS provided a service to Star Title. See id. But we are unconvinced by this creative re

framing of the relationship between CMS and Star Title . A s CMS ’ Chief Executive Officer explain ed , CMS provides “services to consumers related to all elements of a mortgage transaction, including the funding of loans[.]” D.E. 19

- 3 at 2 (emphasis added)

. In this
case, CMS’ consumer (i.e., customer or client) was the s eller of the residential home who had obtained the loan, not Star Title. Similarly, Star Title’s client (and customer)

— by explicit contract

— was USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 11 of 1312 Opinion of the Court 21

- 13343

also the seller of the residential home. The reality is that CMS did not have any sort of contract or agreement with Star Title

. See id. at 4. CMS only owed an obligation to the seller, with whom it had a lien on the subject property. Star Title was tasked by the seller tofunction as a settlement agent. Among its responsibilities was identifying any liens and executing payoff funds if necessary. Star Titledid just that (though it wired the payoff funds to the wrong account) on behalf of the seller . We therefore cannot construe CMS to be a customer, client, or vendor of Star Title. Star Title argues tha t Florida law requires coverage clauses to be construed as broadly as possible to provide the greatest amount of coverage. See Appellant’s Br. at 18. With that assumption as a backdrop, it contends that the Deceptive Transfer Fraud clause should be “unde rstood” to include “persons and entities involved in the real estate transaction.” Id. at 18

– 19. As attractive as that proposition may be, it is simply not what the clause provides. It limits coverage to misleading communication s “sent by a person purpo rting to be an employee, customer, client or vendor .” D.E. 19

- 7 at 32 (emphasis added). If we read the provision as broadly as Star Title would like us to, we would essentially omit specific terms included in the contract or expand them beyond recognitio n

. We are prohibited under Florida law from altering the terms bargained to by parties to a contract

. See Excelsior Ins. Co. v. Pomona Park Bar & Package Store, 369 So. 2d 938, 942 (Fla. 1979) (a court may not “ rewrite contracts, add meaning that is not present, or otherwise reach results contrary to the intentions of the parties ”). USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 12 of 1321

- 13343 Opinion of the Court 13 Although we understand that cybercrime is on the rise, and that it makes sense to provide (and obtain) coverage for situations like this
one, the relevant provision does not provide coverage for this fraudulent transfer.
IV Star Title has failed to establish coverage under the terms of its insurance policy. Accordingly, we affirm the district court’s grant of summary judgment in f avor of Illinois Union.
AFFIRMED. USCA11 Case: 21-13343 Date Filed: 09/06/2022 Page: 13 of 13