<PAGE>

                                                                    EXHIBIT 4.35

                         PERUSAHAAN PERSEROAN (PERSERO)
                        PT TELEKOMUNIKASI INDONESIA TBK.

                                       AND

                                  MOTOROLA INC.

                             SERVICE LEVEL AGREEMENT

                              DATED MARCH 24, 2003
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                                TABLE OF CONTENTS

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<CAPTION>
NO.                                                                                      PAGE
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<S>                                                                                      <C>
1.     Definitions .............................................................           1

2.     Force Majeure ...........................................................           3

3.     Assignment and Subcontracting ...........................................           3

4.     Governing Law and Language ..............................................           4

5.     Settlement of Disputes ..................................................           4

6.     Notices and Authorized Representatives ..................................           6

7.     Termination .............................................................           7

8.     General provisions ......................................................           8

9.     General Principles ......................................................           9

10.    Fault Management ........................................................          11

11.    On-line Information/Reporting ...........................................          13

12.    Hardware Change Management ..............................................          14

13.    Software Update .........................................................          15

14.    Operation and Maintenance Assistance ....................................          18

15.    Escalation Procedure for Service Level Failures .........................          19

16.    Payment Amount ..........................................................          19

17.    Evaluation of Key Performance Indicators ("KPIs") Compliance ............          20
</TABLE>

Appendix A - Help Desk Contact Information
Appendix B - Fault Management Service
Appendix C - Compensation for Revenue Loss
Appendix D - On-Line Information Service Requirements
Appendix E - Spare Part Turn Around Time
Appendix F - Operation and Maintenance Assistance Service-Tasks
Appendix G - Operation and Maintenance Assistance Service-Composition
Appendix H - KPI Compliance and Payment
Appendix I - KPI Measurement Methodology
Appendix J - SLA Fee Calculation
Appendix K - PARTNER Service Proposal
Appendix L - Scope and Responsibilities of TELKOM's Operations and Maintenance
             Services

<PAGE>

                             SERVICE LEVEL AGREEMENT

THIS SERVICE LEVEL AGREEMENT is made as of 24 March 2003.

BETWEEN:

(1)      PERUSAHAAN PERSEROAN (PERSERO) PT TELEKOMUNIKASI INDONESIA, Tbk., a
         limited liability public state-owned company established under the laws
         of the Republic of Indonesia, having its head office at Jl. Japati No.
         1, Bandung, in this legal action duly represented by Kristiono in his
         capacity as President Director, hereinafter referred to as "TELKOM".

and

(2)      MOTOROLA INC., a corporation established under the laws of the State of
         Delaware, U.S.A., acting through its Global Telecom Solutions Sector,
         having offices at 1501 Shure Drive, Arlington Heights, IL60004, U.S.A.,
         duly represented by Allen Ma, in his capacity as Vice President &
         General Manager, Asia, hereinafter referred to as "PARTNER"

         (TELKOM and PARTNER are individually hereinafter referred to as a
         "Party" and collectively as the "Parties").

WHEREAS

A.       TELKOM and PARTNER have entered into a Master Procurement Partnership
         Agreement of even date ("MPPA") for the procurement of radio access and
         core network assets contemplated in the T-21 Program and for
         implementing the T-21 Program.

B.       TELKOM has requested PARTNER to render operation and maintenance
         support services, and PARTNER has agreed to provide these services in
         accordance with this Service Level Agreement.

C.       Accordingly, pursuant to the MPPA, the Parties agreed to enter into
         this Service Level Agreement to support the maintenance of the Network
         for at least three (3) years from the Commencement Date.

CHAPTER 1 - GENERAL TERMS AND CONDITIONS

1.       DEFINITIONS

1.1      All terms and definitions used in the MPPA (including the technical
         terms defined in Appendix 23 - (Technical Terms) of the MPPA) shall
         have the same meaning in this Service Level Agreement unless otherwise
         stated.

1.2      In addition, where the context permits, the following expressions shall
         have the following meanings:

         (a)      "CALL BACK TIME"          means the time taken by TSC2
                                            personnel to call back TELKOM after
                                            the trouble ticket has been created.

         (b)      "COMMENCEMENT DATE"       means the first day after the
                                            Commissioning of the Deliverables in
                                            the first Purchase Order which will
                                            be issued under the Master
                                            Procurement Partnership Agreement,
                                            or earlier as requested by TELKOM.

                                        1
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         (c)      "FAULT MANAGEMENT"        means all measures and procedures to
                                            prevent and/or resolve Network
                                            faults to meet the KPIs as defined
                                            in this Service Level Agreement.

         (d)      "HELP DESK"               means the help-desk support service
                                            to be provided by PARTNER as set out
                                            in Article 10.1.

         (e)      "KPI" (KEY PERFORMANCE
                  INDICATORS)               means the terms and conditions as
                                            well as service levels to be met in
                                            providing the Services as set out in
                                            Articles 9 to 13 as well as the
                                            Appendices referred to in these
                                            Articles.

         (f)      "PERMANENT FIX"           means a complete solution restoring
                                            entire functionality as provided in
                                            Appendix B.

         (g)      "SUB-SYSTEM"              means a BSC, BTS, transmission
                                            equipment, BSS's NEM (these
                                            mentioned equipment are grouped as
                                            BSS), PDSN, AAA, HA, DNS, firewall,
                                            PDN's NEM (these mentioned equipment
                                            are grouped as PDN) and other
                                            similar or related equipment
                                            supplied by PARTNER, including all
                                            associated software and components
                                            acquired from PARTNER.

         (h)      "SYSTEM"                  means two or more Sub-systems
                                            forming a network that is ready for
                                            commercial service.

         (i)      "SERVICES"                means the services for the Network
                                            to be provided by PARTNER to TELKOM
                                            as set out in Articles 9 to 14
                                            starting from the Commencement Date.

         (j)      "TEMPORARY FIX"           means a temporary work around
                                            solution as provided in Appendix B.

         (k)      "TROUBLE TICKET"          means the document issued by
                                            PARTNER's support desk identifying
                                            the problem alerted.

         (l)      "TSC1"                    means TELKOM's support personnel
                                            located at each Location dealing
                                            with operation and maintenance
                                            activities.

         (m)      "TSC2"                    means PARTNER's support
                                            infrastructure located in Jakarta or
                                            Medan and/or PARTNER's specialized
                                            technical support staff and
                                            designers who have the capability of
                                            evaluating complex network problems.

1.3      Writings. References in this Service Level Agreement to writing shall
         include typewriting, printing, lithography, photography, telefax,
         facsimile, e-mail and telex messages and any mode of reproducing words
         in a legible and non-transitory form.

                                        2
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1.4      Plural; Gender; Persons. Words importing the singular include the
         plural and vice versa; words importing a gender include every gender,
         and references to persons include bodies corporate or unincorporated.

1.5      Agreement. Any document expressed to be "in the agreed form" or
         "agreed" means a document approved by TELKOM and PARTNER and (for the
         purpose of identification) initialed on behalf of each Party.

1.6      Headings. Headings in this Service Level Agreement are used for
         convenience only and shall not affect the construction of this Service
         Level Agreement.

1.7      Days. In this Service Level Agreement, unless otherwise defined or the
         context otherwise requires, references to a "day" shall mean a calendar
         day covering a period of twenty-four (24) hours ending at 12 midnight.
         Whenever in this Service Level Agreement a period of time is referred
         to, the day upon which that period commences shall be the day after the
         day from which the period is expressed to run, or the day after the day
         upon which the event occurs which causes the period to start running.

1.8      References. References to Articles and Appendices are references to the
         Articles of, and the Appendices to this Service Level Agreement.
         References to any laws or regulations shall be construed as references
         to those laws or regulations as from time to time amended or re-
         enacted.

1.9      Priority of Documents. In the event of any inconsistency between this
         Service Level Agreement and the Appendices of this Service Level
         Agreement, the terms and conditions in this Service Level Agreement
         shall prevail.

1.10     General and Specific Provisions. In the event of ambiguity over the
         application of any provision of the Service Level Agreement, this
         Service Level Agreement shall be interpreted to favor the specific
         meaning and/or application over the general meaning and/or application.

2.       FORCE MAJEURE

2.1      Neither Party shall be liable for delays in delivery or performance, or
         for failure to manufacture, deliver or perform when caused by any of
         the following which are beyond the reasonable control of the delayed
         Party, including but not limited to acts of God, acts of the public
         enemies, acts of civil or military authority, acts of war, acts of
         terrorism, riots, strikes, lockouts, other labor disturbances,
         hurricanes, earthquakes, fires, floods or other natural disasters,
         epidemics and embargoes or a change to any government of Indonesia law,
         regulation, decree or government department policy having the force of
         law which has a material adverse impact on the ability of a Party to
         perform this Agreement

2.2      Any occurrence belonging to a Force Majeure category shall be notified
         immediately to the other party not later than fourteen (14) days after
         such occurrence.

2.3      In the event that due to Force Majeure the implementation of this
         Service Level Agreement or relevant agreement, acceptance test,
         integration, drive test or other matters provided for in this Service
         Level Agreement are suspended, the implementation period shall be
         extended by the numbers of days equal to the duration of suspended
         implementation.

2.4      Neither Party shall be liable for any losses suffered by the other
         Party arising as a result of Force Majeure.

3.       ASSIGNMENT AND SUBCONTRACTING

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3.1      PARTNER shall not, without the prior written consent of TELKOM (such
         consent not to be unreasonably withheld or delayed), transfer its
         obligations under this Service Level Agreement. Notwithstanding this
         agreement, TELKOM hereby agrees that PARTNER may assign or sub-contract
         the in country Services portion of this Agreement to its subsidiary, PT
         Motorola Indonesia, but only to the extent that such assignment or
         sub-contracting (i) does not prejudice PARTNERS's Local Content
         obligations under the MPPA, (ii) does not relieve PARTNER of
         responsibility under this Service Level Agreement; and (iii) does not
         encumber any of the moneys due or becoming due under this Service Level
         Agreement. The Parties agree that TELKOM shall not be required to give
         its consent to any encumbrance of moneys due or becoming due under this
         Service Level Agreement if by reason or consequence of such consent the
         assignee shall have direct or indirect recourse to TELKOM.

3.2      TELKOM reserves the right to assign this Service Level Agreement, with
         prior written consent of PARTNER, such approval not to be unreasonably
         withheld or delayed, to any of TELKOM's subsidiaries or related
         companies.

3.3      A schedule of each proposed sub-contractor and the part of the Services
         proposed to be performed by such sub-contractor is attached in Appendix
         1. In case of any plan to change and/or to add a sub-contractor,
         PARTNER shall notify TELKOM in writing immediately before the proposed
         sub-contractor is appointed. TELKOM shall advise within ten (10)
         Business Days if it has substantive objections to the appointment of
         any such proposed sub contractors and/or the work they were intended to
         do, and PARTNER shall take such objections into account so as to meet
         with TELKOM's approval.

3.4      The use of sub-contractors shall in no way relieve PARTNER from its
         responsibility to deliver the Services to TELKOM (in particular to
         ensure that any Services comply with all requirements of this Service
         Level Agreement) or to perform necessary tasks such as project
         management related to this responsibility in accordance with this
         Service Level Agreement.

3.5      PARTNER shall ensure that the addition or removal of any
         sub-contractors shaft not impact the agreed Contract Price or
         implementation plan and/or the service levels in this Service Level
         Agreement.

4.       GOVERNING LAW AND LANGUAGE

4.1      This Service Level Agreement shall be interpreted and governed in
         accordance with the laws of the Republic of Indonesia.

4.2      All data, documents, descriptions, diagram, books, catalogues,
         instructions, marking for easy identification of major items of the
         material and correspondence shall be in the English language and in the
         metric system of weights and measures.

4.3      PARTNER's personnel shall be proficient in English both written and
         spoken, for the purpose of providing instruction, offering advisory
         services, training and any other submission as required.

                                       4
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5.       SETTLEMENT OF DISPUTES

5.1      If any disputes arising between TELKOM and PARTNER in connection with
         or arising out of this Agreement or the breach, termination of validity
         thereof (a "Dispute"), the Parties shall attempt for a period of thirty
         (30) days after receipt by one Party of a notice from the other Party
         of the existence of the dispute, to settle such Dispute in the first
         instance by mutual discussions between senior executives of the
         Parties.

5.2      Any Dispute which Cannot be resolved by amicable settlement between the
         Parties arising out of or in connection with this Agreement, including
         any question regarding its existence, validity or termination, shall be
         referred to and finally resolved by arbitration in Singapore in
         accordance with the Arbitration Rules of the Singapore International
         Arbitration Centre ("SIAC") for the time being in force which rules are
         deemed to be incorporated by reference to this clause.

5.3      The arbitration shall be conducted before an arbitral tribunal composed
         of three (3) arbitrators. The language of the arbitration shall be
         English.

5.4      The three (3) person arbitration panel shall be selected as follows;

         {i}      each arbitrator shall be fluent in English and shall be
                  experienced with legal matters concerning the
                  telecommunications industry.

         (ii)     each of (A) the Parry initiating the arbitration and (B) the
                  respondent Party or Parties to the Dispute shall nominate one
                  (1) arbitrator within thirty (30) days of the written notice
                  of the Dispute described above. The relevant Parties shall
                  within (30) days of the appointment of the two (2) arbitrators
                  seek to appoint a third arbitrator. If any relevant Party does
                  not nominate an arbitrator or if the relevant Parties cannot
                  agree on the choice of the third arbitrator, in each case
                  within the relevant period, then each unappointed arbitrator
                  shall be selected by the Chairman of the SIAC (provided that
                  the requirements in Section 5.4(ii) are satisfied).

5.5      The award rendered shall be in writing and shall set out the facts of
         the Dispute and the reasons for the arbitration panel's decision. The
         award shall apportion the costs of the arbitration as the arbitration
         panel deems fair.

5.6      The Parties agree that the arbitration award shall be final and binding
         on the Parties. The Parties agree that no Party shall have any right to
         commence or maintain any suit or legal proceedings until the Dispute
         has been determined in accordance with the arbitration procedure
         provided herein and then only for enforcement of the award rendered in
         the arbitration. Judgment upon the arbitration award may be rendered in
         any court of competent jurisdiction or application may be made to such
         court for a judicial acceptance of the award and an order of
         enforcement, as the case may be.

5.7      Each of the Parties hereby expressly waives any Indonesian laws and
         regulations, decrees or policies having the force of law that would
         otherwise give a right to appeal against the decision of the
         arbitration panel, and the Parties agree that no Party shall appeal to
         any court against the award or decision contained therein. The Parties
         agree that any dispute in connection with or arising out of this
         Agreement or the breach, termination of validity thereof is of a
         commercial nature.

5.8      Each of the Parties waives the applicability of Article 48(1) of the
         Indonesian Law on Arbitration and Alternative Dispute Resolution (the
         "Arbitration Law") and agrees that no arbitration need be completed
         within a specific time. For purposes of Article 5 paragraph 1 of the
         Arbitration Law, the Parties agree that the relationship among the
         Parties is commercial in nature and any Dispute related to this
         Agreement shall be deemed commercial.

                                       5
<PAGE>
5.9      No Party or person involved in any way in the creation, coordination or
         operation of the arbitration of any Dispute may disclose the existence,
         content or results of the Dispute or any arbitration conducted under
         this Agreement in relation to that Dispute, in each case subject to
         those disclosures permitted by Article 5.

5.10     This Agreement and the rights and obligations of the Parties shall
         remain in full force and effect pending the award in such arbitration
         proceeding, which award, if appropriate shall determine whether and
         when termination shall become effective. The provisions contained in
         this Article 5 shall survive the termination and/or expiration of this
         Agreement.

6.       NOTICES AND AUTHORIZED REPRESENTATIVES

6.1      All notifications required or permitted under this Service Level
         Agreement shall be sufficiently given if made in writing and delivered
         personally by hand or by courier or sent by prepaid registered post or
         by facsimile to the addresses of the Parties set out below or as such
         address as from time to time notified in writing:

         For TELKOM:
         Perusahaan Peseroan (Persero) PT Telekomunikasi Indonesia Tbk.
         Jl. Japati No. 1, Bandung 40133
         Attention : President Director
         Fax       : (022) 440-313

         For PARTNER:
         Motorola Inc.
         c/o PT Motorola Indonesia
         Gedung BKI II, Suite 3001
         Jalan Jend, Sudirman Kav, 44-46
         Jakarta 10210, Indonesia
         Fax       : (61-21) 571-9064
         Attention : General Manager

         Cc:      Motorola Electronics Pte. Ltd.
                  12 Ang Mo Kio St 64
                  Motorola Innovation Center Level 3A
                  Ang Mo Kio Industrial Park 3
                  Singapore 569088

                  Fax       : (65) 6484-0933
                  Attention : Commercial Contracts Manager

         A Party may change its address by giving prior written notice to the
         other Party. Notices and other communications may be in the Indonesian
         or English language. All notices shall be effective (i) in the case of
         delivery by personal delivery or courier, on the date of receipt as
         evidenced by a delivery receipt from the recipient or confirmation of
         delivery received by the sender from the courier, and (ii) in the case
         of transmission by facsimile transmission or electronic mail or other
         electronic transmission, on the date of such transmission as evidenced
         by the convention applicable to such transmission.

6.2      PARTNER shall appoint a point of contact or designated representative
         authorized to act on behalf of PARTNER, and whose instructions and
         requests shall be binding for PARTNER as to all matters pertaining to
         the Services brought to his attention by TELKOM. TELKOM shall appoint a
         point of contact or designated representative authorized to act on
         behalf of TELKOM as to all matters pertaining to the Services.



                                       6
<PAGE>

         The initial point of contacts are listed below:

         PARTNER's Point of Contact:
         Project Manager
         c/o PT Motorola Indonesia
         Gedung BRI II, Suite 3001
         Jalan Jend. Sudirman Kay. 44-46
         Jakarta 10210, Indonesia
         Tel    : (021) 251-3050
         Fax    : (021) 571-9064
         E-mail : didit.herawan@motorola.com

         TELKOM Point of Contact:
         Head of Fixed Wireless Division (as Project Manager)
         Jl, Kebun Sirih, Kav. 12
         Jakarta, Indonesia

         Tel     : (021) 385-7777
         Fax     : (021) 344-0707
         E-mail  : alex_js@telkom.co.id
         Mobile  : (0811) 965-500

7.       TERMINATION

7.1      This Service Level Agreement shall come into effect on the Commencement
         Date and shall continue to remain in force for an initial period of
         three years, subject to the right reserved by TELKOM to review and seek
         to amend the period of this Service Level Agreement on an annual basis.
         Pursuant to this right, TELKOM shall convey its proposed amendments to
         PARTNER at least three months prior to the expiration of the next
         anniversary of the Commencement Date (but no more than six months
         before the next anniversary). PARTNER shall consider the proposed
         revisions or amendments and decide whether it will accept them. If
         PARTNER cannot agree to the proposed revisions or amendments after
         negotiation in good faith to reach agreement at the latest one month
         before the next anniversary of the Commencement Date, this Service
         Level Agreement may be terminated at the anniversary of the
         Commencement Date.

7.2      TELKOM shall be entitled to terminate all or part of this Service Level
         Agreement upon any of the following events:

         (a)      termination of the MPPA for whatever reason;

         (b)      PARTNER declares or clearly states that the Services, or any
                  substantial part thereof, will not or cannot be completed;

         (c)      PARTNER takes or has taken or instituted against it any action
                  or proceeding, whether voluntary or compulsory, which has as
                  an object or may result in the winding up of PARTNER (other
                  than a voluntary winding up by members for the purpose of
                  reconstruction or amalgamation), or is placed under official
                  management or enters into a compromise or other arrangement
                  with its creditors or any class of them or an administrative
                  receiver or an administrator or receiver is appointed to carry
                  on its business or to take control or possession of any of its
                  assets for the benefit of its creditors or any of them; or

                                       7
<PAGE>

         (d)      PARTNER violates any law relating to the prevention of
                  corruption or bribery in PARTNER's home country or any
                  jurisdiction in which PARTNER is carrying out any of the
                  works.

7.3      PARTNER shall not be entitled to terminate or abandon this Service
         Level Agreement, except in the event that:

         (a)      TELKOM takes or has taken or instituted against it any action
                  or proceeding, whether voluntary or compulsory, which has as
                  an object or may result in the winding UP of TELKOM (other
                  than a voluntary winding up by members for the purpose of
                  reconstruction or amalgamation), or is placed under official
                  management or enters into a compromise or other arrangement
                  with its creditors or any class of them or an administrative
                  receiver or an administrator or receiver is appointed to carry
                  on its business or to take control or possession of any of its
                  assets for the benefit of its creditors or any of them;

         (b)      TELKOM fails to pay any amounts due, or becomes unable to pay
                  for amounts to become due, for a period of more than six (6)
                  months and during discussions between the Parties during such
                  period the Parties cannot agree on a satisfactory mechanism
                  for payment and/or security for payments owed;

         (c)      an event of Force Majeure continues for a period in excess of
                  6 months; or

         (d)      termination pursuant to Article 5; and

         (e)      termination of the MPPA.

7.4      Termination of this Service Level Agreement shall be without prejudice
         to any accrued rights of the Parties up to the dale of termination.

7.5      The termination of this Service Level Agreement or other specific
         agreement shall not affect or prejudice any provisions of those
         agreements which are expressly or by implication provided to continue
         in effect after such termination.

7.6      In the event of termination, the Parties agree to waive the provisions
         of Article 1266 of the Indonesian Civil Code to the effect necessary to
         effect termination of this Service Level Agreement in accordance with
         Article 7 without the need for a court decision.

8.       GENERAL PROVISIONS

8.1      Severance. If any provision of this Service Level Agreement or part
         thereof is rendered void, illegal or unenforceable by any legislation
         to which it is subject, it shall be rendered void, illegal or
         unenforceable only to that extent and it shall in no way affect or
         prejudice the enforceability of the remainder of such provision or the
         other provisions of this Service Level Agreement. The invalidity,
         illegality or unenforceability of any provision in this Service Level
         Agreement under the laws of any one jurisdiction shall not in itself
         affect the validity, legality and enforceability of such provision
         under the laws of any other jurisdiction.

8.2      Remedies. No remedy conferred by any of the provisions of this Service
         Level Agreement is intended to be exclusive of any other remedy that is
         otherwise available at law or otherwise, and each and every other
         remedy shall be cumulative and shall be in addition to every other
         remedy given hereunder or now or hereafter existing at law or
         otherwise. The election of any one or more of such remedies by either
         Party shall not constitute a waiver by such Party of the right to
         pursue any other available remedies.

                                       8
<PAGE>

8.3      Release and Indulgence. No failure on the part of either Party to
         exercise and no delay on the part of either Party in exercising any
         right hereunder will operate as a release or waiver thereof, nor will
         any single or partial exercise of any right under this Service Level
         Agreement preclude any other or further exercise of it. The rights and
         remedies provided in this Service Level Agreement are cumulative and
         not exclusive of any right or remedy provided by law.

8.4      Entire Agreement. This Service Level Agreement embodies all the terms
         and conditions agreed upon between the Parties as to the subject matter
         of this Service Level Agreement, and supersedes all prior
         representations, arrangements, understandings and agreements between
         the Parties whether written or oral (including without limitation, the
         Rfp and such agreed amendments thereto).

8.5      Counterparts. This Service Level Agreement may be executed in any
         number of counterparts, each of which shall constitute an original and
         take effect without reference to any other counterpart, and together
         the counterparts shall be deemed as one and the same agreement.

8.6      No Partnership. Notwithstanding the reference to the terms "partner"
         and/or "partnership" in this Service Level Agreement, the relationship
         between the Parties shall not constitute a legal partnership. Neither
         Party has the power or the right to bind, commit or pledge the credit
         of the other Party.

8.7      Successors and Assigns. This Service Level Agreement shall enure to the
         benefit of and be binding upon the Parties and their respective
         successors and permitted assigns.

8.8      This Agreement does not establish an employer-employee relationship and
         PARTNER is for all purposes, an independent contractor.

8.9      No modification, amendment or other change may be made to this
         Agreement or any part thereof unless reduced to writing and executed by
         authorized representatives of both Parties.

8.10     TELKOM agrees to comply with all applicable export laws and regulations
         of the United States of America, the United Kingdom, or such other
         country of origin. Specifically, but without limitation, TELKOM agrees
         that it will not resell or re-export Motorola products or technical
         data in any form without obtaining appropriate export or re-export
         licenses from the respective governmental authority of the United
         States of America, the United Kingdom or other country of origin.

8.11     The Parties agree that to their knowledge there are no laws or
         regulation specifically applicable to sales to an entity owned or
         partly owned by a government entity which would apply to the Parties in
         the specific circumstances of this Service Level Agreement.

CHAPTER 2 - THE SERVICES

9.       GENERAL PRINCIPLES

9.1      PARTNER agrees that the Services to be provided to TELKOM will be
         provided with all due care in a timely and professional manner by
         properly skilled personnel employed by a world class leading technology
         supplier with specialized telecommunications expertise, knowledge or
         infrastructure and who have the necessary technical expertise,
         financial resources and strategic business interest to provide the
         Services to TELKOM.

                                       9
<PAGE>

9.2      PARTNER acknowledges that a key mutual Objective of the Parties is to
         support the development of the Indonesian telecommunications industry
         and economy by maximizing the amount of equipment, materials, manpower
         and services procured locally within Indonesia. In addition, PARTNER
         acknowledges that in order to provide the Services in a timely fashion,
         there must be sufficient qualified personnel located at key locations
         within Indonesia to respond quickly. Accordingly, at all times after
         the Commencement Date, PARTNER shall ensure that sufficient personnel
         of suitable qualifications are available to provide the Services.
         TELKOM and PARTNER mutually agree that PARTNER'S personnel within;
         Indonesia will be based at Medan, Sumatera, provided that PARTNER will
         also provide support services throughout DIVRE 1 during the period of
         this Service Level Agreement.

9.3      The scope and responsibilities of TELKOM's operations and maintenance
         services are as detailed in Appendix L.

9.4      Without prejudice to Article 9.2, PARTNER shall provide TELKOM with an
         initial organization chart and a qualified Service Delivery Manager
         (SDM) with his/her qualifications. All personnel trained by PARTNER
         will be suitably assigned and PARTNER shall ensure the Deliverables
         meet with the KPIs under this Agreement. All replacements must be
         qualified and appropriate for the provision of the Services.

9.5      The Services as described in Article 9.1 comprise of five main types:

         (a)      Fault Management including the Help Desk Support Service,
                  Fault Management Service and Emergency Support Service;

         (b)      On-Line Information/Reporting including the On-line
                  Information Service and General Reporting Service;

         (c)      Hardware Change Management including the Hardware Change
                  Management Service, Hardware Maintenance Service, Spare Parts
                  Repair and Replacement Service;

         (d)      Software Update including the Software Update Service and
                  Software Upgrade Support Service; and

         (e)      Operations and Maintenance Assistance including Operations and
                  Maintenance Assistance Service and Knowledge Transfer Service.

9.6      The Services to be provided by PARTNER shall apply to all Deliverables,
         and shall cover all faults or defects to the Deliverables regardless of
         how caused or by whom, subject to the terms of this Agreement.

9.7      In the event a defect occurs during the period of this Service Level
         Agreement, PARTNER will repair or replace the product or take other
         appropriate remedial actions, provided that in taking any such actions
         the extent of PARTNER's liability shall be as stated in this Service
         Level Agreement.

9.8      In connection with the Services to be provided by PARTNER under this
         Service Level Agreement, Motorola shall take the appropriate remedial
         actions but shall not incur financial liability and TELKOM agrees to
         waive all penalties that may arise under this Service Level Agreement
         in respect of the following:

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<PAGE>

         (a)      acts of vandalism;

         (b)      acts or omissions amounting to negligence or intentional
                  misconduct of TELKOM employees; or

         (c)      events of force majeure.

         The costs and other terms and conditions of the remedial action
         required to be taken pursuant to this Article 9.8 shall be as mutually
         agreed between the Parties.

9.9      Neither Party shall in any circumstance be liable to the other for
         indirect or consequential losses or damages.

9.10     Article 36 of the MPPA (Change Request Procedures) shall apply, mutatis
         mutandis, to this Service Level Agreement.

10.      FAULT MANAGEMENT

10.1     The Help-Desk Support Service

         (a)      PARTNER shall operate the Help-Desk in accordance with this
                  Agreement. Contact details of the Help-Desk are set out in
                  Appendix A, The Help-Desk may be accessed by telephone, email
                  or fax.

         (b)      The Help-Desk will be located in Jakarta or Medan. The
                  Help-Desk will be operational between 8:00 am and 5:00 pm
                  Mondays to Fridays (Indonesia - Jakarta local time) and
                  Emergency Support Service (by phone call only) will be
                  operational and manned 24 hours a day, 365/366 days a year.

         (c)      PARTNER shall ensure that each time a call is made or an email
                  or fax is sent to the Help-Desk, the call, email or fax will
                  be attended to by a human operator within 3 minutes of its
                  actual receipt by the Help-Desk. During this 3 minutes waiting
                  period, any outages known to PARTNER should also be conveyed
                  to TELKOM where necessary.

         (d)      Within 10 minutes of receiving the call, the email or fax, the
                  Help-Desk will issue a Trouble Ticket and assign the problem
                  to a specific TSC-2 technician to be attended to. The Help
                  Desk will inform TELKOM of the name and contact information of
                  the TSC-2 assigned to the trouble ticket.

         (e)      All emergency problems will be dealt with under the Emergency
                  Support Service described below.

         (f)      Each Trouble Ticket issued will be classified as either.

                  (i)      "Critical";

                  (ii)     "Major"; or

                  (iii)    "Minor".

         (g)      The definitions of "Critical", "Major" and "Minor" are set out
                  in Appendix B. Whether a fault is considered "Critical",
                  "Major" or "Minor" will be determined by TELKOM initially but
                  may be adjusted in accordance with Appendix B (to be more or
                  less critical) after consultation with PARTNER.

                                       11
<PAGE>

         (h)      After notification to TELKOM, the PARTNER Help Desk will close
                  the corresponding Trouble Ticket when one of the following
                  conditions is met:

                  (i)      TELKOM agrees to close a Trouble Ticket; or

                  (ii)     the resolution proves to work and is confirmed by
                           TELKOM; or

                  (iii)    initial diagnosis has been completed, the suggestion
                           or data collection for a possible next occurrence has
                           been provided but the problem does not occur for
                           thirty (30) days; or

                  (iv)     an investigation action is pending with TELKOM but
                           the action has not been completed within fourteen
                           (14) days, unless otherwise agreed; or

                  (v)      a reasonable resolution has been provided but TELKOM
                           does not implement it within thirty (30) days, unless
                           otherwise agreed.

         (i)      PARTNER agrees to record all Help-Desk calls and to document
                  all relevant actions undertaken by it as a result of the call,
                  in such formats as may be reasonably required by TELKOM, which
                  include without limitation separate reports covering help desk
                  activity and fault status.

10.2     The Fault Management Service

         (a)      PARTNER shall provide a fault-management service to TELKOM to
                  correct and rectify faults with the System and/or Sub-system
                  in a timely manner (the "Fault Management Service").

         (b)      A "fault" under this Article shall include all defects,
                  interruptions or disturbances to the System and/or Sub-system
                  and the failure of the System and/or Sub-system to meet the
                  Technical Specifications.

         (c)      Each time a fault is reported by TELKOM to PARTNER under this
                  service, PARTNER will ensure that it:

                  (i)      responds to TELKOM within the prescribed Callback
                           Time;

                  (ii)     provides to TELKOM a Temporary Fix to the fault
                           within a prescribed timeframe; and

                  (iii)    provides to TELKOM a Permanent Fix to the fault
                           within a prescribed timeframe.

                  The prescribed timeframes for fault resolution under this
                  service is detailed in the Fault Resolution Schedule set out
                  in Appendix B based on the how critical the fault is. In all
                  cases, the required fault location, information gathering, and
                  fault resolution will be the responsibility of and will be
                  performed by PARTNER with the reasonable cooperation of
                  TELKOM's Staff.

         (d)      Whether a fault is considered "Critical", "Major" or "Minor"
                  will be determined by TELKOM initially but may be adjusted (to
                  be more or less critical) after consultation with PARTNER.

         (e)      Except with respect to Critical faults which shall be analyzed
                  and discussed with TELKOM immediately after being resolved,
                  PARTNER shall hold meetings with TELKOM at least monthly to
                  discuss the faults encountered at the Main Help Desk and at
                  each DIVRE level and their resolution and shall suggest
                  whether any actions should be carried out to prevent similar
                  faults from arising in the future.

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<PAGE>

10.3     The Emergency Support Service

         (a)      The Help-Desk will provide the Emergency Support Service.

         (b)      The Emergency Support Service shall be available by phone 24
                  hours a day, 7 days a week, 365/366 days a year (as
                  applicable).

         (c)      PARTNER's technical support personnel (TSC2) shall be required
                  to call TELKOM's representative (TSC1) back within 15 minutes
                  of receiving TELKOM's call, email or fax at the Help Desk for
                  an emergency problem. All emergency problems will be recorded
                  as 'Critical Faults' by the Help Desk.

         (d)      PARTNER's technical support personnel should reach the site of
                  the problem within the stated transportation time in Appendix
                  C from receiving TELKOM's call at the Help Desk relating to an
                  emergency problem.

         (e)      PARTNER will provide a Temporary Fix within sixty (60) minutes
                  (after arriving at the site of the problem, if remote support
                  is not capable of resolving the problem).

         (f)      Except in circumstances where a software patch is required
                  necessitating a longer period of time, PARTNER will provide a
                  Permanent Fix within 24 hours of receiving the call.

10.4     For revenue impacting breakdowns caused by System non-performance,
         PARTNER will pay compensation to TELKOM, based on the mechanism
         described in Appendix C.

11.      ON-LINE INFORMATION/REPORTING

11.1     The On-Line Information Service

         (a)      PARTNER shall set up and maintain a secure extranet
                  information service facility to enable on-line access by
                  authorised TELKOM personnel only (the "On line Information
                  Service") which will make available the following types of
                  information:

                  (i)      Periodic Technical Information

                  (ii)     Operations and Maintenance Procedures

                  (iii)    Fault Handling Procedures

                  (iv)     Product Documentation

                  (v)      Trouble Ticket Resolution Database

                  (vi)     Generic Failure Reports

                  (vii)    Global Training Service Offering and course catalog

                  as well as the other categories of information as set out in
                  Appendix D. The information provided will be updated according
                  to the frequency set out in Appendix D.

11.2     The General Reporting Service

         PARTNER shall provide the following types of reports to TELKOM during
         the period of this Agreement on the frequency set out in Appendix D:

                  (i)      Help Desk Activity Report

                  (ii)     Fault Status Report

                  (iii)    Operation and Maintenance Assistance Report

                  (iv)     Hardware Swap (Replacement) Status Report

                                       13
<PAGE>

         (v)      Report for each Emergency Call with updated status

         (vi)     Software Updates Report

         (vii)    Quarterly Repair Status Report.

12.      HARDWARE CHANGE MANAGEMENT

12.1     The Hardware Change Management Service

         (a)      PARTNER will maintain an inventory list of spare parts and
                  periodically update it in accordance with Appendix D to ensure
                  the delivery of spare parts within agreed lead-times. Any
                  spares delivered to TELKOM shall be recorded in the Hardware
                  Report and PARTNER shall forward all Hardware Reports to
                  TELKOM. The Hardware Report will describe the changes that
                  have occurred within the past month based on TELKOM requests.

         (b)      In the event that PARTNER wishes to introduce a new or updated
                  hardware component as a replacement of an older component,
                  PARTNER shall first demonstrate to TELKOM the proper working
                  of the replacement hardware at TELKOM's test facility or a
                  mutually agreed location.

12.2     The Spare Parts Repair and Replacement Service

         (a)      PARTNER shall be responsible for supplying spare part
                  replacement and repair services for the Network based on the
                  timeframes set Cut in Appendix E, All spare parts supplied
                  shall be in good working order and be ready for service on
                  delivery.

         (b)      PARTNER shall provide, if requested by TELKOM, information
                  concerning the spare parts database and PARTNER shall deliver
                  the spare parts within agreed lead-times.

         (c)      PARTNER shall make available critical and non-critical spare
                  parts needed to fully operate the Network 24 hours a day, 7
                  days 8 week, 365/366 (as relevant) days a year and PARTNER
                  shall supply critical spare parts on request by TELKOM within
                  3 hours of receiving the request. PARTNER shall supply
                  non-critical spare parts by noon on the next Business Day from
                  the time the request is received by PARTNER. If necessary,
                  PARTNER shall deliver the non-critical spare parts on the same
                  day to TELKOM. PARTNER will supply the required spares and
                  TELKOM will arrange to stock the spares at TELKOM offices in
                  each city where Sites will be located, provided that PARTNER
                  staff will be responsible for inventory maintenance and
                  transport of spares from the city offices to any Sites.

         (d)      Without prejudice to PARTNER's obligation to provide spare
                  parts under this Service Level Agreement, PARTNER shall ensure
                  that TELKOM shall be able to purchase spare parts at the same
                  unit prices set out in the relevant Purchase Order(s), from
                  time to time as required, for a period of at least 5 years
                  after the expiration of this Service Level Agreement, provided
                  that upon PARTNER delivering a notice to TELKOM of the end of
                  life of a particular hardware product, PARTNER shall continue
                  to provide at least repair and return support for that product
                  for a period of five (5) years from the date of such
                  end-of-life notice, such support period to extend, as
                  applicable, beyond the period of the Service Level Agreement
                  and provided further that in its end-of-life notification to
                  TELKOM, PARTNER shall inform TELKOM of the proposed date
                  through which TELKOM shall be able to buy additional spares.

                                       14
<PAGE>


         (e)      PARTNER shall also provide TELKOM on a yearly basis (prior to
                  each JPS) with a detailed list of all spare parts, their level
                  of criticality to the Network, the length of time required to
                  procure such spare parts, the likelihood of failure of the
                  component, equipment, software or parts thereof that such
                  spare parts may replace.

         (f)      PARTNER shall provide TELKOM with quarterly reports no later
                  than March 31, June 30, September 30 and December 31 each year
                  on its delivery performance for spare parts and on spare parts
                  usage.

12.3     The Hardware Maintenance Service

         (a)      PARTNER will provide replacement units or parts for the
                  hardware of the System to maintain the operation of the
                  equipment to meet the required operation and maintenance
                  parameters.

         (b)      PARTNER shall supply the replacement units or parts to TELKOM
                  with a delivery note mentioning the unit type, the reference
                  to the notified type of the faulty replacement units or parts,
                  the serial number(s) of the delivered replacement units or
                  parts, the total number of pieces to be delivered and the
                  TELKOM failure report number. This information shall also be
                  added to the Hardware Report.

         (c)      To implement required hardware changes in the Network, PARTNER
                  will assist TELKOM on a case-by-case basis.

13.      SOFTWARE UPDATE

13.1     The Software Update Service

         (a)      PARTNER shall be responsible for the proper functioning of all
                  software provided by PARTNER to TELKOM in connection with any
                  Deliverables, subject to the Software License.

         (b)      PARTNER shall provide software services under this Agreement
                  that shall consist of software updates (including bug fixes,
                  software release updates, patches and software maintenance
                  services) required for the proper functioning of the Network.
                  Additionally PARTNER shall achieve inter-operability with the
                  applicable NSS vendor at no extra cost to TELKOM. For the
                  avoidance of doubt, any further inter-operability required of
                  PARTNER by TELKOM subsequent to the first case of successfully
                  achieving inter-operability shall be performed by PARTNER,
                  provided that PARTNER's obligations in such instance shall be
                  subject to agreement on the terms and conditions, including
                  payment of costs for the services provided. PARTNER will bear
                  all of its costs for achieving inter-operability until the
                  first successful inter-operability has been achieved in
                  accordance with the inter-Operability Commitment Agreement.

                  (i)      Software updates. PARTNER shall implement all
                           software release updates, bug fixes and patches
                           released by PARTNER with support from TELKOM. PARTNER
                           shall:

                           -        Work with TELKOM to determine the reasons
                                    for software bugs that may cause distortion
                                    in Network performance;

                           -        Prepare release notes stating the reasons
                                    for each bug fix or patch for TELKOM's
                                    approval;

                           -        Implement the bug fixes or patches on
                                    TELKOM's network;

                                       15
<PAGE>

                           -        Present an implementation report to TELKOM
                                    after each software release update, bug fix
                                    and patch; and

                           -        Track all bug fixes or patches by using a
                                    structured software change management
                                    process.

                  (ii)     External interoperability. Subject to agreement with
                           TELKOM on terms and conditions, including payment,
                           PARTNER shall provide assistance for connecting
                           PARTNER provided equipment with other existing or
                           future systems in the Network, In this connection,
                           PARTNER shall:

                           -        Work with TELKOM and the vendor of any
                                    external system(s) to determine the software
                                    customization required to achieve
                                    interoperability;

                           -        Prepare release notes stating the reasons
                                    for each software customization for TELKOM's
                                    approval;

                           -        Prepare and customize the software upon
                                    receipt of TELKOM's approval;

                           -        Install the customized software on the
                                    Network;

                           -        Provide TELKOM with an implementation report
                                    after each installation; and

                           -        Perform software version maintenance.

         (c)      All software updates shall be completely tested by PARTNER
                  prior to installation. Any update shall take place during late
                  night hours (2:00 to 4:00 am), if possible.

         (d)      PARTNER shall ensure that any interruption to the Network is
                  minimised and in any event for no longer than 15 minutes
                  unless agreed by the Parties during any software update or
                  maintenance.

         (e)      PARTNER shall ensure that the previous software version can be
                  reinstalled without any interruption to the Network in the
                  event that the new software updates do not load properly or
                  perform satisfactorily, In the event that the update or
                  maintenance appears unlikely to be completed before 4:00 am,
                  PARTNER shall re-install the previous software version and
                  re-attempt the update or maintenance the following day.

         (f)      Any interruption to the Network beyond the period agreed in
                  Article 13.1(d) (including without limitation any service
                  interruption or system downtime) caused by a software update
                  that results in a revenue loss for TELKOM shall be treated as
                  a Critical fault and compensation shall be payable by PARTNER
                  to TELKOM in accordance with Appendix C.

13.2     The Software Upgrade Support Service

         (a)      When software upgrades are available, and subject to Article
                  13.2, PARTNER will provide such software upgrades when
                  requested by TELKOM to meet its internal and external business
                  requirements.

         (b)      TELKOM may require the upgrade for reasons including (but not
                  limited to):

                  (i)      addition of new features

                  (ii)     support of new call processing functionality

                                       16
<PAGE>

                  (iii)    support of new standards

                  (iv)     hardware upgrade (requiring accompanying software
                           upgrade).

         (c)      For each of the software upgrades provided to TELKOM, PARTNER
                  shall ensure that the following requirements are fulfilled:

                  (i)      full backward compatibility

                           PARTNER shall ensure full backward compatibility with
                           existing hardware, software, interfaces, and related
                           matters and in circumstances where full backward
                           compatibility does not exist, PARTNER shall provide
                           full disclosure to TELKOM of all technical aspects of
                           such incompatibility. In circumstances where existing
                           hardware may need to be upgraded or replaced, such
                           hardware upgrades will be done as per mutually agreed
                           terms, conditions and prices. PARTNER shall not be
                           responsible for compatibility with system changes
                           made solely by TELKOM.

                  (ii)     training

                           PARTNER shall provide training to qualified TELKOM
                           personnel regarding the changes made to the software.

                  (iii)    business case assistance

                           For every major software upgrade, PARTNER shall work
                           closely with TELKOM to prepare a business case
                           justifying the upgrade. The business case will detail
                           the cost implications and potential benefits which
                           TELECOM can expect to derive from the upgrade.

         (d)      The cost of software upgrade services (such as developing a
                  business case for the upgrade and implementing the upgrades)
                  are included in the Services.

         (e)      In case PARTNER proposes to discontinue support of any
                  software version, the following actions have been agreed:

                  (i)      if the discontinuance of software support is the
                           result of a software maintenance policy mandated by
                           PARTNER, then PARTNER shall provide an upgrade to the
                           next version within three (3) months of the notice of
                           end of life, at no extra cost to TELKOM;

                  (ii)     if the discontinuance of software support is
                           necessitated because the software has reached its end
                           of life, and in circumstances where TELKOM has
                           notified PARTNER in writing that it does not wish an
                           upgrade to the new version, then (A) if these
                           circumstances occur within the initial 3-year period
                           of this Service Level Agreement, PARTNER shall
                           continue to provide software support until the end of
                           such initial 3-year period, or (B) if these
                           circumstances occur outside the initial 3-year period
                           of this Service Level Agreement, then the software
                           support to be provided by PARTNER shall be on
                           mutually agreed terms and conditions;

                  (iii)    if the discontinuance of software support is
                           necessitated because the software has reached its end
                           of life, and in circumstances where TELKOM has
                           notified PARTNER in writing that it wishes an upgrade
                           to the new version, then PARTNER shall provide the
                           next version upgrade within three (3) months of the
                           notice of end of life, and the

                                       17
<PAGE>

                           cost of the upgrade software (but not the cost of the
                           services to perform the upgrade, such costs being
                           included in the cost of the Services) shall be on
                           mutually agreed terms and conditions.

         (f)      The provisions of Article 13.1 shall apply mutatis mutandis to
                  any software upgrade. In particular, PARTNER shall ensure that
                  the operation of the Network is not interrupted during any
                  software upgrade. Any interruption to the Network beyond the
                  period agreed in Article 13.1(d) (including without limitation
                  any service interruption or system downtime) caused by a
                  software upgrade that results in a revenue loss for TELKOM
                  shall be treated as a Critical fault and compensation shall be
                  payable by PARTNER to TELKOM in accordance with Appendix C.

13.3     Software Upgrade Fees

         (a)      Except as to costs in the circumstances referred to in Article
                  13.2(e)(i), PARTNER shall offer all new software upgrades to
                  TELKOM once they are developed and provide TELKOM with a quote
                  for the fee for the software only. TELKOM may at its sole
                  discretion decide to accept or decline each upgrade.

14.      OPERATION AND MAINTENANCE ASSISTANCE

14.1     The Operations and Maintenance Assistance Service

         (a)      PARTNER shall provide in writing to TELKOM a high-level
                  description of the tasks required to be performed to assist
                  TELKOM's staff to operate and maintain the System and/or
                  Sub-system at the relevant Location/Sites, including
                  information relating to maintenance supervision, maintenance
                  audits, system configuration management, database management,
                  and troubleshooting as set out in Appendix F, for TELKOM's
                  approval. The detailed plan for preventive maintenance
                  procedures and detailed timing and criteria for routine
                  daily, weekly, monthly and annual maintenance checks and
                  preventive replacement and repair of the Network or its
                  constituent parts shall be discussed at the initial JPS and
                  will be agreed upon by the Parties.

         (b)      PARTNER shall provide to TELKOM operation and maintenance
                  assistance services on Business Days during normal working
                  hours in Indonesia at the relevant Location/Site as mutually
                  agreed by the Parties. PARTNER personnel will be provided to
                  provide operation and maintenance services on a case by case
                  basis during the period of this Agreement. PARTNER shall
                  remain responsible for meeting the KPIs and shall adjust the
                  maintenance assistance team if necessary to ensure that the
                  KPIs will be met.

         (c)      TELKOM may also require PARTNER's experts to work outside
                  normal working hours during weekends and public holidays, if
                  exceptional circumstance make this necessary. In any such
                  event, TELKOM shall endeavor to give at least one-week prior
                  notice to PARTNER of its request, and agree any terms and
                  conditions of such request with PARTNER.

         (d)      PARTNER shall provide monthly reports to TELKOM on the type
                  and amount of operation and maintenance services supplied to
                  TELKOM.

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<PAGE>

         (e)      PARTNER shall make available the required skills and
                  competencies to ensure the Deliverables meet the required
                  tasks description as mutually agreed by TELKOM and PARTNER.

         (f)      TELKOM will use it best efforts to ensure that its team of
                  trained engineers is retained on the Project during the period
                  of this Agreement to provide for consistency and continuity.

14.2     The Knowledge Transfer Service

         (a)      In addition to the classroom training to be provided pursuant
                  to Article 47 of the Master Procurement Partnership Agreement,
                  PARTNER shall use its best efforts to ensure that adequate
                  operations and maintenance knowledge is transferred through
                  on-the-job training ("OJT") to TELKOM personnel on a
                  Location/Site basis to provide them with the skills to
                  operate, maintain and manage the Network by the third
                  anniversary of the Commencement Date. For this purpose,
                  PARTNER shall ensure that its operation and maintenance staff
                  is available on-site at TELKOM's premises as much as possible
                  on a dedicated basis.

         (b)      The OJT training programme and schedule shall be prepared on
                  an annual basis by PARTNER and approved by TELKOM during the
                  JPS and will cover at least:

                  (i)      the contents of the OJT System Operating Manual and
                           the Education System Information;

                  (ii)     system troubleshooting for the Network;

                  (iii)    higher level skills including system parts, RF parts,
                           system debugging methods and emergency Temporary Fix
                           methods for the Network.

         (c)      The objective of PARTNER's training shall be that the TELKOM
                  support personnel (TSC1 ) will be able to solve a successively
                  higher proportion of faults by themselves. TELKOM will
                  evaluate improvements in network performance and in the
                  ability of its technicians on an annual basis pursuant to the
                  criteria specified in Appendices H and I.

         (d)      The Progress and success of PARTNER's training efforts will be
                  evaluated at each DRM.

15.      ESCALATION PROCEDURE FOR SERVICE LEVEL FAILURES

15.1     PARTNER shall use its best endeavors to promptly rectify any service
         level failures. If the failure has not been rectified to TELKOM's
         satisfaction, the Parties shall escalate the resolution of the problems
         as follows:

         (a)      in the first instance by discussions between their respective
                  DIVRE managers;

         (b)      secondly, by discussions between their respective Project
                  Managers;

         (e)      thirdly, by discussions between their respective
                  Account/Business Managers;

         (d)      finally, by discussions between the senior executives of
                  PARTNER and the senior executives of TELKOM.

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<PAGE>

CHAPTER 3 - PAYMENT TERMS AND CONDITIONS

16.      PAYMENT AMOUNT

16.1     The Services provided by PARTNER shall be paid for by TELKOM as
         follows:

         The Services provided by PARTNER pursuant to this Agreement will be
         paid quarterly, within thirty (30) days of correct invoicing as
         described below, based on calculations of a 60% Basic Fee and 40%
         Variable Fee (based on the cumulative installed lines - SLA variable
         cost per line calculated based on the deployment plan in Appendix 7 of
         the MPPA)

         (a)      Basic Fees payable in equal quarterly installments shall be
                  calculated in accordance with Appendix J. This amount shall be
                  due upon delivery to TELKOM of an invoice for each
                  installment, accompanied by the following documents, or such
                  additional documents as may reasonably be required by TELKOM;

                  (i)      Invoice covering letter;

                  (ii)     Tax invoice ("Faktur Pajak") and tax payment slip
                           (/SSP) ("Surat Setoran Pajak")

                  (iii)    Simple receipt ("Kuitansi")

         (b)      Variable Fees shall be calculated according to Appendix J.
                  This amount shall be due upon delivery to TELKOM of an invoice
                  for the agreed sum, accompanied by the following documents, or
                  such additional documents as may reasonably be required by
                  TELKOM:

                  (i)      Invoice covering letter;

                  (ii)     Tax invoice ("Faktur Pajak") and tax payment slip
                           (/SSP) ("Surat Setoran Pajak");

                  (iii)    Simple receipt ("Kuitansi");

                  (iv)     KPI compliance certificate issued by TELKOM;

                  (v)      Calculation of Variable Fee, KPI reduction (if any)
                           and loss of revenue compensation (if any).

16.2     In the event that this Service Level Agreement is terminated by TELKOM,
         TELKOM will pay amounts then due on a pro rate basis.

16.3     The Services are provided on a fixed fee basis. The only additional
         costs for which TELKOM shall be liable are the actual unit price
         of replacement spare parts where the part replaced is shown to be
         damaged by reason of the events set forth in Article 9.8. For the
         avoidance of doubt, the cost of removing the damaged parts and
         installing the new parts are not costs reimbursable by TELKOM but are
         deemed to be covered under the Hardware Change Management Service and
         Spare Parts Repair and Replacement Service.

16.4     In the event withholding taxes are applied to any payments made by
         TELKOM to PARTNER under this Service Level Agreement, TELKOM shall
         provide PARTNER with a copy of the withholding tax receipt within
         fourteen (14) days from the date of payments.

                                       20
<PAGE>

17.      EVALUATION OF KEY PERFORMANCE INDICATORS ("KPIs") COMPLIANCE

         (a)      TELKOM will evaluate PARTNER's compliance with the KPI
                  annually. TELKOM shall be entitled to reduce proportionately
                  the Annual Fees payable under this Service Level Agreement
                  based on failure to achieve the required KPI compliance levels
                  as shown in Appendix I.

         (b)      The mechanism to evaluate the performance of PARTNER as
                  measured by the KPI is set out in Appendix I.

IN WITNESS WHEREOF, the Parties have caused this Service Level Agreement to be
signed by their duly authorized representative on the day and year first above
written.

PERUSAHAAN PERSEROAN (PERSERO)                  MOTOROLA INC.
PT TELEKOMUNIKASI INDONESIA Tbk.

                                                        [STAMP]

By /s/ Kristiono                                By /s/ Allen Ma
   -----------------------                         -----------------------------
Name  : Kristiono                               Name  : Allen Ma
Title : President Director                      Title : Vice President & General
                                                        Manager, Asia

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