{"id":252623,"date":"2023-03-22T14:57:57","date_gmt":"2023-03-22T18:57:57","guid":{"rendered":"https:\/\/www.nasa.gov\/?post_type=topic&p=252623"},"modified":"2023-06-14T10:29:12","modified_gmt":"2023-06-14T14:29:12","slug":"osi-headquarters-support-services-division","status":"publish","type":"topic","link":"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/","title":{"rendered":"OSI Headquarters Support Services Division"},"content":{"rendered":"<div id=\"\" class=\" hds-module hds-module-full wp-block-nasa-blocks-secondary-navigation\"><div class=\"hds-secondary-navigation-wrapper z-top width-100 padding-0\"><div id=\"\" class=\"hds-secondary-navigation width-full border-bottom-1px text-center hds-color-mode-light hds-module hds-module-full wp-block-nasa-blocks-hdsnav\"><button type=\"button\" class=\"hds-secondary-nav-mobile-button display-flex tablet:display-flex desktop:display-none width-full flex-align-center bg-carbon-90 border-color-carbon-80 color-spacesuit-white\" aria-expanded=\"false\" aria-controls=\"hds-secondary-nav-track\"><span>OSI  – HQSSD<\/span><svg width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><\/button><div class=\"hds-secondary-nav-track grid-container grid-container-extrawide padding-0 tablet:padding-x-3 desktop:padding-x-2 \"><div class=\"hds-secondary-navigation-menu-items\"><nav><ul class=\"usa-nav__primary usa-accordion flex-justify-center margin-0\"><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/osi\/\">Office of Strategic Infrastructure<\/a><\/li><li class=\"usa-nav__primary-item usa-current\"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/\">HQ Support Services Division<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>Other OSI Divisions<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/emd\/\">Environmental Management Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/fred\/\">Facilities and Real Estate Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/submenu-url\">HQ Support Services Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/lmd\/\">Logistics Management Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/\">NASA Ombuds Program<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/setmo\/\">Space Environments Testing Management Office<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">HQ Support Services Division<\/h2>\n\n\n<div id=\"\" class=\"hds-media hds-module wp-block-image\"><div class=\"margin-left-auto margin-right-auto nasa-block-align-wide\"><div class=\"hds-media-wrapper margin-left-auto margin-right-auto\"><figure class=\"hds-media-inner hds-cover-wrapper hds-media-ratio-cover \"><a href=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg\"><img fetchpriority=\"high\" decoding=\"async\" width=\"763\" height=\"800\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg?w=763\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"Mary W. Jackson NASA Headquarters Building\" style=\"transform: scale(1); transform-origin: 78% 18%; object-position: 78% 18%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg 763w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg?resize=286,300 286w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg?resize=382,400 382w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/nasa_hq_building_front.jpg?resize=572,600 572w\" sizes=\"(max-width: 763px) 100vw, 763px\" loading=\"eager\" \/><\/a><\/figure><\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Facility Information<\/h3>\n\n\n\n<p>The <strong>Headquarters Support Services Division<\/strong> is responsible for maintaining the operational capabilities necessary for the execution of NASA HQ\u2019s programs and projects including:<\/p>\n\n\n\n<ul>\n<li>Technical Expertise<\/li>\n\n\n\n<li>Stewardship and Oversight for Building and Lease Management<\/li>\n\n\n\n<li>Workspace Planning and Assignment<\/li>\n\n\n\n<li>Design and Furnishings Program<\/li>\n\n\n\n<li>Operational Support Services<\/li>\n\n\n\n<li>Parking Garage and Fares Transit Subsidy Program<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SPECIAL ANNOUNCEMENTS<\/strong><\/h3>\n\n\n\n<p><strong>MASS TRANSIT INFORMATION GENERATION SMARTRIP CARD REPLACEMENT<\/strong><\/p>\n\n\n\n<p>Date\/Time\/Location: Until Further Notice<br>Contact: Rose Butler, 202-358-0184, or <a href=\"mailto:rose.t.butler@nasa.gov\">rose.t.butler@nasa.gov<\/a><\/p>\n\n\n\n<p>The following information clarifies what employees needs to get a replacement card in order to avoid disruption later.<\/p>\n\n\n\n<p>WMATA is phasing out first generation SmarTrip cards (any SmarTrip card purchased before 2012) because they won’t work with the new faregates we’re installing later this year. As a result, you\u2019ll need to complete some simple steps to get a replacement card in order to avoid disruption later.<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/gcc02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fs.ealert.com%2Flink%2Fv1.cXZ4LXVwcXB0eHAtd3Etd3EtZ2R2ZG1MaE5YWXVCa2NseEdkMUptTDA1U1p6OW1j%3F0mZj5CduVWblNWYsBXZy1CZyF2Yvd2Lwlmc0JXYtN3LzVmchZ2Lt92YuEGdh12duc3d39yL6MHc0RHa&data=04%7C01%7Crose.t.butler%40nasa.gov%7C619a97248288416a93a408d8fad37e74%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637535133563033499%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=buvkyoFvI6g1z7veAqX7I169T3IL7Pkjx1b8Ww0cWkI%3D&reserved=0\" target=\"_blank\">Learn more and find out the easiest way to replace your card<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Why Are We Doing This Now?<\/strong><\/p>\n\n\n\n<p>New faregates are getting installed systemwide, which will be faster, more efficient and more reliable. Your first-generation SmarTrip will not be compatible with the readers on these new and improved faregates.<\/p>\n\n\n\n<p><strong>How Can I Replace My Card?<\/strong><\/p>\n\n\n\n<p>If you don\u2019t need your replacement card right away:<\/p>\n\n\n\n<ul>\n<li>Mail us your SmarTrip card and we\u2019ll send you a new one with the balance transferred. We\u2019ll also include $5 stored value to offset the cost of postage and processing time while replacement forms are processed. <a href=\"https:\/\/gcc02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fs.ealert.com%2Flink%2Fv1.cXZ4LXVwcXB0eHAtd3Etd3EtZ2R2ZG1MaE5YWXVCa2NseEdkMUptTDA1U1p6OW1j%3FmRGcu0mcvZWL05WZtV2YhxGclJXLkJXYj1CVT9CZh9GbwV3Lwlmc0JXYtN3LzVmchZ2Lt92YuEGdh12duc3d39yL6MHc0RHa&data=04%7C01%7Crose.t.butler%40nasa.gov%7C619a97248288416a93a408d8fad37e74%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637535133563033499%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=jg%2FCITGhBp3hel7ayViPdEjfnAjoYrS72mmiXjOnASM%3D&reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to get started<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you\u2019d like to get your replacement card sooner:<\/p>\n\n\n\n<ul>\n<li>Transfer your balance online to another SmarTrip card. <a href=\"https:\/\/smartrip.wmata.com\/gocard\/cardinfo\" rel=\"noopener\">https:\/\/smartrip.wmata.com\/gocard\/cardinfo<\/a>.<\/li>\n\n\n\n<li>You can also give metro a call at 1-888-SMARTRIP (+1-888-762-7874) and one of their customer service associates will assist you.<\/li>\n\n\n\n<li>Or visit us at the Metro Sales Office at the Metro Center Station (Tuesday \u2013 Thursday, 8 a.m. \u2013 Noon).<\/li>\n<\/ul>\n\n\n\n<p>BY RESPONDING TO THIS PROMOTIONAL EMAIL TO REPLACE YOUR FIRST GENERATION SMARTRIP\u00ae CARD VIA ANY OF THE AVAILABLE METHODS, YOU ARE AGREEING THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE PROMOTIONAL TERMS AND CONDITIONS BELOW, WHICH CAN ALSO BE FOUND AT <a href=\"http:\/\/www.wmata.com\/CARDREPLACEMENT\" rel=\"noopener\">WWW.WMATA.COM\/CARDREPLACEMENT<\/a>.<\/p>\n\n\n\n<p><strong>Next Steps<\/strong><\/p>\n\n\n\n<p>Since the faregate installation will not begin before June 2021, you still have time to replace your card. We\u2019 re reaching out now to make sure you have time to make the switch.<\/p>\n\n\n\n<p><em><strong>WMATA First Generation SmarTrip\u00ae Card Elimination and Replacement Stored Value Promotion Terms and Conditions<\/strong><\/em><\/p>\n\n\n\n<p>During the promotional period, the Washington Metropolitan Area Transit Authority (\u201c WMATA\u201d) is offering $5.00 to any customer who mails in a properly completed SmarTrip\u00ae card replacement form with their eligible first generation SmarTrip\u00ae card for replacement pursuant to this promotion.<\/p>\n\n\n\n<p>This offer is only available to customers with eligible first generation SmarTrip\u00ae cards who follow the procedure to replace their eligible SmarTrip\u00ae card through mail. <strong>This is a limited time offer \u2013 a properly completed SmarTrip\u00ae card replacement form and the first generation SmarTrip\u00ae card(s) must be received by WMATA before the promotional period ends on October 7, 2021.<\/strong> The $5.00 will be added as stored value on the replacement SmarTrip\u00ae card to offset the cost of postage and processing time while replacement forms are processed. WMATA reserves the right to terminate, cancel, modify, or suspend the offer at any time for any or no reason in its sole discretion without prior notice or liability to you. This offer may not be combined with any other offers. This offer is non-refundable, non-transferrable, and may not be resold or redeemed for cash. This offer is subject to SmarTrip\u00ae terms and conditions, which are available online at <a href=\"https:\/\/www.wmata.com\/about\/records\/smartrip-terms-conditions.cfm\" rel=\"noopener\">https:\/\/www.wmata.com\/about\/records\/smartrip-terms-conditions.cfm<\/a> and are incorporated by reference in these terms and conditions. SmarTrip\u00ae cards replaced in this manner will not be returned and will no longer be usable. Violation of these terms may lead to the offer being invalidated. This offer is void where prohibited. WMATA is not responsible for errors or delays in the processing of any SmarTrip\u00ae card replacements.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>MASS TRANSIT INFORMATION CLARIFICATION<\/strong><br>Date\/Time\/Location: Until Further Notice<br>Contact: Rose Butler, 202-358-0184, or <a href=\"mailto:rose.t.butler@nasa.gov\">rose.t.butler@nasa.gov<\/a><\/p>\n\n\n\n<p>The following information clarifies what employees may do with their VRE\/MARC or Metro transit subsidies during COVID-19:<\/p>\n\n\n\n<p>EMPLOYEES THAT USE TRANSIT ALLOCATION<br>(VRE\/MARC): Transit Allocation is an “employee only” feature. It lets employees use their SmarTrip account to allocate their transit benefit to a vanpool, VRE, MARC, MTA Commuter Bus, or MetroAccess. Two things to remember:<\/p>\n\n\n\n<ol>\n<li>The personal transit allocation deadline is the 21st<\/li>\n\n\n\n<li>If an employee reduces their personal Commuter Direct allocation, he\/she will need to log-in to their Commuter Direct account to turn off their “recurring” pass order.<\/li>\n<\/ol>\n\n\n\n<p>There is no intent to stop the government portion of this subsidy each month.<\/p>\n\n\n\n<p>EMPLOYEES THAT USE THE TRANSIT PASS BENEFIT<br>No tap, no charge. An employee’s transit pass benefit is charged only when a Metro or regional partner pass is loaded to their SmarTrip card. If the employee does not tap a SmarTrip target in the Metro station, then the pass cannot load to their card, even if their pass is set for Auto Reload. For example, if an employee has a monthly unlimited pass set for auto reload and did not tap their card between 3\/24 and 4\/15, then an April pass will not load and they will not be charged.<\/p>\n\n\n\n<p>Employees can learn more about pass behavior and the possibility of COVID-19 pass refunds at <a href=\"https:\/\/www.wmata.com\/fares\/\" rel=\"noopener\">wmata.com\/fares<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HQ Support Services Division Facility Information The Headquarters Support Services Division is responsible for maintaining the operational capabilities necessary for the execution of NASA HQ\u2019s programs and projects including: SPECIAL ANNOUNCEMENTS MASS TRANSIT INFORMATION GENERATION SMARTRIP CARD REPLACEMENT Date\/Time\/Location: Until Further NoticeContact: Rose Butler, 202-358-0184, or rose.t.butler@nasa.gov The following information clarifies what employees needs to get a replacement [...]<\/p>\n","protected":false},"author":191,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[]},"categories":[],"news-tags":[],"internal-terms":[12257],"coauthors":[10447],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"OSI Headquarters Support Services Division","url":"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"General","author":[{"@type":"Person","name":"Bill Keeter"}],"creator":["Bill Keeter"],"publisher":{"@type":"Organization","name":"NASA","logo":"https:\/\/www.nasa.gov\/wp-content\/themes\/nasa\/assets\/images\/nasa-logo.svg"},"keywords":[],"dateCreated":"2023-03-22T18:57:57Z","datePublished":"2023-03-22T18:57:57Z","dateModified":"2023-06-14T14:29:12Z"},"rendered":"<meta name=\"parsely-title\" content=\"OSI Headquarters Support Services Division\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-03-22T18:57:57Z\" \/>\n<meta name=\"parsely-section\" content=\"General\" \/>\n<meta name=\"parsely-author\" content=\"Bill Keeter\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/nasa.gov\/p.js"},"read_time":5,"time_ago":"1 year","_links":{"self":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/252623"}],"collection":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/types\/topic"}],"author":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/users\/191"}],"version-history":[{"count":7,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/252623\/revisions"}],"predecessor-version":[{"id":524745,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/252623\/revisions\/524745"}],"wp:attachment":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media?parent=252623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/categories?post=252623"},{"taxonomy":"news-tags","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/news-tags?post=252623"},{"taxonomy":"internal-terms","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/internal-terms?post=252623"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/coauthors?post=252623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}