I.A.wOFFICES

GAROFALO GOERLICH HAINBACH PC

1200 NEW I IAMPSHlRE AVENUE NW . SUITE 590· WASHINGTON DC 20036-6802

TELEPHONE;

January 9,2015

Docket Operations Facility

U.S. Department of Transportation

1200 New Jersey Avenue, S.E.

Room W12-140

Washington, D.C2059Q

Re: Family Assistance Plan of Aerodynamics Inc. (Docket DOT-OST-1996-1960)

Ladies/Gentlemen:

Please find attached the current Family Assistance Plan of Aerodynamics Incorporated

(ADI). This plan supersedes ADI's pre-existing plan filed with the Department on March 11,

2004.

Please contact me if you have any questions. Thank you.

Sincerely,

Aaron A. Goerlich

Garofalo Goerlich Hainbach PC

Counsel for Aerodynamics Incorporated
AERODYNAMICS

Aerodynamics Inc.

Family Assistance Plan
Family Assistance Plan

Overview

Aerodynamics Family Assistance Plan describes the methods by which Aerodynamics, in

cooperation with the National Transportation Safety Board, (NTSB) other governmental entities,

and the American Red Cross, will provide family assistance after an aviation accident involving a

flight operated by Aerodynamics. The purpose of this plan is to ensure that Aerodynamics efforts

are made in the best interests of survivors and families and to respect the cultural & religious

backgrounds of survivors and families.

Aerodynamics provides fami-ly assistanee without regard to an individual's status asa revenue

customer, non-revenue customer, or crew member. The Aerodynamics plan meets the provisions

of 49 CFR USC Part 1136.

Certain specialized services that are required following an accident may be accomplished on

behalf of Aerodynamics by vendors having expertise in those areas.

Pre-Response Planning

Committing Sufficient Resources

Aerodynamics maintains agreements with providers who offer comprehensive emergency

response and family assistance programs, which utilize a broad spectrum of human and

technological resources in the event of an accident. During such crises, thousands of specially

trained responders work.around the clock.on issues including family assistance, accident,

investigation, media relations, and liaisons with government agencies and support organizatio~s.

They are directed via a dedicated command center network linked by worldwide

communications.

Aerodynamics maintains cooperative working relationships with the external organizations

involved in a crisis and has designed its emergency response structure specifically to allow

separate management of the crisis while continuing the safe operation of the airline.

Aerodynamics Family Assistance

Aerodynamics is a member of the Family Assistance Foundation, a non-profit organization that

supplements Aerodynamies' resources with a pool of thousands of organized and trained

volunteers established to enhance communication between Aerodynamics and the families

affected by an accident and to respond to needs that survivors and families may have. Every

effort is made to ensure well trained volunteers are available in all areas served by Aerodynamics

around the world and organized in a manner that will allow for immediate mobilization.

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Family Assistance Plan

Training

In addition to the intensive training provided to family assistance teams, customer service

training is-also- provided to personnel in-public-contaet positions throughout the Aerodynamics

system. Families may call any reservation office or may seek assistance at airports that are either

the origin or the destination ofthe flight involved in an accident. As with any training program,

enhancements are continually made to include lessons learned from survivors, family members,

industry partners, and mental health professionals.

Periodic simulations of Aerodynamics' comprehensive emergency response plan are made in

cooperation with regular airport drills. In addition, Aerodynamics and its partners routinely

coordinate with federal, state, and local authorities that have emergency responsibilities.

Toll-free telephone number

Aerodynamics will activate a toll-free telephone number within one hour after notification to our

emergency call center provider, after receiving information indicating that an aircraft operated by

Aerodynamics has been involved in an accident and that there are serious injuries and/or

fatalities. This number will be staffed by our Emergency Call Center provider. These trained

individuals will provide information authorized for release by Aerodynamics' Corporate

Communications department and will collect contact information from inquiring individuals.

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Family Assistance Plan

Passenger Manifest, Ticket Reconciliation, and Notification

Passenger Manifest and Ticket Reconciliation

Immediately after the accident, Aerodynamics will begin the process to match the current

computerized reservations (passenger Name Records) for that flight with the ticket coupons and

other verifying data that were collected at the departure airport(s.) All known passengers will be

validated including those with reservations, standby tickets, rerouted tickets, jump seat

authorization, and non-revenue passengers and crew. Unfortunately, this process can be delayed

by persons traveling under different names, changing seats, and infants traveling without tickets.

Accordingly, Aerodynamics" Reservations Sales policy prohibits the unauthorized release of this

confidential, sensitive manifest information.

Upon the request of the National Transportation Safety Board and/or the American Red Cross, a

list of names of passengers aboard the aircraft (based on the best information available at the

time ofthe request) will be sent to the NTSB Office of Transportation Disaster Assistance. The

Manager of Aerodynamics' Family Assistance will ensure that the list is marked "preliminary

and unconfirmed" and will continue to update it periodically. Although the Aviation Disaster

Family Assistance Act of 1996 does not state a time frame for this action, a preliminary list will

be available within the first three hours. As names of persons on board are reconciled, they will

be given to our Emergency Call Center provider, so the notification process can proceed while

the remainder of the manifest continues to be verified. If citizens of countries other than the

United States are on board, Aerodynamicswilltransmit a list of their names to the United States

Department of State.

Notifying Passengers' Families

Specially trained personnel from our Emergency Call Center provider will notify the family of

each passenger as soon as it appears that the individual was on board. Aerodynamics will not

wait for all the names of passengers to be verified. However, identifying and contacting some

passengers' next-of-kin may be delayed depending on the amount and accuracy of information

available. Callers who have inquired about a name appearing on the manifest will be contacted

by our provider until Aerodynamics is satisfied that the next-of-kin or the person who stated that

they were the family's contact has been notified. As the passenger list is validated, subsequent

incoming cans from family members win be routed to OUF call center provider for appropriate

handling.

Aerodynamics will not release a passenger's name publicly until after the next-of-kin has been

notified. Ifthe next-of-kin requests that the passenger's name not be made public, Aerodynamics

will convey that information to the NTSB in order to honor the request.

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Family Assistance Plan

Passenger Identification

The local medical examiner or coroner in the county or location of the accident is responsible for

the positive identification of fatalities-and will provide official notification of death to the family.

In cases where local capacity for victim identification and mortuary services is exceeded, this

task may be supplemented by members of the Disaster Mortuary Operational Response Team.

These teams (D-MORT) are organized and activated by the Public Health Service, a division of

the US Department of Health and Human Services. For injured passengers, the hospital is

responsible for periodic status updates and either the hospital or Aerodynamics will continue to

advise the families.

Family Access to the- Accident City

Aerodynamics will arrange for the family of a passenger to travel to the city nearest the accident

if they so desire. Once at the location, family assistance personnel will be assigned and dedicated

to each family to coordinate such things as accommodations, ground transportation,

communications, the purchase of personal incidentals, visiting survivors in the hospitals, etc. If a

family prefers, family assistance personnel will be available to travel to the family's.home,

location to provide personal assistance, communications, and logistical support. When requested

by survivors or family members, professional counseling services will be made available through

Aerodynamics' close coordination with the American Red Cross which is responsible for mental

health assistance.

Aerodynamics will make provi-s-ions-for a joint family support operations center to include space,

communications, and logistical support for federal and American Red Cross staff. Aerodynamics

will endeavor to secure a suitable facility to protect families from intrusions by the media and by

unwelcome solicitors.

The National Transportation Safety Board has accident-site jurisdiction. Within site security

limitations that these authorities-establish, Aerodynamics- will-respond to family requests for

visits to the accident scene. Access to the site may be limited by terrain, biohazard and/or

hazardous materials concerns, security measures, or other unforeseen conditions.

Aerodynamics family assistance personnel will continue to assist family members as they depart

the accident location and Aerodynamics personnel will maintain contact with the family until

they advise that this is no longer necessary.

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Family Assistance Plan

Human Remains and Personal Effects

The local medical examiner or coroner in the county or location of the accident is responsible for

the disposition of identifiable and unidentifiable human.remains, Disaster Mortuary Operational

Response Teams may be activated by the NTSB to assist with this process. Aerodynamics and

its provider contracted to assist with these tasks will comply with decisions made by the

responsible authorities and help to ensure that the families are advised as to the plans for

disposition. The next-of-kin's wishes as to arrangements for remains identified as those of the

passenger will be honored.

PersenalEffeets

Local authorities such as the medical examiner or coroner should return identifiable personal

items to the passenger's family rather than having the airline become custodian of them and local

authorities should determine disposition of unidentifiable personal effects.

If personal items- come into the airline's control, Aerodynamics or its-provider will consult with

each family about the disposition of the possessions. Unless requested otherwise, Aerodynamics

or its vendor will describe to the next-of-kin the condition of each such possession and follow the

direction ofthe next-of-kin as to the return or other disposition of such items regardless of their

condition. Because specialized services such as the cleaning and restoration of personal effects

may require a certain expertise, Aerodynamics has arranged for a contractor with this expertise to

handle this with care on the airline's behalf After returning all possessions which can be

associated with specific passengers, Aerodynamics will retain any unclaimed possessions which

are within its control for no less than 18 months. Aerodynamics or its personal effects' vendor

will create an inventory of these items and carefully store them.

Monuments

If the families express a desire for a monument at the accident site, Aerodynamics will consult

with the family of each passenger about its construction, including any inscription on the

monument. All comments and concerns from families (along with the statutory and/or regulatory

requirements or considerations of the place of construction) will be given careful consideration.

Each family will be given a choice of including or not including the passenger's name if an

inscription of the names is planned in the agreed design. The goal will be to achieve a full

consensus of all families on a specific design. Should that not De possible, in an effort to avoid

lengthy delays, it may be necessary to implement a plan agreeable to the majority of the families.

The next-of-kin will be given an opportunity to visit the monument when construction is

complete.

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Family Assistance Plan

Relationship with the American Red Cross

Compensation to the American Red Cross

A procedure will be developed to pay reasonable compensation to the American Red Cross for

services provided by the organization. Aerodynamics has requested and expects to receive a plan

of tasks and anticipated expenses prior to the American Red Cross' full deployment, consultation

about costs as they are incurred, and an itemized list of services rendered and expenses to

accompany the organization's invoice.

Relationship with Domestic and International Partner Airlines

Aerodynamics systematically works throughout the year on all elements of emergency response

planning and procedures with the airlines having contracted partnership agreements with

Aerodynamics. Goals include consistent terminology and structure, identification of mutual

resources, maximum efficiency of resource deployment, cooperative management during drills

and an accident response, etc. Aerodynamics is committed to providing each domestic

connection or international code-share partner with assistance and support if they, as the

operating carrier, have an accident. Conversely, in the event of an Aerodynamics accident, the

partner airlines will provide assistance to meet language, resource, and personnel needs.

Flight Reservation Information

Aerodynamics. will ensure, through its authorized providers, that it will inform any family of a

passenger on the flight involved in an accident, whether or not their family member's name

appeared on any preliminary passenger manifests, if requested by the family.

Training Of Employees and Agents

Aerodynamics will ensure that all personnel involved in supporting families are adequately

trained in meeting the needs. of survivors and-family members following an accident. This

includes both employees of Aerodynamics and its authorized providers. Aerodynamics is

committed to training its employees and using providers who employ only the most recent best

practices for supporting both passenger and family survivors following an accident.

Accidents Occurring Outside the United States

In-the event of an accident involving a flight operated by Aerodynamics, but occurring outside of

the United States, Aerodynamics will provide support to passengers and families that is

consistent with the type of support that would be provided for accidents occurring within the

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Family Assistance Plan

United States. Furthermore, when providing support to passengers and families who are United

States Citizens, Aerodynamics and its authorized providers will consult with both the National

Transportation Safety Board and the US Department of State with respect to support for those

persons

Damage To Man-Made Structures And Other Property On The Ground

In the event that an accident involving an Aerodynamics flight causes damage to man-made

structures or other property on the ground, Aerodynamics will provide written notice to the

property owner(s) instructing them to contact their insurer(s) in order to obtain authoritative

informationwith regard to coverage and compensation relating to the property damage.and to

advise them to obtain photographic or other detailed evidence of any property damage as soon as

possible after the accident.

NTSB Hearings Greater Than Eighty Miles From the Accident Site

Should the National Transportation Safety Board conduct public hearings (or comparable

hearings) at a.location.that.is greater than eighty (80}roiles from the accident site, Aerodynamics

will provide a means to simultaneously broadcast the hearing by electronic means at both the

originating and destination city ofthe flight that was involved in the accident, if those cities are

located in the United States.

Filing Airline Plan With DOT and NTSB

Aerodynamics has filed this Plan as required by the Aviation Disaster Family Assistance Act of

1996.

In addition, Aerodynamics has submitted to the National Transportation Safety Board contact

telephone numbers at its operational center, which can be used by the NTSB 24 hours per day,

seven days per week.

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