{"id":262873,"date":"2018-08-08T14:22:04","date_gmt":"2018-08-08T18:22:04","guid":{"rendered":"https:\/\/www.nasa.gov\/?migration=converted-node-430033"},"modified":"2023-08-21T11:57:19","modified_gmt":"2023-08-21T15:57:19","slug":"complaint-process","status":"publish","type":"topic","link":"https:\/\/www.nasa.gov\/odeo\/complaint-process\/","title":{"rendered":"Complaint Process"},"content":{"rendered":"<div id=\"\" class=\" hds-module hds-module-full wp-block-nasa-blocks-secondary-navigation\"><div class=\"hds-secondary-navigation-wrapper z-top width-100 padding-0\"><div id=\"\" class=\"hds-secondary-navigation width-full border-bottom-1px text-center hds-color-mode-dark hds-module hds-module-full wp-block-nasa-blocks-hdsnav\"><button type=\"button\" class=\"hds-secondary-nav-mobile-button display-flex tablet:display-flex desktop:display-none width-full flex-align-center bg-carbon-90 border-color-carbon-80 color-spacesuit-white\" aria-expanded=\"false\" aria-controls=\"hds-secondary-nav-track\"><span>ODEO<\/span><svg width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><\/button><div class=\"hds-secondary-nav-track grid-container grid-container-extrawide padding-0 tablet:padding-x-3 desktop:padding-x-2 \"><div class=\"hds-secondary-navigation-menu-items\"><nav><ul class=\"usa-nav__primary usa-accordion flex-justify-center margin-0\"><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo\/\">ODEO Home<\/a><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/office-of-the-associate-administrator\/\">ODEO Organization<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>File a Complaint<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/complaints-efile\/\">Complaint eFile<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/complaint-process\/\">Complaint Process<\/a><\/li><\/ul><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo-mission\/\">ODEO Mission<\/a><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo\/diversity-and-inclusion\/\">Diversity & Inclusion<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>More<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/no-fear-act\/\">No Fear Act<\/a><\/li><\/ul><\/ul><\/nav><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"\" class=\"nasa-gb-align-full maxw-full width-full padding-0 hds-module hds-module-full wp-block-nasa-blocks-page-intro\">\n\t<div class=\"padding-0 bg-spacesuit-white wp-block-nasa-blocks-page-intro\">\n\t\t\t<div class=\"hds-page-intro hds-page-intro-banner width-full maxw-full padding-0 hds-cover-wrapper minh-tablet\">\n\t\t<div class=\"hds-foreground-wrapper display-flex\">\n\t\t\t<div class=\"grid-row grid-container grid-container-block margin-top-auto margin-bottom-auto width-full maxw-desktop-lg padding-top-9 padding-x-3 z-400\">\n\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-6 desktop:padding-right-4 margin-bottom-3 desktop:margin-bottom-0\">\n\t\t\t\t\t<div class=\"margin-bottom-2\">\n\t\t\t\t\t\t<h1 class=\"page-heading-md line-height-sm color-spacesuit-white-important\">\n\t\t\t\t\t\t\tComplaint Process\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"p-lg color-carbon-30-important\">\n\t\t\t\t\t\tOffice of Diversity and Equal Opportunity\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-6 desktop:padding-right-4 margin-bottom-3 desktop:margin-bottom-0\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"skrim-overlay skrim-left mobile-skrim-top z-200\"><\/div>\n\t\t<figure class=\"hds-media-background  \"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"799\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?w=1200\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"Keyboard with Complaint\" style=\"transform: scale(1); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg 1200w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=300,200 300w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=768,511 768w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=1024,682 1024w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=400,266 400w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=600,400 600w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=900,599 900w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"eager\" \/><\/figure>\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<p><strong>Equal Employment Opportunity (EEO) Case Processing Procedures in light of the national emergency.<\/strong><\/p>\n\n\n\n<p><strong>The physical safety and EEO rights of NASA\u2019s workforce, its contractors, and applicants, are of the utmost importance. In light of the national emergency, the Office of Diversity and Equal Opportunity will ONLY accept electronic mail effective immediately and until further notice.  If you have any questions, you may still call (202) 358-2180.<\/strong><\/p>\n\n\n\n<p>The EEO Complaints Office manages and implements NASA-wide policies and systems for processing, adjudicating and resolving individual and class discrimination complaints.  This includes oversight of the informal complaints process conducted at the NASA Centers.  This office is also responsible for post administrative processing of discrimination complaints such as appeals on final agency actions and compliance with the Equal Employment Opportunity Commission (EEOC) orders and settlement agreements.  The EEO Complaints Office also manages and implements NASA\u2019s Alternative Dispute Resolution (ADR) Program.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The four major functions of this Office are:<\/strong><\/h4>\n\n\n\n<ul>\n<li><strong><a href=\"\/offices\/odeo\/complaints-policy-processing\">EEO Complaints Policy and Processing<\/a><\/strong><br>\n\tImplements policy and provides oversight and guidance for the processing of individual and class complaints pursuant to <strong><a href=\"\/offices\/odeo\/EEO-laws-regulations\">Title VII of the Civil Rights Act of 1964 (Title VII)<\/a><\/strong>, the <strong><a href=\"\/offices\/odeo\/EEO-laws-regulations\">Age Discrimination in Employment Act of 1967 (ADEA)<\/a><\/strong>, <strong><a href=\"\/offices\/odeo\/EEO-laws-regulations\">Equal Pay Act of 1963 (EPA)<\/a><\/strong>, <strong><a href=\"\/offices\/odeo\/EEO-laws-regulations\">Genetics Information Nondiscrimination Act of 2008 (GINA)<\/a><\/strong> and <strong><a href=\"\/offices\/odeo\/EEO-laws-regulations\">other such statutes<\/a><\/strong>, or complaints alleging failure or denial of a reasonable accommodation for a disability in violation of the <a href=\"\/offices\/odeo\/EEO-laws-regulations\"><strong>Rehabilitation Act 1973 (Rehab Act)<\/strong><\/a>.<\/li>\n\n\n\n<li><a href=\"\/offices\/odeo\/investigations-hearing-final\"><strong>Investigations, Hearings, Final Agency Actions<\/strong><\/a><br>\n\tConducts all equal employment opportunity (EEO) investigations, facilitates hearing and issues Final Agency Actions.<\/li>\n\n\n\n<li><a href=\"\/offices\/odeo\/appeals-compliance\"><strong>Appeals and Compliance<\/strong><\/a><br>\n\tFacilitates appeals and responsible for tracking compliance with settlement agreements and orders issued by the Equal Employment Opportunity Commission (EEOC) and Final Agency Actions.<\/li>\n\n\n\n<li><a href=\"\/offices\/odeo\/alternative-dispute-resolution\"><strong>Alternative Dispute Resolution<\/strong><\/a><br>\n\tImplements policy and procedures, and provides training and technical guidance for ADR Program NASA-wide. Manages NASA\u2019s Cadre of Mediators and facilitates ADR to proactively address and resolve workplace conflicts in the EEO area.<\/li>\n<\/ul>\n\n\n\n<p><strong>Related Resources<\/strong><\/p>\n\n\n\n<p><em>(*Accessibility version coming)<\/em><\/p>\n\n\n\n<p><a href=\"\/offices\/odeo\/complaints-efile\"><strong>NASA Complaints eFile System<\/strong><\/a><\/p>\n\n\n\n<p><a class=\"dp-migrated-file\" href=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/aba_statement_final_tagged.pdf?emrc=f42d2a\">NASA Employees\u2019 and Applicants\u2019 Rights under the Architectural Barriers Act<\/a><br>\n<a class=\"dp-migrated-file\" href=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/eeo_complaint_process_flowchart_tagged.pdf?emrc=7acf6d\">EEO Complaint Process Flowchart<\/a><\/p>\n\n\n<div id=\"\" class=\"hds-media hds-module wp-block-image\"><div class=\"margin-left-auto margin-right-auto nasa-block-align-inline\"><div class=\"hds-media-wrapper margin-left-auto margin-right-auto\"><figure class=\"hds-media-inner hds-cover-wrapper hds-media-ratio-none \"><a href=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"799\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?w=1200\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"Keyboard with Complaint\" style=\"transform: scale(1); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg 1200w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=300,200 300w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=768,511 768w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=1024,682 1024w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=400,266 400w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=600,400 600w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?resize=900,599 900w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Equal Employment Opportunity (EEO) Case Processing Procedures in light of the national emergency. The physical safety and EEO rights of NASA\u2019s workforce, its contractors, and applicants, are of the utmost importance. In light of the national emergency, the Office of Diversity and Equal Opportunity will ONLY accept electronic mail effective immediately and until further notice.  [...]<\/p>\n","protected":false},"author":93,"featured_media":268985,"parent":167746,"menu_order":0,"template":"","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[]},"categories":[11780],"news-tags":[],"internal-terms":[10920],"coauthors":[9510,3854],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Complaint Process","url":"https:\/\/www.nasa.gov\/odeo\/complaint-process\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/odeo\/complaint-process\/"},"thumbnailUrl":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg"},"articleSection":"Organizations","author":[{"@type":"Person","name":"Garrett Shea"},{"@type":"Person","name":"NASA"}],"creator":["Garrett Shea","NASA"],"publisher":{"@type":"Organization","name":"NASA","logo":"https:\/\/www.nasa.gov\/wp-content\/themes\/nasa\/assets\/images\/nasa-logo.svg"},"keywords":["Organizations","Office of Diversity and Equal Opportunity (ODEO)"],"dateCreated":"2018-08-08T18:22:04Z","datePublished":"2018-08-08T18:22:04Z","dateModified":"2023-08-21T15:57:19Z"},"rendered":"<meta name=\"parsely-title\" content=\"Complaint Process\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.nasa.gov\/odeo\/complaint-process\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg?w=150&h=150&crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2018-08-08T18:22:04Z\" \/>\n<meta name=\"parsely-section\" content=\"Organizations\" \/>\n<meta name=\"parsely-tags\" content=\"Organizations,Office of Diversity and Equal Opportunity (ODEO)\" \/>\n<meta name=\"parsely-author\" content=\"Garrett Shea\" \/>\n<meta name=\"parsely-author\" content=\"NASA\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/nasa.gov\/p.js"},"read_time":2,"time_ago":"6 years","featured_image":{"id":268985,"file":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/odeo-hompage-complaintprocess.jpg","title":"odeo-hompage-complaintprocess","alt":"black Keyboard with yellow Complaint key","caption":""},"_links":{"self":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262873"}],"collection":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/types\/topic"}],"author":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/users\/93"}],"version-history":[{"count":4,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262873\/revisions"}],"predecessor-version":[{"id":493825,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262873\/revisions\/493825"}],"up":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/167746"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media\/268985"}],"wp:attachment":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media?parent=262873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/categories?post=262873"},{"taxonomy":"news-tags","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/news-tags?post=262873"},{"taxonomy":"internal-terms","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/internal-terms?post=262873"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/coauthors?post=262873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}