{"id":262870,"date":"2018-08-20T17:49:08","date_gmt":"2018-08-20T21:49:08","guid":{"rendered":"https:\/\/www.nasa.gov\/?migration=converted-node-430865"},"modified":"2023-10-24T11:30:51","modified_gmt":"2023-10-24T15:30:51","slug":"complaints-management-division","status":"publish","type":"topic","link":"https:\/\/www.nasa.gov\/odeo\/complaints-management-division\/","title":{"rendered":"Complaints Management Division"},"content":{"rendered":"<div id=\"\" class=\" hds-module hds-module-full wp-block-nasa-blocks-secondary-navigation\"><div class=\"hds-secondary-navigation-wrapper z-top width-100 padding-0\"><div id=\"\" class=\"hds-secondary-navigation width-full border-bottom-1px text-center hds-color-mode-dark hds-module hds-module-full wp-block-nasa-blocks-hdsnav\"><button type=\"button\" class=\"hds-secondary-nav-mobile-button display-flex tablet:display-flex desktop:display-none width-full flex-align-center bg-carbon-90 border-color-carbon-80 color-spacesuit-white\" aria-expanded=\"false\" aria-controls=\"hds-secondary-nav-track\"><span>ODEO<\/span><svg width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><\/button><div class=\"hds-secondary-nav-track grid-container grid-container-extrawide padding-0 tablet:padding-x-3 desktop:padding-x-2 \"><div class=\"hds-secondary-navigation-menu-items\"><nav><ul class=\"usa-nav__primary usa-accordion flex-justify-center margin-0\"><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo\/\">ODEO Home<\/a><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/office-of-the-associate-administrator\/\">ODEO Organization<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>File a Complaint<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/complaints-efile\/\">Complaint eFile<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/complaint-process\/\">Complaint Process<\/a><\/li><\/ul><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo-mission\/\">ODEO Mission<\/a><\/li><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/odeo\/diversity-and-inclusion\/\">Diversity & Inclusion<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>More<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/no-fear-act\/\">No Fear Act<\/a><\/li><\/ul><\/ul><\/nav><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"\" class=\"nasa-gb-align-full maxw-full width-full padding-0 hds-module hds-module-full wp-block-nasa-blocks-page-intro\">\n\t<div class=\"padding-0 bg-spacesuit-white wp-block-nasa-blocks-page-intro\">\n\t\t\t<div class=\"hds-page-intro hds-page-intro-banner width-full maxw-full padding-0 hds-cover-wrapper minh-tablet\">\n\t\t<div class=\"hds-foreground-wrapper display-flex\">\n\t\t\t<div class=\"grid-row grid-container grid-container-block margin-top-auto margin-bottom-auto width-full maxw-desktop-lg padding-top-9 padding-x-3 z-400\">\n\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-6 desktop:padding-right-4 margin-bottom-3 desktop:margin-bottom-0\">\n\t\t\t\t\t<div class=\"margin-bottom-2\">\n\t\t\t\t\t\t<h1 class=\"page-heading-md line-height-sm color-spacesuit-white-important\">\n\t\t\t\t\t\t\tComplaints Management Division\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"p-lg color-carbon-30-important\">\n\t\t\t\t\t\tOffice of Diversity and Equal Opportunity\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-6 desktop:padding-right-4 margin-bottom-3 desktop:margin-bottom-0\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"skrim-overlay skrim-left mobile-skrim-top z-200\"><\/div>\n\t\t<figure class=\"hds-media-background  \"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?w=1200\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"Holding gears in sunlight\" style=\"transform: scale(1); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg 1200w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=300,200 300w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=768,512 768w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=1024,683 1024w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=400,267 400w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=600,400 600w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?resize=900,600 900w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"eager\" \/><\/figure>\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<p>ODEO\u2019s Complaints Management Division (CMD) is the NASA organization that handles EEO concerns raised by members of the Agency\u2019s 17,000-strong workforce and advances civil rights efforts of Agency grantees, such as universities and science centers nationwide. The division has two primary areas of responsibility. These involve managing and implementing Agency wide policies and systems for 1) processing, adjudicating and resolving\u00a0EEO\u00a0complaints (this includes oversight of the informal complaints process conducted at the NASA Centers and the Agency\u2019s Alternative Dispute Resolution Program); and 2) developing internal (NASA workforce) and external (NASA grant recipient institutions) policies, programs and initiatives, including executive leadership, guidance, technical assistance, and compliance related activities.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>EEO Complaints and Alternative Dispute Resolution<\/strong><\/h3>\n\n\n\n<p>The EEO Complaints Office manages and implements Agency-wide policies and systems for processing, adjudicating and resolving individual and class discrimination complaints.  This includes oversight of the informal complaints process conducted at the NASA Centers. <\/p>\n\n\n\n<p>The three major functions of this division are:<\/p>\n\n\n\n<ul>\n<li><strong><a href=\"\/offices\/odeo\/complaints-policy-processing\">EEO Complaints Policy and Processing<\/a> <\/strong><br>\n\tImplements policy and provides oversight and guidance for the processing of individual and class complaints pursuant to Title VII.<\/li>\n\n\n\n<li><a href=\"\/offices\/odeo\/investigations-hearing-final\"><strong>Investigations, Hearings, Final Agency Actions<\/strong><\/a><br>\n\tConducts all equal employment opportunity (EEO) investigations, facilitates hearing and issues Final Agency Actions.<\/li>\n\n\n\n<li><a href=\"\/offices\/odeo\/appeals-compliance\"><strong>Appeals and Compliance<\/strong><\/a><br> Facilitates appeals and responsible for tracking compliance of settlement agreements and orders issued by the Equal Employment Opportunity Commission (EEOC) and Final Agency Actions.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ODEO\u2019s Complaints Management Division (CMD) is the NASA organization that handles EEO concerns raised by members of the Agency\u2019s 17,000-strong workforce and advances civil rights efforts of Agency grantees, such as universities and science centers nationwide. The division has two primary areas of responsibility. These involve managing and implementing Agency wide policies and systems for [...]<\/p>\n","protected":false},"author":93,"featured_media":268906,"parent":167746,"menu_order":0,"template":"","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[]},"categories":[11780],"news-tags":[],"internal-terms":[10920],"coauthors":[9510],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Complaints Management Division","url":"https:\/\/www.nasa.gov\/odeo\/complaints-management-division\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/odeo\/complaints-management-division\/"},"thumbnailUrl":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg"},"articleSection":"Organizations","author":[{"@type":"Person","name":"Garrett Shea"}],"creator":["Garrett Shea"],"publisher":{"@type":"Organization","name":"NASA","logo":"https:\/\/www.nasa.gov\/wp-content\/themes\/nasa\/assets\/images\/nasa-logo.svg"},"keywords":["Organizations","Office of Diversity and Equal Opportunity (ODEO)"],"dateCreated":"2018-08-20T21:49:08Z","datePublished":"2018-08-20T21:49:08Z","dateModified":"2023-10-24T15:30:51Z"},"rendered":"<meta name=\"parsely-title\" content=\"Complaints Management Division\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.nasa.gov\/odeo\/complaints-management-division\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg?w=150&h=150&crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2018-08-20T21:49:08Z\" \/>\n<meta name=\"parsely-section\" content=\"Organizations\" \/>\n<meta name=\"parsely-tags\" content=\"Organizations,Office of Diversity and Equal Opportunity (ODEO)\" \/>\n<meta name=\"parsely-author\" content=\"Garrett Shea\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/nasa.gov\/p.js"},"read_time":2,"time_ago":"6 years","featured_image":{"id":268906,"file":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2018\/08\/workingtogether.jpg","title":"workingtogether","alt":"Holding gears in sunlight","caption":""},"_links":{"self":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262870"}],"collection":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/types\/topic"}],"author":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/users\/93"}],"version-history":[{"count":3,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262870\/revisions"}],"predecessor-version":[{"id":554220,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/262870\/revisions\/554220"}],"up":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/167746"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media\/268906"}],"wp:attachment":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media?parent=262870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/categories?post=262870"},{"taxonomy":"news-tags","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/news-tags?post=262870"},{"taxonomy":"internal-terms","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/internal-terms?post=262870"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/coauthors?post=262870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}