### Raleig h Count y Memoria l I M 9 Memoria l 0 

# Airpor t 17 6 Airpor t Circl e • Roo m 11 5 Beaver , W V 25813-947 5 Phon e 304.255.047 6 • Octobe r 7,201 0 Fa x304.253.209 5

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C O Mr . Denni s J . DeVany , Chie f EA S & Domesti c Analysi s Divisio n Offic e o f Aviatio nAnalysi s U S Departmen t

o r Transportatio n 120 0 Ne w Jerse y Avenue , S E Washington , D C 2059 0 RE : Essentia l Ai r

Servic e Docke t

OST-1997-2761 , Served : Jun e 29 , 201 0 Dear M r DeVany : O nbehal f o f th e Raleig hCount y Airpor t Authority , an da s thei r

manager , I amregretfull y registerin g aforma l complain t o f th e Ai r Servic e provide dt o th e thi s airport an d Commimity b y Colga nAi r Inc . throug hth e Essentia l Ai r Servic e Docke t

OST-1997

- 2761
. A s o f Augus t 1,201 0 an dsinc e ou r

ne w contrac t

wa s place di nservice , th e carrie r (Colga nAi r

Inc. ) ha s take natota l disrespectfu l attitud e o f th e wor d"schedule dservice" , (a s show ni nth e attachment)
. Delay s an dcancellation s hav e take nove r th e majority o f th e pas t tw o months , an di t

isn' t ever y week , a s i nth e past , i t i s everyda y an dpracticall y every flight. W e ar e re-positionin g al l o f ou r passenger s t o othe r

airport s t o ge t

the mt o thei r destination
. Thi s are ai s th e inductio ncente r for th e military an dthei r

airport o f choice , howeve r

tha t servic e ha s bee nlos t

du e t o th e neglec t

o f th e carrie r

an dthei r inconsisten t

service
. Maintenanc e issue s creat e asignifican t numbe r o f cancellations
. I nsom e case s th e aircraf t schedule dint o Raleig hCount y Memoria l Airport , hav e bee nuse dt o fill i nfor an aircraf t for som e othe r

city , mos t

common , Charlottesville , V A (CHO ) an dJohnstow n P A (JST)
. Delaye dflights landin g 2 t o 3 hour s late r offer nothing , t o th e passenger , th e airport , o r th e commimity
. W e continu e t o se e ou r disgruntle dpassengers , a s the y shoul d be , disappear , no t

wantin g t o retur nt o horrifyin g trave l experience s create ddaily
. O nnumerou s occasions , I hav e spoke nt o individual s an di ngrou p conferenc e call s t o uppe r managemen t

o f Colga nAi r

an dPinnacl e Ai r

(principa l owner) , abou t my concern s an dth e directio nou r

servic e ha s take ni nth e pas t tw o months
. Neithe r

hav e I bee n satisfie do f

th e actio npromise dno r

th e unpliciatio ntha t

i t woul dge t

better
. It

ha s prove n t o b e jus t th e opposite
.N o les s tha nthre e month s ago , w e spok e out withunanimou s support o nbehal f

o f Colga n Ai r Inc . The y wer e ou r

choic e o f

carrier s for

th e EA S contrac t

bi dan dth e destinatio n the y offered
. Th e though t the y coul dtak e ou r

airport an dcommimity t o anothe r leve l withth e potentia l o f

growthi nou r

are ao f th e loca l market , th e ne w Bo y Scou t Hig h Adventur e Cente r

locatin g her e an dhig hen dResort s serve db y thi s airport , ha s bee n fruitless
. Th e experienc e o f th e pas t tw o month s ha s prove nt o b e atota l embarrassmen t no t onl y t o th e airport

an dcommimity , bu t

th e staf f o f Colga nAi r

Inc. , wh o hav e bee n desperat e i nthei r

effort s t o fix th e proble mfi-omthi s end , whic hi s impossible
. Thi s i s no t

th e intent

o f th e EA S progra mno r

th e airport

o r communit y t o witnes s atota l mel t dow nan dabus e o f

th e system . Ther e ar e thousand s o f Federa l dollar s bein g spen t dail y b y th e carrier , TS A an dLa w Enforcemen t t o provid e u s wit hai r

servic e tha t

w e ar e not getting
. W e ar e appreciativ e an drespectfu l o f th e EA S fundin g availabl e t o ou r are a an dth e positiv e impac t

i t ha s o nou r

economi c future an dservic e i t i s capabl e o f providin g t o th e travelin g publi c no t jus t loca l bu t souther nWes t

Virginia
. W e ar e hopefii l o f

aquic k solutio ni nrestorin g ou r "schedule dservice " bac k t o norma l an dth e confidenc e i nth e servic e provide dt o th e travelin g publi c i nou r area . An y assistanc e an dsupport

yo u ma y offer , i s mos t

appreciate di nrectifyin g thi s issue
.
Sincerel y To mCochra n Airport Manage r C c Kevi nSchlemme r

### Fligh t Schedul e Cancellation s an d Delay s Raleig h Count yMemoria l Airpor t (BKW ) Fro m Augus t 1 , 201 0 t o Presen t Dat e 8/5/201 0 8/6/201 0 8/9/201 0 8/12/201 0 8/13/201 0 8/16/201 0 8/19/201 0 8/24/201 0 8/25/201 0 8/26/201 0 8/26/201 0 9/10/201 0 9/12/201 0 9/13/201 0 9/13/201 0 9/14/201 0 9/23/201 0 9/25/201 0 9/27/201 0 9/27/201 0 9/28/201 0 9/29/201 0 9/30/201 0 9/30/201 0 10/1/201 0 10/4/201 0 10/5/201 0 10/6/201 0 Unite d Express/Colga n Ai r Fiigli t Numbe r 782 8 782 8 782 8 782 8 782 8 782 8 782 8 782 8 783 0 782 9 782 8 782 8 783 0 782 9 782 8 782 8 782 8 782 9 782 9 782 8 782 8 782 8 782 8 7830-215 3 hr s sc h de p IAD>BK W 782 8 782 8 782 9 782 8 Statu s Cancelle d Delaye d 1 hr
. 1 5 min
. Delaye d 2 hrs
. 5 min
. Cancelle d Delaye d 2 5 min
. Delaye d 2 0 min
. Delaye d 1 3 min
. Delaye d 3 hrs
. 1 5 mi n Cancelle d Cancelle d Cancelle d Delaye d 4 5 min
. Cancelle d Cancelle d Cancelle d Cancelle d Cancelle d Delaye d 2 hrs
. 2 0 mi n lat e Fligh t 783 0 delaye d Delaye d 2 hrs
. 2 0 mi n yesterday@200 0 hrs
. whe n Cancelle d Delaye d 2 8 min
. Delaye d 1 hr
. 4 5 min
. Cancelle d Cancelle d Cancelle d Cancelle d Delaye d 3 hrs
. Delaye d
. 5 hr
. Reaso n

Weathe ra t IA D Lat e arriva l Lat e arriva l Weathe ra t IA D Lat e arriva l Lat e arriva l Lat e arriva l Lat e arriva l N o plan e availabl e N o plan e availabl e N o plan e availabl e Lat e arriva l N o plan e availabl e N o plan e availabl e N o plan e availabl e N o plan e availabl e Mechanical/Los t 5 PA

X Cre wres t du e t o previou s day' s arrival
. Los

t 1 PA X Kne wco-poli t compute rwa s ba d Fi t 782 9 arrive d a t BKW
. Los t 1 PAX
. Reporte d a s mechanica l Lat e arriva l Lat e arrival
. 4 5 min
. grn d hol d @ BK W Weathe ra t IA D Unknown
. PA

X arrv . 10/ 1 a t 4:4 5 a.m . Unknown/Los t 5 PA

X N o plan e available/Los t 1 1 PA X 8 hr
. cre wres t require d Lat e depart , fro m IAD/n o crev ^