{"id":248655,"date":"2023-03-20T15:17:05","date_gmt":"2023-03-20T19:17:05","guid":{"rendered":"https:\/\/www.nasa.gov\/?post_type=topic&p=248655"},"modified":"2023-09-27T14:50:50","modified_gmt":"2023-09-27T18:50:50","slug":"ombuds-office","status":"publish","type":"topic","link":"https:\/\/www.nasa.gov\/ombuds-office\/","title":{"rendered":"NASA Ombuds Program"},"content":{"rendered":"<div id=\"\" class=\" hds-module hds-module-full wp-block-nasa-blocks-secondary-navigation\"><div class=\"hds-secondary-navigation-wrapper z-top width-100 padding-0\"><div id=\"\" class=\"hds-secondary-navigation width-full border-bottom-1px text-center hds-color-mode-light hds-module hds-module-full wp-block-nasa-blocks-hdsnav\"><button type=\"button\" class=\"hds-secondary-nav-mobile-button display-flex tablet:display-flex desktop:display-none width-full flex-align-center bg-carbon-90 border-color-carbon-80 color-spacesuit-white\" aria-expanded=\"false\" aria-controls=\"hds-secondary-nav-track\"><span>OSI – Ombuds<\/span><svg width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><\/button><div class=\"hds-secondary-nav-track grid-container grid-container-extrawide padding-0 tablet:padding-x-3 desktop:padding-x-2 \"><div class=\"hds-secondary-navigation-menu-items\"><nav><ul class=\"usa-nav__primary usa-accordion flex-justify-center margin-0\"><li class=\"usa-nav__primary-item \"><a class=\"usa-nav__link\" href=\"https:\/\/www.nasa.gov\/osi\/\">Office of Strategic Infrastructure<\/a><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>NASA Ombuds Program<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item usa-current\"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/\">Ombuds Home<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/standards-of-practice\/\">Standards of Practice<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/formal-dispute-resolution\/\">Formal Dispute Resolution<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/ombuds-resources\/\">Resources<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/ombuds-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/ombuds-contact-us\/\">Contact Us<\/a><\/li><\/ul><\/li><li class=\"usa-nav__primary-item\"><button type=\"button\" class=\"usa-accordion__button usa-nav__link\" aria-expanded=\"false\" aria-controls=\"basic-nav-section-one\"><span>Other OSI Divisions<\/span><svg class=\"hds-desktop-submenu-toggle-icon display-none tablet:display-none desktop:display-block\" width=\"16\" height=\"16\" alt=\"\" enable-background=\"new 0 0 400 400\" viewBox=\"0 0 400 400\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m4.2 122.2 195.1 195.1 196.5-196.6-37.9-38-157.8 157.8-156.8-156.8z\" \/><\/svg><svg class=\"hds-mobile-submenu-toggle-icon display-block tablet:display-block desktop:display-none\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"8\" cy=\"8\" r=\"7.5\" fill=\"#0B3D91\" stroke=\"white\"\/><rect x=\"4\" y=\"7.6001\" width=\"8\" height=\"0.8\" fill=\"white\"\/><rect class=\"hds-mobile-submenu-toggle-icon-line-vertical\" x=\"7.59998\" y=\"12\" width=\"8\" height=\"0.8\" transform=\"rotate(-90 7.59998 12)\" fill=\"white\"\/><\/svg><\/button><ul id=\"basic-nav-section-one\" class=\"usa-nav__submenu\" hidden><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/emd\/\">Environmental Management Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/fred\/\">Facilities and Real Estate Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/osi-headquarters-support-services-division\/\">HQ Support Services Division<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/lmd\/\">Logistics Management Division<\/a><\/li><li class=\"usa-nav__submenu-item usa-current\"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/ombuds-office\/\">NASA Ombuds Program<\/a><\/li><li class=\"usa-nav__submenu-item \"><a class=\"usa-nav__link\" target=\"_self\" href=\"https:\/\/www.nasa.gov\/setmo\/\">Space Environments Testing Management Office<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"\" class=\"nasa-gb-align-full maxw-full width-full padding-0 hds-module hds-module-full wp-block-nasa-blocks-page-intro\">\n\t<div class=\"padding-0 bg-spacesuit-white wp-block-nasa-blocks-page-intro\">\n\t\t\t\t\t<div class=\"padding-top-0\">\n\t\t\t\t<div class=\"grid-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-6 padding-3 padding-bottom-0 desktop:padding-3\">\n\t\t\t\t\t\t<div class=\"padding-0 display-flex flex-align-end flex-justify-end \">\n\t\t\t\t\t\t\t<div class=\"hds-cover-wrapper hds-page-intro-image-1\">\n\t\t\t\t\t\t\t\t<figure class=\"hds-media-background  \"><img decoding=\"async\" loading=\"lazy\" alt=\"\" style=\"transform: scale(1.2); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" src=\"https:\/\/live.staticflickr.com\/65535\/49797993848_5314da8448_h.jpg\" ><\/figure>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"grid-col-6 desktop:grid-col-3 padding-top-2 padding-bottom-2 padding-left-3 padding-right-1 desktop:padding-3 desktop:padding-left-0\">\n\t\t\t\t\t\t<div class=\"padding-0 display-flex flex-align-end flex-justify-end\">\n\t\t\t\t\t\t\t<div class=\"hds-cover-wrapper hds-page-intro-image-2\">\n\t\t\t\t\t\t\t<figure class=\"hds-media-background  \"><img decoding=\"async\" loading=\"lazy\" alt=\"\" style=\"transform: scale(1.2); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" src=\"https:\/\/live.staticflickr.com\/4115\/4858568740_6632dc4f4c_h.jpg\" ><\/figure>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"grid-col-6 desktop:grid-col-3 padding-top-2 padding-bottom-2 padding-left-1 padding-right-3 desktop:padding-3 desktop:padding-left-0\">\n\t\t\t\t\t\t<div class=\"padding-0 display-flex flex-align-end flex-justify-end\">\n\t\t\t\t\t\t\t<div class=\"hds-cover-wrapper hds-page-intro-image-3\">\n\t\t\t\t\t\t\t<figure class=\"hds-media-background  \"><img decoding=\"async\" loading=\"lazy\" alt=\"\" style=\"transform: scale(1.2); transform-origin: 50% 50%; object-position: 50% 50%; object-fit: cover;\" src=\"https:\/\/live.staticflickr.com\/1611\/25524892462_a030e841bb_h.jpg\" ><\/figure>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"grid-row grid-container grid-container-block padding-top-0 padding-bottom-8\">\n\t\t\t\t\t\t<h1 class=\"page-heading-md display-block width-full margin-bottom-1\">What is the Ombuds Office?<\/h1>\n\t\t\t\t\t<div class=\"grid-col-12 desktop:grid-col-7 padding-right-0 desktop:padding-right-6 padding-bottom-5 desktop:padding-bottom-0\">\n\t\t\t\t\t\t<div class=\"margin-bottom-2\">\n\t\t\t\t\t\t\t<p class=\"p-lg margin-0 padding-0\">The NASA Ombuds Program was established in 2005 as an informal, independent, confidential and neutral means of communicating and facilitating the resolution of safety, organizational performance, and mission related issues without fear of retaliation. All NASA Centers and the Jet Propulsion Laboratory have Ombuds who will listen to an employee’s issues, explore options, and weigh the pros and cons of various options for resolution. The Ombuds reports to the Center Heads at each site.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<a href=\"https:\/\/www.nasa.gov\/ombuds-office\/standards-of-practice\/\" target=\"_self\" class=\"button-primary link-external-true\">\n\t\t\t\t\t\t\t<span class=\"section-heading-md\">\n                                Learn More <span class=\"usa-sr-only\">about What is the Ombuds Office?<\/span>                            <\/span>\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle class=\"button-primary-circle\" cx=\"16\" cy=\"16\" r=\"16\"><\/circle><path d=\"M8 16.956h12.604l-3.844 4.106 1.252 1.338L24 16l-5.988-6.4-1.252 1.338 3.844 4.106H8v1.912z\" class=\"color-spacesuit-white\"><\/path><\/svg>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Who We Serve And The Process We Use<\/h2>\n\n\n\n<p>The Ombuds Program serves civil servants, on-site contractors and students. An individual may chose to use the Ombuds Office if;<\/p>\n\n\n\n<p>They do not know what formal resources are available to them<\/p>\n\n\n\n<p>They have already been to the formal resources and do not feel like the process was fair<\/p>\n\n\n\n<p>Feel that the formal resource is too close to the situation to be impartial<\/p>\n\n\n\n<p>Want to raise an issue and not be identified as the source of the information<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Ombuds Process<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Ombuds will:<\/strong><\/h3>\n\n\n\n<ul>\n<li>Listen with an open mind<\/li>\n\n\n\n<li>Help clarify an issue<\/li>\n\n\n\n<li>Work with you to identify options for resolution and the pros and cons of each<\/li>\n\n\n\n<li>Coach you to effectively communicate your own concerns<\/li>\n\n\n\n<li>Facilitate discussion between individuals<\/li>\n\n\n\n<li>Refer to formal resource if appropriate<\/li>\n\n\n\n<li>Escalate concerns only with your specific permission<\/li>\n\n\n\n<li>Share general demographic and issue trends with management<\/li>\n\n\n\n<li>Act as a change agent<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Ombuds will not:<\/strong><\/h3>\n\n\n\n<ul>\n<li>Serve as formal notice to the Center or Agency<\/li>\n\n\n\n<li>Replace or supersede formal resources or policy<\/li>\n\n\n\n<li>Conduct formal investigation<\/li>\n\n\n\n<li>Serve as an advocate for any individual<\/li>\n\n\n\n<li>Make binding decisions<\/li>\n\n\n\n<li>Break confidentiality unless there is an imminent risk of serious harm to an individual, damage to property or a crime<\/li>\n\n\n\n<li>Keep records<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Who We Serve And The Process We Use The Ombuds Program serves civil servants, on-site contractors and students. An individual may chose to use the Ombuds Office if; They do not know what formal resources are available to them They have already been to the formal resources and do not feel like the process was […]<\/p>\n","protected":false},"author":191,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[]},"categories":[11784],"news-tags":[],"internal-terms":[12257],"coauthors":[10447],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"NASA Ombuds Program","url":"https:\/\/www.nasa.gov\/ombuds-office\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/ombuds-office\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Organizations","author":[{"@type":"Person","name":"Bill Keeter"}],"creator":["Bill Keeter"],"publisher":{"@type":"Organization","name":"NASA","logo":"https:\/\/www.nasa.gov\/wp-content\/themes\/nasa\/assets\/images\/nasa-logo.svg"},"keywords":["Organizations","Office of Strategic Infrastructure (OSI)"],"dateCreated":"2023-03-20T19:17:05Z","datePublished":"2023-03-20T19:17:05Z","dateModified":"2023-09-27T18:50:50Z"},"rendered":"<meta name=\"parsely-title\" content=\"NASA Ombuds Program\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.nasa.gov\/ombuds-office\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-03-20T19:17:05Z\" \/>\n<meta name=\"parsely-section\" content=\"Organizations\" \/>\n<meta name=\"parsely-tags\" content=\"Organizations,Office of Strategic Infrastructure (OSI)\" \/>\n<meta name=\"parsely-author\" content=\"Bill Keeter\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/nasa.gov\/p.js"},"read_time":2,"time_ago":"1 year","_links":{"self":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/248655"}],"collection":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/types\/topic"}],"author":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/users\/191"}],"version-history":[{"count":8,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/248655\/revisions"}],"predecessor-version":[{"id":526662,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/topic\/248655\/revisions\/526662"}],"wp:attachment":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media?parent=248655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/categories?post=248655"},{"taxonomy":"news-tags","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/news-tags?post=248655"},{"taxonomy":"internal-terms","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/internal-terms?post=248655"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/coauthors?post=248655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}