{"id":157552,"date":"2023-07-18T12:10:06","date_gmt":"2023-07-18T16:10:06","guid":{"rendered":"https:\/\/www.nasa.gov\/?migration=converted-node-459992"},"modified":"2023-10-03T16:35:37","modified_gmt":"2023-10-03T20:35:37","slug":"enterprise-services","status":"publish","type":"post","link":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/enterprise-services\/","title":{"rendered":"Enterprise Services"},"content":{"rendered":"<div id=\"\" class=\"hds-article-hero-header nasa-gb-align-full bg-carbon-90 width-full maxw-full color-mode-dark hds-module hds-module-full wp-block-nasa-blocks-article-hero-header\">\t\t<div class=\"hds-cover-wrapper width-full maxw-full minh-tablet grid-container minh-tablet flex-column padding-0\">\n\t\t\t<div class=\"hds-foreground-wrapper display-flex flex-direction-column\">\n\t\t\t\t<div class=\"grid-container grid-container-block margin-top-auto width-full maxw-desktop-lg padding-y-9 padding-x-3 desktop:padding-x-3 z-400\">\n\t\t\t\t\t<div class=\"z-400 grid-col-12 tablet:grid-col-12 desktop:grid-col-7 z-400\">\n\t\t\t\t\t\t<div class=\"margin-0\">\n\t\t\t\t\t\t\t<div class=\"label color-spacesuit-white margin-bottom-2\">2 Min Read<\/div>\n\t\t\t\t\t\t\t<h1 class=\"heading-41 line-height-md color-spacesuit-white-important\">\n\t\t\t\t\t\t\t\tEnterprise Services\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"grid-col-12 tablet:grid-col-12 desktop:grid-col-5\"><\/div>\n\t\t\t\t\t<div class=\"skrim-overlay skrim-left mobile-skrim-top z-200\"><\/div>\n\t\t\t\t\t<figure class=\"hds-media-background  \"><img fetchpriority=\"high\" decoding=\"async\" width=\"612\" height=\"408\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg?w=612\" class=\"attachment-1536x1536 size-1536x1536\" alt=\"\" style=\"transform: scale(1); transform-origin: 31% 59%; object-position: 31% 59%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg 612w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg?resize=300,200 300w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg?resize=400,267 400w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg?resize=600,400 600w\" sizes=\"(max-width: 612px) 100vw, 612px\" loading=\"eager\" \/><\/figure>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"padding-y-3 padding-x-3\">\n\t\t\t<div class=\"grid-container grid-container-block padding-x-0\">\n\t\t\t\t\t\t\t\t<figcaption class=\"hds-caption maxw-mobile desktop:padding-x-3\">\n\t\t\t\t\t<div class=\"hds-caption-text p-sm margin-0 color-carbon-30\">\n\t\t\t\t\t\t<div><figcaption>The Enterprise Services Division provides Call Center, Tier 0, and Tier 1 support to all of NASA. Our strategy for Enterprise Services is to work with interested Centers to consolidate smaller helpdesks across NASA, lowering costs and\u00a0offering more services\u00a0through our 24\u00d77 capabilities.<\/figcaption><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<h2 class=\"wp-block-heading\">Customer Contact Center (CCC)<\/h2>\n\n\n\n<p>Contact with the NSSC is handled through the Customer Contact Center. The NSSC Customer Contact Center is a disciplined approach to the management of customer interactions for timely resolution of customer issues, follow-up and feedback on outstanding issues, identifying process improvements, and improving customer satisfaction.<\/p>\n\n\n\n<p>Call: 1-877-NSSC123 (1-877-677-2123) Select Option 3<br>\nOnline: <a href=\"https:\/\/www.nasa.gov\/centers\/nssc\/forms\/web-inquiry\" rel=\"noopener\">Submit an Inquiry<\/a><\/p>\n\n\n\n<p>Support Hours: Monday through Friday excluding Federal holidays. <br> 8am \u2013 8pm Eastern<br> 7am \u2013 7pm Central<br> 5am \u2013 5pm Pacific<br> 6am \u2013 6pm Mountain<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enterprise Service Desk (ESD)<\/h2>\n\n\n\n<p>The Enterprise Service Desk (ESD) at the NASA Shared Services Center (NSSC) provides a single point of contact for incident management in the NASA Enterprise IT Services environment, and a single ordering system for requesting NASA Enterprise IT Services.<\/p>\n\n\n\n<p>Call: 1-877-NSSC123 (1-877-677-2123) Select Option 2<br> Online: <a rel=\"noopener\" href=\"https:\/\/esd.nasa.gov\/esdportal\">Submit a Ticket Online<\/a>   \u2014  then select Create Ticket<br> Support Hours: 24x7x365<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Document Imaging (DI)<\/h2>\n\n\n\n<p>Some of the functions of DI include processing all documents that come to the NSSC through mail, e-mail, Secure File Server, and the US Mail (FedEx and UPS). DI personnel process all documents into the official records repository. The DI Team then processes electronic tickets that are sent to the functional divisions for action.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Contact Center (CCC) Contact with the NSSC is handled through the Customer Contact Center. The NSSC Customer Contact Center is a disciplined approach to the management of customer interactions for timely resolution of customer issues, follow-up and feedback on outstanding issues, identifying process improvements, and improving customer satisfaction. Call: 1-877-NSSC123 (1-877-677-2123) Select Option 3 Online: Submit an [...]<\/p>\n","protected":false},"author":113,"featured_media":260655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[],"footnotes":""},"categories":[2869],"news-tags":[],"internal-terms":[3924,10566],"coauthors":[9691],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Enterprise Services","url":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/enterprise-services\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/enterprise-services\/"},"thumbnailUrl":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/03\/esd-image.jpg"},"articleSection":"NASA Centers & Facilities","author":[{"@type":"Person","name":"Zachary J. 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