{"id":140269,"date":"2023-10-19T11:02:33","date_gmt":"2023-10-19T15:02:33","guid":{"rendered":"https:\/\/www.nasa.gov\/?migration=converted-node-464562"},"modified":"2024-05-29T12:24:59","modified_gmt":"2024-05-29T16:24:59","slug":"metrics","status":"publish","type":"post","link":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/metrics\/","title":{"rendered":"Metrics"},"content":{"rendered":"<div id=\"\" class=\"hds-article-hero-header nasa-gb-align-full bg-carbon-90 width-full maxw-full color-mode-dark hds-module hds-module-full wp-block-nasa-blocks-article-hero-header\">\t\t<div class=\"hds-cover-wrapper width-full maxw-full minh-tablet grid-container minh-tablet flex-column padding-0\">\n\t\t\t<div class=\"hds-foreground-wrapper display-flex flex-direction-column\">\n\t\t\t\t<div class=\"grid-container grid-container-block margin-top-auto width-full maxw-desktop-lg padding-y-9 padding-x-3 desktop:padding-x-3 z-400\">\n\t\t\t\t\t<div class=\"z-400 grid-col-12 tablet:grid-col-12 desktop:grid-col-7 z-400\">\n\t\t\t\t\t\t<div class=\"margin-0\">\n\t\t\t\t\t\t\t<div class=\"label color-spacesuit-white margin-bottom-2\">2 Min Read<\/div>\n\t\t\t\t\t\t\t<h1 class=\"heading-41 line-height-md color-spacesuit-white-important\">\n\t\t\t\t\t\t\t\tMetrics\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"grid-col-12 tablet:grid-col-12 desktop:grid-col-5\"><\/div>\n\t\t\t\t\t<div class=\"skrim-overlay skrim-left mobile-skrim-top z-200\"><\/div>\n\t\t\t\t\t<figure class=\"hds-media-background  \"><img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"360\" src=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/360-f-190114716-trmwm1nbjrq5bbmjgguui0goblpsa0cu.jpg?w=540\" class=\"attachment-1536x1536 size-1536x1536\" alt=\"NSSC Metrics Graphs\" style=\"transform: scale(1); transform-origin: 39% 38%; object-position: 39% 38%; object-fit: cover;\" block_context=\"nasa-block\" srcset=\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/360-f-190114716-trmwm1nbjrq5bbmjgguui0goblpsa0cu.jpg 540w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/360-f-190114716-trmwm1nbjrq5bbmjgguui0goblpsa0cu.jpg?resize=300,200 300w, https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/360-f-190114716-trmwm1nbjrq5bbmjgguui0goblpsa0cu.jpg?resize=400,267 400w\" sizes=\"(max-width: 540px) 100vw, 540px\" loading=\"eager\" \/><\/figure>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"padding-y-3 padding-x-3\">\n\t\t\t<div class=\"grid-container grid-container-block padding-x-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<h2 class=\"wp-block-heading\"> <a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/NSSC_FY23_Services_Catalog_Final-2_kln.pdf?rhid=1000&did=6747817&type=released&FixForIE=NSSC_FY23_Services_Catalog_Final-2_kln.pdf\" rel=\"noopener\"><strong>Services Catalog<\/strong><\/a><\/h2>\n\n\n\n<p><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6907672&type=released\" rel=\"noopener\">View the Service Catalog.<\/a><\/p>\n\n\n\n<p>The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/FY_2022_SLA_Complete_FINAL_10.21.pdf?rhid=1000&did=6632433&type=released&FixForIE=FY_2022_SLA_Complete_FINAL_10.21.pdf\" rel=\"noopener\"><strong>Service Level Agreement (SLA)<\/strong><\/a><\/h2>\n\n\n\n<p><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6907840&type=released\" rel=\"noopener\">View the Service Level Agreement (SLA) here.<\/a><\/p>\n\n\n\n<p>The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator, Chief Financial Officer, Chief Information Officer, and the Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of:<\/p>\n\n\n\n<ul>\n<li>Financial Management<\/li>\n\n\n\n<li>Procurement<\/li>\n\n\n\n<li>Human Resources<\/li>\n\n\n\n<li>Information Technology<\/li>\n\n\n\n<li>Agency Business Services<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Customer Satisfaction Surveys<\/strong><\/h2>\n\n\n\n<p>The NSSC is fundamentally changing the way NASA does business. In order to maintain customer loyalty and satisfaction, we must not only deliver a higher level of service, but also be customer focused. <br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/Online_2016_Executive_Summary.pdf?rhid=1000&did=5832047&type=released\" rel=\"noopener\">Executive Summary<\/a> of Broad-Based Survey Results for 2016<br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/2013_Executive_Summary_-_Broad-Based_Surveys_-_9-30-13_final_draft.pdf?rhid=1000&did=1698534&type=released\" rel=\"noopener\">Executive Summary<\/a> of Broad-Based Survey Results for 2013<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n\n\n\n<p><strong><em>*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds. Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>FY 2024 \u2013 Utilization Reports<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6947051&type=released\" rel=\"noopener\">April 2024<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6932055&type=released\" rel=\"noopener\">March 2024<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6923546&type=released\" rel=\"noopener\">February 2024<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6915633&type=released\" rel=\"noopener\">January 2024<br><\/a><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6905156&type=released\" data-type=\"link\" data-id=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6905156&type=released\" rel=\"noopener\">December 2023<br><\/a><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/02_-_FY24_SLA_Reporting_Spreadsheet_-_November_Final.pdf?rhid=1000&did=6898405&type=released&FixForIE=02_-_FY24_SLA_Reporting_Spreadsheet_-_November_Final.pdf\" data-type=\"link\" data-id=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch\/02_-_FY24_SLA_Reporting_Spreadsheet_-_November_Final.pdf?rhid=1000&did=6898405&type=released&FixForIE=02_-_FY24_SLA_Reporting_Spreadsheet_-_November_Final.pdf\" rel=\"noopener\">November 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6886817&type=released\" rel=\"noopener\">October 2023<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>FY 2023 \u2013 Utilization Reports<\/strong><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6877071&type=released\" rel=\"noopener\">September 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6869712&type=released\" rel=\"noopener\">August 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6859668&type=released\" rel=\"noopener\">July 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6844805&type=released\" rel=\"noopener\">June 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6836619&type=released\" rel=\"noopener\">May 2023<br><\/a><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6823939&type=released\" rel=\"noopener\">April 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6813871&type=released\" rel=\"noopener\">March 2023<br><\/a><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6799961&type=released\" rel=\"noopener\">February 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6791210&type=released\" rel=\"noopener\">January 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6782707&type=released\" rel=\"noopener\">December 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6772631&type=released\" rel=\"noopener\">November 2023<\/a><br><a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6764042&type=released\" rel=\"noopener\">October 2022<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>FY 2022 \u2013 Utilization Reports<\/strong><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6755134&type=released\" rel=\"noopener\">September 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6746655&type=released\" rel=\"noopener\">August 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6735267&type=released\" rel=\"noopener\">July 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6725730&type=released\" rel=\"noopener\">June 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6716123&type=released\" rel=\"noopener\">May 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6708035&type=released\" rel=\"noopener\">April 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6700185&type=released\" rel=\"noopener\">March 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6685355&type=released\" rel=\"noopener\">February 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6678403&type=released\" rel=\"noopener\">January 2022<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6667811&type=released\" rel=\"noopener\">December 2021<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6661593&type=released\" rel=\"noopener\">November 2021<\/a><br>\n<a href=\"https:\/\/searchpub.nssc.nasa.gov\/servlet\/sm.web.Fetch?rhid=1000&did=6646157&type=released\" rel=\"noopener\">October 2021<\/a><br>\n <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Services Catalog View the Service Catalog. The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) View the Service Level Agreement (SLA) here. The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated [...]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nasa_hds_core_meta_l10n":"en-US","nasa_hds_core_meta_article_editor":"","nasa_hds_core_meta_article_contacts":[],"nasa_hds_core_meta_article_topic":"","nasa_hds_core_meta_linked_locations":[],"nasa_hds_core_meta_article_related_articles":[],"hds_migrate_meta_pr_release_id":"","hds_migrate_meta_pr_release_type":"","nasa_hds_core_meta_location_x":"","nasa_hds_core_meta_location_y":"","nasa_hds_core_meta_gallery_images":[],"footnotes":""},"categories":[2869],"news-tags":[],"internal-terms":[10566],"coauthors":[3854,9691],"parsely":{"version":"1.1.0","meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Metrics","url":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/metrics\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/metrics\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"NASA Centers & Facilities","author":[{"@type":"Person","name":"NASA"},{"@type":"Person","name":"Zachary J. Pohto"}],"creator":["NASA","Zachary J. Pohto"],"publisher":{"@type":"Organization","name":"NASA","logo":"https:\/\/www.nasa.gov\/wp-content\/themes\/nasa\/assets\/images\/nasa-logo.svg"},"keywords":["NASA Centers & Facilities","NASA Shared Services Center"],"dateCreated":"2023-10-19T15:02:33Z","datePublished":"2023-10-19T15:02:33Z","dateModified":"2024-05-29T16:24:59Z"},"rendered":"<meta name=\"parsely-title\" content=\"Metrics\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.nasa.gov\/centers-and-facilities\/nssc\/metrics\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-10-19T15:02:33Z\" \/>\n<meta name=\"parsely-section\" content=\"NASA Centers & Facilities\" \/>\n<meta name=\"parsely-tags\" content=\"NASA Centers & Facilities,NASA Shared Services Center\" \/>\n<meta name=\"parsely-author\" content=\"NASA\" \/>\n<meta name=\"parsely-author\" content=\"Zachary J. Pohto\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/nasa.gov\/p.js"},"read_time":2,"time_ago":"8 months","_links":{"self":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/posts\/140269"}],"collection":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/comments?post=140269"}],"version-history":[{"count":17,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/posts\/140269\/revisions"}],"predecessor-version":[{"id":665868,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/posts\/140269\/revisions\/665868"}],"wp:attachment":[{"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/media?parent=140269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/categories?post=140269"},{"taxonomy":"news-tags","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/news-tags?post=140269"},{"taxonomy":"internal-terms","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/internal-terms?post=140269"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.nasa.gov\/wp-json\/wp\/v2\/coauthors?post=140269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}