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[Federal Register Volume 80, Number 52 (Wednesday, March 18, 2015)]
[Notices]
[Pages 14158-14159]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-06242]

[[Page 14158]]

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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[156D0102DM DLSN00000.000000 DS61200000 DX61201]

Proposed Renewal of Information Collection: OMB Control Number 
1090-0011, DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Department of the Interior.

ACTION: Notice and request for comments.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Office of the Secretary, Department of the Interior announces the 
proposed extension of a Generic Information Collection Request (Generic 
ICR): ``DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' and seeks public comments on the 
provisions thereof.

DATES: Consideration will be given to all comments received by May 18, 
2015.

ADDRESSES: Mail or hand carry comments to the Department of the 
Interior; Office of Policy Analysis; Attention: Don Bieniewicz; Mail 
Stop 3530; 1849 C Street NW., Washington, DC 20240. If you wish to 
email comments, the email address is: [email protected]. 
Reference ``DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery, OMB Control Number: 1090-0011'' in 
your email subject line. Include your name and return address in your 
email message and mark your message for return receipt.

FOR FURTHER INFORMATION CONTACT: To request a copy of the information 
collection request, any explanatory information and related forms, see 
the contact information provided in the ADDRESSES section above.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    This notice is for renewal of information collection.
    The Office of Management and Budget (OMB) regulations at 5 CFR part 
1320, which implement the Paperwork Reduction Act of 1995, 44 U.S.C. 
3501 et seq., require that interested members of the public and 
affected agencies have an opportunity to comment on information 
collection and recordkeeping activities (see 5 CFR 1320.8 (d)).
    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This generic clearance for qualitative information 
will not be used for quantitative information collections that are 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance. Such data uses 
require more rigorous designs that address: the target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential 
nonresponse bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to fielding the study.

II. Data

    (1) Title: DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.
    OMB Control Number: 1090-0011.
    Current Expiration Date: June 30, 2015.
    Type of Review: Information Collection Renewal.
    Affected Entities: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Expected Annual Number of Activities: 20.
    Estimated annual number of respondents: 11,000 for surveys, 6,000 
for comment cards, 500 for focus groups.
    Frequency of responses: Once per request.
    (2) Annual reporting and recordkeeping burden:
    Average time per response: 15 minutes for surveys, 2 minutes for 
comment cards, 2 hours for focus groups.
    Estimated total annual burden hours: 3,950 hours.
    (3) Description of the need and use of the information: The 
information collection activity will garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders.

III. Request for Comments

    The Department invites comments on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agencies, including whether 
the information will have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information and the validity of the methodology and 
assumptions used;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (d) Ways to minimize the burden of the collection of information on 
respondents, including through the use of appropriate automated, 
electronic, mechanical, or other collection techniques or other forms 
of information technology.
    ``Burden'' means the total time, effort, and financial resources 
expended by persons to generate, maintain, retain, disclose, or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install, and use 
technology and systems for the purposes of collecting, validating, and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train

[[Page 14159]]

personnel and to be able to respond to a collection of information, to 
search data sources, and to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments, with names and addresses, will be available 
for public inspection. If you wish us to withhold your personal 
information, you must prominently state at the beginning of your 
comment what personal information you want us to withhold. We will 
honor your request to the extent allowable by law. If you wish to view 
any comments received, you may do so by scheduling an appointment with 
the Department of the Interior; Office of Policy Analysis as indicated 
in the ADDRESSES section above. A valid picture identification is 
required for entry into the Department of the Interior.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: March 12, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the 
Interior.
[FR Doc. 2015-06242 Filed 3-17-15; 8:45 am]
 BILLING CODE 4334-63-P
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