Schedule of IBM Managed Resiliency Services - managed continuity



 Exhibit 10.3 
 Schedule 
 IBM Managed Resiliency Services — managed continuity

  

			
	 Customer Name and Address:
 EXA Corporation
 55 Network Drive

Burlington MA 01803
  

Customer Telephone: 718-564-0200
  

Customer Point of Contact: Mark Casella
	  	 Agreement Number: HW67293
 SOW
Number:
 Customer Number: 2894028

Enterprise Number:

		
	 Services Site Address:
  

365 Randolphville Road
 Piscataway, NJ 08854
	  	 Contract Period:
 Contract Period Start Date: 02/12/11
 Contract Period End Date:
03/31/16
  
 Revised Schedule: No

Renewal Schedule: No
  
 Schedule Effective Date: 02/12/2011


  

	1.	Charges 

  

					
	 Services One-Time Charge:
	  	$	*	* 
	 Services Total Quarterly Charge:
	  			
		
	 •      02/12/11 through 03/31/11
	  	$	*	* 
	 •      04/01/11 through 03/31/12
	  	$	*	* 
	 •      04/01/12 through 03/31/13
	  	$	*	* 
	 •      04/01/13 through 03/31/14
	  	$	*	* 
	 •      04/01/14 through 03/31/15
	  	$	*	* 
	 •      04/01/15 through 03/31/16
	  	$	*	* 

 Services Allocation: (included in the Services Total Quarterly Charge) $** per quarter 

You may select from the list of available “Support Services” detailed in Exhibit A to this Schedule, the Support Services you
request IBM to perform via the Services Request Tool. 
 IBM will debit from your Services Allocation the corresponding charge
for each Support Service you select via the Services Request Tool. You will be invoiced monthly for the additional charges for Support Services you request which exceed the Services Allocation. 

 

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	2.	Data Center Space Specification 

  

	2.1	Data Center Space Description 

 The Data Center Space description is a follows: 
  

					
	 Item
	  	 Description

			
	Data Center Space Infrastructure	  	Total power capacity	  	1,125 kW
	  	Total cooling capacity	  	5,040,000 BTU (1,480 kW)
	  	Utility power feeds	  	2
	  	Network entry points	  	2
	  	Floor loading	  	250 lbs/sq. ft.
	  	Generator fuel supply	  	6,000 gal
			
	Data Center Space	  		  	Redundancy Level
			
	Redundancy	  	Emergency generator	  	Normal (“N”)+1
	  	Main switchgear	  	N+1
	  	Uninterruptible power supply	  	N+N
	  	Power distribution units	  	N+N
	  	Remote power panels	  	N+N
	  	Cooling pump gear	  	N+N
	  	CRAC units	  	N+N
		
	Access Doors	  	Entry doors to Data Center Space from IBM command center reception area.
		
	Security	  	IBM-provided security access card terminal at the access doors to the Data Center Space, supported by IBM-provided and managed card key access system with biometric
reader.
		
	Video Monitoring & Recording	  	Surveillance Camera positioned at the access doors into the Data Center space and the cage door to the IBM MDF cage. Recording 24 hours per day, 7 days per
week.
		
	Data Center Power	  	Data Center power provided as described in the SOW section Power Provision Service Levels.
		
	Data Center Temperature and Humidity	  	IBM will provide heating, ventilating and air conditioning within the Data Center Space as described in the SOW Temperature and Humidity service
levels.
		
	Fire Detection	  	Under floor and ceiling smoke detection
		
	Water Detection	  	Under floor leak detection
		
	Fire Suppression	  	Dry pipe, pre-action sprinkler system
		
	Secure Holding Space	  	Secure holding area for temporary storage of customer provided equipment within the Data Center that is only accessible to IBM personnel. Customer is responsible for
scheduling items to be held and removed within 30 days.
		
	Command Center	  	Command Center to be staffed 24 hours a day, 7 days a week


  
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	Work area seats	  	Shared work area seats include a desk, chair, phone set with toll restricted voice service and internet access. Shared work area seats are available on a first come
first serviced basis.
		
	Data Center Security Access	  	IBM security access cards or visitor badges to be provided to Customer for use by authorized Customer personnel requiring access during normal use.

  

	2.2	Customer Space Description 


The initial Customer Space description is as follows: (Available from 04/01/2011 to 03/31/2016) 

 

			
	 Item
	  	 Description

		
	Customer Space	  	Space to support six (6) Customer-provided standard 19” cabinets (within a steel mesh cage on a raised floor). The Data Center Space has a 36” raised floor with maximum
floor loading of 250 lbs per square foot. Steel mesh cage will be installed by 05/01/2011.
		
	Access Doors	  	Entry to Customer Space through Data Center Space.
		
	Security	  	IBM-provided security mechanical cipher lock at door to the Customer Space cage.
		
	Customer Space Power	  	Total of eighty (80) kilowatts of protected power
		
	Electrical Circuits	  	Six (6) pair of electrical circuits (from primary and secondary PDUs for redundancy), for a total of twelve (12) 60AMP, IEC309, 250v 3 pole. circuits with twelve (12) HBL 460R9W
receptacles.
		
	Patch Panels	  	IBM provided patch panels sufficient for the installed cabling as determined by IBM
		
	Cabinets	  	Six (6) Customer-provided standard 19” computer cabinets.
		
	Inter Cabinet/Rack Data Cabling	  	Customer provided inter-cabinet cabling
		
	Patch Cables	  	Customer provided patch cabling
		
	Tile Cuts	  	Tile cuts with seals (for cabling).
		
	Circuit Extension Cabling	  	 Two (2)-port SC fiber patch panel with four (4)-strand single-mode fiber cabling from IBM MDF to two (2)-port SC fiber patch panel at
Customer Space cabinet for circuit extensions.
 IBM will extend the circuit to the IBM MDF within the Data Center Space via IBM’s cabling
transport distribution system.

		
	Analog line	  	None
		
	Infrastructure Monitoring	  	Continuous monitoring of the environmental performance using Building Management Systems (BMS) and Electrical Management Systems (EMS) for all installed power and
cooling.


  
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	3.	Support Services 

  

	3.1	Scheduled Support Services 


The initial Scheduled Support Services are detailed below. You may select additional Support Services from Exhibit A to this Schedule that
you request IBM to perform during the Contract Period. If applicable, IBM will debit from your Services Allocation the corresponding charge for each Support Service. 
  

			
	 Item
	  	 Description

		
	 None
	  	

  

	3.2	Reporting Services 

  

			
	 Item
	  	 Description

		
	 Support Services Reporting
	  	IBM will provide a monthly report that summarizes the service requests , the service hours used to complete the requests, and the net remaining Services Allocation (if
applicable).
		
	 Data Center Monitoring
	  	IBM will report monthly on any power, temperature or humidity out-of-spec events, if any.
		
	 Power Load
	  	IBM will report monthly on the power load of your IT and network equipment.
		
	 Branch circuit Monitoring
	  	IBM will report monthly on the observed load of each branch circuit installed to your cabinets and network equipment, and any potential exposures that we
observe.
		
	 Metered Power Usage
	  	IBM will report monthly on the actual metered power usage to your IT and network equipment.

  

	4.	Facility Specification 

  

	4.1	Facility Services 

 The
initial facility specifications are as follows: 
  

			
	 Item
	  	 Description

		
	Water/Lavatory	  	Hot and cold water for lavatory and drinking purposes at the Services Site commonly accessible to all Customers.
		
	Janitorial	  	Janitorial services appropriate to maintain a clean working environment based on anticipated and normal business use. Additional cleaning if required can be obtained through the
Services Request Tool.
		
	Common Space Maintenance	  	Cleaning and maintenance of all interior and exterior common areas (including bathroom facilities), and removal of snow and ice from the parking
areas.


  
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	 Parking
	  	Non-reserved parking spaces available on-site.
		
	 Security Access Cards
	  	A total allocation of five (5) building security access cards to be provided to Customer at the turnover date (subject to Customer following card access procedures for use by
authorized Customer personnel requiring unescorted access.
		
	 Network Room
	  	Point of presence (PoP) room security is controlled by access card terminal with biometric reader.

  

	5.	IBM-Provided Network Circuits Specification 

  

	5.1	IBM-Provided Network Circuits 

  

							
	 Item
	  	 Qty
	  	 Demarcation
	  	 Description

				
	 None
	  		  		  	

  

	5.2	Optional Internet Access (Yes X No  ̈) 


 

	5.2.1	IBM-Provided Internet-Access Specifications 

  

							
	 Item
	  	 Bandwidth
	  	 Demarcation
	  	 Description

				
	 Internet Access
	  	100 Mbps	  	Piscataway, NJ	  	Dedicated unprotected Internet access distributed from a shared IBM Internet service, presented via an Ethernet RJ45 interface. A single Internet routable IP address is
provided.

  

	5.2.2	Customer-Provided IP Addresses. 

  

			
	 Quantity
	  	 Range

		
	 None
	  	

  

	6.	Customer-Provided Circuits and Equipment Specification 

  

	6.1	Customer-Provided Network Circuits 

  

							
	 Item
	  	 Qty
	  	 Demarcation
	  	 Description

				
	 None
	  		  		  	

  

	6.2	Customer-Provided Equipment 

  

					
	 Item
	  	 Qty
	  	 Description

			
	Server	  	180	  	X3550 M3 R2
			
	Server	  	4	  	X3650 M3
			
	Server	  	3	  	X3620 M3
			
	Storage	  	2	  	DS3512


  
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	 Item
	  	 Qty
	  	 Description

			
	Switch	  	1	  	G8124 Rack Switch
			
	Switch	  	6	  	G8000 Rack Switch
			
	Switch	  	6	  	Mellanox 1S5030 36-port QDR
			
	Console	  	1	  	2x8 Console manager
			
	Console	  	2	  	1U 17in Console Kit
			
	Cabinet	  	6	  	e1350 42U rack Cabinet
			
	Workstation	  	3	  	Lenovo C20x with rack kit
			
	Firewall	  	1	  	Cisco ASA 5520

 IBM agrees to provide the Services, as detailed in this Schedule and its Exhibit, provided you accept this Schedule
without modification by signing in the space provided below on or before February 11, 2011. 
 By signing this Schedule by hand or where
recognized by law, electronically, Customer confirms that Customer has read and accepts, without modification, the terms of this Schedule, as well as the Agreement and the SOW identified herein. All such documents are incorporated by reference into
this Schedule. If there is a conflict among the terms in the various documents then, 1) the terms of the SOW prevail over those of the Agreement, and 2) the terms of this Schedule prevail over those of the SOW and the Agreement. 

This Schedule, the SOW and the Agreement are the complete agreement between Customer and IBM regarding the Services, and replace any prior oral or
written communications between Customer and IBM. Accordingly, in entering into this Schedule, neither party is relying upon any representation that is not specified in this Schedule including without limitation, any representations concerning 1)
estimated completion dates, hours, or charges to provide any Service; 2) the experiences of other customers; or 3) results or savings Customer may achieve. 
  

									
	Agreed to:	 		 	Agreed to:
			
	EXA Corporation	 		 	International Business Machine Corporation
					
	By:	 	 /s/ Edmond L. Furlong
	 		 	By:	 	 /s/ Kevin Paulsen

		 	Authorized Signature	 		 		 	Authorized Signature
			
	Name (type or print): Edmond L. Furlong	 		 	Name (type or print): /s/ Kevin Paulsen
			
	Date: 2/11/11	 		 	Date: 2/11/11
			
	Customer identification number: 2894028	 		 	Agreement number: HW67293
			
	Customer address:	 		 	IBM address:
			
	 55 Network Drive
 Burlington, MA 01803
	 		 	 IBM Corporation
 BCRS Contract Operations
 P.O. Box 700

Suffern, NY 10901-0700



  
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 Exhibit A 
 The purpose of this Exhibit A is to provide the Customer with a list of Support Services available for selection via the Services Request Tool to be performed by IBM within the Customer Space as described
in this Schedule and the SOW. 
  

							
	Proximity Services	  
			
	 Item
	  	 Description
	  	 Rate per

Hour
	 
	 100.00
	  	Provide smart hands support:	  			
	 100.10
	  	Typing commands under Customer direction or per Customer provided scripts	  	 	*	* 
	 100.20
	  	Pressing buttons under Customer direction	  	 	*	* 
	 100.30
	  	Power cycling, shut down and restarts of infrastructures and check and reseat power supplies,	  	 	*	* 
	 100.40
	  	 Replacing hardware components with spares.
 The Customer is responsible for providing such spare materials/parts.
	  	 	*	* 
	 100.50
	  	 Assist Customer with testing carrier circuits/network troubleshooting under the Customer’s direction.

Customer must provide required information, scripts, resources, tools and licenses in order that the work may be performed as requested.

The Customer is responsible for providing any spare materials/parts.
	  	 	*	* 
	 100.60
	  	 Assist Customer with LAN troubleshooting under Customer direction.
 Customer must also provide required information, scripts, resources, tools and licenses in order that the work may be performed as requested.
 The Customer is responsible for providing any spare materials/parts.
	  	 	*	* 
	 100.70
	  	 Assist Customer with WAN troubleshooting under Customer direction.
 Customer must provide required information, scripts, resources, tools and licenses in order that the work may be performed as requested.
 The Customer is responsible for providing any spare materials/parts.
	  	 	*	* 
	 110.00
	  	Perform visual verifications	  			
	 110.10
	  	 Visual verifications: indicator light monitoring, cable inspection, perform visual check of power, NIC and fan.

Assist Customer and their vendors by performing visual checks on equipment and reporting findings. Customer must provide required information in order
that the work may be performed as requested.
	  	 	*	* 
	 120.00
	  	Data Center Space Management	  			
	 120.10
	  	 Perform Data Center Space management review.
 Provide plans as requested by the Customer for the modification or expansion of the Customer Space, or information the Customer requests to help facilitate communications with their third party vendors.
The plan will include the outer perimeter of the Customer Space, standard cabinet rows with intake and exhaust orientation (hot/cold aisles), signage and floor grid scheme within the Customer Space, perimeter caging of other spaces, freestanding
power and cooling devices, entrances, exits and ramps. The work performed in this Data Center Space Management does not include the interior of the cabinet/rack and the floor plan with elevation plans or outlet schedules. These additional services
are available in Rack Services, Section 400.
	  	 	*	* 

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	 130.00
	  	Security Audit Support	  			
	 130.10
	  	 Secured access audit. IBM will provide an audit of-sign-in sheets and CCTV recordings at the specific request of the Customer for a
specific cause. The information provided will include only the activity records of personnel affiliated with the Customer making the request. Identities of all others will be withheld. Customer will provide time periods under review and nature of
concern, if any.
 Release of information is subject to approval by IBM in accordance with corporate security standards and other guidelines as
applicable.
	  	 	*	* 
	 130.20
	  	 Provide support to Customer’s third party auditor or inspector.
 IBM will provide reasonable assistance to a third party a Customer identifies in writing as authorized to conduct an audit or inspection on its behalf. A minimum of 10 business days advance notice is
required for attendance at meetings or conferences and for the actual scheduling of the audit. A Customer representative must accompany the auditor or inspector at all times while at the Services Site. Release of information is subject to approval
by IBM in accordance with corporate security standards and other guidelines as applicable.
	  	 	*	* 
	 140.00
	  	WAN cross connections	  			
	 140.10
	  	 WAN cross connections within Customer Space.
 Installation of cross-connections from the MDF space to the cabinet/rack specified within the Customer Space provided there is available capacity within the base cabling infrastructure transport system to
facilitate the cross-connection. This activity includes the installation of the Customer-provided patch cables, labeling the connection within the Customer Space, connecting the cable according to Customer instructions and assisting the Customer
with testing and validating the connection. The Customer must identify the specific locations for the installation of the cross connections, provide any specialty equipment or specialist installation tools, provide all the required patch cables and
labeling materials and instructions, and validate that the Customer’s change management requirements have been met. The Customer is responsible for providing all materials.
	  	 	*	* 
	 150.00
	  	Validation and escort services	  			
	 150.10
	  	Sign-in and escort temporary access personnel or visitors who do not have permanent access privileges granted to Customer Space, or provide escort for service vendors. Escort and
remain with such personnel within the Customer Space. This activity is complete when visitors have left the Services Site, and the Service Request record has been updated with the work summary and marked as ‘closed’.	  	 	*	* 
	 160.00
	  	Receiving, shipping, storage and notifications	  			
	 161.00
	  	Receiving deliveries of equipment and materials on behalf of the Customer at the Services Site. All deliveries must be specified and marked as ‘Inside Delivery’ or they
may be rejected. Elapsed chargeable time for this activity will include time to breakdown and dispose of pallets and packaging material. This activity is complete when the equipment/materials have been received and secured in the designated Customer
Space or storage location, packing materials are disposed of and the service request record is updated with the work summary and is marked as ‘closed’.	  			

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	 161.10
	  	Deliveries weighing less than 40 lbs	  	 	*	* 
	 161.20
	  	Deliveries weighing more than 40 lbs or for which the weight is unknown	  	 	*	* 
	 162.00
	  	Shipping of equipment and materials from the Services Site as requested by the Customer. This activity includes packing, sealing and labeling Customer shipments using
Customer-provided shipping materials, following Customer’s instructions, and notifying carriers for pickup, if requested. This activity is complete when the shipment has been picked up by specified carrier.	  			
	 162.10
	  	Shipments weighing less than 40 lbs	  	 	*	* 
	 162.20
	  	Shipments weighing more than 40 lbs or for which the weight is unknown. Customer must provide 24-hour advance notice for shipments over 40 lbs and shipping instructions including
preferred shippers, account numbers and reference numbers (and Maintenance Agreements Numbers, if applicable).	  	 	*	* 
	 163.10
	  	Remove items from the Data Center Space secure holding area and deliver to the Customer Space.	  	 	*	* 
	
	Infrastructure Services	  
			
	 Item
	  	 Description
	  	 Rate
per
Hour
	 
	 200.00
	  	Perform diagnostics	  			
	 200.10
	  	Assist the Customer with performing diagnostic tests or scripted instructions on infrastructures, using Customer-provided written instructions. This task is completed when the test
ends and/or the final scripted instruction is executed. It is recommended that pertinent documentation be included in the Notes section of the Service Request Tool. The Customer is responsible for providing necessary materials. IBM will install
Customer-provided spare parts and perform hardware support only on components designated as “Customer Set-Up” components as needed for diagnostics	  	 	*	* 
	 210.00
	  	Perform LAN design	  			
	 210.10
	  	Assist the Customer with LAN IDF/MDF and cable management design; the design of intermediate or main distribution frame and equipment layouts/space plans and cable
interconnectivity, to include floor plans, rack elevations, cut sheets, patch panel labeling conventions, and material specifications. Customer provides Customer equipment data including ANSI/TIA/EIA standard preferences. The Customer is responsible
for providing the necessary materials	  	 	*	* 

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	 220.00
	  	Perform cabling design and installation	  			
	 220.10
	  	Assist the Customer with inter-rack cabling in the Customer Space. As requested by the Customer, this activity may include writing and documenting specifications, bills of materials
and plans for the purpose of the meeting the Customer’s specified requirements. IBM will coordinate the installation of an inter-rack cabling.	  	 	*	* 
	 230.00
	  	 Server troubleshooting.
 Assist
the Customer and its vendor(s) with fixing hardware problems by performing tasks as requested by the Customer, such as moving equipment, placing phone calls on behalf of the Customer, relaying messages, providing extra sets of hands to assist with
hardware changes, perform visible checks on equipment and report findings in writing or via phone messages. The Customer will provide the required resources, tools, and ensure licenses are in place prior to requesting IBM to perform this activity.
The Customer is responsible for providing materials. IBM will install Customer-provided spare parts and perform hardware support only on components designated as “Customer Set-Up” components as needed for troubleshooting.
	  			
	 230.10
	  	Remove or reseat/insert swappable hard drives	  	 	*	* 
	 230.30
	  	Operating System (OS) builds using Customer-provided image	  	 	*	* 
	 230.40 ̈
	  	Pull plug and reseat plug or network/electrical, KVM	  	 	*	* 
	 240.00
	  	Apply operating system (OS) patch	  			
	 240.10
	  	Assist the Customer with applying Customer supplied operating systems patch updates Under specific Customer direction, operating system patch updates will be applied from the local
console. Customer must provide required access protocols and change management approval for each upgrade session requested. This service is completed when the patch update session is ended.	  	 	*	* 
	 250.00
	  	Cable patching	  			
	 250.10
	  	 Install patch cable within same cabinet/rack.
 Patch cables will be installed from one location within the Customer-dedicated equipment cabinet/rack to another location within the same Customer-dedicated equipment cabinet/rack. This activity includes
installing the Customer-provided patch cables in the Customer-dedicated equipment cabinet/rack, labeling patch cables within the Customer Space, connecting the patch cables according to Customer instruction and assisting the Customer with testing
and validating the connection. IBM will provide the necessary tools to facilitate installation of the labels and install the labels according to Customer instructions. The Customer must provide the specific location for the installation of the patch
cables, provide all the required patch cable materials, provide the labeling materials, and provide all specialist expertise, equipment and tools. The Customer is responsible for providing materials.
	  	 	*	* 

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	 250.20
	  	 Install patch cable between two cabinet/racks.
 Patch cables will be installed from one Customer-dedicated equipment cabinet/rack to another dedicated equipment cabinet/rack within the same Customer Space. This activity includes installing the
Customer-provided patch cables, labeling the patch cables within the Customer Space, connecting the patch cables according to Customer instructions and assisting the Customer with testing and validating the connection. The Customer must provide the
specific location for the installation of the patch cables, provide all the required patch cable materials, provide the labeling materials, and provide all specialist expertise, equipment and tools. The Customer is responsible for providing
materials
	  	 	*	* 
	 260.00
	  	 Media handling
 These services
generally include:
 Monitoring a device or screen for mount/dismount requests and/or at the Customer’s direction, recalling media from the
Customer’s media vendor; unpacking of media shipments from media storage vendor; placing the media in the Customer’s on-site secure storage as applicable; locating the correct quantity of media and/or the specific media required;
mounting/dismounting the media; packing and shipping of media as directed in Customer-provided f.o.b. / prepaid shipping containers to the Customer’s off site media storage vendor; and assisting the Customer with troubleshooting and resolving
jammed media situations. Customer must provide both sufficient quantities of recordable media (if required) and all necessary recorded media, off-site storage or vaulting vendor contact and Customer identification (Customer number, contract id,
etc.) information, specific scripts or written directions for tape handling activity (for example, instructions on sequence for reloads, external physical labeling of tapes with Customer-provided labels). These services do not include any activity
regarding the content of the media or the quality of the recording thereon.
	  			
	 260.10
	  	Pack/ship, receive/unpack media to/from Customer specified vendors	  	 	*	* 
	 260.20
	  	Retrieve Customer specified media and restore to devices as instructed	  	 	*	* 
	 260.30
	  	Assist with resolution of media jams	  	 	*	* 
	 270.00
	  	Inventory Management	  			
	 270.10
	  	Perform inventory database management task. Provide the Customer with inventory information as specifically requested, or to make change to equipment inventory database, as directed
by Customer, for both installed and non-installed equipment. Any naming conventions used must be developed by the Customer. Only data that is clearly visible on the outside (excluding the bottom) of the equipment is eligible for inclusion in the
database or on a report. This task is complete when this report or database is submitted electronically to the Customer.	  	 	*	* 

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	Installations, Moves, Adds and Changes Services	  
			
	 Item
	  	 Description
	  	 Rate per
Hour
	 
	 300.00
	  	 Installations, moves, adds, changes
 Installation activities include unpacking of shipped or stored components; verifying components against a list of required components and/or packing lists; reviewing any special instructions for
installation; installing any optional equipment such as memory or hard drives; mounting server into the cabinet at specified rack location; connecting power, network and/or video cables; powering up and verifying server operation and connectivity;
entering commands at Customer’s direction; loading provided operating system and/or software at Customer’s direction; assisting with additional tests as requested; adding equipment into inventory database; and disposing of packing
material.
 De-installation services include entering commands at Customer’s direction to acquiesce active processes; following supplied
shutdown procedures; powering off server; disconnecting all cables; removing server from cabinet; de-installing any optional equipment such as memory or hard drives; removing server and other optional equipment from inventory listing and/or
database; and repacking all equipment and cables, as instructed, in Customer-provided packaging.
	  			
	 301.00
	  	Install standard server or storage device	  			
	 301.10
	  	Install a standard server or storage device 1-3 Rack Units (“U”) in size	  	 	*	* 
	 301.20
	  	Install a standard server or storage device 4U or larger in size	  	 	*	* 
	 310.00
	  	Uninstall standard server or storage device	  			
	 310.10
	  	De-install a standard server 1U – 3U in size	  	 	*	* 
	 310.20
	  	De-install a standard server 4U or larger in size	  	 	*	* 
	 320.00
	  	Relocate standard server or storage device	  			
	 320.10
	  	Relocate a standard server 1U – 3U in size	  	 	*	* 
	 320.20
	  	Relocate a standard server 4U or larger in size	  	 	*	* 
	 320.30
	  	Install generic device (such as Modem, PC)	  	 	*	* 
	 330.00
	  	Install router/switch/firewall or SAN director	  			
	 330.10
	  	Install a unit 1U – 3U in size	  	 	*	* 
	 330.20
	  	Install a unit 4U or larger in size	  	 	*	* 

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	Rack Services	  
			
	 Item
	  	 Description
	  	 Rate per
Hour
	 
	 400.00
	  	Data center layout and design	  			
	 400.10
	  	 Perform data center layout and design
 May include floor plan and cabinet elevation views for the Customer Space within the Data Center. Customer must provide desired format, entire listing of equipment and cabinets to be included, and power
plug type (if existing). This activity is complete when the requested documents are submitted electronically to the Customer.
	  	 	*	* 
	 410.00
	  	Detail resource planning	  			
	 410.10
	  	 Perform patch panel and power outlet planning
 Includes the planning for the power outlet and the patch panel port assignments associated with installation, move, add or change (IMAC) activity. Customer must specify desired format, provide entire
listing of equipment and cabinets to be included, and power plug type (if existing). This activity is complete when the requested document is submitted electronically to the Customer.
	  	 	*	* 
	 410.20
	  	 Perform electrical, mechanical and port density management for Customer Space. Provide models of the Customer Space using electrical,
mechanical and port density calculations, capacity and utilization metrics for the purpose of optimizing the use of the Customer Space. Reporting may be in .doc, .xls, .dwg and .pdf formats and may include, for additional cost, a Computational Fluid
Dynamics Model (CFD) of the space. The Customer will provide rack-level density targets, which may vary for individual racks and will identify the specific rack unit and port assignments to be included, as well as those rack units and ports which
are on hold’ for future equipment. Additional support, such as CFD Modeling, may be required and performed for an additional charge.
 This
is in addition to the services offered in Proximity Services, section 120.10, that includes detailing of the interior of the cabinet/rack and provides a detailed elevation plan.
	  	 	*	* 
	 410.30
	  	 Provide capacity and utilization reports for Customer racks
 The purpose of this activity is to provide the Customer an electronic report of: a) total capacity; b) quantity in use; and c) quantity available for rack units, rack power capacity, power outlets and
network ports. The report will be in .xls format. The Customer must identify the specific rack unit and port assignments to be included in the report as well as those rack units and ports which are ‘on hold’ for future
equipment.
	  	 	*	* 
	 420.00
	  	Coordinate cabinet ordering and installation	  			

  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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	 420.10
	  	 Coordinate provisioning and installation of Customer-provided cabinets
 Assist the Customer with provisioning and/or installing Customer-provided cabinets. As directed by the Customer, this activity may include writing and documenting specifications, creating bills of
materials and plans for the Customer to place orders for cabinets. If needed, IBM will coordinate the installation of the custom cabinets/enclosures by placing in service the power outlet PDUs, leveling and locking the enclosure and coordinating the
installation of the electrical ground wire to the signal reference grid or ground bus. Customer must provide an overall project plan for this activity, Procurement of the cabinets is the Customer’s responsibility. Cabling and network design by
IBM are not included in this activity. Some tasks, such as ground wire installation, will be performed for an additional charge.
	  	**
	 430.00 ̈
	  	Coordinate cabinet installation	  	
	 430.10
	  	 Coordinate installation of Customer-provided cabinets
 IBM will coordinate activities needed to install the Customer-provided cabinets. The installation will include placing in to service the power outlet PDU, leveling and locking the enclosure and
coordinating the installation of the electrical ground wire to the signal reference grid or ground bus.
 Some tasks, such as ground wire
installation, will be performed for an additional charge.
 Customer must provide an overall project plan for this activity, and labeling any
existing network cables and network connections prior to relocation.
	  	**
	 440.00
	  	Coordinate installation of power circuits	  	
	 440.10
	  	 Coordinate the installation of power circuits
 IBM will coordinate the installation of the electrical circuit and provide the circuit ID, breaker sizes and connector types into the Customer Space as requested.
	  	**


  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 


  
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