SILVERBERG

GOLDMAN &

BIKOFF, L.L.P.

ATTORNEYS AT LAW

GEORGETOW!,!PlACE • _~UlTE 129 ". !J9J~OTH _?TREE-r,NW~_Y; ASHINGTON, D.S=.. 2.0007

June 18,2014

BY ELECTRONIC SUBMISSION

Docket DOT-OST-98-3304

Docket Management Facility

U.S. Department of Transportation

West Building Ground Floor, Room W12-l40

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

Re: Dreamjet SAS d/b/a La Compagnie; Family Assistance Plan

Dear Sir or Madam:

Pursuant to 49 U.S.C. S 41313 and DOT's Notice, dated January 20, 2004, the

undersigned counsel for Dreamjet SAS d/b/a La Compagnie ("Dreamjet") hereby files in Docket

DOT-OST-98-3304 Dreamjet's Family Assistance Plan. The enclosed Plan addresses the needs

offamilies of passengers involved in accidents within the United States that involve an aircraft

operated by Dreamjet as required by the Foreign Air Carrier Family Support Act of 1997, as

amended.

A 24-hour telephone number and an e-mail address for Dreamjet's operations center for

use in the event of an emergency has been provided to the NTSB by separate correspondence.

The enclosed plan was also included as Exhibit D.to the Application of Dreamjet for an

Exemption and Foreign Air Carrier Permit filed in Docket DOT-OST-2014-0063 on April 24,

2014.

Sincerely,

Michael F. Goldman

Counsel for

DREAMJET SAS D/B/A

LA COMPAGNIE

Enclosure
DREAMJET

PAAlS 1- NEW YORK;" LOKlX»I

DREAMJET SAS FAMILY ASSISTANCE PLAN

Introduction

DREAMJET recognizes that en essential element of the Company's response to any

accident is to address the needs of the families of passengers.

The purpose of DREAMJET's Family Assistance Plan is to provide company personnel with

guidelines, procedures and training that will enable them to act in the best interests of the

families of passengers involved in any aircraft accident involving DREAMJET's aircraft, and

to treat survivors and families with dignity. For purposes of this family assistance plan, an

"aircraft accident" means any aviation disaster, regardless of cause or suspected cause, that

occurs within the United States.

This plan has been developed to:

• act in the best interest of the families of passengers involved in any aircraft accident

involving DREAMJET's aircraft and resulting in major casualties;

• treat the members of such families with dignity, respect and sensitivity to their cultural,

religious, national and ethnic backgrounds, and assist them as established in this plan; and

• coordinate the assistance that DREAMJET provides to families of passengers with the

efforts of the involved safety or investigation governmental agencies in the event of an

aviation disaster.

Response planning

DREAMJET's anticipation to the management of an aviation disaster relies on the following

measures:

• DREAMJET has set an emergency response plan that triggers several specific response

plans Including the family assistance plan;

• DREAMJET has selected an assistance provider (AXA ASSISTANCE) with very specific

requirements that enables DREAMJET to fulfill the guidelines of its family assistance plan;

• DREAMJET maintains an emergency contact infonmation protocol and a list of personnel

with family assistance responsibilities; and

• DREAMJET trains its personnel to ensure the adequate response to an aviation disaster

and the efficient coordination with the assistance provider.

Commitments

DREAMJET is committed to providing family assistance wilhout regard to passenger's status

as revenue, non-revenue passenger, crewmember or third party.

DREAMJET is committed to providing sufficient resources to carry out its family assistance

plan.

DREAMJET is committed to providing personnel with training sufficient to the execution of

this plan.

Dream/et - Soci~t~ par actions slmplifiee au capital de 22 500 000 €

SI~ge social: 53 avenue Jean Jaur~s 93350 Le Bourget - 798 090 627 ReS Boblgny
DREAMJET is committed to ensuring availabilily of trained personnel to carry out this plan al

any lime of an aviation disaster.

Telephone Number

After an accidenl invoiving one of ils aircraft, DREAMJET will publicize a reliable, toll-free

telephone number and provide staff to lake calls to such number from families of passengers

involved in an aircraft accident lhat involves an aircraft under ils control and results in a

significant loss of life.

Passenger identification

Passenger name list

Immediately after an accidenl involving one of ils aircraft, DREAMJET will compile a list of

passengers onboard the flight based upon the best available informalion. This information

will be assembled inilially using the passenger name list (PNL) for the flight and will be

verified by cross-checking lhe names against other information available 10 the Company.

DREAMJET will update lhe list as long as new information is made available. Each edition of

the lisl will show specific date, time and edition number. If appropriate the list will specify

"preliminary and unconfirmed".

DREAMJET will ensure that its personnel respect the strict confidentiality of the passenger

manifest.

Passenger identification

DREAMJET will rely on the duly authorized medical examiner or coroner for positive

identification of fatalities.

DREAMJET recognizes lhat it is the responsibility to the medical examiner or coroner to

make a positive identification of any deceased passenger. If a passenger has died, the

medical examiner or coroner will coordinale with the disasler mortuary team commander to

provide official notification of death to family.

Notification to investigation agencies, NTSB director of famiiy support services and nonprofit

organization .

Upon request, DREAMJET will provide to the applicable investigation and safety agencies as

well as to the concerned justice authorities lhe passenger name information in its

possession. DREAMJET will provide, immediately upon request, and update a list (based on

the best available information at the lime of the request) of the names of the passengers

aboard the aircraft (whether or not such names have been verified) to the direclor of family

support services designaled for the accidenl under section 1136(a)(1) and the nonprofit

organizalion designated for the accident under seclion 1136(a)(2).

Family notification

Before public release of the passenger Iisl and as soon as practicable after a thorough

verification of the individual's status as a passenger on lhe affected flighl bul without waiting

for alilhe names of passengers to be verified, DREAMJET will notify each family directly and

in coordination with medical authorities, the nonprofit organization for lhe accident

designated under section 1136(a)(2) or olher suitably trained individuals.

Dreamjet - Societe par actions simplifiee au capital de 22 500 000 €

Siege social: 53 avenue Jean Jaures 93350 Le Bourget - 796 090 627 ReS Bobigny
Haspitalizatlan and assistance pravided ta survivars

Far injured passengers, the haspital is respansible far status updates and either the haspital

.orDREAMJET will advise lhe family.

Canfidentiality

DREAMJET enfarces an internal palicy prahibiting the unautharized release .of any

infarmatian related t.oan acciden\.

Assistance ta passengers and families

DREAMJET will ca.operate with investigatian and medical agencies .or assistance pr.oviders

t.o ensure that families .of passengers receive an apprapriate level .of mental health and

caunseling services f.ollawing an acciden\. Whenever feasible, DREAMJET intends ta

pr.ovidefacilities far the assistance .offamily members at the accident site.

Family access ta the accident site

W~h Iimitatians established by safety, justice .or campetent autharities, DREAMJET will

resp.ond t.o family request f.or access ta the accident site. Access ta the site alsa may be

limited by terrain, safety .or security measures .or unfareseen canditians beyand the

c.ompany's cantral.

DREAMJET will assist members .ofthe family .ofa passenger traveling ta the lacati.on .ofthe

accident and pravide during a reasanable time periad far the physical care .ofthe family while

the family is Slaying at such l.ocatian.

Passengers remains, persanal effects and m.onuments.

Disp.ositi.on .ofremains

DREAMJET understands the final respansibility f.or the disp.ositi.on .of identified and

unidentified human remains lies with the medical examiner and c.oroner. The medical

examiner .orcor.oner will release any identified remains directly ta the families. If any human

remains came inta DREAMJET's cantr.ol, DREAMJET will cansult with each family abaut the

dispasitian .ofany remains in its cantr.ol.

Retum .ofpersanal effects

DREAMJET rec.ognizes that safety, justice .orany inv.olvedautharity shauld return identifiable

persanal effects ta the passenger's family and nat t.oDREAMJET. The same auth.ority shauld

determine the dispasitian .ofany unidentifiable persanal effects. If any persanal effects came

inta DREAMJET's c.ontral, DREAMJET will c.onsulteach family abaut the dispasiti.on .ofsuch

pers.onal effects. If requested, DREAMJET will return any identified persanal effects under its

cantral ta families as sa.on as passible if they are nat needed by any safety .or justice

autharity as part .ofthe accident investigatian.

Once each family has reviewed all unidentified persanal effects, DREAMJET will retain any

unclaimed pers.onal effects in a secure area far at least eighteen (18) manths and will

caardinate with the families an the dispasitian .ofthese ilems. DREAMJET may accamplish

this wark using the service .ofthird-party service praviders.

Manuments

DREAMJET will cansult with the family .of each passenger abaut c.onstructian .of any

Dreamjet - Soci~t~par actions simpliMe au capital de 22 500 000 €

Si~ge social: 53 avenue Jean Jaur~s 93350 Le Bourget - 796 090 627 ReS Bobi9ny
monument to the passengers to be built in the United States, including any inscription on the

monument.

Liability for man-made structure

In the event of an accident resulting in significant damage to man-made structures or nongovernment-owned property on the ground, DREAMJET shail promptiy provide written

notification, to the extent practicable, directiy to the owner about liability for any property

damage and the means for obtaining compensation. Such notice shail advise the owner to

contact the property insurer as the authoritative source for coverage and compensation, not

to rely on unofficial information provided by DREAMJET about compensation for property

damage and to obtain photographic or other detailed evidence of property damage as soon

possible.

Relationship with designated independent organization

DREAMJET will cooperate without restriction with any independent organization designated

by a safety or' justice authority to ensure that families receive an appropriate level of

emotional care and support services and assistance foilowing an accident. DREAMJET wiil

provide reasonable compensation to the designated independent organization for any

emotional care and support services provided to the famiiies of passengers.

Electronic transmission of investigation hearings

In the case of an accident in which an investigation authority conducts a public hearing or

comparable proceeding at a location greater than eighty (BO) miles from the accident site,

DREAMJET wiil ensure that the hearing or proceeding is made available simultaneously by

electronic means at a location open to the public at either the U.S. origin city and U,S.

destination city of the flight, or both as applicable.

Third party contractor

In order to fulfiil its obligations under this Plan, DREAMJET has contracted with N<A

ASSISTANCE part of the work listed in DREAMJET'S family assistance plan and may

contract additional work with third party service providers who specialize in aviation disaster

response services.

Consultation on carrier response not covered by family assistance plan

In the event that DREAMJET volunteers assistance to United States citizens within the

United States with respect to an aircraft accident outside the United States involving major

loss of life, DREAMJET wiil consult with the NTSB and the Department of State on the

provision of the assistance.

Revisions and code-share agreements

DREAMJET may change this plan from time to time.

If DREAMJET were to enter into a code-share agreement or wet lease agreement,

DREAMJET may revise this plan.

Dreamjet - Socillte par actions simplifiee au capital de 22 500 000 €

Si~ge social: 53 avenue Jean Jaur~s 93350 Le Bourget - 798 090 627 RCS Bobigny