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                                                                   Exhibit 10.11

                                                                 August 24, 1999
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                        JOHN HANCOCK FINANCIAL SERVICES

                      1999 LONG-TERM STOCK INCENTIVE PLAN

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SECTION 1: PURPOSE

The John Hancock Financial Services 1999 Long-Term Stock Incentive Plan (the
"Plan") has been adopted to encourage and create significant ownership of Common
Stock. Additional purposes of the Plan include:

 . To provide meaningful incentive to Participants for making substantial
  contributions to the Company Group's long-term business growth;

 . To enhance the Company Group's ability to attract and retain key individuals
  who will make such contributions; and

 . To closely align the interests of these individuals with those of Company
  shareholders by providing opportunities to build significant longer term stock
  ownership.


SECTION 2: DEFINITIONS

 . AWARD means any Stock Option or Stock Award granted under the Plan.

 . BOARD means the Company's Board of Directors.

 . CODE means the Internal Revenue Code of 1986, as amended from time to time.

 . COMMITTEE means a committee of not less than two non-employee members of the
  Board, appointed by the Board to administer the Plan. The Committee shall be
  comprised of members who qualify to administer this Plan as contemplated by
  both (a) Rule 16b-3 under the 1934 Act or any successor rule and (b) Section
  162(m) of the Code.

 . COMMON STOCK means the Common Stock of the Company.

 . COMPANY means John Hancock Financial Services, Inc., a corporation established
  under the laws of the State of Delaware.

 . A COMPANY GROUP means the Company and any entity that is directly or
  indirectly controlled by the Company or any entity in which the Company has a
  significant equity interest as determined by the Committee.

 . FAIR MARKET VALUE means, with respect to Common Stock, the fair market value
  of such property as determined by the Committee in good faith in such manner
  as shall be established by the Committee from time to time. Under no
  circumstances shall the Fair Market Value be less than the par value of the
  Common Stock. Any time that the Common Stock is traded on a public market,
  Fair Market Value means the last reported sale price at which the Common Stock
  is traded on such date or, if no Common Stock is traded on such date, on the
  most recent date on which Common Stock was traded, as reflected on such public
  market.

 . INCENTIVE STOCK OPTION, or ISO, means a Stock Option to purchase Shares
  awarded to a Participant which is intended to meet the requirements of Section
  422 of the Code or any successor provision.

 . NON-QUALIFIED STOCK OPTION, or NQSO, means a Stock Option to purchase Shares
  of Common Stock awarded to a Participant which is not intended to meet the
  requirements of Section 422 of the Code or any successor provision.

 . 1934 ACT means the Securities Exchange Act of 1934 as amended from time to
  time.

 . PARTICIPANT means a person selected by the Committee (or its delegate as
  provided under Section 4) to receive an Award under the Plan.

 . REPORTING PERSON means an individual who is subject to the reporting
  requirements under Section 16(a) of the 1934 Act by virtue of his or her
  relationship with the Company.

 . SHARES means of the Common Stock of the Company.

 . STOCK AWARD means an Award to a Participant comprised of Common Stock or
  valued by reference to Common Stock granted under Section 7(c) of the Plan.
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 . STOCK OPTION means an Award in the form of the right to purchase a specified
  number of Shares at a specified price during a specified period.

 . TOTAL SHARES OUTSTANDING means shares of the Common Stock of the Company
  outstanding following an initial underwritten public offering of the Common
  Stock.


SECTION 3: EFFECTIVE DATES

The Plan shall be effective as of the date approved by the Board. No Awards may
be made under the Plan after ten years from the date of approval or earlier
termination of the Plan by the Board.


SECTION 4: ADMINISTRATION

The Plan shall be administered by the Committee. The Committee shall have the
authority to adopt, alter and repeal such administrative rules, guidelines and
practices governing the operation of the Plan as it shall from time to time
consider advisable. The Committee shall also have full discretion to interpret
the provisions of the Plan. To the extent permitted by applicable law and the
provisions of the Plan, the Committee may delegate to one or more employee
members of the Board the power to make Awards to Participants who are not
Reporting Persons.


SECTION 5: ELIGIBILITY

Employees of any member of the Company Group who are key to the Company Group's
long-term success as determined by the Committee shall be eligible to receive an
Award under the Plan, provided that such participation would not jeopardize the
Plan's compliance with Rule 16b-3 under the 1934 Act or any successor rule.


SECTION 6: STOCK AVAILABLE FOR AWARDS

(a) COMMON SHARES AVAILABLE. The maximum number of Shares available for Awards
    under the Plan will be 5% of the Total Shares Outstanding. The Shares of
    Common Stock underlying any Awards which are forfeited, cancelled,
    reacquired by the Company, satisfied without the issuance of Common Stock or
    otherwise terminated (other than by exercise) shall be added back to the
    Shares of Common Stock available for issuance under the Plan.

(b) SHARE USAGE LIMITS. For the period that the Plan is in effect the aggregate
    number of Shares that may be granted as Stock Awards shall not exceed 1% of
    the Total Shares Outstanding. Additionally, the aggregate number of Shares
    that may be covered by Awards for any one Participant over the period that
    the Plan is in effect shall not exceed 1% of the Total Shares Outstanding.
    Shares available for use as Incentive Stock Options shall be limited in
    aggregate to 4% of the Total Shares Outstanding (actual share number limit
    to be established).

(c) ADJUSTMENTS. In the event of any stock dividend, stock split, combination or
    exchange of Shares, merger, consolidation, spin-off or other distribution
    (other than normal cash dividends) of assets to Company shareholders, or any
    other change affecting Shares, such proportionate adjustments, if any, as
    the Committee in its discretion may deem appropriate to reflect such change
    shall be made with respect to (i) aggregate number of Shares that may be
    issued under the Plan; (ii) the number of Shares covered by each outstanding
    Award made under the Plan; and (iii) the option, base or purchase price per
    Share for any outstanding Stock Options and other Awards granted under the
    Plan provided that any such actions are consistently and equitably
    applicable to all affected Participants. In addition, any Shares issued by
    the Company through the assumption or substitution of outstanding grants or
    grant commitments from an acquired entity shall not reduce the Shares
    available for issuance under the Plan.

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SECTION 7: AWARDS

(a) GENERAL. The Committee shall determine the type or types of Award(s) (as set
    forth below) to be made to each Participant and shall approve the terms and
    conditions of all such Awards in accordance with Sections 4 and 8 of the
    Plan. Awards may be granted singularly, in combination, or in tandem such
    that the settlement of one Award automatically reduces or cancels the other.
    Awards may also be made in replacement of, as alternatives to, or as form of
    payment for grants or rights under any other employee compensation plan or
    arrangement of the Company, including the plans of any acquired entity.

(b) STOCK OPTIONS. A Stock Option shall confer on a Participant the right to
    purchase a specified number of Shares from the Company subject to the terms
    and conditions of the Stock Option grant. The Committee shall establish the
    option price at the time each Stock Option is awarded, provided that price
    shall not be less than 100% of the Fair Market Value. Stock Options may be
    in the form of ISOs or NQSOs. If a Participant owns or is deemed to own (by
    reason of the attribution rules applicable under Section 424 (d) of the
    Code) more than 10% of the combined voting power of all classes of stock of
    the Company or any subsidiary or parent corporation and an ISO is awarded to
    such Participant, the option price shall not be less than 110% of the Fair
    Market Value at the time such ISO is awarded. The aggregate Fair Market
    Value at time of grant of the Shares covered by ISOs exercisable by any one
    optionee in any calendar year shall not exceed $100,000 (or such other limit
    as may be required by the Code). The recipient of a Stock Option grant shall
    pay for the Shares at the time of exercise in cash or such other forms as
    the Committee may approve, including Shares valued at their Fair Market
    Value on the date of exercise, or in a combination of forms. The Committee
    may also permit Participants to have the option price delivered to the
    Company by a broker pursuant to an arrangement whereby the Company, upon
    irrevocable instructions from a Participant, delivers the exercised Shares
    to the broker.

(c) STOCK AWARDS. A Stock Award shall confer on a Participant the right to
    receive a specified number of Shares, a cash equivalent payment, or a
    combination of both subject to the terms and conditions of the Award, which
    may include forfeitability contingencies based on continued employment with
    a member of the Company Group or on meeting performance criteria or both. A
    Stock Award may be in the form of Shares or share units. Such Awards may be
    subject to the attainment of specified performance goals or targets, as
    determined by the Committee and set forth in the specific Award agreements.
    The Committee may also grant Stock Awards that are not subject to any
    restrictions.

SECTION 8: GENERAL PROVISIONS APPLICABLE TO AWARDS

(a) TRANSFERABILITY. Except as permitted by the Committee in its sole
    discretion, Awards under the Plan will be non-transferable and accordingly
    shall not be assignable, alienable, saleable or otherwise transferable other
    than by will or the laws of descent and distribution.

(b) GENERAL RESTRICTION. Each Award shall be subject to the requirement that, if
    at any time the Committee shall determine, in its sole discretion, that the
    listing, registration or qualification of any Award under the Plan upon any
    securities exchange or under any state or federal law, or the consent or
    approval of any government regulatory body, is necessary or desirable as a
    condition of, or in connection with, the granting of such Award or the grant
    or settlement thereof, such Award may not be exercised or settled in whole
    or in part unless such listing, registration, qualification, consent or
    approval has been effected or obtained free of any conditions not acceptable
    to the Committee.

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(c) GRANT TERMS AND CONDITIONS. Subject to the other provisions of the Plan, the
    Committee shall determine the provisions and duration of grants made under
    this Plan, including the option prices for all Stock Options, the
    consideration, if any, to be required from Participants for Stock Awards,
    and the conditions under which a Participant will retain rights under this
    Plan in the event of the Participants termination of employment while
    holding any outstanding Awards.

(d) TAX WITHHOLDING. A Participant's employer shall have the right to deduct
    from any settlement of an Award, including the delivery or vesting of
    Shares, made under the Plan, a sufficient amount to cover withholding of any
    federal, state or local taxes required by law or to take such other actions
    as may be necessary to satisfy any such withholding obligations. The
    Committee may require or permit Shares to be used to satisfy required tax
    withholding and such Shares shall be valued at their Fair Market Value on
    the date the tax withholding is effective.

(e) DOCUMENTATION OF GRANTS. Awards made under the Plan shall be evidenced by
    written agreements or such other appropriate documentation as the Committee
    shall prescribe. The Committee need not require the execution of any
    instrument or acknowledgment of notice of an Award under the Plan, in which
    case acceptance of such Award by the respective Participant will constitute
    agreement to the terms of the Award.

(f) SETTLEMENT. The Committee shall determine whether Awards are settled in
    whole or in part in cash, Shares, or other Awards. The Committee may require
    or permit a Participant to defer all or any portion of a payment under the
    Plan, including the crediting of interest on deferred amounts denominated in
    cash.

(g) CHANGE IN CONTROL. In order to preserve a Participant's rights under an
    Award in the event of a change in control of the Company, the Committee in
    its discretion may, at the time an Award is made or at any time thereafter,
    take one or more of the following actions: (i) provide for the acceleration
    of any time period relating to the exercise or realization of the Award,
    (ii) provide for the purchase of the Award upon the Participant's request
    for an amount of cash or other property that could have been received upon
    the exercise or realization of the Award had the Award been currently
    exercisable or payable, (iii) adjust the terms of the Award in a manner
    determined by the Committee to reflect the change in control, (iv) cause the
    Award to be assumed, or new rights substituted therefore, by another entity,
    or (v) make such other provisions as the Committee may consider equitable
    and in the best interests of the Company Group.

SECTION 9: MISCELLANEOUS

(a) PLAN AMENDMENT. The Committee may amend the Plan as it deems necessary or
    appropriate to better achieve the purposes of the Plan, except that no
    amendment without the approval of the Company's shareholders shall be made
    which would (i) increase the total number of Shares available for issuance
    under the Plan; or (ii) cause the Plan not to comply with Rule 16b-3 of the
    1934 Act or Section 162(m) of the Code.

(b) NO RIGHT TO EMPLOYMENT. No person shall have any claim or right to be
    granted an Award, and the grant of an Award shall not be construed as giving
    a Participant the right to continued employment. Each member of the Company
    Group expressly reserves the right at any time to dismiss a Participant free
    from any liability or claim under the Plan, except as expressly provided by
    an applicable agreement or other documentation of an Award.

(c) NO RIGHTS AS SHAREHOLDER. Only upon issuance of Shares to a Participant (and
    only in respect to such Shares) shall the Participant obtain the rights of a
    shareholder, subject, however, to any limitations imposed by the terms of
    the applicable Award.

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(d) NO FRACTIONAL SHARES. No fractional shares shall be issued under the Plan.
    However, the Committee may provide for a cash payment as settlement in lieu
    of any fractional shares.

(e) OTHER COMPANY BENEFIT AND COMPENSATION PROGRAMS. Except as expressly
    determined by the Committee, settlements of Awards received by Participants
    under this Plan shall not be deemed as part of a Participant's regular,
    recurring compensation for purposes of calculating payments or benefits from
    any Company Group benefit or severance program (or severance pay law of any
    country). The above notwithstanding, the Company Group may adopt other
    compensation programs, plans or arrangements as it deems appropriate or
    necessary.

(f) UNFUNDED PLAN. The Plan shall be unfunded and shall not create, or be
    construed to create a trust or separate fund(s). Likewise, the Plan shall
    not establish any fiduciary relationship between any member of the Company
    Group and any Participant or other person. To the extent any person holds
    any rights by virtue of an Award granted under the Plan, such right shall be
    no greater than the right of an unsecured general creditor.

(g) SUCCESSORS AND ASSIGNEES. The Plan shall be binding on all successors and
    assignees of a Participant, including, without limitation, the estate of
    such Participant and the executor, administrator or trustee of such estate,
    or any receiver or trustee in bankruptcy or representative of the
    Participant's creditors.

(h) GOVERNING LAW. The validity, construction and effect to the Plan and any
    actions taken under or relating to the Plan shall be determined in
    accordance with the laws of the State of Delaware and applicable federal
    law.

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