Federal Register / Vol. 80, No. 41 / Tuesday, March 3, 2015 / Notices 11527 

Management (02REG), Department of 

Veterans Affairs, 810 Vermont Ave. 

NW., Washington, DC 20420; telephone 

(202) 461–4902. 

NOTIFICATION PROCEDURES: 

Individuals seeking to determine 

whether this System of Records contains 

information about them should address 

written inquiries to the Office of 

Regulation Policy and Management 

(02REG), Department of Veterans 

Affairs, 810 Vermont Ave. NW., 

Washington, DC 20420. Requests should 

contain the full name, address and 

telephone number of the individual 

making the inquiry. 

RECORD ACCESS PROCEDURE: 

Individuals seeking to access or 

contest the contents of records, about 

themselves, contained in this System of 

Records should address a written 

request, including full name, address 

and telephone number to the Office of 

Regulation Policy and Management 

(02REG), Department of Veterans 

Affairs, 810 Vermont Ave. NW., 

Washington, DC 20420. 

CONTESTING RECORD PROCEDURE: 

(See Record Access Procedure above.) 

RECORD SOURCE CATEGORIES: 

Individuals; public or private 

organizations. 

EXEMPTIONS CLAIMED FOR THE SYSTEM: 

There are no exemptions being 

claimed for this system. 

[FR Doc. 2015–04314 Filed 3–2–15; 8:45 am] 

BILLING CODE 8320–01–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA). 

ACTION: Notice of amendment to system 

of records. 

SUMMARY: As required by the Privacy 

Act of 1974, 5 U.S.C. 552a(e), notice is 

hereby given that the Department of 

Veteran Affairs (VA) is amending the 

system of records currently entitled 

‘‘Health Administration Center Civilian 

Health and Medical Program RecordsVA’’ (54VA16) as set forth in the 

Federal Register 74 FR 34398. VA is 

amending the system of records by 

revising the System Name, System 

Number, System Location, Categories of 

Individuals Covered by the System, 

Categories of Records in the System, 

Authority for Maintenance of the 

System, Purpose, Routine Uses of 

Records Maintained in the System, 

Including Categories of Users and the 

Purposes of Such Uses; Retrievability, 

Safeguards, Retention and Disposal, 

System Manager(s) and Address, Record 

Access Procedure, and Notification 

Procedure. VA is republishing the 

system notice in its entirety. 

ADDRESSES: Written comments 

concerning the proposed new system of 

records may be submitted through 

www.regulations.gov; by mail or handdelivery to Director, Regulations 

Management (02REG), Department of 

Veterans Affairs, 810 Vermont Avenue 

NW., Room 1068, Washington, DC 

20420; or by fax to (202) 273–9026. All 

comments received will be available for 

public inspection in the Office of 

Regulation Policy and Management, 

Room 1063B, between the hours of 8:00 

a.m. and 4:30 p.m., Monday through 

Friday (except holidays). Please call 

(202) 461–4902 for an appointment. 

(This is not a toll free number.) In 

addition, during the comment period, 

comments may be viewed online 

through the Federal Docket Management 

System at www.regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Veterans Health Administration (VHA) 

Privacy Officer, Department of Veterans 

Affairs, 810 Vermont Avenue NW., 

Washington, DC 20420; telephone (704) 

245–2492. 

SUPPLEMENTARY INFORMATION: VA is 

renaming the system of records from 

Health Administration Center Civilian 

Health and Medical Program RecordsVA to Veterans and Beneficiaries 

Purchased Care Community Health Care 

Claims, Correspondence, Eligibility, 

Inquiry and Payment Files-VA. 

The system number is changed from 

54VA16 to 54VA10NB3 to reflect the 

current organizational alignment. 

The System Location, Safeguards, 

Notification Procedure, and Record 

Access Procedure have been amended to 

reflect a name change from the Health 

Administration Center to the VA Chief 

Business Office Purchased Care. 

Categories of Individuals Covered by 

the System has been amended to 

include family members and caregivers 

of Veterans who are authorized and 

receive community non-VA medical 

care health care benefits and/or 

stipends, and to reflect that records are 

maintained on all health care providers 

who provide care under the programs 

administered by CBOPC. 38 U.S.C. 

1720G, 1787, 1812, 1821 and Public 

Law 111–163 section 101 are being 

added to section 1 and 4. A new section 

5 has been added to include caregivers 

of Veterans providing personal care 

services and in receipt of a stipend 

under 38 U.S.C. 1720G and Public Law 

111–163 section 101. 

The Category of Records in the 

System is amended to reflect that 

information regarding family members 

and caregivers will be included, 

including information regarding 

eligibility or entitlement to other federal 

medical programs; and those who have 

applied for benefits in these programs, 

claims (billing) for medical care and 

services; information related to claims 

processing; documents pertaining to 

stipend calculation and payment; and 

documents pertaining to appeals. 

The Authority for Maintenance of the 

System is amended to include 1720G, 

1787, 1812, 1821, and Public Law 111– 

163 section 101. 

The Purpose is being amended to 

include processing claims for medical 

care and services, and processing 

stipends. 

Routine use 1 is being amended to 

add interactive voice recognition and 

portal. Routine use 28 is added to allow 

the disclosure of any relevant 

information to the Centers for Medicare 

and Medicaid, the Social Security 

Administration, Veterans Benefit 

Administration, or any other federal or 

state agency. 

The Retrievability section is being 

amended to include caregivers. The 

Retention and Disposal section is 

amended to reflect the Record Control 

Schedule (RCS) 10–1 item XXXVIII 

Civilian Health and Medical care 

(CHMC) Records, NARA job number 

N1–015–3–1Item 1–8b, (Master file) 

item 3, destroy 6 years after all 

individuals in the record become 

ineligible for program benefits. 

The System Manager and Address and 

Record Access Procedure are being 

amended to change the official 

maintaining the System from the 

Director, Health Administration Center 

to the Deputy Chief Business Officer 

Purchased Care. 

The Privacy Act permits VA to 

disclose information about individuals 

without their consent for a routine use 

when the information will be used for 

a purpose that is compatible with the 

purpose for which VA collected the 

information. In all of the routine use 

disclosures described above, the 

recipient of the information will use the 

information in connection with a matter 

relating to one of VA’s programs, or to 

provide a benefit to VA, or disclosure is 

required by law. 

The Report of Intent to Amend a 

System of Records Notice and an 

advance copy of the system notice have 

been sent to the appropriate 

Congressional committees and to the 

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11528 Federal Register / Vol. 80, No. 41 / Tuesday, March 3, 2015 / Notices 

Director of the Office of Management 

and Budget (OMB) as required by 5 

U.S.C. 552a(r) (Privacy Act) and 

guidelines issued by OMB (65 FR 

77677), December 12, 2000. 

Signing Authority: The Secretary of 

Veterans Affairs, or designee, approved 

this document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. Jose D. Riojas, Chief 

of Staff, approved this document on 

February 10, 2015, for publication. 

Dated: February 25, 2015. 

Jeffrey M. Martin, 

Program Manager, Regulation Policy and 

Management, Office of the General Counsel, 

Department of Veterans Affairs. 

54VA10NB3 

SYSTEM NAME: 

‘‘Veterans and Beneficiaries 

Purchased Care Community Health Care 

Claims, Correspondence, Eligibility, 

Inquiry and Payment Files—VA’’ 

SYSTEM LOCATION: 

Records are maintained at the Chief 

Business Office Purchased Care 

(CBOPC), 3773 Cherry Creek North 

Drive, Denver, Colorado 80209. 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

Categories of individuals covered by 

the system include the following: 

1. Family members of Veterans who 

seek health care under 38 U.S.C. 1720G, 

1781, 1787, 1802, 1803, 1812, 1813, 

1821, Public Law 103–446, section 107 

and Public Law 111–163 section 101. 

2. Veterans seeking health care 

services in a foreign country under 38 

U.S.C. 1724. 

3. Veterans receiving community feefor-service benefits at VA expense under 

Title 38 U.S.C. 1703, 1725 and 1728. 

4. Health care providers treating 

individuals who receive care under 38 

U.S.C. 1703, 1720G, 1724, 1725, 1728, 

1781, 1787, 1803, 1812, 1813, 1821, 

Public Law 103–446 section 107 and 

Public Law 111–163 section 101. 

5. Caregivers of Veterans providing 

personal care services and in receipt of 

a stipend under 38 U.S.C. 1720G and 

Public Law 111–163 section 101. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

Records maintained in the system 

include program applications, eligibility 

information concerning the Veteran, 

family members, caregivers: Other 

health insurance information to include 

information regarding eligibility or 

entitlement to other federal medical 

programs: Correspondence concerning 

individuals who have applied for 

benefits in these programs; claims 

(billing) for medical care and services; 

documents pertaining to claims for 

medical services; information related to 

claims processing; documents 

pertaining to stipend calculation and 

payment; documents pertaining to 

appeals; and third party liability 

information and recovery actions taken 

by VA and/or TRICARE. The record may 

include the name, address and other 

identifying information concerning 

health care providers, services provided, 

amounts claimed and paid for health 

care services, amounts calculated and 

paid for stipends, medical records, and 

treatment and payment dates. 

Additional information may include 

Veterans, who have applied for benefits 

in these programs; claims (billing) for 

medical care and services; documents 

pertaining to claims for medical 

services; information related to claims 

processing; documents pertaining to 

stipend calculation and payment; 

documents pertaining to appeals; and 

third party liability information and 

recovery actions. family member, and 

caregiver identifying information (e.g., 

name, address, social security number, 

VA claim file number, date of birth), 

and military service information 

concerning the Veteran and spouse or 

other family member (when 

applicable—e.g., dates, branch and 

character of service, medical 

information). 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

Title 38, United States Code, sections 

501(a), 501(b), 1703, 1720G, 1724, 1725, 

1728, 1781, 1787, 1802, 1803, 1812, 

1813, 1821, Public Law 103–446 section 

107 and Public Law 111–163 section 

101. 

PURPOSE(S): 

Records may be used for purposes of 

establishing and monitoring eligibility 

to receive VA benefits, processing 

claims for medical care and services, 

and processing stipends. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

THE PURPOSES OF SUCH USES: 

To the extent that records contained 

in the system include information 

protected by 45 CFR parts 160 and 164, 

i.e., individually identifiable health 

information, and 38 U.S.C. 7332, i.e., 

medical treatment information related to 

drug abuse, alcoholism or alcohol abuse, 

sickle cell anemia or infection with the 

human immunodeficiency virus, that 

information cannot be disclosed under a 

routine use unless there is also specific 

statutory authority in 38 U.S.C. 7332 

and regulatory authority in 45 CFR parts 

160 and 164 permitting disclosure. 

1. Eligibility and claim information 

from this system of records may be 

disclosed verbally or in writing. For 

example, disclosure may be made via 

correspondence, call service center, 

interactive voice recognition, portal or 

interactive Web page, in response to an 

inquiry made by the claimant, 

claimant’s guardian, claimant’s next of 

kin, health care provider, trading 

partner, other federal agency or 

contractor. Purposes of these disclosures 

are to assist the provider or claimant in 

obtaining reimbursement for claimed 

medical services, to facilitate billing 

processes, to verify beneficiary 

eligibility and to provide payment 

information regarding claimed services. 

Eligibility or entitlement information 

disclosed may include the name, 

authorization number (social security 

number), effective dates of eligibility, 

reasons for any period of ineligibility, 

and other health insurance information 

of the named individual. Claim or 

stipend information disclosed may 

include payment information such as 

payment identification number, date of 

payment, date of service, amount billed, 

amount paid, name of payee, or reasons 

for non-payment. 

2. Statistical and other data to 

Federal, State, and local government 

agencies and national health 

organizations to assist in the 

development of programs that will be 

beneficial to health care recipients, to 

protect their rights under the law, and 

to ensure that they are receiving all 

health benefits to which they are 

entitled. 

3. VA may disclose on its own 

initiative any information in this 

system, except the names and home 

addresses of Veterans and their family 

members or caregivers which is relevant 

to a suspected or reasonably imminent 

violation of law, whether civil, criminal 

or regulatory in nature, and whether 

arising by general or program statute or 

by regulation, rule or order issued 

pursuant thereto, to a Federal, State, 

local, Tribal, or foreign agency charged 

with the responsibility of investigating 

or prosecuting such violation, or 

charged with enforcing or implementing 

the statute, regulation, rule or order. On 

its own initiative, VA may also disclose 

the names and addresses of Veterans, 

their family members or caregivers to a 

Federal agency charged with the 

responsibility of investigating or 

prosecuting civil, criminal or regulatory 

violations of law, or charged with 

enforcing or implementing the statute, 

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Federal Register / Vol. 80, No. 41 / Tuesday, March 3, 2015 / Notices 11529 

regulation, rule or order issued pursuant 

thereto. 

4. A record from this system of 

records may be disclosed to a Federal 

agency upon its request for use in the 

issuance of a security clearance, the 

investigation of an employee, the letting 

of a contract, or the issuance of a 

license, grant or other benefit by the 

requesting agency, to the extent that the 

information is relevant and necessary to 

the requesting Agency’s decision on the 

matter. 

5. Disclosure may be made to a 

congressional office from the record of 

an individual in response to an inquiry 

from the congressional office made at 

the request of that individual. 

6. Disclosure may be made to National 

Archives and Records Administration 

and to General Services Administration 

in records management inspections 

conducted under authority of 44 U.S.C. 

7. Any relevant information in this 

system of records may be disclosed to 

attorneys, insurance companies, 

employers, and to courts, boards, or 

commissions; such disclosures may be 

made only to the extent necessary to aid 

the VA in preparation, presentation, and 

prosecution of claims authorized under 

Federal, State, or local laws, and 

regulations promulgated thereunder. 

8. Any information in this system of 

records may be disclosed to the United 

States Department of Justice or United 

States Attorneys in order to prosecute or 

defend litigation involving or pertaining 

to the United States, or in which the 

United States has an interest. 

9. Any information in this system of 

records may be disclosed to a Federal 

agency or party to an administrative 

proceeding being conducted by a 

Federal agency, in order for VA to 

respond to and comply with the 

issuance of an order by that Federal 

agency requiring production of the 

information. 

10. Any information in this system of 

records may be disclosed to a State or 

municipal grand jury, a State or 

municipal court or a party in litigation, 

or to a State or municipal administrative 

agency functioning in a quasi-judicial 

capacity or a party to a proceeding being 

conducted by such agency, provided 

that any disclosure of claimant 

information made under this routine use 

must comply with the provisions of 38 

CFR 1.511. 

11. Any information concerning the 

claimant’s indebtedness to the United 

States by virtue of a person’s 

participation in a benefits program 

administered by VA, including personal 

information obtained from other Federal 

agencies through computer matching 

programs, may be disclosed to any third 

party, except consumer reporting 

agencies, in connection with any 

proceeding for the collection of any 

amount owed to the United States. 

Purposes of these disclosures may be to 

assist VA in collection of costs of 

services provided individuals not 

entitled to such services and to initiate 

legal actions for prosecuting individuals 

who willfully or fraudulently obtain 

Title 38 benefits without entitlement. 

This disclosure is consistent with 38 

U.S.C. 5701(b)(6). 

12. Any relevant information from 

this system of records may be disclosed 

to TRICARE, the Department of Defense 

(DoD) and the Defense Eligibility 

Enrollment Reporting System (DEERS) 

to the extent necessary to determine 

eligibility for the Civilian Health and 

Medical Program of the Department of 

Veterans Affairs (CHAMPVA) or 

TRICARE benefits, to develop and 

process CHAMPVA or TRICARE claims, 

and to develop cost-recovery actions for 

claims involving individuals not eligible 

for the services or claims involving 

potential third party liability. 

13. The name and address of a 

Veteran, family member or caregiver, 

and other information as is reasonably 

necessary to identify such individual, 

may be disclosed to a consumer 

reporting agency for the purpose of 

locating the individual or obtaining a 

consumer report to determine the ability 

of the individual to repay an 

indebtedness to the United States by 

virtue of the individual’s participation 

in a benefits program administered by 

VA, provided that the requirements of 

38 U.S.C. 5701(g)(2) have been met. 

14. The name and address of a 

Veteran, family member or caregiver 

and other information as is reasonably 

necessary to identify such individual, 

including personal information obtained 

from other Federal agencies through 

computer matching programs, and any 

information concerning the individual’s 

indebtedness to the United States by 

virtue of the individual’s participation 

in a benefits program administered by 

VA, may be disclosed to a consumer 

reporting agency for purposes of 

assisting in the collection of such 

indebtedness, provided that the 

requirements of 38 U.S.C. 5701(g)(4) 

have been met. 

15. In response to an inquiry about a 

named individual from a member of the 

general public, disclosure of 

information may be made from this 

system of records to report the amount 

of VA monetary benefits being received 

by the individual. This disclosure is 

consistent with 38 U.S.C. 5701(c)(1). 

16. The name and address of a 

Veteran, family member or caregiver 

may be disclosed to another Federal 

agency or to a contractor of that agency, 

at the written request of the head of that 

agency or designee of the head of that 

agency, for the purpose of conducting 

government research necessary to 

accomplish a statutory purpose of that 

agency. 

17. Any information in this system of 

records relevant to a claim of a Veteran, 

family member or caregiver such as the 

name, address, the basis and nature of 

a claim, amount of benefit payment 

information, medical information and 

military service and active duty 

separation information may be disclosed 

at the request of the claimant to 

accredited service organizations, VA 

approved claim agents and attorneys 

acting under a declaration of 

representation, so that these individuals 

can aid claimants in the preparation, 

presentation and prosecution of claims 

under the laws administered by VA. The 

name and address of a claimant will not, 

however, be disclosed to these 

individuals under this routine use if the 

claimant has not requested the 

assistance of the accredited service 

organization, claims agent or an 

attorney. 

18. Any information in this system, 

including medical information, the basis 

and nature of claim, the amount of 

benefits and personal information may 

be disclosed to a VA Federal fiduciary 

or a guardian ad litem in relation to his 

or her representation of a claimant only 

to the extent necessary to fulfill the 

duties of the VA Federal fiduciary or the 

guardian ad litem. 

19. The individual’s name, address, 

social security number and the amount 

(excluding interest) of any indebtedness 

which is waived under 38 U.S.C. 3102, 

compromised under 4 CFR part 103, 

otherwise forgiven, or for which the 

applicable statute of limitations for 

enforcing collection has expired, may be 

disclosed to the Treasury Department, 

Internal Revenue Service, as a report of 

income under 26 U.S.C. 61(a)(12). 

20. The name of a Veteran, family 

member or caregiver, or other 

information as is reasonably necessary 

to identify such individual, and any 

other information concerning the 

individual’s indebtedness by virtue of a 

person’s participation in a benefit 

program administered by VA, may be 

disclosed to the Treasury Department, 

Internal Revenue Service, for the 

collection of Title 38, U.S.C. benefit 

overpayments, overdue indebtedness, 

and/or costs of services provided to an 

individual not entitled to such services, 

by the withholding of all or a portion of 

the person’s Federal income tax refund. 

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11530 Federal Register / Vol. 80, No. 41 / Tuesday, March 3, 2015 / Notices 

21. The name, date of birth and social 

security number of a Veteran, family 

member or caregiver, and other 

identifying information as is reasonably 

necessary may be disclosed to Social 

Security Administration and Centers for 

Medicare & Medicaid Services, 

Department of Health and Human 

Services, for the purpose of validating 

social security numbers and Medicare 

information. 

22. The name and address of any 

health care provider in this system of 

records who has received payment for 

claimed services on behalf of a Veteran, 

family member or caregiver may be 

disclosed in response to an inquiry from 

a member of the general public who 

requests assistance in locating medical 

providers who accept VA payment for 

health care services. 

23. Relevant information from this 

system of records may be disclosed to 

individuals, organizations, private or 

public agencies, etc., with whom VA 

has a contract or agreement to perform 

such services as VA may deem 

practicable for the purposes of laws 

administered by VA in order for the 

contractor or subcontractor to perform 

the services of the contract or 

agreement. 

24. Relevant information from this 

system of records may be disclosed to 

an accrediting Quality Review and Peer 

Review Organization in connection with 

the review of claims or other review 

activities associated with CBOPC 

accreditation to professionally accepted 

claims processing standards. 

25. Identifying information, including 

social security number, of Veterans, 

spouse(s) of veterans, and dependents of 

Veterans, family members and 

caregivers, may be disclosed to other 

Federal agencies for purposes of 

conducting computer matches, to obtain 

information to determine or verify 

eligibility of Veterans who are receiving 

VA medical care under relevant sections 

of Title 38, U.S.C. 

26. Disclosure to other Federal 

agencies may be made to assist such 

agencies in preventing and detecting 

possible fraud or abuse by individuals 

in their operations and programs. 

27. VA may, on its own initiative, 

disclose any information or records to 

appropriate agencies, entities, and 

persons when (1) VA suspects or has 

confirmed that the integrity or 

confidentiality of information in the 

system of records has been 

compromised; (2) the Department has 

determined that as a result of the 

suspected or confirmed compromise, 

there is a risk of embarrassment or harm 

to the reputations of the record subjects, 

harm to economic or property interests, 

identity theft or fraud, or harm to the 

security, confidentiality, or integrity of 

this system or other systems or 

programs (whether maintained by the 

Department or another agency or entity) 

that rely upon the potentially 

compromised information; and (3) the 

disclosure is to agencies, entities, or 

persons whom VA determines are 

reasonably necessary to assist or carry 

out the Department’s efforts to respond 

to the suspected or confirmed 

compromise and prevent, minimize, or 

remedy such harm. This routine use 

permits disclosures by the Department 

to respond to a suspected or confirmed 

data breach, including the conduct of 

any risk analysis or provision of credit 

protection services as provided in 38 

U.S.C. 5724, as the terms are defined in 

38 U.S.C. 5727. 

28. Any relevant information from 

this system of records may be disclosed 

to the Centers for Medicare and 

Medicaid, the Social Security 

Administration, Veterans Benefit 

Administration, or any other federal or 

state agency. 

POLICIES AND PRACTICES FOR STORING, 

RETRIEVING, ACCESSING, RETAINING, AND

DISPOSING OF RECORDS IN THE SYSTEM: 

STORAGE: 

Records are stored electronically, in 

paper folders, magnetic discs, and 

magnetic tape. Paper documents may be 

scanned/digitized and stored for 

viewing electronically. 

RETRIEVABILITY: 

Paper records are retrieved by name 

or VA claims file number or social 

security number of the Veteran, family 

member or caregiver. Computer records 

are retrieved by name or social security 

number of the Veteran family member, 

caregiver, or VA claims file number of 

the Veteran. 

SAFEGUARDS: 

Working spaces and record storage 

areas at CBOPC are secured during all 

business and non-business hours. All 

entrance doors require an electronic 

pass card for entry. The CBOPC 

Logistics Department issues electronic 

pass cards. CBOPC staff control visitor 

entry by door release and escort. The 

building is equipped with an intrusion 

alarm system monitored by CBOPC 

security staff during business hours and 

by a security service vendor during nonbusiness hours. Electronic/Digital 

records are stored in an electronic 

controlled storage filing area. Paper 

records in work areas are stored in 

locked file cabinets or locked rooms. 

Access to record storage areas is 

restricted to VA employees on a ‘‘needto-know’’ basis. Access to the computer 

room is limited by appropriate locking 

devices and restricted to authorized VA 

employees and vendor personnel. 

Automated Data Processing (ADP) 

peripheral devices are generally placed 

in secure areas or are otherwise 

protected. Authorized VA employees 

may access information in the computer 

system by a series of individually 

unique passwords/codes. 

RETENTION AND DISPOSAL: 

Record Control Schedule (RCS) 10–1 

item XXXVIII Civilian Health and 

Medical care (CHMC) Records. NARA 

job number N1–015–3–1Item 1–8b. 

(Master file) item 3, Destroy 6 years after 

all individuals in the record become 

ineligible for program benefits. 

SYSTEM MANAGER(S) AND ADDRESS: 

Official responsible for policies and 

procedures: Chief Business Officer 

(10NB), Department of Veterans Affairs, 

Veterans Health Administration, VA 

Central Office, 810 Vermont Avenue 

NW., Washington, DC 20420. Official 

Maintaining the System: Deputy Chief 

Business Officer Purchased Care, 

Department of Veterans Affairs, P.O. 

Box 469060, Denver, CO 80246–9060. 

NOTIFICATION PROCEDURE: 

Any individual who wishes to 

determine whether a record is being 

maintained in this system under his or 

her name or other personal identifier, or 

wants to determine the contents of such 

record, should submit a written request 

to Chief Business Office Purchased Care, 

P.O. Box 469060, Denver, Colorado 

80246–9060, or apply in person to the 

VHA Chief Business Office Purchased 

Care, 3773 Cherry Creek North Drive, 

Denver, Colorado 80209. All inquiries 

(Veteran and beneficiary) should 

include the Veteran’s full name and 

social security and VA claims file 

numbers, and the spouse’s family 

member or caregiver’s name, social 

security number and return address. 

RECORD ACCESS PROCEDURE: 

An individual who seeks access to 

records maintained under his or her 

name in this system may write or visit 

the Deputy Chief Business Officer, VHA 

CBO Purchased Care. 

CONTESTING RECORD PROCEDURES: 

(See Record Access Procedures 

above.) 

RECORD SOURCE CATEGORIES: 

The Veteran sponsor, family member, 

caregiver, military service departments, 

private medical facilities and health 

care professionals, electronic trading 

partners, contractors, DoD, TRICARE, 

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Federal Register / Vol. 80, No. 41 / Tuesday, March 3, 2015 / Notices 11531 

DEERS, other Federal agencies, VA 

Regional Offices, Veterans Benefits 

Administration (VBA) automated record 

systems, and VA Medical Centers. 

[FR Doc. 2015–04312 Filed 3–2–15; 8:45 am] 

BILLING CODE 8320–01–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA). 

ACTION: Notice of amendment of system 

of records. 

SUMMARY: As required by the Privacy 

Act of 1974, 5 U.S.C. 552a(e), notice is 

hereby given that the Department of 

Veterans Affairs (VA) is amending the 

system of records currently entitled 

‘‘Customer Relationship Management 

System (CRMS)–VA’’ (155VA16) as set 

forth in the Federal Register 77 FR 

72123. VA is amending the system by 

revising the System Number, System 

Location, Categories of Individuals 

Covered by the System, Categories of 

Records in the System, Safeguards, and 

System Managers and Address. VA is 

republishing the system of records 

notice in its entirety. 

DATES: Comments on this amended 

system of records must be received no 

later than April 2, 2015. If no public 

comment is received during the period 

allowed for comment or unless 

otherwise published in the Federal 

Register by the VA, the new system of 

records will become effective April 2, 

2015. 

ADDRESSES: Written comments 

concerning the proposed amended 

system of records may be submitted by: 

mail or hand-delivery to Director, 

Regulations Management (02REG), 

Department of Veterans Affairs, 810 

Vermont Avenue NW., Room 1068, 

Washington, DC 20420; fax to (202) 

273–9026; or email to http://

www.Regulations.gov. All comments 

received will be available for public 

inspection in the Office of Regulation 

Policy and Management, Room 1063B, 

between the hours of 8:00 a.m. and 4:30 

p.m., Monday through Friday (except 

holidays). Please call (202) 461–4902 

(this is not a toll-free number) for an 

appointment. 

FOR FURTHER INFORMATION CONTACT: 

Veterans Health Administration (VHA) 

Privacy Officer, Department of Veterans 

Affairs, 810 Vermont Avenue NW., 

Washington, DC 20420; telephone (704) 

245–2492. 

SUPPLEMENTARY INFORMATION: The 

System Number is changed from 

155VA16 to 155VA10NB to reflect the 

current organizational alignment. 

The System Location and the System 

Manager and Address sections are being 

amended to reflect a name change from 

Health Revenue Center to the Health 

Resource Center (HRC). 

The Categories of Individuals Covered 

by the System is being amended to 

include information concerning secure 

messaging and web chat. 

The Categories of Records in the 

System is being amended to include 

health care appointment request and 

general administrative pharmacy 

inquires. 

Safeguards, number one, is being 

amended to state that all entrance doors 

to the HRC Topeka, KS and Waco, TX 

locations require an electronic pass card 

to gain entry. Number four is being 

amended to replace the Statement of 

Commitment and Understanding with 

the Rules of Behavior. 

The Report of Intent to Amend a 

System of Records Notice and an 

advance copy of the system notice have 

been sent to the appropriate 

Congressional committees and to the 

Director of the Office of Management 

and Budget (OMB) as required by 5 

U.S.C. 552a(r) (Privacy Act) and 

guidelines issued by OMB (65 FR 

77677), December 12, 2000. 

Signing Authority: The Secretary of 

Veterans Affairs, or designee, approved 

this document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. Jose D. Riojas, Chief 

of Staff, approved this document on 

February 10, 2015, for publication. 

Dated: February 25, 2015. 

Jeffrey M. Martin, 

Program Manager, Regulation Policy and 

Management, Office of the General Counsel, 

Department of Veterans Affairs. 

155VA10NB 

SYSTEM NAME: 

Customer Relationship Management 

System (CRMS)—VA 

SYSTEM LOCATION: 

Records and magnetic media are 

maintained at the Health Resource 

Center (HRC), Topeka, Kansas facility or 

at another OI&T approved location. 

Magnetic media are also stored at an 

OI&T approved location for contingency 

back-up purposes. 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

The records include information 

concerning telephone, secure messaging 

and web chat inquiries from Veterans, 

Veteran’s family members, members of 

the general public, VA customers, and 

VA employees. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

The records may include information 

related to: 

1. Veteran health benefits eligibility 

and health care appointment request; 

2. Veteran medical claims processing 

and payments; 

3. Co-payments charged for medical 

care and prescriptions; 

4. General administrative pharmacy 

inquiries; 

5. General human resources 

management; e.g., employee benefits, 

recruitment/job applicants, etc.; and 

6. Other information related to 

Veterans, Veteran’s family members, 

members of the general public, VA 

customers, and VA employees. 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

Title 38, United States Code, sections 

501(a), 1705, 1710, 1722, 1722(a), 1781 

and Title 5, United States Code, section 

552(a). 

PURPOSE(S): 

The records and information may be 

used for historical reference, quality 

assurance, training, and statistical 

reporting. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

THE PURPOSES OF SUCH USES: 

To the extent that records contained 

in the system include information 

protected by 45 CFR parts 160 and 164, 

i.e., individually identifiable health 

information, and 38 U.S.C. 7332, i.e., 

medical treatment information related to 

drug abuse, alcoholism or alcohol abuse, 

sickle cell anemia or infection with the 

human immunodeficiency virus, that 

information cannot be disclosed under a 

routine use unless there is also specific 

statutory authority in 38 U.S.C. 7332 

and regulatory authority in 45 CFR parts 

160 and 164 permitting disclosure. 

1. The record of an individual who is 

covered by this system of records may 

be disclosed to a Member of Congress, 

or a staff person acting for the Member, 

when the Member or staff person 

requests the record on behalf of and at 

the written request of the individual. 

2. Disclosure may be made to National 

Archives and Records Administration 

(NARA) and the General Services 

Administration (GSA) in records 

management inspections conducted 

under authority of Tile, Chapter 29, of 

the Unites States Code (44 U.S.C.). 

mstockstill on DSK4VPTVN1PROD with NOTICES