SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION DOCKET NO . A - 4259

- 16T2 CARMEN AMADOR, Petitioner

- Appellant,

v.
NEW JERSEY DEPARTMENT OF HEALTH, Respondent

- Respondent.

_______________________________

Submitted May 16, 2018

– Decided June 7, 2018 Before Judges Koblitz, Manahan and Suter. On appeal from the New Jersey Department of Health, Docket No. 15

- 198. Michael K. McFadden , attorney for appellant. Gurbir S. Grewal, Attorney General, attorney for respondent (Melissa H. Raksa, Assistant Attorney General, of counsel; Arundhati Mohankumar, Deputy Attorney General, on the brief).

PER CURIAM Petitioner Carmen Amador appeals the final agency decision of the New Jersey Department of Health (Department) that she abused and neglected a nursing home resident under her care . A s a result NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court . " A lthough it is posted on the internet , this opinion is binding only on the parties in the case and its use in other cases is limited . R. 1:36

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of the decision, the Department revoked Amador's certification and plac ed the abuse and neglect fi nding next to her name on the New Jersey Nurse Aide Registry (Registry) . We affirm.
Amador was employed as a certified nurse's aide (CNA) at Victoria Manor Residential Facility (Victoria Manor). On June 5, 2017, Amador was caring for a resident , R.F., 1 who was 104 years
old at the time of the incident . R.F. was described as being "very strong - minded and strong

- willed," who suffered from elements of dementia and who require d the use of a wheelchair. 2 On June 5, 2017, two employees at Victoria Manor, Reb ecca Chase, a Registered Nurse and Assistant Director and Clinical Reimbursement Coordinator , and Dawn Larkin, a Registered Nurse , observed R.F. "trying to pull herself away from the wall." As Chase and Larkin approached R.F. , they noticed she was "frustr ated"
and observed that her wheel chair was tied to a handrail with a trash bag. Based upon what Chase and Larkin observed, a ll CNAs were called to the nursing station to address the incident. Amador admitted to using a trash bag to tie R.F.'s wheelchair to the railing as a "joke." Amador further admitted that she left R.F.

1 We use initials for the purpose of confidentiality.

2 R.F. could stand and walk for short distances with assistance.3 A - 4259

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restrained to the handrail in order to respond to another nurse's request for assistance. Subsequent to an internal investigation, a Facility Reporting Incident Data Analysis Yield was completed by the Director of Nursing, Donna Mayer, and the Administrator, Sabrina Cebella . The investigation resulted in a finding of abuse and neglect by
Amador based upon the abuse p olicy of the State of New Jersey. On September 8, 2015, Amador was notified of the allegations against her and the Department scheduled an informal conference.

T he Department issued a written notice on Oc tober 30, 2015, which informed Amador of the resul ts of the Department's investigation and of her right to a fair hearing. Amador requested a hearing on November 11, 2011. The Department forwarded the
matter to the Off ice of Administrative Law (OAL) as a contested

case. A hearing took place on Novemb er 29, 2016 before Admi nistrative Law Judge Dean Buono. T he Department presented three witnesses ; Mayer, Chase and Larkin, who each testified in accordance with their written statements. In addition to her testimony, Amador presented four witnesses ; Doro thy Sheehan, Kiana Evans, Dustin Brown and Jessica Carrasquillo . The judge issued a written initial decision on March 16,
2017 , holding that the Department proved by a preponder ance of4 A - 4259

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credible evidence that Amador 's actions rose to the level of abuse

an d neglect . In terms of credibility, t he judge found :

For testimony to be believed, it must not only come from the mouth of a credible witness, but it also has to be credible in itself. It must elicit evidence that is from such common experience and observation that it can be approved as proper under the cir cumstances. See Spagnuolo v. Bonnet , 16 N.J. 546 (1954); Gallo v. Gallo , 66 N.J. Super. 1 (App. Div. 1961).

. . . . The testimony of the [Department 's ] witnesses was especially credible and persuasive. Their testimony was clear and concise. It was apparent from the tenor of the testimony that they had no bias toward or against petitioner. They simply testified as to what they saw. It was also obvious that their concerns rested solely on the residents in the facility. Along those same lines, the witnesses for [Amador] also testified credibly. However, [Amador's] own testimony assisted the [Department] in proving the facts of the case by a prepondera nce of the evidence. She admitted to using the plastic trash bag to affix the wheelchair to the railing. It is disturbing that [Amador] simply did it as a "joke."
The judge further found that R.F. appeared to be frustrated and agitated from having her movement restrained . T he judge determined that Amador 's actions amounted to "the willful infliction of injury . . . with resulting physical harm, pain or5 A - 4259

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mental anguish," and that an abuse and neglect finding should be placed next to her name in the R egis try. The initial decision was filed with the Commissioner of the Department for consideration. On April 26, 2017, after an independent evaluation of the record, the Commissioner adopted the judge' s findings of fact and conclusions of law and ordered that Amador's nurse aide certificate be revoked and that a finding of abuse and neglect be placed next to Amador 's name on the Registry pursuant to 42 C.F.R. §483.156(c)(1)(iv) . On May 2, 2017, Amador received notice that her certification was revoked. This appeal
followed. On appeal, Amado r raises the f ollowing points:

P OINT I

THE TRIAL COURT ERRED [] AS THE DECISION IS UNREASONABLE AND LACKS FAIR SUPPORT IN THE RECORD AS A WHOLE AND THUS BEING A GAINST THE WEIGHT OF THE EVIDENCE.

POINT II
THE COURT SHOULD NOT HAVE CONSIDERED A CLAIM AGAINST THE PLAINTIFF FOR NEGLECT. Our review of administrative agency decisions is limited. In re Taylor , 158 N.J. 644, 656 (1999). A final agency decision will not be upset unless it is shown to be arbitrary, capricious or unreasonable or lacks fair support in the record as a whole. In re of Musick , 143 N.J. 206, 216 (1996); Henry v. Rahway State6 A - 4259

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Prison , 81 N.J. 571, 579

- 80, (1980). Further, appellate courts

w ill afford substan tial deference to the administrative agency's expertise in its fi el d. Riverside Gen. Hosp. v. N.J. Hosp. Rate Setting Comm'n , 98 N.J. 458, 469 (1985). Therefore, an agency's interpretation of legislation is entitled to great weight. Pe per v. Princeton Univ. Bd. of Trs. , 77 N.J. 55, 69

- 70 (1978). We are thus asked to decide "'whether the findings made could reasonably have been reached on sufficient credible evidence present in the record' considering 'the proofs as a whole.'" In re Ta ylor , 158 N.J. at 656; (quoting Close v. Kordulak Bros. , 44 N.J. 589, 599 (1965)). In doing so, we give "due regard" to the ability of the factfinder who heard the witnesses to judge credibility, Close , 44 N.J. at 599, and defer to these credibility findi ngs "that are often influenced by matters such as observations of the character and demeanor of witnesses and common human experience that are not transmitted by the record." State v. Locurto , 157 N.J. 463, 474 (1999). More specifically, "the choice of a ccepting or rejecting the testimony of witnesses rests with the administrative agency, and where such choice is reasonably made, it is conclusive on appeal." Renan Realty Corp. v. State, Dep't of Cmty. Affairs, Bureau of Hous. Inspection , 182 N.J. Super. 415, 421 (App. Div. 1981).7 A - 4259

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Measured by this standard, we conclude that the final agency decision was premised up on sufficient credible evidence establishing Amador's abusive and neglectful treatment . The judge credited the accounts of Chase and Larkin, th at R.F. was visibly "frustrated" when her wheelchair was found tied to the railing, and Amador's own statement, in which she admitted to intentionally tying the wheelchair to the railing and leaving R.F. unattended , which witnesses from both sides credibly testified is never permissible . In contrast, the judge discredited Amador's general denial and claim that her actions were meant to be a "joke." We discern no reason to disturb these findings, which provide d ample support for the Department's abuse and neglect determination. It is the public policy of the State "to secure for elderly patients, residents and clients of health care facilities serving their specialized needs and problems, the same civil and human rights guaranteed to all citizens . . . ." N.J.S.A. 52:27G

- 1. Thus, a resident of a long

- term care facility "has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion." 81 FR 68688, 68855 (2016) ;

see also N.J.A.C. 8:39

- 4.1(a)(5). S uch individuals are entitled "[t]o be treated with courtesy, consideration, and respect for the resident's dignity and individuality." N.J.A.C. 8:39

- 4.1(a)(12). To this end, "abuse" is defined as "the willful infliction of8 A - 4259

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injury, unreasonable confinemen t, intimidation, or punishment with resulting physical harm, pain, or mental anguish." 42 C.F.R. § 488.301 (2003); see also N.J.S.A. 52:27G

- 2(a). "Neglect" is defined as the "failure to provide goods and services necessary to avoid physical harm, mental an guish, or mental illness." 42 C.F.R. § 488.301 (2003).

We are satisfied that Amador's actions resulted in R.F.'s mental anguish, thereby constituting "abuse" within the regulatory and statutory meaning. We are further satisfied that Amador's conduct in leaving R.F. restrained in the manner that she did constitutes "neglect" within the regulatory and statutory meaning. Affirmed.