An official website of the United States government         Here's how you know         
**Official websites use .gov**
A **.gov** website belongs to an official government organization in the United States.
**Secure .gov websites use HTTPS**
 A **lock (lock )** or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Skip to main content (Press Enter).

National Security Agency/Central Security Service

Search
Search

Search

-  About    -  Leadership             
  -  Mission & Combat Support             
  -  Cybersecurity             
  -  Signals Intelligence             
  -  Central Security Service             
  -  Locations             
  -  Research             
  -  Diversity, Equity, Inclusion & Accessibility             
  -  Cybersecurity Collaboration Center      -  Collaborative Partnerships             
    -  Enduring Security Framework             
    -  DIB Cybersecurity Services             
    -  Standards and Certifications             
    -  Artificial Intelligence Security Center 
-  Press Room    -  Press Releases & Statements             
  -  News & Highlights             
  -  Declassification & Transparency Initiatives             
  -  Cybersecurity Advisories & Guidance             
  -  Telework and Mobile Security Guidance             
  -  DoD Microelectronics Guidance             
  -  Research Publications 
-  Careers    -  Unique Pathways             
  -  Innovation 
-  History    -  National Cryptologic Museum             
  -  Cryptologic History             
  -  National Cryptologic Memorial 

# Report a Barrier to Facilities and Services

HomeCultureDiversity, Equity, Inclusion, & AccessibilityReport a Barrier to Facilities and Services

**Accessibility of Facilities and Usability of Services**NSA’s Installations and Logistics (I&L) is responsible for ensuring the physical accessibility of facilities and services. The ability of our workforce and guests to fully experience our Agency is important to us.**How to Report a Complaint**If you experience a barrier to the facility or services you may file a complaint with I&L. Please note that while there is no limit on the number of complaints you file, you must submit a separate complaint for each. Please contact I&L either by email or by telephone with the following information
                          - Required – Provide information about the building or facility. Building number or address.
                          - Required – List and provide a description of all of the accessibility barriers that have been encountered in the building or facility.
                          - Optional – Provide your name and/or contact information. If you provide your contact information, we will be able to communicate with you on our investigation. Your name or contact information will not be disclosed without your express permission.
                          - Optional – Provide any supporting documentation you wish to include with your complaint.

Email: IL_Barriers@nsa.govTelephone: 667-812-6450**How We Handle Your Complaint**Within two weeks of filing, you will receive an acknowledgement of your complaint, if you have provided your contact information. This acknowledgement will include information about your complaint as well as the investigative process and contact information for I&L.Complaints are investigated to determine if the identified accessibility barrier violates an applicable standard. Depending on the results of the investigation, I&L will work to remedy the accessibility barriers and inform you when the remediation is complete.

##### NSA.GOV

                                - About
                                - Leadership
                                - Cybersecurity Collaboration Center 
                                - National Cryptologic Museum 
                                - Contact NSA 
                                - Accessibility
                                - ABA Notice
                                - Site Policies

##### CULTURE

                                - Core Values
                                - Operating Authorities
                                -  Civil Liberties, Privacy, & Transparency Office 
                                - Compliance
                                - Diversity, Equity, Inclusion, & Accessibility
                                - General Counsel
                                - NSA Inspector General

##### HELPFUL LINKS

                                -  
                                - NSA Freedom of Information Act
                                - Privacy Act Requests
                                - Request a Speaker
                                - Prepublication Review
                                - Media Inquiry
                                - Frequently Asked Questions

##### RESOURCES

                                - Classified Materiel Conversion
                                - Commercial Solutions for Classified Program (CSfC) ​
                                - Cryptographic Support Services 
                                - Media Destruction Guidance 
                                - NSA Open Source

##### RELATED LINKS

                                - DNI.gov
                                - Defense.gov
                                - IC on the Record
                                - Intelligence.gov

                          - NSA.GOV                              - About
                            - Leadership
                            - Cybersecurity Collaboration Center
                            - National Cryptologic Museum
                            - Contact NSA
                            - Accessibility
                            - ABA Notice
                            - Site Policies
                          - CULTURE                              - Core Values
                            - Operating Authorities
                            - Civil Liberties & Privacy
                            - Diversity, Equity, Inclusion, & Accessibility
                            - General Counsel
                            - NSA Inspector General
                          - HELPFUL LINKS                              - NSA Freedom of Information Act
                            - Privacy Act Requests
                            - Frequently Asked Questions
                            - Request a Speaker
                            - Prepublication Review
                            - Media Inquiry
                          - RESOURCES                              - Commercial Solutions for Classified Material (CSFC)
                            - Media Destruction Guidance
                            - Classified Materiel Conversion
                            - Cross Domain Services
                            - NSA Open Source
                            - NSA Exhibit Roadshow
                          - RELATED LINKS                              - DNI.gov
                            - Defense.gov
                            - IC on the Record
                            - Intelligence.gov

                              - Privacy & Security      Links Disclaimer       Section 508       Web Policy       Plain Writing Act      DOD IG      No FEAR Act       Imagery Use      FOIA      Open GOV      Strategic Plan      USA.gov      Small Business Act      Site Map   

Hosted by Defense Media Activity - WEB.mil