U.S. Department 

of Transportation 

Office of the Secretary 

of Transportation 

Mr. Brian Cook 

Vice President 

Airline and Passenger Solution Line 

3100 Cumberland Blvd. 

Atlanta, GA. 30339 

Dear Mr. Cook: 

Assistant Secretary 

; '~', 

1200 New Jersey Avenue, SE 

Washington, DC 20590 

March 1, 2011 

We are hereby approving SITA's application of July 14, 2010, to file electronic tariffs pursuant to Section 

14 CFR Part 221 Subpart Rand 221.1S0(b), and accepting the maintenance and security agreement 

attached to your application as being in accordance with the terms and conditions required by the 

Department's regulations. 

We are also approving SITA's request for a waiver of 14 CFR 221.1S0(b)(2). SITA will not have to 

maintain and install one or more CRT devices and printers connected to its on-line tariff database in the 

Public Reference Room at the Department. As an alternative to installation of such hardware, we are 

approving SITA's request to load the SITA Fare Filing Service client software on DOT's PC's used for 

public access to SITA's system. 

Carriers wishing to use SIT A as their tariff filing agent may do so by filing a power of attorney pursuant 

to 14 CFR Part 221 Subpart P. 

Enclosed is an executed copy of the maintenance and security agreement for your records. 

We are placing a copy of the agreement, SITAs' letter and a copy of this letter in 

Docket DOT-OST-2011-0033. 

Director 

Office of International Aviation 
MAINTENANCE AND SECURITY AGREEMENT 

WHEREAS, SIT A, a corporation organized under the laws of the United Kingdom and 

qualitled to do business in Georgia, wishes to obtain approval to file tariffs electronically 

with the United Sates Department of Transportation pursuant to 14 CFR Part 221, 

Subpart R, and 

WHEREAS, The United Sates Department of Transportation (the "Department"), after 

review of the application of SIT A filed pursuant to 14 CFR Part 221, Subpart R, and 

pursuant to such regulations, wishes to approve SIT A's application, 

NOW THEREFORE, SIT A agrees as follows: 

1. SIT A will maintain in force a disaster recovery plan, equivalent to or better 

than, the plan as reflected in SIT A's Business Continuity and Disaster 

Recovery Program in effect as of 1 November 2009. Attached hereto, as 

Attachment A and made a part hereof, is a copy of the current SIT A Business 

Continuity and Disaster Recovery Program. 

2. SIT A will have in force and effect maintenance agreements, equivalent to or 

better than, those agreements that are presently in effect for SITA's operating 

system. Attached hereto, as Attachment B and made a part hereof, is a listing 

of those agreements. SIT A will provide all information relative to these 

agreements that will not violate our confidentiality obligations 

3. SIT A will maintain a security system that is equivalent to or better than the 

security system presently in effect at SITA's offices. The security system 

shall provide protection to the computer system so that unauthorized 

personnel shall not have access to either the hardware, software or the data 

base. A description of the Oracle Virtual Private Database (VPD) technology 

SIT A uses is attached as Attachment C. 

4. SIT A will maintain tariffs and amendments filed electronically in accordance 

with the requirements in 14 CFR Part 221.202 in Attachment D. 

SIT A hereby warrants to the Department that: 

1. SIT A will install and maintain equipment and software in the SIT A System in 

accordance with Industry Practice and as reasonably recommended by 

equipment and supplier vendors and manufacturers. 

2. Access to SITA's System shall be restricted to SITA employees and 

contractors that will insure compliance with the requirements of 14 CFR Part 

221, Subpart R. 
3. All of the contracts listed and the Attachment B to this Agreement are in 

effect as of the date hereof and will be maintained in effect, or equivalent or 

better contracts will be substituted therefore~ 

FURTHER, SITA AGREES THAT: 

The Department of Transportation retains the right to audit SITA's implementation of the 

Maintenance Agreement for the SITA Fare Filing Service with the Department. For the 

purpose of this Agreement, any software package or system is to be classified as part of 

the ability to execute any commends that affect the data, security or operation of the 

SIT A Fare Filing Service used by the Department. 

FURTHER, THE PARTIES AGREE THAT: 

This agreement does not alter, amend or supersede SIT A's obligations or responsibilities 

to the U.S. Government or the Department under the electronic tariff filing program or 

under any applicable law, rule or regulation; 

Further, this agreement does not alter, impair or detract from any right of the U.S. 

Government or the Department relating to SIT A under the electronic tariff filing program 

or under any applicable law, rule or regUlation.. j 

(/ ~/::i~ ?-[f( 

Date: M/\R - 1 2311 

SIT A USA Inc. 

Brian Cook 

6 l 

Department of Transportation 

Paul L. Gretch 

Director 

Office of International Aviation 
14 July 2010 

Paul Gretch 

Office of International Aviation 

U.S. Department of Transportation 

1200 New Jersey Avenue, SE 

Washington, DC 20590 

Dear Sirs 

SITA 

3100 Cumberland Blvd. 

Atlanta, GA 30339 

USA 

Telephone 

+1 7708504500 

www.sita.aero 

SIT A is filing an application pursuant to section CFR 221 subpart R and CFR 221.180 (b) of the 

Code of Federal Regulations, to enable SITA to electronically file air tariffs on behalf of its airline 

customer community. 

As such SIT A will ensure written authorization from airlines wishing to use the SIT A electronic air 

fare filing service is filed with the Department of Transportation (DOT) to ensure compliance with 

CFR 221 subpart P. 

Where an airline elects to use the SIT A electronic air fare filing service, SIT A will undertake with 

the airline a commitment that all fares to and from United States of America will only be filed using 

the SIT A service. 

SIT A undertakes that it will enter into a maintenance and security agreement with the DOT, prior to 

approval by the DOT of SIT A's application. 

Prior to approval, SIT A will complete a user acceptance plan for the initiation and acceptance of the 

SIT A Service. The aim of the acceptance plan will be to satisfy the DOT that the service provided by 

SIT A is fully operational in the designated DOT offices and accepted for production use by the 

DOT. 

The service being offered by SIT A to the airline community is based on a new generation system 

platform available using standard internet connections and standard desktop PCs using Microsoft 

Windows operating systems (XP Professional preferred). The service is based on Oracle database 

technology, security for all actions taken by the U.S. DOT is managed by the Oracle Vilwal Private 

Database functionality, which ensures and provides complete data security for all data submitted to 

the US DOT and actions taken by U.S. DOT personnel. Details of the Oracle Virtual Private 

Database functionality have been included as an attachment to the Maintenance and Security 

agreement entered into by the U.S.DOT and SITA. 

SITA Infonnation Networking Computing 
SITA 

3'100 Cumberland Blvd. 

Atlanta, GA 30339 

USA 

Telephone 

+1 7708504500 

www.sita.aero 

The SIT A electronic fares filing service provides all required data including fares, footnotes, fare 

rules, general rules, conditions of carriage and add-on amounts (arbitraries. The service provides a 

means for airlines to supply to the U.S. DOT a justification for the filing and allows the U.S. DOT to 

review the filed data and to take whatever action it deems necessary. All information contained 

within the system is confidential and only available to the originating airlines, SIT A as its agent and 

the U.S. DOT. Any comments the U.S. DOT wish to make for internal use are stored as confidential 

to only authorized U.S. DOT users of the system. SITA as owner of the system will be able to view 

U.S.DOT internal remarks but will not be able to change them. Public remarks can be entered by the 

U.S DOT and these will only be made available to other users of the system and the general public 

once a final action has been taken by the U.S.DOT. 

SIT A will make available to the general public a means to view air fare filings that have been filed 

by the airlines or SITA as its agent to the U.S.DOT, along with their associated status and any public 

remarks recorded by the U.S.DOT. SIT A seeks a waiver to the requirement in CFR 221 that requires 

SITA to provide a CRT and printer, The SITA service is fully internet enabled and SITA seeks the 

DOT's approval to load the SITA Fare Filing Service client software on DOT PC's used for public 

access to DOT services. 

The SITA fare filing service will be provided to the U.S. DOT free of charge, and there will not be 

any charges for the required public access to the SIT A electronic fare filing service. 

~.-

The U.S.DOT will have the sole ability to approve, suspend, disapprove or reject any air fare tariff 

filed with the U.S~DOT using the SITA service. The U.S. DOT will be able to record both private 

and any public remarks regarding any action it takes and the system will automatically electronically 

timestamp with date and time (GMT) all actions taken by the U.S~DOT , SITA or its authorized 

airlines users. 

The SIT A service is so designed that once a filing has been completed and is transferred to the 

U.S.DOT for action, fares information (fares, add-ons, rules footnotes, general rules, and conditions 

of carriage) cannot be updated or changed in any way. 

It is planned that SITA will hold 2 years of data, which will be directly accessible online (i.e. 

directly via the system) and 8 years of historical archived data. Archived data is accessed by a user 

request (via the system) that will return the requested data in minutes or hours depending on system 

load at the time of the request. Data in electronic form can be made available to the U.S.DOT in 

predefined SIT A data formats and or standard MS Office application formats. 

The Service will be operated from the SITA datacenters based in Atlanta, Georgia, USA. The SIT A 

data centre in Atlanta comprises of two data centers 20 miles apart. Both operate 2417 and are fully 

secure environments. A copy of the SIT A Data Centre disaster recovery plan will be included as an 

attachment in the Maintenance and Security agreement. 

SITA Infonnation Networking Computing 
SITA 

3-100 Cumberland Blvd, 

Atlanta, GA 30339 

USA 

Telephone 

+1 7708504500 

www.sita.aero 

The SIT A electronic fare filing service will be available 24 hours a day, 7 days a week, except from 

time to time when SITA will notify the U.S. DOT of planned maintenance requirements. SITA will 

seek from the U.S.DOT approval for the planned downtime schedule. SITA seeks a waiver from the 

requirement for system availability as outlined in CFR 221 

SITA will afford any duly authorized Agency official all reasonable access to our facilities to meet 

requirements that may be set out by the U.S.DOT from time to time. 

SITA will enable any notice or disclaimers required by the U.S.DOT and will so design the system 

that any end user will have to acknowledge the notices or disclaimer before they are allowed access 

to the system. 

SIT A will ensure that the system is so designed that log-on security in line with industry practice is 

provided with appropriate database rights to ensure all data stored or presented to the US DOT can 

only be actioned or viewed by approved personnel. A general sign on code will be provided for 

public access with rights limited to view-only of fare filings made to U.S~DOT 

SIT A confirms that it has read and evaluated the conditions contained in 14 CFR 221.180 

(Requirements for electronic filing of tariffs), 14 CFR 221.202 (The filing of tariffs and amendments 

to tariffs and other sections of Subpart R and except as noted above where SIT A is seeking waivers, 

SITA confirms that it is able to comply with the 14 CFR Part 221. 

We hope you view our application favorably and look forward to hearing from you in due course, 

preferably by August 1 st 2010. 

~nCerelY 

Brian Cook 

Vice President 

Airline and Passenger Solution Line 

Cc: Karen E. Pate 

Director Product Design & Definition 

Passenger Solutions Line 

SIT A Application Services Business Unit 

Tel: +1 7706124771 

Email: karen.pate@sita.aero 

SITA Information Networking Computing