ARC 2.0 FAQ

What is a company POC?

In the legacy ARC the company POC is the individual responsible for maintaining the company profile 

and the Corporate Capabilities Statement. In ARC 2.0 the POC will be the first person from your 

company that creates an account. This can be a temporary assignment. The POC will be able to transfer 

the role to other company users when they create their accounts.

I never received the activation code after registering?

Ensure that you entered the right unclassified email address. The helpdesk can assist you in resending 

the activation code if necessary.

I forgot my password...

There is a "forgot password tool" located at https://acq.westfields.net/forgot‐password.aspx. In order 

to use it you must have selected a security question and provided your unclassified email address.

I forgot my username...

There is a “forgot username” tool located at https://acq.westfields.net /forgot‐password.aspx. In 

order to use it you must have selected a security question and provided your correct unclassified email 

address.

How do I update our Corporate Capabilities Statement?

If you have the correct rights (were the first user from your company or have been assigned rights by 

that user) you may go to My ARC‐>My Account Settings, then click the Organization Management 

tab. There, you can see all users affiliated with your organization, and edit your capabilities.

I am concerned that I might be missing business opportunities. How Do I 

ensure that I see all “Full and Open” acquisitions?

By simply having an account in ARC 2.0, you will see all full and open opportunities posted in that 

system.

I heard that ARC 2.0 supports subscriptions. What is this about?

In ARC 2.0, contractors no longer have to hunt for the efforts or announcements that they are interested 

in. In the My ARC‐>My Subscriptions, users can subscribe to agencies and efforts that they are
interested in, and receive messages of varying types including emails and SMS notifications. They can 

also view everything they are following in a consolidated view in the My ARC‐>My Notifications/Inbox.

Is there a tutorial or online help available?

There is online video training for registering for your new account. There are also Help Buttons on 

each page of the ARC that will open information relevant to that particular page.

How long will my account be active?

Accounts are periodically disabled after periods of inactivity. Additionally, users must also verify the 

ownership of the email address associated with their account periodically. These periods are currently 

90 days. These periods may be changed at the discretion of ACE Management to further Information 

Assurance objectives.

Do you inform users before their accounts are disabled?

We do not inform users before their accounts are disabled. However, when you attempt to login, you 

will get a message that your account has been locked due to inactivity or that you are required to 

revalidate your account. You must simply follow the instructions and receive a verification link at your 

email address to reactivate your account.

Which browser should I use?

Google Chrome and Mozilla Firefox are the preferred browsers. Internet Explorer 9+, MS Edge, 

Google Chrome 24+, and Mozilla Firefox 20+ are currently supported.