10/13/201 1 15:3 4 FA X 202493514 2 FA A+ DM S ElOOI/OO T 

# ^ RECEIVE D '-I^J ^ OC T- 6 201 1 

# ^•^"^•^ ^ HEAWDOCKE T October 5 , 201 1 RE : Respons e to . Orde rT o Sho wCause , FA ADocke tNo
. CPIOSOOOOO , DM S FAA-2011-O670 , FA ACas e No
. 2010SO70042 2 Th e Honorabl e Richar d C
. Goodwin , ?: ; Administrativ e La wJudg e ~ J Offic e o fHearings , M-2 0 i ^ n-^^i: c U.S
. Departmen t o fTransportatio n —^T^'^gf o 120 0 Ne wJerse yAvenue , S.E
. ' ^ n-S ^ Washington , D C 2059 0 J J ^^ ^ Th e Honorabl e Richar d C
. Goodwin , L U C? ^ " ' a- ) Thi s i s i n respons e t o you rOrde rt o Sho wCause , Serve d Septembe r29 , 2011 , WHEREFORE , i ti s OREDERE D as follows : 1
. O n o rbefor e Octobe r7 , 201 1 (filin g date)
. Responden tshal l file a respons e t o thi s Orde rstatin g wh yth e relie frequeste d i n Complainant' s Motio n shoul d no tb e granted
. 2
. O n o rbefor e Octobe r7 , 2011 , Responden tshal l fil e a n Answe rt o th e withi n file d Complaint ; an d 3
. O n o rbefor e Octobe r7,201 1 (filin g date)
. Responden tshal l full ycompl ywit h ou rProcedura l Order ; an d 4
. Absen t ful l an d complet e response s t o Orderin g paragraph s 1 , 2 , an d 3 , Responden tma yb e sanctione d including , bu t no t limite d to , allegation s i n th e Complain tma yb e deeme d admitted ; Responden t ma yb e preclude d fo rintroducin g an yevidenc e a tth e hearin g othe rtha n persona l testimony ; and/o rth e hearin g ma yb e limite d t o th e issu e o fsanction
. Wit h regar d t o paragrap h on e (1 ) above , th e responden tbelieve s i ti s necessar yt o loo k a tth e following , complet e correspondenc e history , o fthi s matte rrathe rtha n t o pic k a historica l revie wdat e o f Jun e 10 , 2011 , a s containe d i n th e COMPLAINANT' S MOTIO N T O DEE M ALLEGATIO N ADMITTE D AN D MOTIO N FO R HEARIN G O N SANCTIO N ONLY :

O n Septembe r8 , 2010 , th e respondent' s Directo ro fMaintenanc e responde d t o Lis a Evans , Federa l Aviatio n Administration' s Securit yan d Hazardou s Material s Division , Regiona l Headquarters , Lette ro f10/13/201 1 15:3 5 FA X202493514 2 FA A+ DM S @1002/00 7 Investigation
. I n thi s lette ri t wa s communicate d tha tth e individua l i n th e Respondent' s shippin g departmen t simpl ydi d no t realiz e th e aircraf tfue l contro l an d fue l pum p assembl yfel l int o th e Hazardou s Materials/Dangerou s Good s category . I twa s furthe rcommunicate d tha tth e Respondent' s shippe rha d receive d th e appropriat e hazardou s materials/dangerou s good s training
. I tha s bee n th e Respondents ' believe , al l alon g i n thi s case , tha ti tdi d no t"knowingly " offe rt o Unite d Parce l Servic e (UPS ) a one-piece , consistin g o fa fiberboar d box , containin g hazardou s materia l fo rtransportatio n b y air
. O n Novembe r30 , 2010 , th e Responden t i n a lette rt o Eddi e L
. Thoma s requeste d a cop yo fal l Federa l Aviatio n Administrations ' Facts , Item s o fProof , an d an yothe rreleasabl e informatio n associate d wit h thi s case . O n Marc h 2 , 2011 , ther e wa s a n Informa l Conferenc e (telephone ) conducte d betwee n th e Responden t an d th e Complainant' s lega l counsel
. I twa s agai n communicate d tha tthi s matte rwa s abou t a n erro rmad e b yth e Respondent' s shippin g departmen tan d no tabou tth e Responden t "knowingly " offerin g hazardou s material s fo rtransportatio n b yair
. I tshoul d b e note d tha tth e Complainant' s lega l counse l state d tha t "knowingly " i n thes e matter s mean tth e Respondent' s shippe r "shoul d hav e known'
. Th e Responden t objecte d t o thi s bein g th e onl ypossibilit ysinc e th e shippe rha d receive d an d complete d th e appropriat e hazardou s materia l fo rtransportatio n training
. Finally , sinc e a n appropriatel ytraine d shippe rha d mad e a shippin g error , th e discussio n continue d alon g th e line s o fth e Respondent' s nee d t o conduc t additiona l specialize d trainin g t o preven tfurthe rviolation s o fshippin g undeclare d dangerou s goods
. Durin g thi s conferenc e th e Responden tcommitte d t o conductin g specialize d trainin g wit h a know n dangerou s good s expert . O n Ma y5 , 2011 , th e Responden t communicate d i n a lette rt o th e Complainant' s lega l counse l tha ti n fac t th e specialize d trainin g ha d bee n completed
. I n thi s lette ri s wa s communicate d tha tth e trainin g even t serve d as a n opportunit yfo rbot h Respondent' s Store s an d Maintenanc e staf ft o develo p a kee n understandin g o fth e Hazmat/Dangerou s Good s regulation s an d th e potentia l danger s associate d wit h non-compliance , eve n inadverten t non-compliance , suc h as th e Respondent' s recentl yexperienced
. I n a n effor t t o mak e thi s th e bes t trainin g even tpossible , th e Responden tals o ha d requeste d tha tFA A Specia l Agen t Hanson' s participation
. Specia l Agen tHanso n participate d b yprovidin g additiona l discussio n point s whic h adde d valu e t o th e overal l objectiv e o fensurin g th e Respondents ' personne l NEVE R shi p o raccep t Hazmat/Dangerou s Goods
. O n Jun e 8 , 2011 , th e Responden t requeste d a Forma l Hearin g an d communicate d i n th e for m o fa "Writte n Answer " t o th e Complainant' s lega l counsel
. I n thi s Writte n Answe rth e Responden tprovide d eithe ra Den yo rAdmi t respons e t o th e fiftee n allegation s containe d i n th e Fina l Notic e o fPropose d Civi l Penalty
. I n thi s Writte n Answe rth e Responden tDENIE D th e firs tallegation , whic h allege d tha to n Augus t 6 , 2010 , Sk

yKin g (th e Respondent ) knowingl yoffere d t o Unite d Parce l Servic e (UPS ) a one-piec e consistin g o fa fiberboar d bo xcontainin g hazardou s material s fo rtransportatio n b yair
. And , ADMITTE D t o al l th e othe rallegations
. O n Septembe r23 , 2011 , th e Federa l Aviatio n Administration' s Complainan tstate s i n th e COMPLAINTANT' S MOTIO N TO DEE M ALLEGATION S ADMITTTE D AN D MOTIO N FO R HEARIN G O N SACTIO N ONLY ; tha t o n Jun e 10 , 2011 , th e Complainan tfile d a Complain ti n thi s matte rwit h th e Hearin g Docke t an d serve d a cop yo n Respondent
. I t appear s tha tth e Complain twa s receive d b ySall yLukenbil l10/13/201 1 15:3 5 FA X202493514 2 FA A+ DM S 121003/00 7

o n Jun e 20 , 2011 , a t Sk yKing's , 360 0 Powe rIn n Road , Suit e H , Sacramento , California
. Notwithstanding , th e Respondents ' representative , Stephe n A
. Badge rwa s neve rgive n th e Complaint
. Th e Responden t ha s searche d it s ne wprimar ybusines s address , 91 0 Flori n Road , Suit e 200 , Sacramento , Californi a 95831 , an d i s unabl e t o fin d acop yo fth e Complaint ; i ti s standar d procedur e fo rth e Responden tt o plac e al l suc h communication s i n a specia l binde rmarke d FA Acorrespondenc e an d t o mak e a cop yfo r Stephe n A
. Badger , th e Respondent' s representative
. Sinc e Stephe n A
. Badge rneve rreceive d a cop yo f thi s Complain t i t i s obviou s wh yi t wa s neve rresponde d to . I ti s th e Respondents ' believ e tha tth e Complain t woul d hav e containe d th e sam e fiftee n (15 ) allegation s tha twer e previousl yANSWERE D i n th e respons e t o th e Fina l Notic e o fCivi l Penalty
. I n that , ANSWER , th e responden tDENIE D th e firs t allegatio n an d ADMITTE D t o th e remainin g fourtee n (14 ) allegations
. Again , th e Responden tha s consistentl yDENIE D knowingl yofferin g hazardou s material s fo rtransportatio n b yai ran d consistentl y ADMITTE D tha t a n aircraf t fue l contro l an d fue l pum p assembl ywa s shippe d fo rit s maintenanc e facilit y withou t th e prope rdocumentatio n an d labeling
. Durin g ou rsearc h fo rth e Jun e 10 , 2011 , th e Complain tdi d fin d th e PROCEDURA LORDER , serve d Septembe r6 , 2011 , tha t wa s previousl yunknow n t o th e Respondent' s representativ e Stephe n A
. Badger
. I n thi s instance , th e documen t wa s properl yfile d i n th e Respondents ' FA ACorrespondenc e Binder ; however , a cop yha d no t bee n mad e an d sen tt o Stephe n A
. Badge raccordin g t o Respondent' s polic yan d procedure
. I t shoul d b e note d tha thi s Orde rwa s no tsen tb ycertifie d mai l an d sinc e i twa s addresse d t o Sk

yKing' s ol d addres s i t ha d t o b e forwarde d t o th e ne wbusines s addres s takin g additiona l tim e t o b e delivere d an d ther e i s n o recor d o fth e deliver ydate
. Th e Responden t apologie s fo rit s mishandlin g o fthes e importan tdocument s an d believe s i tha s fixe d it s interna l handlin g o fal l correspondence
. It s seem s tha tth e mos tlogica l explanatio n fo rthes e shortcoming s wa s th e fac t tha t Sk yKin g wa s i n th e proces s o fmovin g thei rprimar ybusines s locatio n durin g an d aroun d th e tim e fram e o fth e mishandlin g o fthes e importan tdocuments
. Th e Responden t understand s tha t i t i s 100 % responsibl e fo rthi s correspondenc e problem
. Th e Responden twoul d as k tha t thi s explanatio n b e considere d goo d cause , becaus e i tcertainl ywa s no ta matte ro fwillfu l disregard ! Th e Responden t ha d responde d properl yo n al l correspondenc e i n thi s matte runti l thes e tw o incidents
. O n Augus t 29 , 2011 , th e responden t receive d a NOTIC E O F ASSIGNMEN TO F PROCEEDING , signe d b y Ronni e A
. Yoder , Chie fAdministrativ e La wJudge
. Th e Notic e stated ; thi s proceedin g (heretofor e designate d as FA

ACas e No
. 2010SO700422 ) wa s assigne d t o Administrativ e La wJudg e Richar d C
. Goodwin , including , th e requiremen t tha t al l futur e pleading s an d othe rcommunication s regardin g thi s proceedin g shal l b e serve d o n th e Judge , th e FA AHearin g Docket , an d th e othe rperson s o n th e attache d Servic e List O n Septembe r6 , 2011 , th e Responden t wa s serve d a PROCEDURA LORDER
. A s state d above , th e Respondent' s representativ e wa s no t awar e o fthi s Orde runti l Octobe r3 , 2011 , an d sinc e th e Orde rwa s sen t a s Uncertifie d Mai l ther e wa s n o deliver ydate
. Th e Responden twil l respon d t o th e Orde r(se e ite m 3 below)
. O n Septembe r30 , 2011 , th e Responden t receive d th e Federa l Aviatio n Administration' s MOTIO N TO DEE M ALLLEGATION S ADMITTE D AN D MOTIO N FO R HEARIN G O N SACTIO N ONLY
. Th e mos timportan t proble m wit h thi s Motio n i s tha t i t doe s no t truthfull yreflec twan tha s bee n communicate d i n10/13/201 1 15:3 5 FA X202493514 2 FA A+ DM S 2)004/00 7 Respondent' s response s t o Complainant' s allegations , i n that , th e Motio n doe s no tmentio n o rrefe rt o th e allegatio n Denied
. Th e allegatio n denie d i s reall yth e onl yallegatio n containin g a specifi cregulator y requirement
. I t i s ou ropinio n tha t th e Federa l Aviatio n Administration' s Enforcemen tInvestigativ e Repor t doe s no t hav e evidenc e t o substantiat e thei rallegatio n tha tSk yKin g "knowingly " offere d hazardou s material s fo rtransportatio n b yair
. Belo wi s th e Respondent' s answe rt o eac h numbere d paragrap h o fth e Complain t i n th e "MOTIO N T O DEE M ALLEGATION S ADMITTE D AN D MOTIO N FO R HEARIN G O N SACTIO N ONLY : Paragrap h 1 - O n Jun e 10 , 2011 , complainan t file d th e complain ti n thi s matte rwit h th e Hearin g Docke tan d serve d a cop yo n Respondent
. Response ADM n Paragrap h 2 - Responden t receive d th e Complain t o n Jun e 20 , 2001
. Response ADMiT , however , ther e wer e extraordinar ycircumstance s associate d wit h th e mishandlin g o f thi s correspondenc e an d th e Complain tneve rgo tint o th e hand s o fth e Respondents ' representativ e fo rthi s matte r(previousl ydiscusse d above)
. Th e Responden tbelieve s tha tther e wa s goo d caus e fo rno t respondin g t o thi s Complaint Paragrap h 3 - Pursuan t t o Sectio n 13.209(a ) an d Sectio n 13.211(e ) Responden tha d 3 5 day s (3 0 day s plu s 5 fo r mai l service ) t o fil e an d answer . Th e Complain texplicitl yreminde d Responden to fthi s 30-da y deadline
. Unde rth e Rule s o fPracticed , Respondent' s answe rwa s du e o n o rabou tAugus t1 , 2011
. Pursuan t t o Sertio n 13.209(e) , " a perso n filin g a n Answe rshal l admit , deny , o rstat e tha t th e perso n i s withou t sufficien t knowledg e o rinformatio n t o admi to rden yeac h numbere d paragrap h o fth e complaint. " Response Th e Responden t i s withou t sufficien tknowledg e o rinformatio n t o admi to rden ythi s complaint , sinc e o fthi s dat e th e Respondent' s assigne d representativ e i n thi s matte rha s no t see n th e Complain t an d therefor e ha s n o knowledg e tha tth e complain texplicitl yreminde d th e Responden t o fa 30-da ytimefram e t o fil e a n answer . Paragrap h 4 - Responden t wa s agai n reminde d o fit s dut yt o fil e a n answe ri n th e Procedura l Orde rserve d o n Septembe r6 , 2011
. Response DENY - O n th e dat e thi s Complain t wa s written/serve d th e Complain ti s no tvalid
. Give n tha tth e Orde rwa s served , vi a norma l mai l o n Septembe r6 , 2011 , (i tcoul d no thav e bee n availabl e t o th e responden t unti l Septembe r1 2 probabl ylater) , eleve n (11 ) day s befor e th e Septembe r23 , 2011 ,10/13/201 1 15:3 5 FAX202493514 2 FAA^ DMS 121005/00 7 

### MOTIO N TO DEE M ALLEGATION S ADMITTE D AN D MOTIO N FO R HEARIN G O N SANCTION S ONLY , was submitted
. Th e Complain twas writte n withou t allowin g fo ra 3 0 da yrespons e time
. Paragrap h 5 - Accordin g t o Sectio n 13,209(f) , a person' s failur e t o fil e a n answe rwithou tgoo d caus e shal l b e deeme d a n admissio n o fth e trut h o feac h allegatio n containe d i n th e complaint
. See , FA Av . Budd e W
. Playter , FA

ADocke t No
. CP89GL0257 (Marc h 19,1990 ) ("Althoug h thi s i s a severe penalt yfo rfailur e t o fil e a n answer , th e rul e i s clea ran d doe s no t permi texceptions.")
. Response DENY - I t i s th e Respondents ' belie ftha tther e wa s goo d caus e fo rfailur e t o answe rth e Complaint
. Althoug h thi s responden t representativ e ha s neve rsee n th e complaint , i t i s ou r experienc e tha tthi s Complain t wil l contai n th e sam e allegation s a s th e Fina l Notic e o fCivi l Penalty , t o which , th e Responden t di d appropriatel yanswer . I n tha tAnswer , th e responden t continue d t o DEN

Ytha t i t knowingl yoffere d hazardou s material s fo rtransportatio n byair
. Paragrap h 6 - Complalnan t request s a rulin g o n thi s motio n a s soo n a s possible , t o allo wadequat e preparatio n i fther e i s a hearin g i n Sa n Francisco , California , bu tno tlate rtha n seve n day s befor e th e hearin g a s requir e by1 4 C.F.R. , Sectio n 13.218(e0(2 ) ("Th e administrativ e la wjudg e shal l resolv e al l pendin g prehearin g motio n no t late rtha n seve n day s befor e th e hearing." ) Response Deny - I t appears tha t th e Complainant' s onl yinteres t i n th e matte ri s t o tak e som e typ e o f punitiv e action
. There ha s bee n n o consideratio n give n b yth e Complainan tfo rth e correctiv e action s take n b ySk

yKin g an d describe d i n it s Ma y5 , 2011 , letter
. I tshoul d b e note d tha tth e Responden t coordinate d wit h th e Complainan ti n th e developmen tan d tim e fram e o fth e deliveryo fthi s specialize d training , includin g coordinatin g wit h FA ASpecia l Agen tt o ensur e hi s participation
. Th e Responden t doe s no t understan d th e Complainant' s nee d fo ra rus h t o judgment , considerin g thi s matte rstarte d ove ra yea rago ; i s i t possibl e tha tth e Complainan t i s onl yintereste d i n gettin g ri d o fth e case wit h n o interes ti n fairness ? I ti s th e Respondent' s respectfu l reques to fth e Administrativ e La wJudg e t o conside rtha tth e Responden thas worke d i n cooperativ e manne rwit h th e Complainant , take n expensiv e bu teffectiv e action s t o ensure th e respondents ' personne l NEVE R shi p o raccep t Hazmat/Dangerou s Goods , consistentl ystate d matte rinvolve d huma n erro rno ta knowingl yviolatio n o fth e regulation , an d i s intereste d i n tryin g t o reac h a settlemen t wit h th e Complainant
. I t shoul d b e note d tha tther e have bee n n o attempt s b

yth e Complainan tt o reac h a mutua l settlement
.
O n Octobe r5 , 2011 , a t approximatel y9:4 5 PDT, th e Responden tattempte d t o contac tth e Complainant' s Lega l Counse l at telephon e numbe r(404 ) 305-5200 , an d lef t a voic e mai l requestin g a cop yo fth e Jun e 10 , 2011 , Complaint
. A s previousl ystated , i ti s th e Respondent' s opinio n tha tth e Complain t wil l contai n th e sam e allegation s a s th e Fina l Notic e o fCivi l Penaltyt o whic h th e Responden t wil l answe ri n th e sam e manner , i fther e i s anythin g differen tbetwee n th e tw o (2 ) complaint s th e Responden t respectfull yreques t a n opportunit yt o answe rth e Complain t onc e i thas receive d a cop yo f10/13/201 1 15:3 5 FAX202493514 2 FA A+ DMS 0006/00 7


### th e Complaint
. I t i s no w11:4 5 PD Tan d th e Responden tha s no treceive d a retur n cal l fro m th e Complainant' s lega l counsel ; an d considerin g th e Octobe r7 , 2011 , dat e constraint s containe d i n th e Septembe r29 , 2011 , ORDE R T O SHO WCAUSE , th e Responden ti s goin g t o mai l thi s documen twithou t waitin g an ylonge rfo ra retur n cal l fro m th e Complainant' s lega l counsel
.
Th e Responden t full yintend s t o compl ywit h th e Septembe r6,2011 , PROCEDURA LORDER
. I t i s ou r understandin g tha t th e Procedura l Orde rremind s th e Responden ttha t th e Rules o fPractic e requir e th e Responden t t o fil e a writte n Answe ro rmotio n withi n thirt y(30 ) day s afte rservic e o fth e Complaint , tha t a genera l denia l i s deeme d a failur e t o fil e a n Answer , tha t failur e t o fil e a n Answe rwithou t goo d caus e i s deeme d a n admissio n o feac h allegatio n i n th e Complaint , an d that , absen t agreemen t o fth e parties , a part yseekin g a n extensio n o ftim e mus tfil e a writte n motio n no tless tha n seve n (7) days befor e th e documen t i s due , absen t goo d caus e shown
. A s previousl ystated , th e Responden ti s o fth e opinio n tha t i t ha s responde d t o al l Complaints , excep t fo rth e Jun e 10 , 2011 , Complaint , whic h a tthi s tim e an d dat e th e Respondent' s assigne d representativ e has no tsee n th e Complaint
. Th e Responden t i s no t onl yfull y aware o fth e requiremen t t o answe ral l complaint s bu tconsiders answerin g th e complaint s I n it s bes t interest
. Th e Responden t understand s tha t i t i s ordere d t o adher e t o th e followin g procedura l schedule : 1
. Venu e shal l b e San Francisco , CA. ; 2
. O n o rbefor e Novembe r4 , 2011 , th e Responden tshal l conclud e al l discover yincluding , bu tno t limite d to , depositions , documen t production , respons e t o productio n request s and/o r interrogatories
. I fth e partie s canno t resolve a discover ydisput e the yshal l submi tth e disput e t o th e Administrativ e La

wJudg e fo rresolutio n i n a timel ymanner ; 3
. Th e Responden t shal l b e prepare d t o presen tit s case a t a hearin g o n o rafte rNovembe r4 , 2011 , subject t o th e availabilit yo fcourtroo m facilities
. 4
. Th e Responden t wil l b e give n a n opportunit yt o fil e Post-Hearin g brief s an d argument s pursuan t t o a schedul e t o b e determine d a tth e hearing
. 5 . Th e Responden t understand s tha t settle d cases wil l no t b e remove d fro m th e hearin g docke t unti l th e prope rwritte n pleadings(s) , consisten t wit h th e applicabl e rules , i s receive d b yth e presidin g judge
. 6
. Th e Responden t i s advise d tha t submission s sen tt o th e stree t addres s o fth e U.S
. Department o f Transportation , Offic e o fHearings , ma yb e delaye d du e t o screenin g conducte d byth e US
. Posta l Service and/o rothe rsecurityagencie s an d ma ytak e u p t o fou r(4 ) weeks t o b e delivered
. Additionally , submission s ma yb e "irradiated " whic h affect s th e qualit yo fsubmissions , Th e Responden t i s encouraged , bu t no trequired , t o fil e submission s b yprivat e deliveryservice , facsimile , o remail
. Th e certificat e o fservic e shal l reflec tth e manne ro fservice
. Respectfull ySubmitted ,

Badge rO Directo ro fSafet

yan d Security10/13/201 1 15:3 6 FA X202493514 2 FA A+ QM S 21007/00 7

CERTIFICAT E O F SERVIC E
I hereb ycertif ytha t o n Octobe rS^
. 2011 , a cop yth e forgoin g Answe rt o Orde rt o Sho wCaus e FA A Docke t NO
. CPIOSOOOOO , DM S FAA020H-067 0 wa s sen tb yUnite d Parce l Servic e (UPS ) courie rto : ORIGINA L& ON E COPY Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S.W
. Washingto n D C 2059 1 Attention : Hearin g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Building—Suit e 2W100 0 ON E COPY Th e Honorabl e Richar d C Goodwin , Administrativ e La wJudg e Offic e o fHearings , M-2 0 U.S
. Departmen t o fTransportatio n 120 0 Ne wJerse yAvenue , S.E
. Washington , D C 2059 0 Geral d A
. Ellis , Complainant' s Counse l Attorney , Offic e o fth e Regiona l Counse l Souther n Region , ASO- 7 Federa l Aviatio n Administratio n P.O
. Box2063 6 Atlanta , Georgi a 3032 0

^ 

### /^teph ^

A
. Badge r