U.S. Department of Transportation Office of the Secretary ofTransportation

Mr. Brian Cook Vice President Airline and Passenger Solution Line 3100 Cumberland Blvd. Atlanta, GA. 30339 Dear Mr. Cook: Assistant Secretary

;**'~',** 1200 New Jersey Avenue, SE Washington, DC 20590

March 1, 2011

We are hereby approving SITA's application ofJuly 14, 2010, to file electronic tariffs pursuant to Section 14 CFRPart 221 SubpartRand 221.1S0(b), and acceptingthe maintenance and security agreement attachedto your application as being in accordance with the terms and conditions required bythe Department's regulations. We are also approving SITA's request for a waiver of 14 CFR221.1S0(b)(2). SITA will not haveto maintain and install one or more CRT devices and printers connectedto its on-line tariffdatabase in the Public Reference Room atthe Department. As an alternative to installation ofsuch hardware, we are approving SITA's request to load the SITA FareFiling Service client software on DOT's PC's used for public access to SITA's system. Carriers wishing to use SIT A as theirtarifffiling agent may do so by filing a power ofattorney pursuant to 14 CFRPart 221 SubpartP. Enclosed is an executed copy ofthe maintenance and security agreement for your records. We are placing a copy ofthe agreement, SITAs' letter and a copy ofthis letter in Docket DOT-OST-2011-0033.

Director Office ofInternational AviationMAINTENANCE AND SECURITY AGREEMENT WHEREAS, SITA, a corporation organized under the laws ofthe United Kingdom and qualitled to do business in Georgia, wishes to obtain approval to file tariffs electronically with the United Sates Department ofTransportation pursuant to 14 CFR Part 221, Subpart R, and WHEREAS, The United Sates Department ofTransportation (the "Department"), after review ofthe application of SIT A filed pursuant to 14 CFR Part 221, Subpart R, and pursuant to such regulations, wishes to approve SITA's application, NOW THEREFORE, SITA agrees as follows: 1. SIT A will maintain in force a disasterrecovery plan, equivalent to or better than, the plan as reflected in SITA's Business Continuity and Disaster Recovery Program in effect as of 1November 2009. Attached hereto, as Attachment A and made a parthereof, is a copy ofthe current SIT A Business Continuity and Disaster Recovery Program. 2. SITA will have in force and effect maintenance agreements, equivalent to or better than, those agreements that are presently in effect for SITA's operating system. Attached hereto, as Attachment B and made a part hereof, is a listing ofthose agreements. SIT A will provide all information relative to these agreements that will not violate ourconfidentiality obligations 3. SITA will maintain a security system that is equivalentto orbetter than the security system presently in effect at SITA's offices. The security system shall provide protection to the computer system so that unauthorized personnel shall not have access to either the hardware, software or the data base. A description ofthe Oracle Virtual Private Database (VPD) technology SITA uses is attached as Attachment 

### C. 4. SITA 

### will maintain tariffs and amendments filed electronically in accordance with the requirements in 14 CFR Part 221.202 in Attachment D. SITA hereby warrants to the Department that: 1. SIT A will install and maintain equipment and software in the SITA System in accordance with Industry Practice and as reasonably recommended by equipment and supplier vendors and manufacturers. 2. Access to SITA's System shall be restricted to SITA employees and contractors that will insure compliance with the requirements of 14 CFR Part 221, Subpart R.3. All ofthe contracts listed and the Attachment B to this Agreement are in effect as ofthe date hereofand will be maintained in effect, or equivalent or better contracts will be substituted**therefore~** FURTHER, SITA AGREES THAT: The Department ofTransportation retains the right to audit SITA's implementation ofthe Maintenance Agreement for the SITA Fare Filing Service with the Department. Forthe purpose ofthis Agreement, any software package or system is to be classified as part of the ability to execute any commends that affect the data, security or operation ofthe SIT A Fare Filing Service used by the Department. FURTHER, THE PARTIES AGREE THAT: This agreement does not alter, amend or supersede SITA's obligations orresponsibilities to the U.S. Government or the Department under the electronic tarifffiling program or under any applicable law, rule orregulation; Further, this agreement does not alter, impair or detract from any right ofthe U.S. Government or the Department relating to SITA under the electronic tarifffiling program or under any applicable law, rule or regUlation.. 

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Date: 

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## 2311 SITA USA Inc. Brian Cook 

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Department ofTransportation Paul 

### L. Gretch Director Office ofInternational Aviation14 July 2010


### Paul Gretch Office ofInternational Aviation U.S. Department ofTransportation 1200 NewJersey Avenue, SE Washington, DC 20590

Dear Sirs 

# SITA

3100 Cumberland Blvd. Atlanta, GA 30339 USA Telephone +1 7708504500 www.sita.aero



### SITA is filing an applicationpursuant to section CFR221 subpart R and CFR221.180 (b) ofthe Code ofFederal Regulations, to enable SITA to electronically file air tariffs onbehalfofits airline customer community. As such SITA will ensure written authorization from airlines wishing to use the SITA electronic air fare filing service is filed with the Department ofTransportation (DOT) to ensure compliance with CFR 221 subpart P. Where an airline elects to use the SITA electronic air fare filing service, SIT A will undertake with the airline a commitmentthat all fares to and from United States ofAmerica will only be filed using the SITA service. SITA undertakes that it will enter into a maintenance and security agreement with the DOT, priorto approval by the DOT ofSITA's application. Prior to approval, SITA will complete a user acceptance plan for the initiation and acceptance ofthe SIT A Service. The aim ofthe acceptance plan will be to satisfy the DOT that the serviceprovidedby SITA is fully operational in the designated DOToffices and accepted for production use bythe DOT. The service being offered by SIT A to the airline communityis based on a new generation system platform available using standard internet connections and standard desktop PCs using Microsoft Windows operating systems (XP Professional preferred). The service is based on Oracle database technology, security for all actions takenby the U.S. DOT is managed by the Oracle Vilwal Private Database functionality, which ensures and provides complete data security for all data submitted to the US DOT and actions taken by U.S. DOTpersonnel. Details ofthe Oracle Virtual Private Database functionality have been included as an attachmentto the Maintenance and Security agreement entered into by the U.S.DOT and SITA.

SITA Infonnation Networking Computing

# SITA

3'100 Cumberland Blvd. Atlanta, GA 30339 USA Telephone +1 7708504500 www.sita.aero


### The SITA electronic fares filing service provides all required data including fares, footnotes, fare rules, general rules, conditions ofcarriage and add-on amounts (arbitraries. The service provides a means for airlines to supply to the U.S. DOT ajustificationfor the filing and allows the U.S. DOTto reviewthe filed data and to take whatever action it deems necessary. All information contained within the system is confidential and only available to the originating airlines, SITA as its agent and the U.S. DOT. Any comments the U.S. DOTwish to make for internal use are stored as confidential to only authorized U.S. DOT users ofthe system. SITA as owner ofthe system will be able to view U.S.DOT internal remarks but will notbe able to change them. Public remarks can be entered bythe U.S DOT and these will only be made available to other users ofthe system and the general public once a final action has beentakenbythe U.S.DOT. SITA will make available to the general public a means to view air fare filings that have been filed by the airlines or SITA as its agent to the U.S.DOT, along with their associated status and any public remarks recorded bythe U.S.DOT. SITA seeks a waiverto the requirement in CFR 221 that requires SITA to provide a CRT and printer, The SITA service is fully internet enabled and SITA seeks the DOT's approval to load the SITA Fare Filing Service client software onDOT PC'sused for public access to DOT services. The SITA fare filing service will be provided to the U.S. DOTfree ofcharge, and there will not be any charges for the required public access to the SITA electronic fare filing service.**~.-** 

### The U.S.DOT will have the sole ability to approve, suspend, disapprove orreject any air fare tariff filed with the**U.S~DOT** 

### using the SITA service. The U.S. DOTwill be able to record bothprivate and any public remarks regarding any action it takes and the system will automatically electronically timestamp with date and time (GMT) all actions taken by the**U.S~DOT** 

### , SITA or its authorized airlines users. The SITA service is so designed that once a filing has been completed and is transferred to the U.S.DOT for action, fares information (fares, add-ons, rules footnotes, general rules, and conditions ofcarriage) cannot beupdated or changed in any way. It

### is planned that SITA will hold 2 years ofdata, which will be directly accessible online (i.e. directly viathe system) and 8 years ofhistorical archived data. Archived data is accessed by a user request (via the system) that will return the requested data in minutes or hours depending on system load at the time ofthe request. Datain electronic form can be made available to the U.S.DOT in predefined SITA data formats and or standard MS Office application formats. The Service will be operated from the SITA datacenters based in Atlanta, Georgia, USA. The SITA data centre in Atlanta comprises oftwo data centers 20 miles apart. Both operate 2417

### and are fully secure environments. A copy ofthe SIT A Data Centre disasterrecovery plan will be included as an attachment inthe Maintenance and Security agreement.

SITA Infonnation Networking Computing

# SITA

3-100 Cumberland Blvd, Atlanta, GA 30339 USA Telephone +1 7708504500 www.sita.aero
The SITA electronic fare filing service will be available 24 hours a day, 7 days a week, except from time to time when SITA will notify the U.S. DOT ofplanned maintenance requirements. SITAwill seek from the U.S.DOT approval for the planned downtime schedule. SITA seeks a waiver from the requirement for system availability as outlined in CFR221 SITA will afford any duly authorized Agency official all reasonable access to our facilities to meet requirements that maybe set outbythe U.S.DOT from time to time. SITA will enable any notice or disclaimers required bythe U.S.DOT and will so design the system that any end user will have to acknowledge the notices ordisclaimerbefore they are allowed access to the system. SITA will ensure that the system is so designed that log-on security in line with industry practice is provided with appropriate database rights to ensure all data stored orpresentedto the US DOT can only be actioned orviewedby approved personnel. A general sign on code will be provided for public access with rights limited to view-only offare filings made to**U.S~DOT** SITA confirms that ithas read and evaluatedthe conditions contained in 14 CFR 221.180 (Requirements for electronic filing oftariffs), 14 CFR221.202 (The filing oftariffs and amendments to tariffs and other sections ofSubpart R and except as noted above where SITA is seeking waivers, SITA confirms that itis able to comply with the 14 CFRPart 221.

We hope youview our application favorably and lookforward to hearing from youin due course, preferably byAugust 1 st 2010.

## ~nCerelY

Brian Cook Vice President Airline and Passenger Solution Line

Cc: Karen E. Pate Director ProductDesign & Definition Passenger Solutions Line SITA Application Services Business Unit Tel: +1 7706124771 Email: karen.pate@sita.aero

SITA Information Networking Computing