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Billing Code: 4810-AM-P

BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2015-0015]

Agency Information Collection Activities: Submission for OMB Review; Comment 

Request

AGENCY: Bureau of Consumer Financial Protection. 

ACTION: Notice and request for comment.

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer 

Financial Protection Bureau (CFPB) is proposing to renew the approval for an existing 

information collection titled, “Generic Information Collection Plan for Consumer Complaint and 

Information Collection System (Testing and Feedback).”

DATES: Written comments are encouraged and must be received on or before [INSERT 

DATE 30 DAYS AFTER DATE OF PUBLICATION OF THIS DOCUMENT IN THE 

FEDERAL REGISTER] to be assured of consideration. 

ADDRESSES: You may submit comments, identified by the title of the information collection, 

OMB Control Number (see below), and docket number (see above), by any of the following 

methods:

• Electronic: http://www.regulations.gov. Follow the instructions for submitting 

comments. 

• OMB: Office of Management and Budget, New Executive Office Building, Room 10235, 

Washington, DC 20503 or fax to (202) 395-5806. Mailed or faxed comments to OMB should be 

to the attention of the OMB Desk Officer for the Bureau of Consumer Financial Protection.

Please note that comments submitted after the comment period will not be accepted. In general, 
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all comments received will become public records, including any personal information provided. 

Sensitive personal information, such as account numbers or social security numbers, should not 

be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of this 

information collection request is available at www.reginfo.gov (this link active on the day 

following publication of this notice). Select “information Collection Review,” under “Currently 

under review, use the dropdown menu “Select Agency” and select “Consumer Financial 

Protection Bureau” (recent submissions to OMB will be at the top of the list). The same 

documentation is also available at http://www.regulations.gov. Requests for additional 

information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA 

Office), 1700 G Street, NW, Washington, DC 20552, (202) 435-9575, or email: PRA@cfpb.gov. 

Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION:

Title of Collection: Generic Information Collection Plan for Consumer Complaint and 

Information Collection System (Testing and Feedback).

OMB Control Number: 3170-0042. 

Type of Review: Extension without change of a currently approved collection.

Affected Public: Individuals or households.

Estimated Number of Respondents: 710,000.

Estimated Total Annual Burden Hours: 118,334.

Abstract: Over the past several years, the CFPB has undertaken a variety of service deliveryfocused activities contemplated by the Dodd-Frank and Wall Street Reform and Consumer 
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Protection Act, Public Law No. 111-2013. These activities, which include consumer complaint 

and inquiry processing, referral, and monitoring, involve several interrelated systems. The 

streamlined process of the generic clearance will continue to allow the CFPB to implement these 

systems efficiently, in line with the CFPB’s commitment to continuous improvement of its 

delivery of services through iterative testing and feedback collection. 

REQUEST FOR COMMENTS: The CFPB issued a 60-day Federal Register notice on 

December 29, 2014 (79 FR 78069). Comments were solicited and continue to be invited on: (a) 

Whether the collection of information is necessary for the proper performance of the functions of 

the CFPB, including whether the information will have practical utility; (b) The accuracy of 

CFPB’s estimate of the burden of the collection of information, including the validity of the 

methods and the assumptions used; (c) Ways to enhance the quality, utility, and clarity of the 

information to be collected; and (d) Ways to minimize the burden of the collection of 

information on respondents, including through the use of automated collection techniques or 

other forms of information technology. Comments submitted in response to this notice will be 

summarized and/or included in the request for Office of Management and Budget (OMB)

approval. All comments will become a matter of public record. 
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[THIS SIGNATURE PAGE PERTAINS TO THE NOTICE TITLED “AGENCY 

INFORMATION COLLECTION ACTIVITIES: SUBMISSION FOR OMB REVIEW;

COMMENT REQUEST”]

Dated: April 2, 2015.

__________________________________

Ashwin Vasan, 

Chief Information Officer, Bureau of Consumer Financial Protection.