Exhibit 10.16



 Exhibit 10.16 
 [CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT OF RULE 406 REQUEST FOR
CONFIDENTIAL TREATMENT] 
 BPO Cooperation Agreement 
 Between 
 Shandong Lvke Information Co., Ltd 

And 
 Shandong
Taiying Technology Co., Ltd. 
 Party A: Shandong Lvke Information Co., Ltd 
 Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Party B: Shandong Taiying
Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Whereas 
 Party B has the call center industry
qualification and some experience, can provide corresponding operational site as well as has excellent financial base, human resources, commercial reputation, management and control and service quality guarantee and so on, in accordance with the
development plan of customer service hotline of Tianjin Co., Ltd. of China Mobile Communications Corporation (hereinafter referred to “China Mobile Tianjin”), in order to guarantee that the customer service hotline 10086 of China Mobile
Tianjin can provide efficient and high-quality service for the customers, Party A and Party B (both Parties hereto), on the principle of complementary advantages, resources sharing and win-win cooperation, have hereby reached the agreement for Party
A to subcontract the customer service, business promotion, operation management and other matters of the customer service hotline 10086 of China Mobile Tianjin to Party B as follows: 
 Both parties hereto agreed: 
 The descriptions regarding Party A in the following provisions
hereof also includes the customer service department of China Mobile Tianjin, and Party B accepts dual operational guidance of Party A and the customer service department of China Mobile Tianjin and takes the customer service department of China
Mobile Tianjin as the base and principle. 
 I Cooperation Content 

 

	(1)	Party B provides the customer service hotline 10086 of China Mobile Tianjin with “business consultation, business enquiry, business handling, explanation on
complaints, handling of task card, customer retention, product recommendation and publicity and guidance of electronic channel” and so on. 


  
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	(2)	Party B’s customers shall be mostly the overflow inbound customers of hotline 10086 of China Mobile Tianjin the brand of “Easy Own”.


 II Rights and Obligations for Party A and Party B 
 Party A: 
  

	(1)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for organizing and conveying “standards of
practice, service standards, service process, speaking with one voice and relevant management regulation and so on relating with customer service and providing Party B with the latest operation regulations of the customer service hotline 10086 of
China Mobile Tianjin without delay. 

  

	(2)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, according to the business development situation, to dispatch
management personnel to station at Party B to make management on site as well as to give support, guidance, supervision and appraisal on Party B’s work content, management process and other implementations. 


 

	(3)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to carry out post competence model test on the newly
recruited staffs or staffs on the active duty of Party B and to assist Party B in developing business training, and Party B shall, according to the requirements of China Mobile Tianjin, carry out qualification training for its employees.


  

	(4)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for furnishing the predicted data of busy/free telephone
traffic in different time to Party B, instructing Party B to arrange corresponding shifts and seats in various time and monitoring Party B’s seats arrangement, utilization rate of work hours, connection of telephone traffic, etc.


  

	(5)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for the prediction on the next month connection times
and making communications and recognition with Party B on Party B’s seats arrangement, etc. release the next-month connection traffic and corresponding appraisal content prior to 25th day of each month. When the connection task of Party A
completed by Party B is less than 50% within two (2) continuous months due to Party B’s staffs turnover, shift arrangement, on-site management, etc, Party A will make more serious appraisal on Party B until the cancellation of cooperation
qualification of Party B. 

  

	(6)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to supervise and to evaluate Party B’s service quality
and standards of practice and other work by telephone calling test, listening to the record, staff examination, client review, scoring of customer satisfaction, business audit, etc. 


  
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	(7)	In case of serious mistakes made by any staff of Party B, Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to
demand such staff to be laid off, and such staff can be only reemployed after it passes the examination of Party A; in case of customer complaint, besides that Party A (or the customer service department of China Mobile Tianjin upon the consent of
Party A) make appraisal according to the appraisal method, Party A (or the customer service department of China Mobile Tianjin will take more serious assessment provided that such complaint leads to serious consequence to Party A (or the customer
service department of China Mobile Tianjin). 

  

	(8)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, by the way of the on-site detection, to make regular
examination and evaluation on the integrity of on-site hardware of Party B, cleanliness and comfortability of working environment, etc, mainly including transmission and switching equipments, working seats, on-site noise, green plants, electronic
screen, information board, training room, foods and accommodation of staffs, etc, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 


 

	(9)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, with staffs interview, questionnaire survey, etc, to make
regular survey and appraisal on the work satisfaction of employees of Party B, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 


 

	(10)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right supervise the business operation and service quality of Party
B’s staffs, and to stop rule-breaking operations and to demand Party B to promptly take remedial measures. In case of customer’s complaint due to the cause of Party B, Party B must be liable for the compensation of Party A’s client;
and if economic loss suffered by Party A and legal dispute owing to such operation, Party A is entitled to investigate the legal liability of Party B; and in case of serious consequences, Party A has right to suspend this agreement.


 2. Party B: 
  

	(1)	Party B shall accept the supervision made by Party A (or the customer service department of China Mobile Tianjin) on the operation and management process, and submit
the analysis report on status of operation and relevant financial statements to Party A very three months. 

  

	(2)	Party B shall establish better software and hardware technical maintenance team so as to ensure the capacity of making daily maintenance and trouble removal on its
equipments, to guarantee the normal running of system and equipments; and in case of relay fault, it shall report the fault, supervise the repair and notify Party A without delay. 


 

	(3)	Party B shall establish the efficient management team such as “sales supervisor, quality control manager, duty manager, on-site supervisor, project manager,
etc” to be in charge of traffic operation and on-site management as well as accept the operational guidance and supervision of Party A. 


  
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	(4)	Party B shall set up smooth communication mechanism, make tracking analysis on the operation hotspot and work difficulties, provide relevant information for the
operation and development of Party A and regularly submit work plan, operation and business analysis report to Party A. 

  

	(5)	Party B shall establish adequate training team, under the operational guidance of Party A, to develop the training on the new recruits and staffs on duty, and own
independent training place and audio-visual equipments and have the training capacity of no less than 80 people/time, and the function of training terminal is as same as the actual seat. 


 

	(6)	The client representative shall have received junior college or higher education, and the new recruits can not over 23 years old with standard and fluent Putonghua and
sweet voice and shall have computer skills reaching the primary level and above. 

  

	(7)	Party B shall provide the service to the customers of Party A in 7*24 hours, including Saturday, Sunday and other statutory holidays, and any adjustment on the service
time shall be subject to the formal notification of Party A. 

  

	(8)	 Party B is responsible for making communications and recognition with Party A on the next-month seats arrangement, prediction of the connection times,
etc prior to 25th day of each month; and as Party B
adjusts its staffs and if the adjustment proportion is more than 10%, it shall make communications with Party A in advance and can only make such adjustment upon the consent of Party A, and in case of Party B’s staffs adjustment due to any
reason, Party B shall take measures to ensure that its service capacity is not impacted. 


  

	(9)	The operators of Party B shall have a good commander of various mobile services knowledge of China Mobile Tianjin, be adept at relevant operating system, provide
services for customers in accordance with service process and operating regulations specified by customer service hotline of China Mobile Tianjin, avoid faulty operation and retain the customers of other off-net tendency who make consultation to
handle calling suspension, cancellation, call transfer, etc. 

  

	(10)	The operators of Party B shall, with the service expressions provided by China Mobile Tianjin, provide active, warm and satisfactory services for customers improve
handling skills on complaints and timely and accurately dispose task card for the unsatisfactory customers after explanations while dealing with the complaints well. 


 

	(11)	The operators shall, according to the requirements of China Mobile Tianjin, provide active service for customers and upon the consent of customers, actively introduce
the relevant services to the customers and guide the customers to use electronic channel. 

  

	(12)	In case of short circuit, voicelessness, or error that is temporarily unable to resolve and answer on the scene, etc due to lines or system, the operator shall dial
back the customer without delay. 

  

	(13)	The on-site noise of Party B shall be lower than 80db, and the width of working table is no less than 1.2 meters and the spacing between working tables 1.2 meters, the
traffic room shall be spacious and bright, furnished with green plants to beautify the environment and to keep the clear air, equipped with large screen to display the telephone traffic and with information board in the well-situated and conspicuous
position. 


  
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	(14)	Party B may not take advantage of the staffs providing service for customer service hotline 10086 of China Mobile Tianjin and existing equipments to do the work having
not relation with the service work of China Mobile Tianjin. Without the authorization of China Mobile Tianjin, Party B may not promote itself with the name of China Mobile Tianjin, nor release its promotion advertising or information relating with
China Mobile Tianjin in any way. 

  

	(15)	As for call-in, call-out and message distribution and other functions of relay numbers provided by China Mobile Tianjin to Party B, Party B must guarantee to use them
within the scope permitted by China Mobile Tianjin, and may not use them for other purposes (including internal communications), and in case of any violation, in addition to the appraisal under the provisions, the more serious punishment shall be
granted according to the serious degree until cancellation of the cooperation qualification of Party B. 

  

	(16)	Party B shall regularly provide professional ethics education, safety and justice education, laws and statutes education, etc for its employees.


  

	(17)	Party B shall sign the confidentiality agreement with Party A as well as do the same with its all staffs. 


 

	(18)	Staffs of Party B, in the labor personnel relation, are affiliated to Party B, and Party B shall sign labor contract with them, and assume their labor personnel, wage
and benefits, social insurance, medical care for the industrial injury, various subsidies and other work and expenses, which are not related to Party A. 

 III Equipment Access Investment and Maintenance 
 The general principle: both parties hereto
work together to do construction and each party hereto has its preferential place respectively. Each party hereto respectively makes investment and maintenance on its local equipments and takes title to its purchased assets. 

1. Party A: 
 Party A lays the emphasis on the
construction, expansion and upgrade of access equipments and network transmission equipments in the local terminal customer service equipment room, and gives advice on the configure of remote devices (including newly created customer service soft
switching platform system, business application software and supporting customer service operation management software of the customer service hotline 10086) 
  

	(1)	Party A is responsible for instructing Party B to make installation, debugging and upgrade on the relevant software required by the seats of Party B, mainly including
customer service system, boss interface, misc interface, out-bound platform system, etc. 

  

	(2)	Party A is responsible for providing corresponding training and instructions on the software maintenance to the maintenance staffs of Party B. 



  
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 2. Party B: 
 Party B lays particular stress on seating area system of remote traffic, including the construction, maintenance, expansion and upgrade on the data transmission equipments, network equipments and manual
seats, and is responsible for the construction and maintenance of supporting electrical equipments of seating area. 
  

	(1)	Party B is responsible for the purchase, maintenance and troubleshooting of local equipments, including the router transforming 155M electric circuit to the ethernet
port, network switch and relevant equipments of seats. 

  

	(2)	Party B is responsible for the application and leasing of transmission relay and for reporting repair and supervising repair on the transmission faulty between the
local terminal and customer service equipment room in Tianjin as well as informing Party A of the faulty phenomenon and disposal without delay. 

  

	(3)	Party B is responsible for the basic decoration and mating of the remote equipments room, including network transmission equipments, network switch, etc, and makes them
conform to the requirement of the operating environment of equipments room. 

  

	(4)	Party B’s management personnel shall have 7*24 hours contact way and ensure that they can be timely contacted to solve the faulty of network or system of both
parties hereto and make united outward explanations. 

  

	(5)	Party B shall guarantee to have one on-site engineer having general computer maintenance and diagnosis capacity who can assist Party A in confirming the
software/hardware attribution of the problem on the scene in case of faulty of terminal or using problem and feed back the problem phenomenon with a professional view so as to avoid the delay of problem handling time owing to the unsure location of
problem phenomenon or unclarity of phenomenon description. 

  

	(6)	The appraisal will be made quarterly and appraisal result will be included in the appraisal of inspection month. The requirements on hardware of seat terminal equipment
is: CUP 2.4G, RAM 1G, hard disk 40G and above, equipped with network card, sound card and earphone, supporting 16bit 1024*768 display, WindowsXP.SP2, IE6.OSP2. 


 

	(7)	Party B shall have safety measures, ensure the bandwidth of on-site local area network and terminal to be equipped with safety and anti-virus software, and have the
capacity against illegal network attack, and ensure the timely upgrade of anti-virus software and Windows hotfixes; and can carry out terminal safety management (for example: to limit the use of USB flash disk and illegal software installation),
ensure the normal running of business software and avoid the disclosure of customers’ information. 

  

	(8)	Party B is responsible for the purchase and maintenance of PC equipments, special call box, earphone, etc. 


 

	(9)	Party B shall be equipped with dual AC uninterruptible power system and backup power system. 


  
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 IV Establishment of Efficient Communication Mechanism 

Both parties hereto, on the basis of adequate communication and mutual understanding, strengthen cooperation and coordination to smoothen business and
management process. The management personnel of both parties hereto shall regularly hold joint meeting to summarize and analyze the work and to jointly solve the problems emerge in the operation and to continuously improve service level. 

Both parties hereto shall establish two-way communication mechanism in the multiple dimensions such as business, service, technology, management etc, and
Party B shall, according to the requirements, report the operating situation and submit the written materials to Party A. 
 V *

 1. * 
 (1) *

 (2) * 

(3) * 
 (4) *

 2. * 
 3. * 

4. * 
 VI Confidentiality 

 

	1.	Both parties bear the obligations of confidentiality on information of the customer, business, finance, intention, action or operation of other company (including
respective management personnel, staffs or representatives) and China Mobile Tianjin (totally referred to as “Confidential Information”), which are known due to this agreement. Unless the disclosure for such Confidential Information is
required by the laws or supervision authority, any party hereto shall not disclose any said Confidential Information to any third party, otherwise, the disclosure party shall assume all liabilities. 


 

	2.	Party B and its staffs may not disclose and sell the customer information of China Mobile Tianjin, nor use such information for any purpose other than this agreement.


  

	3.	Both parties hereto assume the obligations of confidentiality on the specific contents hereof, and without written content of the other party hereto, any party hereto
shall not disclose the specific contents of bilateral contract and this agreement to any third party and the obligations of confidentiality will not be relieved upon the termination of this agreement. 


  
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 VII Execution of Contract and Duration of Agreement 

 

	1.	This agreement comes into force upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or stamps
for contract of both parties hereto. This agreement is made in quadruplicate, each copy having the equal effect and each party hereto holding two copies respectively. 


 

	2.	All attached documents made under all principles specified hereof are the integral of this agreement. This agreement and its attached documents may be modified or
supplemented upon the consensus by both parties hereto. All modifications or supplementations can only become effective upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or
stamp for contract of both parties hereto, the modified or supplemented agreement is the integral of this agreement. 

  

	3.	Any notification relating with this agreement made by one party hereto shall be made in writing form, and can be delivered to another party by special courier, or sent
by fax or telegram, or posted by mail (No modifications shall be occurred in the main text being sent or posted, otherwise it’s unilateral invalid alteration). 


 

	4.	Any matters not specified hereof shall be supplemented through amicable consultation by both parties hereto. 


 

	5.	*. 

  

	6.	On the duration of performance of this agreement, in case any material alteration occurs and Party B needs alter or relieve this agreement, it shall notify Party A in
writing form six (6) months in advance; and if Party A alters or relieve this agreement, it shall notify Party B in writing form three (3) months in advance, and the receiving party shall make reply within one (1) month upon receiving
such notice. Upon the alteration or modification of this agreement, each party hereto shall return the equipments and relevant information respectively owned by the other party and be liable for the loss suffered by the other party due to such
actions and if such loss is certainly caused by he cause of force majeure, it may be resolved through consultation by both parties hereto. 

 VIII Force Majeure 
  

	1.	Where the relevant obligations hereof can not be performed as a result of “the force majeure event”, both parties hereto are not liable for any breach, and
any loss due to such event shall be borne by both parties hereto respectively. However, the party meeting force majeure event shall promptly notify the other party in writing form upon the occurrence of such event, and provide the details of such
force majeure event and causes that cannot perform this agreement according to the agreement and effective documentary evidences within the ten (10) days upon the occurrence of such event. 


 

	2.	Upon the occurrence of force majeure event, both parties hereto shall, without loss of time, make consultation for the solution and do all efforts to reduce the impact
of force majeure event. 


  
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	3.	“Force majeure events refer to objective events (including but not limited to earthquake, fire, explosion, storm, floods, lighting strike, war, etc) that can not
be predictable, avoidable or overcome under the normal conditions after both parties hereto perform reasonable attention obligations. 

 IX Settlement for Dispute 
 Both parties hereto shall comply with the provisions hereof, and
any dispute arising during the process of performance of this agreement shall be settled through consultation by both parties hereto on the principle of mutual understanding and mutual accommodation. If consultation fails, any party hereto may bring
proceedings at the competent people’s court at the place where Party A locates according the laws. 
 X Liability for Breach

  

	1.	It shall be deemed as breach provided that any party hereto does not perform or completely perform the responsibilities and obligations specified hereof. The defaulting
party, upon receiving the notice of observing party, shall promptly remedy the violation. When the breaching party, within five (5) working days upon receiving the said notice, does not remedy its breach, and nor give written reply for such
notice, the observing party has right to terminate part of or all provisions hereof as well as to pursue the liabilities of the defaulting party and to demand the defaulting party to make compensations on the losses suffered by itself.


  

	2.	Without the consent of Party A, Party B may not use the user information acquired from Party A, and nor disclose the Confidential Information of Party A and China
Mobile Tianjin to the third party, otherwise, it shall assume all liabilities due to such action; Party B is liable for tort on the action of its intentional infringement of business secrets, the disclosure of business secrets or the consequence of
business secrets being infringed owing to its negligence, and if such action is serious, Party A may submit it to the judiciary for pursuing the relevant legal liability of Party B. Party B shall bear joint and several liability on the disclosure of
business secrets due to its cause or through its channel and the consequence owing to such disclosure and make compensations on the losses suffered by Party A due to such disclosure. 


 

	3.	On the duration of this agreement, any party hereto may not relieve the agreement without reason; otherwise, it shall be liable for the breach. In case that Party B
refuses to provide services, Party A has right to suspend the cooperation for three months, and if Party B do it again, Party A has right to terminate the cooperation with Party B and reserve the right to investigate for the legal liabilities of
Party B. 

  

	4.	Where the losses suffered by one party hereto due to the breach of other party, and then whether this agreement is terminated or not, the defaulting party, upon the
demand of observing party, shall make compensations on all economic losses suffered by the observing party due to its breach. 


  
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	5.	Where Party B deliberately makes up connection data, customer data or information, relevant statistical statement, project evaluation report and other relevant data,
Party A will make appraisal from settlement expenses paid to Party B and such appraisal amount is two times of the misstated service expense. Meanwhile, Party B shall bear the liabilities and consequences due to such make-up.


 XI Appendix 

This agreement is made in quadruplicate, each party hereto holding two copies respectively, and takes effect upon the signature and seal of legal
representatives or authorized representatives of both parties hereto. 
 XII Integrity 

 

	1.	All supplementary agreements, annexes, documents signed, modified or formed by both parties hereto in accordance with the provisions hereof together with any written
documents, regulations, notices, etc designated by Party A or provided to Party B and relating with this agreement as well as the regulations concerning outsourcing business that Party A believes that they are applicable to Party B constitute the
attachments of this agreement and the integral whole with this agreement. 

  

	2.	If there is any inconsistency between the contents of any attached document in above article hereof and this agreement, the document made in later time shall prevail.


 Any matters not specified hereof shall be carried out in accordance with Party A’s regulations relating
with outsourcing business, and Party B shall abide by all regulations of outsourcing business of Party A. 
 Signature Page: 

Party A: Shandong Lvke Information Co., Ltd 

Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Legal Representative or Authorized Representative (Signature): 
 *Seal: Shandong Lvke Information
Co., Ltd 
 Party B: Shandong Taiying Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Legal Representative or Authorized Representative (Signature): 
 *Seal: Shandong Taiying Technology Co., Ltd. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment.