Amended and Restated Credit Agreement dated as of April 29, 2008



 Exhibit 10.14 

 
  

 
 AMENDED AND RESTATED CREDIT
AGREEMENT 
 by and among 
 SERVICESOURCE INTERNATIONAL, LLC 
 as Borrower, 

THE LENDERS THAT ARE SIGNATORIES HERETO 
 as the Lenders, 
 WELLS FARGO FOOTHILL, INC. 

as the Arranger and Administrative Agent, 
 and 
 COMERICA BANK and KEYBANK NATIONAL ASSOCIATION 

as Co-Documentation Agents 
 Dated as of April 29, 2008 
  

 
  







 TABLE OF CONTENTS 

 

							
	 	 	 	  	Page	 
	 1.    
	 	 DEFINITIONS AND CONSTRUCTION
	  	 	1	  
			
		 	 1.1          Definitions
	  	 	1	  
		 	 1.2          Accounting Terms
	  	 	1	  
		 	 1.3          Code
	  	 	1	  
		 	 1.4          Construction
	  	 	1	  
		 	 1.5          Schedules and Exhibits
	  	 	2	  
			
	 2.
	 	 LOAN AND TERMS OF PAYMENT
	  	 	2	  
			
		 	 2.1          Revolver Advances
	  	 	2	  
		 	 2.2          Term Loan
	  	 	2	  
		 	 2.3          Borrowing Procedures and
Settlements
	  	 	3	  
		 	 2.4          Payments
	  	 	8	  
		 	 2.5          Overadvances
	  	 	11	  
		 	 2.6          Interest Rates and Letter of Credit Fee: Dates,
Payments, and Calculations
	  	 	12	  
		 	 2.7          Cash Management
	  	 	13	  
		 	 2.8          Crediting Payments; Clearance
Charge
	  	 	14	  
		 	 2.9          Designated Account
	  	 	14	  
		 	 2.10        Maintenance of Loan Account; Statements of
Obligations
	  	 	14	  
		 	 2.11        Fees
	  	 	15	  
		 	 2.12        Letters of Credit
	  	 	15	  
		 	 2.13        LIBOR Option
	  	 	18	  
		 	 2.14        Capital Requirements
	  	 	20	  
		 	 2.15        Increase in Revolver Commitments
	  	 	20	  
			
	 3.
	 	 CONDITIONS; TERM OF AGREEMENT
	  	 	21	  
			
		 	 3.1          Conditions Precedent to the Initial Extension of
Credit
	  	 	21	  
		 	 3.2          Conditions Precedent to all Extensions of
Credit
	  	 	21	  
		 	 3.3          Term
	  	 	22	  
		 	 3.4          Effect of Termination
	  	 	22	  
		 	 3.5          Early Termination by Borrower
	  	 	22	  
		 	 3.6          Conditions Subsequent to the Initial Extension of
Credit
	  	 	23	  
			
	 4.
	 	 REPRESENTATIONS AND WARRANTIES
	  	 	23	  
			
		 	 4.1          No Encumbrances
	  	 	23	  
		 	 4.2          Eligible Accounts
	  	 	23	  
		 	 4.3          [Intentionally Omitted]
	  	 	23	  
		 	 4.4          Equipment
	  	 	23	  


  
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 TABLE OF CONTENTS 

(continued) 
  

							
	 	 	 	  	Page	 
		 	 4.5          Location of Equipment
	  	 	23	  
		 	 4.6          [Intentionally Omitted]
	  	 	24	  
		 	 4.7          Jurisdiction of
Organization; Location of Chief Executive Office; Organizational Identification Number;

                
Commercial Tort Claims
	  	 	24	  
		 	 4.8          Due Organization and Qualification;
Subsidiaries
	  	 	24	  
		 	 4.9          Due Authorization; No Conflict
	  	 	25	  
		 	 4.10        Litigation
	  	 	26	  
		 	 4.11        No Material Adverse Change
	  	 	26	  
		 	 4.12        Fraudulent Transfer
	  	 	26	  
		 	 4.13        Employee Benefits
	  	 	26	  
		 	 4.14        Environmental Condition
	  	 	26	  
		 	 4.15        Intellectual Property
	  	 	27	  
		 	 4.16        Leases
	  	 	27	  
		 	 4.17        Deposit Accounts and Securities Accounts
	  	 	27	  
		 	 4.18        Complete Disclosure
	  	 	27	  
		 	 4.19        Indebtedness
	  	 	27	  
		 	 4.20        Patriot Act
	  	 	27	  
			
	 5.
	 	 AFFIRMATIVE COVENANTS
	  	 	28	  
			
		 	 5.1          Accounting System
	  	 	28	  
		 	 5.2          Collateral Reporting
	  	 	28	  
		 	 5.3          Financial Statements, Reports,
Certificates
	  	 	28	  
		 	 5.4          Guarantor Reports
	  	 	28	  
		 	 5.5          Inspection
	  	 	28	  
		 	 5.6          Maintenance of Properties
	  	 	28	  
		 	 5.7          Taxes
	  	 	28	  
		 	 5.8          Insurance
	  	 	29	  
		 	 5.9          Location of Equipment
	  	 	29	  
		 	 5.10        Compliance with Laws
	  	 	29	  
		 	 5.11        Leases
	  	 	29	  
		 	 5.12        Existence
	  	 	29	  
		 	 5.13        Environmental
	  	 	30	  
		 	 5.14        Disclosure Updates
	  	 	30	  
		 	 5.15        Control Agreements
	  	 	30	  
		 	 5.16        Formation of Subsidiaries
	  	 	30	  
		 	 5.17        Further Assurances
	  	 	31	  


  
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 TABLE OF CONTENTS 

(continued) 
  

							
	 	 	 	  	Page	 
		 	 5.18        Subsidiary Covenants
	  	 	31	  
		 	 5.19        Repatriation Requirement
	  	 	31	  
			
	 6.
	 	 NEGATIVE COVENANTS
	  	 	31	  
			
		 	 6.1          Indebtedness
	  	 	31	  
		 	 6.2          Liens
	  	 	32	  
		 	 6.3          Restrictions on Fundamental
Changes
	  	 	32	  
		 	 6.4          Disposal of Assets
	  	 	32	  
		 	 6.5          Change Name
	  	 	32	  
		 	 6.6          Nature of Business
	  	 	33	  
		 	 6.7          Prepayments and Amendments
	  	 	33	  
		 	 6.8          Change of Control
	  	 	33	  
		 	 6.9          [Intentionally Omitted]
	  	 	33	  
		 	 6.10        Distributions
	  	 	33	  
		 	 6.11        Accounting Methods
	  	 	33	  
		 	 6.12        Investments
	  	 	33	  
		 	 6.13        Transactions with Affiliates
	  	 	34	  
		 	 6.14        Use of Proceeds
	  	 	34	  
		 	 6.15        Equipment with Bailees
	  	 	34	  
		 	 6.16        Financial Covenants
	  	 	35	  
		 	 6.17        Certain Calculations
	  	 	36	  
			
	 7.
	 	 EVENTS OF DEFAULT
	  	 	36	  
			
	 8.
	 	 THE LENDER GROUP’S RIGHTS AND REMEDIES
	  	 	38	  
			
		 	 8.1          Rights and Remedies
	  	 	38	  
		 	 8.2          Remedies Cumulative
	  	 	38	  
			
	 9.
	 	 TAXES AND EXPENSES
	  	 	38	  
			
	 10.
	 	 WAVERS; INDEMNIFICATION
	  	 	39	  
			
		 	 10.1          Demand; Protest; etc
	  	 	39	  
		 	 10.2          The Lender Group’s Liability for
Collateral
	  	 	39	  
		 	 10.3          Indemnification
	  	 	39	  
			
	 11.
	 	 NOTICES
	  	 	40	  
			
	 12.
	 	 CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER; JUDICIAL REFERENCE
	  	 	41	  


  
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 TABLE OF CONTENTS 

(continued) 
  

							
	 	 	 	  	Page	 
			
	 13.
	 	 ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS
	  	 	42	  
			
		 	 13.1          Assignments and Participations
	  	 	42	  
		 	 13.2          Successors
	  	 	44	  
			
	 14.
	 	 AMENDMENTS; WAIVERS
	  	 	44	  
			
		 	 14.1          Amendments and Waivers
	  	 	44	  
		 	 14.2          Replacement of Holdout Lender
	  	 	45	  
		 	 14.3          No Waivers; Cumulative Remedies
	  	 	46	  
			
	 15.
	 	 AGENT; THE LENDER GROUP
	  	 	46	  
			
		 	 15.1          Appointment and Authorization of
Agent
	  	 	46	  
		 	 15.2          Delegation of Duties
	  	 	47	  
		 	 15.3          Liability of Agent
	  	 	47	  
		 	 15.4          Reliance by Agent
	  	 	47	  
		 	 15.5          Notice of Default or Event of
Default
	  	 	48	  
		 	 15.6          Credit Decision
	  	 	48	  
		 	 15.7          Costs and Expenses;
Indemnification
	  	 	48	  
		 	 15.8          Agent in Individual Capacity
	  	 	49	  
		 	 15.9          Successor Agent
	  	 	49	  
		 	 15.10        Lender in Individual Capacity
	  	 	49	  
		 	 15.11        Withholding Taxes
	  	 	50	  
		 	 15.12        Collateral Matters
	  	 	52	  
		 	 15.13        Restrictions on Actions by Lenders; Sharing of
Payments
	  	 	52	  
		 	 15.14        Agency for Perfection
	  	 	53	  
		 	 15.15        Payments by Agent to the Lenders
	  	 	53	  
		 	 15.16        Concerning the Collateral and Related Loan
Documents
	  	 	53	  
		 	 15.17        Field Audits and
Examination Reports; Confidentiality; Disclaimers by Lenders; Other Reports and

                
  Information
	  	 	53	  
		 	 15.18        Several Obligations; No Liability
	  	 	54	  
		 	 15.19        Bank Product Providers
	  	 	54	  
			
	 16.
	 	 GENERAL PROVISIONS
	  	 	55	  
			
		 	 16.1          Effectiveness
	  	 	55	  
		 	 16.2          Section Headings
	  	 	55	  
		 	 16.3          Interpretation
	  	 	55	  
		 	 16.4          Severability of Provisions
	  	 	55	  
		 	 16.5          Counterparts; Electronic
Execution
	  	 	55	  


  
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 TABLE OF CONTENTS 

(continued) 
  

							
	 	 	 	  	Page	 
		 	 16.6          Revival and Reinstatement of
Obligations
	  	 	55	  
		 	 16.7          Confidentiality
	  	 	55	  
		 	 16.8          Lender Group Expenses
	  	 	56	  
		 	 16.9          USA PATRIOT Act
	  	 	56	  
		 	 16.10        Integration
	  	 	56	  
		 	 16.11        No Novation
	  	 	56	  


  
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 EXHIBITS AND SCHEDULES 

 

			
	 Exhibit A-1
	  	 Form of Assignment and Acceptance

	 Exhibit B-1
	  	 Form of Borrowing Base Certificate

	 Exhibit C-1
	  	 Form of Compliance Certificate

	 Exhibit L-1
	  	 Form of LIBOR Notice

		
	 Schedule A-1
	  	 Agent’s Account

	 Schedule C-1
	  	 Revolver Commitments

	 Schedule D-1
	  	 Designated Account

	 Schedule P-1
	  	 Permitted Investments

	 Schedule P-2
	  	 Permitted Liens

	 Schedule 1.1
	  	 Definitions

	 Schedule 2.7(a
	  	 Cash Management Banks

	 Schedule 3.1
	  	 Conditions Precedent

	 Schedule 4.5
	  	 Locations of Equipment

	 Schedule 4.7(a)
	  	 States of Organization

	 Schedule 4.7(b)
	  	 Chief Executive Offices

	 Schedule 4.7(c)
	  	 Organizational Identification Numbers

	 Schedule 4.7(d)
	  	 Commercial Tort Claims

	 Schedule 4.8(b)
	  	 Capitalization of Borrower

	 Schedule 4.8(c)
	  	 Capitalization of Borrower’s Subsidiaries

	 Schedule 4.10
	  	 Litigation

	 Schedule 4.14
	  	 Environmental Matters

	 Schedule 4.15
	  	 Intellectual Property

	 Schedule 4.17
	  	 Deposit Accounts and Securities Accounts

	 Schedule 4.19
	  	 Permitted Indebtedness

	 Schedule 5.2
	  	 Collateral Reporting

	 Schedule 5.3
	  	 Financial Statements, Reports, Certificates



  
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 AMENDED AND RESTATED CREDIT AGREEMENT 

THIS AMENDED AND RESTATED CREDIT AGREEMENT (this “Agreement”) is entered into as of
April 29, 2008, by and among the lenders identified on the signature pages hereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and
collectively as the “Lenders”), WELLS FARGO FOOTHILL, INC., a California corporation, as the arranger and administrative agent for the Lenders (in such capacity, together with its successors and assigns in such capacity,
“Agent”), COMERICA BANK and KEYBANK NATIONAL ASSOCIATION, as co-documentation agents, and SERVICESOURCE INTERNATIONAL, LLC, a Delaware limited liability company (“Borrower”), with
reference to the following facts: 
 WHEREAS, Agent and Borrower entered into that certain Credit Agreement
dated as of June 13, 2006, which was amended pursuant to that certain Amendment Number One to Credit Agreement and Consent dated as of June 18, 2007 (as so amended, the “Existing Credit Agreement”); and 

WHEREAS, Borrower has requested that Agent and the Lenders amend and restate the Existing Credit Agreement to, among
other things, provide a $20,000,000 term loan facility to Borrower and increase the amount of the revolving credit commitments. 
 The parties agree to amend and restate the Existing Credit Agreement in its entirety as follows: 
  

	 1.
	 DEFINITIONS AND CONSTRUCTION. 


 1.1    Definitions. Capitalized terms used in this Agreement shall have the meanings specified therefor on Schedule 1.1. 

1.2    Accounting Terms. All accounting terms not specifically defined herein shall be
construed in accordance with GAAP. When used herein, the term “financial statements” shall include the notes and schedules thereto. Whenever the term “Borrower” is used in respect of a financial covenant or a related definition,
it shall be understood to mean Borrower and its Subsidiaries on a consolidated basis, unless the context clearly requires otherwise. 
 1.3    Code. Any terms used in this Agreement that are defined in the Code shall be construed and defined as set forth in the Code unless otherwise defined herein;
provided, however, that to the extent that the Code is used to define any term herein and such term is defined differently in different Articles of the Code, the definition of such term contained in Article 9 of the Code shall govern.

 1.4    Construction. Unless the context of this Agreement or any other Loan
Document clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except
where otherwise indicated, the inclusive meaning represented by the phrase “and/or.” The words “hereof,” “herein,” “hereby,” “hereunder,” and similar terms in this Agreement or any other Loan
Document refer to this Agreement or such other Loan Document, as the case may be, as a whole and not to any particular provision of this Agreement or such other Loan Document, as the case may be. Section, subsection, clause, schedule, and exhibit
references herein are to this Agreement unless otherwise specified. Any reference in this Agreement or in any other Loan Document to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions,
modifications, renewals, replacements, substitutions, joinders, and 







 
supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders,
and supplements set forth herein). Any reference herein or in any other Loan Document to the satisfaction or repayment in full of the Obligations shall mean the repayment in full in cash (or cash collateralization in accordance with the terms
hereof) of all Obligations other than unasserted contingent indemnification Obligations and other than any Bank Product Obligations that, at such time, are allowed by the applicable Bank Product Provider to remain outstanding and that are not
required by the provisions of this Agreement to be repaid or cash collateralized. Any reference herein to any Person shall be construed to include such Person’s successors and assigns. Any requirement of a writing contained herein or in any
other Loan Document shall be satisfied by the transmission of a Record and any Record so transmitted shall constitute a representation and warranty as to the accuracy and completeness of the information contained therein. 

1.5    Schedules and Exhibits. All of the schedules and exhibits attached to this
Agreement shall be deemed incorporated herein by reference. 
  

	 2.
	 LOAN AND TERMS OF PAYMENT. 


 2.1    Revolver Advances. 

(a)    Subject to the terms and conditions of this Agreement, and during the term of this Agreement,
each Lender with a Revolver Commitment agrees (severally, not jointly or jointly and severally) to make advances (“Advances”) to Borrower in an amount at any one time outstanding not to exceed such Lender’s Pro Rata Share of an
amount equal to the lesser of (i) the Maximum Revolver Amount less the Letter of Credit Usage at such time, and (ii) the Borrowing Base at such time less the Letter of Credit Usage at such time. 

(b)    Anything to the contrary in this Section 2.1 notwithstanding, Agent shall have the
right to establish reserves against the Borrowing Base in such amounts, and with respect to such matters, as Agent in its Permitted Discretion shall deem necessary or appropriate, including reserves with respect to (i) sums that Borrower or its
Subsidiaries are required to pay under any Section of this Agreement or any other Loan Document (such as taxes, assessments, insurance premiums, or, in the case of leased assets, rents or other amounts payable under such leases) and has failed
to pay, and (ii) amounts owing by Borrower or its Subsidiaries to any Person to the extent secured by a Lien on, or trust over, any of the Collateral (other than a Permitted Lien), which Lien or trust, in the Permitted Discretion of Agent
likely would have a priority superior to the Agent’s Liens (such as Liens or trusts in favor of landlords, warehousemen, carriers, mechanics, materialmen, laborers, or suppliers, or Liens or trusts for ad valorem, excise, sales, or
other taxes where given priority under applicable law) in and to such item of the Collateral. 

(c)    Amounts borrowed pursuant to this Section 2.1, may be repaid and, subject to the
terms and conditions of this Agreement, reborrowed at any time during the term of this Agreement. The outstanding principal amount of the Advances, together with interest accrued thereon, shall be due and payable on the Maturity Date or, if earlier,
on the date on which they are declared due and payable pursuant to the terms of this Agreement. 

2.2    Term Loan. Subject to the terms and conditions of this Agreement, on the
Restatement Effective Date each Lender with a Term Loan Commitment agrees (severally, not jointly or jointly and severally) to make term loans (collectively, the “Term Loan”) to Borrower in an amount equal to such 

  
 -2-









 
Lender’s Pro Rata Share of the Term Loan Amount. The principal of the Term Loan shall be repaid on the following dates and in the following amounts: 

 

			
	 Date
	  	 Installment Amount

	 June 30, 2008
	  	$125,000
	 September 30, 2008
	  	$125,000
	 December 31, 2008
	  	$125,000
	 March 31, 2009
	  	$125,000
	 June 30, 2009
	  	$583,000
	 September 30, 2009
	  	$583,000
	 December 31, 2009
	  	$583,000
	 March 31, 2010
	  	$251,000
	 June 30, 2010
	  	$1,000,000
	 September 30, 2010
	  	$1,000,000
	 December 31, 2010
	  	$1,000,000
	 March 31, 2011
	  	$1,000,000
	 June 30, 2011
	  	$1,250,000
	 September 30, 2011
	  	$1,250,000
	 December 31, 2011
	  	$1,250,000
	 March 31, 2012
	  	$1,250,000
	 June 30, 2012
	  	$1,500,000
	 September 30, 2012
	  	$1,500,000
	 December 31, 2012
	  	$1,500,000
	 March 31, 2013
	  	$1,500,000
	 April 29, 2013
	  	$2,500,000

 The outstanding
unpaid principal balance and all accrued and unpaid interest on the Term Loan shall be due and payable on the earliest of (i) the Maturity Date, (ii) the date of the acceleration of the Term Loan in accordance with the terms hereof, and
(iii) the date of termination of this Agreement pursuant to Section 8.1(c). All principal of, interest on, and other amounts payable in respect of the Term Loan shall constitute Obligations. 

2.3    Borrowing Procedures and Settlements. 

(a)    Procedure for Borrowing. Each Borrowing shall be made by an irrevocable written request
by an Authorized Person delivered to Agent. Unless Swing Lender is not obligated to make a Swing Loan pursuant to Section 2.3(b) below, such notice must be received by Agent no later than 10:00 a.m. (California time) on the Business Day
that is the requested Funding Date specifying (i) the amount of such Borrowing, and (ii) the requested Funding Date, which shall be a Business Day; provided, however, that if Swing Lender is not obligated to make a Swing Loan
as to a requested Borrowing, such notice must be received by Agent no later than 10:00 a.m. (California time) on the Business Day prior to the date that is the requested Funding Date. At Agent’s election, in lieu of delivering the
above-described written request, any 

  
 -3-









 
Authorized Person may give Agent telephonic notice of such request by the required time. In such circumstances, Borrower agrees that any such telephonic notice will be confirmed in writing within
24 hours of the giving of such telephonic notice, but the failure to provide such written confirmation shall not affect the validity of the request. 
 (b)    Making of Swing Loans. In the case of a request for an Advance and so long as either (i) the aggregate amount of Swing Loans made since the last Settlement Date plus
the amount of the requested Advance does not exceed $2,000,000, or (ii) Swing Lender, in its sole discretion, shall agree to make a Swing Loan notwithstanding the foregoing limitation, Swing Lender shall make an Advance in the amount of such
Borrowing (any such Advance made solely by Swing Lender pursuant to this Section 2.3(b) being referred to as a “Swing Loan” and such Advances being referred to collectively as “Swing Loans”) available to
Borrower on the Funding Date applicable thereto by transferring immediately available funds to Borrower’s Designated Account. Each Swing Loan shall be deemed to be an Advance hereunder and shall be subject to all the terms and conditions
applicable to other Advances, except that all payments on any Swing Loan shall be payable to Swing Lender solely for its own account. Subject to the provisions of Section 2.3(d)(ii), Swing Lender shall not make and shall not be obligated
to make any Swing Loan if Swing Lender has actual knowledge that (i) one or more of the applicable conditions precedent set forth in Section 3 will not be satisfied on the requested Funding Date for the applicable Borrowing, or
(ii) the requested Borrowing would exceed the Availability on such Funding Date. Swing Lender shall not otherwise be required to determine whether the applicable conditions precedent set forth in Section 3 have been satisfied on the
Funding Date applicable thereto prior to making any Swing Loan. The Swing Loans shall be secured by the Agent’s Liens, constitute Obligations hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate
Loans. 
 (c)    Making of Loans. 

(i)    In the event that Swing Lender is not obligated to make a Swing Loan, then promptly after
receipt of a request for a Borrowing pursuant to Section 2.3(a), Agent shall notify the Lenders, not later than 1:00 p.m. (California time) on the Business Day immediately preceding the Funding Date applicable thereto, by telecopy,
telephone, or other similar form of transmission, of the requested Borrowing. Each Lender shall make the amount of such Lender’s Pro Rata Share of the requested Borrowing available to Agent in immediately available funds, to Agent’s
Account, not later than 10:00 a.m. (California time) on the Funding Date applicable thereto. After Agent’s receipt of the proceeds of such Advances, Agent shall make the proceeds thereof available to Borrower on the applicable Funding Date by
transferring immediately available funds equal to such proceeds received by Agent to the Designated Account; provided, however, that, subject to the provisions of Section 2.3(d)(ii), Agent shall not request any Lender to
make, and no Lender shall have the obligation to make, any Advance if Agent shall have actual knowledge that (1) one or more of the applicable conditions precedent set forth in Section 3 will not be satisfied on the requested
Funding Date for the applicable Borrowing unless such condition has been waived, or (2) the requested Borrowing would exceed the Availability on such Funding Date. 

(ii)    Unless Agent receives notice from a Lender prior to 9:00 a.m. (California time) on the date
of a Borrowing, that such Lender will not make available as and when required hereunder to Agent for the account of Borrower the amount of that Lender’s Pro Rata Share of the Borrowing, Agent may assume that each Lender has made or will make
such amount available to Agent in immediately available finds on the Funding Date and Agent may (but shall not be so required), in reliance upon such assumption, make available to Borrower on such date a corresponding amount. If and to the extent
any Lender shall not have made its full amount available to Agent in immediately available funds and Agent in such circumstances 

  
 -4-









 
has made available to Borrower such amount, that Lender shall on the Business Day following such Funding Date make such amount available to Agent, together with interest at the Defaulting Lender
Rate for each day during such period. A notice submitted by Agent to any Lender with respect to amounts owing under this subsection shall be conclusive, absent manifest error. If such amount is so made available, such payment to Agent shall
constitute such Lender’s Advance on the date of Borrowing for all purposes of this Agreement. If such amount is not made available to Agent on the Business Day following the Funding Date, Agent will notify Borrower of such failure to fund and,
upon demand by Agent, Borrower shall pay such amount to Agent for Agent’s account, together with interest thereon for each day elapsed since the date of such Borrowing, at a rate per annum equal to the interest rate applicable at the time to
the Advances composing such Borrowing. The failure of any Lender to make any Advance on any Funding Date shall not relieve any other Lender of any obligation hereunder to make an Advance on such Funding Date, but no Lender shall be responsible for
the failure of any other Lender to make the Advance to be made by such other Lender on any Funding Date. 

(iii)    Agent shall not be obligated to transfer to a Defaulting Lender any payments made by
Borrower to Agent for the Defaulting Lender’s benefit, and, in the absence of such transfer to the Defaulting Lender, Agent shall transfer any such payments to each other non-Defaulting Lender member of the Lender Group ratably in accordance
with their Commitments (but only to the extent that such Defaulting Lender’s Advance was funded by the other members of the Lender Group) or, if so directed by Borrower and if no Default or Event of Default had occurred and is continuing (and
to the extent such Defaulting Lender’s Advance was not funded by the Lender Group), retain same to be re-advanced to Borrower as if such Defaulting Lender had made Advances to Borrower. Subject to the foregoing, Agent may hold and, in its
Permitted Discretion, re-lend to Borrower for the account of such Defaulting Lender the amount of all such payments received and retained by Agent for the account of such Defaulting Lender. Solely for the purposes of voting or consenting to matters
with respect to the Loan Documents, such Defaulting Lender shall be deemed not to be a “Lender” and such Lender’s Commitment shall be deemed to be zero. This Section shall remain effective with respect to such Lender until
(x) the Obligations under this Agreement shall have been declared or shall have become immediately due and payable, (y) the non-Defaulting Lenders, Agent, and Borrower shall have waived such Defaulting Lender’s default in writing, or
(z) the Defaulting Lender makes its Pro Rata Share of the applicable Advance and pays to Agent all amounts owing by Defaulting Lender in respect thereof. The operation of this Section shall not be construed to increase or otherwise affect
the Commitment of any Lender, to relieve or excuse the performance by such Defaulting Lender or any other Lender of its duties and obligations hereunder, or to relieve or excuse the performance by Borrower of its duties and obligations hereunder to
Agent or to the Lenders other than such Defaulting Lender. Any such failure to fund by any Defaulting Lender shall constitute a material breach by such Defaulting Lender of this Agreement and shall entitle Borrower at its option, upon written notice
to Agent, to arrange for a substitute Lender to assume the Commitment of such Defaulting Lender, such substitute Lender to be acceptable to Agent. In connection with the arrangement of such a substitute Lender, the Defaulting Lender shall have no
right to refuse to be replaced hereunder, and agrees to execute and deliver a completed form of Assignment and Acceptance in favor of the substitute Lender (and agrees that it shall be deemed to have executed and delivered such document if it fails
to do so) subject only to being repaid its share of the outstanding Obligations (other than Bank Product Obligations, but including an assumption of its Pro Rata Share of the Risk Participation Liability) without any premium or penalty of any kind
whatsoever; provided, however, that any such assumption of the Commitment of such Defaulting Lender shall not be deemed to constitute a waiver of any of the Lender Groups’ or Borrower’s rights or remedies against any such
Defaulting Lender arising out of or in relation to such failure to fund. 

  
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 (d)    Protective Advances and Optional
Overadvances. 
 (i)    Agent hereby is authorized by Borrower and the Lenders, from
time to time in Agent ‘ s sole discretion, (A) after the occurrence and during the continuance of a Default or an Event of Default, or (B) at any time that any of the other applicable conditions precedent set forth in
Section 3 are not satisfied, to make Advances to Borrower on behalf of the Lenders that Agent, in its Permitted Discretion deems necessary or desirable (1) to preserve or protect the Collateral, or any portion thereof, (2) to
enhance the likelihood of repayment of the Obligations (other than the Bank Product Obligations), or (3) to pay any other amount chargeable to Borrower pursuant to the terms of this Agreement, including Lender Group Expenses and the costs,
fees, and expenses described in Section 9 (any of the Advances described in this Section 2.3(d)(i) shall be referred to as “Protective Advances”). 

(ii)    Any contrary provision of this Agreement notwithstanding, the Lenders hereby authorize Agent
or Swing Lender, as applicable, and either Agent or Swing Lender, as applicable, may, but is not obligated to, knowingly and intentionally, continue to make Advances (including Swing Loans) to Borrower notwithstanding that an Overadvance exists or
thereby would be created, so long as (A) after giving effect to such Advances, the outstanding Revolver Usage does not exceed the Borrowing Base by more than $2,000,000, and (B) after giving effect to such Advances, the outstanding
Revolver Usage (except for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) does not exceed the Maximum Revolver Amount. In the event Agent obtains actual knowledge that the Revolver Usage exceeds the
amounts permitted by the immediately foregoing provisions, regardless of the amount of, or reason for, such excess, Agent shall notify the Lenders as soon as practicable (and prior to making any (or any additional) intentional Overadvances (except
for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) unless Agent determines that prior notice would result in imminent harm to the Collateral or its value), and the Lenders with Revolver Commitments
thereupon shall, together with Agent, jointly determine the terms of arrangements that shall be implemented with Borrower intended to reduce, within a reasonable time, the outstanding principal amount of the Advances to Borrower to an amount
permitted by the preceding paragraph. In such circumstances, if any Lender with a Revolver Commitment objects to the proposed terms of reduction or repayment of any Overadvance, the terms of reduction or repayment thereof shall be implemented
according to the determination of the Required Lenders. Each Lender with a Revolver Commitment shall be obligated to settle with Agent as provided in Section 2.3(e) for the amount of such Lender’s Pro Rata Share of any unintentional
Overadvances by Agent reported to such Lender, any intentional Overadvances made as permitted under this Section 2.3(d)(ii), and any Overadvances resulting from the charging to the Loan Account of interest, fees, or Lender Group
Expenses. 
 (iii)    Each Protective Advance and each Overadvance shall be deemed to be an
Advance hereunder, except that no Protective Advance or Overadvance shall be eligible to be a LIBOR Rate Loan and all payments on the Protective Advances shall be payable to Agent solely for its own account. The Protective Advances and Overadvances
shall be repayable on demand, secured by the Agent’s Liens, constitute Obligations hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate Loans. The provisions of this Section 2.3(d) are
for the exclusive benefit of Agent, Swing Lender, and the Lenders and are not intended to benefit Borrower in any way. 
 (iv)    Notwithstanding anything to the contrary contained in this Agreement, the aggregate principal amount of Protective Advances and intentional Overadvances outstanding at any time
shall not exceed $2,000,000 in excess of the Borrowing Base without first obtaining the consent of the Required Lenders. 

  
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 (e)    Settlement. It is agreed that each
Lender’s funded portion of the Advances is intended by the Lenders to equal, at all times, such Lender’s Pro Rata Share of the outstanding Advances. Such agreement notwithstanding, Agent, Swing Lender, and the other Lenders agree (which
agreement shall not be for the benefit of Borrower) that in order to facilitate the administration of this Agreement and the other Loan Documents, settlement among the Lenders as to the Advances, the Swing Loans, and the Protective Advances shall
take place on a periodic basis in accordance with the following provisions: 
 (i)    Agent
shall request settlement (“Settlement”) with the Lenders on a weekly basis, or on a more frequent basis if so determined by Agent (1) on behalf of Swing Lender, with respect to the outstanding Swing Loans, (2) for itself,
with respect to the outstanding Protective Advances, and (3) with respect to Borrower’s or its Subsidiaries’ Collections received, as to each by notifying the Lenders by telecopy, telephone, or other similar form of transmission, of
such requested Settlement, no later than 2:00 p.m. (California time) on the Business Day immediately prior to the date of such requested Settlement (the date of such requested Settlement being the “Settlement Date”). Such
notice of a Settlement Date shall include a summary statement of the amount of outstanding Advances, Swing Loans, and Protective Advances for the period since the prior Settlement Date. Subject to the terms and conditions contained herein (including
Section 2.3(c)(iii)): (y) if a Lender’s balance of the Advances (including Swing Loans and Protective Advances) exceeds such Lender’s Pro Rata Share of the Advances (including Swing Loans and Protective Advances) as of a
Settlement Date, then Agent shall, by no later than 12:00 p.m. (California time) on the Settlement Date, transfer in immediately available funds to a Deposit Account of such Lender (as such Lender may designate), an amount such that each such Lender
shall, upon receipt of such amount, have as of the Settlement Date, its Pro Rata Share of the Advances (including Swing Loans and Protective Advances), and (z) if a Lender’s balance of the Advances (including Swing Loans and Protective
Advances) is less than such Lender’s Pro Rata Share of the Advances (including Swing Loans and Protective Advances) as of a Settlement Date, such Lender shall no later than 12:00 p.m. (California time) on the Settlement Date transfer in
immediately available funds to the Agent’s Account, an amount such that each such Lender shall, upon transfer of such amount, have as of the Settlement Date, its Pro Rata Share of the Advances (including Swing Loans and Protective Advances).
Such amounts made available to Agent under clause (z) of the immediately preceding sentence shall be applied against the amounts of the applicable Swing Loans or Protective Advances and, together with the portion of such Swing Loans or
Protective Advances representing Swing Lender’s Pro Rata Share thereof, shall constitute Advances of such Lenders. If any such amount is not made available to Agent by any Lender on the Settlement Date applicable thereto to the extent required
by the terms hereof, Agent shall be entitled to recover for its account such amount on demand from such Lender together with interest thereon at the Defaulting Lender Rate. 

(ii)    In determining whether a Lender’s balance of the Advances, Swing Loans, and Protective
Advances is less than, equal to, or greater than such Lender’s Pro Rata Share of the Advances, Swing Loans, and Protective Advances as of a Settlement Date, Agent shall, as part of the relevant Settlement, apply to such balance the portion of
payments actually received in good funds by Agent with respect to principal, interest, fees payable by Borrower and allocable to the Lenders hereunder, and proceeds of Collateral. To the extent that a net amount is owed to any such Lender after such
application, such net amount shall be distributed by Agent to that Lender as part of such next Settlement. 

(iii)    Between Settlement Dates, Agent, to the extent no Protective Advances or Swing Loans are
outstanding, may pay over to Swing Lender any payments received by Agent, that in accordance with the terms of this Agreement would be applied to the reduction of the Advances, for application to Swing Lender’s Pro Rata Share of the Advances.
If, as of any Settlement Date, Collections of Borrower or its Subsidiaries received since the then immediately preceding Settlement Date have been 

  
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applied to Swing Lender ‘ s Pro Rata Share of the Advances other than to Swing Loans, as provided for in the previous sentence, Swing Lender shall pay to Agent for the accounts of the
Lenders, and Agent shall pay to the Lenders, to be applied to the outstanding Advances of such Lenders, an amount such that each Lender shall, upon receipt of such amount, have, as of such Settlement Date, its Pro Rata Share of the Advances. During
the period between Settlement Dates, Swing Lender with respect to Swing Loans, Agent with respect to Protective Advances, and each Lender (subject to the effect of agreements between Agent and individual Lenders) with respect to the Advances other
than Swing Loans and Protective Advances, shall be entitled to interest at the applicable rate or rates payable under this Agreement on the daily amount of funds employed by Swing Lender, Agent, or the Lenders, as applicable. 

(f)    Notation. Agent shall record on its books the principal amount of the Advances owing to
each Lender, including the Swing Loans owing to Swing Lender, and Protective Advances owing to Agent, and the interests therein of each Lender, from time to time and such records shall, absent manifest error, conclusively be presumed to be correct
and accurate. 
 (g)    Lenders’ Failure to Perform. All Advances (other than
Swing Loans and Protective Advances) shall be made by the Lenders contemporaneously and in accordance with their Pro Rata Shares. It is understood that (i) no Lender shall be responsible for any failure by any other Lender to perform its
obligation to make any Advance (or other extension of credit) hereunder, nor shall any Commitment of any Lender be increased or decreased as a result of any failure by any other Lender to perform its obligations hereunder, and (ii) no failure
by any Lender to perform its obligations hereunder shall excuse any other Lender from its obligations hereunder. 
 2.4    Payments. 

(a)    Payments by Borrower. 

(i)    Except as otherwise expressly provided herein, all payments by Borrower shall be made to
Agent’s Account for the account of the Lender Group and shall be made in immediately available funds, no later than 11:00 a.m. (California time) on the date specified herein. Any payment received by Agent later than 11:00 a.m. (California time)
shall be deemed to have been received on the following Business Day and any applicable interest or fee shall continue to accrue until such following Business Day. 

(ii)    Unless Agent receives notice from Borrower prior to the date on which any payment is due to
the Lenders that Borrower will not make such payment in full as and when required, Agent may assume that Borrower has made (or will make) such payment in full to Agent on such date in immediately available funds and Agent may (but shall not be so
required), in reliance upon such assumption, distribute to each Lender on such due date an amount equal to the amount then due such Lender. If and to the extent Borrower does not make such payment in full to Agent on the date when due, each Lender
severally shall repay to Agent on demand such amount distributed to such Lender, together with interest thereon at the Defaulting Lender Rate for each day from the date such amount is distributed to such Lender until the date repaid. 

(b)    Apportionment and Application. 

(i)    So long as no Event of Default has occurred and is continuing and except as otherwise
provided with respect to Defaulting Lenders, all principal and interest payments shall be apportioned ratably among the Lenders (according to the unpaid principal balance of the Obligations to which


  
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such payments relate held by each Lender) and all payments of fees and expenses (other than fees or expenses that are for Agent’s separate account) shall be apportioned ratably among the
Lenders having a Pro Rata Share of the type of Commitment or Obligation to which a particular fee or expense relates. All payments to be made hereunder by Borrower shall be remitted to Agent and all (subject to Section 2.4(b)(iv) hereof) such
payments, and all proceeds of Collateral received by Agent, shall be applied, so long as no Event of Default has occurred and is continuing, to reduce the balance of the Advances outstanding and, thereafter, to Borrower (to be wired to the
Designated Account) or such other Person entitled thereto under applicable law. 

(ii)    At any time that an Event of Default has occurred and is continuing and except as otherwise
provided with respect to Defaulting Lenders, all payments remitted to Agent and all proceeds of Collateral received by Agent shall be applied as follows: 
 (A)    first, to pay any Lender Group Expenses (including cost or expense reimbursements) or indemnities then due to Agent under the Loan Documents, until paid in full,

 (B)    second, to pay any fees or premiums then due to Agent under the Loan
Documents until paid in full, 
 (C)    third, to pay interest due in respect of all
Protective Advances until paid in full, 
 (D)    fourth, to pay the principal of
all Protective Advances until paid in full, 
 (E)    fifth, ratably to pay any
Lender Group Expenses (including cost or expense reimbursements) or indemnities then due to any of the Lenders under the Loan Documents, until paid in full, 
 (F)    sixth, ratably to pay any fees or premiums then due to any of the Lenders under the Loan Documents until paid in full, 

(G)    seventh, ratably to pay interest due in respect of the Advances (other than Protective
Advances), the Swing Loans, and the Term Loan until paid in full, 
 (H)    eighth,
ratably (i) to pay the principal of all Swing Loans until paid in full, (ii) to pay the principal of all Advances until paid in full, (iii) to Agent, to be held by Agent, for the ratable benefit of Issuing Lender and those Lenders
having a Revolver Commitment, as cash collateral in an amount up to 105% of the Letter of Credit Usage, (iv) to Agent, to be held by Agent, for the benefit of the Bank Product Providers, as cash collateral in an amount up to the amount of the
Bank Product Reserve established prior to the occurrence of, and not in contemplation of, the subject Event of Default, and (v) to pay the outstanding principal balance of the Term Loan (in the inverse order of the maturity due thereunder)
until the Term Loan is paid in full, 
 (I)    ninth, to pay any other Obligations
(including the provision of amounts to Agent, to be held by Agent, for the benefit of the Bank Product Providers, as cash collateral in an amount up to the amount determined by Agent in its Permitted Discretion as the amount necessary to secure
Borrower’s and its Subsidiaries’ obligations in respect of Bank Products), and 

  
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 (J)    tenth, to Borrower (to be wired to the
Designated Account) or such other Person entitled thereto under applicable law. 

(iii)    Agent promptly shall distribute to each Lender, pursuant to the applicable wire
instructions received from each Lender in writing, such funds as it may be entitled to receive, subject to a Settlement delay as provided in Section 2.3(e). 

(iv)    In each instance, so long as no Event of Default has occurred and is continuing,
Section 2.4(b)(i) shall not apply to any payment made by Borrower to Agent and specified by Borrower to be for the payment of specific Obligations then due and payable (or prepayable) under any provision of this Agreement. 

(v)    For purposes of Section 2.4(b)(ii), “paid in full” means payment of all
amounts owing under the Loan Documents according to the terms thereof, including loan fees, service fees, professional fees, interest (and specifically including interest accrued after the commencement of any Insolvency Proceeding), default
interest, interest on interest, and expense reimbursements, whether or not any of the foregoing would be or is allowed or disallowed in whole or in part in any Insolvency Proceeding. 

(vi)    In the event of a direct conflict between the priority provisions of this
Section 2.4 and any other provision contained in any other Loan Document, it is the intention of the parties hereto that such provisions be read together and construed, to the fullest extent possible, to be in concert with each other. In
the event of any actual, irreconcilable conflict that cannot be resolved as aforesaid, the terms and provisions of this Section 2.4 shall control and govern. 

(c)    Mandatory Prepayments. 

(i)    Immediately upon the receipt by Borrower or any of its Subsidiaries of the proceeds of any
voluntary or involuntary sale or disposition by Borrower or any of its Subsidiaries of property or assets (including casualty losses or condemnations but excluding sales or dispositions which qualify as Permitted Dispositions under clauses (a), (b),
(c), or (d) of the definition of Permitted Dispositions), Borrower shall prepay the outstanding principal amount of the Obligations in accordance with Section 2.4(d) in an amount equal to 100% of the Net Cash Proceeds (including
condemnation awards and payments in lieu thereof) received by such Person in connection with such sales or dispositions; provided that, so long as (A) no Default or Event of Default shall have occurred and is continuing,
(B) Borrower shall have given Agent prior written notice of Borrower’s intention to apply such monies to the costs of replacement of the properties or assets that are the subject of such sale or disposition or the cost of purchase or
construction of other assets useful in the business of Borrower or its Subsidiaries, (C) the monies are held in a cash collateral account in which Agent has a perfected first-priority security interest, and (D) Borrower or its
Subsidiaries, as applicable, complete such replacement, purchase, or construction within 180 days after the initial receipt of such monies, Borrower and its Subsidiaries shall have the option to apply such monies to the costs of replacement of the
property or assets that are the subject of such sale or disposition or the costs of purchase or construction of other assets useful in the business of Borrower and its Subsidiaries unless and to the extent that such applicable period shall have
expired without such replacement, purchase or construction being made or completed, in which case, any amounts remaining in the cash collateral account shall be paid to Agent and applied in accordance with Section 2.4(d). Nothing
contained in this Section 2.4(c)(i) shall permit Borrower or any of its Subsidiaries to sell or otherwise dispose of any property or assets other than in accordance with Section 6.4. 

  
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 (ii)    Immediately upon the receipt by Borrower or any
of its Subsidiaries of any Extraordinary Receipts, Borrower shall prepay the outstanding principal amount of the Obligations in accordance with Section 2.4(d) in an amount equal to 100% of such Extraordinary Receipts, net of any
reasonable expenses incurred in collecting such Extraordinary Receipts. 

(iii)    Immediately upon the issuance or incurrence by Borrower or any of its Subsidiaries of any
Indebtedness (other than Indebtedness permitted under Section 6.1(a), (b), (c), (d), (e), (f), (g) or (h)), Borrower shall prepay the outstanding principal amount of the Obligations
in accordance with Section 2.4(d) in an amount equal to 100% of the Net Cash Proceeds received by such Person in connection with such issuance or incurrence. The provisions of this Section 2.4(c)(iii) shall not be deemed to
be implied consent to any such issuance or incurrence otherwise prohibited by the terms and conditions of this Agreement. 
 (iv)    Within 10 days of delivery to Agent and the Lenders of audited annual financial statements pursuant to Section 5.3, commencing with the delivery to Agent and the
Lenders of the financial statements for Borrower’s fiscal year ended December 31, 2008 or, if such financial statements are not delivered to Agent and the Lenders on the date such statements are required to be delivered pursuant to
Section 5.3, 10 days after the date such statements are required to be delivered to Agent and the Lenders pursuant to Section 5.3, Borrower shall prepay the outstanding principal amount of the Obligations in accordance with
Section 2.4(d) in an amount equal to 50% of the Excess Cash Flow of Borrower and its Subsidiaries for such fiscal year; provided that (A) if the Leverage Ratio as of the end of the fiscal year ending December 31, 2008 is
less than 1.25:1.00, the foregoing percentage shall be reduced to 25% with respect to such year and (B) if the Leverage Ratio as of the end of any subsequent fiscal year is less than 1.00 to 1.00, the foregoing percentage shall be reduced to
25% with respect to such subsequent year. 
 (d)    Application of
Payments. Each prepayment pursuant to Section 2.4(c) above shall (A) so long as no Event of Default shall have occurred and be continuing, be applied to the outstanding principal amount of the Term Loan until paid in full,
and (B) if an Event of Default shall have occurred and be continuing, be applied in the manner set forth in Section 2.4(b)(ii). Each such prepayment of the Term Loan shall be applied against the remaining installments of principal
of the Term Loan in the inverse order of maturity (for the avoidance of doubt, any amount that is due and payable on the Maturity Date shall constitute an installment). 

(e)    Optional Prepayments. 

(i)    Advances. Borrower may prepay the principal of any Advance at any time in whole
or in part, without premium or penalty (except for Borrower’s obligation to indemnify the Lender Group with respect to Funding Losses). 
 (ii)    Term Loan. Borrower may, upon at least 10 Business Days prior written notice to Agent, prepay the principal of the Term Loan, in whole or in part, without premium or
penalty. Each prepayment made pursuant to this Section 2.4(e)(ii) shall be accompanied by the payment of accrued interest to the date of such payment on the amount prepaid. Each such prepayment shall be applied against the remaining
installments of principal due on the Term Loan in the inverse order of maturity (for the avoidance of doubt, any amount that is due and payable on the Maturity Date shall constitute an installment). 

2.5    Overadvances. If, at any time or for any reason, the amount of Obligations
owed by Borrower to the Lender Group pursuant to Section 2.1 or Section 2.12 is greater than any of the limitations set 

  
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forth in Section 2.1 or Section 2.12, as applicable (an “Overadvance”), Borrower immediately shall pay to Agent, in cash, the amount of such excess, which
amount shall be used by Agent to reduce the Obligations in accordance with the priorities set forth in Section 2.4(b). Borrower promises to pay the Obligations (including principal, interest, fees, costs, and expenses) in Dollars in full
on the Maturity Date or, if earlier, on the date on which the Obligations are declared due and payable pursuant to the terms of this Agreement. 
 2.6    Interest Rates and Letter of Credit Fee: Dates, Payments, and Calculations. 

(a)    Interest Rates. Except as provided in Section 2.6(c), all Obligations
(except for undrawn Letters of Credit and except for Bank Product Obligations) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof as follows (i) if the relevant Obligation is
an Advance that is a LIBOR Rate Loan, at a per annum rate equal to the LIBOR Rate plus the LIBOR Rate Margin, (ii) if the relevant Obligation is a portion of the Term Loan that is a LIBOR Rate Loan, at a per annum rate equal to the LIBOR Rate
plus the LIBOR Rate Term Loan Margin, (iii) if the relevant Obligation is a portion of the Term Loan that is a Base Rate Loan, at a per annum rate equal to the Base Rate plus the Base Rate Term Loan Margin, and (iv) otherwise, at a per
annum rate equal to the Base Rate plus the Base Rate Margin. 
 (b)    Letter of Credit
Fee. Borrower shall pay Agent (for the ratable benefit of the Lenders with a Revolver Commitment, subject to any agreements between Agent and individual Lenders), a Letter of Credit fee (in addition to the charges, commissions, fees, and
costs set forth in Section 2.12(e)) which shall accrue at a rate equal to the LIBOR Rate Margin times the Daily Balance of the undrawn amount of all outstanding Letters of Credit. 

(c)    Default Rate. Upon the occurrence and during the continuation of an Event of
Default (and at the election of Agent or the Required Lenders), 
 (i)    all Obligations
(except for undrawn Letters of Credit and except for Bank Product Obligations) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof at a per annum rate equal to 2 percentage points
above the per annum rate otherwise applicable hereunder, and 
 (ii)    the Letter of
Credit fee provided for in Section 2.6(b) shall be increased to 2 percentage points above the per annum rate otherwise applicable hereunder. 
 (d)    Payment. Except as provided to the contrary in Section 2.11 or Section 2.13(a), interest, Letter of Credit fees, and all other fees payable
hereunder shall be due and payable, in arrears, on the first day of each month at any time that Obligations or Commitments are outstanding. Borrower hereby authorizes Agent, from time to time without prior notice to Borrower, to charge all interest
and fees (when due and payable), all Lender Group Expenses (as and when incurred), all charges, commissions, fees, and costs provided for in Section 2.12(e) (as and when accrued or incurred), all fees and costs provided for in
Section 2.11 (as and when accrued or incurred), and all other payments as and when due and payable under any Loan Document (including the amounts due and payable with respect to the Term Loan and including any amounts due and payable to
the Bank Product Providers in respect of Bank Products up to the amount of the Bank Product Reserve) to the Loan Account, which amounts thereafter shall constitute Advances hereunder and shall accrue interest at the rate then applicable to Advances
that are Base Rate Loans. Any interest not paid when due shall be compounded by being charged to the Loan Account and shall thereafter constitute Advances hereunder and shall accrue interest at the rate then applicable to Advances that are Base Rate
Loans. 

  
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 (e)    Computation. All interest and fees
chargeable under the Loan Documents shall be computed on the basis of a 360 day year for the actual number of days elapsed. In the event the Base Rate is changed from time to time hereafter, the rates of interest hereunder based upon the Base Rate
automatically and immediately shall be increased or decreased by an amount equal to such change in the Base Rate. 
 (f)    Intent to Limit Charges to Maximum Lawful Rate. In no event shall the interest rate or rates payable under this Agreement, plus any other amounts paid in connection
herewith, exceed the highest rate permissible under any law that a court of competent jurisdiction shall, in a final determination, deem applicable. Borrower and the Lender Group, in executing and delivering this Agreement, intend legally to agree
upon the rate or rates of interest and manner of payment stated within it; provided, however, that, anything contained herein to the contrary notwithstanding, if said rate or rates of interest or manner of payment exceeds the maximum
allowable under applicable law, then, ipso facto, as of the date of this Agreement, Borrower is and shall be liable only for the payment of such maximum as allowed by law, and payment received from Borrower in excess of such legal maximum,
whenever received, shall be applied to reduce the principal balance of the Obligations to the extent of such excess. 
 2.7    Cash Management. 

(a)    Borrower shall and shall cause each of its Subsidiaries to (i) establish and maintain
cash management services of a type and on terms satisfactory to Agent at one or more of the banks set forth on Schedule 2.7(a) (each a “Cash Management Bank”), and shall request in writing and otherwise take such
reasonable steps to ensure that all of its and its Subsidiaries’ Account Debtors forward payment of the amounts owed by them directly to such Cash Management Bank, and (ii) deposit or cause to be deposited promptly, and in any event no
later than the first Business Day after the date of receipt thereof, all of their Collections (including those sent directly by their Account Debtors to Borrower or one of its Subsidiaries) into a bank account in Agent’s name (a “Cash
Management Account”) at one of the Cash Management Banks. 
 (b)    Each Cash
Management Bank shall establish and maintain Cash Management Agreements with Agent and Borrower. Each such Cash Management Agreement shall provide, among other things, that (i) the Cash Management Bank will comply with any instructions
originated by Agent directing the disposition of the funds in such Cash Management Account without further consent by Borrower or its Subsidiaries, as applicable, (ii) the Cash Management Bank has no rights of setoff or recoupment or any other
claim against the applicable Cash Management Account other than for payment of its service fees and other charges directly related to the administration of such Cash Management Account and for returned checks or other items of payment, and
(iii) it will forward, by daily sweep, all amounts in the applicable Cash Management Account to the Agent’s Account. 
 (c)    So long as no Default or Event of Default has occurred and is continuing, Borrower may amend Schedule 2.7(a) to add or replace a Cash Management Bank or Cash
Management Account; provided, however, that (i) such prospective Cash Management Bank shall be reasonably satisfactory to Agent, and (ii) prior to the time of the opening of such Cash Management Account, Borrower (or its
Subsidiary, as applicable) and such prospective Cash Management Bank shall have executed and delivered to Agent a Cash Management Agreement. Borrower (or its Subsidiaries, as applicable) shall close any of its Cash Management Accounts (and establish
replacement cash management accounts in accordance with the 

  
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foregoing sentence) promptly and in any event within 30 days of notice from Agent that the creditworthiness of any Cash Management Bank is no longer acceptable in Agent’s reasonable
judgment, or as promptly as practicable and in any event within 60 days of notice from Agent that the operating performance, funds transfer, or availability procedures or performance of the Cash Management Bank with respect to Cash Management
Accounts or Agent’s liability under any Cash Management Agreement with such Cash Management Bank is no longer acceptable in Agent’s reasonable judgment. 

(d)    Each Cash Management Account shall be a cash collateral account subject to a Control
Agreement. 
 2.8    Crediting Payments; Clearance Charge. The receipt of
any payment item by Agent (whether from transfers to Agent by the Cash Management Banks pursuant to the Cash Management Agreements or otherwise) shall not be considered a payment on account unless such payment item is a wire transfer of immediately
available federal funds made to the Agent’s Account or unless and until such payment item is honored when presented for payment. Should any payment item not be honored when presented for payment, then Borrower shall be deemed not to have made
such payment and interest shall be calculated accordingly. Anything to the contrary contained herein notwithstanding, any payment item shall be deemed received by Agent only if it is received into the Agent’s Account on a Business Day on or
before 11:00 a.m. (California time). If any payment item is received into the Agent’s Account on a non-Business Day or after 11:00 a.m. (California time) on a Business Day, it shall be deemed to have been received by Agent as of the opening of
business on the immediately following Business Day. From and after the Restatement Effective Date, Agent shall be entitled to charge Borrower for 1 Business Day of ‘clearance’ at the rate then applicable under Section 2.6
to Advances that are Base Rate Loans on all Collections that are received by Borrower and its Subsidiaries (regardless of whether forwarded by the Cash Management Banks to Agent). This across-the-board 1 Business Day clearance charge on all
Collections of Borrower and its Subsidiaries is acknowledged by the parties to constitute an integral aspect of the pricing of the financing of Borrower and shall apply irrespective of whether or not there are any outstanding monetary Obligations;
the effect of such clearance charge being the equivalent of charging interest on such Collections through the completion of a period ending 1 Business Day after the receipt thereof. The parties acknowledge and agree that the economic benefit of the
foregoing provisions of this Section 2.8 shall be for the exclusive benefit of Agent. 

2.9    Designated Account. Agent is authorized to make the Advances and the Term
Loan, and Issuing Lender is authorized to issue the Letters of Credit, under this Agreement based upon telephonic or other instructions received from anyone purporting to be an Authorized Person or, without instructions, if pursuant to
Section 2.6(d). Borrower agrees to establish and maintain the Designated Account with the Designated Account Bank for the purpose of receiving the proceeds of the Advances requested by Borrower and made by Agent or the Lenders hereunder.
Unless otherwise agreed by Agent and Borrower, any Advance, Protective Advance, or Swing Loan requested by Borrower and made by Agent or the Lenders hereunder shall be made to the Designated Account. 

2.10    Maintenance of Loan Account; Statements of Obligations. Agent shall
maintain an account on its books in the name of Borrower (the “Loan Account”) on which Borrower will be charged with the Term Loan, all Advances (including Protective Advances and Swing Loans) made by Agent, Swing Lender, or the
Lenders to Borrower or for Borrower’s account, the Letters of Credit issued by Issuing Lender for Borrower’s account, and with all other payment Obligations hereunder or under the other Loan Documents (except for Bank Product Obligations),
including, accrued interest, fees and expenses, and Lender Group Expenses. In accordance with Section 2.8, the Loan Account will be credited with all payments received by Agent from Borrower or for Borrower’s account, including all
amounts received in the Agent’s 

  
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Account from any Cash Management Bank. Agent shall render statements regarding the Loan Account to Borrower, including principal, interest, fees, and including an itemization of all charges and
expenses constituting Lender Group Expenses owing, and such statements, absent manifest error, shall be conclusively presumed to be correct and accurate and constitute an account stated between Borrower and the Lender Group unless, within 30 days
after receipt thereof by Borrower, Borrower shall deliver to Agent written objection thereto describing the error or errors contained in any such statements. 
 2.11    Fees. Borrower shall pay to Agent, as and when due and payable under the terms of the Agent Fee Letter and the Lender Fee Letter, the fees set forth in the
Agent Fee Letter and the Lender Fee Letter. 
 2.12    Letters of Credit.

 (a)    Subject to the terms and conditions of this Agreement, the Issuing Lender agrees
to issue letters of credit for the account of Borrower (each, an “L/C”) or to purchase participations or execute indemnities or reimbursement obligations (each such undertaking, an “L/C Undertaking”) with respect to
letters of credit issued by an Underlying Issuer (as of the Restatement Effective Date, the prospective Underlying Issuer is to be Wells Fargo) for the account of Borrower. Each request for the issuance of a Letter of Credit, or the amendment,
renewal, or extension of any outstanding Letter of Credit, shall be made in writing by an Authorized Person and delivered to the Issuing Lender and Agent via hand delivery, telefacsimile, or other electronic method of transmission reasonably in
advance of the requested date of issuance, amendment, renewal, or extension. Each such request shall be in form and substance satisfactory to the Issuing Lender in its Permitted Discretion and shall specify (i) the amount of such Letter of
Credit, (ii) the date of issuance, amendment, renewal, or extension of such Letter of Credit, (iii) the expiration date of such Letter of Credit, (iv) the name and address of the beneficiary thereof (or the beneficiary of the
Underlying Letter of Credit, as applicable), and (v) such other information (including, in the case of an amendment, renewal, or extension, identification of the outstanding Letter of Credit to be so amended, renewed, or extended) as shall be
necessary to prepare, amend, renew, or extend such Letter of Credit. If requested by the Issuing Lender, Borrower also shall be an applicant under the application with respect to any Underlying Letter of Credit that is to be the subject of an L/C
Undertaking. The Issuing Lender shall have no obligation to issue a Letter of Credit if any of the following would result after giving effect to the issuance of such requested Letter of Credit: 

(i)    the Letter of Credit Usage would exceed the Borrowing Base less the outstanding amount
of Advances, or 
 (ii)    the Letter of Credit Usage would exceed $7,500,000, or

 (iii)    the Letter of Credit Usage would exceed the Maximum Revolver Amount less
the outstanding amount of Advances less the Bank Product Reserve, and less the aggregate amount of reserves, if any, established by Agent under Section 2.1(b). 

Borrower and the Lender Group acknowledge and agree that certain Underlying Letters of Credit may be issued to support
letters of credit that already are outstanding as of the Closing Date. Each Letter of Credit (and corresponding Underlying Letter of Credit) shall be in form and substance acceptable to the Issuing Lender (in the exercise of its Permitted
Discretion), including the requirement that the amounts payable thereunder must be payable in Dollars. If Issuing Lender is obligated to advance funds under a Letter of Credit, Borrower immediately shall reimburse such L/C Disbursement to Issuing
Lender by paying to Agent 

  
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an amount equal to such L/C Disbursement not later than 11:00 a.m., California time, on the date that such L/C Disbursement is made, if Borrower shall have received written or telephonic notice
of such L/C Disbursement prior to 10:00 a.m., California time, on such date, or, if such notice has not been received by Borrower prior to such time on such date, then not later than 11:00 a.m., California time, on the Business Day that Borrower
receives such notice, if such notice is received prior to 10:00 a.m., California time, on the date of receipt, and, in the absence of such reimbursement, the L/C Disbursement immediately and automatically shall be deemed to be an Advance hereunder
and, initially, shall bear interest at the rate then applicable to Advances that are Base Rate Loans. To the extent an L/C Disbursement is deemed to be an Advance hereunder, Borrower’s obligation to reimburse such L/C Disbursement shall be
discharged and replaced by the resulting Advance. Promptly following receipt by Agent of any payment from Borrower pursuant to this paragraph, Agent shall distribute such payment to the Issuing Lender or, to the extent that Lenders have made
payments pursuant to Section 2.12(b) to reimburse the Issuing Lender, then to such Lenders and the Issuing Lender as their interests may appear. 
 (b)    Promptly following receipt of a notice of L/C Disbursement pursuant to Section 2.12(a), each Lender with a Revolver Commitment agrees to fund its Pro Rata Share of
any Advance deemed made pursuant to the foregoing subsection on the same terms and conditions as if Borrower had requested such Advance and Agent shall promptly pay to Issuing Lender the amounts so received by it from the Lenders. By the issuance of
a Letter of Credit (or an amendment to a Letter of Credit increasing the amount thereof) and without any further action on the part of the Issuing Lender or the Lenders with Revolver Commitments, the Issuing Lender shall be deemed to have granted to
each Lender with a Revolver Commitment, and each Lender with a Revolver Commitment shall be deemed to have purchased, a participation in each Letter of Credit, in an amount equal to its Pro Rata Share of the Risk Participation Liability of such
Letter of Credit, and each such Lender agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of any payments made by the Issuing Lender under such Letter of Credit. In consideration and in furtherance of
the foregoing, each Lender with a Revolver Commitment hereby absolutely and unconditionally agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of each L/C Disbursement made by the Issuing Lender and not
reimbursed by Borrower on the date due as provided in Section 2.12(a), or of any reimbursement payment required to be refunded to Borrower for any reason. Each Lender with a Revolver Commitment acknowledges and agrees that its obligation
to deliver to Agent, for the account of the Issuing Lender, an amount equal to its respective Pro Rata Share of each L/C Disbursement made by the Issuing Lender pursuant to this Section 2.12(b) shall be absolute and unconditional and
such remittance shall be made notwithstanding the occurrence or continuation of an Event of Default or Default or the failure to satisfy any condition set forth in Section 3. If any such Lender fails to make available to Agent the amount
of such Lender’s Pro Rata Share of each L/C Disbursement made by the Issuing Lender in respect of such Letter of Credit as provided in this Section, such Lender shall be deemed to be a Defaulting Lender and Agent (for the account of the Issuing
Lender) shall be entitled to recover such amount on demand from such Lender together with interest thereon at the Defaulting Lender Rate until paid in full. 
 (c)    Borrower hereby agrees to indemnify, save, defend, and hold the Lender Group harmless from any loss, cost, expense, or liability, and reasonable attorneys fees incurred by the
Lender Group arising out of or in connection with any Letter of Credit; provided, however, that Borrower shall not be obligated hereunder to indemnify for any loss, cost, expense, or liability to the extent that it is caused by the
gross negligence or willful misconduct of the Issuing Lender or any other member of the Lender Group. Borrower agrees to be bound by the Underlying Issuer’s regulations and interpretations of any Underlying Letter of Credit or by Issuing
Lender’s interpretations of any L/C issued by Issuing Lender to or for Borrower’s account, even though this interpretation may be different from Borrower’s own, and Borrower 

  
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understands and agrees that the Lender Group shall not be liable for any error, negligence, or mistake, whether of omission or commission, in following Borrower’s instructions or those
contained in the Letter of Credit or any modifications, amendments, or supplements thereto. Borrower understands that the L/C Undertakings may require Issuing Lender to indemnify the Underlying Issuer for certain costs or liabilities arising out of
claims by Borrower against such Underlying Issuer. Borrower hereby agrees to indemnify, save, defend, and hold the Lender Group harmless with respect to any loss, cost, expense (including reasonable attorneys fees), or liability incurred by the
Lender Group under any L/C Undertaking as a result of the Lender Group’s indemnification of any Underlying Issuer; provided, however, that Borrower shall not be obligated hereunder to indemnify for any loss, cost, expense, or
liability to the extent that it is caused by the gross negligence or willful misconduct of the Issuing Lender or any other member of the Lender Group. Borrower hereby acknowledges and agrees that neither the Lender Group nor the Issuing Lender shall
be responsible for delays, errors, or omissions resulting from the malfunction of equipment in connection with any Letter of Credit. 
 (d)    Borrower hereby authorizes and directs any Underlying Issuer to deliver to the Issuing Lender all instruments, documents, and other writings and property received by such
Underlying Issuer pursuant to such Underlying Letter of Credit and to accept and rely upon the Issuing Lender’s instructions with respect to all matters arising in connection with such Underlying Letter of Credit and the related application.

 (e)    Any and all issuance charges, commissions, fees, and costs incurred by the Issuing
Lender relating to Underlying Letters of Credit shall be Lender Group Expenses for purposes of this Agreement and immediately shall be reimbursable by Borrower to Agent for the account of the Issuing Lender; it being acknowledged and agreed by
Borrower that, as of the Restatement Effective Date, the issuance charge imposed by the prospective Underlying Issuer is .825% per annum times the undrawn amount of each Underlying Letter of Credit, that such issuance charge may be changed from
time to time, and that the Underlying Issuer also imposes a schedule of charges for amendments, extensions, drawings, and renewals. 
 (f)    If by reason of (i) any change after the Restatement Effective Date in any applicable law, treaty, rule, or regulation or any change in the interpretation or application
thereof by any Governmental Authority, or (ii) compliance by the Underlying Issuer or the Lender Group with any direction, request, or requirement (irrespective of whether having the force of law) of any Governmental Authority or monetary
authority including, Regulation D of the Federal Reserve Board as from time to time in effect (and any successor thereto): 
 (i)    any reserve, deposit, or similar requirement is or shall be imposed or modified in respect of any Letter of Credit issued hereunder, or 

(ii)    there shall be imposed on the Underlying Issuer or the Lender Group any other condition
regarding any Underlying Letter of Credit or any Letter of Credit issued pursuant hereto, 
 and the result of the foregoing is
to increase, directly or indirectly, the cost to the Lender Group of issuing, making, guaranteeing, or maintaining any Letter of Credit or to reduce the amount receivable in respect thereof by the Lender Group, then, and in any such case, Agent may,
at any time within a reasonable period after the additional cost is incurred or the amount received is reduced, notify Borrower, and Borrower shall pay on demand such amounts as Agent may specify to be necessary to compensate the Lender Group for
such additional cost or reduced receipt, together with interest on such amount from the date of such demand until payment in full thereof at the rate then applicable to Base Rate Loans hereunder. The determination by Agent


  
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of any amount due pursuant to this Section, as set forth in a certificate setting forth the calculation thereof in reasonable detail, shall, in the absence of manifest or demonstrable error, be
final and conclusive and binding on all of the parties hereto. 
 2.13    LIBOR
Option. 
 (a)    Interest and Interest Payment Dates. In lieu of having
interest charged at the rate based upon the Base Rate, Borrower shall have the option (the “LIBOR Option”) to have interest on all or a portion of the Advances or the Term Loan be charged (whether at the time when made (unless
otherwise provided herein), upon conversion from a Base Rate Loan to a LIBOR Rate Loan, or upon continuation of a LIBOR Rate Loan as a LIBOR Rate Loan) at a rate of interest based upon the LIBOR Rate. Interest on LIBOR Rate Loans shall be payable on
the earliest of (i) the last day of the Interest Period applicable thereto, (ii) the date on which all or any portion of the Obligations are accelerated pursuant to the terms hereof, or (iii) the date on which this Agreement is
terminated pursuant to the terms hereof. On the last day of each applicable Interest Period, unless Borrower properly has exercised the LIBOR Option with respect thereto, the interest rate applicable to such LIBOR Rate Loan automatically shall
convert to the rate of interest then applicable to Base Rate Loans of the same type hereunder. At any time that an Event of Default has occurred and is continuing, Borrower no longer shall have the option to request that Advances or the Term Loan
bear interest at a rate based upon the LIBOR Rate and Agent shall have the right to convert the interest rate on all outstanding LIBOR Rate Loans to the rate then applicable to Base Rate Loans hereunder. 

(b)    LIBOR Election. 

(i)    Borrower may, at any time and from time to time, so long as no Event of Default has occurred
and is continuing, elect to exercise the LIBOR Option by notifying Agent prior to 11:00 a.m. (California time) at least 3 Business Days prior to the commencement of the proposed Interest Period (the “LIBOR Deadline” ). Notice of
Borrower’s election of the LIBOR Option for a permitted portion of the Advances or the Term Loan and an Interest Period pursuant to this Section shall be made by delivery to Agent of a LIBOR Notice received by Agent before the LIBOR
Deadline, or by telephonic notice received by Agent before the LIBOR Deadline (to be confirmed by delivery to Agent of a LIBOR Notice received by Agent prior to 5:00 p.m. (California time) on the same day). Promptly upon its receipt of each such
LIBOR Notice, Agent shall provide a copy thereof to each of the affected Lenders. 

(ii)    Each LIBOR Notice shall be irrevocable and binding on Borrower. In connection with each
LIBOR Rate Loan, Borrower shall indemnify, defend, and hold Agent and the Lenders harmless against any loss, cost, or expense incurred by Agent or any Lender as a result of (A) the payment of any principal of any LIBOR Rate Loan other than on
the last day of an Interest Period applicable thereto (including as a result of an Event of Default), (B) the conversion of any LIBOR Rate Loan other than on the last day of the Interest Period applicable thereto, or (C) the failure to
borrow, convert, continue or prepay any LIBOR Rate Loan on the date specified in any LIBOR Notice delivered pursuant hereto (such losses, costs, or expenses, “Funding Losses” ). Funding Losses shall, with respect to Agent or any
Lender, be deemed to equal the amount determined by Agent or such Lender to be the excess, if any, of (1) the amount of interest that would have accrued on the principal amount of such LIBOR Rate Loan had such event not occurred, at the LIBOR
Rate that would have been applicable thereto, for the period from the date of such event to the last day of the then current Interest Period therefor (or, in the case of a failure to borrow, convert, or continue, for the period that would have been
the Interest Period therefor), minus (2) the amount of interest that would accrue on such principal amount for such period at the interest rate which Agent or such Lender would be offered were it to be offered, at the commencement of such
period, Dollar deposits of a comparable amount 

  
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and period in the London interbank market. A certificate of Agent or a Lender delivered to Borrower setting forth any amount or amounts that Agent or such Lender is entitled to receive pursuant
to this Section 2.13 shall be conclusive absent manifest error. 

(iii)    Borrower shall have not more than 5 LIBOR Rate Loans in effect at any given time. Borrower
only may exercise the LIBOR Option for LIBOR Rate Loans of at least $1,000,000 and integral multiples of $500,000 in excess thereof. 
 (c)    Conversion. Borrower may convert LIBOR Rate Loans to Base Rate Loans at any time; provided, however, that in the event that LIBOR Rate Loans are
converted or prepaid on any date that is not the last day of the Interest Period applicable thereto, including as a result of any automatic prepayment through the required application by Agent of proceeds of Borrower’s and its
Subsidiaries’ Collections in accordance with Section 2.4(b) or for any other reason, including early termination of the term of this Agreement or acceleration of all or any portion of the Obligations pursuant to the terms hereof,
Borrower shall indemnify, defend, and hold Agent and the Lenders and their Participants harmless against any and all Funding Losses in accordance with Section 2.13(b)(ii) above. 

(d)    Special Provisions Applicable to LIBOR Rate. 

(i)    The LIBOR Rate may be adjusted by Agent with respect to any Lender on a prospective basis to
take into account any additional or increased costs to such Lender of maintaining or obtaining any eurodollar deposits or increased costs, in each case, due to changes in applicable law occurring subsequent to the commencement of the then applicable
Interest Period, including changes in tax laws (except changes of general applicability in corporate income tax laws) and changes in the reserve requirements imposed by the Board of Governors of the Federal Reserve System (or any successor),
excluding the Reserve Percentage, which additional or increased costs would increase the cost of funding or maintaining loans bearing interest at the LIBOR Rate. In any such event, the affected Lender shall give Borrower and Agent notice of such a
determination and adjustment and Agent promptly shall transmit the notice to each other Lender and, upon its receipt of the notice from the affected Lender, Borrower may, by notice to such affected Lender (y) require such Lender to furnish to
Borrower a statement setting forth the basis for adjusting such LIBOR Rate and the method for determining the amount of such adjustment, or (z) repay the LIBOR Rate Loans with respect to which such adjustment is made (together with any amounts
due under Section 2.13(b)(ii)). 
 (ii)    In the event that any change in
market conditions or any law, regulation, treaty, or directive, or any change therein or in the interpretation of application thereof, shall at any time after the date hereof, in the reasonable opinion of any Lender, make it unlawful or impractical
for such Lender to fund or maintain LIBOR Rate Loans or to continue such funding or maintaining, or to determine or charge interest rates at the LIBOR Rate, such Lender shall give notice of such changed circumstances to Agent and Borrower and Agent
promptly shall transmit the notice to each other Lender and (y) in the case of any LIBOR Rate Loans of such Lender that are outstanding, the date specified in such Lender’s notice shall be deemed to be the last day of the Interest Period
of such LIBOR Rate Loans, and interest upon the LIBOR Rate Loans of such Lender thereafter shall accrue interest at the rate then applicable to Base Rate Loans, and (z) Borrower shall not be entitled to elect the LIBOR Option until such Lender
determines that it would no longer be unlawful or impractical to do so. 
 (e)    No
Requirement of Matched Funding. Anything to the contrary contained herein notwithstanding, neither Agent, nor any Lender, nor any of their Participants, is required actually to acquire


  
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eurodollar deposits to fund or otherwise match fund any Obligation as to which interest accrues at the LIBOR Rate. The provisions of this Section shall apply as if each Lender or its Participants
had match funded any Obligation as to which interest is accruing at the LIBOR Rate by acquiring eurodollar deposits for each Interest Period in the amount of the LIBOR Rate Loans. 

2.14    Capital Requirements. If, after the date hereof, any Lender determines
that (i) the adoption of or change in any law, rule, regulation or guideline regarding capital requirements for banks or bank holding companies, or any change in the interpretation or application thereof by any Governmental Authority charged
with the administration thereof, or (ii) compliance by such Lender or its parent bank holding company with any guideline, request, or directive of any such entity regarding capital adequacy (whether or not having the force of law), has the
effect of reducing the return on such Lender’s or such holding company’s capital as a consequence of such Lender’s Commitments hereunder to a level below that which such Lender or such holding company could have achieved but for such
adoption, change, or compliance (taking into consideration such Lender’s or such holding company’s then existing policies with respect to capital adequacy and assuming the full utilization of such entity’s capital) by any amount
deemed by such Lender to be material, then such Lender may notify Borrower and Agent thereof. Following receipt of such notice, Borrower agrees to pay such Lender on demand the amount of such reduction of return of capital as and when such reduction
is determined, payable within 90 days after presentation by such Lender of a statement in the amount and setting forth in reasonable detail such Lender’s calculation thereof and the assumptions upon which such calculation was based (which
statement shall be deemed true and correct absent manifest error). In determining such amount, such Lender may use any reasonable averaging and attribution methods. 

2.15    Increase in Revolver Commitments. 

(a)    From time to time during the period from and after the Restatement Effective Date until the
Maturity Date (but not more than on 3 occasions), the existing Revolver Commitments and the Maximum Revolver Amount may be increased (each increase that satisfies the terms and conditions herein, an “Approved Increase”) by an amount
not in excess of the Available Increase Amount at the option of Borrower by delivery of a written notice of a proposed increase to Agent if (i) Agent has approved the proposed increase (ii) each of the conditions precedent set forth in
Section 3.2 are satisfied as of the Increase Effective Date, (iii) Borrower has delivered to Agent updated pro forma Projections (after giving effect to the proposed increase) for Borrower and its Subsidiaries evidencing compliance
on a pro forma basis with the financial covenants in Section 6.16 for the 12 calendar months (on a quarter-by-quarter basis) following the Increase Effective Date, in form and content reasonably acceptable to Agent, (iv) Borrower
has agreed to pay on the Increase Effective Date a fee in respect of the increase in an amount to be agreed upon by Borrower, Agent and the lenders providing the additional Revolver Commitments, and (v) Agent has obtained the commitment of one
or more Lenders or other lenders reasonably satisfactory to Agent to provide the proposed increase. Each such notice shall specify the date on which the proposed increase is to be effective (the “Increase Effective Date”), which
date shall not be less than 10 Business Days after the date of such notice. Each proposed increase shall be in an amount of at least $5,000,000 and integral multiples of $5,000,000 in excess thereof. 

(b)    So long as each of the requirements set forth in Section 2.15(a) are satisfied,
the increased Revolver Commitments with respect to an Approved Increase shall become effective, as of such Increase Effective Date. 
 (c)    Agent shall invite each Lender to increase its Revolver Commitment (it being understood that no Lender shall be obligated to increase its Revolver Commitment) or may invite any
other 

  
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Person who is reasonably satisfactory to Agent to become a Lender in connection with an Approved Increase by executing a joinder agreement, in form and substance reasonably satisfactory to Agent,
to which such Person, Borrower, and Agent are party (the “Increase Joinder”). Such Increase Joinder may, with the consent of Borrower and the Required Lenders, effect such amendments to this Agreement and the other Loan Documents as
may be necessary or appropriate, in the opinion of Agent, to effectuate the provisions of this Section 2.15. 
 (d)    Unless otherwise specifically provided herein, all references in this Agreement and any other Loan Document to Advances shall be deemed, unless the context otherwise requires,
to include Advances made pursuant to the increased Revolver Commitments and Maximum Revolver Amount pursuant to this Section 2.15. 
 (e)    To the extent any Advances or Letters of Credit are outstanding on the Increase Effective Date, each of the Lenders having a Revolver Commitment prior to the Increase Effective
Date (the “Pre-Increase Revolver Lenders”) shall assign to any Lender which is acquiring a new or additional Revolver Commitment on the Increase Effective Date (the “Post-Increase Revolver Lenders”), and such
Post-Increase Revolver Lenders shall purchase from each Pre-Increase Revolver Lender, at the principal amount thereof, such interests in the Advances and participation interests in Letters of Credit on such Increase Effective Date as shall be
necessary in order that, after giving effect to all such assignments and purchases, such Advances and participation interests in Letters of Credit will be held by Pre-Increase Revolver Lenders and Post-Increase Revolver Lenders ratably in accordance
with their Pro Rata Share after giving effect to such increased Revolver Commitments. 

(f)    The Advances, Revolver Commitments, and Maximum Revolver Amount established pursuant to this
Section 2.15 shall constitute Advances, Revolver Commitments, and Maximum Revolver Amount under, and shall be entitled to all the benefits afforded by, this Agreement and the other Loan Documents, and shall, without limiting the
foregoing, benefit equally and ratably from the guarantees and security interests created by the Loan Documents. Borrower shall take any actions reasonably required by Agent to ensure and demonstrate that the Liens granted by the Loan Documents
continue to be perfected under the Code or otherwise after giving effect to the establishment of any such new Revolver Commitments and Maximum Revolver Amount. 
  

	 3.
	 CONDITIONS; TERM OF AGREEMENT. 


 3.1    Conditions Precedent to the Initial Extension of Credit. The obligation of each Lender to make its initial extension of credit provided for hereunder, is
subject to the fulfillment, to the satisfaction of Agent and each Lender of each of the conditions precedent set forth on Schedule 3.1, (the making of such initial extension of credit by a Lender being conclusively deemed to be its
satisfaction or waiver of the conditions precedent). 
 3.2    Conditions Precedent to
all Extensions of Credit. The obligation of the Lender Group (or any member thereof) to make any Advances hereunder (or to extend any other credit hereunder) at any time shall be subject to the following conditions precedent:

 (a)    the representations and warranties of Borrower contained in this Agreement or in
the other Loan Documents shall be true and correct in all material respects (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by


  
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materiality in the text thereof) on and as of the date of such extension of credit, as though made on and as of such date (except to the extent that such representations and warranties relate
solely to an earlier date); 
 (b)    no Default or Event of Default shall have occurred and
be continuing on the date of such extension of credit, nor shall either result from the making thereof; 

(c)    no injunction, writ, restraining order, or other order of any nature restricting or
prohibiting, directly or indirectly, the extending of such credit shall have been issued and remain in force by any Governmental Authority against Borrower, Agent, or any Lender; and 

(d)    no Material Adverse Change shall have occurred since November 30, 2007. 

3.3    Term. This Agreement shall continue in full force and effect for a term
ending on April 29, 2013 (the “Maturity Date”). The foregoing notwithstanding, the Lender Group, upon the election of the Required Lenders, shall have the right to terminate its obligations under this Agreement immediately and
without notice upon the occurrence and during the continuation of an Event of Default. 

3.4    Effect of Termination. On the date of termination of this Agreement, all
Obligations (including contingent reimbursement obligations of Borrower with respect to outstanding Letters of Credit and including all Bank Product Obligations) immediately shall become due and payable without notice or demand (including
(a) either (i) providing cash collateral to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the Letter of Credit Usage, or (ii) causing the original Letters of Credit to be
returned to the Issuing Lender, and (b) providing cash collateral (in an amount determined by Agent as sufficient to satisfy the reasonably estimated credit exposure) to be held by Agent for the benefit of the Bank Product Providers with
respect to the Bank Product Obligations). No termination of this Agreement, however, shall relieve or discharge Borrower or its Subsidiaries of their duties, Obligations, or covenants hereunder or under any other Loan Document and the Agent’s
Liens in the Collateral shall remain in effect until all Obligations have been paid in full and the Lender Group’s obligations to provide additional credit hereunder have been terminated. When this Agreement has been terminated and all of the
Obligations have been paid in full and the Lender Group’s obligations to provide additional credit under the Loan Documents have been terminated irrevocably, Agent will, at Borrower’s sole expense, execute and deliver any termination
statements, lien releases, mortgage releases, re-assignments of trademarks, discharges of security interests, and other similar discharge or release documents (and, if applicable, in recordable form) as are reasonably necessary to release, as of
record, the Agent’s Liens and all notices of security interests and liens previously filed by Agent with respect to the Obligations. 
 3.5    Early Termination by Borrower. Borrower has the option, at any time upon 90 days prior written notice to Agent, to terminate this Agreement and terminate the
Commitments hereunder by paying to Agent, in cash, the Obligations (including (a) either (i) providing cash collateral to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the Letter
of Credit Usage, or (ii) causing the original Letters of Credit to be returned to the Issuing Lender, and (b) providing cash collateral (in an amount determined by Agent as sufficient to satisfy the reasonably estimated credit exposure) to
be held by Agent for the benefit of the Bank Product Providers with respect to the Bank Product Obligations), in full. If Borrower has sent a notice of termination pursuant to the provisions of this Section, then the Commitments shall terminate and
Borrower shall be obligated to repay the Obligations (including (a) either (i) providing cash collateral to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the Letter of Credit
Usage, or (ii) causing the original Letters of Credit to be returned to the Issuing Lender, and (b) providing cash collateral (in an amount determined by 

  
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Agent as sufficient to satisfy the reasonably estimated credit exposure) to be held by Agent for the benefit of the Bank Product Providers with respect to the Bank Product Obligations), in full,
on the date set forth as the date of termination of this Agreement in such notice. 

3.6    Conditions Subsequent to the Initial Extension of Credit. The obligation of
the Lender Group (or any member thereof) to continue to make Advances (or otherwise extend credit hereunder) is subject to the fulfillment, on or before the date applicable thereto, of each of the conditions subsequent set forth below (the failure
by Borrower to so perform or cause to be performed constituting an Event of Default): 

(a)    Within 30 days after the Restatement Effective Date (or such longer period as may be agreed to
by Agent in its sole discretion), Agent shall have received a Control Agreement with respect to ServiceSource Inc.’s Deposit Account at Wells Fargo Bank, account number 4121519052. 

(b)    Within 60 days after the Restatement Effective Date (or such longer period as may be agreed to
by Agent in its sole discretion), Agent shall have received Collateral Access Agreements with respect to the following locations: (i) 100 Centerview Drive, Suite 210, Nashville, Tennessee 37214 and (ii) 634 Second Street, San Francisco, CA
94107. 
  

	 4.
	 REPRESENTATIONS AND WARRANTIES. 


 In order to induce the Lender Group to enter into this Agreement, Borrower makes the following representations and warranties to the Lender Group which shall be true, correct, and complete, in all
material respects, as of the date hereof, and shall be true, correct, and complete, in all material respects, as of the Restatement Effective Date and at and as of the date of the making of each Advance (or other extension of credit) made
thereafter, as though made on and as of the date of such Advance (or other extension of credit) (except to the extent that such representations and warranties relate solely to an earlier date) and such representations and warranties shall survive
the execution and delivery of this Agreement: 
 4.1    No
Encumbrances. Borrower and its Subsidiaries have good and indefeasible title to, or a valid leasehold interest in, their personal property assets and good and marketable title to, or a valid leasehold interest in, their Real Property,
in each case, free and clear of Liens except for Permitted Liens. 
 4.2    Eligible
Accounts. As to each Account that is identified by Borrower as an Eligible Account in a borrowing base report submitted to Agent, such Account is (a) a bona fide existing payment obligation of the applicable Account Debtor created
by the rendition of services to such Account Debtor in the ordinary course of Borrower’s business, (b) owed to Borrower without any known defenses, disputes, offsets, counterclaims, or rights of return or cancellation, and (c) not
excluded as ineligible by virtue of one or more of the excluding criteria set forth in the definitions of Eligible Agency Model Accounts or Eligible A/R Model Accounts. 

4.3    [Intentionally Omitted]. 

4.4    Equipment. Each material item of Equipment of Borrower and its Subsidiaries
is used or held for use in their business and is in good working order, ordinary wear and tear and damage by casualty excepted. 
 4.5    Location of Equipment. The Equipment (other than vehicles or Equipment out for repair) of Borrower and its Subsidiaries are not stored with a bailee,
warehouseman, or similar party and are located 

  
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only at, or in-transit between, the locations identified on Schedule 4.5 (as such Schedule may be updated pursuant to Section 5.9). 

4.6    [Intentionally Omitted]. 

4.7    Jurisdiction of Organization; Location of Chief Executive Office; Organizational
Identification Number; Commercial Tort Claims. 
 (a)    The name of (within the
meaning of Section 9-503 of the Code) and jurisdiction of organization of Borrower and each of its Subsidiaries is set forth on Schedule 4.7(a) (as such Schedule may be updated from time to time to reflect changes permitted to be
made under Section 6.5). 
 (b)    The chief executive office of Borrower and
each of its Subsidiaries is located at the address indicated on Schedule 4.7(b) (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 5.9). 

(c)    Borrower’s and each of its Subsidiaries’ tax identification numbers and
organizational identification numbers, if any, are identified on Schedule 4.7(c) (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 6.5). 

(d)    As of the Restatement Effective Date, Borrower and its Subsidiaries do not hold any commercial
tort claims, except as set forth on Schedule 4.7(d). 
 4.8    Due
Organization and Qualification; Subsidiaries. 
 (a)    Borrower is duly organized
and existing and in good standing under the laws of the jurisdiction of its organization and qualified to do business in any state where the failure to be so qualified reasonably could be expected to result in a Material Adverse Change. 

(b)    Set forth on Schedule 4.8(b) (as such Schedule may be updated from time to time to
reflect changes permitted to be made under Section 5.16), is a complete and accurate description of the authorized capital Stock of Borrower, by class, and, as of the Restatement Effective Date, a description of the number of shares of
each such class that are issued and outstanding. Other than as described on Schedule 4.8(b), there are no subscriptions, options, warrants, or calls relating to any shares of Borrower’s capital Stock, including any right of
conversion or exchange under any outstanding security or other instrument. Borrower is not subject to any obligation (contingent or otherwise) to repurchase or otherwise acquire or retire any shares of its capital Stock or any security convertible
into or exchangeable for any of its capital Stock. 
 (c)    Set forth on
Schedule 4.8(c) (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 5.16), is a complete and accurate list of Borrower’s direct and indirect Subsidiaries, showing:
(i) the jurisdiction of their organization, (ii) the number of shares of each class of common and preferred Stock authorized for each of such Subsidiaries, and (iii) the number and the percentage of the outstanding shares of each such
class owned directly or indirectly by Borrower. All of the outstanding capital Stock of each such Subsidiary has been validly issued and is fully paid and non-assessable. 

(d)    Except as set forth on Schedule 4.8(c), there are no subscriptions, options,
warrants, or calls relating to any shares of Borrower’s Subsidiaries’ capital Stock, including any right of conversion or 

  
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exchange under any outstanding security or other instrument. Neither Borrower nor any of its Subsidiaries is subject to any obligation (contingent or otherwise) to repurchase or otherwise acquire
or retire any shares of Borrower’s Subsidiaries’ capital Stock or any security convertible into or exchangeable for any such capital Stock. 
 4.9    Due Authorization; No Conflict. 
 (a) The execution, delivery, and performance by Borrower of this Agreement and the Loan Documents to which it is a party have been duly authorized by all necessary action on the part of Borrower.

 (b) The execution, delivery, and performance by Borrower of this Agreement and the other Loan Documents to
which it is a party do not and will not (i) violate any provision of federal, state, or local law or regulation applicable to Borrower, the Governing Documents of Borrower, or any order, judgment, or decree of any court or other Governmental
Authority binding on Borrower, (ii) conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under any material contractual obligation of Borrower, (iii) result in or require the creation or
imposition of any Lien of any nature whatsoever upon any properties or assets of Borrower, other than Permitted Liens, or (iv) require any approval of Borrower’s interestholders or any approval or consent of any Person under any material
contractual obligation of Borrower, other than consents or approvals that have been obtained and that are still in force and effect. 
 (c) Other than the filing of financing statements and other filings or actions necessary to perfect Liens granted to Agent in the Collateral, the execution, delivery, and performance by Borrower of this
Agreement and the other Loan Documents to which Borrower is a party do not and will not require any registration with, consent, or approval of, or notice to, or other action with or by, any Governmental Authority, other than consents or approvals
that have been obtained and that are still in force and effect. 
 (d) This Agreement and the other Loan
Documents to which Borrower is a party, and all other documents contemplated hereby and thereby, when executed and delivered by Borrower will be the legally valid and binding obligations of Borrower, enforceable against Borrower in accordance with
their respective terms, except as enforcement may be limited by equitable principles or by bankruptcy, insolvency, reorganization, moratorium, or similar laws relating to or limiting creditors’ rights generally. 

(e) The Agent’s Liens are validly created, perfected (other than (i) in respect of motor vehicles and
(ii) any Deposit Accounts and Securities Accounts not subject to a Control Agreement as permitted by Section 6.12, and subject only to the filing of financing statements, and first priority Liens, subject only to Permitted Liens.

 (f) The execution, delivery, and performance by each Guarantor of the Loan Documents to which it is a party
have been duly authorized by all necessary action on the part of such Guarantor. 
 (g) The execution, delivery,
and performance by each Guarantor of the Loan Documents to which it is a party do not and will not (i) violate any provision of federal, state, or local law or regulation applicable to such Guarantor, the Governing Documents of such Guarantor,
or any order, judgment, or decree of any court or other Governmental Authority binding on such Guarantor, (ii) conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under any material
contractual obligation of such Guarantor, (iii) result in or require the creation or imposition of any Lien of any nature whatsoever 

  
 -25-









 
upon any properties or assets of such Guarantor, other than Permitted Liens, or (iv) require any approval of such Guarantor’s interestholders or any approval or consent of any Person
under any material contractual obligation of such Guarantor, other than consents or approvals that have been obtained and that are still in force and effect. 
 (h) Other than the filing of financing statements and other filings or actions necessary to perfect Liens granted to Agent in the Collateral, the execution, delivery, and performance by each Guarantor of
the Loan Documents to which such Guarantor is a party do not and will not require any registration with, consent, or approval of, or notice to, or other action with or by, any Governmental Authority, other than consents or approvals that have been
obtained and that are still in force and effect. 
 (i) The Loan Documents to which each Guarantor is a party,
and all other documents contemplated hereby and thereby, when executed and delivered by such Guarantor will be the legally valid and binding obligations of such Guarantor, enforceable against such Guarantor in accordance with their respective terms,
except as enforcement may be limited by equitable principles or by bankruptcy, insolvency, reorganization, moratorium, or similar laws relating to or limiting creditors’ rights generally. 

4.10    Litigation. Other than those matters disclosed on
Schedule 4.10 and other than matters arising after the Restatement Effective Date that reasonably could not be expected to result in a Material Adverse Change, there are no actions, suits, or proceedings pending or, to the best knowledge
of Borrower, threatened against Borrower or any of its Subsidiaries. 
 4.11    No
Material Adverse Change. All financial statements relating to Borrower and its Subsidiaries that have been delivered by Borrower to the Lender Group have been prepared in accordance with GAAP (except, in the case of unaudited financial
statements, for the lack of footnotes and being subject to year-end audit adjustments) and present fairly in all material respects, Borrower’s and its Subsidiaries’ financial condition as of the date thereof and results of operations for
the period then ended. There has not been a Material Adverse Change with respect to Borrower and its Subsidiaries since November 30, 2007. 
 4.12    Fraudulent Transfer. 

(a) Each of Borrower and each of its Subsidiaries is Solvent. 

(b) No transfer of property is being made by Borrower or its Subsidiaries and no obligation is being incurred by Borrower
or its Subsidiaries in connection with the transactions contemplated by this Agreement or the other Loan Documents with the intent to hinder, delay, or defraud either present or future creditors of Borrower or its Subsidiaries. 

4.13    Employee Benefits. None of Borrower, any of its Subsidiaries, or any of
their ERISA Affiliates maintains or contributes to any Benefit Plan. 

4.14    Environmental Condition. Except as set forth on Schedule 4.14,
(a) to Borrower’ s knowledge, none of Borrower’s or its Subsidiaries’ properties or assets has ever been used by Borrower, its Subsidiaries, or by previous owners or operators in the disposal of, or to produce, store, handle,
treat, release, or transport, any Hazardous Materials, where such use, production, storage, handling, treatment, release or transport was in violation, in any material respect, of any applicable Environmental Law, (b) to Borrower’s
knowledge, none of Borrower’s or its Subsidiaries’ properties or assets has ever been designated or identified in any manner pursuant to any environmental protection statute as a Hazardous Materials disposal site, 

  
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(c) neither Borrower nor any of its Subsidiaries has received notice that a Lien arising under any Environmental Law has attached to any revenues or to any Real Property owned or operated by
Borrower or its Subsidiaries, and (d) neither Borrower nor its Subsidiaries has received a summons, citation, notice, or directive from the United States Environmental Protection Agency or any other federal or state governmental agency
concerning any action or omission by Borrower or its Subsidiaries resulting in the releasing or disposing of Hazardous Materials into the environment. 
 4.15    Intellectual Property. Borrower and its Subsidiaries own, or hold licenses in, all trademarks, trade names, copyrights, patents, patent rights, and licenses
that are necessary to the conduct of its business as currently conducted, and attached hereto as Schedule 4.15 (as updated from time to time) is a true, correct, and complete listing of all material patents, patent applications,
trademarks, trademark applications, copyrights, and copyright registrations as to which Borrower or one of its Subsidiaries is the owner or is an exclusive licensee; provided, however, that Borrower may amend Schedule 4.15
to add additional property so long as such amendment occurs by written notice to Agent not less than 10 days before the date on which Borrower or any Subsidiary of Borrower acquires any such property after the Restatement Effective Date. 

4.16    Leases. Borrower and its Subsidiaries enjoy peaceful and undisturbed
possession under all leases material to their business and to which they are parties or under which they are operating, and all of such material leases are valid and subsisting and no material default by Borrower or its Subsidiaries exists under any
of them. 
 4.17    Deposit Accounts and Securities Accounts. Set forth
on Schedule 4.17 is a listing of all of Borrower’s and its Subsidiaries’ Deposit Accounts and Securities Accounts, including, with respect to each bank or securities intermediary (a) the name and address of such Person,
and (b) the account numbers of the Deposit Accounts or Securities Accounts maintained with such Person. 

4.18    Complete Disclosure. All factual information (taken as a whole) furnished
by or on behalf of Borrower or its Subsidiaries in writing to Agent or any Lender (including all information contained in the Schedules hereto or in the other Loan Documents) for purposes of or in connection with this Agreement, the other Loan
Documents, or any transaction contemplated herein or therein is, and all other such factual information (taken as a whole) hereafter furnished by or on behalf of Borrower or its Subsidiaries in writing to Agent or any Lender will be, true and
accurate, in all material respects, on the date as of which such information is dated or certified and not incomplete by omitting to state any fact necessary to make such information (taken as a whole) not misleading in any material respect at such
time in light of the circumstances under which such information was provided. On the date on which any Projections are delivered to Agent, such Projections represent Borrower’s good faith estimate of its and its Subsidiaries future performance
for the periods covered thereby based upon assumptions believed by Borrower to be reasonable at the time of the delivery thereof to Agent (it being understood that such projections and forecasts are subject to uncertainties and contingencies, many
of which are beyond the control of Borrower and its Subsidiaries and no assurances can be given that such projections or forecasts will be realized). 
 4.19    Indebtedness. Set forth on Schedule 4.19 is a true and complete list of all Indebtedness of Borrower and its Subsidiaries outstanding immediately
prior to the Restatement Effective Date that is to remain outstanding after the Restatement Effective Date and such Schedule accurately sets forth the aggregate principal amount of such Indebtedness and the principal terms thereof. 

4.20    Patriot Act. To the extent applicable, each Loan Party is in compliance,
in all material respects, with the (a) Trading with the Enemy Act, as amended, and each of the foreign assets control 

  
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regulations of the United States Treasury Department (31 CFR, Subtitle B, Chapter V, as amended) and any other enabling legislation or executive order relating thereto, and
(b) Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA Patriot Act of 2001) (Title 111 of Pub. L. 107-56 (signed into law October 26, 2001)) (the “Act”).
No part of the proceeds of the loans made hereunder will be used, directly or indirectly, for any payments to any governmental official or employee, political party, official of a political party, candidate for political office, or anyone else
acting in an official capacity, in order to obtain, retain or direct business or obtain any improper advantage, in violation of the United States Foreign Corrupt Practices Act of 1977, as amended. 

 

	 5.
	 AFFIRMATIVE COVENANTS. 


 Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of the Obligations, Borrower shall and shall cause each of its Subsidiaries to do all of the following.

 5.1    Accounting System. Maintain a system of accounting that enables
Borrower to produce financial statements in accordance with GAAP and maintain records pertaining to the Collateral that contain information as from time to time reasonably may be requested by Agent. Borrower agrees not to change in any material way
its accounting practices that are in effect as of the Restatement Effective Date without obtaining the prior written consent of Agent. Borrower also shall keep a reporting system that shows all additions, sales, claims, returns, and allowances with
respect to its and its Subsidiaries’ sales. 
 5.2    Collateral
Reporting. Provide Agent (and if so requested by Agent, with copies for each Lender) with each of the reports set forth on Schedule 5.2 at the times specified therein. 

5.3    Financial Statements, Reports, Certificates. Deliver to Agent, with copies
to each Lender, each of the financial statements, reports, or other items set forth on Schedule 5.3 at the times specified therein. In addition, Borrower agrees that no Subsidiary of Borrower will have a fiscal year different from that
of Borrower. 
 5.4    Guarantor Reports. Cause each Guarantor to deliver
its annual financial statements at the time when Borrower provides its audited financial statements to Agent, but only to the extent such Guarantor’s financial statements are not consolidated with Borrower’s financial statements.

 5.5    Inspection. Permit Agent, each Lender, and each of their duly
authorized representatives or agents to visit any of its properties and inspect any of its assets or books and records, to examine and make copies of its books and records, and to discuss its affairs, finances, and accounts with, and to be advised
as to the same by, its officers and employees at such reasonable times and intervals as Agent or any such Lender may designate and, so long as no Default or Event of Default exists, with reasonable prior notice to Borrower. 

5.6    Maintenance of Properties. Maintain and preserve all of its properties
which are necessary or useful in the proper conduct of its business in good working order and condition, ordinary wear, tear, and casualty excepted (and except where the failure to do so could not be expected to result in a Material Adverse Change),
and comply at all times with the provisions of all material leases to which it is a party as lessee, so as to prevent any loss or forfeiture thereof or thereunder. 

5.7    Taxes. Cause all assessments and taxes, whether real, personal, or
otherwise, due or payable by, or imposed, levied, or assessed against Borrower, its Subsidiaries, or any of their respective assets to be paid in full, before delinquency or before the expiration of any extension period, except to the extent that
the 

  
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validity of such assessment or tax shall be the subject of a Permitted Protest. Borrower will and will cause its Subsidiaries to make timely payment or deposit of all tax payments and withholding
taxes required of it and them by applicable laws, including those laws concerning F.I.C.A., F.U.T.A., state disability, and local, state, and federal income taxes, and will, upon request, furnish Agent with proof satisfactory to Agent indicating
that Borrower and its Subsidiaries have made such payments or deposits. 

5.8    Insurance. 

(a) At Borrower’s expense, maintain insurance respecting its and its Subsidiaries’ assets wherever located,
covering loss or damage by fire, theft, explosion, and all other hazards and risks as ordinarily are insured against by other Persons engaged in the same or similar businesses. Borrower also shall maintain business interruption, public liability,
and product liability insurance, as well as insurance against larceny, embezzlement, and criminal misappropriation. All such policies of insurance shall be in such amounts and with such insurance companies as are reasonably satisfactory to Agent.
Borrower shall deliver copies of all such policies to Agent with an endorsement naming Agent as the sole loss payee (under a satisfactory lender’s loss payable endorsement) or additional insured, as appropriate. Each policy of insurance or
endorsement shall contain a clause requiring the insurer to give not less than 30 days prior written notice to Agent in the event of cancellation of the policy for any reason whatsoever. 

(b) Borrower shall give Agent prompt notice of any loss exceeding $100,000 covered by such insurance. So long as no Event
of Default has occurred and is continuing, Borrower shall have the exclusive right to adjust any losses payable under any such insurance policies which are less than $100,000. Following the occurrence and during the continuation of an Event of
Default, or in the case of any losses payable under such insurance exceeding $100,000, Agent shall have the exclusive right to adjust any losses payable under any such insurance policies, without any liability to Borrower whatsoever in respect of
such adjustments. 
 5.9    Location of Equipment. Keep Borrower’s
and its Subsidiaries’ Equipment (other than vehicles and Equipment out for repair) only at the locations identified on Schedule 4.5 and their chief executive offices only at the locations identified on Schedule 4.7(b),
including the new location to which Borrower’s chief executive office will be moved after the Restatement Effective Date as reflected on Schedule 4.7(b); provided, however, that Borrower may amend
Schedule 4.5 or Schedule 4.7(b) so long as such amendment occurs by written notice to Agent not less than 15 days prior to the date on which such Equipment is moved to such new location or such chief executive office is
relocated, so long as such new location is within the continental United States, and so long as, at the time of such written notification, Borrower provides Agent a Collateral Access Agreement with respect thereto. 

5.10    Compliance with Laws. Comply with the requirements of all applicable laws,
rules, regulations, and orders of any Governmental Authority, other than laws, rules, regulations, and orders the non-compliance with which, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Change.

 5.11    Leases. Pay when due all rents and other amounts payable under
any material leases to which Borrower or any of its Subsidiaries is a party or by which Borrower’s or any such Subsidiaries’ properties and assets are bound, unless such payments are the subject of a Permitted Protest. 

5.12    Existence. At all times preserve and keep in full force and effect
Borrower’s and its Subsidiaries, valid existence and good standing and, except as could not reasonably be expected to result in a 

  
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Material Adverse Change, any rights, franchises, permits, licenses, accreditations, authorizations, or other approvals material to their businesses. 

5.13    Environmental. 

(a) Keep any property either owned or operated by Borrower or its Subsidiaries free of any Environmental Liens or post
bonds or other financial assurances sufficient to satisfy the obligations or liability evidenced by such Environmental Liens, (b) comply, in all material respects, with Environmental Laws and provide to Agent documentation of such compliance
which Agent reasonably requests, (c) promptly notify Agent of any release of a Hazardous Material in any reportable quantity from or onto property owned or operated by Borrower or its Subsidiaries and take any Remedial Actions required to abate
said release or otherwise to come into compliance with applicable Environmental Law, and (d) promptly, but in any event within 5 days of its receipt thereof, provide Agent with written notice of any of the following: (i) notice that an
Environmental Lien has been filed against any of the real or personal property of Borrower or its Subsidiaries, (ii) commencement of any Environmental Action or notice that an Environmental Action will be filed against Borrower or its
Subsidiaries, and (iii) notice of a violation, citation, or other administrative order which reasonably could be expected to result in a Material Adverse Change. 

5.14    Disclosure Updates. Promptly and in no event later than 5 Business Days
after obtaining knowledge thereof, notify Agent if any written information, exhibit, or report furnished to the Lender Group contained, at the time it was furnished, any untrue statement of a material fact or omitted to state any material fact
necessary to make the statements contained therein not misleading in light of the circumstances in which made. The foregoing to the contrary notwithstanding, any notification pursuant to the foregoing provision will not cure or remedy the effect of
the prior untrue statement of a material fact or omission of any material fact nor shall any such notification have the effect of amending or modifying this Agreement or any of the Schedules hereto. 

5.15    Control Agreements. Take all reasonable steps in order for Agent to obtain
control in accordance with Sections 8-106, 9-104, 9-105, 9-106, and 9-107 of the Code with respect to (subject to the proviso contained in Section 6.12) all of its Securities Accounts, Deposit Accounts, electronic chattel paper,
investment property, and letter-of-credit rights. 
 5.16    Formation of
Subsidiaries. At the time that Borrower or any Guarantor forms any direct or indirect Subsidiary or acquires any direct or indirect Subsidiary after the Restatement Effective Date, Borrower or such Guarantor shall (a) cause such
new Subsidiary to provide to Agent a joinder to the Guaranty and the Security Agreement, together with such other security documents (including Mortgages with respect to any Real Property of such new Subsidiary), as well as appropriate financing
statements (and with respect to all property subject to a Mortgage, fixture filings), all in form and substance satisfactory to Agent (including being sufficient to grant Agent a first priority Lien (subject to Permitted Liens) in and to the assets
of such newly formed or acquired Subsidiary); provided that if such new Subsidiary is a Foreign Subsidiary, the execution and delivery of such joinder and other security documents shall not be required if it would result in material adverse
tax consequences to Borrower and its Subsidiaries, (b) provide to Agent a pledge agreement and appropriate certificates and powers or financing statements, hypothecating all of the direct or beneficial ownership interest in such new Subsidiary,
in form and substance satisfactory to Agent; provided that if such new Subsidiary is a Foreign Subsidiary, the pledge of only 65% of its ownership interests shall be required if the pledge of any greater percentage would result in material
adverse tax consequences to Borrower and its Subsidiaries, and (c) provide to Agent all other documentation, including one or more opinions of counsel satisfactory to Agent, which in its opinion is appropriate with respect to the execution and
delivery of the 

  
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applicable documentation referred to above (including policies of title insurance or other documentation with respect to all property subject to a Mortgage). Any document, agreement, or
instrument executed or issued pursuant to this Section 5.16 shall be a Loan Document. 

5.17    Further Assurances. At any time upon the request of Agent, Borrower shall
execute or deliver to Agent, and shall cause its Subsidiaries to execute or deliver to Agent, any and all financing statements, fixture filings, security agreements, pledges, assignments, endorsements of certificates of title, mortgages, deeds of
trust, opinions of counsel, and all other documents (collectively, the “Additional Documents”) that Agent may request in form and substance reasonably satisfactory to Agent, to create, perfect, and continue perfected or to better
perfect the Agent’s Liens in all of the properties and assets of Borrower and its Subsidiaries (whether now owned or hereafter arising or acquired, tangible or intangible, real or personal), to create and perfect Liens in favor of Agent in any
Real Property acquired by Borrower or its Subsidiaries after the Restatement Effective Date, and in order to fully consummate all of the transactions contemplated hereby and under the other Loan Documents. To the maximum extent permitted by
applicable law, Borrower authorizes Agent to execute any such Additional Documents in Borrower’s or its Subsidiary’s name, as applicable, and authorizes Agent to file such executed Additional Documents in any appropriate filing office.

 5.18    Subsidiary Covenants. ServiceSource Canada shall only:
(a) conduct the ServiceSource Canada/Sun Canada Business; (b) utilize employees, facilities and operations that are otherwise being utilized by Borrower in the conducting of its business, it being further agreed that neither ServiceSource,
Inc., ServiceSource Canada nor Borrower shall physically maintain any employees or facilities, nor shall they physically conduct any operations, in Canada; (c) maintain those assets set forth on Schedule 4.17 consisting of Deposit
Accounts and related Accounts; and (d) incur those liabilities not prohibited by this Agreement. ServiceSource Inc. and ServiceSource Canada, respectively, shall not amend any of the Autodesk Agreements or the ServiceSource Canada/Sun Canada
Agreements in any manner that would be adverse to the interests of the Lender Group without Agent’s prior written consent, it being understood and agreed that any amendment which purports to undertake any of the following actions shall require
Agent’s prior written consent: (a) the granting of any liens or security interests (except for Autodesk’s liens in the Autodesk Accounts as permitted by subsection (n) of the definition of Permitted Liens); or (b) materially
increasing ServiceSource Inc.’s obligations under the Autodesk Agreements or ServiceSource Canada’s obligations under the ServiceSource Canada/Sun Canada Agreements. 

5.19    Repatriation Requirement. Comply with the Repatriation Requirement.

  

	 6.
	 NEGATIVE COVENANTS. 


 Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of the Obligations, Borrower will not and will not permit any of its Subsidiaries to do any of the
following: 
 6.1    Indebtedness. Create, incur, assume, suffer to
exist, guarantee, or otherwise become or remain, directly or indirectly, liable with respect to any Indebtedness, except: 
 (a) Indebtedness evidenced by this Agreement and the other Loan Documents, together with Indebtedness owed to Underlying Issuers with respect to Underlying Letters of Credit, 

(b) Indebtedness set forth on Schedule 4.19 and any Refinancing Indebtedness in respect of such Indebtedness,


  
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 (c)    Permitted Purchase Money Indebtedness and any
Refinancing Indebtedness in respect of such Indebtedness, 
 (d)    endorsement of
instruments or other payment items for deposit, 
 (e)    Indebtedness composing Permitted
Investments, 
 (f)    guaranties by Borrower of Indebtedness of a Guarantor or guaranties
by a Subsidiary of Borrower of Indebtedness of Borrower or a Guarantor with respect, in each case, to Indebtedness otherwise permitted to be incurred pursuant to this Section 6.1, 

(g)    Indebtedness of any Guarantor to Borrower or to any other Guarantor, or of Borrower to any
Guarantor; provided, (i) all such Indebtedness shall be evidenced by promissory notes and all such notes shall be subject to a Lien pursuant to the Security Agreement, (ii) all such Indebtedness shall be unsecured and subordinated
in right of payment to the payment in full of the Obligations pursuant to the terms of the Intercompany Subordination Agreement, and (iii) any payment by any such Guarantor under any Guaranty shall result in a pro tanto reduction of the amount
of any Indebtedness owed by such Guarantor to Borrower or to any of its Subsidiaries for whose benefit such payment is made, and 
 (h)    Other Indebtedness of Borrower and its Subsidiaries which is unsecured and subordinated to the Obligations in a manner satisfactory to Agent in an aggregate amount not to exceed
at any time $100,000. 
 6.2    Liens. Create, incur, assume, or suffer
to exist, directly or indirectly, any Lien on or with respect to any of its assets, of any kind, whether now owned or hereafter acquired, or any income or profits therefrom, except for Permitted Liens. 

6.3    Restrictions on Fundamental Changes. 

(a)    Enter into any merger, consolidation, reorganization, or recapitalization, or reclassify its
Stock, 
 (b)    Liquidate, wind up, or dissolve itself (or suffer any liquidation or
dissolution), or 
 (c)    Suspend or go out of a substantial portion of its or their
business; 
 provided that none of the foregoing restrictions shall apply to any Subsidiary of Borrower
so long as (i) the occurrence of any such action or circumstance described above could not reasonably be expected to result in a Material Adverse Change, (ii) such Subsidiary is not a Guarantor or a Pledged Subsidiary, and (iii) the
Accounts of such Subsidiary are not part of the Borrowing Base. Notwithstanding anything to the contrary herein, Subsidiaries of Borrower may merge with and into Borrower. 

6.4    Disposal of Assets. Other than Permitted Dispositions, convey, sell, lease,
license, assign, transfer, or otherwise dispose of (or enter into an agreement to convey, sell, lease, license, assign, transfer, or otherwise dispose of) any of Borrower’s or its Subsidiaries assets. 

6.5    Change Name. Change Borrower’s or any of its Subsidiaries’ name,
organizational identification number, state of organization or organizational identity; provided, however, that Borrower or any of its Subsidiaries may change their names upon at least 15 days prior written notice to Agent of such


  
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change and so long as, at the time of such written notification, Borrower or its Subsidiary provides any financing statements necessary to perfect and continue perfected the Agent’s Liens.

 6.6    Nature of Business. Engage in any business other than
(a) the business engaged in by Borrower and its Subsidiaries as of the Restatement Effective Date and similar or related businesses and (b) such other lines of business as may be consented to by the Required Lenders. 

6.7    Prepayments and Amendments. Except in connection with Refinancing
Indebtedness permitted by Section 6.1, 
 (a)    optionally prepay, redeem,
defease, purchase, or otherwise acquire any Indebtedness of Borrower or its Subsidiaries, other than payment of the Obligations in accordance with this Agreement, 

(b)    make any payment on account of Indebtedness that has been contractually subordinated in right
of payment if such payment is not permitted at such time under the subordination terms and conditions, or 

(c)    directly or indirectly, amend, modify, alter, increase, or change any of the terms or
conditions of any agreement, instrument, document, indenture, or other writing evidencing or concerning Indebtedness permitted under Section 6.1(b) or (c). 

6.8    Change of Control. Cause, permit, or suffer, directly or indirectly, any
Change of Control. 
 6.9    [Intentionally Omitted]. 

6.10    Distributions. Make any distribution or declare or pay any dividends (in
cash or other property, other than common Stock) on, or purchase, acquire, redeem, or retire any of Borrower’s Stock, of any class, whether now or hereafter outstanding; provided that so long as no Event of Default has occurred and is
continuing immediately prior to or after giving effect to any such distribution, (a) Borrower may make distributions to its members pursuant to Article XI Section 11.02 of Borrower’s Limited Liability Company Agreement, as
amended from time to time, on account of tax obligations of such members and (b) Borrower may make an additional distribution to its members one time during any 12 month period if (i) EBITDA of Borrower and its Subsidiaries for the most
recently ended 12 month period was at least $18,500,000, (ii) the financial results of Borrower and its Subsidiaries for the most recently ended 12 month period have been reviewed by a Nationally Recognized Accounting Firm and include at least
some portion of an audited year by such firm, and (iii) Borrower has at least $5,000,000 of Excess Availability after giving effect to such distribution. 
 6.11    Accounting Methods. Modify or change its fiscal year or its method of accounting (other than as may be required to conform to GAAP) or enter into, modify, or
terminate any agreement currently existing, or at any time hereafter entered into with any third party accounting firm or service bureau for the preparation or storage of Borrower’s or its Subsidiaries’ accounting records without said
accounting firm or service bureau agreeing to provide Agent information regarding Borrower’s and its Subsidiaries’ financial condition. 
 6.12    Investments. Except for Permitted Investments, directly or indirectly, make or acquire any Investment or incur any liabilities (including contingent
obligations) for or in connection with any Investment; provided, however, that (a) Borrower and its Domestic Subsidiaries (other than ServiceSource Inc. in connection with the Autodesk Accounts) shall not have Permitted
Investments (other than in the Cash 

  
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Management Accounts) in Deposit Accounts or Securities Accounts in an aggregate amount in excess of $10,000 at any one time unless Borrower or its Domestic Subsidiaries (other than ServiceSource
Inc. in connection with the Autodesk Accounts), as applicable, and the applicable securities intermediary or bank have entered into Control Agreements governing such Permitted Investments in order to perfect (and further establish) the Agent’s
Liens in such Permitted Investments and (b) Borrower’s Foreign Subsidiaries shall not have Permitted Investments in Deposit Accounts or Securities Accounts in an aggregate amount in excess of $3,000,000 at any one time. Subject to clause
(a) in the foregoing proviso, Borrower shall not and shall not permit its Domestic Subsidiaries to establish or maintain any Deposit Account or Securities Account unless Agent shall have received a Control Agreement in respect of such Deposit
Account or Securities Account. 
 6.13    Transactions with
Affiliates. Directly or indirectly enter into or permit to exist any transaction with any Affiliate of Borrower or any of its Subsidiaries except for: 

(a)    transactions (other the payment of management, consulting, monitoring, or advisory fees)
between Borrower or its Subsidiaries, on the one hand, and any Affiliate of Borrower or its Subsidiaries, on the other hand, so long as such transactions (i) are upon fair and reasonable terms, (ii) are fully disclosed to Agent if they
involve one or more payments by Borrower or its Subsidiaries in excess of $50,000 for any single transaction or series of transactions, and (iii) are no less favorable to Borrower or its Subsidiaries, as applicable, than would be obtained in an
arm’s length transaction with a non-Affiliate; 
 (b)    the payment of reasonable
fees, compensation, or employee benefit arrangements to, and any indemnity provided for the benefit of, outside directors of Borrower in the ordinary course of business and consistent with industry practice; 

(c)    the payment of compensation to officers and other employees of Borrower and its Subsidiaries
in the ordinary course of business and consistent with industry practice; and 

(d)    transactions between Borrower and any Guarantor. 

It is understood and agreed that Borrower may enter into transactions with: (i) its Subsidiary ServiceSource Europe
under that certain Management and Marketing Services Agreement dated as of March 30, 2005 between Borrower and ServiceSource Europe, as in effect on the Closing Date, and (ii) its Subsidiary ServiceSource Inc. under that certain
Intercorporate Management Services Agreement effective as of June 1, 2007 between Borrower and ServiceSource Inc., as in effect on such date, so long as (x) no Event of Default under Sections 7.1, 7.3, 7.4,
7.5 or 7.6 has occurred and is continuing at the time of any payment by Borrower thereunder and (y) any payments thereunder are made in the ordinary course of business and are consistent with past practices between the parties.

 6.14    Use of Proceeds. Use the proceeds of the Advances and the Term
Loan for any purpose other than (a) on the Restatement Effective Date, (i) to repay, in full, the outstanding principal, accrued interest, and accrued fees and expenses owing to the Existing Lenders and (ii) to pay transactional fees,
costs, and expenses incurred in connection with this Agreement, the other Loan Documents, and the transactions contemplated hereby and thereby, and (b) thereafter, consistent with the terms and conditions hereof, for its lawful and permitted
purposes. 
 6.15    Equipment with Bailees. Store the Equipment of
Borrower or its Subsidiaries at any time now or hereafter with a bailee, warehouseman, or similar party. 

  
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 6.16    Financial Covenants 

(a)    Fixed Charge Coverage Ratio. Have a Fixed Charge Coverage Ratio, measured on a fiscal
quarter-end basis, less than the required amount set forth in the following table for the applicable period set forth opposite thereto: 
  

			
	     Applicable Ratio    
	  	     Applicable Period    

	1.25:1.00	  	 For the 12 month period
 ending June 30, 2008

		
	1.25:1.00	  	 For the 12 month period
 ending September 30, 2008

		
	1.50:1.00	  	 For the 12 month period
 ending December 31, 2008

		
	1.50:1.00	  	 For the 12 month period
 ending March 31, 2009

		
	1.50:1.00	  	 For the 12 month period
 ending June 30, 2009

		
	1.50:1.00	  	 For the 12 month period
 ending September 30, 2009

		
	1.75:1 .00	  	 For the 12 month period ending December 31, 2009

and the 12 month period ending at the end of
 each quarter thereafter



(b)    Leverage Ratio. Have a Leverage Ratio, measured on a fiscal quarter-end
basis, more than the applicable ratio set forth in the following table for the applicable date set forth opposite thereto: 
  

			
	     Applicable Ratio    
	  	     Applicable Date    

		
	2.25:1.00	  	June 30, 2008
		
	2.00:1.00	  	September 30, 2008
		
	2.00:1.00	  	December 31, 2008
		
	1.75:1.00	  	March 31, 2009
		
	1.50:1.00	  	June 30, 2009
		
	1.25:1.00	  	 September 30, 2009
 and as of the last day of each quarter thereafter



(c)    Capital Expenditures. Make Capital Expenditures (net of Excluded Cap Ex Items) in
any fiscal year in excess of the amount set forth in the following table for the applicable period; provided such amount for any fiscal year shall be increased by an amount equal to the excess, if any, (but in no event more than $250,000) of
such amount for the previous fiscal year (as adjusted in accordance with this proviso) over the actual amount of Capital Expenditures for such previous fiscal year: 
  

			
	         $5,000,000    
	  	 Fiscal year 2008 and each
 fiscal year thereafter



  
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 6.17    Certain Calculations. With
respect to any period during which a Permitted Acquisition or a Permitted Disposition has occurred (each, a “Subject Transaction”), for purposes of determining compliance with the financial covenants set forth in
Section 6.16, EBITDA and the components of Fixed Charges shall be calculated with respect to such period on a pro forma basis (including pro forma adjustments arising out of events which are directly attributable to a specific
transaction, are factually supportable and are expected to have a continuing impact, in each case determined on a basis consistent with Article 11 of Regulation S-X promulgated under the Securities Act and as interpreted by the staff of the
SEC) using the historical audited financial statements of any business so acquired or to be acquired or sold or to be sold and the consolidated financial statements of Borrower and its Subsidiaries shall be reformulated as if such Subject
Transaction, and any Indebtedness incurred or repaid in connection therewith, had been consummated or incurred or repaid at the beginning of such period (and assuming that such Indebtedness bears interest during any portion of the applicable
measurement period prior to the relevant acquisition at the weighted average of the interest rates applicable to outstanding loans incurred during such period). 
  

	 7.
	 EVENTS OF DEFAULT. 


 Any one or more of the following events shall constitute an event of default (each, an “Event of Default”) under this Agreement: 

7.1    If Borrower fails to pay when due and payable, or when declared due and payable, (a) all
or any portion of the Obligations consisting of interest, fees, or charges due the Lender Group, reimbursement of Lender Group Expenses, or other amounts (other than any portion thereof constituting principal) constituting Obligations (including any
portion thereof that accrues after the commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), and such failure continues for a period of 3 Business
Days, or (b) all or any portion of the principal of the Obligations; 
 7.2    If
Borrower or any of its Subsidiaries: 
 (a)    fails to perform or observe any covenant or
other agreement contained in any of Sections 2.7, 5.2, 5.3, 5.4, 5.5, 5.8, 5.12, 5.14, 5.16, 5.17 and 6.1 through 6.16 of this Agreement or Section 6 of
the Security Agreement; 
 (b)    fails to perform or observe any covenant or other
agreement contained in any of Sections 5.6, 5.7, 5.9, 5.10, 5.11 and 5.15 of this Agreement and such failure continues for a period of 10 days after the earlier of (i) the date on which such
failure shall first become known to any officer of Borrower or (ii) written notice thereof is given to Borrower by Agent; or 
 (c)    fails to perform or observe any covenant or other agreement contained in this Agreement, or in any of the other Loan Documents, in each case, other than any such covenant or
agreement that is the subject of another provision of this Section 7 (in which event such other provision of this Section 7 shall govern), and such failure continues for a period of 30 days after the earlier of (i) the
date on which such failure shall first become known to any officer of Borrower or (ii) written notice thereof is given to Borrower by Agent; 
 7.3    If any material portion of the assets of Borrower and its Subsidiaries, taken as a whole, is attached, seized, subjected to a writ or distress warrant, or is levied upon, or
comes into the possession of any third Person and the same is not discharged before the earlier of 30 days after the date it first arises or 5 days 

  
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prior to the date on which such property or asset is subject to forfeiture by Borrower or the applicable Subsidiary; 

7.4    If an Insolvency Proceeding is commenced by Borrower or any of its Subsidiaries; 

7.5    If an Insolvency Proceeding is commenced against Borrower or any of its Subsidiaries and any
of the following events occur: (a) Borrower or such Subsidiary consents to the institution of such Insolvency Proceeding against it, (b) the petition commencing the Insolvency Proceeding is not timely controverted, (c) the petition
commencing the Insolvency Proceeding is not dismissed within 60 calendar days of the date of the filing thereof, (d) an interim trustee is appointed to take possession of all or any substantial portion of the properties or assets of, or to
operate all or any substantial portion of the business of, Borrower or any of its Subsidiaries, or (e) an order for relief shall have been issued or entered therein; 

7.6    If Borrower or any of its Subsidiaries is enjoined, restrained, or in any way prevented by
court order from continuing to conduct all or any material part of the business affairs of Borrower and its Subsidiaries, taken as a whole; 
 7.7    If one or more judgments, orders, or awards involving an aggregate amount of $1,000,000, or more (except to the extent fully covered by insurance pursuant to which the insurer
has accepted liability therefor in writing) shall be entered or filed against Borrower or any of its Subsidiaries or with respect to any of their respective assets, and the same is not released, discharged, bonded against, or stayed pending appeal
before the earlier of 30 days after the date it first arises or 5 days prior to the date on which such asset is subject to being forfeited by Borrower or the applicable Subsidiary; 

7.8    If there is a default in one or more agreements to which Borrower or any of its Subsidiaries
is a party with one or more third Persons relative to Borrower’s or any of its Subsidiaries’ Indebtedness involving an aggregate amount of $500,000 or more, and such default (i) occurs at the final maturity of the obligations
thereunder, or (ii) results in a right by such third Person(s), irrespective of whether exercised, to accelerate the maturity of Borrower’s or the applicable Subsidiary’s obligations thereunder; 

7.9    If any warranty, representation, statement, or Record made herein or in any other Loan
Document or delivered to Agent or any Lender in connection with this Agreement or any other Loan Document proves to be untrue in any material respect (except that such materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text thereof) as of the date of issuance or making or deemed making thereof; 
 7.10    If the obligation of any Guarantor under the Guaranty is limited or terminated by operation of law or by such Guarantor, or any such Guarantor becomes the subject of an
Insolvency Proceeding; 
 7.11    If the Security Agreement or any other Loan Document that
purports to create a Lien, shall, for any reason, fail or cease to create a valid and perfected and, except to the extent permitted by the terms hereof or thereof, first priority Lien on or security interest in the Collateral covered hereby or
thereby, except as a result of a disposition of the applicable Collateral in a transaction permitted under this Agreement; 
 7.12    At any time that the outstanding principal balance of the Term Loan is greater than $7,500,000, Borrower or any of its Subsidiaries shall lose, fail to keep in force, suffer
the termination, suspension or revocation of or terminate, or forfeit any Material Contract; or 

  
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 7.13    Any provision of any Loan Document shall at any
time for any reason be declared to be null and void, or the validity or enforceability thereof shall be contested by Borrower or its Subsidiaries, or a proceeding shall be commenced by Borrower or its Subsidiaries, or by any Governmental Authority
having jurisdiction over Borrower or its Subsidiaries, seeking to establish the invalidity or unenforceability thereof, or Borrower or its Subsidiaries shall deny that Borrower or its Subsidiaries has any liability or obligation purported to be
created under any Loan Document. 
  

	 8.
	 THE LENDER GROUP’S RIGHTS AND REMEDIES. 



8.1    Rights and Remedies. Upon the occurrence, and during the continuation, of
an Event of Default, the Required Lenders (at their election but without notice of their election and without demand) may authorize and instruct Agent to do any one or more of the following on behalf of the Lender Group (and Agent, acting upon the
instructions of the Required Lenders, shall do the same on behalf of the Lender Group), all of which are authorized by Borrower: 
 (a)    Declare all or any portion of the Obligations, whether evidenced by this Agreement, by any of the other Loan Documents, or otherwise, immediately due and payable; 

(b)    Cease advancing money or extending credit to or for the benefit of Borrower under this
Agreement, under any of the Loan Documents, or under any other agreement between Borrower and the Lender Group; 

(c)    Terminate this Agreement and any of the other Loan Documents as to any future liability or
obligation of the Lender Group, but without affecting any of the Agent’s Liens in the Collateral and without affecting the Obligations; and 
 (d)    The Lender Group shall have all other rights and remedies available at law or in equity or pursuant to any other Loan Document. 

The foregoing to the contrary notwithstanding, upon the occurrence of any Event of Default described in Section 7.4 or
Section 7.5, in addition to the remedies set forth above, without any notice to Borrower or any other Person or any act by the Lender Group, the Commitments shall automatically terminate and the Obligations then outstanding, together
with all accrued and unpaid interest thereon and all fees and all other amounts due under this Agreement and the other Loan Documents, shall automatically and immediately become due and payable, without presentment, demand, protest, or notice of any
kind, all of which are expressly waived by Borrower. 
 8.2    Remedies
Cumulative. The rights and remedies of the Lender Group under this Agreement, the other Loan Documents, and all other agreements shall be cumulative. The Lender Group shall have all other rights and remedies not inconsistent herewith as
provided under the Code, by law, or in equity. No exercise by the Lender Group of one right or remedy shall be deemed an election, and no waiver by the Lender Group of any Event of Default shall be deemed a continuing waiver. No delay by the Lender
Group shall constitute a waiver, election, or acquiescence by it. 
  

	 9.
	 TAXES AND EXPENSES. 


 If Borrower fails to pay any monies (whether taxes, assessments, insurance premiums, or, in the case of leased properties or assets, rents or other amounts payable under such leases) due to third Persons,
or fails to make any deposits or furnish any required proof of payment or deposit, all as required under the terms of 

  
 -38-









 
this Agreement, then, Agent, in its sole discretion and without prior notice to Borrower, may do any or all of the following: (a) make payment of the same or any part thereof, (b) set
up such reserves against the Borrowing Base or the Maximum Revolver Amount as Agent deems necessary to protect the Lender Group from the exposure created by such failure, or (c) in the case of the failure to comply with Section 5.8
hereof, obtain and maintain insurance policies of the type described in Section 5.8 and take any action with respect to such policies as Agent deems prudent. Any such amounts paid by Agent shall constitute Lender Group Expenses and any
such payments shall not constitute an agreement by the Lender Group to make similar payments in the future or a waiver by the Lender Group of any Event of Default under this Agreement. Agent need not inquire as to, or contest the validity of, any
such expense, tax, or Lien and the receipt of the usual official notice for the payment thereof shall be conclusive evidence that the same was validly due and owing. 
  

	 10.
	 WAVERS; INDEMNIFICATION. 


 10.1    Demand; Protest; etc. Borrower waives demand, protest, notice of protest, notice of default or dishonor, notice of payment and nonpayment, nonpayment at maturity,
release, compromise, settlement, extension, or renewal of documents, instruments, chattel paper, and guarantees at any time held by the Lender Group on which Borrower may in any way be liable. 

10.2    The Lender Group’s Liability for Collateral. Borrower hereby agrees
that: (a) so long as Agent complies with its obligations, if any, under the Code, the Lender Group shall not in any way or manner be liable or responsible for: (i) the safekeeping of the Collateral, (ii) any loss or damage thereto
occurring or arising in any manner or fashion from any cause, (iii) any diminution in the value thereof, or (iv) any act or default of any carrier, warehouseman, bailee, forwarding agency, or other Person, and (b) all risk of loss,
damage, or destruction of the Collateral shall be borne by Borrower. 

10.3    Indemnification. Borrower shall pay, indemnify, defend, and hold the
Agent-Related Persons, the Lender-Related Persons, and each Participant (each, an “Indemnified Person”) harmless (to the fullest extent permitted by law) from and against any and all claims, demands, suits, actions, investigations,
proceedings, liabilities, fines, costs, penalties, and damages, and all reasonable fees and disbursements of attorneys, experts, or consultants and all other costs and expenses actually incurred in connection therewith or in connection with the
enforcement of this indemnification (as and when they are incurred and irrespective of whether suit is brought), at any time asserted against, imposed upon, or incurred by any of them (a) in connection with or as a result of or related to the
execution, delivery, enforcement, performance, or administration (including any restructuring or workout with respect hereto) of this Agreement, any of the other Loan Documents, or the transactions contemplated hereby or thereby or the monitoring of
Borrower’s and its Subsidiaries’ compliance with the terms of the Loan Documents, (b) with respect to any investigation, litigation, or proceeding related to this Agreement, any other Loan Document, or the use of the proceeds of the
credit provided hereunder (irrespective of whether any Indemnified Person is a party thereto), or any act, omission, event, or circumstance in any manner related thereto, and (c) in connection with or arising out of any presence or release of
Hazardous Materials at, on, under, to or from any assets or properties owned, leased or operated by Borrower or any of its Subsidiaries or any Environmental Actions, Environmental Liabilities and Costs or Remedial Actions related in any way to any
such assets or properties of Borrower or any of its Subsidiaries (each and all of the foregoing, the “Indemnified Liabilities”). The foregoing to the contrary notwithstanding, Borrower shall have no obligation to any Indemnified
Person under this Section 10.3 with respect to any Indemnified Liability that a court of competent jurisdiction finally determines to have resulted from the gross negligence or willful misconduct of such Indemnified Person. This
provision shall survive the termination of this Agreement and the repayment of the Obligations. If any Indemnified Person makes any payment to any other Indemnified Person with respect to an Indemnified 

  
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Liability as to which Borrower was required to indemnify the Indemnified Person receiving such payment, the Indemnified Person making such payment is entitled to be indemnified and reimbursed by
Borrower with respect thereto. WITHOUT LIMITATION, THE FOREGOING INDEMNITY SHALL APPLY TO EACH INDEMNIFIED PERSON WITH RESPECT TO INDEMNIFIED LIABILITIES WHICH IN WHOLE OR IN PART ARE CAUSED BY OR ARISE OUT OF ANY NEGLIGENT ACT OR OMISSION OF
SUCH INDEMNIFIED PERSON OR OF ANY OTHER PERSON. 
  

	 11.
	 NOTICES. 


 Unless otherwise provided in this Agreement, all notices or demands by Borrower or Agent to the other relating to this Agreement or any other Loan Document shall be in writing and (except for financial
statements and other informational documents which may be sent by first-class mail, postage prepaid) shall be personally delivered or sent by registered or certified mail (postage prepaid, return receipt requested), overnight courier, electronic
mail (at such email addresses as Borrower or Agent, as applicable, may designate to each other in accordance herewith), or telefacsimile to Borrower or Agent, as the case may be, at its address set forth below: 

 

			
	 If to Borrower:
	  	 SERVICESOURCE INTERNATIONAL, LLC

		  	 735 Battery Street, Fourth Floor

		  	 San Francisco, CA 94111

		  	 Attn: Chief Financial Officer

		  	 Fax No. (415) 962-3250

		
	 with copies to:
	  	 COOLEY GODWARD, LLP

		  	 5 Palo Alto Square

		  	 3000 El Camino Real

		  	 Palo Alto, CA 94306-2155

		  	 Attn: John Hale, Esq.

		  	 Fax No.: (650) 849-7400

		
	 If to Agent:
	  	 WELLS FARGO FOOTHILL, INC.

		  	 2450 Colorado Avenue, Suite 3000 West

		  	 Santa Monica, CA 90071

		  	 Attn: Michael Ganann, Vice President

		  	 Fax No.: (866) 533-0289

		
	 with copies to:
	  	 SHEPPARD, MULLIN, RICHTER & HAMPTON LLP

		  	 333 South Hope Street, 48th Floor

		  	 Los Angeles, CA 90071

		  	 Attn: Richard Pugh, Esq.

		  	 Fax No.: (213) 620-1398


 Agent and Borrower may change the address at which they are to receive notices hereunder, by notice in writing in the foregoing manner given to the other party. All notices or demands sent in accordance
with this Section 11, other than notices by Agent in connection with enforcement rights against the Collateral under the provisions of the Code, shall be deemed received on the earlier of the date of actual receipt or 3 Business
Days after the deposit thereof in the mail. Borrower acknowledges and agrees that notices sent by the Lender Group in connection with the exercise of enforcement rights against Collateral under the


  
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provisions of the Code shall be deemed sent when deposited in the mail or personally delivered, or, where permitted by law, transmitted by telefacsimile or any other method set forth above.

  

	 12.
	 CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER; JUDICIAL REFERENCE. 



(a)    THE VALIDITY OF THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS (UNLESS EXPRESSLY PROVIDED TO
THE CONTRARY IN ANOTHER LOAN DOCUMENT IN RESPECT OF SUCH OTHER LOAN DOCUMENT), THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF AND THEREOF, AND THE RIGHTS OF THE PARTIES HERETO AND THERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR
THEREUNDER OR RELATED HERETO OR THERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA. 
 (b)    THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND,
TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF LOS ANGELES, STATE OF CALIFORNIA; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT
AGENT’S OPTION, IN THE COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. BORROWER AND EACH MEMBER OF THE LENDER GROUP WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW,
ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 12(b). 

(c)    BORROWER AND EACH MEMBER OF THE LENDER GROUP HEREBY WAIVE, TO THE EXTENT PERMITTED BY
APPLICABLE LAW, THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY
CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. BORROWER AND EACH MEMBER OF THE LENDER GROUP REPRESENT THAT EACH HAS VIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.
IN THE EVENT OF LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT. 
 (d)    THE PARTIES TO THIS AGREEMENT PREFER THAT ANY DISPUTE BETWEEN OR AMONG THEM BE RESOLVED IN LITIGATION SUBJECT TO A JURY TRIAL WAIVER AS SET FORTH IN
SECTION 12(c). IF, HOWEVER, UNDER THE THEN APPLICABLE LAW OF THE JURISDICTION IN WHICH A PARTY SEEKS TO COMMENCE ANY SUCH LITIGATION, A PRE-DISPUTE JURY TRIAL WAIVER OF THE TYPE PROVIDED FOR IN SECTION 12(c) IS UNENFORCEABLE
IN LITIGATION TO RESOLVE ANY DISPUTE, CLAIM, CAUSE OF ACTION OR CONTROVERSY UNDER THIS AGREEMENT OR ANY OTHER LOAN DOCUMENT (EACH, A “CLAIM”), THEN, UPON THE WRITTEN REQUEST OF SUCH PARTY, SUCH CLAIM, INCLUDING ANY AND ALL QUESTIONS
OF LAW OR FACT RELATING 

  
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THERETO, SHALL BE DETERMINED EXCLUSIVELY BY A JUDICIAL REFERENCE PROCEEDING. EXCEPT AS OTHERWISE PROVIDED IN SECTION 12(b), VENUE FOR ANY SUCH REFERENCE PROCEEDING SHALL BE THE STATE
OR FEDERAL COURT IN THE COUNTY OR DISTRICT WHERE VENUE IS APPROPRIATE UNDER APPLICABLE LAW (THE “COURT”). THE PARTIES SHALL SELECT A SINGLE NEUTRAL REFEREE, WHO SHALL BE A RETIRED STATE OR FEDERAL JUDGE. IF THE PARTIES CANNOT AGREE
UPON A REFEREE, THE COURT SHALL APPOINT THE REFEREE. THE REFEREE SHALL REPORT A STATEMENT OF DECISION TO THE COURT. NOTHING IN THIS PARAGRAPH SHALL LIMIT THE RIGHT OF ANY PARTY AT ANY TIME TO EXERCISE SELF-HELP REMEDIES, FORECLOSE AGAINST COLLATERAL
OR OBTAIN PROVISIONAL REMEDIES (INCLUDING, WITHOUT LIMITATION, CLAIM AND DELIVERY, INJUNCTIVE RELIEF, ATTACHMENT OR THE APPOINTMENT OF A RECEIVER). THE PARTIES SHALL BEAR THE FEES AND EXPENSES OF THE REFEREE EQUALLY UNLESS THE REFEREE ORDERS
OTHERWISE. THE REFEREE ALSO SHALL DETERMINE ALL ISSUES RELATING TO THE APPLICABILITY, INTERPRETATION, AND ENFORCEABILITY OF THIS SECTION 12(d). THE PARTIES ACKNOWLEDGE THAT ANY CLAIM DETERMINED BY REFERENCE PURSUANT TO THIS
SECTION 12(d) SHALL NOT BE ADJUDICATED BY A JURY. 
  

	 13.
	 ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS. 



13.1    Assignments and Participations. 

(a)    Any Lender may assign and delegate to one or more assignees (each an
“Assignee”) that are Eligible Transferees all or any portion of the Obligations, the Commitments and the other rights and obligations of such Lender hereunder and under the other Loan Documents, in a minimum amount (unless waived by
the Agent) of $5,000,000 (except such minimum amount shall not apply to (x) an assignment or delegation by any Lender to any other Lender or an Affiliate of any Lender or (y) a group of new Lenders, each of whom is an Affiliate of each
other or a fund or account managed by any such new Lender or an Affiliate of such new Lender to the extent that the aggregate amount to be assigned to all such new Lenders is at least $5,000,000); provided, however, that Borrower and
Agent may continue to deal solely and directly with such Lender in connection with the interest so assigned to an Assignee until (i) written notice of such assignment, together with payment instructions, addresses, and related information with
respect to the Assignee, have been given to Borrower and Agent by such Lender and the Assignee, (ii) such Lender and its Assignee have delivered to Borrower and Agent an Assignment and Acceptance and Agent has notified the assigning Lender of
its receipt thereof in accordance with Section 13.1(b), and (iii) unless waived by the Agent, the assigning Lender or Assignee has paid to Agent for Agent’s separate account a processing fee in the amount of $3,500. Anything
contained herein to the contrary notwithstanding, the payment of any fees shall not be required and the Assignee need not be an Eligible Transferee if such assignment is in connection with any merger, consolidation, sale, transfer, or other
disposition of all or any substantial portion of the business or loan portfolio of the assigning Lender. 

(b)    From and after the date that Agent notifies the assigning Lender (with a copy to Borrower)
that it has received an executed Assignment and Acceptance and, if applicable, payment of the required processing fee, (i) the Assignee thereunder shall be a party hereto and, to the extent that rights and obligations hereunder have been
assigned to it pursuant to such Assignment and Acceptance, shall have the rights and obligations of a Lender under the Loan Documents, and (ii) the assigning Lender shall, to the extent that rights and obligations hereunder and under the other
Loan Documents have been assigned by it pursuant to such Assignment and Acceptance, relinquish its rights (except with respect to Section 10.3 hereof) 

  
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and be released from any future obligations under this Agreement (and in the case of an Assignment and Acceptance covering all or the remaining portion of an assigning Lender’s rights and
obligations under this Agreement and the other Loan Documents, such Lender shall cease to be a party hereto and thereto), and such assignment shall effect a novation among Borrower, the assigning Lender, and the Assignee; provided,
however, that nothing contained herein shall release any assigning Lender from obligations that survive the termination of this Agreement, including such assigning Lender’s obligations under Section 15 and
Section 16.7(a) of this Agreement. 
 (c)    By executing and delivering an
Assignment and Acceptance, the assigning Lender thereunder and the Assignee thereunder confirm to and agree with each other and the other parties hereto as follows: (i) other than as provided in such Assignment and Acceptance, such assigning
Lender makes no representation or warranty and assumes no responsibility with respect to any statements, warranties or representations made in or in connection with this Agreement or the execution, legality, validity, enforceability, genuineness,
sufficiency or value of this Agreement or any other Loan Document furnished pursuant hereto, (ii) such assigning Lender makes no representation or warranty and assumes no responsibility with respect to the financial condition of Borrower or the
performance or observance by Borrower of any of its obligations under this Agreement or any other Loan Document furnished pursuant hereto, (iii) such Assignee confirms that it has received a copy of this Agreement, together with such other
documents and information as it has deemed appropriate to make its own credit analysis and decision to enter into such Assignment and Acceptance, (iv) such Assignee will, independently and without reliance upon Agent, such assigning Lender or
any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action under this Agreement, (v) such Assignee appoints and authorizes
Agent to take such actions and to exercise such powers under this Agreement as are delegated to Agent, by the terms hereof, together with such powers as are reasonably incidental thereto, and (vi) such Assignee agrees that it will perform all
of the obligations which by the terms of this Agreement are required to be performed by it as a Lender. 

(d)    Immediately upon Agent’s receipt of the required processing fee, if applicable, and
delivery of notice to the assigning Lender pursuant to Section 13.1(b), this Agreement shall be deemed to be amended to the extent, but only to the extent, necessary to reflect the addition of the Assignee and the resulting adjustment of
the Commitments arising therefrom. The Commitment allocated to each Assignee shall reduce such Commitment of the assigning Lender pro tanto. 
 (e)    Any Lender may at any time sell to one or more commercial banks, financial institutions, or other Persons (a “Participant”) participating interests in all or
any portion of its Obligations, its Commitment, and the other rights and interests of that Lender (the “Originating Lender”) hereunder and under the other Loan Documents; provided, however, that (i) the
Originating Lender shall remain a “Lender” for all purposes of this Agreement and the other Loan Documents and the Participant receiving the participating interest in the Obligations, the Commitments, and the other rights and interests of
the Originating Lender hereunder shall not constitute a “Lender” hereunder or under the other Loan Documents and the Originating Lender’s obligations under this Agreement shall remain unchanged, (ii) the Originating Lender shall
remain solely responsible for the performance of such obligations, (iii) Borrower, Agent, and the Lenders shall continue to deal solely and directly with the Originating Lender in connection with the Originating Lender’s rights and
obligations under this Agreement and the other Loan Documents, (iv) no Lender shall transfer or grant any participating interest under which the Participant has the right to approve any amendment to, or any consent or waiver with respect to,
this Agreement or any other Loan Document, except to the extent such amendment to, or consent or waiver with respect to this Agreement or of any other Loan Document would (A) extend the final maturity date of the Obligations hereunder in which
such Participant is participating, 

  
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(B) reduce the interest rate applicable to the Obligations hereunder in which such Participant is participating, (C) release all or substantially all of the Collateral or guaranties
(except to the extent expressly provided herein or in any of the Loan Documents) supporting the Obligations hereunder in which such Participant is participating, (D) postpone the payment of, or reduce the amount of, the interest or fees payable
to such Participant through such Lender, or (E) change the amount or due dates of scheduled principal repayments or prepayments or premiums, and (v) all amounts payable by Borrower hereunder shall be determined as if such Lender had not
sold such participation, except that, if amounts outstanding under this Agreement are due and unpaid, or shall have been declared or shall have become due and payable upon the occurrence of an Event of Default, each Participant shall be deemed to
have the right of set off in respect of its participating interest in amounts owing under this Agreement to the same extent as if the amount of its participating interest were owing directly to it as a Lender under this Agreement. The rights of any
Participant only shall be derivative through the Originating Lender with whom such Participant participates and no Participant shall have any rights under this Agreement or the other Loan Documents or any direct rights as to the other Lenders,
Agent, Borrower, the Collections of Borrower or its Subsidiaries, the Collateral, or otherwise in respect of the Obligations. No Participant shall have the right to participate directly in the making of decisions by the Lenders among themselves.

 (f)    In connection with any such assignment or participation or proposed assignment or
participation, a Lender may, subject to the provisions of Section 16.7, disclose all documents and information which it now or hereafter may have relating to Borrower and its Subsidiaries and their respective businesses. 

(g)    Any other provision in this Agreement notwithstanding, any Lender may at any time create a
security interest in, or pledge, all or any portion of its rights under and interest in this Agreement in favor of any Federal Reserve Bank in accordance with Regulation A of the Federal Reserve Bank or U.S. Treasury Regulation 31 CFR
§203.24, and such Federal Reserve Bank may enforce such pledge or security interest in any manner permitted under applicable law. 
 13.2    Successors. This Agreement shall bind and inure to the benefit of the respective successors and assigns of each of the parties; provided,
however, that Borrower may not assign this Agreement or any rights or duties hereunder without the Lenders’ prior written consent and any prohibited assignment shall be absolutely void ab initio. No consent to assignment by
the Lenders shall release Borrower from its Obligations. A Lender may assign this Agreement and the other Loan Documents and its rights and duties hereunder and thereunder pursuant to Section 13.1 hereof and, except as expressly required
pursuant to Section 13.1 hereof, no consent or approval by Borrower is required in connection with any such assignment. 
  

	 14.
	 AMENDMENTS; WAIVERS. 


 14.1    Amendments and Waivers. No amendment or waiver of any provision of this Agreement or any other Loan Document (other than Bank Product Agreements or the Fee
Letter), and no consent with respect to any departure by Borrower therefrom, shall be effective unless the same shall be in writing and signed by the Required Lenders (or by Agent at the written request of the Required Lenders) and Borrower and then
any such waiver or consent shall be effective, but only in the specific instance and for the specific purpose for which given; ,provided, however, that no such waiver, amendment, or consent shall, unless in writing and signed by all of
the Lenders directly affected thereby and Borrower, do any of the following: 

(a)    increase or extend any Commitment of any Lender, 

  
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 (b)    postpone or delay any date fixed by this
Agreement or any other Loan Document for any payment of principal, interest, fees, or other amounts due hereunder or under any other Loan Document, 
 (c) reduce the principal of, or the rate of interest on, any loan or other extension of credit hereunder, or reduce any fees or other amounts payable hereunder or under any other Loan Document,

 (d)    change the Pro Rata Share that is required to take any action hereunder,

 (e)    amend or modify this Section or any provision of this Agreement providing for
consent or other action by all Lenders, 
 (f)    other than as permitted by
Section 15.12, release Agent’s Lien in and to any of the Collateral, 

(g)    change the definition of “Required Lenders” or “Pro Rata Share”,

 (h)    contractually subordinate any of the Agent’s Liens, 

(i)    other than in connection with a merger, liquidation, dissolution or sale of such Person
expressly permitted by the terms hereof or the other Loan Documents, release Borrower or any Guarantor from any obligation for the payment of money, 
 (j)    amend any of the provisions of Section 2.4(b), 
 (k)    change the definition of Borrowing Base or the definitions of Eligible Accounts, Eligible Agency Model Accounts, Eligible A/R Model Accounts, Maximum Revolver Amount, Available
Increase Amount, or Term Loan Amount, or change Section 2.1(b), or 

(l)    amend any of the provisions of Section 15. 

and, provided further, however, that no amendment, waiver or consent shall, unless in writing and signed by Agent, Issuing
Lender, or Swing Lender, as applicable, affect the rights or duties of Agent, Issuing Lender, or Swing Lender, as applicable, under this Agreement or any other Loan Document. The foregoing notwithstanding, any amendment, modification, waiver,
consent, termination, or release of, or with respect to, any provision of this Agreement or any other Loan Document that relates only to the relationship of the Lender Group among themselves, and that does not affect the rights or obligations of
Borrower, shall not require consent by or the agreement of Borrower. 

14.2    Replacement of Holdout Lender. 

(a)    If any action to be taken by the Lender Group or Agent hereunder requires the unanimous
consent, authorization, or agreement of all Lenders and if such action has received the consent, authorization, or agreement of the Required Lenders but not all of the Lenders, then Agent, upon at least 5 Business Days prior irrevocable notice, may
permanently replace any Lender (a “Holdout Lender”) that failed to give its consent, authorization, or agreement with one or more substitute Lenders (each, a “Replacement Lender”), and the Holdout Lender shall have
no right to refuse to be replaced hereunder. Such notice to replace the Holdout Lender shall specify an effective date for such replacement, which date shall not be later than 15 Business Days after the date such notice is given. 

  
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 (b)    Prior to the effective date of such replacement,
the Holdout Lender and each Replacement Lender shall execute and deliver an Assignment and Acceptance, subject only to the Holdout Lender being repaid its share of the outstanding Obligations (including an assumption of its Pro Rata Share of the
Risk Participation Liability) without any premium or penalty of any kind whatsoever. If the Holdout Lender shall refuse or fail to execute and deliver any such Assignment and Acceptance prior to the effective date of such replacement, the Holdout
Lender shall be deemed to have executed and delivered such Assignment and Acceptance. The replacement of any Holdout Lender shall be made in accordance with the terms of Section 13.1. Until such time as the Replacement Lenders shall have
acquired all of the Obligations, the Commitments, and the other rights and obligations of the Holdout Lender hereunder and under the other Loan Documents, the Holdout Lender shall remain obligated to make the Holdout Lender’s Pro Rata Share of
Advances and to purchase a participation in each Letter of Credit, in an amount equal to its Pro Rata Share of the Risk Participation Liability of such Letter of Credit. 

14.3    No Waivers; Cumulative Remedies. No failure by Agent or any Lender to
exercise any right, remedy, or option under this Agreement or any other Loan Document, or delay by Agent or any Lender in exercising the same, will operate as a waiver thereof. No waiver by Agent or any Lender will be effective unless it is in
writing, and then only to the extent specifically stated. No waiver by Agent or any Lender on any occasion shall affect or diminish Agent’s and each Lender’s rights thereafter to require strict performance by Borrower of any provision of
this Agreement. Agent’s and each Lender’s rights under this Agreement and the other Loan Documents will be cumulative and not exclusive of any other right or remedy that Agent or any Lender may have. 

 

	 15.
	 AGENT; THE LENDER GROUP. 


 15.1    Appointment and Authorization of Agent. Each Lender hereby designates and appoints WFF as its representative under this Agreement and the other Loan
Documents and each Lender hereby irrevocably authorizes Agent to execute and deliver each of the other Loan Documents on its behalf and to take such other action on its behalf under the provisions of this Agreement and each other Loan Document and
to exercise such powers and perform such duties as are expressly delegated to Agent by the terms of this Agreement or any other Loan Document, together with such powers as are reasonably incidental thereto. Agent agrees to act as such on the express
conditions contained in this Section 15. The provisions of this Section 15 (other than the proviso to Section 15.11(a)) are solely for the benefit of Agent, and the Lenders, and Borrower and its Subsidiaries shall
have no rights as a third party beneficiary of any of the provisions contained herein. Any provision to the contrary contained elsewhere in this Agreement or in any other Loan Document notwithstanding, Agent shall not have any duties or
responsibilities, except those expressly set forth herein, nor shall Agent have or be deemed to have any fiduciary relationship with any Lender, and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read
into this Agreement or any other Loan Document or otherwise exist against Agent; it being expressly understood and agreed that the use of the word “Agent” is for convenience only, that WFF is merely the representative of the Lenders, and
only has the contractual duties set forth herein. Except as expressly otherwise provided in this Agreement, Agent shall have and may use its sole discretion with respect to exercising or refraining from exercising any discretionary rights or taking
or refraining from taking any actions that Agent expressly is entitled to take or assert under or pursuant to this Agreement and the other Loan Documents. Without limiting the generality of the foregoing, or of any other provision of the Loan
Documents that provides rights or powers to Agent, Lenders agree that Agent shall have the right to exercise the following powers as long as this Agreement remains in effect: (a) maintain, in accordance with its customary business practices,
ledgers and records reflecting the status of the Obligations, the Collateral, the Collections of Borrower and its Subsidiaries, and related matters, (b) execute or file any and all financing or similar statements or notices, 

  
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amendments, renewals, supplements, documents, instruments, proofs of claim, notices and other written agreements with respect to the Loan Documents, (c) make Advances, for itself or on
behalf of Lenders as provided in the Loan Documents, (d) exclusively receive, apply, and distribute the Collections of Borrower and its Subsidiaries as provided in the Loan Documents, (e) open and maintain such bank accounts and cash
management arrangements as Agent deems necessary and appropriate in accordance with the Loan Documents for the foregoing purposes with respect to the Collateral and the Collections of Borrower and its Subsidiaries, (f) perform, exercise, and
enforce any and all other rights and remedies of the Lender Group with respect to Borrower, the Obligations, the Collateral, the Collections of Borrower and its Subsidiaries, or otherwise related to any of same as provided in the Loan Documents, and
(g) incur and pay such Lender Group Expenses as Agent may deem necessary or appropriate for the performance and fulfillment of its functions and powers pursuant to the Loan Documents. No Lender that also is designated as a “Documentation
Agent” hereunder shall have any right, power, duty, responsibility, obligation or liability under this Agreement, except for the duties, responsibilities, obligations and liabilities of a Lender hereunder. 

15.2    Delegation of Duties. Agent may execute any of its duties under this
Agreement or any other Loan Document by or through agents, employees or attorneys in fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties. Agent shall not be responsible for the negligence or misconduct of
any agent or attorney in fact that it selects as long as such selection was made without gross negligence or willful misconduct. 
 15.3    Liability of Agent. None of the Agent-Related Persons shall (a) be liable for any action taken or omitted to be taken by any of them under or in
connection with this Agreement or any other Loan Document or the transactions contemplated hereby (except for its own gross negligence or willful misconduct), or (b) be responsible in any manner to any of the Lenders for any recital, statement,
representation or warranty made by Borrower or any Subsidiary or Affiliate of Borrower, or any officer or director thereof, contained in this Agreement or in any other Loan Document, or in any certificate, report, statement or other document
referred to or provided for in, or received by Agent under or in connection with, this Agreement or any other Loan Document, or the validity, effectiveness, genuineness, enforceability or sufficiency of this Agreement or any other Loan Document, or
for any failure of Borrower or any other party to any Loan Document to perform its obligations hereunder or thereunder. No Agent-Related Person shall be under any obligation to any Lender to ascertain or to inquire as to the observance or
performance of any of the agreements contained in, or conditions of, this Agreement or any other Loan Document, or to inspect the books and records or properties of Borrower or the books or records or properties of any of Borrower’s
Subsidiaries or Affiliates. 
 15.4    Reliance by Agent. Agent shall be
entitled to rely, and shall be fully protected in relying, upon any writing, resolution, notice, consent, certificate, affidavit, letter, telegram, telefacsimile or other electronic method of transmission, telex or telephone message, statement or
other document or conversation believed by it to be genuine and correct and to have been signed, sent, or made by the proper Person or Persons, and upon advice and statements of legal counsel (including counsel to Borrower or counsel to any Lender),
independent accountants and other experts selected by Agent. Agent shall be fully justified in failing or refusing to take any action under this Agreement or any other Loan Document unless Agent shall first receive such advice or concurrence of the
Lenders as it deems appropriate and until such instructions are received, Agent shall act, or refrain from acting, as it deems advisable. If Agent so requests, it shall first be indemnified to its reasonable satisfaction by the Lenders against any
and all liability and expense that may be incurred by it by reason of taking or continuing to take any such action. Agent shall in all cases be fully protected in acting, or in refraining from acting, under this Agreement or any other Loan Document
in 

  
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accordance with a request or consent of the requisite Lenders and such request and any action taken or failure to act pursuant thereto shall be binding upon all of the Lenders. 

15.5    Notice of Default or Event of Default. Agent shall not be deemed to have
knowledge or notice of the occurrence of any Default or Event of Default, except with respect to defaults in the payment of principal, interest, fees, and expenses required to be paid to Agent for the account of the Lenders and, except with respect
to Events of Default of which Agent has actual knowledge, unless Agent shall have received written notice from a Lender or Borrower referring to this Agreement, describing such Default or Event of Default, and stating that such notice is a
“notice of default.” Agent promptly will notify the Lenders of its receipt of any such notice or of any Event of Default of which Agent has actual knowledge. If any Lender obtains actual knowledge of any Event of Default, such Lender
promptly shall notify the other Lenders and Agent of such Event of Default. Each Lender shall be solely responsible for giving any notices to its Participants, if any. Subject to Section 15.4, Agent shall take such action with respect to
such Default or Event of Default as may be requested by the Required Lenders in accordance with Section 8; provided, however, that unless and until Agent has received any such request, Agent may (but shall not be obligated
to) take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable. 
 15.6    Credit Decision. Each Lender acknowledges that none of the Agent-Related Persons has made any representation or warranty to it, and that no act by Agent
hereinafter taken, including any review of the affairs of Borrower and its Subsidiaries or Affiliates, shall be deemed to constitute any representation or warranty by any Agent-Related Person to any Lender. Each Lender represents to Agent that it
has, independently and without reliance upon any Agent-Related Person and based on such documents and information as it has deemed appropriate, made its own appraisal of and investigation into the business, prospects, operations, property, financial
and other condition and creditworthiness of Borrower and any other Person party to a Loan Document, and all applicable bank regulatory laws relating to the transactions contemplated hereby, and made its own decision to enter into this Agreement and
to extend credit to Borrower. Each Lender also represents that it will, independently and without reliance upon any Agent-Related Person and based on such documents and information as it shall deem appropriate at the time, continue to make its own
credit analysis, appraisals and decisions in taking or not taking action under this Agreement and the other Loan Documents, and to make such investigations as it deems necessary to inform itself as to the business, prospects, operations, property,
financial and other condition and creditworthiness of Borrower and any other Person party to a Loan Document. Except for notices, reports, and other documents expressly herein required to be furnished to the Lenders by Agent, Agent shall not have
any duty or responsibility to provide any Lender with any credit or other information concerning the business, prospects, operations, property, financial and other condition or creditworthiness of Borrower and any other Person party to a Loan
Document that may come into the possession of any of the Agent-Related Persons. 

15.7    Costs and Expenses; Indemnification. Agent may incur and pay Lender Group
Expenses to the extent Agent reasonably deems necessary or appropriate for the performance and fulfillment of its functions, powers, and obligations pursuant to the Loan Documents, including court costs, attorneys fees and expenses, fees and
expenses of financial accountants, advisors, consultants, and appraisers, costs of collection by outside collection agencies, auctioneer fees and expenses, and costs of security guards or insurance premiums paid to maintain the Collateral, whether
or not Borrower is obligated to reimburse Agent or Lenders for such expenses pursuant to this Agreement or otherwise. Agent is authorized and directed to deduct and retain sufficient amounts from the Collections of Borrower and its Subsidiaries
received by Agent to reimburse Agent for such out-of-pocket costs and expenses prior to the distribution of any amounts to Lenders. In the event Agent is not reimbursed for such costs and expenses by Borrower or its Subsidiaries, 

  
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each Lender hereby agrees that it is and shall be obligated to pay to Agent such Lender’s Pro Rata Share thereof. Whether or not Related Persons (to the extent not reimbursed by or on behalf
of Borrower and without limiting the obligation of Borrower to do so), according to their Pro Rata Shares, from and against any and all Indemnified Liabilities; provided, however, that no Lender shall be liable for the payment to any
Agent-Related Person of any portion of such Indemnified Liabilities resulting solely from such Person’s gross negligence or willful misconduct nor shall any Lender be liable for the obligations of any Defaulting Lender in failing to make an
Advance or other extension of credit hereunder. Without limitation of the foregoing, each Lender shall reimburse Agent upon demand for such Lender’s Pro Rata Share of any costs or out of pocket expenses (including attorneys, accountants,
advisors, and consultants fees and expenses) incurred by Agent in connection with the preparation, execution, delivery, administration, modification, amendment, or enforcement (whether through negotiations, legal proceedings or otherwise) of, or
legal advice in respect of rights or responsibilities under, this Agreement, any other Loan Document, or any document contemplated by or referred to herein, to the extent that Agent is not reimbursed for such expenses by or on behalf of Borrower.
The undertaking in this Section shall survive the payment of all Obligations hereunder and the resignation or replacement of Agent. 
 15.8    Agent in Individual Capacity. WFF and its Affiliates may make loans to, issue letters of credit for the account of, accept deposits from, acquire equity
interests in, and generally engage in any kind of banking, trust, financial advisory, underwriting, or other business with Borrower and its Subsidiaries and Affiliates and any other Person party to any Loan Documents as though WFF were not Agent
hereunder, and, in each case, without notice to or consent of the other members of the Lender Group. The other members of the Lender Group acknowledge that, pursuant to such activities, WFF or its Affiliates may receive information regarding
Borrower or its Affiliates and any other Person party to any Loan Documents that is subject to confidentiality obligations in favor of Borrower or such other Person and that prohibit the disclosure of such information to the Lenders, and the Lenders
acknowledge that, in such circumstances (and in the absence of a waiver of such confidentiality obligations, which waiver Agent will use its reasonable best efforts to obtain), Agent shall not be under any obligation to provide such information to
them. The terms “Lender” and “Lenders” include WFF in its individual capacity. 

15.9    Successor Agent. Agent may resign as Agent upon 45 days notice to the
Lenders (unless such notice is waived by the Required Lenders). If Agent resigns under this Agreement, the Required Lenders shall appoint a successor Agent for the Lenders. If no successor Agent is appointed prior to the effective date of the
resignation of Agent, Agent may appoint, after consulting with the Lenders, a successor Agent. If Agent has materially breached or failed to perform any material provision of this Agreement or of applicable law, the Required Lenders may agree in
writing to remove and replace Agent with a successor Agent from among the Lenders. In any such event, upon the acceptance of its appointment as successor Agent hereunder, such successor Agent shall succeed to all the rights, powers, and duties of
the retiring Agent and the term “Agent” shall mean such successor Agent and the retiring Agent’s appointment, powers, and duties as Agent shall be terminated. After any retiring Agent’s resignation hereunder as Agent, the
provisions of this Section 15 shall inure to its benefit as to any actions taken or omitted to be taken by it while it was Agent under this Agreement. If no successor Agent has accepted appointment as Agent by the date which is 45 days
following a retiring Agent’s notice of resignation, the retiring Agent’s resignation shall nevertheless thereupon become effective and the Lenders shall perform all of the duties of Agent hereunder until such time, if any, as the Lenders
appoint a successor Agent as provided for above. 
 15.10    Lender in Individual
Capacity. Any Lender and its respective Affiliates may make loans to, issue letters of credit for the account of, accept deposits from, acquire equity interests in and generally engage in any kind of banking, trust, financial advisory,
underwriting, or other business with Borrower and its 

  
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Subsidiaries and Affiliates and any other Person party to any Loan Documents as though such Lender were not a Lender hereunder without notice to or consent of the other members of the Lender
Group. The other members of the Lender Group acknowledge that, pursuant to such activities, such Lender and its respective Affiliates may receive information regarding Borrower or its Affiliates and any other Person party to any Loan Documents that
is subject to confidentiality obligations in favor of Borrower or such other Person and that prohibit the disclosure of such information to the Lenders, and the Lenders acknowledge that, in such circumstances (and in the absence of a waiver of such
confidentiality obligations, which waiver such Lender will use its reasonable best efforts to obtain), such Lender shall not be under any obligation to provide such information to them. With respect to the Swing Loans and Protective Advances, Swing
Lender shall have the same rights and powers under this Agreement as any other Lender and may exercise the same as though it were not the sub-agent of Agent. 
 15.11    Withholding Taxes. 
 (a)    All payments made by Borrower hereunder or under any note or other Loan Document will be made without setoff, counterclaim, or other defense. In addition, all such payments will
be made free and clear of, and without deduction or withholding for, any present or future Taxes, and in the event any deduction or withholding of Taxes is required, Borrower shall comply with the penultimate sentence of this
Section 15.11(a). “Taxes” shall mean, any taxes, levies, imposts, duties, fees, assessments or other charges of whatever nature now or hereafter imposed by any jurisdiction or by any political subdivision or taxing authority
thereof or therein with respect to such payments (but excluding any tax imposed by any jurisdiction or by any political subdivision or taxing authority thereof or therein measured by or based on the net income or net profits of any Lender) and all
interest, penalties or similar liabilities with respect thereto. If any Taxes are so levied or imposed, Borrower agrees to pay the full amount of such Taxes and such additional amounts as may be necessary so that every payment of all amounts due
under this Agreement, any note, or Loan Document, including any amount paid pursuant to this Section 15.11(a) after withholding or deduction for or on account of any Taxes, will not be less than the amount provided for herein; provided,
however, that Borrower shall not be required to increase any such amounts if the increase in such amount payable results from Agent’s or such Lender’s own willful misconduct or gross negligence (as finally determined by a court of
competent jurisdiction). Borrower will furnish to Agent as promptly as possible after the date the payment of any Tax is due pursuant to applicable law certified copies of tax receipts evidencing such payment by Borrower. 

(b)    If a Lender claims an exemption from United States withholding tax, Lender agrees with and in
favor of Agent and Borrower, to deliver to Agent: 
 (i)    if such Lender claims an
exemption from United States withholding tax pursuant to its portfolio interest exception, (A) a statement of the Lender, signed under penalty of perjury, that it is not a (I) a “bank” as described in Section 881(c)(3)(A) of
the IRC, (II) a 10% shareholder of Borrower (within the meaning of Section 871(h)(3)(B) of the IRC), or (III) a controlled foreign corporation related to Borrower within the meaning of Section 864(d)(4) of the IRC, and (B) a
properly completed and executed IRS Form W-8BEN, before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower; 

(ii)    if such Lender claims an exemption from, or a reduction of, withholding tax under a United
States tax treaty, properly completed and executed IRS Form W-8BEN before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower; 

  
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 (iii)    if such Lender claims that interest paid under
this Agreement is exempt from United States withholding tax because it is effectively connected with a United States trade or business of such Lender, two properly completed and executed copies of IRS Form W-8ECI before receiving its first payment
under this Agreement and at any other time reasonably requested by Agent or Borrower; or 

(iv)    such other form or forms, including IRS Form W-9, as may be required under the IRC or other
laws of the United States as a condition to exemption from, or reduction of, United States withholding or backup withholding tax before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower.

 Lender agrees promptly to notify Agent and Borrower of any change in circumstances which would modify or render invalid any
claimed exemption or reduction. 
 (c)    If a Lender claims an exemption from withholding
tax in a jurisdiction other than the United States, Lender agrees with and in favor of Agent and Borrower, to deliver to Agent any such form or forms, as may be required under the laws of such jurisdiction as a condition to exemption from, or
reduction of, foreign withholding or backup withholding tax before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower. 

Lender agrees promptly to notify Agent and Borrower of any change in circumstances which would modify or render invalid any claimed
exemption or reduction. 
 (d)    If any Lender claims exemption from, or reduction of,
withholding tax and such Lender sells, assigns, grants a participation in, or otherwise transfers all or part of the Obligations of Borrower to such Lender, such Lender agrees to notify Agent and Borrower of the percentage amount in which it is no
longer the beneficial owner of Obligations of Borrower to such Lender. To the extent of such percentage amount, Agent and Borrower will treat such Lender’s documentation provided pursuant to, Sections 15.11(b) or 15.11(c) as
no longer valid. With respect to such percentage amount, Lender may provide new documentation, pursuant to Sections 15.11 (b) or 15.11(c), if applicable. 

(e)    If any Lender is entitled to a reduction in the applicable withholding tax, Agent may withhold
from any interest payment to such Lender an amount equivalent to the applicable withholding tax after taking into account such reduction. If the forms or other documentation required by subsection (b) or (c) of this
Section 15.11 are not delivered to Agent, then Agent may withhold from any interest payment to such Lender not providing such forms or other documentation an amount equivalent to the applicable withholding tax. 

(f)    If the IRS or any other Governmental Authority of the United States or other jurisdiction
asserts a claim that Agent did not properly withhold tax from amounts paid to or for the account of any Lender due to a failure on the part of the Lender (because the appropriate form was not delivered, was not properly executed, or because such
Lender failed to notify Agent of a change in circumstances which rendered the exemption from, or reduction of, withholding tax ineffective, or for any other reason) such Lender shall indemnify and hold Agent harmless for all amounts paid, directly
or indirectly, by Agent, as tax or otherwise, including penalties and interest, and including any taxes imposed by any jurisdiction on the amounts payable to Agent under this Section 15.11, together with all costs and expenses (including
attorneys 

  
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fees and expenses). The obligation of the Lenders under this subsection shall survive the payment of all Obligations and the resignation or replacement of Agent. 

15.12    Collateral Matters. 

(a)    The Lenders hereby irrevocably authorize Agent, at its option and in its sole discretion, to
release any Lien on any Collateral (i) upon the termination of the Commitments and payment and satisfaction in full by Borrower of all Obligations, (ii) constituting property being sold or disposed of if a release is required or desirable
in connection therewith and if Borrower certifies to Agent that the sale or disposition is permitted under Section 6.4 of this Agreement or the other Loan Documents (and Agent may rely conclusively on any such certificate, without
further inquiry), (iii) constituting property in which Borrower or its Subsidiaries owned no interest at the time the Agent’s Lien was granted nor at any time thereafter, or (iv) constituting property leased to Borrower or its
Subsidiaries under a lease that has expired or is terminated in a transaction permitted under this Agreement. Except as provided above, Agent will not execute and deliver a release of any Lien on any Collateral without the prior written
authorization of (y) if the release is of all or substantially all of the Collateral, all of the Lenders, or (z) otherwise, the Required Lenders. Upon request by Agent or Borrower at any time, the Lenders will confirm in writing
Agent’s authority to release any such Liens on particular types or items of Collateral pursuant to this Section 15.12; provided, however, that (1) Agent shall not be required to execute any document necessary to
evidence such release on terms that, in Agent’s opinion, would expose Agent to liability or create any obligation or entail any consequence other than the release of such Lien without recourse, representation, or warranty, and (2) such
release shall not in any manner discharge, affect, or impair the Obligations or any Liens (other than those expressly being released) upon (or obligations of Borrower in respect of) all interests retained by Borrower, including, the proceeds of any
sale, all of which shall continue to constitute part of the Collateral. 
 (b)    Agent
shall have no obligation whatsoever to any of the Lenders to assure that the Collateral exists or is owned by Borrower or is cared for, protected, or insured or has been encumbered, or that the Agent’s Liens have been properly or sufficiently
or lawfully created, perfected, protected, or enforced or are entitled to any particular priority, or to exercise at all or in any particular manner or under any duty of care, disclosure or fidelity, or to continue exercising, any of the rights,
authorities and powers granted or available to Agent pursuant to any of the Loan Documents, it being understood and agreed that in respect of the Collateral, or any act, omission, or event related thereto, subject to the terms and conditions
contained herein, Agent may act in any manner it may deem appropriate, in its sole discretion given Agent’s own interest in the Collateral in its capacity as one of the Lenders and that Agent shall have no other duty or liability whatsoever to
any Lender as to any of the foregoing, except as otherwise provided herein. 

15.13    Restrictions on Actions by Lenders; Sharing of Payments. 

(a)    Each of the Lenders agrees that it shall not, without the express written consent of Agent,
and that it shall, to the extent it is lawfully entitled to do so, upon the written request of Agent, set off against the Obligations, any amounts owing by such Lender to Borrower or any deposit accounts of Borrower now or hereafter maintained with
such Lender. Each of the Lenders further agrees that it shall not, unless specifically requested to do so in writing by Agent, take or cause to be taken any action, including, the commencement of any legal or equitable proceedings, to foreclose any
Lien on, or otherwise enforce any security interest in, any of the Collateral. 
 (b)    If,
at any time or times any Lender shall receive (i) by payment, foreclosure, setoff, or otherwise, any proceeds of Collateral or any payments with respect to the Obligations, except for any such


  
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proceeds or payments received by such Lender from Agent pursuant to the terms of this Agreement, or (ii) payments from Agent in excess of such Lender’s Pro Rata Share of all such
distributions by Agent, such Lender promptly shall (A) turn the same over to Agent, in kind, and with such endorsements as may be required to negotiate the same to Agent, or in immediately available funds, as applicable, for the account of all
of the Lenders and for application to the Obligations in accordance with the applicable provisions of this Agreement, or (B) purchase, without recourse or warranty, an undivided interest and participation in the Obligations owed to the other
Lenders so that such excess payment received shall be applied ratably as among the Lenders in accordance with their Pro Rata Shares; provided, however, that to the extent that such excess payment received by the purchasing party is
thereafter recovered from it, those purchases of participations shall be rescinded in whole or in part, as applicable, and the applicable portion of the purchase price paid therefor shall be returned to such purchasing party, but without interest
except to the extent that such purchasing party is required to pay interest in connection with the recovery of the excess payment. 
 15.14    Agency for Perfection. Agent hereby appoints each other Lender as its agent (and each Lender hereby accepts such appointment) for the purpose of perfecting
the Agent’s Liens in assets which, in accordance with Article 8 or Article 9, as applicable, of the Code can be perfected only by possession or control. Should any Lender obtain possession or control of any such Collateral, such
Lender shall notify Agent thereof, and, promptly upon Agent’s request therefor shall deliver possession or control of such Collateral to Agent or in accordance with Agent’s instructions. 

15.15    Payments by Agent to the Lenders. All payments to be made by Agent to the
Lenders shall be made by bank wire transfer of immediately available funds pursuant to such wire transfer instructions as each party may designate for itself by written notice to Agent. Concurrently with each such payment, Agent shall identify
whether such payment (or any portion thereof) represents principal, premium, fees, or interest of the Obligations. 
 15.16    Concerning the Collateral and Related Loan Documents. Each member of the Lender Group authorizes and directs Agent to enter into this Agreement and the
other Loan Documents. Each member of the Lender Group agrees that any action taken by Agent in accordance with the terms of this Agreement or the other Loan Documents relating to the Collateral and the exercise by Agent of its powers set forth
therein or herein, together with such other powers that are reasonably incidental thereto, shall be binding upon all of the Lenders. 
 15.17    Field Audits and Examination Reports; Confidentiality; Disclaimers by Lenders; Other Reports and Information. By becoming a party to this Agreement, each
Lender: 
 (a)    is deemed to have requested that Agent furnish such Lender, promptly after
it becomes available, a copy of each field audit or examination report (each a “Report” and collectively, “Reports”) prepared by or at the request of Agent, and Agent shall so furnish each Lender with such Reports,

 (b)    expressly agrees and acknowledges that Agent does not (i) make any
representation or warranty as to the accuracy of any Report, and (ii) shall not be liable for any information contained in any Report, 
 (c)    expressly agrees and acknowledges that the Reports are not comprehensive audits or examinations, that Agent or other party performing any audit or examination will inspect only
specific information regarding Borrower and will rely significantly upon Borrower’s and its Subsidiaries’ books and records, as well as on representations of Borrower’s personnel, 

  
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 (d)    agrees to keep all Reports and other material,
non-public information regarding Borrower and its Subsidiaries and their operations, assets, and existing and contemplated business plans in a confidential manner in accordance with Section 16.7, and 

(e)    without limiting the generality of any other indemnification provision contained in this
Agreement, agrees: (i) to hold Agent and any other Lender preparing a Report harmless from any action the indemnifying Lender may take or fail to take or any conclusion the indemnifying Lender may reach or draw from any Report in connection
with any loans or other credit accommodations that the indemnifying Lender has made or may make to Borrower, or the indemnifying Lender’s participation in, or the indemnifying Lender’s purchase of, a loan or loans of Borrower, and
(ii) to pay and protect, and indemnify, defend and hold Agent, and any such other Lender preparing a Report harmless from and against, the claims, actions, proceedings, damages, costs, expenses, and other amounts (including, attorneys fees and
costs) incurred by Agent and any such other Lender preparing a Report as the direct or indirect result of any third parties who might obtain all or part of any Report through the indemnifying Lender. 

In addition to the foregoing: (x) any Lender may from time to time request of Agent in writing that Agent provide to such Lender a
copy of any report or document provided by Borrower to Agent that has not been contemporaneously provided by Borrower to such Lender, and, upon receipt of such request, Agent promptly shall provide a copy of same to such Lender, (y) to the
extent that Agent is entitled, under any provision of the Loan Documents, to request additional reports or information from Borrower, any Lender may, from time to time, reasonably request Agent to exercise such right as specified in such
Lender’s notice to Agent, whereupon Agent promptly shall request of Borrower the additional reports or information reasonably specified by such Lender, and, upon receipt thereof from Borrower, Agent promptly shall provide a copy of same to such
Lender, and (z) any time that Agent renders to Borrower a statement regarding the Loan Account, Agent shall send a copy of such statement to each Lender. 
 15.18    Several Obligations; No Liability. Notwithstanding that certain of the Loan Documents now or hereafter may have been or will be executed only by or in favor
of Agent in its capacity as such, and not by or in favor of the Lenders, any and all obligations on the part of Agent (if any) to make any credit available hereunder shall constitute the several (and not joint) obligations of the respective Lenders
on a ratable basis, according to their respective Commitments, to make an amount of such credit not to exceed, in principal amount, at any one time outstanding, the amount of their respective Revolver Commitments. Nothing contained herein shall
confer upon any Lender any interest in, or subject any Lender to any liability for, or in respect of, the business, assets, profits, losses, or liabilities of any other Lender. Each Lender shall be solely responsible for notifying its Participants
of any matters relating to the Loan Documents to the extent any such notice may be required, and no Lender shall have any obligation, duty, or liability to any Participant of any other Lender. Except as provided in Section 15.7, no
member of the Lender Group shall have any liability for the acts of any other member of the Lender Group. No Lender shall be responsible to Borrower or any other Person for any failure by any other Lender to fulfill its obligations to make credit
available hereunder, nor to advance for it or on its behalf in connection with its Commitment, nor to take any other action on its behalf hereunder or in connection with the financing contemplated herein. 

15.19    Bank Product Providers. Each Bank Product Provider shall be deemed a
party hereto for purposes of any reference in a Loan Document to the parties for whom Agent is acting it being understood and agreed that the rights and benefits of such Bank Product Provider under the Loan Documents consist exclusively of such Bank
Product Provider’s right to share in payments and collections out of the Collateral as more fully set forth herein. In connection with any such distribution of payments and collections, Agent shall 

  
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be entitled to assume no amounts are due to any Bank Product Provider unless such Bank Product Provider has notified Agent in writing of the amount of any such liability owed to it prior to such
distribution. 
  

	 16.
	 GENERAL PROVISIONS. 


 16.1    Effectiveness. This Agreement shall be binding and deemed effective when executed by Borrower, Agent, and each Lender whose signature is provided for on the
signature pages hereof. 
 16.2    Section Headings. Headings and numbers
have been set forth herein for convenience only. Unless the contrary is compelled by the context, everything contained in each Section applies equally to this entire Agreement. 

16.3    Interpretation. Neither this Agreement nor any uncertainty or ambiguity
herein shall be construed against the Lender Group or Borrower, whether under any rule of construction or otherwise. On the contrary, this Agreement has been reviewed by all parties and shall be construed and interpreted according to the ordinary
meaning of the words used so as to accomplish fairly the purposes and intentions of all parties hereto. 

16.4    Severability of Provisions. Each provision of this Agreement shall be
severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 
 16.5    Counterparts; Electronic Execution. This Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of
which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Agreement. Delivery of an executed counterpart of this Agreement by telefacsimile or other electronic
method of transmission shall be equally as effective as delivery of an original executed counterpart of this Agreement. Any party delivering an executed counterpart of this Agreement by telefacsimile or other electronic method of transmission also
shall deliver an original executed counterpart of this Agreement but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding effect of this Agreement. The foregoing shall apply to each other
Loan Document mutatis mutandis. 
 16.6    Revival and Reinstatement of
Obligations. If the incurrence or payment of the Obligations by Borrower or Guarantor or the transfer to the Lender Group of any property should for any reason subsequently be declared to be void or voidable under any state or federal
law relating to creditors’ rights, including provisions of the Bankruptcy Code relating to fraudulent conveyances, preferences, or other voidable or recoverable payments of money or transfers of property (each, a “Voidable
Transfer”), and if the Lender Group is required to repay or restore, in whole or in part, any such Voidable Transfer, or elects to do so upon the reasonable advice of its counsel, then, as to any such Voidable Transfer, or the amount
thereof that the Lender Group is required or elects to repay or restore, and as to all reasonable costs, expenses, and attorneys fees of the Lender Group related thereto, the liability of Borrower or Guarantor automatically shall be revived,
reinstated, and restored and shall exist as though such Voidable Transfer had never been made. 

16.7    Confidentiality. 

(a)    Agent and Lenders each individually (and not jointly or jointly and severally) agree that
material, non-public information regarding Borrower and its Subsidiaries, their operations, assets, and existing and contemplated business plans shall be treated by Agent and the Lenders in a confidential manner,


  
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and shall not be disclosed by Agent and the Lenders to Persons who are not parties to this Agreement, except: (i) to attorneys for and other advisors, accountants, auditors, and consultants
to any member of the Lender Group, (ii) to Subsidiaries and Affiliates of any member of the Lender Group (including the Bank Product Providers), provided that any such Subsidiary or Affiliate shall have agreed to receive such information
hereunder subject to the terms of this Section 16.7, (iii) as may be required by statute, decision, or judicial or administrative order, rule, or regulation, (iv) as may be agreed to in advance by Borrower or as requested or
required by any Governmental Authority pursuant to any subpoena or other legal process, (v) as to any such information that is or becomes generally available to the public (other than as a result of prohibited disclosure by Agent or the
Lenders), (vi) in connection with any assignment, participation or pledge of any Lender’s interest under this Agreement, provided that any such assignee, participant, or pledgee shall have agreed in writing to receive such information
hereunder subject to the terms of this Section, and (vii) in connection with any litigation or other adversary proceeding involving parties hereto which such litigation or adversary proceeding involves claims related to the rights or duties of
such parties under this Agreement or the other Loan Documents. The provisions of this Section 16.7(a) shall survive for 2 years after the payment in full of the Obligations. 

(b)    Anything in this Agreement to the contrary notwithstanding, Agent may provide information
concerning the terms and conditions of this Agreement and the other Loan Documents to loan syndication and pricing reporting services. 
 16.8    Lender Group Expenses. Borrower agrees to pay any and all Lender Group Expenses promptly after demand therefor by Agent and agrees that its obligations
contained in this Section 16.8 shall survive payment or satisfaction in full of all other Obligations. 

16.9    USA PATRIOT Act. Each Lender that is subject to the requirements of the
Act hereby notifies the Borrower that pursuant to the requirements of the Act, it is required to obtain, verify and record information that identifies the Borrower, which information includes the name and address of the Borrower and other
information that will allow such Lender to identify the Borrower in accordance with the Act. 

16.10    Integration. This Agreement, together with the other Loan Documents,
reflects the entire understanding of the parties with respect to the transactions contemplated hereby and shall not be contradicted or qualified by any other agreement, oral or written, before the date hereof. 

16.11    No Novation. This Agreement does not extinguish the obligations for the
payment of money outstanding under the Existing Credit Agreement or discharge or release the obligations or the liens or priority of any mortgage, pledge, security agreement or any other security therefor. Nothing herein contained shall be construed
as a substitution or novation of the obligations outstanding under the Existing Credit Agreement or instruments securing the same, which shall remain in full force and effect, except as modified hereby or by instruments executed concurrently
herewith. Nothing expressed or implied in this Agreement shall be construed as a release or other discharge of Borrower or any guarantor from any of its obligations or liabilities under the Existing Credit Agreement or any of the security
agreements, pledge agreements, mortgages, guaranties, or other loan documents executed in connection therewith. Borrower hereby (i) confirms and agrees that each Loan Document to which it is a party is, and shall continue to be, in full force
and effect and is hereby ratified and confirmed in all respects except that on and after the Restatement Effective Date all references in any such Loan Document to “the Credit Agreement”, “thereto”, “thereof’,
“thereunder” or words of like import referring to the Existing Credit Agreement shall mean the Existing Credit Agreement as amended and restated by this Agreement; and (ii) confirms and agrees that to the extent that any such Loan
Document purports to assign or pledge to the Agent, for the benefit of the Lenders, or to grant to the Agent, 

  
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for the benefit of the Lenders, a security interest in or lien on, any collateral as security for the obligations of Borrower from time to time existing in respect of the Existing Credit
Agreement, such pledge, assignment, or grant of the security interest or lien is hereby ratified and confirmed in all respects. 

[SIGNATURE PAGES TO FOLLOW.] 

  
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 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be executed and delivered as of the date first above written. 
  

			
	 SERVICESOURCE INTERNATIONAL, LLC

	 a Delaware limited liability company

		
	 By:
	 	 /s/ Michael Smerklo

	 Title:
	 	 CEO



  

[SIGNATURES CONTINUED ON NEXT PAGE] 

  
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	 WELLS FARGO FOOTHILL, INC.,

	 a California corporation, as Agent and as a Lender

		
	 By:
	 	 /s/ Michael Ganann

	 Title:
	 	 Vice President

	
	 COMERICA BANK,

	 as a Lender

		
	 By:
	 	 /s/ Kim Crosslin

	 Title:
	 	 Vice President

	
	 KEYBANK NATIONAL ASSOCIATION,

	 as a Lender

		
	 By:
	 	 /s/ Jeff Kalinowski

	 Title:
	 	 Senior Vice President




  
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 Schedule 1.1 

As used in the Agreement, the following terms shall have the following definitions: 

“Account” means an account (as that term is defined in the Code). 

“Account Debtor” means any Person who is obligated on an Account, chattel paper, or a general
intangible. 
 “ACH Transactions” means any cash management or related services (including the
Automated Clearing House processing of electronic fund transfers through the direct Federal Reserve Fedline system) provided by a Bank Product Provider for the account of Borrower or its Subsidiaries. 

“Act” has the meaning specified therefor in Section 4.20. 

“Additional Documents” has the meaning specified therefor in Section 5.17. 

“Advances” has the meaning specified therefor in Section 2.1 (a). 

“Affiliate” means, as applied to any Person, any other Person who controls, is controlled by, or is
under common control with, such Person. For purposes of this definition, “control” means the possession, directly or indirectly through one or more intermediaries, of the power to direct the management and policies of a Person, whether
through the ownership of Stock, by contract, or otherwise; provided, however, that, for purposes of the definitions of Eligible Agency Model Accounts and Eligible A/R Model Accounts and Section 6.13 of the Agreement:
(a) any Person which owns directly or indirectly 10% or more of the Stock having ordinary voting power for the election of directors or other members of the governing body of a Person or 10% or more of the partnership or other ownership
interests of a Person (other than as a limited partner of such Person) shall be deemed an Affiliate of such Person, (b) each director (or comparable manager) of a Person shall be deemed to be an Affiliate of such Person, and (c) each
partnership in which a Person is a general partner shall be deemed an Affiliate of such Person. 

“Agency Model Dilution” means, as of any date of determination, a percentage, based upon the experience
of the immediately prior 90 consecutive days, that is the result of dividing the Dollar amount of (a) bad debt write-downs, discounts, advertising allowances, credits, or other dilutive items with respect to Borrower’s Accounts owing from
OEM Customers during such period, by (b) Borrower’s billings with respect to Accounts owing from OEM Customers during such period. 
 “Agency Model Dilution Reserve” means, as of any date of determination, an amount sufficient to reduce the advance rate against Eligible Agency Model Accounts by 1 percentage point for
each percentage point by which Agency Model Dilution is in excess of 5%. 
 “Agent” has the
meaning specified therefor in the preamble to the Agreement. 







 “Agent Fee Letter” means that certain fee letter dated as
of February 12, 2008 between Borrower and Agent. 
 “Agent-Related Persons” means Agent,
together with its Affiliates, officers, directors, employees, attorneys, and agents. 
 “Agent’s
Account” means the Deposit Account of Agent identified on Schedule A-1. 

“Agent’s Liens” means the Liens granted by Borrower or its Subsidiaries to Agent under the Loan
Documents. 
 “Agreement” means the Amended and Restated Credit Agreement to which this
Schedule 1.1 is attached. 
 “Approved Increase” has the meaning specified therefor
in Section 2.15(a). 
 “A/R Model Business” means that portion of Borrower’s
business in which Borrower bills End User Customers and collects Accounts directly from End User Customers. 

“A/R Model Dilution” means, as of any date of determination, a percentage, based upon the experience of
the immediately prior 90 consecutive days, that is the result of dividing the Dollar amount of (a) bad debt write-downs, discounts, advertising allowances, credits, or other dilutive items with respect to Borrower’s Accounts owing from End
User Customers during such period, by (b) Borrower’s billings with respect to Accounts owing from End User Customers during such period. 
 “A/R Model Dilution Reserve” means, as of any date of determination, an amount sufficient to reduce the advance rate against Eligible A/R Model Accounts by 1 percentage point for each
percentage point by which A/R Model Dilution is in excess of 5%. 
 “Assignee” has the meaning
specified therefor in Section 13.1 (a). 
 “Assignment and Acceptance” means an
Assignment and Acceptance Agreement substantially in the form of Exhibit A-1. 
 “Authorized
Person” means any officer or employee of Borrower. 
 “Autodesk” means Autodesk, Inc.
a Delaware corporation. 
 “Autodesk Accounts” means those accounts of ServiceSource Inc.
arising from its conducting of the Autodesk Business. 
 “Autodesk Agreements” means the
following agreements by and between Autodesk and ServiceSource Inc.: (i) the Autodesk Agreement, effective as of February 1, 2007, between Autodesk and Borrower; and (ii) Amendment No. 1 of Autodesk Agreement, dated as of
April 16, 2007, between Autodesk and Borrower. 

  
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 “Autodesk Business” means the business transactions to be
conducted between ServiceSource Inc. and Autodesk pursuant to the Autodesk Agreements. 

“Availability” means, as of any date of determination, the amount that Borrower is entitled to borrow as
Advances under Section 2.1 of the Agreement (after giving effect to all then outstanding Obligations (other than Bank Product Obligations) and all sublimits and reserves then applicable hereunder). 

“Available Increase Amount” means, as of any date of determination, an amount equal to the result of
(a) $20,000,000 minus (b) the aggregate principal amount of increases to the Revolver Commitments and the Maximum Revolver Amount previously made pursuant to Section 2.15. 

“Bank Product” means any financial accommodation extended to Borrower or its Subsidiaries by a Bank
Product Provider (other than pursuant to the Agreement) including: (a) credit cards, (b) credit card processing services, (c) debit cards, (d) purchase cards, (e) ACH Transactions, (f) cash management, including
controlled disbursement, accounts or services, or (g) transactions under Hedge Agreements. 
 “Bank
Product Agreements” means those agreements entered into from time to time by Borrower or its Subsidiaries with a Bank Product Provider in connection with the obtaining of any of the Bank Products. 

“Bank Product Obligations” means all obligations, liabilities, contingent reimbursement obligations,
fees, and expenses owing by Borrower or its Subsidiaries to any Bank Product Provider pursuant to or evidenced by the Bank Product Agreements and irrespective of whether for the payment of money, whether direct or indirect, absolute or contingent,
due or to become due, now existing or hereafter arising, and including all such amounts that Borrower or its Subsidiaries are obligated to reimburse to Agent or any member of the Lender Group as a result of Agent or such member of the Lender Group
purchasing participations from, or executing indemnities or reimbursement obligations to, a Bank Product Provider with respect to the Bank Products provided by such Bank Product Provider to Borrower or its Subsidiaries. 

“Bank Product Provider” means Wells Fargo, any Lender, or any of their respective Affiliates.

 “Bank Product Reserve” means, as of any date of determination, the amount of reserves that
Agent has established (based upon the Bank Product Providers’ reasonable determination of the credit exposure of Borrower and its Subsidiaries in respect of Bank Products) in respect of Bank Products then provided or outstanding. 

“Bankruptcy Code” means title 11 of the United States Code, as in effect from time to time. 

“Base LIBOR Rate” means the greater of (a) 3.5% percent per annum, and (b) the rate per annum
rate appearing on Bloomberg L.P.’s (the “Service”) Page BBAM1/(Official BBA USD Dollar Libor Fixings) (or on any successor or substitute page of such Service, or any successor


  
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to or substitute for such Service) 2 Business Days prior to the commencement of the requested Interest Period, for a term and in an amount comparable to the Interest Period and the amount of
the LIBOR Rate Loan requested (whether as an initial LIBOR Rate Loan or as a continuation of a LIBOR Rate Loan or as a conversion of a Base Rate Loan to a LIBOR Rate Loan) by Borrower in accordance with the Agreement, which determination shall be
conclusive in the absence of manifest error. 
 “Base Rate” means, the rate of interest
announced, from time to time, within Wells Fargo at its principal office in San Francisco as its “prime rate”, with the understanding that the “prime rate” is one of Wells Fargo’s base rates (not necessarily the lowest of
such rates) and serves as the basis upon which effective rates of interest are calculated for those loans making reference thereto and is evidenced by the recording thereof after its announcement in such internal publications as Wells Fargo may
designate. 
 “Base Rate Loan” means the portion of the Advances or the Term Loan that bears
interest at a rate determined by reference to the Base Rate. 
 “Base Rate Margin” means, as of
any date of determination (with respect to any portion of the outstanding Advances on such date that is a Base Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio calculation
delivered to Agent pursuant to Section 5.3 of the Agreement (the “Leverage Ratio Calculation”): 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 Base Rate Margin

			
	I	  	 If the Leverage Ratio is greater
 than or equal to 1.50:1.00
	  	1.50 percentage points
			
	II	  	 If the Leverage Ratio is less
 than 1.50:1.00 and greater than
 or equal to 1.00:1.00
	  	1.25 percentage points
			
	III	  	 If the Leverage Ratio is less
 than 1.00:1.00
	  	1.00 percentage points

 The Base Rate Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each fiscal quarter. The Base Rate Margin shall be re-determined quarterly on
the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to Section 5.3; provided, however, that if Borrower fails to provide such certification when
such certification is due, the Base Rate Margin shall be set at the margin in the row styled “Level I” as of the first day of the month following the date on which the certification was required to be delivered until the date on which such
certification is delivered (on which date (but not retroactively), without constituting a waiver of any Default or Event of Default occasioned by the failure to timely deliver such certification, the Base Rate Margin shall be set at the margin based
upon the calculations disclosed by such certification. The foregoing notwithstanding and without limiting the right of the Agent or the Required Lenders to charge additional interest at the default rate under Section 2.6(c) of the
Agreement, at any time that an 

  
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Event of Default has occurred and is continuing, the Base Rate Margin shall be set at the margin in the row styled “Level I” as of the date of the occurrence of such Event of Default.

 “Base Rate Term Loan Margin” means, as of any date of determination (with respect to any
portion of the outstanding Term Loan on such date that is a Base Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio calculation delivered to Agent pursuant to Section 5.3
of the Agreement (the “Leverage Ratio Calculation’”): provided, however, that for the period from the Restatement Effective Date through the earlier of (a) the date Agent receives the Leverage Ratio
Calculation in respect of the testing period ending March 31, 2010 or (b) the date Agent receives the Leverage Ratio Calculation in respect of the testing period ending after the date that $5,000,000 of the principal of the Term Loan has
been prepaid (either through mandatory or voluntary prepayments), the Base Rate Term Loan Margin shall be 2.00 percentage points: 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 Base Rate Term Loan Margin

			
	I	  	 If the Leverage Ratio is greater
 than or equal to 1.50:1.00
	  	1.50 percentage points
			
	II	  	 If the Leverage Ratio is less
 than 1.50:1.00 and greater than
 or equal to 1.00:1.00
	  	1.25 percentage points
			
	III	  	 If the Leverage Ratio is less
 than 1.00:1.00
	  	1.00 percentage points

 Except as set forth in the foregoing proviso, the Base Rate Term Loan Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each fiscal quarter.
Except as set forth in the foregoing proviso, the Base Rate Term Loan Margin shall be re-determined quarterly on the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to
Section 5.3; provided, however, that if Borrower fails to provide such certification when such certification is due, the Base Rate Term Loan Margin shall be set at the margin in the row styled “Level I” as of the
first day of the month following the date on which the certification was required to be delivered until the date on which such certification is delivered (on which date (but not retroactively), without constituting a waiver of any Default or Event
of Default occasioned by the failure to timely deliver such certification, the Base Rate Term Loan Margin shall be set at the margin based upon the calculations disclosed by such certification. The foregoing notwithstanding and without limiting the
right of the Agent or the Required Lenders to charge additional interest at the default rate under Section 2.6(c) of the Agreement, at any time that an Event of Default has occurred and is continuing, the Base Rate Term Loan Margin shall
be set at the margin in the row styled “Level I” as of the date of the occurrence of such Event of Default. 
 “Benefit Plan” means a “defined benefit plan” (as defined in Section 3(35) of ERISA) for which Borrower or any Subsidiary or ERISA Affiliate of Borrower has been an
“employer” (as defined in Section 3(5) of ERISA) within the past six years. 

  
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 “Borrower” has the meaning specified therefor in the
preamble to the Agreement. 
 “Borrowing” means a borrowing hereunder consisting of Advances
made on the same day by the Lenders (or Agent on behalf thereof), or by Swing Lender in the case of a Swing Loan, or by Agent in the case of a Protective Advance. 

“Borrowing Base” means, as of any date of determination, the result of: 

 

	 	 (a)
	 the sum of (A) 80% of the amount of Eligible Agency Model Accounts, less the amount, if any, of the Agency Model Dilution Reserve,
plus (B) the lesser of (1) 80% of the amount of Eligible A/R Model Accounts, less the amount, if any, of the A/R Model Dilution Reserve and (2) $7,500,000, 



minus 
  

	 	 (b)
	 the sum of (i) the Bank Product Reserve, and (ii) the aggregate amount of reserves, if any, established by Agent under
Section 2.1(b). 


 “Borrowing Base Certificate” means a
certificate in the form of Exhibit B-1. 
 “Business Day” means any day that is not
a Saturday, Sunday, or other day on which banks are authorized or required to close in the state of California, except that, if a determination of a Business Day shall relate to a LIBOR Rate Loan, the term “Business Day” also shall exclude
any day on which banks are closed for dealings in Dollar deposits in the London interbank market. 

“Capital Expenditures” means, for any period, the aggregate of all expenditures of Borrower and its
Subsidiaries during such period determined on a consolidated basis that, in accordance with GAAP, are or should be included in “purchase of property and equipment” or similar items reflected in the consolidated statement of cash flows of
Borrower and its Subsidiaries. 
 “Capitalized Lease Obligation” means that portion of the
obligations under a Capital Lease that is required to be capitalized in accordance with GAAP. 

“Capital Lease” means a lease that is required to be capitalized for financial reporting purposes in
accordance with GAAP. 
 “Cash Equivalents” means (a) marketable direct obligations issued
by, or unconditionally guaranteed by, the United States or issued by any agency thereof and backed by the full faith and credit of the United States, in each case maturing within 1 year from the date of acquisition thereof, (b) marketable
direct obligations issued by any state of the United States or any political subdivision of any such state or any public instrumentality thereof maturing within 1 year from the date of acquisition thereof and, at the time of acquisition, having one
of the two highest ratings obtainable from either Standard & Poor’s Rating Group (“S&P”) or Moody’s Investors Service, Inc. (“Moody’s”). (c) commercial paper maturing no more than
270 days from the date of creation thereof and, at the time of acquisition, having a rating of at least A-l from S&P or at least P-l from Moody’s, (d) certificates of deposit or bankers’ acceptances maturing within 1 year from


  
 -6-









 
the date of acquisition thereof issued by any bank organized under the laws of the United States or any state thereof or the District of Columbia that (a) is at least “adequately
capitalized” (as defined in the regulations of its primary Federal banking regulator) and (b) has Tier 1 capital (as defined in such regulations) of not less than $100,000,000, (e) Deposit Accounts maintained with (i) any bank
that satisfies the criteria described in clause (d) above, or (ii) any other bank organized under the laws of the United States or any state thereof so long as the amount maintained with any such other bank is less than or equal to
$100,000 and is insured by the Federal Deposit Insurance Corporation, and (f) Investments in money market funds (i) substantially all of whose assets are invested in the types of assets described in clauses (a) through (e) above,
(ii) has net assets of not less than $500,000,000, and (iii) has the highest rating obtainable from either S&P or Moody’s. 
 “Cash Management Account” has the meaning specified therefor in Section 2.7(a). 
 “Cash Management Agreements” means those certain cash management agreements, in form and substance satisfactory to Agent, each of which is among Borrower or one of its Subsidiaries,
Agent, and one of the Cash Management Banks. 
 “Cash Management Bank” has the meaning
specified therefor in Section 2.7(a”), 
 “Change of Control” means, at any
time, (i) any Person or “group” (within the meaning of Rules 13d-3 and 13d-S under the Exchange Act) (a) shall have acquired beneficial ownership of 50.1% or more on a fully diluted basis of the voting and/or economic interest in
the Stock of Borrower or (b) shall have obtained the power (whether or not exercised) to elect a majority of the members of the board of directors (or similar governing body) of Borrower; (ii) Borrower shall cease to beneficially own and
control, either directly or indirectly, 100% of the Stock of each Guarantor and Pledged Subsidiary; or (iii) the majority of the seats (other than vacant seats) on the board of directors (or similar governing body) of Borrower cease to be
occupied by Persons who either (a) were members of the board of directors of Borrower on the Restatement Effective Date or (b) were nominated for election by the board of directors of Borrower, a majority of whom were directors on the
Restatement Effective Date or whose election or nomination for election was previously approved by a majority of such directors. 
 “Closing Date” means June 13, 2006. 

“Code” means the California Uniform Commercial Code, as in effect from time to time. 

“Collateral” means all assets and interests in assets and proceeds thereof now owned or hereafter
acquired by Borrower or its Subsidiaries in or upon which a Lien is granted under any of the Loan Documents. 

“Collateral Access Agreement” means a landlord waiver, bailee letter, or acknowledgement agreement of
any lessor, warehouseman, processor, consignee, or other Person in possession of, having a Lien upon, or having rights or interests in Borrower’s or its Subsidiaries’ books and records, Equipment, in each case, in form and substance
satisfactory to Agent. 

  
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 “Collections” means all cash, checks, notes,
instruments, and other items of payment (including insurance proceeds, proceeds of cash sales, rental proceeds, and tax refunds). 
 “Commitment” means, with respect to each Lender, its Revolver Commitment, its Term Loan Commitment, or its Total Commitment, as the context requires, and, with respect to all Lenders,
their Revolver Commitments, their Term Loan Commitments, or their Total Commitments, as the context requires, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-l
or in the Assignment and Acceptance pursuant to which such Lender became a Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1.

 “Compliance Certificate” means a certificate substantially in the form of
Exhibit C-l delivered by the chief financial officer of Borrower to Agent. 
 “Control
Agreement” means a control agreement, in form and substance satisfactory to Agent, executed and delivered by Borrower or one of its Subsidiaries, Agent, and the applicable securities intermediary (with respect to a Securities Account) or
bank (with respect to a Deposit Account). 
 “Daily Balance” means, as of any date of
determination and with respect to any Obligation, the amount of such Obligation owed at the end of such day. 

“Default” means an event, condition, or default that, with the giving of notice, the passage of time, or
both, would be an Event of Default. 
 “Defaulting Lender” means any Lender that fails to make
any Advance (or other extension of credit) that it is required to make hereunder on the date that it is required to do so hereunder. 
 “Defaulting Lender Rate” means (a) for the first 3 days from and after the date the relevant payment is due, the Base Rate, and (b) thereafter, the interest rate then applicable
to Advances that are Base Rate Loans (inclusive of the Base Rate Margin applicable thereto). 
 “Deposit
Account” means any deposit account (as that term is defined in the Code). 
 “Designated
Account” means the Deposit Account of Borrower identified on Schedule D-l. 

“Designated Account Bank” has the meaning specified therefor in Schedule D-l. 

“Domestic Subsidiary” means any Subsidiary that is organized under the laws of the United States of
America, any State thereof or the District of Columbia. 
 “Dollars” or “$”
means United States dollars. 
 “EBITDA” means, for any period, an amount determined for
Borrower and its Subsidiaries on a consolidated basis equal to (i) the sum, without duplication, of the amounts for 

  
 -8-









 
such period of (A) Net Income, (B) Interest Expense, (C) provisions for taxes based on income, (D) total depreciation expense, (E) total amortization expense,
(F) other non-cash items reducing Net Income (excluding any such non-cash item to the extent that it represents an accrual or reserve for potential cash items in any future period or amortization of a prepaid cash item that was paid in a prior
period), (G) for the trailing 12 month periods ending December 31, 2007, March 31, 2008, June 30, 2008, and September 30, 2008 only, amounts representing the result of actual adjustments in the timing of revenue
recognition that were effective during such period relative to Borrower’s “A/R Model” customers in an aggregate amount in each such period not to exceed $2,000,000 (it being understood that the actual amount for each such period is
subject to Agent’s approval in its reasonable discretion and that such amounts are to be non-cumulative for such periods), (H) for the trailing 12 month periods ending March 31, 2008 through March 31, 2010 only, actual
expenses incurred by Borrower from January 1, 2008 through June 30, 2009 during the applicable trailing 12 month period that are related directly to the geographic expansion of Borrower’s business in an aggregate amount for such
entire 18 month period not to exceed $4,000,000 (such amount being non-cumulative for such periods), and (I) foreign exchange losses realized by Borrower as a result of accounting for certain revenue relative to foreign customers in
Dollars and certain expenses relative to the same customers in Euros or Pounds Sterling minus (ii) the sum, without duplication, of the amounts for such period of (A) non-cash items increasing Net Income for such period (excluding
any such non-cash item to the extent it represents the reversal of an accrual or reserve for potential cash item in any prior period) and (B) foreign exchange gains realized by Borrower as a result of accounting for certain revenue relative to
foreign customers in Dollars and certain expenses relative to the same customers in Euros. 
 “Eligible
Accounts” means Eligible Agency Model Accounts and Eligible A/R Model Accounts. 
 “Eligible
Agency Model Accounts” means those Accounts created by Borrower in the ordinary course of its business, that arise out of Borrower’s rendition of services to its OEM Customers, that comply with each of the representations and
warranties respecting Eligible Accounts made in the Loan Documents, and that are not excluded as ineligible by virtue of one or more of the excluding criteria set forth below; provided, however, that such criteria may be revised from
time to time by Agent in Agent’s Permitted Discretion to address the results of any audit performed by Agent from time to time after the Restatement Effective Date. In determining the amount to be included, Eligible Agency Model Accounts shall
be calculated net of customer deposits and unapplied cash. Eligible Agency Model Accounts shall not include the following: 
 (a) Accounts that the Account Debtor has failed to pay within 90 days of original invoice date or Accounts with selling terms of more than 30 days, 

(b) Accounts owed by an Account Debtor (or its Affiliates) where 50% or more of all Accounts owed by that Account Debtor
(or its Affiliates) are deemed ineligible under clause (a) above, 
 (c) Accounts with respect to which the
Account Debtor is an Affiliate of Borrower or an employee or agent of Borrower or any Affiliate of Borrower, 

  
 -9-









 (d) Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale on approval, a bill and hold, or any other terms by reason of which the payment by the Account Debtor may be conditional, 

(e) Accounts that are not payable in Dollars, 

(f) Accounts with respect to which the Account Debtor either (i) does not maintain its chief executive office in the
United States, or (ii) is not organized under the laws of the United States or any state thereof, or (iii) is the government of any foreign country or sovereign state, or of any state, province, municipality, or other political subdivision
thereof, or of any department, agency, public corporation, or other instrumentality thereof, unless (y) the Account is supported by an irrevocable letter of credit satisfactory to Agent (as to form, substance, and issuer or domestic confirming
bank) that has been delivered to Agent and is directly drawable by Agent, or (z) the Account is covered by credit insurance in form, substance, and amount, and by an insurer, satisfactory to Agent; provided that Accounts that would
otherwise be ineligible due to the application of clause (i) or (ii) above shall be eligible but only up to $1,000,000 of Advances outstanding at any one time, 

(g) Accounts with respect to which the Account Debtor is either (i) the United States or any department, agency, or
instrumentality of the United States (exclusive, however, of Accounts with respect to which Borrower has complied, to the reasonable satisfaction of Agent, with the Assignment of Claims Act, 31 USC §3727), or (ii) any state of the
United States, 
 (h) Accounts with respect to which the Account Debtor is a creditor of Borrower, has or has
asserted a right of setoff, or has disputed its obligation to pay all or any portion of the Account, to the extent of such claim, right of setoff, or dispute, 
 (i) Accounts with respect to an Account Debtor (other than Sun Microsystems for which the applicable percentage is 20%) whose total obligations owing to Borrower exceed 10% (such percentage, as applied to
a particular Account Debtor, being subject to reduction by Agent in its Permitted Discretion if the creditworthiness of such Account Debtor deteriorates) of all Eligible Agency Model Accounts, to the extent of the obligations owing by such Account
Debtor in excess of such percentage; provided, however, that, in each case, the amount of Eligible Agency Model Accounts that are excluded because they exceed the foregoing percentage shall be determined by Agent based on all of the
otherwise Eligible Agency Model Accounts prior to giving effect to any eliminations based upon the foregoing concentration limit, 
 (j) Accounts with respect to which the Account Debtor is subject to an Insolvency Proceeding, is not Solvent, has gone out of business, or as to which Borrower has received notice of an imminent
Insolvency Proceeding or a material impairment of the financial condition of such Account Debtor, 
 (k)
Accounts with respect to which the Account Debtor is located in a state or jurisdiction (e.g., New Jersey, Minnesota, and West Virginia) that requires, as a condition to access to the courts of such jurisdiction, that a creditor qualify to transact
business, file a business activities report or other report or form, or take one or more other actions, unless Borrower has so qualified, 

  
 -10-









 
filed such reports or forms, or taken such actions (and, in each case, paid any required fees or other charges), except to the extent that Borrower may qualify subsequently as a foreign entity
authorized to transact business in such state or jurisdiction and gain access to such courts, without incurring any cost or penalty viewed by Agent to be significant in amount, and such later qualification cures any access to such courts to enforce
payment of such Account, 
 (l) Accounts, the collection of which, Agent, in its Permitted Discretion, believes
to be doubtful by reason of the Account Debtor’s financial condition, 
 (m) Accounts that are not subject
to a valid and perfected first priority Agent’s Lien, 
 (n) Accounts with respect to which (i) the
goods giving rise to such Account have not been shipped and billed to the Account Debtor, or (ii) the services giving rise to such Account have not been performed and billed to the Account Debtor, 

(o) Accounts that represent the right to receive progress payments or other advance billings that are due prior to the
completion of performance by Borrower of the subject contract for goods or services, 
 (p) Eligible A/R Model
Accounts, or 
 (q) Autodesk Accounts. 

“Eligible A/R Model Accounts” means those Accounts created by Borrower or ServiceSource Inc. in the
ordinary course of their business, that arise out of Borrower’s or ServiceSource Inc.’s sale of services to its End User Customers, that comply with each of the representations and warranties respecting Eligible Accounts made in the Loan
Documents, and that are not excluded as ineligible by virtue of one or more of the excluding criteria set forth below; provided, however, that such criteria may be revised from time to time by Agent in Agent’s Permitted Discretion
to address the results of any audit performed by Agent from time to time after the Restatement Effective Date. In determining the amount to be included, Eligible A/R Model Accounts shall be calculated net of (i) customer deposits and unapplied
cash and (ii) any amounts that are payable by Borrower or ServiceSource Inc. to the Person whose hardware or software maintenance and service contracts have been sold by Borrower or ServiceSource Inc. to the End User Customer that is the
Account Debtor on such Account. Eligible A/R Model Accounts shall not include the following: 
 (a) Accounts
that the Account Debtor has failed to pay within 90 days of original invoice date or Accounts with selling terms of more than 30 days, 
 (b) Accounts owed by an Account Debtor (or its Affiliates) where 50% or more of all Accounts owed by that Account Debtor (or its Affiliates) are deemed ineligible under clause (a) above, 

(c) Accounts with respect to which the Account Debtor is an Affiliate of Borrower or an employee or agent of Borrower,
ServiceSource Inc. or any Affiliate of Borrower, 

  
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 (d) Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale on approval, a bill and hold, or any other terms by reason of which the payment by the Account Debtor may be conditional, 

(e) Accounts that are not payable in Dollars, 

(f) Accounts with respect to which the Account Debtor either (i) does not maintain its chief executive office in the
United States, or (ii) is not organized under the laws of the United States or any state thereof, or (iii) is the government of any foreign country or sovereign state, or of any state, province, municipality, or other political subdivision
thereof, or of any department, agency, public corporation, or other instrumentality thereof, unless (y) the Account is supported by an irrevocable letter of credit satisfactory to Agent (as to form, substance, and issuer or domestic confirming
bank) that has been delivered to Agent and is directly drawable by Agent, or (z) the Account is covered by credit insurance in form, substance, and amount, and by an insurer, satisfactory to Agent, 

(g) Accounts with respect to which the Account Debtor is either (i) the United States or any department, agency, or
instrumentality of the United States (exclusive, however, of Accounts with respect to which Borrower or ServiceSource Inc., as applicable, has complied, to the reasonable satisfaction of Agent, with the Assignment of Claims Act, 31 USC
§3727), or (ii) any state of the United States, 
 (h) Accounts with respect to which the Account
Debtor is a creditor of Borrower or ServiceSource Inc., has or has asserted a right of setoff, or has disputed its obligation to pay all or any portion of the Account, to the extent of such claim, right of setoff, or dispute, 

(i) Accounts with respect to an Account Debtor whose total obligations owing to Borrower and ServiceSource Inc. exceed
10% (such percentage, as applied to a particular Account Debtor, being subject to reduction by Agent in its Permitted Discretion if the creditworthiness of such Account Debtor deteriorates) of all Eligible A/R Model Accounts, to the extent of the
obligations owing by such Account Debtor in excess of such percentage; provided, however, that, in each case, the amount of Eligible A/R Model Accounts that are excluded because they exceed the foregoing percentage shall be determined
by Agent based on all of the otherwise Eligible A/R Model Accounts prior to giving effect to any eliminations based upon the foregoing concentration limit, 
 (j) Accounts with respect to which the Account Debtor is subject to an Insolvency Proceeding, is not Solvent, has gone out of business, or as to which Borrower or ServiceSource Inc. has received notice of
an imminent Insolvency Proceeding or a material impairment of the financial condition of such Account Debtor, 

(k) Accounts with respect to which the Account Debtor is located in a state or jurisdiction (e.g., New Jersey, Minnesota,
and West Virginia) that requires, as a condition to access to the courts of such jurisdiction, that a creditor qualify to transact business, file a business activities report or other report or form, or take one or more other actions, unless
Borrower or ServiceSource Inc., as applicable, has so qualified, filed such reports or forms, or taken such actions (and, in each case, paid any required fees or other charges), except to the extent that Borrower or ServiceSource


  
 -12-









 
Inc., as applicable, may qualify subsequently as a foreign entity authorized to transact business in such state or jurisdiction and gain access to such courts, without incurring any cost or
penalty viewed by Agent to be significant in amount, and such later qualification cures any access to such courts to enforce payment of such Account, 
 (1) Accounts, the collection of which, Agent, in its Permitted Discretion, believes to be doubtful by reason of the Account Debtor’s financial condition, 

(m) Accounts that are not subject to a valid and perfected first priority Agent’s Lien, 

(n) Accounts with respect to which (i) the goods giving rise to such Account have not been shipped and billed to the
Account Debtor, or (ii) the services giving rise to such Account have not been performed and billed to the Account Debtor, 
 (o) Accounts that represent the right to receive progress payments or other advance billings that are due prior to the completion of performance by Borrower or ServiceSource Inc. of the subject contract
for goods or services, 
 (p) Accounts with respect to which Agent is not satisfied that the provider of the
maintenance or service contract has no statutory lien on or equitable claim to all or a portion of the proceeds of such Account, or 
 (q) Eligible Agency Model Accounts, 
 (r) Autodesk Accounts.

 “Eligible Transferee” means (a) a commercial bank organized under the laws of the
United States, or any state thereof, and having total assets in excess of $250,000,000, (b) a commercial bank organized under the laws of any other country which is a member of the Organization for Economic Cooperation and Development or a
political subdivision of any such country and which has total assets in excess of $250,000,000, provided that such bank is acting through a branch or agency located in the United States, (c) a finance company, insurance company, financial
institution, or fund that is engaged in making, purchasing, or otherwise investing in commercial loans in the ordinary course of its business and having (together with its Affiliates) total assets in excess of $250,000,000, (d) any Affiliate
(other than individuals) of a Lender, (e) so long as no Event of Default has occurred and is continuing, any other Person approved by Agent and Borrower (which approval of Agent and Borrower shall not be unreasonably withheld, delayed, or
conditioned), and (f) during the continuation of an Event of Default, any other Person approved by Agent. 

“End User Customer” means a Person to whom Borrower sells, on behalf of a manufacturer/producer of
hardware or software, the renewal of hardware or software maintenance and service contracts provided by such manufacturer/producer. 
 “Environmental Actions” means any complaint, summons, citation, notice, directive, order, claim, litigation, investigation, judicial or administrative proceeding, judgment, letter, or
other 

  
 -13-









 
communication from any Governmental Authority, or any third party involving violations of Environmental Laws or releases of Hazardous Materials from (a) any assets, properties, or businesses
of Borrower, its Subsidiaries, or any of their predecessors in interest, (b) from adjoining properties or businesses, or (c) from or onto any facilities which received Hazardous Materials generated by Borrower, its Subsidiaries, or any of
their predecessors in interest. 
 “Environmental Law” means any applicable federal, state,
provincial, foreign or local statute, law, rule, regulation, ordinance, code, binding and enforceable guideline, binding and enforceable written policy, or rule of common law now or hereafter in effect and in each case as amended, or any judicial or
administrative interpretation thereof, including any judicial or administrative order, consent decree or judgment, in each case, to the extent binding on Borrower or its Subsidiaries, relating to the environment, the effect of the environment on
employee health, or Hazardous Materials, in each case as amended from time to time. 
 “Environmental
Liabilities” means all liabilities, monetary obligations, losses, damages, punitive damages, consequential damages, treble damages, costs and expenses (including all reasonable fees, disbursements and expenses of counsel, experts, or
consultants, and costs of investigation and feasibility studies), fines, penalties, sanctions, and interest incurred as a result of any claim or demand, or Remedial Action required, by any Governmental Authority or any third party, and which relate
to any Environmental Action. 
 “Environmental Lien” means any Lien in favor of any
Governmental Authority for Environmental Liabilities. 
 “Equipment” means equipment (as that
term is defined in the Code). 
 “ERISA” means the Employee Retirement Income Security Act of
1974, as amended, and any successor statute thereto. 
 “ERISA Affiliate” means (a) any
Person subject to ERISA whose employees are treated as employed by the same employer as the employees of Borrower or its Subsidiaries under IRC Section 414(b), (b) any trade or business subject to ERISA whose employees are treated as
employed by the same employer as the employees of Borrower or its Subsidiaries under IRC Section 4I4(c), (c) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any organization subject to ERISA that is a
member of an affiliated service group of which Borrower or any of its Subsidiaries is a member under IRC Section 414(m), or (d) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any Person subject to ERISA
that is a party to an arrangement with Borrower or any of its Subsidiaries and whose employees are aggregated with the employees of Borrower or its Subsidiaries under IRC Section 4I4(o). 

“Event of Default” has the meaning specified therefor in Section 7. 

“Excess Availability” means, as of any date of determination, the amount equal to Availability
minus the aggregate amount, if any, of all trade payables of Borrower and its Subsidiaries aged in excess of historical levels with respect thereto and all book overdrafts of 

  
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Borrower and its Subsidiaries in excess of historical practices with respect thereto, in each case as determined by Agent in its Permitted Discretion. 

“Excess Cash Flow” means, with respect to any fiscal year and with respect to Borrower determined on a
consolidated basis in accordance with GAAP (a) TTM EBITDA, minus (b) the sum of (i) the cash portion of Interest Expense paid during such fiscal year, (ii) the cash portion of distributions made by Borrower to its members
during such year for payment of income taxes payable by such members as a result of income realized by Borrower, (iii) all scheduled principal payments made in respect of the Term Loan and any servicing fees paid to Agent during such year, and
(iv) the cash portion of Capital Expenditures (net of (y) any proceeds reinvested in accordance with the proviso to Section 2.4(c)(i) of the Agreement, and (z) any proceeds of related financings with respect to such
expenditures (including pursuant to Capital Leases) made during such year. 
 “Exchange Act”
means the Securities Exchange Act of 1934, as in effect from time to time. 
 “Existing Credit
Agreement” has the meaning specified therefor in the recitals to the Agreement. 
 “Existing
Lenders” means the lenders under that certain Credit and Guaranty Agreement dated as of April 27, 2006 by and among Borrower, Wells Fargo Bank, N.A., as agent, and the lenders party thereto. 

“Excluded Cap Ex Items” means Capital Expenditures made by Borrower during the period from
January 1,2008 through June 30, 2009, in an aggregate amount not to exceed $6,000,000, in connection with (a) the build out of CRM/DR systems, (b) the build out of Borrower’s Nashville, Tennessee physical plant, and
(c) the relocation of Borrower’s headquarters office in San Francisco, California. 

“Extraordinary Receipts” means any cash received by Borrower or any of its Subsidiaries not in the
ordinary course of business, including (a) foreign, United States, state or local income tax refunds, (b) pension plan reversions, (c) proceeds of insurance (including key man life insurance and business interruption insurance, but
excluding any casualty insurance), (d) judgments, proceeds of settlements or other consideration of any kind in connection with any cause of action, (e) indemnity payments, and (f) any purchase price adjustment received in connection
with any purchase agreement. 
 “Fixed Charges” means, for any period, the sum, without
duplication, of the amounts determined for Borrower and its Subsidiaries on a consolidated basis equal to (i) Interest Expense, (ii) scheduled payments of principal on Total Debt, (iii) Capital Expenditures (but excluding the Excluded
Cap Ex Items) and (iv) distributions made to members pursuant to Article XI Section 11.02 of Borrower’s Limited Liability Company Agreement on account of tax obligations of such members, as permitted under
Section 6.10 of the Agreement. 

  
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 “Fixed Charge Coverage Ratio” means the ratio as of the
last day of any fiscal quarter of Borrower of (a) TTM EBITDA for the 12 month period then ending, to (b) Fixed Charges for such 12 month period. 
 “Foreign Subsidiary” means any Subsidiary that is organized under the laws of a jurisdiction other than the United States of America, any State thereof or the District of Columbia.

 “Funding Date” means the date on which a Borrowing occurs. 

“Funding Losses” has the meaning specified therefor in Section 2.13(b)(ii). 

“GAAP” means generally accepted accounting principles as in effect from time to time in the United
States, consistently applied. 
 “Governing Documents” means, with respect to any Person, the
certificate or articles of incorporation, by-laws, or other organizational documents of such Person. 

“Governmental Authority” means any federal, state, local, or other governmental or administrative body,
instrumentality, board, department, or agency or any court, tribunal, administrative hearing body, arbitration panel, commission, or other similar dispute-resolving panel or body. 

“Guarantors” means (a) ServiceSource Inc. and (b) and any other Person that becomes a
Guarantor after the Restatement Effective Date pursuant to Section 5.16, and “Guarantor” means any one of them. 
 “Guaranty” means the general continuing guaranty executed and delivered by each Guarantor in favor of Agent, for the benefit of the Lender Group and the Bank Product Providers, in form
and substance satisfactory to Agent. 
 “Hazardous Materials” means (a) substances that
are defined or listed in, or otherwise classified pursuant to, any applicable laws or regulations as “hazardous substances,” “hazardous materials,” “hazardous wastes,” “toxic substances,” or any other
formulation intended to define, list, or classify substances by reason of deleterious properties such as ignitability, corrosivity, reactivity, carcinogenicity, reproductive toxicity, or “EP toxicity”, (b) oil, petroleum, or petroleum
derived substances, natural gas, natural gas liquids, synthetic gas, drilling fluids, produced waters, and other wastes associated with the exploration, development, or production of crude oil, natural gas, or geothermal resources, (c) any
flammable substances or explosives or any radioactive materials, and (d) asbestos in any form or electrical equipment that contains any oil or dielectric fluid containing levels of poly chlorinated biphenyls in excess of 50 parts per million.

 “Hedge Agreement” means any and all agreements or documents now existing or hereafter
entered into by Borrower or any of its Subsidiaries that provide for an interest rate, credit, commodity or equity swap, cap, floor, collar, forward foreign exchange transaction, currency swap, cross currency rate swap, currency option, or any
combination of, or option with respect to, these or similar transactions, for the purpose of hedging Borrower’s or any of its Subsidiaries’ exposure to 

  
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fluctuations in interest or exchange rates, loan, credit exchange, security, or currency valuations or commodity prices. 

“Holdout Lender” has the meaning specified therefor in Section 14.2(3). 

“Increase Effective Date” has the meaning specified therefor in Section 2.15(a). 

“Increase Joinder” has the meaning specified therefor in Section 2.15(c). 

“Indebtedness” means (a) all obligations for borrowed money, (b) all obligations evidenced by
bonds, debentures, notes, or other similar instruments and all reimbursement or other obligations in respect of letters of credit, bankers acceptances, interest rate swaps, or other financial products, (c) all obligations as a lessee under
Capital Leases, (d) all obligations or liabilities of others secured by a Lien on any asset of a Person or its Subsidiaries, irrespective of whether such obligation or liability is assumed, (e) all obligations to pay the deferred purchase
price of assets (other than trade payables incurred in the ordinary course of business and repayable in accordance with customary trade practices), (f) all obligations owing under Hedge Agreements, and (g) any obligation guaranteeing or
intended to guarantee (whether directly or indirectly guaranteed, endorsed, co-made, discounted, or sold with recourse) any obligation of any other Person that constitutes Indebtedness under any of clauses (a) through (f) above.

 “Indemnified Liabilities” has the meaning specified therefor in Section 10.3.

 “Indemnified Person” has the meaning specified therefor in Section 10.3.

 “Insolvency Proceeding” means any proceeding commenced by or against any Person under any
provision of the Bankruptcy Code or under any other state or federal bankruptcy or insolvency law, assignments for the benefit of creditors, formal or informal moratoria, compositions, extensions generally with creditors, or proceedings seeking
reorganization, arrangement, or other similar relief. 
 “Intercompany Subordination Agreement”
means an amended and restated subordination agreement executed and delivered by Borrower, each of its Subsidiaries, and Agent, the form and substance of which is satisfactory to Agent. 

“Interest Expense” means, for any period, total interest expense (including that portion attributable to
Capital Leases in accordance with GAAP and capitalized interest) of Borrower and its Subsidiaries on a consolidated basis with respect to all outstanding Indebtedness of Borrower and its Subsidiaries, including all commissions, discounts and other
fees and charges owed with respect to letters of credit and net costs under Interest Rate Agreements, but excluding, however, any amount required to be paid on Interest Rate Agreements required by the terms hereof. 

“Interest Period” means, with respect to each LIBOR Rate Loan, a period commencing on the date of the
making of such LIBOR Rate Loan (or the continuation of a LIBOR Rate Loan or the conversion of a Base Rate Loan to a LIBOR Rate Loan) and ending 1, 2, or 3 months thereafter; provided, however, that (a) if any Interest
Period would end on a day that is not a Business Day, such Interest Period shall be extended (subject to clauses (c)-(e) below) to the next 

  
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succeeding Business Day, (b) interest shall accrue at the applicable rate based upon the LIBOR Rate from and including the first day of each Interest Period to, but excluding, the day on
which any Interest Period expires, (c) any Interest Period that would end on a day that is not a Business Day shall be extended to the next succeeding Business Day unless such Business Day falls in another calendar month, in which case such
Interest Period shall end on the next preceding Business Day, (d) with respect to an Interest Period that begins on the last Business Day of a calendar month (or on a day for which there is no numerically corresponding day in the calendar month
at the end of such Interest Period), the Interest Period shall end on the last Business Day of the calendar month that is 1, 2, or 3 months after the date on which the Interest Period began, as applicable, and (e) Borrower may not elect an
Interest Period which will end after the Maturity Date. 
 “Interest Rate Agreement” means any
interest rate swap agreement, interest rate cap agreement, interest rate collar agreement, interest rate hedging agreement or other similar agreement or arrangement, each of which is for the purpose of hedging the interest rate exposure associated
with Borrower’s and its Subsidiaries’ operations and not for speculative purposes. 

“Inventory” means inventory (as that term is defined in the Code). 

“Investment” means, with respect to any Person, any investment by such Person in any other Person
(including Affiliates) in the form of loans, guarantees, advances, or capital contributions (excluding (a) commission, travel, and similar advances to officers and employees of such Person made in the ordinary course of business, and
(b) bona fide Accounts arising in the ordinary course of business consistent with past practice), purchases or other acquisitions of Indebtedness, Stock, or all or substantially all of the assets of such other Person (or of any division
or business line of such other Person), and any other items that are or would be classified as investments on a balance sheet prepared in accordance with GAAP. 
 “IRC” means the Internal Revenue Code of 1986, as in effect from time to time. 
 “Issuing Lender” means WFF or any other Lender that, at the request of Borrower and with the consent of Agent, agrees, in such Lender’s sole discretion, to become an Issuing Lender
for the purpose of issuing L/Cs or L/C Undertakings pursuant to Section 2.12. 

“L/C” has the meaning specified therefor in Section 2.12(a). 

“L/C Disbursement” means a payment made by the Issuing Lender pursuant to a Letter of Credit.

 “L/C Undertaking” has the meaning specified therefor in Section 2.12(a).

 “Lender” and “Lenders” have the respective meanings set forth in the
preamble to the Agreement, and shall include any other Person made a party to the Agreement in accordance with the provisions of Section 13.1. 
 “Lender Fee Letter” means that certain amended and restated fee letter dated as of the Restatement Effective Date between Borrower and Agent, in form and substance satisfactory to Agent.


  
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 “Lender Group” means, individually and collectively, each
of the Lenders (including the Issuing Lender) and Agent. 
 “Lender Group Expenses” means all
(a) costs or expenses (including taxes, and insurance premiums) required to be paid by Borrower or its Subsidiaries under any of the Loan Documents that are paid, advanced, or incurred by the Lender Group, (b) fees or charges paid or
incurred by Agent in connection with the Lender Group’s transactions with Borrower or its Subsidiaries, including, fees or charges for photocopying, notarization, couriers and messengers, telecommunication, public record searches (including tax
lien, litigation, and UCC searches and including searches with the patent and trademark office, the copyright office, or the department of motor vehicles), filing, recording, publication, appraisal (including periodic collateral appraisals or
business valuations to the extent of the fees and charges (and up to the amount of any limitation) contained in the Agreement or the Fee Letter), real estate surveys, real estate title policies and endorsements, and environmental audits,
(c) costs and expenses incurred by Agent in the disbursement of funds to Borrower or other members of the Lender Group (by wire transfer or otherwise), (d) charges paid or incurred by Agent resulting from the dishonor of checks,
(e) reasonable costs and expenses paid or incurred by the Lender Group to correct any default or enforce any provision of the Loan Documents, or in gaining possession of, maintaining, handling, preserving, storing, shipping, selling, preparing
for sale, or advertising to sell the Collateral, or any portion thereof, irrespective of whether a sale is consummated, (f) audit fees and expenses of Agent related to any inspections or audits to the extent of the fees and charges (and up to
the amount of any limitation) contained in the Agreement or the Fee Letter, (g) reasonable costs and expenses of third party claims or any other suit paid or incurred by the Lender Group in enforcing or defending the Loan Documents or in
connection with the transactions contemplated by the Loan Documents or the Lender Group’s relationship with Borrower or any its Subsidiaries, (h) Agent’s and each Lender’s reasonable costs and expenses (including attorneys fees)
incurred in advising, structuring, drafting, reviewing, administering, syndicating (including rating the Term Loan), or amending the Loan Documents, and (i) Agent’s and each Lender’s reasonable costs and expenses (including attorneys,
accountants, consultants, and other advisors fees and expenses) incurred in terminating, enforcing (including attorneys, accountants, consultants, and other advisors fees and expenses incurred in connection with a “workout,” a
“restructuring,” or an Insolvency Proceeding concerning Borrower or its Subsidiaries or in exercising rights or remedies under the Loan Documents), or defending the Loan Documents, irrespective of whether suit is brought, or in taking any
Remedial Action concerning the Collateral. 
 “Lender-Related Person” means, with respect to
any Lender, such Lender, together with such Lender’s Affiliates, officers, directors, employees, attorneys, and agents. 
 “Letter of Credit” means an L/C or an L/C Undertaking, as the context requires. 
 “Letter of Credit Usage” means, as of any date of determination, the aggregate undrawn amount of all outstanding Letters of Credit. 

“Leverage Ratio” means the ratio as of the last day of any fiscal quarter of Borrower of (i) Total
Debt as of such day to (ii) TTM EBITDA for the 12 month period then ending. 

  
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 “LIBOR Deadline” has the meaning specified therefor in
Section 2.13(b)(i). 
 “LIBOR Notice” means a written notice in the form of
Exhibit L-1. 
 “LIBOR Option” has the meaning specified therefor in
Section 2.13(b)(i). 
 “LIBOR Rate” means, for each Interest
Period for each LIBOR Rate Loan, the rate per annum determined by Agent (rounded upwards, if necessary, to the next 1/100%) by dividing (a) the Base LIBOR Rate for such Interest Period, by (b) 100% minus the Reserve
Percentage. The LIBOR Rate shall be adjusted on and as of the effective day of any change in the Reserve Percentage. 
 “LIBOR Rate Loan” means each portion of an Advance or the Term Loan that bears interest at a rate determined by reference to the LIBOR Rate. 

“LIBOR Rate Margin” means, as of any date of determination (with respect to any portion of the
outstanding Advances on such date that is a LIBOR Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio calculation delivered to Agent pursuant to Section 5.3 of the
Agreement (the “Leverage Ratio Calculation”): 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 LIBOR Rate Margin

			
	I	  	 If the Leverage Ratio is greater than or

equal to 1.50:1.00
	  	3,00 percentage points
			
	II	  	 If the Leverage Ratio is less than
 1.50:1.00 and greater than or equal to
 1.00:1.00
	  	2.75 percentage points
			
	III	  	 If the Leverage Ratio is less than
 1.00:1.00
	  	2.50 percentage points

 The LIBOR Rate Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each fiscal quarter. The LIBOR Rate Margin shall be re-determined quarterly
on the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to Section 5.3; provided, however, that if Borrower fails to provide such certification when
such certification is due, the LIBOR Rate Margin shall be set at the margin in the row styled “Level I” as of the first day of the month following the date on which the certification was required to be delivered until the date on
which such certification is delivered (on which date (but not retroactively), without constituting a waiver of any Default or Event of Default occasioned by the failure to timely deliver such certification, the LIBOR Rate Margin shall be set at the
margin based upon the calculations disclosed by such certification. The foregoing notwithstanding and without limiting the right of the Agent or the Required Lenders to charge additional interest at the default rate under Section 2.6(c)
of the Agreement, at any time that an Event of Default has occurred and is continuing, the LIBOR Rate Margin shall be set at the margin in the row styled “Level I” as of the date of the occurrence of such Event of Default. 


  
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 “LIBOR Rate Term Loan Margin” means, as of any date of
determination (with respect to any portion of the outstanding Term Loan on such date that is a LIBOR Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio calculation delivered to Agent
pursuant to Section 5.3 of the Agreement (the “Leverage Ratio Calculation”); provided, however, that for the period from the Restatement Effective Date through the earlier of (a) the date Agent
receives the Leverage Ratio Calculation in respect of the testing period ending March 31, 2010 or (b) the date Agent receives the Leverage Ratio Calculation in respect of the testing period ending after the date that $5,000,000 of the
principal of the Term Loan has been prepaid (either through mandatory or voluntary prepayments), the LIBOR Rate Term Loan Margin shall be 3.50 percentage points: 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 LIBOR Rate Term Loan Margin

			
	I	  	 If the Leverage Ratio is greater than or

equal to 1.50:1.00
	  	3.00 percentage points
			
	II	  	 If the Leverage Ratio is less than
 1.50:1.00 and greater than or equal to
 1.00:1.00
	  	2.75 percentage points
			
	III	  	 If the Leverage Ratio is less than
 1.00:1.00
	  	2.50 percentage points

 Except as set forth in the foregoing proviso, the LIBOR Rate Term Loan Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each fiscal quarter.
Except as set forth in the foregoing proviso, the LIBOR Rate Term Loan Margin shall be re-determined quarterly on the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to
Section 5.3; provided, however, that if Borrower fails to provide such certification when such certification is due, the LIBOR Rate Term Loan Margin shall be set at the margin in the row styled “Level I” as
of the first day of the month following the date on which the certification was required to be delivered until the date on which such certification is delivered (on which date (but not retroactively), without constituting a waiver of any Default or
Event of Default occasioned by the failure to timely deliver such certification, the LIBOR Rate Term Loan Margin shall be set at the margin based upon the calculations disclosed by such certification. The foregoing notwithstanding and without
limiting the right of the Agent or the Required Lenders to charge additional interest at the default rate under Section 2.6(c) of the Agreement, at any time that an Event of Default has occurred and is continuing, the LIBOR Rate Term
Loan Margin shall be set at the margin in the row styled “Level I” as of the date of the occurrence of such Event of Default. 
 “Lien” means any mortgage, deed of trust, pledge, hypothecation, assignment, charge, deposit arrangement, encumbrance, easement, lien (statutory or other), security interest, or other
security arrangement and any other preference, priority, or preferential arrangement of any kind or nature whatsoever, including any conditional sale contract or other title retention agreement, the interest of a lessor under a Capital Lease and any
synthetic or other financing lease having substantially the same economic effect as any of the foregoing. 

  
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 “Loan Account” has the meaning specified therefor in
Section 2,10. 
 “Loan Documents” means the Agreement, the Bank Product Agreements,
any Borrowing Base Certificate, the Cash Management Agreements, the Control Agreements, the Agent Fee Letter, the Lender Fee Letter, the Guaranty, the Intercompany Subordination Agreement, the Letters of Credit, the Mortgages, the Security
Agreement, any note or notes executed by Borrower in connection with the Agreement and payable to a member of the Lender Group, and any other agreement entered into, now or in the future, by Borrower, any of its Subsidiaries, and the Lender Group in
connection with the Agreement. 
 “Material Adverse Change” means (a) a material adverse
change in the business, operations, results of operations, assets, liabilities or condition (financial or otherwise) of Borrower and its Subsidiaries, taken as a whole, (b) a material impairment of Borrower’s and its Subsidiaries ability
to perform their obligations under the Loan Documents to which they are parties or of the Lender Group’s ability to enforce the Obligations or realize upon the Collateral, or (c) a material impairment of the enforceability or priority of
the Agent’s Liens with respect to the Collateral as a result of an action or failure to act on the part of Borrower or its Subsidiaries. 
 “Material Contract” means each contract or agreement to which Borrower or any of its Subsidiaries is a party that has generated, or is projected to generate, directly or indirectly, 20%
or more of Borrower’s consolidated revenue for any particular fiscal year, whether such revenue is proceeds from Accounts owing from the contract party or from End User Customers. 

“Maturity Date” has the meaning specified therefor in Section 3.3. 

“Maximum Revolver Amount” means $25,000,000, as such amount may be increased in accordance with
Section 2.15. 
 “Moody’s” has the meaning specified therefor in the
definition of Cash Equivalents. 
 “Mortgages” means, individually and collectively, one or
more mortgages, deeds of trust, or deeds to secure debt, executed and delivered by Borrower or its Subsidiaries in favor of Agent, in form and substance satisfactory to Agent, that encumber Real Property. 

“Nationally Recognized Accounting Firm” means a big four accounting firm, Grant Thornton LLP or BDO
Seidman, LLP. 
 “Net Cash Proceeds” means: 

(a) with respect to any sale or disposition by Borrower or any of its Subsidiaries of property or assets, the amount of
cash proceeds received (directly or indirectly) from time to time (whether as initial consideration or through the payment of deferred consideration) by or on behalf of Borrower or its Subsidiaries, in connection therewith after deducting therefrom
only (i) the amount of any Indebtedness secured by any Permitted Lien on any asset (other than (A) Indebtedness owing to Agent or any Lender under the Agreement or the other Loan Documents and (B) Indebtedness assumed by the purchaser
of such asset) which is required to be, and is, repaid in connection with such sale or disposition, (ii) reasonable fees, commissions, and expenses related 

  
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thereto and required to be paid by Borrower or such Subsidiary in connection with such sale or disposition and (iii) taxes paid or payable to any taxing authorities by Borrower or such
Subsidiary in connection with such sale or disposition, in each case to the extent, but only to the extent, that the amounts so deducted are, at the time of receipt of such cash, actually paid or payable to a Person that is not an Affiliate of
Borrower or any of its Subsidiaries, and are properly attributable to such transaction; and 
 (b) with respect
to the issuance or incurrence of any Indebtedness by Borrower or any of its Subsidiaries, or the issuance by Borrower or any of its Subsidiaries of any shares of its Stock, the aggregate amount of cash received (directly or indirectly) from time to
time (whether as initial consideration or through the payment or disposition of deferred consideration) by or on behalf of Borrower or such Subsidiary in connection with such issuance or incurrence, after deducting therefrom only (i) reasonable
fees, commissions, and expenses related thereto and required to be paid by Borrower or such Subsidiary in connection with such issuance or incurrence, (ii) taxes paid or payable to any taxing authorities by Borrower or such Subsidiary in
connection with such issuance or incurrence, in each case to the extent, but only to the extent, that the amounts so deducted are, at the time of receipt of such cash, actually paid or payable to a Person that is not an Affiliate of Borrower or any
of its Subsidiaries, and are properly attributable to such transaction. 
 “Net Income” means,
for any period, (a) the net income (or loss) of Borrower and its Subsidiaries on a consolidated basis for such period taken as a single accounting period determined in conformity with GAAP, minus (b) (i) the income (or loss) of any
Person (other than a Subsidiary of Borrower) in which any other Person (other than Borrower or any of its Subsidiaries) has a joint interest, except to the extent of the amount of dividends or other distributions actually paid to Borrower or any of
its Subsidiaries by such Person during such period, (ii) the income (or loss) of any Person accrued prior to the date it becomes a Subsidiary of Borrower or is merged into or consolidated with Borrower or any of its Subsidiaries or that
Person’s assets are acquired by Borrower or any of its Subsidiaries, (iii) the income of any Subsidiary of Borrower to the extent that the declaration or payment of dividends or similar distributions by that Subsidiary of that income is
not at the time permitted by operation of the terms of its charter or any agreement, instrument, judgment, decree, order, statute, rule or governmental regulation applicable to that Subsidiary, (iv) any after-tax gains or losses attributable to
Permitted Dispositions or returned surplus assets of any pension plan, and (v) (to the extent not included in clauses (i) through (iv) above) any net extraordinary gains or net extraordinary losses. 

“Obligations” means (a) all loans (including the Term Loan), Advances, debts, principal, interest
(including any interest that accrues after the commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), contingent reimbursement obligations with respect
to outstanding Letters of Credit, premiums, liabilities (including all amounts charged to Borrower’s Loan Account pursuant to the Agreement), obligations (including indemnification obligations), fees (including the fees provided for in the Fee
Letter), charges, costs, Lender Group Expenses (including any fees or expenses that accrue after the commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency
Proceeding), lease payments, guaranties, covenants, and duties of any kind and description owing by Borrower to the Lender Group pursuant to or evidenced by the Loan Documents and irrespective of whether for the


  
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payment of money, whether direct or indirect, absolute or contingent, due or to become due, now existing or hereafter arising, and including all interest not paid when due and all other expenses
or other amounts that Borrower is required to pay or reimburse by the Loan Documents or by law or otherwise in connection with the Loan Documents, and (b) all Bank Product Obligations. Any reference in the Agreement or in the Loan Documents to
the Obligations shall include all or any portion thereof and any extensions, modifications, renewals, or alterations thereof, both prior and subsequent to any Insolvency Proceeding. 

“OEM Customer” means a Person for whom Borrower provides the service of selling the renewal of such
Person’s hardware or software maintenance and service contracts to such Person’s end user customers. 

“Originating Lender” has the meaning specified therefor in Section 13.1(e). 

“Overadvance” has the meaning specified therefor in Section 2.5. 

“Participant” has the meaning specified therefor in Section 13.1(e). 

“Permitted Acquisition” means any acquisition by Borrower or any Guarantor, whether by purchase, merger
or otherwise, of all or substantially all of the assets of, all of the Stock of, or a business line or unit or a division of, any Person; provided, 
 (a) immediately prior to, and after giving effect thereto, no Default or Event of Default shall have occurred and be continuing or would result therefrom; 

(b) all transactions in connection therewith shall be consummated, in all material respects, in accordance with all
applicable laws and in conformity with all applicable requirements of Governmental Authorities; 
 (c)
(i) in the case of the acquisition of Stock, all of the Stock (except for any such securities in the nature of directors1 qualifying shares required pursuant to applicable law) acquired or otherwise issued by such Person or any newly formed
Subsidiary of Borrower in connection with such acquisition shall be owned 100% by Borrower or a Guarantor; and (ii) Borrower or such Guarantor shall have complied with Section 5.16 or Section 5.17, as applicable, of the
Agreement in connection with such acquisition; 
 (d) Borrower and its Subsidiaries (i) shall be in
compliance with the financial covenants set forth in Section 6.16 of the Agreement on a pro forma basis after giving effect to such acquisition as of the last day of the fiscal quarter of Borrower most recently ended, (as determined in
accordance with Section 6.17 of the Agreement); and (ii) shall be projected to be in compliance with the financial covenants set forth in Section 6.16 of the Agreement for the four fiscal quarter period ended one year
after the proposed date of consummation of such acquisition (as determined in accordance with Section 6.17 of the Agreement); 
 (e) Borrower shall have delivered to Agent at least twenty-one Business Days prior to such proposed acquisition, a Compliance Certificate and Projections evidencing compliance with
Section 6.16 of the Agreement as required under clause (d) above, together with all relevant 

  
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financial information and supporting details with respect to such acquired Person or assets, including, without limitation, the aggregate consideration for such acquisition and any other
information required to demonstrate compliance with Section 6.16 of the Agreement; 
 (f) Borrower
shall have provided Agent with written notice of the proposed acquisition at least twenty-one Business Days prior to the anticipated closing date of the proposed acquisition and, not later than five Business Days prior to the anticipated closing
date of the proposed acquisition, copies of the acquisition agreement and other material documents relative to the proposed acquisition, which agreement and documents must be reasonably acceptable to Agent, 

(g) the assets being acquired (other than a de minimis amount of assets in relation to the assets being acquired)
are located within the United States or the Person whose Stock is being acquired is organized in a jurisdiction located within the United States, 
 (h) any Person or assets or division as acquired in accordance herewith (i) shall be in the same business or lines of business in which Borrower and its Subsidiaries are engaged as of the Restatement
Effective Date and (z) shall have generated positive EBITDA for the four quarter period most recently ended prior to the date of such acquisition; 
 (i) (i) Borrower has at least $5,000,000 of Excess Availability after giving effect to the consummation of such acquisition and (ii) Borrower and its Subsidiaries shall not have issued or
incurred any Indebtedness to pay for any such acquisition; and 
 (j) to the extent any of the Accounts of the
acquired Person or assets are to be included in the Borrowing Base, Agent shall have completed an inspection of the books and records of such Person or assets and the results thereof shall be satisfactory to Agent, 

“Permitted Discretion” means a determination made in the exercise of reasonable (from the perspective of
a secured asset-based lender) business judgment. 
 “Permitted Dispositions” means
(a) sales or other dispositions of Equipment that is substantially worn, damaged, or obsolete in the ordinary course of business, (b) sales of Inventory to Buyers in the ordinary course of business, (c) the use or transfer of money or
Cash Equivalents in a manner that is not prohibited by the terms of the Agreement or the other Loan Documents, (d) the licensing of patents, trademarks, copyrights, and other intellectual property rights in the ordinary course of business, and
(e) sales of other assets (other than Accounts) for aggregate consideration of less than $50,000 with respect to any transaction or series of related transactions and less than $100,000 in the aggregate during any fiscal year of Borrower;
provided (i) the consideration received for such assets shall be in an amount at least equal to the fair market value thereof (determined in good faith by the board of directors of Borrower (or similar governing body)) and (ii) no
less than 80% thereof shall be paid in cash. 
 “Permitted Investments” means
(a) Investments in cash and Cash Equivalents, (b) Investments in negotiable instruments for collection, (c) advances made in connection with purchases of goods or services in the ordinary course of business, (d) Investments
received in settlement of amounts due to Borrower or any of its Subsidiaries effected in the ordinary course of 

  
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business or owing to Borrower or any of its Subsidiaries as a result of Insolvency Proceedings involving an Account Debtor or upon the foreclosure or enforcement of any Lien in favor of Borrower
or its Subsidiaries, (e) intercompany loans to the extent permitted under Section 6.1(g) of the Agreement, (f) Permitted Acquisitions, (g) Investments described on Schedule P-l, (h) equity Investments in
wholly-owned Subsidiaries of Borrower that are Guarantors; (i) so long as no Default or Event of Default has occurred and is continuing and there is Excess Availability of $5,000,000 after giving effect to each such Investment, combined
Investments in ServiceSource Canada and ServiceSource Europe following the Restatement Effective Date that in the aggregate do not exceed $1,000,000 during any fiscal year of Borrower; and (j) other Investments in an aggregate amount not to
exceed at any time $50,000. 
 “Permitted Liens” means (a) Liens held by Agent to secure
the Obligations, (b) Liens for unpaid taxes, assessments, or other governmental charges or levies that either (i) are not yet delinquent, or (ii) do not have priority over the Agent’s Liens and the underlying taxes, assessments,
or charges or levies are the subject of Permitted Protests, (c) judgment Liens that do not constitute an Event of Default under Section 7.7 of the Agreement, (d) Liens set forth on Schedule P-2, provided that any
such Lien only secures the Indebtedness that it secures on the Restatement Effective Date and any Refinancing Indebtedness in respect thereof, (e) the interests of lessors under operating leases, (f) purchase money Liens or the interests
of lessors under Capital Leases to the extent that such Liens or interests secure Permitted Purchase Money Indebtedness and so long as (i) such Lien attaches only to the asset purchased or acquired and the proceeds thereof, and (ii) such
Lien only secures the Indebtedness that was incurred to acquire the asset purchased or acquired or any Refinancing Indebtedness in respect thereof, (g) Liens arising by operation of law in favor of warehousemen, landlords, carriers, mechanics,
materialmen, laborers, or suppliers, incurred in the ordinary course of business and not in connection with the borrowing of money, and which Liens either (i) are for sums not yet delinquent, or (ii) are the subject of Permitted Protests,
(h) Liens on amounts deposited in connection with obtaining worker’s compensation or other unemployment insurance, (i) Liens on amounts deposited in connection with the making or entering into of bids, tenders, or leases in the
ordinary course of business and not in connection with the borrowing of money, (j) Liens on amounts deposited as security for surety or appeal bonds in connection with obtaining such bonds in the ordinary course of business, (k) with
respect to any Real Property, easements, rights of way, and zoning restrictions that do not materially interfere with or impair the use or operation thereof, (l) Liens solely on any cash earnest money deposits made by Borrower or any of its
Subsidiaries in connection with any letter of intent or purchase agreement permitted hereunder, (m) purported Liens evidenced by the filing of precautionary UCC financing statements relating solely to operating leases of personal property
entered into in the ordinary course of business, and (n) Liens held by Autodesk against the Autodesk Accounts (pursuant to the terms of the Autodesk Agreements). 

“Permitted Protest” means the right of Borrower or any of its Subsidiaries to protest any Lien (other
than any Lien that secures the Obligations), taxes (other than payroll taxes or taxes that are the subject of a United States federal tax lien), or rental payment, provided that (a) a reserve with respect to such obligation is established on
Borrower’s or its Subsidiaries’ books and records in such amount as is required under GAAP, (b) any such protest is instituted promptly and prosecuted diligently by Borrower or its Subsidiary, as applicable, in good faith, and
(c) Agent is satisfied that, 

  
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while any such protest is pending, there will be no impairment of the enforceability, validity, or priority of any of the Agent’s Liens. 

“Permitted Purchase Money Indebtedness” means, as of any date of determination, Purchase Money
Indebtedness incurred after the Closing Date in an aggregate principal amount outstanding at any one time not in excess of $1,000,000. 
 “Person” means natural persons, corporations, limited liability companies, limited partnerships, general partnerships, limited liability partnerships, joint ventures, trusts, land trusts,
business trusts, or other organizations, irrespective of whether they are legal entities, and governments and agencies and political subdivisions thereof. 
 “Pledged Subsidiary” means a Subsidiary of Borrower with respect to which Agent (for the benefit of the Lender Group) has received a pledge of some or all of such Subsidiary’s
ownership interests. 
 “Post-Increase Revolver Lenders” has the meaning specified therefor in
Section 2.15(e). 
 “Pre-Increase Revolver Lenders” has the meaning specified
therefor in Section 2.15(e). 
 “Projections” means Borrower’s forecasted
(a) balance sheets, (b) profit and loss statements, and (c) cash flow statements, all prepared on a basis consistent with Borrower’s historical financial statements, together with appropriate supporting details and a statement of
underlying assumptions. 
 “Pro Rata Share” means, as of any date of determination: 

(a) with respect to a Lender’s obligation to make Advances and right to receive payments of principal, interest,
fees, costs, and expenses with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate Revolver
Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the percentage obtained by dividing (y) the aggregate outstanding principal amount of such Lender’s
Advances by (z) the aggregate outstanding principal amount of all Advances, 
 (b) with respect to a
Lender’s obligation to participate in Letters of Credit, to reimburse the Issuing Lender, and right to receive payments of fees with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage
obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate Revolver Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the
percentage obtained by dividing (y) the aggregate outstanding principal amount of such Lender’s Advances by (z) the aggregate outstanding principal amount of all Advances, 

(c) with respect to a Lender’s obligation to make the Term Loan and right to receive payments of interest, fees, and
principal with respect thereto, (i) prior to the making of the 

  
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Term Loan, the percentage obtained by dividing (y) such Lender’s Term Loan Commitment, by (z) the aggregate amount of all Lenders’ Term Loan Commitments, and (ii) from
and after the making of the Term Loan, the percentage obtained by dividing (y) the principal amount of such Lender’s portion of the Term Loan by (z) the principal amount of the Term Loan, and 

(d) with respect to all other matters as to a particular Lender (including the indemnification obligations arising under
Section 15.7), the percentage obtained by dividing (i) such Lender’s Revolver Commitment plus the outstanding principal amount of such Lender’s portion of the Term Loan, by (ii) the aggregate amount of Revolver
Commitments of all Lenders plus the outstanding principal amount of the Term Loan; provided, however, that in the event the Revolver Commitments have been terminated or reduced to zero, Pro Rata Share under this clause shall be the
percentage obtained by dividing (A) the outstanding principal amount of such Lender’s Advances plus such Lender’s ratable portion of the Risk Participation Liability with respect to outstanding Letters of Credit plus the outstanding
principal amount of such Lender’s portion of the Term Loan, by (B) the outstanding principal amount of all Advances plus the aggregate amount of the Risk Participation Liability with respect to outstanding Letters of Credit plus the
outstanding principal amount of the Term Loan. 
 “Protective Advances” has the meaning
specified therefor in Section 2.3(d)(i). 
 “Purchase Money Indebtedness” means
Indebtedness (other than the Obligations, but including Capitalized Lease Obligations), incurred at the time of, or within 20 days after, the acquisition of any fixed assets for the purpose of financing all or any part of the acquisition cost
thereof. 
 “Qualified Cash” means, as of any date of determination, the amount of unrestricted
cash and Cash Equivalents of Borrower and its Subsidiaries that is in Deposit Accounts or in Securities Accounts, or any combination thereof, and which such Deposit Account or Securities Account is the subject of a Control Agreement and is
maintained by a branch office of the bank or securities intermediary located within the United States. 

“Real Property” means any estates or interests in real property now owned or hereafter acquired by
Borrower or its Subsidiaries and the improvements thereto. 
 “Record” means information that
is inscribed on a tangible medium or that is stored in an electronic or other medium and is retrievable in perceivable form. 
 “Refinancing Indebtedness” means refinancings, renewals, or extensions of Indebtedness so long as: (a) the terms and conditions of such refinancings, renewals, or extensions do not,
in Agent’s reasonable judgment, materially impair the prospects of repayment of the Obligations by Borrower or materially impair Borrower’s creditworthiness, (b) such refinancings, renewals, or extensions do not result in an increase
in the principal amount of the Indebtedness so refinanced, renewed, or extended, (c) such refinancings, renewals, or extensions do not result in an increase in the interest rate with respect to the Indebtedness so refinanced, renewed, or
extended, (d) such refinancings, renewals, or extensions do not result in a shortening of the average weighted maturity of the Indebtedness so refinanced, renewed, or extended, nor are they on terms or


  
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conditions that, taken as a whole, are materially more burdensome or restrictive to Borrower, (e) if the Indebtedness that is refinanced, renewed, or extended was subordinated in right of
payment to the Obligations, then the terms and conditions of the refinancing, renewal, or extension must include subordination terms and conditions that are at least as favorable to the Lender Group as those that were applicable to the refinanced,
renewed, or extended Indebtedness, and (f) the Indebtedness that is refinanced, renewed, or extended is not recourse to any Person that is liable on account of the Obligations other than those Persons which were obligated with respect to the
Indebtedness that was refinanced, renewed, or extended. 
 “Remedial Action” means all actions
taken to (a) clean up, remove, remediate, contain, treat, monitor, assess, evaluate, or in any way address Hazardous Materials in the indoor or outdoor environment, (b) prevent or minimize a release or threatened release of Hazardous
Materials so they do not migrate or endanger or threaten to endanger public health or welfare or the indoor or outdoor environment, (c) restore or reclaim natural resources or the environment, (d) perform any pre-remedial studies,
investigations, or post-remedial operation and maintenance activities, or (e) conduct any other actions with respect to Hazardous Materials authorized by Environmental Laws. 

“Repatriation Requirement” means the requirement that ServiceSource Canada, ServiceSource Europe and
their Subsidiaries remit cash to Borrower on the 15th day of every other month in the amount by which their combined cash on hand exceeds the Repatriation Threshold, with any such cash received by Borrower to be immediately deposited by Borrower
into a Cash Management Account at a Cash Management Bank. 
 “Repatriation Threshold” means, on
a combined basis for ServiceSource Canada, ServiceSource Europe and their Subsidiaries, the aggregate amount of $3,000,000. 
 “Replacement Lender” has the meaning specified therefor in Section 14.2(a). 
 “Report” has the meaning specified therefor in Section 15.17. 
 “Required Lenders” means, at any time, Lenders whose aggregate Pro Rata Shares (calculated under clause (d) of the definition of Pro Rata Shares) exceed 50%; provided,
however, that at any time there are 2 or more Lenders, “Required Lenders” must include at least 2 Lenders. 
 “Reserve Percentage” means, on any day, for any Lender, the maximum percentage prescribed by the Board of Governors of the Federal Reserve System (or any successor Governmental Authority)
for determining the reserve requirements (including any basic, supplemental, marginal, or emergency reserves) that are in effect on such date with respect to eurocurrency funding (currently referred to as “eurocurrency liabilities”) of
that Lender, but so long as such Lender is not required or directed under applicable regulations to maintain such reserves, the Reserve Percentage shall be zero. 

“Restatement Effective Date” means April 30, 2008. 

“Revolver Commitment” means, with respect to each Lender, its Revolver Commitment, and, with respect to
all Lenders, their Revolver Commitments, in each case as such 

  
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Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-l or in the Assignment and Acceptance pursuant to which such Lender became a
Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1. 

“Revolver Usage” means, as of any date of determination, the sum of (a) the amount of outstanding
Advances, plus (b) the amount of the Letter of Credit Usage. 
 “Risk Participation
Liability” means, as to each Letter of Credit, all reimbursement obligations of Borrower to the Issuing Lender with respect to an L/C Undertaking, consisting of (a) the amount available to be drawn or which may become available to be
drawn, (b) all amounts that have been paid by the Issuing Lender to the Underlying Issuer to the extent not reimbursed by Borrower, whether by the making of an Advance or otherwise, and (c) all accrued and unpaid interest, fees, and
expenses payable with respect thereto. 
 “SEC” means the United States Securities and Exchange
Commission and any successor thereto. 
 “Securities Account” means a securities account (as
that term is defined in the Code). 
 “Securities Act” means the Securities Act of 1933, as
amended from time to time, and any successor statute. 
 “Security Agreement” means the amended
and restated security agreement, in form and substance satisfactory to Agent, executed and delivered by Borrower and the Guarantors to Agent. 
 “ServiceSource Canada” means GlobalSource Maintenance Renewals ULC, an Alberta unlimited company. 
 “ServiceSource Canada/Sun Canada Agreements” means the following agreements by and between ServiceSource Canada and Sun Canada: Support Services TeleSales Agreement, dated as of
May 3, 2007, between ServiceSource Canada and Sun Canada. 
 “ServiceSource Canada/Sun Canada
Business” means the business transactions to be conducted between ServiceSource Canada and Sun Canada pursuant to the ServiceSource Canada/Sun Canada Agreements. 

“ServiceSource Europe” means ServiceSource Europe Limited, a company organized under the laws of
Ireland. 
 “ServiceSource Inc.” means ServiceSource International Inc., a Delaware
corporation. 
 “Settlement” has the meaning specified therefor in
Section 2.3(e)(i). 
 “Settlement Date” has the meaning specified therefor in
Section 2.3(e)(i). 

  
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 “Solvent” means, with respect to any Person on a particular
date, that, at fair valuations, the sum of such Person’s assets is greater than all of such Person’s debts. 
 “S&P” has the meaning specified therefor in the definition of Cash Equivalents. 
 “Stock” means all shares, options, warrants, interests, participations, or other equivalents (regardless of how designated) of or in a Person, whether voting or nonvoting, including
common stock, preferred stock, or any other “equity security” (as such term is defined in Rule 3a11-1 of the General Rules and Regulations promulgated by the SEC under the Exchange Act). 

“Subject Transaction” has the meaning specified therefor in Section 6.17 

“Subsidiary” of a Person means a corporation, partnership, limited liability company, or other entity in
which that Person directly or indirectly owns or controls the shares of Stock having ordinary voting power to elect a majority of the board of directors (or appoint other comparable managers) of such corporation, partnership, limited liability
company, or other entity. 
 “Sun Canada” means Sun Microsystems of Canada, Inc., a Canadian
corporation. 
 “Swing Lender” means WFF or any other Lender that, at the request of Borrower
and with the consent of Agent agrees, in such Lender’s sole discretion, to become the Swing Lender under Section 2.3(b). 
 “Swing Loan” has the meaning specified therefor in Section 2.3(b). 
 “Taxes” has the meaning specified therefor in Section 15.11 (a). 
 “Term Loan” has the meaning specified therefor in Section 2.2. 
 “Term Loan Amount” means $20,000,000. 

“Term Loan Commitment” means, with respect to each Lender, its Term Loan Commitment, and, with respect
to all Lenders, their Term Loan Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-l or in the Assignment and Acceptance pursuant to which such Lender
became a Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1. 

“Total Commitment” means, with respect to each Lender, its Total Commitment, and, with respect to all
Lenders, their Total Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-l attached hereto or on the signature page of the Assignment and Acceptance
pursuant to which such Lender became a Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1. 

  
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 “Total Debt” means, as at any date of determination, the
sum of (a) the aggregate stated balance sheet amount of all Indebtedness of Borrower and its Subsidiaries determined on a consolidated basis in accordance with GAAP plus, without duplication, (b) the aggregate amount of all
Capitalized Lease Obligations of Borrower and its Subsidiaries. 
 “TTM EBITDA” means, as of
any date of determination, EBITDA of Borrower determined on a consolidated basis in accordance with GAAP, for the 12 month period most recently ended. 
 “Underlying Issuer” means a third Person which is the beneficiary of an L/C Undertaking and which has issued a letter of credit at the request of the Issuing Lender for the benefit of
Borrower. 
 “Underlying Letter of Credit” means a letter of credit that has been issued by an
Underlying Issuer. 
 “United States” means the United States of America. 

“Voidable Transfer” has the meaning specified therefor in Section 16.6. 

“Wells Fargo” means Wells Fargo Bank, National Association, a national banking association. 

“WFF” means Wells Fargo Foothill, Inc., a California corporation. 

  
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