# Holland ~ Knight

800 1 7th Street, NIN. Suite 1100 i Wasilinglon . DC 20006 j ••••••••• Holland & Knight LLP I•••••



### ,/

,/ Anita M. Mosner



### . · 0
July 

### 28, 2014
VIA ELECTRONldFIUNG j Docket DOT-OST ~ 

### 998-3304 U.S. Department 

# or Transportation 

### 1200 New Jersey ' 1 'venue SE Washington, DC 

### 2P590

I Etih~d Airways. P.J . S
.C.: Aviation Disaster Family Assistance Plan Office of Transportation Disaster Assistance National Transportation Safety Board 

### 490 L'Enfant Plaza East, S.W
. Washington , DC 

### 20594 Re: On behalf of our client, Etihad Airways, we have enclosed the carrier's updated family assistance plan in accordance with 

### 49 U.S.C. 

### § 41313. This plan replaces the version submitted to the docket on March 

### 20, 2006. Updated emergency contact information will be provided under separate cover. Please let us know if you have any questions. 

# A

Anita M. Mosner Attorney for Etihad Airways

---_ ._--- -ETIHAD AIRWAYS EMERGENCY RESPONSE PLAN 

# I a~ ASSURANCES FOR AVIATION DISASTER "FAMILY ASSISTANCE" in the UNITED STATES and TERRITORIES



### 2014
The Etihad Airways Emergency Response Plan (ERP), and its component program Special Assistance TeaJ (SAT), have been developed as part of the airline's corporate contingency, and are designed to comply with the US Foreign Carriers Family Support Act (1997) and the mandate from t~e US Department of Transportation, for the provision of "Family Assistance" after an air disa,ter. The Etihad Airways ("Etihad") emergency response plan is part of a larger effort, which includes



### I the US National ifransportation Safety Board (NTSB) and other U.S. governmental entities, to assist revenue as well as non-revenue airline passenger survivors, crew and or ground victims, and their familiJs/lovedones, in the event of an aviation accident within the United States or US Territories. 

# I In addition to company resources, Etihad Airways has contracted with the following Third Party Vendors to pro~ide supplementary management, staff and consultation for emergency response and "Family Assistance":



# I • Kenyon International Disaster Services ("Kenyon")
• Emirates Airlines Emergency Call Centre ("EK ECC")

I Details of Famil~ Assistance Assurances provided are as below: 1. After ani aviation disaster involving an Etihad Airways aircraft, Etihad wi ll:

a. ~otify and activate EK ECC b. Trained EK ECC personnel will report for duties and to prepare to answer public telephone calls
c. A reliable, toll-free telephone number will be published and activated d. Etihad will advise the EK ECC when the toll-free number has been publ ished to the media
y'HAD AIRWAYS, the National Airline of the United Arab Emirates

### e. The EK Eee on behalf of Etihad wi l l handle incoming calls, screening and providing updated information as it becomes avai lable 2 . Etihad and EK Eee on behalf of Etihad will notify the families of the passengers in accordance with notification requirements as below: a. Notify families prior to any public notice of the names of the passengers b. Notify the family as each name on the manifest is verified c. Sources of information team members may use to obtain family member contact information include:

• Travel agency phone numbers

• Inbound phone calls or using contacts that are provided by the passengers and families at various locations

• Passport information or contacts provided to Etihad during booking or as loyalty members 3. Etihad and EK Eee on behalf of Etihad will notify families as soon as Etihad Ai rways has verified that the passenger was aboard the aircraft (whether or not the names of al l the passengers have been verified) and to the extent practicable in person. 4. Etihad will provide to the NTSB Office of Transportation Disaster Assistance, immediately upon request, a list (which is based on the best available information at the time of the request) of the names of the passengers aboard the aircraft (whether or not such names have been verified). Etihad will periodically update the list marked with "Not for Public Release" and which includes date and time stamp. 5. Etihad and Kenyon on behalf of Etihad will consult with the family of each passenger regarding the disposition of all remains and personal effects of the passenger and provide services in support of all human remains and personal effects issues within thei r control 6. Etihad and Kenyon on behalf of Etihad will return personal possession of the passenger to the family, unless the possession is needed for the accident investigation or any criminal investigation . 7. Kenyon on behalf of Etihad will retain any unclaimed possession of a passenger, for at least 18 months.

ETIHAD AIRWAYS, the National Airline of the United Arab Emirates8. Etihad will consult with the family of each passenger about construction of 

## any monument and inscriptions required. 9. Etihad will provide similar treatment of families of non-revenue passengers (and any other victim of the accident) as per the treatment of the families of revenue passengers. 10. Etihad will work with any organization designated on an ongoing basis to ensure 

### that families of passengers receive an appropriate level of services and assistance following an accident. 11. Etihad will provide reasonable compensation to any organization designated for services provided to or on behalf of Etihad, by that organization. 12. Etihad will assist the family of passengers travelling to the location of an accident and provide for the physical care of the family while the family is staying at such location . 13. Etihad together with EK ECC and Kenyon on behalf of Etihad will commit sufficient resources to carry out the family assistance plan. 14. Upon request of the family of a passenger, Etihad and EK ECC on behalf of Etihad will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident whether or not the name of that person has been verified. 15. Etihad with EK ECCand Kenyon will provide adequate training to employees and agents, to meet the needs of survivors and family members following an accident. 16. In the event that Etihad volunteers assistance to United States citizens within the United States, with respect to an aircraft accident outside the United States involving major loss of life, Etihad will consult with the National Transportation Safety Board and the Department of State on the provision of the assistance. 17. In the event that Etihad is involved in an accident that results in significant damage to a man-made structure or other property on the ground, Etihad Airways will promptly provide notice in writing to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. The written notlce shall advise an owner to contact the insurer of the property as the authoritative source for information about coverage and compensation. 18. In the event an accident occurs involving Etihad, and for which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Etihad will ensure that proceedings will be avai lable simultaneously by electronic means at a location open to both public at both the origin city and destinatiqn city of the flight, if both are located in the United States. ETIHAD AIRWAYS, the National Airline of the United Arab Emirates